Virgin Media

Virgin Media Outage Report in Salisbury, Wiltshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Salisbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Salisbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Salisbury, Wiltshire, England 04/25/2025 05:10

April 25: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Salisbury, Wiltshire, England

The most recent Virgin Media outage reports came from the following cities: Salisbury.

Loading map, please wait...
City Problem Type Report Time
United KingdomSalisbury E-mail
United KingdomSalisbury Internet
United KingdomSalisbury E-mail
United KingdomDurrington E-mail
United KingdomSalisbury E-mail
United KingdomSalisbury Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Salisbury, England

Latest outage, problems and issue reports in Salisbury and nearby locations:

  • zach_ward1989 Zach Ward (@zach_ward1989) reported from Salisbury, England

    @DavidPalman @virginmedia Constantly had issues in Salisbury. Made working from home impossible. Been with Talk Talk for 5 months, hasn't dropped out once yet :) And cheaper!

  • Kazza6900 Karen Church (@Kazza6900) reported from Amesbury, England

    @virginmedia broadband down AGAIN. WIFI signal has been dropping out for the last few days and every day between 3 and 7 o’clock. Restarted, reset and checked all wires. What next?

  • zil75 Liz Cannings (@zil75) reported from Salisbury, England

    @virginmedia having major problems here in salisbury.. Internet WiFi down.. Please do you have any idea when it will be fixed?

  • HarvRM Harvey Mills (@HarvRM) reported from Salisbury, England

    @virginmedia you don’t answer your phones, you don’t respond to Twitter, you don’t respond to your online help chat. How exactly is one supposed to get hold of you. I have a problem with a router that needs sorting urgently

  • Kazza6900 Karen Church (@Kazza6900) reported from Amesbury, England

    @virginmedia my iPhone is telling me home hub 3 wifi settings are not secure. IOS14 tells me to change to WPA3, it’s not in the settings. HELP!!

  • zil75 Liz Cannings (@zil75) reported from Salisbury, England

    @virginmedia Things still aren't working and up and running.. I have seen the van out there this afternoon.. But all day without any service is a bit much.. Will I be refunded for this day of no services? And how much longer do you think this could take? Thank you..

  • BookwormClaire Claire Dobson (@BookwormClaire) reported from Amesbury, England

    What is going on with @virginmedia ? Total blackout from 12.30 until 8.30am then again from 11.30am, still ongoing. We have issues quite regularly but generally just for an hour or 2. Think I'll be heading back to Sky once this contract comes to an end.

  • CoachkeanoChris chris Keano keane (@CoachkeanoChris) reported from Amesbury, England

    @virginmedia Thank You. I feel so much better, knowing that His phone is now working. Hopefully He now stays with VM, instead of changing to BT, which He is thinking of doing because of the massive problems We have had this month, each time We try contacting you.

  • HarvRM Harvey Mills (@HarvRM) reported from Salisbury, England

    Trying to get hold of @virginmedia is impossible. I have tried chat, phone, Twitter and nothing. My router is faulty and all I need is for them to replace. Will be looking to move ASAP given such poor customer service. @ChrisCheckley any suggestions please.

  • jenniferlisaa jb (@jenniferlisaa) reported from Lark Hill, England

    @virginmedia hi, question, why is my internet down AGAIN?

  • T4RGY66 Dan Targett (@T4RGY66) reported from Wilton, England

    Dreadful undercard @EddieHearn and @virginmedia wtf is going on with signal!!???? #joshuavspulev 🥊 #CashBack

  • CoachkeanoChris chris Keano keane (@CoachkeanoChris) reported from Amesbury, England

    Virginmedia are an absolute nightmare to get hold of. Been trying to get hold of them all day, but all they do is use the excuse that Covid 19 is causing staffing problems. They have just doubled My Dad's bill, without any explanation and it's causing a great deal of stress. 😞

  • WooksAmesbury David Wookey (@WooksAmesbury) reported from Amesbury, England

    @WW2TV My @virginmedia been out also. @vodafone signal been intermittent as well. Impossible to work!

  • WooksAmesbury David Wookey (@WooksAmesbury) reported from Amesbury, England

    @virginmedia Seems to be back. Well done to the engineers or Software guys who sorted the problems.

  • BookwormClaire Claire Dobson (@BookwormClaire) reported from Amesbury, England

    @virginmedia We have now been told that the issue is regional and the aim is for full service to be back by 9.30pm

  • HarvRM Harvey Mills (@HarvRM) reported from Salisbury, England

    @virginmedia I’m having issues with my router. I’ve turned off and on, reset it and checked it via your website. Although it says it’s all ok it’s most certainly Isn’t. I can’t keep a Teams or Zoom call and other household members having same problem. Can I have a router upgrade

  • CoachkeanoChris chris Keano keane (@CoachkeanoChris) reported from Amesbury, England

    @virginmedia what an absolute joke of a Company. Worst service of any company I've ever had to deal with, and believe Me I've dealt with some **** ones in My life. My 91 year old Dad has no landline at the moment, and no way of contacting anyone at Virgin. Disgraceful Company.

  • bringthebow akjensen | BLM (@bringthebow) reported from Salisbury, England

    Internet repeatedly dropping out (Salisbury, Wilts) and I don’t think it’s a local problem only. @virginmedia would you be able to update/fix pls?

  • CoachkeanoChris chris Keano keane (@CoachkeanoChris) reported from Amesbury, England

    @virginmedia Please could someone contact Me, regards My 91 year old Dad whose phone line is constantly on a busy tone when calling in, and No dial tone when trying to call out. I've sent countless emails and phone calls. Causing lot's of Stress in Family. Please Help.

  • SophieGooner Sophie 🦛 (@SophieGooner) reported from Salisbury, England

    @virginmedia it’s also impossible to speak to an actual person? I know the issue. I know I am offline as it is “updating” AGAIN. I want to know if this means I have a broken box as it happens all the time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dr1chards Dan Richards (@dr1chards) reported

    @virginmedia What messaging service? How do I access?

  • zwhalen01 zoe (@zwhalen01) reported

    @virginmedia constant poor broadband service, called up and automated system detected intermittent issue and told me to call back in 24hrs. It’s a permanent issue. Trying to get some boosters to see if solves the issues. Can you advise how I can get some without spending hours on

  • liamubs liammo (@liamubs) reported

    My Virgin Media Broadband keeps cutting out intermittently over the past week. The virgin website service checker sometimes says there is a problem and sometimes that there isn't? So which is it. Trying to determine if it's the router or the service. #virginmedia

  • HannahLou690 Hannah (@HannahLou690) reported

    @virginmedia what are the usual wait times for the WhatsApp response? I was transferred to the Customer Retention team at 9am yesterday morning and haven’t heard anything?

  • paulsilm paulslim (@paulsilm) reported

    @virginmedia what’s happening with your broadband? Dropped out 3 times today and off and on all week. Paying for a service you can’t deliver

  • SamsJolene Jolene Samson (@SamsJolene) reported

    @virginmedia I'm appalled by the service I have just received from your customer service! I'm definitely going to look for a different supplier, been a loyal customer and this is how we are treated! To afford to continue using your services I must down grade how is this fair!

  • GeorgeC_09 George Cunningham (@GeorgeC_09) reported

    @virginmedia Wifi is often fine but not always. My sky box is connected by ethernet and come midnight every night, programmes are buffering. It only lasts ten mins but anything with a wired connection (sky, ps5, pc) slows down

  • RichieUK_TTV Richie #SaveNeighbours (@RichieUK_TTV) reported

    So the 48 hour delay @virginmedia quoted for the @YodelOnline issues didn’t come true in the end, customer services also stated they’d send me tracking details for Yodel - guess another lie!

  • DForryan2 Del Forryan (@DForryan2) reported

    @virginmedia odd how you can only upgrade online but not downgrade or leave. Absolutely fed up with the service you provide and faults unresolved. Can’t get through to you again today so will cancel DD and await your call

  • tomhawkins90 Tom Hawkins (@tomhawkins90) reported

    @virginmedia 45 minutes on hold with the same music just trying to return a call you failed to connect to yesterday? Simply poor customer service.