Virgin Media Outage Report in Totton and Eling, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Totton and Eling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Totton and Eling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Totton and Eling, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Eastleigh, Winchester and New Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Total Blackout | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Totton and Eling, England
Latest outage, problems and issue reports in Totton and Eling and nearby locations:
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I “chatted” last week. Your only solution was me paying for a service I cancelled. I “chatted” yesterday to both departments that could apparently help. Neither could unless I paid for a service I cancelled. More chat? Which department this time??
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.
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Ryan Stanikk 📸
(@reyewon) reported
from
Southampton, England
Was incredibly annoyed at service from @virginmedia today. After sending back the old equipment 6 weeks ago, we received an email saying we were going to be charged for not sending it back. I called up 10 days ago and was told the charge would be removed and not to worry...
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Andrew Dear 💙
(@spongedaddy67) reported
from
Burton, England
@virginmedia useless…..absolutely uncontactable, the worst online help assistant it has ever been my misfortune to use…
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
@NewWorldLoading @ODEONCinemas I pulled off the ultimate scam by using the O2 priority app which I now have access to as a customer of @virginmedia following their recent merger 😈 Free ticket at odeon every Monday
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I cancelled in July (which apparently you have no record of) so I contacted you in Sept when you threatened to cut my service off, that I wasn’t using anymore, and told you I’d cancelled. I’m not paying this!! Absolutely ridiculous!!
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Steve
(@SteveWasteney) reported
from
Netley, England
@virginmedia Customer service is still the poorest of all the media companies I see. Can't use live chat without it dropping out, can't phone because the menu system doesn't cover what you want to talk about. Do you even have an e mail address to contact. I have had enough!!!
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice
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Simon Newby
(@simonnewby) reported
from
Southampton, England
@virginmedia I do have a reference bit this is exactly the standard (or total lack) of service I have received for the last 4 weeks, hence the open complaint. Not one person from Virgin has contacted me in any way in that time, despite at least weekly promises like this one.
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Shannen AE
(@sae_dew) reported
from
Hill Head, England
@virginmedia my internet has been down for over an hour and I’ve reset and rebooted it many times!!! It says service is fine in this area… but it’s not.
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!
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Mark Cook
(@Macsaint99) reported
from
Southampton, England
@virginmedia @TimTastic38 Ok, so if we paid part of the bill as we had a loss of service for part of the day that would be fine too?????
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month
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Jack Ransom
(@JackRansom4) reported
from
Burton, England
@virginmedia Wireless devices. Been going on all morning (this happens regularly but usually better after a reset - not today). Tried following the advice to check for problems in the local area, even that doesn’t work. Literally nothing more i can do.
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia So I won’t have 4+ months of grief, demands for an account that is cancelled and debt collectors letters for that account then? That’s a relief as your behaviour with my account has worn me down whilst grieving for my Dad but it’s not stopped you….
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.
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James Featherstone
(@JFeathjav) reported
from
Southampton, England
@davenevin @virginmedia Luckily their customer service is excellent 🥴
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Em 💗💛💙🏳️🌈🏳️⚧️
(@Chaimeleon) reported
@virginmedia Hi, the service is working again however it will continue to be spotty.
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CR1M1NAL
(@aaronmcfarland6) reported
@virginmedia been having internet issues since February, your website checks keep saying intermittent signal in my area. Is there anyway to pinpoint what’s causing it? BT28 area
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Laurie
(@Lauriedl_) reported
@virginmedia That's not quite what I need. We've had service issues for a number of days before we finally reported it to you so under your poor rules, we won't fit your criteria. We both have receipts for our extra costs due to your poor WiFi, rather than your own decided prices.
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Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia on that note, I would encourage everyone who was thinking about joining @virginmedia to seriously consider and instead, go with one of their many competitors for a far better experience and service. I will post this every day for the rest of my @virginmedia contract.
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Paul Magrath
(@Maggotlaw) reported
@virginmedia Now it’s dropped again! No internet today - despite weeks of digging up road for new fibre - or is that a rival co? G Network: explain!
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Neil Pickersgill
(@npick69) reported
@virginmedia please help broadband not working in SG17 5.. postcode think it’s your area 24. The virgin app also not working so can’t can’t an update
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MaryC
(@marycallaghan08) reported
@virginmedia you’re a disgrace! I’ve spent 5 hours on the phone to India trying to get connected to WiFi. Still no resolution then you try to add gadget rescue to my package. Angry & pissed off with you #virginmedia
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Umair
(@UmairUchiha) reported
@virginmedia Well there is but we already called and they said there’s nothing wrong 😑. So what’s the point continuing the contract… we pay more than we get. The internet sucks and we ending the contract…. Unless you guys can give use Good upload and download speed for a good deal.
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Paul Magrath
(@Maggotlaw) reported
@virginmedia Yes that works. I've filed a complaint, about general unreliability. The problem is that all the performance comparisons focus on speed rather than reliability. It's the latter that matters when you're in the middle of a zoom meeting and the internet goes awol.
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Mattcseries3
(@mattcseries3) reported
@virginmedia @Pow184 Good luck with that, worst customer services ever, happy to take your money for fictitious speeds but don’t ever want to talk to anyone, then if you don’t want their higher package they put the phone down on you. Sky broadband was not as quick granted but out works!!