Virgin Media Outage Report in Totton and Eling, Hampshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Totton and Eling, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Totton and Eling and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Totton and Eling, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Southampton and Eastleigh.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Total Blackout | |
| Southampton |
Wi-fi | |
| Eastleigh |
Total Blackout | |
| Southampton |
Internet | |
| Southampton |
Total Blackout | |
| Southampton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Totton and Eling, England
Latest outage, problems and issue reports in Totton and Eling and nearby locations:
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Catherine🐧
(@catherinealysh) reported
from
Southampton, England
Like swear all I do is tweet @virginmedia to tell them my internet is down bc it is a l w a y s down.
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
@yulewalkalone @RXTVlog @SonyUK and @FreeviewHD keep deleting all the apps now I down to a dozen thank goodness for @virginmedia & @NOWTV looks like @LGUK next time round 😡
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Catherine🐧
(@catherinealysh) reported
from
Southampton, England
@virginmedia once again, internet is down, done everything I can and Virgin are as helpful as ever👏🏻 still paid last months bill despite the internet being down for over 24 hours, and will have to pay this one at an even higher price, despite the internet being down again
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Catherine
(@catherinealysh) reported
from
Southampton, England
And once again, @virginmedia is down :))))
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Sonya McLean
(@Sonnmclean) reported
from
Eastleigh, England
@virginmedia Shame you so t have the facilities for much! You have it within your gift to get someone in VM to support this issue though!
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Nikki Emerton
(@nikkiemerton) reported
from
Alderbury, England
@virginmedia We checked yesterday over the phone. There is no fault. Virgin sent us a text with planned maintenance for SP4 7RG and advised we would receive a text when it was completed. No text no service. But thank you for your quick response
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Catherine
(@catherinealysh) reported
from
Southampton, England
@virginmedia £44.50 for internet that has been down multiple times within a week.
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David Wright
(@Mr_PaintPots) reported
from
Southampton, England
@virginmedia I know this is not going to achieve the desired outcome but you have now cancelled and restarted our order for the second time. We have even less confidence in our broadband installation actually happening. Your service management is awful.
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Jamie Birch
(@JamieAaronBirch) reported
from
Hill Head, England
@virginmedia @SouthamptonFC @FrannyBenali Would rather shit in my hand and clap than “hang out” with that scummer prick!
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Catherine
(@catherinealysh) reported
from
Southampton, England
@virginmedia Estimate is 3pm, but its come back now, but being very slow so I'm using 4g instead. It's more than an inconvenience, every week the internet goes down for long periods of time and it's frustrating
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HeresSaintGemma
(@HeresGemma) reported
from
Southampton, England
@virginmedia I need a new TiVo remote and am fed up trying to get thru on the phone! Pls help!
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Jez McKean 🇪🇺
(@jezmck) reported
from
Eastleigh, England
@virginmedia I left your broadband service a while ago, and was told you'd want the router back. You've got a week before it goes in the bin.
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
@virginmedia Everything else working fine I think 🤔 it’s something to do with @YouTube app also dose the same thing on my @SonyUK smart tv vie Sony entertainment network and I found out this morning the app does some thing on @NOWTV box asking for add account on all 3 Devices
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
@SonyUK Hi Sony thank you and @virginmedia for reply’s on. Both devices it seems to one working now I think it just overnight problems and once again thank to both tech teams @SonyUK and @virginmedia for help in this matter
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Catherine🐧
(@catherinealysh) reported
from
Southampton, England
@virginmedia internet has been down for over an hour. I've rebooted it several times, factory reseted the router twice and nothing is happening. Shameful that you charge the price you do when it isnt even working
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Nikki Emerton
(@nikkiemerton) reported
from
Alderbury, England
@virginmedia Tried logging in on website, your service is down. Account is in my partners name so I can do no more myself
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Taylor Morris
(@TayCydney) reported
from
Southampton, England
I phoned @virginmedia this morning to cancel our service and the man asked if I was ‘young.’ I can confirm that patronising ‘young’ women and presuming they are incapable of making an informed decision is not an effective sales technique.
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Catherine🐧
(@catherinealysh) reported
from
Southampton, England
@virginmedia Its affecting everything. I only use wireless cause I have no cable for wired connection. Dont expect your money on the 2nd👍🏼 our hub is just constantly flashing green and has been down over an hour and I've tried multiple things. Dont know why I used to big virgin up tbh
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Catherine
(@catherinealysh) reported
from
Southampton, England
@virginmedia There is a fault in my area, again. Paying a stupid amount of money to a company who cant even provide a decent service half the time
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Alan Tracey
(@DukeOfBelmsford) reported
from
Totton and Eling, England
@virginmedia yet again, your company are overcharging, after cancelling our broadband (something we didn’t ask for), then reinstating at a higher rate. On the phone to Reece/Rees, he says WE have broken contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Family Fun
(@FamilyFunFilms) reported
@virginmedia Both, with the router in both WiFi and modem only mode it’s the router that’s giving this errors in its network log. My parents who live 6 doors away and other neighbours in the area are having the same problems constantly. It results in a intermittent connection.
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AATG 👌🏻🇺🇸🇬🇧👌🏻
(@AATG57) reported
@NewCoNedward @virginmedia Only had one major issue with them in the 4 or 5 years I’ve been with them & tbf to them, it was something easily fixable at my end that once we were both on the same wavelength, they clicked on what the issue was & told me exactly what to do to resolve it
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Duncan Dalzel-Job
(@duncandeejay) reported
@virginmedia Better, thank you. Took a day to resolve. Now I've got you on, what plans have VM got for improving customer service?
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Chris
(@cj_garrett) reported
@virginmedia Can’t atm due to being in a contract with sky...counting down the days...
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James Collins
(@mpfjames) reported
@virginmedia We tried ringing to cancel on Dec 2nd but being 90 and suffering dementia she couldn’t remember her password but we told the Customer Service person at the time she wanted to cancel. Disgraceful and are you really sorry?
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Steve Hathaway
(@stevefhathaway6) reported
@virginmedia NO, for 4 months we have been trying to get through, left on hold for over an hour then cut off EVERY TIME. Messaging service say the can’t help us and that we need to call. Please other send an engineer or cancel my account with no fees ASAP.
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SK
(@SJK30) reported
@virginmedia No offense guys but you should be feeding this back to your Head of Moving Home dept. I get the Covid constraints but 3 agents (twice cut off and once transferred without notice) 2hr wait for txt agents, you have fundamental cust comms issues
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Family Fun
(@FamilyFunFilms) reported
Hi @virginmedia - I have have constant critical errors on my broadband service. This is the same for both my neighbours and myself. There are no reported errors in my area. I’ve rebooted my modem multiple times. Can you help please?
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John Watson
(@JWatsonCoach) reported
@KrisWall92 Weirdly enough we've been hit and miss the past few months with sky... Its been fine overall but you expect no issues or at least the inconsistency do you? I cannot get Virgin media in our area yet but heard BT are good
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Joanne Melville
(@travelbug1980) reported
@virginmedia BTW, the installation team couldn't help