Virgin Media

Virgin Media Outage Report in Southampton, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO17, SO16 and SO19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southampton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southampton, England 03/18/2025 14:05

March 18: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southampton, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham and Eastleigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton TV
United KingdomSouthampton Internet
United KingdomGosport Internet
United KingdomGosport Internet
United KingdomSouthampton Internet
United KingdomSouthampton Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:

  • Maritimegeek Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported from Locks Heath, England

    @virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?

  • tw17_09 Tom Weise (@tw17_09) reported from Locks Heath, England

    @quinn_rori @virginmedia Good luck. They hung up on me today when I asked them to pay for my time to cancel...!!

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    I'm gonna summarise 2 things I've developed a verdict on since my tv broke down. the @virginmedia app for windows = perfect. works great. the @SkySports app for windows = ******* horrendus! i dont understand why sky sports needs a separate app to watch them

  • Shazer1980 Ms S (@Shazer1980) reported from Southampton, England

    @virginmedia your phone lines are never answered your online chat is not responding or resolving my issues which have been on going since October. I can’t work from home!!!

  • BurvillePaul Paul Burville (@BurvillePaul) reported from Southampton, England

    @virginmedia how about wasting less time advertising new products and get your damn internet and tv service to work for more than a few days without a problem!

  • tw17_09 Tom Weise (@tw17_09) reported from Locks Heath, England

    @robbyroberts90 @virginmedia They even took our number to call us back in case this happened....they never rang back!! Good luck!

  • Beaumont296 Marls 🐝 (@Beaumont296) reported from Bursledon, England

    SO31 virgin media not working. How can we be expected to work if the service is so inconsistent @virginmedia #virginmediadown

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    @virginmedia well get renegotiating. their app is awful.

  • BrainTumourSurg Paul Grundy (@BrainTumourSurg) reported from Winchester, England

    Thanks to @virginmedia they install new broadband which worked for about 5 minutes. Now nothing. Follow all instructions to fix. Waited 5 hours this morning for the privilege and now 1 hour on phone still on hold Should have paid attention to the terrible reviews #wastedmyday 🤬

  • Beaumont296 Marls 🐝 (@Beaumont296) reported from Bursledon, England

    @virginmedia Wireless. It’s dreadful. Slow. Intermittent. Frustrating.

  • Maritimegeek Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported from Locks Heath, England

    @MFletchxo @virginmedia I feel yr frustration especially if your trying to sort out a problem for yr mum. We have everything with them but seriously considering cancelling in the new year after this shambles. Hope you get your issue sorted.

  • Maritimegeek Andrew McAlpine Ⓥ (⧖) 🌱 (@Maritimegeek) reported from Locks Heath, England

    @virginmedia hello is there anyone there at customer services? For the second day been on hold for over an hour with still no resolution to our issue? Now keep getting cut off after getting through the security questions? #badcustomerservice #virginmedia

  • tw17_09 Tom Weise (@tw17_09) reported from Locks Heath, England

    @virginmedia cut off by Jack. 1 hour spent on hold today, 3 online conversations dropped. Told I am allowed to cancel for free, then I have to pay to cancel. Told my price is going up, told it isn’t. Which is it? Get in touch with me. I don’t want my next call with @Ofcom instead

  • james_mccoll james (@james_mccoll) reported from Netley, England

    @virginmedia Internet is down in Netley, Southampton AGAIN this is ridiculous

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    @Valhalleluja @virginmedia yep. it's typical. but i dont take the bullshit. the deal i got actually undercut the new customer prices

  • Dive_With_Matt Matt Holton (@Dive_With_Matt) reported from New Milton, England

    So the internet provided by @virginmedia won’t connect to either my phone, or the PS4 I’ve had nothing but issues since the family had the internet line installed... and recommendations on who to look at moving to?

  • tw17_09 Tom Weise (@tw17_09) reported from Locks Heath, England

    @DSJSoley @virginmedia Wish this was as easy as an @Apple subscription. Click cancel, and done! I only want to cancel...!!

  • JoannecolesJo Jo (@JoannecolesJo) reported from Marchwood, England

    @virginmedia I’ve been trying to get hold of a ‘real’person for a week now with no success to cancel my internet! It’s an absolutely shocking service and the wifi is no better ( when it was working) so is there a real person replying on Twitter at all ?

  • james_mccoll james (@james_mccoll) reported from Netley, England

    @virginmedia Let’s be honest it always says there’s no issue, but yes we checked it and it says nothing. It went off this morning at about 11 and in the past 15 mins it’s gone off 3 times

  • Celticchorus Liz Havlin (@Celticchorus) reported from Southampton, England

    @virginmedia Yes we checked. No-one would answer phone as you’re so busy with fault complaints. We paid for your top service, over £90 a month. We are now in the midst of moving to Sky because quite frankly, enough was enough with your dreadful service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • allanvrs1888 Allanvrs1888 (@allanvrs1888) reported

    @virginmedia I have tried both WiFi and wired with the same issues with twitch, everything else seems to be fine. My connect app is the most recent version and I have tried reinstalling the hub to the app without success, the internet test from the VM site says reboot the hub which I done

  • LawsonSallyann Sallyann LDee (@LawsonSallyann) reported

    @virginmedia house is 3 storeys, 6 bedrooms. A beast of a house & the router is right at the front & on the ground floor. I need a magician not an App to get the signal from the router to anywhere other than the room alongside it or above it. The only resolution is to move the router + 3pods

  • mrandmrshoque JayH (@mrandmrshoque) reported

    @virginmedia was on the call to your colleague today, he cut me off and now I'm struggling to get in touch. I wanted to complain about how slow your wifi is in my home since we joined you guys

  • jobloobird Jo Owen (@jobloobird) reported

    @virginmedia Tried logging in but now your site's not working!

  • joshlamb02 Josh_lamb1272 (@joshlamb02) reported

    @virginmedia There’s no excuse for it an engineer came out and replaced it all and placed it on a good place and it’s still ****

  • BellMelly Mel-Ting (@BellMelly) reported

    @lauren_hodgman @virginmedia I got rid, im with EE fast fibre now. Not had any issues yet I was sick of my broadband going down all the time

  • Siriuo Siriuo (@Siriuo) reported

    @virginmedia It just gets worse. Over 2 hours on the phone, 2 dropped calls and still not anywhere nearer sorting this situation out. Your service is terrible. I think an ofcom complaint is in order here.

  • TheRealBubzy Bubzy (@TheRealBubzy) reported

    @virginmedia are literally the worst ******* internet providers in the UK. They claim they have tested the connection and it is fine. It literally isn’t. **** off.

  • onelastgo Andrew Allen (@onelastgo) reported

    @virginmedia Ummm, I'm an existing customer so I have to phone. The link is what I've done still waiting a call back

  • jobloobird Jo Owen (@jobloobird) reported

    @virginmedia Tried that, no difference- says there are no problems!