Virgin Media Outage Report in Southampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO16, SO19 and SO17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham, Eastleigh, Winchester and New Milton.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Total Blackout | |
| Southampton |
Internet | |
| Southampton |
Wi-fi | |
| Southampton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
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James Franklin
(@James_F_UK) reported
from
Southampton, England
@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working
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Kelvin Wainaina
(@weezy2131) reported
from
Gosport, England
@virginmedia My broadband has been down since thursday 7am spoke to customer service told me would be fixed by 6pm friday evening even got a text saying its fixed now customer service is saying it will be fixed on Monday 29th thats 4days without internet 😡😡😡
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Kelvin Wainaina
(@weezy2131) reported
from
Wickham, England
@MixBilsborrow @virginmedia My internet has been down since thursday 7am apparently it be fixed by mon 29th thats 4 days with no services this is just out of order definately switching providers on monday
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Pgdelr🇯🇪❌
(@Pgdelr1) reported
from
Eastleigh, England
@DarrenPlymouth Some idiot knocked on door for virgin media. Didn't like my language.
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Kelvin Wainaina
(@weezy2131) reported
from
Wickham, England
@virginmedia I have i and keep speaking to someone in india who doesnt even know what the hell he is talking about am telling him my internet is down he asking to upgrade to a diffrent package definately switching providers on Monday
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Kelvin Juniour
(@weezy2131) reported
from
Gosport, England
@virginmedia 7day now with no internet customer service just told me it will be back on 2nd had enough of being messed about.I have had enough **** YOU @virginmedia i am out just switching to BT now 🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾🖕🏾
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Kelvin Juniour
(@weezy2131) reported
from
Gosport, England
@virginmedia DAY 6!!!!!! BROADBAND STILL DOWN!!!! Have no ******* clue if its even gonna get fixed was told it will be fixed for 9am yesterday and here we ******* are lets all leave this shit company
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Jamie English
(@jamieenglishsfc) reported
from
Southampton, England
@mexicanjima @virginmedia We are ‘low priority’ apparently, so won’t be fixed until next week, quality customer service that....
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I had two months of internet problems with virgin media now. A absolute joke.
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Jez McKean 🇪🇺
(@jezmck) reported
from
Eastleigh, England
@virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number.
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Kelvin Juniour
(@weezy2131) reported
from
Wickham, England
@virginmedia There so many providers these days with all this problems with virgin its just not worth it your better of switching @SkyUK u will be gettin a call from me on monday 👍🏽👍🏽
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money.
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Law
(@lawrie774) reported
from
Southampton, England
@virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!!
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Chelsea🌹✨
(@ChelseaCoakley) reported
from
Southampton, England
@virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄
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Tom Sherrington
(@teacherhead) reported
from
Gosport, England
Just seen @virginmedia is completely out across UK. So all the reboots and restarts I’ve been doing were a waste of time... not just me, it’s the whole network...
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Chelsea🌹✨
(@ChelseaCoakley) reported
from
Southampton, England
@virginmedia hurry up and fix channel 4!! #gogglebox is on in a minute!!!
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Jamie English
(@jamieenglishsfc) reported
from
Winchester, England
@virginmedia Phones up to be told we are a ‘low priority‘ case, nice to hear, still not working and told it won’t be fixed until next week. But asking me for £20 a month more now for the same service. Might have to give Sky a ring....
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service
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Ethan Samuel Fox
(@ETHAN2410) reported
from
Southampton, England
@virginmedia It’s telling me there are no issues. When run the service checker online it now says my equipment is turned off. It isn’t.
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Russ
(@RustyFR) reported
from
New Milton, England
Bloody #virginmedia BB down yet again🤬🤬🤬 3rd time in a year. Useless customer service 🤯
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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smc1999
(@ScasianSmc1999) reported
@virginmedia Hi I have emailed your heads of customer experience having found out their email addresses. Honestly shocked at how poor the customer service from virgin media seems to bet getting / I didn’t think it could get any worse but a good award for consistency on poor service
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Kerry Butcher
(@missdanaher) reported
@virginmedia can somebody please contact me regarding our service being down.
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christopher coleman
(@high__Climb) reported
@virginmedia It literally says on the page in my account 48 hours. Instead of actually getting one of your colleagues to call me, following such a serious situation, you would prefer to prove a point? You haven’t even asked me what I need yet. Or how you can help. 15 years a customer and this
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Wini Boansi
(@WiniBoansi) reported
@virginmedia your bb has been absolutely abysmal for ages. It keeps saying “weak security” and dips in and out. I’ve had this issue SINCE MARCH. Every time there’s an excuse, but no resolution. HELP!!!!!!!!
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Ashley Collier✍🟨🟥
(@JollyCauli) reported
@virginmedia Not a problem, no frustration at all as I understand these things happen. Left it an hour and called again and managed to get through. 👍
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lauren. ♡
(@cyberbeautiful) reported
Virgin media is so ****. 🖕🏼
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smc1999
(@ScasianSmc1999) reported
@virginmedia Hi really annoyed by your customer resolutions team who say they have called me when they haven’t - I have also make a subject access request under GDPR which they have not fulfilled and ignore ! How incompetent is your customer service ?
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Confidently Paranoid
(@niblick_iii) reported
@gingerhobbit There was a day last year where Virgin Media went down for like the whole of Cambridgeshire, so half the team couldn't connect, including me. I made sure my boss knew the sitch then got on with some housework till it was done.
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Wee_Yin
(@WeeYin74529733) reported
@virginmedia ive cancelled service a couple of weeks now and not had our package arrive to send back router to yourselves.
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Ns
(@Ns50381417) reported
@virginmedia im not sure but the high ping has been causing stress ive been with u for a long time and playing video games is a hobby and i cant play it with slow speeds