Virgin Media Outage Report in Southampton, England
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The latest reports from users having issues in Southampton come from postal codes SO16, SO14, SO18, SO17, SO31, SO15, SO45 and SO40.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Fareham, Winchester and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
Internet | |
| Fareham |
Phone | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
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SM
(@southnorthener) reported
from
Southampton, England
@virginmedia No service is SO17 postcode, either TV or internet. Is there an issue?
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Steve Forbes
(@ForbesyPresents) reported
from
Southampton, England
@tobygilles @virginmedia @bt_uk Never been offered a booster. Had the hub replaced but has made no difference
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Daniel John 🏴🇪🇺
(@DIZZYDJC) reported
from
West End, England
My internet is painfully slow tonight. Checked my router and it's not that, it's the internet itself. What is going on @virginmedia ? Your status says no faults but I can assure you there is. I am paying for 1GB bb and so far only reaching speeds of about 2.25 mb- explain??
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Every one of your engineers that I’ve spoken to have also warned me that your customer service is diabolical. The only truth I’ve been told by a Virgin rep
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia the worst customer service I’ve ever encountered. 6 cancelled installs, no broadband, no Tv, no heating. Unable to work thanks to virgin media. No resolution in sight, just empty promises and apologies.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Yes. A third party has just arrived to pull cables and they can’t do their work because Virgin haven’t actioned the construction. 9 weeks down the line and it hasn’t even been actioned from your end. So poor.
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Leigh Lewis (Taffy) 🏴🎥🍿🍺🏉🎱🍔
(@Tafflar84) reported
from
Netley, England
@virginmedia second time today Virgin has gone down in netley Southampton I work from home and this is very disruptive what the hell is going on
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HeresSaintGemma
(@HeresGemma) reported
from
Totton and Eling, England
@virginmedia need help regarding new landline not working?
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Clive Hewitt 🏴🏴
(@taxiclive) reported
from
Gosport, England
@virginmedia waiting for you customer relations team to answer me cause I'm thinking of leaving, text conversation. Waiting for someone to contact me since yesterday.
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Vivienne 💙🧡🌻
(@Vdweller) reported
from
Southampton, England
@GeorgeMonbiot @timolarch @VodafoneUK My husband had the same problem with Virgin Media after the death of his father. He was given the number of the ‘bereavement department’ and he phoned, assuming they would help. Instead the woman demanded his father’s PIN and said only he could cancel!
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Unfortunately no end in sight. I had to make another call to Virgin today. It took 40 minutes before I was talking to someone. It seems Virgin are not capable to get this over the line without me pushing them onto the next step and following up to make sure things are done. Poor
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Further to this, my install date has now been pushed back to 13/12. A quarter of a year later than quoted. This is unacceptable and the joke is, it won’t even happen then! It’ll get pushed back again. My partner is pregnant and Virgin are seriously letting us down. Shameful
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James Ford 💙
(@Jf0rdFord) reported
from
Gosport, England
@SkyHelpTeam I will be making a complaint now - requesting a refund as it’s beyond a joke now. @virginmedia got any good deals for new customers?!? #timetoswitch #beenloyalfor10years
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Ben Goodwin
(@bengood82788338) reported
from
Southampton, England
@virginmedia I have not been able to connect to the Internet for well over 48 hours now, can't work, watch TV or even listen to the radio as no 4g or 5g signal at home. Not happy
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Joanna Quade
(@jejquade) reported
from
Fareham, England
@virginmedia Not working.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
So there's me hoping to watch the #SingaporeGP in full before work then it gets delayed by an hour. **** sake. Thank God for the @virginmedia app. (Dear god I hate working late shifts with a passion) #F1
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
You know @btsport, it would be nice to watch the match in UHD, if only the UHD channel wasn't so jittery. 🤦 Whoever's problem it is, whether it's @btsport or @virginmedia, sort it out!!! #RANLIV #ChampionsLeague
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Mike Thornton
(@Mike4Eastleigh) reported
from
Fair Oak, England
@virginmedia So absolutely no help from Virgin Media. My broadband is down. I go on line and it says there are no issues in SO50 6BP. I click on fox my broad band and of course it can’t because I have NO broadband!
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Daniel John 🏴🇪🇺
(@DIZZYDJC) reported
from
West End, England
@virginmedia It's both. I have been doing some digging and it's the upload speeds. They are not getting anywhere over 2MB /sec which is not good enough. It has been very slow over the last couple of days
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BASH
(@BA5H3R27) reported
from
Gosport, England
Jesus your internet is **** @virginmedia on off on off on off reset it …. Takes 5 mins to boot on…. On off on off. We certainly won’t be renewing with you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Harrison
(@JNH77) reported
@virginmedia But I was promised a callback and it never happened. This has happened multiple times. Why would I keep calling to be ignored?
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RoXy
(@TheDarkJudge1) reported
@virginmedia Well I would like to say your broadband is excellent but your customer support is very poor and has been for years why don't you stick a call centre in the UK maybe it would make things alot better each time I'm on the phone I can't understand your agents they speak bad English
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Yui
(@miyui_x) reported
@virginmedia I understand but I feel like it isn’t even being looked into, how can a service be down for over 72 hours? The website is not reliable at all, it now says it will be fixed tomorrow at 10am but i know this is a complete lie?
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Alena
(@alenaf12011) reported
@virginmedia Thanks but we've tried that 3 times now and got cut off each time after twenty minutes on the phone. Really very poor customer service!
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David Kellett BSc
(@Davidrwkellett) reported
@virginmedia Im working. And to be honest iv spent enough time on the phone to you over the past 4 days to last me a lifetime. Can you find out an ACTUAL fix date for the issue in WF6 2EW because it keeps being moved!
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Mike Purbrick
(@MikePurbrick) reported
@virginmedia @O2 Absolutely horrendous customer service from Virgin media! Avoid or regret it.
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Kayleighdanielleh
(@KDHcreation) reported
@virginmedia I can provide the complaint number but I suggest you listen to the phone calls cause it doesn't exactly make the company look good when you have a script specifically for disabled people telling them they are entitled to nothing @DisRightsUK
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Nicola
(@SparkleEyedGirl) reported
@virginmedia absolutely disgusted with the service I’ve received, been trying to get through since October! No TV Service & trying to canx. This Organisation is a joke!
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Jennie Jacobs
(@Jennie_Jacobs) reported
@virginmedia connection problems in SW8 for the last week, almost daily. My job involves delivering large sets of data, which takes a while to go through. Every time your connection fails, I have to start the process again. I'm losing money and behind schedule. What's going on?
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maevealice25💙
(@Maevealice25) reported
@virginmedia It’s more than frustrating, it’s completely unacceptable. No apology and no explanation as to why. I will be raising a complaint and leaving for another provider asap.