Virgin Media Outage Report in Southampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO17, SO16 and SO19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham and Eastleigh.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
TV | |
| Southampton |
Internet | |
| Gosport |
Internet | |
| Gosport |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
-
Spider
(@KpRoebuck) reported
from
Eastleigh, England
@virginmedia I have twice called to discuss the price of my package & twice, after eventually speaking to someone, they attempt to transfer me to customer services but cut me off. I've been with Virgin for over a decade but I'm being penalised for my loyalty. Please help
-
colin grinnell
(@colingrinnell) reported
from
Southampton, England
@virginmedia is there any known problems with your WiFi hub ? The WiFi signal I receive is terrible constantly dropping out. I spend most of the time on 3G as it’s more reliable. I have rebooted all routers and boosters but noting seems to make the WiFi work
-
Craig
(@Danzy92) reported
from
Southampton, England
@virginmedia now 2 weeks without a workable wifi. Complex Issue in area, said expected fix by Friday, still nothing. Any chance of an update on the SO15 area? Need to know if ill be to commuting somewhere next week for work again….
-
Trevor Webb
(@WebbTowers) reported
from
Hedge End, England
Hi Is there a problem in the SO30 area? @virginmedia
-
Craig
(@Danzy92) reported
from
Southampton, England
@virginmedia Yes, I’ve checked everyday and despite signing up for text updates about this issue, I’ve heard nothing despite being 48 hours after the date it was supposed to be fixed. Not even a further text so confirm a delay. Could you provide any update to the SO15 postcode issue?
-
Jack Deyes
(@Jack_Deyes) reported
from
Southampton, England
@Kelly_Jackson88 @virginmedia I was with them for a few weeks and all I had was problems with them. I’ve moved over to #BT and they are great so maybe check them out
-
Panda 🐼
(@PandaKingPinder) reported
from
Romsey, England
@virginmedia The issue is some of the ports in the back don't work, we get occasional dips in the internet's which some days don't reach the amount we pay for and the webpage says we can upgrade our hub but can only be done on the phone to see we can't get hold of anyone.
-
mark wilson
(@obcans) reported
from
Southampton, England
@virginmedia i'm getting 5 to 10 calls a day telling me my Internet Is bad spam ..VM want £25.00 pound to change my number or £2.70 pm to block a number there as bad as the spammers ..VM ripping people OFF its there phone line
-
Marls 🐝
(@Beaumont296) reported
from
Bursledon, England
@virginmedia waited in yesterday for the engineer to come sort my faulty WiFi. No show. Same with the lead that’s still lying outside in the street that is a trip hazard. Everyone needs to be aware how truly awful your internet service is!!
-
Panda 🐼
(@PandaKingPinder) reported
from
Romsey, England
@virginmedia We have tried adding a new service and thinking of leaving as none of the others apply and there is no option to call for upgrading. Your automatic service is not helpful and it would be easier to just go through to speak to someone.
-
Tom Smith
(@tom_smith6) reported
from
Southampton, England
@_JC8 @virginmedia @virginmedia Hi can somebody please contact me regarding an issue I have with my virgin account please?
-
LoUlOu
(@Lou_LouFML) reported
from
Southampton, England
Cheers @virginmedia WiFi gone down in the middle of the FA cup semi final. Utter **** as usual
-
Stephen groom
(@edinnature) reported
from
Southampton, England
@virginmedia connection down again. No internet. Connecting to router etc, rebooted, reset, reinstalled drivers, reset ipconfig. But service status still saying everythings fine...clearly not 😔
-
Sarah-Jane Felicity
(@SarahJaneDyke) reported
from
Eastleigh, England
@hantsconnect @virginmedia Hi - I already logged a complaint when the damage was done 1st time
-
Craig
(@Danzy92) reported
from
Southampton, England
@virginmedia wifi issues for over a week. Run test every day for it to just say there’s some issue in your area. When will this be fixed? Costing me money to commute somewhere where I can get wifi and disrupting my work.
-
Marls 🐝
(@Beaumont296) reported
from
Bursledon, England
@virginmedia I have not looked on my account but I will. Your service is a complete joke. Meanwhile I’m paying the top level price for internet speed! It’s unbelievable really. My monthly bill is £139. At least **** Turpin wore a mask when he robbed people. @richardbranson
-
Pauline Richards
(@PaulineR59) reported
from
Southampton, England
@LDesesperes @virginmedia Lucky you. Loyal customer for over 20 years......nothing for loyalty
-
Stuart Palmer
(@Stueelouis) reported
from
Gosport, England
@virginmedia I submitted a complaint form yesterday and I’m still waiting for a response, @virginmedia how long does it take please?
-
Chas Cowell
(@ChasCowell) reported
from
Gosport, England
@virginmedia Still slow
-
Chas Cowell
(@ChasCowell) reported
from
Gosport, England
@virginmedia I really can’t believe how poor my virgin WiFi is and I’m meant to be on super fast appalling the last couple of weeks. 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Caroline Green
(@carolinesgreen) reported
@virginmedia And I followed that link. says no issues with connection but to reboot the hub. I have probably done this already about six times, including three resets. It doesn't work.
-
Peter D-D
(@pdonduncan) reported
@virginmedia No. However, be aware that I didn't ask for a visit because I already know that my equipment & installation is ok. What is the area problem and when will it be fixed?
-
Tracey Glazey
(@TG26267791) reported
@virginmedia Convert my change of address to a serviceable property - which it was for 12 hours. I cancelled after being told by some staff how I needed to see this. One complaint wasn’t even logged. I was told i had to chase it. Still a further complaint didn’t help as the person didn’t
-
Caroline Green
(@carolinesgreen) reported
@virginmedia @virginmedia And just like that...my phone is no longer collecting. How can this NOT be a Virgin issue?
-
Parag
(@p4rag) reported
@virginmedia Can you tell me how to register the issue.. As I cannot see anywhere online to do so
-
G.🏴
(@_G_87) reported
@virginmedia Well John the issue is, I have only been with you lot 3 months n this is the 3 time my nets went down. Never had a problem with @SkyUK... just the speed better but consistency is better I'd say. You can't tell me anything I don't already know John boy. There yet another problem!
-
Caroline Green
(@carolinesgreen) reported
@virginmedia Waited days for him and he said it was definitely a fault in the router. But he didn't have any on him and I would have to book fresh visit. Meanwhile, some services (like telly apps) randomly came back but still issues with some devices. Internet comes and goes.....
-
Parag
(@p4rag) reported
@virginmedia Wow... So am I going to get a refund for all these days for loss of service?
-
G.🏴
(@_G_87) reported
@virginmedia Really John, all your services run on the Internet. What do you thinks down ...?
-
Amy Anderson
(@Amy_Anderson86) reported
@virginmedia No no it hasn't been cancelled, they just haven't arrived. It is an issue with the cable so they need to fit a new one. Which was supposed to be yesterday, no show, arranged again for today, no show. Not an area fault