Virgin Media Outage Report in Southampton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO17, SO16 and SO19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 10:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Fareham, Eastleigh, Winchester and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Fareham |
Internet | |
| Fareham |
TV | |
| Southampton |
TV | |
| Southampton |
TV | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
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David Wright
(@Mr_PaintPots) reported
from
Southampton, England
@virginmedia Thank you for responding, one of your team has now picked this up so fingers crossed someone gets in touch. Why have you made it so difficult to get support? Can you not provide an obvious option on your website please?
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Clare Old
(@enkeli85) reported
from
Southampton, England
Woke up to a familiar site from @virginmedia Internet down, first time in the new house but it's painfully familiar!!! Not ideal when working at home, especially when one of you reports for the NHS. Of course status checker says no issues 🙄
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Chas Cowell
(@ChasCowell) reported
from
Gosport, England
@virginmedia I really can’t believe how poor my virgin WiFi is and I’m meant to be on super fast appalling the last couple of weeks. 🤔
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Tom Weise
(@tw17_09) reported
from
Locks Heath, England
@virginmedia cut off by Jack. 1 hour spent on hold today, 3 online conversations dropped. Told I am allowed to cancel for free, then I have to pay to cancel. Told my price is going up, told it isn’t. Which is it? Get in touch with me. I don’t want my next call with @Ofcom instead
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Tom Weise
(@tw17_09) reported
from
Locks Heath, England
@DSJSoley @virginmedia Wish this was as easy as an @Apple subscription. Click cancel, and done! I only want to cancel...!!
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Tom Weise
(@tw17_09) reported
from
Locks Heath, England
@quinn_rori @virginmedia Good luck. They hung up on me today when I asked them to pay for my time to cancel...!!
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Tom Smith
(@tom_smith6) reported
from
Southampton, England
@_JC8 @virginmedia @virginmedia Hi can somebody please contact me regarding an issue I have with my virgin account please?
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Tom Weise
(@tw17_09) reported
from
Locks Heath, England
@robbyroberts90 @virginmedia They even took our number to call us back in case this happened....they never rang back!! Good luck!
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginhelp my WiFi is terrible apart from when I’m sat right next to it and @virginmedia have been no help. kids are struggling to do their home schooling
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
@virginmedia well get renegotiating. their app is awful.
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Spider
(@KpRoebuck) reported
from
Eastleigh, England
@virginmedia I have twice called to discuss the price of my package & twice, after eventually speaking to someone, they attempt to transfer me to customer services but cut me off. I've been with Virgin for over a decade but I'm being penalised for my loyalty. Please help
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Chas Cowell
(@ChasCowell) reported
from
Gosport, England
@virginmedia Still slow
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Tom Weise
(@tw17_09) reported
from
Locks Heath, England
@virginmedia I just showed you my email. It is not clear and then your agents are saying it doesn’t apply. Does it, or doesn’t it? If it does, I only want to cancel...the agent wouldn’t let me like I am allowed (in the email!).
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia @virginhelp how long do I have to keep paying you a fortune for a terrible internet service which only works when you’re sat next to the router. Crap service as per usual😡😡
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Jo
(@JoannecolesJo) reported
from
Eastleigh, England
Just want to recommend that people don’t go with @virginmedia for their broadband I’ve been trying to leave for 2 weeks and ‘they’re very sorry to hear that how can we help ?’ Just let me cancel for goodness sake’s
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Dav Thomas
(@Dav_Th0mas) reported
from
Southampton, England
@ruthapanda @Deference_Matt @virginmedia Denno’s internet is too slow for him to reply...
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F.A.Jess
(@FunkyChipster) reported
from
Southampton, England
@virginmedia I'd like some help here
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
so glad to have my tv back from repair after a few weeks of it not working. means i can watch Liverpool vs Burney nice and smoothly on my @virginmedia box and not have to deal with that god awful @SkySports app for windows #LIVBUR
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clarabella
(@jarod4400) reported
from
Southampton, England
@virginmedia Funny how you don’t boast about your crap customer service.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
I'm gonna summarise 2 things I've developed a verdict on since my tv broke down. the @virginmedia app for windows = perfect. works great. the @SkySports app for windows = ******* horrendus! i dont understand why sky sports needs a separate app to watch them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DJ_PaulTUK
(@DJ_PaulTUK) reported
@virginmedia There is no error. The router is flashing green. No sync to virginmedia network. Do you not even read your own posts on the VM community forum?. Whole vm service is down.
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Phil Jacks
(@100Phish) reported
@virginmedia my internet has been out for a week. how can your service be so bad? how much longer will it be, for christ's sake? #virginworstISP
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Greg Ireland
(@indie_arcade) reported
@virginmedia Hours and hours being passed around and being hung up on by your customer ‘service’ team. No one taking responsibility for my issue.
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Gianni Z™
(@Ilscuro) reported
@virginmedia WhatsApp and telephone I got cut off twice by your agents when I asked an awkward question like when will my service be restored
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DJ_PaulTUK
(@DJ_PaulTUK) reported
@virginmedia Your service status page is down. Lord. Service is down.
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Planet Swans ⚽
(@swansnews) reported
@virginmedia About 9 different issues,none of which you want to fix - I dont have enough characters hence why one of your people was supposed to ring back
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Keith Truman
(@KeithTruman) reported
@virginmedia It's OK so far today but there were also numerous drops in service Saturday and around 2pm Sunday. This is not an issue with my service, it's an area issue. I think I am being forced to join BT Broadband given VMs service recently
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Ashie💗🇵🇸
(@XspursX) reported
@virginmedia Intermittent service for over 2 months. Agent arranged for engineer but that was cancelled as outage issue. Been receiving messages nearly daily advising issue will be fixed next day. Raised a complaint but still not fixed
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DJ_PaulTUK
(@DJ_PaulTUK) reported
@CharlieIDIC @virginmedia They are denying for me as well. I guess all vm users are wrong. Going to cancel my direct debit. No service, no payment.....
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craig whittingham
(@craigywba) reported
@virginmedia It's the same as it has been, I have tried ro book an engineer but your customer service says there is no fault and won't come out until after 17th April!!!!!!!!!