Virgin Media Outage Report in Southampton, England
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The latest reports from users having issues in Southampton come from postal codes SO15, SO31 and SO14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Fareham, Winchester, Romsey and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Fareham |
Internet | |
| Winchester |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
"this government has protected jobs" TM Lewin closing all stores, 600 jobs gone. Upper crust cutting 5,000 jobs. 18,000 jobs cut at British Airways. 3 easyjet hubs closing down, 2000 jobs gone. Virgin Media closing all their stores, 110+ jobs gone. Nice one Boris 👍 #PMQs
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Lucy
(@mummyhulk) reported
from
Southampton, England
@virginmedia I am absolutely disgusted right now! My internet has been so slow since the weekend (dial up in the 90’s was quicker!) I have text the number to number I was told to and I have messaged on the chat and NOTHING!
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Robin O'Grady
(@robogrady) reported
from
Gosport, England
@virginmedia - can you please reply to my letter dated 3rd June re: my Complaint No. COM10400847. Your appalling treatment of me as a customer continues!!
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Gemma Fitzsimmons
(@GemFitzsimmons) reported
from
Southampton, England
@virginmedia I had confirmation that my mother's cancellation was noted, but never actioned. She was transfered to the cancellation team on the text, but has had no response after that, this was 4pm yesterday. This is a lot of stress for my 78 year old mother
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Marls Godwin
(@Beaumont296) reported
from
Bursledon, England
@Jim_Watford @virginmedia Think that’s where I am now. Call after call after call. Being fed lies. The latest is that I need a signal booster!!! It worked perfectly fine before lockdown.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
umm... I'm with @virginmedia and have no issues with my connection. getting a good 384Mbps on my speed test. thanks anyway 😘
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Marilyn McCubbin
(@Bermudgirl) reported
from
Netley, England
@virginmedia 3)COMPLAINT This new contract was immediately put in place, without my permission before end of Contract on 20/08. I immediately called Virgin.They took my complaint.This morning I have been sent a bill for £78!Your Virgin shops are closing so can’t talk to them
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
@Johnny_Baillie @VodafoneGroup @PKPorthcurno @VodafoneUK They can’t on mobile ether that’s why I switch to @virginmedia mobile Sevice last year best thing I did . Vodafone they ware Not as good for signal as ee or 02 ether
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Nigel Jones
(@planetf1) reported
from
Eastleigh, England
@sxaTech @antonpiatek @virginmedia @github Had some odd failures affecting other household members work and since poor geographical results sadly. So lost a fair bit of confidence
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Marc
(@spoise87) reported
from
Southampton, England
@virginmedia Internet is down and your website isn't working
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Marilyn McCubbin
(@Bermudgirl) reported
from
Netley, England
@virginmedia(4) COMPLAINT I have been offered no apology and I won’t name the guy who called me.I have cancelled my £30 tv offer so I’m left with no TV and broadband and have to start again searching. This is really bad business.This guy said I could have my original pkg for £33.
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𝕻𝖗𝖔𝖑𝖊𝖙𝖆𝖗𝖎𝖆𝖙 𝕻𝖗𝖎𝖓𝖈𝖊
(@kwxmxna) reported
from
Southampton, England
So my WiFi has gone down and when I go to the virgin media website it's under maintenance @virginmedia what scam are you running pls??
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Paul M. Farmer
(@SupaScouse53) reported
from
Southampton, England
@virginmedia I want to cancel my broadband, have contacted you previously but have spent hours over past few months waiting on end of phone. Contact me to get this sorted ASAP.
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Marls Godwin
(@Beaumont296) reported
from
Bursledon, England
@virginmedia your service is appalling. Paying for fibre super fast broadband. Been unable to stream, or use the internet pretty much all weekend. Getting sick of the excuses also.
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Lynne Murray
(@Lynne_Murray007) reported
from
Hill Head, England
@virginmedia Good afternoon. I texted the number you provided on 27 May 2020 but have not received a reply. In the meantime I received a standard email which simply tells me what will happen when the first 12 months is up. I replied to the email but no response to that either. Help!
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Paul M. Farmer
(@SupaScouse53) reported
from
Southampton, England
@virginmedia hi I want to cancel my broadband, I’d ring but you never put in a telephone connection on the old VM box as you said you would, tried phoning a few timed but taking too long & using up my mobile mins, please advise. Paul
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Marilyn McCubbin
(@Bermudgirl) reported
from
Netley, England
@virginmedia(2). COMPLAINT He asked me how much new package was. Told him. He said to me I could keep my original package for £33 pm. I accepted with a thank you. Two days later I receive new contract. It’s not my original package. Maxit removed and Mixit Tv put in place. No HD..
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Nigel Jones
(@planetf1) reported
from
Eastleigh, England
@antonpiatek @sxaTech @virginmedia @github Ditto. I use vm but switched dns ages back. I was using quad9 but had a few issues (reported) Andy some I didn’t report and went to google (all the data) . May return to q9 when I can verify
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Marilyn McCubbin
(@Bermudgirl) reported
from
Netley, England
@Virginmedia 1 COMPLAINT Had Virgin for 1year. Contract fin next month. Called twice to see what offers I could be offered. On both calls was told nothing going. I cancelled Virgin quite happily. Obtained package with anor provider at £30 pm. Then received call from Virgin....
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Marilyn McCubbin
(@Bermudgirl) reported
from
Netley, England
@virginhelp @Virgin @virginmedia Not heard from anybody from Virgin. Bad
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Estelle Burton
(@Essieburton) reported
@virginmedia Incompetent! Last week u finally confirmed I did call & cancel my contract on 4th Jan after saying you had no record Even called me a couple of times & then nothing! Tel today & No progress. You've taken my money without authority. Whole process is like pulling teeth
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Max Whitlock
(@whitlock_max) reported
@virginmedia your ‘improving’ my network but I have lost all broadband 3 times this morning and this time for about 20 minutes... your helpline cuts me off and sends me to a website. The website sticks in a loop telling me to check cables. So frustrating
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Keith Waterfield
(@keef_wats) reported
@virginmedia I expect a reply and solution today to the mess your team has caused, and state they have left the driveway in
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Olivier Deniau
(@Deniauson) reported
@virginmedia You’re maintenance team caused this. You’re own team disconnected your service. You -the general you as in @virginmedia you- fix this. You sort the communication out.
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𝓒𝓱𝓪𝓻𝓵𝓮𝔂 𝓛𝓸𝓾𝓲𝓼𝓮 𝓗𝓸𝓵𝓵𝓪𝓷𝓭 💙
(@Charley1932) reported
@virginmedia Constant new issues sounds worse than one continuous issue which might eventually fixed, so definitely looking elsewhere in that case, thanks for making the decision easier.
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Rob Smith
(@HelixRob) reported
@virginmedia No I was not offered any solutions, apart from asked if I could go into work to use there network, which isn't very helpful when staff have to check in by 7.00am each morning and my partner has a 1.5hr drive to get the to work. So she normally sorts allocation before leaving
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Chess Norris
(@chess_norris) reported
@virginmedia awful service from your customer service team today. Our wifi has not worked for weeks, and I was on the phone for over an hour just to be hung up on and have nothing resolved.
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****** Rolling Stone
(@StoneGringo) reported
@virginmedia Pretty much as detailed here. The problem is the speed issue is random. If it's not prevalent at the moment I actually get to speak to a person they don't want to know. If can happen any time of the day or night. That's why I'm now starting to record hourly performance data.
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Lizzie Eves
(@elizabeth_eves) reported
@virginmedia a VM technician tore down my curtain rail and smashed my personal property. I’ve called you 16 times since it happened in Feb only to be disconnected every time without resolution. Do I need to take legal action in order for this to be settled?
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paul flett
(@Pablo8485) reported
@virginmedia customer service quoting me monthly data usage telling me because I didn't process a full fault when CS sent me out extenders instead of an engineer that its my fault they laid an incorrect cable to the house.