Virgin Media Outage Report in Southampton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO17, SO16 and SO19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southampton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Southampton, England
The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham and Eastleigh.
| City | Problem Type | Report Time |
|---|---|---|
 Southampton |
Internet | |
| Southampton |
TV | |
| Southampton |
Internet | |
| Gosport |
Internet | |
| Gosport |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southampton, England
Latest outage, problems and issue reports in Southampton and nearby locations:
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Saints Mike
(@Saints_Mike7167) reported
from
Southampton, England
@virginmedia are there any reported problems in Area 21 our TV keeps freezing. Watching go through my laptop and it's fine no freezing at all.
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Alok Sharma
(@draloksharma74) reported
from
Southampton, England
@virginmedia help no broadband and been holding for 14 minutes
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
@virginmedia Nothing on the service status page. Doesn't show the issue
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Susan Thompson
(@soozythompson) reported
from
Gosport, England
@virginmedia I have been trying to report a fault on my home line. When it asks for a contact number, it won’t accept my mobile! Help
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia No it’s just WiFi connection to all our phones. Never had an issue before we removed tv package
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John
(@JohnGould4689) reported
from
Southampton, England
@virginmedia @btsportmotogp l recorded the motogp testing Disappointing an understatement in the quality of the coverage Picture pixelation lost of sound frozen screen in the first hour Now have had issues in past with picture 5 times called out n told nothing wrong new box plz
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lee Radcliffe
(@leeradcliffe73) reported
from
Southampton, England
@virginmedia when you spend half hour on the phone trying to find out why my broadband has been terrible since removing the tv package, only to be told your phone is either to close or to far away from your router baffles me. Is there a perfect distance I have to stand 😡🤯😡😡
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia No issues in area, reboot no different
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Dan Conway
(@DIZZYDJC) reported
from
West End, England
Absolutely appalling service from @virginmedia once again, why on earth did I fall for their lies! Absolute disgrace of a company
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Ray Bird
(@raybird1981) reported
from
Southampton, England
@virginmedia So yet again our WiFi keeps buffering we're be going back to sky in the new year had enough now of constent problems.
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Danny Ashman
(@dannyashman_sfc) reported
from
Southampton, England
@virginmedia your WiFi is crap wtf is going on why’s it not working.
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Helen Thomas
(@MrsCatbus) reported
from
Fareham, England
@virginmedia Media service. It was an automated call reportedly from BT saying about dubious usage of our up address so we would lose internet in 24 hours press 1. I did not do that just hung up and messaged you.
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John
(@JohnGould4689) reported
from
Southampton, England
@virginmedia Rebooting the hub does work for about a week but then the pixelation does come back Have had new cables inside home & split cable repaired outside but same issue Have requested new box but told nothing wrong with box But if cables are renewed 🤔🤔🤔 To me must be box
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia Has lock sign over signal strength and message reads WiFi connection failure
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James Featherstone
(@JFeathjav) reported
from
Southampton, England
I moaned when their bad so I should praise them when they are good. Thanks to @virginmedia for the excellent service in fixing my TV service the day after I reported a problem. Engineer (Chris) was a credit to you, knew the product inside out and sorted everything in no time.
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Saints Mike
(@Saints_Mike7167) reported
from
Southampton, England
@AllySFC @virginmedia Watching Spurs through WiFi on my laptop absolutely no issue apart from the normal delay
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Rahim™ 🇲🇦🇬🇧
(@rahim94) reported
from
Southampton, England
@virginmedia That doesn't help. The internet is working fine. It's the TV
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bri parker
(@JESUSSPEAKS1968) reported
from
North Baddesley, England
@virginmedia why is your WiFi so poor.
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debbie chapman
(@debzholmric) reported
from
Southampton, England
@virginmedia is there a issue with virgin media as cant get access on the app
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Guy Maxwell
(@guymaxwell) reported
from
Southampton, England
@virginmedia Congratulations Virgin Media. 1. You manage to disconnect my TV bundle early without telling me 2. You then disconnect again 4 hours later 3. You connect me to Fault Support thendisconnect me 4. on hold for a second time for 20 mins. This is why I’m going to Sky
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Cocker
(@cockertron) reported
@virginmedia I’m afraid it is down on both, yes. It was working fine last night but not since we woke up this morning. Weirdly the wifi icon says we have three bars but it’s definitely not working.
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Shenz
(@ShenzDrumz) reported
So my wifi is down and @virginmedia line isn’t even working. Forever pissed off with this wifi kmt
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prettier jesus
(@gracegracegra) reported
dude virgin media is the worst company in the whole entire world
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Mia
(@StollerMia) reported
@virginmedia No estimated time for this to he rectified. And this does not explain why my home WiFi has been problematic for months. Given that for £21 p/m I have unlimited 5G data I am considering just cancelling the DD to Virgin as they have failed to provide me with the service I pay for.
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Mia
(@StollerMia) reported
@virginmedia So in summary, I had no luck on the chat, I'm using my phone for data, I've got no response on the phone and I've lost three working hours. And the best Virgin can do is tell me to 'wait on hold'. I just did this and got cut off once connected. This is best customer support?
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David Brimson
(@Brimson1) reported
@virginmedia Yes. But apparently it's your end. I can't get any emails on 3 separate devices. Your webmail isn't working either. Apparently I believe it's an IMAP issue your end.
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Ben :)
(@BenzyPlayz345) reported
@virginmedia Can you fix your WiFi please! Having to use hotspot to type this
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Lewis!
(@Yellow_Taill) reported
@virginmedia So the internet was down for a whole day and no notes were taken as to why?!?!?!?
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Phil Hibberd
(@PhotoMadeSimple) reported
@virginmedia Despite endless threatening letters we are finding it impossible to pay VM using the power of attorney we have set up for my partner's dad who has dementia. Appalling customer service as usual from VW.
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JinkxItUp
(@JinkxItUp) reported
Today I found out that if you contact Virgin Media about anything sales related, they call you twice a day for 21 days to follow up and try to sell you ****. Even if you ignore them. What ********?! I blocked the number so they started emailing me and texting me too. It's vile.