Virgin Media

Virgin Media Outage Report in Southampton, England

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The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO17, SO16 and SO19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southampton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southampton, England 03/19/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southampton, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham and Eastleigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton Internet
United KingdomSouthampton TV
United KingdomSouthampton Internet
United KingdomGosport Internet
United KingdomGosport Internet
United KingdomSouthampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:

  • MatthewKing35 Matthew King (@MatthewKing35) reported from Southampton, England

    @Johnny_Baillie @VodafoneGroup @PKPorthcurno @VodafoneUK They can’t on mobile ether that’s why I switch to @virginmedia mobile Sevice last year best thing I did . Vodafone they ware Not as good for signal as ee or 02 ether

  • GemFitzsimmons Gemma Fitzsimmons (@GemFitzsimmons) reported from Southampton, England

    @GarganEstelle @virginmedia My elderly mother is having the same problem, Virgin billed her again for the second month after cancelling. So now it'll be another day spent on hold and lied to. They are a nightmare and they do not care about the vulnerable. I hope your issue gets resolved!

  • planetf1 Nigel Jones (@planetf1) reported from Eastleigh, England

    @antonpiatek @sxaTech @virginmedia @github Ditto. I use vm but switched dns ages back. I was using quad9 but had a few issues (reported) Andy some I didn’t report and went to google (all the data) . May return to q9 when I can verify

  • kwxmxna 𝕻𝖗𝖔𝖑𝖊𝖙𝖆𝖗𝖎𝖆𝖙 𝕻𝖗𝖎𝖓𝖈𝖊 (@kwxmxna) reported from Southampton, England

    So my WiFi has gone down and when I go to the virgin media website it's under maintenance @virginmedia what scam are you running pls??

  • GemFitzsimmons Gemma Fitzsimmons (@GemFitzsimmons) reported from Southampton, England

    @virginmedia I had confirmation that my mother's cancellation was noted, but never actioned. She was transfered to the cancellation team on the text, but has had no response after that, this was 4pm yesterday. This is a lot of stress for my 78 year old mother

  • Beaumont296 Marls Godwin (@Beaumont296) reported from Bursledon, England

    @virginmedia your service is appalling. Paying for fibre super fast broadband. Been unable to stream, or use the internet pretty much all weekend. Getting sick of the excuses also.

  • mummyhulk Lucy (@mummyhulk) reported from Southampton, England

    @virginmedia I am absolutely disgusted right now! My internet has been so slow since the weekend (dial up in the 90’s was quicker!) I have text the number to number I was told to and I have messaged on the chat and NOTHING!

  • SupaScouse53 Paul M. Farmer (@SupaScouse53) reported from Southampton, England

    @virginmedia I want to cancel my broadband, have contacted you previously but have spent hours over past few months waiting on end of phone. Contact me to get this sorted ASAP.

  • robogrady Robin O'Grady (@robogrady) reported from Gosport, England

    @virginmedia - can you please reply to my letter dated 3rd June re: my Complaint No. COM10400847. Your appalling treatment of me as a customer continues!!

  • kmadden96 Kevin Madden (@kmadden96) reported from Southampton, England

    @virginmedia just had a handler hang up on me when trying to sort out a complaint about a debt that's not even mine! I get there's a pandemic but WTF. And I really cannot be assed waiting on hold to get through to someone. Can you look into it!

  • SupaScouse53 Paul M. Farmer (@SupaScouse53) reported from Southampton, England

    @virginmedia hi I want to cancel my broadband, I’d ring but you never put in a telephone connection on the old VM box as you said you would, tried phoning a few timed but taking too long & using up my mobile mins, please advise. Paul

  • BurvillePaul Paul Burville (@BurvillePaul) reported from Southampton, England

    @virginmedia internet is out yet again! As usual you lr online system check says there is nothing wrong but half the country says otherwise! Everything was fine at 1100 this morning now it’s costing me mobile data again SORT IT OUT your service is sooooo poor!

  • james_mccoll james (@james_mccoll) reported from Netley, England

    @virginmedia our internet is down has someone cut through the cables again 🤪

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    "this government has protected jobs" TM Lewin closing all stores, 600 jobs gone. Upper crust cutting 5,000 jobs. 18,000 jobs cut at British Airways. 3 easyjet hubs closing down, 2000 jobs gone. Virgin Media closing all their stores, 110+ jobs gone. Nice one Boris 👍 #PMQs

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    umm... I'm with @virginmedia and have no issues with my connection. getting a good 384Mbps on my speed test. thanks anyway 😘

  • Lynne_Murray007 Lynne Murray (@Lynne_Murray007) reported from Hill Head, England

    @virginmedia Good afternoon. I texted the number you provided on 27 May 2020 but have not received a reply. In the meantime I received a standard email which simply tells me what will happen when the first 12 months is up. I replied to the email but no response to that either. Help!

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    its all well looking around for broadband, and I'm a @VodafoneUK customer, however, when @virginmedia are the only broadband provider you can get because @OpenreachHelp didnt bother covering your street, it makes it rather difficult #MartinLewis

  • Beaumont296 Marls Godwin (@Beaumont296) reported from Bursledon, England

    @Jim_Watford @virginmedia Think that’s where I am now. Call after call after call. Being fed lies. The latest is that I need a signal booster!!! It worked perfectly fine before lockdown.

  • spoise87 Marc (@spoise87) reported from Southampton, England

    @virginmedia Internet is down and your website isn't working

  • planetf1 Nigel Jones (@planetf1) reported from Eastleigh, England

    @sxaTech @antonpiatek @virginmedia @github Had some odd failures affecting other household members work and since poor geographical results sadly. So lost a fair bit of confidence

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mrnorm Oliver Northam (@mrnorm) reported

    @virginmedia Absolutely furious at your support right now. £140 charged in data overages despite setting a SIM Spend cap when ordering. Your team are accusing me of not setting it despite me having browser history visiting a page called 'checkout/sim-spending-cap'. What the hell!

  • MissLaurenG Lauren (@MissLaurenG) reported

    3 days and counting without broadband because of a mistake @virginmedia made, and 8 hours of being on hold. 4 agents and counting lying about a callback and no resolution . How can you justify taking money?! @BBCWatchdog @Ofcom

  • Goutam54206511 Goutam (@Goutam54206511) reported

    @virginmedia I have been calling your team fof over 2 years, they offer #NO HELP#

  • AidenW Aiden Walsh (@AidenW) reported

    @virginmedia Have just checked this evening and we still have picture but no sound on the TV service

  • Klutch_Fifa Kevin (@Klutch_Fifa) reported

    @KingPMoney @virginmedia There customer service is genuinely the worst I’ve ever seen, main reason why I don’t use them

  • VicarioBell Stephanie Vicario-Bell (@VicarioBell) reported

    50mins on hold for Virginmedia. There’s a fault on our line - we can’t seem to get any help - how long are wait times please? @virginmedia

  • iRamble0 iRamble (@iRamble0) reported

    @virginmedia I registered for an account. However, when I try to login it informs me that the email is not recognised. If I try to create an account it tells me that the account is already registered. If I try to reset my password it tells me an account with the email does not exist.

  • hemanthjose Hemanth (@hemanthjose) reported

    @virginmedia I'm a new customer and installed the self-install kit yesterday (9th). But no internet/phone so far. Support says there is some big IT issues stopping Activation of new kit. Any ETAs on a fix please?

  • Dr_Paul_Thomas Paul Thomas (@Dr_Paul_Thomas) reported

    @virginmedia 12 hours later and still no service in Hornsey - can you please arrange for a team to fix the issues now - no more excuses

  • Ch4dMoon Chad Moon (@Ch4dMoon) reported

    @virginmedia been having lots of trouble with my internet connection lately. Been very slow and losing it completely every day now. Can’t find a solution on your website after trying everything. Need it sorting asap