Virgin Media

Virgin Media Outage Report in Southampton, England

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The latest reports from users having issues in Southampton come from postal codes SO15, SO14, SO17, SO16 and SO19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Southampton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Southampton, England 03/19/2025 00:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Southampton, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Gosport, Fareham and Eastleigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton Internet
United KingdomSouthampton TV
United KingdomSouthampton Internet
United KingdomGosport Internet
United KingdomGosport Internet
United KingdomSouthampton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:

  • MatthewKing35 Matthew King (@MatthewKing35) reported from Southampton, England

    Is anyone else having problems with @BBCiPlayer I tried to use vie my it kept saying this can only be viewed in the uk 🇬🇧 funny thing i am in Southampton Hampshire England 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Uk 🇬🇧 I tried first vie @virginmedia tv go app then on @BBCiPlayer app still the same massage or is 1/2

  • jenrudder Jen (@jenrudder) reported from Hamble-le-Rice, England

    @virginmedia We have checked and as I said previously it said to book an engineer. However, the rest of the village says it out also so therefore, I presume it is a larger issue. How do we get this fixed?

  • harrisondafydd Harrison🚴‍♂️ (@harrisondafydd) reported from Southampton, England

    @virginmedia Don't do it. So many hidden fees, shite customer's service & woeful WiFi connection

  • jenrudder Jen (@jenrudder) reported from Hamble-le-Rice, England

    @virginmedia Can you recheck. We are all getting different times for repair In Hamble. Some even said that they were told Thursday! Unacceptable, do we all get refunds for the down time?

  • alex_jrobertson Alex Robertson 🏳️‍🌈 (@alex_jrobertson) reported from Southampton, England

    @guill0dean @virginmedia @VirginAtlantic It's a shame cause they've been really good with my parents. Fantastic speeds, friendly staff on the phone, speedy response. They've got nothing but praise for VM! It's one of the reasons I joined them for mobile. Mad how varied their customer service can be 🤔

  • spoise87 Marc (@spoise87) reported from Southampton, England

    @virginmedia I had an outage earlier this month and it hasn't been removed from my bill

  • Bermudgirl Marilyn McCubbin (@Bermudgirl) reported from Netley, England

    @virginmedia @richardbranson I have not heard from Virgin Media regarding my various tweets of complaint. I cannot wait to be disconnected on 21 August. I wonder how many other people have had despicable customer service. Billed £78. I don’t think so!

  • Bermudgirl Marilyn McCubbin (@Bermudgirl) reported from Netley, England

    @virginmedia well I have more problems with your ‘goodselves’. My virgin is being cancelled (thank goodness) on 20 Aug 2020. So why have I had a bill of over £100 produced. My broadband outage has been rubbish. Please cancel this invoice and give me any due refund.

  • ONLYONEGIBBO GIBBO (@ONLYONEGIBBO) reported from Lee-on-the-Solent, England

    @virginmedia So maybe you need to review your customer service protocols

  • rahim94 Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England

    ok, what's going on with @Channel4 and why is the signal going? either @virginmedia is playing up, or this is part of the @DerrenBrown experiment

  • GraceMajorx Grace (@GraceMajorx) reported from Locks Heath, England

    @virginmedia what a load of crap this company is! Wi-Fi never ever works, it’s down more times than it is on. Get through to customer services after an hour and half for them to say it’s fixed (for the millionth time), then 5 mins later Wi-Fi isn’t working AGAIN! 😡😡😡

  • jenrudder Jen (@jenrudder) reported from Hamble-le-Rice, England

    @virginmedia Can you explain to me how the rest of the village is having issues and I need to book an engineer? Seriously?

  • spoise87 Marc (@spoise87) reported from Southampton, England

    @virginmedia Yes outage was fixed after about 3 days. I had to wait for a new router. Was told this would be deducted automatically from my next bill

  • spoise87 Marc (@spoise87) reported from Southampton, England

    @virginmedia I had no internet for a number of days, I was told that for that reason, that would be deducted from my bill pro rata. The new hub was sent free and fixed the issue

  • jenrudder Jen (@jenrudder) reported from Hamble-le-Rice, England

    @virginmedia so, I have run the tests and it is saying I need to book an engineer but the rest of Hamble seems to be down too so it doesn’t seem it is just my issue. Can you please tell us honestly if there is an issue?

  • Jamie_Lee_C Jamie Coleman (@Jamie_Lee_C) reported from Southampton, England

    @tom_will_banks @PlacesLeisure I had a similar issue with Virgin Media. Cancelled my subscription and randomly 4 months later they started taking money from my account. I got a refund but I just though how sneaky..

  • gazhere57 Gary Hynes (@gazhere57) reported from Totton and Eling, England

    I have been trying to get through to @virginmedia by phone since lockdown to cancel all of my subscription services. I just never get through. I have had my new provider in place for months. It just seems Virgin are not interested in supporting customers that want to leave.

  • enkeli85 Clare Old (@enkeli85) reported from Southampton, England

    Good thing we are on leave and not trying to work from home. @virginmedia Internet gone down again.... Engineer coming tomorrow so I only hope it fixes itself before then

  • joesaintwestend joe simmons (@joesaintwestend) reported from West End, England

    @virginmedia is there a problem with broadband in area 21 Hants ? Seem to have lost all broadband connectivity this morning

  • Bermudgirl Marilyn McCubbin (@Bermudgirl) reported from Netley, England

    @TheyWillHearUsL @virginmedia @Virgin Virgin Media have not even replied to my complaint. They won’t get money from me until i have the courtesy of a reply.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stevenmckeown82 Steven Mckeown (@stevenmckeown82) reported

    @HighbsN5 @virginmedia This happened to me too. Missold volt package. Agreed with the agent on the phone £92 all in. Changed my SIM across to o2, got the new router. Then bam £142 for virgin media plus £28 for o2. The two direct debits came out after I raised a complaint.

  • ChrisPe15419991 Chris Perry (@ChrisPe15419991) reported

    @virginmedia Yes checked that but it says there no issues. I'm still have no internet as of this morning. 3 days it's been down

  • stewiehow stewie howarth (@stewiehow) reported

    @virginmedia No you check its your service what’s rubbish honestly your absolutely shocking you do literally nothing to help just put it back on the customer to do your job

  • jerryafraid jerry afraid (@jerryafraid) reported

    @virginmedia my connection is so bad I can't do my job at home, and I have no end date to when it well be back to normal, can I cancel my contract?

  • OfficialLukeD Luke (@OfficialLukeD) reported

    Yet another service issue/dead hub from virgin media. Earliest appointment is in 2 days. Sigh

  • jenstarzie JenStarzie (@jenstarzie) reported

    @virginmedia our wifi is down and apparently you can't fix it until 18th oct - thats a whole week!!! We work from home, this is unacceptable and we've been offered no alternate options or compensation. Please fix this, we can't go a whole week without wifi. #Help #Wifi

  • stewiehow stewie howarth (@stewiehow) reported

    @virginmedia Stop saying sorry & fix the problems

  • sjwhite00 Simon White (@sjwhite00) reported

    @virginmedia Spoke to them twice. Then they closed for the night before resolving my problems.

  • J_reilly31 Jonno (@J_reilly31) reported

    @virginmedia I'm at work now I'm afraid since don't know. I noticed on twitter last night that there were many others with the same issue so I know it wasn't just my service

  • SheenaSing_ Sheena (@SheenaSing_) reported

    @virginmedia You team on the number above also has no answers for me. There doesn’t seem to be anyone accountable at Virgin. I have never had service this poor and my wifi hasn’t even been installed yet. Thanks for nothing John.