Virgin Media Outage Report in Fair Oak, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fair Oak, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fair Oak and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Fair Oak, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Waterlooville, Fareham, Winchester and Romsey.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Wi-fi | |
| Southampton |
Internet | |
| Waterlooville |
Wi-fi | |
| Portsmouth |
Wi-fi | |
| Portsmouth |
Internet | |
| Portsmouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Fair Oak, England
Latest outage, problems and issue reports in Fair Oak and nearby locations:
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Unfortunately no end in sight. I had to make another call to Virgin today. It took 40 minutes before I was talking to someone. It seems Virgin are not capable to get this over the line without me pushing them onto the next step and following up to make sure things are done. Poor
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia The call back was organised by your virgin customer services because nobody seems to know what’s going on with my install. I think the hope was that the area manager might know. I’m not even exaggerating.
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Daniel John 🏴🇪🇺
(@DIZZYDJC) reported
from
West End, England
My internet is painfully slow tonight. Checked my router and it's not that, it's the internet itself. What is going on @virginmedia ? Your status says no faults but I can assure you there is. I am paying for 1GB bb and so far only reaching speeds of about 2.25 mb- explain??
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Further to this, my install date has now been pushed back to 13/12. A quarter of a year later than quoted. This is unacceptable and the joke is, it won’t even happen then! It’ll get pushed back again. My partner is pregnant and Virgin are seriously letting us down. Shameful
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia This has already been dealt with yea, we’re continuing just because it feels as if we’ve waited too long to cancel now. Plus, Virgin are crediting me £5.35 for every day of delay that they’ve caused (55 days and counting).
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia the worst customer service I’ve ever encountered. 6 cancelled installs, no broadband, no Tv, no heating. Unable to work thanks to virgin media. No resolution in sight, just empty promises and apologies.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia I rang pre installs 3 times last week, spending an average of 1hr on the phone, getting no where nobody in preinstalls can tel me what’s going on, they just promise to get someone to call me. That call never happens
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Daniel John 🏴🇪🇺
(@DIZZYDJC) reported
from
West End, England
@virginmedia It's both. I have been doing some digging and it's the upload speeds. They are not getting anywhere over 2MB /sec which is not good enough. It has been very slow over the last couple of days
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Come on! This is as lazy as your customer service. Of course I have service.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Well you said that on webchat you can’t do anything but raise a complaint for me. I called the pre-installs team again who have once again left a note for the area install manager to call. This note has been left several times, and of course - he doesn’t call. This is stuck.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia This is the second time the complaint has been raised as the first one was ignored. It’s literally a joke and very ironic that I need to complain about the complaints department.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Yes. A third party has just arrived to pull cables and they can’t do their work because Virgin haven’t actioned the construction. 9 weeks down the line and it hasn’t even been actioned from your end. So poor.
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BASH
(@BA5H3R27) reported
from
Gosport, England
Jesus your internet is **** @virginmedia on off on off on off reset it …. Takes 5 mins to boot on…. On off on off. We certainly won’t be renewing with you.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Still no call. Still no service. Still no customer support whatsoever from virgin media.
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Look back through my previous tweets. After 3 months of cancellations from Virgin, lies and let downs - I’ve had to cancel the agreement completely
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia Your pre-installs team cannot assist either. It seems nobody can actually help.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
You know @btsport, it would be nice to watch the match in UHD, if only the UHD channel wasn't so jittery. 🤦 Whoever's problem it is, whether it's @btsport or @virginmedia, sort it out!!! #RANLIV #ChampionsLeague
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Romsey, England
@virginmedia I guarantee you they cannot help. I call every day, usually spending over an hour on the phone. The pre-installs team only promise me a call back from someone who can help, within 24-48hrs. The call back never comes, despite further requests for this to happen. Explain that?
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Rob Mcgimpsey
(@Rob_Mcgimpsey) reported
from
Ampfield, England
@virginmedia Every one of your engineers that I’ve spoken to have also warned me that your customer service is diabolical. The only truth I’ve been told by a Virgin rep
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James Ford 💙
(@Jf0rdFord) reported
from
Gosport, England
@SkyHelpTeam I will be making a complaint now - requesting a refund as it’s beyond a joke now. @virginmedia got any good deals for new customers?!? #timetoswitch #beenloyalfor10years
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alloqui Strix
(@AlloquiStrix) reported
"John" from @BritishTelecom tells me I am not getting the proper speed. Phoned from 01489250057. I wish these scammers would just **** the hell off and that @virginmedia could do ANYTHING to block these things. Thanks @ietf for allowing this! (and I don't have BT!)
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Michelle D'israeli
(@MDisraeli) reported
@p01arst0rm @virginmedia The ofcom arbitration service after they completely ignore your online ticket, and then the support call centre assumes you have an issue with your virgin media email
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Ben W
(@ben_dubs) reported
@virginmedia ...I've had two bills since then and no sign of refund. Trying to reopen the case by chat just ends in a continuous loop with the bot. In the meantime, internet continues to disconnect several times per day. It's really poor (the product itself and the after sales service)
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Kevin Barry O'Neill
(@KB_ONeill) reported
@virginmedia hi, no help from your call centre so hoping you can help here. Building at bottom of garden and would like internet access in it, would like to speak to someone r.e installing a cable
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polar without any biney
(@p01arst0rm) reported
hey @virginmedia im trying to look into a possible routING issue (not a routER issue) but have struggled to find a tech that can look into it where are you supposed to file isses with routes?
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Ben W
(@ben_dubs) reported
@virginmedia Hi - still no resolution on my issue, and no response to my complaint from 16th January ("please allow up to 28 days" - I make it 50 now). I went through text previously and after an hour of chatting, agent said it was fixed and refund to be applied to next bill...
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Jeff Bennett 📷
(@j3ffyb) reported
@virginmedia Thank you. was ok this morning, the whole area is having problems (area 31) has been intermittent for weeks, also has been reported..
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kyamil yumerov
(@KyamilYumerov) reported
@virginmedia I spoke a agent yesterday.He said that you have problem with Lebara (Previous carrier) You need call youself them. He said that this your problem.We can’t call them.He was very rude person then I wanted spoke with his manager he said that no.
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Ale Mando
(@Napapijri8) reported
@virginmedia Hi Virgin, I am changing the bank. How is it possible to change the Virgin payment method? I followed the instruction on your website but it is not possible. Can you please help?
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Toby
(@MurphyandToby) reported
@virginmedia It was down for 13 hours it's back now but twice in less than 3 weeks is very poor service particularly when so many are working from home and are dependant on Wi-Fi that can't be depended on but thank you for responding