Virgin Media Outage Report in Fair Oak, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Fair Oak, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Fair Oak and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Fair Oak, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Gosport, Waterlooville, Eastleigh, Winchester and Fareham.
| City | Problem Type | Report Time |
|---|---|---|
 Gosport |
Internet | |
| Portsmouth |
Internet | |
| Southampton |
Total Blackout | |
| Gosport |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Fair Oak, England
Latest outage, problems and issue reports in Fair Oak and nearby locations:
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BurtyAdam
(@BurtyAdam) reported
from
Gosport, England
@virginmedia what is going on with your internet. Been with you since July + never known a service with so much down time. Went down yesterday, went down again today with a known issue and an engineer out to fix. Back an hour before it drops again and now there's no known issues
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia why it it that you can call me twice a day with some new deal? Why is it that no one in customer services believes me when I say my router is awful? I explain this to your telesales and they hang up. This is exactly why I’m leaving. Very poor customer service.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia more of your appalling customer service!!!! Spend over 90 minutes on your chat help “service” trying to resolve an issue and your agent takes a break. When he returns and I don’t reply as I’m getting lunch I get cut off. And guess what?
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soverncomfort 🔴⚪
(@soverncomfort) reported
from
Portsmouth, England
@virginmedia please can you advise if there is an outage in PO5 area. I've had no Internet from about midnight tonight and also on Sunday night #noservice
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I have just spoken to collections team who told me they cannot deal with my issue. They passed me to cancellation team who said they cannot deal with it only collections can. The issue is that I cancelled in July but you have no record of my call or letter.
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Brooke Smedley
(@Brooke_Smedley) reported
from
Portsmouth, England
. @virginmedia genuinely have the worst customer service to ever deal with. The agents just tell you whatever you want to hear but don’t realise they’re contradicting themselves with everything that gets said
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia They literally don’t care. They are my Dads provider too so I’m going to have the same issues when his house is sold. I’ve never, ever dealt with such sheer incompetence in my life!
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Simon Newby
(@simonnewby) reported
from
Southampton, England
@virginmedia I do have a reference bit this is exactly the standard (or total lack) of service I have received for the last 4 weeks, hence the open complaint. Not one person from Virgin has contacted me in any way in that time, despite at least weekly promises like this one.
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Ashley Mason
(@masonicus) reported
from
Portsmouth, England
@SkySports I’m a virgin media customer (with sky sports) and I cannot sign in with my virgin id on the sky sports app? Any suggestions?
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Shannen AE
(@sae_dew) reported
from
Hill Head, England
@virginmedia my internet has been down for over an hour and I’ve reset and rebooted it many times!!! It says service is fine in this area… but it’s not.
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soverncomfort 🔴⚪
(@soverncomfort) reported
from
Portsmouth, England
@VirginMediaCorp I'm getting fed up with this. Yet again at 11:30pm my Internet has stopped working. Virgin is closed so what am I supposed to do? I am paying for a service thst doesn't work and you don't have anyone to answer the phones #useless #virginmedia
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I cancelled in July (which apparently you have no record of) so I contacted you in Sept when you threatened to cut my service off, that I wasn’t using anymore, and told you I’d cancelled. I’m not paying this!! Absolutely ridiculous!!
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.
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Sarah-Jane Finch
(@formula1girl) reported
from
Southampton, England
@virginmedia I “chatted” last week. Your only solution was me paying for a service I cancelled. I “chatted” yesterday to both departments that could apparently help. Neither could unless I paid for a service I cancelled. More chat? Which department this time??
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia Plus I’m paying for poor service- why on earth would I take up any marketing incentives?
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Sarah-Jane Finch
(@formula1girl) reported
from
Eastleigh, England
@virginmedia Im only unwilling to use the chat as after today’s conversation by phone with the 2 departments I got told could sort out my issue & they couldn’t I am emotionally broken.
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Jeff Otton
(@Jeff_Otton) reported
from
Portsmouth, England
@virginmedia Yeah I did - and I used the ridiculous online assistant. However the problem is my wifi signal is really bad. But because they can’t see a problem their end they won’t help. Plus the queue to try get help is really bad. Your call is in a que because we’d rather employ telesales
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Player
(@BenPlayerr) reported
@virginmedia Day 9 of no wifi. Awful customer service and no help. Feels like a lost cause. Having to go to neighbours house to work. You’d expect so much better.
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🌱Moo&Roo🌱
(@Moon_cats27) reported
@virginmedia @virginmedia Thanks for NOT coming back to me, I can now see there is another problem in my area. Someone could have at least contacted me especially as a private chat had been arranged. I feel a complaint coming on.....
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Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
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Elizabeth H
(@ElizabethPsychs) reported
@virginmedia Terrible customer service virgin! Trying to cancel - hung up on 3 times and then told you can't cancel it anyway. Shocking.
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Anna Hill 🐧
(@Blod_wen) reported
@virginmedia hi there. My broadband and TV have been down since yesterday evening. They came back on for an hour, but have now gone down again. However I've had an SMS to say the issue is fixed. Please can you update that it is NOT fixed! Thank you. ID: F009171147
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cherrydub 🧲
(@cherrydub) reported
@virginmedia @helliepeebles1 issues in battersea today also
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Charlotte Dixon ☮☠
(@CharrrDixon) reported
@virginmedia internet down again. This is the 6th time in two weeks. I work from home. If this isn’t sorted soon I will be going elsewhere. Spoke to customer services yesterday who didn’t help at all.
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Jay
(@ValiantVilla) reported
@virginmedia Absolutely nothing! He’s changed the router but this still hasn’t solved the issues that we’ve been having. Who do I contact for a refund for the last 3 months of faulty service?
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max 🍉
(@lunarorbital) reported
@liamfword @virginmedia they really called me broke poor and ugly like …..
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Charles
(@Charles11522381) reported
@virginmedia I got banned from your forums for repeatedly posting poor speed results. Making other customers aware of your lies of fixing a problem gets you nabbed from a virgin forum. Please leave me alone now I have been insulted and ridiculed enough by your customer services.