Virgin Media Outage Report in Locks Heath, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Locks Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Locks Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Locks Heath, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Waterlooville, Fareham, Romsey, Newport, Havant and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
TV | |
| Southampton |
Internet | |
| Portsmouth |
Wi-fi | |
| Southampton |
Internet | |
| Portsmouth |
Internet | |
| Portsmouth |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Locks Heath, England
Latest outage, problems and issue reports in Locks Heath and nearby locations:
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SM
(@southnorthener) reported
from
Southampton, England
@virginmedia No service is SO17 postcode, either TV or internet. Is there an issue?
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Mike Cook
(@utarg) reported
from
Portsmouth, England
@virginmedia again problems with red button on sky sports football - no interactive events on this channel
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David Mather
(@davidmatheredu) reported
from
Whiteley, England
@virginmedia why do I have to wait for 23 hours to book an engineer when my broadband service is poor now?
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Andy Rowlands 💙
(@CoachZen) reported
from
Fareham, England
@virginmedia please explain why you send "we've fixed the phone problem in your area" text messages when you have not fixed it.
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Andy Mooney
(@andy_moo) reported
from
Locks Heath, England
@virginmedia It was supposed to be yesterday. Phoned customer services yesterday evening but didn't help, phoned again this morning and now finally activated
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Sim Dendy
(@SimDendy) reported
from
Romsey, England
Apologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?
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Mike Walker
(@MikeWalker2012) reported
from
Fareham, England
@virginmedia Honestly, I tried contacting customer support & they didn't care, so I don't think there's anything further you can do, the functionality of 360 is hopeless, doesn't come anywhere near as good as the old TiVo box. I just need to dump the overpriced VM service as soon as possible.
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Danny mycock Portsmouth/fife
(@Dannymycockgma1) reported
from
Portsmouth, England
@lennystanley @big_doi @virginmedia I got the moody stick.last year. never looked back lenno x
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
At this rate, Virgin Media is gonna have to change their name because that's bound to offend some woke idiot somewhere 🙄 #BBCQT
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Cllr Sarah M Vaughan
(@sarahmvaughan) reported
from
Southampton, England
2/2 @virginmedia @VirginMediaCorp @VMSolutions_ We have waited patiently for 48 hours for Virgin to fix. If you do not resolve today, we will get an electrician to repair and send Virgin the invoice. There is no customer service or H&S for your customers.
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Steve
(@SteveWasteney) reported
from
Netley, England
@virginmedia Customer service is still the poorest of all the media companies I see. Can't use live chat without it dropping out, can't phone because the menu system doesn't cover what you want to talk about. Do you even have an e mail address to contact. I have had enough!!!
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
@NewWorldLoading @ODEONCinemas I pulled off the ultimate scam by using the O2 priority app which I now have access to as a customer of @virginmedia following their recent merger 😈 Free ticket at odeon every Monday
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Vinnie Davis
(@vinnie_davis) reported
from
Portsmouth, England
@virginmedia so not only do you cut off vunerabule 90year old lady cut off from all her friends and family. potentially putting her in harm's way, not having any emergency access. You then take away her phone number, cancel her account without contacting her.
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Vinnie Davis
(@vinnie_davis) reported
from
Portsmouth, England
@virginmedia Nope! just spent two hours on the phone to what you laughing call "Customer Care" people. They can only be called at best useless. It's more than obvious that your company has nothing but contempt for its customer so will not be using your services.
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Mark Cook
(@Macsaint99) reported
from
Southampton, England
@virginmedia @TimTastic38 Ok, so if we paid part of the bill as we had a loss of service for part of the day that would be fine too?????
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jason bundy
(@captjabba) reported
from
Havant, England
Broadband down since 3pm 😭😭😭😭3 daughters losing their shite @virginmedia
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Komal Helyer
(@komal_helyer) reported
from
Waterlooville, England
Why @virginmedia did it take 6 hours to downgrade our package to just broadband on your chat functionality. We got there eventually.. but not after multiple upsell tries and much frustration. It's like the poor person on the end of the chat only makes money when he upsells...
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Nicola Foster
(@mayonnaise65) reported
from
Portsmouth, England
@virginmedia Mum has not got a mobile phone. You sent text message to her daughter. Your customer service advisor obviously lied to mum and some of your advisors need to learn to speak clearly and slowly and not talk over the customer.
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Clive Hewitt 🏴🏴
(@taxiclive) reported
from
Gosport, England
@virginmedia waiting for you customer relations team to answer me cause I'm thinking of leaving, text conversation. Waiting for someone to contact me since yesterday.
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Vinnie Davis
(@vinnie_davis) reported
from
Portsmouth, England
@virginmedia me again. To be clear after you canceled my 90 year old mother's contract and cut her off without warning leaving her, isolated from emergency support and assistance, are you going to repay the credit of her account or adding theft to company policy. @Ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Miller
(@1972amanda96) reported
@virginmedia No worries. I'm no longer a customer. I went with a company who don't require me to play the switching game to stay competitively priced.
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Tiggeh 🏴
(@djtiggeh) reported
@virginmedia Again it flicked off and on..and yet again as I tried to type this reply. Partner called the help line...after going through everything on there it said there is a known problem in the area and an engineer is apparently looking into it, but when I check the status page , no issue
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Mark Etheridge
(@ethers1967) reported
@virginmedia I lost access to email on Monday. I called your support line on Monday and Tues and got nowhere. On Wednesday I was told someone would call back in 48 to 72 hours. Nothing. Now I'm told someone will call me in 5 working days! Surely you can do better than this 😫
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DJ Cooper
(@DJCooperAuthor) reported
@virginmedia is this phone number one of yours? 01489 485629. Claimed to be from VM and wanted us to change settings on the router. Called my husband an idiot when he wouldn’t do it. Guessing that’s not you. If it is, feel free to sack the guy.
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Sophie Blake
(@sophieRblake) reported
@virginmedia Can you tell me how long Virgin will be down in Brighton please?
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Sean
(@RadioSeanUK) reported
@virginmedia ok yodel has said they have been they haven't 3 times I am giving two choices get the router delivered by a company who can do a job or cancel our account
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SimonT
(@_simon_taft) reported
@virginmedia I need help! Moved out my home on 21st May. Received a txt from VM engineer on 24th June saying would pick up router on 9th July from new address. I confirmed. Last week received txt saying I will be charged on 21st June if equipment isn’t returned by then
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ur gf’s main *****
(@symboox) reported
@virginmedia yeah i was on hold for ages then they never got back to me
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AdriianFTW
(@AdriianFtw) reported
@virginmedia Please stop opening lying. I’m sure @richardbranson will be very proud to hear the type of CS operators you guys hire and how THEY treat your customers. But I assure you and anyone considering internet from VM to stay as far away as possible. I’m calling @Hyperoptic today.
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Hamza Rawat
(@hamzarawat) reported
@virginmedia I have a crap load of your old tech. How do I get rid of it?