Virgin Media outages and service status in Locks Heath, England

Problems in the last 24 hours in Locks Heath, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Locks Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Locks Heath, England

The most recent Virgin Media outage reports came from the following cities: Southampton, Portsmouth, Waterlooville, Gosport District, Fareham, Gosport, Yarmouth, and Cowes.

City	Problem Type	Report Time
Southampton	Internet	2 hours ago
Southampton	Wi-fi	4 days ago
Portsmouth	Internet	4 days ago
Portsmouth	Internet	5 days ago
Portsmouth	Internet	5 days ago
Portsmouth	Total Blackout	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Locks Heath, England

Latest outage, problems and issue reports in Locks Heath and nearby locations:

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 2 minutes ago from Ampfield, England

  @virginmedia Unfortunately no end in sight. I had to make another call to Virgin today. It took 40 minutes before I was talking to someone. It seems Virgin are not capable to get this over the line without me pushing them onto the next step and following up to make sure things are done. Poor

• 
  Sarah-Jane Finch (@formula1girl) reported 2 minutes ago from Eastleigh, England

  @sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice

• 
  Ben Goodwin (@bengood82788338) reported 3 minutes ago from Southampton, England

  @virginmedia I have not been able to connect to the Internet for well over 48 hours now, can't work, watch TV or even listen to the radio as no 4g or 5g signal at home. Not happy

• 
  mark wilson (@obcans) reported 3 minutes ago from Southampton, England

  @virginmedia I fail to see wot difference that make my Wi-Fi is rubbish my Internet drops in and out all the time I have hours on the phone with people and it's still the same I want something done about it 😫

• 
  Andrew Byng (@AndrewByng) reported 10 minutes ago from Waterlooville, England

  @virginmedia still having problems with virgin broadband and need it fast for my business two days slow and intermittent P06 1DH not fit purpose will cancel by the end if carries on been superb but someone has done something 😡

• 
  Andy Rowlands 💙 (@CoachZen) reported 12 minutes ago from Fareham, England

  @virginmedia please explain why you send "we've fixed the phone problem in your area" text messages when you have not fixed it.

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 16 minutes ago from Romsey, England

  @virginmedia So you’re not going to do anything about it, despite knowing it’s destined to let me down. Exactly the same attitude as the rest of virgin. The problem is, it’s taken almost 4 months. This is the issue; deep rooted - Virgin reps don’t care

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 18 minutes ago from Southampton, England

  You know @btsport, it would be nice to watch the match in UHD, if only the UHD channel wasn't so jittery. 🤦 Whoever's problem it is, whether it's @btsport or @virginmedia, sort it out!!! #RANLIV #ChampionsLeague

• 
  Steve (@SteveWasteney) reported 18 minutes ago from Netley, England

  @virginmedia Customer service is still the poorest of all the media companies I see. Can't use live chat without it dropping out, can't phone because the menu system doesn't cover what you want to talk about. Do you even have an e mail address to contact. I have had enough!!!

• 
  James Ford 💙 (@Jf0rdFord) reported 25 minutes ago from Gosport, England

  @SkyHelpTeam I will be making a complaint now - requesting a refund as it’s beyond a joke now. @virginmedia got any good deals for new customers?!? #timetoswitch #beenloyalfor10years

• 
  Andrew Byng (@AndrewByng) reported 29 minutes ago from Waterlooville, England

  @virginmedia why is my internet not working PO6 postcode

• 
  Finola Sloyan - Brand building PR for B2B (@FinolaSloyanPR) reported 30 minutes ago from Portsmouth, England

  @virginmedia Another text from @virginmedia ‘great news, your service has been restored’. IT HAS NOT BEEN RESTORED, no change.

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 31 minutes ago from Southampton, England

  Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month

• 
  Vinnie Davis (@vinnie_davis) reported 32 minutes ago from Portsmouth, England

  @virginmedia me again. To be clear after you canceled my 90 year old mother's contract and cut her off without warning leaving her, isolated from emergency support and assistance, are you going to repay the credit of her account or adding theft to company policy. @Ofcom

• 
  Nicola Foster (@mayonnaise65) reported 36 minutes ago from Portsmouth, England

  @virginmedia 3.45 pm for 1st issue and 8.30pm for second issue

• 
  Snooky100 (@00snook) reported 43 minutes ago from Portsmouth, England

  @virginmedia Yes. I've tried to call twice. That was the issue. I got hung up on twice.

• 
  BASH (@BA5H3R27) reported 47 minutes ago from Gosport, England

  Jesus your internet is **** @virginmedia on off on off on off reset it …. Takes 5 mins to boot on…. On off on off. We certainly won’t be renewing with you.

• 
  Finola Sloyan - Brand building PR for B2B (@FinolaSloyanPR) reported 52 minutes ago from Portsmouth, England

  @virginmedia Oh for God’s sake, @virginmedia , I’ve already done this 3 times, the latest time last night with your technical support, the same person that arranged for a technician to come this morning, then cancelled because you erroneously believe the breakdown is resolved.

• 
  Ryan Stanikk 📸 (@reyewon) reported 58 minutes ago from Southampton, England

  Was incredibly annoyed at service from @virginmedia today. After sending back the old equipment 6 weeks ago, we received an email saying we were going to be charged for not sending it back. I called up 10 days ago and was told the charge would be removed and not to worry...

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 59 minutes ago from Ampfield, England

  @virginmedia the worst customer service I’ve ever encountered. 6 cancelled installs, no broadband, no Tv, no heating. Unable to work thanks to virgin media. No resolution in sight, just empty promises and apologies.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonny Cave (@JonnyCave) reported 7 minutes ago

  @virginmedia You bill me for a paper bill £1.75 raised the issue feb 25th 2025 to which you promised a credit of £10 this never happened and have then continued to bill me on paper bill at £1.75 for 14 months, all chat logs have been kept, then tried to offer me £15 credit in total

• 
  Chris Simpson (@JustRacingMag) reported 8 minutes ago

  @virginmedia broadband down in TS5?

• 
  Charlotte Riggio (@MsLiberty1776US) reported 8 minutes ago

  @virginmedia you know what would be great? If your phone system worked so your agents could hear customers and not hang up on them saying there’s no response

• 
  Rebecca Ryder 💙 (@rebecca_ryder21) reported 9 minutes ago

  @virginmedia we have been trying to call you for ages but it keeps saying wrong number when they answer the phone and after we put in all the details. Please help.

• 
  Aidan Costello (@aidan_codtello) reported 11 minutes ago

  @entrustTMF @virginmedia Whereabouts are you out of interest? My daughter is working from home today at our house and says Virgin broadband has packed up. I'm in hospital for a few days so out of touch but wondering if problems are localised or nationwide. Thanks!

• 
  Spamhaus (@spamhaus) reported 19 minutes ago

  @orange 151.217.0.0/16 AS62016 AS198198 AS42987 AS22879 AS199524 AS62016: Virgin Media 🇬🇧 AS198198: Telefonica Global Solutions 🇪🇸 AS42987: Virgin Media 🇬🇧 AS22879: Sirus, Inc 🇺🇸 AS199524: Gcore 🇳🇱 Location is Chicago. However, this case is slightly different. 151.217.0.0/16 is a "bogon", which means the network is not assigned to anyone at this time (and so nobody should be using it). After the first announcement, new (presumably fake) carriers were inserted into the BGP path as a decoy. The general modus operandi suggests that this is the same gang in action

• 
  Jason Caine Smith (@jasoncainesmith) reported 19 minutes ago

  @virginmedia pathetic service!! I thought Sky were bad but this is disgusting! You send a new box out to an 83 year old man and expect him to install it and when by miracle his son manages to do this you don’t activate it from your end!! Several calls and you

• 
  Ash Tray Ashman🏴󠁧󠁢󠁥󠁮󠁧󠁿🇮🇪 (@spudbishop666) reported 20 minutes ago

  @virginmedia trying to get help for an installation problem.. VM PHONE doesn't recognise my account. Have severe MH ISSUES . Woeful customer service.. unable to email either please advise

• 
  Lubdub (@LubZafar) reported 22 minutes ago

  @virginmedia I’ve sent back my equipment in two phases. One was sent last year and you want to charge me again. You have a useless non contactable customer service so this needs to be resolved in one message

• 
  DT (@DanTaylor86) reported 24 minutes ago

  @virginmedia I've been a customer for 10 years but the customer service I've received today is extremely worrying. Everyone has been polite and tried to help, but still my package is all wrong. This needs rectifying immediately or your major competitor will be gaining new custom