Virgin Media Outage Report in Cosham, Portsmouth, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cosham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cosham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Cosham, Portsmouth, England
The most recent Virgin Media outage reports came from the following cities: Havant, Waterlooville, Portsmouth, Fareham, Gosport, Donnington, Cosham and South Hayling.
| City | Problem Type | Report Time |
|---|---|---|
 Havant |
Internet | |
| Waterlooville |
Internet | |
| Portsmouth |
Total Blackout | |
| Portsmouth |
||
| Fareham |
Wi-fi | |
| Portsmouth |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cosham, England
Latest outage, problems and issue reports in Cosham and nearby locations:
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Raine Lambert
(@raine2016) reported
from
Portsmouth, England
@virginmedia I have done everything your online help suggests, I have done the automated help guide and by text and yet my wifi still doesn’t work properly and you have hung up twice on me after 44minutes each time. Losing faith. #sortitout #ineedanengineer #ineedanewbox
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia so, I have run the tests and it is saying I need to book an engineer but the rest of Hamble seems to be down too so it doesn’t seem it is just my issue. Can you please tell us honestly if there is an issue?
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🄰🄳🄰🄼 🄷🄰🅁🅁🄸🅂
(@pompeyadam1985) reported
from
Portsmouth, England
@virginmedia Hi I’ve now got this sorted thank you. A a manager called be back after listening to the telephone call and apologised and agreed the way it was handled was disgraceful. However I know this was just one person letting the company down. Case closed with you. TY , have a nice day
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Stacey at In2Events
(@StaceyIn2Events) reported
from
Portsmouth, England
What a shocker, seems @virginmedia are totally inept at any and all forms of customer service, response or acknowledgement, across all media channels. So as a Virgin Media customer essentially be prepared to spend the rest of your life on hold for someone to ignore there too!
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia So maybe you need to review your customer service protocols
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Once again our WiFi is not working.... please tell me why @virginmedia! And please don’t send me to the generic check your status page because it always says it’s fine when it’s clearly not! Beyond fed up now.
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia Can you explain to me how the rest of the village is having issues and I need to book an engineer? Seriously?
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Robin O'Grady
(@robogrady) reported
from
Gosport, England
@virginmedia - can you please reply to my letter dated 3rd June re: my Complaint No. COM10400847. Your appalling treatment of me as a customer continues!!
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia Can you recheck. We are all getting different times for repair In Hamble. Some even said that they were told Thursday! Unacceptable, do we all get refunds for the down time?
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Grace
(@GraceMajorx) reported
from
Locks Heath, England
@virginmedia what a load of crap this company is! Wi-Fi never ever works, it’s down more times than it is on. Get through to customer services after an hour and half for them to say it’s fixed (for the millionth time), then 5 mins later Wi-Fi isn’t working AGAIN! 😡😡😡
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joe simmons
(@joesaintwestend) reported
from
West End, England
@virginmedia is there a problem with broadband in area 21 Hants ? Seem to have lost all broadband connectivity this morning
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Alastair Godwin
(@AlastairGodwin) reported
from
Petersfield, England
@virginmedia If you had bothered to look, the tweet you referred to was NINETEEN hours after the initial incident was reported by which time service had been restored #patronising #CustomerService
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UK NYCFC 🇬🇧 🗽
(@UKNYCFC) reported
from
Portsmouth, England
Argh @virginmedia x @FreeSports_TV why stream issues?!
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Nigel Jones
(@planetf1) reported
from
Eastleigh, England
@sxaTech @antonpiatek @virginmedia @github Had some odd failures affecting other household members work and since poor geographical results sadly. So lost a fair bit of confidence
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BARRY
(@XBAZAER) reported
from
Waterlooville, England
@virginmedia is there anyway I can get ur broadband as I've looked on your website but it says not available in my area but is available outside of the close i live in. I'm asking as sick and tired of sky Internet not working properly
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Jen
(@jenrudder) reported
from
Hamble-le-Rice, England
@virginmedia We have checked and as I said previously it said to book an engineer. However, the rest of the village says it out also so therefore, I presume it is a larger issue. How do we get this fixed?
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Nigel Jones
(@planetf1) reported
from
Eastleigh, England
@antonpiatek @sxaTech @virginmedia @github Ditto. I use vm but switched dns ages back. I was using quad9 but had a few issues (reported) Andy some I didn’t report and went to google (all the data) . May return to q9 when I can verify
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Lia Kenney
(@liakenney) reported
from
Waterlooville, England
Once again @virginmedia internet is down! Does this happen to anyone else constantly? I thought they were supposed to be better than @skytv 🙄
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Chris Puttock
(@Puttzthewriter) reported
from
Portsmouth, England
I would like to tell you about my experience with @virginmedia. With them I have had the worst customer service in my life. Phone calls left on hold for nearly an hour at a time just getting to through to a customer service person only to spend every conversation arguing with...
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Stacey at In2Events
(@StaceyIn2Events) reported
from
Portsmouth, England
@virginmedia another horrendous customer service experience today. Extortionate fees, vastly inadequate communication, hours on the phone listening to hold music, impossible to even log a complaint..for a company that’s premise is to ‘connect’ you’re doing a pretty atrocious job.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie 🤍
(@Jackielindak) reported
from
Doncaster, England
@virginmedia Well I’m trying to cancel but no one is answering so I can’t. Unfortunately i can get better deal elsewhere so will be leaving
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AmyLouise
(@GriffithsAmy) reported
@virginmedia But I'm sure you can explain why I was mis-sold a package which was never going to be honoured?
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David McClelland
(@DavidMcClelland) reported
@Mike__Polak @BBCOne Virgin Media also has to migrate its customers from PSTN to digital voice (ie VoIP); in the event of a power cut the Virgin customer’s router would lose power, so yes, in same boat. Virgin does also have provision for battery backed-up emergency calls via cellular network.
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Michael Parr
(@MikeParrActor) reported
@virginmedia Hi, I'm finding your website to be very difficult. I'm still being billed for an account I closed three months ago. is there anyone here who can help?
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Tom Greenhalgh
(@TomGreenhalgh95) reported
@virginmedia Thanks but this still doesn’t work and we can’t register the loss of service (have tried on multiple devices)
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Dominic Cox
(@dbcox7) reported
@virginmedia I expected sound knowledge from you. I didn't expect to have to scour a forum searching for help from users. I thought you'd be the tech experts. Your 'solution' was no better than "Did you try switching it off and then back on again". It just took more time...
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James Frid
(@jim_revelator) reported
@virginmedia how do you get through to speak to someone? My contract is ending and it’s gone up to a ridiculous amount per month, no one picks up the phone at customer services! I will just cancel the direct debit someone will contact me then.
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Robert Dickenson
(@RDGuitarTuition) reported
@virginmedia is there a contact number for advice and/or complaints please? ATM, as a longtime customer, I am not impressed.
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Daniel Graham
(@DanielG57062781) reported
@virginmedia I have no faith you will - 12 months been paying premium for poor internet - now 3rd day in attempting to cancel my contract via whatsapp but your staff offer me a new package and then disconnect even tho i explicitly ask for the ending of my contract. Not even half of the story.
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Paratez
(@Paratez) reported
@virginmedia Started the WhatsApp channel and guess what, no one responds. Perhaps you should warn customers that it takes hours, days possibly weeks to cancel their contract.. #broadband #dreadfulservice #virgin