Virgin Media

Virgin Media Outage Report in Hill Head, Hampshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hill Head, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hill Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hill Head, Hampshire, England 10/31/2025 05:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Hill Head, Hampshire, England

The most recent Virgin Media outage reports came from the following cities: Newport, Southampton, Portsmouth, Havant, Gosport, Waterlooville and Fareham.

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City Problem Type Report Time
United KingdomNewport Total Blackout
United KingdomSouthampton Wi-fi
United KingdomPortsmouth Internet
United KingdomPortsmouth Internet
United KingdomNewport Total Blackout
United KingdomHavant Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hill Head, England

Latest outage, problems and issue reports in Hill Head and nearby locations:

  • jezmck Jez McKean 🇪🇺 (@jezmck) reported from Eastleigh, England

    @virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number.

  • info_mattech info_mattech (@info_mattech) reported from Portsmouth, England

    @virginmedia It’s been almost 2 hours on the app message service. They still haven’t managed to answer the original question or even establish who I am.

  • mattmaber Matt Maber 🔴📷🎞 (@mattmaber) reported from Portsmouth, England

    @virginmedia Our internet has been up and down most days since this outage last week. Can you advise what’s up or send engineer plz

  • James_F_UK James Franklin (@James_F_UK) reported from Southampton, England

    @virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working

  • mattmaber Matt Maber 🔴📷🎞 (@mattmaber) reported from Portsmouth, England

    @virginmedia The test is no help. I ran it on 4g on my phone but the point of calling out to you is internet is down so why would I run a test! Anyway test couldn’t find anything but it’s fallen over at least once every day. Best just just get an engineer to take a look

  • ChelseaCoakley Chelsea🌹✨ (@ChelseaCoakley) reported from Southampton, England

    @virginmedia hurry up and fix channel 4!! #gogglebox is on in a minute!!!

  • JohnnyBlackUK #JohnnyBlack (@JohnnyBlackUK) reported from Portsmouth, England

    Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer

  • 2c03a90fd00242f lunamoon77 (@2c03a90fd00242f) reported from Southampton, England

    I had two months of internet problems with virgin media now. A absolute joke.

  • lawrie774 Law (@lawrie774) reported from Southampton, England

    @virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!!

  • ChelseaCoakley Chelsea🌹✨ (@ChelseaCoakley) reported from Southampton, England

    @virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄

  • jamieenglishsfc Jamie English (@jamieenglishsfc) reported from Southampton, England

    @mexicanjima @virginmedia We are ‘low priority’ apparently, so won’t be fixed until next week, quality customer service that....

  • HannahCook Hannah Cook (@HannahCook) reported from Waterlooville, England

    @virginmedia I’ve called you multiple times and you didn’t care! I’ve passed my complaint to the ombudsman to see what they think of your lack of care. I was struggling financially which I made clear! I’d hate to see how you treat people more vulnerable!

  • 2c03a90fd00242f lunamoon77 (@2c03a90fd00242f) reported from Southampton, England

    I do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money.

  • sazilla sarah (@sazilla) reported from Havant, England

    hi @virginmedia please can you get your website and app to correctly show whether there is a service issue in my area. spent hours trying to fix broadband as per your website instructions last night only to be told on the phone today there is a known fault and app still says

  • liakenney Lia Kenney (@liakenney) reported from Waterlooville, England

    Not sure why we pay so much for @virginmedia 🧐. It’s broken.... again.... for the 5th time this month😡! I think it’s time to move back to @SkyUK!

  • churcher_wendy Wendy Churcher (@churcher_wendy) reported from Portsmouth, England

    @virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.

  • mattmaber Matt Maber 🔴📷🎞 (@mattmaber) reported from Portsmouth, England

    @virginmedia internet and tv down in Po4. Portsmouth. Any news

  • sazilla sarah (@sazilla) reported from Havant, England

    @virginmedia your online messaging system is a joke, the advisor keeps changing to someone else so i have to keep reconfirming my issue and reconfirming my security details 😭😭😭😭😭 i just want the internet back

  • ONLYONEGIBBO GIBBO (@ONLYONEGIBBO) reported from Lee-on-the-Solent, England

    @virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service

  • mattmaber Matt Maber 🔴📷🎞 (@mattmaber) reported from Portsmouth, England

    @virginmedia Back again. Been like this since last weeks outage.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FERGALMCGRATH Fergal McGrath (@FERGALMCGRATH) reported

    @virginmedia Till now I've wanted to avoid wasting time making a complaint. Now that I need to, I find there's no way to email Virgin. Can someone supply me with a complaints email address? #virgincomplaints #virginmedia #complaints

  • Lynettekke Lynette 🇬🇧🇧🇪🇪🇺🚲 (@Lynettekke) reported

    @virginmedia Hi. I need to cancel my broadband ahead of the min contract duration as I’m moving abroad

  • HardCand Zack (@HardCand) reported

    @virginmedia How about your fix your services ? I filed complaints several times, I filed issues, it goes to deaf ears. Help me or I will have to get legal help because I pay for this package but it's not working and I get no help

  • HardCand Zack (@HardCand) reported

    @virginmedia Also stop thinking Im an idiot, that's an automated line that gives the same useless advice for someone in my position then redirects me to the same useless articles online.... I need a real person to look at it, understand, and help!!!!!

  • StaceyCoombes Coombes (@StaceyCoombes) reported

    @virginmedia And I am now on the phone for the 5th time to one of your shocking customer service advisors who clearly do not care about my complaint or are even listening to my experience because all they demanding is money. DISGUSTING. should have stayed with Sky.

  • elenacresci Lenny Big Kicks (@elenacresci) reported

    what is virgin media broadband’s problem with iPhones 🧐 two phones, two houses, same connectivity problem

  • Jassisidhu Jassi Sidhu (@Jassisidhu) reported

    @virginmedia @vmbusiness have THE worst customer service I've ever dealt with Absolute cowboy set up

  • loonylad Mark Baldan (@loonylad) reported

    @virginmedia Well they say their “name” and then tell me I have an issue with my internet. I tell them no and they seem to get a little frustrated and shut down the call.

  • ElliottVern Elliott Gordon (@ElliottVern) reported from Watford, England

    @virginmedia I am still waiting for my tech support call back after the ticket being raised three days ago. I have no email still. This is really poor.

  • SteRoberts18 SteRoberts (@SteRoberts18) reported

    @virginmedia Had internet issues and looks like chat disconnected