Virgin Media Outage Report in Hill Head, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Hill Head, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hill Head and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- 
            Internet (40%) 
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            TV (35%) 
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            Wi-fi (11%) 
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            Total Blackout (9%) 
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            E-mail (3%) 
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            Phone (1%) 
Live Outage Map Near Hill Head, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Newport, Southampton, Portsmouth, Havant, Gosport, Waterlooville and Fareham.
| City | Problem Type | Report Time | 
|---|---|---|
| Total Blackout | ||
| Wi-fi | ||
| Internet | ||
| Internet | ||
| Total Blackout | ||
| Wi-fi | 
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hill Head, England
Latest outage, problems and issue reports in Hill Head and nearby locations:
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 Jez McKean 🇪🇺 
    (@jezmck) reported 
    
        from
            Eastleigh, England Jez McKean 🇪🇺 
    (@jezmck) reported 
    
        from
            Eastleigh, England@virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number. 
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 info_mattech 
    (@info_mattech) reported 
    
        from
            Portsmouth, England info_mattech 
    (@info_mattech) reported 
    
        from
            Portsmouth, England@virginmedia It’s been almost 2 hours on the app message service. They still haven’t managed to answer the original question or even establish who I am. 
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 Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England@virginmedia Our internet has been up and down most days since this outage last week. Can you advise what’s up or send engineer plz 
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 James Franklin 
    (@James_F_UK) reported 
    
        from
            Southampton, England James Franklin 
    (@James_F_UK) reported 
    
        from
            Southampton, England@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working 
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 Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England@virginmedia The test is no help. I ran it on 4g on my phone but the point of calling out to you is internet is down so why would I run a test! Anyway test couldn’t find anything but it’s fallen over at least once every day. Best just just get an engineer to take a look 
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 Chelsea🌹✨ 
    (@ChelseaCoakley) reported 
    
        from
            Southampton, England Chelsea🌹✨ 
    (@ChelseaCoakley) reported 
    
        from
            Southampton, England@virginmedia hurry up and fix channel 4!! #gogglebox is on in a minute!!! 
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 #JohnnyBlack 
    (@JohnnyBlackUK) reported 
    
        from
            Portsmouth, England #JohnnyBlack 
    (@JohnnyBlackUK) reported 
    
        from
            Portsmouth, EnglandDear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer 
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 lunamoon77 
    (@2c03a90fd00242f) reported 
    
        from
            Southampton, England lunamoon77 
    (@2c03a90fd00242f) reported 
    
        from
            Southampton, EnglandI had two months of internet problems with virgin media now. A absolute joke. 
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 Law 
    (@lawrie774) reported 
    
        from
            Southampton, England Law 
    (@lawrie774) reported 
    
        from
            Southampton, England@virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!! 
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 Chelsea🌹✨ 
    (@ChelseaCoakley) reported 
    
        from
            Southampton, England Chelsea🌹✨ 
    (@ChelseaCoakley) reported 
    
        from
            Southampton, England@virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄 
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 Jamie English 
    (@jamieenglishsfc) reported 
    
        from
            Southampton, England Jamie English 
    (@jamieenglishsfc) reported 
    
        from
            Southampton, England@mexicanjima @virginmedia We are ‘low priority’ apparently, so won’t be fixed until next week, quality customer service that.... 
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 Hannah Cook 
    (@HannahCook) reported 
    
        from
            Waterlooville, England Hannah Cook 
    (@HannahCook) reported 
    
        from
            Waterlooville, England@virginmedia I’ve called you multiple times and you didn’t care! I’ve passed my complaint to the ombudsman to see what they think of your lack of care. I was struggling financially which I made clear! I’d hate to see how you treat people more vulnerable! 
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 lunamoon77 
    (@2c03a90fd00242f) reported 
    
        from
            Southampton, England lunamoon77 
    (@2c03a90fd00242f) reported 
    
        from
            Southampton, EnglandI do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money. 
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 sarah 
    (@sazilla) reported 
    
        from
            Havant, England sarah 
    (@sazilla) reported 
    
        from
            Havant, Englandhi @virginmedia please can you get your website and app to correctly show whether there is a service issue in my area. spent hours trying to fix broadband as per your website instructions last night only to be told on the phone today there is a known fault and app still says 
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 Lia Kenney 
    (@liakenney) reported 
    
        from
            Waterlooville, England Lia Kenney 
    (@liakenney) reported 
    
        from
            Waterlooville, EnglandNot sure why we pay so much for @virginmedia 🧐. It’s broken.... again.... for the 5th time this month😡! I think it’s time to move back to @SkyUK! 
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 Wendy Churcher 
    (@churcher_wendy) reported 
    
        from
            Portsmouth, England Wendy Churcher 
    (@churcher_wendy) reported 
    
        from
            Portsmouth, England@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer. 
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 Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England@virginmedia internet and tv down in Po4. Portsmouth. Any news 
- 
                
 sarah 
    (@sazilla) reported 
    
        from
            Havant, England sarah 
    (@sazilla) reported 
    
        from
            Havant, England@virginmedia your online messaging system is a joke, the advisor keeps changing to someone else so i have to keep reconfirming my issue and reconfirming my security details 😭😭😭😭😭 i just want the internet back 
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 GIBBO 
    (@ONLYONEGIBBO) reported 
    
        from
            Lee-on-the-Solent, England GIBBO 
    (@ONLYONEGIBBO) reported 
    
        from
            Lee-on-the-Solent, England@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service 
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 Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England Matt Maber 🔴📷🎞 
    (@mattmaber) reported 
    
        from
            Portsmouth, England@virginmedia Back again. Been like this since last weeks outage. 
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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 Fergal McGrath 
    (@FERGALMCGRATH) reported Fergal McGrath 
    (@FERGALMCGRATH) reported@virginmedia Till now I've wanted to avoid wasting time making a complaint. Now that I need to, I find there's no way to email Virgin. Can someone supply me with a complaints email address? #virgincomplaints #virginmedia #complaints 
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 Lynette 🇬🇧🇧🇪🇪🇺🚲 
    (@Lynettekke) reported Lynette 🇬🇧🇧🇪🇪🇺🚲 
    (@Lynettekke) reported@virginmedia Hi. I need to cancel my broadband ahead of the min contract duration as I’m moving abroad 
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 Zack 
    (@HardCand) reported Zack 
    (@HardCand) reported@virginmedia How about your fix your services ? I filed complaints several times, I filed issues, it goes to deaf ears. Help me or I will have to get legal help because I pay for this package but it's not working and I get no help 
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 Zack 
    (@HardCand) reported Zack 
    (@HardCand) reported@virginmedia Also stop thinking Im an idiot, that's an automated line that gives the same useless advice for someone in my position then redirects me to the same useless articles online.... I need a real person to look at it, understand, and help!!!!! 
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 Coombes 
    (@StaceyCoombes) reported Coombes 
    (@StaceyCoombes) reported@virginmedia And I am now on the phone for the 5th time to one of your shocking customer service advisors who clearly do not care about my complaint or are even listening to my experience because all they demanding is money. DISGUSTING. should have stayed with Sky. 
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 Lenny Big Kicks 
    (@elenacresci) reported Lenny Big Kicks 
    (@elenacresci) reportedwhat is virgin media broadband’s problem with iPhones 🧐 two phones, two houses, same connectivity problem 
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 Jassi Sidhu 
    (@Jassisidhu) reported Jassi Sidhu 
    (@Jassisidhu) reported@virginmedia @vmbusiness have THE worst customer service I've ever dealt with Absolute cowboy set up 
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 Mark Baldan 
    (@loonylad) reported Mark Baldan 
    (@loonylad) reported@virginmedia Well they say their “name” and then tell me I have an issue with my internet. I tell them no and they seem to get a little frustrated and shut down the call. 
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 Elliott Gordon 
    (@ElliottVern) reported 
    
        from
            Watford, England Elliott Gordon 
    (@ElliottVern) reported 
    
        from
            Watford, England@virginmedia I am still waiting for my tech support call back after the ticket being raised three days ago. I have no email still. This is really poor. 
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 SteRoberts 
    (@SteRoberts18) reported SteRoberts 
    (@SteRoberts18) reported@virginmedia Had internet issues and looks like chat disconnected