Virgin Media Outage Report in West End, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West End, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Fareham, Winchester, Romsey and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
Internet | |
| Portsmouth |
Wi-fi | |
| Portsmouth |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Portsmouth |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West End, England
Latest outage, problems and issue reports in West End and nearby locations:
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Gemma Fitzsimmons
(@GemFitzsimmons) reported
from
Southampton, England
@virginmedia I had confirmation that my mother's cancellation was noted, but never actioned. She was transfered to the cancellation team on the text, but has had no response after that, this was 4pm yesterday. This is a lot of stress for my 78 year old mother
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Kevin Madden
(@kmadden96) reported
from
Southampton, England
@virginmedia just had a handler hang up on me when trying to sort out a complaint about a debt that's not even mine! I get there's a pandemic but WTF. And I really cannot be assed waiting on hold to get through to someone. Can you look into it!
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Paul Burville
(@BurvillePaul) reported
from
Southampton, England
@virginmedia internet is out yet again! As usual you lr online system check says there is nothing wrong but half the country says otherwise! Everything was fine at 1100 this morning now it’s costing me mobile data again SORT IT OUT your service is sooooo poor!
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
umm... I'm with @virginmedia and have no issues with my connection. getting a good 384Mbps on my speed test. thanks anyway 😘
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Matthew King
(@MatthewKing35) reported
from
Southampton, England
@soxer100 @ejh2014 @BBCNews Simple answer cancel @bt_uk change to @virginmedia or if you can’t get virgin @SkyUK virgin wood be my first Choice
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Paul Borer 🏳️🌈🇬🇧
(@pbmcmlxxi) reported
from
Portsmouth, England
@colin_c1986 @virginmedia Wow. I had some broadband issues a few weeks back, seems settled now. Whenever I went on account to report fault, the auto check said found nothing - yet strange 15 mins later was all working, in both occasions!
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Paul M. Farmer
(@SupaScouse53) reported
from
Southampton, England
@virginmedia hi I want to cancel my broadband, I’d ring but you never put in a telephone connection on the old VM box as you said you would, tried phoning a few timed but taking too long & using up my mobile mins, please advise. Paul
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James Knibbs
(@Theknibbler) reported
from
Portsmouth, England
@virginmedia I want to set up my mums account onto ebilling but when i try to log onto website and put in recent billing information it says its not valid, she doesnt have computer etc. So need help to set this up please.
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Marls Godwin
(@Beaumont296) reported
from
Bursledon, England
@Jim_Watford @virginmedia Think that’s where I am now. Call after call after call. Being fed lies. The latest is that I need a signal booster!!! It worked perfectly fine before lockdown.
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Daniel J Watson
(@DJW280273) reported
from
Portsmouth, England
@virginmedia my internet has been cutting out for almost 24hrs. I am trying to work at home so don't have time to call. Can you please let me know when this issue is going to be resolved. All my equipment is functioning.
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Anywhere Deck Chairs
(@AnywhereDeckCha) reported
from
Portsmouth, England
@virginmedia hi, we are trying to cancel our package, we are unable to get through on the phone only a text response and the online link just sends me back to the beginning!
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
its all well looking around for broadband, and I'm a @VodafoneUK customer, however, when @virginmedia are the only broadband provider you can get because @OpenreachHelp didnt bother covering your street, it makes it rather difficult #MartinLewis
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Gemma Fitzsimmons
(@GemFitzsimmons) reported
from
Southampton, England
@GarganEstelle @virginmedia My elderly mother is having the same problem, Virgin billed her again for the second month after cancelling. So now it'll be another day spent on hold and lied to. They are a nightmare and they do not care about the vulnerable. I hope your issue gets resolved!
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Lynne Murray
(@Lynne_Murray007) reported
from
Hill Head, England
@virginmedia Good afternoon. I texted the number you provided on 27 May 2020 but have not received a reply. In the meantime I received a standard email which simply tells me what will happen when the first 12 months is up. I replied to the email but no response to that either. Help!
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Marls Godwin
(@Beaumont296) reported
from
Bursledon, England
@virginmedia your service is appalling. Paying for fibre super fast broadband. Been unable to stream, or use the internet pretty much all weekend. Getting sick of the excuses also.
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james
(@james_mccoll) reported
from
Netley, England
@virginmedia our internet is down has someone cut through the cables again 🤪
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Lucy
(@mummyhulk) reported
from
Southampton, England
@virginmedia I am absolutely disgusted right now! My internet has been so slow since the weekend (dial up in the 90’s was quicker!) I have text the number to number I was told to and I have messaged on the chat and NOTHING!
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J-Bear🌹🦋⚫
(@JessHambley) reported
from
Southampton, England
Ahh!!!!! Got through to someone and then before even saying a bloody word, they transferred me again. Your webchat system is a huge joke!!!!!! @virginmedia sort it out before I cancel you.
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J-Bear🌹🦋⚫
(@JessHambley) reported
from
Southampton, England
@virginmedia I have spent a stupid amount of time waiting for a response on your online chat, I'm classed as high risk and can't go shopping. I have been waiting for my broadband box to arrive. PLEASE HELP!!! Going insane....
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J-Bear🌹🦋⚫
(@JessHambley) reported
from
Southampton, England
@virginmedia I'm convinced not one single one of your staff members wants to help me. I'm high risk. NHS letter and everything... I only want to know when I'm finally getting my broadband 😭😭😭😭😭😭😭😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Wood
(@sadielady1969) reported
@virginmedia having so many problems in the BR6 area over the last few weeks with the internet. Is this going to be sorted out once and for all at some point?
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rebeckle
(@rebeckle) reported
@virginmedia thanks for responding. Agree it is very disappointing! I will try that - it's currently plugged into the back of the TV - but if me and my kids are online we can't all used a wired connection, and we shouldn't really have to be plugging in, so that doesn't really solve the issue.
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lindsay miller
(@lindsaysmiller) reported
@virginmedia No letter. Resolutions in email, all standard stuff. Removing devices adds nothing as often bandwidth so low any device has an issue. Turned 4 into modem with a router and got close to hub 3 reliability/performance. Revert to 3 or decent 3rd party router.
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Matty Ross
(@mattyross_uk) reported
@virginmedia hi our net is down in N6 North London. Says no known issues in area on website. Can you let me know if others are experiencing problems? Thanks
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James Murphy
(@JamesMurphy767) reported
@virginmedia Been through this so many times - text/letter/phone. Received a letter acknowledging my complaint in May 2020. Then nothing - except email from Rachel Barras telling me my tariff (which I think is wrong anyway) is going up 10%! Have had several TW threads already... @Ofcom
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a d e l a r k s | iwonderwhat
(@adelarks) reported
@virginmedia nobody answers. You are breaching your contract. Our service is non existent and we are trying to work and homeschool 3 children. You keep saying to call the number and it isn't manned.
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Jordan 🤙
(@_Fellyyy) reported
@virginmedia Sent a text explaining the problem. Just got sent links that don’t help with my issue and told to ring 150 which again I can’t get through to speak anybody.
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Col Hepworth
(@hep_col) reported
@virginmedia Hi the router is not working properly, it is ok hardwired, but WiFi signals not working properly
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Stephen Lilly
(@bwfcste) reported
@JoeBillGibbo @virginmedia Haha, my contract is up in 6 weeks. Ive tried ringing, all i get is we csnt take your call. How can they not take my call? Staff work from home so surely nothing has changed from a C/S point. If i cannot get hold of them to give my notice, ill cancel my DD. That will wake them up
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Tim Saunders
(@WorldofTim2) reported
@virginmedia I'm not keen on spending another 2+ hours on hold to your team - I've done it several times and they've done nothing about the problem. Why can't they call me for a change? I pay a lot of money for a shockingly poor service that you don't want to fix. #virginmediadown