Virgin Media outages and service status in West End, England

Problems in the last 24 hours in West End, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West End, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West End, England

The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Fareham, Gosport, Cosham, and Hampshire.

City	Problem Type	Report Time
Portsmouth	Internet	5 hours ago
Portsmouth	Internet	3 days ago
Portsmouth	Internet	3 days ago
Southampton	Internet	4 days ago
Portsmouth	Internet	4 days ago
Portsmouth	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West End, England

Latest outage, problems and issue reports in West End and nearby locations:

• 
  Nicola Foster (@mayonnaise65) reported 1 minute ago from Portsmouth, England

  @JulieSchollick @virginmedia Ours was down last thursday in Portsmouth. Couldn't work as work from home. Lots of people are having major problems with Virgin x

• 
  Giganet (@GiganetUK) reported 15 minutes ago from Portsmouth, England

  @MikeBiscoe1 @virginmedia Please give our Customer Service team a call on 0330 333 3006 and they'll be very happy to help.

• 
  Vinnie Davis (@vinnie_davis) reported 17 minutes ago from Portsmouth, England

  @virginmedia Nope! just spent two hours on the phone to what you laughing call "Customer Care" people. They can only be called at best useless. It's more than obvious that your company has nothing but contempt for its customer so will not be using your services.

• 
  Clare Old (@enkeli85) reported 26 minutes ago from Southampton, England

  Disconnect from @virginmedia on 28 Feb. Still get charged a month bill on 1 Mar & been told I'll both need to wait 45 days for my refund & that it will be credited the same day. Great help for budgeting & doesn't help that customer service chat couldn't understand the issue 🙄

• 
  Jane Walsh (@janewalsh47) reported 27 minutes ago from Portsmouth, England

  @virginmedia please help been on hold for 20 minutes only to speak to someone to tell me I need to speak to someone else. I am being over charged for the 2nd month #ripoff

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 30 minutes ago from Ampfield, England

  @virginmedia It seems like nobody @ Virgin is willing to intervene and sort this out. As a result Virgin just keep setting install dates and cancelling. The cycle repeats over and over. Customer service don’t help, despite me calling everyday.

• 
  BASH (@BA5H3R27) reported 32 minutes ago from Gosport, England

  Jesus your internet is **** @virginmedia on off on off on off reset it …. Takes 5 mins to boot on…. On off on off. We certainly won’t be renewing with you.

• 
  Simon Newby (@simonnewby) reported 32 minutes ago from Southampton, England

  @virginmedia I do have a reference bit this is exactly the standard (or total lack) of service I have received for the last 4 weeks, hence the open complaint. Not one person from Virgin has contacted me in any way in that time, despite at least weekly promises like this one.

• 
  Jeff Otton (@Jeff_Otton) reported 32 minutes ago from Portsmouth, England

  @virginmedia why it it that you can call me twice a day with some new deal? Why is it that no one in customer services believes me when I say my router is awful? I explain this to your telesales and they hang up. This is exactly why I’m leaving. Very poor customer service.

• 
  Finola Sloyan - Brand building PR for B2B (@FinolaSloyanPR) reported 33 minutes ago from Portsmouth, England

  @virginmedia Oh for God’s sake, @virginmedia , I’ve already done this 3 times, the latest time last night with your technical support, the same person that arranged for a technician to come this morning, then cancelled because you erroneously believe the breakdown is resolved.

• 
  Cllr Sarah M Vaughan (@sarahmvaughan) reported 34 minutes ago from Southampton, England

  2/2 @virginmedia @VirginMediaCorp @VMSolutions_ We have waited patiently for 48 hours for Virgin to fix. If you do not resolve today, we will get an electrician to repair and send Virgin the invoice. There is no customer service or H&S for your customers.

• 
  Sarah-Jane Finch (@formula1girl) reported 41 minutes ago from Eastleigh, England

  @sfc_rich @virginmedia You’re absolutely right. Cancelled my account in July yet they’re still billing me claiming they’ve no record of my phone call OR letter. Refuse to cancel my account unless I pay £101.50 which now has gone up to £148.50. #neverlisten #zerocustomerservice

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 41 minutes ago from Ampfield, England

  @virginmedia Further to this, my install date has now been pushed back to 13/12. A quarter of a year later than quoted. This is unacceptable and the joke is, it won’t even happen then! It’ll get pushed back again. My partner is pregnant and Virgin are seriously letting us down. Shameful

• 
  Cliff Emmans 💙 (@clifhard) reported 47 minutes ago from Portsmouth, England

  @virginmedia how many more times am I going to lose my broadband connection.Says no problem on service status but when I run test it says there is a problem in your area.Getting fed up 😡

• 
  lee Radcliffe (@leeradcliffe73) reported 47 minutes ago from Southampton, England

  @VMO2News @virginmedia @goodthingsfdn All the money we pay for this awful broadband is a joke. Oh just get the plug in booster for an extra £5 a month this will help!!! 2m from the router and can’t even send this. 3G is better than virgin. Bring on toob 🕺🏻

• 
  soverncomfort 🔴⚪ (@soverncomfort) reported 52 minutes ago from Portsmouth, England

  @virginmedia please can you advise if there is an outage in PO5 area. I've had no Internet from about midnight tonight and also on Sunday night #noservice

• 
  Sarah-Jane Finch (@formula1girl) reported 53 minutes ago from Southampton, England

  @virginmedia I cancelled in July (which apparently you have no record of) so I contacted you in Sept when you threatened to cut my service off, that I wasn’t using anymore, and told you I’d cancelled. I’m not paying this!! Absolutely ridiculous!!

• 
  Rob Mcgimpsey (@Rob_Mcgimpsey) reported 55 minutes ago from Romsey, England

  @virginmedia Yes. A third party has just arrived to pull cables and they can’t do their work because Virgin haven’t actioned the construction. 9 weeks down the line and it hasn’t even been actioned from your end. So poor.

• 
  Sarah-Jane Finch (@formula1girl) reported 56 minutes ago from Eastleigh, England

  @virginmedia So I won’t have 4+ months of grief, demands for an account that is cancelled and debt collectors letters for that account then? That’s a relief as your behaviour with my account has worn me down whilst grieving for my Dad but it’s not stopped you….

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 59 minutes ago from Southampton, England

  Yeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa (@LisaPatten2) reported 12 minutes ago

  Absolute quality service from @virginmedia as always. Broadband not working all morning, it might be fixed by 7pm, whoop whoop. 150 quid a month well spent. Daylight robbery.

• 
  Pete McManus (@PeteMcManus) reported 18 minutes ago

  If you’re a local business looking for new broadband whatever you do don’t use @vmbusiness Absolutely useless company, terrible customer service. My wife was given the wrong info when signing up, costing us money and they’ve so far spent 7 weeks investigating it to no avail!

• 
  Molly Gregory (@clementfx1) reported 19 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Ultra_IPTV10  offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  james mcgarry (@2124Jim) reported 19 minutes ago

  @virginmedia Outages do occur and that's understandable, what is beyond ridiculous is your customer service team. To tell people there's no outage showing when near enough a whole town is down is insulting.

• 
  Nicola Byles (@BylesNicola) reported 20 minutes ago

  @virginmedia we cannot watch the football due to your poor service! This is unacceptable!

• 
  Wingssherpa (@WingsSherpa) reported 22 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK No surprise Virgin Media was fined by OFCOM last week for its poor customer service, Michelle.

• 
  Si Smith (@sjslfcforever) reported 22 minutes ago

  @virginmedia how hard is it to speak to someone who actually understands the problem I’m having??

• 
  Abbey (@Barbiknow) reported 24 minutes ago

  @virginmedia In the kitchen it’s very bad, bad in the bathroom, worse upstairs and it’s very frustrating. I just upgraded to a faster bandwidth but I haven’t seen a single difference except for that I am paying more money.

• 
  CFC._AKHI😴 (@Yolo123Rana) reported 25 minutes ago

  @virginmedia Checked everything still not working

• 
  Emma (@em_doapsi) reported 29 minutes ago

  @virginmedia please fix your phone issues in the burbage area.