Virgin Media outages and service status in West End, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around West End, including 3 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 16, 9:30 PM GMT+1.
- TV (41%)
- Internet (30%)
- Wi-fi (11%)
- E-mail (9%)
- Total Blackout (7%)
- Phone (2%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in West End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West End, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near West End, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Gosport, Southampton, Fareham, Lymington, and Gosport District.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth
|
Internet | 1 hour ago |
|
Portsmouth
|
Phone | 11 hours ago |
|
Portsmouth
|
TV | 24 hours ago |
|
Gosport
|
TV | 1 day ago |
|
Portsmouth
|
Internet | 1 day ago |
|
Southampton
|
TV | 2 days ago |
Nearby cities with recent reports
13 recent signals
6 recent signals
5 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near West End, England
Latest outage, problems and issue reports in West End and nearby locations:
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Sarah-Jane Finch (@formula1girl) reported from Eastleigh, England@virginmedia So another 90 minute chat with no resolution? That’s fine I’m going to raise an official complaint as this is NOT good customer service at all.
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Mike Walker (@MikeWalker2012) reported from Fareham, England@virginmedia Honestly, I tried contacting customer support & they didn't care, so I don't think there's anything further you can do, the functionality of 360 is hopeless, doesn't come anywhere near as good as the old TiVo box. I just need to dump the overpriced VM service as soon as possible.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia So you’re not going to do anything about it, despite knowing it’s destined to let me down. Exactly the same attitude as the rest of virgin. The problem is, it’s taken almost 4 months. This is the issue; deep rooted - Virgin reps don’t care
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Ampfield, England@virginmedia It seems like nobody @ Virgin is willing to intervene and sort this out. As a result Virgin just keep setting install dates and cancelling. The cycle repeats over and over. Customer service don’t help, despite me calling everyday.
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chris (@crumblechris) reported from Winchester, England@virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks
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Sim Dendy (@SimDendy) reported from Romsey, EnglandApologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?
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Nicola Foster (@mayonnaise65) reported from Portsmouth, England@virginmedia Last update says problem sorted by 3.45pm! It us now 5.30pm!
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Steve Forbes (@ForbesyPresents) reported from Southampton, England@tobygilles @virginmedia @bt_uk Never been offered a booster. Had the hub replaced but has made no difference
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia The same live date of the 21st still stands. Virgin have repeatedly guaranteed they’ll get it ready for then. Perhaps you can give them a nudge to let them know they have 3 days to get the outside work done. I’m sensing another let down, and I bet you won’t do anything about it!
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Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England@virginmedia Well... @VodafoneUK also invest around about the same amount of money in their network, and they haven't increased the prices anywhere near as much as you have. And I'm always connected whenever I'm outside the house. No issues with connectivity whatsoever.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Ampfield, England@virginmedia The installation is still not complete! That’s the problem. Virgin was ordered on 2nd oct. First install was planned on 17/10 and then cancelled by Virgin. Virgin have cancelled 8-10 times since. It’s now 08/12! 52 days and counting
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Still no call. Still no service. Still no customer support whatsoever from virgin media.
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia Come on! This is as lazy as your customer service. Of course I have service.
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Sarah-Jane Finch (@formula1girl) reported from Southampton, England@virginmedia Your resolution to this is for me to pay you money for a service I don’t use as I cancelled it. How is that a resolution? You are just not listening to me.
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Jeff Otton (@Jeff_Otton) reported from Portsmouth, England@virginmedia Yeah I did - and I used the ridiculous online assistant. However the problem is my wifi signal is really bad. But because they can’t see a problem their end they won’t help. Plus the queue to try get help is really bad. Your call is in a que because we’d rather employ telesales
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Romsey, England@virginmedia I rang pre installs 3 times last week, spending an average of 1hr on the phone, getting no where nobody in preinstalls can tel me what’s going on, they just promise to get someone to call me. That call never happens
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Rob Mcgimpsey (@Rob_Mcgimpsey) reported from Ampfield, England@virginmedia Well you said that on webchat you can’t do anything but raise a complaint for me. I called the pre-installs team again who have once again left a note for the area install manager to call. This note has been left several times, and of course - he doesn’t call. This is stuck.
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Shannen AE (@sae_dew) reported from Hill Head, England@virginmedia my internet has been down for over an hour and I’ve reset and rebooted it many times!!! It says service is fine in this area… but it’s not.
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Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, EnglandYeah I'm just gonna point out that I couldn't give a **** about the boxing Boxing is a sport that's become corrupt like the Brazilian government, money driven like a Latin American drug lord, so yeah, I'm not paying £25, on top of the £126 I pay to @virginmedia every month
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Danny mycock Portsmouth/fife (@Dannymycockgma1) reported from Portsmouth, England@lennystanley @big_doi @virginmedia I got the moody stick.last year. never looked back lenno x
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul (@Santaxmas) reportedIs virgin media tv still down?
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J Corbi (@JCorbinHus) reported@virginmedia broadband issues continue since afternoon yesterday 14/05.. performed troubleshooting soft and hard nothing helped. Called customer service 8am revealed major issues in my area. I received NO notification kept in the dark. WHAT IS GOJNG ON? NEED ANSWER ASAP!!
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Philip Howard (@PhilipH23624642) reported@Nasher6328 @virginmedia Thanks for the info. Unfortunately I went out as soon as the problem started , thinking that my tv was bust,I bought a new tv costing £239
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Ant Trevers-Footitt (@FootittAnt) reported@virginmedia ITV still down
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Dee H (@Dee_Har1762) reported@virginmedia ITV still not working
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Briefcase Michael (@BriefcaseMike) reported@virginmedia Many hours now with no TV on any channel. Unacceptable when your service is so expensive.
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rebecca ann jarvis (@rebeccaann1989) reported@O2 hi is there a reason why I keep getting asked to link a virgin media account to use my o2 account when all I want to do is use my rewards towards my data bundle next month, neither of the apps will just let me use my phone number to login and use my rewards
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tom (@DBposer) reported@O2 ever since you merged with @virginmedia your service is ******* shite, sort it out
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Dan (@DanSEFC) reported@virginmedia @darreng3007 Hi. I also have this error message. When I log on it says estimated fix time of outage as 17:05 today and it’s still not been fixed
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Cyberbob1uk (@cyberbob1uk) reported@virginmedia are you taking the proverbial? The broadband has been out more often than I have in the short time I've been with you. And now you aim to rectify the problem in 4 days time?