Virgin Media Outage Report in West End, Hampshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West End, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Gosport, Southampton, Fareham, Portsmouth and Winchester.
| City | Problem Type | Report Time |
|---|---|---|
 Gosport |
Wi-fi | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Fareham |
TV | |
| Southampton |
Total Blackout | |
| Southampton |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West End, England
Latest outage, problems and issue reports in West End and nearby locations:
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Jez McKean 🇪🇺
(@jezmck) reported
from
Eastleigh, England
@virginmedia Tried to call, got bored waiting. BTW, the way the IVR intro is worded made me think I'd called a Virgin Mobile service number.
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
@virginmedia been on hold for over 35mins as broadband not working for the second day! Continuous poor broadband connection for years. The only way going to get a decent connection is to go elsewhere! Ridiculous. Very unhappy customer.
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia two months without any moaning about my internet to me and the last week it’s gone to shit again. Been home since 16:10 and ur router has dropped the connection 3 times. Looks like I need to email the corporate team again.
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Chelsea🌹✨
(@ChelseaCoakley) reported
from
Southampton, England
@virginmedia is awful!!!! why do they keep on doing these works with no notice at all! so frustrating when you are in the middle of watching a programme!🙄🙄🙄🙄🙄
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Matt Maber 🔴📷🎞
(@mattmaber) reported
from
Portsmouth, England
@virginmedia Back again. Been like this since last weeks outage.
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia I guys ever going to reply !!!!! Been up 5 mins and it’s already dropped. Wtf am I paying for
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Pete
(@unhippyman) reported
from
Portsmouth, England
Currently at 31 minutes and waiting on hold for @virginmedia - would not be quite as bad if every single track of awful hold music was not something released by a talentless 12 year old backed by overpowering Synth to disguise the lack of musicianship or songwriting capability
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GIBBO
(@ONLYONEGIBBO) reported
from
Lee-on-the-Solent, England
@virginmedia Yes but the compensation was well short of what we were expecting iaw what is on your website - roll on contract expiry and moving elsewhere we pay a fortune for awful customer service
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Kelvin Wainaina
(@weezy2131) reported
from
Wickham, England
@MixBilsborrow @virginmedia My internet has been down since thursday 7am apparently it be fixed by mon 29th thats 4 days with no services this is just out of order definately switching providers on monday
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia 3 times already this morning. WTF
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Kelvin Wainaina
(@weezy2131) reported
from
Gosport, England
@virginmedia My broadband has been down since thursday 7am spoke to customer service told me would be fixed by 6pm friday evening even got a text saying its fixed now customer service is saying it will be fixed on Monday 29th thats 4days without internet 😡😡😡
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I do not recommend Virgin media internet providers. They worst providers and don't care about their customers. Only care about making money.
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Pgdelr🇯🇪❌
(@Pgdelr1) reported
from
Eastleigh, England
@DarrenPlymouth Some idiot knocked on door for virgin media. Didn't like my language.
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#JohnnyBlack
(@JohnnyBlackUK) reported
from
Portsmouth, England
Dear @virginmedia Four days I’ve had s**t with my broadband, how the f**k do you run a test when there is no service, no chat, nothing @virginmedia I want 4 days off my bill!!! 🤬🤬🤬🤬🤬🤬🤬 @richardbranson it’s my lifeline from #cancer
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the devil
(@Waspsoton) reported
from
Portsmouth, England
@virginmedia I have already checked apart from a tivo issue nothing
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lunamoon77
(@2c03a90fd00242f) reported
from
Southampton, England
I had two months of internet problems with virgin media now. A absolute joke.
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Kelvin Wainaina
(@weezy2131) reported
from
Wickham, England
@virginmedia I have i and keep speaking to someone in india who doesnt even know what the hell he is talking about am telling him my internet is down he asking to upgrade to a diffrent package definately switching providers on Monday
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James Franklin
(@James_F_UK) reported
from
Southampton, England
@virginmedia yet again awful service no tv or broadband on hold 25 min, got cut off while the person I was speaking to was going to run a test and online chat not working
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Law
(@lawrie774) reported
from
Southampton, England
@virginmedia over the last month we have had to put up with no phone lines for over a week, due to a **** up #virginmedia made, lost 1000s in business. Now no broadband for 2 days. Can't take care payments and to sign up to smart trade and pay additional fees. Shit firm avoid!!
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Wendy Churcher
(@churcher_wendy) reported
from
Portsmouth, England
Absolutely disgusted with the customer service @virginmedia have shown today and over the past few months. We have had a fault on and off with our broadband for months. Been on hold for 55 mins, to be answered, barely spoken to, and then placed back on hold for another 25 minutes
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LadyLeveret © ™
(@LadyLeveret) reported
@virginmedia Why does that not surprise me, you don't want to help at all 🙄🙄🙄🙄
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PsO kt
(@pso_kt) reported
@Jack0_P @virginmedia I'm in s6 our Internet has gone, wants us to run same checks which I'd already done still off, all neighbours are off too, but virgin saying no issues
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Andrew Holmes
(@AndSteHol) reported
@virginmedia M200 Fibre Broadband TV Maxit (barely used nowadays) Phone Talk Weekends (never, ever been used) I pay £82.55 a month (due to go up to £98.75 in March when my contract expires.. will also go up again on 1st May by £15 - due to an enforced upgrade to 250Mbps 🙄)
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ManUtdMad
(@Mad4Utd) reported
@beverleyturner @virginmedia They are the worse (internet) company I've ever dealt with, I'll never deal with them again
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Adrian Jones
(@AJUK29) reported
@virginmedia Several times! You also didn’t respond to *any* emails and, without exception, every single Virgin media employee I dealt with, from the initial Sales rep; Engineer; Customer Services reps, every single one, told lie after lie! Absolutely shocking.
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FLEUR JJ Webb
(@pinkjj27) reported
@virginmedia Went months without a tv the engineer was rude & dismissive he said it was my tv spent £200 on a new tv. It was not my tv but thanks to one female worker in south African call centre worked out you had disconnect my arial. Thankyou to her shame on the rest of you
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Marie-Clare
(@yetmoreSM) reported
@virginmedia please sort out a way to communicate with you. Can’t access meetings and training today and yesterday , fault is known in, when will this be fixed? Can’t contact you - web chat won’t accept complaints, number cuts off and web complaint form greys out essential box.
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John Burke
(@JohnBur98828711) reported
@virginmedia I asked as advisor couldn't help with my enquiry
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Nick Smith
(@afcbbeachboy) reported
Never understand companies like Virgin Media . They sent me a email saying my bill is going from £53 to £60 a month for my internet which infuriated me . Rang them up and straight away they dropped it down to £39 with the same service . Why not just reward loyalty 🤔
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Jonathan Pipe
(@pipey59) reported
@virginmedia Be good then if we could get 5g !! Which we don't in our area ! Plus your upping the price of broadband as well ! Suppose that's to improve bb ! Just as I get my costs with yourself down you bump it up again as usual no benefits for long term customers !!