Virgin Media Outage Report in West End, Hampshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 04: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near West End, Hampshire, England
The most recent Virgin Media outage reports came from the following cities: Portsmouth, Southampton, Cosham, Eastleigh, Fareham and Gosport.
| City | Problem Type | Report Time |
|---|---|---|
 Portsmouth |
TV | |
| Southampton |
Phone | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Southampton |
Internet | |
| Portsmouth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West End, England
Latest outage, problems and issue reports in West End and nearby locations:
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Sent a “Hit” to it worked for 2 minutes & is now dead again. Still no issue in our area?
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james
(@james_mccoll) reported
from
Netley, England
@virginmedia Let’s be honest it always says there’s no issue, but yes we checked it and it says nothing. It went off this morning at about 11 and in the past 15 mins it’s gone off 3 times
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia The thing that confuses me is like now it is working fine, but I don’t have the gaurentee or reassurance that it will stay up so I put of completing big tsk at work. Then in the evening it totally dies. I am on hold as we speak. Hold music isn’t to bad to be fair.
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Suzanne Bamborough
(@SBamborough) reported
from
Portsmouth, England
No WiFi all day - and still no service! What’s going on @virginmedia ?!? postcode: PO4, Southsea
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia hello is there anyone there at customer services? For the second day been on hold for over an hour with still no resolution to our issue? Now keep getting cut off after getting through the security questions? #badcustomerservice #virginmedia
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Marls 🐝
(@Beaumont296) reported
from
Bursledon, England
@virginmedia Wireless. It’s dreadful. Slow. Intermittent. Frustrating.
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Finola Sloyan
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia what is going on with your service?? Just discovered I’ll have no internet until 6pm, with no warning. This is not acceptable. This, after atrocious TV reception past week & 16 days with no landline Sept/Oct. See you’ve increased my package too #badcustomerservice
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Ms S
(@Shazer1980) reported
from
Southampton, England
@virginmedia your phone lines are never answered your online chat is not responding or resolving my issues which have been on going since October. I can’t work from home!!!
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James Knibbs
(@Theknibbler) reported
from
Portsmouth, England
@virginmedia a letter would be sent with a password to phone up & reset it. That letter does not seem to have arrived, i have account number details etc. She does not have access to email or a smart phone to do any resetting, can you help in anyway? (2/2)
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Peter Mac🏴🇬🇧🇪🇺
(@Peter_Mac_) reported
from
Portsmouth, England
@virginmedia wifi cutting out continuous throughout the day. Just spent 1 hr with your support. As I was using wifi calling I checked he would call me back before he started resetting/ testing. Just been cut off as expected. No call back. Frustrated and disappointed. Pls Help
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Daniel Martin-Corben
(@newworldruler) reported
from
Portsmouth, England
Joy of having high speed Internet to work from home but the service is down with @virginmedia, thankfully I have tethering with my @ThreeUK mobile contact. Else I'd be facing a hour drive to the office. Any news as to why its down Virgin, other that the 6pm estimated fix?
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Raine Lambert
(@raine2016) reported
from
Portsmouth, England
@virginmedia It’s okay but your system is rubbish, even the text service doesn’t work properly
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@MFletchxo @virginmedia I feel yr frustration especially if your trying to sort out a problem for yr mum. We have everything with them but seriously considering cancelling in the new year after this shambles. Hope you get your issue sorted.
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Daniel Martin-Corben
(@newworldruler) reported
from
Portsmouth, England
@SafeT @virginmedia @ThreeUK I think it's service work too, I understand things have to be done, but you'd think they'd at least warm me and I could have made other plans.
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?
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James Saunders
(@jameslsaunders) reported
from
Portsmouth, England
@virginmedia Nothing listed on my area on service status page. tV fault is loss of all advanced features: Pause, Rewind, Record, can’t access apps, cant search.
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Jo
(@JoannecolesJo) reported
from
Marchwood, England
@virginmedia I’ve been trying to get hold of a ‘real’person for a week now with no success to cancel my internet! It’s an absolutely shocking service and the wifi is no better ( when it was working) so is there a real person replying on Twitter at all ?
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JayJaySZN
(@JayJaySZN) reported
from
Portsmouth, England
@virginmedia Okay, I know there are loads of people having the same issue, please it’s lockdown we are all struggling as it sort it . I’ve never had an issues with virgin before
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Raine Lambert
(@raine2016) reported
from
Portsmouth, England
@virginmedia I can’t get through to you guys on the phone so resorting to Twitter. My internet keeps going off, you said you had fixed the problem about a month ago can someone get back to me please before I cancel my DD to you
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james
(@james_mccoll) reported
from
Netley, England
@virginmedia Internet is down in Netley, Southampton AGAIN this is ridiculous
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma_palmee
(@Emma_Palmee) reported
@virginmedia I get that, but it's not like once or twice, it's every other day!!!!! That's getting beyond a joke now, so I'm basically paying for nothing or full amount for half a service.
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Helen Stephanie
(@enchanted1966) reported
@virginmedia They had my details! They ran checks on signal etc. Seemed very legit. They knew I was in a queue and everything waiting to speak to you. They knew my contact details, dob and everything! @MerseyPolice
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Moscha
(@TheRealMoscha) reported
@virginmedia internets down again and no one picks up the phone, wtf is going on?
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Mainee
(@jessemainee) reported
@virginmedia I’m afraid not. I wanted the new price for my package. I was told it’s only available for new customers. Naturally, I suggested closing my account since I’m out of contract, then resigning on for the much cheaper price… as a new customer. I’m back in the waiting queue…
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Aaron
(@RoundhouseAaron) reported
@JohnnyDude1983 @virginmedia Yes for 3 years never missed a single bill. If you read their posts seems theres hundreds of people who have the same issue
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Vee33ee
(@vee33ee) reported
@virginmedia Hey my friend is still having major problems with her broadband. Is there a contact number she can call you on? This conversation (Twitter) isn't working. Thank you
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Helen Stephanie
(@enchanted1966) reported
@virginmedia I have been in a queue for webchat/text message service for 5 days!!!!
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Gentile
(@Gentile_Rivera) reported
@virginmedia I'm trying to call back , been on hold past 15 mins I have 2 complaint references COM104310057 C-0211201009
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David Willans
(@davidwillans) reported
Hi @virginmedia we've had intermittent service for the last 2 days with broadband. Service status says all fine, but it really isn't. Tried everything. We're in E17. Also, your app & website make it pretty hard to get an answer that isn't turn it off and on again, or check status
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markft
(@m15hmt) reported
@virginmedia hi why is 789 customer care uk not working