Virgin Media Outage Report in West End, Hampshire, England

Problems in the last 24 hours in West End, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West End, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near West End, England

The most recent Virgin Media outage reports came from the following cities: Gosport, Portsmouth, Southampton, Fareham, Cowes, Cosham, and Winchester.

City	Problem Type	Report Time
Gosport	Internet	1 day ago
Portsmouth	Internet	3 days ago
Southampton	Internet	3 days ago
Portsmouth	Internet	4 days ago
Gosport	Wi-fi	4 days ago
Fareham	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West End, England

Latest outage, problems and issue reports in West End and nearby locations:

• 
  Clive Hewitt 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@taxiclive) reported 5 minutes ago from Gosport, England

  @virginmedia waiting for you customer relations team to answer me cause I'm thinking of leaving, text conversation. Waiting for someone to contact me since yesterday.

• 
  Cllr Sarah M Vaughan (@sarahmvaughan) reported 8 minutes ago from Southampton, England

  2/2 @virginmedia @VirginMediaCorp @VMSolutions_ We have waited patiently for 48 hours for Virgin to fix. If you do not resolve today, we will get an electrician to repair and send Virgin the invoice. There is no customer service or H&S for your customers.

• 
  Snooky100 (@00snook) reported 9 minutes ago from Portsmouth, England

  @virginmedia Yes. I've tried to call twice. That was the issue. I got hung up on twice.

• 
  Snooky100 (@00snook) reported 16 minutes ago from Portsmouth, England

  Just tried to cancel my @virginmedia broadband. Put through to disconnects team twice who have hung up on me, twice. Good system for stopping cancellations I suppose. Yet more top quality virgin customer service!

• 
  Vinnie Davis (@vinnie_davis) reported 17 minutes ago from Portsmouth, England

  @virginmedia me again. To be clear after you canceled my 90 year old mother's contract and cut her off without warning leaving her, isolated from emergency support and assistance, are you going to repay the credit of her account or adding theft to company policy. @Ofcom

• 
  Joanna Quade (@jejquade) reported 17 minutes ago from Fareham, England

  @virginmedia Not working.

• 
  Jane Walsh (@janewalsh47) reported 17 minutes ago from Portsmouth, England

  @virginmedia please help been on hold for 20 minutes only to speak to someone to tell me I need to speak to someone else. I am being over charged for the 2nd month #ripoff

• 
  Nicola Foster (@mayonnaise65) reported 23 minutes ago from Portsmouth, England

  @virginmedia Mum has not got a mobile phone. You sent text message to her daughter. Your customer service advisor obviously lied to mum and some of your advisors need to learn to speak clearly and slowly and not talk over the customer.

• 
  Vivienne 💙🧡🌻 (@Vdweller) reported 24 minutes ago from Southampton, England

  @GeorgeMonbiot @timolarch @VodafoneUK My husband had the same problem with Virgin Media after the death of his father. He was given the number of the ‘bereavement department’ and he phoned, assuming they would help. Instead the woman demanded his father’s PIN and said only he could cancel!

• 
  SM (@southnorthener) reported 28 minutes ago from Southampton, England

  @virginmedia No service is SO17 postcode, either TV or internet. Is there an issue?

• 
  HeresSaintGemma (@HeresGemma) reported 32 minutes ago from Totton and Eling, England

  @virginmedia need help regarding new landline not working?

• 
  Vinnie Davis (@vinnie_davis) reported 32 minutes ago from Portsmouth, England

  @virginmedia Nope! just spent two hours on the phone to what you laughing call "Customer Care" people. They can only be called at best useless. It's more than obvious that your company has nothing but contempt for its customer so will not be using your services.

• 
  chris (@crumblechris) reported 35 minutes ago from Winchester, England

  @virginmedia Hi - so the fault that is still ongoing, 24 hours+ now, and the fault line said would fixed by 11pm last night. Now the fault line says it’s being worked on - and no update for residents….please advise what is going on and an ETA for the fix? Thanks

• 
  Sim Dendy (@SimDendy) reported 41 minutes ago from Romsey, England

  Apologies if you can’t get hold of me - @virginmedia have ‘blacklisted’ my phone even though I am not a Virgin customer. After many hours/phone calls they are still unable to explain why & have said I need to write a letter (!) to escalate further 🤯 - any better ideas out there?

• 
  Mike Thornton (@Mike4Eastleigh) reported 43 minutes ago from Fair Oak, England

  @virginmedia So absolutely no help from Virgin Media. My broadband is down. I go on line and it says there are no issues in SO50 6BP. I click on fox my broad band and of course it can’t because I have NO broadband!

• 
  Rahim™ 🇬🇧🇲🇦 (@rahim94) reported 45 minutes ago from Southampton, England

  So there's me hoping to watch the #SingaporeGP in full before work then it gets delayed by an hour. **** sake. Thank God for the @virginmedia app. (Dear god I hate working late shifts with a passion) #F1

• 
  Vinnie Davis (@vinnie_davis) reported 45 minutes ago from Portsmouth, England

  @virginmedia so not only do you cut off vunerabule 90year old lady cut off from all her friends and family. potentially putting her in harm's way, not having any emergency access. You then take away her phone number, cancel her account without contacting her.

• 
  G 67 🇬🇧🇺🇦 (@ghm67) reported 50 minutes ago from Portsmouth, England

  @virginmedia seems to be down in PO2 area??

• 
  Leigh Lewis (Taffy) 🏴󠁧󠁢󠁷󠁬󠁳󠁿🎥🍿🍺🏉🎱🍔 (@Tafflar84) reported 57 minutes ago from Netley, England

  @virginmedia second time today Virgin has gone down in netley Southampton I work from home and this is very disruptive what the hell is going on

• 
  Ben Goodwin (@bengood82788338) reported 60 minutes ago from Southampton, England

  @virginmedia I have not been able to connect to the Internet for well over 48 hours now, can't work, watch TV or even listen to the radio as no 4g or 5g signal at home. Not happy

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  steph (@stef_ann_ee) reported 7 minutes ago

  @virginmedia hi, please can you confirm if my contract has been cancelled. I never received a confirmation email and I don’t wanna call again as I’ve just spent £42.34 for 58 mintues of being passed from person to person.

• 
  Steve Price 😈 Creative Director (@PlanBstudio) reported 7 minutes ago

  @virginmedia I don’t need a call. I would like an engineer booked. I’ve done everything with the router. Reset it four times today. It’s NOT WORKING. Please have someone call me tomorrow at 10:00 to book an engineer.

• 
  Collette (@collyettey) reported 8 minutes ago

  @virginmedia so sick of your mobile services! 30th Nov i gave 30 days notice to cancel my mobile account (as the contract ended in Oct 22) I've now received a bill stating i have not paid for 2 months! phone agents are useless & now being threatened with debt collections!!

• 
  Jake Hackleton (@Jake2020202111) reported 8 minutes ago

  @virginmedia Virgin Media we had a new fibre line fitted on the 9th of march still hasn't been fixed. Got off the phone to customer service an hour ago told me there's nothing they can do. Said they can book another tech visit but nothing is getting sorted had 4 months of bad internet.

• 
  Matt Clarke (@MattClarke7349) reported 10 minutes ago

  @virginmedia Hi..my friend has a Blueyonder email account that she has lost access to. She has got through to customer services but they are overseas and do not have a clue what she is talking about. Is there anyone in the UK that can help?

• 
  Abdel Reda (@ahrida) reported 18 minutes ago

  @virginmedia very bad experience with Virgin media. Residential team tells me something completely different to what the business time has told me . Please help 🤔

• 
  J8EY L (@J8EYL) reported 20 minutes ago

  @gigaclear @Oxrandom I’d get used to it, has surely got to be the most unreliable internet service there is! We are down yet again! Time to go back to virgin media I think.

• 
  Sharon Prescott (@Shazanne69) reported 24 minutes ago

  @virginmedia Went on whataapp at 19:20 hrs, passed security and been transferred to a new department and still waiting. Where can I lodge an official complaint? Im totally appalled at your customer service.

• 
  Oh This Bloody Computer (@OhThisBloodyPC) reported 27 minutes ago

  @virginmedia Here are some frequently asked questions missing from your automated service: Why do you outsource customer support to people who are, understandably, struggling to understand callers from a land 5000 miles away in a different time zone?

• 
  Eugene Brennan (@EugenesDIYDen) reported 30 minutes ago

  @VirginMediaIE @EmmaP46714206 @virginmedia The issue is the full screen button doesn't work.