Virgin Media Outage Report in Welwyn Garden City, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Garden City, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Welwyn Garden City, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Bushey, Radlett, Hatfield, St Albans, Luton, Watford, Enfield Town, Hitchin, Chingford, Stevenage, Rickmansworth, Hemel Hempstead, Ware and Harpenden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bushey |
Total Blackout | |
| Radlett |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Welwyn Garden City, England
Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:
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Mitchell Feldman
(@feldmannews) reported
from
Hatfield, England
@virginmedia I sent an enquiry to your sales team via your website in regards to a box upgrade and 2 months later still no reply. With your forthcoming price increase I would expect better service. Pls DM to discuss further thx
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Rob Barnes
(@RobbarnesModel) reported
from
Watford, England
@virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Nigel Pearce
(@nigeljcp) reported
from
Barnet, England
Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia Cancel my phone line that I’ve payed for now for over a year never used to be told I don’t actually have to have it
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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Amey Salvi
(@ameysalvi81) reported
from
Stevenage District, England
@virginmedia This is related Virgin Media service.
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DEBS WILD
(@debswild) reported
from
London Colney, England
@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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Alex Grocott
(@AlexGrocott1) reported
from
Hitchin, England
@virginmedia been on hold in excess of an hour trying to talk to someone to assist with setting up my hub, this is disgraceful and already a poor start for a new customer #nothappy #shouldhavestuckwithsky
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Amey Salvi
(@ameysalvi81) reported
from
Stevenage District, England
@virginmedia pathetic customer service
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@MtyandaSipho We need to talk then mate because Bolts done me n all Shit service @virginmedia
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia That’s fine and that’s what I been trying to do since Saturday but been cut off about three time ms after a long wait on hold and other times just been on hold for ages I’ve heard a lot about the virgin after sales and customer services lately which now I can see y
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Dean Coventry
(@CoventryDean) reported
from
Hoddesdon, England
@virginmedia disgusting service for loyal customers never had such a bad service defiantly think it’s time to change services as there staff and service is terrible 🤬🤬 would never recommend again
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
Disgusting @virginmedia charging £56.49 for the most basic crap tv package and phone line. Think they are having my elderly mum on. I'll be cancelling that tomorrow. I pay over £10 less with sky for a better tv package, phone & broadband!
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Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia television service not available no channels whatsoever error code (W02) #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stri and me
(@antonianderso) reported
@virginmedia My broadband and services have been seriously impacted now for a week. Can't work from home. I've emailed your customer emailed team but no one has gotten back. The updates on the app are useless. Telling me things won't be resolved until May 24. G69 0 post code
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Martin McAndrew
(@MartinMcAndrew) reported
@virginmedia But it has been like this for years. It is a hollow appology. Anyway I am now an ex customer so not my problem anymore
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Gill Golding
(@GillgoldingGill) reported
@virginmedia they said there's work in the area. she had a really bad fall last week so we've bought an emergency alarm but it cant be used. she asked if an engineer could come out to check the line and she was told it would cost her £90. I've been paying for a service we're not getting
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Ash Bentley
(@AshOnTheBass) reported
@virginmedia I’m having issues with wireless speed and I’m unable to connect new devices to my router. Speed on my gaming pc has dropped even with a booster my ping is really high and to get devices on line I need to connect them to my signal booster
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Allan Rose
(@AlRose47) reported
@virginmedia I raised a complaint and got told I would receive a call back within 72 hours, this was more than 72 hours ago but do you think I got any call back?
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Equinox Features
(@newspics) reported
@virginmedia Hi @vmbusiness the service has been down for over 24 hours and cust services have been able to give us very little info and keep extending the estimated reconnection time. We have also had to pay elsewhere for a costly (slow) temp 4G modem and connection due to this.
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Nick68
(@nickholding01) reported
@virginmedia I just don't have time to call at the moment. Surely if you have planned an installation you need to inform the customer of it 🤔
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Rob Heard
(@robhrd67) reported
@virginmedia Yes. I simply want to get my problem noted by Virgin so that they can possibly help or even refund me a little!!!
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Ash Bentley
(@AshOnTheBass) reported
Hey @virginmedia how does one go about speaking to an actual adviser? Been having WiFi issues for weeks and every time I call it does the checks says there’s no issues and cuts me off...?
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Shan
(@theworldin2020) reported
@virginmedia Hello, thank you for a swift response from yourselves. May I ask, since all seems to have been resolved, why the internet is not working? Are you able to look into it. Thanks.