Virgin Media

Virgin Media Outage Report in Welwyn Garden City, Hertfordshire, England

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The latest reports from users having issues in Welwyn Garden City come from postal codes AL8.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Welwyn Garden City, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Welwyn Garden City, Hertfordshire, England 03/28/2024 13:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Welwyn Garden City, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: London, Radlett, Watford, Enfield Town, Waltham Cross, Bushey, Luton, Hemel Hempstead, St Albans, Stevenage, Barnet, Hoddesdon, Hitchin, Welwyn Garden City and Potters Bar.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Welwyn Garden City, England

Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:

  • Jenny_Edwards Jenny_Edwards CBE (@Jenny_Edwards) reported from Enfield Lock, England

    @virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia I WILL be going to trading standards. Enough Is enough and your team lie and never Wana resolve or help us resolve the issues Inc fact they break their own agreements with the customers!!! @TradeStandards

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia Yes! Both, bored of terrible embarrassing team calls. My bills have doubled and internet is pretty much nonexistent!

  • loobylou470 Lisa 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🐶⚽️🍺 (@loobylou470) reported from Stevenage District, England

    @virginmedia So you've just admitted you've had an increase in custom, meaning an increase in profits, yet I and other customers have to pay for you to expand your network? Greedy, greedy, greedy. Pay for it yourselves. Just seen the same package thru @bt_uk for £21 a month less. Bye

  • smileyrav Rav 🤓 (@smileyrav) reported from Hitchin, England

    @virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia Doesn't help me now does it when I've borrowed the money to get my services on and STILL I can't even get through on WhatsApp? (Can't call due throat and voice issues at the moment)

  • JeremyNaylorTV Jeremy Naylor (@JeremyNaylorTV) reported from Enfield Lock, England

    Just left @virginmedia after 20+years (was originally Cable London) sad but poor service, high price and poor broadband making it an easy decision to return to BT. #virginmedia #poorbroadbandservice

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia Mixture of things . I don't even feel like a valued customer with you guys.

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia Sent in a complaint already but no luck on getting my services sorted

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

  • CarlaMorris18 carla morris (@CarlaMorris18) reported from London, England

    @virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!

  • willhenrywarren William Warren (@willhenrywarren) reported from London, England

    @virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.

  • Jenny_Edwards Jenny_Edwards CBE (@Jenny_Edwards) reported from Enfield Lock, England

    @virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

  • s_mann71 🔑 Shawn 🔑 (@s_mann71) reported from Broxbourne District, England

    @virginmedia usless customer services, been without Internet and TV all day now 😡😡😡

  • t3xuga 𝒯𝑒𝓍𝓊𝑔𝒶 (@t3xuga) reported from London, England

    @virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?

  • MSROPER10 S (@MSROPER10) reported from London, England

    @cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.

  • mal_kaur Malkit Kaur (@mal_kaur) reported from Barnet, England

    @virginmedia Yes, broadband is 'working ok' according to the website but I've had the most stressful month of work calls with the unreliable network! #SendHelpOrMoveMeToAnotherProvider

  • savvaschristo Sav.............. (@savvaschristo) reported from Hoddesdon, England

    @virginmedia your company has the worst custermer service that I have ever had in my life. Spent nearly 2 hours on the phone today being cut off and transfered and now on whatsup since 4.15pm until now still waiting to be dealt with. VIRGIN YOU ARE COMPLETE JOKE OF A COMPANY.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LiviaKittyGrr Livvy Kitty (⌯’▾’⌯)∫ 🔞 (@LiviaKittyGrr) reported

    Why do I even bother with Virgin Media? **** disconnects like five times a day for no reason.

  • Keeleyeveline_ Keeley♡🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇲🇹 (@Keeleyeveline_) reported

    Is anyone else's #VirginMedia WiFi down or is just mine?

  • CharlieOvenden1 Charlie Ovenden (@CharlieOvenden1) reported

    @virginmedia Having problems getting into YouTube app on TIVO. App is stuck on YouTube title screen. Is this a known issue that you're working on ?

  • Satchi1 Heather Bennett (@Satchi1) reported

    Rather than #Volt supercharging my broadband @virginmedia @O2 it's gotten really slow!

  • reyewon Ryan Stanikk 📸 (@reyewon) reported from Southampton, England

    Was incredibly annoyed at service from @virginmedia today. After sending back the old equipment 6 weeks ago, we received an email saying we were going to be charged for not sending it back. I called up 10 days ago and was told the charge would be removed and not to worry...

  • deanbegley1 Deano Nino 🐾 🏳️‍🌈 (@deanbegley1) reported

    @virginmedia My point was wouldn't your call handler (in whatever country he is in) know if there was an issue in this area? Also may I ask where you are based?

  • lynne83119312 lynne 💜🤍💚 (@lynne83119312) reported

    @virginmedia 2hours and 45 mins n your chat today to get an itemised bill with no success your customer service is shocking!!! 🤬🤬🤬

  • hallam_paula Paula 💙 (@hallam_paula) reported

    @virginmedia No after waiting 1.5 hrs I gave up. Disappointing service.

  • H0raceWimp Iain Montgomery (@H0raceWimp) reported

    @virginmedia I've looked. There aren't any. And the problems I have with my O2 account are apparently your fault. Because they claim when I called 202 from an O2 mobile, they want me to believe I was put through to Virgin Media.

  • DeltaS177 Delta (@DeltaS177) reported

    @virginmedia That number is invalid. Look, the number your team member gave earlier just has a vague automation saying there is an issue. The service has been down all day. The website needs updated for the BT487 area, the fix in the screenahot above did not happen.