Virgin Media Outage Report in Welwyn Garden City, Hertfordshire, England
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The latest reports from users having issues in Welwyn Garden City come from postal codes AL8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Garden City, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Welwyn Garden City, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Bushey, Enfield Town, Radlett, Watford, Ware, St Albans, Luton, Hemel Hempstead, Welwyn Garden City, Hitchin, Hertford, Stevenage, Borehamwood and Chingford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Bushey |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Welwyn Garden City, England
Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
No #Virginbroadband in #Edgware @InsideEdgware #HA8 anyone else having a problem? @virginmedia
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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Fede Amati
(@FedeAmati) reported
from
Loughton, England
Yo @virginmedia I’m trying to report a data breach as a customer of yours whose details were taken and I cannot get through for love nor money. Where is your #customerservice please thanks
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MikeP
(@Mikeedpembo) reported
from
Luton, England
Hi @virginmedia , are your customer service phonelines not working today? Seem either engaged or number unobtainable?
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
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Kevin F Green
(@hooplingkev) reported
from
Barnet, England
@virginmedia it’s bad enough informing me you’re putting prices up, then today TV/broadband or phone service not working which has cost me £16 for an event I booked and am unable to stream #poorservice #Moneygrabbing
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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Irma Ritu Arora
(@ritu2009) reported
from
Harpenden, England
@virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for
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𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀
(@Caleb_Parker) reported
from
London, England
@virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.
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Daniel Kemshed
(@danielkemshed) reported
from
Enfield Lock, England
@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
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Dawn Cutting
(@CuttingDawn) reported
from
Bricket Wood, England
@virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Hayes
(@MickHayes1) reported
Hi @virginmedia had a really chaotic series of phone calls yesterday from someone claiming to be from you trying to help me improve my internet. Was this you and how can they prove it? Thanks!
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Bill
(@BillNightingale) reported
@virginmedia Still no call. Bot texting me to ask if problem fixed but still had no call. Bit will take me though security for 5th round and end by saying someone will call within 4hrs.
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Aoife
(@aoife_macentee) reported
@VirginMedia_One could you look in to why Virgin Media 3 never has subtitles working? My mam's fav movie was on last night but we turned it off as she cannot follow without subtitles. They work on VM 1 and 2
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Adam
(@acrock950) reported
@virginmedia @BigIssue Trying to cancel my service with you as I am moving and cant take the service with me. Call centre staff just hang up on me or transfer me the moment they realise I'm cancelling. Terrible service
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Stephen daly
(@dales23) reported
@virginmedia please someone contact me regarding my WiFi, its bordering on the ridiculous now ,never I'm my life have I had so many problems with WiFi since joining your company its a shambles
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Goutam
(@Goutam54206511) reported
@virginmedia So why do I need to pay Virgin then? It is not one time issue, it has been for over 2 years. Virgin should have shown due diligence and duty of care to resolve the issue earlier. I appeal for compensation, waive off monthly charges for putting at this position on the critical day
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Finlay Andrew
(@Finlayandrew_) reported
Virgin media is a scam, about ready to lob this box out the back window **** sake
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Peter mcgoldrick
(@PetermcRed) reported
@AntMelvin @virginmedia Virgin media lie all the time. They're billing me for a service I cancelled on 26th October. They say they can't access my account because there is an outstanding payment. They expect me to pay for a service I'm not using.
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H E L L O I M N I K Design 🖍
(@HelloNikDesign) reported
@TimGander @virginmedia My mum is with them over near Timsbury and they've had no problems
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Chris Archer
(@Chris_Archer58) reported
@virginmedia No and to be honest I never had any issues with my old router before this super hub.