Virgin Media Outage Report in Welwyn Garden City, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Welwyn Garden City, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Welwyn Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Welwyn Garden City, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Luton, Enfield Town, St Albans, Hemel Hempstead, Barnet, Waltham Cross, Hertford, Chingford, Rickmansworth, Watford, Stevenage, Buntingford and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Luton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Welwyn Garden City, England
Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@GrantHarvey10 Need help installing. Just got sent virgin media ones. But says ones gets connected to hub. Which I get and then the other plugged in the same room? Which i don’t get.
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
No #Virginbroadband in #Edgware @InsideEdgware #HA8 anyone else having a problem? @virginmedia
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𝕞 𝕒 𝕣 𝕚 𝕖
(@marie_haggerx) reported
from
Borehamwood, England
Why am I seeing this message @virginmedia when trying to watch the football on my iPad? I have watched it many times on this device now I am seeing this message .... PLEASE HELP!
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
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Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia I logged into my account on my phone & it says there are problems on all & they are working on it.. 😵
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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Danny Clark
(@PaxtonDan515) reported
from
Enfield Lock, England
@virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers
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Fede Amati
(@FedeAmati) reported
from
Loughton, England
Yo @virginmedia I’m trying to report a data breach as a customer of yours whose details were taken and I cannot get through for love nor money. Where is your #customerservice please thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica
(@dotty1882) reported
@virginmedia trying to do university work here... but nope of course I can’t access my online lectures because virgin have let me down once again!
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Carl
(@clebeuva) reported
@JudgeDewie @virginmedia Absolutely ridiculous these companies, I am having the same issue with another organisation :(
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Steve McMaster
(@Steve_mcmaster) reported
@virginmedia Hi there - 4 fraudulent accounts taken out in my name, at an address which I have never lived at, which then defaulted and are now listed on my credit file. This is now blocking a mortgage application and we’re at risk of losing our house.
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Dani
(@Dani_A_01000011) reported
@virginmedia Called the number on the installation card to cancel as current contract not up until next year. Pressed option 2 to cancel. Recorded message states some offices are closed. Call terminated.
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niamh mcalinney
(@niamhmcalinneyy) reported
@virginmedia yes! 3 times today. your customer service does not want to help. only come on twitter to find a customer service who actually cares to fix this problem. virgin media is out of my house as soon as! but you team doesn’t want to even transfer me to the cancellation services JOKE
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Melanie Horrocks
(@MelHorrocks19) reported
@virginmedia I haven’t - but it has happened at every daytime hustings & frankly I am fed up of looking silly in public due to internet problems! There can’t be that many service outages surely?
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JG
(@gleesooon) reported
@virginmedia Everyday I'm loosing money, I can't work, my mobile data is expired, costing me a lot of money. The only outcome here is an installation this week, I cannot wait another week on your mistake. Majorly regretting staying with VM - no other provider would make an error this bad
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niamh mcalinney
(@niamhmcalinneyy) reported
@virginmedia is an absolute **** show of a broadband service, 2 years worth of problems yet no one seems to want to fix it on your end! your customer service is full of the most incompetent, slush for brain people i have ever come across!!!! -
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brearley
(@brearley) reported
@ThomasSturgess1 @virginmedia Margate here CT9 1, also down since 13:15. Service status on virgin's site suggests fixed by 1725.
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G.Marshall Gleghorn
(@gary230264) reported
@virginmedia I see the service is down AGAIN in KT3