Virgin Media Outage in Welwyn Garden City, Hertfordshire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 No problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Welwyn Garden City, England

Virgin Media Outage Chart in Welwyn Garden City, Hertfordshire, England

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet 54.88% Internet
  • Phone 13.57% Phone
  • Wi-fi 12.74% Wi-fi
  • TV 8.45% TV
  • E-mail 6.55% E-mail
  • Total Blackout 3.81% Total Blackout

Virgin Media Outage Map Near Welwyn Garden City, Hertfordshire, England

The most recent outage reports and issues originated from Luton, Bushey, London, Enfield Town, Watford, Stevenage District, Stevenage, Welwyn Garden City, Hemel Hempstead, Barnet, St Albans, Radlett, Enfield Lock, Hertford and Potters Bar.

Luton Internet
Bushey Wi-fi
London Internet
London Internet
London Internet
London Internet

Virgin Media in Welwyn Garden City, England Comments

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Virgin Media Issues Reports Near Welwyn Garden City, England

Latest outage, problems and issue reports in Welwyn Garden City and nearby locations:
  • jessfisher10 Jess Fisher (@jessfisher10) reported from Stevenage District, England

    @virginmedia I have just been on hold for 54 minutes trying to get hold of someone to assess my account I finally spoke to someone and it’s STILL NOT WORKING I still can’t access online account please can someone help me

  • shelbsrist Shelbs Rist (@shelbsrist) reported from Stevenage District, England

    @virginmedia No service at SG2... please help! 😭😭😭

  • nubasutra Nuba (@nubasutra) reported from Welwyn Garden City, England

    @virginmedia hello. I need to book an engineer. I have managed to speak to one of your technicians who said I need to book through the chat but I am getting no response. Please help

  • nubasutra Nuba (@nubasutra) reported from Welwyn Garden City, England

    @jay_rutherford @virginmedia I have the same issue. No connection for 5 days now. I can't work this is a huge problem. Can't get through to anyone. I need this sorted ASAP

  • JamieCarbin Jamie Carbin 🤔 (@JamieCarbin) reported from Luton, England

    @virginmedia Absolutely useless! Was on hold for 50 minutes and suddenly you terminate the call. I’m sure if I cancel the direct debit I’ll hear from you quick enough! 🤬

  • jojo10rocks Joanna (@jojo10rocks) reported from Enfield Lock, England

    @virginmedia why do my parents who are self isolating at home due to being elderly still have no working phone line please help

  • steviehind stevie hind (@steviehind) reported from Stevenage District, England

    @virginmedia why is it so difficult t change my package on your website. I understand your phone service is busy, but it shouldn’t be so hard to navigate on the website

  • Trotski82 Stephen Trotter (@Trotski82) reported from Stanstead Abbotts, England

    @virginmedia been trying for two days to cancel BT sport. Please tell me how I can do this if you have shut the call centre and I can't do it online

  • GlenHyett Painter & Decorator (@GlenHyett) reported from Broxbourne District, England

    @virginmedia On the old app you would scroll down to a programme press ok and it would say watch now and you would press that and program would start on the tv. Now you have switch to the new remote which isn’t like your tv remote which the old app was exactly the same

  • GlenHyett Painter & Decorator (@GlenHyett) reported from Broxbourne District, England

    @virginmedia your new app is absolutely awful !!!😡😡😡😡

  • jdaykin Jerry Daykin (@jdaykin) reported from London, England

    @MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂

  • littlebav Bav (@littlebav) reported from Enfield Lock, England

    @virginmedia shocked by your CS staff mis-selling me a upgraded product for £57 then getting a upgrade letter for £87. Called 3 time and they can’t seem to fix it. Not happy how bad I’ve been treated.

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia

  • LiamFitz LiamFitz (@LiamFitz) reported from Rickmansworth, England

    @jasonnisse @virginmedia @usainbolt @Ofcom I think I saw both of the pushing trolleys laden with loo roll around Sainsbury's yesterday. Normal service should be back later although there are rumours of a stock of hand gel being delivered at lunchtime

  • AngusTeee Angus Teee (@AngusTeee) reported from Welwyn Garden City, England

    @virginmedia It is resolved, thankfully, but some information about what was going on last night would’ve been helpful. Your website either claimed there was no problem (when there obviously was) or wouldn’t function. All you need to do is let your customers know what is going on ...

  • weathers_16 weathers_16 (@weathers_16) reported from Harpenden, England

    @anormancfc @virginmedia @sky @virginmedia probably the worst company I have ever encountered for value and customer service 🤬

  • PaulClayton25 Paul Clayton (@PaulClayton25) reported from Hitchin, England

    @virginmedia @VirginMediaCorp are there mobile signal issues today!! As my phone will not make or receive calls! Have tried calling 789 but after 30mins of waiting is quite bad!

  • mikelondonse Mike Keogh (@mikelondonse) reported from London, England

    @virginmedia This is Another box down the bottom of Vicar's hill. Your guys can repair both in the same trip! Enjoy....!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .

  • HemzahAhmed Hemz (@HemzahAhmed) reported from St Albans, England

    @virginmedia Well that is the thing...it has been resolved by myself. I want to know why this keeps happening, whether you keep logs/traces of activity on the router and whether you can proactively monitor my connection to see where the issue is as it arises...as it is sure to do so!!!

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.

  • fergal_rarkey fergal (@fergal_rarkey) reported from Hitchin, England

    @virginmedia hi, I’d really like to enjoy all the amazing things you tweet about, however, I have to reset my hub twice a day to get 20mbps whilst Iam paying for 200. I’ve told my my kids I’d sort it but I have absolutely no idea how. Please help

  • Alanpw1955 Alan Wilton (@Alanpw1955) reported from London, England

    @MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.

  • bondmedia Bond Media™ (@bondmedia) reported from Enfield Lock, England

    @clairyfairy86 @virginmedia @btsport Same issue here!!

  • weathers_16 weathers_16 (@weathers_16) reported from Harpenden, England

    @virginmedia Loyal customer spoken to in rudest terms and paying double new customers

  • weathers_16 weathers_16 (@weathers_16) reported from Harpenden, England

    Wow @virginmedia probably the worst service and rudest staff I have ever come across

  • andrewjcross Andrew J Cross (@andrewjcross) reported from Loughton, England

    @virginmedia I did tests and there is a problem. But it is not fixed. No landline, WiFi keeps dropping, terrible coverage in house. Please give me a number where I can contact a REAL person

  • andrewjcross Andrew J Cross (@andrewjcross) reported from Loughton, England

    @virginmedia Another day and @virginmedia landline is STILL down! When will it be fixed. When I speak to @virginmedia all I get is automated response. Pull your finger out @virginmedia or there will be a mass exodus to #sky or #BT

  • andrewjcross Andrew J Cross (@andrewjcross) reported from Loughton, England

    @virginmedia landline down and has been for days. #broadband keeps dropping, #broadband coverage poor. I’m off to #sky it has to be better than #VirginMedia

  • SemaSemaemma skineuphoria (@SemaSemaemma) reported from Enfield Lock, England

    @virginmedia Why is this network always playing up so unreliable

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

  • thombie123 John Thombs (@thombie123) reported from London, England

    Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

  • FredMcBreen Fred McBreen (@FredMcBreen) reported from Hitchin, England

    Just wasted half an hour of my life on a call to @virginmedia support. WiFi not working and after a very long call I was asked to call back again to fix. No thanks. Time for a beer

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!

  • racj25 Ryan Curtis-Johnson (@racj25) reported from Loughton, England

    @virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice

  • leighmaxine Leigh Maxine Oliver (@leighmaxine) reported from Enfield Lock, England

    @virginmedia tv still down! Yes, checked online and there is an issue but it’s been ages now - hurry up and get it fixed, my husband and I might have to start making conversation 🤣🤣

  • HolisticSabrina Sabrina (@HolisticSabrina) reported from London, England

    Virgin media are hands down the WORST WiFi providers omg.

  • themib Martin Bentley (@themib) reported from London, England

    Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

  • HefanStill Stefan Hill (@HefanStill) reported from Stevenage District, England

    @virginmedia Hi, it’s not that the internet’s not working, the tv is saying that the Ethernet is not connected but it recognises that the cable is plugged in... there was a c130 error, and now it’s saying v210

  • dean_risley Dean Risley (@dean_risley) reported from Ware, England

    @virginmedia it’s over 24 hours since your call centre cut off my call after waiting 30 mins for you to answer, having already spent ages trying to resolve the issue previously ,still no call back, if this is the customer service you provide, I’d avoid this circus at all costs !

  • dean_risley Dean Risley (@dean_risley) reported from Ware, England

    @virginmedia I have no idea how to do this & as no one has had the good manners to call me back to resolve the issue, despite having my number, I will be cancelling my contract with @virginmedia forthwith

  • dean_risley Dean Risley (@dean_risley) reported from Ware, England

    @VMSolutions_ @VirginMediaCorp @virginmedia tried all day to get the problem solved with my Virgin V6 box, 1st call took an hour, called back as requested and was cut off, no one has had the good manners to call me back, very poor service think I will be leaving you soon !!

  • donnacastle Donna Castle (@donnacastle) reported from Enfield Lock, England

    @ChrisWPhysio @virginmedia It just doesn’t make any sense, it’s almost as if they want you to cancel.

  • donnacastle Donna Castle (@donnacastle) reported from Enfield Lock, England

    @ChrisWPhysio @virginmedia Thanks Chris! I also know what you mean about prices, mine go up every year and the staff just say there’s nothing they can do. I have been a loyal customer but there is definitely no reward for that.

  • donnacastle Donna Castle (@donnacastle) reported from Enfield Lock, England

    Honestly getting fed up with @virginmedia now. Had a great service for 12 years at my last property, nothing but problems since I’ve moved. Currently have no TV or internet service, can’t be fixed remotely so I have to wait until Wednesday for an engineer.

  • joybrenda Brenda Franco (@joybrenda) reported from London Colney, England

    @virginmedia Hi can u help, I am a customer. Am I able to stop constant phone calls, re up grading my package. Thank you.

  • adsz88 Adam (@adsz88) reported from Potters Bar, England

    @virginmedia 3rd night running I sit down to use internet and 3rd night it’s not working! Turn on/off router, follow every online advice, phone call centre who say it’s a short term issue when I get through! I rely on internet access in eve to carry out work. Unacceptable!

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • SteveDriverBros Steve D (@SteveDriverBros) reported

    @virginmedia I appreciate that you're working reduced numbers in the call centre, but I need to cancel my media package as I have now moved out. I did advise through the website this week, but haven't had acknowledgement of it. Can someone please contact me ASAP.

  • FreeDierdre Josh (@FreeDierdre) reported

    @virginmedia I need to cancel my order with you. How do I speak to someone. No chance through your call centres

  • danmaby Dan Maby (@danmaby) reported

    @RichHill73 We've had really bad issues with @virginmedia broadband this week. Spent over 6 hours in total trying to get through to support on Wednesday! Got cut off each time. Was very lucky it kept stable while hosting the event!

  • garrihydonal Donal Garrihy (@garrihydonal) reported

    @virginmedia has got to be the worst #customerservice of any company in the country. Don’t understand how @richardbranson allows the Virgin brand to be used by them. Still on hold are 30 minutes. Service not working for 2 weeks

  • mariannejones12 Julie Colley (@mariannejones12) reported

    @virginmedia I want to cancel my account after terrible wifi service. Been calling for last 5 days, spent a fortune waiting on hold. Please provide an email address where I can cancel

  • SeanG2804 Sean Grant (@SeanG2804) reported

    @virginmedia please answer the phone! My mother is an oap who is struggling to meet payment and her contract ends in 14days, she's had notification payment will increase to £44!! We need to cancel the contract now please.

  • AmyWebster1991 Amy Webster (@AmyWebster1991) reported

    @virginmedia no text received on the text service...48 hours later

  • Selaw_3 Selaw. (@Selaw_3) reported

    @virginmedia I’ve been on the phone three times to you now each time over an hour and every time it’s cut out. Your website help & live chat are hopeless resources - I want to cancel my broadband package before the 12 month contract ends early April. Please help me ASAP!

  • kaeix Kira (@kaeix) reported

    @virginmedia I can't reset my myvirginmedia account password online, I've tried everything. Keep calling in but put on hold for hours. Please help.

  • bha4p Andy⁴p💙⚪️ 🚯 (@bha4p) reported

    just had a call from my 70+ yr old mum who's entire @virginmedia service is dead: tv dead yesterday, all dead this morning. phone support won't/can't fix it; made her wait til Monday when the engineers are back to work! feels a bit lazy to me in this situation.