Virgin Media Outage Report in Radlett, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Radlett, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Radlett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Radlett, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Enfield Town, London, Camden Town, Hayes, Islington, Ealing, Paddington, Wembley, Hampstead, Harringay, City of London, Northolt, Ruislip and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Enfield Town |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Camden Town |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Radlett, England
Latest outage, problems and issue reports in Radlett and nearby locations:
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Helen Pinkers
(@Barchetta66) reported
from
Camden Town, England
Our 4th day of no internet thanks to @virginmedia Can’t talk to a person. Fix date changes three times a day and it’s yet to be fixed. And yet they take a small fortunes out of our account every month.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Vision Elite Media
(@vision_e_media) reported
from
Hertfordshire, England
@virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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john harry coleshill
(@ColeshillJohn) reported
@virginmedia no , your colleague on the phone has told me you have an outage with LS01 code but can't give me an update on estimated repair as he doesn't know what your code LS01 means
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playpet
(@playpet1) reported
@DavewockyDAVID @virginmedia Great, their TV was so **** they had to take it back because I was about to take them to court, my internet alone is £59 a month so it should never have problems!
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Shaun Thomas
(@ShaunTh75526195) reported
@virginmedia No I have other problems as I said I am in a mental hospital, have I left it too late and stuck with a debt I cannot afford to pay?
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playpet
(@playpet1) reported
@virginmedia I’m not interested you’ve been saying that for years your service is just ****!
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Hassan
(@HassanKhwaja29) reported
@umarharoon_ @virginmedia I've got the VM 200Mb plan and it's really unstable too. Unless you have ethernet connected for all your devices it's really annoying.
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DAVID WATKINSON
(@DavewockyDAVID) reported
@playpet1 @virginmedia Tech guys tried to bill me 2. Years after I phoned trying to install the new hub that Virgin had sent me.. tech guys a subsidiary of virgin couldn’t fix it .. Virgin eventually sent a Enginneer out who fixed it. No wonder Dicky Branson is living on a island the thieving pirate
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SOUTHBANK 1️⃣ 8️⃣ 7️⃣ 1️⃣
(@longlaneroyal) reported
@virginmedia Still waiting from last Thursday for the call that I actually didn't request! It was only after relaying my experience to your customer services that it was advised a manager would call to discuss & explain what had happened. Unfortunately always realised nobody would call me.
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Killzone Kid
(@Killzone_Kid) reported
@virginmedia Constant outages, and prerecorded message saying that you are aware and fixing it. The problem that it happens 2-3 times a month on constant basis.
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Mark Heardman
(@MarkHeardman) reported
@virginmedia Hi, could you please look into Complaint reference: C-0510211429 for me. I've had an email this weekend saying it's been resolved, but as far as I'm concerned, nothing has changed and the issue still needs resolving. Thank you.
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Kean Dermody
(@akiraman2011) reported
from
Firhouse, Leinster
@virginmedia any suggestions on how to contact you if you disconnect the call after 10 minutes on hold? I need to contact you because I’m having internet issues so the website isn’t much use.