Virgin Media Outage in St Albans, Hertfordshire, England

@danslee @virginmedia Oh I feel your pain. Had such bad bad customer service with @virginmedia in the past.

@virginmedia @vmbusinesshelp I’m not business customer

@virginmedia after 5 years of poor service finally call up to leave and I am kept on hold for 33mins and counting. It’s akin to hiding behind the curtains pretending not to be home!

@virginmedia Area issue. Fix by 12 July 4:50pm

@virginmedia @MoneyTelegraph we are a residential care home supporting vulnerable adults. We have been without a phone line since 26 June. Fix date of 15 July is too far away. Please divert my line

@virginmedia worst broadband service out there! Engineer did not show up for repair appointments two days in a row! No call back, nothing. Internet has been off for two weeks, strongly do not recommend.

@virginmedia 3 different agents I’ve spoken to and no further forward, another paying customer lost 👋🏼

@virginmedia i’ve tried the service status page and our area seems to be fine. i’ve tried rebooting, restarting and all sorts but no luck. i’m not sure what else to do apart from an engineer coming to take a look

@virginmedia absolutely appalling customer service cannot get through on the phone, no broadband or TV since yesterday evening not on.

Very rarely do I actively warn people away from things, and maybe it is my bad experience, but beware @virginmedia internet. Difficult, takes far too long to install, others are just easier. Others have horror stories too. Fast internet yes, but the other aspects are not worth it

@virginmedia I sent an enquiry to your sales team via your website in regards to a box upgrade and 2 months later still no reply. With your forthcoming price increase I would expect better service. Pls DM to discuss further thx

@virginmedia Btoadband not working, postcode Rm10 8JT

@virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.

@virginmedia This is related Virgin Media service.

@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

@virginmedia pathetic customer service

@virginmedia are drinking in the last chance saloon! 3rd engineer visit today to fix shonky broadband which has been going on for months. Fix it or we’re off. Sick of hearing #ourtestsaretakingalittlelongerthanexpected

@virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal

Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

@virginmedia television service not available no channels whatsoever error code (W02) #virginmedia

Disgusting @virginmedia charging £56.49 for the most basic crap tv package and phone line. Think they are having my elderly mum on. I'll be cancelling that tomorrow. I pay over £10 less with sky for a better tv package, phone & broadband!

Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.

@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.

@virginmedia any service issues lost broadband services now stuck on the phone to 150 and in the queue listing to crap music. #poorservice

Can’t believe that getting a home broadband in London is such a pain in the neck! @virginmedia said they don’t offer the service at my building while they didn’t even bother to call me back and inform me, I waited 10 minutes on the line to hear this shit from them!

British media want a virgin and saint to be next PM...... why this a news for GODSAKE!!!! As if that lady who asked that stupid foolish question is a saint.... WTF!!!!

@StevenJMead @virginmedia Yeah you can call there India call center who can’t speak a word of English and are very flipping rude

@virginmedia @WJBson1 Maybe try get proper English speaking staff who no how to respect customer it is a disgrace that you use India and Philippines and they cannot even speak a word of English how do you expect us customers to be happy

@Classicbritcom @0824Scon @virginmedia Several time and I also hate the fact it’s always India or Philippines you speak to never anyone in England they don’t understand a word customers are saying it’s Disgraceful

@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.

@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now

@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really

@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring

@virginmedia It was for landline and broadband. After hanging on for 25 minutes I gave up and put the phone down. You are currently charging me £59 a month whereas Sky have offered me a package for £26 a month

@virginmedia Looks like internet has gone down, please confirm

@Classicbritcom @virginmedia To get out of the contract. Even though I had been a customer for 5 years!

@virginmedia To be fair got through after about 35 mins & they resolved my issue quickly & I was very happy with outcome, just a bit frustrated @ time because of hanging on phone for so long.

The site says no known issues and the light is yellowish white as when normal. #virginmedia #virgininternet

20 mins on hold to @virginmedia I’m starting to see why I left this shit company now 🤬

@kitkatpeggy @virginmedia @susankmann Switch to 853 as a temporary solution.

@virginmedia Is there a problem with Virgin media, internet is not working!

Don’t you just hate it when you #virginmedia @virginmedia broadband goes down half way through a training seminar you have paid for. Like they care!!

@virginmedia we have had no internet service for well over a week and even after setting up the new hub 3.0 last night we yet again have no internet today 🤬 I am now going to get charged for going over on my mobile data allowance 🤬

@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."

@virginmedia Seems he went to rear of building He was told to call and there is a NOTE there, IGNORED IT despite being told at customer services

.@virginmedia: Nathan, ‘you deserve so much more’ (i.e. a glitzier phone, a bigger mobile plan etc). Me: ‘No, I don’t and I don’t care for your meritocratic marketing crap.’

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.