Virgin Media Outage Report in St Albans, Hertfordshire, England
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The latest reports from users having issues in St Albans come from postal codes AL1 and AL3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Albans, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Albans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near St Albans, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, London, Harringay, Bushey, Finchley, Enfield Town, Wood Green, Harpenden, Watford, Stevenage, New Southgate, Luton, Tottenham, Hatfield and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
Internet | |
| London |
Phone | |
| London |
Internet | |
| Harringay |
Total Blackout | |
| Bushey |
||
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near St Albans, England
Latest outage, problems and issue reports in St Albans and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Vision Elite Media
(@vision_e_media) reported
from
Hertfordshire, England
@virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Bhaven Dusara
(@Fatty_Koo91) reported
from
Harrow Weald, England
How can it be called Virgin Media when it goes down so much??? #VirginMediaDown
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Dukè 🇩🇪🇱🇰
(@itsstheasianone) reported
from
Harrow Weald, England
anyone else’s virgin media down?
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GeeDub
(@realgeedub1979) reported
@virginmedia Can't test that as don't have correct connections on my Macbook for ethernet. For TV that is connected via ethernet it is still poor speeds.
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Laura 🏴💙
(@LauraS_442) reported
@virginmedia It’s your hub however and yodel have an even worse customer service for parcels
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Phantom Emo
(@Phantom_Emo_) reported
@virginmedia my internet has gone down, your site states theres an issue in my area you are trying to fix however will not allow me to register for loss of services just says we cant run a test on your service right now 🤔
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scott ferguson
(@scottfe95669555) reported
@virginmedia They said that (voice) retention team didn’t have access to the same deals as (text) retention team. I went back to text and my already poor experience got even worse.
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christo
(@ctrlitt) reported
@virginmedia What you on about , her bill is up to date !!!! You are committing fraud , she has paid her bill , her next bill is due 8th December so you are talking absolute **** I’m referring her to sky you are a joke . Suspend by all means if the bills late but it isn’t .
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Deen H
(@HughesHouston14) reported
@virginmedia Yes. Equipment fine. And as I say I called 150 and told there is a problem being worked on. Been for 4 days. Intermittent but often and prolonged
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rebecca singleton
(@rebs_us) reported
@virginmedia So you think there is an area issue?
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Laura 🏴💙
(@LauraS_442) reported
@virginmedia No we don’t have one, the email said on Saturday it was arriving Saturday and we’d receive an email with it. None as of yet. We want to cancel as the service has been extremely poor. Quick enough to call several times to sign us up but nothing now we’ve agreed
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rebecca singleton
(@rebs_us) reported
@virginmedia I’m not the only person reporting a problem in BR2 - are you sure it’s not an area issue?
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Robert
(@rntjones93) reported
@virginmedia Terrible customer service yet again from virgin… we spoke to someone on Thursday about joining as a new customer for the Black Friday deals and was told they were going to send out an engineer yesterday who didn’t turn up and now we’ve missed out on the deals…