Is Virgin Media having an outage in St Albans, Hertfordshire, England?

@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.

@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.

@tweetlch @virginmedia @maclean132 How rude....

@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!

@virginmedia * isn’t just an area outage

@virginmedia It’s just an area outage. My brother in law in as an engineer in another area but cab check connections and ours is only one out. As i said lady time we had a booster fitted and all was ok until the upgrade was done on our street. 11 days is ridiculous even if it was with the...

@virginmedia They are the only ones who can fix it and are good when they arrive at my property

@virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).

@virginmedia I want an engineer to attend ASAP. I’ve had a text saying the fault is resolved but it’s not. I’ve told you that we had a booster fitted in September which was working fine until you did the upgrade in my street last week and now it’s still not working. The booster needs updating

@virginmedia Area. Joke. Your website service page says no issues with broadband

@virginmedia Apparently they are working to fix a performance by 13th... pathetic if true

@virginmedia You have send me new one couple weeks ago and that one is not working

@virginmedia I got no issue it's @akash_i_kotecha you get in touch with...and fast!

The page on @virginmedia that should show me why my broadband is down - is also down...

@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

@virginmedia no WiFi signal upstairs help !

@virginmedia awful website, disgusting service and ignore old customers

@virginmedia The internet has been cutting off everyday the past week. 1st engineer came 2 days ago. He didn't fix it. 2nd engineer came yesterday and said he will come back today with new router. He didn't come... On the phone we are put on hold forever. Here as last resort now.

@virginmedia, I closed my account on 02/02/19 and was assured it was done but I received no confirmation. I have since made numerous attempts sort this out with you yet I am still receiving bills. I was a long standing customer so this is completely unacceptable, please advise

@virginmedia Apparently there’s no problem....there seldom is according to your service checker.

@LeighRussell @virginmedia @PinnerLocal We have no WiFi - day 9 of a total VM blackout. Engineer supposed to arrive tomorrow. Dreadful customer service @virginmedia.

@virginmedia our virgin media is down and cannot check status as your page not working, please advise. Thanks

@virginmedia what a pile of s—t!!0ne week no internet or tv , can’t speak to no-one . Crap service ! 😡

@virginmedia Also, not one of the many text messages I have received during our 6+ days of VM Blackout indicate that the fault is a general area one to area. Please check the exact wording of the message. Terrible service from VM

@virginmedia Webchat team say problem is ongoing for a week and will be rectified on 2 April. But I receive daily texts saying problem has been rectified when it clearly has not been

Thanks for the retweet Christine. We are having a horrendous experience with @virginmedia, which is compounded by them sending texts which indicate that the problem has been resolved when it clearly has not. 6 days and counting with no service

@virginmedia - the shocking thing is that I have received yet another text “Virgin Media Outage Update - ID: F007005291 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team” TOTAL LIES - we are on day 6 of NO service

Anyone thinking of signing up to @virginmedia - think twice. We live in NW London and are enduring day 6 of a total VM blackout - no WiFi and no TV. Not good enough.

@virginmedia no tv , no internet , don’t know account number can’t find any paper work - help!!!

@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.

@virginmedia Checked this already. No issues, has been days.

@virginmedia Rubbish customer service,rubbish internet,expensive as well

Welcome to day 50 and no Sean , no OSS and even Andy from complaints has no answer @virginmedia service is a disgrace. @richardbranson you should be ashamed.

@virginmedia @vmbusiness @TomMockridgeVM Customer service has absolute disgrace, 10 wks ago u came, drilled & left me with just a wire through the wall no phone line or internet. We have no shop front sign as we are waiting for a phone no# to put on it, can’t book clients

@virginmedia Spent an hour on the phone to say that we cancelled the engineer! This is not true at all. Very disappointed being a customer from day 1! Paying a line rental for over a year when it's not working can someone please look into this

@virginmedia can customer services please call me urgently yet again I have no broadband I'm sick of it account number229202306

@virginmedia I'm paying you every month for broadband the doesn't work. Rebooting 3 or 4 times a day is a joke. Even your tests think my router is off. Its been going on over a year I want to leave and need a call from your team

@virginmedia I urgently need a call from customer services I used all my minutes trying to cancel my contract and they put me thru to tech support I want to leave I'm sick of being fobbed off please get in touch urgently

@virginmedia No known issues in the area!

@virginmedia It’s still not working!

@virginmedia Both still not working before I left for work this morning.

Here is it, NHS provides a better service that Virgin Media does.

@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!

@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"

@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!

@virginmedia It says no known issues.....

@virginmedia absolute disgusting customer service, never had an internet provider as poor as virgin media, my poor daughter is sitting in Costa coffee revising as our internet is just so unreliable

@virginmedia everyday for 6 weeks my internet has gone off, I have a complaint number and someone was supposed to call me back, never did, over 3 hours on phone to VM on Friday, daughter starts A level exams tomorrow and has had to go and sit in Costa coffee to revise

@virginmedia Waste of time doing it just now. I'm on holiday and your customer service rep basically said it cant be solved for 5 days. I'll take it further when I am home, not much use doing anything now, clearly a waste of time. Sooner my contract is up the better. Shouldn't have renewed

@virginmedia no it's not working fine. You see when u switch the hub on the light keep on changing until the white base light is solid. But when I switch it on, the white base stays solid from the start. Please look into this and I've tried all troubleshooting methods.

@virginmedia The engineer did not do a black spot check in every room, just my garage. Im not happy at all, sick of refreshing all the time and it still not working

@virginmedia When doing a search through our smart tv it keeps saying it cant find a connection. I am paying for the top internet, been with Virgin 3 weeks and its been a problem since we have had it. Never had a problem with Sky. Was with Virgin 3 years ago and it was fine too.

@virginmedia 3rd time on Friday I have had an engineer visit booked for cable work that needs doing outside my house and 3rd time they have come and done ZERO WORK!!! I am currently connected to my neighbours this has been going on for weeks!!! Not good service at all!!!!

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

@virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.