Virgin Media Outage Report in St Albans, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in St Albans come from postal codes AL1, AL3 and AL2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in St Albans, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in St Albans and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near St Albans, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Bushey, Enfield Town, Finchley, Luton, Watford, Harringay, Hornsey, Hatfield, St Albans, Stevenage, Radlett, Hemel Hempstead, Muswell Hill and Borehamwood.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
||
| London |
Internet | |
| Bushey |
Wi-fi | |
| Bushey |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near St Albans, England
Latest outage, problems and issue reports in St Albans and nearby locations:
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Wasim Akram
(@ZoSo365) reported
from
Barnet, England
@virginmedia - I have a replacement router however when it is unable to connect to your network. Its is not getting a public ip and the 'Network Access' status is blocked as opposed to Allowed. I need to speak to someone from the technical dept to get this allowed.
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia need to look at this issue. Some won’t be so fortunate.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia I’ve finally got an engineer coming on Thurs, which took over 24 hrs to arrange by message. Pretty bad, cutbacks rather than Covid I guess since many companies are doing better than this, & your high premium rate charges to call are not fair when my Virgin line is faulty!
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Chris
(@cjpokemon3) reported
from
Watford, England
@virginmedia been on the web chat for over two hours trying to cancel my account as moving and been cut off again! Is there an email address I can contact?
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Scott McNicholas
(@SMCPT) reported
from
Hemel Hempstead, England
So @virginmedia can’t honour the upgrade offer they’ve made and the subsequent order I have placed. So from trying to upgrade to now cancelling our existing package altogether as a result. Poor customer service
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Adam B
(@adam_bucky) reported
from
Stevenage District, England
@virginmedia Hi, I need to get someone to move my broadband over to ip4 not ip6 because my work VPN doesn’t like 6 and painfully slow. Spent a lot of time on the phone for a simple request, is there an email address I can contact for this? #virginmedia
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia Although it’s fixed now you left me in a dangerous situation. I was unable to install new hub straight away. I needed help. Without warning my old hub had been closed by you without the new hub being installed. I rely on wifi for different area’s of illness....
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Lloyd williams
(@Lloydyboy1) reported
from
Barnet, England
Hi @virginmedia I have home installation today. WiFi isn’t connecting and is asking me to call contact centre but is when I call it is closed. Can you help?
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Michael Kamen
(@makamen) reported
from
Watford, England
@virginmedia hello, trying to change my package but the link on your website seems to be broken and can't get through on the phone can you help please? Thanks
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Sara Hill
(@sarahill42) reported
from
Tottenham, England
@virginhelp been holding for 15 minutes on your helpline for virgin media to try and help a vulnerable person. How much longer will we have to hang on? #nooptionsforelderly
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia my landline is not working. You do not reply on the message contact service (blaming Covid of course, not entirely credible when other businesses cope ok now) & I cannot phone you as my Virgin line is not working & your charges from other phones are outrageous. Help!
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Scott McNicholas
(@SMCPT) reported
from
Hemel Hempstead, England
@virginmedia not interested in a customer trying to upgrade them?
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diviyesh shah
(@pharmr5) reported
from
Barnet, England
@virginmedia The internet has come back, it’s unacceptable that we have outages so often. Paying for a service or goods requires uninterrupted service. When that breaks down, we are paying for a service That is not delivered. I want to be refunded for a service I don’t get.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Hari Patel
(@harispurs82) reported
from
Tottenham, England
@virginmedia I got a call from the sales team a month ago I accept the deal they offered me but I was in a rush. Can someone call me to sort that deal out I called your customer service team but they said I would get a call back 1 month later I’m still waiting
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jellydancer
(@jelly_dancer) reported
@virginmedia Why can't your company provide a good service? Once again intermitent internet. Don't give me the did you check the website and restart the router, its done. This is a issue your end and needs to be fixed. I might aswell treat myself with a better isp for christmas.
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Rachael Trainor
(@TrainorRachael) reported
@virginmedia And I am stuck paying nearly double what I am meant to due to someone in your company's incompetence. Great customer service guys! 👍🤬
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Morocco Mole Esq.
(@EliFernandez100) reported
@virginmedia Down again. Really? Is this acceptable?
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Neil Ashworth
(@NeilAsh44923566) reported
@virginmedia can someone please help? I have fraudulent activity on my mobile account which has been going on for weeks, I have spoken to a number of people without any solution despite empty promises. I am now going to speak with Action Fraud and the Ombudsman.
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O8O406C
(@oc8pm) reported
@virginmedia Should I cancel my broadband and switch to another provider?
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SAMMI
(@76224p) reported
@virginmedia Can someone tell me when virgin became like everyone dont care about it customers . I am going to cancel everything I have with them .I am fed up and disgusted.
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Johnny Doyle 🇺🇦
(@JohnnyD87968172) reported
@virginmedia No problem with the staff. The process however is an appalling user journey in need of a replacement.
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Kathryn Ellett
(@kathryn_ellett) reported
@virginmedia It is very inconvenient to say the least and to know that the box was worked on last week that caused this or it is suspected . I'm glad whoever got their service back on is enjoying their package. We will look elsewhere for a better service than we have had with virgin.
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Rachael Trainor
(@TrainorRachael) reported
@virginmedia worst company I have ever dealt with! People on customer service line appear helpful but clearly have no clue what they're doing. Was sold a new 18 month contract and have nothing but issues since!
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Danny Williamson
(@Sacto_King_UK) reported
@virginmedia No idea No one is calling me back They promise the world, and that I’ll have a service before Xmas, then don’t call back I have no idea what’s going on, all I know is that Virgin Media make promises, and say they understand, then nothing happens