Virgin Media Outage in St Albans, Hertfordshire, England

@virginmedia Loyal customer spoken to in rudest terms and paying double new customers

Wow @virginmedia probably the worst service and rudest staff I have ever come across

Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...

@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

@virginmedia having the usual crappy issues with virgin no tv tonight cant wait to leave this useless provider

If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!

Virgin media are hands down the WORST WiFi providers omg.

Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

@virginmedia Hi, it’s not that the internet’s not working, the tv is saying that the Ethernet is not connected but it recognises that the cable is plugged in... there was a c130 error, and now it’s saying v210

@virginmedia good Morning, can I ask who do I make a complaint to when I am getting another persons bills/Invoice, my own email address, I do t even have a VM account

@virginmedia Hi can u help, I am a customer. Am I able to stop constant phone calls, re up grading my package. Thank you.

@virginmedia @virginmedia you keep cutting off the phone and not allowing me to speak to a manager! I’ve rang back 4 times! And I’ve spoken to 4 different people who won’t help! And keep hanging up...can someone please contact me this is insanely poor service

@virginmedia can someone in customer service contact me! Your agents keep hanging up on me! And are not helpful with my issue I have left your company and now your sending default letters when my family account is clear! #terrible #poorservice #BadService

@virginmedia 3rd night running I sit down to use internet and 3rd night it’s not working! Turn on/off router, follow every online advice, phone call centre who say it’s a short term issue when I get through! I rely on internet access in eve to carry out work. Unacceptable!

@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

@virginmedia All working now but customer service has been a nightmare

@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

@Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper

@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

@virginmedia internet's been down all day. The support page page previously said there was an issue and would be fixed by 4pm , but now it says there is no issue. Post code is wd19 7ht. Please tell me when I will have internet / phone again.

@virginmedia haven’t had Netflix for weeks. Rang up 4 times. got an engineer date. He didn’t turn up. I had to call AGAIN. Pressed the right buttons yet Waited 40 minutes on hold as your colleague tried to connect me with correct department. Call cut out and You’ve done NOTHING.

@virginmedia All devices, wired and wireless. Status tracker says no known issues, which is contrary to what service desk told me when I called last night. They said there's a "short term network issue".

@virginmedia Yeah all channels, checked service status already and its showing all is ok

Trying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!

@virginmedia how do I cancel a technician appoitment tomorrow

@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.

@virginmedia This is more to the fact that your teams were ill advised about the products I have which then cut off our service, the time it takes to sort issues. With 3 V6 3 HD the big package not be classed as VIP when clients with basic receive that privilege is a joke! #compensation

@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

@virginmedia Yes. No known issues. This has been going on for a week now.

@virginmedia @Virgin unacceptable customer service yet again.. 30min wait to talk to someone and then get cut off because I'm asking to many questions...

I'm aware that many residents in #Hampton, #Whitton #Teddington who are Virgin Media customers may not have lost phone, broadband & TV service. I've been in touch with Virgin who say it's due to a third party cutting through a cable and they are working to resolve the issue.

@virginmedia I wouldn’t look forward to my response, it won’t be complimentary. You consistently give poor performance over wired connections and your customer service peps seem to neither care nor be in a position to do anything. I pay £46 per month for the privilege!

@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

@adampowley @VirginMediaCorp They don't have any provision for anything that might be described as customer service let alone anything that would allow their customers to communicate with them #VirginMedia

@virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79

Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin

@virginmedia Truly terrible customer service. Need to change my package, can’t do it online, long phone wait times & when I finally get through, so slow to get any info, then cut off. Think I’ll have to cancel & move elsewhere as it seems always to be this way with you. Hopeless!

@virginmedia Thank you I have already made a compliant about tosin. Awaiting your best customer services colleges to call me and convince me why I should remain with you. Where new customer get a better service then a loyal one.

Just cancelled my @virginmedia account due to the person on the other side of the phone was not worthy of my hard earned money because of mr Tosin you lost a valued customer of over 5 years. @SkyUK @TalkTalkTV @BTGroup I am available for your services. Best offer wins

Been on the phone with @virginmedia the level of customer service is ridiculous. Been on the phone for over an hour explaining I received I call on Friday from them about upgrading my tv broadband and phone. However I explained @SkyUK we’re doing a amazing Black Friday deal.

VIRGIN MEDIA are stealing money from accounts. Last week @virginmedia stole £150 from an account, they are now avoiding paying it back EVEN after accepting the mistake. They have gona as far as to just not take a call, never phone back and bypass the customer

@SkyHelpTeam that's on the Sky Sports App as a @virginmedia customer but they don't provide customer services obvs

@virginmedia why is it so difficult to speak to someone and then when you do it’s an impossible mission to get anything sorted - worst customer service I’ve seen in a while.

@virginmedia im really upset this is not the service im paying for and i wish to make another complaint about why an engineer would lie about coming to a visit when they ever showed up whatsoever

@virginmedia i spoke to one of your representatives on tuesday and they put the phone down on me as i was trying to upgrade my services as i was getting on 3 mb download speed and oaying for 50. so i made an official complaint still not heard back anything. upgraded my line

@virginmedia She also doesnt do twitter. What she needs is a manager to listen and just sort the problem. Its simple to sort so they just need to. The phobe number they gave her used all her allowance and cut her off midcall today and she is with virgin mobile

@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

@Vivh74 @weathercas @virginmedia I never have no sound on channel 4HD on freeview all the ads are fine but the tv shows that I actually want to watch never have sound, All tv providers are the same, They always have issues, No matter how many times they are reported, I give up reporting, I leave it to others lol

@virginmedia can't access the app, no one wants to help 40 minutes trying to get through by phone to be hung up on but if my payment is late you will want to help then quick enough to contact then

@virginmedia Unhappy with the non-existence of any response. Please contact me! You have my Complaint reference number already

@teaboy279 @virginmedia Na thats not on is it. Bad shit from @virginmedia We cant even call as you're press 1 2 or 3 for this n that. You'll end up bust with amount of payouts of £25. Hang your heads in shame.

@Gareth1Williams @BTSportBoxing @virginmedia Poor picture quality as well

@SGT_RagingSnake @virginmedia Hub 3.0 is a hunk of shit, wouldn't be surprised if it's the router shitting itself. Speaking from experience

@teaboy279 @virginmedia Get on to them on here, dont call them waste of time. Tell them full refund the now n get onto another service. I.m considering changing tbh

@virginmedia ive been trying to phone up to cancel a event my baby son has purchased on my virgin media tv box I want to cancel the boxing match he’s ordered for £25 pound he didn’t have to put none of my payment details please I want to cancel it before the fight begins

@thot_hanks @virginmedia Notice how @virginmedia no response. They having issues too.

@blondyd @virginmedia Unplugged atm, gonna make a coffee and go out to the shed for a smoke etc kill 10/15 mins then plug in and see what occurs. Going to keep taking pictures of the error through the night so I can prove I never watched it if they charge me later on.