Virgin Media

Virgin Media Outage Report in Hemel Hempstead, Hertfordshire, England

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The latest reports from users having issues in Hemel Hempstead come from postal codes HP2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hemel Hempstead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemel Hempstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hemel Hempstead, Hertfordshire, England 05/09/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hemel Hempstead, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: London, Edgware, Watford, Radlett, Bushey, Hemel Hempstead, Finchley, Harpenden, Amersham, Stevenage, Luton, Hatfield, St Albans, Colindale and Barnet.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomEdgware Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hemel Hempstead, England

Latest outage, problems and issue reports in Hemel Hempstead and nearby locations:

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @virginmedia Again i did all this before the engineer visit. Ive been having issues since July. I need to speak with cancellations team.

  • browngaybitch BuG$y (@browngaybitch) reported from Harrow Weald, England

    Absolutely rubbish customer service from @virginmedia @VirginMedia_TV @VirginMediaCorp waiting for over 2 hours, first call the advisor hung up after I asked to speak to his manager and the second advisor CANNOT give me a reference to the call or let me speak to a manager

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

  • StephenCavinder Steve Cavinder (@StephenCavinder) reported from Bricket Wood, England

    @virginmedia do you think it’s acceptable for a customer to be waiting for more than 20 minutes (and still waiting) for one of your agents to answer the phone? #justasking

  • Fatty_Koo91 Bhaven Dusara (@Fatty_Koo91) reported from Harrow Weald, England

    How can it be called Virgin Media when it goes down so much??? #VirginMediaDown

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

  • TinaReading TinaReadingEditor (@TinaReading) reported from Chesham Bois, England

    @virginmedia No and that's the problem. I need it for my grandsons 😪😪😪😪😪

  • Liamsmith260493 Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @rachel_uk_ @virginmedia Feel your frustration. 2 promised callbacks never happened,web complaint form doesn’t work. No email address for complaints. Sent letter of complaint 28/09z No response despite website saying I’d get one within 48 hours. Virgin do not care about customers.

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/

  • itsstheasianone Dukè 🇩🇪🇱🇰 (@itsstheasianone) reported from Harrow Weald, England

    anyone else’s virgin media down?

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @virginmedia No an engineer came to my house. He could not fix it. Rebooting will not help. Please read my original tweet.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Scottrose279 SCOTT ROSE (@Scottrose279) reported

    @virginmedia down yet again, got to be one of the worst providers on the planet

  • GamingDaveUK David (@GamingDaveUK) reported

    no sooner had i posted that one, the music stopped.... me "hello????, hello???" Silence...just silence back.... I am alone... @virginmedia have forgotten me.... on hold for all eternity.... or...I could hang up and see about switching providers...... tempting...very tempting

  • mathsfits Jessica Gipson (@mathsfits) reported

    @virginmedia Intermittent internet, dropping out, poor signal. Buffering.

  • Haresey66 David Hares (@Haresey66) reported

    @nickday1980 @virginmedia I've never seen anything like it .... can't see the value to them in telling people upfront either but there you go

  • DarthVidahoo Vi (@DarthVidahoo) reported

    @virginmedia . @virginmedia Apologies, I did get it to work. Dongle still not arrived a week after requesting though, was given some story about technical issues with the system that dispatches them.. Not my concern. The screaming 2yr old who wants Dumbo on Disney however, is my concern 🙄

  • GemmaC_27 gemma carter (@GemmaC_27) reported

    @virginmedia spent most of the evening in tears trying to get someone to help and understand! Trying to speak to someone with a heart and not reading from a damn script is not possible.

  • Sparihaa Luke Goldspink / Spariha (@Sparihaa) reported

    @virginmedia @Hadvarius I totally get it Salty Brit. I'm having nothing but issues with Virgin Media but nothing has been getting resolved for months and their customer service is awful!

  • casper197635 Neil Williams (@casper197635) reported

    @virginmedia @HISTORYUK I can only presume this is where my broadband signal is. Only to be made worse by a scandalous price hike

  • sazmeister88 Sarah 🚩💚🤍❤️ #WearAMaskYouStupidBastards (@sazmeister88) reported

    @virginmedia yes, i have tried everything, and virgin have even sent me a new SIM which did not fix the problem. i cannot stress enough that this is only an issue in a 1-mile radius of central milton keynes.

  • RossCam1999 Ross (@RossCam1999) reported

    @virginmedia how is your internet THIS bad for the money it costs. Every 2 minutes my internet is dropping out.