Virgin Media Outage Report in Hemel Hempstead, Hertfordshire, England
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The latest reports from users having issues in Hemel Hempstead come from postal codes HP2 and HP1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hemel Hempstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemel Hempstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hemel Hempstead, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Luton, St Albans, Hemel Hempstead, Barnet, Stanmore, Rickmansworth, Watford, Stevenage, Dunstable, Amersham, Chesham, Great Missenden and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hemel Hempstead, England
Latest outage, problems and issue reports in Hemel Hempstead and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up
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noo noo
(@nannynoonoo1) reported
from
Leighton Buzzard, England
@virginmedia HELP
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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Andy M
(@AndyM_N3) reported
from
Barnet, England
Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Andy M
(@AndyM_N3) reported
from
Barnet, England
@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
Really wish sky did good broadband. The level of service from @virginmedia is shocking
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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Rob Barnes
(@RobbarnesModel) reported
from
Watford, England
@virginmedia probably the worst customer service going 👎🏻
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Daniel Pett
(@DEJPett) reported
from
Aldbury, England
Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.
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Richard Moses
(@Richardjmoses) reported
from
Brookmans Park, England
@virginmedia I raised the complaint via the online portal as instructed. There are also notes on my account about this. It’s about the intermittent service since June....
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Darryl Robertson
(@Darryl1712) reported
from
Hemel Hempstead, England
@virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Lauren © 💅🏼
(@Laurencrabs) reported
from
Barnet, England
@virginmedia Thanks for your reply, I got through in the end. Was calling regarding poor WiFi coverage in my flat, and the more pressing matter of our internet being down for over 24 hours - engineer booked for Friday but not an ideal experience so far with this broadband!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lejla Kurić
(@Leila_Creative) reported
@virginmedia Yes I am aware of that and that is not a problem. Box was sent and I was charged 2 moths before agreed date
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Ed Chambers
(@JeanHibbert) reported
@virginmedia Please sort out the internet issues in Croydon. Your area box keeps going down 😢- I am currently only getting 0.5 Mb/s!!
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Alexis Noble
(@ANLifeCoaching) reported
@virginmedia I'm advised repeatedly to pay more £ to watch the one extra channel I've been told isn't part of the package. I can't afford £20 more a month to watch sky sports news. Its not that great! Just massively disappointing that there's zero customer loyalty from Virgin
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Mr Bear
(@Bear_of_Truth) reported
@virginmedia 1 month without internet. Engineers came today. Worked for 10 mins, now not working again. 45 minutes waiting on your phone lines and no answer. you’ll also be over charging me this month due to an error that you can’t change because your systems are ‘updating’
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Alice C B Line
(@AliceCBLine) reported
@virginmedia been on hold for almost 2hrs before you hung up on me. Also waiting for whatsapp response for 1hr. All I wanted to do was purchase a new package but think I will just cancel now. Why do you make it so difficult, sort your website out and stop trying to only upgrade
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Maneesh Kumawat
(@maneeshpreity) reported
@virginmedia @richardbranson too many service issues are happing with ur services i hav checked multiple complaints also instead of finding up part time agents who promise anything to ur clients better take a professional trained team with full time job payments suggestion @VirginMobileUAE
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julia Richman
(@Julia10371) reported
@virginmedia i have to say you customer service is appalling. I have now been trying to get the wifi extenders that i was promised when i signed up with you for six weeks. I now have no choice but to leave your service. I will also be taking my 3 mobile packages. People beware!!!
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Tappoputki
(@Tappoputki) reported
Indian man: No, we haven’t got the payment. *checks payment again* Me: No, I paid it on the 20th April. Indian Man: No, you need to pay us twice on this month… WTF @virginmedia you’re either scamming people or working with them. Sort it out!
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Maneesh Kumawat
(@maneeshpreity) reported
@virginmedia We have the issue forwarded to the technical team under HLP-56664, once we receive an update we will get back to you, This might be the case number plz do check and process for refund ASAP
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Guy Carson
(@guy_carson) reported
@virginmedia your new website is horrid, can you tell me where to find the link to emails online... used to be easy and now you've made it difficult. Also fair to say that your web bot is an idiot and WhatsApp is a terrible way of commuinicating with customers... as is twitter