Virgin Media outages and service status in Hemel Hempstead, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Hemel Hempstead, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and E-mail.
- The most recent signal from this area was received Aug 17, 9:12 PM GMT+1.
- Internet (61%)
- Wi-fi (16%)
- E-mail (10%)
- Total Blackout (6%)
- TV (3%)
- Phone (3%)
The latest reports from users having issues in Hemel Hempstead come from postal codes HP2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Hemel Hempstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemel Hempstead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 19: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hemel Hempstead, England
The most recent Virgin Media outage reports came from the following cities: Barnet, Hemel Hempstead, Luton, Watford, Borehamwood, Leighton Buzzard, Welwyn Garden City, Stanmore, Welwyn, Elstree, Dunstable, Stevenage, Beaconsfield, Potters Bar, and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet
|
Wi-fi | 2 days ago |
|
Hemel Hempstead
|
Internet | 2 days ago |
|
Luton
|
Internet | 3 days ago |
|
Luton
|
Internet | 5 days ago |
|
Luton
|
Wi-fi | 5 days ago |
|
Luton
|
Internet | 5 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Hemel Hempstead, England
Latest outage, problems and issue reports in Hemel Hempstead and nearby locations:
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Angela 💫 (@PrimaryxTeacher) reported from Dunstable, England@virginmedia The outage has done some damage unfortunately, an engineer is coming on Thursday.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Big E (@lutonmagoo) reported from Caddington, England@virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?
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Danny Tsang (@DannyTsang) reported from Stevenage District, England@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Stephen Moran (@stephen_j_moran) reported from Harrow Weald, EnglandAnd another day has gone by with no landline service from #virginmedia in this part of Harrow HA1 and still the same recorded message saying they've found the problem and are working on it. @virginmedia
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Steve Cavinder (@StephenCavinder) reported from Bricket Wood, England@virginmedia do you think it’s acceptable for a customer to be waiting for more than 20 minutes (and still waiting) for one of your agents to answer the phone? #justasking
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ᒍᗩᑎE (@gemmak500) reported from Chesham Bois, England@virginmedia Yes there were, we received a text at 2am to say it was (finally) fixed but it isn’t & we are now expected to go through the entire reporting/testing the router process again. No engineer for days.This is NOT a router issue, it’s affecting many homes. #bangsheadonwall
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Big E (@lutonmagoo) reported from Caddington, England@virginmedia Called that number got an engineer coming out on Wednesday which is a bit long to be without broadband then they wanted me to pay for a priority service wanted me to pay for your equipment that’s is not working to be fixed I don’t think so not a great service
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Ken Williams (@portishair) reported from Hertfordshire, England@virginmedia the sky sports picture quality is unusually poor today.
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Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England@virginmedia No there is no outage. My bband has been broken/slow for months
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Enrique Guadiz (@EnriqueGuadiz) reported from Hemel Hempstead, England@virginmedia WiFi is an absolute total **** of a service! Reliable WiFi With the hub 5 bullshit! Should be thrown out of the window! No WiFi /service in HP2!
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Ben Shaw (@bendog90) reported from Shenley, England@virginmedia I’m still stuck. No one answering the phone - my internet is down and I can’t get any service .. really need one of your service team to call me please on 07850 647 490
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Sandeep Pandya (@spandya1) reported from Croxley Green, England@virginmedia An engineer came today. Issue resolved. If you remember I told you that it was highly probable that work being performed at a cabinet on our street may have resulted in our issue. I also told your telephone support team. That’s exactly what had happened. Appalling service.
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Malkit Kaur (@mal_kaur) reported from Barnet, England1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail
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TinaReadingEditor (@TinaReading) reported from Chesham Bois, England@virginmedia No and that's the problem. I need it for my grandsons 😪😪😪😪😪
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Manan (@manan2661) reported from Barnet, EnglandHi @virginmedia . My internet has just completely stopped working today and I have restarted my router number out times today without any luck. Can you please help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte (@CharlotteG49201) reportedIs your Internet down in Guisborough TS14? We are at a holiday home and the internet isn't working despite the white light being on. Can't use the checker like we would back home as we don't know the owners surname. Thanks @virginmedia
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Dazzlar (@Happyowl365) reported@virginmedia are we going to be compensated for the skysports+ not working? I’ve paid for skysports to watch EFL games and it’s still not fixed not good service at all 😡😡😡
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John Miles (@WHUbluesman) reported@1RavC @virginmedia And their sky sports + choice is still not working. When will it be fixed.
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bigfatollyafcb (@bigfatolly) reported@GazzaAdams @virginmedia Get rid of Virgin they are **** . I did and got Toob Broadband,best thing I ever did,no problems with it whatsoever and £14 a month cheaper
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Evelyn Taylor-Williams (@EvTayWill20) reportedDear @virginmedia WHY has my tv package and WiFi gone down? Can't even get BASIC channels #VirginMedia
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Meersham (@Schmuley_Schlo) reported@heid_the_baw_ @virginmedia I chose plusnet because their customer service is good, never had much trouble been with them for years now after switching every couple of years
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Nick68 (@nickholding01) reported@virginmedia Hello @virginmedia I dont think it's unreasonable to ask about a timescale for a fix and if compensation will be offered. It is however rude to ignore people
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mark stapleford (@markstapleford1) reported@virginmedia @Vonk9 Presume we will all be getting a refund for this lack of service on sky sports + not working? Been down a while and current estimated repair is the 28th August!
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Nigel barber (@Nigelbarber12) reported@virginmedia @jrdOvn And this is why I’m cancelling my contract. Shocking service.
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Paul Green (@pgreen83) reported@virginmedia Could you reply to my DM? Absolutely shocking service with no accountability. £120 a month for what? No service, no customer service! Potentially you are in breach of contract and now ignoring customer complaints. Not a good look this!!