Virgin Media Outage Report in Hemel Hempstead, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hemel Hempstead come from postal codes HP2 and HP3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hemel Hempstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemel Hempstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 29: Problems at Virgin Media
Virgin Media is having issues since 09:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hemel Hempstead, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, St Albans, Radlett, London, Watford, Bushey, Finchley, Stevenage, Dunstable, Edgware, Rickmansworth, Hatfield, Hemel Hempstead, Mill Hill and Colindale.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| St Albans |
Internet | |
| Radlett |
Wi-fi | |
| London |
Phone | |
| Watford |
Internet | |
| Watford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hemel Hempstead, England
Latest outage, problems and issue reports in Hemel Hempstead and nearby locations:
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Chris Fields
(@FieldsyUK) reported
from
Chorleywood, England
@ItsDaveClayton @virginmedia Mesh Wi-fi is the only way Dave. Most ISP routers are a bag of crap, turn their wifi off and use an external mesh system. Obviously if you’re getting 12Mbps wired at the router you’ll likely need to speak to Virgin.
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginhelp Virgin Media.FOUR DAYS now. They make you hang on forever then offer you a link to your mobile, and when you message on that as instructed, they never come back to you. Absolute disgrace. My bill has gone up by another 20 quid a month. I will NOT be paying £120 for this service!
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Robbosanj
(@RobboSanj) reported
from
Stevenage District, England
@virginmedia phoned 2 weeks ago because the WiFi signal is virtually non existent. Recorded levels as requested, phoned back tonight, put on hold for 1hr then cut off. However fully expect to get the 26th sales call of the month tomorrow - funny that.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia We have no broadband as of midnight, in London N3. Your status says no issues but rebooting router does not help. Can’t get through to anyone by phone or message and we are very dependent on internet right now. Please help.
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@KatherineG90 @virginmedia I am having this exact same problem! Five days now. Have you had any joy? I've cancelled my direct debit now. Maybe now they will call me 😡
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Rubes
(@ruby_skudder05) reported
from
Dunstable, England
trying to revise for my exams on monday, yet the wifi is down so can’t use the laptop. cheers @virginmedia
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginmedia After FIVE DAYS, hours on the phone, messages via the link you sent me etc, I hearby give notice that I have now CANCELLED my direct debit. If you want payment this month and keep me as a customer after 14 years of payments, I suggest you contact me today!
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia We just had a call from you (at least from someone claiming to be you) informing us that our broadband access will be switched off in 4 hours... I therefore need urgent help as there is NO reason I am aware of to justify this!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia and still NO RESPONSE but I’ll still pay your extortionate monthly fee for what a crap service and a non existent customer service
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginhelp as much help as @virginmedia ABSOLUTE DISGRACE 5 days trying to speak to someone, and no replies to the link you told me to contact you on! I can't even bloody get disconnected coz I can't get through!!!! AVOID AVOID AVOID ANYONE THINKING OF LEAVING SKY ETC !!!!!
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Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia Indeed. This weekend I’ll be writing up a complaint. I’ll also need to look into some other package that would at least give me some sort of advance notice eg a virgin media business account or something...
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Janette Leaf
(@janetteleaf1) reported
from
Hertfordshire, England
Internet down for ages yet again. @virginmedia kept us on hold for over an hour then cut us off at 21:30 and call centre closed. No internet. No service. No use at all.
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David Farrer
(@DavidR_Esp) reported
from
Barnet, England
@virginmedia Can I exchange my useless Hub3 for a new Hub4 please? So I can have broadband that doesn’t drop out every few minutes. #help #WiFiWilderness
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@Raineyballs @virginmedia I'm going to if they don't get back to me. Shocking customer service 😡
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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CLIVE HAWKINS
(@symbol131) reported
from
Dunstable, England
@virginmedia it’s now 6 weeks with virgin media that has had a fault with the television service in Dunstable Bedfordshire it’s on the service status saying we are aware well we have had enough
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia called three times yesterday totaling 90mins holding on the phone with no answer. Still having issues with you service but is ok I’ll still carry on paying full price for a reduced service. On the phone now 17 minutes and counting..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Dude
(@TA_TheForce) reported
@virginmedia If the link has anything about blocking the number that won't help: they keep using new numbers. Also, we're already using a non listed number.
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STRIIKER
(@STR11KER) reported
@virginmedia must be worst bband supplier, worst customer service, never answer phones or emails so can’t. Cancel bband but take payment ok
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Christopher Such
(@Suchmo83) reported
@virginmedia Service came back after an hour or so. Not a long outage on this occasion. It is the recent frequency of outages (and the response form customer service that 36 hours without service wasn't worth some form of compensation) that has led to my upcoming move away from Virgin.
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S
(@SimonLew87) reported
@virginmedia Still poor if I’m honest with you.
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Dave Liddle
(@DaveLiddle6) reported
@virginmedia You wont have my custom any more. A loyal customer since the NTL days. This is the straw that broke the camels back
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jack stearman
(@jackstearman) reported
Thanks for your good response @virginmedia #CustomerService oh yeah - decent that you get a cancellation fee when you move house because you don't provide a service in our new area ps i wanted to keep your service - NOT ANYMORE!¡!!!!!!
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Stuart Ramsay
(@stu_ramsay84) reported
@virginmedia Internet outage for about the 8th time in as many weeks. Does this entitle me to terminate my contract without a penatly? Your making it impossible to work from home! Frustrated doent come close! #stayconnectd ??? lol
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Jonny Archer 🏆 💛💙
(@Jonnya1919) reported
@virginmedia I’ve been waiting for a call back (within 24 hours I was promised on Friday night!) to speak with someone re my complaint. Would appreciate that call rather than explain over text
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Kiran_TND
(@KiranT_1507) reported
@virginmedia Just received one of the worst customer services in my life from virgin media broadband services as its almost been 3 months and they still have not installed my service yet. I’ve called like 20 times and each time i’ve to wait for one hour in this 3 months.
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Ash
(@Ashy124) reported
@virginmedia 🙁 been doing so for month. I’m exhausted of this to be fair and very reasonable. Iv not been rude to anyone and feels like it’s a one way thing. I’m paying to get stressed out. I’m owed money for the over payments. I’m chasing. Contract has been broken. I will have to leave.