Virgin Media Outage Report in Hemel Hempstead, Hertfordshire, England
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The latest reports from users having issues in Hemel Hempstead come from postal codes HP2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hemel Hempstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemel Hempstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hemel Hempstead, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Barnet, Watford, Amersham, St Albans, Dunstable, Hemel Hempstead, Chesham, Luton, Great Missenden, Stevenage, Stanmore, Welwyn and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hemel Hempstead, England
Latest outage, problems and issue reports in Hemel Hempstead and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
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Ben there done that
(@benjamingardner) reported
from
Berkhamsted, England
@virginmedia @jonsmithmusic_ Perhaps it should be you guys telling Jon the update and not him having to hunt one down... again.
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia I reset my router at least four times a day. If I was to ring every time my Internet dropped out I'd constantly be on my phone. This isn't and can't be 'a fault', the service is just absolutely crap!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Mitchell Feldman
(@feldmannews) reported
from
Bushey Heath, England
@virginmedia my broadband has been down since yesterday and I’ve subscribed to text alerts for updates. Ironically no updates received so I can only assume you need your network to work in order to send them! Come on Virgin, this is unacceptable service.
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John English
(@johnoenglish) reported
from
Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
@virginmedia What a surprise! No bloody signal AGAIN 🤬 I don’t have a landline to report it. Defo had enough now
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
@virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal
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William Pope
(@PopePower) reported
from
Harrow Weald, England
@virginmedia Still waiting for you to reconnect my internet after 8 days... Incredibly lax security - your team informed me that someone called you to set internet up with my address (mistakenly), and you then disconnected our account without warning or notice #wtf #lostearnings
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Anna Goodger
(@anna_j_banana) reported
from
Hemel Hempstead, England
@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!
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Darren Woodward
(@woodywatford) reported
from
Croxley Green, England
@virginmedia Rang that number, said there wasn’t much they could do. Re did my package as it is currently, and it was £2 more than what I got quoted on Saturday. So just over £30 a month more staying with you. Thanks for trying to help
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Helen Fuller
(@Helenf78) reported
from
Welwyn Garden City, England
@virginmedia I was told that the third option 'didn't exist' and I'd have to buy myself out of my contract or cancel it and go elsewhere... After being offered pittance for a phone you charged me £900 for (the price hardly went up if the phone was immaculate by the way...) I was basically
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Ollie McGrath
(@OliverMcGrath) reported
from
Barnet, England
I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yasemin Kay Allen
(@yasmeister) reported
@virginmedia Yes and I am told I can’t cancel my account because I have the “wrong information” or that I need to change my package type? And when log a complaint and ask for a callback to resolve the issue I never get the call. Kafkaesque.
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Ayresie
(@Ayresie_) reported
@virginmedia I had an engineer come out almost two weeks ago saying it'll take a few days to fix the issue we have. Since then I've had no update on what's happening, other than getting an upgrade to 'Intelligent WiFi' which hasn't made it any better at all
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Mike Barrot
(@BarrotMike) reported
@mouthwaite @virginmedia Absolute dreadful service
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Robert
(@Rocontop) reported
@virginmedia Yes we have tried that a few times. There is also issues with the light on the box going off (both when the box is on and when it’s on standby)
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Marc D Edmonds
(@LestaLadz) reported
@virginmedia Called the support line but not getting joy. Mixed answers and I don’t know who to believe. There is nothing showing on the status saying issues so I am stuck here and seems no one wants to help or advise
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Steven Evans
(@SteveEvs31) reported
@virginmedia is there any way of reporting an issue without having to phone? I’ve tried to find a live chat option but don’t seem to be able to find it? #help
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Syaquan
(@Syaquan) reported
@virginmedia Guys,can I just DM you to show my PDF bill. Just need to know what my home line phone number is. I have NEVER used the number to call hence there is no charge since I do not even have a physical phone there. I have looked at your examples EVERYWHERE, not the same as what I have.
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Mike
(@MikeJ_C) reported
@virginmedia They advised a full reset by putting a pin in the router. That worked yesterday but it has gone down again this morning.
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lambster
(@lambster34) reported
@virginmedia Yeah had a technician call round few months back told me there was nothing he could do i was recently told about a week ago that the problem would be rectified this Monday.. 2 days ago I'm about to call now so I will retweet my feedback. Not holding my breath same old BS
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Chris Sanders
(@Chrissanders13) reported
@virginmedia Morning, I’m not sure I understand your message about once billing starts it will continue ?? As for the services - I’ve had an engineer out this morning who basically said my new Samsung tv was the problem and not the virgin cable / box - he tried a few things so will see - but