Virgin Media Outage Report in Hemel Hempstead, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Hemel Hempstead come from postal codes HP2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hemel Hempstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hemel Hempstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hemel Hempstead, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Barnet, Borehamwood, Stevenage, Hatfield, Hemel Hempstead, Luton, Dunstable, Chesham, St Albans, Stanmore, Bushey, Welwyn Garden City, Welwyn and Leighton Buzzard.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hemel Hempstead, England
Latest outage, problems and issue reports in Hemel Hempstead and nearby locations:
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia Via email and even I called the customer service also 😞
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had a merry go round of experiences for the last few months I’ve had to give advice to managers engineers etc when I contact about issues I want to out this forwards do a job do it right correct. Say a time call me don’t not call happened 3+ times 1/2
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@patricksturg @virginmedia This should not be posed a question rather a statement of fact. It is the worst customer service.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Sophie Joanna
(@BeesWingedEyes) reported
from
Watford, England
@virginmedia Thanks. Yes the account was transferred to my mother - but we didn’t realise we’d lose his email address too. We haven’t been able to let people know he’s died because we don’t know who is still messaging him. I just can’t get anywhere with the complaint system.
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia #virginmedia lied to me when I join the network they I get a recommendation offer but I don’t get 😣
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand for infrastructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
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Cherstyn Hurley
(@chersvacca) reported
from
Barnet, England
@virginmedia what is happening, disastrous internet today, total outage for hours at a time in North London. #deadlines and #homeworking impossible with this lack of service ? No explanation or idea when it will be restored
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it overdemand or infustructure issues networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Robert Beahan 💙
(@bobster76) reported
from
Hertfordshire, England
Hi @virginmedia, my tv service isn’t working. Are there any issues in the SG14 area, please?
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Paul Ferrer
(@paullferrer) reported
from
Harrow Weald, England
Virgin Media is down again why are phone and broadband networks regularly crashing far more than they used to, is it over demand or infrastructure issues, networks aren't big enough for their customer base as ITV Hub crashed on Monday during Oprah and Disney+ during WandaVision?
-
Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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David Gillan
(@DavidRGillan) reported
from
Harrow Weald, England
@virginmedia From 27 Jan onwards I have had problems with the supply and activation of the new TV360 System. I’ve spent hours on the phone but without success. However I did receive 3 separate promises of a call from a manager, most recently on 9 March, but I am still waiting!!!
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Robert Beahan 💙
(@bobster76) reported
from
Hertfordshire, England
@virginmedia Thanks. I’ve clicked the link but it only tells me there is no known issue. Is it possible to speak to a human being, please?
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Sophie Joanna
(@BeesWingedEyes) reported
from
Watford, England
When my Dad died last year @virginmedia, you deleted his email account. I’ve been trying to get it back to check his messages but the complaints department keeps saying they’ve tried to call and couldn’t reach me (they haven’t) and then closed each complaint. Can you help please?
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ohrxzor -
(@joelbaptista01) reported
@virginmedia @BLACKPINK @O2 I swear down what is going on with the wifi u guys are just taking our money
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David Sharp
(@didster400) reported
@virginmedia Im not sure. The phone person said that others had rang but the phone instructions had fixed their issues. The i ructions didn’t fix mine.
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Toni Marshall
(@ToniMarshall84) reported
@virginmedia Hi, when I call it says we are you've been having problems but when we carry on the call it ends saying server unavailable
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✿ The Humble Monster ✿
(@anellaellaeh) reported
@ELDRITCH_FART @CommunityFibre I’m having the same problem 🙄 sometimes when I restart it, it connects for a min or so and disconnects. I might have to go back to virgin Media 🤔
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Ric Toone
(@rictoone) reported
@virginmedia Still showing as ‘no known issues’ but we still have no internet in the street. Can someone please take notice of what I’m saying
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Conor
(@ConorA96_) reported
@Betchells_ @virginmedia So stupid, had an email last saturday saying next 14 days so lets see what happens next week
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James Kearns
(@JamesKearns121) reported
Hi @virginmedia @VirginMediaIE wifi down all week. Any sign of it being fixed around DunLaoighre/Monkstown/Deansgrange area ?
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SydneeMay
(@SydneeMayyJ) reported
@virginmedia 5 calls this week, problem resolved about a bill then now your CS have been rude and said it was never actioned…leading me to complain…not good, stressful and upsetting
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x_mass
(@x_mass) reported
@virginmedia I refer you to your "accessibility & vulnerability policy" Upon informing Virgin Media that I was severly disabled Virgin Media acted in direct opposition to its stated policy I.e it removed access to its services despite all aspects of service delivery were available Thats FRAUD
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Nick🇬🇧
(@Toulbox) reported
@virginmedia AB, your customer services team @virginmedia have failed you (and my partner) 3 times, your engineers failed 3 times, how many more chances do you need? #poorcustomerservice