Virgin Media Outage Report in Colindale, Greater London, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Colindale, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Colindale, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Colindale, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, City of Westminster, Enfield Town, Hammersmith, Southwark, Westminster Abbey, Brent, Hackney, Islington, Paddington, Waltham Forest, Hampstead, City of London, and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 6 hours ago |
|
London
|
Internet | 8 hours ago |
|
Camden Town
|
Total Blackout | 15 hours ago |
|
London
|
Internet | 17 hours ago |
|
London
|
Total Blackout | 18 hours ago |
|
London
|
Wi-fi | 19 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Colindale, England
Latest outage, problems and issue reports in Colindale and nearby locations:
-
Mark Cairns (@CameraCairns) reported from Islington, England@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
-
Ian Williamson (@StMirrenDaft) reported from Tottenham, England@virginmedia what's going on in N4? Internet is down constantly
-
Robert Frame (@hiaw61) reported from Hatfield, England@virginmedia and still NO RESPONSE but I’ll still pay your extortionate monthly fee for what a crap service and a non existent customer service
-
Peter Reeves (@Peterreeves18) reported from Richmond, EnglandHey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
-
Emma Jude Harris (@HeyEmJude) reported from Tottenham, England@virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.
-
Mark Cairns (@CameraCairns) reported from Islington, England@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
-
Paul Lewis (@paulstevenlewis) reported from Barnet, England@virginmedia We have no broadband as of midnight, in London N3. Your status says no issues but rebooting router does not help. Can’t get through to anyone by phone or message and we are very dependent on internet right now. Please help.
-
MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
-
Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
-
Claire Vale (@claire_vale) reported from Enfield Lock, England@virginmedia I’ve run the test and it says there is no issue?
-
Mark Phillips (@Mark_Phillips66) reported from Camden Town, EnglandGreat. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.
-
Mark Cairns (@CameraCairns) reported from Islington, England@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
-
David Moynihan (@DavidcMoynihan) reported from Hackney, England@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
-
OfficalJatman (@Officaljatman) reported from Hillingdon, England@virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?
-
Michaela (@MickeyMullins11) reported from Hillingdon, England@virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving
-
David Moynihan (@DavidcMoynihan) reported from Hackney, England@virginmedia @TweetingKatzo If this is the case - what is our package of support / remuneration etc?
-
David scilly (@DScilly) reported from Islington, England@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
-
Aaron Parr (@GreenParr) reported from Hackney, England@virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair
-
David Moynihan (@DavidcMoynihan) reported from Hackney, England@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
-
David scilly (@DScilly) reported from Islington, England@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Bagpuss Grognard (@davepaters) reported@virginmedia Have just spent 1hr 48mins on the phone to you looking to discuss leaving can someone please contact me via DMs. I STILL don't have resolution to a complaint from last year either!!!
-
Craig fullard (@frcraigfullard) reported@virginmedia They have spent over an hour on the phone trying to get it sorted and just got transferred from one department to another. They have been with you since it was Cable and then telewest etc and have never owed any money. A loyal customer who was in tears this afternoon. Sad.
-
Richard Piercey (@ropey69) reported@virginmedia Inflation in December 2020 was 0.6% and yet your increase equates to more than a 10% increase on my plan price. That is not acceptable even if you take into account the lack of increase in 2020. What do I need to do to cancel and move elsewhere?
-
stu (@pitiful_stu) reported@virginmedia been cut off twice trying to call to resolve my issues. your employees are actually pathetic your service is literally beyond dog **** it's actually a disgrace
-
Alfie Clifton (@Alfie_Clifton) reported@virginmedia is it possible to speak to a human on your customer services helpline at any point? Or do I have to spend my time listening to the same robot on repeat? Many thanks.
-
Dan (@danbriedis) reported@virginmedia great news on the new WiFi pods and 5G. Just a shame that the delivery of both product launches has been so poor. No WiFi pods in stock and existing customers can't order yet. Apparently 5G will magically appear on my phone at some point but nobody can say when/how?
-
Liverpool4life🏆🏆🏆🏆🏆🏆 (@King_Salah_) reported@Sophhs96 @virginmedia Do yourself a favour and cancel ASAP.. the clowns that work there are a joke...this company will go under soon because of these idiots
-
Taylor Whiteley (@TaylorWhiteley) reported@virginmedia what a disgrace. Appalling customer service! Moving house and received a letter to cancel for free at any time due to a price increase. 3 hours later, we’re being passed to the FIFTH team and no closer to disconnecting #virginmedia #daylightrobbery
-
Gina (@genie_gi) reported@virginmedia You have the WORST customer service ever. I've waited 40mins to speak to someone tonight about my phone line being active despite cancelling all services in Dec only to be HUNG UP ON. I doubt you will even bother to call me back. Thanks for nothing
-
kim i am ™ (@purplepika007) reported@virginmedia I’ve been trying for 4 solid days to get someone to fix my disabled Aunt’s home phone line. She relies on this & her safety alarm also won’t work without a functioning landline. Just how do you get a fault fixed with your company??? Very frustrated