Virgin Media Outage Report in Bricket Wood, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bricket Wood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bricket Wood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Bricket Wood, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Harringay, Cricklewood, Watford, Hampstead, Bushey, Islington, Wood Green, Radlett, Ruislip, Wembley, Finchley, Hatfield, Camden Town and Luton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| Harringay |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bricket Wood, England
Latest outage, problems and issue reports in Bricket Wood and nearby locations:
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Peter Boxer
(@peter_boxer) reported
from
London Colney, England
A wise man once told me that a bad thing is not a bad thing until you deal with it badly. @virginmedia you did bad, your front line cs compounded it. But your complaints team have impressed me. Bravo to them. #CustomerService
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Luke
(@lvkebaker) reported
from
Camden Town, England
Appalled at how poor the @virginmedia customer service has been in the last few weeks
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Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia I have a dreadful phone signal, I don’t receive calls sometimes just get a voicemail as phone didn’t even ring and I keep getting cut off. Signal is always on 1 bar at home. Help please.
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Richard Pile
(@DrRichardPile) reported
from
St Albans, England
After 72 hours without functioning WiFi/broadband (have given up explaining the difference to my bemused family) , normal service is resumed. It’s been tough. We had to actually watch whatever was on live TV. Dreadful. Big thanks to @bt_uk for sorting out @virginmedia mess
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Chris Tustain
(@TustainChris) reported
from
Hatfield, England
@virginmedia trying to cancel your appalling services and no conveniently there is an intermittent network fault that is going to take you over 10 days to repair... it’s ok though as you’ve offered me £5 compensation! Honestly the worst service provider in the industry
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Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
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Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
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owain gerreyn
(@ogerreyn) reported
from
London, England
@virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!
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Luke
(@lvkebaker) reported
from
Camden Town, England
@virginmedia I miss the call because it wasn’t at the time I had asked - Now I’ve heard nothing and am wondering why I should continue my service with you.
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Michelle Nathan
(@michellenathan1) reported
from
Radlett, England
@virginmedia In my house the signal is very bad all the time. I’m actually at my parents and the signal bad here too.
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Shevanne Helmer
(@shevy001) reported
from
London Colney, England
@virginmedia is the worst customer service in UK
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Victoria Cuthill RN
(@VickyChas3) reported
from
Harrow Weald, England
@virginmedia Errr I’m ahead of you...no-one’s telling me when my service will resume!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
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linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia You made it as hard as possible to make a complaint. I would like someone from your customer services to call me, so I don't have to waste yet more time on hold and then explaining the problem to a poorly trained member of staff with a script
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Michael McDermott
(@ElGuiri13) reported
from
Barnet, England
Yet ANOTHER problem with @virginmedia broadband & TV. Third time this week and that’s not unusual! #PayingTooMuchForNothing #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin
(@HiMartinHere) reported
@virginmedia Hi I’ve been on hold to you for an hour because YOUR service status says broadband is fine in my area, but mine isn’t working at all. Can you process a refund for the cost of the call. 25p per minute and no answer. No internet.
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Fumei
(@hunter_fumei) reported
@virginmedia I tried, was on hold for over half an hour and then got hung up on. Support isn't exactly reliable
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mark palmer
(@MaverickMark) reported
@virginmedia Broadband down several times in last few hours. 20-30 times down a day for month. Over an hour to get through on phone and then dropped twice. Call up to cancel and that option terminates call and asks me to call back. I want to leave please arrange.
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Claire Parker
(@Claire_Guiney8) reported
Tried contacting @virginmedia re moving home all weekend. Chat line so busy it transfers you to textbot. 20 minutes on textbot to tell me no virgin at new home. Phone line takes my details including password then says its too busy to talk to me. I’m moving on Thursday. Help! #
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ice
(@jfk9877) reported
@virginmedia hi my broadband keeps going down how to a report an issue to you guys on the website?
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mark palmer
(@MaverickMark) reported
@virginmedia no resolution and no ability to get through on any channel. promised calls not made. a month of this and broadband down 20-30 owtimes a day. How does a customer get get treated like one? dont hide
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Alexis Taylor
(@captainalexis) reported
@virginmedia And how do I do that? Your app has details as that’s where I’m getting my lack of service updates from.
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Joanna Jagiello
(@JoJagiello) reported
@virginmedia So you are happy to just leave it at that? You think its acceptable to let a customer try all these channels, daily, over and over again for weeks on end? Would you be happy with that? I doubt it. And this is why I believe you are simply taking the micky out of me.
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A MELANATED GOD ♉️
(@ejiroSAfe) reported
Every ******* day the WiFi in this house is **** I AM OVER ITTTTT you know what yeaahhhh @virginmedia are ***** HOLES absolute ******* PRICKS cause we’ve been calling about the WiFi you man say “take the plug out and put it back in” like I’m actually loosing my mind over here
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Andrew Robson
(@roband67) reported
@virginmedia Sadly not, states no service issue