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Virgin Media

Virgin Media outages and service status in Mill Hill East, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Mill Hill East, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mill Hill East, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 55% Internet (55%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Mill Hill East, England

The most recent Virgin Media outage reports came from the following cities: London, Barnet, Hammersmith, Hatfield, Southwark, City of Westminster, Newham, Wandsworth, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, and Enfield Town.

CityProblem TypeReport Time
London Wi-fi 4 minutes ago
Barnet Total Blackout 45 minutes ago
London Internet 56 minutes ago
Hammersmith Wi-fi 1 hour ago
Hatfield Internet 1 hour ago
Hammersmith Total Blackout 2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mill Hill East, England

Latest outage, problems and issue reports in Mill Hill East and nearby locations:

  • CraigyBEsq
    Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @Devantaylor_ @virginmedia I am on phone to BT now changing. The service at Virgin is appalling

  • CraigyBEsq
    Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia all broadband services not working in SW18. Having to connect and work via my iPhone using personal hotspot. What is status with your broadband service. You sit hang your phones up so cannot call you. Not great service

  • dianaziedina
    Dino (@dianaziedina) reported from Kensington, England

    @virginmedia @virginhelp Things are very bad on w10!!!!! No internet once again😑😑😑

  • stephen_09
    Stephen (@stephen_09) reported from Hammersmith, England

    @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

  • Jamesmeredith
    James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia @virginhelp #internet. This hasn’t been resolved Virgin. Virgin Media told The Sun some of its 8.7million customers experienced a brief issue with their TV service this morning but says this has now been resolved.

  • chrisruby3
    Chris Ruby (@chrisruby3) reported from Brentford, England

    @virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.

  • _euanwilson
    Euan Wilson (@_euanwilson) reported from London, England

    One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful

  • phil_marriott
    Phil Marriott Ⓥ (@phil_marriott) reported from Camberwell, England

    @laurabailey @virginmedia They are completely useless. I don’t understand how they continue to get away with such poor service.

  • langolf
    Aleksandr Langolf (@langolf) reported from Ealing, England

    @virginmedia @leesoo89 It’s not working.

  • vickileepower
    Vicki Power (@vickileepower) reported from Camberwell, England

    @virginmedia No broadband at SE22 0DJ since 10am. Virgin phone auto test says nothing wrong with the service in my area. Help.

  • stephen_j_moran
    Stephen Moran (@stephen_j_moran) reported from Harrow Weald, England

    Virginmedia is down in Harrow and apparently all over the country. Even their service status page is down.

  • CraigyBEsq
    Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @lemonfreshrob @virginmedia Me too....been 5weeks and service is shocking. Not settling for it anymore . Just contacted BT and they are gonna install me WiFi with them in 2 weeks fibre as was with them before for 3 years and never ever had an issue with them

  • davorg
    Dave Cross (@davorg) reported from Wandsworth, England

    Hi @virginmedia. My street WhatsApp group shows that all of your customers on this road have no broadband service. A Google news search shows the problem is wider. Your status page is broken. Please give us some information.

  • catgull
    Catherine Gull (@catgull) reported from Kensington, England

    @virginmedia what is going on with the network. No service!

  • music235
    Nick 235 (@music235) reported from Brentford, England

    @kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging

  • NickAKramer
    Nick from London (@NickAKramer) reported from Barnet, England

    @virginmedia Outage N12 North London Call centre not even ringing Web site down. Need Broadband for WFH. Please put status on Twittet ASSP

  • SarloFabio
    Fabio Sarlo (@SarloFabio) reported from Ealing, England

    So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband

  • sbraganza
    Stan Braganza (@sbraganza) reported from Barnet, England

    @virginmedia internet is down here in N14. And before you tell me, I tried to check service status, but the service status checker itself is crashing too. Let us know you’re working on it and give us an ETA so we can tell our clients.

  • chrishadland89
    Chris Hadland (@chrishadland89) reported from Ealing, England

    @virginmedia no Broadband service. London W5 area for about 2 hours now.

  • NailsByNemo
    Atima Bhatnagar (@NailsByNemo) reported from Brentford, England

    @virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jamieba41435150
    jamie baxter (@jamieba41435150) reported

    @virginmedia is there issues in the sp9 area, as no Internet working?

  • bobwootton
    B o b W o o t t o n (@bobwootton) reported

    @virginmedia Did full reset on router which enabled me to talk to it via hardwired laptop. Tried entering modem mode again, having again, had to repeat escape procedure. Need help getting working modem mode…

  • CreasyEmma
    Emma Creasy (@CreasyEmma) reported

    @virginmedia Or get a manager to call me back to issue one as they can make call backs

  • scottyjcass88
    Scott Cassidy (@scottyjcass88) reported

    @virginmedia I just wanted to make sure it was logged and noted. Weather can be massive issues. Thank god it didn't happen on the weekend and the kids have no morning cartoons lol

  • _itsPrincessTee
    𝒯𝑒𝑒 🤍 (@_itsPrincessTee) reported

    @virginmedia THE WORST ******* INTERNET EVER. HOW MANY TIMES DO WE HAVE TO CALL UP AND CALL YOU ROUND FOR YOU TO KEEP ******* WITH IT???? Piece of **** company. Do not recommend. Many others agree with me.

  • dennyytm
    denny (@dennyytm) reported

    @virginmedia YOUR INTERNET HAS BAD UPLOAD SPEED AGAIN!

  • Alan94192460
    Alan (@Alan94192460) reported

    @virginmedia Hi can’t seem to contact you any other way just had install yesterday but can’t connect Virgin connect app also the light on the hub stays yellow not white please help

  • Reaganaa
    Reagan (@Reaganaa) reported

    @virginmedia literal worst WiFi signal I’ve ever experienced in my life I ONLY get WiFi when I’m right next to the box can’t use it in any other room????? What on earth???

  • sneaker52
    sneaker52 (@sneaker52) reported

    @virginmedia No just heard someone in the background and they hung up! I’m assuming there’s 14 day cooling off period. As currently you’ve installed something that doesn’t work. All I need apparently is the wi-fi pods but can’t get anyone to send. Please escalate as a complaint

  • Will_I_Sam_89
    Sam Williams (@Will_I_Sam_89) reported

    @virginmedia then after multiple service issues, countless customer service embarrassments of disconnecting me. No notes made on my account or hardly any of my issues or actions on your behalf. Changes to my account without permission and then Alex tried to charge nearly £300 2/3