Virgin Media

Virgin Media Outage Report in Mill Hill East, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Mill Hill East, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mill Hill East and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Mill Hill East, Greater London, England 05/06/2025 16:10

May 06: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Mill Hill East, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Bushey, Wembley, City of Westminster, Poplar, Ilford, Ealing, Uxbridge, Enfield Town, Wood Green, Islington, Bermondsey, Leyton, Charlton and Finchley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomBushey Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Total Blackout
United KingdomCity of Westminster Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mill Hill East, England

Latest outage, problems and issue reports in Mill Hill East and nearby locations:

  • BostonCelticsFC Boston Celtics (@BostonCelticsFC) reported from Walthamstow, England

    @virginmedia need home phone support please! Been on hold 1 hour 20 mins. The Home phone for some reason is not making outgoing calls and when it does, it comes up as a mobile number which I'm assuming is on the sim card from the burnside terminal. Need help please

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?

  • Gksharkar Gk (@Gksharkar) reported from East Ham, England

    @virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.

  • katie__arabella Katie Arabella (@katie__arabella) reported from Islington, England

    @virginmedia yo we’ve been trying to cancel our new contract since Saturday but your customer service assistant wouldn’t help us. Can someone help on here please? It’ll be over a month before you install our internet & need to work from home innit so can’t wait that long. 😬😬😬

  • matbarnett Mat Barnett (@matbarnett) reported from Walthamstow, England

    @virginmedia Thanks. We’ve just been told 4PM too but can you confirm if it was a planned outage? We weren’t given any notification and this is the worst possible timing.

  • JCherryAMES James Cherry (@JCherryAMES) reported from London, England

    @virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!

  • katecooperuk Kate Cooper (@katecooperuk) reported from Brentford, England

    @virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢

  • 65moon MiaMc (@65moon) reported from Broxbourne District, England

    @virginmedia why does my TiVo box only record partial programmes? So annoying to sit down to watch a film to find it’s only recorded 28 minutes 😡I have two boxes and it happens on both. Why am I paying for a non-service? This needs to be fixed ASAP

  • pharmr5 diviyesh shah (@pharmr5) reported from Brentford, England

    @virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.

  • pharmr5 diviyesh shah (@pharmr5) reported from Barnet, England

    @virginmedia why is the Broadband down again?? This is gapping on a daily basis

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.

  • philip_berryman Philip Berryman (@philip_berryman) reported from Barnet, England

    One month now of hassle trying to instal fibre optic. @virginmedia constant hassle. Promised engineers that don’t arrive, promised call backs that never happen, 4 hours on hold, engineer installing wires incorrectly, 4 weeks and still no service. Cannot run business! Help!

  • ImDjSmith_ Dj Smith (@ImDjSmith_) reported from Hackney, England

    @virginmedia Then John if you read my tweet you would of seen the images attached and that NO ONE is picking up the phones at virgin media customer services. and I can see from other people’s tweets. There is a common theme here. Why can’t @virginmedia call me back???

  • hogartha Anne Hogarth (@hogartha) reported from Loughton, England

    @virginmedia Pretty poor. We will contact you with the full details. The current speed is 31Mbps!

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    @virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!

  • elfakiuk Ahmed Elfaki (@elfakiuk) reported from Ilford, England

    @virginmedia Not sure if it is one issue that can’t fix fir four or five weeks or every week a new one. The issue is we relying on @VodafoneUK to work from home

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia

  • cooki40 Tracey Cookson (@cooki40) reported from City of London, England

    Well @virginmedia after being with you for 4 years I am disgusted that you want to charge me to leave!! Considering the landline has never worked during that time as well. People never use them, terrible service!!!

  • Transome77 Terry Ransome (@Transome77) reported from Ilford, England

    @virginmedia trying to contact you to cancel my services. Cannot get through on phone or through messaging? Please help

  • welbymcroberts Welby McRoberts (@welbymcroberts) reported from Hillingdon, England

    @jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • emzbuckley Emma Buckley 💙💙💙 (@emzbuckley) reported

    @virginmedia I have no internet in Shepshed in Leicestershire. I have pulled the plug on it and I have nothing. And according to your service check, there is nothing wrong but there is so what do I do?

  • skybluechick72 Sam D (@skybluechick72) reported from Rugby, England

    @virginmedia It’s come back on now - I only knew it was down as looked on Twitter then 5 minutes later it came back just extremely frustrating start to the day

  • RickiNeill 🇬🇧Ricki W Neill 🇬🇧55 🏆 (@RickiNeill) reported

    @virginmedia Never gave me the option

  • MyTriChallenge My Tri Challenge 2022 (@MyTriChallenge) reported

    @virginmedia I tried & it is a known fault it then tells you to log in to your account as eligibile to claim money off bill, however I can't log into the account due to the never ending circle creating new passwords & trying to log in. I need assistance resetting account details to log in!

  • bekkascottx bekka (@bekkascottx) reported

    @SeanSmi59697180 @amoss45 I’m with Virgin media, £24 a month and it’s never gone down on me, had absolutely no issues with it!

  • YusufPonders 𝚈𝚞𝚜𝚞𝚏 𝙿𝚘𝚗𝚍𝚎𝚛𝚜 (@YusufPonders) reported

    Honestly, why is it a consistent theme that customer service rarely gives good service. @O2 & @virginmedia whenever I have to contact you a 2 min job becomes an all day thing, people hang up on me, make me wait unreasonable amounts of time & talk to me like crap. I hate it.

  • jaystocky Jamie (@jaystocky) reported

    @virginmedia Pay £35 for 70 down and never get that, and it keeps dropping. TOOB charge 25 for 900 mbps symmetrical, surely for the extra money for less speed you could make up for in reliability?

  • rtnapes Ross Napier (@rtnapes) reported

    @virginmedia What’s the number for your complaints department? Spoke to someone who put me through and got an automated message before the call cut off? Have outstanding complaints not resolved. This is crap service all round

  • 2e0fwe 2E0FWE (@2e0fwe) reported

    @virginmedia internet down, pay a huge amount for this and requried for working from home. Whats going on ? Thankfully have backup solutions, but much slower speeds - shouldnt need to use these but thank goodness they are in place.

  • vDbUaxEVppqu4zt leclaire Bryan (@vDbUaxEVppqu4zt) reported

    @naughtsG @virginmedia Dm @legittoolz ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.