Virgin Media Outage in Harrow Weald, Greater London, England

@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

@virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

@sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

To say I'm #frustrated with @virginmedia is an understatement. No TV, no service and no sign of it being fixed. More than 4 months and added expense for dodgy decisions. Grrrrr

30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

@virginmedia Have gone through all these processes and still no resolution. None of your agents are listening. I’m just gonna go. I can’t believe this is how you treat your customer of 5years...

@virginmedia I know the status of the service.

@virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.

@virginmedia hi why my internet has been down since 2 pm can you please advise

@virginmedia After an hour and ten minutes. Utter rubbish. Very pleased I did not take your service and went with @BTGroup

@mediaczar @virginmedia None of the reviews include reliability, because that’s the most difficult thing to measure from outside and no one releases their figures. It’s the worst thing that’s ever happened in the world. Ever.

So once again my internet is not working @virginmedia

@virginmedia so after trying to cancel my account with you guys ... being put on hold for over 40 mins the woman hangs up at 9pm and your closed !!! I’m actually so happy im leaving now ! **** this #virginmedia

@virginmedia Wireless and before I get the next question, we all use Macs so we have to borrow cables / adapters to check a wired connection but whenever we do that, would you believe, there’s no issues on those days!

@virginmedia I’ve been checking peridoically over the last fortnight when the service gets really bad and there haven’t been any known issues. I’ve just checked again and none.

@VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

@virginmedia Been on call and waiting for 15 minutes. Very poor

Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.

@virginmedia Its just a consistently bad customer experience across mobile, TV and broadband. You CSR tools are archaic and your teams aren't suffucuently trained or empowered. The Virgin way died years ago.

@virginmedia This call was in response to a well documented complaint that has been going on for months and someone calls who we are unable to communicate with and yet I believe you are a communications company. The last engineer did sort some of the issues but he left full of promises..

@JayLatif @virginmedia That’s very frustrating I have so many issues with them because a lady on the phone messed up. Misled into a contract, told me channels were on my package and they weren’t. I hope you sort your problem. 😞😞

@virginmedia no telephone service here, please advise. Central London

@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service

@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.

@virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.

@vmbusinesshelp @virginmedia Engineer spend yesterday 2 h and today 4 h still not working. I trying call so many times. No one pic up phone.

@jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.

@virginmedia still with out broadband from Saturday 26/10/19... I really don’t understood what’s happen. Is not possible call and fix problem. I highly don’t recommend your company!!!!

@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom

@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue

@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !

@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom

@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia

@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself

@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall

What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life

@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom

@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson

@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave

@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less

Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience

@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!

@PaulGrayburn @30Sixteen @Coffers1981 @JayRudd4 @virginmedia I agree virgin broadband is better sky was ******* useless mate we got all sky sports and even bt sports with virgin and cheaper than sky and never had bt sports with sky 👍🏻

@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.

@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom

@MAP_PM @virginmedia This is the norm. They never resolve any faults

@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom

@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom

@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom

@thelawns @SkyHelpTeam Cancel them. I've just cancelled @virginmedia as they were about as useful as a sock full of shit.

@Switchtobetter @virginmedia @mrpbarrington @bt_uk It's funny as 6 months before that a virgin worker came mine for a repair and said god help you as things are going to get worse as there moving most call centre jobs abroad.. He said he would never have virgin media or mobile

@virginmedia every UK mobile network appear to allow their customers UK or EU roaming charging when going to Jersey or Guernsey apart from YOU! How do I complain because I want this to go to the ombudsman to investigate.

@daynahanlon_ I recorded it on tv3 last night so I reckon it's on virgin media player. My heart is broken watching it Dayna just prepare yourself x

@virginmedia any know internet problems in area 02. Internet has been off for about 2hrs but website says it is fine.

@virginmedia As usual there are no known issues in my area, just a poor broadband provider who need to step up and do something about the service they provide. I’m currently using my phone data to reply to this as your vivid 200 broadband cannot support twitter

@virginmedia been getting a 102 error all night saying there is no network cable. The ****** things plugged in. Reset it all 5 times and it still doesn’t work. I do not pay £60 a month for this shit

@virginmedia You should have my mobile number on your records. Or you could give me the address for my complaint letter, as I asked. Or you could give me the full refund I had already agreed with one of your employees in September

@virginmedia It was resolved to Virgin’s satisfaction but most definitely not to mine. This sort of ‘for security reasons’ fob off is something I’ve experienced a lot with Virgin, hiding behind GDPR to make communicating your issues even more difficult. You could look into it and ring me

@LeanneCoulthar1 @virginmedia It might be worth blocking out the whole morning in your calendar. The call wait times are really bad.