Virgin Media Outage in Harrow Weald, Greater London, England

@virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment

@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..

@virginmedia Yep and no issue with the promotion running out - my issue is the way the email is laid out, basically suggesting the deal will carry on the same only to hide the actual cost (that changes a few days later) in the same print, which is incredibly misleading.

@virginmedia tv not working in the TW2 area

@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.

@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.

@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬

Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.

@virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.

@virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!

@Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((

Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!

@virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!

No to Virgin Media, better service somewhere else #novirginmedia #badservice #cancelservice

@KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit

Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...

Ok, day 4 with no home broadband and I’m only aware there’s an issue because I kept chasing by phone rather than waiting for my new hub to be activated as suggested on the regular enquires number @virginmedia Thanks a bunch 👌

@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.

Never again with @virginmedia. Of course, there's no way of speaking to a human because we fail security, given we no longer have an account with them...

@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

@virginmedia having the usual crappy issues with virgin no tv tonight cant wait to leave this useless provider

@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service

@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys

@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv

@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.

If you are thinking of joining @virginmedia ......don't! Wasted days off work, hours on the phone. They've ground us down, we're off!

@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw

@virginmedia Signed up for a text, got a text, sorted. Good service. Clever

@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted

@virginmedia no tv service. No answer from 150 customer service. What’s going on

Stupid @itvhub or @virginmedia messing up on me when this funny convo between the Lukes and Mike happening #LoveIsland

Virgin media - useless Customer service thanks for **** all !!!!

Virgin media are hands down the WORST WiFi providers omg.

Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

@virginmedia You need to fix the cable outside. Apparently a more experienced technician. Just called your team again in India and phone put down. Please get someone from your UK office to call me please #poorservice #noservice #nowifi #noTV #NoPhone

Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

@virginmedia To be clear: the only issue *is* the absence of emergency phone line. This was my first experience of Virgin Media as I am new customer.

@virginmedia Your WiFi service has been down for 5 hours any update

@BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

@virginmedia your broadband service is down again in SW13 tired of arguing with your Indian call centres who never see any network problems and ask me to turn off and turn on my router! Seriously that does nothing, loose the script!

@virginmedia thanks virgin media for a wasting 5 hours of my day waiting for an engineer after I reported a fault with my landline on Sunday. Turns out it was a problem with your cabinet so the engineer didn't need to check my property.

@virginmedia good Morning, can I ask who do I make a complaint to when I am getting another persons bills/Invoice, my own email address, I do t even have a VM account

@virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.

@virginmedia All I wanted to get across is that the reputation it brings to the company is really bad

@virginmedia @Virgin_Victoria The reason I refuse to get anyone in trouble is that if I was doing that job I would be frustrated too if im not hitting my targets for his commissions. Maybe you need pop up stores rather than door to door. And I’m massive on customer service

@virginmedia Hi can u help, I am a customer. Am I able to stop constant phone calls, re up grading my package. Thank you.

@virginmedia are there any issues with #netflix none of my V6 boxes are loading Netflix at the moment. Netflix works via my mobile phone though connected via VM router

@virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it

@virginmedia Your customer service is horrible. I've been frozen out of my email account, phoned call centre, been left on hold, hung up on, and promised a call back which hasn't happened. I need to talk to someone who can actually help me.

@virginmedia Cen you look into my situation please. There must me some sort of resolution to this situation that is painless. I have spent 3 hours in the last 2 days just trying to sort this out. Other people have contacted their provider and have had a much better and supportive servive

And the worst customer service award goes to @virginmedia

@virginmedia I'll have cancel the direct debit then, I can't see any other way around this. I wonder if you'll find my account if I do that 😂

@virginmedia Ha iv just grabbed a technician outside shevis going to run a test as she visiting addresses with same issues 👌

@virginmedia Like I said neither work because no one seems to think I have an account. It's your billing and account system so its your responsibility to fix it and work out a resolution. At the moment it seems to me like you're putting a barrier in place to prevent people from leaving.

@virginmedia keeps having issues over the last few months, internet/router shuts off couple times a week, then some issues in the area are happening and what not, always having to fall back on my neighbours @SkyUK broadband in the meantime.

@virginmedia That's just the service status which I constantly have to check so no help at all as we speak the internet and TV went again

@virginmedia Yes I'm currently suffering from a stroke and your operator has told me I'm 56th in the queue but that my call is important. I'd like to therefore cancel my NHS payments but apparently I'm 10,486th in the queue for cancellations! Can you just put me through to Mortons please 👍

To customer services and have got absolutely no where. Also - Virgin Media is being cut off tomorrow (as we expected to have Sky by then) so have a month with no access to TV. Very close to renewing with Virgin again! @MoneyTelegraph