Virgin Media Outage Report in Harrow Weald, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harrow Weald, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harrow Weald and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Harrow Weald, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Southwark, Islington, Hammersmith, Slough, City of Westminster, Hounslow, Barnet, City of London, St Albans, Stanmore, Greenford, Watford and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southall |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
||
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harrow Weald, England
Latest outage, problems and issue reports in Harrow Weald and nearby locations:
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia can you send me a letter I need to know what the problem is and when it will be fixed.
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Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have already raised a complain but it doesn’t help that my daughter is at home not able to study.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?
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Shumailla
(@szdar) reported
from
Harrow Weald, England
@virginmedia sick to death of this absolutely rubbish WiFi. Rebooted several times, phoned your team, even installed a new router. Nothing seems to improve it and you supposedly pride yourself on being the best. Please fix this issue.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia can you let me know what’s happening with my internet? Down for hours & the service status online reckons it’s perfect - bored of this constant issue 💤💤
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Hillingdon, England
@virginmedia The WIFI and signal has been down in my area for over 4 days ... YET you have the audacity to send me a letter claiming you will be increasing my monthly bill? Who is running your company and are you having laugh?
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia WiFi on the Underground is the WORST! Especially for Virgin customers! Roll on when Vodafone takes over!! 😒
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
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Clare Ryan
(@msclareryan) reported
from
Camberwell, England
@virginmedia our connection is down in London SE15. When we log into our virgin account it says we’re not customers,the phone number - 150 and the alternative - both go dead when we dial, and your chat function is directing us to the phone. How do we contact you & sort this?
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia Got through on text: they offered to cancel the increase & restore the £44 price, but refused to match the £40 as it’s “only for new customers”! They referred me to Retentions, but they have now withdrawn even that offer & insist I must pay the full £47.50! Just unbelievable!
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Rita capaldo
(@rita_capaldo) reported
from
Camden Town, England
@virginmedia I have been told that the issue will be fixed this morning at 9 but that’s not the case can you please check?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia It’s very usual for Virgin in Hampstead but would be nice if you were in a bigger hurry to fix it , especially when we are all working from home
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Stephen Moran
(@stephen_j_moran) reported
from
Harrow Weald, England
@virginmedia We're expecting an engineer visit between 4 and 7pm today. It's 5pm now and no sign yet. Getting dark outside. If it's not fixed this time, we will have to think about switching to another service supplier, which we really don't want to do.
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Lee
(@Rich_AKA_Chad) reported
@JoshBakerFilm @virginmedia I got an SMS overnight saying it's fixed (Lambeth SW2). Still no service, I do note that Virgin cancelled my Loss of Service registration though. And yes, I have tried restarting my router @virginmedia
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SMG
(@St1ngRae) reported
@virginmedia in East London and wifi has been terrible for 2 weeks now. Promised that it will be fixed this afternoon at 4pm. Can't take this any more! Fix it please.
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Dan Barlow
(@DanBarl02044786) reported
@virginmedia I need some help here please. I raised a complaint 43 days ago and I've had not response from the company. I'm not speaking to the Web chat team and feel like I'm been pushed aside. Can somebody please help me before I go to the ombudsman to complain about this.
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John Parr
(@Johnnyparrite) reported
@virginmedia I have also sent an email to the resolution team directly from my personal account
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Harvey
(@harveyglover) reported
@virginmedia we have had no internet in SW9 now for 24hours. The service status page said it would be fixed by 10:05am this morning. Can you provide any updates?
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Chris Hamilton
(@topherham) reported
@virginmedia I’m now on hold having been informed the wait time is up to an hour. How on earth can you explain that I was promised a call within two hours of 19.25 last night, that call was never forthcoming and now I’M put on hold for an hour? This is outrageous.
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Hannays Solicitors
(@HannaysSols) reported
@vmbusiness Our broadband is down again in South Shields. When will you fix the problem?
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Tim
(@TB55096741) reported
@virginmedia and now I’ve been cut off! I need some help ASAP please
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John Parr
(@Johnnyparrite) reported
@virginmedia They advised they had no authority to resolve the complaint but weren’t able to put me through to someone who could, couldn’t email anyone on my behalf or request a call back
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Joshua Baker
(@JoshBakerFilm) reported
@virginmedia We have had zero service for 3 days. At one point this was problem that spanned Brockley to Blackheath. virgin says it’s fixed. In one local WhatsApp group 20+ people have no net. We are all being fobbed off by call handlers, told there is no issue, or it’s our router...