Virgin Media outages and service status in Croxley Green, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Croxley Green, including 1 direct report.
- The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
- The most recent signal from this area was received May 9, 10:12 AM GMT+1.
- Internet (72%)
- Total Blackout (10%)
- Wi-fi (7%)
- E-mail (4%)
- TV (4%)
- Phone (1%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Croxley Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxley Green, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 9: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Croxley Green, England
The most recent Virgin Media outage reports came from the following cities: Hounslow, Slough, Edgware, Southall, Richmond, Watford, Barnet, Wembley, Potters Bar, Greenford, Hemel Hempstead, Elstree, Beaconsfield, Northolt, and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow
|
Total Blackout | 8 hours ago |
|
Slough
|
Wi-fi | 1 day ago |
|
Edgware
|
Internet | 2 days ago |
|
Southall
|
Internet | 2 days ago |
|
Slough
|
TV | 2 days ago |
|
Southall
|
Internet | 3 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Croxley Green, England
Latest outage, problems and issue reports in Croxley Green and nearby locations:
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Jeff Brown (@fadermonkeyking) reported from Richmond, England@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia @dpjohnston10 Complaints procedure is non existent. If you phone, promised call back never happens, webform complaint doesn’t work and hasn’t since at least 28/09. Sent letter 3 wks ago - no response, despite website saying response within 48 hours. Ombudsman here we come.
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Francesco Marchet (@MarchetF) reported from Brentford, England@virginmedia how do I get in contact with you? My appointments have been cancelled twice now. Such a poor service!
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≡xtr≡m≡pcuk 🔜 #i69 🤟 (@ExtremePCUK) reported from Hillingdon, England@virginmedia ABSOLUTELY TERRIBLE SERVICE! I’ve worked with major computer and ISP’s over my time but by far Virgin Media is the worst! I pay £111 a month and not one person can help. Intermittent internet for a month but they say just wait another week it may be back on!
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Paul Swain (@PaulswainDJ) reported from Kings Langley, England@virginmedia I’ve given up for tonight. I’m struggling to deal with a company that has lied on record and taken money wrongfully out of my account. @MartinSLewis help!
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Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England@virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please
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💋unknown💋 (@unknown45523435) reported from Hillingdon, EnglandVirgin media down all over it seems… need #Internet what’s wrong with you @virginmedia
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Paul Swain (@PaulswainDJ) reported from Kings Langley, England@virginmedia An ongoing account issue. All I’m trying to do is sort it out. Your staff accepted my call today and then hung up after 17 minutes of hold time.
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jeanne smith (@jeannesmith1) reported from Hillingdon, England@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Lee Neale (@lhntennis) reported from Richmond, England@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
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Vijay Jois (@vijayjois) reported from Mill Hill East, England@virginmedia what is the problem with #broadband this morning?
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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ᒍᗩᑎE (@gemmak500) reported from Chesham Bois, England@virginmedia Yes, it’s showing issues but we are still being treated like this is a new issue with no history. 😩
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SusannJerry (@MrsJerryTweets) reported from Hounslow, England@8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.
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BuG$y (@browngaybitch) reported from Harrow Weald, EnglandAbsolutely rubbish customer service from @virginmedia @VirginMedia_TV @VirginMediaCorp waiting for over 2 hours, first call the advisor hung up after I asked to speak to his manager and the second advisor CANNOT give me a reference to the call or let me speak to a manager
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Peggy Dyer (@Mrspdyer) reported from Barnet, England@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England@virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia
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Nia Wyn Thomas (@niawynthomas) reported from Richmond, England@virginmedia Thanks for replying. My wifi was down but seems to have sorted itself out. Visit is due on Friday.
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Snatch (@U2Gorilla) reported from Southall, EnglandRequested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported@virginmedia 2 hours and counting Is anyone at the end of your customer service phone line?
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Christopher Knibb (@chris_knibb) reportedDo not use @virginmedia Twitter - they are scammers. Spoke on the phone to VM call centre who said VM would never ask the questions this X account and the WhatsApp account they connect you with would ask. AVOID!!!!
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*carly* RN DN (@CarlyBoo78) reported@virginmedia been trying to get through to your customer service line for over 5 hours in the past 2 days!!! Chatbot useless! Can’t get on the app. You have taken an extra £122.00 on top of our usual bill this month and we can’t speak to anyone about it! Poor, poor service!!
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Steve Furniss (@SteveFurni7742) reported@O2 @ryjeasterbrook Why is your Virgin Media call line so poor 1 hour 30 minutes waiting today at 8am and no response. On line chat bots are rubbish for specific queries. About the poorest customer service there is
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Chris McLaren-Edge. (@Chrisgme62) reported@virginmedia explain to me why I received an update of payment starting 26th April of £55.50 month then get a bill of £82.67. Can find no reason for thisYour useless customer service don't even answer when phone absolute rubbish help with Terribot.
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✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported@virginmedia does anyone actually answer your customer service phone? 🙄
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Sam Reynolds (@samr_1986) reported@virginmedia I joined in Dec 2025 at £23.99 a month and my broadband price has already increased in April 2026 after only a few months. I’m really disappointed with how quickly the advertised price changed. Can someone review my account and help with a better deal please?
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Cheryl Chau (@CherylChau1029) reported@virginmedia 2hr phone wait! Mis-sold £78 (quoted £33.99) + 24hr outage. Fix it or I'm cancelling under 14-day cooling-off. #VirginMedia
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Chip Lewis (@crispinlewis) reported@virginmedia , trying to contact you to cancel, downgrade or renew contract?! It’s urgent anyone going to answer phone?! Web chat doesn’t work! What is going on?!
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David Kirk (@veyron_fan) reported@hamchester44 @_HenryMill You don't get why people are so into it. Did you see the price of f1tv? It's literally a fraction the price of Sky.... If you don't have a classic TV service like Sky or Virgin media, which many don't, you're only option is rubbish NowTV sports pass for over £30 a month!!!