Virgin Media Outage Report in Croxley Green, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Croxley Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Croxley Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Croxley Green, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Hayes, Ealing, Acton, Cricklewood, Slough, Watford, Hampstead, Fulham, Bushey, Hounslow, Radlett, Ruislip, Wembley and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
TV | |
| Hayes |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Croxley Green, England
Latest outage, problems and issue reports in Croxley Green and nearby locations:
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gareth moore
(@gareth5274) reported
from
Maidenhead, England
@virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...
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Sophie Joanna
(@BeesWingedEyes) reported
from
Watford, England
@virginmedia Thanks. Yes the account was transferred to my mother - but we didn’t realise we’d lose his email address too. We haven’t been able to let people know he’s died because we don’t know who is still messaging him. I just can’t get anywhere with the complaint system.
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Nesli Shafak
(@NesliShafak) reported
from
Kensington, England
@virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Ethan Greenwood
(@Ethanisraelite) reported
from
Barnet, England
@patricksturg @virginmedia This should not be posed a question rather a statement of fact. It is the worst customer service.
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Ken Spearpoint💙⚡️❤️😷
(@K_G_Spearpoint) reported
from
Watford, England
No access to my @virginmedia e-Mail all day. Still no resolution after 30 minutes on the phone. Absolutely useless & very angry😡
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Sophie Joanna
(@BeesWingedEyes) reported
from
Watford, England
When my Dad died last year @virginmedia, you deleted his email account. I’ve been trying to get it back to check his messages but the complaints department keeps saying they’ve tried to call and couldn’t reach me (they haven’t) and then closed each complaint. Can you help please?
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia internets down again.. is there an outage?
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia We requested the money back and phone no back in Jan. You lied and said vodaphone never requested the number back. As you won't cancel, my Dad stopped you charging with his bank. Now you're trying to charge another £58 to restore the service?!
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia Well I'd advise that you cancel, give us our number back and money back! This is ridiculous!! Last time I spoke in Jan via Web chat, you said you'd never got a request from Vodaphone about our number! Vodaphone said they have requested though.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia So my Dad asked the bank to stop you and now you're trying to charge him another £58 to restore your service! Just give us our number back and money! Lets be done with already!!
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Cherstyn Hurley
(@chersvacca) reported
from
Barnet, England
@virginmedia what is happening, disastrous internet today, total outage for hours at a time in North London. #deadlines and #homeworking impossible with this lack of service ? No explanation or idea when it will be restored
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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iulia marinela
(@marinela_iulia) reported
@virginmedia They were supposed to be coming between 8am and 1pm ,but still nothing Now I have 2 questions 1 how I'll be charged for next month bill? 2 who do I have to get in touch with to find out when someone is coming to fix this Hope you'll be able to help me out here
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Lauren
(@lozaay) reported
@virginmedia No, and then when I do ring I’m on hold for over an hour then they put the phone down!
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Kristian Lafferty
(@KristianLaffer1) reported
@Sharpy_G @virginmedia Wow! As I understand it, if you complain to the CISAS/ODR there are various fees associated with that for Virgin Media (around £400), so if everyone who they refuse to provide customer service to follows that route then they will be forced to improve their customer service.
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ZDLifestyle
(@zdlifestyle_) reported
@virginmedia Absolutely awful- being cut off and being on hold for hours and hours - then complaining about not getting the right speed for Internet - while I am a key worker and desperately trying to work from home too
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Edd Saunders
(@edd_saunders) reported
@virginmedia second time in a week I've lost service in BN3 area. This is unacceptable, especially as my bill has increased by almost 100% over the last 18 months. When will it be fixed?
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Kerry-Ann McCarthy
(@kejay2010) reported
@virginmedia No nothings working, so I’m paying for a service I can’t use, can’t phone anyone or speak to anyone either
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Tommyk
(@Tommyk01) reported
@virginmedia No. It crashes every day of every month. Your engineer advised there is a small local fault but 'Virgin will probably not seem it big enough to fix'. No phones are answered. The online help does not fix issues. Shocking service
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Matt Chorley
(@MattChorley) reported
@jonny_buck @virginmedia It was all working fine until I asked them upgrade from 200 to 350M so homeworking/schooling could cope. Was down to 9M this morning 😬
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Gavin
(@Gavin01358640) reported
@virginmedia Hello, Trying to contact you, can you talk about my contact on here, been on hold for 2 hours and your message service on the web page do not get a reply as well.
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Kristian Lafferty
(@KristianLaffer1) reported
@Sharpy_G @virginmedia P.s. by complain I mean complain about how your complaint has been resolved (or not).