Virgin Media Outage in Slough, England

@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

@virginmedia Service is back, but I moved over to VM recently and the service from my previous provider was much more reliable. WiFi has been down several times in the last few months.

@virginmedia its been a month intermittently now with no phone or Internet.. if I have to say again its not the equipment but the amp I will make it a equipment issue by throwing the whole lot outside.. no way of contacting on 150 as i have no land line!!

@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.

@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?

@virginmedia - oh surprise surprise !! No broadband yet again in the UB8 postcode. #virginmediaisajoke Amazing business model - Customers paying for a **** or simply Zero service.

Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

@virginmedia forgotten password in a loop, keeps taking me back to change password screen, having put in a new one. Please help🤞

Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

@gracegrxnde @virginmedia My one has been off since half a day when it started raining in London it’s just terrible doesn’t come on at all

What’s wrong with Virgin Media? Unable to access my emails for several days now. Virgin say they’re working on it but the problem’s still not sorted. Is anyone else suffering this acute inconvenience?

How did your internet just turn to dust?? @virginmedia ******** am I paying for? Can’t get through to your customer services because you’re “currently receiving a lot of calls” but also your “offices are currently closed” ******* joke of a company!

@virginmedia I think I've made a mistake in joining, customer service isn't as great as my previous provider. How can I cancel?

Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia

@virginmedia What is it going to tell us? We have the issue every day. Sometimes 4x a day!

@virginmedia is there a problem with your broadband service in Harrow? I have green lights flashing on my home hub even after doing all the checks. Need this fixed for tomorrow as I am giving a talk.

@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.

@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!

Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.

@virginmedia too bad ur piece of **** internet cuts out every ******* day

@virginmedia thank you for sending me a new router after my WiFi being totally **** for 5 months. It worked for 12 hrs now back to having to reboot every 20 mins. BTW telling me to report the issue online and then that part of the website being down all evening is not helping. 😡

@virginmedia internet down and no sound on any of the TV channels through the box , Netflix on the TV has sound ... Anyone else having this issue?

Virgin media wifi is actually the shittest thing ever, pay a ****** fortune for it to have this many problems

@virginmedia Do you offer a e-mail support option? Your phone lines are always busy and you won't let me access my closed account that you're chasing me for.

@virginmedia Very disappointed to see that Virgin let down one of our business clients this week! A Community Interest Company too 😔

@DavidPalman @virginmedia Constantly had issues in Salisbury. Made working from home impossible. Been with Talk Talk for 5 months, hasn't dropped out once yet :) And cheaper!

@virginmedia Managed to get through on phone to talk to someone, now know what the issue is and how to fix it 👍

been using my data the whole day, **** virgin media 1000x

@virginmedia I've been trying to use your chat feature to organise a house move for 2 days now. It never connects to an agent, and when it does, it resets and forces me to speak to the chatbot again before I have the chance to reply. Please help, I'm losing my mind.