Virgin Media Outage Report in Chertsey, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Wembley, Ealing, Feltham, Maidenhead, Aldershot, Hounslow, Ascot, Woking, Leatherhead, Guildford, Southall, Farnborough and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia No as I am about to drive to work when I should be working from home as I do each Friday and Monday except poor service is preventing me doing do. I will make a formal complaint tonight as this is the second time this week.
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
Slightest hint of bad weather and here we go again. it's only slightly damp here but already working from home has failed before it's even started. Think its time to switch ISP as this is becoming all to frequent from @virginmedia.. 2 lost days of work/pay this mth already.
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@dinger3805 @virginmedia It's become a bit of a joke which is not funny anymore as I have lost 2 days pay now because of this given the price we pay. Appualing service at the moment.
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog
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Martin Jerrard
(@MartinJerrard) reported
from
Farnborough, England
@virginmedia Just done that and again no issues reported. This is the second time this week I have had no connectivity. Just tried a reset and still nothing. How do I get an engineer out as this is becoming tiresome now given the price we pay.
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Madhan
(@followcbv) reported
from
Richmond, England
@Ceryslynda @virginmedia Same problem
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Burke
(@tony_tonyslim) reported
@virginmedia resolved on 9th Feb. Issues still there. When phone 150 there is a message saying there is a problem in the area they are trying to fix but still nothing on the website
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🌹👻 OggyGhost 👻🌹
(@OggyGhost) reported
@virginmedia It’s a real shame that I get better responses & replies & customer service via Twitter when it should be easier via the phone or online chat something that I think needs to be resolved as it’s getting to be a joke just to be able to talk to someone on the phone
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Tony Burke
(@tony_tonyslim) reported
@virginmedia We have been having problems with our Broadband and TV service for over a week. Originally they did tests and were going to send out engineer. Engineer cancelled by VM as they say there is a problem in our area. Nothing on the VM site. The last problem says it was
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Andrew Jeffrey
(@AndyJeff1981) reported
@virginmedia Yes. No issues present.
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Kate
(@KateKtam) reported
@virginmedia Thanks, I’m now working off hotspot and don’t have time. It’s nothing to do with my hub, it was down in the area! I give up, worst company ever. Thanks for trying though.
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Tony Burke
(@tony_tonyslim) reported
@virginmedia unfortunately not, it is too far away. We have also had problems with Tivo box where the picture keeps freezing for a second or two that starts again
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Ash Connolly 👋
(@_AshConnolly) reported
@virginmedia your customer service is probably the worst I've experienced. My inet was supposed to be installed on the 02/01, then moved to 28/01. Now installed, it still doesnt work. The cable to the house needs replacing. Ive been told it will take 2 months until it is fixed.
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Angela kavanagh 🇿🇲
(@AngieE11a) reported
@virginmedia I spoke to your complaints department numerous times. As well as the general customer service helpline.
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woolNfluff
(@KarenCrookshank) reported
@virginmedia No. The password doesn’t work. There are still people on the forums whose issues have not been resolved.
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Angela kavanagh 🇿🇲
(@AngieE11a) reported
@virginmedia I have tried using that link before and my account cannot be located! With the same customer number and area code I was emailed by yourselves! And YES I have raised several complaints over the last few weeks. To be honest I don’t feel like you are helping me at all!