Virgin Media Outage Report in Chertsey, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Southall, Northolt, Hounslow, West Molesey, Slough, Ealing, Aldershot, Leatherhead, Hayes, Egham, Twickenham, Camberley and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
-
Chris M
(@ChrisdMRF) reported
from
Richmond, England
@virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown
-
Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
-
Lisa Ward
(@LisaWardComms) reported
from
Kingston upon Thames, England
1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.
-
Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
Why is @virginmedia sending a message that they are having trouble connecting me to the internet like I’m the problem ...
-
Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
-
Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
-
Toby-Wan Kenobi
(@toby_goodwin97) reported
from
Kingston upon Thames, England
@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
-
XAVIER FERNANDES
(@XAVIER2009KY) reported
from
Hounslow, England
@virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
-
Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
-
Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
-
diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
-
Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
-
Nirv
(@npirvine) reported
from
Kingston upon Thames, England
@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
-
Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
DK
(@dunc_king) reported
@virginmedia I have a Hub 3. I have done a factory reset on the hub, this resolved my speed issue for 5 minutes, it’s now dropped again to between 30 and 50
-
Marc is FREAKING OUT
(@_panicpanic) reported
@virginmedia How do I file a formal complaint regarding this with you? After over a week of trying I'm now not even able to track the parcel any more & Yodel still won't deliver it. I'll also be complaining to them directly, and am fully prepared to escalate to Trading Standards if necessary
-
#247cheshire 😷
(@247Cheshire) reported
@virginmedia I am currently at work so it's fine. It's when I get home to my VM wifi the problems begin.
-
Lets Drink with Formal Shark
(@LetsDrink_FS) reported
@virginmedia A manger was ment to call back within the hour. We call the number and they are been useless. Your service has failed and the most simple request can't be done
-
Chris 🇧🇧💕
(@chrxstnofficial) reported
@virginmedia why are we still using Yodel? Not looking forward to being charged for services I never get to use.
-
Jack Sheehan
(@JackShe57455266) reported
@VirginMediaIE @virginmedia Hi Brian, Can you please arrange call-out? Standard response has not resolved issues and trying to work remotely without a stable connection is causing issue.
-
Anna Maslowicz
(@annamazz) reported
@virginmedia I’ve been locked out of my email account and have been trying to resolve on the phone but no joy. I need access ASAP! Pls help or advise who can help?!?
-
Bethan Mackintosh
(@mackintoshh) reported
@virginmedia please could you advise how I can speak to customer services without a customer number as a new customer?
-
coffee_sellout
(@CoffeeSellout) reported
@virginmedia @mechanicalhoun5 we understand that - both times engineers wrote detailed notes about what needed to be done and customer services didn’t read them properly (your engineers’ words, not ours)
-
TomTheOwens
(@TomTheOwens) reported
@virginmedia Hi im going to need someones direct line here if i have to call up and go through the options one more time im going to cancel both my packages this is beyond a joke