Virgin Media Outage Report in Chertsey, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Wembley, Ealing, Feltham, Maidenhead, Aldershot, Hounslow, Ascot, Woking, Leatherhead, Guildford, Southall, Farnborough and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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sarah smith
(@sehsmiffy) reported
from
Richmond, England
Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale
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T
(@Miaopow) reported
from
Richmond, England
@virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service
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Neil Randall
(@neildrandall) reported
from
Blackwater, England
@virginmedia so frustrating...hub keeps resetting, i call for help and it tells me to reset the hub and hangs up.Why can someone not actually be available to speak when there is a problem.Hub is dropping internet 3-4 times every day this week-can someone please fix this!
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@markwhalley78) reported
@virginmedia looks like the Virgin TV Go app is down again. Once more I can’t watch the live football
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andrew maclaine
(@andrewmaclaine1) reported
@virginmedia now been on chat since 11:14am, have only confirmed security details and now the agent tells me he’s away on his break and I’ve to hang on for 15 mins. Is this for real?
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Harry
(@_HarrySmith6) reported
@virginmedia spent an hour on the phone to fix v6 box. Not working for two days. DM me please.
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Lucy
(@Lucyrosemarie25) reported
@virginmedia can you please assist my parents they have not been able to contact you and have been threatened with conplete loss of Internet by virgin-This is their lifeline!! PLEASE HELP? @nutsnote
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teemoni. still hopefull🌹
(@teemoni12) reported
@virginmedia No done it online never go a respond back from the original complaint. I even sent chat thingy which kept me online for hours then it stay to whole process again
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Agbo_Mma
(@MiriamCarmel) reported
@virginmedia intermittent wifi/ TV for the past 5 + weeks. Zero customer service assistance. Your website doesn’t give the option for a technician to check out cabling. We keep getting the run around. All this for £89 a month is ridiculous.
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Dr. James D. Borderick
(@DrBorderick) reported
@virginmedia Hi John. Had a letter from you (post). It says that you wrote to me on 19/11 (no you didn't). It says you tried to ring me but couldn't get thought (no you couldn't). It says you have closed the complaint. No, the complaint still stands. Been contacting you without any news.
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kyro
(@kyro1x) reported
Please @virginmedia can you make my WiFi not **** for a couple of hours please
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lee hamilton
(@l_m_h_76) reported
from
Stotfold, England
@virginmedia your #internet is absolutely diabolical you may offer the fastest speed but pointless without a decent service
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Anjanette
(@anjpav) reported
@virginmedia I have done as you suggested. I started chat with CS at 11.26 a.m and I'm still waiting with no help and no reply. Does VM think its customers time is worthless? Another 90 mins wasted and no further on....