Virgin Media Outage Report in Chertsey, Surrey, England

Problems in the last 24 hours in Chertsey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Chertsey, England

The most recent Virgin Media outage reports came from the following cities: Slough, Ashtead, Wembley, Tadworth, Farnborough, Kingston upon Thames, Brent, Walton-on-Thames, Hayes, Leatherhead, Southall, Guildford, Bracknell, Hounslow, and Greenford.

City	Problem Type	Report Time
Slough	Internet	1 day ago
Ashtead	Internet	2 days ago
Wembley	Internet	2 days ago
Slough	Internet	2 days ago
Slough	Internet	3 days ago
Tadworth	Wi-fi	3 days ago

Community Discussion

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Virgin Media Issues Reports Near Chertsey, England

Latest outage, problems and issue reports in Chertsey and nearby locations:

• 
  Debi Brown (@debi_feltimo) reported 4 seconds ago from Maidenhead, England

  @virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!

• 
  Athletics Statto (@athleticresults) reported 3 minutes ago from Southall, England

  All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!

• 
  Neil Edwards CQ (@nlpedwards) reported 7 minutes ago from Richmond, England

  @virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.

• 
  Martha D'Arthur (@MarthaDArthur) reported 17 minutes ago from Hounslow, England

  @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

• 
  Jack Holliday (@JHollid) reported 17 minutes ago from West Molesey, England

  @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

• 
  BeardAssassinX Gaming (@BeardAssassinX) reported 18 minutes ago from Richmond, England

  @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

• 
  Allison (@afturain) reported 24 minutes ago from West Molesey, England

  @virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.

• 
  Grant Baartman (@gb20man) reported 25 minutes ago from Bracknell, England

  @virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.

• 
  Greyman (Gary A) (@GaryAblett3) reported 25 minutes ago from Kingston upon Thames, England

  @virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.

• 
  Emily Edwards (@EmilyEd03367074) reported 26 minutes ago from Brentford, England

  30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

• 
  MarkBlunden (@markblunden) reported 26 minutes ago from Maidenhead, England

  @virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!

• 
  Rob Allan (@roballan07) reported 32 minutes ago from Maidenhead, England

  @virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.

• 
  Steve Day 🏳️‍🌈 (@pubby) reported 35 minutes ago from Epsom and Ewell District, England

  Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.

• 
  Grant Baartman (@gb20man) reported 38 minutes ago from Bracknell, England

  @virginmedia Service outage AGAIN, this is now starting to become ridiculous... when will I start getting a reliable service!!!! This is not what I pay for @virginmedia

• 
  Rochdale Cowboy (@Rochdale_Cowboy) reported 38 minutes ago from Maidenhead, England

  @UxbridgeLord @marxistniklas @Jim27371416 @DansTweeterings @jeremycorbyn @virginmedia There'll be nothing stopping you from buying it in the future. Not sure what your issue is with a policy that gives other people something you don't want, and which doesn't cost you anything.

• 
  Debi Brown (@debi_feltimo) reported 46 minutes ago from Maidenhead, England

  @virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home

• 
  BarryDanser (@BarryDanser) reported 48 minutes ago from Brentford, England

  @virginmedia system. Had gone down here in W10 your website shows no problem. Always the same. Phone service rubbish #badservice #poorquality @GripeO_Feed @GripeO_Outreach

• 
  Rugged Land Specialist: Arthur Tolmie (@CaptnBeard) reported 54 minutes ago from Windsor, England

  Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.

• 
  Haston Oliveira (@HastonOliveira) reported 54 minutes ago from Hounslow, England

  @latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

• 
  Allison (@afturain) reported 55 minutes ago from Richmond, England

  @virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ⚫️⚪️⚫️Frank Williamson⚫️⚪️⚫️ (@few1971) reported 4 minutes ago

  @virginmedia can someone please help me

• 
  ⚫️⚪️⚫️Frank Williamson⚫️⚪️⚫️ (@few1971) reported 5 minutes ago

  @virginmedia morning I rang up at 8am this morning and was informed that you are super busy, who knew so many people wanted to leave VM, anyway 20 minutes in and I have spoken with someone and am now being transferred to someone else, all I want to do is cancel my contract

• 
  Mr Comic Book (@comicbookguy_UK) reported 7 minutes ago

  @ScottishSun why havent you mentioned the constant @virginmedia outages EVERY night at midnight this week? Subscribers up & down the nation losing all internet including the VM website going down yet Virgin refuse to acknowledge it! We're fed up with this!!

• 
  Dr Vicky Enne 🇪🇺 (@Beat_AMR_Bugs) reported 9 minutes ago

  @virginmedia last month I suddenly lost access to Netflix and despite many calls to customer services no one was able to restore it. I eventually cancelled and was promised a refund for the month of May on my next bill. However I have t received it. Can you please help ?

• 
  Jxdez (Look Pinned) (@ItsJxdez) reported 9 minutes ago

  .@virginmedia please fix your internet.

• 
  Jon Godwin (@Godwin9Jon) reported 10 minutes ago

  @virginmedia It asks me to pay for it. I have spoken to your staff dozens of times and VM don’t have the competence to sort it out. Look at the VM forum, there are LOTS of people with the same issue. Useless, why am I paying for something you are unable to provide?

• 
  Neil Finlayson (@neilfinlayson) reported 14 minutes ago from Edinburgh, Scotland

  @virginmedia we’re very displeased with your Internet speed. Up and down like a yoyo. CityFibre next stop

• 
  Kevin (@appccessible) reported 16 minutes ago

  @virginmedia Already done. It doesn't fix it. So on the previous question. Are you using @Oracle because @VodafoneUK do and they know all about this issue when customers leave and then return a few years later using the same email address.

• 
  Harj Sandhu (@OldSkoolSandhu) reported 19 minutes ago

  @virginmedia Hi there however your customer services agents and the reply confirms what I have said, this has been a joke for now 6 months. Can you escalate our complaint to the deadlock team. I will raise this to ofcom you have clearly broke the sales of good act and not attempted any offers

• 
  Res Rules (@ResRules) reported 20 minutes ago

  But can you call @virginmedia and help them out? Na! Rang 3 times to advise blockage cleared. Pre install team seem to have no path to construction team. Now street works is showing the road to be dug up next week even though it’s not needed. Delaying my install. #shambles