Virgin Media Outage Report in Chertsey, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Slough, Acton, Ashtead, Cobham, Bracknell, Surbiton, Hounslow, Northolt, Guildford, Epsom, West Drayton, Wembley and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Ealing |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Well, after a day waiting for @virginmedia to install our service as promised, they’ve not turned up. Deeply unimpressive.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia if you have planned maintenance in the area ‘to make the service better’ why not send your loyal customers a heads up? You can’t just take the service away for a whole day W/out informer us beforehand. This is really poor customer service #virginmediadown
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia not only is my broadband down, but looks like your website is as well, can’t check service in my area
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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Mohamed A Kasmani
(@AyyazKasmani) reported
from
Hillingdon, England
2 evenings in a row broadband and virgin media TV has gone down. Get your act together @virginmedia
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia my broadband has just gone down. Makes working from home impossible.
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Mark The Mackem
(@mark_j_cummins) reported
from
Hillingdon, England
My wife tried to cancel our @virginmedia the man on the other end of the phone wouldn't let her go, baby screaming in the back ground for a bottle my wife kindly told him to cancel and she needs to feed the baby, nope he still was asking questions to why. Very unprofessional
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Virginia Kiely
(@Ginkie56) reported
@virginmedia I cannot access my emails anymore, tried to log in online and VM didn’t recognise my login details. This then stopped emails from loading on my phone. Any idea what’s going on and how I solve it???
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Kate Goodwill
(@Katy1207L) reported
@virginmedia Any my other issues? Is it standard practice to black mail customers?
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John Stewart
(@wegbergbaby) reported
@virginmedia It’s now being suggested I go to the sales team and start a new order. I went all through that on Tuesday with your sales team. They set me with a install date for next week. Then they put me through to someone who said I’d have a temporary fix the next day.
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Left of Centre
(@regardlessIwill) reported
@virginmedia I've signed up to BT because I'm sick of the problems and the nonchalant way complaints are dealt with.
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The Perturbed Mole
(@PerturbedMole) reported
@virginmedia I will be calling but that’s not the point. Charging existing customers double is awful service.
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Kate Goodwill
(@Katy1207L) reported
@virginmedia May I also ask why it is so difficult to log a complaint?
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John17
(@Yonzinho06) reported
@virginmedia Ok so I didn't have Internet all day yesterday whllst working from home it only came back on around 4.30pm and now it's gone down again today!! Why I am even paying all this money when I am not receiving any Internet connection on supposed to be working from home again today!!
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Paul Riley
(@gibluap) reported
@virginmedia V4 white ring which goes out when I am offline, it is not just me, others in the local area are having the same issue. Loads of moans on a local FB page.
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Katie Stuart
(@yorkshirerosie) reported
@virginmedia Virgin don’t seem to want to acknowledge what my actual complaint is about and I have asked on several occasions for a deadlock letter … can you look into it for me pls?
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lynnmckellar
(@lynnmckellar1) reported
@virginmedia She keeps getting messages saying her Jam pac will send in January 2020 which is terrible as Virgin advised her to have this only last June 2020 during the pandemic - I’m driving to her 30 miles away in an hour to see what the sim is doing