Virgin Media Outage Report in Chertsey, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Chertsey come from postal codes KT16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Acton, Feltham, Ealing, Leatherhead, Isleworth, Slough, Hayes, Twickenham, Walton-on-Thames, Hounslow, Camberley, Wembley, Aldershot and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Acton |
Total Blackout | |
| London |
Total Blackout | |
| Feltham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Nicola Fish
(@Nicolanoodle) reported
from
Kingston upon Thames, England
@virginmedia I totally agree. Sadly it doesn’t seem that easy. I repeated at least 5 times ‘I’d just want to cancel my account’ to no avail.
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Chris Straker
(@chrisTstraker) reported
from
Epsom and Ewell District, England
@virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia Thanks for replying TG, it’s back up now, however I do have a registered complaint about being charged £7.50 every month to upgraded to unlimited data on my broadband that has unlimited data.
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Michelle McGrade
(@MichelleMcGrade) reported
from
Brentford, England
No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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Johnny Daukes
(@jdaukes) reported
from
Brentford, England
@virginmedia It’s down. Expected fix by 16:00.
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Bhamini Lynn
(@BhaminiLynn) reported
from
Slough, England
@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!
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Woodsy
(@chriswoods84) reported
from
Ealing, England
@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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James Milward
(@Jimbwlah) reported
from
Farnborough, England
@virginmedia I don’t understand how you can get away with 10%+ yearly bill increase with no service improvement. I’ve been with you for 15 years and enough is enough, I’m switching. No other company does this - I’m speaking to the communication ombudsman, it needs investigation
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Sowmya Mukund
(@SowmyaMukund) reported
from
West Molesey, England
Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡
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Anthony Cohen
(@ukwip) reported
from
London, England
@virginmedia Area issue. Fix by 12 July 4:50pm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Houzaifa
(@Houzaifa19) reported
@virginmedia i keep phoning in for the same issue. All devices are connected to the wifi but the internet itself keeps cutting throughout the whole day. I pay £50 for 350mb a month and I receive really poor service. I do not recommend using Virgin Media.
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Zoompad DANCER OF JOY #FreeJulianAssange
(@Zoompad) reported
VIRGIN MEDIA are the most disgusting company I have ever had the misfortune to deal with. They are trying to rob me by charging me for a service they're not providing.
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Julio Dos Santos
(@JDSantos273) reported
Broadband with @virginmedia has been appalling for over a month now. Greatly affecting our ability to work. Customers constantly complaining were hanging up or not responding to emails. Anyone tried EE broadband? We have 300 Meg with VM but useless when constantly down.
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Stuart Anderson
(@stuganderson) reported
@virginmedia Yes, after reset. In rooms furthest away from Hub I have been connected (still slow speed) and just had the "connected without internet" error. If I wait 5 mins or so it will eventually connect again but will be painfully slow.
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Emily Sevenoaks 🧚🏻♀️
(@emilysevenoaks) reported
@virginmedia is there an issue with the network? My phone isn’t receiving any phone calls and I’m unable to make any calls. This is currently in the HA1 area.
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Houzaifa
(@Houzaifa19) reported
@virginmedia Worst service ever
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Dawn Peace
(@peace_dv) reported
@virginmedia what is the problem I the B77 area. No internet since 10pm last night.
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Cam Darnell
(@Cami_D_x) reported
@virginmedia anyone else have the same problem with there monthly bill? sends link for payment… doesn’t let you change amount, shows you what you owe. You pay. Then next month tells you you’ve underpaid on last bill!! Where are all these charges and under payments coming from?
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Martin Stanley
(@MartinStanley20) reported
@virginmedia your phone customer service needs to be improved. Tried to call 3 times this morning to make changes that cannot be done on line, holding for approx 15 mins each time before being cut off each time. Not good enough.
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Houzaifa
(@Houzaifa19) reported
@virginmedia They just try and take your money. No one takes time to resolve your issues. Worst service out there.