Virgin Media Outage Report in Chertsey, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 14: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (53%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ascot, Isleworth, Feltham, Ealing, Wembley, Guildford, Walton-on-Thames, Acton, Camberley, Woking, Farnborough, Aldershot, Leatherhead and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Ascot |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Isleworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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Andrew Burdett
(@andburd) reported
from
Maidenhead, England
Hi @virginmedia, I’ve spent more than an hour on the phone to your advisors this morning and am getting nowhere. I have therefore now decided I would like to cancel my contract (I am within cooling-off period). Would I still be considered a ‘new’ customer if I find a new deal?
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Dawes
(@craigdawes) reported
@Mitz__P @virginmedia @O2 Very doubtful. I was hoping virgin would use the O2 network so I can atheist use data service but since using 5G sim cannot get data at all in loads of areas. My son the same yet my wife and other son who are on 4G sims work fine..
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Phil🇬🇧🇮🇱🏴🏴🏴
(@Philsnr) reported
@virginmedia I have been a loyal customer of Virgin Media for a number of years now, and, because of that, Virgin Media regard me as nothing but a cash cow, I have a package that I struggle to pay for, but almost being housebound I need it to take me away from my physical and mental pain
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Alisha Paris.
(@aps__x) reported
@virginmedia I do plan to complain. Can we also get my connectivity issue fixed please.
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Radhika Jesani
(@missradhikaj) reported
@virginmedia This isn’t user friendly at all for me to lodge a complaint. Is there an email address that I can use? Three weeks of no phone line, 8 months with pixelating channels on both TVs, slow internet speed and no one wants to resolve the issue.
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Charlene
(@BurgessCharlene) reported
@virginmedia No, used your service page and everything was green but clearly internet was down.
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Alisha Paris.
(@aps__x) reported
@virginmedia Yes it’s effecting everything. And I do think it is something you would do as the customer service advisor I spoke to to cancel was so rude! Very unhappy!
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Alisha Paris.
(@aps__x) reported
@virginmedia Everything is fine. Convinced that you’ve dropped my service because I have cancelled my contract with yourselves for having such awful service! I would still like to be able to use it for the last few days of my contract as I am paying for it!!!
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Venetia B
(@vbcatlady) reported
@virginmedia Yes..says there are no device issues...as I say it happens regularly for varying amounts of time, has been an issue for quite a while causing my teenage son to become frustrated as he is the one it affects for the majority of the time as I am usually at work
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chris henry
(@chrishenry88) reported
@virginmedia into the third week of awful WiFi , extremely slow sometimes no connection at all , I expect you’ll want paying this month too !
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Charlene
(@BurgessCharlene) reported
@virginmedia unsurprisingly internet is down again. Thought there was no plans to do anything yet with @O2. Also your service checker states no issue. That needs to be addressed urgently, misleading info.