Virgin Media Outage Report in Chertsey, Surrey, England
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The latest reports from users having issues in Chertsey come from postal codes KT16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Camberley, Slough, Northolt, Hounslow, Leatherhead, Epsom, Isleworth, Acton, Aldershot, Uxbridge, Wembley, Guildford and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Ealing |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@LisaLewisWrites @virginmedia I told them on the phone, I feel like they are putting their hands in my pocket and still my money. Unacceptable and unreliable “service”. @virginmedia #virginmedia
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
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Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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savvysausage
(@savvysausage1) reported
@virginmedia I'm not looking for any waffle any excuses and crap, why didn't you turn up, as arranged, to pick up your equipment today. please tell me ??. PL1 3AS
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Martin Hughes
(@MartinH01846340) reported
@virginmedia £10 new phone with unlimited data....really I say you are a long-standing customer, one of the longest virgin customers. Well the good thing is it will all be recorded.
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hm_Ilg
(@mrchoota) reported
Virgin Media has better service than the england squad supplying Harry Kane. #ENGVUSA
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Cheryl Hughes
(@Chez_00515) reported
@virginmedia It’s march next year it renews, my hours are changing at work which is why I’m wanting to cancel.
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Scouse
(@JonhPaul2020) reported
@virginmedia @wednesdayaddams @NetflixUK It’s not that I’m not paying it because I am paying it I wouldn’t recommend any one Because I don’t want anybody else having the same issues I have talked about this but there’s nothing there gonna do about it and you must know this because this cost of living
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leemoxy
(@moxy57) reported
Great time to go down Virgin Media!! Knobs!!!
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Bexy Beatdown
(@bexybeatdown) reported
@virginmedia But regardless of the technical side of things, I'm disgusted by the way I have been treated from the start by customer service. I was messed about constantly, even from the point of installation. Even the installation team said 'what the heck are they playing at'.
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Gary barlow
(@Garybar68540454) reported
is virgin media contactable at all? online chat is a joke, " transferring you to a real person.......hour later still nothing, done this for 2 days now as a new customer, waiting for installation, being overcharged, i would like to speak to virgin
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alex
(@alexuppard) reported
@virginmedia is there an issue in G11? my internet has constant cutting out all evening no matter how many times i restart the hub:(
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Scarlet 🐏🌲🐚
(@ScarletrClark) reported
@virginmedia We had a total loss of service. We received the box late October and it hadn’t worked since the first installation appointment was a failure on the 2nd November. Will be speaking to your team later this week but dreading it as usual.