Virgin Media Outage Report in Chertsey, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Aldershot, Southall, Slough, Farnborough, Ealing, Hounslow, Addlestone, Dorking, Camberley, Guildford, Walton-on-Thames, Windsor, Wembley and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
||
| Aldershot |
Internet | |
| Southall |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Theo M-T✝️🏎🏁
(@BowenKnight_24) reported
from
Spelthorne District, England
47mins for my first stream! I enjoyed being crap on F1 2019 for those of you who watched and I’ll be back on tomorrow but probs FIFA 20. Sorry for the annoying cutouts where my Virgin Media WiFi dipped🥴🙃🤙🤝
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janet arias-ball
(@jjjjxxx) reported
from
Guildford, England
@virginmedia time to leave, you’re staff are wonderful individuals that spend hours trying to help your customers but at the end of the day you don’t care about your customers. Wonder what other providers are going to step in and help?
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Richard Endacott 🏴🇬🇧
(@enders1) reported
from
Windsor, England
@virginmedia 4 complete service failures in our area in 6 weeks, do you think this is acceptable?
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Mark
(@markwarne) reported
from
Richmond, England
Not the best start to the day when you attempt to log-on to work and discover that @virginmedia is down. Hoping that we don’t get anywhere near as late as 11:55 for KT2, that the website is saying that the issue is supposed to be resolved by.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Richard Endacott 🏴🇬🇧
(@enders1) reported
from
Windsor, England
Dear @virginmedia we have lost service on a Saturday night at 7pm, we were watching @DisneysMulan on @Disney for which we have paid £20. My children are very upset and your call centre is closed. I suggest you contact me urgently. Thank you
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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The Geekiest One
(@TheGeekiestOne) reported
from
Ealing, England
Internet down yet again! @virginmedia... can some other company get fast fibre so i can change!!! Jeez talk about paying for a service..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex ♡
(@foreverboyo) reported
.@virginmedia your customer service is atrocious. tried contacting for the past 5 days, on hold for up to an hour and then cut off every time. online chat closed with no resolution after waiting over an hour. how can i give 30 days notice to leave if you don’t let me contact you?
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Jamie Levitt
(@jamiestlevitt) reported
@virginmedia A mix of WiFi and Wired ethernet (cutting out on both). No service being carried out and I've reset the hub several times (through the router IP and manually through the reset switch). I've also switched out cables and tried using an attenuator in the back of the router.
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Bev
(@Bev60396472) reported
@virginmedia I want to know why my complaint has not been dealt with, I was promised a call back last week, I want to know why I get cut off after an hour in a call queue, I want to know why I am waiting 45 mins to be connected to an agent on web chat. Looking forward to you helping me
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Richy
(@richlfc0121) reported
@virginmedia Thats a waste of time. Have yous another way I can cancel
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David
(@DJRollins93) reported
@virginmedia I already had an ongoing complaint but it got closed down 10 mins after I explicitly said not to. An advisor on whatsapp confirmed your mistake and reopened it last week & said they'll send an email with the details. No email followed. Happy to DM you with all these details
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Bev
(@Bev60396472) reported
@virginmedia Pretty sure my tweet details that. Are you genuinely trying to help or just placate me??
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Melanie
(@Reid2Melanie) reported
@virginmedia absolutely disgusted with your level of service. We rang to disconnect on Wednesday 22/06, to be told we would get an email to confirm this, we got an email alright. Nothing about disconnection but that of a change of package. We have not agreed to this.
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H
(@Hsourz) reported
@virginmedia No point, we've been over this a million times! I'm free for a visit from an engineer on Mon or Tues-that is the absolute least I expect. I'll webchat to to discuss the compensation process when the cable issue & WiFi have been resolved & we have internet again #virginmediafail
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Warrenesco Jacksonovakov
(@izzwoz) reported
@virginmedia I never got through to the "leaving" team. 1 hr queueing then the call was cut. 2nd time rang the "upgrade" team and they answered in 5mins. Bad reception in Mauritius and poor internet meant 30 mins to hear of poor deals. They directed to "retentions". 1h total no result.
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Shakeel Sanghera
(@TurboShak) reported
@TUIUK might have the worst customer service I've ever experienced outside of @virginmedia. Damn near impossible to even speak to someone once they have your money.