Virgin Media Outage Report in Chertsey, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Bracknell, London, Ealing, Camberley, Slough, Aldershot, Farnborough, Ashtead, West Molesey, Southall, Brentford, Leatherhead, Hayes, Woking and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Bracknell |
||
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Matt Lynn
(@mattylynn79) reported
from
Hillingdon, England
@virginmedia been waiting 5 days for a call back about my package now. Rang 3 times and each time they have “guaranteed” a call back within 24 hours. I know we are in a pandemic but quite shocking customer service
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.
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Matt Lynn
(@mattylynn79) reported
from
Hillingdon, England
@virginmedia I hope with the resolution the member of staff settle my frustration with more than the amount of sorries you have given me. Maybe then I will feel a little less aggrieved
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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🏳️🌈 Barnaby and Chris🌍
(@AmbroseBarnaby) reported
from
Richmond, England
Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
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Derrick Barth
(@derrickbarth) reported
from
Richmond, England
@virginmedia That was an old issue from weeks ago. It was fixed. I'm telling you the same issue is happening again.
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
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black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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Bhavin
(@Bhavinchief) reported
from
Brentford, England
@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia - yet again no internet in the UB8 3JQ area - as this is no a common occurance please arrange some form of refund as I’m getting sick and tired of this shoddy service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gráinne Fallon
(@GrainneFallon) reported
@virginmedia I needed the puk code as my phone updated and didn't recognise the new sim. I needed to speak to someone and was a quick reset fix. Spent Friday and Saturday in hold then oyur service slxlosed for the week end. Left me with no phone till I went on hold this am and got sorted/
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Konrad Syx
(@kziemlewski) reported
@virginmedia hey guys is there a reason the Internet has been so bad in TW12 these last few days?
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Paul Jempson
(@PaulGDJ) reported
@virginmedia The original complaint was back in early May - twice VM claimed they had tried to contact me and hadn’t. No phone calls just a generic letter with no apology, admittance of fault or compensation.
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Paul P
(@Peno_007) reported
@dlhmarketing @GBNEWS Freeview 236, Sky HD 515, Virgin Media HD 626, YouView 236, Freesat HD 216, mobile, online & audio Happy to help.
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Katja Berg Author, founder of Bergdorfs Copenhagen
(@bergdorfsflower) reported
@virginmedia Does not work as its all automated when i call you send dignsl and hsng up ask me to wait 10 minutes. AWFUL SERVICE
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What duck?
(@geeoharee) reported
Trying to phone you about bad TV signal. What's a "verification password"? You KNOW who I am. @VirginMedia
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GC
(@CaptainSaltire) reported
@theroyalfactor @virginmedia Phone up Virgin Media and tell them that you're leaving because of their service, I'd recommend EE Broadband or Sky broadband they're pretty good.
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What duck?
(@geeoharee) reported
@virginmedia Do you have no way to contact support that isn't via phone? Your website mentions web chat but I can't find it.
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tems
(@pizzaandcyanide) reported
virgin media is the absolute worst. you’d think they’d support their fellow virgin, but no 😔💔
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Paul Jempson
(@PaulGDJ) reported
@virginmedia Where do I start?! I’m awaiting a call back re my formal complaint, which had been swept under the carpet until I escalated it again. Unfortunately I couldn’t take the call this morning, awaiting the supervisor to call again as they advised.