Virgin Media Outage Report in Chertsey, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chertsey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southall, Guildford, Ashtead, Staines, Wembley, Camberley, Kingston upon Thames, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Farnborough and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Matt Gardner
(@FuzzyPixels) reported
from
Slough, England
@MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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Brenda
(@joybrenda) reported
from
London, England
@skytv due to Virgin media issues, couldn't watch the final episode of " and just like that" , screen pixated. When will you repeat so I can watch/record. #virginmedia
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Alyson Leitch
(@Geordiesbird) reported
from
Woking, England
@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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Geoff Rogers
(@GeoffRogersEU) reported
from
Hersham, England
@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Brenda
(@joybrenda) reported
from
London, England
@DannyMonez @virginmedia Yes sat down to watch final episode of " and just like that " and the screen is pixels all across. Just tried to watch on catch up is the same. Virgin Media i want a refund how can this be fixed. Can you tell me when sky will repeat this final episode.
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Matt Gardner
(@FuzzyPixels) reported
from
Slough, England
Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑
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jrd1982
(@thefitebegins) reported
from
Hillingdon, England
@virginmedia Yet again Virgin Media is down and yes I have tried the checker. Why are services with VM constantly going down across the UK?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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franki
(@franki) reported
@virginmedia your service is down or 10% speed at best in Carlisle CA1
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jo grantham
(@jograntham1) reported
@virginmedia definitely a service problem in Carlisle, WiFi keeps dropping out, I have checked your service page which says no issues but there are. I have reset my hub twice
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Steve Main
(@SteveMain13) reported
@virginmedia I bought my elderly mother (86) a payg handset so she was safe when out. She’s been adding money she can ill afford to her account everytime the phone wasn’t working. Loss of signal/power etc Currently £611 !! She’s in a care facility fgs!
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Misha Fontenot
(@Misha568) reported
@virginmedia In Carlisle, too. Both your website and phone system sat no problems...but it is down. We have no telly or Internet.
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San17
(@San17travel) reported
@virginmedia I believe she has tried that but without success as the customer service representative do not seem to understand the problem. Surely there is one person who would be happy to help? Otherwise it is simply anonymous and not helpful.
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IntrepidusOne - Tae Joon and Kairi Imahara Main
(@IntrepidusOne) reported
so I tried to stream this morning and my Modem reset itself at 11:15am again like it has Everyday since a Customer Service Rep from @virginmedia on the phone forced an update some time Last week, asked to be sent a new modem as been having problems for a while
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Tony Ravioli
(@TonyRaviolio) reported
@virginmedia WHAT YOU DID WAS FLAT OUT ILLEGAL AND SHOULDNT HAPPENED IN THE FIRST PLACE. DO NOT RENEW CONTRACTS WITH THIS ****. THEIR HELP END WHENEVER YOU ACTUALLY NEED HELP. HOPEFULLY THE COMPANY ****** FAILS. THE AMOUNT OF COMPLAINTS THEY GET EVERY DAY SHOWS HOW **** THEY ARE
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Chloe Steels
(@chloesteelsxx) reported
@virginmedia Yes but the time of the fix has been pushed back 3 times now and we have no idea when we will have wifi back. It’s causing a lot of issues for our work. Will you be crediting us for this loss?
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Mike Brown
(@j_michaelb) reported
Hi @virginmedia - is there are problem with services in Carlisle? No TV (error code WO2) or wifi here.
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Tony Ravioli
(@TonyRaviolio) reported
@virginmedia Firstly **** you. The bill the was paid via the web address in the bill I recieved in the post. WEEKS AGO YOUR SCUMMY COMPANY DIDNT CLOSE THE ACCOUNT AND CHARGED ME TWICE. DATA PROTECTION LAWS MEAN ******* ANYTHING TO YOU DIPSHITS?? AVOID THIS DOG **** COMPANY