Virgin Media Outage Report in Woking, Surrey, England
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The latest reports from users having issues in Woking come from postal codes GU21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Woking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Camberley, Isleworth, Twickenham, Walton-on-Thames, Aldershot, Kingston upon Thames, Brentford, Hounslow, Chertsey, Surbiton, Ashtead, Guildford and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woking, England
Latest outage, problems and issue reports in Woking and nearby locations:
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Chris Ruby
(@chrisruby3) reported
from
Brentford, England
@virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.
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Anand Baria
(@anands_) reported
from
Brentford, England
It’s been three hours and I’m unable to do any work from home due to my internet being down @virginmedia can you please sort this out, I pay a hell lot for the services #virginmedia #virginmediadown #wfhlife #workingfromhome
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@MylesWardenOwen @richardbranson @virginmedia Virgin media has been going down for years. When I was with virgin my internet was constantly down, at least once a month. Change, they are crap.
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Viv Burrows
(@VivBurrows) reported
from
Lightwater, England
@virginmedia Pitifully poor, would never recommend them to a business
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Dean
(@deanocranfield) reported
from
Witley, England
@virginmedia I need to cancel one of the mobiles contracts I have with you, it’s a phone my father used, but has had to go into care so won’t be needing it. Can’t get through by phone
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Atima Bhatnagar
(@NailsByNemo) reported
from
Brentford, England
@virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!
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Nick 235
(@music235) reported
from
Brentford, England
@kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Ian Brown
(@ian_flyinscot) reported
from
Kingston upon Thames, England
@virginmedia please help with complaint raised..... customer service is just woefully poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phoenix
(@mehlisp) reported
@virginmedia No idea what's happening with my Internet, used to be rock steady consistent, now terrible for last 7 days plus
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Danny Doom ⚪⚫
(@DannyDoom333) reported
@virginmedia @pervlens Yeah tried that recently, you guys said you had nothing to offer me. Classic customer service.
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spencer lamb
(@spennylamb1981) reported
@xXTHLXx @virginmedia Just cancel and get your partner to sign up has new customer we do thst all the time
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Anthony McGuire
(@antmcguire) reported
@virginmedia @pervlens honestly cannot believe this response. I am in the same boat. existing customer of about 8 years told i cant have the same price as new customers for THE SAME PACKAGE. have you any idea how much it costs to get a new customer compared to keeping an existing one?
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Sophia-Leanne
(@Slj1108) reported
@virginmedia So I called again yesterday as the VM they left didn’t give a number & was told I’d get a call back by close of business ... 28 hours later no call .. again 🙄 I’m honestly fed up with the crap service both by staff & the internet itself
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Abi Idowu- The Happy Place With Abi
(@AbisHappyPlace) reported
@virginmedia Si I'm expecting à phone call once you DM me to get it and someone who will take responsibility for this mess and be dedicated to fixing it. Otherwise, you telling me you're sorry is just for show and does nothing to actually help me.
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Josh The G4ymer 🏳️🌈🇬🇧
(@Josh_the_G4ymer) reported
@ryannewton85 @virginmedia Yeah, I'm in Audenshaw and close to guide bridge. Always the M34 Area that's down Been like this for years but nothing gets done. It's harder now that most of my family rely on Internet for work so it's annoying.
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Halrick
(@Halrick8) reported
@virginmedia What have you done, it seems you have done some sort of update in the last 3-4 days cos the internet has got so bad, constantly dropping right down to 0.01mbit and thats on wifi and ethenet
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Mike
(@mike70abc) reported
@ClaireJen79 @virginmedia My daughter hasn’t been out during lockdown but thanks to the poor broadband from Virgin she’s managed to use 10 Gb of data this month on her phone without going out and was cut off in the middle of a job interview 😡 - now that’s poor broadband service for you
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Peter Liddle
(@PeterLiddle1) reported
@virginmedia @ClaireJen79 It’s everyone else’s fault except @virginmedia hardware. It’s a joke. I’ve had issues and had to fight to get an engineer out every time. Had to speak to Custer service who read off a script only to get stuck when “switching it off and on again doesn’t work”. Will be leaving