Virgin Media Outage in Woking, Surrey, England

@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help

@virginmedia yall *** man. Been down for 8 hours now. Trash *** internet

@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in

I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!

@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

@virginmedia Sorry, I just want to double check whether VIrgin Media thinks that hanging up multiple times on customers is doing ‘everything the can to help.’

@virginmedia Thanks for this, not really helpful though. We just get an incessant number of calls from automated services, always hang up. Have registered with TPS but it's not stopping them. Wondered if you guys have any services/equipment for blocking? Besides getting rid of landline?

@virginmedia Virgin is crap

@virginmedia Oh I see, you want other people who are experiencing problems with your service to help sort my problems with your service rather than a virgin team member...makes sense.

@virginmedia Also I never received my hub 4

@virginmedia Trird to get hold of customer servies but ive forgot my password

@AskVirginMoney Its for @virginmedia but you all are part of Virgin and you can't play around with people's lives like this... as a customer you just can't treat me how u see fit

@virginmedia been trying to get through to your call centres to tell them I want to cancel the TV package and move it to @skytv. Been on hold again for 20mins then cut off again. No online chat either. Please please consider this a cancellation notice. Happy to DM account detail

@virginmedia I will try, but so far all attempts have failed. Thinking of giving up & switching providers. I know I am not the only one who has this problem with your "service".

Turns out they charge a rediculous amount for calls during the week! It took ages to try and resolve the issue, their customer service was very poor! They forgot to mention all their charges! I would not recommend joing virgin media if you are thinking about doing so.