Virgin Media Outage Report in Woking, Surrey, England
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The latest reports from users having issues in Woking come from postal codes GU21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Woking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Farnborough, Walton-on-Thames, Windsor, Woking, Richmond, Hounslow, Aldershot, Guildford, Fleet, Feltham, Crowthorne, Bracknell, Twickenham and Camberley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woking, England
Latest outage, problems and issue reports in Woking and nearby locations:
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia I’ve tried the basics and First time I called customer services the message was “we are very busy at the moment, please try again later” and later I waited 30min to speak to someone who didn’t sort the problem out. Instead she told me the technician will visit in 4 days!!! What??
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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john rice ✊
(@ricey1974) reported
from
Spelthorne District, England
@virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Binky_2301 @virginmedia The service was pretty reliable until now 19 days ago. Their status tool says no issues yet an engineer told me there were. And that they were fixing it. Been watching Twitter and it’s been an issue with folks all over the country.
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia 4 days??!!!! What about 2 people doing home office?! Is Virgin Media pay for it?! I understand technical issues happen, but I don’t understand incompetence to deal with problemas. Virgin Media is a expensive service and it’s unacceptable this lack of good service to its customers
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Julie Pender
(@Cdnchick74) reported
from
Richmond, England
@virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇬🇧 PuNKD Steven 🇬🇧 #LuciferNetflix
(@xXxXPuNKDXxXx) reported
@virginmedia @bt_uk You literally had the opportunity to potentially fix my internet issue, but no. You just straight up refuse. I've been with you from NTL (god.. the good old days...). I'm just done. So god damn done with VM.
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tara davies
(@taradav96203149) reported
Trust me on this, never EVER use @virginmedia. The customer service is appalling and they will not take responsibility for their own mistakes! Their ineptitude and lack of communication has left me hugely out of pocket. DON’T USE THEM!!!
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Chris Pinnell
(@ChrisPinnell2) reported
@virginmedia no service since 5pm last night! Service status dOes its usual rubbish. Says no issue, I run test there’s a network issue! Awful provider #offcom #appallingservice
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Luise Pirie
(@FuelledByGin) reported
Well @milkandmore Your customer communications and service is frankly on a par with @virginmedia 👎🏼 Dreadfully disappointing and way below adequate! No notice of delivery change, changed online order and still delivered.... Wasted milk, no apology or refund! Appauling!
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David Gordon
(@DavidoGordan) reported
@virginmedia The help desk advised I speak to the construction team, the construction team said the new build team might know and the new build team haven't been in office so I go back to the help desk who suggest I try again the next day, my wife works from home so difficulty is not knowing
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Lisa Barrett
(@leesylou80) reported
@virginmedia One of the first things I tried. Unfortunately didn't fix it.
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Mr H
(@silestanix) reported
@virginmedia I've cancelled my direct debit, I'm not paying full price for a cut price substandard service, and will speak to your colleagues later about compensation, even a few £ off the bill would be nice for the inconvenience & having to purchase more data from @O2 due to VM's screw ups.
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adam
(@adammmm___) reported
@virginmedia please sort the **** state of wifi you provide before i actually end it all
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Mitchlivsey
(@mitchlivsey3) reported
@virginmedia How is it there are so many people with issues & downtime that you aren't even Presenting that there is an issue on your Twitter or website? Let alone providing us that have the issue with Compensation for your absolutely not the "Most reliable WiFi ever".
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LouBoots
(@LouBoots_) reported
@virginmedia can someone please get in contact with me regarding my v6 box that has not been working for 3 days now and nothing from customer services