Virgin Media Outage Report in Woking, Surrey, England
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The latest reports from users having issues in Woking come from postal codes GU21 and GU22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Woking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Woking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Camberley, Bagshot, Guildford, Kingston upon Thames, Brentford, Datchet, Ashtead, Leatherhead, Weybridge, Chertsey, Aldershot, Walton-on-Thames, Farnborough and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Woking, England
Latest outage, problems and issue reports in Woking and nearby locations:
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Depraved Acid
(@DepravedAcid) reported
from
Hounslow, England
@vmbusiness Not good guys. Three outages this week. Poor txt comms. Getting worried.
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Marina Sharma
(@marinaGraham7) reported
from
Hounslow, England
@virginmedia Unfortunately none of what you have posted in the link applies as technically I have not list any service just can’t watch it in the room in which I wanted it to be. Should’ve just cancelled my contracts and gone to sky #Professional
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
Hi @virginmedia, one of your utility boxes on Oxford Road #teddington (TW11) has been knocked over and has metal and wires exposed. Please send someone to fix ASAP. Have informed local council’s Highways team too.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Cleo Sharp
(@Shotgooner) reported
from
Aldershot, England
@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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Oliver Reid
(@Eggybread18) reported
from
Ash, England
@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Emma Jones
(@Emmajones79) reported
from
Kingston upon Thames, England
@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Chobe Clarke
(@BRYCECHOBE) reported
from
Wokingham, England
@virginmedia no internet in Woking, always poor connection when I visit. 5g disappears, slow 2g. Now nothing. Father wasting money for this service.
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Alan Wheeler
(@alanandline) reported
from
Richmond, England
Ummm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
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Vimal Kataria
(@vim102) reported
from
Brentford, England
@sumitpatel84 @virginmedia Contact customer support or @Nickladwa
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
Brentford, England
@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mairead C🥰
(@Caitlin90052012) reported
@virginmedia Thanks I’ll do that. Also I’ve been trying to log into my account now since install date and the verification link never arrives in my email. I’ve asked already and the guy said it’s a known problem with hotmail accounts but when will this be fixed so I can access it?
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Michael Barlow
(@real_mwb) reported
@virginmedia 7/2/22. By phone. She emailed confirmation. No one ever gets back to her. She rings, she is passed from dept to dept and put on hold till she gives up. She is approaching 80. Your customer service is not geared up for people like her.
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Steve
(@stevehalluk) reported
@virginmedia absolutely *************** Virgin. Broadband been terrible all day. Try to ring up and all it says is it's not been possible to connect your call
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Rich
(@suprich1) reported
@virginmedia Yes I've complained and received an inadequate response. Account page. Useless No sky sports 4k at the end of my contract, I'm leaving for sky. Been a customer for 20 years but loyalty counts for nothing.
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unzi Ahmed
(@AhmedIznu) reported
@virginmedia I did it is saying no problem but there is no wifi and it’s been four weeks
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KatherineLondon
(@DandyKatherine) reported
@virginmedia I keep being told there are issues affecting my area and they’re being fixed - since April. My next door neighbour is with VM and has no issues. I just want an engineer to visit, after 4 months it’s reasonable to ask.
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SR
(@SR55766936) reported
@virginmedia That’s the very issue I’m trying to rectify. The address VM have used does not exist on the Royal Mail database….and the one VM have used on my contract simply does not exist (on the Royal Mail database, or anywhere else it seems, except VM’s)
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swingate79
(@swingate79) reported
@virginmedia Yet another let-down. 4th time that a new cable install has been rescheduled. Yet again have heard nothing from you despite being told on text that “one of our agents will be in contact shortly”. Customer since May and still not receiving the service I’m paying for.
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bill osmond
(@billosmond) reported
@virginmedia I have no idea. The online status says there is no problem in the area. When I called today they said there was a problem in the area. No consistency, no coordination, no improvement. The service is getting worse
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Angela
(@Angela50311964) reported
@virginmedia How is it that i called technical support on the 0345 number and charged £27 as a 0845 number when i called it on the 0345 number i actually have saved on my phone contacts?