Virgin Media Outage Report in Woking, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Woking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Woking, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Woking, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Farnborough, Kingston upon Thames, Walton-on-Thames, Leatherhead, Guildford, Bracknell, Hounslow, Ashford, West Byfleet, Camberley, Feltham, Staines, Richmond, and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Ashtead
|
Internet | 2 days ago |
|
Farnborough
|
Wi-fi | 5 days ago |
|
Kingston upon Thames
|
Internet | 5 days ago |
|
Walton-on-Thames
|
Internet | 6 days ago |
|
Leatherhead
|
8 days ago | |
|
Guildford
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Woking, England
Latest outage, problems and issue reports in Woking and nearby locations:
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Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England@virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.
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Tony Dolce (@TonyD9999) reported from Kingston upon Thames, EnglandYour website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice
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Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March
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Richard Shead (@RichardShead) reported from Richmond, England@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Jon Vanstone (@Jon_Vanstone) reported from Richmond, England@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
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Sandra (@SandraSmurfy70) reported from Spelthorne District, England@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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Rachael (@RachaelGreenyer) reported from Kingston upon Thames, EnglandDay three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
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Sandra (@SandraSmurfy70) reported from Spelthorne District, EnglandIf you have virginmedia email, it’s quite likely that if you no longer use them as a sp, they will deactivate your email without any warning. I’ve not been a virginmedia customer for years and can’t recall ever receiving a notice of deactivation #virginmedia Thanks for the upset
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Prof Joy Lawn (@joylawn) reported from Kingston upon Thames, England@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
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Siobhan Benita #BetterWithBenita🔶 (@SiobhanBenita) reported from Kingston upon Thames, England@EdwardJDavey @virginmedia Causing all sorts of problems in my house!
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annwyllie (@annwyllie) reported from Richmond, England@JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service
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Jodi Rilot (@jodirilot) reported from Richmond, England@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
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Grace Mitchell (@graciegirlracer) reported from Richmond, England@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
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Catherine Hodgson (@Cath_Hodgson) reported from Kingston upon Thames, England@virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund
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Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England@virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful
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Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England@virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter G (@mowgles13) reported@virginmedia had a call from this number 01275 392799 they said they were you. I’m not a virgin customer and wanted to pass this on.
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Harvey Hood (@HarveyHood6) reported@virginmedia I have not been able to set my TV up since you provided it in December. It is impossible to speak to anyone as It just reverts me to the website for help and hangs up. The website has not resolved this issue. Terrible customer service and really expect better.
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Natasha (@Natasha49312983) reported@virginmedia DO NOT give Virgin your money!!!!! They will refuse to cancel your contract. I've been in a cancellation queue for 16 days and now received another bill!!!
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James Hurley (@jameshurley) reported@virginmedia hi there - been on hold for 50 mins, any guidance on call wait times? Happy to resolve my issue over online chat if easier...
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Ryan Blackwell (@Ryan_Blackwell) reported@virginmedia just spent over 2 hours on the phone, got passed from caller to caller, then for no reason you just hung up on me. All this literally just to cancel my internet. How is it this difficult!?
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Gregor Ferguson (@GregorFerguson2) reported@virginmedia The point is the text chat system doesn't work. And it's the same slot that I changed from. Why not just say we have appt on such and such date text 1 to accept or 2 to reject.
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Sarah Weston (@Sarahweston28) reported@virginmedia my wifi is shockingly crap, your app doesn’t work and you don’t answer you phones. Presumably if I cancel my direct debit you’ll get in contact with me pretty quick then??
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neotdell (@AnnoDell) reported@peltonboy @virginmedia @virginmedia only want money, when we moved house the refused to refund some money because they said I had breached the contract, I had told them I wanted to keep the service but they said the didn’t cover our new area so it was my fault.
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Robin Bunce (@RenegadesRobin) reported@virginmedia our internet went down at 8.20. It’s still off. Any sign of a fix? How do I claim compensation?
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Geoff Airey (@geoffairey) reported@virginmedia I’m very, very annoyed and frustrated at the moment. I was promised I would be called back within 72 hours of speaking to one of your agents last Thursday, even accounting for the weekend, that should have been on Tuesday and now I cannot get through to your contact centre. Poor.