Virgin Media Outage Report in Egham, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 15: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (47%)
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TV (17%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Egham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Aldershot, Slough, Walton-on-Thames, Wembley, Farnborough, Ealing, Hounslow, Kingston upon Thames, Richmond, Bracknell, Brentford, Southall, Harrow and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Chertsey |
TV | |
| London |
Internet | |
| Slough |
Internet | |
| London |
TV | |
| Kingston upon Thames |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Dionne Angus
(@dionne_angus) reported
from
Bracknell, England
@virginmedia trying to watch a film on Netflix only for my tv to keep flashing up wired LAN cable is disconnected then wired network is connected what is going on I pay for virgin and Netflix and getting fed up
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Paul Camm
(@MrCamm) reported
from
Aldershot, England
@virginmedia putting my bill up by £4.50 a month ... for a patchy as ffk service cheeky bastards , I'm contemplating cancelling it ans watching everything via kodi £115 a month for tv cannot be justified even if I do watch a lot as I'm a loner
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Mark Reilly
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia 15mins and counting trying get through to report a fault. Service has patchy at best, customer service dire #time to switch
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Robin
(@mistergrainger) reported
from
Brentford, England
@virginmedia No, it's ok today though I got a fairly chocolate teapottish response from @LinkedInHelp 's support case mgt peeps. Am keeping a watching brief
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.
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Paul Goldsmith
(@PaulGoldsmith73) reported
from
Brentford, England
@virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
Intermittent network service from @virginmedia again, seems I need to use my reliable personal hotspot from @VodafoneUK - at least I have a fallback plan.
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Jewmie
(@JamieSenitt) reported
from
Richmond, England
@virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Marshall
(@rachelm4904) reported
@virginmedia Yes,still have the same fault. The test we can run on the website tells me there is a technical problem with the box. I was told a few weeks back that I would need a new box if the problem continued. Finding it impossible to speak to @virginmedia
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Randa
(@ras8519) reported
@virginmedia is there anyway to get through to your customer service team? I need to speak to an actual person. None of this online chat. Or even better have someone call me. Your service is a joke.
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Pablo Luntinez
(@Gingham743) reported
@virginmedia Your customer service is a beyond a joke. Spent hours in the phone to keep getting cut off. Online chat is bobbins, as they don't reply. Broadband poor and drops out, TV with intermittent sounds issues and dropouts. Home phone number still not ported across. #pathetic
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Mr Peter Vernon
(@MrPeterVernon2) reported
@virginmedia I have been doing this already. I actually spoke to an advisor 2 weeks ago who said he'd sort the issue out. I started a chat with your chat service on Friday at midday and finally someone messaged me today, after another 6 hrs he said he'd sorted it out. He hasn't!!
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xPhiie
(@phiie_x) reported
@virginmedia There is no known issues in my area whatsoever. At least nothing shows on the service status page.
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Kevin Gannon
(@kgannon1) reported
@phiie_x @virginmedia I'm having exactly the same problem, and have been for on and off for the last 3 months, two engineer call outs and countless calls and txt and still no resolution. Can you please help, after you deal with this poor customer obvs....
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xPhiie
(@phiie_x) reported
@virginmedia My partner is the one who has the account under his name and he has tried numerous different things. Contacting yourselves etc. But it seems to be an issues that occurs frequently every couple of months or so.
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Goutam
(@Goutam54206511) reported
@virginmedia I mentioned earlier that last 2 years your team did not bother to provide any satisfactory solution..it’s like hitting my head against brick wall..I would not bother calling them as it absolute waste if time. It is leaving me no choice but leave virgin to get out of trouble!!!
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Jim Love 🏴
(@jimmywim) reported
@virginmedia I've lost connection and the site isn't letting me self service a connection test, can I DM my area code & account number for you to test plz?
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Mark Holloway
(@Mark_HollowayHF) reported
So @virginmedia my 513mbps advertised service is actually 4.9mbps, even that is intermittent and fails, this has gone on for days, I cannot use your online chat facility to resolve this, as my internet goes down. I have made calls, what else do you suggest I do?