Virgin Media

Virgin Media Outage Report in Egham, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Egham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Egham, Surrey, England 05/30/2025 14:50

May 30: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Egham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Isleworth, Ealing, Acton, Slough, Harrow, Bracknell, Feltham, Woking, Walton-on-Thames, Greenford, Wembley, Camberley, Twickenham and Northolt.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Egham, England

Latest outage, problems and issue reports in Egham and nearby locations:

  • ma_ps_ Matthew Phillips (@ma_ps_) reported from Egham, England

    @virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...

  • CaptnBeard Rugged Land Specialist: Arthur Tolmie (@CaptnBeard) reported from Windsor, England

    Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.

  • roballan07 Rob Allan (@roballan07) reported from Maidenhead, England

    @virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.

  • EmilyEd03367074 Emily Edwards (@EmilyEd03367074) reported from Brentford, England

    30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • Rasta_Fou Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England

    @virginmedia has got to be the #worst customer experience ever. 3times I have been cut off trying to report a problem with my landline. Do not sign up to this company. #bad service majorly #overpriced I do not recommend @virginmedia to anyone.

  • amalsasikumar amal sasikumar (@amalsasikumar) reported from Kingston upon Thames, England

    Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive

  • ma_ps_ Matthew Phillips (@ma_ps_) reported from Egham, England

    @AlexPAshton @virginmedia Oh gosh that’s pretty bad haha! Waking up to that in the garden or arriving home would be pretty weird

  • sheavyn_tony Tony sheavyn (@sheavyn_tony) reported from Esher, England

    @virginmedia no internet since early morning trying to work your service is becoming a disgrace

  • Rasta_Fou Rasta Fou (@Rasta_Fou) reported from Kingston upon Thames, England

    @virginmedia High call demand is unacceptable!! If you offer a service and you can’t even deliver that service! I would like someone senior to call me to make this right. In the mean time I will be contacting @BBCWatchdog

  • MarthaDArthur Martha D'Arthur (@MarthaDArthur) reported from Hounslow, England

    @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

  • basicbloke2012 Basic Bloke (@basicbloke2012) reported from Yateley, England

    @virginmedia I did this last week and again twice this week All says there is an issue and I need to talk to someone

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from West Molesey, England

    I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Kingston upon Thames, England

    @virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.

  • bigtoneuk Tony Holder (@bigtoneuk) reported from Kingston upon Thames, England

    Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail

  • theonionlives James Campbell (@theonionlives) reported from London, England

    So once again my internet is not working @virginmedia

  • JHollid Jack Holliday (@JHollid) reported from West Molesey, England

    @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

  • LGBTSwift13 𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿) (@LGBTSwift13) reported from Hillingdon, England

    @virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!

  • LGBTSwift13 𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿) (@LGBTSwift13) reported from Hillingdon, England

    @virginmedia they told me it was because my direct debit had been cancelled (not by me though) and that, as a result, my service had been stopped. i’m more shocked that you have the ability to shut down the phone of someone with a disability with no warning. no text, letter, call, email etc

  • markblunden MarkBlunden (@markblunden) reported from Maidenhead, England

    @virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kelliefoster89 Mrs F (@kelliefoster89) reported

    @virginmedia I have also spoken to someone and someone in technical department suppose to call me but as standard poor service no one has called

  • jondyer Jøn (@jondyer) reported

    @virginmedia Yes, I've done all that before. It's not just a problem with the booster. My devices are having problems with the hub.

  • HashPiperdy Hash (@HashPiperdy) reported

    Obviously @virginmedia and @o2 have not thought of the optics how this looks, and all we've had is computer says no rubbish from either company. It looks like a good service, but if it's made this difficult to get, why bother?

  • SUFCClarkson SUFCClarkson⚔️ (@SUFCClarkson) reported

    @virginmedia Missed the entire game. I’m away so unable to confirm if this issue still stands.

  • kellymcdev Kelly (@kellymcdev) reported

    @virginmedia what's going on lately, the past 2-3 weeks my Internet has been virtually none existing L36 area. Needs sorting ASAP I should be getting 350mg at the moment I can't even watch Netflix it's that bad😡

  • BrowneSt Stuart Browne (@BrowneSt) reported

    @virginmedia Directly. Despite you having my email address and despite me never expressing any interest in the service marketed. But either way, it shouldn’t matter - there’s no excuse for this level of waste.

  • PabIotommo ᴘᴀʙʟᴏ (@PabIotommo) reported

    .@virginmedia You’re ******* horrible you.

  • ben_foss Ben Foss (@ben_foss) reported

    @SimonShawUK @virginmedia Just cancel it. Literally scrap it. I had over 6 months of failed appointments and wildly inaccurate billing. Just cancel it.

  • louise99143371 louise (@louise99143371) reported

    @virginmedia how long is the Internet going to be down my daughter has an important assignment to get done and we need the Internet for her birthday tomorrow or the day will be ruined

  • AmyWooders Amy (@AmyWooders) reported

    @virginmedia (2/2) in our area until the 25th of November, and that the wifi may be patchy until then. We both work from home and need internet (esp zoom!) is there anything you can do while it's not working? We are having to spend a fortune on 4g top ups to make up for it!