Virgin Media Outage Report in Egham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Egham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ealing, London, Camberley, Slough, Northolt, Hounslow, Leatherhead, Isleworth, Acton, Aldershot, Uxbridge, Preston, Wembley, Chertsey and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Wi-fi | |
| Ealing |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30pm, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
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Jonathan Norman
(@jonathansnorman) reported
from
Farnborough, England
@virginmedia I had an important online meeting at 7.30 this morning, no internet. Same problem last Thursday. Been and NTL & Virgin customer since forever but it feels like it is time to change
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia what’s happened to our internet?? I’m in GU14 trying to work from home. The last 2 weeks we’ve either had no internet or very very slow. Ran speed checks, used to be over 100, now it’s mostly around 6-15 and we are paying for 100
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia It’s NOT ONLY happening to me. There are many people in the Heathrow area (hope that suffices) for a start, that have this issue. I’ve given up on your app and customer service as we are not trying to understand our issue or the frequency of it. You just want to close your ticket
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia In addition, when will it be fixed for good? If you don’t want your customers up in arms, be transparent, honest and say what the problem is and relay and exact date. No canned responses!!!
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@Roz4luv @paulinebbennett @virginmedia Do not give in Rosie. And do not pay! You pay for a service and they are not providing it. Stick with it my dear! #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
.@virginmedia let me do your job and help you. Someone is flipping a switch at 11pm and turning the internet and TV off in the UB3 area. Come 8.30am, it comes back up. Then at around 3pm or 4pm, goes down again and then comes back up after 20 mins. Does this show you a pattern?
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@toolaroola11 @virginmedia Guess who’s back up? Are you @toolaroola11 quick, we have 2 hours and 15 mins left of service before lockdown/curfew... #virginmediadown
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@virginmedia sounds like someone starting a shift and leaving a shift and in between taking a break. HELLO?!?!?!? Isn’t this what you should be doing, trying to identify the source of problem??? #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
@PrimeVideo @netflix How can you partner up with @virginmedia when they cannot even provide your subscribers with an internet service to access your content for over half a month? #virginmediadown
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Nadeem S. Hassam
(@nadeemshassam) reported
from
Hillingdon, England
BREAKING NEWS: First hand account from a @virginmedia engineer, who is told by his superiors to turn off the Internet between 11pm and 8.30am as they don’t work overnight as well as most of weekend. Overtime payment issues. Hundreds affected. Issue is due to electric company
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia once again broadband down. Working from home, when will it be up and running again?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Seaton
(@seatzie) reported
@newsmulg @LindaFStewart @virginmedia Really stupid question are you using powerline plugs? We were and when our not attached neighbour had virgin installed our internet dropped to zero at times because they used powerline plugs too and turns out were on same electric circuit as ours and zapped our connection
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Biggleboggle
(@Biggleboggle3) reported
@virginmedia Well my contract changed 8 Jan 2021. The first month was an odd figure to allow for change mid-month. The 2nd month £86 which was correct. Now its £90. I was assured the new contract would remain the same and it included latest price change. Can't get any help on the phone
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Claudette Hewitt
(@Claudette966) reported
@virginmedia Apology accepted. Service is back on.
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AH33Trades
(@Ah33Trades) reported
@virginmedia Checked my postcode against your service status and apparently everything is fine. It certainly isn’t! Was working fine and now nothing. Turned the box on and off and nothing. Both internet and broadband affected.
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Jay 🌷🚨🥀
(@UncleJaysus) reported
@WhichUK The biggest issue for me is not the hassle or price, but speed. Only virgin media can offer the speed I need. So the many other cheaper options just aren’t feasible.
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Hermes
(@Hermes3456) reported
@hafiz_11120 @virginmedia We have virgin tv and internet in my London home and it’s pretty crap.
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DB
(@javidx9) reported
@virginmedia It is back up today. I have tried to get through to people via phone, but it's just circular automated menus. When I filed a complaint, I got a 1 second phone call, then an email telling me I had been educated, and a survey asking me how well you dealt with the problem...
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Steve Cox Esq.
(@stevecox2008) reported
@virginmedia It’s been better - but some occasional issues with streaming via smart TV apps and phone speeds.
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Rhys
(@rwalkington2) reported
@virginmedia went from 5 ping constant to 500 constant how do i even fix this
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Jonathan
(@redeyeseason) reported
@virginmedia To little too late we already tried that and it was as useless as your service