Virgin Media Outage Report in Egham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Egham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hayes, London, Southall, Bracknell, Slough, Hounslow, Greenford, Wembley, Ashford, West Byfleet, Camberley, Uxbridge, Feltham, Ealing and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@Firesnapper999 @virginmedia It’s really frustrating; the third technician was brilliant, replaced everything almost like a new install and it worked great for just over a week. Now the status site says everything is good whilst a call to support says it isn’t. #Grrr
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Yep. Wired isn’t working either. I have no broadband, no WiFi, no service. Been like this since Saturday and intermittent since Jan/Feb.
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Done that. Multiple times. And over the last 6 months. And when I was an ntl: customer. And CableTel before that. 27 years of 56k > 350Mb and now it’s totally doing my head in. Unable to work from home properly. Boss won’t be happy!
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
Dear @VirginMedia, after 3x visits from technicians over 6 months (one of whom LIED about fixing bb/WiFi) I’m now back to no service (48 hours). Yes, tried rebooting, off/on etc, status says everything OK, Called yesterday and there IS an issue. When are you going to fix it?
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Thanks. Engineer showed up, plugged in a new Hub 3, “fixed” my BB & WiFi and, 3 hours later, it’s still not working. Can I 1) file a complaint and 2) get a guarantee that this will be fixed for once and for all.
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
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Natasha Gorrie
(@tashaj1984) reported
from
Farnborough, England
@virginmedia I have posted but not sure how a forum post will help. Can you advise of your official escalation complaint process
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Stanton Warriors
(@StantonWarriors) reported
from
Brentford, England
.@virginmedia sucks!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jann Richards
(@pottyjann1) reported
@virginmedia how can a company your size expect customers to hang on a phone for over an hour to discuss renewing a contract ? Absolutely disgusting. Can't even cancel contract. We started with telewest and remained loyal, but currently looking elsewhere. Shame on you.
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John Hunt 🍀
(@JohnEFC95) reported
@virginmedia Think it may have worked it still auto connected to WiFi but didn't do nothing no Internet access and kept saying network issue so I went to forget network and re entered password now working fine
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Trevor Morris
(@trevmorris73) reported
@virginmedia Internet down in se9 again. Enough is enough, new providers bringing 1gb internet from Jan, ill be leaving
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John Hunt 🍀
(@JohnEFC95) reported
@virginmedia Thanks been more helpful than your text service and phone service that both don't answer! Have a beer tonight EC
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Why don't you Jake a Pickford, it'll last longer
(@jakepickford) reported
@virginmedia Appreciate the sympathy. No Known Issues. It kept cutting out and then reconnecting. It started happening a bit yesterday too but not as much as it has today.
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David
(@DaveyDavedons) reported
@virginmedia today I spent the day waiting for your engineers to attend my elderly, vulnerable mother in law for her TV, phone and Broadband installation. Surprise surprise they didn’t show leaving a old lady without communication. Great service #Virginmedia not....
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N ï c k ï m ö n
(@NicoleNgRW) reported
@virginmedia I am not sure how a formal complaint will escalate my case. This need to be done by someone who is actually processing my case. Virgin claim to be the fastest broadband provider in my area, but this has been extremely slow.
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your pal sal
(@Shadysunhat) reported
@virginmedia So no, and now definitely won’t be fixed til tomorrow. Crap service and a crap company. How can I complain because you seem to have shut down most communication with customers except Twitter which isn’t really on
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Ed61
(@Ed6114) reported
@virginmedia Yes and there aren’t. Reading all the other tweets it just appears to be a crap service that you provide.
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Sam
(@Sam_Rigg1) reported
@virginmedia All I want for Christmas is my internet to not be ****.