Virgin Media Outage Report in Egham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Egham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Slough, Aldershot, Kingston upon Thames, Camberley, Ealing, Southall, Harrow, Wembley, Twickenham, Uxbridge, Sudbury, Feltham and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
TV | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@jonslinn @virginmedia TW11. Nothing . All down
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Paul Andreianu 🇪🇺🇷🇴🇬🇧
(@andreianu) reported
from
Windsor, England
@virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.
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Chris Evans
(@CorneliusEvans) reported
from
Bracknell, England
@virginmedia Netflix is not working with our broadband service you might want to looking in to this as all other streaming service work fine. P.s I’m VM service tech 😉
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I have resolved it now but I’m tired of having to fight to get a good service. I had to threaten to report it to Watchdog before getting through to someone who could help.
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Marko Valonen
(@MarkoValonen) reported
from
Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
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Lisa Hulme
(@lisa_hulme) reported
from
Richmond, England
@virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.
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Donna Webster
(@donnataylor7) reported
from
Bracknell, England
@virginmedia I didn’t receive my new contract on April, was not told of 6 month discount price shot up and I had to fight to get my billing date changed. Overall not a good service 😡. Took me over 30 mins on telephone to try and resolve
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia Yes when talking about the quality of customer service I have received from @virginmedia in the past week.
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@dgrutsch @virginmedia @SkyMediaUK @virginmedia has lost direction and customer focus IMO. After trying to tell me there was no fault in my area, before agreeing for an engineer to visit and check system (multiple faults) it proposed sending a pack of cables for me to try and fix myself. Err I don’t think so!
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia
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Danny Daly-Arnett
(@danarnie) reported
from
Bracknell, England
@laaqpr @virginmedia The new one is. “It’s all gone through” Then never receive an email and still paid what you are paying with the “system” saying I never called
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.
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alastair mccoll
(@alastairmccoll) reported
from
Brentford, England
@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dame Helen
(@Helena_Hxx) reported
@virginmedia I can't do anything to make the help pages helpful; no amount of cache clearing or rebooting made the help pages helpful. I had a blank dark page, no help. What wifi help page?
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James Turner QC
(@JamesTurner37) reported
@Graham72352889 @virginmedia I know. I used it last night & was sent round and round in circles. Eventually, I got to speak to a lady in India, who I couldn’t really understand, save that she eventually said there was an “outage”. I subsequently found they have planned maintenance for the next week or so.
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Kate
(@ABritishSparkle) reported
Anyone got any recommendations for broadband? I'm literally done with Virgin media. Costs me a fortune and the Internet goes off at least once a day. We don't even watch the TV because that's a bag of crap an all.
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Weknowgoodtaste
(@weknowgoodtaste) reported
@virginmedia just want someone to provide me with unlimited data until ur service sorts itself out!!! Which u have done before!!!!! WHY can't your customer service comprehend this?!
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Kevin
(@kja_chilli) reported
@virginmedia hi there, I've not got any broadband in SE19 3UZ. Can you confirm what the issue is please and when a fix will be made? Thanks
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Rowan JT Whitfield
(@RJTWhitfield) reported
@virginmedia I called the payment line at the start of the month, paid what it said to and now I’ve got an email saying I need to pay more or service will be restricted. What is the point of the auto pay line if it’s not accurate? I need the internet
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🇺🇦 JOHNNY BOY aka Airborne Paddy 🇺🇦
(@Airborne_paddy) reported
from
Swindon, England
@virginmedia I'm having issues with my broadband and waiting since 8:30 this morning to try speak to someone, my wife is working from home and unable to work as broadband keeps dropping out. Any chance someone could speak to me sooner?
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Steve 3000
(@tangysphere) reported
Would be absolutely lovely if @virginmedia could actually let people know that their internet is going to be down all day before the fact, instead of having to find out only when the connection drops while looking at the service status on the website.
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Anthony
(@antbfc) reported
@virginmedia @1samc Jumping in Sam, I had the same problem and the above method was only way that worked for me. Sadly the engineer still turned up but I had done my bit!
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Danny Lush
(@Danny_Lush) reported
@virginmedia @virginmedia you know things are bad when at the start of a zoom or teams meeting you have to apologise in advance as you're with Virgin so will probably be cut off during the meeting