Virgin Media Outage Report in Egham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Egham come from postal codes TW20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Egham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Kingston upon Thames, Maidenhead, Uxbridge, Northolt, Hounslow, Ealing, Southall, Farnborough, Richmond, Woking, Camberley, Harrow and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Wembley |
Total Blackout | |
| London |
Wi-fi | |
| Wembley |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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Russ
(@rusblake) reported
from
Hillingdon, England
The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Lewis Oakley
(@lewyoaks) reported
from
Ealing, England
I can’t believe the nightmare that is @virginmedia internet is down more than it is on at this point.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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ruthless
(@chopper2fit) reported
from
Bracknell, England
@virginmedia I would never ever recommend your broadband service to anyone !! Constant issues! Came back to you from sky as was promised a much better service !! Guess what it’s worse than ever
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John David
(@johnedavid) reported
from
Egham, England
I’ve been a @virginmedia customer for years, and now feel foolish for suggesting that my wife and daughter use Virgin after their contract with another company expired. Not sure I can face contacting them again tomorrow. #completelashup #awfulservice #virginhatescustomers
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GStramaccioni
(@Stramauk) reported
from
Ealing, England
@virginmedia your super fast broadband failed, again, for the 6th time this month. No support during this hours so I have to waste 2h until you guys can answer! Great service?
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia fibre service down again and can’t get to service status page to log this ...........
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Paul Nockolds
(@KnooKie_uK) reported
from
Richmond, England
@virginmedia broadband has been up and down all day but in last 2 hours it's so bad that we cannot do anything. Had to use my phone to send this message. TW1 area. Any issues?
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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Stan
(@stan_london) reported
from
Ealing, England
@virginmedia Hi, internet service in W5, Ealing, London has been up & down like a yoyo in recent week. Unacceptable level of service interruptions. It has just gone down again.
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia Can you send me customer service email address?
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
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John David
(@johnedavid) reported
from
Egham, England
Outraged! Spent 1 hour on the phone trying to sort out an order for two @virginmedia mobile phones. On top of 2 hours yesterday. Still not resolved, and can’t cancel the order without passing me on to a third customer service agent. Worst service ever! #virginhatecustomers
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Same issues of drop out. Got to wait another 11 days until its fixed. 😔
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Bowles
(@AdTheGeek) reported
@virginmedia How's about someone ask me for the account number and actually sort this? I don't understand why the onus is on the person who is actually paying for the service to actually do all the leg work when it fails. Cannot wait to leave. Please let me know if I can cancel my contract
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Nazia
(@nazahmed91) reported
I cancelled my contract over 2 months ago and @virginmedia has decided to continue to take £52 a month out of my account. I’ve been on the phone for 2 hours & their response is they can’t help me, I need to contact my bank instead? I want a refund ASAP. This isn’t good enough
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Pete Sullivan
(@BalearicLion) reported
@virginmedia You customer service on mobiles is a joke, was promised a manager would call within 2 hours twice yesterday, still waiting and also told you no longer have a retentions department.
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Nazia
(@nazahmed91) reported
@MttLacey @virginmedia I have now. But at the time I was told by Virgin they’d stop charging me and the banks advise was not to cancel DD, that you just wait for the company to close the account. I just spoke to Virgin on the phone and the customer service guys response was “sorry I can’t help”
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Anne-Marie *****
(@bOrgCastAMO) reported
Anyone else having issues with @virginmedia in Welling/Bexleyheath? I can’t log on to work!
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Adam Bowles
(@AdTheGeek) reported
@virginmedia I check every time. So much so that I only have to type 'v' in my browser and that's the first suggested url. Nothing in the area apparently. We're on our second hub due to these problems and the replacement hasn't changed a thing. No change, just empty apologies.
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Jac No1e GOAT
(@Jacsiss) reported
@virginmedia No, I never ever received a reply.
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Sheraz Zahoor
(@zahoor_sheraz) reported
from
Oxfordshire, England
@virginmedia was offered a wifi pod service last week due to the poor internet in my property, got the one pod and was told to call back on the 20/5/21 to order the additional 2 that are available, now on the phone to your team and getting nowhere!
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Steve
(@Jinx_Cee) reported
@virginmedia Given up calling customer services done that nearly every day for last 12 weeks and still in the same position I was 12 weeks ago. Only difference I'm now nearly £400 less in bank account for the privilege
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Adam Bowles
(@AdTheGeek) reported
@virginmedia Everything. It's back now but we have far too many problems with your service. Trying to livestream yesterday and I just kept freezing despite being hardwired. TV was terrible so had to hotspot from my phone to load Netflix. Why am I paying for a service of lies?