Virgin Media

Virgin Media Outage Report in Egham, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Egham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Egham, Surrey, England 09/27/2025 01:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Egham, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Ealing, Wembley, Maidenhead, Bagshot, Farnborough, Walton-on-Thames, Uxbridge, Northolt, Leatherhead, Aldershot, Southall, Richmond, Ruislip and Slough.

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City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Egham, England

Latest outage, problems and issue reports in Egham and nearby locations:

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits

  • EssarrMason stevemason (@EssarrMason) reported from Aldershot, England

    @virginmedia Inadequate reply, to my mind, you contracted to supply a service, you cannot deliver that service, uou terminated the contract....perhaps YOU shoukd pay the cancellation fee!

  • darce_vader Darcy 👀 (@darce_vader) reported from Ealing, England

    @virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?

  • DavidWheater David “Still Not the Footballer” Wheater (@DavidWheater) reported from Richmond, England

    3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.

  • LouiseHatch1 Louise Hatch 🦋 (@LouiseHatch1) reported from London, England

    Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up

  • hasnat2002 Hasnat Ahmed (@hasnat2002) reported from Ealing, England

    @virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.

  • craigr98_2016 Craig R 🇹🇩🌹 (@craigr98_2016) reported from Hillingdon, England

    @virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

  • tilak2 tilak😎 (@tilak2) reported from Richmond, England

    @virginmedia #no-internet Intermittent internet for 2 weeks from Virgin Media… very disappointed. Anybody else having any trouble in the TW3 area ?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia @NeilWBallingall HELP!!!!!!!!!

  • IAGallosi Ian Gallosi (@IAGallosi) reported from Ealing, England

    @virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail

  • deborahnorton1 deborah norton (@deborahnorton1) reported from Richmond, England

    @virginmedia down again your service is hopeless

  • IAGallosi Ian Gallosi (@IAGallosi) reported from Ealing, England

    @virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.

  • mkmtassociates Malcolm Todd (@mkmtassociates) reported from Harefield, England

    @virginmedia Not helpful. Service checked no issues but still had to call this morning as on internet. Down again this afternoon. Spend more time working though the phone than using a load for internet service from virgin. What a waste of money.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ColdJustice_ Claire Hooton BSc, PGDip (@ColdJustice_) reported

    Anyone else having a problem with pixelated TV pics and the set top Box keep reseting itself ? #VirginMedia

  • McGrathBecky Becky McGrath (@McGrathBecky) reported

    @virginmedia I’m trying to log into my account and it says it’s a secondary account and therefore I can’t access anything. I’ve never set one up. Help!

  • 4442444its A (@4442444its) reported

    @virginmedia Hi . What do you mean you don't support vpn's? Is this a new thing? It was working fine until two days ago. Are you saying I need to change to Sky?

  • TerezaLoux Tereza Louise Kirwan (@TerezaLoux) reported

    @virginmedia have got to be the WORST rip off serviced and boast the most frustrating customer service business EVER Draining ..... like if you agree!

  • DaMall1n DM (@DaMall1n) reported

    @CallyM_ @virginmedia @virginmedia might be worthwhile jumping on this straight away “piss poor” is fair on this occasion

  • danjack1871 Daniel Jackson (@danjack1871) reported

    @virginmedia I booked an appointment this evening (for Friday morning), but didn’t book one beforehand as I was specifically told by your customer service that there was a problem in my area and engineers were working on it? Is there no record of this?

  • grant_cherry Grant Cherry (@grant_cherry) reported

    @virginmedia WiFi has been down for two days not in SW London, what’s going on?

  • Marlon_Ferro Marlon (@Marlon_Ferro) reported

    @virginmedia Compensation doesn't help during the last 8 days or right now

  • TheBn102 Bn102 (@TheBn102) reported

    @virginmedia I am and have been since December 2016. Your marketing team decide to harass me from time to time despite my preferences, but this is by far the worst.

  • gregofallgregs Greg (@gregofallgregs) reported

    @virginmedia Absolute joke of a company. Put me in touch with someone who can actually help and talk more than 3 sentences of english in 45 minutes. Nothing has been fixed. New router still hasn’t solved intermittent connection issue. No effort from technician to resolve issue