Virgin Media Outage Report in Egham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Egham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Egham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Egham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ruislip, Walton-on-Thames, Aldershot, Acton, Ealing, Camberley, Hounslow, Wembley, Feltham, Greenford, Isleworth, Hayes, Slough and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Ruislip |
Internet | |
| Walton-on-Thames |
||
| London |
Internet | |
| London |
Internet | |
| Aldershot |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Egham, England
Latest outage, problems and issue reports in Egham and nearby locations:
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Mit
(@mit112112) reported
from
Brentford, England
@virginmedia I can't believe the level of customer service on my recent calls with the retention team... offers that last minutes incorrect information being given endless waiting on hold with agents the list goes on.
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia I don't know. You never answer the phone when I call you.
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𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
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Chris sweet
(@poundland_thor) reported
from
Richmond, England
@O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking
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FFR Tweets💥🚀
(@FfrTweets) reported
from
Maidenhead, England
@virginmedia really difficult to get connected with an agent and some decent support, been trying to reach for days, just get Bots! @richardbranson
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Ben Hart
(@TheRealBenHart) reported
from
Hillingdon, England
@virginmedia 2nd time this week that the broadband has been completely down! Fed up with being sent in circles by your telephone system. Your fault reporting seems to flip between acknowledging there is a fault and proclaiming no fault.
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Subhajit Banerjee
(@subhajitb) reported
from
Ealing, England
@virginmedia hi no internet all day because you did essential work. What’s the eta for fix? Service status page unhelpfully says no issues at postcode
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia awful awful service. 1hr 8 minutes to be put through to retentions to be offered a more expensive deal!! Appalling
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
Apparently @virginmedia is making improvements to the network in my area. So, they say everything will be back to normal by 4pm today. On a MONDAY. You know, when people need WIFI to wfh. During a pandemic.
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
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Tony Crean
(@tony1945) reported
from
Richmond, England
@NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@virginmedia The same stupidity again.. Your status page. Like it is my job to check why AGAIN, your b...t services do not work. I will not tolerate another 2021 with your unacceptable service guys. We haven't started the year well.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia You want to add 4.25 to my bill even after I took out new contract 2 months ago to reduce costs. You keep sending email asking me to contact c/s I can't get through & why should I have to phone you as I've made a complaint??? Going to watchdog 😡
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Yessi Bello-Perez
(@yessibelloperez) reported
from
Ealing, England
@virginmedia Yes, it says that there are issues. Info isn’t clear, though. This morning it said you were doing planned improvements whereas now it talks about actual issues. It wont let me register for compensation either
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Neil Boote
(@MisterBoote) reported
from
Ealing, England
Virgin media clearly has monopoly / dominant position in hi speed cable provision of bdband. It's unhealthy & deleterious to consumers & UK productivity given consistently poor service. UK needs "world beating" broadband NOT 2nd rate + anti competitive @ofcomCH @UKLabour @RupaHuq
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carla morris
(@CarlaMorris18) reported
from
London, England
@virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!
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Sophie GUERINET
(@soguerinet) reported
from
Ealing, England
@virginmedia We already called several time and they always start saying there is no problem and we spent hours on the phone with virgin team and nothing is solved
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@Joe_Zindani @virginmedia I've had this so much the last week just to cancel my contract lol! You having problems with them as well?
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Craig
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia @elise_john85 So you're whacking up Elsie's cost because you have more customers (who are presumably also paying you) using the service, and you want to use Elsie extra £4.50 / month so you can invest in services that attract even more customers?!? Get in the bin!
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William Warren
(@willhenrywarren) reported
from
London, England
@virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Donnelly
(@peterdonnellykk) reported
@virginmedia Yes I've had 9 calls with Virgin in the last 2 weeks totalling more than 2 hours on the phone. The change in installation date was never mentioned on the phone before it happened. After that I was told multiple times that I could get an earlier date after the site survey was done
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James Parker
(@parker_james) reported
@virginmedia Difficult to agree with that, considering the last 9 people we have spoken to have done the same thing, and still no resolution!
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Lucy Bingham
(@PoizonVengeance) reported
@virginmedia Was it keeps going on and off again I called up and was told that there are signal and connection issues and that it should be sorted within the next 24 hours
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Matthew Barnes
(@Matt_UrService) reported
@virginmedia @olliesandellT7T Mines completely cut out for the last three hours. Is it an area issue? (South east London)
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dave jones
(@JJones395) reported
@virginmedia I've received an email from you regarding sim cards which I've not ordered nobody answering phones whatsapp doesn't understand what I'm talking about and you have no email address HELP
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jill adelus
(@jillladelus1) reported
@virginmedia Here we go round the mulberry bush again @virginmedia. Number u gave me 0345 454 1111 has NO facility to speak with complaints & when i asked @virgin operative to transfer me-(true to form) HE PUT THE PHONE DOWN ON ME!!! 😡😡😡 Good service eh!
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Paul Robinson
(@DweebShibby) reported
@virginmedia Wait so I'm paying you to expand the network to serve more customers and give new customers a lower price? Yet my service has not changed?
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Errs Matt
(@TheHighRishMan) reported
@VirginMediaIE Just being able to download something does not = good service I'm paying for a constant connection not intermittent connection genuinely disgusted by the higher copping out and blaming us for a 3 week issue this is obviously a issue between our node and virgin media head end
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Ryan
(@dooberry14) reported
@virginmedia with yet another out of whack cost increase for a big standard service.
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Mickey Flynn
(@TwitTwockBTC) reported
@virginmedia have issued a default for £155 on my credit file for contract that was cancelled within the 14 day cooling off period due to poor service.I’ve tried emailing, calling, complaints form on their website and live chat and nobody has dealt with this for a year now @Ofcom