Virgin Media

Virgin Media Outage Report in Addlestone, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Addlestone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Addlestone, Surrey, England 09/27/2025 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Addlestone, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Ealing, Guildford, Maidenhead, Bagshot, Farnborough, Walton-on-Thames, Godalming, Leatherhead, Aldershot, Southall, Epsom, Richmond and Slough.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Wi-fi
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomLondon E-mail
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Addlestone, England

Latest outage, problems and issue reports in Addlestone and nearby locations:

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls

  • MattX1971 Matt (@MattX1971) reported from Hillingdon, England

    @virginmedia surprise surprise no broadband yet again at UB8 3JQ - what a comple and utter joke of a service you give. Absolute ****. It’s down more than it’s up. Complete and utter rip off.

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    So @virginmedia I can't check my broadband status on your 'Service checker' and your phone lines won't let me get through, I need this sorting out ASAP! #virginmediabroadband

  • langolf Aleksandr Langolf (@langolf) reported from Ealing, England

    @virginmedia @leesoo89 It’s not working.

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • lee_hewitt lee hewitt (@lee_hewitt) reported from London, England

    @virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem

  • TomMcKCharity Tom McKenzie (@TomMcKCharity) reported from London, England

    Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • luke_strollo black lives matter (@luke_strollo) reported from Brentford, England

    @virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!

  • chrishadland89 Chris Hadland (@chrishadland89) reported from Ealing, England

    @virginmedia no Broadband service. London W5 area for about 2 hours now.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • stephen_09 Stephen (@stephen_09) reported from Hammersmith, England

    @virginmedia Hi, no service in W12. Router has been rebooted but still just flashing green. Been like this on/off for 24 hours.

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known problems in the SE3 area.. the service status page doesn't work either

  • NailsByNemo Atima Bhatnagar (@NailsByNemo) reported from Brentford, England

    @virginmedia not the best time to have an outage if all your services!!! Happens far to often for my liking and often for hours on end if not the whole day. As a home worker I rely on my internet connection!!! Sort it out!!!

  • music235 Nick 235 (@music235) reported from Brentford, England

    @kl_coop @virginmedia Yes mine is down as well and I can’t even get on the network status page to register a fault... even my @ThreeUK connection seems to be lagging

  • chrisruby3 Chris Ruby (@chrisruby3) reported from Brentford, England

    @virginmedia no internet + service site is down... huge issues, London offline, can’t work. Resolve ASAP please.

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • abhishekbagga28 Abhishek (@abhishekbagga28) reported from Ealing, England

    @virginmedia I am suffering a service outage in London , #W13 it shows somethings broken on your website when I try to check the service status. Any updates when this will be fixed

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Andycave Andy Cave (@Andycave) reported

    @virginmedia It’s not 3rd party equipment but mere connecting information needed to make an email address work on a desktop. Configuring it used to come as part of the (pricey) monthly subscription and it still should. I have paid £60 for something that took one minute to fix. #heldtoransom

  • swebbb_ samuel (@swebbb_) reported

    @virginmedia surely you know by now if there’s an outage or something in the Lincoln area it’s been like 40 minutes lmao

  • Andycave Andy Cave (@Andycave) reported

    So .@virginmedia now charges for any technical support that involves its services connecting with something else. Which is a bit like a car’s manufacturer charging you to use it on roads.

  • arunsethu Arunkumar Sethuraman (@arunsethu) reported

    @virginmedia Do you think it’s so easy to get hold of your CS team? On the phone for the last 30 min waiting to talk to your tech team. Same issue has come back today right in the middle of my work day. Check the speed test results below in the last few min. It’s very temperamental.

  • seungjjeong nonaka shana protection (@seungjjeong) reported

    @virginmedia @bffseungmo @bffseungmo don’t be rude reply to the virgin media person

  • KenBailey143 Ken Bailey (@KenBailey143) reported

    @virginmedia I am having router problems. It had been working with both 2.4GHz/5GHz enabled. Today it only works with 5GHz disabled. All devices fail. Router has been restarted. Last week I had to change my Virgin password. So what do I now have to do? I am getting fed up Virgin

  • PGMorg Hauntedhistories (@PGMorg) reported

    @virginmedia I have been a customer for years, and I have not been able to access my email for over 10 hours now...there is zero help on your website

  • Andycave Andy Cave (@Andycave) reported

    @virginmedia If this is how you gouge customers when they have a tiny little issue, don’t be surprised if they don’t stick around.

  • cliff_cliffords Clive Cliffords (@cliff_cliffords) reported

    @virginmedia What’s going on with the Blueyonder email @virginmedia? Why can’t we access emails and when are you likely to fix it? This problem started 3 days ago!!!

  • richardcclark Richard Clark (@richardcclark) reported from Nottinghamshire, England

    @virginmedia I’m sorry to say your customer service is bar none, the worst experience I’ve ever had the misfortune to deal with. A missed appointment scheduled by you, I’m on the phone for over 3 hrs and you have no ownership of the issue, just pass me from pillar to post. #fail