Virgin Media Outage Report in Addlestone, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Addlestone, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Aldershot, Windsor, Hayes, London, Hammersmith, Walton-on-Thames, Slough, Southall, Kingston upon Thames, Hounslow, Woking, Epsom, Surbiton, Greenford and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Aldershot |
||
| Windsor |
Wi-fi | |
| Hayes |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Alessandro Giudici
(@giudicialex) reported
from
Hillingdon, England
@virginmedia Our broadband has always been on and off all day on top of tv not working on any channel. Impossible to work properly today. News on broadband?
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Ruth Tibby
(@rugoldie) reported
from
Iver Heath, England
@virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia
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Vanessa Di Renzo
(@VanyRichardson) reported
from
Brentford, England
Has anyone else got problems with @virginmedia ? Many channels are blank
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Vìncere.
(@VictorJ1987) reported
from
Brentford, England
@virginmedia seriously. Its been 5 weeks now, have you still not fixed the issues?! Can you then deduct 5 weeks of bill payments for us. Jeez.
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Tina Lee
(@tinalee5806) reported
from
Hounslow, England
@CliveR39 @virginmedia What caused this horrid thing to happen
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Daniel Evans
(@ChavdogEvans) reported
from
Farnborough, England
@virginmedia my wifi seem to keep dropping out is there issues with it at the moment
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Chris
(@CWrighty7) reported
from
Windsor, England
@virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia My internet is the issue. I do not own a TV. I rang and was told Ofom would decide if we're entitled to any kind of compensation. We just want a reliable internet service from @virginmedia.
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samantha ellington
(@samrookc) reported
from
Hillingdon, England
Come on now poor mum with Alzheimer’sneeds her programs #virginmedia
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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nuala burgess 💙
(@nualaburgess) reported
from
Hounslow, England
@virginmedia And internet in W4? It's been down all evening and atrocious all week...what's going on?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alicia Carney
(@aliciaverbs) reported
Cannot believe how atrocious @virginmedia is. We're paying for fibre broadband and experiencing daily, repeated outages. But of course we can't cancel our contract. We have to call in every single day, endure 20-30 min waits, just to document every time it goes offline. Unreal.
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Col
(@colwild) reported
@virginmedia @MoneyTelegraph When a customer moves to an area you don't supply why do you hound them for accounts they can not use? #horrificCustomerService
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Jamie AKA ShadowKingRPG
(@ShadowKingRPG) reported
@grahamrees69 @virginmedia Yeah after 45 minutes on hold she spoke to someone and found out everything here is down DESPITE the fact your website AND the phone line both say nothings wrong with the Internet. You really REALLY need to get your **** together VM, different answers from the same damn company..
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T Peacey 😁
(@_peaceyt) reported
@virginmedia Trying to contact you about Virgin systems not working in Plymouth. Couid someone give me some more information please ?
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Carla Blacker
(@mrsblacker16) reported
@virginmedia It's ok, everything is broken but I've since found out it's the whole of the southwest, hope you can fix it soon
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KD
(@doroszewicz1) reported
@virginmedia I understand that but, why is 1 agent taking personal calls on his mobile and cutting off the call whilst another (from customer care team) doesn't bother calling back when his phone fails after I spent ages on hold?
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Anne
(@annekmac) reported
@virginmedia hi guys, you’ve taken £25 off me this month and i was advised when I signed up to my new deal that the next two bills would be less. Can you help?
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Laura Dickinson
(@lozzylups) reported
@russparkin @virginmedia I didn't know it was down when I was on hold. Plus it's not for my Instagram etc I need it, I work from home today. Thanks for your insight.
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JwD
(@ApeXInfamous) reported
@virginmedia So was on the phone to virgin and they where giving me the run around, why am I paying £70 for 100mbps when I could upgrade to 200mbps for £30 cheaper, this is taking the mick at this rate, and support was just foul, this is just theft.
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M ✝️🛶
(@Outspokenalso) reported
@virginmedia Not the way I would have liked the way you should have done. My company would sack their comms team if it was as bad. I don’t like complaining but it’s the frustration of not being able to get the correct information or ever speaking to a human being in customer services. 1/2