Virgin Media Outage Report in Addlestone, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Addlestone, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southall, London, Guildford, Ashtead, Staines, Camberley, Kingston upon Thames, Maidenhead, Hounslow, Ealing, Farnborough, Richmond, Woking and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Southall |
Internet | |
| Hammersmith |
Internet | |
| London |
TV | |
| Hammersmith |
Internet | |
| Hammersmith |
TV |
Community Discussion
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Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia internet and tv services down in NW10. The service update says fixed by 12 Oct, is this right? (Service has been sketchy since 2 Oct) 😢
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Kate Cooper
(@katecooperuk) reported
from
Brentford, England
@virginmedia It’s working this morning but both broadband and TV have been having long outages (on av 6hrs per day) since Friday. I’m in NW10 and service status says it won’t be fixed until 12 Oct - is this still the case?
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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diviyesh shah
(@pharmr5) reported
from
Brentford, England
@virginmedia Stiil having issues, so what is the problem today. I should not be paying for a substance service.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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Welby McRoberts
(@welbymcroberts) reported
from
Hillingdon, England
@jimmywim @virginmedia Don't use their frequently broken / questionable DNS servers. It's been a rule for years. They've had a horrible history of hijacking servfail, nxdomain and the like. Chose something else (8.8.8.8,1.1.1.1,9.9.9.9 etc)
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Aleksandr Langolf
(@langolf) reported
from
Ealing, England
@virginmedia hi. I’m watching hub page with internet access denied status more than hour. I cant understand why I have it. My direct debit is ok. No debts. Can you help please?
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ann Memmott PGC🌈
(@AnnMemmott) reported
@LizzyBe26549963 @virginmedia Yes, I'd think so too after all of that, but no, with Virgin you get a rude email and a demand for a surprise sum of money.
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Peter Guest
(@Chez_Jonchere) reported
@virginmedia Really fed up to your approach to a complaint. The request for a refund was refused even though the payment was a result of a technical issue at your end. The “resolution” was said to be “Education Given”. To whom? My email in reply has been ignored. More..
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Ann Memmott PGC🌈
(@AnnMemmott) reported
@virginmedia You want me to phone to confirm what your own person told me? I have difficulty with phones as I am a disabled customer. I assumed that your team's webchat was accurate. Isn't it? When have you asked me for £25.17 apart from in today's rude email? And what is it for?
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mandyhenry
(@muvdude) reported
Virgin media why is it that every time I ring up the systems down, every mistake they make I’m the one who has to do the running around yet again. It’s a joke!!!!!
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~Hell'sBells~
(@nffc86) reported
@virginmedia It's not an issue in my house it's an area issue.. I don't see why you can't just send an engineer out to look at the problem in the area..
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Sub Zero
(@Feed_the_tweet) reported
@virginmedia Yep, I am able to connect to WiFi on my mobile phone. I was with EE for two years and never encountered any issues like this so I highly doubt it’s the settings on the PS4. I have already changed the DNS settings on the PS4 which didn’t work. Can also confirm system is up to date
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Andrew Connor
(@drewstercon) reported
@virginmedia Then bereavement services shouldn't have closed it down as all i wanted was to change his password.
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Maya
(@ItsAlixMay) reported
@virginmedia Recorded message tells me you are improving my service so broadband will be down until gone midnight. Which is not what your service checker says nor did you provide any warning. What a mess!
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Bryony Lloyd
(@BryonyLloyd3) reported
@virginmedia Factory reset will not help when the whole area is having issues. When will this be resolved?
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Ben
(@Benroberts2017) reported
@virginmedia Tried that says theres no issues but there definitely is an issue going on i pay for 200mbps im barely getting 30mbps atm so whats going on?