Virgin Media Outage Report in Addlestone, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Addlestone come from postal codes KT15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Addlestone, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Kingston upon Thames, London, Ealing, Slough, Farnborough, Hayes, Walton-on-Thames, Woking, Acton, Feltham, Addlestone, Hounslow, Aldershot, Camberley and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames |
TV | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia is the service down across #london or ?
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Julian Hull
(@JulianHull) reported
from
Farnborough, England
@virginmedia having problems with internet in GU14. Will this be resolved soon
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Liz Hoefsmit 🇮🇪🇾🇪🇪🇺🛫
(@mrshoefsmit) reported
from
Kingston upon Thames, England
The only thing worse than Saturday nite TV is @virginmedia outage for several days 😡 no Netflix and no on demand.
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John Neilson
(@flyingjok) reported
from
Camberley, England
@virginmedia Worst part of it @virginmedia is the way your customer service team speaks to customers. Quite appalling and in my experience always approached on basis that the customer is wrong. It consistently bad - to be told you don’t send texts when I clearly had two texts quite insulting!
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James McFadden 🎮
(@McFadden1985) reported
from
Camberley, England
My @virginmedia has completely gone down. On a Friday night & good Friday of all days. TV is completely blank 😣
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Gary Ekins
(@garyekins) reported
from
Epsom and Ewell District, England
@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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oluwa 🇳🇬
(@UrineMan) reported
from
Burnham, England
it should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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MOMO
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Alison Jane Wilson
(@AlisonJaneWilso) reported
from
Camberley, England
@virginmedia truly awful company stuck in the dark ages why would you trust them with broadband when after 3 months notice to quit they take full payment and then you have to apply for a refund !!! Company run by dinosaurs looking for opportunities to rip you off when leaving !
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia When I checked other sites like down detector it shows Virgin broadband is down all over london so how come you don’t know that?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ً
(@zasuoss) reported
@virginmedia could u sort this issue out
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Leigh
(@leigherin88) reported
@milesbrignall Could you offer me some advice? @virginmedia have ignored a complaint i logged 8 weeks ago. I’ve tried calling, tweeting, and using their messenger service. I’m being ignored at every turn.
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Ken Whelan
(@kenwhelan) reported
Virgin media broadband down in Dublin?
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🥐
(@croxsaintt) reported
@virginmedia it’s been a week we’re I have been Experiencing WiFi issues I have tried everything on your website. My wifi and tv isn’t working. Could you get an engineer to look into this? ASAP
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'Tubs'/Kevin Thorpe - @iamaweasel🇪🇺🇮🇪🇬🇧🇺🇦
(@Tubs05914379) reported
@virginmedia Finally got back online today (& not on the 1st attempt either) after 6+ hours of toing & froing But only for a week I've issues with charges on the account & can get no info from you to investigate what's happened: all I get are demands for money
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Lucas Duffy
(@LucasDuffy93) reported
@virginmedia Do you have contact details for the complaints team? 2nd call I've been promised with no call back and my internet is intermittent and performing at much slower speeds. Unsure if my router is the issue at this point.
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Josh
(@JoshLovesAnimeX) reported
@virginmedia The congestion issue in the area is still present. High ping and latency from 4pm to 12am.
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marty lawrance
(@marty_lawrance) reported
@virginmedia Hi, any idea what the waiting time for installation is in NE38 area? I am going to cancel my Sky subscription later today but I don't want to be TV-less for a week or two. I already have a cable to my house from a previous contract several years ago.
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rose byrne
(@Byrne108) reported
@virginmedia Internet down in N10 been going on and off all day now completely dead. So sick of this service.
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Kbirst❄️
(@kbirstlouxoxo__) reported
@virginmedia sort your services out every single night at the same time my network goes down, I just want to get through an episode of Brooklyn nine nine without it buffering every 5 seconds and then disconnecting.