Virgin Media Outage Report in Addlestone, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Addlestone, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Acton, Ealing, Woking, Epsom, Walton-on-Thames, Slough, Greenford, Camberley, Isleworth, Twickenham, Aldershot, Kingston upon Thames and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Feltham |
Internet | |
| London |
Wi-fi | |
| Acton |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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mara penzo
(@magma62) reported
from
Brentford, England
@virginmedia I know where to check, thanks! My problem still persist! It's Friday night and I have no Internet?! Why? They have been carrying out works for weeks now. I think I need a compensation. Why am I paying money for no service?
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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simone clark
(@iglu_sim) reported
from
Kingston upon Thames, England
@virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Sharon Leaver
(@leaver_sharon) reported
from
Bracknell, England
@virginmedia Sorted now. Received an envelope last week with an adaptor. A leaflet inside stated we would receive an email when to change it. No such email received. Communication very poor
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maureen robert
(@morish1) reported
from
Hillingdon, England
@virginmedia This is false advertising. My broadband goes off more than it’s on and then it is so slow. I have lost count on the times I have called the help line. I have rebooted routinely, it works for a while then off again. I have had enough now as enough is enough!!!
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Becky Morrish
(@BeckyMorrish13) reported
from
Camberley, England
Useless service from @virginmedia called 2 discuss package options on hold for ages the agent says he was trying to help them puts me on hold then put the phone down. If their customer service is like that I think I’ll try give someone else a go @skytv can you do better?
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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eamorugby
(@HoarseRoar) reported
from
Slough, England
@virginmedia Still no service. Your website tells me service is fine. Over the phone the automated message is “an intermittent service” and when I finally spoke with someone they’ve organised a technician to visit next TUESDAY. It’s a mess.
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Ealing, England
@virginmedia We had issues last month, a nice engineer came (Mohamed) and said it was a local problem. I reported it on the phone again on Tuesday (Aqeelah), she said there are local problems (again). I fed up wit this, it’s been a week of impossible internet, day and night!
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Cameron🏴
(@CRJG_) reported
from
Bracknell, England
Huge congrats to @virginmedia for having a web chat service that is so bad that I joined the chat to upgrade my broadband, but after waiting for an eternity for replies I’m pretty much ready to just close my account
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Craig Hannan
(@CraigHannan4) reported
from
Ash, England
Hi @virginmedia you did an update in my area for wifi yesterday. And my wifi hasn’t worked since. I have switched on and off a few times since and also retried to reinstall. I moved from sky a month ago to you due to wifi issues and I have them with you already.
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James Brown
(@JammieBun) reported
from
Hillingdon, England
Hi @virginmedia. I’ve tried phoning you with a complaint, but the calls get shunted into weblink hell. I’ve submitted two complaints through your site which have mysteriously disappeared from my account. And on Twitter the links you send for an online chat only ever lead …
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Alex Turton
(@woodyturts) reported
from
Farnborough, England
@virginmedia service down in GU14?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Pride
(@Alexpride111) reported
@virginmedia But it isn’t fair to charge someone when it’s out of their control but it’s your rules so the fat cat always wins at the expensive of the people after a year of lost wages due to COVID. Just never come back to virgin media after years as a customer. Why would anyone after this?
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Aaron sawyer
(@AWsawyer1) reported
@virginmedia I am not happy with the service ive had over the past week I wanted to upgrade to tv360 was told on the 4th it was done but now checking the order was told I had cancelled (I hadn’t ) and that it can’t be done as I am on the oomph bundle the top package #wastedweek
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MeldrewsMrs
(@Whishhht) reported
@Xrexgamer11 @virginmedia I assume you’re being sarcastic? In three years the price hiked from £63 to £94 a month. Deals only for new customers but zero discounts for people who have been with them since they were Telewest. Apalling call centres & totally unhelpful if you have a complaint.
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Pete
(@petec1862) reported
@virginmedia getting a message that mail box not available on an amazon kindle, any ideas on how to fix this, works OK on other devices
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Jason Gartshore
(@JasonGartshore) reported
@virginmedia It's fine through the day (when at work my son tells me) but about 6pm onwards is the issue through to very late at night. Which means we are unable to watch streaming services. It's poor and I'm a 25+yrs customer (ntl) who is looking to move provider..fed up
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Luke
(@TooToughToDie) reported
@virginmedia @richardbranson £20 a month discount for 11 years of loyalty? We have our phone, TV and broadband with you, plus both mobile phone contracts. You’re not working hard enough to keep my business. Extremely disappointed!
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chloe 🌼
(@prettyvenom__) reported
@virginmedia there are builders in our area installing the cables for your services, and they’ve put the black boxes on mine and my neighbours properties? Surely this isn’t allowed? Also to mention they’ve done a terrible job because it sticks out and moves in the stones
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Duncan Waugh
(@waughzone) reported
@virginmedia I have a wired connection to an outside office which works ok (although not as the advertised speeds). This tells me it’s the router but no-one at Virgin will acknowledge this. I am really bored with paying through the nose monthly and getting poor wifi and not being listened to.
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Tom
(@MrTomStannard) reported
@virginmedia Shouldn’t have too!! I was promised text updates yesterday evening and still not had an update all I know is it’s a supposed complex issue!! What does take the mickey you haven’t been keeping us informed.
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Conor Tester
(@conor_tester) reported
@virginmedia your onboarding and support services are diabolical. If someone can’t get in touch with me today, my next call will be to 1908 to cancel. Never had this with Eir.