Virgin Media Outage Report in Addlestone, Surrey, England
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The latest reports from users having issues in Addlestone come from postal codes KT15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Addlestone, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Feltham, Ealing, Brentford, Godalming, Hounslow, Windsor, Camberley, Southall, Epsom, Hayes, Greenford, Bagshot and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| Feltham |
Internet | |
| London |
Wi-fi | |
| London |
TV |
Community Discussion
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Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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Urban Edge Capital
(@UrbanEdgeCapit1) reported
from
Brentford, England
@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia Thank you. It’s so stressful when working from home and only being able to use my mobile phone to do anything! Netflix now finally working. What was the problem?
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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Umar 馬 ➡️ 🇨🇭
(@UF1902) reported
from
Hounslow, England
@PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.
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Tom Vincent
(@TomboBrewster) reported
from
Egham, England
Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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jeanne smith
(@jeannesmith1) reported
from
Hillingdon, England
@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Big_Hilda
(@bighilda2013) reported
@virginmedia Weeks - you messaged me as you were doing essential works in the area on 5 Oct but the service hasn’t improved, in fact seems to be getting worse.
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Caroline Brough 💙
(@Caroline_123987) reported
@virginmedia Just an update that I've been passed through 3 of your colleagues since 9.20 this morning. None have done anything other than ask me the same security questions. Amazingly poor customer service that is getting me nowhere.
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Chris Etchells
(@ChrisAnthonyE) reported
@virginmedia Can’t remember the numbers but was virgin, problems with TV. Then just gave a message saying a text will be sent
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John-Paul Swoboda
(@JPS_12KBW) reported
@virginmedia No that was yesterday. I was cut off yesterday as I was being transferred for 6th time. Can you help resolve?
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Skippy Ash ⚡️
(@skipsyash) reported
@virginmedia I am in need of the wifi tonight, around 6-10, this is so I can earn money to be able to pay bills, will this issue not be fixed until tomorrow?
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Virgin Help
(@virginhelp) reported
@Tleatherbarrow5 @richardbranson Hi there, we are sorry to hear your wifi isn't working for you. We have tagged @virginmedia for you and they will be able to help further. Many thanks, VH
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Chris Etchells
(@ChrisAnthonyE) reported
@virginmedia I have just called and option 2 didn’t come up as faults and tech help. Why is it so hard to get through to someone. No wonder people get frustrated and want to leave virgin media.
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Chris Etchells
(@ChrisAnthonyE) reported
@virginmedia I have called that number and followed the options given thinking I would get to talk to someone but was just told a link would be text to me to use which I have done and that says no issues.
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Nicola Smith
(@nicolasmith78) reported
@virginmedia how can I actually speak to someone about it? Trying to cancel my 93yo grandads acct who has dementia he wrote a letter which VM have received but won't close his acct even though he in care. Cust serv won't talk to me - refused me transcript of recorded call is that legal??
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Andy W
(@AndyWan80947619) reported
@virginmedia There is no update on this issue and the internet is down again in my area.