Virgin Media Outage Report in Addlestone, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Addlestone, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Feltham, London, Ealing, Aldershot, Slough, Surbiton, Isleworth, Chertsey, Greenford, Hampton, Twickenham, Acton, Walton-on-Thames, Hounslow and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 Feltham |
||
| London |
Phone | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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marife narito
(@shiken93) reported
from
Spelthorne District, England
what’s happening to our internet Virgin media on & off service 😂
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Shinykathy
(@shinykathy) reported
from
London, England
@virginmedia My internet is super slow I pay for super Fast!! Help!!!
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
Oh so my Sky Tv and my Virgin Media broadband is down please don’t lock me in with a newborn and no access to anything PLEASE.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@virginmedia The website is not working, service has gone down again (4th time today)
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Russ
(@rusblake) reported
from
Hillingdon, England
@Kanadessa @TurdiiBurdii @RiannaSandu @virginmedia I was playing SOT for about an hour and a half, and it went down lost all my progress
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Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
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Frank Andreas
(@frankandreas3) reported
from
West Molesey, England
@virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible
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Ricky Tanner
(@ImmortalTanz) reported
from
Epsom and Ewell District, England
@virginmedia Any chance i.can have the service we pay through the nose for or is that too much to ask
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RangersBoy_8
(@Simon_Corley) reported
from
Ealing, England
@virginmedia please sort out this problem, I keep getting error C501 coming up #SortItOut
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Paul Farmer
(@PaulFar47747735) reported
from
Kingston upon Thames, England
@virginmedia Down again!!
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Russ
(@rusblake) reported
from
Hillingdon, England
With all the no’s I don’t think you need a website check to tell you there’s a problem. It’s the whole of the uk. Since lockdown started I new Virgin Media would let us down I’ve been grateful they lasted this long....
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@Bluebird_7777 @virginmedia Cancel your direct debit. And when they call you - ask them to fix your box
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Charles Roberts @ AWS
(@Charles545587) reported
from
Ashtead, England
@virginmedia are still having problems bringing services back online. #virginmediadown
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Russ
(@rusblake) reported
from
Hillingdon, England
@TurdiiBurdii @RiannaSandu @virginmedia If your an online gamer a couple of minutes is equivalent to hours of lost progression. So makes no difference if it’s down for a minute or an hour #virgindown
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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Nigel
(@nigel_dawson) reported
from
Bracknell, England
@virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡
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TGP
(@terrygparrott) reported
from
Farnborough, England
@virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!
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Rochdale Cowboy
(@Rochdale_Cowboy) reported
from
Maidenhead, England
@virginmedia Perhaps try kerpying your internet service 'up' for 26mins. Currently you're up to 17mins past the hour before it fails. Keep practicing.
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Harry Gillmore
(@HarryGillmore) reported
from
London, England
Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Kift
(@KirstyKift) reported
@virginmedia They spent 1.5 hours on phone on Thursday PM. Operative couldn't rectify but raised complaint. Told you would ring back - never have. They rang again today to be told 22nd is best you can do. That is at best dysfunctional and at worst heartless.
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FlexCoders Ltd
(@FlexCoders) reported
@virginmedia Yes, the problem stll exists.
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logan taylor
(@spiderhlt1867) reported
I’d like to nominate @virginmedia for the award of worst customer service department ever. They take useless to a completely new level
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Ian Johnson
(@ianjohnson1965) reported
@virginmedia This is exactly the same loop i keep getting into, is it not possible to speak with someone who can help over the phone, surely not all faults are fixed online. How do i know what equipment to replace if that is the issue?
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Ian Johnson
(@ianjohnson1965) reported
@virginmedia Via the ethernet lead that came with the Tivo box, this has worked for years with no issue.
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Lils M
(@themixedwon) reported
@virginmedia No internet all day. Been through all checks. Reset w/ advisor this morning - told I should invest in an ethernet cable, how about the service I pay for actually works?! Still not working. On hold for nearly an hour now. What am I paying for here??
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Kirsty Kift
(@KirstyKift) reported
@virginmedia After 1.5 hours on the phone Thursday PM operator could not change date and raised serious complaint. Parents were told you would ring within 48 hours. Well it's now 2pm and no call has been forthcoming so you have 4.5 hours left.
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stef 🏳️🌈 👽🤫
(@stefscaz) reported
@virginmedia disgrace the hold times waiting to connect just waiting for the normal call drop by lazy advisors might be going to @BT as better customer service
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Luther Gravy
(@LutherGravy) reported
@virginmedia Yes. I originally registered on the forum about a year ago. Never managed to verify then, but eventually managed to actually talk to a human and got our issue sorted.
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Gareth Iain (BrewWeasel)
(@BrewDogGIC) reported
@virginmedia yet again WiFi down, not that much hen it’s running its much better.