Virgin Media Outage Report in Addlestone, Surrey, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Addlestone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Addlestone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Addlestone, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, Ashtead, Tadworth, Farnborough, Kingston upon Thames, Walton-on-Thames, Hayes, Leatherhead, Southall, Guildford, Bracknell, Hounslow, Greenford, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 10 hours ago |
|
Hammersmith
|
Internet | 1 day ago |
|
Slough
|
Internet | 1 day ago |
|
Ashtead
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
|
Hammersmith
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Addlestone, England
Latest outage, problems and issue reports in Addlestone and nearby locations:
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Paul Curry (@paulcurry67) reported from Spelthorne District, England@virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!
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Jo McGowan (@guildfordjo) reported from Guildford, England@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
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Emma Jones (@Emmajones79) reported from Kingston upon Thames, England@virginmedia This isn’t acceptable you’ve basically fooled me into signing another 12 month contract! I want to cancel it it’s not even been 24 hours
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Paul Curry (@paulcurry67) reported from Spelthorne District, England@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!
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Cleo Sharp (@Shotgooner) reported from Aldershot, England@virginmedia I have constant problems the Wi Fi signals only 2 meters customer service is awful why is this problem continue box Formerly an NTL Customer.A new hub wold be useful,Call Centre does not communicate.A visit from your Man in a Van would be useful!! Await a reply wors
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adouble (@uchiazoro) reported from Brentford, EnglandVirgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media
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Greyman (Gary A) (@GaryAblett3) reported from West Molesey, EnglandOn the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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Alan Wheeler (@alanandline) reported from Richmond, EnglandUmmm @virginmedia a day to use 5gb free data to compensate for no service, when the most important thing for me is being able to make calls. I get these things happen but you should know or ask what is important to your customers
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England@virginmedia Hi thanks for the response We reported issue 1st on Monday last week it was intermittent all week 2 or 3 days we had nothing despite engineer visit It corrected itself Friday late pm. We had been told we had an issue but The engineer advised we were affected by a local outage
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Wendy Rochester (@Wendy_Wo_Wo) reported from Southall, EnglandSure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡
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Paul Curry (@paulcurry67) reported from Spelthorne District, EnglandAnyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!
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DJ SEMO 🍦 (@DJSemo) reported from Hillingdon, EnglandSecond time my @virginmedia has gone down right as #GamesOfThrones comes on! 😤
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England@virginmedia very disappointed with recent service in area 21 and no offer of #compensation. We were without service for most of last week often for a full day. Told was our issue turns out was an area outage #misleading . #virginmedia #Broadband #BREAKDOWN
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Martin Compton (@mecompton74) reported from Maidenhead, EnglandCan not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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DREAMVIEW ESTATES (@MurrayAlanLee) reported from Brentford, England@virginmedia They have a record, I called this morning as its lasted the weekend without issue. Compensation was refused. Hence the tweet. It was on an off whole week. Even tried changing a resistor which did not work
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Chris Shepherd (@shepherd_1972) reported from West Molesey, England@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
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Phil Stone (@stillphone) reported from Hillingdon, England@virginmedia Not now as gave up trying to connect after 90 minutes. It’s just utter rubbish. Would never move to you guys...
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Paul Curry (@paulcurry67) reported from Spelthorne District, England@virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!
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Oliver Reid (@Eggybread18) reported from Ash, England@virginmedia nearly 4 weeks after arranging installation and we still don’t have internet. No one can tell us anything or when we can expect to have it. Such terrible service too!
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Nick 235 (@music235) reported from Brentford, England@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elijah Draven Knight (@ElijahDraven) reported@virginmedia good morning guys n gals, my internet goes off every night between 11.20 and midnight for up to about an hour it’s done this every night for about 2 months just wondering if it’s an known issue or something is updating at that time and if the update time can be moved
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YETI (@AlmostYeti) reported@virginmedia Yet again I'm unable to stream, which is my livelihood, you provide a service that is a fraction of what i pay for! should i bill you for the day?
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Craig (@Craig__Harrison) reported@virginmedia It's back up now. But it cuts at the most inconvenient of times. I'm referring to the internet. I mean how we supposed to get anything done in this day and age when we need internet access for nearly everything but it goes down when we need it
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Ollie Hayman (@ollsbhafc) reported@virginmedia I emailed you guys regarding a package that had been found a couple months ago, was told to email with photos but I never got a response. Any help?
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James Thompson (@jjp_thompson) reported@virginmedia Hi. I placed an order for a new broadband line last month. It is due to be installed at the end of the June, but VM have since improved the offer for new customers, so how can I ensure I can benefit from the new offer, instead of having to cancel and reorder?
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Mauram (@MauraMcRory) reported@virginmedia hanging up on a customer that has been on hold for an hour and 20 minutes is an absolute disgrace. I am so angry!! #virginmediafail
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Harrison D J Cattell (@HDJCattell) reported@virginmedia I am struggling to receive OTP texts on my Virgin Mobile number. I can see from the customer forum that this is a big ongoing problem that has had no resolution. How can I resolve this as being able to receive 2FA codes are a massive part of modern digital security
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DVS skinnyman (@Biscuit_Harv) reported@virginmedia It has came back up but was down for several hours yesterday
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👽 thoams 💀 (@thoamsrjohnson) reported@virginmedia When I called it back it went straight to a voicemail saying it was Virgin Media. I have now cancelled the service.
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Fieran (@Faedrun) reported@virginmedia At the moment it seems fine, but thats hardly the point. The frequent outages, as can be seen just by searching for Virgin Media on twitter, or looking at Down Detecter, have been out of hand lately. Last night around midnight, it went out for hundreds of people, no warning.