Virgin Media Outage Report in Ashtead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, Woking, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Barnes, Hounslow, Caterham, Walton-on-Thames and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Croydon |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
@virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia where do I get help, says access denied on my virgin hub
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia cheap labour in Bangalore = terrible customer service ..
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Emma
(@Emma_Campaigner) reported
from
Lambeth, England
@virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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Lloyd-A-Tron
(@chippers34) reported
from
Wandsworth, England
@virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fionnula Wear A Mask!!
(@fionnulamac) reported
@virginmedia Can’t do on phone, need to sign in. Will tether to laptop… or get younger generation to do so.
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Natasha Crosby
(@misstcrosby) reported
@virginmedia Fantastic. Great customer service as always. I’ll speak to the team, as this really isn’t acceptable. You clearly don’t care about your customers and the disruption to their livelihoods
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tony davies
(@baileysoverice) reported
@virginmedia And as I suspected you are now ignoring me as is 'imran' on your webcam.....quite frankly the level of customer service virgin provide these days is shocking to say the least
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jaz
(@mukeftjustin) reported
@virginmedia The issue is still ongoing in terms on not being able to get emails or send them on the iPhone app and on thunderbird, don’t see why there’s a problem with those of the website is fine
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Arda
(@ardaytac_uk) reported
@virginmedia Been waiting for 2 days to activate my quick start broadband equipment for my new home. Contract has started but still no internet... Your movers team is not working,responding and solving my problem,even they are hanged up the phone on me. Thanks(!) Virgin Media.
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Helen Mitchell
(@minimars73) reported
@virginmedia Help!!! I've had no phone signal for 2/3 days, constantly says refreshing SIM data & can't call 789 to fix. What do I do? Tried SIM in other phone, turned phone off. I need help
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Kayleigh
(@Kayleig68766742) reported
@virginmedia Your text service doesn’t work, it’s just a bot! Your technical team say they can’t do much more and passing me onto the relations team... #ijustwanttobeconnected
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Carl Lopez
(@carlinderpal) reported
@virginmedia My internet down. Called tech support only to find out this is a planned outage and my broadband will be down in my area until 3pm without warning. Wasted time performing own troubleshooting, which was futile. Suppose to be working from home today. Unacceptable!
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Big Harry
(@MaguireSZN5) reported
@virginmedia Hello. No I don’t think so.. I have had issues for over a month where it keeps cutting off at random times.
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Amy Dickens
(@amywebster123) reported
@virginmedia You really need to teach your employees to listen properly, trying to cancel my plan and they’re insisting my password is wrong yet I’d literally just used it to sign into my account!!!