Virgin Media Outage Report in Ashtead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ashtead come from postal codes KT21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Streatham, Croydon, Southwark, Walton-on-Thames, Hounslow, Fulham, Feltham, Mitcham, Redhill, Surbiton, Isleworth, Balham, Chertsey and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Streatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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Dean Callan
(@DeanCallan) reported
from
Camberwell, England
@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I have been a long time customer. Is this the service you offer?
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Ben Prouty
(@proutyben) reported
from
Richmond, England
@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Daniel Burns
(@DanielBurns91) reported
from
Dorking, England
@virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your contact us chat service online isn't working either!!!!
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Camberwell, England
@tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind
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Just Clear
(@justclearuk) reported
from
Richmond, England
@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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Mark Moriarty
(@MoriartyMark) reported
from
Merton, England
@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia someone just answered and then put the phone down on me
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rosie
(@rsiereilly) reported
@virginmedia You guys never sent me a confirmation email. I asked for one and was told you don't do them. But I've got the screenshots from livechat
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Nigel Howard 🇬🇧 🏴 📸 🇺🇸🌴
(@nigelhowardpics) reported
@virginmedia Hello, NO! The service has just become absolutely useless
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Kieran
(@kieranjmn) reported
never go with Virgin Media! I left months ago and they’ve only today * finally*taken back their equipment which they kept trying to charge me for and were so unhelpful every time I contacted them 😤 Sky is so much better, my Sky Glass is a dream 😎
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N17 Club
(@N17Club) reported
@virginmedia Completely stopped working now... @virginmedia has to be Number one worst service provider... so frustrating is an understatement... can you send me a technician ASAP from Timbuktu...!!!!
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hnguk
(@hngaminguk) reported
@virginmedia Hello, it's not that the upload speed is not as fast as advertised it's that the upload speed of 52Mbps (which is the advertised speed and what I get) is not enough. As mentioned, providers on CityFibre can give 900Mbps symmetrical (up and down)
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Yusuf
(@Yusuf19071984) reported
@virginmedia I have been a customer of this company for over 10 years. I have had no complaints so far. I moved to a new house and I've been waiting for a new internet connection for over a month. I have never felt so humiliated. Thanks for insulting people.
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Jacqui Smith
(@JacquiSmith7) reported
@LutzSchueler Having. Sorted out the awful service that your provide for my 95 year old mother I’m now trying to terminate our contract with Virgin media. Every time I call I get cut off!! How do we terminate without you sending us a hefty bill for nothing!
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Vinny Hanratty
(@vincehanratty) reported
@virginmedia The broadband is cutting out intermittently several times a day has been for months now & we cannot get through on the telephone to make a complaint or get an engineer out because there’s always a queue so we can never speak to someone to resolve
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Debra Hodgson
(@DebraHodgson) reported
@virginmedia At your convenience, we live about 30 miles from him but visited today. He said that he thought that the whole of his postcode was out (PL2), but clearly this isn’t the case as his neighbour still has service.
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Belinda Jennings
(@BelindaBeerRun) reported
@virginmedia I’ve had enough @virginmedia you don’t seem to want to fix this issue. On the phone to you now yet again 😡 will be ending the contract now if you don’t sort this out