Virgin Media Outage Report in Ashtead, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Ashtead come from postal codes KT21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 27: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Croydon, Guildford, Southwark, Walton-on-Thames, Leatherhead, Carshalton, Epsom, Richmond, Coulsdon, Redhill, Caterham, Woking and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Wandsworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia An intermittent problem in the area (we appear to be the only one). It’s not intermittent as it’s not working. It’s beyond a joke now. Costing a fortune in data usage
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Del 🌈
(@derrickca) reported
from
Croydon, England
Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Same message that I always get. “Working to fix the problem” no indication of time. But my neighbours don’t have any issues
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Over a week to fix it seems ridiculous
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Lees
(@measlewolf) reported
from
Dudley, England
@virginmedia I’m currently on hold. My mum is in her 70’s and waited in for an engineer only for them to send a text 10mins before to say you were coming in the 26th. The original appointment was the 21st and her TV service has been down for well over a week.
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Davies
(@DeltaDeltaOBE) reported
@virginmedia Yep … although according to your website there isn’t, and hasn’t been since 7 last night. And fix my broadband just loops constantly to that page.
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Gregor Clark 🏴
(@GregorJClark) reported
@virginmedia I have no service at all in KA11 area. Weirdly your website says it’s a planned outage. If planned, why didn’t you tell anyone? I’m working from home but could have gone into the office if I’d had some advance warning. Not good at all.
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Chris O'Neill
(@chris_oneill94) reported
@virginmedia As I explained in live chats previous tweets and to the engineer it's an intermittent fault that happens. For instance right now the WiFi is fine. But it very regularly cuts out entirely as in that photo. I need a solution I can't have daily cuts. Not dips in speed, cuts.
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Steph Stevens
(@stephstevens16) reported
@virginmedia Here we go again. Internet down! 3rd time in 4 weeks. Can you please fix this on going issue.
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Naeem Kothdiwala
(@naeemkofdy) reported
@virginmedia can you please call me with regards to my installation I have been waiting since Friday! All your stupid international customer representatives have just lied all weekend!
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Slow 🇵🇹
(@SlowVALORANT) reported
@virginmedia No issues are showing on that website. It’s never there despite the area having problems.
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Nav
(@nav_sl90) reported
@virginmedia Yes it says my service is down. The same as last Wednesday. This doesn't help me with WFH! It has been down since the middle of the night!
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Mark Mann
(@MrmMark) reported
@virginmedia On the phone for 40 minutes and you callers dumped the call. My 80 year old mother with dementia has no phone connection. We need an engineer now, not customer service from the stone ages.
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Lee Shellard
(@MrShellard) reported
@virginmedia No internet on business line in LE6 area. Is this a known problem?