Virgin Media Outage Report in Ashtead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ashtead come from postal codes KT21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Croydon, Southwark, Addlestone, Woking, Deptford, Carshalton, Esher, Feltham, Streatham, Walton-on-Thames, Guildford, West Molesey and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
||
| Mitcham |
Wi-fi | |
| Croydon |
Total Blackout | |
| Southwark |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Morris
(@lemonfreshrob) reported
One of the other greivances I have with @virginmedia - aside from how often the service cuts out (and guess what’s been down since last night) but also that it takes down the wifi inside the flat. So I can’t print, or access our media server. What sort of router does that?
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Paul Roberts
(@CamelRoberts) reported
@virginmedia They spread lies about when it will be fixed, if you simply told your customers there has been a big underground explosion and it will take a while to fix instead of keep moving the goalposts for 2 days the customer might give you some leeway, but you didn’t you just lied.
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sarah w
(@umsafeer) reported
@virginmedia appalling service yet again. Servi e keeps dropping every few minutes. Almost £50 a month for an unreliable service is ridiculous
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Colin RylanderWilkes
(@CoLRyWi) reported
@virginmedia No but there never is, the hub still is getting nothing, tv is perfectly fine in all rooms, just the hub that’s getting nothing. It’s ridiculous. Think Virgin need to come out and install a cable just for the hub
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Wayne Smyth
(@WayneSmyth6) reported
@virginmedia is it too much to ask to have a customer service email address we can contact you on, or the ability to send a secure message from our online account? We don't always have half an hour to sit on the phone trying to get through.
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Martin
(@clubber99) reported
@virginmedia When is the issue in the Bromley area going to be fixed as this has been down since 3pm yesterday with updates sent indicating it will be 10this morning, we are now being informed 16:00. What is the actually issue as that hasn’t been stated on any advise I have seen!
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Heathermomo
(@Heathermomo) reported
@virginmedia How do you cancel a broadband contract? You've been charging me for 3 months since I moved to a different provider!!
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chunkybuttlovesgaming
(@chunkybuttgames) reported
Yet another day waking up with no Internet connection. @virginmedia you really need to sort out your service, you do not provide stability at all. The speeds are great, but what's the point paying for it when it constantly drops, or stops offering any connection altogether?
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sana ahmed
(@sanaahmed323) reported
@katharveyuk @virginmedia Definitely try BT! Virgin are the worst in terms of aftercare no doubt..
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Scott_Fitzsimmons BCAv
(@Scott_Fitzs) reported
@virginmedia Complete shambles. Youve carried out work in my area and since then weve had nothing but problems. Weve now got no internet or tv channels in the house and are expected to wait until next week for you to get an engineer out to sort the problem your engineers created