Virgin Media Outage Report in Ashtead, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, Fulham, Hounslow, Guildford, Isleworth, Balham, Walton-on-Thames, Thornton Heath, Mitcham, Streatham, Feltham, Woking and Earlsfield.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Croydon |
||
| London |
Wi-fi | |
| Southwark |
Internet | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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Neil k
(@Arki_magazine) reported
from
Camberwell, England
Apparently virgin media is down.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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Cat Davis
(@catdavis123) reported
from
Lambeth, England
Am so sick of @virginmedia broadband not working, how are my kids supposed to do their online learning if they can’t get online 🤬
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Tuffcub
(@Tuffcub) reported
from
Lambeth, England
Excellent, @virginmedia down including their website and the service status page. No work for me then I guess.
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@chinnyhill10 Virgin Media is down.
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia all broadband services not working in SW18. Having to connect and work via my iPhone using personal hotspot. What is status with your broadband service. You sit hang your phones up so cannot call you. Not great service
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Ben JP
(@benjp) reported
from
Camberwell, England
@virginmedia @Big_Stylo The service page is down as well.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DWozza84848
(@DWozza) reported
@virginmedia your internet is an absolute joke, you are ripping people off, an absolute embarrassment of a service 2 months this has been going on for #dontusethem
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Pete Coleman
(@PeteColeman11) reported
@EamonMelia @Old_Crone5 Virgin media cancelled all news programmes for 2 weeks over the Christmas. They only came back on Monday gone. RTE constantly cuts news programmes especially in summer and at xmas. But Virgin media actually replaced their 5.30pm news with a stupid English game show.
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Hugh Ramsey
(@ramseyhugh) reported
@virginmedia It’s not the signal, it’s the coverage of the Wi-fi which is woeful.
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HighburyHighs
(@HighburyHighs_) reported
@virginmedia The same as he did the time before that as well, that my equipment and cabling is fine and not at fault. He even went to the box down the road to check there and come back said nothing seems to be wrong here. Just admit it’s a server fault or what ever it is and be done with it-
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Rebecca Wall
(@Rebecca21677395) reported
@virginmedia I want to cancel my contract! I have tried for two days but to no avail! Next stop your CEO. What do I have to do to get through to you?!
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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Juha Hyyrylainen-Trett
(@JuhaTrett) reported
@Virgin Media Dear Virgin Media, I have been trying to contact you to cancel my contract or obtain a cheaper one for next six months. Your call system did cut me off twice after over an hour waiting and speaking to your team. Also your messenger seems to be useless. Please Help.
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Smally
(@SmallyOnline) reported
No stream again tonight, internet is ****** again. Big RIP **** you @virginmedia
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Julie Bee
(@JulieBe89097239) reported
@virginmedia I have no WiFi. Network doesn't appear in the list, please help
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pete loft
(@peteloft) reported
@virginmedia @ramseyhugh that doesn't work , the message option has been removed