Virgin Media Outage Report in Ashtead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Walton-on-Thames, Beckenham, Mitcham, Hounslow, Leatherhead, Epsom, Isleworth, Morden, Reigate, Guildford, Fulham and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Croydon |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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Laura Greenaway
(@LauraGreenawa12) reported
from
Merton, England
@BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I am told there is an issue - bit no time given for it being fixed ?
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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Gary Ekins
(@garyekins) reported
from
Epsom and Ewell District, England
@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I have reported an issue and they said they were investigating- still no broadband - when will it return please ?
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia The link says no issue - I phoned virgin to report 90 minutes ago and the man in technical support said they would fix - but no time given
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Lee James
(@winetaff) reported
from
Esher, England
@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻
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The Honourable Jack Bremer, Laird of Loch Borralan
(@jackbremer) reported
from
Wandsworth, England
@virginmedia All, got builders in, need to talk to someone The point I was making was your app is bad
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
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Alison Mackenzie
(@Alison1mackITV) reported
from
Richmond, England
@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia for something that's costing me a lot of money your service really is sub par at best! #virginmediadown
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John Boxall
(@jdboxall) reported
from
Merton, England
Hey @virginmedia your website says no problems with Broadband in SW19 - been dropping out all morning and your own diagnostic tool says: There's a network issue which maybe affecting your broadband service. Please advise when you will fix it and update your mendacious website.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dodlaw man
(@DodlawM) reported
@kerryhoughton53 @virginmedia Exactly the same experience. Once my broadband “intermittent connection “ is fixed and I can get to talk with someone reasonable, I am finished with virgin. Been with them for 20+ years and the service gets worse year on year. Today’s fiasco is the final straw
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Harvey
(@cfcharvey_) reported
@as911806 @virginmedia Yeah we are switching too, the package is going to increase by 45£ a month at the end of this month, and the service is the worst it’s been
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Customer Service
(@vmbusinesshelp) reported
@Wraith69_ @virginmedia I'm really sorry to hear this is the case, have you contacted our faults team at all so we can look into the issues you've been having? Our direct number is 0800 052 0800 then option 3, we can then raise a fault ticket for you to investigate
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chels 🌷
(@_chelsxoxo) reported
@virginmedia THERES ALWAYS AN OUTAGE IN MY AREA AND YOU SAY IT WILL BE FIXED BUT IT IS NEVER FIXED ? ONE AFTER ANOTHER 😡 ******* SHITE
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Brigantian in Exile
(@Wenxue2222) reported
@virginmedia When trying to run the test - I very largely suspect this is another large scale issue. You are going to have another bad day I fear ...
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Aaron
(@aarons1308) reported
@virginmedia what number do I call to discuss my package and to change my DD date as it never works on the app?
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Customer Service
(@vmbusinesshelp) reported
@Magikos_IT @virginmedia It would be best speaking with us directly so the faults team can run some diagnostics on the service to see what is causing the issue for you, I can understand your frustration with this been ongoing
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Seánybhoy 😷
(@Argyll68) reported
@virginmedia Not true! I've been told this before and they never call. They just show up. Appreciate you're just in a call centre and told that information but its baloney! There must be a proper number I can call? Or do I need to email the CEO?
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Kathryn 🥰🥰
(@katholmes27) reported
@virginmedia Broadband is down again. Had a new Hub installed this morning. Engineer was lovely and made sure all was connected properly. Please get it sorted 🥱
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Raggycat Rattyman - 🐭🐱
(@Ragdollcatman) reported
@virginmedia yeah, I'll phone them, and go through the same process where nothing ever gets done. as said, I wish I could get high speed internet from other sources but I can't so I'm stuck paying Virgin their rip off amount for a poor quality one.