Virgin Media Outage Report in Ashtead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ashtead come from postal codes KT21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Fulham, Woking, Ashtead, Walton-on-Thames, Hounslow, Balham, Southwark, Barnes, Epsom, Redhill, Leatherhead, Guildford and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
-
Wozza
(@DWozza) reported
from
Merton, England
@virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?
-
scott Carson
(@scottCa91224316) reported
from
Hounslow, England
@virginmedia No my experience has not improved, your automated customer advisors are totally ineffective. An email sent to customer services several weeks ago still hasn’t been dealt with, I guess i need to cancel my £1300 annual subscription and go to someone like sky
-
Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia are there internet issue in London TW8? Can’t connect to wifi. Have been through troubleshoot guide and still no luck.
-
Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
-
p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
-
Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
-
Nicola W
(@nmargwh) reported
from
Spelthorne District, England
@virginmedia Why when your team called me today regarding my decision to cancel my contract have I received an email confirming changes to my package (phone removed) and a PDF showing a contract start date of 30 Nov. The recoded call will show I’m cancelling everything and have given notice
-
Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
-
Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
Anyone else left virgin media and can explain my final bill. We have now served our 30 day notice our service was cut off today. We got billed on the 12th of every month. We just got another bill with a credit and a readjustment to the final amount due Is this normal B.
-
Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
-
Cat McNally-Hughes
(@Cathemc) reported
from
Hounslow, England
@virginmedia is there an outage in London TW8? WiFi worked fine last night abs now won’t connect. Have tried to reset ect. Thanks
-
Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Yes i did still the same hard drive problem
-
Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia I can’t see anything the message saying hard drive problem is on the screen
-
Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
-
Tracey Elliott
(@TraceyElliott17) reported
from
Wandsworth, England
@virginmedia I have never known such incompetence in a company! Four times I’ve been told we’re going to get a refund after an hour on the phone. Wrong amount taken again! You just seem to treat your customers with contempt!
-
Ritch Waghorn
(@RitchWaghorn) reported
from
Banstead, England
@virginmedia now been waiting 45 mins for customer services to answer. Totally #unacceptable
-
Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
-
Paulo J R Bicho
(@paulotuga86) reported
from
Epsom and Ewell District, England
@virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all
-
kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
-
Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Adam Sturdy®
(@arsturdy) reported
@virginmedia It says there are no problems, but right now im getting this….. when usually it is over 200MB/s download and over 20MB/s upload.
-
Carolyn Owen
(@CazowenI) reported
@virginmedia No known issues at the moment, I have rebooted my router already today fixed it for a little while but it’s gone off again
-
Jeni McAuley OT
(@meuh_vache) reported
@virginmedia Yes several times they are adamant the data has been used with something running in the background that my mother had no idea about. She has never looked on a single webpage
-
RVL Qorzix 🇯🇵
(@RVLQorzix) reported
Wait they might restart please virgin media fix my ******* internet
-
Ben H🌹💛💚🏴
(@comeonyouyellow) reported
I swear down Virgin broadband is the worst. Does anyone know of any broadband suppliers that have a stable service and half-decent customer services? @virginmedia
-
marianne pherigo
(@MariannePherigo) reported
@virginmedia your service person told me to leave you, but i prefer to stay if it is sorted. one person told me it is sorted, and another says it is ok. what is the situation in w85jh ? Please let me know.
-
Ashley Noyce
(@AshleyNoyce1) reported
@virginmedia That doesn't help. Shouldn't you be looking to resolve a customer complaint? The temporary mobile Internet cost me £56. I expect that to be refunded due to the incompetence of cancelling my order and not informing me sooner, plus the inconvenience and service I've received
-
Christiaan Squibb
(@Squibbmeister) reported
@virginmedia Anyone else reported any issues playing recorded 4k programmes ?
-
Smithy
(@SmithyLMUFC) reported
@virginmedia What for the past 6 months? And yes the router gets reset multiple times a day to restore the connection, the same as many other customers. The issue is your routers!
-
Tim Salt #wearamask #staysafe
(@Tim_Salt) reported
@virginmedia service outage in DE24 Postode