Virgin Media

Virgin Media Outage Report in Ashtead, Surrey, England

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The latest reports from users having issues in Ashtead come from postal codes KT21.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ashtead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ashtead, Surrey, England 09/06/2025 10:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ashtead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Feltham, Southwark, Carshalton, Caterham, Wandsworth, Hounslow, Sutton, Coulsdon, Redhill, Epsom, Kingswood, Purley and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCroydon Internet
United KingdomFeltham Internet
United KingdomLondon Wi-fi
United KingdomLondon TV

Community Discussion

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Virgin Media Issues Reports Near Ashtead, England

Latest outage, problems and issue reports in Ashtead and nearby locations:

  • rogerw117 Roger Williams (@rogerw117) reported from Richmond, England

    @virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Nothing quite like replying to a problem 22 hours later. Useless, utterly useless.

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    @virginmedia Hello there! My broadband isn’t working, restarted the router three times already and yet the service status page seems to think there isn’t an issue in my area. Next engineer’s appt on Wednesday, can someone help today?

  • MarlingtonBear Sandy Trappitt (@MarlingtonBear) reported from Hounslow, England

    @virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good

  • Deso27 Des O'Carroll (@Deso27) reported from Richmond, England

    @virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service

  • vshowcards vShowcards.com (@vshowcards) reported from Camberwell, England

    @MarksScifiBooks @virginmedia Mark is another @virginmedia customer having trouble!

  • JXMSZ Jamal. (@JXMSZ) reported from Croydon, England

    RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*

  • dominicjoyner Dominic Joyner (@dominicjoyner) reported from London, England

    @virginmedia - how do I report a specific problem with a TV service?

  • andyfry andyfry (@andyfry) reported from London, England

    @virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.

  • ako_essex The Gaffa🔌 (@ako_essex) reported from London, England

    @virginmedia worst internet provider going

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • Gavarnos Gavin Mac (@Gavarnos) reported from Croydon, England

    @virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia Internet down again. What are you doing?

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Camberwell, England

    @virginmedia It seems to happen whenever there’s bad weather. I wouldn’t have thought weather could affect tv / WiFi services, unless it’s just a coincidence.

  • AmbroseBarnaby Barnaby & Chris (@AmbroseBarnaby) reported from Richmond, England

    @virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.

  • cooki40 Tracey Cookson (@cooki40) reported from Richmond, England

    @virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint

  • roxburghshire ifmcl (@roxburghshire) reported from London, England

    @virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • yongblah Aaron Yongblah (@yongblah) reported

    @virginmedia Hub 3.0, have seen that there is my original hub name avaliable with a message saying 'This WiFi network uses an older security standard that might not protect you'. Is the network with the 2 at the end of it the updated network with updated security ?

  • altwood2010 gerri 💙 NHS (@altwood2010) reported

    @virginmedia Sorry hubby has just informed me that yes we have had a few sound issues with programs having no sound when the TV is switched on & powered up first thing…. Hubby switches the box off and on again and it rectifies this…. But it’s a real nuisance to have to do this every time.

  • jamiemoran32 Omoranio (@jamiemoran32) reported

    @taskmaster Anyone else having issues watching this episode? Didn't record and not available on virgin media.

  • LemonSeals LemonSeals (@LemonSeals) reported

    @virginmedia Purely wifi. Had no issues really before the new one. Watching normal netflix looks like an early polygon game from the 90s, like watching virtua fighter

  • GregHarringtonG Greg (@GregHarringtonG) reported

    @virginmedia Still down. Been down for 20 hours over the past 48, and now there’s a new fault (!?). Never experienced broadband and communication as poor as this

  • BFujer birgit fujer 💙 (@BFujer) reported

    Just got a delightful letter regarding @virginmedia.We cancelled a mobile contract ages ago,they took our monthly DD and yet they want £55 for services we never had or used.Costumerservice is rude as usual and apparently they have no recollection.All R.Branson stands for is greed

  • YasserEljuboori Yasser Eljuboori (@YasserEljuboori) reported

    @VirginMediaIE @virginmedia Already did that U can find info from before through DM, not first time with the service

  • PhilipBrockbank Phil Brockbank (@PhilipBrockbank) reported

    @virginmedia Hey *****, please tell me how it is possible to be in default for a service I've not had for nearly a year.

  • DarrenHeathDJ Darren Heath (@DarrenHeathDJ) reported

    @virginmedia Nope, no tab when I login

  • DarrenHeathDJ Darren Heath (@DarrenHeathDJ) reported

    @virginmedia Going around in circles again, why can’t virgin admit there is a wider problem and explain to their customers what they are doing to solve it, stop making it as if it’s an issue that just I am having