Virgin Media Outage Report in Ashtead, Surrey, England
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The latest reports from users having issues in Ashtead come from postal codes KT21.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashtead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashtead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashtead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Streatham, Fulham, Mitcham, Epsom, Balham, Feltham, Thornton Heath, Isleworth, Twickenham, Wandsworth, Walton-on-Thames and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Total Blackout | |
| London |
TV | |
| Croydon |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashtead, England
Latest outage, problems and issue reports in Ashtead and nearby locations:
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Mary-J 🏳️🌈
(@MaryJldn) reported
from
Camberwell, England
@virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.
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Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
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Stacey
(@acartoonheart) reported
from
Camberwell, England
@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Allan Symptomatic
(@neebone) reported
from
Richmond, England
@virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Francesca Collins
(@FNWilson2019) reported
@virginmedia our phone lines and internet are all down at our business and has been for an hour we are struggling to get through. Please can we have support ASAP
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Dan Robinson
(@TheDanRobinson) reported
@virginmedia The only issue we have noticed is when accessing on-demand streaming services using the V6 TV box. It buffers quite a lot.
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Dan Robinson
(@TheDanRobinson) reported
@virginmedia No, just get the swirly buffering circle. But if I go to check the network settings, there is sometimes a message about wifi signal being weak.
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Cameron Aud
(@StormKaiTasha) reported
@SkyUK how much would it cost for a new customer wanting broadband sport movies etc as @ virginmedia now giving me a discount for being a customer for over 25 years
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Gribbz
(@Gribbzzzz) reported
@virginmedia It's a billing issue. TLDR is; I was recommended to set up a new account with yourselves and the old one would be automatically terminated. That hasn't happened and now i'm asked to pay a £280 disconnection charge on original account. New account install is in a couple of weeks.
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AshMowa🧸
(@ashmowa94) reported
@virginmedia There are no issues with any other devices. The problem is with my phone. I'm more concerned about mobile data not working.
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YazNF | HAPE | | MSC | CerealClub | HypeBears
(@yaznft_) reported
@virginmedia I have done that multiple times. I entered all my information. Waited and waited and never got a repsonse. I did the same again with the same result.
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Baran Geyik
(@barangeyik21) reported
@virginmedia That’s the problem. No one picks up the phone!
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Hannah Desmond
(@desmond_codes) reported
@virginmedia There are no known issues. Part of my problem is I can’t sign in with my VM details - that’s why I want to speak to someone on the phone.
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Daniel Sherlock
(@mcsherlocks) reported
@virginmedia Hub powers up, but when I connect it has no internet. So go to hub settings and see that the Internet has 'Registration Failure' . tried call to service desk and webchat, its been refreshed but not fixed the issue, I've left it hours between to let is settle in but nothing ...