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Virgin Media outages and service status in Mitcham, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 4 outage signals in the last 24 hours around Mitcham, including 4 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jul 29, 6:33 PM GMT+1.
  • 70% Internet (70%)
  • 10% Total Blackout (10%)
  • 8% Wi-fi (8%)
  • 6% E-mail (6%)
  • 5% TV (5%)
  • 1% Phone (1%)

The latest reports from users having issues in Mitcham come from postal codes CR4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 29: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Mitcham, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, Southwark, Wandsworth, Sutton, Mitcham, Kingston upon Thames, Purley, Carshalton, Surbiton, Greater London, and Epsom.

CityProblem TypeReport Time
Hammersmith Internet 13 minutes ago
Hammersmith Internet 5 hours ago
Hammersmith Internet 5 hours ago
Hammersmith Internet 6 hours ago
Croydon Internet 1 day ago
Southwark Internet 1 day ago

Nearby cities with recent reports

Hammersmith

17 recent signals

13 minutes ago
Southwark

7 recent signals

1 day ago
Croydon

5 recent signals

1 day ago
Wandsworth

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

  • strutcakes
    Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported from Lambeth, England

    Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

  • liezel_t
    ☆ Liezel ☆ (@liezel_t) reported from Merton, England

    @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

  • hodgie_hd
    Alan Hodge (@hodgie_hd) reported from Kensington, England

    @virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown

  • RPLibDems
    Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

  • GaborPfalzer
    Gabor (@GaborPfalzer) reported from Kensington, England

    @Mike_Randazzo1 @virginmedia Thought about it, but it’s most likely a management directive, nothing will happen. All I want is my package, set up the new flat, and not hear about them until we cancel again, hopefully last time.

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

  • RanjanMallya
    Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

  • fdoug23
    Frank Douglas, Hon. PhD. (@fdoug23) reported from Merton, England

    Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

  • Deano1969
    Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

  • GabrielaLungu
    Gabriela Lungu (@GabrielaLungu) reported from Kensington, England

    @virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.

  • traymca
    traymca 💙 (@traymca) reported from Worcester Park, England

    Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Time to ditch @vmbusiness I think, unreliable service & weak support

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

  • iamAleFerrara
    Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England

    @virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia That’s why we got rid of ALL providers, the customer service and costs were awful.

  • declan1968
    Declan Higgins ☘ (@declan1968) reported from Southwark, England

    @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sophm108
    Sophie (@sophm108) reported

    @virginmedia @virginmedia - still not working and no response other than fake virgin accounts. Please can you advise. We will be cancelling the contract next month when it expires.

  • JagsArthurson
    Jags Arthurson (@JagsArthurson) reported

    WARNING I've had the dreadful new @virginmedia 360 box imposed on me (Virgin updated box without my consent and wiped all my recordings) With the old (36) box, to go to an alphabetical list of recordings was ONE button press With the 360 box it's FOURTEEN!!! Truly awful

  • WordMediaCo
    David G Boyes (@WordMediaCo) reported

    @virginmedia Interrupted signal on your much-vaunted new 360. Why? What do I do to improve matters? Paying you over £100 a month. Not impressed.

  • Nick_LCFC_fan_1
    NICK🇬🇧 ⚽LEICESTER.CITY.FC⚽ (@Nick_LCFC_fan_1) reported

    @virginmedia The biggest problem I'm having with virgin 360 is the removal of the best features from the old software. Where is the "wishlist" recording mode so I can record anything that has "*random city name*" in the description? I have so many more problems. We need a money discount..

  • mayvonbonbon
    Teezo’s Lace Wig🍉 (@mayvonbonbon) reported

    Since upgrading my hub 5 Virgin Media hub my internet drops every evening. Hub 4 & 3 never dropped and I’m paying like £30 more per month 😶

  • QuanTuM_kL
    K (@QuanTuM_kL) reported

    @JJMootts @virginmedia I don't get why everyone moans, been with them for nearly 20 years and might have had 3 issues, it's almost never down, the internet speeds are far beyond what any other provider can do, although the others may have finally caught up, for years it wasn't close.

  • AG10szn
    AG10CookingSzn (@AG10szn) reported

    @eternalelneny @virginmedia Well done mate, chuck a couple of minimum wage workers under the bus who are working to fix your wifi so you can goon at home. Selfish prick

  • erm2urm
    Urm (@erm2urm) reported

    Not long upgraded to 360. Is there a reason I need to login to @BBCiPlayer every single time I open it? I can't get into my @DisneyPlus account on one of the boxes. Not too happy with this 360 service atm. Could you help please @virginmedia

  • eternalelneny
    Eternal Elneny (@eternalelneny) reported

    @virginmedia With all due respect, the engineers have been there all day, I saw two of them having a 20 minute lunch break at 10am. Can you push these engineers to get this completed today? Compensation isn’t a valid response to not being able to work - ridiculous service.

  • andyredjedi
    Andy Darby (@andyredjedi) reported

    What is the internet problem in LE3 it has been intermitant for 3 days now. Router keeps going off. @virginmedia