Virgin Media Outage Report in Mitcham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mitcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Mitcham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Northolt, London, Croydon, City of Westminster, Hammersmith, Paddington, Hackney, Sutton, Southwark, Ruislip, Ealing, Poplar, Greater London, City of London and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Northolt |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mitcham, England
Latest outage, problems and issue reports in Mitcham and nearby locations:
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Ami Kotecha
(@amikotecha) reported
from
Ealing, England
@virginmedia terrible customer service time and time again! No broadband connection, no one to speak to and a broken customer service website! A shambolic response to customers! #ukdataservices #broadband #ukbroadband #virginmediadown #CustomerExperience
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia Thank you. It’s back. It really must be possible to give faster and better information when an outage is so widespread. 4 hours to admit the problem. No indication of coverage, cause or duration.
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Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown
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Graham Stretch
(@GrahamStretch) reported
from
Ealing, England
Virgin broadband from @virginmedia down since 9am in Ealing, West London - May we have a time estimate for when we can expect service to resume - trying to provide NHS clinical services to patients , please can we have an update.
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Kieran
(@kbray68) reported
from
Ealing, England
@virginmedia thx got it back for 30mins now down again😡
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Fergus Rose
(@FergusRose) reported
from
Ealing, England
@virginmedia it’s down again when will Internet come back
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Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Walton
(@maw) reported
@virginmedia that it was a new 18 month contract so now I'm looking at alternatives within my right to cancel but of course nobody else offers more than 80/16mbps around here. Why can't you just have one department for changes who have all the deals?
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Trevor Howson
(@TrevorHowson) reported
@theladyingold @virginmedia Thats not good. Something must be fundamentally wrong not working both North & South #virginmedia #urgent #sortit
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Ash Malpass
(@AshMalpass) reported
@virginmedia it appears to have fixed itself overnight but service stability has been terrible over the last week
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Johnsy
(@Plasma6669999) reported
@virginmedia Hopefully settling down now as it was still off at seven this morning. Back on now fingers crossed. (Liverpool L14.)
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Jenni Murphy
(@mousedust) reported
@virginmedia I've checked the service status, run the tests and gone through the trouble shooters. Still not working properly. Can't see an option for replacing equipment or booking a visit online? Just keep getting redirected to online help or the forum
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Frances Cater
(@Frances_Cater) reported
@anitajbale @virginmedia I can imagine! Nothing worse than slow broadband 😩 How are you? I am well despite lockdown
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Halimat
(@Halimat066) reported
@cb4747 @virginmedia My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @cyberbrainsecurity1 on Telegram and they were so helpful and reliable. They can help you
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niknak03
(@niknak032) reported
@virginmedia We have had a VM account for 2 years and started having major issues with internet speed. I called to say I was leaving and an engineer came resolved my issue and I was able to negotiate a reduced monthly fee. Then one month later my son was moving out it all went wrong.
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Anne-Marie O'Connor
(@theladyingold) reported
@tash1ek @virginmedia It’s down again today in #nw3 #virgin #outage
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Beata Sęk
(@BeataHunt3) reported
@virginmedia you just lost a customer. Changing my bill after 9 months where you don't send a clear agreement stating that it only lasts 9 months. Shame on you 😡🤬