Virgin Media Outage Report in Mitcham, Greater London, England
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The latest reports from users having issues in Mitcham come from postal codes CR4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mitcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Mitcham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Ilford, Bermondsey, Paddington, Leyton, Acton, Hackney, Ealing, Fulham, Wembley, Streatham, Walton-on-Thames, City of Westminster and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Ilford |
TV | |
| London |
Wi-fi | |
| Bermondsey |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mitcham, England
Latest outage, problems and issue reports in Mitcham and nearby locations:
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Becky Kelly (Göllner)
(@BeckyKellyNews) reported
from
Hackney, England
@virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful
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Fiscally Unstable Cam
(@DxpTheFirst) reported
from
Lambeth, England
@virginmedia Okay, no problem. I'll give you guys a call during the week then and ask about it.
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Thanks for the reply. Yes; “Looks like there’s still an issue with your connection”
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Snatch
(@U2Gorilla) reported
from
Southall, England
Requested to cancel my contract and told my account doesn’t exist anyway. Thank you Virgin Media.
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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Snatch
(@U2Gorilla) reported
from
Southall, England
Possibly the worst service Iv ever experience by @virginmedia signed up to a new contract on 4/08/22. Installation engineer was due today, no contact from virgin. called call centre on the phone for 56min multiple transfers asked to redo everything including provide bank details
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Kevin Plummer
(@plummerkevin1) reported
from
Richmond, England
@martynenglish2 @virginmedia They have a catastrophic reputation around here ... speeds great in theory but always down, slow and out of order as I see from local shops.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Deli
(@DelDelovely) reported
from
Eltham, England
So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia 3 engineer visits across 4 weeks and still no wifi… promised after another failed attempt to fix yesterday someone would come today. No engineer has arrived and nobody is replying to my WhatsApp. Fix this now please.
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Lee Neale
(@lhntennis) reported
from
Richmond, England
@virginmedia After a long phone conversation with one of your operatives today we were promised an engineer would come out but nobody showed. Over a month without reliable broadband. Checked our contract we are bound to you until 2024 and need to pay to leave your terrible service
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Mr. Whizz
(@wysiwyg100) reported
from
Lambeth, England
@virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Haslewood
(@hitchhkr) reported
@virginmedia our broadband has failed 4 days out of 5 this week. How can you offer such a poor service at such a high price! Can't work at home today which is a real problem and fault not being fixed until 8.40pm apparently. You've still not responded to my complaint!
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Joss
(@cjossy) reported
@virginmedia By telling me to call the same number i've called a million times. How about Human interaction? That's part of the service I pay for @richardbranson
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Its Just Justine :)
(@LivingByColour) reported
@virginmedia It is down once again. It is very frustrating as it is affecting my work getting done - as other as well. Please can you sort this as it’s becoming a big issue now as it keeps happening.
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Fed uo
(@uo_fed) reported
@virginmedia WiFi down apparently due to the fact that our router is no longer supported by Virgin. So why not send out new routers when decision made rather than when it goes wrong?
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Meliss Rich rds
(@pumpkinrichards) reported
@virginmedia your customer service team have failed to resolve an issue since November. I have now reported you to ofcom, please reopen the complaint and escalate this to the head of customer service equivalent and person repsonsible for customer dashboard for accounts.
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Gabriella Corper
(@GMCorper) reported
@virginmedia diabolical customer service, and even worse connection. On hold for an hour to be cut off. Been in my property for a week and have zero connection. Ridiculous!
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TRiPPY
(@imagni) reported
in 'continuously weird **** that happens to TRiPPY' news, yesterday I received a cheque from Virgin Media internet giving me a refund for money they apparently owed me from back in *2004* when I lived in Scotland... It was £6.90 but damn I'll take it, lol
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emy dolphin
(@emy_dolphin) reported
@virginmedia I'm not sure exactly how any of what your saying is useful to me. I've had little to no wifi for days and I keep getting fobbed off on the phone and on here. I'm paying for a service I'm not receiving and loads of money on mobile data!!!
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S86
(@AhtnamasH86) reported
@virginmedia is the biggest pile of 💩 going. Constantly going down. As if my kids education hasn’t been shafted enough this year, they can’t even work remotely thanks to the worst broadband in history. YOU’RE A JOKE. 😤🤬🖕🏼
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Ash Hardingham
(@Ashe1988) reported
@virginmedia how are we suppose to contact you? I've tried calling the 0345 454 1111 number but all I get is the "we're sorry all our agents are busy right night call back later message" I wanna talk to someone about my broadband and how to bring the extortionate costs down