Virgin Media Outage Report in Mitcham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mitcham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Mitcham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, Ilford, Hackney, London, Redhill, Hammersmith, Southwark, Waltham Forest, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Total Blackout | |
| Ilford |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Redhill |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Mitcham, England
Latest outage, problems and issue reports in Mitcham and nearby locations:
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Islington, England
@virginmedia I’ve already terminated my service with you since you were unable to get it installed in less than a month.
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hippychic
(@Keldavey) reported
from
Bromley, England
@virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia Please as I have been paying for service
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1
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Steven Peterson 🏳️🌈
(@squeakytoy) reported
from
Islington, England
I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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tssivakumar
(@tssivakumar) reported
@virginmedia I have done everything and your customer services manager said they have a technical issue and they can send an engineer only on Friday. It is unacceptable. Please can you call Me?
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JT
(@trathentwittor) reported
@virginmedia any idea why I'm only getting 1mb download on a full 4G signal in Liverpool city centre?
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DH84
(@DH1984) reported
@virginmedia yet again the service you provide is garbage and you continue to raise prices and have made it impossible to speak to someone to resolve issues. The worst customer service I have ever experienced. Will never use your service again.
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tssivakumar
(@tssivakumar) reported
@virginmedia I spile to one of your managers and he told me to either wait or find another service provider. Is this how Virgin treats its customers? @richardbranson please can you answer if this is acceptable?
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Ed Kershaw
(@EdKershawAVFC) reported
@virginmedia But it’s not sorted? I can’t keep messaging when it keeps going down? Ridiculous. I’m cancelling.
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Paul Sharpy Sharp
(@paulsharp64) reported
@youfibre Well 19 hrs into outage got message saying found fault just need to find out how to fix it ... come back @virginmedia all is forgiven #greatwhenitworks #moreengineersneeded
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Suzy Jackson
(@deathbysuzy) reported
@virginmedia Please, please tell me this is a joke. A CARE home. She couldn’t have your services there even if she wanted to. How is virgin making this so hard?!! I want to CANCEL. I’ve been cut off three times so far. This is absurd.
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tssivakumar
(@tssivakumar) reported
@virginmedia @richardbranson @LutzSchueler I regret joining Virgin broadband even before getting an active connection. Congratulations guys for treating a customer like crap!
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Laura Smart
(@SmartBusSol) reported
@petercardwell @virginmedia @TalkTV I have escalated it to one bank, and now dealing with financial obudsman about it. It is so ergh, and customer support is another fail. We are pushing out generations who still have plenty of life left to live and leaving them isolated with the moving online direction
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Debbie Storm
(@debs_storm) reported
@virginmedia As an update. After speaking oh WhatsApp for well over an hour, I am now being transferred to someone who can cancel his account!!! @cedrsays