Virgin Media

Virgin Media Outage Report in Mitcham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Mitcham come from postal codes CR4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Mitcham, Greater London, England 03/18/2025 21:05

March 18: Problems at Virgin Media

Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Mitcham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Bermondsey, Holborn, City of Westminster, Camden Town, Hammersmith, Ealing, Streatham, Hackney, Hounslow, Coulsdon, Southwark, Cricklewood and Ilford.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomBermondsey Internet
United KingdomHolborn Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email

  • keith319 Keith (@keith319) reported from Camden Town, England

    @virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.

  • lovetosleepy Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.

  • boilourdenim 𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖 (@boilourdenim) reported from East Ham, England

    @virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.

  • Jamesmeredith James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.

  • luke_strollo black lives matter (@luke_strollo) reported from Brentford, England

    @virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages

  • CorpFred Fred D (@CorpFred) reported from Kensington, England

    @birh_trx @virginmedia Yes it is down

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.

  • SarloFabio Fabio Sarlo (@SarloFabio) reported from Ealing, England

    And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!

  • JakElkes Jack Elkes (@JakElkes) reported from Hammersmith, England

    @virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters

  • pauline21359918 paulina (@pauline21359918) reported from Bromley, England

    @virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.

  • phoeberodwell Phoebe (@phoeberodwell) reported from Islington, England

    @virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • akakko86 Ash (@akakko86) reported

    Why for the past 3 days has the internet gone down around 12-1pm??? @virginmedia

  • therealmecfs The Real M.E. 👩‍🦽🦥♿️🏴󠁧󠁢󠁳󠁣󠁴󠁿📢 (@therealmecfs) reported

    @virginmedia We eventually did get the issue resolved but you can still expect a complaint because it has taken around 7 hours of phone calls over the course of a week to do something that should be relatively simple! It has been awful from start to finish.

  • ownyourbubble Chris Munro (@ownyourbubble) reported

    @virginmedia I'm not signing in to any more platforms, giving away personal details, until I AM a customer, as of yet I've had nothing but lies and dead promises from Virgin and Yodel. If you can help I'll give you info DM otherwise I'm off, you've no idea how much this has messed my job up.

  • Tonyhornet65 Anthony Johnson (@Tonyhornet65) reported

    @virginmedia 1/2 Done that. They won’t. Txted me link to website & response is “Safari could not open the page because the server stopped responding” That’s on Virgin b/band. So getting nowhere, usual couldn’t care less ******* around by Virgin customer lack of service.

  • coffee_rampage Coffee Rampage (@coffee_rampage) reported

    Virgin Media are a ******* joke! Can't get **** done when the internet keeps cutting off.

  • Tommyboy_82 TommyB (@Tommyboy_82) reported

    @virginmedia just spent my 45 minutes lunch break on hold to cancel my subscription to then be put through to the disconnection team for them to hang up on me! I’m raging! Plus it’s costing me 55p a minute on hold! If I cancel my DD you’d be in touch quick enough!! #CrapService

  • jcassidy2 James Cassidy (@jcassidy2) reported

    @virginmedia @Mr_Penguinator_ Why do you think it’s ok to tell a customer how they feel about your services….if they think it’s awful customer service then that their opinion…saying no it’s not awful is childish and not professional

  • zimoza90 Tony Woodley (@zimoza90) reported

    @virginmedia Very poor #customerservice. Thanks for the offer but have now finally managed to get through and negotiated a 'reasonable' package cost for this existing customer. Now trying to change DD date which is another overly complex procedure it seems.

  • radikalrak radikalrak (@radikalrak) reported

    @virginmedia Tried and nothing there. The problem is that the connection is dropping packets. So I can't use citrix, horizon or remote desktop if it keeps doing this.

  • rc_maz MazRC (@rc_maz) reported

    @virginmedia I agreed a contract in Nov, you have charged me over double each month since. Called and complained more than 10 times. No resolution. Can I please have my money back? I am so tired of dealing with your call centres who promise everything but do nothing.