Virgin Media

Virgin Media Outage Report in Mitcham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Mitcham come from postal codes CR4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Mitcham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitcham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Mitcham, Greater London, England 03/18/2025 22:20

March 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Mitcham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Bermondsey, Holborn, City of Westminster, Camden Town, Hammersmith, Ealing, Streatham, Hackney, Hounslow, Coulsdon, Southwark, Cricklewood and Ilford.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlford Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Mitcham, England

Latest outage, problems and issue reports in Mitcham and nearby locations:

  • invisiblehive Pocket Tips (@invisiblehive) reported from Camberwell, England

    @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

  • stevemassart PHorV™ ☃️🎄🎁🎅🛷 (@stevemassart) reported from Banstead, England

    Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

  • SBranston Sarah Branston (@SBranston) reported from Redhill, England

    @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

  • persianuk2017 Hadi Taheri (@persianuk2017) reported from Kensington, England

    @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

  • _georgey george (@_georgey) reported from Richmond, England

    Obviously never got a response from this @virginmedia

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

  • notquiteYao Yao Song Ng (@notquiteYao) reported from Croydon, England

    @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

  • fleekhan fiona khan (@fleekhan) reported from Cobham, England

    @virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AranzeJ Janith Aranze (@AranzeJ) reported

    @SkyHelpTeam @virginmedia can you help on this?

  • FrankieMott_xo Frankie (@FrankieMott_xo) reported

    @virginmedia why is the red button not working for the Forest vs Fulham match?

  • VimFuego87 Simon Hunt (@VimFuego87) reported

    @virginmedia hope you’ll be reducing my payment to you this month in light of the fact your amateurish cable network is incapable of providing all services of your competitors. No red button for #NFFC when available on Sky. Useless

  • RantWithJames James Bell (@RantWithJames) reported

    Hey @virginmedia - your cable installation process is appalling. 6 weeks, 6 engineer visits, literally zero progress made beyond establishing that Kier are useless, and all teams must return again because the first didn’t complete their job on their 3 attempts. Can i cancel?

  • forestmad1 chris gray (@forestmad1) reported

    Hi @virginmedia could you take a look at the red button feature on @SkyFootball it's currently not working

  • ELTAuthor Paul A Davies (@ELTAuthor) reported

    @virginmedia Hi. Can you let me know why my Sky Sports channels often pixelate or fail altogether, when all other channels are fine?

  • Gardner_CJ Chris Gardner (@Gardner_CJ) reported

    @virginmedia What I'd like is for someone to fix this as agreed yesterday and then email me the correct confirmation. I don't really have the time to spend more hours talking to someone who may/may not fix it.

  • eyeofrae Rae (@eyeofrae) reported

    @virginmedia I've tried everything suggested, my service worked fine this morning and then suddenly cut out. I'm not the only one without service. Broadband and TV both off but website says no issues. Please can you confirm an engineer is at least going to check the issue?

  • zsr2402 Zak (@zsr2402) reported

    Thought we were on red button? Anyone else having issues on virgin media ie it red button saying no events? #nffc

  • ben_bremner65 ben bremner (@ben_bremner65) reported

    What's going on in DD2 #virginmedia tv and broadband intermittent and crap for 2 days now