Virgin Media Outage Report in Wandsworth, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wandsworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wandsworth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, Feltham, Ilford, City of Westminster, Paddington, Ealing, Hammersmith, Brentford, Southwark, Carshalton, City of London, Islington and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Croydon |
Internet | |
| Hackney |
Total Blackout | |
| Feltham |
Internet | |
| Ilford |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wandsworth, England
Latest outage, problems and issue reports in Wandsworth and nearby locations:
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Over a week to fix it seems ridiculous
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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Andyy 🇪🇺
(@andyyoung2) reported
from
Wandsworth, England
Hi @virginmedia - can you tell me why you’re advertising on GB News platform of hate please? If you continue I’ll need to cancel my contract. Thanks.
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leanne Thelma
(@leannethelma) reported
@virginmedia Current estimated fix time is today, 18:05. Previous estimates fix times were: today, 12:05; Sat 11th 22:00; 11th 12:05; Fri 10th 12:05; Thurs 9th 14:00; Wed 8th 14:00, 8th 12:05; 8th 10:00; 8th 01:30; Tues 7th 17:30. I may have missed one. You can see why the frustration.
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Rob Grove
(@arobbieg) reported
@virginmedia you have the prestigious accolade of the worst customer service experience I have ever experienced. I don't know why anyone would trust you with their business. You have certainly lost me. Shame over such a simple issue!!!
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Maroon98
(@Maroon9898) reported
@virginmedia thinking of running a sweep about what the estimated time will be for the outage in EH7. Been down since Tuesday with numerous estimated fix times. Currently the supposed fix time is 18.05 today. I expect that to be updated and put back numerous times. Absolute joke.
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Claire Coast-Smith
(@clairecs1) reported
@virginmedia Got "sorry this page can't be found" - never mind, if I have got 7 or 8 hrs to spare, I might try calling a couple of months...
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Martyn Alfred
(@KingSmudge) reported
@virginmedia I’ve tried calling 3-4 times but I just get hung up on. I don’t have time to keep calling to just have the phone put down on me because my complaint is “too complex”
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Roberto Rea
(@RobertoRea11) reported
@virginmedia I didnt reboot yet as differant issues keep arrising.. but yes iv had to login two/three times to netflix in 2 days
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Shona BRNM Lawrence
(@shona_BRNM) reported
@virginmedia Please see my reply tweet to the message before this one. When I click see all options for episode 1 the ONLY option is UHD. There is never another option anywhere. U like every other episode in the whole 5 seasons.
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Alice Lian
(@alicedemum) reported
@virginmedia I know I can but I shouldn't have to, if your settings are accurate in the first place. Also if I were to extend that, it might affect/clash with any other recordings I might have. I know I'm not the only one with this issue with Love Island, so the problem isn't at my end.
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HAZ823R
(@Hazbeen66) reported
@virginmedia It’s a permanent outage in the area We have had a booster, an engineer has been out to check the local box to no avail Our next door neighbours are the same
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Az
(@Az83090521) reported
@virginmedia No. All they did was a re port from the outside. They said they didn't need to come into the property. I think the issue is the box. I have googled this, 'connected, no Internet' problem and I am not the only one so Virgin should be aware of how to fix this??