Virgin Media Outage Report in Wandsworth, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wandsworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 06: Problems at Virgin Media
Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wandsworth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Tower Hamlets, London, Fulham, Feltham, Ealing, Hayes, Barking, Croydon, Newham, Islington, Paddington, Harringay, Kingston upon Thames and Leyton.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Internet | |
| Fulham |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wandsworth, England
Latest outage, problems and issue reports in Wandsworth and nearby locations:
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Patricio Simonetto
(@PatricioSimone2) reported
from
Tottenham, England
@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia once again there is no connection between our box and the hub after a couple of days with no problems. Also why did the engineer I had booked for Thursday morning not turn up? 😡
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@AnishModgil @virginmedia In my experience No. and when I asked for money back last time they told me there had to be a complete service loss for a certain number of days!!!! Maybe time to contact the #Ombudsman
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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marksonofjohn
(@marksonofjohn) reported
from
Camberwell, England
@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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El León 🦁
(@Joethelion79) reported
@virginmedia The link states "If you move to a property outside our network area during your minimum period, you may have to pay an Early Disconnection Fee for ending your contract early". Under what circumstances would the charges not apply please?
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Biscotti 🍪
(@Biscxtti) reported
My Internet Is On The Fritz 🤬 I Swear To You @virginmedia Are The WORST!
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Darryl Wilks
(@dgwilks) reported
Hi @virginmedia - broadband has been down in the CB1 area since around 9.30am. We did get a letter saying there would be work taking place but do you know when it will be completed?
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Phil Colaco
(@PhillColaco) reported
@virginmedia I cant ever access the pro options section online either tellseto pho e. Plus it was Intentional I was put on secrecy for a few mi used abs because I wouldn't hang up o was cut off. The sales person got the survey filled in so weren't interested. Plus why not phone back?
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Andrew Kruze
(@AndrewKruze) reported
@virginmedia Please can I just speak to an agent? I've been trying for a week and just reaching different Bots. I just want to cancel contract at the end of Aug
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Cliodhna Puirseil
(@CPuirseil) reported
Dear god, @virginmedia it just took me 90mins on your chat to cancel our broadband, including 15 mins while your agent went on his tea break!!
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Phil Colaco
(@PhillColaco) reported
@virginmedia someone from your sales team called abd said they had a promotion to offer me for being a loyal customer . I sat with them for 10 mi ures answered all their questions for the stupid survey then got hung up on. Absolute con merchants . Not even decency to call back
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Michael Carter
(@EdwardoBankio) reported
@virginmedia 100mps. WiFi. I run this regularly at it is never 100mps, this is a new low. Who do I report this too?
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UK Cop Humour
(@UKCopHumour) reported
@GorillaoJustice @O2 Merged with virgin media! Since the merge, my signal has been bloody awful and in some areas that used to be 4G have now dipped to 3G. The signal has been so bad now thinking of changing contract
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Ken Bailey
(@KenBailey143) reported
@virginmedia I am clicking on 'Live Chat'. Give my first name and click on technical support. I indicate broadband and I am back with the BOT