Virgin Media Outage Report in Wandsworth, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wandsworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wandsworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wandsworth, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Harringay, Hayes, City of Westminster, Newham, Hampstead, Croydon, City of London, Southwark, Ilford, Paddington, Islington, Camden Town and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hackney |
Internet | |
| Harringay |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wandsworth, England
Latest outage, problems and issue reports in Wandsworth and nearby locations:
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia Still shocking, just managed to speak to someone and I have to wait 10 days for a deadlock letter, but again no a single resolution upon my complaints! Fraudulent sales is very bad! Very upset! I’m sorry but this has been the worse customer service ever!
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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Joe Lazarus
(@joelazdrums) reported
from
Hackney, England
@virginmedia Hello. I’ve had no internet yesterday or so far today. It’s imperative that I have it for work. Please sort this out. It’s becoming a real problem as it’s not the first or second time recently. Thank you
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia I’d really like the email address or direct contact details of a senior manager or director responsible for maintenance - myself and my neighbours are without a reliable service that we pay for - it’s appalling I’ll be referring this to @WhichUK
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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Andrew Lawden
(@tobe2b) reported
from
Camden Town, England
@virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Chris Green
(@chrisgreen) reported
from
Hillingdon, England
It’s now 23 days since I suffered a total loss of all @virginmedia services. Virgin Media has done NOTHING to repair it, provided ZERO proactive updates, LIED repeatedly to me about when it will fix things, I’ve spent 7hrs & 53mins on the phone chasing for information #epicfail
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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Alex
(@booshkla) reported
from
Camden Town, England
@virginmedia I’ve been on that website 1000 times in the last few weeks. It constantly says there are issues in the area. When I call the number, I don’t get through to an agent, just an automated system. Is there a direct email address at all? I literally can’t achieve anything right now
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@Robshaw00 @virginmedia Thank you I have now emailed CEO as both Twitter and phone line are hopeless 😞 Neighbours have been advised outage is likely to continue until 12th - A further week @virginmedia #customersupport #customerclusterfuck more like
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@Kitkatmatt) reported
@virginmedia The service checker is now working and says it’s an area issue. How can I make sure I get compensated from yesterday morning when it went down but your service checker took wasn’t working?
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random
(@koguy100) reported
@JamesSe72740377 @virginmedia @jamiemufc187 Your internet working because mine went completely down about 15 minutes ago
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m
(@leipperm) reported
@acefaceaaron @virginmedia If I was you I would seriously consider buying a 5G router if you've got a good signal in your area. We've also been waiting on virgin to fix a cable and ended up buying a 5g router and are seeing speeds of 300 mbs from @EE for £30 per month.
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Tony
(@Tony74g) reported
@virginmedia Nearly every night from 1030pm the WiFi goes off several times it's getting stupid now it's been going on for the last 2 months 😡🤬🤬and before you say restart and unplug and run around the house 20 times I've done it all ........
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douglas kerr
(@douglas187k) reported
@virginmedia Just giving up on dealing with the problem now a see?not surprising iv come to expect that from u sadly
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Muhammad Usman Awan
(@usmanawann) reported
@virginmedia- There is no Internet service for past 24 hours in an area of WV3 8AE. We were confirmed yesterday by virgin broadband advisor that an Internet connection will be fixed in couple of hours. Unfortunately situation is the same No WiFi service available from Virgin.
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Michael W. Bell
(@MWBellMusic) reported
Shocking customer service from @virginmedia. New address not serviceable, despite 3 phone calls (the last confirming no money was owed), 3 emails providing proof of address + you collecting the old router from my new address, you took the £215 early disconnection fee anyway.
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Paul Hampton
(@forester101) reported
@virginmedia does anyone work at virgin media. No response to any issues. Awful
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Andy Paul
(@gozar65) reported
I am totally fed up with the service I receive from @virginmedia you pay for amazing speeds of 100Mbs you get no connection or 2Mbs. Everyone in my street says to leave because they have the same story. Once again when I need it most @virginmedia let’s me down #furious
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Stephen tyler
(@Ste_wheels) reported
@virginmedia seeking I am no longer a customer with you as your scum bags who can’t sort out the correct bills :) you have 7 days to send someone to come and collect your equipment after 7 days there’s a £100 a day storage charge chop chop