Virgin Media Outage Report in Coulsdon, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coulsdon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coulsdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Coulsdon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Hounslow, Croydon, Redhill, Lewisham, Southwark, Welling, Leatherhead, Isleworth, Balham, Mitcham, Twickenham, Streatham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Coulsdon, England
Latest outage, problems and issue reports in Coulsdon and nearby locations:
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia your internet service has been atrocious in the CR8 area today. Any particular reason why?
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia how can you charge people for a service which doesn’t work and when we’ve finally had enough you are going to charge them £300 to leave! This is disgusting. I haven’t heard from anyone any further about our off coms report. No updates. No customer service.
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia so kind of you support line staff to answer back to customers who are getting poor service, even better when they hang up on the customer
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia so so upset with your service. We’ve had horrible wifi since day once which has been documented by 20 or so upset phone calls. You say you’re fixing the issue - nothing changes. Now you’re saying if we want to leave you’re going to charge is £300? No accountability.
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia Hi I'm having device connection issues, intermittent loss of speed or connection. So far today sitting a metre from my unit I have had to use my phone data!
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Hannah Williams
(@flamingnora) reported
from
Lambeth, England
@CameronYardeJnr @virginmedia Apparently it’s a scam. The problem is the company’s actual call centres are so dreadful it’s almost impossible to tell the difference
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia for some reason Channel 4 and BBC 2 are not working one 1 of our boxes the other box they work fine. Any ideas?
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia I don’t think so but your team has run us through so so many calls and online chats of how to improve service.
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Pippa Moss
(@PIPPAaM) reported
from
London, England
@virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN
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Fiona McSorley FCCT
(@Fifimc60) reported
from
Croydon, England
@virginmedia why do we pay so much when TV and broadband not worked all week? 😡Engineer came to neighbour and says its a network problem not likely to be fixed until 10th March. Surely we qualify for refund??
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Matthew90
(@MattyCPFC) reported
from
Croydon, England
@virginmedia terrible service, no internet since Wednesday in South Croydon. Been told there are problems in the area, but your site says everything is working. Why would I be able to book an engineer if there are problems in the area.
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
Getting pissed off with the @virginmedia internet service at the moment. For the past few weeks the internet has constantly going on and off. Joke how much we are paying for a crap service.
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Rupert Martin
(@Martinibar_88) reported
from
Merton, England
@virginmedia can you explain why you broadband team always ask for the router units to be reset! Its the rudeness of being told that a support call cannot progress unless you turn it off and on!
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Marco Limido
(@flyinglimmar) reported
from
Merton, England
@virginmedia You describe your service like a land of milk and honey, but cancelling a contract with you is basically impossible. I've been kept on hold for more than 40 minutes and all the operators I spoke with pretend not to understand my request and moving me to another colleague. Shame.
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GeorgieCox
(@SkyFlier6981) reported
from
Brentford, England
@MdxDavidRing @virginmedia Thinking to cancel mine! Services is awful! The engineer caused the problem that was mid teaching one
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.
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LORYN
(@thisisloryn) reported
from
Croydon, England
@virginmedia Sadly, your team has never made any thing clear at all. About connection, contracts or about how you dupe people into staying with you while you ‘fix issues’ then issues are fixed and because we trusted you were now in a contract we can’t get out of??!??
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Michael Moorby 👑
(@MMOORBYx) reported
from
Bromley, England
@jamesrhamilton @virginmedia Ones broken on Mainridge Road as well.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Entwistle
(@L_Twistle) reported
@virginmedia how do we cancel an installation scheduled for tmrw (15th) as member of household has Covid symptoms?
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eric mullen
(@wiganer99) reported
@virginmedia fix prime video so annoying
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Louis Capell-Hayles
(@LCH1990) reported
@virginmedia sky cinema OD not working. Great.. halfway through a film.
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Ali Barry 25
(@AliBarry25) reported
@virginmedia I have made a purchase of Wonder Woman 84 through the Virgin Store but it won't load/open the movie. Please help.
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Norman Stanley
(@NormanS98796561) reported
@virginmedia No issues locally according to your website. Any ideas??
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Paul
(@smokeandwax) reported
@virginmedia I've raised a complaint case and waiting for them to get back. I can't express how annoyed I am.
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Natalie
(@natcmidge) reported
@clairestefanie @virginmedia It’s a constant battle with them. It’ll probably work out more beneficial to find another provider even if we have to pay cancellation fees. It’s better than paying for a service we don’t receive! It’s disgraceful and has always been the same way.
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Katy Minshall
(@katyminshall) reported
@virginmedia Thanks for your response. I text the number but the auto-reply I received said: “this team cannot help diagnose or fix faults on any of your services. This includes issues with wifi.” What should I do next?
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Big Kev
(@bigkevilla82) reported
@DiRuss64 @virginmedia Mine is £81 and it's going up 4 quid . No sport or movies , phone and broadband . Will have to try . You ring to cancel ?
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Andrew John
(@bebbsta) reported
@virginmedia contract is due to finish but because I am not a new customer you cannot reward my loyalty (over 10 years as a customer) happy to upgrade slightly but you cannot do any kind of deal? Really @richardbranson ? Is customer retention not important? #disappointed