Virgin Media Outage Report in Coulsdon, Greater London, England
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The latest reports from users having issues in Coulsdon come from postal codes CR5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Coulsdon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Coulsdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Coulsdon, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Feltham, London, Hammersmith, Brentford, Southwark, Carshalton, Orpington, Caterham, Wandsworth, Hounslow, Sutton, Bromley, Coulsdon and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Feltham |
Internet | |
| London |
Wi-fi | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Coulsdon, England
Latest outage, problems and issue reports in Coulsdon and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
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Jordan Dodds
(@jordandodds28) reported
from
Lambeth, England
@virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.
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Cheryl Ewan
(@cheryl_peril) reported
from
Bromley, England
@richsnelling It doesn’t help that our Virgin Media is out of action. Long story and not their fault.
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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noo noo
(@nannynoonoo1) reported
from
Lambeth, England
@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
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Dave Debenham
(@Dave_Deb) reported
from
Eltham, England
@virginmedia Hi... I've been on the phone to tech support and they have tried to register me with no joy. I was simply told that the system is down and they couldn't help.
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Sara Sparrow: Handmaid.
(@20S0mething) reported
from
Eltham, England
@virginmedia No I've already switched to EE so I want to cancel my account with you. Too expensive for spotty service.
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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Chaz Rivers
(@ChazRivers) reported
from
Bromley, England
@virginmedia Just says a problem that was fixed at 4PM. It was going full wallop about 30 minutes ago, but then stopped working. When running the connection test it can’t fix it. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Magdi Adab
(@musttryharder7) reported
@virginmedia They were due on Friday, then yesterday, then today. I’ve called your team 8 times and Jonathan, a manager, was supposed to call back and hasn’t. This is all logged on my complaint which is also being ignored. Nobody seems to be capable of helping or clearly communicating
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John Mulgrew
(@newsmulg) reported
Our Virgin cable web is down and I'm just about to watch the last day of the US Open... Any ideas @virginmedia?
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Mr B
(@Mr_B_solihull) reported
@virginmedia my PIN never works on the Virgin Go app. Surely this is the same as the pin for my TV?
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Miss C 👩🏼🎓👩🏼🏫
(@MissC_primary_) reported
@virginmedia A technician is coming on Tuesday, however the most disappointing thing was the attitude from the person I spoke to who when I asked if this could be earlier as my partner works from home and I’m a teacher, who needs to plan for Monday, the reply was “not my problem”.
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Finn Grant
(@FinnGrant1) reported
@virginmedia I messaged on the chat to cancel my contract from 20th july, i could not get through on phone or chat as just put on hold forever between teams. you can confirm the chat on my account. i have screenshots to prove this to ofcom in the likely event you choose not ignore me further
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Kayley Knott
(@kayley26) reported
@JordanCuthbert @virginmedia Also doesn’t help that they cut you off half way through a call, 3times in a row!
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Magdi Adab
(@musttryharder7) reported
@virginmedia @Ofcom @CMAgovUK 8 calls to virgin media today. Each time fobbed off with a supposed call back which never came or one of the operators being “cut off” or “unable” to hear. I’ve exhausted attempts to complain and 3 times now an engineer has failed to turn up…
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Natalie
(@NChandlr404) reported
@virginmedia Yes I have. It tells me to buy boosters. The boosters aren’t available. I’m stuck with rubbish signal and being overcharged every month. Honestly it’s diabolical!
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𓆩 Vexed_Voices 𓆪
(@Vexed_Voices) reported
@virginmedia your internet is so ******* useless. You're absolutely ****.. Almost £100 a month.. Countless phone calls and customer service complaints and i can't do anything
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Shaz07
(@Shaz079) reported
@virginmedia I have just been on your chat on your website to cancel my account and it took 2 hours 49 minutes and when asked to give a score between 1-5 for the service I had received I obviously put 1 and I was questioned why by Ramil!!! Very unhappy!!!