Virgin Media Outage Report in Caterham, Surrey, England
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The latest reports from users having issues in Caterham come from postal codes CR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Caterham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Crawley, Mitcham, Redhill, Bromley, Epsom, Caterham, Twickenham, Surbiton, Kingston upon Thames, Shoreham, Sutton, Beckenham and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Croydon |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Nirv
(@npirvine) reported
from
Kingston upon Thames, England
@virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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Toby-Wan Kenobi
(@toby_goodwin97) reported
from
Kingston upon Thames, England
@virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...
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Matt 🇪🇺🏴
(@sumnerpom) reported
from
Bromley, England
Would be nice if @virginmedia admitted there was a problem. Broadband down since last night, same previous night. Just glad I don’t need out for work today. Shame everything else needs it tho #virginmedia #virginmediadown
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@virginmedia for the last few days our internet and signal has been very poor, when I go onto the website to check the status it says it is unavailable, could you look into this please, Se207xn area
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining
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James
(@jagats) reported
from
Whyteleafe, England
@virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?
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Maria David
(@2wheelchick) reported
from
Bromley, England
@virginmedia Is there currently a technical issue in South London? Wifi is not working. Please could you confirm. Have switched off and switched on my box but nothing's working.
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bravo
(@Bravo85222875) reported
@virginmedia ho, we recently got our living plastered and the guy took the Virgin media inlet to the house off of the wall. I am struggling to refit it. Do you have any instructions to help me with it? Thanks
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Ross Flanigan
(@Leafonthewinds) reported
@virginmedia super excited to get your "superfast" broadband 7 days ago...I wasn't told it was also "super unreliable". Resorted to phone hotspot for last 5 days for work. VM Service appalling. No info on 'why' connection is unstable & unreliable. Cancellation only option? :-(
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Nick Atkinson
(@nickat) reported
@virginmedia You do! Sent complaint twice on channel issue - nothing. Now i am paying for something i dont have. I cannot tell you how disgruntled i am.
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Producer
(@mhoney1234) reported
@IndigoSapper @virginmedia Jazz, after spending 30 mins on waiting and 30 mins on the phone, I’m told there’s a major outage affecting 3000 customers. I’m KT9 myself. Second “major outage” in 30 days. I’ve even had a text saying it’s “fixed” which it isn’t. John from @virginmedia - any chance of an update?
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Producer
(@mhoney1234) reported
@virginmedia Nope, still saying it’s not fixed on the checker, but you’re telling me it’s fixed via text. See image. Can you confirm if the issues in the KT9 area of London are still occurring? Your info is very confusing.
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Selena Singh
(@DrSelenaS) reported
@virginmedia I’m glad you can - why is this acceptable for upgrades to supposedly improve the network? There was no issue before and now no service and no fix for 7 days? Can’t work, can’t use our security devices which need wifi…
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he who cannot be named
(@superguinness) reported
@virginmedia it just says there are issues in your area and it's down 3 hours now
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Bazza H
(@Specwise) reported
@virginmedia we changed to a different service provider two weeks ago. Since then you have phoned us REPEATEDLY despite being told on each occasion we're not interested. Stop it
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Tristan Jones
(@TLJ0201) reported
@virginmedia broadband and phone line down again! All cables are in and white light is on the box but there is no signal. I have just paid the bill and going to have to wait a week before somebody even comes out to have a look. I shouldn’t have to pay for the ‘week’!
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Susie Howe
(@SusieHo49472223) reported
@virginmedia Recently joined and beyond disappointed. Internet terrible (told engineer could not have installed properly but even though spent hours on first day on phone to CS and engineer booked within 24 hours still waiting). Sales guy taken off my account he says! WOW