Virgin Media Outage Report in Caterham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Lewisham, Epsom, Beckenham, Streatham, Orpington, Mitcham, Crawley, Balham, Thornton Heath, Twickenham, Coldblow, Lee and Catford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Lewisham |
TV | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE First impressions are important! Switch date for broadband from @virginmedia due to friends referral as to how good your service is 21/09/20 Guess what..... broadband Not working! #disappointed Spoke to an adviser on the 22/09/20 for an hour still not working 1/2
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia stop letting visiting technicians tell customers they’ll rebook another visit 1st thing the following day. Just wasted half a day’s work waiting in to be told by VMCS they are coming Friday. Why not just send the customer an update via text? #VirginMedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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king elz 🪐
(@3lzantoinette) reported
from
Merton, England
one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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Lorrainebarrett1981@gmail.com
(@Lorrain00085752) reported
from
Eltham, England
@virginmedia Hi why cant we pay our bill over the phone the automatic system not working.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Grace Kemp
(@GraceKemp90) reported
from
Lambeth, England
@virginmedia So annoying especially with all the working from home that’s having to happen at the moment! Says there are two issues in my area and not fixed till 9:45pm tonight! X
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Milverton
(@milve) reported
@Pringwin @virginmedia I would change to BT immediately! I have heard so many people moan about @virginmedia and how poor their service is......
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Dave
(@Yellowbug1969) reported
@virginmedia Need to get the broadband sorted out in Seaham (SR7) area. Third time in 6 days the service has dropped out and it’s not good enough. There’s obviously a fault somewhere that’s not getting fixed properly. As a new customer I’m not overly impressed.
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SwanDiff
(@swandiff) reported
@virginmedia paid my phone bill 24 hours ago still haven’t received e-mail receipt ? made numerous phone calls customer services give me different information every time
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Vanessa Barnes
(@Rainbowsendmfo) reported
@virginmedia Marcus - did not use last name on any documentation including Customer Copy of Service Agreement
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alyson bonser
(@BonserAlyson) reported
@virginmedia Yes and they want to charge me I don’t want to pay to upgrade to watch a free service
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Barry McCormick
(@barryjmccormick) reported
@virginmedia there is no issues when clearly there is
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Re Piddington
(@Re_in_SK) reported
@virginmedia Any idea when the broadband for area 21 will come back and the tv service? Can't check it online because it won't connect to the check status service
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DJD
(@oldskool90) reported
Is there anyone capable of processing a simple TV upgrade at Virgin media customer service? @virginmedia
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Barry McCormick
(@barryjmccormick) reported
@virginmedia yes and a engineer was meant to come out but we then got a email saying the issue was fixed but clearly not.
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Dave
(@Yellowbug1969) reported
@virginmedia Ok. Hopefully this next time there’s a permanent fix to whatever the fault is