Virgin Media Outage Report in Caterham, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Caterham come from postal codes CR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Caterham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Caterham, Merton, Croydon, Crawley, Bromley, Redhill, East Grinstead, Ashtead, Godstone, Dartford, Sutton, Kingston upon Thames, Mitcham and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| Merton |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Louise
(@Punkyfsh) reported
from
Eltham, England
@virginmedia broadband been down for hours. Can’t get through on the phone, can’t book an engineer online. Status says no known issues. Not sure what else to do?? SE18
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Kos Skassis
(@lonewharf) reported
from
Crayford, England
@virginmedia 2 hours of no broadband. Got text to say services back up. Its now gone offline again, but your service status says everything is fine in the area 😞😞
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Kos Skassis
(@lonewharf) reported
from
Crayford, England
@virginmedia I have no broadband service, in DA7 area. Is there an issue in the area.?
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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PapaQ69
(@AddicksGlenn69) reported
from
Bromley, England
@EE hi there why has the broadband internet become so poor recently. When I switched a few months back from @virginmedia the signal was always reliable around 50 to 60mbps never dropping out. Recently keeps dropping out to below 2mbps which is the reason I switched from virgin.
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Down (he/him)
(@phildown4) reported
@virginmedia Can I ask you to call him and assist him then? If not sounds like you are losing a faithful customer over a SIM card!
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Steve Fair
(@HornchurchSteve) reported
@virginmedia You know what. I think we're done with Virgin. We were told we'd get the rewire appointment straight away and we're still sat there with no TV, no phone, no broadband and wires hanging out (which ain't great with kids around - even if they're "safe", we have to treat them as not.
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Emily
(@emblythx) reported
@virginmedia Can you direct me to where I would find my customer reference number to create the label? It isn’t listed anywhere on my account or on any mail you have sent me.
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A742321
(@HarbourAdam) reported
@virginmedia management …..thank you to your uk staff! There are some real good people who work for you but they are severely let down by your telephone system and “overseas” staff. Take a leaf from @Plusnet and use uk staff to provide all your customer service.
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Matthew Ladbrooke
(@Lad6rooke) reported
@virginmedia appauling service, sworn at and hung up on by one of your phone agents. What kind of people are you employing. Your career page says ‘We’re building connections that really matter’ So I don’t matter? @richardbranson
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Simon
(@BarryShawkins) reported
@virginmedia are you aware of broadband issues in E10 area? Ours dropped about an hour ago.
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Gray
(@grauerschinken) reported
@MartinSLewis Hi Martin, is it fair that you can sign up for broadband/TV services online but when you want to cancel you cannot do this through your online account and have to call? With @virginmedia we’re going through really long waits and then cut off whilst being transferred
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Cavade🧸
(@JadeMarieCC) reported
@virginmedia is there an online way to cancel this package as I do not want to sit on hold for hours
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Mohammad Khan
(@Kawsarkhan925) reported
@virginmedia After waiting 2 hours , it was a nightmare with virgin media, I will ask my family, friends, colleague and social media not to use virgin media, horrible
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Herman Yau
(@hhmy2020) reported
@virginmedia In accordance to Fibre Service T&C R.17 and definition of TLS in VM Automatic Compensation Scheme, my landlord is eligible for an early termination if this is not resolved by 8th July. As of now he is still demanding an engineer appointment with no avail. (2/2)