Virgin Media Outage Report in Caterham, Surrey, England
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The latest reports from users having issues in Caterham come from postal codes CR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Caterham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Epsom, Kingston upon Thames, Caterham, Sutton, Beckenham, Twickenham, Sevenoaks, Orpington, Redhill, Morden, Bromley, Halstead and Purley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Merton, England
@virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris (like the trains)
(@chornbarino) reported
from
Harrogate, England
@virginmedia It wasn’t the TV GO app it was everything, broadband etc. Seemed you had a National outage?
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Kayleigh
(@KayleighG) reported
@virginmedia Still without broadband,TV intermittent. Status page now showing a fault although it was never fixed in the first place. Appreciate it's not the social media teams fault but very frustrating to be a customer lately 😞 Is there a particular reason it has been so unreliable lately?
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Kate Bowskill
(@Katomonkey) reported
@virginmedia please can someone allow me to cancel my broadband as I am in my cooling off period. I’ve had your “amazing” broadband for 1 week and it cuts off constantly, I have 2 rooms with no service at all. I have made multiple phone calls and nobody will do anything
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tony⚒️
(@tonysyoung) reported
@virginmedia I'd be interested if other customers in my post code are having similar issues, RM7 0XL as that would prove if it was our kit or yours. If you can do that then we might get somewhere
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𝐿𝒾𝒶𝓂
(@liam_mp3) reported
@virginmedia I’m not particularly sure, my internet was working fine up til yesterday where it just went down and didn’t come back for hours, now it’s working but the connection quality is really struggling at times, as it’ll work fine for a stint and then chug extremely hard
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Adam Callan
(@Adam_R_Callan) reported
@virginmedia Originally told an engineer would be out on Tuesday, then told would be brought forward to Saturday, then pushed back to Wednesday! Rang to find out what was happening - supposed to get a call back from a manager - never happened!! Wife and I both working from home with no wife!!
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Josh - Yahowshuwa
(@yahowshuwa) reported
@virginmedia Up and down connection from 9pm until 1am. Stable so far this morning.
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Cath Preston
(@itsaWildCATH) reported
@virginmedia Appreciate it's not your fault as the social media team. I just really think, if a fix will take a long time to deploy, your company as a whole needs to communicate better. Current time is set for 10.30am but there still doesn't seem to be an engineer on site. Bit of a concern.
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Kate Bowskill
(@Katomonkey) reported
@virginmedia They want to make sure I am out of my cooling off period before even attempting to look at it! Worst decision to leave sky, might take them a while to download a film but there coverage never drops
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tony⚒️
(@tonysyoung) reported
@virginmedia We are away for a week from today so will leave this to my son of he has issues with Internet again, he doesn't use TV much so that won't affect him but we can't even put stuff on to record as we will come back to a load of pixelated rubbish.