Virgin Media Outage Report in Caterham, Surrey, England
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The latest reports from users having issues in Caterham come from postal codes CR3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Caterham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Caterham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Caterham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Redhill, Crawley, Sutton, Leatherhead, Coldblow, Ashtead, Epsom, Caterham, Kingston upon Thames, Morden, Carshalton, Dorking and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Caterham, England
Latest outage, problems and issue reports in Caterham and nearby locations:
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Natalie Tsaldarakis
(@Ntsaldaraki) reported
from
Eltham, England
@virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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Claire
(@wotawomandiary) reported
from
Crawley, England
No internet in my area for 5 days now @virginmedia this really sucks!!!! #RH10 #NoInternet #VirginMedia
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Claire
(@wotawomandiary) reported
from
Crawley, England
@virginmedia Not sure what that means, but I’ve called three times and I have the same message saying you are aware of the problem
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@richardbranson @virginmedia can you get an engineer to visit the exchange box at RH68GD as myself and neighbours all gone down again. Your customer services don’t seem to understand and think it’s a router issue. Thanks.
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jake lucas
(@barriescott) reported
from
Crawley, England
@virginmedia so I have a problem with my internet so I go to use my personal hotspot only to discover you have removed it not happy
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia it’s happened again our internet is down and it’s not your router. You are working in the area of RH68GD please send engineer as before to sort out exchange box. Yes I have rang customer services and they are still useless.
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Stephen Lloyd
(@SteveLloydie) reported
from
Bromley, England
@virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S JC
(@JCoppar) reported
@virginmedia No, i wanted to ask for an engineer to be sent over to check my broadband service. Since it says everything is working fine when i run the tests myself. If the problem persists then I’m moving forward to cancellation.
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Pixel Robots. (Richard Hooper)
(@Pixel_Robots) reported
@MelonyQ @kubernetesio It's working for me here in England also. Maybe your ISP having issues. I know Virgin Media are.
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Than Andreou
(@ThanAndreou) reported
@virginmedia I've been cut off from three different support calls and been transferred around endlessly on others. All this a day after deciding to transfer virgin to my new home instead of moving to Sky. Seems like a very poor decision on my part. Who can I contact about this?
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Atomic Lummox
(@AtomicLummox) reported
@virginmedia MyVM app wont let me sign in. Virginmedia is just lucky that I don't have any other realistic options for another service. Once 5g is in my area, virginmedia will have to improve rapidly to retain broadband customers
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Alan Kinloch
(@AlanKinloch) reported
@virginmedia Can you stop saying oh Gosh! They advise it’s a serviceability issue. Despite advising weeks ago that there was no serviceability issue.
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Tony Lobban🌈🐻👀🤣
(@lobban_tony) reported
@virginmedia I'm now on hold for your customer services team so wont need to webchat
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Nicola Buckley
(@nicola_buckley9) reported
@virginmedia And there we have the issue I’m raising. So there seems to be no point in me calling again unless someone will go and find out what’s happening for me rather than reading off a screen that says nothing. I will have to proceed with the external compliant. Thank you for your time.
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Than Andreou
(@ThanAndreou) reported
@virginmedia I was told installation would be on the day I moved in (28th of May) then got a confirmation email saying it's on the 27th which obviously doesn't work. Now it's on the 1st of June. I can't self start all because I ordered a second TV box. Why can't I self start Internet on 28th?
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Anthony McGlynn
(@arm431888) reported
@virginmedia Yes that it confused him & he wasn't sure how to fix it other than pods which @virginmedia don't have any stock of & there's a huge backlog of orders with people waiting for orders to be fulfilled Its been 4 weeks of hell so far & goodness knows how much long it'll take to fix
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is