Virgin Media Outage Report in Kingswood, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kingswood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kingswood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Kingswood, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Southwark, Croydon, Merton, Bromley, Ashtead, West Molesey, Redhill, Leatherhead, Wandsworth, Hounslow, Walton-on-Thames, Epsom and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Sutton |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kingswood, England
Latest outage, problems and issue reports in Kingswood and nearby locations:
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Martin
(@dickerboy) reported
from
Merton, England
My @virginmedia service is completely down again. Shambolic.
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.
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Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
@Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?
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Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
More spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.
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ED PARSONS
(@edparsons) reported
from
Richmond, England
@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
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DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.
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ED PARSONS
(@edparsons) reported
from
Wandsworth, England
@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..
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Kyle Sewell
(@KyleSew2112) reported
from
Bromley, England
Right what ******* idiot at Virgin media thought it's ok to reboot my TV
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Lomas
(@purplepootle) reported
Nothing quite like spending three hours and counting trying to get through to some customer service @virginmedia
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David Clemmitt
(@ClemmittDavid) reported
I upgraded to a Virgin Media Hub 5 from a Hub 3 (which worked perfectly) a couple of months ago. Unfortunately I've had no end of issues with stability and the Hub 5 just dropping off from the network and not being able to reconnect. I've disconnected everything and undertaken
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Siobhan
(@Siobhan_83) reported
@virginmedia I don’t understand how every other house in my street with Virgin doesn’t have an outage but we do? We’ve had this before and were told it was an outage but it was a problem with our cable. The service status page says it’s not available right now. I’d like this looked at again
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Fahy
(@farsagee) reported
@virginmedia shame that when it comes to cancellation you guys use delaying tactics and cut off call on purpose. Poor customer service but every year price goes up!
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Carol Newsham
(@cdm131) reported
@virginmedia It is now 28 days since I had a web chat with Reece to resolve an issue regarding trespass and criminal damage on my sister’s property. I was told we would hear within 28 days …
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Joe
(@HirstTweet) reported
@virginmedia your service is shocking for the extortionate prices you’re now charging. Incompetent customer service and constant issues, made worse since you last tried to ‘help’
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Samira Hannibal
(@HannibalSamira) reported
@virginmedia Box has blown and virgin can’t fix for over a week! Not allowed to speak to anyone that can actually help what a joke!
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Popok 3-5
(@popok35) reported
Not the first time I lost complete service for no reason. Last time lasted weeks and was because @VirginMedia assigned my customer ID to a new customer... absolute horrible customer service too, never been satisfied with VM and only gotten issues eventhough I am on the top packag
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David Clemmitt
(@ClemmittDavid) reported
a pin hole reset too many times to remember! After a replacement hub and two engineer visits it's still down. It's down right now apparently due to another stability issue. Please @virginmedia sort it out! If anyone else is having this problem please let me know and retweet.
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James M. Turner KC
(@ShipBrief) reported
@virginmedia @dreabecker For great broadband and customer service, @zeninternet is your friend. Not as cheap as some others, but then not as cheap, either.