Virgin Media Outage Report in Dorking, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Dorking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Crawley, London, Croydon, Epsom, Caterham, Sutton, Guildford, Redhill, Godalming, Morden, Walton-on-Thames, Purley, Wallington, Coulsdon and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Internet | |
| London |
Internet | |
| Crawley |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Ashley Eglin
(@ashleyeglin23) reported
from
Croydon, England
This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Kerr
(@AshOnFire1989) reported
@virginmedia 3/3 and youtube, twitch, music will buffer until it recovers, from ethernet and wifi, as well. I have been giving a get out of contract with a penalty, but I can't go else where as no one provides fast speeds here bar Virgin. **** having 15Mbps connection with bt!
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Luke
(@lukmruk) reported
@virginmedia Very poor service in nw6 1... Downlaod averages below 100 Mbps all day for the past 2 weeks. Usually around 30-60 Mbps. Despite it i'm paying in full for 200Mbps and GUARANTEED 105Mbps :)
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John Bradbury
(@johncbradbury) reported
@virginmedia @TomMockridgeVM I would welcome a chance to discuss further. It couldn’t possibly be less productive that the 4 hours I spend with your customer service team today. I just want VM to deliver on what we agreed, if that’s going to cost you more than you though, so be it.
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Emily Rose
(@EmilyBacken) reported
@virginmedia tried to cancel mobile direct debit on my dad’s behalf- he is going thru intensive chemo. Gave his online account pword, told his customer service one is diffrnt. Told unable to cancel unless he is dead/ in a nursing home. Lack of sensitivity & no ongoing advice.
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Amber
(@apwriter_witch) reported
@virginmedia massive slow speeds tonight in Waterford. Went from 50mbps to 1.4mbps and hasn't come back. Have already done a reset of the modem and PC. Any other advice? Thanks!
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Helen Souter
(@helensouter08) reported
@virginmedia Thanks but as usual there is no service at my post code.
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Alan Manyo
(@MManyo83) reported
@virginmedia .how about somebody in your so called powerhouse company actually look into this because its clearly an issue with the service and its been happening for ages across the entire country
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Fruity Sheikh
(@frutysheikh) reported
@virginmedia Ffs , this is bloody ridiculous……can’t you at least tell us honestly what the problem is?????
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Lucy Lastic
(@TerriGPringle) reported
@virginmedia But I'd cleared security yesterday and I never got a chance to rectify the situation! I felt that I'd just been put on hold because no one wanted to deal with a complaint. I had my 80 year old mother in tears beside me!! This is TOTALLY unacceptable!
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Carly Holmes
(@CarlysCraftsxx) reported
@virginmedia i haven't spoken to the neighbours yet but there is nothing i can do about it just making you aware of my issues of having a green pipe be on show thats not even mine