Virgin Media Outage Report in Dorking, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Dorking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Leatherhead, Epsom, Morden, Reigate, Guildford, Chertsey, Crawley, Woking, Walton-on-Thames, West Molesey, Thornton Heath and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Mitcham |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia I’m trying to solve a billing issue it’s been a month but It’s very difficult since your costumer service is terrible. I’ve paid all my bills but you are insisting that I didn’t. I’ve been at Bank I could confirm that I’ve paid. This is driving me crazy!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Maria Olívia
(@oliviadutervil) reported
from
Guildford, England
@virginmedia The account holder is my husband. The account number is 104507406 area 26. I made a complaint 2 days ago, where I put all payments receipts numbers but I’ve not received a response until now.
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Iain
(@Skiddles1985) reported
from
Crawley, England
Get home to find no Internet/WiFi, no TV, stellar service as usual from @virginmedia. Status checker said it would be resolved by 1945, now is says 2330. Last time it was like this, it took almost a whole day to get service back. Glad I have a book to read.....
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Iain
(@Skiddles1985) reported
from
Crawley, England
@matt_johnson_89 @virginmedia I would take BT/Sky back in an instant if I could, bloody trees blocking the signal means I can’t!
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Suzanne & Steve
(@thegallyfamily) reported
@virginmedia No thanks we will just cancel our contract. You haven’t kept your side so we see that we can walk away especially as we can get a better deal and more reliable service elsewhere. We will ring and do this as soon as the phone service is available
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Chris Covill
(@ChrisCovill) reported
Just been screwed by @virginmedia I have had to leave them after 20 years because they are unable to provide me with working broadband. I am out of contract but am being forced to pay them £129 despite no service provided. I feel like I have just been mugged.
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Dave
(@Kaampo_4) reported
@virginmedia "Looks like you’re having trouble connecting to the Hub" I've done these tips yesterday and repeated this evening whilst on the phone to virgin. I explained wired connection is fine (500gb DL), but wireless isn't working
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Scout Dangerously
(@3lionsyankee) reported
@LouB13 @virginmedia Yeah ours is down too in B29.
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Max Sheridan
(@SheriDango92) reported
@BeckyCoulthard @virginmedia Never seems to go long without crashing or playing up.
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Ross Tremain
(@TremainRoss) reported
@virginmedia Called and no one can tell me if there's going to be a fix , instalcom techs today said its never going to happen. Construction are saying it might be a area manger problem (meaning a cable audit) and call centre are saying the works booked in for the 14/3. Help
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Suzanne & Steve
(@thegallyfamily) reported
@virginmedia Yes it is on there as it was all day yesterday all day Saturday and all day Friday and the Saturday previous. All services off on 5 occasions all during the day but never any explanation from you lot or any thought to the customer experience
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Fran moody
(@MoodyFran) reported
@virginmedia 57 minutes,5 people, unresolved and phoneline disconnected. Try to make a complaints and no complaint email accept encouraged to ring again. Can someone provide me with a contact or someone who understands how the business operates and can actually answer my issues!!
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Kerry Chapman
(@kerrychapman60) reported
She is confused, angry and frustrated at your incompetence. I am astounded that your systems are so appalling that each agent does not know what has happened on other channels. In my 40 tesrs in IT, this experience is truly outstanding as an example of poor CX. @virginmedia 🥇
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Bb
(@Trev_vamp) reported
@virginmedia Yes I’ve tried but it’s not working. Please can someone contact me please, the issue is now effecting my TV