Virgin Media Outage Report in Dorking, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Dorking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Ashtead, Cobham, Crawley, Redhill, Surbiton, Guildford, Carshalton, Epsom, Mitcham, Woking, Sutton, Walton-on-Thames and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
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| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusiness outage estimated fix date is 20/09. What planet are you lot on?
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
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Tim Hole
(@TimHole) reported
from
West Molesey, England
@virginmedia Thank you. Just tried an old handset and still no SMS or phone calls can be received. Please help, its already caused a few problems.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
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Mr Wookie aka Cliff
(@DogAteMyWookie) reported
from
Croydon, England
Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Autumn
(@UpnightB) reported
@virginmedia Hi, My WiFi has been in constantly loosing connecting and being slow, I've tired restarting ans checking the service status and everything is 'looks normal: when using the service check page. Can you check to see if any faults are in my area? Postcode: LE33DP
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Lady G 😁
(@grouchy15) reported
@LeePartridge16 @virginmedia Told @virginmedia to cancel yesterday at 11am after a 27% increase. On the message while waiting it offered me 1/2 back. Still cancelled and at 11am today VM calls to offer better deal. Why do companies do this? They don’t deserve customer loyalty.
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Neil
(@SmethPie) reported
@virginmedia Everything is good now. I'm all set for final engineer install on 11th April. The issue was with the cable run up my driveway, which is now sorted to my satisfaction. I don't need groundwork crew to do anything else.
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Gordon Russell
(@ming98) reported
@virginmedia still no service - at least let us know what is going on!!!
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Sue Higgins
(@SDH1844) reported
@virginmedia Have to use WhatsApp to communicate with chatbot that is useless. Waiting now for them to contact us. Usual terrible service. I left virgin and looks like my daughter will soon be doing the same. 🤯🤯🤯🤯🤯
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Frankie Belle
(@Frankieabroad) reported
@virginmedia Hi DB, thanks what I’m concerned about is the price rise letter says if we don’t cancel by 25th April we’ll be subject to fees. I’m worried if a month before tend of contract it’s not possible to reduce the price, we’ll have to cancel then instead? It’s going up over £40/month
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Matt Vare
(@Matt_Vare) reported
@virginmedia @Foxy_005 Everyone is having intermittent or no service. I think you guys need to check again. Virgin Media is twitter trending in the UK because what's happening is everywhere!!
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Min Aung
(@M1nAung) reported
@virginmedia I've now only had 5 hrs window of "service" over a 40hrs period? Add this to 2 days "planned outage" last week shall I?
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Peter
(@DowsettP) reported
@virginmedia WiFi connecting to hub but no internet service there.
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MandrakeUK
(@Mandrake_UK) reported
@virginmedia This downtime has been absolutely terrible for a service sold as being "one of the best". I will be looking to see if there are any alternative services in my area and ending my dealings with you since this keeps happening far too often for such a high-priced service.