Virgin Media outages and service status in Dorking, England

Problems in the last 24 hours in Dorking, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dorking, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Mitcham, Weybridge, Crawley, Walton-on-Thames, Addlestone, Ashtead, Tadworth, Redhill, Caterham, Maidenbower, Leatherhead, Guildford, West Byfleet, and Godstone.

City	Problem Type	Report Time
Croydon	Internet	9 hours ago
Mitcham	Internet	15 hours ago
Mitcham	Internet	20 hours ago
Croydon	Wi-fi	22 hours ago
Weybridge	Internet	22 hours ago
Croydon	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dorking, England

Latest outage, problems and issue reports in Dorking and nearby locations:

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 24 seconds ago from Croydon, England

  @O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.

• 
  Ash まじめ (@ASHVllN) reported 31 seconds ago from Esher, England

  @virginmedia Shouldn’t I be eligible for a reasonable compensation for paying for a service that I’m not actually receiving?

• 
  Philip 🦅 (@Phil_Swallow) reported 3 minutes ago from Croydon, England

  @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

• 
  Brad Rudge (@Brad_Rudge) reported 5 minutes ago from Croydon, England

  @virginmedia can you sort out your so called TV service. Keep losing and regaining signal and its not just me either!

• 
  Alison Braganza 🌟💙 (@alibeeson) reported 9 minutes ago from Crawley, England

  @virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID

• 
  LORYN (@thisisloryn) reported 10 minutes ago from Croydon, England

  @virginmedia Nothing was made clear to us, this is what I’m saying. If we had known that you’d tie us in for something which isn’t even working we would have left day 1!!! I want to make a formal complaint. Please send me a link or details. I will then be reporting you to CISAS.

• 
  Mike Fuller (@ninepine) reported 11 minutes ago from Banstead, England

  @virginmedia So what exactly is the issue? Details not platitudes please.

• 
  Geoff Low (@iamnotthelotus) reported 15 minutes ago from Redhill, England

  Usual brilliance from VirginMedia, announce via SMS that they will be working in the area on the 13th and internet may be unstable, it was fine all day. Today however....

• 
  Kirsty Nunn (@kirstyrosenunn) reported 18 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 18 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 21 minutes ago from West Molesey, England

  @virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.

• 
  Brian Harrigan (@HarriganBrian) reported 26 minutes ago from Epsom and Ewell District, England

  @virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!

• 
  traymca 💙 (@traymca) reported 27 minutes ago from Worcester Park, England

  Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 29 minutes ago from West Molesey, England

  @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

• 
  Mike Fuller (@ninepine) reported 33 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  J (@not_on_fire) reported 34 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  LORYN (@thisisloryn) reported 47 minutes ago from Croydon, England

  @virginmedia appalling service. Been with you three months of which we’ve the slowest wifi speeds we’ve ever had. We can’t work from home as a result. No accountability or compensation or urgency to fix this. Dreadful.

• 
  Jeremy Shackleton (@shackmeister) reported 53 minutes ago from Croydon, England

  Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling

• 
  Sarah Lindsay OLY (@SarahJoLindsay) reported 56 minutes ago from West Molesey, England

  @SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option

• 
  Martin 'Snazzy' Cox (@MartinCox0155) reported 59 minutes ago from Croydon, England

  @virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AL.Crew (@al_crew) reported 12 minutes ago

  .@virginmedia your award winning broadband in area 06 has not been working since 3rd April... Intermittent signal in your area, 12 hours of broadband & no wifi for 2 weeks is not acceptable, you should be paying compensation for loss of service! #virginmedia

• 
  Fredo (@6ixFredo) reported 13 minutes ago

  @virginmedia I have dm’d you the issue.

• 
  CymroGlyn 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉🍾♿️ (@cymroglyn) reported 19 minutes ago

  @virginmedia I'm raising a complaint about the way my problem was handled. But you still need to do something about the account that I said is imitating you. You are enabling them to scam your customers out of money. Some customers will no doubt lose a significant amount belly.

• 
  Sean Milroy (@Seanster1984) reported 19 minutes ago

  @virginmedia why are you telling people to get a booster after upgrading to 360 when a box is connected to its router through Ethernet cable? Ethernet connection is better. Wi-Fi is a luxury. People are paying over odds for service but you want them to pay more? Get a grip!!

• 
  Paul James Smith (@PaulJamesSmith4) reported 19 minutes ago

  @misselledee @virginmedia Generic bot replies as usual. Their customer service doesn’t exist. How they’re still in business amazes me.

• 
  ndbchnn (@ndbchnn) reported 20 minutes ago

  @virginmedia @virginmedia can you please update me on the service in m30 - it’s been 48 hours no wifi, heating or television.

• 
  jen (@jen51632292) reported 20 minutes ago

  Virgin media what a laugh month and a half to fix all I get is getting past from pillar to post and just been told 1st of may for cable repair, fuming isn’t the word

• 
  Sean Milroy (@Seanster1984) reported 26 minutes ago

  @virginmedia why are you telling people to get a booster after upgrading to 360 when a box is connected to its router through Ethernet cable? Ethernet connection is better. Wi-Fi is a luxury. People are paying over odds for service but you want them to pay more? Get a grip!!

• 
  MykeJD (@MykeJD1) reported 26 minutes ago

  Hi @virginmedia I'm an existing customer, we just paid a 5ver to upgrade and add the kids TV package. I did this yesterday around 5pm, I have a confirmation email but it doesn't tell me when it becomes active? So far 24 hours later and a full TV reset they still aren't working.

• 
  Jack Gilpin (@jackgilpo) reported 30 minutes ago

  @virginmedia I’ve been doing that every day for over a week, you need to fix the problem it happens the same time every day