Virgin Media Outage Report in Dorking, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dorking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, West Molesey, Croydon, Leatherhead, Mitcham, Addlestone, Reigate, Godalming, Redhill, Ashtead, Guildford, Sutton, Crawley, Horsham and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Yes I have it shows no issue. Yet when i call it says there is. Why can you never speak to anyone at Virgin? 90% of channels show W02 error message
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Thanks…what about some kind of compensation for poor service? How do I claim for this?
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia hi I reported an issue on sunday & an engineer booked for today who has not shown up. I have hardly any programmes & rebooted box numerous times.I am now unable to get through on the phone as message is saying there is an issue but my service update says no issues
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Thanks for clarifying. Anyway I’ve now been without broadband and landline since 8.30am, back from unplanned trip to office for their wifi to find that service is not going to be fixed until 9am tomorrow! This is the second time in a month I’ve been without service all Friday. 😫
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Brian Harrigan
(@HarriganBrian) reported
from
Epsom and Ewell District, England
@virginmedia After going through webchat sales team and customer care. Could not reach deal to upgrade so I said Would talk to other providers. Customer care wanted me to wait to speak to relationship manager and I waited on line for a further 45 minutes for the person to come on line.
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Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia And would you believe it @virginmedia you sent me a text to say engineering would be here todayto fix and haven’t even turned up after calling me to say buoy would as well
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Seriously? This is appalling- so I’ve had to pay to travel to work today because you didn’t provide the service I am paying a small fortune for. And there is no compensation?! Seems a very one sided arrangement
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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Ian Edwards
(@iann_edwards) reported
from
Croydon, England
@virginmedia doesn’t let you speak to people that can solve problems..
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
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pi
(@pisaint) reported
from
Croydon, England
@virginmedia Hi yes now I have it says there are issues… no timescale given though
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Having had a quick read of the forum it looks like it’s a common problem. Several call outs happened without results.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Ashberry
(@Mashman9) reported
@virginmedia Phoned and got cut off or call dropped. Tried to watch the film again, same problems after about 10 minutes, router restarting itself again. Can’t get through to a human, can’t watch the film. Are you any better #sky ?
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Mike Mike
(@Michael03633144) reported
@virginmedia Bit late John, didn't renew due to terrible customer service after warning you 11 months earlier but virgin couldn't be bothered to take it seriously after 14yrs as a customer. There are other suppliers you know..
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Emma Steele
(@EmmaSteele85) reported
@virginmedia WiFi is down every night from about 6pm…until about 8am- what is the deal on refunding where the service isn’t being provided?
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ꜱʜɪᴋᴀᴍᴀʀᴜ
(@mxsum98) reported
@virginmedia your broadband is absolutely atrocious and so is your tech support, have so absolutely no clue about what they’re doing and offer no help at all!
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heyitsalto | Fortnite Player
(@HeyItsMystic) reported
@virginmedia Sorry for the late replys a little help from the virgin community helped a lot just had to reset the Hub 3 and it’s back on but the thing is the booster is near my room and the signal is like 3 bars which is really concerning, I’m probably thinking because the house is really old
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milky t
(@mycalltwo) reported
@virginmedia No, Instead Virgin, having acknowledged that I had tried to cancel, and being cut off after hours of waiting, have now charged a non payment fee and are trying to charge me for another month. Complained yet again and asked to go to CISAS. Have raised with BBC, MP etc. Shysters
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Lisa
(@randomacts28) reported
@virginmedia since my tv box has been upgraded it’s very very slow. I can’t go into any apps and my recordings haven’t recorded and when I’ve clicked onto iPlayer it’s frozen. But apparently my app says everything is fine!!!
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Tam
(@TimpMills) reported
@virginmedia when I actually get the two refunds you've promised via my cisas complaint (supposedly sent 14/07) for issues ongoing since 11/2021, then I'll send your equipment back. Until then, I'm taking a leaf out of your book and ignoring all correspondence👌#worstproviderever
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Fatih Cengiz
(@Ysgramor) reported
@words1982 @virginmedia @VanishaRanchhod I don't have an internet for 2 days. The reason is internet outage. My neighboor is using it. I'll go crazy.
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AlDo
(@DrFunkson) reported
@virginmedia raise my bill to 51£ a month from £25 and then follow with an immediate outage all day! SW11 area London has been without internet all day. When will this be fixed @virginmedia? Totally useless service.