Virgin Media Outage Report in Dorking, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Dorking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Maidenbower, Redhill, Leatherhead, Guildford, Crawley, Mitcham, Caterham, West Byfleet, Ashtead, Godstone, Sutton, Woking and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| London |
Internet | |
| Maidenbower |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
-
John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
-
anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
-
anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
-
Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
-
Steven
(@Stevenorient) reported
from
Crawley, England
@Gatwick_Airport @virginmedia awful WiFi at South Terminal, not great advert for Virgin.
-
TheRealAngelinaDavey
(@anjiMD) reported
from
Crawley, England
@virginmedia been trying to cancel my services for 6 months now. This is absolutely ridiculous. Being fobbed off month after month. Telling me I will incur costs. Please get your act together. I just want to leave. Every month you say my contract runs out the next month.
-
anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
-
kim lawrence
(@peppernpig9) reported
from
Croydon, England
@virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up
-
Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
-
Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
-
anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
-
anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
-
Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
-
Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@virginmedia I take it service is up the wall again. !!! Been so temperamental today it been to frustrating. Seriously thinking about leaving again. Worst thing you don’t inform your customers and your service status tool is so crap since it’s always green and working fine
-
Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
-
Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
-
anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
-
Harvey
(@hms1967) reported
from
Crawley, England
@virginmedia #badservice I have just called in to get a PAC code and after asking for it and explaining it was due to changing job so no service in area was hung up on!! How
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Stuart Bellew
(@StuartBellew) reported
@virginmedia what a joke of a service you offer. I can't get to speak to anyone that can help me and your staff lie! My children can't do their homework and revise for their exams as you can't install broadband. #terribleservice
-
Joe_Halliday_UK
(@Joe_Halliday_UK) reported
@virginmedia Just called and Virgin can't help (again) but they will start the process again? Another investigation will take upto 5 days. Yet Yodel have already confirmed they have sent a claim to Virgin, I can't understand the delay by Virgin and my direct debit has been taken today😔
-
Hemant Khatana
(@Hemant1980) reported
@virginmedia Hi, I live in the WS9 area of the Midlands. Been having issues with WiFi. Do you have any maintenance going on in this area?
-
Shadow Heart Vespasian.
(@TwistAndShout47) reported
@virginmedia As I've mentioned before it's a persistent problem and has been for years so doing the checks again ain't gonna do anything.
-
#FreeThoseInNeed
(@aysha_happy1) reported
@virginmedia Everything, go on the website to be told known issue and it'll be fixed by 3pm. You get engineers to do works during the week knowing ppl are at home it's actually stupid you're customer service skills are **** aswell this whole company just does not care for ppls livelihood
-
heather
(@MabelAlice1916) reported
@virginmedia I did that with someone last week and I’m still waiting for a solution!
-
Ozgur Tohumcu
(@ozgurtohumcu) reported
@virginmedia No I could not and the service is still not working.
-
Bob Peel
(@MANCITYBOB) reported
@virginmedia I'm sick of speaking to someone that works from home noone is helping or can actually help they sat they do but it's pointless someone high up needs to contact me what's the point in a webchat?
-
Kerry Knight
(@kezknig) reported
@virginmedia @alhubo We are having big problems in DY3 also rang yourselves and was told the is a problem in the area and should be sorted in 24hrs! Are you not aware of this or have we been fobbed off?
-
Alex Hubery
(@alhubo) reported
@virginmedia good morning VM team. Are you observing any issues in DY3 area? I've run all the tests and rebooted hub but still internet is very intermittent. Pings from a wired device constantly dropping!