Virgin Media Outage Report in Dorking, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dorking, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dorking and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dorking, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Croydon, Purley, Wallington, Coulsdon, Crawley, Caterham, Woking, Leatherhead, Godalming, Guildford, Horley, Redhill and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Dorking, England
Latest outage, problems and issue reports in Dorking and nearby locations:
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Joy Balfe
(@Joybalfe) reported
from
Whyteleafe, England
@virginmedia absolute p- take on price charges £8.50 extra in this current climate. Shoddy service - time to believe in better @SkyUK
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Brad Rudge
(@Brad_Rudge) reported
from
Croydon, England
@virginmedia can you sort out your so called TV service. Keep losing and regaining signal and its not just me either!
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Wendy Earle
(@wearliegig) reported
from
Guildford, England
@virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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The at home gooner
(@GoonerArmchair) reported
from
Epsom and Ewell District, England
@virginmedia I’ve upgraded to sky cinema and sky sports but the catch-up isn’t working. Been told it takes 24 hours. If it’s not working by this time tomorrow I’ll be cancelling and looking into a better service provider
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia So what exactly is the issue? Details not platitudes please.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Ynot?
(@Tonyippee) reported
from
Croydon, England
Once again @virginmedia has let me down! Sorry the stream ended so suddenly without any goodbyes 😭
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia Of course no change.. nothing has been done..? How can I speak to someone, anyone at Virgin media? I can’t even cancel my contract on line.
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mpmrsm
(@mpmrsm) reported
@virginmedia @virgingroup @richardbranson complaint still pending since September. Deadlock letter sent on 13 Nov still not arrived. Telephone staff have no access to email so can only send letter via post- how shocking for a telecommunications provider. #awful #leavevirginmedia
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nandam
(@nandam4422) reported
@virginmedia @virginmedia I am extremely unhappy with your Customer service and the resolution of complaint. I would escalate this complaint and many other complaints with you. I wonder why why would anyone use Rubbish service like Virgin EVER!!!!!
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Sam Robson
(@Sam_Robson) reported
@Keith_Walker Ideal day for it really. Currently tethering off my phone whilst considering moving to Libya, which seemingly doesn't have Virgin Media issues.
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Rossco ♿🏴🇬🇧
(@ross_minton) reported
@virginmedia I did that, you tried to take an extra £120 a year from me for being a loyal customer for 6 years. but to CONFIRM i can do this right, to get the correct price i need to cancel and resign in a new name?
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Plant
(@Plant49015968) reported
@virginmedia I know lock down and covid restrictions brings new trials and tribulations to the working environment especially call centers. But being on hold for 2 hours only to disconnected at the 2 hour mark is infuriating Small side note... 1/2
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Alex Stork
(@AlexStork7) reported
@virginmedia We have no broadband. I’ve phoned again today and have been waiting on online chat for 3 hours so far today, off my own mobile data. To be left like this day after day is not acceptable. What can you do to help us resolve this please?
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n ✨ valhalla
(@blackpinksha) reported
virgin media is so trash. literally the worst wifi provider in the uk, idk why my parents keep paying for this sh*t.
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gwr are crap
(@MadAboutAFC) reported
You know your service is notoriously **** when you text your boss saying can’t work from home as internet is down and first thing they say is I bet your with @virginmedia seems like whole country is having issues but they insist it’s localised issues 🙄
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Justapeak
(@Justapeak2) reported
@virginmedia My internet has been down since yesterday, I have tried rebooting the system multiple times with nk success... please help
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Plant
(@Plant49015968) reported
@virginmedia I know lock down and covid restrictions brings new challenges to the working environment especially in call centers. But being on hold for 2 hours only to get disconnected at the 2 hour mark is infuriating. Small side note.. 1/2