Virgin Media Outage Report in Reigate, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reigate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Reigate, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Crawley, Redhill, Beckenham, Merton, Sutton, Leatherhead, Carshalton, Mitcham, Coulsdon, West Molesey, Bromley, Reigate and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Tom McKenzie
(@TomMcKCharity) reported
from
London, England
Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.
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Chase D'Cunha
(@chasedcunha) reported
from
Bromley, England
@virginmedia Thanks John. Perhaps taking it down as a listing available on Xbox One via the Microsoft Store would be a good start.
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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A.j. Stranger #UTAG
(@AStrangerJ) reported
from
Bromley, England
@virginmedia I’ve had your service installed this evening, but I’m only getting about 6 channels. I thought I was getting 100+. Been on hold with your customer services now for 25 minutes and still haven’t spoken to anyone. Not exactly a great start 🙄
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Terry PFC Turner
(@TerryTurner1985) reported
@virginmedia you are a shambles of a company had issues with my network for over 2 months, countless phone calls and a total refusal from yourselves to take ownership of the issues, avoid this company at all costs, 8 years been with this company and this is the service you get
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Julie lombardo
(@Julielombardo8) reported
@virginmedia terrible service.. this service is not what it used to be. Interruptions are become more frequent. @UtilitiesWareho I will 100% be switching now!👍
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Julie lombardo
(@Julielombardo8) reported
@virginmedia shoddy service... TV box is still not working! I’ve been through all the recommended tasks and it’s still broken? @UtilitiesWareho
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John McK
(@johnmck58) reported
@virginmedia Good morning Virgin Media, Here we go again, still NO word from your field manager Andrew and still no further forward than I was way back in October. This simply is good enough or dose Virgin find it acceptable to treat their customers like this ???
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Ash
(@ashindestad) reported
Lol, @virginmedia... please don't make me do to you what I have done to EE on here in the past, you will regret it. I shouldn't have to be tethering my Apple TV to my phone just so I can watch Netflix, sort your **** broadband out.
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Ritika Kalia
(@bhardwar) reported
So disappointed @virginmedia! Your customer service is appalling! #virginmedia Worst customer service ever!!
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M
(@Mark38154688) reported
@virginmedia well surprise surprise virgin do it again even when you want to cancel! Customer service appalling like all theses other company’s with people staying at home more now they decided to put prices up. Should be called **** Turpin Media!!
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Andy Rowlands 💙
(@CoachZen) reported
from
Fareham, England
@virginmedia please explain why you send "we've fixed the phone problem in your area" text messages when you have not fixed it.
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Ritika Kalia
(@bhardwar) reported
The worst customer service I have ever experienced! @virginmedia I have been on the calls to your agents since yesterday afternoon. Must have spoken to atleast 7-8 clueless agents but still nothing! No one seems to have an idea of what you are offering on your website!Pathetic!
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Ritika Kalia
(@bhardwar) reported
And when asked for a cancellation because they couldn't solve the issue, I was told I will be charged more! Absolutely disgusting! @virginmedia