Virgin Media Outage Report in Reigate, Surrey, England
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The latest reports from users having issues in Reigate come from postal codes RH2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reigate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reigate, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Crawley, Carshalton, Mitcham, Coulsdon, West Molesey, Leatherhead, Bromley, Beckenham, Reigate, Merton, Redhill, Ashtead and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Debbie Wood
(@sadielady1969) reported
from
Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Starky - Ryan
(@Starky272) reported
@virginmedia I mean if i wait till thursday and it still doesnt get fixed ill be phoning up to cancel my contract thats for sure!
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Asif Aslam
(@Asifx3me) reported
@virginmedia The problem isnt when I will be getting broadband but the chain of incompetence by staff at virgin which caused such a massive delay..
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Mark
(@SomeMightSay95) reported
@virginmedia other customers as well as myself on your community have issued the problems too. So I’m amazed it is new to yourself. The customer aftercare service is the worst I’ve experienced.
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Lisa
(@lisapoulton10) reported
@virginmedia Yeah she said 31st August but that’s 3 days with no service
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devske5
(@devske5) reported
@virginmedia Both broadband and TV seem to be working ok again. I’ll keep you posted if there are any further problems. Thanks.
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Hristo Ilchovski
(@HIlchovski) reported
@virginmedia I got a text stating the issue was fixed about an hour ago, same with other residents of the development. Would have I been tweeting about it if it was? Your website continuously gives a 404 error, I suggest you up your service levels slightly.
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Derek Scott
(@DegsyScott) reported
@virginmedia No need…. If you read the post… it’s advance warning of an outage… just that the link you send isn’t valid…….. I tend to live in a modern world of online checking.. 2005 want their phoneline back…
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BruhMomentum
(@BruhMom84424981) reported
My internet has been down for 12 hours @virginmedia
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Sue Ellis
(@SueElli40311592) reported
@virginmedia Unfortunately, that's how it comes across. I have explained on several occasions that I fully intended to leave. I want the bill I paid in full on the 19th Aug to be the last money I give to Virgin and my remaining service (landline) to be terminated with immediate effect.
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Sue Ellis
(@SueElli40311592) reported
@virginmedia So no offer of any actual resolution just telling me it's my own fault for not reading up on your process and T&C's. That what 20 years of loyalty gets you eh?