Virgin Media Outage Report in Reigate, Surrey, England
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The latest reports from users having issues in Reigate come from postal codes RH2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reigate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Reigate, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Reigate, Mitcham, Leatherhead, Merton, Redhill, Ashtead, Bromley, Sutton, Crawley, West Molesey, Walton-on-Thames, Epsom and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Martyn Best
(@martynbest) reported
from
Esher, England
@virginmedia what is going on? Can’t get through on the phone and online says can’t change online. Waiting 3 days for an added service. #awfulservice
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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king elz 🪐
(@3lzantoinette) reported
from
Merton, England
one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Imperial Arms
(@ImperialArmsPub) reported
from
Bromley, England
@vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Kathleen Carter
(@KathleenYCarter) reported
from
Merton, England
@mirage44793697 @virginmedia indeed gave up holding on the phone for 22 minutes just now. Constant W02 errors for £69/ month. Not great.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren Green
(@tophat_lady) reported
@virginmedia Hi, this is still occurring. I’ve a brand new phone (I thought it may have been the very old one) but isn’t related to any one area. It’s regular but not constant. If it cannot be rectified I will need to cancel and move network, I need to receive calls as I’m a carer.
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Fran Poppleton
(@franpoppl) reported
Problems with our Virgin Oomph package. Many calls and two complaints later...it's been over six weeks. Is this normal? #virgincomplaint @virginmedia @virgin Where it all began... Oh dear Virgin, Your service is apalling. You keep your customers Calling and calling...
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Nick Hague
(@NickHague8) reported
@virginmedia PLEASE PLEASE PLEASE get someone to call me back. I have been promised on 8 occasions spanning 6 months that a senior manager will call me about my complaint, and still no one ever calls! You’re customer service is appalling! Copying @MoneyTelegraph
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JPW
(@JonPW777) reported
@virginmedia Done that. Rebooted etc. Internet came back a while ago for 5 mins then disappeared again. It’s a virgin fault. It’s not me. The service status never works.
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.
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lucy stevenage
(@lucy_taylor66) reported
@virginmedia Trying the number you have given but it just wants to reset our router, we have done this numerous times, my complaint was being unable to get through to an actual person to sort out the issues, what options do I need to choose to do this! This is so frustrating!!
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Gavin Bateson
(@GBateson23) reported
@virginmedia No I haven't. If I'm told someone will call I'd expect it. Especially if.a complaint is involved. This whole experience has been appalling.
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olly page 💙
(@GeoffTremble) reported
@virginmedia Broadband down again. Went down last night and hasn't recovered yet.
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Gemma Hunt
(@gemmal_hunt) reported
@virginmedia keep receiving texts and emails to say someone will be coming to collect 3 pieces of equipment you've already had back. Tried to reply to the email to cancel but just bounces back. Please can you cancel the order?
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Jesus Maz Sheeno
(@MariannexGx) reported
@virginmedia No problem. I'll get back to you shortly.