Virgin Media Outage Report in Reigate, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reigate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Reigate, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Redhill, Carshalton, Bromley, Walton-on-Thames, Crawley, Ashtead, Leatherhead, Epsom, Thornton Heath, Beckenham, Surbiton and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| Croydon |
Total Blackout | |
| Croydon |
Wi-fi | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
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Paul Harper
(@HonorarySpock) reported
from
Croydon, England
@virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Wen Wong
(@WensterWenz) reported
from
Bromley, England
@BryanLeith1 @virginmedia Think it was down, mine is back up now
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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🔴📖⚪️
(@ReedGooner) reported
from
Croydon, England
@virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Martin
(@dickerboy) reported
from
Merton, England
How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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narly
(@narly) reported
from
Merton, England
Statutory weekly **** connection from @virginmedia
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Sara Nelson (RN, QN)
(@SaraNelsonRGN) reported
from
Bromley, England
Very irritating @virginmedia after having spent 2hrs 15 mins on the phone using husband's mobile and sent to 3 different departments you cut me off! Phone still not working and my package not changed!
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Insanity
(@dr_insanity) reported
@virginmedia Have spoken to tech support (took a while to find their phone number) and they insist that because the internet is working it's not their fault, so I should pay for "gadget rescue". The setting existed before the auto-update so I fail to see why I should be culpable for the costs
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Arlowsky
(@Arlowsky1) reported
@virginmedia Still not working, strangest thing my neighbor has virgin media and it's working fine for him
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Colin Morgan
(@ColinJMorgan) reported
@U2justmeKT @JonAshman2 @virginmedia You just need to login to your router and change the WiFi channel to another one. Probably all are on the default setting. Think of it like analogue TV or Radio channels. The range of WiFi is up to 100m in the open.
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Gee Man 💙
(@fonte1969) reported
@virginmedia are a class act. They call to sell me a product but as soon as I go off script and mention a problem with one of their other media services the person cut me off and didn’t attempt to call me back. I’ve been waiting for over a week. @VirginMediaCC, I was sold a pup😡
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Adam Jimenez
(@AdamJimenezUK) reported
.@virginmedia my internet is down, I called up and received an automated message saying that services are being upgraded in my area and that it will be back at 4pm. No prior warning whatsoever, how am I supposed to work with this?
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Andy Tijou
(@AndyTijou) reported
2. How @virginmedia see's spending caps: This mug, I mean customer is running out of data, he's set a spending cap thinking that that's going to stop him running up a massive bill, but, Giles in legal wrote a brilliant bit in the small print meaning that the spending cap is...
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S
(@RochieS7) reported
@virginmedia Yes as usual known issue, won’t be fixed till 5.35pm? Hope people get a reduced bill.
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Nicole Fleming
(@NicoleFleming24) reported
@virginmedia I hope you’re able to do something about mine and my fiancé’s loss of earnings today due to your services being down, AGAIN, preventing us from doing our jobs? @JamesDarlo
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Stephen Curtis
(@Stephen37663218) reported
@virginmedia Convenient that as soon as the chat works you disappear and it’s another 24 hours before I’m contacted. I’m afraid my horrible experience with you leaves me not believing a word you say. All you’ve done is wind me up and exasperate the situation. I’d be ashamed
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Andy Tijou
(@AndyTijou) reported
3. Actually effective when his allowances are refreshed, this means that we can continue to charge him £3 a day for ten days without him realising, and make lots of money out of him! You may have covered your backsides @virginmedia but this is poor customer service!