Virgin Media Outage Report in Reigate, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Reigate come from postal codes RH2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reigate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Reigate, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Carshalton, Epsom, Walton-on-Thames, Beckenham, Crawley, Thornton Heath, Surbiton, Redhill, Ashtead, Bromley, Leatherhead and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| Croydon |
TV | |
| Croydon |
Internet | |
| London |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Reigate, England
Latest outage, problems and issue reports in Reigate and nearby locations:
-
FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
-
korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
-
Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
-
Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
-
Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
-
Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Just called. Message says there are intermittent problems in the area. Then back to main menu on the phone says “ there are no problems in the area goodbye “. Not impressed
-
FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
-
Del 🌈
(@derrickca) reported
from
Croydon, England
Now going to look at changing to Sky. Absolutely unacceptable delay by @virginmedia for a week. Trying to work from home. Definitely time to go. We pay a lot of money for a service that we’re not receiving. Don’t use them
-
Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
-
Sarah Merry
(@skmerry) reported
from
Esher, England
@virginmedia Need to speak with someone about charges you are billing me for on an account that was cancelled in May. I’ve had no luck with your customer services.
-
Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
-
Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia Over a week to fix it seems ridiculous
-
Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia I’ve hammered my mobile data since the internet has been down it’s costing me a fortune. I’m not even sure that the site will benefit me.
-
FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia So you can't help me either! What's the point! Another @virginmedia #fail
-
Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
-
korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
-
Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia We can’t go for a week without this. Disabled person heavily reliant. Home security compromised. Not acceptable. Nobody else has the problem. This complaint is going to escalate
-
Del 🌈
(@derrickca) reported
from
Croydon, England
@virginmedia There are no issues in my area supposedly. So why I’m I told that there are issues when I call. Nobody else around has a problem. My account says everything is working. Who’s telling the truth? Feeling very vulnerable here
-
Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nathan
(@Nathxn) reported
@virginmedia Seems stable this morning, just a bit unfortunate it happened during when i was broadcasting, happened twice but other virgin customers who were watching also reported that their internet was down too. Appreciate the response, hopefully it doesn't become a common occurrence
-
Paul Hartland
(@hustlerofpool) reported
@virginmedia your team sent me a WiFi extender to solve the problem, when I had already told them the problem is there is NO broadband coming into the house, so how they going to solve it now
-
Andrew Lumley
(@Lumleyyy) reported
@virginmedia its all good now its weird this problem seems to occur every so often
-
Jacqui H
(@JacquiHollins) reported
@virginmedia @Ofcom @TradeStandards Line and broadband installed 2week ago, had a great number given. 2 installers went on about how people would pay a lot of money for it! Then all systems went down. Email saying you’ve given me a new number?? I Just want it back!!
-
theotiana
(@_escobarb) reported
@virginmedia Nope. Dropped again 10 minutes ago and still down. My postcode is BN1 4NQ
-
Nick Kyriacou
(@nickkyriacou86) reported
@virginmedia my controller wont turn channels over. I restarted the box and everything. It just stays on the same channel. I can turn volume up and down. What is the reason for this. Started last night still happening this morning
-
Jonathan Weeks
(@weeksjm19) reported
@virginmedia @ITVChase @O2 This is a constant joke. My wifi drops our on a regular basis with no warning or lights on the hub saying it’s down. Done all you have asked and still have issues. No service issues either!
-
NateGarven
(@NateBGNZ) reported
@virginmedia Seems pointless then if you can’t respond. But typical of service so far. Nothing shows on my account.
-
justice
(@justicegill2) reported
@virginmedia nope i keep loosing connection, and no my bill has just gone up and up and up. i wouldnt of minded if i was at least getting the same consistancy... but the quality of service and level of technical support has just plummeted. while you ask for more and more... this isnt right
-
Paul_mufc
(@PaulOneill69) reported
@virginmedia It went down for 10 mins. This has happened the last few nights. And it’s everyone not just me