Virgin Media Outage Report in Reigate, Surrey, England

Problems in the last 24 hours in Reigate, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Reigate, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Caterham, Walton-on-Thames, Maidenbower, Redhill, Leatherhead, Crawley, Bromley, Mitcham, Merton, East Grinstead, Ashtead, Godstone, Sutton, and Beckenham.

City	Problem Type	Report Time
Croydon	Internet	1 day ago
Caterham	Internet	2 days ago
Croydon	Internet	2 days ago
Walton-on-Thames	Internet	2 days ago
Croydon	Total Blackout	2 days ago
Croydon	Total Blackout	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Reigate, England

Latest outage, problems and issue reports in Reigate and nearby locations:

• 
  Gavin Poole (@GavinJPoole) reported 7 minutes ago from Merton, England

  @virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.

• 
  Mrs R (@KateRenton) reported 7 minutes ago from Merton, England

  @virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.

• 
  Mitch (@ColynMitchell) reported 13 minutes ago from Crawley, England

  @virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.

• 
  Jack Reed (@jackreed08) reported 13 minutes ago from Bromley, England

  @virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬

• 
  Gary (@PilotBoyGD) reported 14 minutes ago from Merton, England

  @alexodam @virginmedia I'm in Raynes Park... Fix estimate now Monday morning at 9. Three days without broadband man. And I thought no nut November would be hard.

• 
  Mrs R (@KateRenton) reported 21 minutes ago from Merton, England

  @harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.

• 
  Mrs R (@KateRenton) reported 26 minutes ago from Merton, England

  @daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon

• 
  Rus Andreea Emilia (@AradDeea) reported 27 minutes ago from Merton, England

  @virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you

• 
  Was this in the plan 🦋 (@stephnimmo) reported 27 minutes ago from Merton, England

  We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care

• 
  Mrs R (@KateRenton) reported 31 minutes ago from Merton, England

  @Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word

• 
  John Steele (@Chilly_in_the) reported 36 minutes ago from Merton, England

  So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.

• 
  Jonathan Blackmore (@myatt1965) reported 37 minutes ago from Merton, England

  @virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

• 
  Was this in the plan 🦋 (@stephnimmo) reported 41 minutes ago from Merton, England

  @TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days

• 
  Bill Adams (@theworstbill) reported 43 minutes ago from West Molesey, England

  @Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!

• 
  Was this in the plan 🦋 (@stephnimmo) reported 44 minutes ago from Merton, England

  @singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers

• 
  Mrs R (@KateRenton) reported 44 minutes ago from Merton, England

  @virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.

• 
  Sab (@28Zizou) reported 50 minutes ago from Merton, England

  @virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.

• 
  Chris Smith (@chrissmithvivi) reported 55 minutes ago from Merton, England

  @virginmedia Yeh... Mine is still down

• 
  Bev Fitzsimons (@fitzy45) reported 57 minutes ago from Merton, England

  After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking

• 
  G.Marshall Gleghorn (@gary2323) reported 60 minutes ago from Merton, England

  @virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James V Tooey (@jvtooey) reported 3 minutes ago

  @virginmedia Nope been told that back office has a massive back log of ppl they need to ring but to be honest seems like a something you would say to keep ppl quiet and calm! Your customer services is disgusting

• 
  V I C T O R (@Victor_O6) reported 5 minutes ago

  I have email coms dated in 2017 when I last spoke with you about this problem and you apologised and reassured it was resolved. 5 years later I can see missed payments on my most recent credit file from virgin media/telecoms.

• 
  Craig A (@CraigAl25804919) reported 5 minutes ago

  @virginmedia I already did so. I first spoke to an English man who understood me. Then got transferred to an American man who didn’t so much understand me, then, got transferred to a rude Indian woman who read from a script. The American guy kinda done the same

• 
  paul sankey (@sanks01) reported 6 minutes ago

  @virginmedia Ive just rang fault line and its saying there is a fault locally even though the app says there are no issues can u find out how long it will be down please

• 
  Nathan (@Nathan47933208) reported 6 minutes ago

  @virginmedia Yes it's on, still no service. If I try to find a service manually on phone settings they're all prohibited except S FSR, but that won't let me connect

• 
  Pad (@YorkshirePad) reported 7 minutes ago

  @VirginExp customer service makes @virginmedia customer service look like the greatest in the world. £400 worth of vouchers deemed unusable by their terrible website and all they can send out are canned responses 2 weeks after being contacted. #dogdirt

• 
  Martin (@Martin70R) reported 7 minutes ago

  @atsmillie @virginmedia Awful picture though

• 
  Kathryn Spittle (@laughwithkat) reported 8 minutes ago

  @virginmedia Yes certainly I was offered a package with virgin volt and have had no end of problems - my mum and dad had their package changed last weekend and have had no tv since - how many other long standing customers of 20+ years are getting this poor service

• 
  Tim Dixon (@timdixon82) reported 12 minutes ago

  @virginmedia I finally resolved the issue with an agent. But the WhatsApp process and staffing needs investigating. On two occasions, after 4+ hours of silence, there was a message the following morning asking if help is still needed. On replying yes, the process restarted. Infuriating 1/

• 
  graham monks (@gman7634) reported 13 minutes ago from Patchway, England

  @virginmedia It's fixed now and it was a problem in the box down the road, almost 24hrs to fix it is a bit of a joke thou 🙄🙄