Virgin Media Outage Report in Surbiton, Greater London, England
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The latest reports from users having issues in Surbiton come from postal codes KT6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Islington, Epsom, Croydon, Surbiton, Hounslow, Southwark, City of Westminster, Greenford, Southall, City of London, Hammersmith, Wandsworth and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia your online customer service intro is shocking. Frustrating and awkward. Such a big company should have a better phone service.
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Clare Foran
(@clarecloggs30) reported
from
Hillingdon, England
@virginmedia ur customer service is absolutely shocking trying to sort an issue on my mum's account and keep getting robbed off by offshore call centre I'm not happy would like to speak to someone that can actually listen and help
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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benfromlondon
(@benfromlondon) reported
@jackolinemartin That’s one of the songs in @virginmedia’s hold music at the moment. Heard it about 30 times a couple of weeks ago. So, so bad.
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Lynsey 🔴⚪️
(@lynseymaffs) reported
@virginmedia We are really dissatisfied with our fibre broadband. During the first lockdown I excused the unreliability with the amount of users there must be working from home; but it’s never got any better & we’re exasperated with how slow it is and how often it cuts out.
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Laura 🌌
(@SpiritualAwak18) reported
@virginmedia has gone down again! No University work, no internet for the kids or TV...on hold for an hour for the line to go dead £70 a month for the worst customer service, get your company sorted / refund decent amounts for working hours lost
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A1 Windscreens NW
(@mcgrorymcgrory) reported
@virginmedia been trying to speak with someone for 2 weeks to no avail. On hold yesterday and on 2 occasions today, each time for over half an hour before then being cut off. Terrible customer care!!!
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carolanne
(@carolnealon) reported
@virginmedia is there a problem with your app .. channels missing? Bbc 1 vm 1 among others
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BakerBoyGaming
(@baker2677) reported
@virginmedia Live in The NR30 area of Great Yarmouth last few hours every 30mins to 1hour all internet goes down checked online no issues checked my end no issues not happy as paying top price for service
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MartinRisbyVR
(@MartinRisbyVR) reported
@virginmedia need help. Can I DM?
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Ian Slater
(@IanSlater1990) reported
@virginmedia internet is that poor I’m struggling to even complete a @Speedtest. Shocking for M600
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d
(@dazzaiken) reported
@virginmedia Live chat. Then ignore. Can’t be bothered to deal with them. Must be way to hard. So just shut the conversation down
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d
(@dazzaiken) reported
@virginmedia Is the Twitter forum as bad as the actual live chat HOPELESS