Virgin Media Outage Report in Surbiton, Greater London, England
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The latest reports from users having issues in Surbiton come from postal codes KT6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, Southwark, Croydon, Ealing, Southall, London, Richmond, City of London, Paddington, Redhill, Hounslow, Hampstead, City of Westminster and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hammersmith |
Total Blackout | |
| Southwark |
Internet | |
| Croydon |
Internet | |
| Ealing |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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The Jase 🐶 🎸 🎥
(@jasemonkey) reported
from
Camberwell, England
@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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dmxcrew
(@dmxcrew) reported
from
Islington, England
May be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia The point is, I have only resorted to twitter now, because for months i have been unable to engage Virgin Media customer service either on your platform or by phone..
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Natalia
(@nut_ge) reported
from
Camden Town, England
@virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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Clara Rocha
(@clarex) reported
from
Hackney, England
What a nightmare to try to get any assistance from @virginmedia!!! They make it impossible to do anything online and the phone team is no help. The moment I mention “Id like to cancel my contract” I got disconnected after 30 mins.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my internet’s been gone for nearly an hour now, same thing happened last night too. The service status page on your website isn’t even working.
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Krish
(@KrishTheBarber) reported
from
Hillingdon, England
How did your internet just turn to dust?? @virginmedia ******** am I paying for? Can’t get through to your customer services because you’re “currently receiving a lot of calls” but also your “offices are currently closed” ******* joke of a company!
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @VirginMediaNews @Moneybox sporadic service issues. Just spent 50 minutes on phone to get through to VM CS for them to drop call. I give up. Sue me
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom Actually impossible to make a complaint. I am with holding fees. I have been trying to engage with virgin media and I’m now giving up. Sue me. #virginmediafails
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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Louise Mead
(@meadylou) reported
from
Wandsworth, England
@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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aisha
(@cosmicaish) reported
@virginmedia how long until the broadband outage is fixed? based in south east london. it’s been out this entire day and the website says it’s been fixed when it hasn’t
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ADS
(@AnildeepSohal) reported
@virginmedia Again cut out at just under 18 mins. For god sake, pls acknowledge my tweet concern. Your online chat bots are of no help either.
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Abid
(@AbidOfATwit) reported
@virginmedia internet down in Balham SW12 8QY. Just wondering if you're aware of this and estimated time of fix?
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sharlotte1924
(@sharlotte1924) reported
@virginmedia you staff keep hanging up on me. Can someone contact me about this urgently. I’m going to make a complaint to the ombudsman regarding your refusal to accept my cancellation
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Debbie
(@Sparkles_Debz) reported
@Illuminatekat @virginmedia Send letter to cancel to Virgin Media, Sunderland, SR43 4AA include your account number
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Rahul Modgil
(@rahul_modgil) reported
@virginmedia @virginmedia Tried calling again today and no answer again from tech department. Does this allow mw to cancel my contract? I was looking to move my TV service from Sky to you but now I am planning to move my Broadband and phone line to them. #customerexperience 😡
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T McG
(@McGinleyTony) reported
@virginmedia I have. Numerous times. They have sent out engineers, fitted booster, removed booster, supplied higher spec routers, provided signal booster plug ins amongst many other things. It’s not the speed that’s the issue…it’s the fact the signal drops constantly….
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Ralph Allen
(@ralphyallen) reported
@philwoodford @virginmedia Hi, yes I am. Problem today can’t receive or send email from any device using ntlworld account. My wifes is fine however? @virginmedia have been promised a call back by 6pm today
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Piers (Susa Comms)
(@PiersZ) reported
@virginmedia I’ve had engineers x5, boosters x4, promises discounts on bills. It’s a truly shocking service.
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Ramzi Yakob
(@tobeconfirmed) reported
@axelk @virginmedia I called them a couple of days ago - think I was on hold for 30 mins. Was going to cancel because of the bill increase, ended up getting my monthly cost cut from £41/month to £36. I'm a terrible negotiator though. If I'd stuck to my guns I think I could have got it lower than £30