Virgin Media Outage Report in Surbiton, Greater London, England
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The latest reports from users having issues in Surbiton come from postal codes KT5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Walton-on-Thames, Hackney, Islington, Acton, Bermondsey, Ealing, Southwark, Streatham, Hounslow, Deptford, Hampstead, Wembley and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Total Blackout | |
| Walton-on-Thames |
||
| London |
Internet | |
| Hackney |
Internet | |
| Islington |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?
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Meldrew
(@victormeldrew66) reported
from
Croydon, England
@virginmedia To be honest not sure if i can be bothered,do i want to go through that all again. Been a customer for years it's always been the same. When you do eventually talk you can be quite good.
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Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽
(@KowaleczkoMatt) reported
from
Hillingdon, England
@virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.
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Philip Collins
(@PhilipCollins24) reported
from
Richmond, England
@virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia do you get a kick out of never returning a call request or dealing with a customer complaint but just sending letters? Your customer service has gone to pot, it’s awful.
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I’m trying to contact you but can never get through by telephone, what earth am I meant to do? Your customer service has gone to pot
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Rashid Iqbal ☔
(@Rashidfreed) reported
from
Kensington, England
@Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!
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Paul Raymond
(@paulsamuel1968) reported
from
Croydon, England
@virginmedia unable to get through on phone lines to upgrade my service?
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Natalie
(@WhoOrderedRice) reported
from
Kingston upon Thames, England
@urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬
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Jawwad Ahmed
(@JawwadAhmed01) reported
from
Wandsworth, England
@virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help
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Danica Corns
(@DanicaCharlotte) reported
from
Camberwell, England
@virginmedia I've had to put the phone down as I have a meeting. Will trying calling back.
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Matt Nolan
(@mattnolan83) reported
from
Croydon, England
@virginmedia So I can’t call you, I can’t Email you and I can’t use any online support? How do I let you know I’m cancelling my contract due to above inflation price hikes? Ofcom?
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Neil Wigglesworth (He/Him) 💙
(@Neilwigg) reported
from
Lambeth, England
@virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address
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LEBOISNOIR
(@mwantumba) reported
from
Wandsworth, England
Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤
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Leon Spight
(@leonspight) reported
from
Richmond, England
@virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia I can’t seem to be able to access your customer service operators??? We’ve been without internet for over a week and we can’t even reach you!! Very disappointing.
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Amy Cronin
(@amycro95) reported
from
Wandsworth, England
@virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!
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Cllr Joanna K Dąbrowska 💙
(@JKDabrowska) reported
from
Ealing, England
@virginmedia Consistency in service would be great. It’s fine one moment and then drops out during meetings, working, etc. Why is fibre suddenly inconsistent?
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Mr B
(@MisterBurak) reported
from
Hackney, England
@sezelerol @virginmedia The worst customer services! I’ve had my fair share never again!
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Ollie Toogood
(@OllieToogood) reported
from
Ealing, England
@virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justine
(@Just_Woodbridge) reported
from
Wellingborough, England
@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.
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Joan
(@jmc58) reported
@virginmedia Great customer service yet again. Online chat has referred me to Customer Retentions and I’ve been sitting for 20 mins with no one speaking to me. Not feeling very much like anyone wants me to be retained...
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paul stevenson
(@lugsytams) reported
@virginmedia Hi tried a different lead but problem still there
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Kevin McGuinness
(@McGuinnessKevin) reported
@virginmedia Cancellation request was put in but with 30 day notice fact is the contract is now void due to face I was never told about 18 month contract and the fact the very unhelpful agent I spoke to this morning removed any discounts so you will be expecting full price. During this period
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vikki beckley
(@vikkibeckley) reported
@virginmedia I would like to leave. Charges have increased and service is woefully inadequate compared to cost. Web site says to ring. I have rung several times - put on hold for almost an hour, then I get cut off. Every time.
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Charlotte
(@Charlotte96xx) reported
@virginmedia **** services. Even shitter customer service. Somebody best call me.
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Nicky Evans
(@sillygirlIam) reported
@virginmedia It cannot be solved by the community forums. It needs the company to sort it out. This is going from bad to worse. Good grief!
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Mumof3
(@Mumof312) reported
@virginmedia there seems to be an issue with running Microsoft Teams. Was fine until last week now I can receive calls but cannot make them or message on the app. Shows "as no internet. Reconnect to keep the conversation going" at top of screen. Any others with same issue?
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Chris Johnson
(@Chris_Johnson85) reported
@virginmedia I have now wasted 2 hours of my life waiting for you to answer the phone yes I know we are in a Global Pandemic but just answer your phone. It’s just really poor
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Melissa Bukauskas
(@xmelissyb) reported
@virginmedia I'm on virgin mobile, my phone broke on the 1st Jan so I've ordered a new phone with a different network provider, I got my PAC code to keep the same number, but you've charged me on the 11th Jan and I got an email about upcoming payment for February? 1/2