Virgin Media Outage Report in Surbiton, Greater London, England
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The latest reports from users having issues in Surbiton come from postal codes KT5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Mitcham, Hampstead, Wembley, London, Tower Hamlets, Ealing, Streatham, Guildford, Fulham, Hackney, Bermondsey, Leatherhead, Greenford, Hayes and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Mitcham |
Wi-fi | |
| Hampstead |
Wi-fi | |
| Wembley |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Paul Lloyd
(@paullloyd1) reported
from
Epsom and Ewell District, England
Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.
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Jenny Haines
(@Murrony) reported
from
Islington, England
@virginmedia what a terrible customer service experience
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.
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Graham Roberts
(@grahamrhome) reported
from
Croydon, England
@virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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ian
(@IanBorrett) reported
from
Lambeth, England
Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.
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Khemical
(@khem21766391) reported
from
Ealing, England
@virginmedia internets down again.. is there an outage?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Misha Campbell
(@90s_Misha) reported
@virginmedia Please can you dm me. IVE BEEN CHARGED! I’ve sent an email, made a complaint and seems there’s no record of anything. Why the hell would I refuse to return a router I have no use of. This is a joke
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Ben
(@zuffle) reported
Hi @O2 I've got family overseas in Canada who are unable to communicate with each other as @virginmedia Volt was not enabled correctly by your team. It's now 24hrs and hasn't been resolved yet neither has a workaround been applied. Simply terrible service.
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Paul Woodward
(@woodyinwoodley) reported
Virgin Media been down for 18 hours now, after the storm yesterday. Don't know if that was the reason or not. Looks like they are making progress, my router is 'phoning home' to VM now, but no actual Internet service yet.
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morganicci
(@Morganicci) reported
@virginmedia Yes I’m making a complaint as you’ve costing me a day work as I have no internet access and now can’t work today and maybe not even tomorrow so again thank you!!
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Phil McCabe
(@philmcc1875) reported
@virginmedia What about the fact that the app states there is an issue in my area but the staff at the call centre yesterday advised there wasn't? There seems to be an issue with your system
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EN
(@eddynat2002) reported
@virginmedia are you down yet again in NW4???? Second week in a row - what’s going on???? @JoelMinsky experiencing the same problems???
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Craig Harris
(@honeymonsta1) reported
@virginmedia Now you've done the telephone changeover and that doesnt work either......🙄and this is a house with 2 disabled pensioners in .....
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Davies
(@DeltaDeltaOBE) reported
@virginmedia All ready done it … just fobbed off to a answering machine, just like I was fobbed off with a WhatsApp bot, giving me the phone number as well. This really is bad service.
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rich smith
(@ItsMeRasko) reported
What's the point in having a chat service if you don't ever connect anyone to it @virginmedia? Been waiting over 24hrs.
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SyH
(@SyH__7) reported
@virginmedia No Broadband & Phone service since yesterday .. Uxbridge UB8 2LZ area ..