Virgin Media Outage Report in Surbiton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Surbiton come from postal codes KT6 and KT5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Croydon, Belsize Park, Hackney, Islington, Wembley, Kensington, Ealing, Paddington, Acton, Feltham, Hounslow, Cricklewood and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Different messages every time. Mainly Connections issues, I have switched, rebooted and checked all day today…nothing!!!
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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CJ
(@ZJM_331) reported
from
Islington, England
@virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@virginmedia My problem is that the fix time is 24 hours! That’s really not ok
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Tom Vincent
(@TomboBrewster) reported
from
Egham, England
Not a great start by @virginhelp @virginmedia Engineer doesn't turn up and now 90mins and waiting on hold to find out what the issue is. Annoying we had to leave @skytv because of their broadband speed in the new house.
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.
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Barbara Molony-Oates 💙 She/Her
(@BarbaraMolony) reported
from
West Molesey, England
@hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
@virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection
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jeanne smith
(@jeannesmith1) reported
from
Hillingdon, England
@virginmedia will lose my money as a loyal customer of 20 years standing, by slapping a 120% rise on my next contract due to start in November! Who else has seen such a massive percentage rise?
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Robert Hallam
(@Robertfhallam) reported
from
Spelthorne District, England
@virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising
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Urban Edge Capital
(@UrbanEdgeCapit1) reported
from
Brentford, England
@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage
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Stephen Champion
(@Champs707007) reported
from
Wandsworth, England
Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ianjelf
(@ianjelf) reported
@virginmedia No, it’s still not working.
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Dan
(@1boden1) reported
@virginmedia I have never had more pain trying to speak to a company’s customer services than I have with Virgin. Utterly useless
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Chris Hollands
(@Ipunchedalion) reported
@virginmedia Ryan had told me to cancel the DD to stop the payment being taken and credited the account enough to cover that bill. He then got in touch today to reinstate the DD
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Richard Burnett
(@RBurnett348) reported
Hey @virginmedia - fully appriciate you are not in the business of making it easy to cancel... however I need to cancel and I'm fed up of being on hold.
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Andrew Kidd
(@AndyKidd75) reported
Funny story: according to @virginmedia boosters don't work at boosting the signal, BUT if you pay £5 PER MONTH we can rent you one. ? Confused ? Not as much as @virginmedia are. Worrying bit, This was from " technical support".
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Jallabah
(@Jallabah2) reported
@lisshut @virginmedia i was really fed up when i had similar issues, support system did not even consider my complains i wrote them so many time but no response. i was recommended to @toderfix he got mine perfectly fixed fast with everything safe
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E&E
(@HostAndSymbiote) reported
@virginmedia Like: the movies cinema collection, you can't purchase with the bloody sport some channels... **** like that... as I'm not a sport junkie, I hate sports, and that's what i don't like, you forcing it on us. 2/2
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Jallabah
(@Jallabah2) reported
@lisshut @virginmedia i was really fed up when i had similar issues, support system did not even consider my complains i wrote them so many time but no response. i was recommended to @toderfix he got mine perfectly fixed fast with everything safe
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Jemma Louise Smith
(@theprgeek) reported
@virginmedia It just says you’re working hard to fix it ASAP. I’d rather not post my postcode publicly on the internet and it seems I’m unable to direct message you.
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David Read
(@daveread2000) reported
Terrible customer service and false promises from @VodafoneUK mean I am being told I can't keep the landline number I have had for decades as it has reverted to being owned by virgin media and is now defunct. Can anyone at @virginmedia help?