Virgin Media Outage Report in Sutton, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sutton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Croydon, Paddington, Acton, Feltham, Hounslow, Hayes, Redhill, Lewisham, Southwark, City of Westminster, Tower Hamlets, Bermondsey and Holborn.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Internet | |
| London |
Wi-fi | |
| Ealing |
Wi-fi | |
| London |
Total Blackout | |
| Croydon |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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Ali Shahid Ahmed
(@AliNewdawn) reported
from
Wandsworth, England
@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
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Darcy 👀
(@darce_vader) reported
from
Ealing, England
@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia
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Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Andrew Rose
(@caperose_7) reported
from
Merton, England
@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SOPHIE ✞
(@SophieAnneUK) reported
@AdamGuySenior @virginmedia I was with sky for years and it was dreadful for upload speed for me. Never had a problem with bt really just got greedy for more download speed and a better deal 🥲
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louisa button
(@beachbutton) reported
@virginmedia hi, Keep getting promised to have my new contract emailed to me but it never comes. Surely it’s not that difficult?! Can anyone here please go into my account and send me my contract?!
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Stephen Mulligan
(@SMulligan95) reported
@virginmedia To be honest are they ? The fifth person has now just cold transferred me. Ill be lodging an official complaint now. The same person from your movers team has transferred me twice after promising to look into it !
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Neil Plevey
(@NeilPlevey9) reported
@virginmedia Too late. It’s simple enough you don’t need any further details. You have withdrawn a service and have retained Mums outstanding credit with you. I have outlined my actions should you not confirm cheque is in post as requested. Neil
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Stephen Mulligan
(@SMulligan95) reported
@virginmedia The fifth person has now just cold transferred me. Ill be lodging an official complaint now. The same person from your movers team has transferred me twice after promising to look into it !
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Ian Best
(@IanBest73) reported
@virginmedia I haven't got one. But would like to make a complaint.
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bmdexter 🏴🏴🇬🇧🇮🇱
(@bmdexter) reported
@virginmedia The service status say no know phone issues but our phone is not working
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SOPHIE ✞
(@SophieAnneUK) reported
@colonelno1 @virginmedia Been on the phone since I tweeted this. Customer Service is also 💩
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Kamran Zamani
(@theKamranZamani) reported
@virginmedia For a whole week, I've tried everything, to no avail. Please help me order these pods... Don't send me round the bends... I've been around them many times.
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Neil Plevey
(@NeilPlevey9) reported
@virginmedia What sort of rubbish is that ? You can’t see a customers account details. How can you be customer services then. What further information do you need? It’s a small amount, but a lot to a pensioner.