Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Wandsworth, Croydon, Redhill, Southwark, Richmond, Mitcham, Ashtead, Epsom, Kingston upon Thames, Leatherhead, Headley, Beckenham, Tadworth, Caterham, and Merton.

City	Problem Type	Report Time
Wandsworth	Internet	3 hours ago
Croydon	Internet	5 hours ago
Redhill	Internet	10 hours ago
Southwark	Wi-fi	11 hours ago
Croydon	Internet	1 day ago
Southwark	Internet	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Jane Common (@JaneCommon) reported 6 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 6 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  Stephen Champion (@Champs707007) reported 14 minutes ago from Wandsworth, England

  Really losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out

• 
  R. Aaron (@aaronuart) reported 15 minutes ago from Merton, England

  My connection has been crap for months and the one time it’s fine, everyone else is down #virginmedia

• 
  Stephen Champion (@Champs707007) reported 17 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Tinders (@safctinders) reported 17 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Raynes Park Lib Dems (@RPLibDems) reported 18 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Will Jennings (@willjennings80) reported 18 minutes ago from Lambeth, England

  @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 23 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 25 minutes ago from Richmond, England

  @virginmedia Still down! Not sure what I'm paying for at this point

• 
  John lumb (@Johnlumb67) reported 32 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Kwame Gyamfi (@Kwame916) reported 32 minutes ago from Wandsworth, England

  Virgin Media - prices up, service down. Useless, useless, useless. #VirginMedia

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 36 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  kim forrester⭐️⭐️⭐️⭐️⭐️⭐️ (@pool1206) reported 37 minutes ago from Kingston upon Thames, England

  @virginmedia no service on landline for 5 weeks first saying no issue then saying on going issue tv distorted too cant get to speak to no one saying will be sorted on 12th no refund

• 
  Mike Fuller (@ninepine) reported 41 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Mike Fuller (@ninepine) reported 45 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Baltazarka (@MiaZagica) reported 45 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Chris Shepherd (@shepherd_1972) reported 46 minutes ago from West Molesey, England

  @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

• 
  Ravin 🇹🇹🇬🇧 (@ravinrr80) reported 54 minutes ago from Merton, England

  Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

• 
  Tim Hole (@TimHole) reported 56 minutes ago from Kingston upon Thames, England

  @virginmedia thank you, I am trying to register so I can access the service but I can't receive SMS so I cannot receive my verification code. I tried to login but it said email not recognised so guess i havent logged in before. Please advise.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wayne Farry (@waynefarry) reported 7 minutes ago

  “when the locals (Irish) don’t have a say in policy, that’s when Americans have an issue with it” what is this dog **** astroturfing of American influence in Ireland? hope (but wouldn’t hold my breath) that the journos at Virgin Media investigate who is funding this kid

• 
  Carrie (@IamCarrieagain) reported 7 minutes ago

  @virginmedia My issue is you turned off my working router. I'm disabled and you turned off my service.

• 
  tommy gaughan (@gaughan_tommy) reported 8 minutes ago

  @Benleo @virginmedia My experience last week…..after leaving Virgin Media 2 years ago, and switching to City Fibre (Braw Band). I inadvertently cut my external cable, cutting my hedge. Phoned up, - spoke to a real person first time. They came out next morning at 8.10 and replaced my cable. SERVICE!

• 
  Carrie (@IamCarrieagain) reported 9 minutes ago

  @virginmedia You turned off my router remotely and you can turn it back on until I am well enough to deal with trying to set up the new one. Thought of indirect discrimination under EA 2010? How about the fact your were not up front about your service changes/consequences too?

• 
  v (@PaulWes15396579) reported 9 minutes ago

  @MRWayneLaws @virginmedia @VirginMediaCorp the misery i’ve had the last year , damaged my rating [their fault], arrogant customer service , i paid 9 months to get out early , still getting hassle . i feel your pain , just bullies

• 
  michael albertina (@scoggs70) reported 11 minutes ago

  @virginmedia If I don't it will never be resolved, so please do. As I am missing services I can only presume I will be refunded an acceptable amount for my inconvenience? I still await my refund from December when I was without service for 5 days?

• 
  Anne Murphy (@agreenalgh) reported 13 minutes ago

  @virginmedia you finally broke me at this point!!! Almost three weeks without a tv service still not resolved🤬- daily follow ups by me. Just an absolute disgraceful service

• 
  Dave (@DaveWW1877) reported 17 minutes ago

  @virginmedia The biggest joke of a company when it comes to Customer Service, absolutely disgraceful the way the treat customers Had a complaint on going since the 30th March and they still can’t get it right to resolve even after speaking with a Senior Complaints Manager

• 
  Richard (@xTHEDROIDx) reported 19 minutes ago

  @virginmedia I'm trying to link my parents virgin media o2 account with a virgin media account, but when I do this, it's asking us to sign in with an email address we do not have access to. I've tried calling your customer services and they can't understand me.

• 
  Me. Iam...... (@MCCsboy) reported 20 minutes ago

  @skytv has the WORST customer service possible - I advise everyone against using this service. Choose @virginmedia. Told @skytv agent x3 times to speak to manager - request refused! Rubbish products that do not work! Cancelling the lot!