Virgin Media outages and service status in Sutton, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, Coulsdon, Redhill, Twickenham, Wandsworth, Sutton, Mitcham, Caterham, Kingston upon Thames, Tadworth, Purley, Carshalton, Surbiton, and Epsom.

City	Problem Type	Report Time
Southwark	Wi-fi	11 hours ago
Southwark	Wi-fi	21 hours ago
Southwark	Wi-fi	1 day ago
Southwark	Internet	2 days ago
Croydon	Internet	2 days ago
Coulsdon	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  Rana Rahman (@ranaraptor) reported 39 seconds ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 1 minute ago from West Molesey, England

  @hopestevep @virginmedia Same! Service getting worse and worse and customer service appalling!!

• 
  Mike Fuller (@ninepine) reported 3 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  John lumb (@Johnlumb67) reported 5 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  Shaun (@Shaun1799) reported 12 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  peter james wigley (@pjwigley) reported 15 minutes ago from Kingston upon Thames, England

  @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 18 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported 19 minutes ago from West Molesey, England

  @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

• 
  Stephen Champion (@Champs707007) reported 37 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 39 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Kwame Gyamfi (@Kwame916) reported 40 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Befitat50 (@befitat50) reported 41 minutes ago from Camberwell, England

  @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

• 
  Rana Rahman (@ranaraptor) reported 43 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Kerry Vaughan (@Boubs1985) reported 50 minutes ago from Addington, England

  Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄

• 
  Jeff Brown (@fadermonkeyking) reported 53 minutes ago from Richmond, England

  @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

• 
  Nada Tharanee (@ntharanee) reported 54 minutes ago from Sutton, England

  @virginmedia #VirginMediaoutage It keep continue in most of the places. But , Virginmeadia not taken any progressive action from last Nov. Really frustrating service nowadays! After merging with O2, it’s disastrous. Even O2 network also worst in UK….

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 57 minutes ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Phil ******* (@SustyPhilC) reported 59 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Rana Rahman (@ranaraptor) reported 60 minutes ago from Wandsworth, England

  @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

• 
  Jane Common (@JaneCommon) reported 60 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Iain Sykes (@iainsykes2014) reported 3 minutes ago

  @virginmedia appalling service, since I logged a complaint over a week ago, no one has responded at all. I even messaged you via X and the conversation on your side has run dry.

• 
  Tony Davies (@Davies20Tony) reported 4 minutes ago

  @SwanGirlH @virginmedia Im having the same issues Hayley. Spoke to Virgin today and tried a factory reset but to no avail. Got a technician coming out to try and sort it tomorrow.

• 
  Greg Cunnington (@Yuzi87) reported 6 minutes ago

  @virginmedia I've been a Virgin Media customer for 20 years, I've been paying out of contract rates at £109 a month for 2 years without realising. When I create a package as a new customer its £37 a month, however as a long time customer my new price is £68. Nice way to treat your Customers!

• 
  ThatGoku (@ThatFoxGoku) reported 7 minutes ago

  Virgin Media down again in my area. Was looking forward to streaming today. Good job it’s not my livelihood. Imagine being a big streamer earning thousands a day and this happens. That’d be a big compensation bill going to #virginmedia

• 
  Stephen Maddock (@stephenm68) reported 7 minutes ago

  @virginmedia We’ve been w/out home broadband (B91) for 16 days. No info why it’s taking so long to fix. Date keeps shifting- for a week it was 5 Aug, then shifted to v specific 12 Aug @ 15:08. Today’s text said engineer here & fixing it. Then went back to 12th. What is going on??

• 
  Catherine Jeffery (@cathypops2010) reported 7 minutes ago

  @virginmedia @D4N7O It’s not working in the Oldham area either but it’s working for Sky customers

• 
  Jacqueline Bolton (@JacquelineBolto) reported 8 minutes ago

  @virginmedia My private messages don't appear to be being sent. Am having to use phone data to message you. We live in Surrey. Not prepared to give my postcode here. No Internet since 5am. Independent sites say there is an outage that would cover our area.

• 
  Matt (@Ochai_Muse) reported 13 minutes ago

  @virginmedia @Bomber19631 Sky sports + channels not working whats going on

• 
  Terry Lee (@tezlee1) reported 13 minutes ago

  Help! there was a fault in my area, but Im told its resolved, my router is still flashing red so a full outage still exits. The call center in India had no idea what to do and kept referring to a different ongoing outage. No service but no recorded outage! Help!! @virginmedia

• 
  Colin Chapman (@cochap) reported 13 minutes ago

  @virginmedia when do you expect to get issue sorted in the ML2 area. Virgin been down for over an hour?