Virgin Media Outage Report in Spelthorne District, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 06: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Guildford, Southall, Fulham, Leatherhead, Hampstead, Hayes, Harrow, Woking, Slough, Wandsworth, Ealing, Wembley and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
||
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, still with the problem. Broken and distorted image and audio
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?
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Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬
(@Dizzyeek) reported
from
Brentford, England
Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?
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Mark Moriarty
(@MoriartyMark) reported
from
Merton, England
@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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eddy passey
(@eddypassey) reported
from
Burnham, England
Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service
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OfficalJatman
(@Officaljatman) reported
from
Hillingdon, England
@virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia someone just answered and then put the phone down on me
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Just Clear
(@justclearuk) reported
from
Richmond, England
@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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Zena Mclean
(@ZXena_Mclean) reported
from
Ealing, England
@virginmedia can someone help me out please? Been through your phone lines and online chat service. Seems no one knows how to change a email address and password. £20 changeover service for something most of us can do on our own in less than 5 mins. Why is this so difficult 😭
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?
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Michaela
(@MickeyMullins11) reported
from
Hillingdon, England
@virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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MIKA SIMMONS
(@MissMikaSimmons) reported
from
Kensington, England
@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine Lord
(@Catlord568) reported
@virginmedia My mobile is only used for emergencies. It is PAYG and doesn't access internet, so I will have to go through the website. Thank you for trying to help.
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Bruce Nelson #FBPE #FBPPR 🏴🇪🇺🔶
(@dbnelson99) reported
@virginmedia @lib_dem_dan 14 days! That’s slick customer service.
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sarah sandhu
(@mummysandhu) reported
@virginmedia Well how about you call us seeing as you’re the ones that have been messing us around. My husband was hung up on 3 times earlier and no one would help. I want our wifi and tv fixed this evening no matter what you have to do. Pay overtime if you have to
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Michael Keunhwi Ahn
(@michaelahn94) reported
@virginmedia offering an insulting waiver of £30 for a £218 early disconnection fee for life events out of my control. I would have gladly stayed had my new flat was covered by the service. What a joke of a customer serivce.
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Catherine Lord
(@Catlord568) reported
@virginmedia We're sorry this isn't the page you wanted This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later. Other parts of the site might work as normal, so try using the links below to help you find what you want.
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Alexandra
(@Alexand53028385) reported
@virginmedia You are the worst!
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Alexandra
(@Alexand53028385) reported
@virginmedia my Broadband is not working at all, I am working from home and now i cannot do my job because of you and when i called i was told that Next week someone will check it!???????!!!! And i am charged for services you do not provide?????!!!???
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Alexandra
(@Alexand53028385) reported
@virginmedia Apparently, the technical support couldn't even find my devices. Even after i gave my details, account number and the device number. After all that he said that he doesn't know what is wrong and a technician needs to come and check but they can only come next week.
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Louise Hainey
(@louise_hainey) reported
@virginmedia However I am now receiving debt collection agency letters! Yes it’s been going on and go in so long that I feel I have no other option than to contact the ombudsman regarding your service or sorry the lack of service
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Jack Peters
(@jackjt8) reported
@virginmedia It's been mentioned multiple times because of how unstable the connect is and each time it's been noted each time. Nothing has been done to improve this feature.