Virgin Media Outage Report in Spelthorne District, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Greenford, Kingswood, Northolt, Bagshot, Hampstead, Guildford, Kingston upon Thames, Brentford, Wembley, Datchet, Harrow, Wandsworth and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Greenford |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Martin Compton
(@mecompton74) reported
from
Maidenhead, England
Can not wait until June 10th and we get to ditch @virginmedia - another issue with our service, but their service status page on their website is down so I have no idea what the problem is... #pitiful
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cristina abriani
(@CHICcaFSR) reported
from
Wandsworth, England
@virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia I have called 3 times today and given up twice and got thru after 10 mins 3rd time. I gave all info only to be now told they are not the department I speak to despite you giving me the nbr and options to use!!! I am not holding to them speak to yet another person ... AWFUL!!!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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Nick 235
(@music235) reported
from
Brentford, England
@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
Anyone considering going with @virginmedia ... DON’T!!! Possibly the worst company I’ve ever dealt with, incompetent, rude, shambolic are just a few words that spring to mind. Broadband is terrible but in 30 days I’ll finally be rid of them!!!
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
On the phone for an hour. SORT YOU CUSTOMER SERVICE OUT! #CustomerExperience #CustomerService #virgin #virginmedia #Loyalty
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia Just to advise I have given my 3 days notice ... I do not have the time or patience to deal with your appauling customer service or incompetence any longer .... I recorded my notice and as of 30 days I will be cancelling my DD .... finally rid of your awful company!!!
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Alistair
(@shplendid) reported
from
Merton, England
I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia just advise this is my 30 day notice period for the work to see ... I have tried to call but all I get is harassed by one of your idiot staff in India who teally have no clue!!! My direct debit will be stopped in 30 days and I will finally be free of you!!!
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Alistair
(@shplendid) reported
from
Merton, England
@virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Wendy Rochester
(@Wendy_Wo_Wo) reported
from
Southall, England
Sure @usainbolt would be proud to be associated with such a shabby service! Exactly why I left @virginmedia for their poor customer service & horrendous pricing! 😡
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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Jo McGowan
(@guildfordjo) reported
from
Guildford, England
@virginmedia It’s @KayleighMRhodes that is waiting for her order from you. I was just offering sympathy as I have had similar issues with yodel 😊
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mileine Ward
(@mileine_ward) reported
@virginmedia why is the wifi down.
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Kerry-Ann McCarthy
(@kejay2010) reported
@virginmedia router has been restarting itself everyday for the last 2 weeks, constantly, tried going through the app but says there’s no issues which there clearly is 😠
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martin barrett
(@martinjbarrett) reported
Hi @virginmedia you sent a letter to say there was an outage in my area tomorrow and offered me a temp modem that was due to arrive today. I work from home so need to be online first thing. Can you help please?
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Sharon Barrett
(@tilnoom) reported
@virginmedia I originally phoned in via the TV fault line but he handled about 5 different issues for me on the one phone call.👍
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Ian MacLellan
(@MacLellanIan) reported
@virginmedia outstandingly poor customer service from your Virgin Mobile colleagues. Called to get a SIM activated and I now have two SIMs deactivated.
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Bossk's Bounty
(@bossksbounty) reported
@virginmedia Do you have a broader problem or not? I see others have the same issue I have. If so, what is the ETA until its fixed?
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Hannah Coupland
(@hanhop26) reported
@virginmedia TV and WiFi down after being down all last weds due to maintenance now down again! #sortitout
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dawnduffy
(@dawnduffy) reported
@reedrainer @virginmedia I am UB8 and no service. Nothing on the service status, but the live chat said that there was a faulty main cable and it is due to be fixed by 9am tomorrow. Would be helpful if the service status was updated…
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Dalma
(@dankodalma) reported
@SidMooreManc @virginmedia I have problem as well, I am on Sky
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BB
(@B_s_B02) reported
@ruskin147 @virginmedia They are the worst.. been with them for a month and reported poor speeds first week.. still nothing has changed and still chasing