Virgin Media Outage Report in Spelthorne District, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wembley, Ruislip, Ealing, Hampstead, Fulham, Golders Green, Hounslow, Kensington, Guildford, Uxbridge, Slough, Acton, Cricklewood and Hayes.
| City | Problem Type | Report Time |
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 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
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| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@1Drubsy @virginmedia I have already filed a monitoring request for @virginmedia with Ofcom and submitted a complaint with CISAS. I had enough of them. They must face the consequences of their actions and I will not stop until this is done.
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hope they will . Last time when I did complaint have exactly same issue . Hope it is the hub not the people 🙄
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia is there a problem with broadband in UB7 , intermittent broadband for a few days and nothing today.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Less than two weeks on from having to wait a week to get my wifi back up & running, here we are again. No service (Battersea) and 4 days wait for an engineer @virginmedia I deserve to be compensated. This is ridiculous and unworkable. #virginmedia
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@virginmedia Yes and says no problems , I'm just about to phone up. I've reset router and still problems.
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🙌 N E I L 🙌
(@Neilz1) reported
from
Brentford, England
@virginmedia We have had no phone service for 4 days in the NW9 area are you able to see if engineers will be fixing this issue urgently?
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Molly-Kate McCaffrey
(@moll_mccaffrey) reported
from
Wandsworth, England
.@virginmedia 9.30pm and our WiFi installation appointment for tomoz AM has been delayed another 4 weeks! this is third time. we’ve been waiting since July, 4 x professionals trying to work from home, awful customer service from chat bot - can we please have support and answers?!
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
@virginmedia Service status is all green, which is wrong because there is known maintenance work happening. My point is that planned work should happen over night to reduce impact.
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia any broadband issue in New Malden area? Unusable in last half an hour or so. I am using physical cable connection.
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Richard Heasman
(@H33ZE) reported
from
Merton, England
@virginmedia Broadband in SM4 area has been down today since around midday and went down yesterday afternoon too. Actually saw a Virgin Media engineer on our road on a green box and he advised that it was all working again. Service status also currently advises no issue!!
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
@MTB_Flyer @drewsonix @virginmedia Exactly. They are selling a service that they know they cannot support. And there is no one who can do anything about this. They have an army of hounds protecting them.
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Andy Saw
(@andysaw) reported
from
Kingston upon Thames, England
@virginmedia how many months are we supposed to accept an unreliable substandard service in KT2 and how much compensation will we get? Using a @ThreeUK 5G router as backup, it’s not 1GB but at least it is consistent!
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Andrew Goulding
(@Andrew_Goulding) reported
from
Spelthorne District, England
@virginmedia how can you fine me for being unable to take VM with me to my new home because you don’t cover that area, and even though I was giving 30 days notice but under contract for 7 more months, maybe we should check first with the holy VM, discussing service
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Richard Beenham
(@RickBeenham) reported
from
Wandsworth, England
Hello @virginmedia - my internet is down. I’m in Roehampton SW15 - is there a problem and is it being fixed? I have a meeting at 9:30!
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Tracey Anderson
(@trsaanderson) reported
from
Hillingdon, England
@DarkLordCookie @virginmedia We are in the same situation, No Internet since Saturday and our estimate is also 7th September. We are UB7 9JX , near Heathrow. Looks like there are issues everywhere.
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_jarl_ostensen
(@psjarlo) reported
from
Guildford, England
Since so many of us are working from home it would be nice if network maintenance could be done over night, to minimise disruption...@virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hello
(@ScotteYx) reported
Virgin media down?
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BENNY85
(@Ben85mcgaritty) reported
@virginmedia why is your website down ..can't get on it
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DJHaitch
(@TTV_DJHaitch) reported
@virginmedia The issue appears to be resolved at the moment and according to Twitter and Down Detector it was many of VMs customers with the same issues last night. So either one of those issues at Virgin Media thats been overlooked or ignored.
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Steph Price
(@priceyUTD) reported
@virginmedia I haven't posted myself. Other people have posted the same issue
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Danielle Allchin
(@danniallchin91) reported
@virginmedia I called on 6th December and gave my 30 days notice to cancel. They said to call back on the 29th to pay the last bill of £58.15 and would be disconnected on 5th January. Called up on the 28th Dec (busy on the 29th but I’d advised of this on the 4th and they said they would be
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yanandoll...💙
(@lanacallu6) reported
@virginmedia What does resolution: "Package>extra info on package" What does this mean????
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sanjay
(@SethiAayush) reported
@virginmedia No reply from your end so virgin wants money but not sort the issue
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Danielle Allchin
(@danniallchin91) reported
@virginmedia Just to say that I want to log this as a full complaint and if I’m not happy with the response, I’ll be taking it to Ofcom or the Ombudsman or whoever regulates Virgin Media. I am 9 months pregnant and dealing with this since December has created serious unnecessary stress.
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yanandoll...💙
(@lanacallu6) reported
@virginmedia Can you please help. I am trying to cancel a contract erroneously set up despite me saying i had had second thoughts and did not want a land line. I want to stay in my original contact made in dec 21 for broadband only. Ihave been passed from one to another yet cannot get help. 1
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H
(@Hollib0bz) reported
@virginmedia Hi no they haven’t. Due to poor signal in the area I can barely get on here. The checker won’t load either due to poor connection. Really not helpful when you work from home and this is the second time it’s happened in less than a week.