Virgin Media Outage Report in Spelthorne District, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Feltham, Acton, Ealing, Woking, Epsom, Walton-on-Thames, Slough, Greenford, Fulham, Wembley, Isleworth, Twickenham, Northolt and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Feltham |
Internet | |
| London |
Wi-fi | |
| Acton |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Siobhan Benita #BetterWithBenita🔶
(@SiobhanBenita) reported
from
Kingston upon Thames, England
@EdwardJDavey @virginmedia Causing all sorts of problems in my house!
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@JohnGaylor @virginmedia You couldn't make this shit up
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service
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Mark
(@markwarne) reported
from
Kingston upon Thames, England
Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ
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Chris Straker
(@chrisTstraker) reported
from
Wandsworth, England
@virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP
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Sandra
(@SandraSmurfy70) reported
from
Spelthorne District, England
@virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated
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Michael Patricios
(@mpatric) reported
from
Merton, England
@virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me
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Jodi Rilot
(@jodirilot) reported
from
Richmond, England
@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
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annwyllie
(@annwyllie) reported
from
Hounslow, England
@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wakar
(@warif01) reported
@virginmedia Tired it and never got anywhere with it.. still waiting for about 8 managers to cal back!!?
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TofuElliot
(@TofuElliot) reported
@virginmedia Persuaded me to upgrade my package to fix the internet. Didn't work. Then, after 8 weeks calling, was promised it would be fixed by Boxing Day. Now saying 5th Jan. All the while I can't work and am waiting on a manager's callback for the 6th time this year. #VirginMediaSale
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BrampaGamp 🏴🇬🇧🏴🇬🇧
(@Alun135) reported
@virginmedia Forever having WiFi connection problems at home so turned hub 3 into a modem now I have a hard 100 my download speed By hard I mean the pointer smacks into the end of the gauge like it could go further
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Kenny
(@JKennyTW) reported
So. @virginmedia wants to double monthly biill, because I didn't cancel my contract. and if I want a new package, I get to still pay for the priveledge by having my bill jacked up by 50%. Can't even remove the TV from the package without it costing me more.
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Iris Murray
(@forthechat) reported
@virginmedia is there a problem with internet in the Clondalkin area?
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Vince Mack
(@v__mack) reported
@virginmedia Bloody stupid question! IT'S NOT YOUR PHONE IT'S BLOODY MINE I ONLY PUT ONE OF YOUR BLOODY PAY AS YOU GO SIMS IN IT!
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Kellie
(@kel14bt) reported
@virginmedia I have Virgin, have done for a year now, landline, internet & TV. Very good, never had any problems. Even got a good deal for another 18 months inc my mobile.
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Martyn Dowson
(@MDowson954) reported
@virginmedia I am so desperate for you to be fitted in our street I’m willing to let you stick the junction box on my property in front of my house. Never been so desperate for ultrafast broadband in my life.
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john ferrett
(@johnnyf1a) reported
who says Virgin Media is all bad.
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Vince Mack
(@v__mack) reported
@virginmedia A samsung, GT-B3310 and it was sim free and not locked, I've had it about 10 years or more and no other pay as you go service has had the temerity to lock it and steal it!