Virgin Media Outage Report in Spelthorne District, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spelthorne District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Spelthorne District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Wandsworth, London, Hammersmith, Wembley, Feltham, Hounslow, Slough, Hampstead, Morden, Northolt, Walton-on-Thames, Ealing, Fulham, Harrow and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Wandsworth |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Spelthorne District, England
Latest outage, problems and issue reports in Spelthorne District and nearby locations:
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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David
(@davidlumley05) reported
from
Banstead, England
@virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia And no answer to main problem... Where is the hub replacement ?? Still nothing says/confirm on account or email.
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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PHorV™ ☃️🎄🎁🎅🛷
(@stevemassart) reported
from
Banstead, England
Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia hi again . As promised 3days ago yesterday should receive a hub replacement, but .... Nothing arrived. Today WiFi still same problem, just have a carpenter from Hammersmith and he has same problem with Virginmedia. Why routers loosing WiFi?
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Sam McMulkin
(@DasMulk) reported
from
Spelthorne District, England
What's with all the breakup on @SkySports box office. Don't charge £26 if you can't provide a HD service @virginmedia
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginmedia It could explain the upload. Why the WiFi has trouble ,as is no issue over wire ?
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Goat
(@Babyootang) reported
@virginmedia You are also repeating the same message to me- just as the pre-install team do! I cannot believe that @virginmedia treat customers like this! Absolutely gobsmacked!
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Morvarid
(@Morvaridp) reported
@virginmedia We called back and they said it there are issues and it will be sorted within 48 hours. This did not happen again.
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Morvarid
(@Morvaridp) reported
@virginmedia We called again today and they said you need to start a new contract and this can take up to a week! Then you need to cancel it again
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🥐
(@croxsaintt) reported
@virginmedia Hi, the channels on the tv are not working and, and the WiFi keeps disconnecting. I have run the tests via the app and checked all the wire connections and everything seems to be okay. But the WiFi still isn’t working.
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Goat
(@Babyootang) reported
@virginmedia No! They lied and said I phoned and cancelled the installation - obviously I did not and I asked for a recording of the alleged phone call which still has not materialised! Engineer came out 22nd March and said no problem to install at property but still no installation!
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🥐
(@croxsaintt) reported
@virginmedia It really is frustrating as I’m not able to do anything, and no I haven’t had the chance to speak to any agents. I’m paying for a service which isn’t even working!!
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Morvarid
(@Morvaridp) reported
@virginmedia We called back and they said they don’t know what the issue is and they don’t know when it will be resolved!
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Albertz
(@Albertz2020) reported
@virginmedia No i did not..I dont have time to phone, I work all day, hence the use of "chat",,,I am an existing customer too, I'll go to 3 or o2
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Goat
(@Babyootang) reported
@virginmedia They keep telling me that the engineer is coming out today - every day the same lie! Why can’t someone sensible just help? You can’t imagine how frustrating this is after 3 weeks! I had pre- booked this installation for 19th March!
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Tim Potter
(@ihateblades) reported
@virginmedia After hours of trying to speak to someone I got through. I would suggest anyone thinking of joining Virgin, think twice, I have had bad service in the past, but nothing as bad as this. Just constantly blame the customer and take nothing on board.