Virgin Media

Virgin Media Outage Report in Spelthorne District, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Spelthorne District, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spelthorne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Spelthorne District, Surrey, England 05/29/2025 01:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Spelthorne District, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Feltham, Acton, Ealing, Woking, Epsom, Walton-on-Thames, Slough, Greenford, Fulham, Wembley, Isleworth, Twickenham, Northolt and Kensington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomFeltham Internet
United KingdomLondon Wi-fi
United KingdomActon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Spelthorne District, England

Latest outage, problems and issue reports in Spelthorne District and nearby locations:

  • SiobhanBenita Siobhan Benita #BetterWithBenita🔶 (@SiobhanBenita) reported from Kingston upon Thames, England

    @EdwardJDavey @virginmedia Causing all sorts of problems in my house!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @JohnGaylor @virginmedia You couldn't make this shit up

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service

  • markwarne Mark (@markwarne) reported from Kingston upon Thames, England

    Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Wandsworth, England

    @virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP

  • SandraSmurfy70 Sandra (@SandraSmurfy70) reported from Spelthorne District, England

    @virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated

  • mpatric Michael Patricios (@mpatric) reported from Merton, England

    @virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me

  • jodirilot Jodi Rilot (@jodirilot) reported from Richmond, England

    @PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.

  • annwyllie annwyllie (@annwyllie) reported from Hounslow, England

    @virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • warif01 Wakar (@warif01) reported

    @virginmedia Tired it and never got anywhere with it.. still waiting for about 8 managers to cal back!!?

  • TofuElliot TofuElliot (@TofuElliot) reported

    @virginmedia Persuaded me to upgrade my package to fix the internet. Didn't work. Then, after 8 weeks calling, was promised it would be fixed by Boxing Day. Now saying 5th Jan. All the while I can't work and am waiting on a manager's callback for the 6th time this year. #VirginMediaSale

  • Alun135 BrampaGamp 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧 (@Alun135) reported

    @virginmedia Forever having WiFi connection problems at home so turned hub 3 into a modem now I have a hard 100 my download speed By hard I mean the pointer smacks into the end of the gauge like it could go further

  • JKennyTW Kenny (@JKennyTW) reported

    So. @virginmedia wants to double monthly biill, because I didn't cancel my contract. and if I want a new package, I get to still pay for the priveledge by having my bill jacked up by 50%. Can't even remove the TV from the package without it costing me more.

  • forthechat Iris Murray (@forthechat) reported

    @virginmedia is there a problem with internet in the Clondalkin area?

  • v__mack Vince Mack (@v__mack) reported

    @virginmedia Bloody stupid question! IT'S NOT YOUR PHONE IT'S BLOODY MINE I ONLY PUT ONE OF YOUR BLOODY PAY AS YOU GO SIMS IN IT!

  • kel14bt Kellie (@kel14bt) reported

    @virginmedia I have Virgin, have done for a year now, landline, internet & TV. Very good, never had any problems. Even got a good deal for another 18 months inc my mobile.

  • MDowson954 Martyn Dowson (@MDowson954) reported

    @virginmedia I am so desperate for you to be fitted in our street I’m willing to let you stick the junction box on my property in front of my house. Never been so desperate for ultrafast broadband in my life.

  • johnnyf1a john ferrett (@johnnyf1a) reported

    who says Virgin Media is all bad.

  • v__mack Vince Mack (@v__mack) reported

    @virginmedia A samsung, GT-B3310 and it was sim free and not locked, I've had it about 10 years or more and no other pay as you go service has had the temerity to lock it and steal it!