Virgin Media Outage Report in Hersham, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hersham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hersham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hersham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Greenford, Paddington, Wandsworth, Hounslow, Greater London, Camden Town, Southall, Carshalton, Mitcham, Ealing, Coulsdon, Kensington, West Molesey and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Greenford |
Wi-fi | |
| Paddington |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hersham, England
Latest outage, problems and issue reports in Hersham and nearby locations:
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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alastair mccoll
(@alastairmccoll) reported
from
Brentford, England
@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
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TheMrFlowers
(@TheMrFlowers) reported
from
Camden Town, England
@virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Paul Andreianu 🇪🇺🇷🇴🇬🇧
(@andreianu) reported
from
Windsor, England
@virginmedia I’m afraid I won’t be using your services starting 2020. Average quality, poor customer service, huge prices.
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Andrew Kemp
(@andrew_kemp) reported
from
Paddington, England
@NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Marko Valonen
(@MarkoValonen) reported
from
Brentford, England
@virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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nicole mcpolin
(@nicmac_design) reported
from
Hillingdon, England
@virginmedia paying £26.95 for pay per view and it’s glitching and freezing every couple of seconds. I’ll be expecting money off my next bill, this is not the service I expect to receive for a ‘special event’ #RuizJoshua2 #boxing #virginmedia
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Steve Karmeinsky
(@stevekennedyuk) reported
from
Camden Town, England
Please fix @virginmedia in NW3 get pixelation on channels like C4 ...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Obtuse Muse
(@rudyobrien21) reported
@RogerG83019966 @campbel17357328 @virginmedia Last year their Debt Recovery 'threatened to rescind' their services due to a single missed payment. I gave in to the threat to keep their services, I'm still with them but now it seems like I made a bad choice to stay as their response lacks empathy in view of the cost.
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Ford-Mania
(@Ford_Mania_UK) reported
@virginmedia Worst I've had with them in 15 years tbh. Tivo box keeps crashing, samsung TV keeps stopping due to in intermittent signal drops. Thing is it can't be denied as my cctv records all the drop outs... And that's a lot usually from 1am onwards every night
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Jay
(@JayDeeKas) reported
@virginmedia @virginmedia @libertyglobal you should actually take the time to read some of the comments: Invest in your customer service - it is beyond awful, you might as well have nothing. Reward legacy customers. Provide better routers. Short Term NPS Up => Long Term Profit Up! So simple.
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Doc Martin
(@DocMartin59) reported
@virginmedia Might be an idea to sort out your existing customers with reliable WiFi that doesn’t drop out intermittently before claiming world beating speeds Virgin! Your customer service stinks too! We’re close to moving to BT after years of loyal service!
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Harris Mc Nab
(@RogerG83019966) reported
@campbel17357328 @rudyobrien21 @virginmedia Just wait until you do, its astonishing how bad their customer service is. I cant even think of anything as bad? Ebola, west nile fever, scabies, leprosy, I’m really not sure.
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dave b
(@dblanchard589) reported
@virginmedia None coz ur internet is crap customer service lie to people. Shocking crap company. Cant wait to leave
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wilkins97shane
(@shanewi06968441) reported
@clarkchisholm1 @virginmedia I went and got a netgear WiFi system and then program virgin **** box to be a modem
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G6URM
(@G6Urm) reported
gerrr - bloody useless virgin media - your customer service is crap !! - and your security it seems - my email has been hacked - and now i can't even get into my account - pay through the nose for this ?? -20 year customer not happy #virginmediadown
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Racecontrol
(@jimandchips) reported
@virginmedia Routers are garbage WiFi poor had to sort it with a better router but still hit with latency issues....it shouldn't be like this 😡
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Walter Rojas SC ⭐️
(@arabmackem) reported
@virginmedia No it’s not, it’s crap.