Virgin Media Outage Report in Hersham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hersham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hersham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 16: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Hersham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Woking, Hammersmith, Weybridge, Hounslow, Morden, Windsor, Fulham, Redhill, Paddington, Slough, Guildford, Southall, Ealing and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hersham, England
Latest outage, problems and issue reports in Hersham and nearby locations:
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Thank you! It’s working atm but It has been very unstable lately.
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Natalia
(@nut_ge) reported
from
Camden Town, England
@virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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Louise Mead
(@meadylou) reported
from
Wandsworth, England
@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.
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Prof Mark Whiteley
(@MarkWhiteley) reported
from
Godalming, England
@virginmedia No - Still cannot get anyone to cancel the contract and send a final bill - even though I moved 3 weeks ago and wrote to you 5 weeks ago!!!!!
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Matt
(@MattX1971) reported
from
Hillingdon, England
@virginmedia - oh surprise surprise !! No broadband yet again in the UB8 postcode. #virginmediaisajoke Amazing business model - Customers paying for a **** or simply Zero service.
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Alison Simmons
(@divaAlison1) reported
from
Lambeth, England
What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra Broadley
(@SandraBroadley) reported
@virginmedia My husband has already tried that service but no one responded to him. This still doesn’t solve the issue. I think it might be better to involve @OmbudServices as this just seems to be more time wasted when no one actually seems to be able to help or resolve this.
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AlanScrim89
(@AldoScrim89) reported
@virginmedia what time do your customer support lines close? Been on hold listening to the same songs on repeat for the last half an hour... getting tiresome now
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jhl 🍃💚🍃 💙
(@julie27716630) reported
@queenchristina_ @virginmedia Cancel your direct debit .... they’ll soon be in touch !!
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Dan62
(@daniel62r) reported
@virginmedia At the moment no - although signal drops in bedroom and kitchen. But I am not happy with the service and customer service in general for the reasons I have already stated
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Jason Johns
(@AllotmentOwner) reported
@virginmedia why are you still using COVID as an excuse for terrible customer service a year into the pandemic? Other companies have adapted but you seem to think it is an acceptable excuse? #poorcustomerservice #virginmediadown
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Tink
(@MUSTARDBEAR) reported
@SquidGaming I only ever hear bad things from peoples experiences with Virgin Media
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Jenna Bel
(@jennab2009) reported
@virginmedia please help been placed on a silent hold for 10 mins all I need to do is cancel my order due to change in moving date. You agent was very rude! Please help
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asha
(@ashasilva) reported
@virginmedia I want to know what’s hppeneing with my complaint that I was advised to action by yourselves over Twitter which I finally actioned but got nothing back saying I’d filled it in. So now I want answers
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Jack Holdawanski
(@LumberedJack) reported
@virginmedia I'm experiencing terrible latency and packet on my xbox one with a wired connection. I was in the phone for 2 hours with your customer service team trying to solve it and I'm back to where I started, can you explain this?
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KillerMonster
(@KillerMonster96) reported
@virginmedia They are still exactly the same, super unstable, bit rates dropping from 200-7000 all the time.