Virgin Media Outage Report in Hersham, Surrey, England

Problems in the last 24 hours in Hersham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hersham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Hersham, England

The most recent Virgin Media outage reports came from the following cities: Westminster Abbey, Camden Town, Slough, London, Paddington, Walton-on-Thames, Hammersmith, Hayes, Redhill, Leatherhead, Southall, Guildford, Hounslow, Mitcham, and Merton.

City	Problem Type	Report Time
Westminster Abbey	Wi-fi	16 minutes ago
Westminster Abbey	Internet	30 minutes ago
Camden Town	Internet	17 hours ago
Slough	Internet	18 hours ago
London	Total Blackout	19 hours ago
London	Wi-fi	19 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hersham, England

Latest outage, problems and issue reports in Hersham and nearby locations:

• 
  Mike Neale (@Mike_E_Neale) reported 1 minute ago from Hillingdon, England

  @virginmedia Thanks for responding. My wife and I need several different proofs of address for a visa application so we really need it written down. Is there no way this can be produced?

• 
  lisa sibley (@citigirly) reported 6 minutes ago from London, England

  @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

• 
  Foss (@fackjossey) reported 7 minutes ago from Camden Town, England

  @virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal

• 
  Russ (@rusblake) reported 8 minutes ago from Hillingdon, England

  @virginmedia No change to devices being used, it starts to slow down from 500 to 30 between 9-11pm then nothing at all for around 30mins then back up.

• 
  Christine Smith (@RoughieSmith) reported 13 minutes ago from Redhill, England

  Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

• 
  Christine Smith (@RoughieSmith) reported 22 minutes ago from Redhill, England

  Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

• 
  Asad Moghal (@AsadMoghal) reported 25 minutes ago from Kensington, England

  Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

• 
  Mike Neale (@Mike_E_Neale) reported 27 minutes ago from Hillingdon, England

  @virginmedia I have managed to add my wife's name to our electricity & water bills without a problem & know it is possible with other companies. It must be possible - it is perhaps just the choice/policy of Virgin to not allow this. Is there an email/tel I can contact to take this further?

• 
  Alex Lewis (@alewis2106) reported 30 minutes ago from London, England

  @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

• 
  Matthew Carter (@matthewcarter7) reported 34 minutes ago from London, England

  @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

• 
  Alex Lewis (@alewis2106) reported 35 minutes ago from London, England

  Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

• 
  linda holmes (@pussinpjs1) reported 37 minutes ago from London, England

  @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

• 
  Stephen Brian Lowe (@StephenBLowe) reported 37 minutes ago from Kingston upon Thames, England

  @virginmedia internet has gone incredibly slow over the past 24hrs around the Kingston area. Any reason why?

• 
  Russ (@rusblake) reported 37 minutes ago from Hillingdon, England

  @virginmedia Today it’s back to normally, but tonight it will most likely go down again, since this has been the trend since Xmas eve

• 
  sarah smith (@sehsmiffy) reported 40 minutes ago from Richmond, England

  Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

• 
  Brian Ging (@brianging) reported 43 minutes ago from Ealing, England

  @virginmedia I've called 4-5 times. The only time I get though is when I select the option to upgrade my services 🤔 Strangely not at home to people wanting to cancel.

• 
  Ben Darlow (@kapowaz) reported 44 minutes ago from Richmond, England

  I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

• 
  Alex Lewis (@alewis2106) reported 51 minutes ago from London, England

  @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

• 
  Alison Carter (@AllyThornton) reported 55 minutes ago from Kingston upon Thames, England

  @virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!

• 
  lisa sibley (@citigirly) reported 60 minutes ago from London, England

  @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ben Haslewood (@hitchhkr) reported 6 minutes ago

  @virginmedia more internet outages. No communication to say you are doing work in our area which always seems to be the case. Your customer service gets worse and worse. I'll be dropping my @O2 contract at the first opportunity now you have merged.

• 
  Adaaaaaam (@Kidley_4) reported 6 minutes ago

  2/3 both @skytv and @virginmedia so am now over £600 out of pocket. Spoke to virgin customer services who have now told me there is nothing they can do as it was down to me to cancel sky. They also will not give me the contact at details of the rep so I can speak to him about it!

• 
  Jake Gill (@JakeGill89) reported 6 minutes ago

  @virginmedia home wifi still not working and MASSIVELY affecting my job. Can someone assist and actually get it fixed? Was a fault in the area yesterday, fixed in the late afternoon then down again since 7pm in N4 - HELP

• 
  Liz Coleman (@lizcolemanx) reported 9 minutes ago

  @virginmedia called 3 times to move home - 3 times disconnected after 20 wait please help?

• 
  Pool's Closed (@BigDaddyDavee) reported 12 minutes ago

  @bt_uk It may be worth reflecting on, as an organisation, why I may be the only person to report this significant risk/potential operational issue with BT, Lesley. The initial response from @virginmedia was way better and more helpful.

• 
  Caroline King (@carolineking76) reported 13 minutes ago

  @virginmedia how much longer will I have to be like this? It went off on Tuesday it’s now Friday? I can’t get an engineer till Monday, can they not work longer to get this done, I have to work longer to fix things for my customers? And you cancelled yesterday engineer? With No notice 🤬

• 
  Adaaaaaam (@Kidley_4) reported 17 minutes ago

  3/3 So as it stands, @virginmedia reps are allowed to say what they want to get the sale then not be held accountable when they have actually miss sold you a service. Fair to say anyone thinking of moving from @skytv to @virginmedia DONT!! Nothing but trouble ffe start to finish!

• 
  Emma Wilson (@EmmsWilson) reported 18 minutes ago

  Never hated @virginmedia so much!! Will never be back 🤬 how long does it take to give someone a pac code?! Total joke

• 
  Andrew Doyle (@doych1) reported 20 minutes ago

  It gets better. Now they will send a technician out to fix it…Tuesday! So that will be 6 days customer needs to wait. Terrible customer service. Funny all these issues are happening weeks after renewing my contract with @virginmedia

• 
  Shezy (@imeche_engineer) reported 24 minutes ago

  @virginmedia Appointment is still on. Not cancelling it either. I want my service to be checked as this has given me too much down time. It has been down or intermitent late last night. So let engineer come and look at it.