Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Godalming, Hounslow, Guildford, Southwark, Walton-on-Thames, Woking, Richmond, Redhill, Mitcham, Epsom, Wandsworth, Feltham and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Godalming |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March
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Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson
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WILKO
(@__W1LK0_) reported
from
Merton, England
@virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke
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Julian
(@jujuthebowler) reported
from
Merton, England
@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
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Grace Mitchell
(@graciegirlracer) reported
from
Richmond, England
@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
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annwyllie
(@annwyllie) reported
from
Richmond, England
@JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service
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Tony Dolce
(@TonyD9999) reported
from
Kingston upon Thames, England
Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice
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Catherine Hodgson
(@Cath_Hodgson) reported
from
Kingston upon Thames, England
@virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
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Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@virginmedia And what about all the other orii problems over the last 2 years!!! Crap
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom
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Çağdaş Akcoş 🧟♂️
(@soktumbey) reported
from
Wandsworth, England
Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.
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Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.
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Ugh
(@Tyrunthecreator) reported
from
Merton, England
@BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now
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Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
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John Steele
(@Chilly_in_the) reported
from
Merton, England
@virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.
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philbyspb
(@PhilbySPB) reported
@virginmedia Still can't access my 02 account Your new 02/virgin media login does not impress. Never had an issue logging in before to the either accounts Customer for years
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media @virginmedia I upgraded my Internet and its the worst service ever. My Internet is on off on off on off on off and switches between 5g which is a big problem. Everything has to keep being reset. Its a lot of money for Internet thats dysfunctional.
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media and 5g. That 5g is rubbish. Its the worst WiFi ever. Its switches between 4g and 5g and any other Gs they have. Totally unstable. Even Alexa is struggling with it. Ive rebooted it sev times bc nothing in the house works with it & nothing fixes it. Drama. @virginmedia
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media and 5g. That 5g is rubbish. Its the worst WiFi ever. Its switches between 4g and 5g and any other Gs they have. Totally unstable. Even Alexa is struggling with it. Ive rebooted it sev times bc nothing in the house works with it & nothing fixes it. Drama. @virginmedia
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media and 5g. That 5g is rubbish. Its the worst WiFi ever. Its switches between 4g and 5g and any other Gs they have. Totally unstable. Even Alexa is struggling with it. Ive rebooted it sev times bc nothing in the house works with it & nothing fixes it. Drama. @virginmedia
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B o b W o o t t o n (also on BlueSkyj
(@bobwootton) reported
@virginmedia broadband down again, third time in a month 🥵 Speeds are up but reliability down on this premium service, both apparently coincident with the arrival of a new router. Out of contract, considering #Hyperoptic now.
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media and 5g. That 5g is rubbish. Its the worst WiFi ever. Its switches between 4g and 5g and any other Gs they have. Totally unstable. Even Alexa is struggling with it. Ive rebooted it sev times bc nothing in the house works with it & nothing fixes it. Drama. @virginmedia
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media and 5g. That 5g is rubbish. Its the worst WiFi ever. Its switches between 4g and 5g and any other Gs they have. Totally unstable. Even Alexa is struggling with it. Ive rebooted it sev times bc nothing in the house works with it & nothing fixes it. Drama. @virginmedia
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🌸 🙀 Teresa Cooper
(@Teresacooper) reported
Virgin media and 5g. That 5g is rubbish. Its the worst WiFi ever. Its switches between 4g and 5g and any other Gs they have. Totally unstable. Even Alexa is struggling with it. Ive rebooted it sev times bc nothing in the house works with it & nothing fixes it. Drama. @virginmedia