Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/28/2026 02:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hounslow, Leatherhead, Wandsworth, Egham, Twickenham, Mitcham, Addlestone, Reigate, Godalming, Merton, Redhill and Ashtead.

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City Problem Type Report Time
United KingdomLondon TV
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia I suggest you improve your so called customer service by getting shut of it and starting again

  • CoydeMatt matt coyde (@CoydeMatt) reported from Kingston upon Thames, England

    @virginmedia Would love to but it’s a bit difficult when none of your Virgin Media Services work....again......3rd or 4th outage this month!!!

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @Boncaii_ @virginmedia My Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • markbkenny Mark Kenny (@markbkenny) reported from Richmond, England

    @virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.

  • afturain Allison (@afturain) reported from Spelthorne District, England

    @virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia My broadband is working it's the TV service that is not working and apparently wont be till midnight! I got an evening of silence ahead of me

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @jonslinn @virginmedia TW11. Nothing . All down

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    I do know people have worse problems but not having internet, mobile phone signal or home phone working is proving a nightmare. #virginmedia and explaining to a 2 yr old why he can’t watch Andy’s Prehistoric Adventures and Hey Duggee isn’t much fun either @CBeebiesHQ

  • CounterCultureG Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky

  • davidjoneshome DJ (@davidjoneshome) reported from Kingston upon Thames, England

    @virginmedia Oh yes, full outage since around 10:00am. All services. Registered the fault, with the resolution estimate just back from 13:35 to 00:00 tomorrow.

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.

  • lisa_hulme Lisa Hulme (@lisa_hulme) reported from Richmond, England

    @virginmedia no internet since 9.30am in TW11. Your website says fix will be 4pm TOMORROW. Can’t get to work -#SWTrainstrike, can’t work from home.

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @virginmedia my Internet is working but my tv service is down and has been since this morning. I've been told it should be back by midnight...pathetic So I got to sit in pure silence tonight whilst this is fixed! Merry f**king Christmas

  • charliehart1985 jack (@charliehart1985) reported from West Molesey, England

    @virginmedia still having issues with Netflix still not working on my tv

  • chrisscoff Chris Scoffield (@chrisscoff) reported from Merton, England

    @Caryl_G2 @virginmedia Status page has the fix eta now at Midnight tonight - it was 13:55 a short time ago. Very unhappy.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    @virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jaykennethsmith James Smith (@Jaykennethsmith) reported

    @virginmedia Good Morning. Yet again having issues with internet connection and this time it’s not showing a connection issue in my area. This is happening daily. Any chance of an engineer coming again please to look at this? All online checks look fine but it definitely isn’t.

  • KathrynM42 KathrynM 💚 (@KathrynM42) reported

    @P_T_McC Sorry Pauline, I’m with VirginMedia. Hope you get help soon. xx

  • ste8555 Ste Cummings (@ste8555) reported

    @virginmedia Mainly broadband problems, my neighbours is fine, I’ve had intermittent problems for years but at the moment it’s worse than ever

  • dave1pringle David Pringle (@dave1pringle) reported

    @virginmedia Hiya…. I upgraded to 500 Mbps broadband from the 15th November, I’ve never getting over 400 Mbps since. Sometimes it’s under 3. I’m pretty sure the Superhub 3 I’ve had forever isn’t capable.

  • MalGriffiths Mal Griffiths (@MalGriffiths) reported

    @virginmedia I understand there's factor that affect signal but dropping from 600mbps to 1.4mbps with in the space of 10 feet from the hub. This has been an on off issue since I became a customer I've got 2 brick type extenders but according to my Last engineer visit they were no good.

  • Carla_Ardis Dr Carla Ardis (@Carla_Ardis) reported

    @virginmedia Let's see if this alternative solution would work...

  • 1SuzanneDonovan Suzanne 🐝💙💫 (@1SuzanneDonovan) reported

    @virginmedia It says there’s no issue. That’s why I ran a speed test. The service is consistently too poor to WFH or operate my smart home devices, and my neighbours all complain about Virgin around here.

  • Truthbo16132871 Truthbomb (@Truthbo16132871) reported

    @virginmedia Why is the installation process so bad with Virgin broadband? Ive been waiting 3 weeks. 2 engineers sent to my address and now waiting for a 3rd. Lack of coordination and poor communication between constructors and engineers cause unnecessary delays.

  • MalGriffiths Mal Griffiths (@MalGriffiths) reported

    @virginmedia Same old crap advice re start your hub done still no change here's a link of more help oops page unavailable......round and round I go.

  • gregtank Greg Tank (@gregtank) reported

    @virginmedia's advice? Call the construction team today. The construction team don't work weekends. This is the level of help I've come to expect over past 2 months. You prioritised our account back in early October due to our circumstance so what now @virginmedia? (3/3)