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Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

Why is my Virgin Media service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Leatherhead come from postal codes KT22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, Ashtead, Tadworth, Redhill, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, and West Byfleet.

CityProblem TypeReport Time
Southwark Internet 47 minutes ago
Croydon Total Blackout 5 hours ago
Southwark E-mail 7 hours ago
Southwark Internet 9 hours ago
Southwark Internet 1 day ago
Ashtead Internet 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • lizmcdonnell1
    liz mcdonnell (@lizmcdonnell1) reported from Wandsworth, England

    @virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!

  • MillsRyder
    cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild (@MillsRyder) reported from Kingston upon Thames, England

    @virginmedia use terrestrial TV SERVICE if you can. Bypass the box.

  • DigitalDaveMac
    David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England

    @virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @virginmedia TV not working and when I call you say everyone is busy and call later. What kind of shocking service is this.

  • BeaverWatcher
    Stefan Rance (@BeaverWatcher) reported from Richmond, England

    Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!

  • jezgibson
    Jeremy Gibson (@jezgibson) reported from Croydon, England

    @virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help

  • annamazz
    Anna Maslowicz (@annamazz) reported from Kingston upon Thames, England

    @virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone

  • Misshayley_1
    Hayley (@Misshayley_1) reported from Kingston upon Thames, England

    @virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy

  • DigitalDaveMac
    David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England

    @virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service

  • DickDunford
    DickDunford (@DickDunford) reported from Kingston upon Thames, England

    @virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.

  • DickDunford
    DickDunford (@DickDunford) reported from Kingston upon Thames, England

    @virginmedia c’mon this is poor service. Can’t sign in, can’t call you, can’t watch TV, this can’t go on

  • ladakovich
    Ladakovich. (@ladakovich) reported from Richmond, England

    @Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((

  • craftybeards
    David Webb (@craftybeards) reported from Kingston upon Thames, England

    @virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @virginmedia very poor customer service from you again. Customers do not liked to be lied to and definitely hate being ignored.

  • njanea
    Nicola Arnold (@njanea) reported from Richmond, England

    @virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!

  • KateRenton
    Mrs R (@KateRenton) reported from Merton, England

    @virginmedia would love to watch this but you cannot provide the service that we pay for.

  • chrisgolds
    Christopher Golds (@chrisgolds) reported from Wandsworth, England

    @chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.

  • CrisSarfLDN
    HoodyStealer (@CrisSarfLDN) reported from Lambeth, England

    @virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery

  • HWick_Bluenose
    Chris (@HWick_Bluenose) reported from Richmond, England

    @virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.

  • davedpalace
    Dave CPFC (@davedpalace) reported from Sutton, England

    @virginmedia no TV signal in SM1 area.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BrennanAyres02
    -Brennan- (@BrennanAyres02) reported

    @virginmedia It’s all devices, it says on the service status that there is nothing wrong in my area but then I click the test hub and it says that there is an issue. Been over a day now

  • DinesTracy
    Tracy Dines (@DinesTracy) reported

    @virginmedia Have tried that. Cant@get past the message remove package or add service. I want to know why my package has gone up to £55. When same package is £24 for new customer. Terrible service@

  • iny1951
    Ind50 (@iny1951) reported

    I have been awarded £2.63 compensation?! Got my virgin media rooter Monday, engineer came Thursday then again Friday as they discovered it was not connected from the street?! Had they asked when I joined this issue would not have arisen. No wifi for 5 days and I get £2.63 comp!😠

  • scottburton1982
    @scottburton (@scottburton1982) reported

    @virginmedia are ****

  • DinesTracy
    Tracy Dines (@DinesTracy) reported

    @virginmedia Offer me new discounts then as have been a customer for years. As i will leave and find a better deal

  • foomaniac
    Dave J (@foomaniac) reported

    @virginmedia Any known issues in WF5? Internet is down here. Green light flashing on router. Tried reboot, no joy. Been over 30mins now with nothing.

  • DinesTracy
    Tracy Dines (@DinesTracy) reported

    @virginmedia Need to speak to someone I can understand. Terrible line to India. My bill has gone up to £55 for phone and broadband. Same package £24 for new customer. Terrible service. How to treat loyalty

  • beezlebum
    Sir Bee (@beezlebum) reported

    @virginmedia I know where it is. Where's my service? Where's my broadband? Where is my explanation (that isn't a cut and paste generic response)? Do you really think it's okay to deprive me of a service for two months because you can't sort out a simple problem?

  • twittle16
    Tom Whittle (@twittle16) reported

    @virginmedia everytime i get through to your pre-installation team, they mess me around because i want to cancel it. I wont be in on the installation date and i will cancel the direct debit with my bank and we will call it quits yeah 👍

  • karengrrrl
    Karen (@karengrrrl) reported

    @virginmedia outsourced service that doesn't understand you. Outdated process. No internet for a week after moving in #winning