Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Ashtead, Woking, Hounslow, Walton-on-Thames, Epsom, Caterham, Kingston upon Thames, Weybridge, Morden, Redhill, Guildford and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Croydon |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Ashtead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia Last time I called I was told there was a cable problem and the field team would be in touch! The engineer didn’t call at my house and I had to chase... not heard from the field team and here I am chasing again!! I need my installation installed properly!!
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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DJ
(@davidjoneshome) reported
from
Wandsworth, England
@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Robert Brauer
(@FunkMaster007) reported
from
Egham, England
@virginmedia where do I get help, says access denied on my virgin hub
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Dean Pallant
(@Dean_Pallant) reported
from
Lambeth, England
@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
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Edin Imsirovic
(@oprahwinfrey420) reported
from
Wandsworth, England
@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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Jonathan Blake
(@sweetbriar49) reported
from
Lambeth, England
@virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Marx
(@ChrisMarxey) reported
@virginmedia Yes the engineer came on Saturday and confirmed cables from the road to the house. I called the customer service line and they said an installation date of the 12th but that cant happen until the outside work is complete by the 3rd party?
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adamhardie
(@Adamdh39) reported
@virginmedia @OverwatchEU What is going on in the cr5 postcode area? No broadband for 4 days. originally told it would be back by 5pm Friday. Of course it wasn’t. Monday I call to check problems and it says should be fixed by 4pm. that never happened either. Now says they are working on a complex issue?
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Baited Beth
(@BethReid93) reported
@tonymc39 @virginmedia I had to deal with this myself 2 weeks ago. I joined the chat at 9.30 and finally took a new (and worse) contract at 4.50. The only reason I agreed was because I was so tired I didn't have the energy to cancel and shop around. I'm 29, single, no kids. God knows how others manage
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Asmah
(@Asmah__h) reported
@virginmedia just rang customer service after having internet for 5 days and not impressed with performance. Customer service had a newbie had no idea!! Trying to push to another dptmnt and couldn’t! 45 mins wasted. Think I’m ready to leave !!!!!
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Karrie
(@KarrieboKarrie) reported
@tonymc39 @virginmedia Terrible company. Robbing w@nkers.
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Rashna Ladhani
(@rashnagb) reported
@virginmedia Can you give an update why we have no network or telephone in HA2 area and when should we expecting it to start. Wfh not possible, kids online homework not possible. Appalling service as can’t get hold of anyone to get an update. Pls resolve issue asap.
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jenni cribb
(@jenni_q8) reported
@virginmedia I think I mean pods...I was told I'd get 3 free with my upgrade, yes I've raised it and it's under investigation. I was told wifi can't be guaranteed but through a cable can be, WiFi ranges from 40 to 400, cables never higher than 85/90
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Sarah Mannion
(@suddenlysarah1) reported
@virginmedia WiFi down again, your help pages are erroring and so is my patience level. This has been intermittent all day. Is there known issues in Sheffield?
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Amanda Babington
(@AmandaBabington) reported
@virginmedia Have you read this community page? It is FULL of customers with the same problem as I have. The issue is with YOUR hub 5! I spent 8 hours trying everything possible on my laptop. To no avail. I would like our old Hub back as the new one does NOT work.
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Brid joynes
(@bubblychick2001) reported
@virginmedia She is calling me back tomorrow to see if its sorted if not she will start another new contract.I might get another remote. Tbh your call centers have been very unhelpful in general since 2020 I downgraded last year because I couldn't get help with WiFi and a second v6 box