Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Redhill, Guildford, Ashtead, Staines, Merton, Godstone, Sutton, Kingston upon Thames, Hounslow, Richmond, Woking and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
||
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@HarryBrianEllis I moved from virgin media years back. Dodgy bills with made up charges and internet constantly going down. Never looked back
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia intermittent internet now for 2 days and no answers from you. Dreadful service. #virginmediadown
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia as a key worker, delivering Teams lessons online, I would expect any broadband issues to be responded to immediately. Sadly, this has not been the case; despite repeated complaints about the broadband dropping out mid lesson, you have not resolved the issue.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@jmc_what @virginmedia I’ve just got through and they say there’s a problem with my hub, which I question as I’m in London and there are loads with Virgin internet issues.
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
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Judy 🍊🍊🍊#blm
(@Judyinrichmond) reported
from
Richmond, England
@MylesWardenOwen @richardbranson @virginmedia Virgin media has been going down for years. When I was with virgin my internet was constantly down, at least once a month. Change, they are crap.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt O'Connor
(@ProfMatheu) reported
@virginmedia After promises this has been resolved, I've got an incorrect bill and customer services have just hung up on me. It's as though the hours and hours spent over the phone have just been ignored - please keep complaint C-210122699 open. @CISASUK please help consumers.
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Geeta Hirani
(@HirGeets) reported
@virginmedia It seems link is not working
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Rachael De Asha
(@rachaeldeasha) reported
@JohnMatthewsEFC @virginmedia We’ve cancelled ours and obv there’s still time for the contract to end after cancellation and the service is honestly awful. Dreadful ex is the only way to explain it!
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Nij
(@Nijman44) reported
@Techie21272258 Ig3 area. There was an outrage they said and should be fixed by last night. So poor #virginmedia
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Alex Smith
(@Infotainer48) reported
I've finally had it with @VirginMedia. The new hub which should have been delivered on 10th still hasn't arrived. My latest bill is almost £15 more than it should be. And the letter I sent to cancel my contract was signed "COVID". Let me out!
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Rabbie Frazer
(@Rab27461637) reported
@virginmedia Just how long am I going to have to deal with Virgin's disgraceful & unprofessional so-called "customer services". For the third month running I've been overcharged for 17 texts instead of 7 !? These Virgin employees are a nightmare to deal with !!!
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ccc
(@Obanlad1970) reported
@virginmedia signed up to Virgin in January , today is my installation date and I have just found out it’s been delayed by 2 weeks ! It’s a really bad start.
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Stuart Lawler
(@StuartLawler) reported
Hi @VirginMediaIE did you know that your new Virgin Media Connect app on iOS has some serious accessibility problems for blind users? Could you kindly reach out to the people at the @NCBI_Sightloss @IALabs_ who will be able to advise on fixing same.
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Techie
(@Techie21272258) reported
@gsh68 @virginmedia I’m in the same area as you and have the same issue. Service status shows as fixed yet green blinking lights are on my hub. I’d call out an engineer if I were you because it looks like some update that they did yesterday bricked some of the hubs
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Claire Ellul
(@claireellul) reported
@virginmedia Yes it shows issues this is the fourth or fifth time in the last 3 weeks that there have been problems is this part of a wider outage?