Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Carshalton, Mitcham, Coulsdon, Hounslow, West Molesey, Leatherhead, Wandsworth, Egham, Twickenham, Addlestone, Reigate and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Kelly
(@kellygibbins81) reported
from
Wandsworth, England
@virginmedia why is it at 10pm at night my internet either is non existent or so slow everything is buffering? I feel like I’m back in the 90s! Starting to seriously wonder why I pay so much especially after all the outages lately... lucky for me my contact ends next month!
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clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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Dan Marsh
(@DanGosBig) reported
from
Lambeth, England
@virginmedia another week, another loss of broadband service. And your status update suggests no fix until 4pm today, without providing any details. I expect a big drop in my bill this month
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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John David
(@johnedavid) reported
from
Egham, England
Outraged! Spent 1 hour on the phone trying to sort out an order for two @virginmedia mobile phones. On top of 2 hours yesterday. Still not resolved, and can’t cancel the order without passing me on to a third customer service agent. Worst service ever! #virginhatecustomers
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Danielle DeLellis
(@spokeswoman4me) reported
from
Wandsworth, England
@virginmedia What a farce! I bet you're picking up all other calls except those from people who want to leave your terrible service! Call disconnects because you're too busy (your own fault that your service is so bad that so many people want to leave) & no other way to cancel!!
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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John David
(@johnedavid) reported
from
Egham, England
I’ve been a @virginmedia customer for years, and now feel foolish for suggesting that my wife and daughter use Virgin after their contract with another company expired. Not sure I can face contacting them again tomorrow. #completelashup #awfulservice #virginhatescustomers
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@jamiepattenden1 @virginmedia It was a cable issue apparently, a second engineer is coming out on the 23rd to lay some new cable.
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Richard Doré-Boize 🏴
(@Boizey) reported
from
Leatherhead, England
@virginmedia is your service down in the KT22 area this morning?
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia can you please tell me why that when I check my service status it says my broadband in fine when it quite clearly isn't? I need to work from home but can't because of your very poor, very expensive broadband.
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@mouseamillion @virginmedia It's an issue with our cable, so anything plugged in is OK, just our wireless network.
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia did it the other day i don’t remember im afraid, since it’s an intermittent problem it’s hard to reboot it before it’s come back on
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PelhamB
(@PelhamB) reported
from
Croydon, England
@libertyglobal Nice. But @virginmedia refuse to extend their existing network by 50 yards to allow me & my neighbours the option of super fast broadband. Instead we’re left struggling with speeds in single digits. And we don’t live in rural Scotland - we live less than 15 miles from C London.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brian
(@Bval123) reported
@virginmedia I have, but they don’t know how to help … it will be over 6 weeks by the 19th with no guarantee that it will be installed by then and be postponed even further.
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Richard Cliffe
(@alcedohalycon) reported
@virginmedia a call centre in India keeps calling me advising that someone keeps using my Internet and my account has been hacked. As soon as I tell them what I do they hang up. How are they getting my data?
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Alison Pennell
(@babybint1) reported
@virginmedia someone was supposed to call us back Monday re an upgraded package,havent heard a thing since.If we call back we will want the package we were offered on Sunday.Really bad service
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Martyn Lucas
(@Martyn_Lucas) reported
@virginmedia Great customer service! No contact, despite my contract ending which they say they will. Now they put my bill up by 40%!!!
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Andy Disley
(@DisleyAndy) reported
@virginmedia need some help getting my phone to work in the US. Rang before I left and was told it would use my data then would charge me one that was gone, can’t get connected at all but was told phone was enabled to roam in US
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James
(@J7scaife) reported
@virginmedia No issues in my area! Getting just over a 10th of the speeds I’m paying for, thats poor
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RainbowDesigns🌈
(@Twinklestar192) reported
@virginmedia Hi. I'm trying add an email to my mobile device but it is saying 'cannot verify' 'Pop/imap isn't turned on for this account'. Yet it was fine the other day plus got an email for that address in another inbox ok. Also I've added it before with no issue.
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Dr. Eldritch
(@OriginalMojo13) reported
@virginmedia Speed issues. It's not above minimum speed. If another person asks me that, I'll tear th hub out of the wall and throw it in the street. You must think us stupid. Also british people need jobs. I haven't spoken to one British person on any call. The issue is you, not me or setup
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Pirat Peter 🦊Trans Rights🌈
(@PiratPeter) reported
MAYBE @virginmedia I would've accepted the generous offer that your retentions department phoned me with the day after I cancelled if I was offered that rate by default when searching for a deal a month ago. Poviders sort your crap out- stop overcharging at first point of call!
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Chinny
(@davisoufc1) reported
@virginmedia Is anyone going to help me regarding my Mobile sim only contract log in details, please.