Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Woking, Richmond, Redhill, Hounslow, Mitcham, Guildford, Epsom, Wandsworth, Feltham, Caterham, Walton-on-Thames and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| London |
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| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Ivan Georgiev ♠️
(@ivang21022) reported
from
Lambeth, England
@virginmedia My WiFi disappeared... green lights flashing...is there an issue and if so when is it going to be fixed?
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ravi
(@rsravi2018) reported
@virginmedia sorry not willing to pay new increase this year service is poor shocking in My area existing customers don’t get looked after either
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Roman | Founder of CU
(@ItsRomanian) reported
@DannnFTW @virginmedia @ExitLag Keep in mind I play on 8-10mb connection that fluctuates consistently because AT&T is *******.
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andrew feltham
(@andrewfeltham) reported
@virginmedia just had a call saying internet provided trying to get hold of me automated call saying my internet will be cut off in the next 24hrs is this a scam .thanks for any help
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Richard
(@nibo1960) reported
@ONLYONEGIBBO @virginmedia That's bad. I always cancel a direct debit when I cancel a service, just in case.
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عبد الرشيد سهيل
(@Master_Roshi__) reported
@virginmedia The problem is, you guys have done most of it. The account has been transferred but billing emails are still being sent to the old owner. The direct debit was not updated. Even though other details such as name, phone and passwords were changed.
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🦋 Shan 🦋
(@inyourowntime_x) reported
@virginmedia We’ve already done tnis months ago and it didn’t help the issue as the bot didn’t understand anything that’s why we’ve been trying Twitter because calling up they said they’d refund us but never did so running out of options
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Paul Mackenzie Ross
(@pmross) reported
from
Farnborough, England
@virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?
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ST
(@smalltext1) reported
@virginmedia It’s not an outage, the speed is slow as the network is not reaching my attic. I’ve tried calling and have been on hold for 30 mins. I think I need a booster to boost the signal
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Matt Price
(@prowlerthedevil) reported
@virginmedia so my internet has gone off and your closed, spent 10mins going through your automatic number press for you to hang up, I'm not paying your increased bills if your can't be 100% operational
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kate
(@kate88711231) reported
@virginmedia Please don’t be of the understanding that we have not exhausted this list of “help” lines!!! NO-ONE IS HELPING!!! The absolute least you could do now is give her back the money you’ve charged her for this month, considering she has HAD NO INTERNET!!