Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/29/2026 04:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hounslow, West Molesey, Croydon, Leatherhead, Wandsworth, Egham, Twickenham, Mitcham, Addlestone, Reigate, Godalming, Merton and Redhill.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • LynsLot Lynsey Smith (@LynsLot) reported from Croydon, England

    @virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

  • toby_goodwin97 Toby-Wan Kenobi (@toby_goodwin97) reported from Kingston upon Thames, England

    @virginmedia I’ve moved house and was told my WiFi would be up and running today but it isn’t and I can’t get through to anyone to help me sort this issue, 3 of us are working from home with no internet, outrageous!!

  • JJT35 john treacy (@JJT35) reported from Wandsworth, England

    @virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!

  • npirvine Nirv (@npirvine) reported from Kingston upon Thames, England

    @virginmedia Why do you make it so difficult to talk to someone about getting a replacement broadband/tv cable because the equipment originally sent out is broken.

  • Nik_Simon88 Nik Simon (@Nik_Simon88) reported from Wandsworth, England

    @virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?

  • sinders25 Sindy Grewal (@sinders25) reported from Esher, England

    @virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.

  • jagats James (@jagats) reported from Whyteleafe, England

    @virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia still having problems in sE6 london

  • LisaWardComms Lisa Ward (@LisaWardComms) reported from Kingston upon Thames, England

    1/2 Absolutely disgraceful service from @virginmedia - we’ve been trying to cancel your service since the middle of October and have been repeatedly cut off when being transferred to the cancellation team. In the end we had no choice but to cancel our DD.

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for

  • XAVIER2009KY XAVIER FERNANDES (@XAVIER2009KY) reported from Hounslow, England

    @virginmedia seems virgin forgot about customers. I been waiting 2 months to settle my internet service . I even paid early statement fees. Not fair to charge such fees in current pandemic times.

  • IIndigoMouseRH Rachel Hayden (@IIndigoMouseRH) reported from London, England

    Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???

  • Nwokojojo Jojo Nwokoye (@Nwokojojo) reported from Wandsworth, England

    @virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • OreMeta Ore Meta (@OreMeta) reported from Wandsworth, England

    @virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nicola_claireg Nicola 🐜#1188 🐜 🖖 (@nicola_claireg) reported

    @virginmedia Over 2 weeks of continuous calls to you, speak to different people, no call back when said they would, I have been asked for a tenancy agreement to confirm we are moving to the property and previous tenants moved out. I have sent this and still nothing? How will texting help?

  • Pientello Christian Furr (@Pientello) reported

    @virginmedia BBC iplayer is not working on the TiVo box. Your telephone lines are busy. Please respond or sort this out #stayconnected #virginmedia

  • StephenHale76 Stephen Hale (@StephenHale76) reported

    @virginmedia Morning, i have an intermittent fault with my TV. The screen keeps pixelating, worse some days, not as bad others, and some days not pixelating at all. Please can someone look into this for me?

  • BewitchedBB Clare Leybourne (@BewitchedBB) reported

    @virginmedia @virginmedia it’s on all my apple mobile devices - can you help? There’s also hardly any connectivity on my laptop unless I’m next to the router.

  • DangoEddie Eddie Van Dango (@DangoEddie) reported

    @virginmedia need your help, been told from your sales team I cant get your fibre. I got a email from your engineer dept last year that I can get your broadband. Can you please investigate.

  • Sallykmd Sally K Dalzell🌍🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Sallykmd) reported

    @virginmedia Shameful service. No internet for over 48 hours. Need to reregister fault, they stop sending updates,. False text claiming fixed when not. All to avoid compensation no doubt.

  • Nicola21678132 Nicola (@Nicola21678132) reported

    @virginmedia I also get no wifi signal in my kitchen or son’s bedroom anymore which I used to get. This isn’t a recent problem, this has happened over the last 3 months. The whole service seems to be getting poorer

  • Oviedimples Ovie-Johnson (@Oviedimples) reported

    Hey @virginmedia your 03454541111 number is not working I need to cancel my contract your chat system is not helping either

  • 65Briangallagh Brian Gallagher (@65Briangallagh) reported

    @VodafoneUK I need @virginmedia to get onto this. I loved the service from @VodafoneUK but I just moved house and got a bundle that included an all you can eat data sim but apparently I am too far from the mast...

  • RajBhanderi15 Raj Bhanderi (@RajBhanderi15) reported

    @virginmedia This is my problem.