Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hounslow, Walton-on-Thames, Epsom, Caterham, Kingston upon Thames, Woking, Weybridge, Morden, Redhill, Guildford, Carshalton and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌺
(@powerandrea) reported
Re the J word and trending Twitter. After weeks of shutting down and resetting itself our @virginmedia box finally went properly on the blink Thursday evening gone. No technician available until Tuesday. Think we've had a very lucky escape.
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Andy
(@AndoATW) reported
So @virginmedia calls me to lure me back. They give me their “best price” (about £85). A few days later I go through that negotiation dance with @skytv they give me a comparable offer. So I call Virgin to cancel and then all of a sudden they offer me £70. #FuckNegotiation
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Carl Powell
(@Powell170) reported
@virginmedia right then, one very unhappy customer! I was under the impression that fiber broadband was the best and quickest you could have… have your 350mb deal and its ****!!! Had better connection and speeds with BT superfast broadband. How do I get out of your contract?
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TiTo
(@SwitcherX23) reported
@virginmedia how long until your issues are fixed your site won’t let me access it are you being attacked ?
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Nathan swarbrick
(@nathanswar) reported
@virginmedia And no the issue still not sorted absolute joke
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Craig Smith
(@CraigSmithSPC) reported
@virginmedia can someone please get in touch with me. I moved home on 12th May, gave over months notice to you of the move and I’ve still no services or installation. Every time I call I’m on for over a hour and passed about. Service has been shocking.
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Mariam M
(@mariammmnt) reported
@virginmedia I’ve just called again and again been cutoff mid call. Being a utility company, you seem to love doing this to your customers. Take our money and then make us struggle to get some service.
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Simon
(@pennilessarcade) reported
@virginmedia no internet since storm last night. Received a text to say this was fixed but still nothing. Live status has been inconsistent all day: says no issue when logged in, but down when the same postcode entered and no account name. Can't work from home full time like this
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Mariam M
(@mariammmnt) reported
@virginmedia How do I make a complaint if you don’t respond to the Contact Us form, don’t deal with it via Twitter and cut me off when I call??
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adamyh
(@adamyh) reported
@rolphandfloyd @virginmedia We have had issues with Sky Fibre in Purley as well. Note that an exchange box was involved in a car crash on the 1st of June which might be contributing to the interruption of service. But my service went down on 31st May at around 11:15am. Cc @SkyHelpTeam