Virgin Media outages and service status in Leatherhead, England

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Richmond, Woking, Walton-on-Thames, Redhill, Hounslow, Mitcham, Ashtead, Guildford, Epsom, Addlestone, Feltham, Kingston upon Thames, Wandsworth, and Chertsey.

City	Problem Type	Report Time
Croydon	Internet	1 hour ago
Croydon	Internet	5 hours ago
Croydon	TV	1 day ago
Richmond	Internet	1 day ago
Croydon	Internet	2 days ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

• 
  Shasa Colson (@THE_COLSON) reported 1 minute ago from Merton, England

  @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 2 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Stephen Champion (@Champs707007) reported 6 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Kirsty Nunn (@kirstyrosenunn) reported 6 minutes ago from Guildford, England

  Hey @virginmedia @virginhelp can you have a look at your wifi service in the Guildford area? It’s been patchy for weeks, now have had no connection on any device for the past 24 hours; as someone who works and studies from home a lot, this is quite worrying and frustrating

• 
  J (@not_on_fire) reported 7 minutes ago from Epsom, England

  @virginmedia broadband not working since late last night and your website appears to be down. What’s going on?

• 
  Baltazarka (@MiaZagica) reported 7 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Marco Olevano, CFA (@MarcoOlevano) reported 10 minutes ago from Hounslow, England

  @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

• 
  SusannJerry (@MrsJerryTweets) reported 12 minutes ago from Hounslow, England

  @8252Hazel @virginmedia Yes it has been unreliable for a week now. Their customer phone line goes straight to voicemail. Monthly bill goes up by£9 this month for such a poor service.

• 
  Fred 🇻🇨🤌🏽 (@Hairouna92) reported 13 minutes ago from Richmond, England

  @virginmedia internet has been awful in the whole of the TW11 area for the last 24 hours. Fix please

• 
  Philip 🦅 (@Phil_Swallow) reported 13 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  itsnotOK (@itsnotO56763609) reported 21 minutes ago from Spelthorne District, England

  @virginmedia Why do you make it impossible to downgrade packages? Choosing "change package" only allowed was upgrade. Talk to customer service, they say they're only allowed to upgrade. Is the only possible to reduce package by cancelling?

• 
  Ravinder Judge (@judge_ravinder) reported 25 minutes ago from Hounslow, England

  @virginmedia surprise surprise once again the connection is lost between the hub and box, only lasted a day. There are no words for the service you are providing and lack of resolution

• 
  itsnotOK (@itsnotO56763609) reported 28 minutes ago from Spelthorne District, England

  @virginmedia when are you going to return my call. Phoned customer service on Thursday, Aggie promised to call back, but still hasn't 😕

• 
  Rana Rahman (@ranaraptor) reported 32 minutes ago from Wandsworth, England

  @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

• 
  Jeff Brown (@fadermonkeyking) reported 33 minutes ago from Richmond, England

  @virginmedia I’m trying to cancel an engineer appt next week. Followed online instructions but only option I get is to re-book for a different time. No option to cancel. And I don’t have time to wait for a response from you if I phone! Help!

• 
  Robert Hallam (@Robertfhallam) reported 34 minutes ago from Spelthorne District, England

  @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

• 
  Rana Rahman (@ranaraptor) reported 38 minutes ago from Wandsworth, England

  @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

• 
  Ranjan Mallya (@RanjanMallya) reported 41 minutes ago from Croydon, England

  This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

• 
  Deano (@Deano1969) reported 44 minutes ago from Wandsworth, England

  @virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?

• 
  Mike Fuller (@ninepine) reported 45 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ex-Fedupcivvy (@Fedupcivvy) reported 4 minutes ago

  @obbsie @virginmedia Everyone I know who used to be with @virginmedia has moved to another provider having experienced the same rubbish service you're getting. Banged on my door a few weeks ago, got sent packing, told the sales person I'd rather go totally offline than use them

• 
  Michael Clarkson (@ria_747) reported 5 minutes ago

  @Stephencheatley @virginmedia Just get freeview or freesat, Stephen. I’ve got Virgin media broadband and to be fair I’ve never had any problems.

• 
  BigK (@KelvinFavell) reported 11 minutes ago

  @virginmedia is there an issue sending out a 360 upgrade box? Told it takes up to 7 days. It is now 12.

• 
  Martin Collins (@Martin84Collins) reported 11 minutes ago

  @virginmedia Any update on this issue as anything in the virginmedia store when you try and load it up it freezes. There is a TV issue in service status it says it should have been resolved yesterday. My area reference is 031. Thanks

• 
  Mia (@LondonMum2025) reported 13 minutes ago

  @Benleo @virginmedia I’m having the same issues with them

• 
  Steve Hard (@PercivalPeabody) reported 16 minutes ago

  @Benleo In the end, I wasn't prepared to waste my time trying to get blood from a stone, so I called my bank to report it as fraud. Whether they put it down as fraud or not, I don't know, but they knew all about Virgin Media and did a chargeback for me.

• 
  John Parsons (@snipsy1) reported 17 minutes ago

  @RobRollin2 @virginmedia Yes 2026 and only guarantee speeds for a wired connection. Signal strength has got lower with new routers generating extra revenue whilst customers suffer and pay

• 
  Phil NSNO (@Mccartney2Phil) reported 19 minutes ago

  @virginmedia there has been issues with the set top/TV since May 18th and it's still not fixed...why ?

• 
  Carrie (@IamCarrieagain) reported 20 minutes ago

  @virginmedia My issue is you turned off my working router. I'm disabled and you turned off my service.

• 
  Michael De La Broc (@MDeLaBroc1) reported 20 minutes ago

  @Benleo @virginmedia Last MARCH I went in store to enquire about a new, better priced broadband contract or to disconnect. I was going abroad for at the time, but wanted something better when I got back, I was sold on a new contract. Apparently my previous account should have been closed there and then. In September my service is cut off with no explanation, I do most of my work online so this is obviously bad, I got in contact, turns out my direct debit was still going to the supposedly cancelled account, not the current one, for the next three months I have a never ending series of chats on the phone or online chatbot to try and figure out what is going on. I can't log into virgin media online, because the credentials I used, take me to a placeholder screen, because the account is deleted or something, I don't know, no one can tell me. I go abroad in December, come back in January, same problem, the internet is disconnected for ''non payment'', all payments, are still, going to a an account that was supposed to be deleted or merged into my current one a year ago. every other month I am having to redo the same chat on their chatbot, followed by a customer complaints phonecall with some arrogant Indian who barely speaks English and doesn't understand what I am trying to tell him. And every month this goes on for, they are charging me a £7 late fee and even letter saying the price for the contract I am barely receiving service from is going up due to inflation. Truly is an absolute travesty this company, I am just going to cut the entire thing loose and go to StarLink the next time this happens, which I expect will be in two weeks going by the near monthly disconnects I am put through