Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 12/10/2025 04:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hounslow, Guildford, Southwark, Walton-on-Thames, Woking, Richmond, Redhill, Mitcham, Epsom, Wandsworth, Feltham, Caterham and Twickenham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomCroydon Internet
United KingdomCroydon Internet
United KingdomHounslow Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I run the tests and everything but my internet is still down

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again

  • KateProudman Kat P (@KateProudman) reported from Richmond, England

    @PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @TheBull39 @virginmedia Got exactly the same problem...

  • tbush Tim Bush (@tbush) reported from Wandsworth, England

    @jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬

  • TerryDBlack Terry Black (@TerryDBlack) reported from Lambeth, England

    Jesus Christ @virginmedia is beyond terrible. Please, save yourselves, avoid them at all costs! I can just about remember the internet.. the future looked so promising.. so exciting..

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia It’s not working at all...

  • MalcolmDGama04 Malcolm (@MalcolmDGama04) reported from Croydon, England

    @virginmedia Not one person at your technical help desk knows how to configure a router.

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia No, each time I go through the online service status route I just get a loop of checking the lights

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.

  • craigstrong Craig Strong (@craigstrong) reported from Richmond, England

    @virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No help for your customers who are struggling, disgusting service!

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia I’ve done everything,still not working

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia My internet it’s still down and I haven’t got any response...

  • MetfeXs Matthew (@MetfeXs) reported from Merton, England

    @virginmedia There’s no problems on my area

  • povey_zach Zachy P (@povey_zach) reported from Richmond, England

    Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.

  • HeartSure heartsure (@HeartSure) reported from Kingston upon Thames, England

    @vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats

  • MortlakeParish MortlakeParish (@MortlakeParish) reported from Richmond, England

    @virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • diolchbabs Diolchbabs (@diolchbabs) reported

    @virginmedia You send me a bill that makes no sense so I try and log in to view the statement and I am not able to log in. It keeps timing out?! Is your website down?

  • bazza141 Barry bhoy (@bazza141) reported

    @virginmedia Yes plenty , I ha w just spent two hours on the phone to India and I’ve been passed about like a scud book to different foreign tongues and then they lost connection !!!!! 2 hours !!!!!!! And also when I go to make a complaint , surprise surprise your web page is down

  • cmcfc3985 Chris (@cmcfc3985) reported

    @virginmedia I agreed a new deal with the retention team and thought it was the same package as I was getting, buts it turns out its not now ive seen the contract. So I wish to cancel the change and continue with my 30 day notice period

  • cmcfc3985 Chris (@cmcfc3985) reported

    @virginmedia Ive tried calling numerous times in the last week and never get anywhere on the phone. Ill text the number and see where I get cheers

  • danny3073 Danny Smith (@danny3073) reported

    @virginmedia why does no one ever call back your customers when they say they would! When you call to try and resolve your issue operators cut you off cause they can’t be bothered with your issue! And when you call to leave oddly you don’t want to answer for a bloody hour now

  • FaucetsOff Faucets Off (@FaucetsOff) reported

    @virginmedia Hey @virginmedia You really need to look into this complaint Ref C-2701213201, my Dad has been trying to get in touch for days with no reply from yourselves -he agreed to a contract which you've completely changed for the worse, and now doesn't agree to it.

  • FaucetsOff Faucets Off (@FaucetsOff) reported

    @virginmedia Hey @virginmedia You really need to look into this complaint Ref C-2701213201, my Dad has been trying to get in touch for days with no reply from yourselves -he agreed to a contract which you've completely changed for the worse, and now doesn't agree to it.

  • Loverofcrisps crisp lover (@Loverofcrisps) reported

    @virginmedia Okay, but she can't. Hence why she has been left without a functioning box for so long (still no apology). So I'll have to write to you to cancel as charging pensioners for equipment that doesn't work, isn't something you would look to resolve?

  • Richlflee25 Richard (@Richlflee25) reported

    @virginmedia I can’t login to my virgin media account are you having issues with your authentication??? I had similar issues yesterday????

  • CraigWithers Craig Withers (@CraigWithers) reported

    @virginmedia can’t login to sky sports on my laptop with my virgin details. Need to fix this please