Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Redhill, Guildford, Southwark, Croydon, Epsom, Wandsworth, Feltham, Hounslow, Caterham, Walton-on-Thames, Twickenham, Surbiton and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Service issues would not affect the box or lack of hd
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Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Merton, England
@virginmedia service has been out since Monday, and still no information from you as to what the problem is, nor when it will be fixed! No notification to advise of issues! To quote your #StayConnected hashtag, it’s a bit hard when you can’t connect! What’s going on?
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia have been on ‘hold’ for over 24 hours now, time to cancel my contract! Our box is buggered and we have missing channels, no point staying on.........
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MarkusOreillius
(@FrTedCrilly) reported
from
Old Windsor, England
@virginmedia Paid for sky sports, not getting HD, TiVo box has issues dropping sound needing reboot and channels missing! Call me!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Noel Moody
(@noel_moody62) reported
@Hughesy_B @virginmedia I would never use @virginmedia again even if it was free
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David Murtagh
(@davidmurtz) reported
@GeekyBaz @virginmedia Yep mate..shocking customer service which closes at 8pm so I cant get help for my issues and i am a carer for my son who has needs
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X0R3ed @ym0n 😷
(@azelhajjar) reported
I searched for @virginmedia I get a list of people complaining about your broadband service. My Internet is down since yesterday. Since is the 4th time this happen in one month and every time your website says there are issues in your postcode. I am now considering leaving.
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Tericho (Checkmark)
(@TerichoHorror) reported
@virginmedia I have a handful of content creator friends from all over the country reporting a similar issue. I need stable internet for my job. These outages are costing many of us money.
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Daniel Seabrook
(@DanSeabrook) reported
@virginmedia feeling let down. Even though a price was agreed for services if I called back on Friday it was not honoured. The service assistant I spoke to on Friday could see my notes and told me I had been misled but there was nothing he could do. Please check the recordings!
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Val2327
(@wal2327) reported
@virginmedia Hey, I had had someone from the field team booked 4 times, 4 no shows, file a complaint and it came back sorted without any reason.
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hannah farrington
(@hannah_rf) reported
@virginmedia what's going on with my service had no broadband in my area since last night
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AddiscombeEagle
(@croydonboyz) reported
@Hughesy_B @virginmedia Mine went from £188 a month to £93 a month. Still cannot believe that in 2022 a bill has gone down by over 50%. All in writing now too.
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charlotte smith
(@rhinobabe) reported
@virginmedia how when there's a huge issue at this time are the phone lines closed 😡😡😡😡😡😡😡😡😡
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gabrielle
(@_gabbiexx) reported
@virginmedia we got our new Wi-Fi router yesterday as a new customer and it won’t work?? Can you help pls