Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/11/2026 12:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Guildford, Hounslow, Southwark, Croydon, Sutton, Merton, Ashtead, West Molesey, Redhill, Leatherhead, Wandsworth, Woking, Walton-on-Thames and Epsom.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomGuildford Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHounslow Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England

    @virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

  • Boizey Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.

  • maffff Matheus na Casa (@maffff) reported from Lambeth, England

    @ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!

  • JohnPeeOfficial John Pritchard (@JohnPeeOfficial) reported from Merton, England

    @virginmedia goes down more than a brothel worker

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia We are still waiting for the customer service call that was coming at 8am.

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No compassion or help for customers that are struggling! Disgusting attitude!

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    No access to the Internet @virginmedia anyone else having problems

  • kzrdr2 Izabel Sequeira (@kzrdr2) reported from Hounslow, England

    @virginmedia hello virgin what is wrong with the Wi-fi. It is down.

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • Chivers67 Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

  • lukebaileyphoto Luke Bailey (@lukebaileyphoto) reported from Lambeth, England

    @virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer

  • BallardEmmamay emma may (@BallardEmmamay) reported from Spelthorne District, England

    @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 110218_fle4gle 110218 (@110218_fle4gle) reported

    @virginmedia COP Tuesday but no confidence in that, will call daily as per previous in case we find "lord lucan or shergar", I mean a manager before then. Apparently you are too busy to call any sooner and no promise the loss of service issues will be addressed on that call.

  • LestahMurph LestahSkempi (@LestahMurph) reported

    @virginmedia I've been sent the following number to solve my issues with your poor service. How much will this call cost me? Number given +447533051809

  • donkymagic Donkymagic (@donkymagic) reported

    @virginmedia Hey CW... ive had my old router reactivated as I suspect the hub 4 is the issue..just waiting for it to come back on.

  • Danfrom1985 Dan Peters (@Danfrom1985) reported

    @virginmedia No one has been able to help with email, address or phone number.

  • SeamusMcCabe10 Top Dog (@SeamusMcCabe10) reported

    @virginmedia No but that’s not a surprise as your customer service is horrible- why did you not chase this up 6 months ago. Go away and stop trying to intimidate customers because they leave

  • Deep_diver_uk Paul (@Deep_diver_uk) reported

    @virginmedia @O2 Thanks for reply, they can’t do anything been like this since Feb 22 when on virgin sim before Virgin switch us to O2, Parents can’t use phone just wish told can’t cancel as will affect virgin contract. So what do they do..

  • xSmithy1980x x Smithy x (@xSmithy1980x) reported

    @virginmedia No, when I call you guys it says it’s an ongoing outage but like I said been going on for nearly a month now and it’s always at peak times it goes off . It’s so frustrating. Can’t see how it’s taking this long to sort out

  • Db_Kopite Dave B (@Db_Kopite) reported

    @virginmedia I understand that, just does make sense to me that loyal customers that have been with the company for 5+ years have no incentive to stay with you and other are rewarded for joining. If i was to leave and come back would i be a "new customer"?

  • KBozeat Karen Bozeat (@KBozeat) reported

    Virgin Media completely useless. Our hub router has broken and I've tried for two weeks to get it fixed or get a new hub replacement. Complete joke. Called them. Put you on hold then just leave the call. Don't use Virgin, terrible support!

  • willhenderson29 will henderson (@willhenderson29) reported

    @virginmedia Speed is fine apparently but still can’t use a PlayStation that’s hard wired. This same console worked fine with BT. Please let me know how I can cancel and get a full refund.