Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 03/16/2026 14:00

March 16: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Guildford, Ashtead, Staines, Merton, Godstone, Sutton, Kingston upon Thames, Hounslow, Richmond, Woking, Redhill and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • Goldenlocks Estelle Levacher (@Goldenlocks) reported from Richmond, England

    @virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!

  • DanielBurns91 Daniel Burns (@DanielBurns91) reported from Dorking, England

    @virginmedia your phone lines are telling people your call centre are closed! I have had an issue with our bill since we opened our account with you. I was apologised to on the 30th October and ASSURED the credit would be applied to November’s bill. Just been charged full amount!

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia someone just answered and then put the phone down on me

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    @virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @virginmedia anyone able to offer support today? Holding on for 22mins so far 😟

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • MoriartyMark Mark Moriarty (@MoriartyMark) reported from Merton, England

    @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

  • strutcakes Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia

  • ART_67 Alex Taylor (@ART_67) reported from Wandsworth, England

    Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

  • Em__Charlotte Emily Redhead (@Em__Charlotte) reported from Cranleigh, England

    @virginmedia is the WORST service and Provincetown I have ever used and their customer service team is absolutely dreadful and can’t even keep up to date with when you have left the property. If you are ever looking for broadband- DO NOT GO HERE! #rantover

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • justclearuk Just Clear (@justclearuk) reported from Richmond, England

    @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!

  • strutcakes Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    .@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 77777777_aj Ashley Harris (@77777777_aj) reported

    @virginmedia Total loss of service and resetting the hub and service test has failed. Although the service status in the area is fine by your service status phone service. This is definitely not the case. Planned works in the area due to start tomorrow

  • staylucky Neil Baldwin (@staylucky) reported

    @virginmedia Your code of practice states I can submit via web form - I tried that twice with no acknowledgement or response - many others on twitter the same experience, perhaps why @ofcom should consider if your complaints process is designed to “defeat” complaint submission

  • Mrs_Spurs_1882 Lisa 💜💜 (@Mrs_Spurs_1882) reported from Horley, England

    @virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.

  • cosbot Stuart Ridgway (@cosbot) reported

    @virginmedia I ordered a new phone from you on the 13th April and it's still not turned up. Can someone get in touch please. Your customer service staff just tell me it'll be with us in the next few days.

  • Jyeayy1 John atkinson (@Jyeayy1) reported

    @virginmedia Nope. They never answered

  • ursularoserae Ursula Rose Rae (@ursularoserae) reported

    @virginmedia hub not working. No lights on at all. Checked diff plug socket, all cables and switch. How do I contact you? Keep going round in circles on website.

  • dingdawn32 helloitsme~ (@dingdawn32) reported

    @virginmedia Yes, I've reported the issue weeks ago, and got a text saying the issue has been fixed, however it wasn't and I sent in another report to which there was no response.

  • Goose15_ Scott Burrows (@Goose15_) reported

    @virginmedia Went on whatsapp chat all day yesterday was promised at 10:02am that my email would be registered by EOD and a technician would update me and yet again the poor service meant that nothing happened, AGAIN!!

  • DomOfSurb Dominic Bull 🇪🇺🇬🇧 (@DomOfSurb) reported

    @virginmedia It's a hub 3.0. Are there any options for swapping out or upgrading to something with a better wifi signal? And/or providing an extension to the fibre cable so I can move it to a better location?

  • kharmon67 Kevin Harmon (@kharmon67) reported

    @virginmedia It tells me I am having problems connecting to the hub but I am sitting next to it. I have rebooted the hub and we seem to be able to use the hub fine but still says there are issues with the connection. The service status on the app stills says error