Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Southwark, Croydon, Woking, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Caterham, Walton-on-Thames, Twickenham and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hounslow |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Chels Daft ⚽️
(@ChelsDaft) reported
from
Egham, England
...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica McShane
(@JessMcS_) reported
@virginmedia is an absolute joke. I was lied to about a contract length and an extra fee, but also have been neglected by four different members of staff, who were meant to “call back”. Furious isn’t the word. All of this for years of **** WiFi with them!
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William Hedges
(@Westberksbill) reported
@virginmedia I will be changing to smarty with I get the sims through the post. Imagine are shocking and have read the same over the web. I hear you have cancelled them and going to o2 but I cannot wait that long. Virgin were the best when used EE network. Shame.
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Jessica McShane
(@JessMcS_) reported
@virginmedia I was told in January when I wanted to cancel my contract that in July I could cancel without a fee, which I found out is a lie. I have rang four times, each time told they’d ring back one by manager. Total neglect and lies, I cannot solve the problem as no one is helping.
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baran
(@Barxn_) reported
@virginmedia my router has been flashing green with the green WiFi signal for the past 2 hours. I have followed the instructions online to reset the hub but still no use
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Chris Mills
(@ChrisMi05923641) reported
@virginmedia When did it become ok for your customer service team to agree a new deal with me and then sign me up for a more expensive one without my agreement #misselling
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(((MMc)))
(@martinmcnamara) reported
@MarvTh3_Martian @EE Been ongoing a few days ..poss since power outage bug I believe before...engaged dm and theh are being honest but I'm sorry why do bloody secret...@virginmedia at least give you heads up
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Sue Batchelor
(@SueBatchelor26) reported
Hey @virginmedia please help. I’ve spent hours on the phone this morning trying to speak to a human because your website can’t help me but I keep getting cut off or put on hold until my ears bleed!
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Pravin Ptel
(@ptel_pravin) reported
@virginmedia Contunies issues only getting 35mps cal centre in India waste of time. Can't get engineer for a week
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Joe MVO 💙
(@JoeBirt) reported
@virginmedia Day three update in the VM Internet Free house. Decided as I can’t look at anything online or stream any tv shows I’d check the car over. Oh dear I have a nail in a tyre. Called a National Tyre repair service - didn’t have to wait a week or even 4 days.
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Lesley Barnard
(@LA767) reported
Managed to cancel my @skytv within 12 mins due to moving .. been on hold for 30mins with @virginmedia so far and still waiting …