Virgin Media outages and service status in Leatherhead, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Leatherhead, including 0 direct reports.
- The most common problems reported in this area mention E-mail, Internet, and Phone.
- E-mail (33%)
- Internet (33%)
- Phone (33%)
The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
TV | 8 hours ago |
|
Croydon
|
Internet | 15 hours ago |
|
Croydon
|
Total Blackout | 23 hours ago |
|
Croydon
|
Wi-fi | 24 hours ago |
|
Southwark
|
Internet | 1 day ago |
|
Croydon
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Mike Morrison (@RapidBI) reported from Hounslow, England@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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Andrew Rogoff (@andrewrogoff) reported from Richmond, England@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Bill Adams (@theworstbill) reported from West Molesey, England@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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G.Marshall Gleghorn (@gary2323) reported from Merton, England@virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare
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Andrew Rogoff (@andrewrogoff) reported from Richmond, England@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Mike Morrison (@RapidBI) reported from Hounslow, England@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Mike Morrison (@RapidBI) reported from Hounslow, England@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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m a r y (@maryhippychick) reported from Hounslow, England@virginmedia absolutely appalling service recently like this customer
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Mrs R (@KateRenton) reported from Merton, England@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Robert Brauer (@FunkMaster007) reported from Egham, England@virginmedia where do I get help, says access denied on my virgin hub
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Sab (@28Zizou) reported from Merton, England@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Munira Wilson MP (@munirawilson) reported from Richmond, England@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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David Clark (@DavidClark38) reported from Richmond, EnglandHi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Mike Morrison (@RapidBI) reported from Hounslow, England@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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H‼️ (@bigH_7) reported from Wandsworth, England@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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Edin Imsirovic (@oprahwinfrey420) reported from Wandsworth, England@virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!
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bruttium (@bruttium) reported from Merton, England@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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DJ (@davidjoneshome) reported from Wandsworth, England@virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!
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Robert Brauer (@FunkMaster007) reported from Egham, England@virginmedia impossible to get through to you; report a fault at area reference 20 ... few of my neighbours have the same problem
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Dean Pallant (@Dean_Pallant) reported from Lambeth, England@ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jussi Sallinen (@jussisallinen) reported@virginmedia I'm 100% confident Virgin Engineers did everything they could in their power - just trying to get some transparency into long outages like this, currently it's a black box to me as a customer. That long outage is really uncommon so that's why I'm curious what caused it in 2021.
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Crystal78 (@Crystal27674320) reported@virginmedia can someone please DM me regarding an Alf account and cheque refund. Poor customer service
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Paula Akpan (@paulaakpan) reported.@virginmedia is easily the worst service provider out there. Please, if you're for some godforsaken reason considering becoming a VM customer, don't. They make it impossible to cancel your contract (via webchat, email or phone call), especially if you're moving to a new property
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Mohammed J Kharal (@MKharal786) reported@richardbranson Dear Mr Branson, I would like to bring to your attention, how terrible the service has been from one of your companies, Virgin Media. It has been over a year since I’ve been experiencing issues but NOT a single person in your organisation has taken responsibility.
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Martin Senyszak (@MartinSenyszak) reported@virginmedia It says nothing reported - but using your tools just takes me in an endless loop of checking to see the router is plugged in, etc. Could it be a hardware problem? Thanks
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Kris King 💙 (@distant_angel) reportedHi @VirginMedia. I'm getting an ungodly number of robocalls and hang-ups on my landline. Your website unhelpfully suggests I report to Ofcom, but I can't because the number is always "unavailable". Curious to know what you're going to do about it?
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Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England@virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?
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Séverin bruhat (@severin_bruhat) reportedHey @virginmedia what’s the best way to get some support? My connection is super unstable since I upgraded to 300mb. Hard to work from home properly. I have tried everything you say on your website and can’t get someone on the phone
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Haley (@halesabailsa) reported@virginmedia No updates of any form. I was advised a manager would call in 48 hours by three reps so you guys really need to sort your complaints handling training. Guess I’ll just wait as nobody wants to sort this. Amazing service guess it’s just like my broadband - dodgy.
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Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England@virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!