Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 11/22/2025 19:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Feltham, London, Croydon, Epsom, Hounslow, Southwark, Caterham, Walton-on-Thames, Twickenham, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Woking and Sutton.

Loading map, please wait...
City Problem Type Report Time
United KingdomFeltham Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • fitzy45 Bev Fitzsimons (@fitzy45) reported from Merton, England

    After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking

  • Chilly_in_the John Steele (@Chilly_in_the) reported from Merton, England

    So now two full days of no internet or Tv. Seems some muppet put a digger through the fibre to local hub. It’s amazing how much we’ve come to rely on it for al sorts of things. Banking probably being the most useful. Anyway crack on & fix it @virginmedia I’ve got bills to pay.

  • PBCFC Paul Barnett (@PBCFC) reported from Richmond, England

    @thistle5460 @virginmedia WTF is soccer.

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @____________jkg @harerik @virginmedia You have a backup hub that you can route traffic too if one is down. In a business environment this is standard practice. If Virgin want to just be a home TV provider, fine. But if they want to sell services to schools, other public services and business things need to change.

  • Biancaaa89 Biancaaa 💕 (@Biancaaa89) reported from Kingston upon Thames, England

    @jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @hamptonbaglady @munirawilson @HamptonPN @VirginMediaCorp @virginmedia @Ofcom @UKLabour Which wouldn’t have stopped the outage of course

  • AradDeea Rus Andreea Emilia (@AradDeea) reported from Merton, England

    @virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you

  • thistle5460 Billy Martin (@thistle5460) reported from Richmond, England

    @jonslinn @virginmedia That’s what a decent red costs down t’pub I’ve had to purchase thirty two since Thursday to cope

  • tigerbeanmedia Sarah McKenna-Ayres (@tigerbeanmedia) reported from Richmond, England

    Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house for days!😂😂#nightmare #firstworldproblems

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers

  • tonystwit Tony Mills (@tonystwit) reported from Kingston upon Thames, England

    @telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!

  • Pientello Christian Furr (@Pientello) reported from Richmond, England

    @smittyonline @virginmedia Virgin Media has been down in Richmond upon Thames since 9am Thursday 19th December. Over 2 days now at the busiest and most needed time of year. No Internet, phone, TV or customer service information. Shocking

  • munirawilson Munira Wilson MP (@munirawilson) reported from Richmond, England

    @janeillustrates @bristolboudicca @VirginMediaCorp @virginmedia @Ofcom If she receives any care support, the agency ought to be checking up on her more regularly. That doesn't help with the isolation of no TV though.

  • tigerbeanmedia Sarah McKenna-Ayres (@tigerbeanmedia) reported from Richmond, England

    Thank god @virginmedia have fixed the internet/cable issue that has been dragging on for days! I have been having to use my hands to turn lights on and off in the house! #nightmare

  • GavinJPoole Gavin Poole (@GavinJPoole) reported from Merton, England

    @virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    @TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days

  • JonGardner_gb Jon Gardner (@JonGardner_gb) reported from Richmond, England

    @harerik @virginmedia They sell a business class service to businesses, schools and all manor of other organisations. They should be able in emergency to reroute traffic around a problem like this in minutes or hours, max..... #virginmediadown

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.

  • ACLondon Anthony Cole (@ACLondon) reported from Chobham, England

    @virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MissDonnaCooke Cookie (@MissDonnaCooke) reported from Runcorn, England

    @virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?

  • baldyid Paul Smenis 🐜 (@baldyid) reported

    @virginmedia is a problem, try again later. I had an IT ticket raised which I was told (on monday) would resolve the issue in 24/48hrs. Still nothing received, still no netflix…

  • MartinSpicer12 Martin Spicer (@MartinSpicer12) reported

    @virginmedia Internet not working properly for weeks, engineer arrived and changed the hub, wouldn't listen to the fact most of the street is having the same issue. This is a issue your end as you have been told several times by various neighbours.

  • bantarzycki Ant Barzycki (@bantarzycki) reported

    @virginmedia once again paying for a service that provides no service…. Can’t even connect on the app to see what the problem is. Awful service and provider

  • riyaithink riya ♡ (@riyaithink) reported

    @virginmedia it happens all the time I have an exam tomorrow yeah and basically I can't revise bc the internet won't work and if I fail I think I may have to blame virgin media

  • Zahfeer7 Zaf (@Zahfeer7) reported

    @virginmedia I called as I am a new customer and the offer i expected is not showing and now I'm missing out on 100 pound credit and 200mb instead of 100mb broadband for 24 pounds a month. Waiting 1 hr twice and getting cut off is disappointing to say the least.

  • baldyid Paul Smenis 🐜 (@baldyid) reported

    @virginmedia They said IT would do something to resolve it. We tried to activate it through my vigin media online but the button on the web page does not work. On the phone I was refused by an advisor when I asked to soeak to a supervisor, asked to raise a complaint…

  • edanderson101 Edward Anderson (@edanderson101) reported

    @virginmedia It's simply not true. Or at least you may personally want to help, John, but the systems are designed as such so that you can't. The 'customer service' offered by Virgin continually appears designed mainly to frustrate customers and lead to capitulation.

  • ScottHoather93 Scott Hoather (@ScottHoather93) reported

    @virginmedia Yes, we have raised a complaint after the second cancellation, and in return... we got another cancellation. This also means we are now having to reschedule our TV package again due to a house move, which we are currently paying for but cannot use.

  • RussellKennedy2 Russell Kennedy (@RussellKennedy2) reported

    @virginmedia So now all of a sudden you can actually help. Unbelievable. Forget it, as I’ve just wasted another hour of my life dealing with it on the phone. Your response, and the level of customer service I’ve received from Virgin Media today, is beyond parody. I’ll be making a complaint!!