Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Wandsworth, Kingston upon Thames, Croydon, Hounslow, Guildford, Sutton, Merton, Ashtead, West Molesey, Redhill, Leatherhead, Woking and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Wandsworth |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Hounslow, England
@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Ravin 🇹🇹🇬🇧
(@ravinrr80) reported
from
Merton, England
Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Conn
(@danjconn) reported
@RegGBlinker @virginmedia This and them storing passwords as plain text and seeing no problem with that after bringing it up a few times with them, was the reason I left them. Life has been better! Have a superb trip! 🎉🎉
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rhys
(@rhyssuxx) reported
For anyone following my virgin media torture, it’s down again in my area and isn’t being fixed until 4pm tomorrow aka after my shift at work 🙃🙃🙃🙃🙃🙃
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conor 🌹
(@conor_bakhuizen) reported
@virginmedia hi there I’ve cancels my account a month ago, do I have to cancel my direct debit personally or does it get cancelled automatically, thanks
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Mike
(@Miikkeed) reported
@DowndetectorUK virgin media appears to be down
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Claire Roberts
(@_ccroberts) reported
@virginmedia how do I contact someone for help with my account? When I try to see my bill it tells me I’m not the main account holder. There are 3 usernames for my account but none of the allow me access to my bills.
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woolhatwoman
(@woolhatwoman) reported
Well, the @virginmedia broadband came back on. I think it's my link to the wifi repeater that's at fault because OH reckons *his* broadband never went off - his computer is upstairs right beside the router and right next to where the line comes in ... so, yeah.
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Richard Smith
(@Rich_smith1980) reported
@virginmedia I have had my services restricted again and it's around £145 is there a minimum amount to get services working again as I'm not able to pay £145 I rely on your service due to my disability and been basically housebound regards Mr R Smith
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PrizedAmalgam
(@PrizedAmalgam) reported
@jayrayner1 @virginmedia Terrible customer service: easy to sign up to, a nightmare to be a customer of and impossible to cancel without hours on the phone and significant 'charges'. Never use a provider who doesn't submit to proper ombudsman regulation...
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adam
(@adam1903_) reported
@SparkLox @strandofsport @P01274 Sky Sports is £17 per month if you are with Sky. If you aren’t it’s £20pm at best, £33 at worst (via Now TV), not to mention the £3.99 extra per month to watch it in 1080p. BT Sport is £15 per month if you are with BT/EE, £30 with Sky, £18 with Virgin Media.
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Conner Reuben
(@lostmysense) reported
@virginmedia youre customer service is horrendous. Internet off for most of today and last night. We have spent more on data than our month bill costs yet you offer no compensation because it hasn't been off for fourty eight hours disgusting