Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 03/04/2026 14:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Croydon, Southwark, Richmond, Woking, Redhill, Mitcham, Wandsworth, Egham, Merton, Sutton, Leatherhead, Guildford and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • BaldockPatricia Patricia Baldock (@BaldockPatricia) reported from Lambeth, England

    @virginmedia is there any chance you can get an engineer to our block in se20 please lot's of us have issues at the moment and think it's due to workmen at the block as says no issues when you check virgin site but there are

  • Levellers66 Johno (@Levellers66) reported from Spelthorne District, England

    @virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒

  • HarriganBrian Brian Harrigan (@HarriganBrian) reported from Epsom and Ewell District, England

    @virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice

  • RKWinvisibleman Robert Wright (@RKWinvisibleman) reported from Lambeth, England

    We’ve switched broadband providers from @virginmedia to @CommunityFibre and, while the service is OK, @susanrwright’s email is no longer arriving. Anyone have any ideas what might be wrong?

  • damienk11 Damien Kelly (@damienk11) reported from London, England

    @virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!

  • markandall Mark O'Brien (@markandall) reported from London, England

    @virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?

  • louisemirwitch Louise Mirwitch (@louisemirwitch) reported from Hounslow, England

    @virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!

  • HarriganBrian Brian Harrigan (@HarriganBrian) reported from Epsom and Ewell District, England

    @virginmedia After going through webchat sales team and customer care. Could not reach deal to upgrade so I said Would talk to other providers. Customer care wanted me to wait to speak to relationship manager and I waited on line for a further 45 minutes for the person to come on line.

  • stupotpot stupotpot 🏳️‍🌈🌹🏃🏻‍♂️ (@stupotpot) reported from Spelthorne District, England

    @virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.

  • Tonyippee Ynot? (@Tonyippee) reported from Croydon, England

    Once again @virginmedia has let me down! Sorry the stream ended so suddenly without any goodbyes 😭

  • LewisFFC17 Lewis H (@LewisFFC17) reported from Leatherhead, England

    @virginhelp is there a reason my virgin media is down in the leatherhead area?

  • IwonaSadowska Iwona Sadowska (@IwonaSadowska) reported from Esher, England

    @virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??

  • mariorgi Spooky Mazza 👻 (@mariorgi) reported from Hounslow, England

    @virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.

  • KGirdler Katie Girdler (@KGirdler) reported from Guildford, England

    @virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.

  • ItsKatieC0mpt0n 凱蒂 (@ItsKatieC0mpt0n) reported from Epsom and Ewell District, England

    @virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service

  • Dee03616 Dee_dee03616 (@Dee03616) reported from Croydon, England

    @virginmedia I seem to be having very slow connection?

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Webster141 Webster (@Webster141) reported

    @virginmedia I don't believe the TV issues are impacting my Broadband issues. Although they are the reason I needed a technician in the first place because the TV guys knocked my stuff loose in the cabinet. I'm going to try replace Ethernet cables/slots on the Modem and report back.

  • Newhome111 1clickmeetingrooms (@Newhome111) reported

    @virginmedia At the end of the day in my circumstance virgin should treat a fairly and I do not expected to be treated in this manner and I’ve been a customer for 13 years

  • iholiday_68 Diana (@iholiday_68) reported

    @virginmedia You can not change for such a substandard service

  • Lilburnes Tim Worrall (@Lilburnes) reported

    @virginmedia Your customer service is a farce. I have been having problems for neartly a month now and still not resolved. You can't even call back about the 2 complaints I have in. Just about to raise ANOTHER - If I can ever get through! Been waiting 15 mins so far.

  • steveis51068398 steve isaac (@steveis51068398) reported

    @virginmedia It's a shame your customer service team cant respond like your Twitter account

  • gazzlorenzo Gary Lawrence (@gazzlorenzo) reported

    @virginmedia I have already spoken to someone this morning, they have submitted a complaint and I have to wait to see if someone calls me back sometime this week or not. In my opinion it’s not good enough already had a virgin media technician out that couldn’t do anything 2 weeks ago

  • CherryCorgial 🌸Swearwolf🌸 (@CherryCorgial) reported

    Virgin media WOULD go down entirely...

  • MatthewVelaryon Matthew (@MatthewVelaryon) reported

    @virginmedia Well I don't have an account anymore due cancelling it. I will send it to a post office and send it off myself shocking service.

  • CAnnon1966 HC Gaming Productions (@CAnnon1966) reported

    @virginmedia I have just received my new phone adapter but require accessibility to emergency services. I have tried via phone everyday for the past month but can't get through!

  • Newhome111 1clickmeetingrooms (@Newhome111) reported

    @virginmedia Are you able to send web link to talk now and resolve the issues