Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Carshalton, Mitcham, Coulsdon, Hounslow, West Molesey, Leatherhead, Wandsworth, Egham, Twickenham, Addlestone, Reigate and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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annwyllie
(@annwyllie) reported
from
Richmond, England
@virginmedia Phone not working. Just tried calling virgin from mobile- lines now closed and cut off. For a comms company the communication is useless. No broadband and no landline all afternoon.
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia I’m locked out of my account even though I’m using correct info help
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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K'inich Ahau 🍊🍭🚴✊
(@4imix) reported
from
Lambeth, England
@LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nathan davis
(@withnail69) reported
@virginmedia Its sorted now. I didn't have to call anyone. I knew someone would sort it eventually. It was obviously an issue your side rather than us. Thanks for the prompt replies though.
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Tony
(@basher5000) reported
@virginmedia I spoke with them they offered me what I’m paying now which is double what a new customer would pay and double what I can get somewhere else ? I was paying 28.50 and now out of contract so you put it to £60.50!!! And offered me £60.50 !!!
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Peter Rossi
(@prprivate) reported
@virginmedia Nope, they can’t help either. What do you do when you fall between the cracks in process? I feel like im the one stuck down here trying to glue all of your departments together…
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Dr. Daniel Baines
(@Danielb_vet) reported
@virginmedia my email is still not working and has not done all day. Unable to login online too and I’m waiting on some important emails
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neeraj
(@nnkulshrestha) reported
@virginmedia Same reason which i got multiple time but same reason can’t be given everything should have some firm timeline to resolve or to cancel
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hubbard
(@hubbardluke) reported
@virginmedia @O2 Don’t bother! Asked about this offer and my bill has gone up £36 overnight, this is without any agreement from myself. Tried resolving this with customer service all day with no luck! Shocking service, poor customer relations! Wish I had never returned to virgin as a customer!
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Les B
(@OctoLes) reported
@virginmedia No phone, internet or tv at the moment (shortly after brief power outage) so no way of finding out present position.
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Peter Wedge
(@petew2804) reported
@virginmedia are emails down?
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David Colman
(@Huang_dawei) reported
@virginmedia I am online now talking to customer service, they are telling me that 4th november is earliest and that no order has been placed despite 3 staff promising me delivery times. Its beyond a joke, We have used our monthly mobile data as a hotspot too.
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Pete.L
(@peteling0) reported
@virginmedia hi can you tell me if there is a weak signal on E4hd channel and some others as the picture keeps breaking up amd making it unwatchable. Thanks