Virgin Media Outage Report in Leatherhead, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Tadworth, Southwark, Kingston upon Thames, Croydon, Caterham, Walton-on-Thames, Redhill, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, West Byfleet, and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Tadworth
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Wi-fi | 43 minutes ago |
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Southwark
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Internet | 19 hours ago |
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Kingston upon Thames
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Internet | 1 day ago |
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Croydon
|
Internet | 1 day ago |
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Caterham
|
Internet | 2 days ago |
|
Croydon
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Boris (@gradinho97) reported from Kingston upon Thames, EnglandWell done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Haston Oliveira (@HastonOliveira) reported from Hounslow, England@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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Nicole Mezzasalma (@Nica) reported from Croydon, EnglandYesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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@dorsetmartin (@dorsetmartin1) reported from Croydon, England@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Kimberley Morris (@Kimmy_CPFC) reported from Croydon, England@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Billie Ing (@BillieIng) reported from Lambeth, England@virginmedia It won’t let me. That’s the issue
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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@dorsetmartin (@dorsetmartin1) reported from Croydon, England@virginmedia No problem. All seems good at the moment.
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Allison (@afturain) reported from Richmond, England@virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.
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Jon Ellacott (@jonellacottCPFC) reported from Croydon, England@AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.
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Billie Ing (@BillieIng) reported from Lambeth, England@virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help
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Nicole Mezzasalma (@Nica) reported from Croydon, EnglandI will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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Allison (@afturain) reported from West Molesey, England@virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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Mike Fuller (@ninepine) reported from Banstead, England@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Roy Kyffin (@RoyKyffin) reported@virginmedia Hi just been out of house, signal strength checked outside house and about 1/2 mile away still not full signal
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Amy Oshin (@AimOshin) reported@virginmedia I raised it I think 17th Feb due to a long list of being misinformed,wrong equipment turning up,the right equipment not being sent & then not being able to activate the box when it eventually did arrive.This resulted in many hours being spent on the phone and still no resolution!
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Ed West (@imedwest) reported@virginmedia No they have no explanation other than upgrading works in the area (although it doesn’t come up with any issues when I search my postcode on the website). It’s been down for 5 straight days now. I’ve only just joined virgin so extremely disappointing that I’ve made wrong decision
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Laurence Braithwaite (@LaurenceBraith1) reportedBroadband down every 20 minutes on average. Utterly unacceptable service from @virginmedia again who think the problem is our WiFi 🤔 #BeHonest
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Francesca Fogell (@Fran_RDG) reported@virginmedia are you going to respond to my request for help? I've been a customer for over 8 years. I just want to speak to someone about my account. I've now been waiting for a reply to my tweets for 30 mins
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Francesca Fogell (@Fran_RDG) reported@virginmedia You should be able to find this broken link, it appears when I try to set /recover a new password after entering my surname and account number.
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ricky ginger biglove (@gingerbiglove) reported@virginmedia That 0345 is the same as I called yesterday. Not much help.
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Paul Goodman (@pauldgoodman11) reported@virginmedia Sean in the customer team says there is no temporary solution, noone that I can speak and it has 48 hours
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David Easton (@easton_85) reported@virginmedia No. Multi emails and had no reply. Got told you had sent a follow up in the form of a letter which we never received. Why a letter would be sent after sending emails I don't know. Seems a convenient way for a complaint to be "forgotten about".