Virgin Media Outage Report in Leatherhead, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Ashtead, Tadworth, Redhill, Croydon, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 13 hours ago |
|
Ashtead
|
Internet | 1 day ago |
|
Tadworth
|
Wi-fi | 3 days ago |
|
Redhill
|
Internet | 3 days ago |
|
Croydon
|
Internet | 3 days ago |
|
Tadworth
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Kamal Singh ツ (@KamalSingh_28) reported from Kingston upon Thames, England@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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Nick (@alfredbulbasaur) reported from Kingston upon Thames, England@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia So basically your as pointless and useless as the agent I spoke to yesterday. You've listened to my complaint and not moved it on or helped. You've asked me to contact them AGAIN. why did u bother asking me for all the info. Total pointless exercise. Very disappointing.
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🥴 (@iamkingkyla_) reported from Croydon, England@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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zzkhan (@ZZK963) reported from Hounslow, England@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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Nick (@alfredbulbasaur) reported from Kingston upon Thames, England@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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Delboybaisden 📸🎥 (@Stefan_baisden) reported from Hounslow, England@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
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Jill Stanford (@JillStanford7) reported from Lambeth, England@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
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DanWot (@danwot) reported from West Molesey, England@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Shubhanga Prasad (@shubhanga59) reported from Merton, England@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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noo noo (@nannynoonoo1) reported from Lambeth, England@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
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Ricxrules (@Ricxrules) reported from Wandsworth, England@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Shubhanga Prasad (@shubhanga59) reported from Merton, England@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Shubhanga Prasad (@shubhanga59) reported from Merton, England@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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LewisJHulatt (@lewis_hulatt) reported from Guildford, England@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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Stephen McGlynn 🏴 (@StephenMcGlynn) reported from Merton, England@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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zzkhan (@ZZK963) reported from Hounslow, England@virginmedia No internet since 1pm today, I’ve got a business broadband account, appalling customer services ... they haven’t a clue what’s going on. Online Service status page showing “All green” ... Liars!
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Kevin Blaker (@kev_blaker) reported from Banstead, England@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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Richard Moses (@Richardjmoses) reported from Spelthorne District, England@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AAUTD (@2020AAGAMER) reported@virginmedia Talking about mountains and castles when your service is unreliable at street level...
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Sophie Vince (@sophielou28) reported@virginmedia your new 360 TV is so confusing! And the remote is noisy! Ah well at least I'll save a fortune when I cancel the whole bloody lot! #ifitsnotbrokedontfixit
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Phil Jacks (@100Phish) reported@virginmedia my internet is down. Please DM me asap. What’s going on
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia Yes. Is it really too much to ask that you have enough staff to help customers? Awful service
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Ana (@ana_aisq) reported@virginmedia same issue 12h of no Wi-Fi, no idea when it will be fixed
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia @C4Gogglebox You have anyone actually on WhatsApp or is that just to pretend to have a customer service team.
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Jeff Forshaw (@JeffForshaw) reported@virginmedia I upgrade to v5 router but now need Wi-Fi pods resetting but I need to give serial numbers of pods but a) these are long details b) your call quality from 150 is crap and difficult for either to hear… I tried using WhatsApp comms but no tech available! Any ideas??
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia Broadband not working, no one on WhatsApp, can't get through on the phone, nothing. Worst service I've ever received, honestly you lot are a ******* joke.
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Beddo (@biccester) reported@virginmedia my mums 85 with memory loss she can’t remember password and we can’t cancel her renewal she’s on a pension and can’t afford the price increase from £47-£74 need help
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Collette Elliott (@coll34) reported@Virgin took £115 out of my account at the beginning of the month yet they cut me off. I’ve sent proof of my bank statement saying they have took it yet they are saying it hasn’t been paid. No one can put me in touch with anyone who can help me @virginmedia your a joke