Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 12/11/2025 00:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Godalming, Croydon, Hounslow, Guildford, Southwark, Walton-on-Thames, Woking, Richmond, Redhill, Mitcham, Epsom, Wandsworth, Feltham and Caterham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomGodalming Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • ruskin147 Rory Cellan-Jones (@ruskin147) reported from Lambeth, England

    Labour plan involves spending £20bn on rolling out a full fibre broadband network to all by 2020 - then providing free service to every home and business. But not clear where that leaves Virgin Media, TalkTalk etc

  • pubby Steve Day 🏳️‍🌈 (@pubby) reported from Epsom and Ewell District, England

    Given how badly BT’s share price has fared over the last few years, this might not be too unrealistic. There doesn’t seem to be much money in fixed telecoms at the moment. We@could have a Network Rail of broadband. Except there is also the Virgin Media fibre network.

  • threestain threestain (@threestain) reported from Tooting Bec, England

    @virginmedia Yep it’s broken in my area. Might get a fix tonight. Perhaps

  • BillieIng Billie Ing (@BillieIng) reported from Lambeth, England

    @virginmedia Broadband fixed - but still can’t get into my account. I joined you in August and it’s still not resolved... have tried phone, Twitter, text, asked the engineer f2f - no one can help

  • g_davep davep (@g_davep) reported from Croydon, England

    @virginmedia #sw16 #broadband poor service can you confirm if you have resumed normal service the broadband is down since yesterday sw16 4sd

  • Kimmy_CPFC Kimberley Morris (@Kimmy_CPFC) reported from Croydon, England

    @virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now

  • afturain Allison (@afturain) reported from Richmond, England

    @virginmedia They know they're taking to the right person because of all the other details, too. They are deliberately making it difficult. If I wanted to buy more from you there would be no problem.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Lambeth, England

    @virginmedia are there problems in the Sw17 area

  • BillieIng Billie Ing (@BillieIng) reported from Lambeth, England

    @virginmedia It won’t let me. That’s the issue

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    @virginmedia And if the issue is more@complex than originally thought, I should be informed and not keep having to waste even more time chasing information from you. It’s really not good enough.

  • jonellacottCPFC Jon Ellacott (@jonellacottCPFC) reported from Croydon, England

    @AyoCaesar Problem is that Sky have no control over it, because its actually owned by Openreach. They own the lines for all providers, apart from obviously Virgin Media.

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).

  • threestain threestain (@threestain) reported from Tooting Bec, England

    @virginmedia sadly broken in sw17 too...

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.

  • HastonOliveira Haston Oliveira (@HastonOliveira) reported from Hounslow, England

    @latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector

  • afturain Allison (@afturain) reported from West Molesey, England

    @virginmedia deny one of the passwords I gave is correct. Their systems are appealing. As is customer service. Don't use Virgin Media. No good reasons for why their practices are in place.

  • nlpedwards Neil Edwards CQ (@nlpedwards) reported from Richmond, England

    @virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Allan_28 Allan (@Allan_28) reported

    @virginmedia Yes, I can see that I’m being charged in advance but in the first month I only had the service for 7 days and I’ve been charged for a full month.

  • cupcakes1600 debs (@cupcakes1600) reported

    @virginmedia I have explained my situation though -what is the point of this chat? I have spoken to approximately 4 members of your staff who all say the same thing-they can't help without the password-will this be any different?

  • Allan_28 Allan (@Allan_28) reported

    @virginmedia Ah yes, I see that now (that I managed to get logged in). The email I was sent this morning isn’t worded great. Thanks for your help clarifying, have a good day.

  • staceyaog stacey (@staceyaog) reported

    @virginmedia I want to speak to a manager as this service is shocking

  • staceyaog stacey (@staceyaog) reported

    @virginmedia That does not help me now I have had so many issues now I want it sorted and I want compensation

  • phillcollins08 TheOriginalPhillCollins (@phillcollins08) reported

    @virginmedia I understand that but why did I have no issues with my previous provider but with you it's like the planet's have to be in a specific order for it to work...

  • leet85 ?????? (@leet85) reported

    @virginmedia Will I've just tried again no issues , still got no Internet tho

  • leet85 ?????? (@leet85) reported

    @virginmedia Strange that as when I checked for outage in the area. It says there is none and everything is fine

  • CarlDNTA DNTA (@CarlDNTA) reported

    @virginmedia im not stupid enough to post my real password. the above was an example. I used apple not banana.

  • Conkernog key-rawn (@Conkernog) reported

    @virginmedia The website says phone customer service is open but I when I call it says it's closed? I'm trying to do a transfer of responsibility and the staff I spoke to earlier in the week said both people must be present. Weekend is only time that's possible and line is closed