Virgin Media Outage Report in Leatherhead, Surrey, England

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Wandsworth, Ashtead, Tadworth, Redhill, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, and Ashford.

City	Problem Type	Report Time
Croydon	Total Blackout	1 hour ago
Croydon	Wi-fi	2 hours ago
Southwark	Internet	7 hours ago
Croydon	Internet	10 hours ago
Wandsworth	Internet	15 hours ago
Southwark	Internet	23 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

• 
  G.Marshall Gleghorn (@gary230264) reported 2 minutes ago from Merton, England

  @virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!

• 
  Quentin (@quentinnield) reported 3 minutes ago from Lambeth, England

  @MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology

• 
  Elspeth Van Der Hole (@ElspethFit) reported 13 minutes ago from Kingston upon Thames, England

  @Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃

• 
  Alan Back (@ARBack1) reported 19 minutes ago from Richmond, England

  @virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business

• 
  Arthur Nicholson-Gumuła 🌱 (@Arthur82) reported 27 minutes ago from Lambeth, England

  So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!

• 
  Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported 31 minutes ago from Lambeth, England

  @virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t

• 
  Mackenzie Taylor (@MTaylorRacing) reported 32 minutes ago from Chertsey, England

  @vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !

• 
  Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported 40 minutes ago from Lambeth, England

  @virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?

• 
  Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported 43 minutes ago from Lambeth, England

  @virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.

• 
  bertie beetle (@beetle_bertie) reported 44 minutes ago from Merton, England

  @virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.

• 
  Mark Taylor (@MarkAJTaylor) reported 44 minutes ago from Wandsworth, England

  @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

• 
  Professor Sue Black OBE Keynote Speaker (@Dr_Black) reported 48 minutes ago from Kingston upon Thames, England

  @leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better

• 
  Richard Marsh (@Zabadda) reported 49 minutes ago from Epsom and Ewell District, England

  @GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!

• 
  MinMon (@MinMon76) reported 50 minutes ago from Egham, England

  @virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?

• 
  K'inich Ahau 🍊🍭🚴✊ (@4imix) reported 53 minutes ago from Lambeth, England

  @LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service

• 
  sheila hetherington (@sheewa) reported 53 minutes ago from Epsom and Ewell District, England

  @virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!

• 
  Gavin Mac (@Gavarnos) reported 54 minutes ago from Croydon, England

  When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house

• 
  Mary (@kanyonatic) reported 54 minutes ago from Croydon, England

  @virginmedia I’m locked out of my account even though I’m using correct info help

• 
  bertie beetle (@beetle_bertie) reported 56 minutes ago from Merton, England

  @virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?

• 
  Subhendu Dey (@subhendudey) reported 60 minutes ago from Kingston upon Thames, England

  Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chelsea. (@_chels1x) reported 6 minutes ago

  @virginmedia my tv connects to the wifi, but then says there’s no internet connection, so i cannot use things like netflix. what can i do to fix it?

• 
  KirstenA (@KAStandAlone) reported 10 minutes ago

  @virginmedia Did you read the post & the screenshot of the email claiming someone phoned me? I don’t think I’ve been this furious for a long time. I will not wait on hold another min. It’s been hours over weeks. I want to *cancel* my tv package. I’m not repeating myself for 5th time. DM me.

• 
  Adam Dent (@AdamDentPR) reported 11 minutes ago

  @virginmedia do you have an outage problem in Kenilworth Warwickshire?

• 
  Jay Cunning (@JayCunningDJ) reported 14 minutes ago

  @virginmedia Router installed 2 days ago and engineer found the external line faulty. No calls from anyone on when this will be fixed, sales rep not taking my calls and customer service waiting time is a joke. If it's not sorted soon I'm cancelling and staying with BT.

• 
  Dan Brazier (@danbrazieruk) reported 17 minutes ago

  Yo, @virginmedia I'm trying to cancel my account having moved house and I can't get through to anybody on the phone or live chat without /massive/ wait times and when I do I get connected I get transferred and dropped. Wanna reach out so I can avoid just stopping paying you?

• 
  Brett Evans (@BusterBJ99) reported 19 minutes ago

  @virginmedia Have tried this approach numerous times, people cannot even locate the complaint references I have provided! The process is normally 45 mins on hold, someone answers struggles to help and then line goes dead, honestly counting down the days until February when I say goodbye

• 
  asa place (@asaplace) reported 19 minutes ago

  @virginmedia @Flav_Bateman @lawrence_bury Sort your ******* **** out! 2 days on the phone to get reconnected when I've never missed a payment yet I've still been cut off. 145 a month you're mugging me right off. May aswell come burgle me while you're at it

• 
  bikedude (@marioandreazza) reported 21 minutes ago

  @BelarmineC @virginmedia Having the same issue, Virgin Media saying no outage in the area on their support.

• 
  Julie Ann Jones (@Baby_Milgate) reported 23 minutes ago

  @virginmedia Do you see how ridiculous all this is? The service is faulty and I have to jump through hoops to even report it? I do not want to sign up to a random forum to ask strangers to fix an issue you are contractually obliged to resolve but if I leave I get charged?

• 
  Ziga Ziga (@Jsplee1) reported 26 minutes ago

  @virginmedia is down in SE9. When will this be fixed?