Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Epsom, Wandsworth, London, Southwark, Feltham, Croydon, Hounslow, Caterham, Walton-on-Thames, Twickenham, Redhill, Surbiton, Kingston upon Thames, Woking and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Epsom |
||
| Wandsworth |
TV | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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Professor Sue Black OBE Keynote Speaker
(@Dr_Black) reported
from
Kingston upon Thames, England
@leemallon @virginmedia Have you got a hub2 or hub3? We had the former and service was dreadful, did lots of reading 🤪 and found that we could request a hub3 and now the service is so much better
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
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Quentin
(@quentinnield) reported
from
Lambeth, England
@MNEK @virginmedia It’s the worst, hon! My old flat it was off for 5 days with no apology
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K'inich Ahau 🍊🍭🚴✊
(@4imix) reported
from
Lambeth, England
@LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia I’m locked out of my account even though I’m using correct info help
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MinMon
(@MinMon76) reported
from
Egham, England
@virginmedia what a pile of crap. Seriously not only have you failed to send bags for me to return your equipment but you’re still billing for a service I cancelled in February!?!? How inept are you?
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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bertie beetle
(@beetle_bertie) reported
from
Merton, England
@virginmedia how do I book an engineer for slow broadband speeds if not resolved by your help wizard?
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicole
(@nicole4_90) reported
The #skysportsapp is a shambles. Its telling me ive already reached my maximum of viewers when I'm the only one using it. @skytv any help how to fix this. I pay through virgin media but I use the sky sports app. Its never worked properly on my tablet. Thanks
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Terri
(@Heidnipper) reported
@virginmedia Right.. isn’t this the general customer services number though. I’m phoning about a complaint which they logged. Exactly how are they going to discuss the outcome when there is no outcome. It says to refer to self help.
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Sarah
(@weeeeone) reported
@virginmedia hello, can you confirm an email address so I can log a complaint on behalf of my Nan who had one of your representatives hang up on her this week
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Jen
(@JustJen1108) reported
@virginmedia Do you ever check the status before you dish out stupid ******* ideas? You're meant to be smart but a monkey could suggest that. YOU had a fault which has since been resolved. What is your purpose? Useless AF
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John-Henry Barac
(@johnhenry) reported
@virginmedia I asked to escalate the complaint and she said I have to go online and it could take 28 days to get a dialogue.
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louise
(@unknown_c233393) reported
@virginmedia my Nan is currently having an issue with getting into my Netflix account which I mange as it in my name she watches film on it she can’t Ben open the app the box is working fine but Netflix app is playing up any issues that we should know about
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John-Henry Barac
(@johnhenry) reported
@virginmedia Yes but it’s a kafkaesque Catch22 - processes designed to put customers off and paradoxes such as discounts that take your costs higher that they were. You didn’t design this shambles, and are clearly not really empowered to help.
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John-Henry Barac
(@johnhenry) reported
@virginmedia Is there no one I can just talk to and get some customer satisfaction?
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Sarah
(@weeeeone) reported
@virginmedia Someone rang my Nan and started with her being a valued customer (having been with you for over 15 years) and when my Nan explained that she was looking to reduce her costs (at nearly 90, her package is quite an expense) your representative hung up on her!
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MrUkGamer
(@MrUkGamerYT) reported
@virginmedia im suppose to have 600 down and 40ish up but im lucky if i get 200 down and 10 up. ive reset my router and called so many times but nothing fixes it.