Virgin Media Outage Report in Leatherhead, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Ashtead, Tadworth, Redhill, Croydon, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, and West Byfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
10 minutes ago | |
|
Southwark
|
Internet | 3 hours ago |
|
Southwark
|
Internet | 19 hours ago |
|
Ashtead
|
Internet | 1 day ago |
|
Tadworth
|
Wi-fi | 3 days ago |
|
Redhill
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Jaimin (@_Jaimin_) reported from Wandsworth, EnglandPretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.
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Deborah Smith (@bubspinki) reported from Banstead, England@virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok 👌🏼
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Billy Davies (@billydavies07) reported from Croydon, England@virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.
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BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England@virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡
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Craigy B (@CraigyBEsq) reported from Wandsworth, England@virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters
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Jonathan Hodder (@Hodds229) reported from Richmond, England@virginmedia broadband continues to be an issue. The boosters you’ve sent haven’t made a difference. Please advise.
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Housepanda (@bambooped) reported from Lambeth, England@washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past
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Wilbur (@wilburthewotsit) reported from Croydon, England@virginmedia It says fine but it works only intermittently. Many neighbours say the same. I have already filed a complaint as have others.
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Deborah Smith (@bubspinki) reported from Banstead, England@virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼
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Jaimin (@_Jaimin_) reported from Wandsworth, EnglandPretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.
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Richard Smith (@richardavsmith) reported from Lambeth, England@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
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🏳️🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported from Richmond, EnglandTypical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
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Jamie Moncrieff (@JamieMoncrieff) reported from Lambeth, England@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
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Deborah Smith (@bubspinki) reported from Banstead, England@virginmedia OMG r u serious now there is a fault on the line hello 👋🏼 my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random 😳🙄😡
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time
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Olga (@olgabudimir) reported from Wandsworth, England@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Saba (@saba_shaukat) reported from Richmond, England@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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Kiwi in Barnes (@AlexanderRyll) reported from Richmond, England@virginmedia AR why don't you try as a customer to call 150 and see how the experience is for yourself, you'll never recommend it again. If it's not working by tomorrow bye bye Virgin Media I'm switching to @SkyUK
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DanWot (@danwot) reported from Spelthorne District, England@virginmedia I'm never surprised. There call centre is disgusting. So unprofessional. Cutting people off. Not carrying out simple requests, eg calling people back as promised. Lying to get you off the phone.
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Craigy B (@CraigyBEsq) reported from Wandsworth, England@spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola (@Nicola21678132) reported@virginmedia It’s been reset twice since the service came back up.
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Steve Rhodes (@dougsfeline) reported@Vass88 @virginmedia I got one those yesterday, tried to cancel my services today. They don't make it easy and it's impossible to speak to anybody with authority, and try to get someone from a telecom company to ring you, forget about it. I've just saved £25 a month going with BT
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Ovie-Johnson (@Oviedimples) reportedHey @virginmedia your 03454541111 number is not working I need to cancel my contract your chat system is not helping either
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scottwright94 (@scottwright941) reported@virginmedia I’ve not played the Xbox in a few weeks because the connection has been so bad. Customer service on the phone not helpful either after an hour in the que
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Steve Rhodes (@dougsfeline) reported@virginmedia One of the many reasons I'm leaving, utter lack of a customer service sensibility
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Kate Usher (she/her) 💙 (@2ndPhaseWomen) reported@virginmedia your customer service is shocking my elderly Mum’s broadband has not worked for 6 weeks. It is her only way of seeing people. I have tried multiple times to get support but you cancelled her appointment and now I can’t get through the menus.
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Eddie Van Dango (@DangoEddie) reported@virginmedia need your help, been told from your sales team I cant get your fibre. I got a email from your engineer dept last year that I can get your broadband. Can you please investigate.
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Anne Coleman (@AnneCol48249763) reported@virginmedia I signed a fixed contract for the next 18 months so imagine my surprise when you send me a letter saying it's going up by £4. Surely if it's "fixed" it means you have broken your terms and conditions???
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Tony C (@crawshaw69) reported@virginmedia Ok still on , spoke with technical who told me yea the box is faulty, they put me to CS. CS said said they can’t swap as it’s down to technical??? I’ve been on since 9m
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Brian Gallagher (@65Briangallagh) reported@VodafoneUK I need @virginmedia to get onto this. I loved the service from @VodafoneUK but I just moved house and got a bundle that included an all you can eat data sim but apparently I am too far from the mast...