Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 12/04/2025 14:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Walton-on-Thames, Southwark, Croydon, Woking, Richmond, Redhill, Hounslow, Mitcham, Guildford, Epsom, Wandsworth, Feltham, Caterham and Twickenham.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

  • NicholsGillian gillian nichols counselling (@NicholsGillian) reported from Kingston upon Thames, England

    @virginmedia every Friday evening you never fail to disappoint by not working!!!

  • drewalmighty Andy Routledge (@drewalmighty) reported from Egham, England

    Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.

  • camjwall Cameron (@camjwall) reported from Lambeth, England

    @virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    . @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!

  • devanHD devanHD (@devanHD) reported from Lambeth, England

    **** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde

  • howedali VanHowe (@howedali) reported from Lambeth, England

    I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

  • KBHeadteacher Keith Barr (@KBHeadteacher) reported from London, England

    @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

  • owengmusic Eoghan (@owengmusic) reported from Wandsworth, England

    @virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    @virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Js_Jordsz JS (@Js_Jordsz) reported

    @virginmedia I don’t pay you monthly for no reason….Where is my internet service ?

  • Byrne108 rose byrne (@Byrne108) reported

    @monazamguitar @virginmedia @virginmedia your broadband service is behind crap

  • Edster1172 Pissed Boris Johnson (@Edster1172) reported

    @leonagraham @virginmedia Go BT. You pay s bit more but I can't fault the quality. No service disruptions.

  • AshleyJ00715133 AJ (@AshleyJ00715133) reported

    @virginmedia This is ongoing. And had occurred the last week. I tested again today. I tried to call but could not get to anyone that could help me. I seemed to go around in circles.

  • AndyGri40219156 Andy Griffiths (@AndyGri40219156) reported

    @virginmedia my broadband down to 80 mb but keep getting kicked offline. Reset router etc many times no joy happening more and more

  • NSAB84 NSAB (@NSAB84) reported

    @virginmedia Fast, if it works. When it doesn't work, you are offered an Ethernet cable and told that it's my problem that my WiFi isn't working......very classy

  • Bodhi_vizsla Bodhi (@Bodhi_vizsla) reported

    @virginmedia Never worked for me - BT does -not saying I wont be back

  • donaldc50385982 Donaldo22 (@donaldc50385982) reported

    @virginmedia I've had terrible time with virgins

  • theautomonkey Will Benyon (@theautomonkey) reported

    @yahowshuwa @virginmedia It’s been up and down for us this evening too (we’re just off Folders Lane). Elsewhere in the town there’s been no issue so seems fairly localised. Thanks for the ping @yahowshuwa !

  • martinerooney Martine Rooney (@martinerooney) reported

    @virginmedia Another date and time has been issued for it be up and running. It’s now supposedly tomorrow at 10:30! Down since Friday evening. Shocking service from you!