Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 02/21/2026 11:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Merton, Southwark, London, Croydon, Sutton, Hounslow, Leatherhead, Guildford, Woking, Richmond, Kingston upon Thames, Streatham, Wandsworth, Carshalton and Mitcham.

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City Problem Type Report Time
United KingdomMerton Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomSouthwark Internet

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • PimpOzil Drëxl (@PimpOzil) reported from Croydon, England

    @virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • mansoor_clarke Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England

    @virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks

  • nicocary Nico Cary (@nicocary) reported from Cobham, England

    . @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • clogsworth19 Chloe Saunders (@clogsworth19) reported from Wandsworth, England

    @virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected

  • davidjpoole1 davidjpoole (@davidjpoole1) reported from Richmond, England

    @virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.

  • pompeypaul72 Paul Sexstone (@pompeypaul72) reported from Kingston upon Thames, England

    Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?

  • Vibroseis Kelvyn Taylor (@Vibroseis) reported from Egham, England

    Virgin Media is down, so guess I’ll have to spend my leave reading books and playing guitar.

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡

  • ryandesai Ryan Desai (@ryandesai) reported from Wandsworth, England

    @LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.

  • Neilwigg Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Lambeth, England

    @virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • mwantumba LEBOISNOIR (@mwantumba) reported from Wandsworth, England

    Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

  • tanvir_siddiqui Tanvir Siddiqui (@tanvir_siddiqui) reported from Hounslow, England

    @virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!

  • saucyshellybaby michele pretty (@saucyshellybaby) reported from Hounslow, England

    @virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?

  • KBaitup Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsCallumBowyer callum ˚✧₊⁺˚ (@ItsCallumBowyer) reported

    @virginmedia I would like the member of someone who actually works at Virgin to help me, I should not be the responsibility of a member of the public to help me with a service that is provided by you.

  • _Pealos Pealos 🇬🇧 (@_Pealos) reported

    @DubtricksGaming @virginmedia @Ofcom I could post pages of WhatsApp messages for a very very simple request. It absolutely feels criminal. I'm still waiting and will get cut off later and receive a message in the morning to start again. Tomorrow will be my 11th day of trying to cancel.

  • amritsanghera Amrit Sanghera (@amritsanghera) reported

    @virginmedia I've called to cancel thats fine however the email states I've been put onto a new plan therefore you have mis solded me a new policy without my Consent. I've called to cancel not renew. On webchat today I've been advised my TV and broadband hasn't been cancelled. Still no reply

  • Welsh_Saint14 Ryan Davenport (@Welsh_Saint14) reported

    @neilc5017 @virginmedia It's a months notice mate but good luck getting through to anyone, it took us almost 10 days to finally speak to someone to cancel, disgusting customer service

  • jimbobalula1 jimbobalula (@jimbobalula1) reported

    @virginmedia I work for a living. I can't get to a phone at 8am to wait for ever for a reply. I wish I'd just cancelled as I was intending to. The only decent response is from you people on Twitter but you can't help really, just pass us on, the rest of customer service is hopeless.

  • Betty81719090 Betty (@Betty81719090) reported

    @virginmedia when will your systems be up and running? I want to cancel my contract

  • San17travel San17 (@San17travel) reported

    @virginmedia I have finally managed to get through yesterday. However, I have been given false information. Please confirm the O2 deal I was given has been cancelled as per my discussion with your customer services.

  • liiiiiinag Lina G (@liiiiiinag) reported

    @virginmedia Wel itz disgusting wen people have ill heaLths they dont need dis STRESS make sure itz highlighted itz funny quick response on here but waiting hours 2 actualy get through 2 speak 2 a Human & wen u actually do dey cut u off or leavein u hanging & never get back 😠

  • Claudine_Allen Claudine Allen (@Claudine_Allen) reported

    @virginmedia I’d lie to know what the issue is with virgin and why it’s gone down from what I’ve seen it’s a data breach so I’d like to know specifics as I have to report it to my work so they can add security patches if need be

  • imjoshhbu josh (@imjoshhbu) reported

    @virginmedia @ItsCallumBowyer help my boyfriend right now lazy virigins !!