Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hounslow, Southwark, Wandsworth, Egham, Twickenham, Mitcham, Addlestone, Reigate, Godalming, Leatherhead, Merton, Redhill and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| Croydon |
TV | |
| Hounslow |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Micky Welch
(@m1cvv) reported
@virginmedia Okey dokey, that upgrade link on my account doesn't work for me. Thanks though
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vikash shah
(@shah_vikash) reported
@virginmedia been a customer for 6 years asked to see if you could do a deal and was told that because I was out of contract for so long you couldn’t offer a competitive deal. Would have thought keeping customers would be a priority.
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Kerri Langdon
(@KerriLangdon) reported
@virginmedia I have been on the phone for over 2 hours today trying to cancel !we are a military family and we move around so much! The @GOVUK have stated that Military personnel and their family don’t have to pay for a disconnection fee!But your team say I will have to pay £240!
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DRG
(@DRG28839661) reported
@virginmedia can you please advise how can I cancel my account? I am now on hold with your customer service for the last 1 hour. Before I roll over to the next year’s contract and higher charges, I would like to put in a cancellation notice immediately. #virginmedia
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PH
(@i_see_double) reported
@virginmedia internet been down for an hour now, can you please advise what’s going on? Not good when trying to work from home.
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ellie freeman
(@ell1e_freeman) reported
@BrumJC @virginmedia 5 ‘engineers’ that have come to our house still can’t fix our internet. It fails to work 1m away from the box let alone in the next room!
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Customer Service
(@vmbusinesshelp) reported
@devdrake0 @vmbusiness Really sorry to see you are having issues with your Broadband service, please contact our Faults Team on 0800 052 0800, opt 3 they will be able to look into this.
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Gavin Mushing
(@GavlarMushing) reported
@virginmedia Yes, my issue is I agreed a £245 trade in value with £100 cash back included. I’ve had the £245 agreed for my old device and now you don’t want to pay me the cash back which is the only reason I upgraded early in the first place! #conmen
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DJ Teddy Lewis
(@DJTeddyLewis) reported
@virginmedia Your proving my point.........I just said you have me on hold for an hour once AGAIN! only to cancel my call hoping I just give it
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Andrea
(@Ampp13) reported
@virginmedia Is there a reason why you are not letting customer know that their services are going to be down before it happens.