Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Redhill, Wandsworth, Surbiton, Walton-on-Thames, Kingston upon Thames, Hounslow, Woking, Epsom, Twickenham, Caterham, Sutton and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
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| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia brand new customer coming from sky (after bad service) and received awful customer service from you! I certainly will not be recommending virgin media.
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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Dee_dee03616
(@Dee03616) reported
from
Croydon, England
@virginmedia I seem to be having very slow connection?
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia What a surprise still no call from you that I was promised! I can't believe this is how you treat new customers!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia why is the connection for Wi-fi so bad in the #Mertonarea at the moment. Seems we are paying for a non service again.
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Robert Wright
(@RKWinvisibleman) reported
from
Lambeth, England
We’ve switched broadband providers from @virginmedia to @CommunityFibre and, while the service is OK, @susanrwright’s email is no longer arriving. Anyone have any ideas what might be wrong?
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Patricia Baldock
(@BaldockPatricia) reported
from
Lambeth, England
@virginmedia is there any chance you can get an engineer to our block in se20 please lot's of us have issues at the moment and think it's due to workmen at the block as says no issues when you check virgin site but there are
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Johno
(@Levellers66) reported
from
Spelthorne District, England
@virginmedia 42 days without TV so talking to cancellations as VM aren't even offering to try and fix the problem before 20th Nov. Leaving after nearly 10 years. Feels like a good win for VM, clock stops on compensation, penalised as under contract and you don't have to fix the problem 😒
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Katie Girdler
(@KGirdler) reported
from
Guildford, England
@virginmedia Spoken with someone today that has confirmed they've solved my problem. I am awaiting a confirmation email (don't hold much hope). We will see if I've been lied to AGAIN! #worstcustomerservice
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Lewis H
(@LewisFFC17) reported
from
Leatherhead, England
@virginhelp is there a reason my virgin media is down in the leatherhead area?
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Spooky Mazza 👻
(@mariorgi) reported
from
Hounslow, England
@virginmedia #VirginBroadband again no service. I wish I could leave #virgin. No broadband and it will be down all evening.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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stupotpot 🏳️🌈🌹🏃🏻♂️
(@stupotpot) reported
from
Spelthorne District, England
@virginmedia apparently there are no issues in my area…my lack of broadband (after 2 restarts) suggests otherwise.
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Ynot?
(@Tonyippee) reported
from
Croydon, England
Once again @virginmedia has let me down! Sorry the stream ended so suddenly without any goodbyes 😭
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Iwona Sadowska
(@IwonaSadowska) reported
from
Esher, England
@virginmedia is it a joke? No network for two hours already? I have important work to do… £200 for broadband monthly not enough to keep the network going??
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Clarisa Rakos Art
(@ClarisaRakosArt) reported
from
Richmond, England
@virginmedia Internet again down???? Is this a joke? We are paying for a service that doesn’t work!!!!!!
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Louise Mirwitch
(@louisemirwitch) reported
from
Hounslow, England
@virginmedia My husband has had no email since 15.11 today. Nothing on phone or tablet. Mine is ok. All he gets is a box asking to sign in which pops up repeatedly. No webmail access and can’t set him up on my device. Help
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Epsom and Ewell District, England
@virginmedia 3 weeks after you drill through my pipe & send cowboy plumbers out I still haven’t heard anything! I filled a complaint 2 weeks ago and no response. If you think I am paying my bill this month you can jog on. Absolute terrible customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cole Pearson
(@rhythmrockshock) reported
@virginmedia I knew there wouldn’t be much use complaining here. Just fob me off to the customer team. Already been there. Why do you think we’ve now raised a complaint?!
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Game Over Movie Reviews
(@GameOverR3vi3ws) reported
@virginmedia The service is down, it keeps going down, that's the problem. Finding out the service is down is not a solution. The response to my complaint and this text is ridiculous.
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Cole Pearson
(@rhythmrockshock) reported
Shocking experience with @virginmedia yet again. Worst #CustomerService I’ve experienced and generally everyone seems to be getting worse and worse. Still no installation date, already delayed, dug up our garden. Awful #customerexperience as always it seems.
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Liam Wells
(@liam060391) reported
@virginmedia Hello, I gave a call, your systems show I’m in a Virgin area and you just need confirmation of the homeowner (which I am) I wasn’t offered the service of someone coming to check the block is connected or not. I was definitely told last year it wasn’t,would your systems show that?
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Wendie Love
(@samroper13) reported
@virginmedia I cannot sign into my email account, therefore I cannot sign into my virgimedia account. Each time I call I am told the same, asked to do the same things which don't resolve the problem and promised call backs which did not occur. Shockingly bad customer service.
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Charlotte
(@charwilton) reported
When you wish you went with @skytv rather than being a “loyal” customer to @virginmedia! @virginmedia just to let you know... your call centre is full of incompetent imbeciles with all the grace of a reversing dump truck without any tyres on #wasteoftime #virgin
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Cole Pearson
(@rhythmrockshock) reported
@virginmedia Yes. We booked our install and gave a secondary preferred date too. Both of those were cancelled by VM almost instantly and given another, and now another. Waiting 3 weeks for our services. VM had also dug up our garden without permission. Raised a complaint. Still nothing!
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Christiana
(@ChristiReayShaw) reported
@virginmedia Hi,i called that number and it ran a diagnostic, then they said my hub isn't plugged in correctly-which is untrue.they asked me to switch off and on again after checking connections.This has not resolved the problem. I also do not think I managed to register the loss of service?
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Alan W Bannister
(@AlanWBannister) reported
@virginmedia Just tried Microsoft Edge and Firefox - both came back with ‘Oops’ - so I’ve shut the whole thing down just see if it reboots differently - will let you know as this must be resolved!
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John B
(@JohnBarcock) reported
@Cheqraise1 @virginmedia I had BT fttp prior to this and it was great. Only moved as BTs price went up and these were much cheaper. But my daughter no longer gets WiFi signal in her bedroom. I live in a 3 bed semi. Hardly difficult to cover the whole house.