Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Epsom, Hounslow, Southwark, Caterham, Walton-on-Thames, Twickenham, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Woking, Sutton and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
||
| Croydon |
Internet | |
| Epsom |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Kimberley Morris
(@Kimmy_CPFC) reported
from
Croydon, England
@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Haston Oliveira
(@HastonOliveira) reported
from
Hounslow, England
@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia It won’t let me. That’s the issue
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Craddock
(@seany85) reported
@virginmedia I consistently get signal back and imessages send, Twitter loads etc, as soon as I cross Bostall Manorway going west, which is the left edge of my red shaded area
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Carl Stabler
(@carl_stabler) reported
@Ofcom why is it that @virginmedia are allowed to waste my time on their WhatsApp not-customer service and still not let me cancel my broadband? Their call centres are impossible to reach. I can sign up online, why can I not 'sign off' as easily? #Help
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Dan
(@ThinkDIGGITYDAN) reported
The boxes @virginmedia supply to return equipment are the worst
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Kyle S
(@KyleSew2112) reported
You could get better Virgin Media signal out of the satellite dish on her head than the broadband box #brits2022 #brits
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jane doe
(@PJandh) reported
@virginhelp @richardbranson @virginmedia Virgin media help- dint make me laugh
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seamus gill
(@crzybkr) reported
@virginmedia we know the code of practice. we have read it. the issue is that you outsourced your complaints to an external company, but then stopped using them, and now you dont have a proper complaints procedure in place. the advisor said that they are not capable of raising the complaint.
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N͔͔̥̺̞̿͊̇i̧̻̻͉̜͑ͪ̾͟c̨̨̣̮̝̈́̔ͯ̀͂o͙͙̙̘̙ͤͫ͞
(@JobbieJew) reported
@virginmedia is it normal practise for your employees to enter customers into contracts without authority? 3 months of issues, complaints submitted, auto response messages by those dealing with complaints. Unacceptable
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Mike Howe 💙
(@MiguelHowe) reported
@virginmedia You guys set up a offline conversation with me a few weeks ago, to help close my account, not sure why you can't do it now? I need to find out when service finishes, can't get that information from my account.
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Jaydogs Mum 💙
(@clarert74) reported
@Sam27411931 @virginmedia This happened to me today too. Then when I called to explain they said I had agreed to a higher cost, I asked to cancel entirely and they cut me off 3 times! Makes you wonder if this is a planned tactic.
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Jaydogs Mum 💙
(@clarert74) reported
@virginmedia you record calls but are not able to access when you make a mistake?? You hang up 'by mistake' (3 times today). You get the bill wrong 'by mistake'. You don't make mistakes taking my money though #poorcustomerexperience #virginmedia