Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/25/2026 09:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hounslow, Southwark, Wandsworth, Egham, Twickenham, Mitcham, Addlestone, Reigate, Godalming, Leatherhead, Merton, Redhill and Ashtead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet
United KingdomCroydon TV
United KingdomHounslow Internet

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia It’s still not working!

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works

  • crosswhatfields crosswhatfields (@crosswhatfields) reported from London, England

    @virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    @virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated

  • murgeys Isabell Schulz (@murgeys) reported from Wandsworth, England

    @virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for

  • TPAdams Tom Adams (@TPAdams) reported from London, England

    @virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"

  • theonionlives James Campbell (@theonionlives) reported from London, England

    @virginmedia Both still not working before I left for work this morning.

  • ShahlaaTahira #OddMotion (@ShahlaaTahira) reported from London, England

    .@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬

  • NikhilJudge Nikhil Judge (@NikhilJudge) reported from Hounslow, England

    @virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...

  • ryanpfowler Ryan Fowler (@ryanpfowler) reported from Croydon, England

    @virginmedia poor internet service yet self check says no issues and no online agents available

  • Lindor1306 Jo Marion Pauline (@Lindor1306) reported from London, England

    @virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!

  • Tazul2015 Tazul Islam (@Tazul2015) reported from London, England

    @virginmedia any ideas when you are increasing your price next...so I can cancel my contract early

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help

  • MarkRStoner stonerbeagle37 (@MarkRStoner) reported from Horley, England

    @virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson

  • nutr1_train Nutri-Train (@nutr1_train) reported from Wandsworth, England

    As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌

  • chelsian Hadders (@chelsian) reported from Epsom and Ewell District, England

    Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.

  • waz676 Wasim Khan (@waz676) reported from Hounslow, England

    @virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • m1cvv Micky Welch (@m1cvv) reported

    @virginmedia Okey dokey, that upgrade link on my account doesn't work for me. Thanks though

  • shah_vikash vikash shah (@shah_vikash) reported

    @virginmedia been a customer for 6 years asked to see if you could do a deal and was told that because I was out of contract for so long you couldn’t offer a competitive deal. Would have thought keeping customers would be a priority.

  • KerriLangdon Kerri Langdon (@KerriLangdon) reported

    @virginmedia I have been on the phone for over 2 hours today trying to cancel !we are a military family and we move around so much! The @GOVUK have stated that Military personnel and their family don’t have to pay for a disconnection fee!But your team say I will have to pay £240!

  • DRG28839661 DRG (@DRG28839661) reported

    @virginmedia can you please advise how can I cancel my account? I am now on hold with your customer service for the last 1 hour. Before I roll over to the next year’s contract and higher charges, I would like to put in a cancellation notice immediately. #virginmedia

  • i_see_double PH (@i_see_double) reported

    @virginmedia internet been down for an hour now, can you please advise what’s going on? Not good when trying to work from home.

  • ell1e_freeman ellie freeman (@ell1e_freeman) reported

    @BrumJC @virginmedia 5 ‘engineers’ that have come to our house still can’t fix our internet. It fails to work 1m away from the box let alone in the next room!

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @devdrake0 @vmbusiness Really sorry to see you are having issues with your Broadband service, please contact our Faults Team on 0800 052 0800, opt 3 they will be able to look into this.

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @virginmedia Yes, my issue is I agreed a £245 trade in value with £100 cash back included. I’ve had the £245 agreed for my old device and now you don’t want to pay me the cash back which is the only reason I upgraded early in the first place! #conmen

  • DJTeddyLewis DJ Teddy Lewis (@DJTeddyLewis) reported

    @virginmedia Your proving my point.........I just said you have me on hold for an hour once AGAIN! only to cancel my call hoping I just give it

  • Ampp13 Andrea (@Ampp13) reported

    @virginmedia Is there a reason why you are not letting customer know that their services are going to be down before it happens.