Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Hounslow, London, Guildford, Southwark, Walton-on-Thames, Woking, Richmond, Redhill, Mitcham, Epsom, Wandsworth, Feltham, Caterham and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Croydon |
Internet | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Evan Samuel
(@evansamuel5) reported
from
Wandsworth, England
@virginmedia giving absolutely zero service in SW London for second night in a row and refusing to answer the phone. Absolutely bloody useless.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
By the way @virginmedia in addition to my earlier comment I’ve tried you text service 3 times and I’ve still not received a message
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Louise Mead
(@meadylou) reported
from
Wandsworth, England
@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Damion
(@DamionSheppard) reported
from
Lambeth, England
@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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stevexoh
(@stevexoh) reported
from
Esher, England
Hi @virginmedia Broadband been down in KT10 all day and update now says estimate 9.05 tomorrow morning earliest. Is there any more info on how accurate this is? If true I have to cancel only bit of paid work I’ve had for last 4 months so keen to know either way ASAP.
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Michael Abrey-Bugg
(@abreybugg) reported
from
Whyteleafe, England
@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Theo M-T🏎 (on follow limit)
(@BowenKnight_24) reported
from
Spelthorne District, England
Our Virgin Media WiFi router shows as working but the network doesn’t even come up for me to connect to🙃 Been having issues ever since Richard Branson asked for a government bailout... Cheers #VirginMedia @virginmedia
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Thankfully network issue Sorted overnight- however it was frustrating not being able to report it over phone, having gone through auto message and diagnostics it then said office closed and cut you off.
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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Mike
(@mikesanuk) reported
from
Esher, England
@virginmedia Atrocious Service. Lost all services and then there is no one available to report the fault to! No doubt some workman have just cut through a cable!
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Still not fixed but had a really good engineer out called Andy, he's given me his mobile number and requested a network engineer to fix the power levels in the cabinet. If still not working to call him direct next week! You need more Andys.
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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Jonny Morrison
(@jonnysmorrison) reported
from
Lambeth, England
I am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Pedagoth
(@pedagoth) reported
@virginmedia My internet has gone down again. Is this another National outage?
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Magikos_IT
(@Magikos_IT) reported
@virginmedia @vmbusinesshelp Still having problems today. This looks like a routing issue to me across the core of the VM network. Pings and trace routes all fine until we hit the VM core. Tested from VM, BT and Zoom networks to verify.
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xSILENTWOLFx92
(@xSILENTWOLFx92) reported
@virginmedia what is even going on with your Internet I've got the top Internet package and it keeps dropping the WiFi been like this for about a week now but I'm still expected to pay full bill for partial service
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Kevin Loquacious 💙
(@talkstoooomuch) reported
@virginmedia My clinically vulnerable 76yr old Mum has lost her landline no after 45 yrs. This is the no her GP, specialists etc call her on. She had no warning. 3 calls in, you still haven't reconnected her to it. Her life is literally at risk. Why don't you care? Fix this.
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ali hewitt
(@alihewitt01) reported
@virginmedia could you please please please sort out the broadband issues in the Nottingham area. Ours is cutting out every day for long periods. Very frustrating, especially when people are trying to work from home.
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Katrina McMullen
(@DrKatMcMullen) reported
@virginmedia another day of intermittent or zero service. No area problem when I check, “restart hub”, told to book engineer, you then cancel engineer as yes there is an area issue. Rinse and repeat every day.
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Steve
(@LGTechSteve) reported
@Izzywildheart @virginmedia @NatGeoUK Check HDMI cable then restart box, that doesn't sound like a network issue but more a box-TV issue 👍🏻
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Paul
(@_LoneWolf_) reported
@virginmedia Connection seemed to have improved so I made the mistake of cancelling my Saturday appointment. Within 5 minutes the connection was down again then kept going up and down all night.
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Riddim Ryder
(@Staceylee) reported
@virginmedia had A 30 day monitor in place, now that’s finished I haven’t even heard off you regarding my complaint been 30 days @Offcom no one has contacted me about resolution regarding poor internet service received!! Pointless calling call centre as their understanding is 0
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James Harrison
(@JNH77) reported
@virginmedia ever since I “up” graded to a 360 box I’ve been having problems. No wifi and not TV this morning. Great. What is today’s problem affecting the service? I’m not paying you a penny until you fix my service