Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 02/03/2026 15:35

February 03: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Carshalton, Mitcham, Coulsdon, Hounslow, West Molesey, Leatherhead, Wandsworth, Egham, Twickenham, Addlestone, Reigate and Godalming.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomSouthwark Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • ali_bateman Ali Bateman (@ali_bateman) reported from Richmond, England

    @virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

  • HWick_Bluenose Chris (@HWick_Bluenose) reported from Wandsworth, England

    @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    .@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.

  • jujuthebowler Julian (@jujuthebowler) reported from Merton, England

    @virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @lissielou13 @virginmedia I know!!! Horrible company

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

  • NedKell99403028 Ned Kelly (@NedKell99403028) reported from Lambeth, England

    @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • RachaelGreenyer Rachael (@RachaelGreenyer) reported from Kingston upon Thames, England

    Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤

  • RichardShead Richard Shead (@RichardShead) reported from Richmond, England

    @flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.

  • ayca_oncu Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England

    @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

  • swlondonbloke John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England

    🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Richmond, England

    @virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Merton, England

    @MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia Please stop sending me this template message! It is of no value to me as a customer!

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SeaOfConcepts SeaOfConcepts (@SeaOfConcepts) reported

    @virginmedia I checked around the time and there were no outages or issues. A simple restart of about 10 times of the router fixed my issue, though I am getting 10 down 8 up, instead of the usual 200down 20up.

  • Kasimy91 HK 🇱🇧 (@Kasimy91) reported

    @virginmedia The fix date has changed 8 times. Why is this so hard to understand

  • Robot_Logic Robot Logic (@Robot_Logic) reported

    @virginmedia Do you c*nts not get ****** off yourselves when you receive a text, and it's some other c*nt trying to selling you stuff? ******* despicable. Save your **** for emails and only use people's numbers for when it's necessary.

  • Robot_Logic Robot Logic (@Robot_Logic) reported

    @virginmedia Why did you send me a spam text about some ******* 'Summer Jams' ****? I don't want to waste time and energy dealing with your ******* texts, **** off you time wasting c*nts.

  • FaintVlogger Sam Blackmore (@FaintVlogger) reported

    Restarted the @virginmedia OG SuperHub 3 and found it no longer what’s to connect to the Virgin media network. I’ve not missed the green blinking arrows…

  • MTB_Flyer Steve Thomas (@MTB_Flyer) reported

    @virginmedia Waiting for the proposal to resolve the performance issues.

  • Jakeabbutt Jake (@Jakeabbutt) reported

    @virginmedia Still no suggested fix. I can't deal with this anymore - this is horrendous. It keeps dropping in and out of connection.

  • spezzathfc1882 Spezza T.H.F.C✡1882 (@spezzathfc1882) reported

    @virginmedia Hi. Is there a broadband issue in the cm18 area?

  • Amy_Louise_9 Amy (@Amy_Louise_9) reported

    Hi @VirginMediaIE , Is there an issue with the Virgin Media TV webpage? There is an error: Bad Gateway The proxy server received an invalid response from an upstream server. Could this be looked into? Thank you.

  • Sheenz_Easton Chris Easton (@Sheenz_Easton) reported

    @virginmedia Got it. You can't help and they won't help.