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Virgin Media outages and service status in Leatherhead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Leatherhead, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 6, 9:44 AM GMT+1.
  • 57% Internet (57%)
  • 24% Wi-fi (24%)
  • 7% Total Blackout (7%)
  • 7% TV (7%)
  • 3% E-mail (3%)
  • 1% Phone (1%)

The latest reports from users having issues in Leatherhead come from postal codes KT22 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 6: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Redhill, Hounslow, Wandsworth, Woking, Mitcham, Richmond, Leatherhead, Laleham, Weybridge, Walton-on-Thames, Addlestone, Ashtead, Tadworth, and Kingston upon Thames.

CityProblem TypeReport Time
Croydon Internet 4 hours ago
Croydon Internet 1 day ago
Croydon Internet 2 days ago
Croydon Internet 2 days ago
Redhill Wi-fi 2 days ago
Hounslow Internet 3 days ago

Nearby cities with recent reports

Croydon

12 recent signals

4 hours ago
Woking

3 recent signals

5 days ago
Redhill

1 recent signals

2 days ago
Hounslow

1 recent signals

3 days ago
Wandsworth

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • RanjanMallya
    Ranjan Mallya (@RanjanMallya) reported from Croydon, England

    This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia

  • JackEORobinson
    Jack Robinson (@JackEORobinson) reported from Wandsworth, England

    Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

  • amiwrong82
    MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported from Worcester Park, England

    Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

  • Hairouna92
    Fred 🇻🇨🤌🏽 (@Hairouna92) reported from Richmond, England

    @virginmedia Still down! Not sure what I'm paying for at this point

  • sophieholmes_
    sophie (@sophieholmes_) reported from Horley, England

    @virginmedia can you confirm what the issue is with wifi in the RH6 area please?

  • THE_COLSON
    Shasa Colson (@THE_COLSON) reported from Merton, England

    @O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap

  • staffora
    Staffora (@staffora) reported from Kingston upon Thames, England

    @virginmedia is there an known outage in KT2 area? Have no broadband or TV.

  • wowbaggerish
    (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!

  • iglu_sim
    simone clark (@iglu_sim) reported from Kingston upon Thames, England

    @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

  • mobiusb2
    Baz, Wacky worm! (@mobiusb2) reported from Lambeth, England

    @virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?

  • P4TTL
    Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • JoanaLoGomes
    Joana (@JoanaLoGomes) reported from Merton, England

    Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

  • UF1902
    Umar 馬 ➡️ 🇨🇭 (@UF1902) reported from Hounslow, England

    @PandemicEU @virginmedia It's been happening for weeks. All I get when I call customer service are excuses.

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

  • andrewlwood
    Andrew Wood (@andrewlwood) reported from Hounslow, England

    @virginmedia This problem is still here; internet has been sporadic all day, dropping out for several minutes at a time. You are not reporting any issues on your coverage tracker however.

  • ranaraptor
    Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia My problem is that the fix time is 24 hours! That’s really not ok

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Wandsworth, England

    @virginmedia No package has come today for my hub replacement. No text by who bringing it today as promised by VM . I am waiting still going in to the 10th day of no service from VM. Any update ?

  • educationforum
    Andy Walker (@educationforum) reported from Worcester Park, England

    @virginmedia Your customers pay enough to expect 24 hour support. Do better.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • osheaj77
    john o shea (@osheaj77) reported

    @VMSportIE Thats definitely the end my long time virgin media subscription, bill keeps going up even though there is way less tv channels and entertainment, garbage tv , bye bye 👋

  • kevinclarknw
    Kevin Clark (@kevinclarknw) reported

    @virginmedia Not good enough, I'm afraid. This is just the latest outage in recent weeks. The siuation appears to be getting worse, not better. We are paying for a service you are not providing and incurring additional costs through being unable to work from home.

  • saoirseisla
    Isla (@saoirseisla) reported

    @virginmedia 10 straight days. No WiFi/tv channels. No, it’s not an area outage,it started as one but now it’s a major issue affecting my connection.I’ve been on the app but it says no outage issues in my area. No one can seem to tell me when it will be fixed. I work from home and need wifi

  • The_Broski_Boot
    AJ (@The_Broski_Boot) reported

    @virginmedia Is there anything you can offer to help us out ? I have to work and we have no entertainment for the evening / weekend

  • Pollo1Lindajane
    Lady linda jane The Extremist (@Pollo1Lindajane) reported

    @christobinsings @virginmedia 3 hours later no refund cant find someone to cancel absolute joke of a company @virginmedia

  • NadineD_G
    Nadine_CCN (@NadineD_G) reported

    @virginmedia more than 24 hours of no internet service in the E4 area. I’m seeing people saying that this has gone on for days with them. How can we confirm that our service will be up and running by the suggested time? I have work to do and this is really causing a delay.

  • Brutha_bear74
    Chris (@Brutha_bear74) reported

    @virginmedia I’m trying to login to my account but I’m getting an error code of IDF-12B, how can I pay my bill or get in the app? It’s not recognising my email even though I’m getting my email bills from you

  • MarkoPoloG1889
    Marko Polo (@MarkoPoloG1889) reported

    @virginmedia Sort your broadband out for **** sake you charge a lot of money for uour services yet provide a sub standard product it is a disgrace get it sorted

  • PeteBradders
    Pete Bradbury (@PeteBradders) reported

    @virginmedia @DisneyPlusUK I have been a customer of yours for 25 years and upon the most recent contract renewal, you denied the package I opted for because it was for 'new customers only' and then went on to charge me with a bill for £124! A colossal 34% increase! Loyalty means nothing!

  • christobinsings
    Cristoir Toibin (@christobinsings) reported

    @virginmedia absolute shambles of a service today, missed the football and now no Internet again for the last hour. Happy to send me 4 messages to say you've fixed "the issue" Time to move to another provider.