Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Caterham, Southwark, Croydon, Walton-on-Thames, Twickenham, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Hounslow, Woking, Epsom, Sutton and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 Caterham |
Internet | |
| London |
Wi-fi | |
| Caterham |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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Jamal.
(@JXMSZ) reported
from
Croydon, England
RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Gibson
(@gibson1983) reported
Honestly @virginmedia are a joke. WiFi has been down since 10am this morning and it's still no back up. Say it'll be fixed by 3pk the 6pm and now 20 past 1 in the morning. #BetterConnected #myarse
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Steven Mills
(@steven_mi11s) reported
@virginmedia - I’ve just been on hold to one of your “customer service” advisors and after 45 minutes was cut off by them Shocking customer service this
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Sonny Nwachukwu (jnr)
(@SJ_Nwa) reported
Hi @virginmedia internet has been very shoddy today and now I have no internet at all! My working day is not over please do update on the issue ASAP Area-E16
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Alex Coppin
(@A_J_C1992) reported
@virginmedia Do you agree that this is an unacceptable service?
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Alan- Loves football & Saab’s
(@DCFC_Alan_GRFC) reported
@virginmedia Apparently the issue is an individual fibre breakdown, so now over a week without consistent service and told a new cable will be installed in the next few days, what sort of service is this? I can’t work without it!! Compensation needs to be discussed NOW!!
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Lucas McGregor
(@LucasCodeMonkey) reported
@virginmedia How do I register a service fault online? When I call, I end up on hold for hours. When I use your service checker, it doesn’t have a report fault option. Your entire autocomp is a lie, because you alays claim the service is up and give no way to report otherwise.
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Bella
(@BellaOnTwitch) reported
Ayo @virginmedia are going for a record. 3rd time today the internet has gone down wooooo.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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Anders Rox Hansen
(@RoxHansen) reported
@virginmedia My broadband is still down since 0900 this morning - no ETA, no communication, your team refers to some internet diagnostics you can run to confirm something is wrong, then offer a technician in 2 days time inferring that the issue is mine when the whole road is down
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Ciro Genovese
(@ciro_genovese) reported
@virginmedia Please advise of issue with my broadband. Been without it most of day and site telling me to come back in 23hrs. Unacceptable! Started with phone switching to Wifi. Can’t even call you! Please make contact and will PM details.