Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Redhill, Mitcham, Croydon, Hounslow, Wandsworth, Egham, Woking, Merton, Sutton, Leatherhead, Guildford, Richmond and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Southwark |
Wi-fi | |
| London |
Wi-fi | |
| Southwark |
Total Blackout | |
| Redhill |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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Linda Wroth ✯
(@sparklepixxie) reported
from
Egham, England
@virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
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Theo M-T🏎🏁✝️
(@BowenKnight_24) reported
from
Spelthorne District, England
**** Virgin Media and their bullshit WiFi man😒
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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James
(@jfkent93) reported
from
Hounslow, England
@virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.
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andy
(@andy00169146) reported
from
Spelthorne District, England
@virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.
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Will Headley
(@WillHeadley1) reported
from
Esher, England
@virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Ransley
(@DAZZAfooty) reported
@virginmedia Be nice if you answered you phones Awful customer service Good bye going to cancel 😡
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Sarah Bedell
(@sarah_bedell) reported
@virginmedia Sorry, they're as much practical help as you guys I am finally on the phone to someone. BTW, for customer service, pass-agg is not a great look - I am happy to call, I wish it didn't involve 15 min wait and hard to navigate menus. And the Boris Johnson non-apology? Shame.
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Nadira Bagri
(@BagriNadira) reported
@virginmedia I appreciate the advice, John but ultimately the Internet is not working. I've had to pull stuff away from the walls already to unplug everything. Hopefully it's addressed soon. What a shame.
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Caroline Staines
(@Waza24) reported
@virginmedia Hold times arent really a problem if the problems were being sorted out
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Phil! 🤘
(@rockonnicely) reported
@virginmedia As much as I appreciate your time in trying to resolve my issue, I've been on the phone to sort it and nothing has changed.
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Glen Robson
(@Boldonglen) reported
@virginmedia I don't see any phone numbers. I tried calling the support number and was on hold for over an hour so don't want to have to wait on the phone again.
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Rob Halstead
(@rphalst) reported
@virginmedia Yes external works are required, which have still not been conducted in more than 4 months. Is that a joke to see the status of my complaint? There are literally no updates. Horrendous customer service.
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Jessica Silva
(@Jess_Silva92) reported
@virginmedia your customer service wait time is ridiculous. 12 hours I have waited today to no avail. 4 days in a row now I’ve been trying to contact you in regards to my contract and I keep getting passed on to different teams, and eventually being cut off by your closing times.
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joanne mcewan🌈
(@scottlass1978) reported
@virginmedia Says theres issues with the tv but not the broadband. Actually fed up paying money for a service which keeps cutting out or ot letting you access the internet.
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scott rodgers
(@whodadaddy76) reported
@virginmedia When u ring the automated voice says there is but when u click on the link on text then there isn’t but the man I spoke to said there was and it should be all done by the 24th this month but this as been issue for several wks now