Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/17/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Addlestone, Reigate, Godalming, Mitcham, Leatherhead, Merton, Redhill, Ashtead, Southwark, Wandsworth, Kingston upon Thames, Hounslow and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon TV
United KingdomCroydon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • MrDigitalPanda Mr Digital Panda (@MrDigitalPanda) reported from Lambeth, England

    @virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This

  • g_davep davep (@g_davep) reported from Croydon, England

    Is anybody experiencing poor service from virgin media

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.

  • AlmightyUncle_ Spice Adams 🇬🇭🇳🇬 (@AlmightyUncle_) reported from Lambeth, England

    @virginmedia hi I have an issue and no one is answering my call

  • JHollid Jack Holliday (@JHollid) reported from West Molesey, England

    @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

  • bigtoneuk Tony Holder (@bigtoneuk) reported from Kingston upon Thames, England

    Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

  • theonionlives James Campbell (@theonionlives) reported from London, England

    So once again my internet is not working @virginmedia

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Richmond, England

    @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

  • SamanthaOvens Samantha Ovens (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.

  • MarthaDArthur Martha D'Arthur (@MarthaDArthur) reported from Hounslow, England

    @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Lambeth, England

    @virginmedia are there problems in the Sw17 area

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!

  • ashleyeglin23 Ashley Eglin (@ashleyeglin23) reported from Croydon, England

    This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

  • g_davep davep (@g_davep) reported from Croydon, England

    @charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Kingston upon Thames, England

    @virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jaduffield James Duffield (@jaduffield) reported

    @virginmedia I have been having a WhatsApp 'conversation' - if you could call it that - with you for over 36hrs now but am yet to get a resolution to my request.. I wish to cancel my contract due to your ludicrous April price hikes.

  • Victoriaidunno Dont call me Vicky 🇳🇬🇬🇧 (@Victoriaidunno) reported

    Virgin media internet is the worst

  • bainespne Michael Baines (@bainespne) reported

    @MikeK1977 @virginmedia I've found the same, got a slight increase but reception since lockdown with o2 has been terrible

  • Sivan_Z Sivan (@Sivan_Z) reported

    @virginmedia @Jaxon_000 I have Virgin Media Fibre with 250MB but I can’t send emails via my lap top as the network is so poor. Every evening I need to restart the rooter as the internet connection is lost. I can’t watch any TV on my smart TV. talked to the virgin team multiple times. super disappointed!

  • imzyii Ibam (@imzyii) reported

    @virginmedia You're flipping joke another outage and talk out of your backside. It's ridiculous this us every week same ****

  • ThePaintMedic Paintmedic (@ThePaintMedic) reported

    @virginmedia No, I have not. Mainly because I don't want to be sat in a queue for ages on the phone waiting for an operator to answer. I'm very, very busy which is why the Live Chat "should" work for me. Like I say, If you can't make it work, don't offer the service! So frustrating.

  • Soccerjudge Big judge joe (@Soccerjudge) reported

    @virginmedia @er_mean How about you get the broadband in my area to work, mine has been down 7 days now and no dign of a fix as according to you its complicated, then start talking about putting your prices up

  • Tam100 Tammy Bristow (@Tam100) reported

    @virginmedia I’ve tried three times on the phone and your chat bot twice! Got no where!! I assume as it’s impossible to process the cancellation then you’re happy that I cancel my DD. Just wanted to make sure you are aware!

  • JimHoffaLives Jimmy Hoffa (@JimHoffaLives) reported

    @virginmedia Why will my phone, via virgin, not connect to roaming within the EU? Is this the sort of service you base your ridiculous charge increases off of? Remind me, How do I cancel my contract you mentioned on your increase letter? Take this as notification of my cancel.

  • Hall1Darren Daz (@Hall1Darren) reported

    @virginmedia hey virgin media my broadband has been intermittent for 6 days now and every time I phone you , you claim it will be fixed by 10 o’clock, poor customer service