Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Wandsworth, Croydon, Southwark, Ashtead, Woking, Hounslow, Walton-on-Thames, Epsom, Caterham, Kingston upon Thames, Weybridge, Morden, Redhill and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
||
| London |
Wi-fi | |
| London |
Internet | |
| Wandsworth |
Internet | |
| Croydon |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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smirny
(@smirny9000) reported
from
Lambeth, England
@virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia Thinking of moving you phone and broadband to virgin media, DON'T do it, life is to short and their customers service is shit! #virginmedia #shitservice
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue
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Bill Burey
(@bburey) reported
from
Croydon, England
@virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one
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Max Hurst
(@MAXLOTUS) reported
from
Guildford, England
@virginmedia I have just spoken with your complaints department who were very helpful, after spending hours talking to your offshore customer services who were useless, my complaint ref number is COM103338415 if you wish to help!
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(((Jon Benjamin)))
(@JonBenjamin19) reported
from
Wandsworth, England
I’ve had nothing but excellent service from @virginmedia for months.
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Be good to know why we are getting so many issues over past few weeks it’s very frustrating 🤓
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Andrew Rhomberg
(@arhomberg) reported
from
Lambeth, England
Well @virginmedia is a real pain in the arse, third time I’ve cought them trespassing and doing damage; they claim to have a statutory right over any private land of a non-customer when they clearly don’t #Cowboys
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia still waiting for my call back..... no service in 55 hours... manager calling me in 30 mins 100 minutes ago..🙄 #service #virginmedia
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smirny
(@smirny9000) reported
from
Lambeth, England
@virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues
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Ciaran McNulty
(@CiaranMcNulty) reported
from
Wandsworth, England
The guy from @virginmedia fixed my network and I’m getting the >100Mbit I pay for. I’d forgotten what good internet was like!
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𝕯𝖆𝖓𝖎 :)
(@DaniMaguire94) reported
from
Merton, England
@virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia no fault on your site…. but I’m reconected now. I will make a note of how many times it goes down over the next couple if days
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Andy Stables
(@ansta1808) reported
from
Kingston upon Thames, England
@virginmedia you contacted me to replace my TiVo box... you did this on Thursday,it didn’t work, I called up, no resolution, I waited 48 hours... called again, still no resolution.... was told I had to wait 5 business days... manager going to call in 30 mins...90 mins🙄 #service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susie Wright
(@SusieWright893) reported
@virginmedia told us we would have our broadband set up today and this morning at 9am they say it won't be until Friday afternoon. So we lose 3.5 days of work and they try to compensate us by letting us buy a dongle that might not arrive until Friday. Dreadful customer service
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Nick Higham
(@nniicckkhigham) reported
@virginmedia now nine days without 5G in the area BL6 4JF and down to BL6 4SB. Any update on when it is being restored please?
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EV-rider
(@TipsterTrendy) reported
@virginmedia Is there an issue with the website. I keep getting bad gateway errors and live chat option nothing happens when i click on it
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Neil Cammies
(@NeilCammies) reported
@CarlDifford @virginmedia Exactly Mr Difford. Ours has been running at about 20mb for ages. Smart TV barely squeeks along and work's machine is slow due to server linkage. Hopefully the nice engineer can fix it!
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Calvert with a C
(@Calvert_Comics) reported
@virginmedia Just want it known how poor your customer service is. Never been told that I’ve been lied to so much before
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Brittany Howard
(@Brittan66783252) reported
@virginmedia And I'm not one of those people that you pay so I'm using up my time to do something that someone that gets paid should be doing, because last time I checked that's what customer services do or correct me if I'm wrong?
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Stuart
(@stuarthodge1981) reported
@virginmedia Apparently it was my fault I called to cancel but your staff put me on a new contract so have to wait 3 days for the phone call that was recorded which I’m sure will turn out that it was not recorded
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Sheila Freeman
(@Skellyfree) reported
@virginmedia I don't seem to be able to use your Live Messaging service, and don't have the time to hang on the phone all day...
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Brittany Howard
(@Brittan66783252) reported
@virginmedia It's been a complex issue for 2 weeks now and yet no one can tell me what that complex issue is????
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IngersTV
(@ingers831) reported
@virginmedia I am customer already with you and have been for 5 years!! I asked the question in the what’s app chat, how much is my bill for May and your agent said £60.80 l, a few days later I get a bill for £124.10!