Virgin Media Outage Report in Leatherhead, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Merton, Godstone, Southwark, Sutton, Guildford, Kingston upon Thames, Hounslow, Richmond, Woking, Redhill, Mitcham, Wandsworth and Egham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia every Friday evening you never fail to disappoint by not working!!!
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Paul Lloyd
(@paullloyd1) reported
from
Epsom and Ewell District, England
Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Eoghan
(@owengmusic) reported
from
Wandsworth, England
@virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde
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Cameron
(@camjwall) reported
from
Lambeth, England
@virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.
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ian
(@IanBorrett) reported
from
Lambeth, England
Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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Graham Roberts
(@grahamrhome) reported
from
Croydon, England
@virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
. @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London
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VanHowe
(@howedali) reported
from
Lambeth, England
I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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gillian nichols counselling
(@NicholsGillian) reported
from
Kingston upon Thames, England
@virginmedia Only the tv drops out, same time every Friday about 7pm, no errors are on the website
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Matteo Buschittari
(@matteobuschitta) reported
from
Wandsworth, England
@virginmedia internet not working in clapham common area...tried all the procedures already and none working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bridget Foreman
(@foremanwrites) reported
.@virginmedia Really fed up customers in York here, after days of dreadful Wifi service. Obviously this tweet is coming to you courtesy of GiffGaff.
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Me
(@brum1985) reported
@villa_sol21 @skytv @virginmedia Mate, said it before and will say again - avoid Virgin internet like the plague. Never works. It's been trending last few weeks because of outages.
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Mark Bradley
(@bradder5) reported
@virginmedia Virgin this hasn’t worked. I just need to speak to someone in the UK who understands the issue. I can’t keep spending 20 odd minutes in the phone.
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Slim Gaming
(@SlimNasty2013) reported
So @virginmedia just called again & woke me up, unfortunately I felt obliged to hang up instantly on them as they have nothing I want to hear. I then got an INSTANT email with several paragraphs going on about how they've been trying to contact me, still no DEADLOCK LETTER though
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Aiuzuri
(@Aiuzuri) reported
@virginmedia fix your internet your a multi million company and people need internet what are we paying you for
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me, myself and I
(@pmc21767) reported
@virginmedia YOU ARE CRAP .I raised a complaint about terrible customer service and the email you send back only mentions the fact I paid a bil late due to poor health and being in and out of hospital. No apology for their lies and crap customer Service.
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Phil Jacks
(@100Phish) reported
@virginmedia no internet now for 5 days and no comms at all from virgin. Wtf. You are such useless cretins #virginareshit
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Palo lynn
(@PaulLunch) reported
@virginmedia what ******** is going on with virgin media?does some clumsy **** keep tripping over a lead an pulling the plug out ????🤷🏻
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Mr Sims (over 18’s only)
(@mrsimsuk) reported
Last Tuesday was the first time my Virgin Internet went down in a couple of years Virgin always works good for me I would never change internet company my virgin internet has been work since 5:30pm last Tuesday #virginmedia
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Ian Henderson
(@MadLadUK) reported
@virginmedia can someone please contact me ASAP. I wish to lodge a complaint regarding the absolute incompetence I have met over the last 3 days while trying to upgrade/renegotiate my services..! Absolute 🤡😠