Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 11/18/2025 05:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Walton-on-Thames, London, Southwark, Croydon, Twickenham, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Hounslow, Woking, Epsom, Caterham, Sutton and Guildford.

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City Problem Type Report Time
United KingdomWalton-on-Thames Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • KeaneMJ ♻Michael J Keane ♻ (@KeaneMJ) reported from Lambeth, England

    @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

  • Robbie_Paterson Robert Paterson (@Robbie_Paterson) reported from Lambeth, England

    @virginmedia 4 days now with no WiFi or TV, no explanation, 40min waiting on the “service” number last night, 25 min so far today - I ******* hate this company!!!!! I just want to cancel!!! Please!!!!

  • PauleneCarr PauleneCarr (@PauleneCarr) reported from Croydon, England

    @virginmedia @MoneyTelegraph For last 2 months in the SW16 area VIRGIN TV & BROADBAND services has an ‘outage problem.’ Despite several engineer call outs the issue has not been resolved so no access to internet. Virgin please sort out and provide compensation for lack of service

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • ukwip Anthony Cohen (@ukwip) reported from London, England

    @virginmedia Area issue. Fix by 12 July 4:50pm

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • AbFitNutrition Veronica Mitchell RD (@AbFitNutrition) reported from Richmond, England

    It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia

  • SowmyaMukund Sowmya Mukund (@SowmyaMukund) reported from West Molesey, England

    Virgin media disasters! WIFi & Tv services are full down, unable to work from home 😡

  • BronBron283 Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • LazyValentina Lazy Valentina (@LazyValentina) reported from Croydon, England

    @virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Epsom and Ewell District, England

    @virginmedia Please could someone let me know how to deal with issues, regarding mobile Wi-fi hotpspots and voicemail from abroad. Tried a number of times and yet to have any conversation, that didn’t require me repeating myself two or three times !!

  • JonMarkDeane Jon Mark Deane (@JonMarkDeane) reported from Lambeth, England

    @virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • tulsehillboy Lee Winter (@tulsehillboy) reported from Lambeth, England

    @virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!

  • johnrahers It's me, John (@johnrahers) reported from Lambeth, England

    @simonlevans @virginmedia You need to get rid. They are beyond awful for both

  • SuperZAMtendo Zam ザム (@SuperZAMtendo) reported from Wandsworth, England

    @digitalronin @virginmedia And I’m getting 28 on a 100MB line... 🙄 Don’t use virgin media guys if you can help it #yearsofbadconnection #virginmedialife

  • jackjfaulkner Jack Faulkner (@jackjfaulkner) reported from Hounslow, England

    @virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.

  • martyncodes lets be agile (@martyncodes) reported from East Horsley, England

    @RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OriginalJimbob Jimmy 🇬🇾 (@OriginalJimbob) reported

    My mobile phone network is utter rubbish as well. Getting sick and tired of having to balance between Wi-Fi and mobile data. Now the giants of @O2 and @virginmedia have merged I get poor service on both my mobile phone and my broadband 👍🏾

  • Burny0077 🏳️‍🌈Burny🏳️‍🌈 (@Burny0077) reported

    @virginmedia 🙄 I shouldn't have to call. That's the whole point. You have an online tool, but it doesn't work. I complain about the tool not working and you direct to use the tool or call the "technical team" who will try to diagnose a remote that is DAMAGED? I'm going round in circles!

  • Waynebel1 Wayne (@Waynebel1) reported

    @sarapascoe @VirginActiveUK Virgin is the bye word for terrible customer services unfortunately I am a virgin media customer so I know all to well

  • BossPenfolds Penfolds_Boss (@BossPenfolds) reported

    @virginmedia Just done that and been told I will be connected to an agent. Not confident as I've been lied to for over a week, false promises and you blatently don't care about customer service!!!

  • marilyn54463803 marilyn taylor (@marilyn54463803) reported

    If you are considering signing up for broadband look long and hard before you sign with Virgin Media Worst customer service I have seen in a very long time . Shameful treatment. Deceit ,lies ,bullying the whole nine yards 🤬

  • mickjmckay Mick (@mickjmckay) reported

    @virginmedia any connection issues in M28 area of Manchester? My elderly neighbour just knocked on with nothing - no telephone, TV or broadband - any help?

  • Loverofmash A Kapur (@Loverofmash) reported

    @virginmedia I’m trying to get my PAC to switch providers but texting PAC to 65075 isn’t working and neither is it with my date of birth. The online bot isn’t helping either so could you give me instructions please so I don’t have to hang on the phone. Thank you

  • andyrv Harv (@andyrv) reported

    Hi @virginmedia Upgraded broadband package last Thursday, still no sign of it being implemented despite several calls to support. You're quick enough to charge for the upgrade. Can you actually supply what you're selling?

  • raysduncan Country_bwoy🇯🇲 (@raysduncan) reported

    @virginmedia Any update on when we will have a working service in Bromley BR1?

  • Burny0077 🏳️‍🌈Burny🏳️‍🌈 (@Burny0077) reported

    @virginmedia You know the most frustrating thing? It's not that you're telling me to call. It's that every single time I've mentioned the tool not working, it's "call up for a remote". No acknowledgment that the tool doesn't work. No "we've tested it and...". That's why I'm frustrated.