Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Twickenham, Croydon, Mitcham, Addlestone, Reigate, Godalming, Leatherhead, Merton, Redhill, Ashtead, Wandsworth, Kingston upon Thames and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Twickenham |
Internet | |
| London |
||
| Croydon |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia your customer service needs work! Been around the block for 2 days trying to get my number working, thought there was a solution, turns out it was a false promise and back to square 1. All because someone on your team decided to activate a SIM that I didn’t even have
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
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Wasim Khan
(@waz676) reported
from
Hounslow, England
@virginmedia @SkyUK everybody be careful virgin media sending a gangster for installation to the people house and you don’t listen to them they threatening customer
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia been on the phone for 30 minutes trying to get lack of internet sorted. Myself and neighbours on two year old virgin and all have issues but you cannot detect any. You cant access you technicians diary either so #unresolved. #frustrating @richardbranson
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Its been 6 months and the solution was to not use the virgin router...thats not a solution
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Dont use the virgin router switch off wifi buy another router and use the virgin one as a modem. I did this at another property and its fixed all my issues apart from the dns issue. Thats an issue due to the way the virgin router works
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Hussey FM
(@djspeedy34) reported
from
Kingston upon Thames, England
@virginmedia is very bad
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stonerbeagle37
(@MarkRStoner) reported
from
Horley, England
@virginmedia Thanks but my postcode not recognised and already been there done that. Have seen some of your guys by the box outside and all sorted apparently. Your customer services are supposed to be ringing me back with and engineer appointment which I don’t need.
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Nikhil Judge
(@NikhilJudge) reported
from
Hounslow, England
@virginmedia Well we already had an engineer out and even he confirmed its the most problematic router virgin has given out. Especially with the dns issues. We also have 6 people in a 3 story house. We were told adding wifi extenders also cause issues so we cant even get signal now...
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Blondell Shaw
(@Blondell_S) reported
@virginmedia Yes this has been reported over a dozen times… all I get are the platitudes, the stock answer on 150… I spoke to a lovely lady who said she’d email me with service updates… nothing and my £80.00 bill is due, yes I know about the auto credits but this is 🤬#customerexperience
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Stacy Walker
(@stacy1511) reported
@virginmedia We’ve tried all sorts, it’s not fit for purpose & we just want to cancel without being charged ridiculous fees! We live in a new build & lots of people on our estate having issues with virgin media. This is effecting my work n I need reliable Wi-Fi
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Blondell Shaw
(@Blondell_S) reported
@virginmedia And the outages continue… I’ve reported this so many times, I’m sick and fed up of the stock customer service responses “I’m afraid”… I just want the service I pay for 🤬🤬🥲🥲
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Lee
(@Lee23881325) reported
@virginmedia Contacted them they are as useful as an ashtray on a motor bike, did not want to listen, did not sort out the problem just kept apologising. Got told the complaint would be esculent, then I get email not 5 minutes later, complaint closed as complete, absolutely rubbish. Appalling
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Matt
(@Matt_BCC) reported
@virginmedia Every interaction (several months) is a complete waste of my time. You consistently fail to sort the problem out. If I get another one I'll send it to the the ICO instead. I'm sure they'll be interested in Virgin sharing another customer's credit history.
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Clio Ambler
(@clio_ambler) reported
@virginmedia Let’s hope they pick up soon! Was in line at 8 when they opened but no response yet! Poor
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Alan
(@RebootBob) reported
@jakkuh_t @TELUS Jealous! May move over to 1Gb/s down but @virginmedia can only offer 52 Mb/s up.
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Knee K-O
(@fuzzy_slipaz) reported
@SimonMiller316 @virginmedia It doesn’t just get a Down, it gets the Brown Down
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Chris
(@Trickey2112) reported
@SimonMiller316 @virginmedia Brown down 💩👇
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🏴steve wilcock 🏴
(@wilcock_steve) reported
@virginmedia No I haven’t I would have thought the 7 virgin media representatives I have been communicating with for the past 3 days could solve the issue.