Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Southwark, Croydon, Woking, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Caterham, Walton-on-Thames, Twickenham and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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narly
(@narly) reported
from
Merton, England
Statutory weekly **** connection from @virginmedia
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Charlie Morrow
(@charlie_morrow) reported
from
Lambeth, England
@virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Paul Harper
(@HonorarySpock) reported
from
Croydon, England
@virginmedia @THX1138_2014 It appears you still have issues. I've no mobile data
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🔴📖⚪️
(@ReedGooner) reported
from
Croydon, England
@virginmedia Simply put, the sales person missold the package and I’m now being told I’m not entitled to what I was promised at point of sale. Send me a DM and I will provide the complaint reference.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gill
(@gmoliver30) reported
@virginmedia Yes … the “team” say there’s nothing they can do to help 😞
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Glen Prior
(@GTP75) reported
@virginmedia of your offer package. Service usually upgraded within 48 hours, but in case of exceptional demand may take up to 5 working days. HD: HD TV sets, V HD Box, TiVo box or Virgin TV V6 box connected with HDMI cables required for HD channels.
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Fiona Field
(@fififield) reported
@virginmedia Guess what happened today... or should i say guess what didn't happen today. Your engineer did not turn up for the appointment that was made via you customer services team on sunday! I have no words to describe the incompetence of Virgin Media!
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Ian_O
(@Jacabus1) reported
@virginmedia I am getting a bill for a mobile contract that I have never had. Bill is £0. I have complained a few times and had no reply. Do I really need to go to the regulator or can you sort this out?
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Glen Prior
(@GTP75) reported
@virginmedia currently £21 per month, unless you choose to cancel with at least 30 days’ notice. Sky Cinema must be kept for at least 30 days but can then be cancelled on 30 days’ notice at any time. Offer redeemable by main Virgin Media account holder only. Sky Cinema HD channels come as
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Jan
(@Janrd35723880) reported
@virginmedia Disgraceful customer service!!! When calling it is an Indian call centre which is incredibly loud and difficult to understand!! I shall be cancelling my contract with you especially as you are increasing it by £17 per month and no phone service!!!!
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Tony Hughes
(@1Adhughes) reported
@virginmedia @RaySimps83 Are you "giving us" the right to cancel, or are you legally obliged to as there is no mention of RPI increases in our contract?
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FantasySerenity
(@FantasySerenity) reported
@virginmedia My mum's internet is down, which means the signal to her smart meter isn't working so she has no access to hot water or heat. Your engineers cancelled on her twice with no explanation, & she's told now it will be the 28th. She's a vulnerable adult. Can you explain?
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Kelly Turner
(@kellyj70) reported
@virginmedia Tried it now and it is working. This is our additional box and it seems to be slow. It takes well over 4 mins to get Netflix on it.
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Alan - @mumblemiler@home.social
(@mumblemiler) reported
@FeastAndGlory @virginmedia Then offered me a “deal” for 67% more than I’m currently paying for half the speed. Given the poor customer “service” I’m pretty much certain to leave as they still haven’t got back to me with the “amazing offer to retain” my business. Broadband and 4 mobiles walking away.