Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Guildford, Southwark, Croydon, Kingston upon Thames, Hounslow, Richmond, Woking, Redhill, Mitcham, Wandsworth, Egham, Merton, Sutton and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Guildford |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Chels Daft ⚽️
(@ChelsDaft) reported
from
Egham, England
...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia The problem is you’ve lied and tried to pretend there isn’t a massive problem. Some honest answers about what’s been going on would make all the difference
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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Michelle Sanders 🗺🌴
(@mxchelleex) reported
from
Kingston upon Thames, England
@virginmedia please fix the WiFi, it’s been a week now & we’re all 3rd year uni students 😭
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ollie Warman-Johnson
(@ollie_wj) reported
@MRamsey1974 @virginmedia Is yours HD or SD? mine went off completely saying no signal then came back on, presume it was reset. Hope yours sorts itself out for AJ
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Mark Harnett
(@harnett2002) reported
@DSR_Foxyyy @Umar_iFL @virginmedia Crackstreams is better than that. Appalling from Virgin as usual, im unsure why anyone still pays for Virgin tbh, terrible service for tv & internet, no customer service and in general more pricey than Sky.
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Phil Cotton
(@philccotton) reported
@virginmedia my service is unwatchable. Pulev Vs Joshua is an unwatchable mess. Your phone service is useless. How do I get my money back and how do I leave? I can't stand to stay with you a moment longer!!! I don't care how much it costs, I WANT OUT!!!!
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chels
(@Chelgillespie) reported
Update: Rang them and they said we need to ring Sky. Once again, disgusting customer service from @virginmedia
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w
(@williamtemple) reported
@MrBrittle1 @RetroSolesUK @virginmedia Think it’s the equipment at the exchange and how it steps the signal up, rather than the router. They are shysters though, I’m not backing them.
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LEG
(@MrBrittle1) reported
@RetroSolesUK I’ve just got rinsed by @virginmedia told I needed extra equipment for 1gbps that was £35 activation fee then I get told by my mate he has a hub 3 and gets 1gbps we both have the same package me 24yrs with the £95 him new customer £69 these companies are taking ppl for granted
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Dean Monnier
(@DeanMonnier) reported
@edhynes84 @virginmedia Yes, it has. Don’t want to give the so called ‘commentators curse’ tho. “Oh its great now!” “Aaargh ffs! Now no fkin signal!!”
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brit-ish
(@YoursTrulyUmara) reported
I’ve heard @virginmedia customers are having trouble with the quality of their transmission. I’m a Sky customer so mine is so far so good but silver lining: at least you’ll get a refund if it persists. I’ll ask @EddieHearn for a refund if I don’t get a good fight. #SkyBoxOffice
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Tom
(@tom_legg1) reported
@PaulBlau2001 @virginmedia I expect this **** on their online player (because it's ******* shite, like itv can get it right without having to rely on subscription money) for this to happen on box office they should be refunding a lot of people bastards
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Muddypuddles
(@Muddypuddles6) reported
@AdrianWardle7 @virginmedia Be smart... Don't be a retard.... Invest in a fire stick. Not a single glitch and as free as a bird.