Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Streatham, Croydon, Southwark, Walton-on-Thames, Hounslow, Feltham, Mitcham, Redhill, Surbiton, Balham, Chertsey, Hampton, Twickenham and Carshalton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Streatham |
Internet | |
| Croydon |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Hounslow, England
@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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peter james wigley
(@pjwigley) reported
from
Kingston upon Thames, England
@virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Chris 🏳️🌈🇪🇺
(@strutcakes) reported
from
Lambeth, England
Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.
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Jenny
(@jennymelmo) reported
from
Merton, England
@virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M
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Tomasz Rykała
(@tomaszrykala) reported
from
London, England
Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Patrick Smith
(@P4TTL) reported
from
Chertsey, England
@virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.
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Chris Shepherd
(@shepherd_1972) reported
from
West Molesey, England
@vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues
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Shaun
(@Shaun1799) reported
from
Kingston upon Thames, England
@virginmedia having problems with my wifi would you help me out
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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Raynes Park Lib Dems
(@RPLibDems) reported
from
Merton, England
@virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?
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Trevor Graham
(@MrTG_Tweets) reported
from
Redhill, England
@itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.
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Ravin 🇹🇹🇬🇧
(@ravinrr80) reported
from
Merton, England
Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Kwame Gyamfi
(@Kwame916) reported
from
Wandsworth, England
Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Marco Olevano, CFA
(@MarcoOlevano) reported
from
Hounslow, England
@virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Diane Boardman
(@DianeBoardman5) reported
@virginmedia Can i just also asked when would i get the letter, they said they were sending out, with the verification code on, as they couldn't get into my account. = there was no mention of this, and got into my account anyway,= Absolute liars. What a horrible firm
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Blue Note ⭐️⭐️
(@BoundForCFC) reported
@Scientits Easily - and I say this as a former @virginmedia customer - the worst company I've ever dealt with.
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Tee Tweets/Designed To A Tee she/her
(@Tee2072) reported
@virginmedia does my Virgin Box have to be on WiFi in order for me to watch saved shows on my iPad with the Virgin TV Go app? Because that’s really stupid if the answer is yes! Who uses WiFi with their Virgin box?!?!?
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Republic of Celtic
(@RepublicCeltic) reported
@johndoran21 @virginmedia You can cancel your contract without a termination fee as long as you contact them within 30 days of receiving the increase notice.
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Philip
(@philip_rugby56) reported
@virginmedia That’s what I did on the last call and it took 59 mins, it’ll be quicker to cancel my contract @virginmedia
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Marcus Withers
(@MEJW45) reported
@virginmedia can’t access @netflix on your streaming box. Any help?
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nathan
(@asth3nia_) reported
@virginmedia Yeah I’m able to connect to the network via WiFi and Ethernet but when running speed tests or trying to load content it states it’s not connected to the internet. There’s no earlier slots, I just checked, still Friday.
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Mark💯🇬🇧
(@MrMarkW67) reported
Money. People have been loyal customers for years, never missed a payment, and have never been late. All you greedy companies just want more money @virginmedia. How about getting my broadband sorted out instead of telling me to turn it on and off? Greed greed, greedy
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Fresca
(@whitemaremma) reported
@virginmedia Still bad. Videos buffering and connection keeps dropping out.
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Dee Manic
(@Dee67214134) reported
@richardbranson just spoke to someone at Virgin media - talk about rude. The chap at Cs has cut us off because we wanted to make a complaint. Your empire will crumble with staff like him. He actually said I'm too busy to talk to u. Disgusting!