Virgin Media Outage Report in Leatherhead, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Guildford, Croydon, Hounslow, Mitcham, Caterham, Merton, Ashford, West Byfleet, Feltham, Redhill, Ashtead, Staines, Godstone, and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 1 day ago |
|
Guildford
|
Internet | 1 day ago |
|
Southwark
|
1 day ago | |
|
Croydon
|
Internet | 1 day ago |
|
Southwark
|
Internet | 2 days ago |
|
Southwark
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Luiz Otavio (@llima3000) reported from Merton, EnglandI can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Alex Marriott (@Leximar2009) reported from Kingston upon Thames, Englandengineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
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Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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Egemen Onen (@egemenonen) reported from Richmond, England@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Thomas Moore 🏳️🌈 (@Theoryjoy) reported from Kingston upon Thames, EnglandWe are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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Chris (@HWick_Bluenose) reported from Wandsworth, England@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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Sarah Louise Browne (@sarahlbrowne) reported from Merton, England@lissielou13 @virginmedia I know!!! Horrible company
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Sarah Ward (@tiggsie) reported from Kingston upon Thames, England@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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ian donald (@iandonald71) reported from Richmond, England@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Ali Bateman (@ali_bateman) reported from Richmond, England@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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StreetCube (@StreetCube) reported from Kingston upon Thames, England@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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Ned Kelly (@NedKell99403028) reported from Lambeth, England@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Peter Wilkins (@Peter_Wilkins78) reported from Merton, England@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
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Mrs R (@KateRenton) reported from Merton, England@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, EnglandDamn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Deans (@NigelDeans) reported@virginmedia refer a friend £50 each cashback appears to be a SCAM. It's been three months now and I'm being passed from person to person, company to company. It's unacceptable and no legitimate company would surely put a customer through this??
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Luther Blissett (@LutherB40510976) reported from London, England@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Raffi (@RaffiGuj) reported@virginmedia any chance you can give me an update on the issue? site says would be fixed by 4pm its well over now. Been down over 5 hours.
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Tony Collier BEM (@ethansgrumps) reported@virginmedia Says there are no issues
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@CyberRebel (@CyberRebel4) reported@virginmedia Saying possibly by 7pm. Been down since lunchtime so not at all happy. And only two weeks since the last outage. Basically paying for no service.
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Stephan Hough (@StephanHough) reported@virginmedia They could not offer me a competitive price compared to other providers. There is just no incentive to stay with Virgin as a loyal customer and I will just have to switch somewhere cheaper.
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Capn LZR (@theoneyouknew) reported@virginmedia trying to PHONE you because my broadband is not working properly, what number can I use as the main number is full of robots.
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Kath Field 🇬🇧🏴 (@kath21_field) reported@ozziecjs @virginmedia Call their bluff & vote with your feet, call to cancel & a retentions team will give you a better offer👍🏻
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IDIC (@CharlieIDIC) reported@virginmedia down it went again
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Kate Holmes (@KateHol90819828) reported@virginmedia He was installing broadband, he knocked as we have it but he couldn’t see how it was patched down (i’ve no idea!), he’s not been outside their house whilst my WIFI has been off, he wasn’t at the green box either.