Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 02/24/2026 17:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Redhill, Egham, Southwark, Woking, Merton, Sutton, Hounslow, Leatherhead, Guildford, Richmond, Kingston upon Thames, Streatham and Wandsworth.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomRedhill Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia My internet is still down more than 24 hours now this is ridiculous

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia hi is there a problem in TW10? I've checked the status page but it says no problems (tho it never says there are problems unless it's a national outage). TV has interference and broadband keeps dropping. I've done all the reboot procedures as usual.

  • monique86237847 EbonyGoddess40 (@monique86237847) reported from Lambeth, England

    @virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.

  • Mister_Luke_K Luke (@Mister_Luke_K) reported from Merton, England

    @jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.

  • tobe2b Andrew Lawden (@tobe2b) reported from Lambeth, England

    @virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?

  • domoriley Dom O'Riley (@domoriley) reported from Esher, England

    @virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia

  • bludogsix Ethan Truss (@bludogsix) reported from Croydon, England

    @virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….

  • neebone Allan Symptomatic (@neebone) reported from Richmond, England

    @virginmedia But it's meant to be in modem mode. I have it plugged into my own wi-fi mesh so I can access internet across the flat. I've plugged things directly into the eth port on it and still get choppy internet. Also the TV problem is still a problem

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?

  • CraydenSue Sue Crayden (@CraydenSue) reported from Leatherhead, England

    @virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LonesomeJay Looney (@LonesomeJay) reported from Dartford, England

    @virginmedia, when I call to terminate, and I'm informed that I could have been paying 26 quid a month less for the same package, the knowledge that my current rate is a con makes me less likely to stay

  • Dandfcwalker97 Dan walker (@Dandfcwalker97) reported

    @virginmedia Been trying to connect to my WiFi for 2 hours now and still no luck saying there’s a problem with my network

  • BillyHopkinson Billy Hopkinson (@BillyHopkinson) reported

    Dear @virginmedia could you contact me? I'd like to complain about your customer service.

  • scarble ~Nya~ (@scarble) reported

    🤔 virgin media line lasted a month before I hit random packet loss, funfun (Admittedly, could be my internal cabling, I guess I gotta resurrect the broadband logger/dashboard and drop a few pis around the network)

  • MJHiblen MJ.Hiblen (@MJHiblen) reported

    @virginmedia I’d like you to come and pick up the plastic box your so desperate to ‘recycle’, so you can’t rip your customers off with up to a £90 charge, making it hard to drop off. It’s just a piece of defunct crap we can all have the sense to recycle @TradingStdsBlog

  • haylesxxx1 *Hayley* (@haylesxxx1) reported

    @virginmedia hello, I'm trying to view the credit agreement number for my phone but when I click the link in the email it says it's no longer available ?? Can someone pls help.

  • jcassidy2 James Cassidy (@jcassidy2) reported

    @virginmedia after you’ve upgraded my system to the tv 360 set up…the product you are selling is no longer fit for purpose. Shows don’t record. EPG doesn’t update. Features lost. Apps lost. Please cancel my contract as I am no longer getting what I signed up for

  • MeganJuliaaa_ 🐇Megan🐰 (@MeganJuliaaa_) reported

    come on virgin media now isn’t the time for the internet to go down

  • DIVBHOY *** McALpine (@DIVBHOY) reported

    @virginmedia This is wireless , when I scan the room with the connect app it says I have great connection but I can’t play a game without being disconnected because it lags and cuts off , I reset the router the other day when I asked this question and it fixed it , but today terrible again!

  • Reddevil19721 Reddevil1972 (@Reddevil19721) reported

    15 minutes till 1.30 and @virginmedia are confident in fixing the outage issues in my area?