Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 11/17/2025 20:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Twickenham, Southwark, Redhill, Wandsworth, Surbiton, Walton-on-Thames, Kingston upon Thames, Hounslow, Woking, Epsom, Caterham, Sutton and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomCroydon Internet
United KingdomTwickenham Internet
United KingdomLondon Total Blackout
United KingdomCroydon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • MarcoOlevano Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia good evening, been battling with intermittent connectivity issues on your fibre broadband last 2 months. Have called your technical team before who just make you do the old school reboot which hasn't helped. Not quite sure why i am paying for a service not working

  • MrTG_Tweets Trevor Graham (@MrTG_Tweets) reported from Redhill, England

    @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

  • DazzlingHamster Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

  • pjwigley peter james wigley (@pjwigley) reported from Kingston upon Thames, England

    @virginmedia how can you watch catch up on the 360 it’s the worst upgrade I have ever done

  • MarcoOlevano Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

  • DazzlingHamster Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported from Merton, England

    @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • Kwame916 Kwame Gyamfi (@Kwame916) reported from Wandsworth, England

    Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • RPLibDems Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • jennymelmo Jenny (@jennymelmo) reported from Merton, England

    @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

  • tomaszrykala Tomasz Rykała (@tomaszrykala) reported from London, England

    Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

  • ravinrr80 Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • MiaZagica Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • P4TTL Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

  • strutcakes Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported from Lambeth, England

    Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

  • Shaun1799 Shaun (@Shaun1799) reported from Kingston upon Thames, England

    @virginmedia having problems with my wifi would you help me out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hutchygirl37 wendy hutchison (@hutchygirl37) reported

    @virginmedia No and we havnt asked for extension as can never get through on phone which is why iv resorted to here and like iv just told u we have no money until friday its joke

  • SerendipityShah ANFIELD SOUTH (@SerendipityShah) reported

    If you’re thinking of buying a broadband service, my advice, stick to @BTCare they are the best. Avoid @virginmedia at all cost. They will steal money you and not give you a service in return. You have been warned. #homeschooling #EducationDay #internetshutdown   @MailOnline

  • M_caddick93 Matt Caddick (@M_caddick93) reported

    @virginmedia You can assist me with speeding up my complaint regarding the customer services I have received

  • JeanHair2 Freya 🐾🐕🦊🐶 (@JeanHair2) reported

    @virginmedia This week in my area the Internet has been down, and it's down again today, we're working from home, we have children home schooling and yet you want to put my bill up, the cheek of it, I will never sign up to you again, unacceptable.

  • 82KevZ Kev (@82KevZ) reported

    @virginmedia Latency is a connection stability issue?! How about you get someone to give me a call 👍🏼

  • Kevstephens Kev Stephens (@Kevstephens) reported

    @CraigAyers07 @virginmedia absolutely nothing mate .... shocking and abysmal service

  • BethCarney29 Beth Carney (@BethCarney29) reported

    @virginmedia we have lost internet again. Your chat room can't help me, I can't get through on the phone. What am I supposed to do now?

  • valgardening Val Bradley (@valgardening) reported

    @virginmedia As there was no problem with our broadband & we have no idea why it was dug up, this should be your problem to fix. Not good service at all.

  • DarrenBond86 Darren Bond (@DarrenBond86) reported

    @virginmedia more broadband issues AGAIN whilst my wife and I are trying to WFH and home school. Absolute joke, at a time when your service is needed most and you're increasing fees too.

  • C__Overfield chris overfield (@C__Overfield) reported

    @virginmedia phone call saying my internet will go down in three hours can't get through on phone can anyone confirm if my area is going to have work? TS10