Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Kingston upon Thames, Croydon, Caterham, Walton-on-Thames, Redhill, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, West Byfleet, Feltham, and Ashtead.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 6 hours ago |
|
Kingston upon Thames
|
Internet | 12 hours ago |
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Croydon
|
Internet | 16 hours ago |
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Caterham
|
Internet | 1 day ago |
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Croydon
|
Internet | 1 day ago |
|
Southwark
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Des O'Carroll (@Deso27) reported from Richmond, England@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Gavin Mac (@Gavarnos) reported from Croydon, England@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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Jamal. (@JXMSZ) reported from Croydon, EnglandRANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*
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Tim McLoughlin (@timmymc) reported from Merton, England@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Sandy Trappitt (@MarlingtonBear) reported from Hounslow, England@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Daniel Saunders (@danjsaunders) reported from Guildford, England@virginmedia Yes this was one of the first things we tried. Ended up having a repull after two engineer visits, but still not fixed the issue. How about trying a new hub?
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martinoxley (@martinoxley) reported from Richmond, England@virginmedia Internet down again. What are you doing?
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Mohammed farid butt (@faridji99) reported from Leatherhead, England@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Tracey Cookson (@cooki40) reported from Richmond, England@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Stephen Hance (@StephenHance1) reported from Lambeth, England@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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Tim McLoughlin (@timmymc) reported from Merton, England@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Daniel Saunders (@danjsaunders) reported from Cobham, England@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Deano (@Deano1969) reported from Wandsworth, England@virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.
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martinoxley (@martinoxley) reported from Richmond, England@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Mary (@kanyonatic) reported from Croydon, England@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Tim McLoughlin (@timmymc) reported from Merton, EnglandAtrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Saint-Natszamin (@YoungNatsz) reportedHorrible company @virginmedia
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AHairyHamburger (@Shawncarr0286) reported@DayleBarron @virginmedia ******** on iv had with them over the last few months is a joke! still aint spoke to them either
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Stu Brewer (@StudioBrewdio) reportedWhat a time for my internet to die, mid-lesson! Apparently there’s big outage with Virgin Media, anyone else having problems? 😡🤬 @virginmedia
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Michael Bell (@bellers2203) reported@neil_silcock @mcgreevy_declan @virginmedia I just refuse to ring them now mate and they won't be getting a penny from me until they contact me they are the worst customer service going without a doubt #virginmedia
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Heeyeon Chloe Cho (@heeyoni94) reported@virginmedia Not sure if you got this tweet- an advisor named Sandra informed me that there's an outage in my area which has been ongoing since 11th and expected to last til 27th. Towards the end of the call I expressed my frustrations to which she responded rudely. No fault ref no. given.
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Tim Dawson (@timdnottingham) reported from Leicestershire, England@virginmedia help! I dropped my virgin TV remote in my drunk and now it won't work! What do I need to to do to get a new one?
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Jamie Dawson (@JamieDawson89) reported@virginmedia Just to top off the worst customer service i've ever experienced I spent an hour waiting for someone to answer the phone and booked a technician to come out today between 12-4pm and they haven't showed up, no call to say way, now on the phone to you guys and have been on hold
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Mick (@quigley_mick) reportedIs virgin media down we lad can’t get on his x box
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Dean Martin (@deanmartindj) reported@virginmedia Your broadband service has been awful lately, paying for 500meg lucky to get 70meg, have reboot router 2/3 times per day!!
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Heeyeon Chloe Cho (@heeyoni94) reported@virginmedia Just been on the phone to one of your advisors named Sandra who informed me that there's infact an outage in my area which has been ongoing since 11th and expected to last til 27th. Towards the end of the call I expressed my genuine frustrations to which she responded rudely;