Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hounslow, Guildford, Southwark, Walton-on-Thames, Woking, Richmond, Redhill, Mitcham, Epsom, Wandsworth, Feltham, Caterham and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| Hounslow |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@withnail69 @virginmedia Same here in Wandsworth @virginmedia what have you done to the network in Spencer park Sw18 my broadbands gone down a dozen times today and it’s just gone off again
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I run the tests and everything but my internet is still down
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Sorry, I didn’t expect a reply. I have managed to get an engineer to come to@tomorrow as although the signal came back briefly it disappeared again
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Kat P
(@KateProudman) reported
from
Richmond, England
@PeterMilligan #Virginmedia are being terrible during #covid lockdown. Our business premises are temporarily closed. Water & electricity suppliers have reduced our bills, but Virginmedia still charging full amount for internet & phone we can’t use. Said min 90 days before they’d do anything!
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Matthew
(@MetfeXs) reported
from
Merton, England
@TheBull39 @virginmedia Got exactly the same problem...
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Tim Bush
(@tbush) reported
from
Wandsworth, England
@jackbremer @virginmedia Wow - nice 👍 Our Virgin speeds are up and down like a yo-yo and mostly pretty terrible. Might have to start a nocturnal working schedule to actually have a usable internet connection 😬
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Terry Black
(@TerryDBlack) reported
from
Lambeth, England
Jesus Christ @virginmedia is beyond terrible. Please, save yourselves, avoid them at all costs! I can just about remember the internet.. the future looked so promising.. so exciting..
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia It’s not working at all...
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Malcolm
(@MalcolmDGama04) reported
from
Croydon, England
@virginmedia Not one person at your technical help desk knows how to configure a router.
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia No, each time I go through the online service status route I just get a loop of checking the lights
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia Thanks, I tried that route and it didn’t work - I’ve called via my mobile but with Covid staff restrictions naturally there’s a long delay. I can patiently wait but wanted to find through Twitter how many others were having the problem again.
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Craig Strong
(@craigstrong) reported
from
Richmond, England
@virginmedia my broadband speed has dropped 90%, but you’re reporting no fault in the area of Richmond London. Can you escalate this please, seems the whole street is having the same issues.
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
Sadly, still no #virginbroadband and simply an infinite @virginmedia loop online of getting nowhere. As I use VOIP I have no landline phone signal and no internet other than my mobile so work is very difficult
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia I’ve done everything,still not working
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia My internet it’s still down and I haven’t got any response...
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Matthew
(@MetfeXs) reported
from
Merton, England
@virginmedia There’s no problems on my area
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Zachy P
(@povey_zach) reported
from
Richmond, England
Stuck indoors cause of sister girl Rona.. The WiFi and tv have stopped working!! #virginmedia fix up, this is not the first time this has happened this week.. We are working from home and my brothers have school work to do! Useless.
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heartsure
(@HeartSure) reported
from
Kingston upon Thames, England
@vmbusiness Virgins response taking 5 times more than their normal charge - ‘I am sorry for this issue, but this balance would stand I am afraid as the account was not billed correctly over a period of time.’ Just terrible. #virgin #cheats
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MortlakeParish
(@MortlakeParish) reported
from
Richmond, England
@virginmedia #virginbroadband like so many other customers I have had a week of constant disconnections & router restarts but still have no connection. #virginmedia web help is even down so I can only connect via my mobile phone making my range of parish & school work difficult!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Diolchbabs
(@diolchbabs) reported
@virginmedia You send me a bill that makes no sense so I try and log in to view the statement and I am not able to log in. It keeps timing out?! Is your website down?
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Barry bhoy
(@bazza141) reported
@virginmedia Yes plenty , I ha w just spent two hours on the phone to India and I’ve been passed about like a scud book to different foreign tongues and then they lost connection !!!!! 2 hours !!!!!!! And also when I go to make a complaint , surprise surprise your web page is down
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Chris
(@cmcfc3985) reported
@virginmedia I agreed a new deal with the retention team and thought it was the same package as I was getting, buts it turns out its not now ive seen the contract. So I wish to cancel the change and continue with my 30 day notice period
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Chris
(@cmcfc3985) reported
@virginmedia Ive tried calling numerous times in the last week and never get anywhere on the phone. Ill text the number and see where I get cheers
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Danny Smith
(@danny3073) reported
@virginmedia why does no one ever call back your customers when they say they would! When you call to try and resolve your issue operators cut you off cause they can’t be bothered with your issue! And when you call to leave oddly you don’t want to answer for a bloody hour now
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Faucets Off
(@FaucetsOff) reported
@virginmedia Hey @virginmedia You really need to look into this complaint Ref C-2701213201, my Dad has been trying to get in touch for days with no reply from yourselves -he agreed to a contract which you've completely changed for the worse, and now doesn't agree to it.
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Faucets Off
(@FaucetsOff) reported
@virginmedia Hey @virginmedia You really need to look into this complaint Ref C-2701213201, my Dad has been trying to get in touch for days with no reply from yourselves -he agreed to a contract which you've completely changed for the worse, and now doesn't agree to it.
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crisp lover
(@Loverofcrisps) reported
@virginmedia Okay, but she can't. Hence why she has been left without a functioning box for so long (still no apology). So I'll have to write to you to cancel as charging pensioners for equipment that doesn't work, isn't something you would look to resolve?
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Richard
(@Richlflee25) reported
@virginmedia I can’t login to my virgin media account are you having issues with your authentication??? I had similar issues yesterday????
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Craig Withers
(@CraigWithers) reported
@virginmedia can’t login to sky sports on my laptop with my virgin details. Need to fix this please