Virgin Media Outage Report in Leatherhead, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Feltham, Streatham, Epsom, Balham, Mitcham, Redhill, Sutton, Woking, Guildford, Walton-on-Thames, Leatherhead and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Croydon |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
-
Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia my tv and broadband dropped out about half an hour ago. cant get through on the phone cos says office is closed and online help link connects then disconnects. no way of getting assistance.
-
Ali Rahman
(@alirah1986) reported
from
Croydon, England
@virginmedia absolutely ridiculous from virgin media **** Servis, unprofessional staff, No net for 11 days, no help, 4 times phone been put down. Thieves
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia @Richard And if you haven’t got the capability to fix and deliver a service you shouldn’t offer it @virginmedia . I work from home and need to communicate with my clients
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
-
Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It happens so often tbh, what is the actual issue in Battersea that makes it a repetitive problem? Also why am I not able to register a loss of service on your app?
-
Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@NickChis @virginmedia I just called their helpline and I was told service improvements are currently being done locally and "everything should be back to normal by 3pm" today. 😒
-
Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
-
Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia Thank you for sending the link, that did enable me to at least register the loss of service.
-
Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Changed it from 21/7 so I’m afraid it’s just appalling service and no one gives a damn..@Richard should be ashamed of the complete mask of empathy and service from @virginmedia
-
Dom O'Riley
(@domoriley) reported
from
Esher, England
@virginmedia Everybody in your company said it should be brought forward then no one calls back and I have to ring to find out nothing is happening .. resolutions team have actually sent a response which is untrue and basically ignore me.. very very poor service @virginmedia
-
Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
-
Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nobody has said anything. They said they would fix it at last and then they left leaving the box in pieces in the flower bed and with no phone signal.
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia So it seems you are doing "service improvements" in my area, and "everything should be back to normal by 15:00". It's the middle of the working day....😒😐. Could those improvements not be done at night or during the weekend? Cheers.
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
-
Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
Hi @virginmedia. I've just spent 1.5 hours/3 calls on the phone with you to cancel my contract due to moving flats. Each time the line went mute after a long wait and eventually disconnected. Please fix your service! Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Pablo
(@pyrcroft) reported
@virginmedia May I also suggest you look at previous tweets from and you will see what the issue is and how it is still not resolved and I want it escalated as I have spent days and days with your guys and still not resolved..
-
JKimbers
(@JKimbers) reported
@virginmedia It’s not a fault that I’m trying to contact you about. It’s my Bill and removing landline from my bundle. Nothing do do with faults or outage. I keep saying this on the text but the bot clearly doesn’t understand.
-
Andy Leask #MIEExpert
(@andyleask) reported
@virginmedia It's been better since then; on investigation, I think the issue was my Router. I forced a firmware upgrade and am getting solid enough connections, though *dramatically* slower on wifi than wired. :(
-
Becky
(@Trev_vamp) reported
@virginmedia Landline has stopped working but I’ve checked and there is no known problems and my internet went off for a whole day but now is back on. Not the first time it’s happened it’s a ongoing problem that apparently was fixed but clearly isn’t
-
Pritesh Parmar
(@priteshparmar) reported
@virginmedia have been trying to contact you for months, cannot get through ever or hour+ long waiting times being charged for products I don't want. Absolutely worst customer service dealt with.
-
trixie
(@LongJayne) reported
@virginhelp @virginmedia My cable is broken! No virgin mobile ...can't call 150 as phone obviously not working...over 18hrs myself and husband holding on seperate mobiles...keep being sent to a bot!!
-
Rich Ford
(@FordyFive) reported
@virginmedia Seems impossible to get through to Customer Services, do you offer a callback service ? #virgin #virginmedia
-
Daniel Blundell
(@bigdan89) reported
@virginmedia O I’m sorry that is not a good enough. A full public apology and acknowledgement that you failed on your customer services is required. It shows how bad it is as your asking me what the call was about. This whole thread tells you what was being discuss3 when promised a call.
-
Bee 🍀💚 !!
(@celticghirl_bee) reported
@virginmedia 10 to 5 at night now. No WiFi all day. Through to someone in Customer Service eventually only to be told to keep resetting it and pressing the black button at the back. Now waiting an hour for someone to call me back. Absolutely helpless and hopeless. Will definitely be leaving.
-
darren falconer
(@DarrenFalco) reported
@virginmedia Tried this john last text was received at 10:24 after all security checks were passed, this was the reply..... You’re now in a queue to speak to someone who can help. Our team is available every day 8am – 10pm. We aim to respond within 4 hours, over 6hours later no reply 🙄