Virgin Media Outage Report in Leatherhead, Surrey, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Wandsworth, Southwark, Ashtead, Tadworth, Redhill, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, and Ashford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Internet | 2 hours ago |
|
Wandsworth
|
Internet | 8 hours ago |
|
Southwark
|
Internet | 16 hours ago |
|
Croydon
|
Total Blackout | 20 hours ago |
|
Southwark
|
22 hours ago | |
|
Southwark
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Xiaqua-Shiyeon (@xiaqua_shiyeon) reported from Lambeth, England@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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nala. (@Skky16) reported from Croydon, EnglandIf you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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nala. (@Skky16) reported from Croydon, England@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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Ewa Bakun (@EwaBakun) reported from Richmond, England@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Dan Vikman (@DanVikman) reported from Merton, England@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Sophie Judge (@judgarama) reported from Merton, England@virginmedia I have called twice today to try to get help to fix the fault with my tv service, and been cut off both times w/out speaking to anyone. Your online help has not rectified. Can I speak to a human being pls for help?
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Dave (@BigadeeDave) reported from Richmond, England@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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mike (@mikeperrin58) reported from Egham, EnglandAnybody else having problems contacting Virgin Media now they have put their prices up
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Dan Vikman (@DanVikman) reported from Merton, England@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Chivers67 (@Chivers67) reported from Addlestone, England@virginmedia All I’d like is to change my package, I press all the right buttons but you don’t have the right person on the other end of the Line. Poor show!
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_jarl_ostensen (@psjarlo) reported from Guildford, England@virginmedia how can I check if you're doing a remote hub update now, or if the box flashing green is a problem?
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mike (@mikeperrin58) reported from Egham, England@virginmedia Yes I have tried this but it keeps saying incorrect details and we are not the only people with this problem
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Dave (@BigadeeDave) reported from Richmond, England@virginmedia Picture is pixelating when I record something & also when I pause and doesn't play properly after pausing? Please help!!
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Stuart Ross (@sturooo) reported from Guildford, England@virginmedia really loved spending almost an hour and a half on the phone to get cut off and the promised call back if that happened not happening. I just want to cancel my contract
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catskidschaos (@catskidschaos) reported from Richmond, EnglandYay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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Answers in Reason (@answersinreason) reported from Redhill, England@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Sean Hickey (@SeanHickeyUK) reported from Croydon, EnglandWow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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nala. (@Skky16) reported from Croydon, England@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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Alison Carter (@AllyThornton) reported from Kingston upon Thames, England@virginmedia any idea on what is happening in the Kingston Upon Thames area or how long it’ll take to resolve? Impossible to WFH right now. Previous issues with your service makes me worried!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Harvey 😷 (@CodeBeard) reported@virginmedia why is your broadband so slow this weekend. I pay for 200mbs and it’s barely scratching 2mbs 3 tests out if 4 and the other is only 70. After your recent work things were meant to get better.
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Al Powell (@al_quiz) reported@virginmedia A technical fault repeatedly kept ending the call after being put on hold? I can stand poor customer service, but you’re starting to sound like Boris with these lies
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FizzleAmelie (@Spend_Less07) reported@virginmedia @demzi18 I have just tried contacting CS on 150 ‘we are unable to help right now, please call back’!!!!!!!
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Connor (⚡️, ⚒️) (@s60cg) reported@huskyguy89 @virginmedia Same issues, cant even download a 3GV update
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. (@Simp30357439) reported@huskyguy89 @virginmedia Fr they need to fix their **** I ain’t gunna pay them for doing nothing 💀
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twitch (@huskyguy89) reported@s60cg @virginmedia I've gone through so many forum posts in Virgins forums of thousands of people having the exact same issues. We all do BQM checks and they all show major spikes in latency continuously. Virgin say 'everything is fine, we won't do anything' It's total garbage. It was fine before
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Bally Singh (@putasinghonit) reported@virginmedia I’ve done everything you have suggested over the last few weeks, but no one ever seems to answer the phones for me to discuss an upgrade or service call. Your customer service as dwindled over the years. A shame to see.
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Cormac McCarthy (@TheMuncho) reported@virginmedia WiFi in Drumcondra is constantly dropping. Any idea when it will be back? Tried restarting the router but didn’t help. Can someone look into this?
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Greg Cook (@WireGreg) reported@virginmedia Yes and I get a text message saying that it can’t be done and it gives me a number to ring which then puts me on hold for over half an hour and cuts me me off. Your customer service is appalling.
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San17 (@San17travel) reported@virginmedia Well once again your reply proves that Virgin couldn’t care less about their customers. It must be great hiding behind your keyboard and initials. I still do not know how I can speak to someone to sort this out. Should I just cancel my direct debit?