Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 02/11/2026 02:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Kingston upon Thames, Streatham, Hounslow, Croydon, Wandsworth, Carshalton, Mitcham, Coulsdon, West Molesey, Leatherhead, Egham, Twickenham and Addlestone.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • JHollid Jack Holliday (@JHollid) reported from West Molesey, England

    @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Richmond, England

    @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

  • AlmightyUncle_ Spice Adams 🇬🇭🇳🇬 (@AlmightyUncle_) reported from Lambeth, England

    @virginmedia hi I have an issue and no one is answering my call

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    So @virginmedia have refused to get an engineer to me today to fix their problem outside my house, which has cut out my internet and TV services. I have not got many followers but if anyone can retweet this example of disgraceful service I would be grateful.

  • ashleyeglin23 Ashley Eglin (@ashleyeglin23) reported from Croydon, England

    This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Lambeth, England

    @virginmedia are there problems in the Sw17 area

  • g_davep davep (@g_davep) reported from Croydon, England

    Is anybody experiencing poor service from virgin media

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

  • g_davep davep (@g_davep) reported from Croydon, England

    @charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from Kingston upon Thames, England

    @virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.

  • MrDigitalPanda Mr Digital Panda (@MrDigitalPanda) reported from Lambeth, England

    @virginmedia got a message to say it was fixed but my internet is still down Fault Ref: F007494959 This

  • theonionlives James Campbell (@theonionlives) reported from London, England

    So once again my internet is not working @virginmedia

  • bigtoneuk Tony Holder (@bigtoneuk) reported from Kingston upon Thames, England

    Hey @virginmedia! 3 days no internet or TV, you cancelled 2 visits because of ‘local network problems’, even though you identified a local fault in my premises. Can’t book another visit until the network fault is cleared. Oh, and to book it I have to call you again! #Fail

  • SamanthaOvens Samantha Ovens (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia I just checked thank you and it states there are connection issues that are being worked on presently. I have registered the issue as directed.

  • MarthaDArthur Martha D'Arthur (@MarthaDArthur) reported from Hounslow, England

    @mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndyWatson97 Andy Watson (@AndyWatson97) reported

    @virginmedia what is the problem with Ne5 area ??? #lossofservice

  • BertrandRustles Bertie // LOVE // (@BertrandRustles) reported

    @the_rope_again @virginmedia They are so **** it's unbelievable.

  • TheJoWatson Jo Watson (@TheJoWatson) reported

    @virginmedia When I changed the contract I asked for a new router. They said technical would help. Couldn’t get an answer. Been trying everyday on live chat but getting no answer. The router has been playing up for about 6 mths.

  • AndyWatson97 Andy Watson (@AndyWatson97) reported

    @virginmedia Done that I know there’s a issue what is it ?? and 10pm to be without any phone broadband or tv ?!!

  • AMayhook Alex Mayhook (@AMayhook) reported

    Why do @virginmedia make it so hard to cancel your broadband? I’ve tried to call so many times to cancel ... Mediocre internet with bad customer service let me leaveeeee

  • xtinax1 christina mclean (@xtinax1) reported

    @virginmedia @BigIssue Currently on phone to virgin media 2 hours wtf 🤬 absolutely no need

  • Saoirse4823 Jennifer Wilson (@Saoirse4823) reported

    @virginmedia @virginhelp I submitted a complaint in November and Im being overcharged. I’m owed £60 in refund and my bill should have gone down. Neither has happened even though it was promised. No one has even acknowledged the complaint or looked into it. Phone wait times are more than an hour.

  • philipboucher philipboucher (@philipboucher) reported

    @virginmedia Hi. Thanks for the reply. It initially says "no known issues" but when I run a test it comes up as, "It looks like you can't get on the internet..." I've been through all the steps but can't get any idea of what the problem is or when it might be fixed.

  • faultyweeble Alex Griff (@faultyweeble) reported

    I refuse to believe its taken virgin media 30 mins to find someone who can help me with my account, they also need to update their "on hold" music playlist.

  • ElectricKiwi Ross Barber-Smith ⚡🥝 (@ElectricKiwi) reported

    @virginmedia I'm becoming infuriated with the constant dropping of Wifi connection. Happening on multiple devices, sometimes multiple times in the space of a couple of minutes. Near impossible to get any work done. Can't find support on your website (just loops me round & round)