Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/16/2026 23:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Addlestone, Croydon, Reigate, Godalming, Mitcham, Leatherhead, Merton, Redhill, Ashtead, Southwark, Wandsworth, Kingston upon Thames, Hounslow and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomAddlestone Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • cooki40 Tracey Cookson (@cooki40) reported from Richmond, England

    @virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint

  • rogerw117 Roger Williams (@rogerw117) reported from Richmond, England

    @virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?

  • dominicjoyner Dominic Joyner (@dominicjoyner) reported from London, England

    @virginmedia - how do I report a specific problem with a TV service?

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!

  • andyfry andyfry (@andyfry) reported from London, England

    @virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.

  • ako_essex The Gaffa🔌 (@ako_essex) reported from London, England

    @virginmedia worst internet provider going

  • roxburghshire ifmcl (@roxburghshire) reported from London, England

    @virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!

  • faridji99 Mohammed farid butt (@faridji99) reported from Leatherhead, England

    @VirginMedia_One shameless virgin Media can not help customers #virginmedia

  • Deano1969 Deano (@Deano1969) reported from Wandsworth, England

    @virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.

  • GraceWaring22 GRΔCΣ (@GraceWaring22) reported from London, England

    @virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.

  • Gavarnos Gavin Mac (@Gavarnos) reported from Croydon, England

    @virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.

  • Deso27 Des O'Carroll (@Deso27) reported from Richmond, England

    @virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service

  • MarlingtonBear Sandy Trappitt (@MarlingtonBear) reported from Hounslow, England

    @virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia is there known problems in the SE3 area? Virgin service status page is not working...

  • JXMSZ Jamal. (@JXMSZ) reported from Croydon, England

    RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*

  • martinoxley martinoxley (@martinoxley) reported from Richmond, England

    @virginmedia Internet down again. What are you doing?

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Nothing quite like replying to a problem 22 hours later. Useless, utterly useless.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cadeharry Nightsky Ceilings (@cadeharry) reported

    @virginmedia 50 mins on hold now on my other phone. WTF

  • cadeharry Nightsky Ceilings (@cadeharry) reported

    @virginmedia If I don't receive an email with a resolution in 7 days I'm taking legal action.

  • SuePTaylor Sue Taylor 💙 (@SuePTaylor) reported

    @virginmedia please sort out your customer service. I've complained twice that I've been unable to get any sense out of web chat - no answer to my query, just robot talk. And when I complain I get told to try web chat 🤔

  • db277214 Diane (@db277214) reported

    @virginmedia Thank you we will register a complaint. I do not believe it is too much to expect for engineers to attend when booked...a very poor service indeed.

  • TotoDiVita Toto Di Vita (@TotoDiVita) reported

    @virginmedia Read the whole thread, I’ve been out for almost a fortnight… I know 100% it’s a router problem, this was diagnosed on 6th Feb… last night Abdul said he’d made notes and emailed the department to NOT CANCEL the appointment and bring a new router… I’ve totally had enough…

  • paulmcgrathuk Paul McGrath (@paulmcgrathuk) reported

    @virginmedia I get the exact same issue regardless of which browser or device, also tried 2 different links to sign in, same problem

  • udaybits2k8 Uday Prakash (@udaybits2k8) reported

    @virginmedia This seems a very unethical way of customer retention. Making customers stay back by making false offers and then not doing anything to resolve the issue. Request you to look into this asap and action on this malpractice and #fraudulent action from your team

  • udaybits2k8 Uday Prakash (@udaybits2k8) reported

    @virginmedia This is to bring to your notice that your Customer Loyalty team made a call to me as I was disconnecting the contract and gave me an offer to match your competitor. It has been 10 days since I agreed on the new package and it has not been activated. 1/n

  • isthistheRR4AA isthistherightroom4anargument? (@isthistheRR4AA) reported

    @virginmedia @virginmedia it's amazing, since you ask, that when I call Virgin (privately) I'll be on the phone for 20 minutes where the person is completely disinterested, demotivated, not empowerment or able to resolve or pass on my issue, but when I tweet 160 characters.....

  • Ian02375771 Ian (@Ian02375771) reported

    @virginmedia @O2 I wonder if customer service at 02 is as bad as virgin media? Been waiting a month to be connected after connection date. I ring but no one knows. now I just get passed on until the phone gets put down. 30 reschedule appointments. to say this service is poor is an understatement!