Virgin Media Outage Report in Leatherhead, Surrey, England

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Ashtead, Tadworth, Redhill, Croydon, Southwark, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, and West Byfleet.

City	Problem Type	Report Time
Ashtead	Internet	3 hours ago
Tadworth	Wi-fi	2 days ago
Redhill	Internet	2 days ago
Croydon	Internet	2 days ago
Tadworth	Wi-fi	2 days ago
Southwark	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

• 
  Gavin Mac (@Gavarnos) reported 55 seconds ago from Croydon, England

  @virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?

• 
  Tim McLoughlin (@timmymc) reported 7 minutes ago from Merton, England

  @randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.

• 
  martinoxley (@martinoxley) reported 10 minutes ago from Richmond, England

  @virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.

• 
  Mary (@kanyonatic) reported 12 minutes ago from Croydon, England

  @virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!

• 
  Daniel Saunders (@danjsaunders) reported 14 minutes ago from Cobham, England

  @virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.

• 
  Mohammed farid butt (@faridji99) reported 29 minutes ago from Leatherhead, England

  @VirginMedia_One shameless virgin Media can not help customers #virginmedia

• 
  Jamal. (@JXMSZ) reported 30 minutes ago from Croydon, England

  RANDOM CALLER: We heard you might have a problem with your Sky box ME, A VIRGIN MEDIA CUSTOMER: I don’t have...Sky RANDOM CALLER: *Awkward Silence* *Hangs Up Phone*

• 
  Tim McLoughlin (@timmymc) reported 32 minutes ago from Merton, England

  @virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.

• 
  Des O'Carroll (@Deso27) reported 34 minutes ago from Richmond, England

  @virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service

• 
  Tim McLoughlin (@timmymc) reported 36 minutes ago from Merton, England

  @virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.

• 
  Tim McLoughlin (@timmymc) reported 38 minutes ago from Merton, England

  @randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.

• 
  Sandy Trappitt (@MarlingtonBear) reported 40 minutes ago from Hounslow, England

  @virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good

• 
  Tim McLoughlin (@timmymc) reported 46 minutes ago from Merton, England

  @virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes

• 
  Stephen Hance (@StephenHance1) reported 46 minutes ago from Lambeth, England

  @virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.

• 
  Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported 47 minutes ago from Lambeth, England

  @virginmedia Nothing quite like replying to a problem 22 hours later. Useless, utterly useless.

• 
  Roger Williams (@rogerw117) reported 47 minutes ago from Richmond, England

  @virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?

• 
  Deano (@Deano1969) reported 48 minutes ago from Wandsworth, England

  @virginmedia I guess this sums up the level of service. Simply can’t get in touch to discuss the contract we have. Website, telephone, Twitter, bots... no doubt I’ll get a call at the supermarket checkout or at dinner.

• 
  martinoxley (@martinoxley) reported 49 minutes ago from Richmond, England

  @virginmedia Internet down again. What are you doing?

• 
  Tim McLoughlin (@timmymc) reported 57 minutes ago from Merton, England

  @virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.

• 
  Tracey Cookson (@cooki40) reported 58 minutes ago from Richmond, England

  @virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ally James 💙 (@AllyJ00) reported 4 minutes ago

  @virginmedia Thanks for your msg, however this isn’t a once off, this is a regular occurrence. Unforts the customer service on website makes it impossible to speak to anyone to get fixed, hence why I am leaving end of the month.

• 
  Richard Long (@rlonguk) reported 5 minutes ago

  @virginmedia Thanks. That says “no known issues” - I’ll wait and see if it happens again tomorrow.

• 
  Charles St Charles (@Chrlsstchrls) reported 9 minutes ago

  Don’t understand how virgin media routers can be such poor quality. No signal through a single wall between livingroom and bedroom….

• 
  Rebecca jennings (@Beccaboo961) reported 13 minutes ago

  @virginmedia can you sort your **** out? I've had no Internet or TV for 4 days this week!! What am I even paying money for?

• 
  Lucy Sharp (@LucySharppp) reported 13 minutes ago

  @TomParker @virginmedia It’s awful in biggin hill too, the router is in my dads room and the signal is only 2 bars in my bedroom next door

• 
  marc (@marc1box) reported 16 minutes ago

  @leonagraham @virginmedia Are you sure it's the Internet and not the WiFi? I'm a @virginmedia customer but WiFi in the house is not provided by their hub as uts useless . Get a tri/quad-band netgear router or two

• 
  Luke Waterhouse (@WBALukey) reported 16 minutes ago

  @virginmedia @Rich25101980 Useless they are mines been down for 2 hours

• 
  Rich 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Rich25101980) reported 19 minutes ago

  @virginmedia Ran the tests… still no internet! Engineer visit booked for Wednesday, which was the earliest available… still doesn’t help when you’re supposed to work from home though 😡

• 
  Laxmi Kerai (@Lalalax) reported 21 minutes ago

  @virginmedia Hello, it's now been 4 months, I've chased the email alias 3 times and I still haven't had a response. This is the worst customer service experience I've ever had. It feels like no one wants to respond to my query or help me.

• 
  🇵🇸🇵🇸🇵🇸Raymond Carty 💙🇵🇸🇵🇸🇵🇸🇵🇸 (@cartybhoy) reported 23 minutes ago

  @carty1888 @virginmedia Just trying to cancel but can’t even get through and then we can see about the sky option