Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 11/21/2025 01:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Croydon, Southwark, Caterham, Walton-on-Thames, Twickenham, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Woking, Epsom, Sutton and Guildford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHounslow Wi-fi
United KingdomLondon Total Blackout
United KingdomCroydon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • _aliyahfaith aliyah (@_aliyahfaith) reported from Lambeth, England

    Virgin media is the worst broadband ever!

  • AndreGosine Andre Gosine (@AndreGosine) reported from Croydon, England

    @virginmedia internet is a load of crap can’t even use WiFi in my house😭

  • chrishampson Chris Hampson (@chrishampson) reported from Richmond, England

    @virginmedia is down. Area 3. Please fix ASAP.

  • Lauren_Sberry Lauren Scott-Berry (@Lauren_Sberry) reported from London, England

    @virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help

  • djspeedy34 Hussey FM (@djspeedy34) reported from Kingston upon Thames, England

    @virginmedia is very bad

  • alicebees1 Alice (@alicebees1) reported from Esher, England

    @virginmedia Hi! Our WiFi is constantly dropping out and not working even when the lights on the box look fine. And it can’t even reach around the whole house and it’s definitely not a big house! Is there any way you could sort it out as it has been a problem for a while. Thanks.

  • dipakmoh Deepak Mohan (@dipakmoh) reported from Croydon, England

    Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    I have never had any problems with you @virginmedia before and not happy

  • ali1m The Only Way Is Sussex (@ali1m) reported from Redhill, England

    @virginmedia No, it’s showing No Known Issues

  • fatwhit5 chris whittart (@fatwhit5) reported from Hounslow, England

    ******* shit @virginmedia WiFi has gone off AGAIN 😡😡

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Message says service will resume at 10.15 but we’ve had these messages every day & still nothing.....

  • Flissej Fliss James (@Flissej) reported from London, England

    @virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.

  • Barbara4003 Barbara Poole ⚽🦅 (@Barbara4003) reported from Croydon, England

    @virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore

  • aline_diaredo Aline (@aline_diaredo) reported from London, England

    @virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww

  • dipakmoh Deepak Mohan (@dipakmoh) reported from Croydon, England

    Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.

  • VickyChas3 Victoria Cuthill RN (@VickyChas3) reported from Esher, England

    @virginmedia Still no service......

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Apunte_AA Lex 😏 (@Apunte_AA) reported

    @virginmedia WORSE CUSTOMER SERVICE EVER!!

  • wato6282 Keith Watson (@wato6282) reported

    @RobPattison91 @virginmedia Had them weeks ago mate, I hung up also, if I had problem with things I'd phone them and find out why, hate people clam they know best when they don't hey

  • RosieStev roseanne stevenson (@RosieStev) reported

    @AbigailBriggs_ @virginmedia same. my parents in there 80's have had nothing but issues for at least 6 weeks and nothing at all since thursday, and they just paid the bill. ******* joke

  • emilina87 Emily (@emilina87) reported

    @virginmedia been on the chat since 8:42 this morning and still no where near resolving my issue! Been waiting since 10:14 for someone in technical support. Why is this so difficult?!

  • AbigailBriggs_ Abigail Briggs (@AbigailBriggs_) reported from Sheffield, England

    @virginmedia The estimated fix time was 8pm last night, then 10pm, then 12am and now it is 4pm. Will it be fixed by this time, or will it just be put back again?

  • Apunte_AA Lex 😏 (@Apunte_AA) reported

    @virginmedia 5th Call today!!! I JUST WANT TO CANCEL!!!!

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes!

  • 83ae782d7e7a457 RICHARD WILLIAM LAYBOURN (@83ae782d7e7a457) reported

    @virginmedia No network issues

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia

  • suzfairlie25 Suzanne Fairlie (@suzfairlie25) reported

    @virginmedia I've been on the phone all morning and am having a nightmare with customer services. Please help me.