Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Sutton, Leatherhead, Wandsworth, Ashtead, Woking, Hounslow, Walton-on-Thames, Epsom, Caterham, Kingston upon Thames, Weybridge and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
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Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
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fiona khan
(@fleekhan) reported
from
Esher, England
@virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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fiona khan
(@fleekhan) reported
from
Esher, England
Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
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Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
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Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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KevJ
(@KevvyJ63) reported
@virginmedia I don’t use any of those other platforms. You’re customer ‘service’ lines are virtually non existent and as a a MEDIA / TECH company that’s just appalling ‘service’.
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Scotty B. 🏳️🌈🇬🇧
(@Scottbraduk) reported
@virginmedia @Ofcom @Ofcom I have just had this after calling From 9 pm last night, you need to keep your customers informed as like I said no text or email at all Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault
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Scotty B. 🏳️🌈🇬🇧
(@Scottbraduk) reported
@virginmedia @Ofcom Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012111922. The latest update we have is: Our engineer is on site and they're working to fix 12/12/2025 22:00:00. The Virgin Media Team.- ID: F012111922. Best wishes, the Virgin Media Team.
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Professor Duncan Cross
(@duncan_cross) reported
@Scottbraduk @virginmedia @Ofcom Virgin Media Outage Update- Description:Service update. Broadband, Voice and TV fault F012111920.The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 13/12/2025 20:00:00. Best wishes, the Virgin Media Team
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Stevie K
(@the_k_bizzle) reported
@virginmedia @EE Still no service and the agent on the phone found it hilarious
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Roger
(@RogerTheBudgie) reported
.@virginmedia I moved over to you because Sky's customer service was so bad. Can't believe you're actually worse. Simply impossible to get hold of a human, despite having no internet for over 12 hours? Back to Sky when the contract ends. Can't wait.
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Grapes
(@greatbrobruhXD) reported
Virgin Media, respectfully what ******** is happening? Why is it down in Manchester? I demand an explanation #virginmedia
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Tim Barker
(@tbarker863) reported
What a load of **** @virginmedia are I with o2 and can't get into my Account now they with virgin media
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Pete White
(@1Petewhite) reported
@virginmedia Cheap Filipino / Off shore labour should make our Virgin Media bills cheaper but not...Having poor English speaking call handlers makes it hard for hearing wearers more difficult . Some over seas handelers English is awful. ...
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Linda
(@LindaGge) reported
@gideon_ @virginmedia They should have told us about this problem, we shouldn't be finding this out on social media