1. Home
  2. Companies
  3. Virgin Media
  4. Leatherhead
Virgin Media

Virgin Media outages and service status in Leatherhead, England

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Leatherhead, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Aug 3, 1:59 PM GMT+1.
  • 71% Internet (71%)
  • 14% Wi-fi (14%)
  • 6% TV (6%)
  • 4% Total Blackout (4%)
  • 2% E-mail (2%)
  • 2% Phone (2%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Guildford, Croydon, Addlestone, Chertsey, Wandsworth, Hounslow, Sutton, Mitcham, Redhill, Caterham, Kingston upon Thames, Walton-on-Thames, Tadworth, Purley, and Feltham.

CityProblem TypeReport Time
Guildford Internet 12 hours ago
Croydon Internet 1 day ago
Croydon Wi-fi 2 days ago
Guildford Internet 3 days ago
Croydon Internet 4 days ago
Croydon Internet 4 days ago

Nearby cities with recent reports

Croydon

8 recent signals

1 day ago
Guildford

3 recent signals

12 hours ago
Addlestone

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • judge_ravinder
    Ravinder Judge (@judge_ravinder) reported from Hounslow, England

    @Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia ‘Helpline’ completely useless! Just sends me a text to a link to check my service 😳 What is going on???? #VirginMedia #UnhappyCustomer #NotOk

  • MarcoOlevano
    Marco Olevano, CFA (@MarcoOlevano) reported from Hounslow, England

    @virginmedia Hi, no i have checked and the service is good. Have called your help desk who will be sending out an engineer

  • befitat50
    Befitat50 (@befitat50) reported from Lambeth, England

    @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

  • befitat50
    Befitat50 (@befitat50) reported from Lambeth, England

    You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???

  • Griffo2018
    RICHARD GRIFFITHS (@Griffo2018) reported from Spelthorne District, England

    @virginmedia I have been a customer for over 10 years,left for 7 days now with out broadband & home phone. I am being push from pillar to post with reasons.A engineer was meant to be with me from 4pm onwards to now be told no one can come. Shocking service / long term customer.😡

  • RPLibDems
    Raynes Park Lib Dems (@RPLibDems) reported from Merton, England

    @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

  • jameslee_1985
    JamesLee85 (@jameslee_1985) reported from Croydon, England

    Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

  • BarbaraMolony
    Barbara Molony-Oates 💙 She/Her (@BarbaraMolony) reported from West Molesey, England

    @virginmedia The service page doesn’t work, or says there are no known faults. I’ve been going round in circles with this all week 🤬

  • shepherd_1972
    Chris Shepherd (@shepherd_1972) reported from West Molesey, England

    @vmbusinesshelp @vmbusiness I am trying to find out if you had issues on the evening of 15th February. I have been having major buffing issues

  • fadermonkeyking
    Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia weekend only landline calls inclusive. Guess what? Christmas Day, a Sunday and the line’s dead. Self help in the app goes through everything, noise on line, nuisance calls etc but no option of dead line. Tried different handset. #bahhumbug

  • fadermonkeyking
    Jeff Brown (@fadermonkeyking) reported from Richmond, England

    @virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.

  • craigdfreeman
    Craig Freeman (@craigdfreeman) reported from Redhill, England

    @virginmedia first day as a new customer and hub 3 isn’t working and stream box isn’t turning on. Have followed guides on both counts and all cables are connected correctly. Hub is giving out a signal but light isn’t turning white. Stream box is totally dead. So frustrating!

  • Robertfhallam
    Robert Hallam (@Robertfhallam) reported from Spelthorne District, England

    @virginmedia why oh why everytime I want to watch footie on Sky sports Red button it never ever works!!

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

  • JessicaCarmodyV
    Jessica Carmody (@JessicaCarmodyV) reported from Richmond, England

    @virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.

  • Geordiesbird
    Alyson Leitch (@Geordiesbird) reported from Woking, England

    @virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please

  • sophieholmes_
    sophie (@sophieholmes_) reported from Horley, England

    @virginmedia can you confirm what the issue is with wifi in the RH6 area please?

  • P4TTL
    Patrick Smith (@P4TTL) reported from Chertsey, England

    @virginmedia Yep, no issues in the area. Everything was working up until about an hour ago, and now the Internet has gone very sporadic and constantly disconnecting, as shown by the ping test.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • smickyboy
    Mike Garner (@smickyboy) reported

    @virginmedia 2 days running we have had intermittent Internet in CV6 1GG and 2 days running your checker says the issues have been fixed. They have NOT! Isn't about time you really fixed it?

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    The one touch switch for broadband might sound like a good idea but here’s something they don’t mention. When you leave @virginmedia , the email address you’ve had for 30 years is deleted. So you have to spend hours and hours changing login details on everything. It’s so stupid.

  • AG10szn
    AG10CookingSzn (@AG10szn) reported

    @eternalelneny @virginmedia Well done mate, chuck a couple of minimum wage workers under the bus who are working to fix your wifi so you can goon at home. Selfish prick

  • JagsArthurson
    Jags Arthurson (@JagsArthurson) reported

    @virginmedia You would love to help me, but you can't. Your response will be, "I'm afraid I can only apologise, sir, but that's the way it is. Take it or leave it."

  • CleanzineEditor
    Jan Hobbs (@CleanzineEditor) reported

    @virginmedia been locked out of webmail since 22 May. Supposedly repaired & reset but though I can now get into my account I STILL can't access webmail. Still showing Forbidden 403 despite my tech expert working on it several hrs today. 9 WEEKS! Paying £133.50/mth. HELP PLEASE!

  • MhMyxacc444
    MH (@MhMyxacc444) reported

    @j_ball13 @virginmedia They are awful.

  • Lotharemas
    Lotharemas (@Lotharemas) reported

    @virginmedia So how do i go about reporting an SNR upstream Area fault now? the forums have been shut down which always handled it before but now ive been stuck with this causing packet loss since early June.

  • kateandhergirls
    Kate and her girls (@kateandhergirls) reported

    @virginmedia Your chat colleague already looked into it and was incredibly rude and basically said tough you’re an existing customer on a contract and we don’t help our loyal customers, just new ones 🙄

  • FilerPlays
    Filer (@FilerPlays) reported

    @MachineGunLuk3y @virginmedia Majority’s of the ISP’s in my area run off the BT network so I’ve got fibre to the property with about 1GB down. I’ve had Virgin before and didn’t rate it, had issues similar to yourself as well mate.

  • Americanvoiceo1
    Joe Duley American voiceover person (@Americanvoiceo1) reported

    Your service is atrocious. @virginmedia I attempted to call in to report (ongoing ) technical issue and your agent tried to upsell me a SIM card. Now...your phone number is not working, nor is our BB or TV. Offcom and Ombudsman will be receiving a correspondence from me.