Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Guildford, Southwark, Walton-on-Thames, Croydon, Woking, Richmond, Redhill, Hounslow, Mitcham, Epsom, Wandsworth, Feltham, Caterham and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia I will be waiting for a call from your end as I can see you have sent me the bills on my email asking me to pay immediately. I had used your services since last 10 years. Your service has gone down to worst.
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G.Marshall Gleghorn
(@gary230264) reported
from
Merton, England
@virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.
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Arthur Nicholson-Gumuła 🌱
(@Arthur82) reported
from
Lambeth, England
So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia So that's fine it looks you don't want to resolve the issue. I made many calls. I shared my account details with you and you can travel it. My contact details are there.
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Mark Taylor
(@MarkAJTaylor) reported
from
Wandsworth, England
@virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave
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Mackenzie Taylor
(@MTaylorRacing) reported
from
Chertsey, England
@vmbusiness - 24 hours without internet now and stuck on hold for 35 mins and counting. Couldn’t get any help from live chat either ! Any help would be very appreciated !
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HARRY T
(@Spencer0814) reported
from
Lambeth, England
@virginmedia @VirginMediaCorp @richardbranson wow! We are barely into the month of August and my broadband service is down yet again!!! The tech team are saying it will take 4.5hrs b4 connection
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?
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ClareOTstudent
(@ot_clare) reported
from
Croydon, England
@virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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Elspeth Van Der Hole
(@ElspethFit) reported
from
Kingston upon Thames, England
@virginmedia why are you so ******* terrible? I just want to watch Netflix.
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Alison Simmons
(@divaAlison1) reported
from
Lambeth, England
What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Finn
(@alanfinn1) reported
@virginmedia Your customer services system is diabolical. 20 mins on hold on the phone then got cut off, 30 mins on live chat and still no team member. Fed up with this poor poor service. What a way to run a company!!
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🏎️🏁🗺️🏆🇳🇱
(@WhyNotts_) reported
@virginmedia Not only am I continuing to have issues (some I have referred via this link with no clear resolution) I've been informed that (without clear notification or to my knowledge 🤬) my bill (which was set with an advisor from your company) has increased by over £60! 🤬
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faz K
(@FazFk31) reported
@virginmedia It seem like nobody from your company wants to help maybe they should contact me rather than me having to keep calling up!
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mforcevirus
(@theegamingvirus) reported
@virginmedia Nah you're good. Phoning you guys about it after it went public didn't do me a damn bit of difference. Plus I'm leaving VM soon
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William Scott
(@EmbankmentScott) reported
@daveboulton @tonyroe @virginmedia I suppose it depends on your area, but generally we find Virginmedia reliable, with excellent customer service.
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Peatie
(@Peatie) reported
@virginmedia Nope, i gave up because i couldn't get through to gadget rescue not sure why i got redirected there but the people on the phone couldn't figured out what the problem is. From what i can see it is the cable to my local exchange so i'd appreciate if i could get it booked in
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Claire R
(@claireysmilez) reported
Hi @virginmedia random question but if someone has called to cancel, can they change their mind (if its on the same day) ?
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dom Reynolds
(@JamesRe29301489) reported
@virginmedia 2 day's no Internet! Customer service, useless, and whichever engineer was sent out yesterday morning bejesus don't lie about the connection time 6 Times!!!! Just do it..
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Community Garden
(@WatfordCG) reported
@virginmedia Your service is down here. Nothing at at all on the mobile. Is 'Likewize' a scam? If it is I think you should warn people as it masquerades as coming from you.
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice