Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Carshalton, Southwark, Mitcham, Coulsdon, Hounslow, West Molesey, Leatherhead, Wandsworth, Egham, Twickenham, Addlestone, Reigate and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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Hugh Scantlebury
(@HDPMS) reported
from
Kingston upon Thames, England
@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Dave Mauger
(@DaveMauger) reported
from
Wandsworth, England
@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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francesca w ☽
(@frenchiwilson) reported
@virginmedia Honestly shocked at the ‘customer service’ provided. Yet another day wasted trying to get issues resolved. Sat on chat from 13:18 to 17:29- got nowhere. Sat on the phone for another 2 hours, transferred 11 times to then finally be told Virgin was closed for the day👍🏼
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Kerrie 🇬🇧
(@Kerrieball81) reported
@virginmedia I've had the same issue crap
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monicaosullivanwasassultedbykirsrtbulterpdsa.
(@Monica10203756) reported
@virginmedia Nothing you will help with as I've tried recently. I mentioned my personal circumstances and you ask for more money.
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Ciro De Lellis
(@ciro_ipswich) reported
@O2 @virginmedia had presale tickets this morning ready to purchase, all logged in the app with my VM login details for o2 priority. When I got to the checkout it takes me to the o2 website where I can’t log in using my VM details?!
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A Rintsie
(@arintsie) reported
@virginmedia Well same again so I have raised a complaint via your website as that appears to be the only way to deal with it
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Martyn
(@martynhardacre) reported
@virginmedia I feel so sorry for those being moved across to O2. I've had over 6 months of appalling data speeds with a constant "were working to fix the issue". If I wasn't on wi-fi now I wouldn't have been able to load this tweet
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Julien Mery
(@JulienMery) reported
Another fun interaction with @virginmedia who promised me that my case would be reviewed by senior management within 4-10 days. That was in December... Now customer service is just refusing to even acknowledge it. #corporategreed #ripoff #broadband
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Jack Creasey
(@jackcreasey) reported
Cut off by @virginmedia trying to cancel subscription. Absolute sheisters.
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David Peril
(@_PearlsAsinger) reported
Finally got rid of @virginmedia after my contract ended 7 mths ago. Cut off 3x, put on hold 5x during the hour. Tried selling me broadband for £40 a mth. Final question for me "do l have any friends or family l would like to refer" also charged a disconnection fee!! Never again!!
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DJ Ricky K
(@djrickyk) reported
@virginmedia We going around in circles. Vikki is not helping remedy the issue, that’s why I contacted you. You are telling me to go back to Vikki in the forums. So please advise what I should do. 😩 You have asked lots of personal information from this issue and have offered no solution.