Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Richmond, Woking, Redhill, Mitcham, Hounslow, Wandsworth, Egham, Merton, Sutton, Leatherhead, Guildford and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Kamal Singh ツ
(@KamalSingh_28) reported
from
Kingston upon Thames, England
@SkyHelpTeam WORST company I have ever signed upto in my life. Made a bad decision to leave @virginmedia and it's time sky own up they messed up and dodge all of my calls and complaints and when asked for a final letter so I can complain to @Ofcom they refuse too.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia I'll call later about my issue but figured I'd let someone know about the messaging issue, just in case no-one else has
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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zzkhan
(@ZZK963) reported
from
Hounslow, England
@virginmedia Still no@broadband service after following troubleshoot steps. Please get your sh*t together.
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LewisJHulatt
(@lewis_hulatt) reported
from
Guildford, England
@virginmedia your service level is shameful. Some people have to work for a living to pay your high prices - yet you treat our services as a treat to be given randomly like a capricious parent. Fed up with your shoddy service.
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noo noo
(@nannynoonoo1) reported
from
Lambeth, England
@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia Not enough though to proactively get someone to call me to help me. Just to reply to the message. Well done John. Fantastic customer experience for me! #virginmedia #shamblescustomerservices
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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Nick
(@alfredbulbasaur) reported
from
Kingston upon Thames, England
@virginmedia they said "I wish I could help however, being from Technical message team we do not have the access to check bills or package change"
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Kevin Blaker
(@kev_blaker) reported
from
Banstead, England
@virginmedia how stupid are you, said I would leave 5 months ago, so retentions offered me a new deal until May 2020, so agreed £82 a month, 5 Months later still paying over £100 and every month I call and get told we will sort it, think I should just go to @sky #hopeless
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Hounslow, England
@virginmedia I'd rate as top 5 worst #CustomerService #CustomerExperience ever. I wish I never left Sky.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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leyton rahman
(@leyton_r) reported
@virginmedia I literally posted the results of the speed test. Does that look like “weak signal” to you? As for compensation, which bit of “I don’t want compensation” do you fail to understand? I just don’t want to pay for a service I cannot get, or an intermittent service.
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Ishfaq Malik
(@IshfaqMalik1) reported
@virginmedia I have called several times and every time they kept on saying it’s sorted to this point that it can’t be sorted. I believe my calls should be treated as complaint.
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キーディ魔女 🍀
(@katnav01) reported
@virginmedia I'd rather not seeing as I was kept waiting for a solution for nearly 40 minutes before your colleague hung up on me without resolving my issue.
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M Brennan
(@MattyBrennan) reported
@virginmedia I’ve phoned 3 times. (I was cut off once after 45mins) I was told the same information I’ve given you 3 times. I’m honestly not sure how calling again will solve the issue?
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EBC Channel 1
(@fallmooretapes) reported
**** move from Virgin Media today. I made some changes to my package, removed the TV. Been a long time customer etc... They agreed to remove the TV. Said no extra charges. Closed the deal and the rest. Then contacted me and said "oh yeah £118 for early disconnection please"
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Colin Gage
(@0f93677dd6914e9) reported
@virginmedia @boostgaming Totally unacceptable customer service today all I need to do is change my bank details surely it should be a fairly simple procedure POOR
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Ryder Design™️
(@RyderDesignS8) reported
I’m paying for, and supposed to be getting, 1Gb download speeds. I’m getting 33mb tops at the moment – the uploads are quicker than that! @virginmedia I’ll be contacting you later with details, but it isn’t good service at the moment.
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M Brennan
(@MattyBrennan) reported
@virginmedia I was told that the lines were closed for the team I need to speak to so I have to wait for them to call me. This is new. I’ve had boxes fixed/replaced before and I’ve never had to wait 5 days for someone to call me just to arrange this.
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leyton rahman
(@leyton_r) reported
@virginmedia Yeah. I have had experience of raising “formal complaint”. You just close it off. When I first joined, I terminated my BT service and paid a penalty. Your sales team lies about the reimbursement of that penalty. And simply closed the complaint after referring me back to
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キーディ魔女 🍀
(@katnav01) reported
@virginmedia There shouldn't be charges as per the legal terms in my contract with Virgin for Android phones under 24 months old. I am paying for a handset that doesn't work and now you're trying to charge me for fixing faulty goods when repairs are covered under my contract?!