Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Coulsdon, Southwark, Redhill, Caterham, Woking, Mitcham, Hounslow, Ashtead, Feltham, Godalming, Carshalton, Wandsworth and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Epsom |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
@virginmedia Will it be a quick fix?
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Beth
(@bethcanadian) reported
from
Lambeth, England
@virginmedia I came home to it working so whatever you did to fix it, thank you!
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Haider Al-Rekabi 🏴☠️
(@HaiderAlRekabi) reported
from
Spelthorne District, England
@virginmedia mobile outage TW18 1DT no data no calls and most importantly no way to contact Tech support!
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@virginmedia Why is the connection between the internet and tv constantly going having to reboot modem all the time. Sick of this issue as not once in a while happening for a month on & off, more everyday in the last two weeks. This is not the service I expect for how much I pay.
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Hounslow, England
Has anyone with @virginmedia got the @SkySports red button working? I genuinely think it’s never worked for me and I’ve had Virgin for about 5 years now. I just wanna watch #Watfordfc. I’m paying enough, why do I not get the service?
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
@virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?
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Ivan L Petrov 伊凡🇺🇦
(@Ivan_Petrov) reported
from
Lambeth, England
@virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Ravinder Judge
(@judge_ravinder) reported
from
Hounslow, England
@Spongette1982 @virginmedia I agree especially when this issue has been ongoing and still not resolved.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
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Mr Wookie aka Cliff
(@DogAteMyWookie) reported
from
Croydon, England
Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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Will Jennings
(@willjennings80) reported
from
Lambeth, England
@virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones
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Andrew Wood
(@andrewlwood) reported
from
Hounslow, England
@virginmedia another outage in Tw8. This has been a regular problem over the last three weeks. It’s messing with my business and now my family movie night. Are you aware, and when will it be sorted?
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sonny
(@j1vy_k) reported
@BeckyEverson @SkyUK @virginmedia Welcome to terrible customer services - nigh on impossible to ever speak to someone. Expect to be called frequently to upgrade for a cheaper monthly price which gets increased half way through the contract.
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Stuart J Boyce
(@boyceyboyce) reported
@BeckyEverson @SkyUK @virginmedia Been with Virgin since telewest days and never had any issues, had the odd blip with customer services throughout the years but wouldn't leave them now.
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Sara
(@No1234Mrs) reported
@BeckyEverson @virginmedia I have been with them for about 10 years now never really had an issue until lately, my internet was pretty crap but there hub is rubbish as a hub it wasn’t handling what I had connected. I now only use there hub as a modem, my internet has been brilliant always get the top speed
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Joe
(@limeboyjoe) reported
@virginmedia Very poor service on the phone!
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merv
(@clivemm1947) reported
@BeckyEverson @SkyUK @virginmedia Well I’ve struggled for years with Virgin broadband. So just recently acquired a signal boaster At last I now gets a signal in the house
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CRP60🐻💙
(@ClivePrice60) reported
@BeckyEverson @SkyUK @virginmedia It’s great when the signal doesn’t drop out on WiFi, about 6 times a day. Sick of rebooting router. Should be the best around, but not impressed at moment.
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Nursey McNurseFace
(@Mental_Man5524) reported
@virginmedia No thanks, I went back to sky. Your broadband may be quicker than any others but that will never mask your appalling customer service. Horrendous.
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David Briscoe
(@dXbriscoe) reported
@BeckyEverson @SkyUK @virginmedia Hold your breath; VM have been the worse company I’ve had to deal with. Still ongoing issues going back months
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Josie Watson
(@JosieWatson) reported
@virginmedia Hey, yes it seems to be ok if we reboot it every day - just. But multiple devices can't use it at once. There's no known issues, it's just constant for weeks now.
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⚫Jeremy White
(@jeremyiwhite) reported
@BeckyEverson @SkyUK @virginmedia I’m a longstanding Virgin customer. Customer service isn’t great, annual fight to get a reasonable price is tiresome but I have fewer problems with my broadband than non Virgin colleagues. Best thing I did was buy a decent router and put hub3 in modem mode. Massively better wifi