Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Croydon, London, Richmond, Woking, Redhill, Mitcham, Hounslow, Wandsworth, Egham, Merton, Sutton, Leatherhead, Guildford and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Wi-fi | |
| Croydon |
Internet | |
| Southwark |
||
| London |
Internet | |
| London |
Internet | |
| Southwark |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
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lets be agile
(@martyncodes) reported
from
East Horsley, England
@RomperCrompton @virginmedia The thing is, the phone and broadband use the same physical cabling and network... it’s more a historic pricing model but based upon the shared system
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♻Michael J Keane ♻
(@KeaneMJ) reported
from
Lambeth, England
@virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.
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Bronwyn MacDonald
(@BronBron283) reported
from
Merton, England
@virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!
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Will Rostron
(@willrostron) reported
from
Merton, England
@virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave
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Lazy Valentina
(@LazyValentina) reported
from
Croydon, England
@virginmedia help! Something wrong with my router or Internet service. Authentication error, no Internet 😢
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Jordan Cunningham
(@JCunninghamUK) reported
from
London, England
@virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!
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Richie Berryman
(@richie_b_80) reported
from
Richmond, England
@virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool
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Lee Winter
(@tulsehillboy) reported
from
Lambeth, England
@virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!
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Jack Faulkner
(@jackjfaulkner) reported
from
Hounslow, England
@virginmedia As the issue is still ongoing and I have an open complaint with no response for 2 weeks can someone from Virgin media please contact me about these charges.
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aaron grantham
(@aarongrantham) reported
from
Richmond, England
@virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.
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Wozza
(@DWozza) reported
from
Merton, England
@virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue
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Jon Mark Deane
(@JonMarkDeane) reported
from
Lambeth, England
@virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).
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soniagrosvenor
(@soniagrosvenor1) reported
from
Kingston upon Thames, England
Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!
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Veronica Mitchell RD
(@AbFitNutrition) reported
from
Richmond, England
It’s so annoying how broadband cos try 2 screw existing customers. They suck u in with an offer better than their competitors, then each yr, they increase the price, but offers small reduction if you u stay with reduced service #VirginMedia
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sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋
(@mgrazia_baf) reported
from
London, England
In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Freeth
(@genius_learning) reported
@virginmedia Spoken to cust svc again - FINALLY engineer coming tomorrow. Frustrating - this could have been solved last week if anyone from VM had actually listened when I had partial service, now I have NO service at all, and I am running training all week which is my job and my business.
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Jon Carpenter
(@Jonnydcarpenter) reported
@virginmedia complaint reference C-2202211646 please can I have an update. Been over a month since you have contacted me?
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Paul Reynolds
(@Lifeiswretched) reported
Please retweet - I see @virginmedia - CEO is Lutz Schüler - is bullying & harassing lone parents of disabled children for money because they are too incompetent to get cancellation orders right or run effective customer service phoneline - others in the same boat?
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BluePhoenix
(@BluePhoenixChan) reported
@virginmedia Hello, since yesterday (28/03/2021) the internet in the West Midlands area has been very slow to where the entire internet gets disconnected when trying to load web pages like youtube, we're wondering if there is an issue with the servers we haven't been informed of?
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Carl Evans
(@Gwyndaff1974) reported
@virginmedia I have been trying to submit a support request with you all day, unsuccesfully . Please can somebody assist me with an email issue?
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Beagz
(@b3agz) reported
@virginmedia our Virgin fiber is down *again*. The connection test is just taking me through the steps and then starting over with no option to book an engineer. The website signs me out whenever I attempt to find a number to call and says I need to be signed in to contact you.
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njhendybabes
(@njhendybabes) reported
@virginmedia I appreciate this isn't your fault but @virginmedia customer service is awful. As a key worker to have your phone colleagues use the pandemic as an excuse not to get the job done is nothing less than an insult.
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Stephen Skidmore
(@steves165) reported
@bt_uk Your service is completely useless... I have now had three engineering appointments booked and the engineer has never turned up to any of them. Leaving us without a phone or our internet for weeks is completely unacceptable. Comes to something when Virgin Media are better.
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TheGame
(@fmg1965) reported
@virginmedia poor service from you. Renewed deal on 18/03 (inc Prime) This has not been renewed & after calling your customer services I now have to wait 10 working days for a code? Your error but I'm now locked out AP?
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Kate Chudleigh
(@KateChudleigh) reported
@virginmedia Can someone contact me since as soon as I say I’m cancelling and unable to take my service with me I get cut off?