Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Hounslow, Croydon, Southwark, Caterham, Walton-on-Thames, Twickenham, Redhill, Wandsworth, Surbiton, Kingston upon Thames, Woking, Epsom, Sutton and Guildford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| Hounslow |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
@virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.
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Thomas Moore 🏳️🌈
(@Theoryjoy) reported
from
Kingston upon Thames, England
We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad
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StreetCube
(@StreetCube) reported
from
Kingston upon Thames, England
@IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth
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Egemen Onen
(@egemenonen) reported
from
Richmond, England
@virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.
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Richard Poole 🔶 #Kohler4Wimbledon
(@RichardDPoole) reported
from
Merton, England
.@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.
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Kimberli Anghell
(@AnghellKim) reported
from
Kingston upon Thames, England
Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal
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Ned Kelly
(@NedKell99403028) reported
from
Lambeth, England
@EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!
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Luiz Otavio
(@llima3000) reported
from
Merton, England
I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown
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Alex Marriott
(@Leximar2009) reported
from
Kingston upon Thames, England
engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia
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Ali Bateman
(@ali_bateman) reported
from
Richmond, England
@virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.
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Billy Martin
(@thistle5460) reported
from
Richmond, England
I swear if @virginmedia don’t get this issue resolved I’m going down the pub
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John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
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Ayca Oncu
(@ayca_oncu) reported
from
Kingston upon Thames, England
@virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.
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Chris
(@HWick_Bluenose) reported
from
Wandsworth, England
@Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Merton, England
@MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dawn Lewis
(@inglesd) reported
@virginmedia I can publish the transcript on here if you like? It will show just how very poor you treat your customers!
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Dawn Lewis
(@inglesd) reported
@virginmedia I made a complaint in January as I was unable to get through to speak to someone to cancel my broadband. This hasn't been done, I raised another complaint and still no resolution. I have a bull accruing for £160.50 that is going to have an adverse effect on my credit rating.
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kevin young
(@Kyoung1701Kevin) reported
@virginmedia Are you doing any work in lincoln area Brian’s crap again
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R1GHTHOOK
(@Hb0mb666) reported
@virginmedia issues, its almost like something has changed (seemingly around the time the 1G line started to be rolled out) and broke something downstream, I am sure that if I found a service issue every time this happened I would lay money on OFCOM or someone would have been vocal by now
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Dawn Lewis
(@inglesd) reported
@virginmedia And that is what started the problem, I can’t get through, on Saturday I got through and cut off twice!! I have raised 2 complaints!! Used your messaging service, all of which has proved unsuccessful! What do I do?
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Jj 🙂
(@BritneysUKarmy) reported
@virginmedia It was the contract had ended which your advisor was lovely in sorting but also having issues with tv and broadband, I called back and spoke to someone more helpful and they organised a new hub which I am going to set up tomorrow
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.minolta
(@MinoltaChris) reported
@virginmedia hi there - this number is calling me regularly and claims to be from Virgin Media and wants to offer me a fantastic deal - please confirm if this is from Virgin and why you are doing this? The number is 08000521251 Thank you. A Virgin Media customer.
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R1GHTHOOK
(@Hb0mb666) reported
@virginmedia I have gone through this so many times, the last time was Friday. constant outages randomly multiple times a day the. Honestly this is making me want to cancel and go to somewhere else, its affecting work, just a brief look online shows there are so many people with the same...
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Maisie Johnson
(@MaisieJohnso) reported
from
Nottinghamshire, England
@virginmedia how do I find out or report if there’s a problem with the internet in my area.
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DonnyJ
(@DonnyNoiire16) reported
@Abraxaxs @9AM_InLondon @virginmedia To say I feel your pain is an understatement!!! I’ve complained got discounts but ish still 🐌 slow