Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Redhill, Guildford, Southwark, Croydon, Epsom, Wandsworth, Feltham, Hounslow, Caterham, Walton-on-Thames, Twickenham, Surbiton and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Mitcham |
Total Blackout | |
| London |
Internet | |
| Redhill |
Internet | |
| London |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Gavin Mac
(@Gavarnos) reported
from
Croydon, England
@virginmedia Since this afternoon getting drops in the internet for 20 seconds or up to a minute. I have my own router, wireless mesh plus the hub 3 is in modem mode which means it’s usually very reliable. Any issues on the entire network or croydon area?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marian Pitchford
(@ijustlikecake) reported
@virginmedia Well my tv keeps telling me to check my router but I’m getting internet on my computer?(modem/router connected directly to it) so don’t understand why channels not working? Keeps giving error code which can’t look up as all virgin media not working
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Paul Briault ⚡️🌱
(@PaulBriault) reported
@virginmedia That would be lovely but cannot ring on 150 as busy and cuts you off and cannot report the outage online as service is ‘temporarily’ unavailable. As I guessed nothing automatic or customer centric and with the process unable to be followed, now what??? Lutz is not on Twitter!!
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Akshay Vara
(@ThatGuyAkshay) reported
@virginmedia Any idea why we can’t access any channels? We’ve followed all instructions, but to no avail. Help!
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Lorna Price
(@lorna_efc) reported
@virginmedia Have the engineers located the issue and is there an ETA when this will be resolved please?
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emilysexual
(@emilysexual) reported
Surprised the Internet hasn't gone down with Virgin Media. Absolutely no TV channels. I'm glad the football is on Amazon tonight.
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Kevin
(@inmonopinion) reported
@mikecarr1888 @virginmedia @daniel62r Respectfully because you’ve had no problem doesn’t make them good. Broken promises, serious issues and the need to call customer services 50 times. The mark of a good company IMO is how they fix problems especially when it’s their fault not just providing a service #virginmedia
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Adam Barton
(@abarton93) reported
@virginmedia having trouble changing my WiFi password and no one on phone or Web pages available to help. Please let me know what I can do.
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lisa burley 💜
(@10Burleylisa) reported
@virginmedia itv down again
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Albert Carmichael 🚑🚤
(@bertcarmichael1) reported
@virginmedia Have reset the hub paying for 200mb service and getting only 40-70mb at the minute and can’t even get watching TV.
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Phil
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia are you aware that your network is down again? #virginmedia