Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Epsom, London, Southwark, Caterham, Kingston upon Thames, Woking, Weybridge, Hounslow, Morden, Redhill, Guildford, Carshalton, Addlestone and Sutton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Epsom |
TV | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Caterham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia This is not customer service. It's inertia selling. I have to call you, fill in forms etc for a problem you created. You have all of my details. I want you to contact me.
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Richard Howell
(@richardhowell20) reported
from
Spelthorne District, England
So, @virginmedia, I’ve struggled with you poor hub for 18 months, then had to spend £200 on an intelligent Wi-Fi hub for you to bring and intelligent hub as you’ve identified this as a problem! #poordeal
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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Paul Curry
(@paulcurry67) reported
from
Spelthorne District, England
@virginmedia The silence is deafening ..... but then there must come a point where even @virginmedia themselves must be aghast at how utterly dreadful the service is they provide to their customers!!! No words !!!
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Nick
(@NickO_L1805) reported
from
Richmond, England
@virginmedia Ok, so as promised here’s an update… the problem still exists!! Instagram works perfectly on 4G & any WiFi other than Virgin, but on Virgin WiFi it is slow & won’t load videos or carousel posts properly. As per the forum threads, this is an ongoing issue with Virgin WiFi only.
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
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Jonathon Lisseman
(@Jonathon73) reported
from
Richmond, England
@virginmedia I cannot believe the audacity of your adverts. We live in Twickenham and have regretted every day since we switched from Sky. (Even though they were robbing us for 11 years loyalty). We would happily pay overpriced sky for absolutely substandard virgin service.
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John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Hugh Scantlebury
(@HDPMS) reported
from
Kingston upon Thames, England
@virginmedia Engineer on site. No signal for the “little” channels E4, Channel 5 etc. (others are OK) so he’s in the pit in the street. Presumably therefore not just us....
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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Kiwi in Barnes
(@AlexanderRyll) reported
from
Richmond, England
@sharonodea @virginmedia Yes there is a problem with the fibre optic into Barnes, regularly happens to me.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Dave Mauger
(@DaveMauger) reported
from
Wandsworth, England
@virginmedia Thanks. No known issue in the area according to your site. I'm now able to sign it, but your website keeps freezing when I try to run a test.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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Alex Buchanan
(@AlexBuchanan3) reported
from
Guildford, England
@virginmedia I did manage to get through to negotiate my contract now I have reached my first year. I went for an upgrade... now realised if I was a new customer I would get the same offer but £5 cheaper AND a free xbox/£150 odd bill credit. Going to cancel it now I think....
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Paul and Sir Fluffy Watson
(@Praeceps69) reported
from
Hounslow, England
@virginmedia I'm already a customer. I was considering moving up north, until I found out that nearly all the areas I want to move to have no virgin broadband. So I am stuck where I am.
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Al-Kenn
(@jaykay_doha) reported
@virginmedia I’ve had intermittent connection and slow speeds since start of January. Nothing been fixed and no notification of outages. Customer service non existent and no response to my complaint. *Not* reliable at all.
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K
(@Anxiousk81) reported
@virginmedia When I try to reset the password I get a page saying you’re working on that part of the website. The connections are intermittent and in two bedrooms there is no signal, yes I have tried using the app to scan the room and today I can’t sign into it
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Catriona Macpherson
(@CatMacpherson) reported
@virginmedia We were told on Monday it was sorted. It’s not sorted. We emailed the team on Monday. We need to speak to someone on the phone from credit file amendments. You’re in the news today for this exact problem!!!
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Claire Jennings
(@ClaireJen79) reported
@virginmedia Omg I'm on a never ending circuit I've done this they are not intrested. I keep proving my wifi from router is rubbish and the buck stops everytime with me! And u see why were all angry at virgin.
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House of Charles
(@Houseof_Charles) reported
@virginmedia If you read all of my messages. You will see you just keep asking and I'm answering the time questions over and over again. And no one is doing anything yo rectify the problem. I've been a customers over 20 year's. As I said 6 months paying for a service I can't use. Legal now
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bluesoftiemintz
(@Bluesoftiemintz) reported
@virginmedia are you down completely? I have no phone, broadband or TV. Your service check page is unavailable too
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Gary Squires
(@grs1967) reported
@virginmedia my WiFi is down in TF10 postcode. Any ETA on a fix?
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Jon Cox
(@iJonCox) reported
@virginmedia your service page is down so I can’t check if there are problems in my area. Are you aware of any internet outages in the TF4 area of Telford before i spend the next few hours of my life trying to speak to customer services
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House of Charles
(@Houseof_Charles) reported
@virginmedia @MartinSLewis After 6 months. No one can say o haven't been patient. 6 months of me paying £80 per month, for a service I can't use. Time for legal route now
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Jason Brown
(@Jay_McB) reported
@virginmedia Thank you for coming back, I have 2 X Pixel 4a one with a VM SIM & the other with SIM from 3. The 3 network support WiFi calling on the 4a but VM SIM doesn't. When will I get access to WiFi calling on this phone. Thanks