Virgin Media Outage Report in Leatherhead, Surrey, England

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Leatherhead, England

The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, Southwark, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, West Byfleet, and Feltham.

City	Problem Type	Report Time
Tadworth	Wi-fi	22 hours ago
Redhill	Internet	23 hours ago
Croydon	Internet	23 hours ago
Tadworth	Wi-fi	1 day ago
Southwark	Internet	2 days ago
Kingston upon Thames	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

• 
  Karen Sarah Myring (@KarenMyring) reported 58 seconds ago from Croydon, England

  @virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help

• 
  Joy Balfe (@Joybalfe) reported 2 minutes ago from Croydon, England

  @virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising

• 
  Jacob Herper 👨‍💻 (@JakeHerp) reported 4 minutes ago from Lambeth, England

  @virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...

• 
  Chris Myers (@CMyersPhysio) reported 7 minutes ago from Kingston upon Thames, England

  @virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them

• 
  Tor Skinner (@torskinner) reported 10 minutes ago from Lambeth, England

  @virginmedia we can get through to your telephone customer service team? It’s saying it’s been possible to connect your call. We’ve just upgraded to a new modem and the WiFi is so so bad

• 
  andy (@andy00169146) reported 11 minutes ago from Richmond, England

  @virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!

• 
  Wendy (@Honeykiss) reported 15 minutes ago from Lambeth, England

  @virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help

• 
  Linda Wroth ✯ (@sparklepixxie) reported 15 minutes ago from Egham, England

  @virginmedia @virginhelp After waiting an hour & half on the phone!! Not even bothering to help us! .. You put us on hold 3 times then! Then you hang up!!! 🤬😤😡 ... Its disgusting! Loyalty means NOTHING!! #cancelling #BYE 👋🏻

• 
  Stephanie Addington (@AddingtonSteph) reported 15 minutes ago from Richmond, England

  Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!

• 
  Ewa Bakun (@EwaBakun) reported 18 minutes ago from Richmond, England

  For a whole hour now to connect with @virginmedia customer services!!!!

• 
  Ewa Bakun (@EwaBakun) reported 23 minutes ago from Richmond, England

  @virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!

• 
  Will Headley (@WillHeadley1) reported 23 minutes ago from Esher, England

  @virginmedia Right now it is ok. The speed has been negligible for long periods over the last 2 weeks though. It’s not my kit, it’s a wider problem many are having round here

• 
  john rice ✊ (@ricey1974) reported 34 minutes ago from Spelthorne District, England

  @virginmedia trying to cancel my subscription,got cut from your call centre then finally get through again to be told I’ve been sent an email to confirm cancellation.Not received an email.

• 
  Theo M-T🏎🏁✝️ (@BowenKnight_24) reported 37 minutes ago from Spelthorne District, England

  **** Virgin Media and their bullshit WiFi man😒

• 
  Julie Pender (@Cdnchick74) reported 42 minutes ago from Richmond, England

  @virginmedia my broadband box is fried and your customer service line isn't taking any calls. Advice please?! How do I order a new one?

• 
  Ben Darlow (@kapowaz) reported 43 minutes ago from Richmond, England

  In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?

• 
  andy (@andy00169146) reported 49 minutes ago from Spelthorne District, England

  @virginmedia Dreadful customer service. Like others, waited nearly an hour on the phone only to get mucked about because I couldn’t instantly recall the name of my package. No help at all, representative wouldn’t transfer me and hung up.

• 
  Ollie Jeffery (@JefferyOllie) reported 56 minutes ago from Redhill, England

  @SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You

• 
  Ewa Bakun (@EwaBakun) reported 57 minutes ago from Richmond, England

  After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia

• 
  James (@jfkent93) reported 60 minutes ago from Hounslow, England

  @virginmedia I have called your team 3 times and been hung up on each time. I am contacting about a problem, please can someone reach out on this.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane Campion Hoye (@JaneCampionHoye) reported 5 minutes ago from Birmingham, England

  @virginmedia obviously massive problems!! All services down for 2 days, now reinstalled but they've deleted my Sent box on their server so I can't email documents, badly affects work and no technical support. They just cut out and hang up!!!

• 
  KerryD (@KerryDo02658828) reported 6 minutes ago from Musselburgh, Scotland

  @ELCouncil I Brought this to your attention yesterday via your online comment/complaint form. No reply yet. @virginmedia

• 
  Dani (@dansuela_) reported 6 minutes ago from Swindon, England

  @virginmedia If you read my first tweet properly you'll see my landlord has already done this. Don't bother sending me the same generic message you send everyone else, just get it sorted. So many people with the same issue!

• 
  Alan Robertson (@alaninrepose) reported 9 minutes ago from Edinburgh, Scotland

  @virginmedia two hours on a call with your team today constantly on hold - what has happened to your customer service

• 
  Lynne Webster (@lynneglenn13) reported 13 minutes ago from South Shore, England

  @virginmedia I suggest this call is listened to as if this is the Calibre of customer service agents then Richard Branson really needs to know. I will not let this drop 😡😡

• 
  Chloe (@chloeelton13) reported 14 minutes ago from Dover, England

  @virginmedia mine and my partners WiFi hasn’t been working for 1 weeks now try phoning them no answer sent a complaint no answer bad service considering the amount of money he pays for it

• 
  Mark Donovan (@DonnyNo6) reported 17 minutes ago from Burnham, England

  @virginmedia absolutely shocking that a supposed valued customer has to now wait six weeks for a sizeable refund. #virginmedia #shocking #poorservice

• 
  Charles Kelly (@cllrcharles) reported 18 minutes ago from Borehamwood, England

  Speaking to a human being is impossible. You are taking around the loop and then they hang up on you. You have to listen to this infuriating patronising voice for 10 minutes before being cut off. @virginmedia @BritishTelecom @richardbranson #badcustomerservice #virgin

• 
  Lucy (@lshudall) reported 21 minutes ago from Gildersome, England

  @virginmedia The service status page says there are no known issues with broadband, but i still have no service and there's no option to receive updates

• 
  Sam Gravener (@Spr1718) reported 21 minutes ago from Norwich, England

  @BenJaneDavies @virginmedia Well this is the thing!! We had cancelled because we weren’t happy they couldn’t match the new customer offers for us. Retentions rang and beat the offer instead. Said would all be up today but have had issue after issue! They’re so incompetent