Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 02/05/2026 05:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Carshalton, Mitcham, Coulsdon, Hounslow, West Molesey, Leatherhead, Wandsworth, Egham, Twickenham, Addlestone, Reigate and Godalming.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • Peachey_79 Charlene Peachey (@Peachey_79) reported from Wandsworth, England

    @virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice

  • CrineyInsalata Criney The Duchess of Brixton🧚🏾‍♀️ (@CrineyInsalata) reported from Hounslow, England

    I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Send, England

    @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

  • RonnieD88779995 Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, England

    I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?

  • JXMSZ JW (@JXMSZ) reported from Croydon, England

    Is everyone’s Virgin Media internet still not working?

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia If they could do that I’m sure they would have been able to fix it, so no.

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ScornflakeGrrrl Non Fungible Scornflake Grrrl (@ScornflakeGrrrl) reported

    @virginmedia All I got was a questionnaire asking me how happy I was with the customer service, but that arrived before that call and probably refers to the non-service I received yesterday

  • scat_the_cat Scott (@scat_the_cat) reported

    @virginmedia I only received this text from virgin Wednesday 8th of June, although VM disconnected services on 18th May. No one seems to help at all

  • sinklaer 🇺🇦 Adam Sinklär 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿🟨🟥 (@sinklaer) reported

    @virginmedia The TiVo box is stuck on “Starting up…”. Is this because there’s no Internet connection or is something broken? Can I not watch recorded shows while the Internet is down?

  • NickyShakey Nicky Shakespeare (@NickyShakey) reported

    @virginmedia I’m trying to make a payment to you but it keeps getting declined. I called my bank and they said it should go through if you try and take the payment again. Phone call to virgin was no help, so you have an email?

  • _GIFTSpromo_ GIFTSpromo (@_GIFTSpromo_) reported

    @virginmedia When? As I said this is the THIRD attempt... been going on for 4 MONTHS! Seems managers are incapable of doing anything, and other staff just pump out bullshit excuses and lies! Too late... I'm done with your **** company, suggest you look for something better too!

  • MoBedawi Mo Elbedawi (@MoBedawi) reported

    So I’ve been with out broadband since Tuesday at 15:48. It’s now Friday & @virginmedia has admitted to have an outage but they are taking 3 days to say “our engineers are working on the issue” but keep delaying the resolution time 6 times so far. Is this an acceptable service!!!?

  • _GIFTSpromo_ GIFTSpromo (@_GIFTSpromo_) reported

    If you are using @virginmedia for anything, do yourself a favour... look for a different company! That way, you won't have to deal with their inept, full of bs, lying customer service agents, non-existent managers who are never available and poor quality services they never fix!

  • MaxHall40 Max Hall (@MaxHall40) reported

    @virginmedia I asked for it to be sent through but they said they couldn’t until I agreed to go ahead. No one calls me back and I keep getting lied to. How do I get this resolved as I can’t seem to speak to anyone who actually wants to help? I have just logged a complaint but no one calls you

  • windust windust (@windust) reported

    @NefariousOaf @virginmedia That’s poor

  • MrRichardLJones Mr Jones (@MrRichardLJones) reported

    It’s the hope that’s going to kill me @virginmedia, customer services have contacted the engineering team. ‘Definitely coming. Just delayed on last job.’ Is this true or just flannel? I want to believe. Appointment 1-6pm; 59 mins possible.