Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/11/2026 20:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hounslow, Guildford, Southwark, Sutton, Merton, Ashtead, West Molesey, Redhill, Leatherhead, Wandsworth, Woking, Walton-on-Thames and Epsom.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHounslow Internet
United KingdomCroydon Internet

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • 288ICEMAN ICEMAN 288 Marky T (@288ICEMAN) reported from Hounslow, England

    Virgin media - useless Customer service thanks for **** all !!!!

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

  • DigitalDaveMac David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England

    @virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys

  • HolisticSabrina Sabrina (@HolisticSabrina) reported from London, England

    Virgin media are hands down the WORST WiFi providers omg.

  • DigitalDaveMac David Macfarlane (@DigitalDaveMac) reported from Wandsworth, England

    @virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service

  • BonjourAnt Antoni Luke Kijewski (@BonjourAnt) reported from Croydon, England

    @virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status

  • chrisgolds Christopher Golds (@chrisgolds) reported from Wandsworth, England

    @chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.

  • BeaverWatcher Stefan Rance (@BeaverWatcher) reported from Richmond, England

    Yo @virginmedia no tv in tw12. Looks like you have another fairly widespread issue as #virginmedia is trending once again. A quick fix would be appreciated. Missing the #rugby and dont want to miss #DoctorWho later. You will be in trouble for that!

  • CrisSarfLDN HoodyStealer (@CrisSarfLDN) reported from Lambeth, England

    @virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery

  • themib Martin Bentley (@themib) reported from London, England

    Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Wandsworth, England

    @virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!

  • lifeofbry Bryan Scott (@lifeofbry) reported from Lambeth, England

    @SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

  • philxdaoust Phil Daoust (@philxdaoust) reported from Lambeth, England

    Crappy @virginmedia broadband has been down since yesterday. @flamingnora has volunteered me to help 9-year-old with her arts and crafts. Worst Sunday afternoon ever

  • annamazz Anna Maslowicz (@annamazz) reported from Kingston upon Thames, England

    @virginmedia Yes a fault yet again!!! Absolutely no service at all .... no WiFi / TV or home phone

  • craftybeards David Webb (@craftybeards) reported from Kingston upon Thames, England

    @virginmedia Yup looks like the whole system has gone down. Just as the rugby started! Thanks @virginmedia talk about ruining a Sunday afternoon.

  • Luke_major Luke Major (@Luke_major) reported from Richmond, England

    Anyone else having broadband issues with @virginmedia ..... AGAIN. #Broadband #VirginMedia #TW10

  • jezgibson Jeremy Gibson (@jezgibson) reported from Croydon, England

    @virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

  • CharlieBaden1 Charlie Baden (@CharlieBaden1) reported from Wandsworth, England

    @virginmedia Your WiFi service has been down for 5 hours any update

  • thombie123 John Thombs (@thombie123) reported from London, England

    Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lucas_mostyn Lucas (@Lucas_mostyn) reported

    Virgin media the worst internet provider 🥲

  • aitchrobertson Harry Robertson (@aitchrobertson) reported

    @virginmedia Hi I'm sorry to say it is because your broadband is really really bad and I want a different one. Thanks

  • Naylor_Tom Tom Naylor (@Naylor_Tom) reported

    @virginmedia Guess what, the complaint you raised with the construction team, the one they definitely would get back to me on within 24hrs. Nothing. So disappointing. Terrible customer service. One department passed to another and nothing gets resolved. What do I do now?

  • buttons1010 tim butler (@buttons1010) reported

    @virginmedia I’ve already sent a complaint in - let’s see how you as a company deal with it

  • Francesca090900 Francesca0909 (@Francesca090900) reported

    @virginmedia given the current cost of living crisis I’m not amused at being called to try and increase my dd and when I refuse your agent hangs up on me. So unprofessional and in bad taste!

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now

  • allij1972 Alli J (@allij1972) reported

    @virginmedia Appalling service from Virgin again! Was given a better deal when contract ended, only for them to wrongly delete channels AND charge me way more money! Rang yesterday to complain, was called a liar by CS and told a manager would call within 4hrs - over 24hrs ago!!🤬

  • rohish_mirje Rohish Mirje (@rohish_mirje) reported

    @virginmedia @virginmedia there’s no response on my email and no customer correspondence is helping me out. Requesting an immediate response or a call

  • allij1972 Alli J (@allij1972) reported

    Hey @SkyMediaUK if a customer called you with a complaint and you said a manager would call the customer within 4hrs, would they? Reason being @virginmedia defo don’t, then they tell you to look online for an update when you complain to them on Twitter! My call was 27th ago!

  • allij1972 Alli J (@allij1972) reported

    @virginmedia Yes I know it takes me to your website, it’s not letting me sign in! I’ve tried without using your link, it won’t let me in! Again I shouldn’t have to look at that, I was promised a call back! I’m owed money, the movies back and compensation for being called a liar!