Virgin Media Outage Report in Leatherhead, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Leatherhead, Croydon, Merton, Redhill, Ashtead, Southwark, Wandsworth, Kingston upon Thames, Hounslow, Guildford, Sutton, West Molesey and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Mitcham |
Internet | |
| Leatherhead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
@virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia Service is “good”, the Virgin Connect app is saying I have “great” coverage around the flat but every speed test I do it is so poor. Wireless connections, as I don’t have the luxury of cat 6 Ethernet cabling infrastructure throughout my flat. Please can you help.
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Jonny Pearson
(@jonny_pearson) reported
from
Lambeth, England
Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I want to cancel my broadband. I cannot contact you. I've been kept waiting so long my phone is out of charge. The password you sent me is not accepted. You are the most incompetent company I've dealt with in years.
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jack
(@charliehart1985) reported
from
West Molesey, England
@virginmedia still having issues with Netflix still not working on my tv
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia I'll just cancel my direct debit
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Chels Daft ⚽️
(@ChelsDaft) reported
from
Egham, England
...the fact that it has taken me 30 minutes to get to this point in the first place is ridiculous. Dear @virginmedia I suggest someone from the UK who can deal with my complaint makes contact with me ASAP. Please note, over 33k followers can see this.
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Allison
(@afturain) reported
from
Spelthorne District, England
@virginmedia charging £57 to loyal customer. Offering same at £24 for new. Because no one wants to stay!
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia you really don't understand the concept of customer service
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia I suggest you improve your so called customer service by getting shut of it and starting again
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia holding on so long to talk to customer services that my home phone is out of charge! No wonder I want to leave them. Would not recommend at all.
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency
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Windmill Flowers
(@MaryWindmill) reported
from
Lambeth, England
@virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.
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Allison
(@afturain) reported
from
West Molesey, England
@virginmedia finally managed to leave you. Time to celebrate! Useless service. No concept of customer service. Even asked me if it was about price because youy could do something about that.
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Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia phone line still not working, no response to my complaint to the ceo & customer service couldn’t book a technician, system issues. Will be leaving you.
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Mark Kenny
(@markbkenny) reported
from
Richmond, England
@virginmedia Got through after 45 mins wait. I pay a fortune for this and your customer support is not fit for purpose. I'm off.
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kwame Gyamfi
(@Kwame916) reported
@virginmedia And I pay £27 a month for this service??
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Francis Lovering #TestTrace #FBPE #Resist 💉💉💉
(@FrancisL1) reported
@virginmedia I think it's up to you to fix it mate not me to faff around trying to make it work, I've done enough of that really!
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vw_dog
(@The_hux) reported
@DaveMadgeCOOP @virginmedia Do you keep getting disconnected too? I don’t think it’s a coincidence that it keeps happening. Rather than solve an issue or query they put the phone down. Terrible customer service.
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Ross Grant 💙
(@rossagrant) reported
@virginmedia - hi guys, there are multiple phone lines down in M41 6JD, but your call centre say they can’t help. The lines are dead at multiple houses in the same street. All Virgin customers. Surely you can look into this? Thanks! 👍
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Sandyday
(@Sandyda21212278) reported
@virginmedia No phone customer service support
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Zoe
(@punkbiznitch) reported
@virginmedia I need to cancel a technician appointment, can you help?
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Pavel Teixeira
(@paveltext) reported
@virginmedia Thanks for responding promptly. Basically, he just said he could not help. Did not make a lot of sense on the phone. He attempted to give his name, but said it so fast & muffled. Said he was transferring to someone. When he did, the other persons line went to VM and had left.
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Sandyday
(@Sandyda21212278) reported
@virginmedia No - answer is nobody cares ! I called and I was told signal will be send - wifi is on but box has no signal so no internet
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Zoe
(@punkbiznitch) reported
@virginmedia It was because my internet was dropping and your online tool says there’s an issue that I need a technician for. The lights have gone back to normal now so I was going to cancel
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Kevin McGuinness
(@McGuinnessKevin) reported
@virginmedia I’ve been on again have an complaint went to complaints team who took over two hours to come back to say it hasn’t been done then transferred my chat back to the Customer Relations team. like it’s back to the poor service from the NTL days. difference is I have a choice now..