Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Woking, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Hounslow, Caterham, Walton-on-Thames, Twickenham and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
||
| Croydon |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your contact us chat service online isn't working either!!!!
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia total service failure 47 on hold to be told can't get an engineer until Thursday then they cut me off - no phone back and the know I am in the medically vulnerable
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Ben Prouty
(@proutyben) reported
from
Richmond, England
@virginmedia Any news on when your fibre service will be running again in Richmond (TW10)? I switched to VM a month ago and already two full days of no internet. Crazy! Never had one blackout with Sky Broadband in two years. Regretting the switch!
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s still not working...
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Yes it was on their and now it’s not but it’s still not working
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Corinna Reilly
(@corinnareilly) reported
from
Old Windsor, England
@virginmedia complete jokers. Cut all our services off despite payment and now on hold for over an hour on phone and chat - major fail. Zero customer service
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I have been a long time customer. Is this the service you offer?
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Chris M
(@ChrisdMRF) reported
from
Richmond, England
@virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jameela
(@Jameela50469981) reported
@virginmedia Ive had support, the technician came and said theres nothing more to be done i want to leave
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memefunforcrumbs
(@memefunforcrumb) reported
@virginmedia why is it my wifi keeps going down every single day at this point? literally every single day it goes down multiple times and we have to keep resetting it every 2 hours or so? its honestly getting so bad. i cant even play matches or apply for stuff consistently
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DW
(@DJ99__) reported
@virginmedia “Aim” means nothing. I could aim for bullseye on a dart board but get a 1 instead. Virgin media don’t look after their existing customers and don’t give them the best or even remotely good deals. That IS fact based on the poor deals I’ve been given after 30th a loyalty.
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Zenitsu
(@Ghuraba_K) reported
@virginmedia Yes which is tomorrow midnight. But this has been on going for a week where it's the same cycle on repeat and during a cost of living crisis where we are already paying large amounts for just broadband, the cost then going up, and service still being crap?
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DW
(@DJ99__) reported
@virginmedia Being a long term customer, am I not as valuable as a new customer? I guess virgin media have a false sense of worth to my life too. I’ll go with Sky instead.. at least they offer their best deals to new AND existing customers. Virgin Media could learn something there.. 💡 👋
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rohanb89
(@tweetypie2023) reported
@virginmedia I’ve had my internet work intermittently for days now!!! This is totally unacceptable. Please can I have a solution or let me cancel my subscription!!
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Laura Cook
(@LauraVCook1980) reported
from
Dalham, England
And broadband gone down again this afternoon @virginmedia. Will these intermittent outages be sorted after BH weekend? Not always looking at my phone so no idea of it’s been on and off all day. I imagine yes. Why is @BBCNews only reporting the Vodafone broadband issues?
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The Wordsley Bagger
(@WordsleyBagger) reported
@virginmedia We have nothing different since our first box that broke and we never had these problems. Two phones and two iPads and not all at the same time
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Jubaed
(@jubaed8) reported
@virginmedia hi I've got a letter from virgin saying prices are going up and if I wanted I can cancel without any cancellation fee. I've called 5 times and each time they try to make me stay by offering discounts, when I refuse, they put me on hold and essentially end the call.
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Angela Batt
(@spangelina411) reported
@virginmedia I well I spent 20minutes on your automated service who told me absolutely nothing and I am no closer to retiring my broadband apart from twiddling the cables which seems to be the default response any other helpful suggestions