Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Twickenham, Croydon, Southwark, Mitcham, Addlestone, Reigate, Godalming, Leatherhead, Merton, Redhill, Ashtead, Wandsworth, Kingston upon Thames and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Twickenham |
Internet | |
| London |
||
| Croydon |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Sir Geoffrey Of Rogers 🔶 #FBPE #FBPPR
(@GeoffRogersEU) reported
from
West Molesey, England
@virginmedia We have an internet outage on business broadband at RH1 3EP. Any idea what’s going on?
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Cenk KIRAN👨🏻💻🚀
(@cenkkiran) reported
from
Merton, England
Hey @virginmedia broadband is off AGAIN! Do we need to wait on call for at least 50 mins to reach technical support?
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Tuffcub
(@Tuffcub) reported
from
Lambeth, England
Had many years of perfect service from @virginmedia broadband but its now dropping off about once a week. Very annoying.
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
Just got ready to workout isung my EMS suit as I can't stand on my feet fir excersize after my operation. BOOM!! suit doesn't work because I have no I telnet fir over a week!!! @virginmedia and they are charging me to leave them
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
31 mins on the phone to virgin media...noone has solved the issue.. I just want to leave the service now..paying £98 pcm for no service.. I just paid fir June and I have no broadband for 3 days. @virginmedia #virginmedia
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.
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James Hargrave
(@HargraveInc) reported
from
Merton, England
@virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Redhill, England
TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋
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jox
(@Jotwinn) reported
from
Cobham, England
@libertyglobal I use virgin media wifi and broadband have been a customer for little under a year now and have spent all day on the phone with them I am a priority customer as I have medical equipment that needs wifi to transmit readings to hospitals and they said they would
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Stephen Reid
(@stephenpaulreid) reported
from
Hounslow, England
@simonlevans @virginmedia I can only send you good wishes and kind thoughts. Their 'customer service' seems to redefine any expectations you may have previously held about such contact.
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Valerie 🇮🇪
(@ValerieLondon18) reported
from
Epsom and Ewell District, England
@virginmedia Couldn't use my phone so couldn't call you. I tried from hotel landline to your so-called help numbers to no avail. All others in a group of 40 people did fine cause weren't using Virgin. Not ideal to have single female abroad no phone, no maps, can't call cab etc. Last century
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Lisa 💜💜
(@Mrs_Spurs_1882) reported
from
Horley, England
@virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.
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Sofia Hayat
(@sofiahayat) reported
from
Wandsworth, England
@virginmedia BT allow you to stop your contract immediately if they do not provide the service paid for. Your customer service is atrocious. My business has suffered, I paying to use my mobile Internet instead of my broadband and I cannot finish my masters assignment as I have no internet
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia please sort your systems and processes out. I was due a call yesterday to discuss a complaint. Only to not receive it and for you to replicate the same error. #virginmediadown
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Joshua Masters🎥
(@joshuamasters_) reported
from
Lambeth, England
@virginmedia hub still down in SW8 region. Box and hub are on. Ran tests everything fine. Can see WiFi to connect to, but not devices can connect. This started after last nights midnight update it seems.
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Nick Batch
(@WashedBatch) reported
from
Guildford, England
Does anyone know a broadband provider which does same day setup Or fast setup? Virgin media keep letting me down with it and have useless support…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kathleen Manzo🍀🍀
(@chupchupchee) reported
@Kermanjasavala @virginmedia Talk to @DarcyDrollinger they helped me when support services wouldn’t help me🥺..
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Levente
(@LeventeZone) reported
@virginmedia Uhmmm not to be funny (it hasn't been), but I believe this should be in reverse direction: the service provider I am paying to raise, track, factually manage a fault ticket and keep customer informed on actual progress... But let's see if after 2 wks anything actually happens.
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Mark Porter
(@marksporter) reported
@KyleBrookes26 @virginmedia I’m leaving too im made to pay to have tv and telephone I don’t want yet a new customer gets what they want
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Dark Asuramaru
(@DarkAsuramaru) reported
@virginmedia @TheBHF @O2 This is nice but... your down m8 wifi landline work but no broadband. I check your site says all good what a ******* lie
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r u s h l u f c
(@rushlufc) reported
@virginmedia putting prices up by 15% . RIP off especially when I have not had a pay increase. Extra £21 per month for average service. Virgin will lose my custom.
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clementp
(@clement_palle) reported
@virginmedia @LutzSchueler - can you take complaint against your Ahmed Waseem from retention team who was illogical , rude and disconnected the call when I asked for reference # and why he is sending a technician home or else I should pay £25 if Im not around.
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Adam Bennett
(@AdamBen007) reported
@virginmedia No they didn’t, no one has texted or called despite my 4 attempts. Can you please help because we are getting nowhere and it’s very frustrating. Pre install was supposed to be today and no calls! Can you help us?
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Cate
(@LeedsBirdRants) reported
@virginmedia thanks for leaving my vulnerable 95-year-old father without phone or internet - his only life lines. Your customer service is APPALLING & you clearly don't CARE about your vulnerable, elderly customers. Huge fail! #virginmedia
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Robert Chanon
(@Robert_Chanon) reported
@virginmedia I have done all of this. The issue is the virgin router. I have asked 5 times for the router to be changed due to an intermittent fault. The service center have refused to send an engineer out. The router is so bad, I have had to invest in a new router.
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia Well, thanks for your help with this. The issue is fixed, but I still can't get online and you can't send anyone out until Friday, 8 days after it went down. Another disappointed customer.