Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 02/27/2026 07:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Richmond, Southwark, Redhill, Mitcham, Croydon, Hounslow, Wandsworth, Egham, Woking, Merton, Sutton, Leatherhead, Guildford and Kingston upon Thames.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomRichmond Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomSouthwark Internet

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

  • danjsaunders Daniel Saunders (@danjsaunders) reported from Cobham, England

    @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • subhendudey Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

  • RMotti Ricardo Motti (@RMotti) reported from Richmond, England

    @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia The tests haven't found any issues (which isn't a surprise).

  • drewalmighty Andy Routledge (@drewalmighty) reported from Egham, England

    Hey, @virginmedia, your customer service is abysmal. After being told you can’t install an internet connection until end of the month at my fiancé and I’s new address, you then hang up on us three times when we try to cancel our subscription. Feels like you’re running a scam.

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    @virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • virginhelp Virgin Help (@virginhelp) reported

    @Aldonn_ @Aldonn_ Hi Alex, sorry to hear this. We've tagged @virginmedia for some help with this. Thanks, VH

  • ricki_kalsi Ricki Kalsi (@ricki_kalsi) reported

    @virginmedia Billing issue: have worked through credit with a rep 3 months ago. Was told it would be applied. It hasn’t been. Spoke to another rep who was rude and unrelatedly told me he had masters in GDPR. He said he would ask management to approve credit. Over a month later, no credit!

  • lesleym1358 Lesley Mulley (@lesleym1358) reported

    @virginmedia Has anyone else been trying to end their contract with Virgin Media and having a nightmare? Have spoken to lots of virgin ‘representatives’ and even wrote a letter to cancel and was told by the complaints department that they do not accept letters to terminate. Joke!

  • zebedeeyoung WhatJaySaid (@zebedeeyoung) reported

    @virginmedia @virginhelp I upgraded last week from Mixit to Maxit while signing a new contract. However I lost a few channels that I’ve now been told are part of a Kids package that I wasn’t aware of. So I need either cancelled and reverted to my old package as I’m within 14 days, or some other solution

  • bobbell05609703 Belly (@bobbell05609703) reported

    @virginmedia no tv service at FK28BN since yesterday. Any update on this. Wifi ok just live main stream channels !!

  • merzbowowow gavin (@merzbowowow) reported

    @virginmedia no internet in N16, engineering in the area from 9am - 3pm (on a weekday during WFH; great planning) but that should be over now. When will service return? Lost a days work because of this.

  • OGDarren107 Darren (@OGDarren107) reported

    @virginmedia I set up a hub 5 and the white light has not stopped flashing for over an hour now. No internet yet how do I fix this

  • marcobon13 the Stroller (@marcobon13) reported

    @virginmedia You call that number and try to speak to someone…. Go on I dare you @YodelOnline you are killing me here with no wifi. I’ll have to cancel virgin contract due to your inefficiency

  • EnrichMarketing Jo Rich (@EnrichMarketing) reported

    @virginmedia You're just putting your prices up and I can apparently cancel or accept it. Except trying to cancel I got no where. I was offered the price rise to be waived for 6 months. But that's not good enough when there's 12 months left!

  • Paul7Law Paul (@Paul7Law) reported

    @virginmedia I have a hub 3 and to be honest I'm sick of talking to people at Virgin about the issue. All they are interested in doing is following a script of tests that I've already covered myself. The issue is, 5.0 GHz WiFi has VERY WEAK signal. Older devices that use WiFi 2.4 work fine.