Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Merton, Redhill, Croydon, Ashtead, Southwark, Wandsworth, Kingston upon Thames, Hounslow, Guildford, Sutton, West Molesey, Leatherhead, Woking and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Well you said u only get compensation 4 certain things however for almost 3 weeks now the internet I rely on for nearly everything is slow &cuts out my neighbours the same . I have missed on line interviews , zoom meetings , unable to do some coursework & u guys say oh well ...
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Chris 🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@virginmedia Hello. I keep getting interference through the TV box and also keep losing sound. The only way to fix this is to turn everything on and off again. This keeps happening. How can this be fixed?
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Lynsey Smith
(@LynsLot) reported
from
Croydon, England
@virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks
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Jeff forrest
(@Jeffforrest1) reported
from
Kingston upon Thames, England
@pompeyhedge @virginmedia I was getting either 500+ or zero. There may be congestion and over subscription but that isn’t my issue.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots
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Sindy Grewal
(@sinders25) reported
from
Esher, England
@virginmedia green screen on my tv last night saying there were issues with the DVR & 3 hours to fix. Any idea when this will be resolved? I can send postcode details by DM if you can allow access.
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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vicky
(@vickyatwork) reported
from
Croydon, England
Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET
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Zain Khan
(@zainyboy89) reported
from
Kingston upon Thames, England
@virginmedia @virginhelp Not happy about the connectivity issues in my area.
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???
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Paul Vivash
(@paulvivash) reported
from
Lambeth, England
@virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Robin Pritchard
(@robinpr71) reported
from
Lambeth, England
So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia answer your damn phone
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart McIntosh
(@StuMc40) reported
@virginmedia I have tried to contact your Resolution Team, then your customer service team to cancel my contract over the way I have been treated by #VirginMedia both 150 and 0345 454 1111 has a continuous tone. Can you offer me an alternative please?
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Claire Jennings
(@ClaireJen79) reported
@JohnnyDude1983 @virginmedia Sucks tho dosnt it we have to try so hard to get a good deal then they give us identical deals at different prices they really are crooks lol I usually swap between virgin and sky so I'm a new customer each time lol but I got same price so thought sod it this year lol
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Simon Gallagher
(@vinf_net) reported
@julian_wood We have a 4G router as backup for the very rare virgin media outage (like the time they cut my cable and it was off for 3 weeks) but it’s largely useless as data package on PAYG SIM last less than an hour if any of the kids devices are on! PS4 looking at you!
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𝒢𝒾𝒶𝓃𝒻𝓇𝒶𝓃𝒸𝑜 𝒞𝒽𝒾𝒸𝒸𝑜
(@gchicco) reported
@virginmedia Service page says no problem. Now it's better but been having severe issues for the last three days in a row.
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Jamie Doyle
(@JayDoyleDJ) reported
@virginmedia i have a wired pc experiencing the same issues, its been on and off for weeks now.
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Jay
(@Jay63646881) reported
@virginmedia a new record for yourself this must be, no reliable service since October! Had two engineers out in this time and both claimed to have fixed it had a new hub installed was told that will fix that problem, internet dropping 8-9 times a day for 30m plus.
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Rob Plant 🇮🇪🇮🇪🇮🇪🇮🇪🍀🍀🍀🍀
(@showmebadgers) reported
@virginmedia Hi ML ok so I’ve done the reset as mentioned. Now I still have the white light, I have a green phone, green arrows & green WiFi signal but STILL no connectivity on any device!!
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Sharpy
(@Sharpy_G) reported
@StuMc40 @virginmedia call up as new customer you’ll get through almost instantly, that’s the only way you can talk to anyone. Unfortunately they “can’t” help you either. #virginmedia #poorcustomerservice #RipOffBritain
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Anil
(@Anil89702453) reported
@Khalsa_Aid @virginmedia Please help me someone with 50000 rupees
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Stuart McIntosh
(@StuMc40) reported
@Sharpy_G @virginmedia I guess you're right. Each complaint is met with a proforma of lies stating they've tried to contact me by 'phone (lie) & email (lie), as I've failed to respond to these fictional contacts they assume I'm happy with them. No doubt they produce those figures as success