Virgin Media

Virgin Media Outage Report in Leatherhead, Surrey, England

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The latest reports from users having issues in Leatherhead come from postal codes KT22.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Leatherhead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Leatherhead, Surrey, England 01/27/2026 19:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Leatherhead, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hounslow, Leatherhead, Wandsworth, Egham, Twickenham, Mitcham, Addlestone, Reigate, Godalming, Merton, Redhill and Ashtead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Leatherhead, England

Latest outage, problems and issue reports in Leatherhead and nearby locations:

  • Peachey_79 Charlene Peachey (@Peachey_79) reported from Wandsworth, England

    Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?

  • WakeFireplaces Wakeford Fireplaces (@WakeFireplaces) reported from Send, England

    @virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.

  • jaykayred jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia If they could do that I’m sure they would have been able to fix it, so no.

  • HardikVishna Hardik Shah (@HardikVishna) reported from Richmond, England

    @virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?

  • LonerganChris Chris Lonergan (@LonerganChris) reported from Lambeth, England

    @virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

  • GabsdAprano Gabriella d'Aprano (@GabsdAprano) reported from Esher, England

    @virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.

  • Peachey_79 Charlene Peachey (@Peachey_79) reported from Wandsworth, England

    @virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    @virginmedia please help! Getting no where with your endless telephone systems! New ooomph customer no unlimited sim as promised which is badly needed because the 500 oomph speed promised is nonsense and doesn’t work at all in some of the house!

  • RonnieD88779995 Ronnie De Guzman (@RonnieD88779995) reported from Hounslow, England

    I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.

  • fleekhan fiona khan (@fleekhan) reported from Esher, England

    Finally get through to ooomph team @virginmedia explained everything he began looking into it then he hung up. Another hour on hold. Wtf is wrong with your systems! He’s not called back even though he’s got my details! No one give a ****. I had it for today 😩

  • RedStarKim Kim Tasso (@RedStarKim) reported from Richmond, England

    @virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!

  • strutcakes Chris 🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.

  • tjbarker72 tim barker (@tjbarker72) reported from Richmond, England

    @virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!

  • Peachey_79 Charlene Peachey (@Peachey_79) reported from Wandsworth, England

    @SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • joespud11 Joe Spud (@joespud11) reported

    @virginmedia I’m out of contract with you, I need a new broadband deal please. Just the broadband. Paying 44 which is way more than a new customer. Can I get an offer please?

  • GuardianxGrande ✨ Keels ✨ (@GuardianxGrande) reported

    Once again @virginmedia never fail to let me down with crappy internet 🥱🥱🥱

  • KirkshawsColts nostrebor werdna (@KirkshawsColts) reported

    @_Hollywooda_ @ClaireJen79 @virginmedia Plus my full package has been down the last 2 days for about 2 hours each day, think covid has hit virgin bad as the service is shite

  • MarkR32976299 MarkR (@MarkR32976299) reported

    @QuirkyMerky @virginmedia Ours is supposed to be 100mbps. It is in the morning sometimes but then gets slower through the day to about 5 at night. Virgin customer services seem useless.

  • jayshallcross1 jayden (@jayshallcross1) reported

    Virgin media wifi down? Nothing new ffs

  • SandraWaterhou1 Sandra Waterhouse (@SandraWaterhou1) reported

    @xXTHLXx @virginmedia @virginmedia I am still waiting for customer service to contact me regarding a complaint raised November last year. I had a letter in Jan to say they would be in touch shortly. I'm still waiting. Shocking service

  • AllTheTimeRef Marc Wakeham (@AllTheTimeRef) reported

    @ClaireJen79 @virginmedia The App will not even set up for me. It tells me I don't have a HUB3 Even though I scan the hub to install. Telephone people no help whatsoever. I've given up on the app now.

  • virginhelp Virgin Help (@virginhelp) reported

    @jlowes44 @jlowes44 Hi Jenny. We're really sorry to hear that you're not happy with the service you received. I've tagged @virginmedia so they can help you further. Thanks, VH

  • _sisacs_ sisacs 💙 (@_sisacs_) reported

    @xXTHLXx @virginmedia I’ve been laughing at the @virginmedia passive aggressive replies. Don’t know why though, I pay them £60 a month just for broadband but it’s so bad upstairs I rely on my O2 4g for connection.

  • MaxSappa Max Sappa (@MaxSappa) reported

    @virginmedia Disgusting to say the least. I was a loyal customer (yes was). I will never buy Virgin again (from flights to drinks). I'll report you to Ombudsman! I have even tried to pass my contract to the next tenant, unfortunately, you have just changed the rules. How convenient...