Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Woking, Mitcham, Redhill, Guildford, Epsom, Wandsworth, Feltham, Hounslow, Caterham, Walton-on-Thames, Twickenham and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...
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amal sasikumar
(@amalsasikumar) reported
from
Kingston upon Thames, England
Which Broadband is better @virginmedia or @SkySports or any other mine is very slow and expensive
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
Merton, England
@virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.
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Kevin McLoughlin
(@Kev_McLoughlin) reported
from
West Molesey, England
I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@AlexPAshton @virginmedia Oh gosh that’s pretty bad haha! Waking up to that in the garden or arriving home would be pretty weird
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
Quite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Husbands
(@MY_BEES) reported
@virginmedia It reads 176 download, but it is the access speed that is the issue. When accessing a web site it is taking 15 to 20 seconds to open it usually on take a few seconds. The hub has been rebooted many times and reset as well but still there is a long wait to open any site.
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Lee Darcy
(@LeeDarcy5) reported
@bobthe_dolphin @virginmedia All you will get as a response is...... "Hi Bob, we're very sorry to hear this, have you checked our service status page for any outages???" Absolute shambles of a company!
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Mark Caldwell
(@mscaldwell_dop) reported
@virginmedia I think it's @AlexThorne1 who needs help more immediately, I'm sure we'll speaking again soon enough when mine dies again.
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Peter Horsley
(@peterhorsley202) reported
@virginmedia VM Technical support said they had not changed any settings or updates, we have done nothing was the response. Now we will pass you onto technical support, was where I got to.
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Paul Thomas
(@Dr_Paul_Thomas) reported
@virginmedia Still not working- when will this be fixed?
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snakegamessttv
(@snakegamessttv) reported
@virginmedia You supposedly worked on something wednesday last week and all weekend the internet and tv went down intermittently, was fine the last two days and now today down again. I’m missing out on lectures. £80 a month to be constantly fobbed off by you useless lot
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Lee Darcy
(@LeeDarcy5) reported
@virginmedia @nasrawhat1 why cant you just admit there are major issues nationally??! "Have you checked your service status" yes ive checked it and surprise surprise no faults!!!! Pay so much for M500 with you and this is the service its embarrassing!
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Neil
(@gebhardt_neil) reported
@virginmedia Why am I having to try and fix this fault. I am paying £110 a month for a service which is not working. I want this sorting and I expect some sort of refund as this has been going on for months. I am sure something will get done if I don't pay you next month.
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Riac_photography
(@riacphotography) reported
@virginmedia wifi has been off & on for a while but completely off since Sunday. Gone through all the recommended steps, still not working. Advised to book a technician, said they'd be here today between 12-4pm. Sat in all day and still no sign? Can't work from home with no WiFi?
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Riac_photography
(@riacphotography) reported
@virginmedia wifi has been down since Sunday... any chance we can get WiFi working again please?!🤔 Gone through all the steps and a technician should have come today but no one has???🤔