Virgin Media Outage Report in Leatherhead, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Wandsworth, Croydon, Surbiton, Walton-on-Thames, Kingston upon Thames, Hounslow, Woking, Epsom, Twickenham, Caterham, Sutton, Guildford and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet | |
| Wandsworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Me too....been 5weeks and service is shocking. Not settling for it anymore . Just contacted BT and they are gonna install me WiFi with them in 2 weeks fibre as was with them before for 3 years and never ever had an issue with them
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Esp when bulk of country working from home and now cannot and gust service is non existent
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@lemonfreshrob @virginmedia Tell me bout it. And now when you contact phone number it just goes dead. Even when it’s up I find their download speeds shocking. Only been with them 5 weeks and not accepting this level of service.
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Ian Brown
(@ian_flyinscot) reported
from
Kingston upon Thames, England
@virginmedia please help with complaint raised..... customer service is just woefully poor
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DanQPRHackney
(@danhacks) reported
from
Lambeth, England
@virginmedia do you ever work!! Always breaks down and you call and get a to busy to take your call!! Worst internet provider in history!!! #virginmedia #virginmediadown
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Pipster..
(@viceregality) reported
from
Lambeth, England
Seems I’m not the only one having a problem with their @virginmedia broadband going down... bit busy working from home so if you could get it fixed that would be great.
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ambsonthescreen @ruskin147 @virginmedia Doesn’t work. Was down an hour ago and now just says we’re aware of an issue etc etc
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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Dave Cross
(@davorg) reported
from
Wandsworth, England
Hi @virginmedia. My street WhatsApp group shows that all of your customers on this road have no broadband service. A Google news search shows the problem is wider. Your status page is broken. Please give us some information.
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Euan Wilson
(@_euanwilson) reported
from
London, England
One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful
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Shelley Burke
(@ShelleyBurke23) reported
from
Wandsworth, England
@ruskin147 @virginmedia No service here in SW15
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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ubergk
(@uberutz) reported
from
Lambeth, England
@toby1kenobi @virginmedia Down here to at #se24
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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Rony Aujla
(@Ronyaujla) reported
from
West Molesey, England
@virginmedia I made a complaint when this happened weeks ago, which resulted in me forking out for my own router. You didnt acknowledge my complaint and sent a letter saying I should call you back and I did and still have had no response! Apalling service! Will have to go to Ofcom.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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shaheraaa
(@sb362x) reported
Man why is virgin media so fkn awful I cba anymore😭
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James Milner
(@JmilnerPharm) reported
@virginmedia See this is the issue, everyone has a solution that never involves them and they always refuse to co-operate with other departments. All that happens is customers go round in circles while blame is shifted. Cont....
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Chloe Hackett 🏇⚽
(@ChloeSH07) reported
@virginmedia I want a new tv box upstairs as the one we have is really old and doesn’t work properly. Can your text service help with that?
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Jon
(@SosBloke) reported
@virginmedia Broadband down again in Southend-on-Sea SS1 1QA. Second time in a week! My Fiancée is supposed to be doing online teaching today so 6pm is not an acceptable fix time. Sort it out please! #virginmedia #virginmediadown
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Adam Ashbery
(@AshberyAdam) reported
@virginmedia Poor, verging on terrible. It's none of those issues listed, I. Also need several boosters to get full coverage across my house
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Martitta
(@MShazzzi) reported
@virginmedia I would like someone to pass me an email where can I make formal complaint. I understand if my query won’t be solved I can go straight to CISAS. As me trying to resolve it formally with virgin has been refused.
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James Milner
(@JmilnerPharm) reported
@virginmedia You are essentially telling me to do what I have already done, advising me to tell two departments to talk to each other, something that your not willing to do yourself. I’ve been down this path before, several hours of phone calls I will be no further forward
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Rob Freedman
(@RobF08) reported
@virginmedia The messaging service is automated with up to a 4 hour wait. Am paying for 24/7 IT support (apparently) but the link on the website is broken and it takes hours on hold to speak to someone who has never heard of the service You guys are making Test and Trace look seamless!
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Sam Murray
(@sammurray25) reported
@virginmedia Nothing. Can’t get through to anyone. How can I get tech help?
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Rob Freedman
(@RobF08) reported
@virginmedia Ok, I have the Homeworks package (priority service, apparently) but cannot see any option of how to contact them to get the technical support I need. The agent I spoke to (that I waited 1 hour 20 mins on hold for on Friday) had never heard of it. Can you help please.