Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Leatherhead, England
The most recent Virgin Media outage reports came from the following cities: Tadworth, Redhill, Croydon, Southwark, Kingston upon Thames, Caterham, Walton-on-Thames, Leatherhead, Guildford, Hounslow, Mitcham, Merton, Ashford, West Byfleet, and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 Tadworth
|
Wi-fi | 7 hours ago |
|
Redhill
|
Internet | 8 hours ago |
|
Croydon
|
Internet | 8 hours ago |
|
Tadworth
|
Wi-fi | 14 hours ago |
|
Southwark
|
Internet | 1 day ago |
|
Kingston upon Thames
|
Internet | 2 days ago |
Community Discussion
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Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Elizabeth Wakeling (@lizwakeling1) reported from Croydon, England@virginmedia Help - would appreciate a call from one of your team as the TiVo box you sent isn't working. We now have 2 new boxes that aren't working. We have had noTV now for over a week.
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Krish K Bikini (@krishkataria) reported from Wandsworth, England@virginmedia I have called, used the text messaage service, tried your forum and tried sending you messages here but NO RESPONSE. You have disconnected my internet for NO REASON! Please advise!!!
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alex barnicoat (@BarnicoatAlex) reported from Chertsey, England@virginmedia Have been trying to contact customer services through chat and phone for the last 5 days. We went through the broadband order process. Reference number WS6730830. We are no longer moving due to COVID so need to cancel this. Please help.
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ɴᴀɴᴄʏ🇦🇫☬ (@NancyLangani) reported from Hounslow, EnglandFeel sorry for those with virgin media. They’re ripping u off with shitty signal
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🧑🏿🦼Ash Patel🧑🏿🦼 (@Ashishpatel1972) reported from Croydon, England@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
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David Clark (@DavidClark38) reported from Richmond, England@virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!
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Neil Milliken (@NeilMilliken) reported from Cobham, EnglandCan you help @virginmedia all I need is a replacement splitter cable I am having to use own co-ax cable to get online.
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Mark Bell (@markjamesbell) reported from Tattenham Corner, England@virginmedia following a power outage in the epsom area my WiFi has been very very poor I have super fast M350 fibre Broadband package but unable to use the service. I have followed all the steps online resetting the router etc but nothing seems to work. SOMEONE PLEASE RESPOND!!!
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Susie20RF (@pandsreid) reported from Merton, England@virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed
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Krish K Bikini (@krishkataria) reported from Wandsworth, England@virginmedia Hi. You have disconnected my internet for no reason. I have tried to call, text message, fault finding etc. There is no response, only a phone line that hangs up. Please help me get my internet back so I can work!
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flitestar-travel (@FlitestarT) reported from Hounslow, England@virginmedia I am now convinced that. You must be the worst internet provider I have come across and heard about , your reputation proceeds you , you are about as much use as a chocolate tea pot , you take the public’s money promise the earth and when you have the money you f..k
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Kat P (@KateProudman) reported from Richmond, England“I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness
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One Paved Court (@OnePavedCourt) reported from Richmond, EnglandPlease can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
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LM2010_20 (@20Lm2010) reported from Croydon, England@virginmedia I am now on day 2 of waiting for your complaints department to contact me. This service provider should be avoided. #getwhatyoupayfor #deadservice #poorcustomerservice
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tommy harper (@daguvernor) reported from Wandsworth, England@virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡
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Ben Owen (@BenPOwen) reported from Wandsworth, England@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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Sue Crayden (@CraydenSue) reported from Leatherhead, England@virginmedia not very happy with your customer service, why would I pay for something that is not being broadcast
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Richard Bristow 👨🏫🙋♂️ (@rjbmus) reported from Kingston upon Thames, EnglandTrying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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tommy harper (@daguvernor) reported from Wandsworth, England@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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Sian Prime (@SianPrime) reported from Guildford, England@virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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om (@marowe1988) reported@virginmedia your service is a disgrace. Way you've treated my elderly parents is disgusting. Who can i contact to take this forward on their behalf?
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Tom Halliday (@TompHalliday) reported@virginmedia hi guys trying to download Virgina Media app onto my Sony TV, only download on it is for Virgin media Ireland and I’m in England !? Any help with this or cm you not download onto a Sony tv?
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Eleanor Hayward (@elliehay) reported@virginmedia live chat - four hours in and still no closer to getting my mother’s monthly bill down to a figure which is fair. @virginmedia
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Helen Ensom (@HelenBob89) reportedOnce again @virginmedia broadband and TV is not working. It’s a ******* joke! Every month our broadband and TV goes out at least three times. When our broadband isn’t down it’s often as slow as dial up. We are moving to Sky!
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Stephen (@ArcadeDiet) reported@virginmedia Hi. Internet down in MK45. Is it just me or is there an outage?
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TC 🐌 (@tim_cattlin) reported@BaddPreacher @GrumpyXMatelot @virginmedia To be fair to them, despite knowing about their atrocious customer service reputation, I signed up for 100mb last summer. Got a free upgrade to 200mb a couple of months ago. Speeds never below 110 / 210. It sounds like a cable fault somewhere, maybe?
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Rob Morris (@lemonfreshrob) reported@virginmedia And to add insult to injury you have just sent me a message telling me the issue is fixed (presumably the one I reported hours ago), just after it's gone down again!
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Rob Morris (@lemonfreshrob) reportedFor God's sake @virginmedia! That's now twice today the internet has gone down for an extended period. This service is utterly unacceptable, and now of course your support is gone for the day!
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James John (@JamesJohnDotCo) reported@virginmedia Hello, what are the details to contact you. I’ve been going through endless help links. Your messaging service isn’t working and your contact us links aren’t working.
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BadPreacher🖕🏼🇨🇦➡️🇬🇧🇪🇺 (@BaddPreacher) reported@GrumpyXMatelot @virginmedia It’s the speed unpredictability that’s largely the issue for me too. Drops in & out, speeds are inconsistent. I expect less at peak times but not 14mb.