Virgin Media Outage Report in Leatherhead, Surrey, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Carshalton, Mitcham, Coulsdon, Hounslow, West Molesey, Leatherhead, Wandsworth, Egham, Twickenham, Addlestone, Reigate and Godalming.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
-
Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
-
Criney The Duchess of Brixton🧚🏾♀️
(@CrineyInsalata) reported
from
Hounslow, England
I know people are working from home but @virginmedia how can I get through to cancellations.. ?? I am constantly being passed from pillar to post and then cut off!! I just want to cancel a contract for a house I no longer live in
-
Wakeford Fireplaces
(@WakeFireplaces) reported
from
Send, England
@virginmedia Getting a new/replacement Hub, existing one keeps turning off/resetting. Call lasted 50 mins, 6-7 mins was chatting to someone, until put on hold again. Gave up.... shocking service!!
-
Ronnie De Guzman
(@RonnieD88779995) reported
from
Hounslow, England
I upgraded our wifi from 200mbps to 500mbps but as always the darn thing is even slower than before. The worst thing about is am paying even more now?? I complained so many times but @virginmedia only ignores it. Why are you deceiving the public @virginmedia? @BBCWatchdog
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
-
tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Broadband connection down again! Happening more and more now since I paid for faster connection. Very frustrating
-
tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Yes there is an issue I am told and it should be fixed later but its a constant problem!
-
Hardik Shah
(@HardikVishna) reported
from
Richmond, England
@virginmedia no internet for the whole day. Was on two support calls for 2 hours. Was told someone will contact me within 4 hours. Nothing. Can you please sort this out?
-
jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
-
Gabriella d'Aprano
(@GabsdAprano) reported
from
Esher, England
@virginmedia You know about the issue, you’ve advised that you know about the issue. Please don’t send me generic emails to bide time, to look like you care, please just fix it.
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
-
Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
-
JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
-
Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
-
tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia Happened again today. Absolutely fed up now. Poor service and no way of communication apart from twitter where you have no idea and just apologise. I need better service all round
-
Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia @virginmedia there’s no internet service since 1057am in TW3 - please advise when the problem will be fixed. Was mid-training session!
-
jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
-
Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
-
Kim Tasso
(@RedStarKim) reported
from
Richmond, England
@virginmedia there’s no internet service since 1157am in TW3 - please advise when the problem will be fixed
-
ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Non Fungible Scornflake Grrrl
(@ScornflakeGrrrl) reported
@virginmedia All I got was a questionnaire asking me how happy I was with the customer service, but that arrived before that call and probably refers to the non-service I received yesterday
-
Scott
(@scat_the_cat) reported
@virginmedia I only received this text from virgin Wednesday 8th of June, although VM disconnected services on 18th May. No one seems to help at all
-
🇺🇦 Adam Sinklär 🇪🇺🏴🟨🟥
(@sinklaer) reported
@virginmedia The TiVo box is stuck on “Starting up…”. Is this because there’s no Internet connection or is something broken? Can I not watch recorded shows while the Internet is down?
-
Nicky Shakespeare
(@NickyShakey) reported
@virginmedia I’m trying to make a payment to you but it keeps getting declined. I called my bank and they said it should go through if you try and take the payment again. Phone call to virgin was no help, so you have an email?
-
GIFTSpromo
(@_GIFTSpromo_) reported
@virginmedia When? As I said this is the THIRD attempt... been going on for 4 MONTHS! Seems managers are incapable of doing anything, and other staff just pump out bullshit excuses and lies! Too late... I'm done with your **** company, suggest you look for something better too!
-
Mo Elbedawi
(@MoBedawi) reported
So I’ve been with out broadband since Tuesday at 15:48. It’s now Friday & @virginmedia has admitted to have an outage but they are taking 3 days to say “our engineers are working on the issue” but keep delaying the resolution time 6 times so far. Is this an acceptable service!!!?
-
GIFTSpromo
(@_GIFTSpromo_) reported
If you are using @virginmedia for anything, do yourself a favour... look for a different company! That way, you won't have to deal with their inept, full of bs, lying customer service agents, non-existent managers who are never available and poor quality services they never fix!
-
Max Hall
(@MaxHall40) reported
@virginmedia I asked for it to be sent through but they said they couldn’t until I agreed to go ahead. No one calls me back and I keep getting lied to. How do I get this resolved as I can’t seem to speak to anyone who actually wants to help? I have just logged a complaint but no one calls you
-
windust
(@windust) reported
@NefariousOaf @virginmedia That’s poor
-
Mr Jones
(@MrRichardLJones) reported
It’s the hope that’s going to kill me @virginmedia, customer services have contacted the engineering team. ‘Definitely coming. Just delayed on last job.’ Is this true or just flannel? I want to believe. Appointment 1-6pm; 59 mins possible.