Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Guildford, London, Southwark, Croydon, Kingston upon Thames, Hounslow, Richmond, Woking, Redhill, Mitcham, Wandsworth, Egham, Merton, Sutton and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Guildford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia your TV and Internet are down and there's a glib message on 150 saying you're always "improving services". Just so you're clear being down is not an improvement and a fix time of 17:30 is taking the Mick. #W02 @downdetector
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Kimberley Morris
(@Kimmy_CPFC) reported
from
Croydon, England
@virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Billie Ing
(@BillieIng) reported
from
Lambeth, England
@virginmedia It won’t let me. That’s the issue
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Haston Oliveira
(@HastonOliveira) reported
from
Hounslow, England
@latoyaestella @TalkTalk @virginmedia and Sky’s customer service are better and no drops of speed I hear. That’s who I’ll be going to when I get rid of this rubbish (TalkTalk)provider and their service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Al Studd
(@althepieman) reported
hey @virginmedia i've been on hold for nearly an hour and been transferred 4 times while trying to cancel my account, its almost like you told your call centre staff to make it impossible to cancel #virginmedia
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Ian Johnson
(@IJ_Ealing) reported
@virginmedia please can you tell me what is happening with my broadband? W13 Ealing. Your app says the service is fine but it’s been down since Thursday and my children cannot homeschool! Someone mentioned it might be down until 28th Jan?! Unacceptable
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Gary Woolley
(@garyincambridge) reported
@virginmedia have the most atrocious customer service. Nearly seven hours to get through to someone then they refused to help! No flexibility. Been trying to resolve an issue for three weeks . Expect to wait 1.5 hours on the phone.
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AJBM
(@AJBMort82) reported
@virginmedia except the bot/agent has now asked me the same question twice as it not remotely responsive to my problem. You CANNOT run customer service like this. I'll be left cancelling my monthly DD at this rate. You'll call me then won't you!
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Christina Patterson
(@queenchristina_) reported
@Bluesoulreggae @virginmedia I managed to cancel in the end. Called many times and had to hang on for hours, but eventually spoke to a human. Have you got a landline? Try calling from that. Good luck! They're disastrous
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Sam Ainslie
(@samainsliemusic) reported
@virginmedia FYI this problem hasn’t resolved and I can’t get hold of anyone. I’m plugged in via eithernet cable and I’m trying to download a 400mb document and had to switch to my phones hotspot because your WiFi #virgin is so #bad I live in central London?
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Mikey McManus
(@mmcm_media) reported
@virginmedia So your number is engaged. You don't respond via text and email is laughable. You are literally uncontactable about an issue...any issue. My inconsistent service AND cancelation; I can't do either through your "lightning fast" service....neither of which is real.
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beverley richards
(@beverle00499985) reported
Well after being a loyal customer for 5yrs and some @virginmedia you have decided to suspend my wonderful services because I underpaid by one whole £1. You justify this how
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Kevin Patrick
(@Kpatrick93) reported
Why is @virginmedia service so rubbish???? #nothappy #terriblecustomerservice #nowaytogethelp
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👓Nick☕Harleigh-Bell🏳️🌈
(@grootled) reported
@virginmedia My broadband connection has been dropping multiple times a day but the checker on the Connect app is saying there's no issues. It's making working from home impossible. What can be done to sort it?