Virgin Media Outage Report in Leatherhead, Surrey, England
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The latest reports from users having issues in Leatherhead come from postal codes KT22.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leatherhead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leatherhead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Leatherhead, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Southwark, Croydon, Hounslow, Leatherhead, Guildford, Woking, Richmond, Kingston upon Thames, Streatham, Wandsworth, Carshalton, Mitcham and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Sutton |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leatherhead, England
Latest outage, problems and issue reports in Leatherhead and nearby locations:
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia fix up
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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nala.
(@Skky16) reported
from
Croydon, England
If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Chris Myers
(@CMyersPhysio) reported
from
Kingston upon Thames, England
@virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them
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Ben Darlow
(@kapowaz) reported
from
Richmond, England
In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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nala.
(@Skky16) reported
from
Croydon, England
@virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work
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Answers in Reason
(@answersinreason) reported
from
Redhill, England
@virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cara Shev
(@hlfangelhlftart) reported
@virginmedia They won't enter the building and I am currently flat bound due to injury therefore I have to wait about 4 weeks for redelivery. I will have to cancel my order and find an alternative
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Ceefax ⠞⠓⠑⠉⠑ checking out the Curious corners 📷
(@TheCeefax) reported
@Joeynoble @MissDFreeman @virginmedia Had a "Word" with them myself, "Can you move closer to your Router and see if the signal improves? Me, "Mate, I'm on the desk, my laptop id 6 inch from the router, how close you want me to be?"
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Steve Bradley
(@bradders_steve) reported
@virginmedia Broadband came back at 730 yesterday and has dropped today at the same time. This is causing massive problems please advise
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DADam
(@a_damster) reported
@virginmedia Yes I rang and they said the issue is being look at however cannot provide any updates. My connection is terrible. I'm struggling to even send emails.
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vicky owens
(@vickyowens2) reported
@DiarmuidT2 @virginmedia I was in tears on Tuesday the way I was spoken to was awful. They need customer service training
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Zoe Leanne Carver
(@ZoeLeanneCarver) reported
@virginmedia How do I work from home when internets been off for 2 days and on and off for weeks! On the phone for 40 min to go through to manager to then have phone put down on me! Tried to call back now cannot get through to anyone! Terrible service!!
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-UKB-
(@UKB83) reported
@virginmedia I'm attempting to get updates on an issue that has been ignored. In short, can you message (privately) so that I can share the details if that's OK?
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Laura Kemp
(@mylifeneedsDRR) reported
@virginmedia Also, what can you do about my appalling phone signal? I’ve taken this week off work to look for houses and I keep getting cut off during phone calls. How can you help me with that? I’ll try the forum but I have very little faith at this point.
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JP
(@lizzybennett21) reported
@virginmedia I can’t get past ur stupid message service on yr number 0345 454 1111 which tells me I don’t I have problem - my TIVO box is switched off because of the noise it’s making - give me another NOW to resolve this - I just need a new box #stayconnected
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Were-sheep
(@mcwilc) reported
@virginmedia hi. i cannot actually face calling you again.ive spoke with your team 11 times since 15 Jan and still no resolution.i was told on 31st i would get a call from a manager in 48 hrs and still waiting. ive called you 4 times since then too. every call lasts 1 hr plus with hold times