Virgin Media Outage Report in Whyteleafe, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whyteleafe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whyteleafe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Whyteleafe, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Lewisham, London, Southwark, Croydon, Isleworth, Bexleyheath, Bromley, Mitcham, Dartford, Ashtead, Blackheath, Balham, Barnes, Epsom and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Lewisham |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Lewisham |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whyteleafe, England
Latest outage, problems and issue reports in Whyteleafe and nearby locations:
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Peter Wheaton
(@wheaton_peter) reported
from
Bexleyheath, England
@virginmedia Apparently there is a known issue thanks.....Shame I didnt know of that service earlier I'd not have booted the Cat 🐈😁
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The Chief
(@AndyGixxer46) reported
from
Bexleyheath, England
@virginmedia I've been waiting 6 months for a reply to a complaint can you get someone to call me ASAP.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
Are ITV and Channel 4 down @virginmedia @ITV @Channel4 as screen went blank during @BGT 🤔😐😧
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Stuart & Sarah
(@the_tickners) reported
from
Bromley, England
@virginmedia ridiculous disgusting service, had problems all week, had engineer booked between 4-7pm today, been waiting 3hrs and nothing. Called virgin and India told me there is an outage in area and therefore have cancelled engineer but not told anyone! No reports on web 🤬
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Bob Hawkins
(@salvatorRosa) reported
from
Bromley, England
Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Alistair
(@shplendid) reported
from
Merton, England
I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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Malcolm Saunders
(@Malcy7) reported
from
Crayford, England
@virginmedia My picture better be ok for tomorrow night, been awful all week on the bt sport channel!!!
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
@virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.
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cristina abriani
(@CHICcaFSR) reported
from
Wandsworth, England
@virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@helenhayes_ @virginmedia Had @virginmedia broadband. Internet worked OK, telephone line never worked. Didn't renew.
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!
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Alistair
(@shplendid) reported
from
Merton, England
@virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sunita
(@Suni_H) reported
@virginmedia Aaargh. I just waited on hold for an hour to then be cut off. How is this a service that you are yet again hiking up the prices on?
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Ray
(@RaymondtheRadar) reported
@virginmedia Rang Virgin Media about my latest bill and to get a possible new contract sorted, spoke to someone who said, will see what he can do, put me back on hold for nearly 30 mins and didn’t come back to me! I have just hung up!!! Awful service!!!
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Jay Émme, BA (Hons), MA (Dist)
(@cosmicgirlie) reported
@virginmedia Rebooting the hub makes no difference; the lights on the hub also show as normal, they don't change at all. The service fluctuates for the rest of the day, with another significant spike at some point in the evening. Then the next morning, it's running fine. Rinse, repeat.
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David
(@David36893765) reported
@virginmedia 2 days 5 hours online chats then turns off 8pmboth no answer.waiting again problem last payment before full amount but you add £3.00 to final payment taking on january 20th before march increase of course bit sly from £39 to 42.03 then £52 want new contract please
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grace sing
(@hotgrace1) reported
@virginmedia virgin media is so crap.There is no customer service you can talk you talk to machine,the you amount I’m pay I can get two other internet from two other provider we have been with you when it was ntl.I wait to get rid off this. Shame on you ripping customers off👎🏻😡
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Louise E
(@Bobbyjoe73) reported
@virginmedia Yeah it's my mobile signal keeps dropping out. 4g but no internet access even txt yesterday wouldn't go for hours
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Sandie
(@SN97048977) reported
@virginmedia my hub started to fail in Dec, your chat people sent me a new one. It arrived totally broken on the inside. I rang up, an engineer is booked for the end on Jan. The hub I have has failed further, I messaged again, nobody will send me a replacement. What can I do?
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RTCL
(@RTCL10) reported
@virginmedia no just issues accessing VM webmail 🙄
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Lee Robson
(@leerobson23) reported
@virginmedia Service status shows area is fine but just been working and all of a sudden gone off. Can you check to see if there’s anyone working on the line or installing around the area?
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RedOrDead!🔴
(@YNWAlfcnews_) reported
@virginmedia No, they didn’t say anything else. Thinking about cancelling my package with you tbh, second time in a few months it’s gone down for no reason, and this time I’ve got to isolate with nothing.