Virgin Media Outage Report in Whyteleafe, Surrey, England

Problems in the last 24 hours in Whyteleafe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whyteleafe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Whyteleafe, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Ashtead, Tadworth, Redhill, Croydon, Kingston upon Thames, Caterham, Leatherhead, Orpington, Bromley, Mitcham, Merton, Godstone, Sutton, and Richmond.

City	Problem Type	Report Time
Southwark	Internet	16 hours ago
Ashtead	Internet	1 day ago
Tadworth	Wi-fi	3 days ago
Redhill	Internet	3 days ago
Croydon	Internet	3 days ago
Tadworth	Wi-fi	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whyteleafe, England

Latest outage, problems and issue reports in Whyteleafe and nearby locations:

• 
  Nezih Savaşkan (@watchvideosoul) reported 2 minutes ago from Lambeth, England

  Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia

• 
  devanHD (@devanHD) reported 6 minutes ago from Lambeth, England

  **** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!

• 
  bill osmond (@billosmond) reported 15 minutes ago from Camberwell, England

  @virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.

• 
  Shane Patrick Cullinan (@musofunk) reported 21 minutes ago from Lambeth, England

  . @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London

• 
  VanHowe (@howedali) reported 24 minutes ago from Lambeth, England

  I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!

• 
  gillian nichols counselling (@NicholsGillian) reported 26 minutes ago from Kingston upon Thames, England

  @virginmedia every Friday evening you never fail to disappoint by not working!!!

• 
  ian (@IanBorrett) reported 26 minutes ago from Lambeth, England

  5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.

• 
  bill osmond (@billosmond) reported 29 minutes ago from Camberwell, England

  @virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?

• 
  Dean Woods 💙 (@deanwoods) reported 32 minutes ago from Horley, England

  @virginmedia The tests haven't found any issues (which isn't a surprise).

• 
  Craigy B (@CraigyBEsq) reported 32 minutes ago from Wandsworth, England

  @Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde

• 
  Renee Doegar (Cohn) (@ReneeDoegar) reported 38 minutes ago from Lambeth, England

  @niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!

• 
  Renee Doegar (Cohn) (@ReneeDoegar) reported 39 minutes ago from Lambeth, England

  @virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?

• 
  bill osmond (@billosmond) reported 40 minutes ago from Camberwell, England

  @virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.

• 
  Nezih Savaşkan (@watchvideosoul) reported 41 minutes ago from Lambeth, England

  Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia

• 
  Subhendu Dey (@subhendudey) reported 42 minutes ago from Kingston upon Thames, England

  @virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.

• 
  Ricardo Motti (@RMotti) reported 45 minutes ago from Richmond, England

  @virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄

• 
  ian (@IanBorrett) reported 53 minutes ago from Lambeth, England

  Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.

• 
  Renee Doegar (Cohn) (@ReneeDoegar) reported 54 minutes ago from Lambeth, England

  @virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!

• 
  ian (@IanBorrett) reported 55 minutes ago from Lambeth, England

  @virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.

• 
  Eoghan (@owengmusic) reported 56 minutes ago from Wandsworth, England

  @virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicola Jones (@Bould2007Jones) reported 4 minutes ago

  @virginmedia I literally moved house continued my contract with you started a new package. You changed my dd set up a new so I cancelled the old one stopping you taking it twice. I cannot get through to speak to someone on your customer service I don’t know my password pretty p’d off

• 
  Chris 🎗🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@chrisofscotland) reported 4 minutes ago

  Is the chat function not working on @virginmedia website?

• 
  SteveB (@st3bc1) reported 5 minutes ago

  @virginmedia I will also be making a short video and sending to @BBCWatchdog, its been such a comedy errors I'm sure their producers might consider broadcasting it as a warning to other potential customers.

• 
  Paul Magrath (@Maggotlaw) reported 7 minutes ago

  @virginmedia Useless. Service status thinks there’s nothing wrong. I’m not confident it’s even working. Test hub isn’t responding. Last time I tried calling it was a nightmare getting through.

• 
  Chelle Pearson (@ChelleSuga) reported 18 minutes ago

  @virginmedia the Internet and TV services have been out for almost 24hrs in the Heywood, I have to work from home in a few hours what's going on, last time it was to be fixed by 8:15pm yesterday, the fact its taking this long to fix is ridiculous.

• 
  Esme Todd (@EsmeTodd) reported 20 minutes ago

  @virginmedia We are being incorrectly billed every month, and every month you tell us you’ve sorted it yet it happens again. You even told us to cancel our direct debit and then fined us for doing that. How can we resolve this please? Call centre staff have no idea.

• 
  SteveB (@st3bc1) reported 23 minutes ago

  @virginmedia You also owe me £325 in missed installation credits, but thats nothing compared to the time and trouble you caused me. Utter disgrace to the industry.

• 
  Macy Moo👑 (@MacyDodds) reported 24 minutes ago

  @virginmedia Thanks for responding, my internet has been down since about 5pm yesterday evening and has not been back on since. I checked that there was a general outage in my area after failing to restart and reboot the router

• 
  martin brandmeier (@smartybrand) reported 25 minutes ago

  @virginmedia hi. I’ve been trying to cancel my broadband account with you for the past 2 weeks. No one answers the call line for cancellations. I’m unable to do it on line. Please help me.

• 
  Jo Dabreo (@jodabreo) reported 27 minutes ago

  @virginmedia There is an issue it says status1 whatever that means