Virgin Media

Virgin Media Outage Report in Whyteleafe, Surrey, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whyteleafe, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whyteleafe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whyteleafe, Surrey, England 03/29/2024 04:25

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Whyteleafe, Surrey, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Lewisham, Isleworth, Blackheath, Lee, Balham, Beckenham, Kingston upon Thames, Thornton Heath, Mitcham, Streatham, Eltham and Carshalton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Wi-fi
United KingdomCroydon E-mail
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whyteleafe, England

Latest outage, problems and issue reports in Whyteleafe and nearby locations:

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail

  • sadielady1969 Debbie Wood (@sadielady1969) reported from Bromley, England

    @virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Some notice of planned works (a push notification in App) plus meaningful updates rather than platitudes would help please. Service is still intermittent but no further updates have been provided.

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...

  • mich1749 michelle stone (@mich1749) reported from Merton, England

    @virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.

  • Kimmy_CPFC Kimberley Morris (@Kimmy_CPFC) reported from Croydon, England

    @virginmedia Your 150 service is saying we owe you money. How can that be when the payment is due today and you take it by direct debit. Actually livid right now

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    I will now make a point of tweeting every time my @virginmedia broadband service is down so we can keep a live record of how often this happens. It will be a wild ride! (Down for the last 20 minutes, website also down for maintenance apparently).

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.

  • gradinho97 Boris (@gradinho97) reported from Kingston upon Thames, England

    Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia No problem. All seems good at the moment.

  • mich1749 michelle stone (@mich1749) reported from Merton, England

    @virginmedia No one could help me so I cancelled! I give up

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MojoDeadman MojoDeadman (@MojoDeadman) reported

    @virginmedia I'm using my hotspot from my phone. The broadband will connect then disappear (be aware that my PC picks up every other network including other Virgin media signals) You change the box 3 time already, your network is clown shoes, why am I paying for it?

  • LittleMurdoch David Little Murdoch (@LittleMurdoch) reported

    @virginmedia good morning do you know if you have any problems with the phone line in the B91 2PT area please

  • edwbaker Ed Baker (@edwbaker) reported

    @virginmedia Tried your messaging service as suggested - no response after 40 hours (it also said you aim to respond within 4)

  • MojoDeadman MojoDeadman (@MojoDeadman) reported

    @virginmedia You call me, I already called AND WAITED ON THE CALL FOR 2 HOURS!!!!!! You either do your job or you are not getting paid for a service you are no providing. I sign a contract for a service, you are not giving that service.

  • caio_buenoo Caio Bueno (@caio_buenoo) reported

    @virginmedia what a mess. How come you deactivated my account due to a mistake made by yourselves? Now I have to wait 1 or 2 working days to get the service back. We are going through a lockdown in Ireland and I won't be able to work from home due to this mistake. What a joke👎

  • zane_short Zane (@zane_short) reported

    @virginmedia No there is nothing listed. Like I said no issue with devices plugged in

  • Cmkac99 Kül Yutmaz (@Cmkac99) reported

    @virginmedia FIX YOUR BROADBAND

  • JimguitarMan Jim McGrother (@JimguitarMan) reported

    @virginmedia What is love is to talk to someone on the phone and sort a proper solution. But when I try it’s impossible to get through

  • fscccboris Boris (@fscccboris) reported

    @virginmedia hi I'm getting error V273 catch up temporarily unavailable.......its been like this 6 months now.Ive reset the box ,WiFi, etc Can you help ??

  • hcblue henry churney (@hcblue) reported

    @virginmedia You are a total disgrace. You booked to help an 86 year old woman on NYE& did not turn up leaving a vulnerable woman with no TV on NYE. You then say come Saturday ( today) 8am - 12pm ( so she gets up again esp early to be ready) & again you let her down. Hope you are proud