Virgin Media Outage Report in Horley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Horley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Redhill, Crawley, Ashtead, Leatherhead, Epsom and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horley, England
Latest outage, problems and issue reports in Horley and nearby locations:
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Richard Marsh
(@Zabadda) reported
from
Epsom and Ewell District, England
@GraemeKelly1 @virginmedia I moved house and wanted to take my 500mb virgin package with me (£110 pm) they don’t service my new area so they charged me £240 to leave them even though it’s their fault! Disgusting!
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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sheila hetherington
(@sheewa) reported
from
Epsom and Ewell District, England
@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonty
(@Jontylaaad) reported
The ******* pandemic was personally a more enjoyable experience than being a Virgin Media customer.
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Falling Slowly into 22…
(@theatre_cat) reported
@virginmedia Services down yet again but this time on a day that I need to work! Is it really going to take until 3pm to fix whatever the problem is? This really isn’t acceptable.
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Tolenuk
(@tolenuk) reported
@virginmedia How sad is that I have to use my mobile to watch streaming services… while I have a dedicated internet connection from virgin that NEVER EVER works in the evening in my building. So what am I paying for ? if I am not getting the service I am paying for why should I keep you ??
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J Stuart Ridyard
(@JStuartRidyard) reported
@virginmedia So 2 weeks after your 2nd tier IT support team confirm it's just a problem with the email address, they still haven't managed to replace one email address with another on my account, and this is on top of the three months we waited for them to identify the problem Awful service
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Jenny Knight
(@jenzyknight) reported
@PaddyStarfish97 @virginmedia I’ve been trying for 4 days, they hang up every time whilst waiting for a ‘team leader’ to authorise. Gets a bit boring after hours and hours
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Saadiq Cornelius
(@PandemicEU) reported
Hey @virginmedia, great internet and all but I'm working from home and I've got such a slow connection in TW4. What's going on today?
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Leo Nakhimoff
(@LeoNak84) reported
Trying to cancel @virginmedia for 2 days. 4 times now just before cancellation is finalised, they hang up whilst on hold and I have to start the hour long process again. It’s not a coincidence, it’s a vile tactic to force you to stay with their horrific service.
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Ash Smith
(@ashthedrum) reported
@virginmedia No Wi-Fi still. I have tried re booting and switching channels on network settings.
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Kevin Wathen
(@WathenActor) reported
@virginmedia Where do I raise this complaint please?
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Warren s
(@TOPCORNFUNDIES) reported
@virginmedia Hello, I have had issues with my internet now for 3 weeks I’m paying for the 1gb package and for the last 3 weeks I have only being getting 60mb and sometimes as low as 8!