Virgin Media outages and service status in Horley, England

Problems in the last 24 hours in Horley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Horley, England

The most recent Virgin Media outage reports came from the following cities: Redhill, Crawley, Tadworth, Purley, Horsham, Caterham, Epsom, Reigate, Dorking, Ashtead, Leatherhead, and Headley.

City	Problem Type	Report Time
Redhill	Internet	15 hours ago
Crawley	E-mail	3 days ago
Tadworth	TV	3 days ago
Purley	Internet	4 days ago
Crawley	Wi-fi	5 days ago
Crawley	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Horley, England

Latest outage, problems and issue reports in Horley and nearby locations:

• 
  Hadders 🇪🇺 #FBPE (@chelsian) reported 3 minutes ago from Epsom and Ewell District, England

  @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

• 
  Daniel Saunders (@danjsaunders) reported 8 minutes ago from Cobham, England

  @virginmedia @TymonKate Write a letter of complaint is my advice, customer service by phone is awful.

• 
  Peter Gearing (@TheGearing) reported 9 minutes ago from Edenbridge, England

  @VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media

• 
  Sarah Branston (@SBranston) reported 18 minutes ago from Redhill, England

  @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

• 
  Dean Woods (@deanwoods) reported 20 minutes ago from Horley, England

  @NikkiR322 @bt_uk We've lost @FreeviewTV TV signal too in #Horley, Surrey. Working still on Virgin Media TV

• 
  Dean Woods 💙 (@deanwoods) reported 22 minutes ago from Horley, England

  @virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

• 
  Eddie Vermeer (@Eddie_Vermeer) reported 26 minutes ago from East Grinstead, England

  @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

• 
  Brian Harrigan (@HarriganBrian) reported 30 minutes ago from Epsom and Ewell District, England

  @virginmedia This is all in the web chat and I have taken a copy because disappointed such a gap which I think is unfair. This is one thing but the issue I have is with the time waiting!

• 
  Lisa 💜💜 (@Mrs_Spurs_1882) reported 31 minutes ago from Horley, England

  @virginmedia trying to report a landline fault. Your web help couldn't be anymore unhelpful and I can stand anymore of your on hold music on the phone. Please advise on what I can do.

• 
  Mike Fuller (@ninepine) reported 31 minutes ago from Banstead, England

  @virginmedia So what exactly is the issue? Details not platitudes please.

• 
  𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported 31 minutes ago from Whyteleafe, England

  @virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??

• 
  Answers in Reason (@answersinreason) reported 36 minutes ago from Redhill, England

  @virginmedia Yeah, I'm sure they thought long and hard about that one... Services continue to get worse, prices continue to go up under the guise of making them better but never actually do, only new customers get good deals and discount, loyalty not rewarded at all.

• 
  Stitch Music (@StitchMusicGFI) reported 38 minutes ago from Crawley, England

  @virginmedia We have spoke to everyone… you’re just doing a bad job… you need to sort your staff because they’re all lazy bastards who clearly just can’t be bothered… it’s been 2 months… you credit our account but that doesn’t make up for it

• 
  Richard 🏁🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🇬🇧 (@djtrickster77) reported 42 minutes ago from Redhill, England

  Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr

• 
  1Down5Up (@BinaryWheels) reported 45 minutes ago from Crawley, England

  Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.

• 
  Sue Crayden (@CraydenSue) reported 50 minutes ago from Leatherhead, England

  @virginmedia This is getting my no where, I am just going round in circles, typical virgin service

• 
  Paulo J R Bicho (@paulotuga86) reported 52 minutes ago from Epsom and Ewell District, England

  @virginmedia Already try that still don’t working don’t get me wrong but this is getting a joke now because no one can help me our give answer I’m really starting to cancel my contact because this is not acceptable at all

• 
  David Rouse (@XxRouseyUkxX) reported 53 minutes ago from Crawley, England

  @virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty

• 
  HowardLeigh (@BHSnapper) reported 53 minutes ago from Biggin Hill, England

  @virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍

• 
  Dean Woods (@deanwoods) reported 60 minutes ago from Horley, England

  Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇺🇦 Clive Davies #FBPE 🔶🇬🇧🇪🇺🇭🇰 (@CliveDaviesUK) reported 2 minutes ago

  .@virginmedia So 2 days with no TV, no broadband, no landline and an @o2 mobile with no signal. A fix date of 15th July!!!? Zero means of communication. Totally unreliable. What a dreadful company you are. So pleased you got fined. When will this be fixed?

• 
  Frazzz (@FrazzzYT) reported 8 minutes ago

  Internet is down for days in my area. Where do you claim compensation again? Cause the button for that is conveniently missing @virginmedia

• 
  Autistic Pumpkin (@Miss_Pumpkin666) reported 8 minutes ago

  @virginmedia my wifi is incredibly slow. I tried to do a test via your app, but it couldn’t load the page to perform the test, so now im just stuck. Can’t play Ps5 because the internet is too slow to stream games, can’t even watch reels on facebook as it’s buffering every 5 secs

• 
  Mystic Falls (@Avat_it) reported 10 minutes ago

  Virgin Media. Why is my wifi not working again 3rd time in three weeks

• 
  Lyn Prodger (she/her) (@Prodgey) reported 12 minutes ago

  @virginmedia another estimated fix date for WD3 been and gone and still no resolution. It’s now been down for over 2 weeks. When will it be up and running. Don’t tell me to DM. I’ve tried countless times but get no response. Can I purchase a TP link and sim and get refunded

• 
  Adam Voulstaker (@AdamVoulstaker) reported 14 minutes ago

  Virgin media absolute ghouls One of the worst companies in UK by a margin

• 
  Lyn Prodger (she/her) (@Prodgey) reported 16 minutes ago

  @virginmedia I’ve just sent you yet another DM. Same one I’ve sent countless times with no resolution or response.

• 
  Aidan Costello (@aidan_codtello) reported 21 minutes ago

  @entrustTMF @virginmedia Good reminder for me to chase them up about my poor broadband WiFi in the house and to renew contract or move.

• 
  scott (@scott2328446402) reported 25 minutes ago

  @BBCBreakfast Good, had nothing but trouble with @virginmedia disgusting company. Pulling ***** tricks when I wanted to cancel. Renewed my contract without my consent & told me I had to pay over £2000 to leave. I hope the go bump!

• 
  Ailsa (@Ailsa56202286) reported 25 minutes ago

  (Part 2/4)It absolutely wasn't. As five medical students finishing university and being dispersed across the country, there was no practical way to continue using Virgin Media. We called to cancel... and were hit with a £450 early termination charge. We simply couldn't afford it