Virgin Media Outage Report in Horley, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Horley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Crawley, Horsham, Ashtead, Redhill, Leatherhead, Epsom, Caterham, Balcombe and Dorking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| Crawley |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horley, England
Latest outage, problems and issue reports in Horley and nearby locations:
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia for something that's costing me a lot of money your service really is sub par at best! #virginmediadown
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Gary Ekins
(@garyekins) reported
from
Epsom and Ewell District, England
@virginmedia Out of nowhere service stops. Everything is plugged in correctly. Restart. Nothing works. Give it a few hours and miraculously starts working again. About once a week now.
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Paul Lloyd
(@paullloyd1) reported
from
Epsom and Ewell District, England
Is @virginmedia the worse company in the world to deal with. been a customer for many years, just spent 45 on the phone to discuss an upgrade to a new package that is on their website for £79 to be told that I will have to pay £104 because I am an existing customer. #crapservice
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Brown
(@TriggerWeb) reported
@virginmedia I have tried both so many times reset everything a number of times brought a WiFi booster but nothing seems to help. It's pretty much daily it drops and has been for about 2 months now. Paying £130 a month for constant issues
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Edu Guy
(@EduGuy2) reported
@virginmedia No internet again Virgin, it’s a joke now. I am working from home and need a more reliable service. £3.50 monthly increase and for what, **** service!!!
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Matt Ford
(@mattford9494) reported
@virginmedia Yes we spoke last month about it and agreed new price yet still was charged £163 this month after being charged £193 last month. Been offered a new package but don’t think I’m going to take. I’ll be looking else where for broadband. I’ve been a customer of virgin for 20 years
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Peter Michael Gordon
(@pm_gordon) reported
@virginmedia I've disconnected all other devices and done the test - 14ms ping, 340Mbps DL, 36Mbps UL so you can imagine how bad it gets with more devices. The problem with the hub 3 is that it isn't very good at distributing bandwidth across multiple devices, so we are unable to game online.
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Chris Priestley
(@crispriestley) reported
@virginmedia Which is presumably why you always score so badly in customer support
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Joe Fenton
(@JZief) reported
@virginmedia I'd just like to speak to someone real, and not fill out loads of bot questions, and then be on an unknown length queue. Please! I've tried to get through a few times now. Help! 🙏
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clair spenceley
(@clair1327) reported
@virginmedia I’ve spoken to your technician dept many times and just get told nothing they can do the signal from the router is fine all I want is my bill reducing until I receive the pods then I’ll renew if they work
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Sarah Mannion
(@suddenlysarah1) reported
@virginmedia Hey, No WiFi for the 785th time.. no known issues either. Can someone help as Boris would like me to WFH
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di
(@dianej1980) reported
@virginmedia I've been onhold for half hour already I'm trying to resolve a problem I have whixh I do not wish to express all over social media so feel free to dm me and we can try sort this mess yet again
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matt
(@mrnmmxii) reported
Hi @virginmedia sorry for the delay, I’ve tried different connections and it’s 50/50, sometimes slow when wired and sometimes slow when through wifi and wired is fast