Virgin Media Outage Report in Horley, Surrey, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Horley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Leatherhead, Crawley, Coulsdon, Reigate, Redhill, Ashtead, Balcombe and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horley, England
Latest outage, problems and issue reports in Horley and nearby locations:
-
Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
-
Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
-
Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
-
Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
-
Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia confused why suddenly I am being charged for. Wi-fi booster. Sometimes I wonder why you record the calls and live chat but never refer back !!
-
Sue Crayden
(@CraydenSue) reported
from
Leatherhead, England
@virginmedia This is getting my no where, I am just going round in circles, typical virgin service
-
James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
-
Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
-
David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
-
Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
-
Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
-
anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
-
凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
-
Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Greg Ferro - A Simplicitarian
(@etherealmind) reported
@AndyDavies @virginmedia In this case it’s EE 4G in rural area. Sometimes I use Three 4G. I don’t bother with 5G, the range is so poor its not worth the hassle and extra antenna costs. Note: I am using a mounted external antenna. Makes a significant performance improvement.
-
David Mat
(@DavidMa51132309) reported
@virginmedia Obviously not otherwise we wouldnt be having this conversation. The strange thing about all this is if you go to facebook there is a group for virgin media experience and there are more than 500 comments saying the same thing. Is it really possible to cancel?
-
Have you Hird? aka Andrew
(@The_Hird) reported
@virginmedia it was cancelled by txt yesterday at0916. I have called today, she rebooted the router and said she'll call back to arrange a new appointment. of course not a peep that that was now 2 hours ago! it should be a complaint already but I doubt its been logged
-
ben cumpsty
(@th3nightking) reported
@GBateson23 @youfibre @virginmedia If they’re not giving you the guaranteed speed, that may be grounds to leave with no held to terms, only thing is you gotta give them time to fix
-
Rob
(@Browbar1) reported
@virginmedia Well, yer service status checker isn’t working now either, are ye taking the proverbial now.
-
WhiteHartMart
(@WhiteHartMart) reported
@virginmedia so 6 months after agreeing a BB monthly cost and despite monthly complaints to your WhatsApp team and an ignored formal complaint direct you are STILL taking more than the agreed contract cost. Last chance to sort VM. @Ofcom
-
Glenn
(@glanj_) reported
@virginmedia Install scheduled today, so I called on Monday (30 min call) to ensure wifi booster discs would be coming out with the engineer (assured they would be). Unsurprisingly, no discs today. I live in an old house, with terrible coverage
-
Leah Shepherd
(@leahleahh) reported
@virginmedia I’ve tried that but it says I can’t cancel it online
-
Bungle
(@BuNgLe_Ali) reported
@Ofcom @virginmedia I can't raise a complaint surely this is breaking some rules and regulations?
-
Matt Rowe
(@gogowhippet) reported
@vmbusinesshelp @virginmedia Still intermittent and unstable so significantly affecting business usage. According to a collage of yours this is a known unresolvable fault caused by fundamental router and firewall issue caused the equipment you provided. Full refund and relice from contact has been agreed.