Virgin Media Outage Report in Horley, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Horley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Balcombe, Redhill, Dorking, Horsham, Crawley, Epsom and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Balcombe |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horley, England
Latest outage, problems and issue reports in Horley and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
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sophie
(@sophieholmes_) reported
from
Horley, England
@virginmedia can you confirm what the issue is with wifi in the RH6 area please?
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
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bob plane 🇬🇧🏴🇺🇦
(@planey10) reported
from
Crawley, England
@virginmedia currently waiting half n hour to transfer to a agent from your complaints team !! Through your complete incompetence I have to waste my time your service is shocking
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁
(@sospainter) reported
from
Whyteleafe, England
@IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Binyon
(@BinyonJames) reported
@virginmedia This is an all too familiar tale Virgin!! So much money for such a poor product.
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Amy Pocknee
(@PockneeAmy) reported
@virginmedia @virginmedia I am having an issue with one of our boxes (not related to the outage). My box has been failing to connect to the internet for the last week. I am getting told now I don’t have authorisation to watch certain channels. But I do & all other boxes in the house are fine
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Urban Love Ulcer
(@UrbanLoveUlcer) reported
@virginmedia If it was 2 days, i'd be on the phone demanding considerably more money is refunded and would be entitled to it as a paying customer - when will my TV be fixed?
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Paul Hampton
(@pauhmptn) reported
@virginmedia Sorry but this is pathetic. Only get any kind of compensation if down for 2 days or more? Good to see you value your customers. Time to see what Sky are offering I think
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Kate Flemming
(@KateFlemming3) reported
@virginmedia My TV service has been off since 10.45 this morning. Cannot ring and speak to someone as your phone line just rings out or a message will say you are busy. Not good enough
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Kevin Cooper
(@mrkevincooper) reported
@virginmedia RESPONSE:- Hello Kevin! I am sorry for the delay, I can see here that you are having an issue with bhah blah We apologize for the inconvenience, we are aware of the issue and rest assured our senior technicians are working hand in hand to get this issue sorted by 6pm today.
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Claire Hodder
(@Claire19999) reported
@virginmedia Just say there is a problem in the Da3 area working to get it fixed, been saying the same thing since it went down on nov 30th !
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Juniper Pearl
(@Coxy_Girl_) reported
How many days do we have to go without service from @virginmedia before they start giving us discounts on our bills? This is day 2.
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Ellie 💫
(@oceanwave007) reported
@virginmedia @ailesabel Only if you report a full outage regarding TV, which I’m now trying to do. But I just get an automated message describing this issue plus your team are busy. I’m not going anywhere until I speak to you which might takes hours. You call this a “refund policy” …@TradeStandards
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PW
(@pjwilson1990) reported
@virginmedia So you go to report an outage and its broadband and phone only...so unless you guys process it it won't happen