Virgin Media Outage Report in Horley, Surrey, England
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The latest reports from users having issues in Horley come from postal codes RH6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Horley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Horley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Purley, Coulsdon, Crawley, Caterham, Leatherhead, Horley, Redhill, Epsom, Ashtead, East Grinstead and Kingswood.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Horley, England
Latest outage, problems and issue reports in Horley and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mpmrsm
(@mpmrsm) reported
@virginmedia @virgingroup @richardbranson complaint still pending since September. Deadlock letter sent on 13 Nov still not arrived. Telephone staff have no access to email so can only send letter via post- how shocking for a telecommunications provider. #awful #leavevirginmedia
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nandam
(@nandam4422) reported
@virginmedia @virginmedia I am extremely unhappy with your Customer service and the resolution of complaint. I would escalate this complaint and many other complaints with you. I wonder why why would anyone use Rubbish service like Virgin EVER!!!!!
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Sam Robson
(@Sam_Robson) reported
@Keith_Walker Ideal day for it really. Currently tethering off my phone whilst considering moving to Libya, which seemingly doesn't have Virgin Media issues.
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Rossco ♿🏴🇬🇧
(@ross_minton) reported
@virginmedia I did that, you tried to take an extra £120 a year from me for being a loyal customer for 6 years. but to CONFIRM i can do this right, to get the correct price i need to cancel and resign in a new name?
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Plant
(@Plant49015968) reported
@virginmedia I know lock down and covid restrictions brings new trials and tribulations to the working environment especially call centers. But being on hold for 2 hours only to disconnected at the 2 hour mark is infuriating Small side note... 1/2
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Alex Stork
(@AlexStork7) reported
@virginmedia We have no broadband. I’ve phoned again today and have been waiting on online chat for 3 hours so far today, off my own mobile data. To be left like this day after day is not acceptable. What can you do to help us resolve this please?
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n ✨ valhalla
(@blackpinksha) reported
virgin media is so trash. literally the worst wifi provider in the uk, idk why my parents keep paying for this sh*t.
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gwr are crap
(@MadAboutAFC) reported
You know your service is notoriously **** when you text your boss saying can’t work from home as internet is down and first thing they say is I bet your with @virginmedia seems like whole country is having issues but they insist it’s localised issues 🙄
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Justapeak
(@Justapeak2) reported
@virginmedia My internet has been down since yesterday, I have tried rebooting the system multiple times with nk success... please help
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Plant
(@Plant49015968) reported
@virginmedia I know lock down and covid restrictions brings new challenges to the working environment especially in call centers. But being on hold for 2 hours only to get disconnected at the 2 hour mark is infuriating. Small side note.. 1/2