Virgin Media Outage Report in Tandridge, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tandridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tandridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 07: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Tandridge, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Redhill, Epsom, Bromley, Carshalton, Orpington, Crawley, Surbiton, Beckenham, Swanley, Sutton, Wallington and Halstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Croydon |
||
| London |
Internet | |
| London |
Internet | |
| Mitcham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tandridge, England
Latest outage, problems and issue reports in Tandridge and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Stephen Champion
(@Champs707007) reported
from
Bromley, England
@virginmedia It’s now showing there is a problem. It’s been going on for 3 days now being very intermittent but only just started showing there was a problem this morning
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE
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Kerry Vaughan
(@Boubs1985) reported
from
Addington, England
Aint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
@virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe ✌🏻
(@realjoerobin) reported
@virginmedia Hiya, didn’t get a call back in the end - despite repeated promises that it’d be fixed! TV box still not working.
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Matt Wells
(@crosss216) reported
@virginmedia The forums won't tell me why you closed my complaint without getting in contact with me, the why you lied to me about that, and why I have to spent hours on the phone to be passed to wrong departments will it? And why you can't help your old customers?
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ORHAN SUBAY
(@orhansubay) reported
@virginmedia At my complaints, you will see all things. I fed up writing you and trying to reach you. I tried to find a solution but I can't communicate with you. I can share my SMS chat with you, and you can see your capability of handling an issue. Sorry for you.
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R K
(@lexicalk) reported
@virginmedia what's going on with your business broadband service?? There's been no information available on the loss of service, nor can we get through to customer support!
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Matt Wells
(@crosss216) reported
@virginmedia Well I can't while at work....... So where dose that leave me, we it now not going anywhere since you can't do anything..... This is the worse customer service never.
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𝓝ameless
(@oftenfaceless) reported
@virginmedia I contacted virgin last month to cancel or get a better deal. We settled on a better deal but was told I was receiving the new hub 3. It’s been more than a month I’m sure it 5 weeks Monday, I still haven’t received the new hub.
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Joe ✌🏻
(@realjoerobin) reported
@virginmedia Nope never rescheduled, didn’t give a reason , they promised that it’d be fixed with 24 hours on two separate occasions - which it wasn’t.
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playpet
(@playpet1) reported
@virginmedia I am using all my tweets to you as evidence of complaint though and today I am ringing customer service and I am refusing to pay, I stopped ringing your customer service because spending 1-3 hours trying to sort out a virgin issue is disgusting, your staff just tell lies
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Mick Dumbarton
(@DumbartonMick) reported
@virginmedia Whole family have been loyal Virgin Media customers since 2004, and never had an issue with TV, broadband or phones until this.
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TheAspiLawStudent
(@LawAspi) reported
@virginmedia Wired connections are pretty much the same, were never able to get through to a human unfortunately (which has been our experience since joining Virgin) We replaced the superhub with a stronger WiFi router due to its terrible performance so can't can't even run self tests 😳