Virgin Media Outage Report in Tandridge, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tandridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tandridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Tandridge, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Bromley, Mitcham, Epsom, Crawley, Sevenoaks, Carshalton, Beckenham, Redhill, Surbiton, Orpington, Thornton Heath, Sutton and Worcester Park.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Croydon |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tandridge, England
Latest outage, problems and issue reports in Tandridge and nearby locations:
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@richie_errol @virginmedia I have had the same for years and have now gone to sky. I also called sky to cancel and start again so could get 100 cash back via quidco and they have me 100 credit on my first bill. More customer service in 3 mins from sky than 15 years from @virginmedia
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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Michael Abrey-Bugg
(@abreybugg) reported
from
Whyteleafe, England
@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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• lolly
(@_240797) reported
from
Bromley, England
virgin media is absolute ****. thankfully my contract ends in a few days kmt.
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia sort your network #virginmedia #virgin broadband 🤮🤮
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Niall Kelly
(@niallkelly9889) reported
from
Croydon, England
@virginmedia Could I get some help please regarding a phone? Been receiving messages about a new SIM that never arrived. I can't call services because my phone doesn't work because I haven't inserted the SIM. Just need some help please.
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Rob
(@mrrob74) reported
from
Sutton at Hone, England
@virginmedia You’ve shown a trailer for #McMillions, saying it’s available on Virginmedia on demand. I can’t find it anywhere! Please help.
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ClareOTstudent
(@ot_clare) reported
from
Croydon, England
@virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia Sort your network @virginmedia NETWORK DOWN
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsten Hawley
(@KirstenHawley1) reported
@virginmedia No we know what the issue is, the cable outside has been cut so needs replacing but yet a technician can't be sent due to Covid but he doesn't have to enter our property. Yesterday it was fine when booking it and today we get a text saying it cancelled! So what do we do now.
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Cian Foster
(@cian_foster) reported
@virginmedia Hi. Is the 5GHZ Broadband down as mine has been gone all day! I can see the 2.4GHZ, however the 5GHZ has disappeared. I have checked and it’s enabled. I’ve tried restarting the hub
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Joshua Tarling 🏴🇩🇰
(@JoshCAFC43) reported
@virginmedia When calling about tech issues I am told by a pre recorded voice that you are unable to put me through to a human
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Lauren
(@LozGreen_) reported
@virginmedia Nope, your website tells me when I log in to check the service status
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Tara
(@taronipops) reported
@virginmedia It's not just a security camera. It's a phone, a PC, and sometimes a firestick. All issues are intermittent and inconsistent; and some devices never have issues. I've had to buy wifi velop nodes to ensure a consistent wifi connection.
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Craig Preece
(@no1_hotspur) reported
@LanceAntony @virginmedia Just hope it transfers into good WiFi, we have the 600 and the WiFi is trash. They do try and help but, they just keep repeating same rubbish. e.g get 600 coming into house with 5-50 on WiFi. Trash
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tasha
(@fairbanksfamily) reported
@virginmedia I highly doubt it. Will see at 6pm when they don’t turn up. Intermittent service 5 days now
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SpurOn
(@SpursSingh) reported
@virginmedia I've tried that and it's not just me, two other people on my road who are with Virgin have the same issue.
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tasha
(@fairbanksfamily) reported
@virginmedia I’ve been waiting in all day for a 8-1pm appointment been told 3 time will be here before 6 for a reinstall of cables due to loss service but the engineer is advised when called only work mornings for these jobs. Not impressed 4 days no service
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Cino
(@askinc27) reported
@virginmedia You can send a phone the next day but not a hub. How convinient. Will cancelling, been with virgin for 10 years but your service isngetong worse