Virgin Media Outage Report in Tandridge, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tandridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tandridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 29: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Tandridge, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Orpington, Croydon, Sevenoaks, Swanley, Mitcham, Bromley, Beckenham, Reigate, Merton, Redhill, Ashtead, Sutton, Crawley and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tandridge, England
Latest outage, problems and issue reports in Tandridge and nearby locations:
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Michael Rietschy
(@MRietschy) reported
from
Ashtead, England
@virginmedia no answer still, a week without service, not good enough!
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Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Joana
(@joana_ferreira1) reported
from
Sutton at Hone, England
@virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Ashberry
(@Mashman9) reported
@virginmedia Phoned and got cut off or call dropped. Tried to watch the film again, same problems after about 10 minutes, router restarting itself again. Can’t get through to a human, can’t watch the film. Are you any better #sky ?
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Mike Mike
(@Michael03633144) reported
@virginmedia Bit late John, didn't renew due to terrible customer service after warning you 11 months earlier but virgin couldn't be bothered to take it seriously after 14yrs as a customer. There are other suppliers you know..
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Emma Steele
(@EmmaSteele85) reported
@virginmedia WiFi is down every night from about 6pm…until about 8am- what is the deal on refunding where the service isn’t being provided?
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ꜱʜɪᴋᴀᴍᴀʀᴜ
(@mxsum98) reported
@virginmedia your broadband is absolutely atrocious and so is your tech support, have so absolutely no clue about what they’re doing and offer no help at all!
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heyitsalto | Fortnite Player
(@HeyItsMystic) reported
@virginmedia Sorry for the late replys a little help from the virgin community helped a lot just had to reset the Hub 3 and it’s back on but the thing is the booster is near my room and the signal is like 3 bars which is really concerning, I’m probably thinking because the house is really old
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milky t
(@mycalltwo) reported
@virginmedia No, Instead Virgin, having acknowledged that I had tried to cancel, and being cut off after hours of waiting, have now charged a non payment fee and are trying to charge me for another month. Complained yet again and asked to go to CISAS. Have raised with BBC, MP etc. Shysters
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Lisa
(@randomacts28) reported
@virginmedia since my tv box has been upgraded it’s very very slow. I can’t go into any apps and my recordings haven’t recorded and when I’ve clicked onto iPlayer it’s frozen. But apparently my app says everything is fine!!!
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Tam
(@TimpMills) reported
@virginmedia when I actually get the two refunds you've promised via my cisas complaint (supposedly sent 14/07) for issues ongoing since 11/2021, then I'll send your equipment back. Until then, I'm taking a leaf out of your book and ignoring all correspondence👌#worstproviderever
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Fatih Cengiz
(@Ysgramor) reported
@words1982 @virginmedia @VanishaRanchhod I don't have an internet for 2 days. The reason is internet outage. My neighboor is using it. I'll go crazy.
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AlDo
(@DrFunkson) reported
@virginmedia raise my bill to 51£ a month from £25 and then follow with an immediate outage all day! SW11 area London has been without internet all day. When will this be fixed @virginmedia? Totally useless service.