Virgin Media Outage Report in Sutton at Hone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Basildon, Romford, Ilford, Newham, Orpington, Poplar, Waltham Forest, Barking, Welling, Leyton, Gravesend, Bexleyheath and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.
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Graham Leggett
(@minfrin) reported
from
Poplar, England
@ShappiKhorsandi @virginmedia Because some salesman said “let our computers do customer service for you”, got paid their commission, and vanished into thin air.
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Sarah Joanne King
(@caking_it) reported
from
Bromley, England
@virginmedia She was in one location but is now on a coach heading home(UK) but has about 20hrs to go and would like the use of her phone! Her friend (on a different network!!) has worked fine since they set off. It worked on the wayout finding local networks as they travelled...
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djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.
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Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
Total frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!
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djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.
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Bill Burey
(@bburey) reported
from
Sutton at Hone, England
@virginmedia disgusting service you wait in all day for an installation to be told it’s been cancelled when you call and the Philippines call centre you speak too cannot help at all - day lost of work virgin don’t care. Then told now have to wait until the 17th April.
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
@virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Roger Savill
(@RogerSavill_) reported
from
Sutton at Hone, England
Virgin once again fail to listen. Phone line stopped working again problem is always Junction box outside but they make me stay home for them Again!! #virginmediocrity #virginmedia #appallingcustomerservice
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Namron #FBPE
(@NormanStiff) reported
from
Grays, England
@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Paulo
(@PauloDisco) reported
from
Stratford, England
@LeeMason5 @SkyUK @SkySports Changed to @virginmedia last week mate. Sky don’t give a shit. Not that I was allowed to watch the football anyway you understand, I just pay less for stuff I’m not allowed to watch 👌
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Casey McCabe
(@CaseyMcCabeee) reported
from
Sutton at Hone, England
@virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Gerry
(@GerryCity) reported
from
East Ham, England
@virginmedia It's sorted Virgin should have a button on their desktop to cancel contracts because the process was so stressful I will never recommended virgin media to anyone.
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Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
The problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia
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Gerry
(@GerryCity) reported
from
Romford, England
@virginmedia I have sent you an email after being cut off by your customer services while trying to cancel my broadband contract really poor service when it comes to cancelling
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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arron
(@arron_simpson20) reported
@virginmedia since you've change the look of your my virgin media accounts page ive tried to pay my bill but every time i press the "pay now" it comes up with your logo and sits there it wont let me get to the payment page I've tried different browsers please help
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Luke Cockburn
(@Lukec7_) reported
@richardbranson @virginmedia I’m very close to moving broadband provider if I don’t get my wi-fi issue fixed.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
from
Southampton, England
@NewWorldLoading @ODEONCinemas I pulled off the ultimate scam by using the O2 priority app which I now have access to as a customer of @virginmedia following their recent merger 😈 Free ticket at odeon every Monday
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Tom Hutchings
(@EdwinVanHutch) reported
@virginmedia I did. It has the fault registered but then the link in the text message that you send says there’s no problem. The phone message says that it’s a really complicated issue - it must be if it’s taking this long to fix!!!
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Luke Cockburn
(@Lukec7_) reported
@virginmedia unhappy with my current wi-if boosters, orange arrows flash up multiple times a day and disrupts what I’m doing online. Any reason why this is happening and how to fix it?
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Luke Cockburn
(@Lukec7_) reported
@virginmedia unhappy with my current wi-fi boosters, orange arrows flash up multiple times a day and disrupts what I’m doing online. Any reason why this is happening and how to fix it?
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El
(@Ellebelles1) reported
My poor 86yo mother has been having issues with @virginmedia TV, it regularly goes off for more than 24 hours (yesterday until today ) anyone else have this issue ? Her neighbour is having same trouble . She lives alone so really needs her telly to be working
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Jeremy Wills 🏳️🌈🇬🇧
(@Jezbeds) reported
@virginmedia Desktop PC and work laptop PC both Ethernet cable connected to adjacent VM router. Keep losing connection. Yesterday VM tech support said it was a ‘local fault’ in my area, and to wait 24hrs. 24 hours later, same fault, but TS say it’s fixed. Why is VM so appalling?
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Daf (he/him)
(@heyimdaf) reported
@andrewwhyman @virginmedia It’s connected via Ethernet through my spiders web of switches, lol Can’t say I’ve noticed a problem when using Ethernet on my pc, but maybe the timings just right
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Martin
(@BostinLad) reported
@NetflixUK @netflix can’t seem to get your service to work via @VirginMedia can you advise what the error code UI-800-3 Isla please? Thanks. #Netflix