Virgin Media Outage Report in Sutton at Hone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Romford, Leyton, Lewisham, Upminster, Basildon, Rochester, Barking, Coldblow, East Ham, Thamesmead, Dagenham, Bromley and Deptford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| London |
Total Blackout | |
| Ilford |
Internet | |
| Romford |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
@virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...
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Seetal Rihal
(@SeetalRihal) reported
from
Ilford, England
at this point, Virgin Media should start paying ME to use their crappy Internet service
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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Wen Wong
(@WensterWenz) reported
from
Bromley, England
@BryanLeith1 @virginmedia Think it was down, mine is back up now
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Adam | Lewis
(@lewis_adam_) reported
from
Ditton, England
@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
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jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Sara Nelson (RN, QN)
(@SaraNelsonRGN) reported
from
Bromley, England
Very irritating @virginmedia after having spent 2hrs 15 mins on the phone using husband's mobile and sent to 3 different departments you cut me off! Phone still not working and my package not changed!
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sukhpal Deol
(@sukhpalde0l) reported
@virginmedia - why the network problems in Reading?
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Racco
(@racco) reported
damn is it @virginmedia price hike time again already!?!
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James
(@James537538771) reported
@virginmedia Hi, is there any easy way to get a new hub sent to me? Been having issues with existing one, done all the tests and reboots. Apparently nothing wrong with connection to my home. I'm paying over £130 pm for package. Couldn't get through by phone all week.
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myturn
(@myturn_inUK) reported
@virginmedia Hi, we are still experiencing the issue even after we did as you advised. This has been a constant issue since last year. We do need you to fix this permanantly. I will contact you for the plan change.
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shaunna hayes
(@shaunnahayes) reported
@virginmedia And when telling them I was unhappy with the service provided and thinking of leaving after being a loyal customer for years the gentleman who I was talking to replied ok that's fine and hung up 😳
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shaunna hayes
(@shaunnahayes) reported
from
Lancaster, England
@virginmedia The services are back on but the issue is still unresolved as iv paid way over my bill and still owe more apparently
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Tony Reynolds
(@tonyreynolds997) reported
@virginmedia I just need someone a tour end to connect with me and check my system from your end to improve the service or get an engineer out. My contract says I will get a minimum of 250mbps and I am getting less than 25% of that. Not good value for money
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Caroline Hoyle
(@HoyleyC) reported
Unable to speak to anyone from #virginmedia to cancel my contract. Anyone have an email address for them. Very poor service
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That Kid Chris 😷
(@That_Kid_Chris) reported
@raiden @GameOverDave @virginmedia SO odd as I'm with Virgin and have had no issues at all with mine. Been with them since we moved-in here about 2 years ago...
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A Scanner Knightly
(@Leightheknight) reported
@DamienMcFerran @virginmedia What are they like as a service, Damien? I’m moving house soon and was thinking about moving away from BT. BT have been great so far though.