Virgin Media Outage Report in Sutton at Hone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Upminster, Lewisham, Ilford, Leyton, Dagenham, Dartford, Poplar, Aylesford, Bromley, Basildon, Barking, East Ham, Bexleyheath and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Phone | |
| Upminster |
Internet | |
| London |
Internet | |
| Lewisham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
I am getting the serious **** with @virginmedia absolutely appalling service!!!
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@pm1972 @virginmedia I feel your pain so far I’ve waited 3 days just to reset a password to read my mobile bill which I’m being charged for and not having any signal to text or call.😡🤬🤯
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
Another afternoon on to @virginmedia with absolutely no body willing to help. The customer service is as appalling as the service they provide. The sooner I can get back to @skytv the better #virginbroadband #virginmedia #con #ripoff
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia This was the message at 3.30 I will not be at my desk in a few minutes, do not worry I will pick this up once I am back at my desk, appreciate your patience. At 7.30 say wow long break. And you reply with the standard due to c19 blah blah then back to square one stupid questions
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia what a 🤬cheek 45 mins on the line and you disconnect me DISCONNECT MY SERVICE ASAP . I’m ******* fuming how dare you..! I am no way paying 2 bills for a service that should have been disconnected
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Stephen Pemble
(@Pemble93) reported
from
Romford, England
@virginmedia I’m moving house, your telephone message tells me to go online, online tells me to call. HELP.
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m on the phone again let me see what will happen this is disgusting.. I do not want your service as I’ve said previously I changed providers . Disconnect my service NOW..!
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
All ******* weekend on to @virginmedia about their shit service and absolutely nothing
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Richard Portman
(@richardjportman) reported
from
Eltham, England
Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m extremely disappointed with the service this is why I left or thought I had only to find out my service was never cancelled instead upgraded and I’m still being bill.on the phone now 30mins
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Sam
(@_SamButler) reported
from
Rochester, England
@virginmedia don’t want to sound like a Karen but your internet has been ******* appalling this week, down yet again what a joke
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Gareth Keen
(@gareth_keen_80) reported
from
Bexleyheath, England
@virginmedia @grimegran Would be great if your service could stay connected, drops out numerous times every day
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
So @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone
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Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia phone line been down since early afternoon, possibly longer. Recording & account message both always saying engineer is on site to fix the problem. I hope that site is Virgin phone line storage as no one has contacted me or turned up to look at this.
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Autism Is My OS
(@AutismIsMyOS) reported
Picture this @virginmedia (it's not if, it's when) An old woman/man /disabled person/ who can't use a mobile phone, but relies on a landlines, They are having a heart attack or other bad event that requires an ambulance, but they can't ring one. 1/2 (read below)
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Beverley Walters
(@BeverleyWalters) reported
@virginmedia No! Every time I log in and try to check my service I’m caught in a loop of being asked to log back in once service has been checked, to check the service! How can a company with your resources get this so wrong?
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Glengarry Glen Dimplex
(@Bloonface) reported
@virginmedia I’ve tried this and it detects no issue. I’ve also tried plugging directly into the hub in modem mode and I don’t get anywhere close to 1gig. Feeling very ripped off right now given we just paid to upgrade to this and it’s bringing us no benefit!
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Lord Big Bollox of the Isles 🏴
(@Wytherman) reported
What on Earth is going on with #VirginMedia at the minute? It keeps dropping my signal like Boris #Johnson drops lies.........
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Holly Walder
(@hollywalder) reported
@virginmedia your website is taking me round in circles-had intermittent internet for the last week,done the online check and it says ‘there’s issues with 12 devices’,asks me to sign in but then it redirects me back to the postcode and account name page to check connection again?
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David
(@davey_wales) reported
@S_McMullan_ @virginmedia When my Internet works it's great about 300meg but then bam down to 10 Meg booting various things off the router it's a lottery when it's going to work properly.
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Michael Dyer
(@mdyer99) reported
@virginmedia That I would receive a call back from outbound retention. They couldn’t transfer to that team as their was no option, all they could do is raise a complaint. I’ve now done this twice in the past 8 days and had no response. They could see the price I’d been quoted but couldn’t …
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Michelle Brideau ✌️🇺🇦 💔
(@cycling_woman) reported
@virginmedia I don't want to waste another 90 minutes calling if the systems are down.
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George Ivanov
(@george_i81) reported
@virginmedia installation technician arrived today only to find out that we haven't got the optical cable installed. Not sure how you manage what crew you send & when, but the next appointment is now in more than 2 weeks time, so I'd like to cancel if you can't do anything sooner
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Beverley Walters
(@BeverleyWalters) reported
@virginmedia I already have a signal booster so the Hub clearly isn’t up to the job.