Virgin Media Outage Report in Sutton at Hone, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Leyton, London, Dagenham, Lewisham, Upminster, Longfield, Newham, Barking, Romford, Grays, Orpington, Poplar, Bromley, Ilford and Woolwich.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
Total Blackout | |
| Leyton |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.
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David A Byron
(@divadnoryb) reported
from
Grays, England
@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m extremely disappointed with the service this is why I left or thought I had only to find out my service was never cancelled instead upgraded and I’m still being bill.on the phone now 30mins
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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🦥
(@caprettino) reported
from
Bromley, England
ughhh @virginmedia pls sort out your internet connection problems!!
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia what a 🤬cheek 45 mins on the line and you disconnect me DISCONNECT MY SERVICE ASAP . I’m ******* fuming how dare you..! I am no way paying 2 bills for a service that should have been disconnected
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Dean Porter
(@Deanporter_84) reported
from
Bromley, England
@virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services
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Janis Sinaj (PISCES)
(@sinajtojayz) reported
from
Ilford, England
@virginmedia I’m on the phone again let me see what will happen this is disgusting.. I do not want your service as I’ve said previously I changed providers . Disconnect my service NOW..!
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.
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Stephen Anthony Davids
(@SADLondon) reported
from
Stratford, England
I work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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Mark Morgan
(@M_Morgan94) reported
from
Rochester, England
Virgin Media estimated fix being 10am tomorrow, well looks like no TV for me 🤡
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
So @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia John I have sent a text as you have advised I don’t want to leave Virgin I have been a customer for many years however it’s very frustrating not being able to get a signal in my home
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit
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Richard Portman
(@richardjportman) reported
from
Eltham, England
Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia can confirm that there is an ongoing works in your area to improve the connection. This has started yesterday night, but we don't have an estimate time for the fix. I also have checked that there is no nearby tower to get a connection from, so we don't have to do any troubleshoo
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Gareth Keen
(@gareth_keen_80) reported
from
Bexleyheath, England
@virginmedia @grimegran Would be great if your service could stay connected, drops out numerous times every day
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🦖🦖RainieMonster 🦖🦖
(@rainkitch) reported
@virginmedia if my tv service is down much longer, I am going to be wanting some kind of compensation. I don't pay nearly £60 a month for my package to expect it it not be FULLY available!!!! #notimpressed #virgintv #virginmedia
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graham dearie
(@grahamd607) reported
Virgin media is down still have WiFi just tv channels and their Web page is also down
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Rifat Jawaid
(@RifatJawaid) reported
Virgin TV is down! @virginmedia
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Trevor: It’s only me!
(@tdw433) reported
@therealdeekelly @virginmedia @virginmedia Mine is down as well and 150 is down so I can't report it.
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Vicky 💙
(@VickyStanton09) reported
@virginmedia @SwindyMiller Also down LN5 and error on website error v53. My broadband has been on and off like a tarts knickers for about a fortnight too, overall pretty appalling lately 🤬
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Julie Varley
(@julievarley) reported
@virginmedia is there a problem with your site etc? WA9 area?
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Mitchell Blakemore
(@Blakers9021) reported
@virginmedia our TV services are down! Your customer service is not answering. Any chance of you providing us with the service we pay for???
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Frank McQuade
(@goodguyno1) reported
@virginmedia What the heck is happening to TV, appears down nationwide.
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Lee Graham
(@leepg) reported
@virginmedia Thanks. Hoping you mean the TV issue and not China.
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Tracy F 💙
(@tracyf1971) reported
@virginmedia @tam_hardie You might need to find a new generic reply for your long suffering customers. Your service status checker is off too.