Virgin Media

Virgin Media Outage Report in Sutton at Hone, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sutton at Hone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sutton at Hone, Kent, England 03/28/2024 14:10

March 28: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Sutton at Hone, Kent, England

The most recent Virgin Media outage reports came from the following cities: London, Ilford, Laindon, Blackheath, Lewisham, Lee, East Ham, Beckenham, Charlton, Newham, Romford, Barking, Eltham, Dagenham and Longfield.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomIlford Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sutton at Hone, England

Latest outage, problems and issue reports in Sutton at Hone and nearby locations:

  • Neilwigg Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Bromley, England

    .@virginmedia what’s the problem with your web site? Super slow and trying to check a house move but site is stuck and unresponsive

  • Transome77 Terry Ransome (@Transome77) reported from Ilford, England

    @virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!

  • CouchPotatoUK West Ham Wesley ⚒️ #GSBOUT (@CouchPotatoUK) reported from Stratford, England

    @virginmedia your website is down in the UK. Cannot log into accounts or use SkySports app

  • RobHPayne @RobHPayne 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RobHPayne) reported from London, England

    @virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England

    @virginmedia Loss of service and no phone line @virginmedia #customerexperience #businessowner

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @TheEmmaGoodwin @virginmedia I left this company after lockdown 1.0. It’s a pain getting a new service provider BUT it’s worth it in the end.

  • vColossus Steve Bruck (@vColossus) reported from Bromley, England

    @virginmedia - What kind of shocking service is this? After phoning up and receiving an automated broadband test which proved there was a problem. A supposed text message was sent - not received and now your automated support line is too busy to take calls.

  • tubbytel26 Neil Markell (@tubbytel26) reported from Bromley, England

    @virginmedia The picture begins to stutter and flicker. The tivo box also becomes very slow to respond to remote inputs. Our other tivo box is not affected. Thanks for replying

  • dazzgedd73 dazz ii am (@dazzgedd73) reported from Sutton at Hone, England

    @virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @virginmedia This issue was chased on the 30th Nov 2020 (had to wait 45 days for the cheque) & then once again on 15th Jan 21, as cheque not received. Advised it would be posted in 14 days & still nothing.

  • CridlandKeith Keith (@CridlandKeith) reported from London, England

    @virginmedia Still not been able to get through to the support team 😢

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Ilford, England

    @virginmedia Apologies do not resolve the problem.

  • andithompson Andi Thompson (@andithompson) reported from Bromley, England

    @virginmedia just been on hold for 30 minutes to cancel my service and got cut off by your IVR? Can you help me without me having to dial in again?

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all

  • gemmajarrett Gemma Jarrett (@gemmajarrett) reported from London, England

    @virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia wii fi gone again, not good when you trying to watch wandavison on Disney plus, and the tech dept in India are closed, pay £50 per month for this ? Think am being ripped off, HELP

  • OohLookItsEmma Emma Hoyle (@OohLookItsEmma) reported from London, England

    @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England

    @MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from Poplar, England

    @virginmedia Yes I do. I need to arrange cancellation of my broadband and tv service, in line with the email I received.

  • JamesMarsh1974 James Marsh (@JamesMarsh1974) reported from Crayford, England

    @virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HaywainPhoto Haywain Photography (@HaywainPhoto) reported

    @virginmedia Yes did that. No issues reported? Restarted router, issue went on most of the night. Normally I’d put it down to other users close by suddenly going online, but since most of my neighbours are on Talk Talk, it’s not that.

  • MAGHA121 urban_m (@MAGHA121) reported

    @virginmedia No. He just left. He was incompetent. He couldn’t even see where the cables were coming into my house. Kept confusing our Sky cables for Virgin ones. I spoke to Virgin 3 times. No compensation offered and no solution. My contract ended over a month ago 🤐

  • therealcharly Charly (@therealcharly) reported

    I’m told by @virginmedia that over 12 months of poor connectivity will be solved by simply moving the router….

  • GordonKent20 Gordon Kent (@GordonKent20) reported

    @virginmedia Looks like you’re having trouble connecting to the Hub

  • TashaMahmood Natasha Mahmood (@TashaMahmood) reported

    @virginmedia I do a reboot every week normally. But since I've had these issues I've been doing a reboot every morning. It's such an inconvenience when I'm trying to work! What can you do to help me?

  • AlanaBethCooper Alana (@AlanaBethCooper) reported

    @virginmedia @LutzSchueler Family had also been trying to get hold of us.@ACLegalServices has spent SO much time chasing over last 14 months with no resolution&each time having to start from the beginnging.Grieving for my Mum & just don't need this.I want to issue proceedings.2/2

  • clivepacey clive pacey (@clivepacey) reported

    @virginmedia tv down in twickenham nothing else and it's not the box Is this another overall outage?

  • wceebee Clive Brown (@wceebee) reported

    @deanbegley1 @virginmedia She won’t let us tell her that Virgin are absolutely ****

  • Brit02_ Will. (@Brit02_) reported

    @virginmedia On another note - I’ve been trying to order a replacement TiVo remote. But every time I try on the website it says ‘This is broken’ and I can’t do it

  • Kev_Keenan Kevin Keenan (@Kev_Keenan) reported

    @virginmedia Thanks but doesn’t help to be honest, already seen it. I got to a page after logging in and completing the form. Said “You are seeing this page as either 1. Processing the claim 2. Not eligible 3. No Virgin at address. It has to be number one but it’s over 14 days now