Virgin Media Outage Report in Sutton at Hone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Upminster, Lewisham, Basildon, Rochester, Bexleyheath, Newham, Poplar, Leyton, East Ham, Dagenham, Barking, Dartford and Thamesmead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@richie_errol @virginmedia I have had the same for years and have now gone to sky. I also called sky to cancel and start again so could get 100 cash back via quidco and they have me 100 credit on my first bill. More customer service in 3 mins from sky than 15 years from @virginmedia
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Scott
(@scottdb79) reported
from
London, England
@virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia sort your network #virginmedia #virgin broadband 🤮🤮
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I want to cancel my mobile contract. How do I do this?
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Papa J
(@CalfosDrive) reported
from
London, England
@virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia Sort your network @virginmedia NETWORK DOWN
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@VirginMediaCorp Shame your awful service has caused me to leave and I am sure @richie_errol wikl be following suit soon!! @virginmedia #servicefailure
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia @virginhelp since yesterday 11.26pm have no internet. I’m in area 21. Need to work now. When are you going to fix it? Your customer service is the worst one - useless. I need an answer now because I need to WFH!!!
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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raymond Barker
(@RaymondBarker4) reported
from
East Ham, England
@virginmedia We are sick of the constant interruption to our service time for a change me thinks
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Michael Henry Lamb (Mike TV)
(@Michaelhlamb) reported
from
Poplar, England
@virginmedia hello. Internet down on the Isle of Dogs. Are you aware of any issues?
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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Adam
(@ADAMCLAW1) reported
from
Bexleyheath, England
@virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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• lolly
(@_240797) reported
from
Bromley, England
virgin media is absolute ****. thankfully my contract ends in a few days kmt.
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🔥
(@querishi_) reported
@virginmedia why is your service so bad? TiVo box has been off for an hour saying check the connections.. nothing wrong with them and still nothing is happening?
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Harry 🏠
(@hkalant) reported
@virginmedia Sorry I don't have an alternative handset that uses a SIM card. I just tried to remove the SIM card and re-insert it, but I'm still experiencing the issue. Would it be possible for someone in CS to call me, since I can't make an outbound calls? Or chat to CS online?
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soft lad Paul B.
(@1878Paul) reported
@virginmedia down in Liverpool again...any idea when you could be bothered to fix this been over four hours now
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Charles Hadji
(@charleshadji) reported
@virginmedia And then I finally get through to someone in “second line support” who asks my name and then cuts me off. Great service 👍 Can a manager call me back please?
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Ryan
(@rhewitt85) reported
@virginmedia Iv done that 5 times in 2 days and each time they can’t fix it and cut me off
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Stephen Taylor-Moore
(@StephenTM918) reported
Currently over 20min on hold to both @bt_uk and @virginmedia trying to change my install date with one and cancel my service with the other. Both of which should take 3 clicks on a website; Virgin doesn't offer the option online and BT's one is broken...
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Matrix ♻️
(@NickyRoscoe) reported
@virginmedia Yes ongoing. I requested an email address please? on a previous post to order a new sim? That may be the issues, I can't call as my signal drops out. I have no LL or other way of contacting you via 📞. Currently house bound due to my debilitating condition.
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Mike Ferguson
(@mikef68) reported
@virginmedia So how do I register the loss of service in this scenario? Really not happy as the intermittent service means that they can’t work today
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The Monk
(@StephenMonk1970) reported
@virginmedia I've done that. I'm not stupid
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Mark Butcher
(@KOwriting) reported
@virginmedia Can't get through. My issue is not an option. Website reset is broken. I know my email address, account number, area. But blocked at every route from a simple login.