Virgin Media Outage Report in Sutton at Hone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Waltham Forest, Poplar, Ilford, Upminster, Newham, Gravesend, Romford, Orpington, Dartford, Sevenoaks, Dagenham, Barking, West Malling and Shoreham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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Sharon Hills 💗
(@Gertie58) reported
from
Dartford, England
@virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening
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Gerry
(@guinnessaddick) reported
from
Dartford, England
@thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.
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Everest, Sam
(@MrCADwiz) reported
from
Bromley, England
@virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!
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Kristian Lommi
(@KristianLommi) reported
from
Bromley, England
@virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
@thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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Aneesh Varma
(@AneeshVarma) reported
from
Bromley, England
@virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support
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Angela
(@angelrosie5) reported
from
Ilford, England
@virginmedia still waiting for a manager to call me. Complete incompetence and lack of customer service by this company! Another customer lost!
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Handmade by Tinni
(@ByTinni) reported
from
Ilford, England
@virginmedia Yes. Off course. No help.
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amanda
(@amanda11350524) reported
from
Ilford, England
@virginmedia Having spent from 9.30am to 2pm on the phone yesterday to virgin media and asking for my complaint to be resolved and escalated having been put through to every different department…… complaint manager not available!!…. Call again exasperation!
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating
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Michael James Weaver
(@Weaverfooty14) reported
from
London, England
@virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Still no broadband and now the estimate is over a week !?! Terrible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Theresa Berry
(@theresa_berry) reported
@virginmedia how do you talk to a person these days? Changed phone line to become internet based and now my Nans emergency button doesn’t work. This is an emergency! She has no help at home….
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Ian
(@IanPearce100) reported
@ndarby90 Very interesting and concerning to read, mine should have been today but now 22nd October. How confident are you @virginmedia you can deliver a proper service for both of us?
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Chris Russell
(@Chris_M_Russell) reported
@virginmedia shocked by just how appalling your service has been to move house. Told 5th Sep then told 20th Oct for install. Been cut off 6 times on calls. Best you can do is £50 credit. I need broadband not credit. Told I couldn't get a dongle then told I can but have to pay!
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DAWN BERRY
(@Watsonberry1969) reported
@virginmedia Hi, yes we've run a test and it says there's no issues but we have no Internet at all TN10 3TQ
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Southernping
(@Livinginashed) reported
@virginmedia perhaps you can tell me the truth. No Internet or phone line. Online service status says no problem. Run a test, can't be done. Phone the helpline and there's an outage in the area. This not picked up in your area status on line. Can't talk to a human to discuss.
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Adam
(@adamwebster1979) reported
@virginmedia No I haven’t had my complaints sorted or even properly logged , apparently there are notes on my account about all the issues I’m having but the unintelligent and useless staff on the phones kept hanging up so they didn’t have to do anything
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R2
(@R2D2_beepbeep) reported
@virginmedia Your virgin advisor on the phone was rude and had a pretty bad attitude in a nutshell. Mostly his response was ‘you should cancel then’ or similar. We had 6+ broadband outages in 7 days.
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Emma
(@Emzabeza_) reported
@virginmedia hello, we haven’t got any internet/WiFi in TN103TQ area, your website states there isn’t a problem but it’s been down for over an hour now. Are you able to provide any insight on this matter? Thank you
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Foolproof (Sylvia Suddes)
(@bossproofreader) reported
@virginmedia Yes, the problem page suggested I click 'Forgotten Password', but it wants my 'Virgin Mobile Number' and I don't have a mobile a/c with Virgin.
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Adam
(@adamwebster1979) reported
@virginmedia My issue is I haven’t had a decent service in over 10 years , I rang today as I was having issues was then told you would only upgrade my old out of date equipment if I took out an O2 contract and signed up to a direct debit which is blackmail , I have a contract with ee