Virgin Media outages and service status in Sutton at Hone, England

Problems in the last 24 hours in Sutton at Hone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sutton at Hone, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Newham, Bromley, Waltham Forest, Ilford, Dartford, Romford, Basildon, Rochester, Dagenham, Bexley, Grays, Orpington, Bexleyheath, and West Malling.

City	Problem Type	Report Time
Poplar	Internet	14 hours ago
Newham	Internet	2 days ago
Newham	Total Blackout	2 days ago
Bromley	Internet	2 days ago
Newham	E-mail	2 days ago
Waltham Forest	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sutton at Hone, England

Latest outage, problems and issue reports in Sutton at Hone and nearby locations:

• 
  Andee Byford (@BobCratchitt) reported 10 minutes ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  Robert Smith (@RobertSSmith66) reported 10 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Leigh Booker 🐈‍⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported 11 minutes ago from Welling, England

  @virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 13 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  Mark Connolly (@macon1375) reported 17 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 19 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 19 minutes ago from Romford, England

  On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

• 
  Going for Gold (@Gold_Accounting) reported 25 minutes ago from South Ockendon, England

  SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 26 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 26 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 27 minutes ago from Bromley, England

  @virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 29 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Julie Featherstone 🇺🇦😷 🏳️‍🌈✊🏿🇪🇺 🌹💙💉💚 (@jujurants) reported 31 minutes ago from Ilford, England

  Annoyed 'essential work'being done on a work day again, so no internet, I work from home and can't do much. Doesnt help my appalling 02 coverage is zero indoors too, what a joke. Can't even work in Figma as all online only. FML! #virginmedia #freelancer #internetdown

• 
  AJ (@appariciojunior) reported 32 minutes ago from East Ham, England

  Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

• 
  Claire Champion (@Champion3Claire) reported 33 minutes ago from Bromley, England

  @virginmedia An explanation of the problem and what is being done would be a good start for customer service. Right now that’s sadly lacking. I hope there will be a £ reduction in the bill for the lack of service??

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 34 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Phil (@feyipuk) reported 36 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  Andrew Colman (@scuttyoftheyard) reported 39 minutes ago from Ilford, England

  @virginmedia Seems like the whole area is down. Normally you warn me if works are planned, but not this time.

• 
  Michael James Weaver (@Weaverfooty14) reported 41 minutes ago from Blackheath, England

  @virginmedia is there a outage in woolwich Se18 my broadband isn't working and I can't even load up your website to try and get help?

• 
  Bernie Biggs (@Biggsy58) reported 57 minutes ago from Bexleyheath, England

  @virginmedia putting their tariffs up by 17.3% from 1st April - that’s 3.9% over the Retail Price Index Inflation of 13.4%…people getting nowhere near this sort of increase in their pay packets…hang your heads in shame especially in a cost of living crisis.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Skivington (@glentfc27) reported 7 minutes ago

  @virginmedia That's all well and good but everyone is paying for a service......which we aren't getting presently.

• 
  Spursjon (@spursjon2015) reported 18 minutes ago

  @virginmedia @Falky_Crypto How are you working on it? It was broken last week as well and never got fixed

• 
  IMinimann (@IMinimann) reported 20 minutes ago

  @saltyy_savage @virginmedia When will people realise that Virgin Media internet is just awful? They promote crazy how download speeds, decent upload speeds, only for it to fluctuate like crazy, switch to BT/EE & don't look back 💪 @FriendlyGuyTTV

• 
  Adam 🇮🇪🇪🇺 (@AdamED98) reported 22 minutes ago

  Someone slap me across the face & ask me why I chose Virgin Media when setting up my broadband? Modem randomly offline for two days now, no explanation & someone won’t be out until Tuesday to fix it? That’s 5 days of no WiFi & TV. That’s 5 days they’re not getting on my next bill

• 
  Margaret Miller (@Margare87468895) reported 22 minutes ago

  @gnh_Eastwall I hear this poor girl is 18! I'm doing jail for life if it was my 18 year old daughter ! I'm so ******* angry ! Why is this being swept under the carpet? RTE ? VIRGIN media? Main stream media ! ??????FFS 😡😡😡

• 
  Ade Luxton (@adelux68) reported 23 minutes ago

  @virginmedia @Smallworth_xx So how much are we getting off next Months bill as you charge us for a service you are not providing

• 
  Rachel (@sixtiesrachel) reported 25 minutes ago

  @virginmedia @saltyy_savage This isn't an isolated issue. It is happening to many people. What is going on? @MartinSLewis

• 
  𝕳𝖊𝖑𝖎𝖔𝖌𝖓𝖔𝖘𝖙𝖎𝖈 ✍ ☠️🏴‍☠️⚓ (@No008008) reported 25 minutes ago

  @Sargon_of_Akkad @pritipatel Happy cant get a resolution from virgin media because Kolkata exists day

• 
  Andrew Birt (@MacBirt22) reported 26 minutes ago

  @virginmedia yet again let down by your company, first day of the football season, beers in the fridge, mates around and we end up listening to the game on the radio, your ability to utterly ruin people’s weekend is on another level, am I surprised NO, a complete shambles

• 
  FNATIC Saltyy (@saltyy_savage) reported 27 minutes ago

  @BrophersX @virginmedia They are one of the worst for communication. Also trying to increase my package price while I've had these issues for weeks is just hilarious