Virgin Media Outage Report in Sutton at Hone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, London, Romford, Ilford, Barking, Rochester, Newham, Beckenham, Poplar, Gravesend, Waltham Forest, Sevenoaks, Orpington, Basildon and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Internet | |
| London |
Internet | |
| Dagenham |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Dagenham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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charlie and Blossom
(@LaurenLFlower) reported
from
Romford, England
@virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Bernie Biggs
(@Biggsy58) reported
from
Bexleyheath, England
@virginmedia putting their tariffs up by 17.3% from 1st April - that’s 3.9% over the Retail Price Index Inflation of 13.4%…people getting nowhere near this sort of increase in their pay packets…hang your heads in shame especially in a cost of living crisis.
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Lewis Allen ⚒
(@_Lewis_A) reported
from
Romford, England
So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!
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Andee Byford
(@BobCratchitt) reported
from
Poplar, England
@virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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Andee Byford
(@BobCratchitt) reported
from
Romford, England
@virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests
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anne hill
(@gorgeousuk) reported
from
Bromley, England
@virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently
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Lewis Allen ⚒
(@_Lewis_A) reported
from
Romford, England
On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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David Ball
(@dicksielives) reported
from
Romford, England
Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rashed Karim
(@r_karim) reported
A loyal customer for 9+ years at #virginmedia My broadband was disconnected due to an incorrect disconnection request made by a new customer. Virgin disconnected my services without my permission and wouldn't reinstate it until the new customer removed their request!
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Bryan Moberg
(@whereismymind86) reported
@JimSterling @virginmedia lol, and I'm sure you thought having to wait for a 6 hour window in the US was bad...8 weeks is absurd.
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Ben
(@DragonNexus) reported
@spookysquidd @virginmedia @JimSterling Virgin Media is either excellent or garbage and there seems to be very little in between. Like you I've never had a problem, but when I do see problems...ugh.
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Oracle
(@Oracle_Theory) reported
@virginmedia another dropped connection. It's borderline unusable at this point. Great job again, guys. thanks so much. Really worth the more-than-fifty-*******-quid-per-month. Really quality service.
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Deseon Boars
(@NycoreThe) reported
@JimSterling @virginmedia With a name like "virgin media" I honestly can't expect good service
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Tim c
(@mitsproc) reported
@virginmedia been having a Wi-Fi range issue for months now . Had 2 calls say we have an issue with our router and an engineer will call to arrange a visit . This still hasn’t happened . Very frustrating wasting time on the phone to go through the whole thing with someone else
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Richard Lockett
(@RichardTheTrain) reported
@virginmedia & @vmbusiness. You really do need to sort out your customer service. After successfully getting past your Triage Bot I was directed to an Agent on WhatsApp. Then after waiting for an hour I got the message that the Agents had finished for the day. Disgraceful.
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Tom Wardle
(@TomW3108) reported
@JimSterling @virginmedia I you don’t have issues, you’re golden, you’re the lucky elite with pretty much the best residential internet connection available in the uk. They’re not available everywhere though and if you’re unfortunate with the ISP lottery you’ll get some of the worst CS the uk had to offer
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Taren Capel
(@tarencapel) reported
@TheoWel98081412 @virginmedia There has been an ongoing issue in this area for a number of years. Sometimes it's bad, like today and other times there is no issue. If I wasn't moving I would have switched to Community Fibre
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Geoffrey Bubbles
(@Geofftwit31) reported
@JimSterling @virginmedia Don’t blame you. We’ve been having issues with Our Virgin Broadband for over a month. Keep giving us new resolve dates but getting no better. Our son who works from home having to relocate to carry out his work. Not happy. 🥴🥴