Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/25/2026 10:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Basildon, Romford, Southend-on-Sea, Grays, Brentwood, Canvey Island and Chelmsford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • Mickey_Rynn Mickey R. (@Mickey_Rynn) reported from Southend-on-Sea, England

    @virginmedia internet completely down. Also your websites: can't even get on to check status elsewhere

  • TheFakeItalian Carlo Margaritelli (@TheFakeItalian) reported from Romford, England

    @virginmedia service down again in Hornchurch

  • TheFakeItalian Carlo Margaritelli (@TheFakeItalian) reported from Romford, England

    @virginmedia yesterday and today the broadband in RM12 works intermittently constantly says there is an issue can you please fix as I am struggling to work from home

  • Tiger118118 Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** @virginmedia I’m going to download @DisneyPlusUK on my PS4 😀😀😀😀😀

  • Jakec1505 Jake (@Jakec1505) reported from Chelmsford, England

    Virgin media are actually ***************. Worst WiFi I’ve ever had

  • FunnybitsB Funnybits_Bytes 🙂😚 (@FunnybitsB) reported from Romford, England

    @virginmedia why have I got no internet please I need this help

  • Cod49ers Marc Tobin (@Cod49ers) reported from Grays, England

    You make mistakes in life. Going back to @virginmedia is one of my biggest. Internet is awful, can’t sign into the media service and the customer service is nonexistent. I advise you do not do it!!!

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    @virginmedia It’s saying no know problems in area but just dropped a zoom call and my partner is a key worker for age uk , this is soo not cool

  • shinykathy Shinykathy (@shinykathy) reported from London, England

    @virginmedia My internet is super slow I pay for super Fast!! Help!!!

  • coxychris chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia I hope you are going to compensate people for these issues. Mines been like this for weeks so much so that I thought it was the super hub. Looks like I may leave I’m June service is awful

  • cpfctom99 Tom Curtis (@cpfctom99) reported from Sutton at Hone, England

    **** Virgin Media, ruined my film

  • HarryGillmore Harry Gillmore (@HarryGillmore) reported from London, England

    Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @MelanieCmusic @virginmedia @BBCTheOneShow Virgins internet is terrible I have to reconnect every device almost every day! They do nothing about it

  • Jamiecpfc Jamie (@Jamiecpfc) reported from Sutton at Hone, England

    @virginmedia your service is beyond a joke. WiFi doesn’t even reach the garden or the 1st floor. Can’t wait to cancel this shit joke of a service.

  • TomzEvz5 X (@TomzEvz5) reported from Wainscott, England

    If I had a pound for everytime @virginmedia went down I'd finally be able to afford my Internet bill... #virginmedia #virgindown #virgin #sortitoutlove

  • Big_D_2012 Darral.s (@Big_D_2012) reported from Chelmsford, England

    @virginmedia you really have to sort your internet service out shocking!!

  • Jay_Hul J (@Jay_Hul) reported from Crayford, England

    @AJB1976 @SartorialThug @virginmedia The TiVo box is piss poor for WiFi. I bought my own router and access points and I’ve just renewed. Never had an issue with them and no way do I want BT again

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    @virginmedia Not working

  • MissFayeRay FClay (@MissFayeRay) reported from Romford, England

    @virginmedia I’m a new customer and originally broadband was supposed to be installed today, but has moved to 13/4 with no warning!! As 13/4 is also a bank holiday I don’t know what is going on! Have tried calling and live chat and no answers🙁🙄 please help

  • onfe1 Eddie (@onfe1) reported from Romford, England

    @aaronosher @virginmedia Fairly common problem with the hardware in the Virgin hub unfortunately

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sallyanne_smith Sallyanne Smith (@sallyanne_smith) reported

    @virginmedia Trying to log into app on iPhone and also broken!

  • SuzLawler Suzanne (@SuzLawler) reported

    @virginmedia I cannot log in to the app it is advising me there is a problem!It was fine yesterday.

  • Amgsligo Anne (@Amgsligo) reported

    @virginmedia Which website Virgin or O2. I am a Virgin customer and don’t have an O2 account.

  • laurennnhxx Lauren (@laurennnhxx) reported

    @virginmedia Still not working when I log in using password

  • robandyb Rob Brown (@robandyb) reported

    @virginmedia O2 app o2 login details using ios

  • AJDowling Anthony Dowling (@AJDowling) reported

    I can’t login to o2 priority 😡! #O2Priority #virginmedia #peterkay

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported

    @virginmedia This should apply to everyone on Volt, it's hundreds of pounds a year you're making on this per customer. You're effectively punishing your highest paying customers. The other benefits aren't relevant to us. As I say, I'm so very tired of arguing and don't have the time to call.

  • laurennnhxx Lauren (@laurennnhxx) reported

    @virginmedia Still not working

  • robandyb Rob Brown (@robandyb) reported

    @virginmedia @Bethanne1346 Im o2 and virgin media, cant log in. o2 app down. Virgin app directing me to o2 app. Website down. Why have a pre sale if you can’t handle it?!

  • dowson_amy Amy Dowson (@dowson_amy) reported

    @virginmedia Has anyone been able to login yet??!!