Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia You are, as ever, not admitting any service issues. Have run your tests through the site and restarted my entire home network.
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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sharron killick
(@shazthechef) reported
from
Dartford, England
@virginmedia Have tested my equipment and there are no problems...have check that's all leads are secure..I've just got problems with the recordings on my box
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia last Friday I was on hold for 1 hr before being cut off. Tonight I’m trying again to arrange an engineer 2 come 2 my hse to sort lack of BB coverage. So far I’ve been waiting 44 mins as I’ve just upgraded I think I’ll action the cooling off period and can’t service
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia thanks again to the #wankers @virginmedia who cut me off again after 1 hour and 2 mins. So by way of a payback if I don’t get a call in the next two hours I’ll cancel my DD and you can ******* stick your service you your shitty arse!!!!!!!
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Darren Reid
(@marvelreid83) reported
from
Romford, England
I start off in a good mood until I speak to @virginmedia customer services! Never understand me so never get my issues resolved! Seriously!!!! 🤬🤬
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Sam Hicks
(@candylion5) reported
from
Sutton at Hone, England
Internet from @virginmedia cut out every day for the last at least 2 weeks. Customer service is abysmal. Bye.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t give a shit what your code is if I don’t get the service you don’t get my money
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Dani
(@danidelavega) reported
from
Sutton at Hone, England
@virginmedia shocking WIFI service, well, lack of, two days in a row. Sort out or I’m going back to Sky. You cannot treat customers like this. Embarrassing
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By the way. 150 not working
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia Just check area 22 for problems, please.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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🏳️🌈🌟Simon🌟🏳️🌈, Esq.
(@TheSimonC90) reported
from
Chelmsford, England
@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nikki
(@NikkosRedman777) reported
@virginmedia I have no internet AGAIN!! FFS!! For the last 2days.I am in area 21 can you tell me if anything is being done to rectify the issue. Piss poor service
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Larissa
(@LariWestSide) reported
@virginmedia This morning/last night there were other lights, but now it’s only ever the power light. I see on your website there is now a known issue in our postcode. Curiously the internet is back at the moment! Will write again if this persists even after the engineer fix in neighbourhood
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Adam Campbell
(@arcampbell1998) reported
@virginmedia We could do with a solid explanation as to why our broadband has been down for an entire week rather than 'maintenance' or 'upgrades'?
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MickyB
(@MickyB60443382) reported
@virginmedia After been cut off twice by your call centre staff on Thursday no one has rang my dad back to resolve the issue. He has rebooted his system but the Internet signal always drops intermittently. He is now looking at alternative solutions as virgin seems to have no customer care.
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Forbes McAllister 💙
(@Simeseysimes) reported
@virginmedia This just proves that you're not interested in my issue. I was talking to the girl for 2 hours. In that time she went on a 15 minute break and told me that I should have received a response. She did pass it on to someone else but I'd given up by then as it had been 3 hours.
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Lee Stewart
(@ls_1983) reported
@virginmedia love how unreliable your service is, down again! All since you upped your prices? What a crock of ****
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Jessica Lee
(@xjle_x) reported
@virginmedia are an absolute joke of a company 40 minutes on hold 4 agents who don’t have a clue what they’re doing to put me back on hold and put the phone down!!!
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Mrs_E
(@Teaching_MrsE) reported
@Eve_McKenzie_x @tbradman @virginmedia They're crap anyway.
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Donna Osborn 💙
(@bonchster) reported
@mrs_crimboSBM @virginmedia I had this exact problem a couple of years ago. Their customer service is appaling. I didn’t bother in the end and stayed with Sky. I honestly could not believe their attitude and incompetence
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Kenny Kettings
(@kenket1) reported
@virginmedia It's been down for 10 days now. A pop up appears when I open it up asking for my password. I input it then nothing. If I use the browser it directs me to a page saying my email is not available at the moment.