Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Basildon, Grays, Wickford, Brentwood, Dartford, Chelmsford, Rochford, South Benfleet, Billericay, and Canvey Island.

City	Problem Type	Report Time
Romford	Total Blackout	20 hours ago
Southend-on-Sea	Internet	3 days ago
Basildon	TV	3 days ago
Southend-on-Sea	Internet	3 days ago
Romford	Internet	5 days ago
Southend-on-Sea	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Russell Norris (@rrrussboy) reported 3 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 6 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Nancy S (@mizznansea) reported 14 minutes ago from Aveley, England

  @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 14 minutes ago from South Ockendon, England

  @virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 14 minutes ago from Romford, England

  @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 20 minutes ago from Sutton at Hone, England

  @virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission

• 
  Penny Rolfe nee Acres (@wonky1961) reported 23 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 25 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  MrChips (@MrChips2000) reported 26 minutes ago from Grays, England

  @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

• 
  Ben Rogers (@eviemae239) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 34 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 38 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Mark Connolly (@macon1375) reported 41 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 42 minutes ago from Sutton at Hone, England

  @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

• 
  Jay Bourley (@drummerJ83) reported 50 minutes ago from Sutton at Hone, England

  @virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.

• 
  Phil (@feyipuk) reported 52 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  Rachel Romain (@RERomain) reported 55 minutes ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 56 minutes ago from Romford, England

  I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡

• 
  Russell Norris (@rrrussboy) reported 58 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  chris cox (@coxychris) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lay D Fingers (@LayDFingers) reported 5 minutes ago

  @virginmedia can you please help me by sending a confirmation of my final bill pronto

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 6 minutes ago

  @virginmedia @virginmedia AGAIN! All services-completely out! No explanation (although app says 'everything is fine') It's deceitful info. No BB OR phone. CANNOT ring customer service-at all. Now my life's mission is to escalate w/ CISAS because it's costing me financially/professionally. SMH

• 
  Dety (@Dety0) reported 6 minutes ago

  Love tech like this WAS-110 XGS-PON SFP is a a module that allows you to bypass most USA/CA routers (AT&T's BGW320, Virgin Media's Hub 5X, or Bell's Giga Hub) by copying info from your router to this module and insert into a third party router or media convert from SFP to Ethernet to a router Get better stability, performance, and stronger QoS settings / firewall etc compared to the default setup I hope 1 day i find someone that needs this done

• 
  Omar (@Omar_Hojeer) reported 12 minutes ago

  @virginmedia Hi I’m having issues signing into my account

• 
  walter dickson (@happy_cruiser) reported 14 minutes ago

  @Apple apples latest update blocks my virgin media account The sign in just keeps spinning round It’s not virgin media as I can access my account on my Ap top the Apple email app has not accepted the account pass word since the introduction of iOS 26 it keeps asking for it

• 
  Militia Matt (@DrealSMAK) reported 15 minutes ago

  @PaulTurner140 @virginmedia Oh I know this. I did DM and they’ve given some instructions. If those don’t work I’ll be gone. Can’t be paying for rubbish service

• 
  Kate (@CallForCries) reported 15 minutes ago

  @virginmedia intermittent service for 24 hours.

• 
  Alan Roberts (@AlanRob68902430) reported 17 minutes ago

  @virginmedia what the actual **** do you think your doing texting me at 8 am on a Sunday morning then ringing me at 9 am? My contract is over I've repeatedly asked you to come and collect your router as I'm recovering from a heart attack, the account is 74724920 it. Clearly states my name is Alan Roberts yes I'm the fkin account. Holder, YOU DO NOT REPLY TO YOUR OWN MESSAGES , I will be contacting @Offcom tomorrow when its not so ANTISOCIAL.

• 
  Davie G 🇬🇧 (@fredbeare) reported 18 minutes ago

  Do @EE have any actual humans, other than those on commission in sales, working for them? Almost as bad as Virgin Media, certainly worse than @BT who seemed to have taken the worst from both companies and merged. Are there no good comms companies out there?

• 
  Ravi Pal (@ravipal1214) reported 18 minutes ago

  Your agent kept asking what resolution I wanted, then offered £5. Twice I was reminded how cheap my package is — that others pay £50-60, that pods cost £10-15 elsewhere, that I’m getting them free. I didn’t set the price. A discount on a service that doesn’t work is still service that doesn’t work. Then I was told no manager or grievance contact exists, and that I should cancel. @virginmedia — who owns this?