Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/10/2026 01:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Canvey Island, Basildon, Southend-on-Sea, Romford, South Benfleet, Gravesend, Grays, Brentwood and Chelmsford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • farnsworth_adam Adam Farnsworth (@farnsworth_adam) reported from London, England

    @virginmedia It’s appalling they can act so quickly What about the speed issue?

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

  • dicksielives David Ball (@dicksielives) reported from Romford, England

    Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

  • LaurenLFlower charlie and Blossom (@LaurenLFlower) reported from Romford, England

    @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

  • GoonerGrizzly grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • joybrenda Brenda (@joybrenda) reported from London, England

    @virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from Romford, England

    @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

  • GoonerGrizzly grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • GoonerGrizzly grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

  • _Lewis_A Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobCovell Rob 🎮 (@RobCovell) reported

    Apparently @virginmedia have improved their router signals to make it more reliable. For some reason this means I now have to tether my computer to my mobile to use its 4G signal 😡

  • GrahamGraham657 Martin Graham (@GrahamGraham657) reported

    @virginmedia Yes fine that checked signal in room all good still drops too

  • TheGamerScot Paul the Gamer Scot 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@TheGamerScot) reported

    @virginmedia Was a while ago. Was a fault in the area (that the service page didn't show). Probably due to complete on the 27th of whatever month it was. But let's be honest - this has been going on for a year. These faults are either too new to be related or a rebrand of one you can't fix.

  • patrickseurre Patrick Seurre #FBPE (@patrickseurre) reported

    @virginmedia I’ve already tried on a PC that has never been used to visit your site before and the same thing happened.

  • GastroSurrey Dr Deb Majumdar, MD, FRCP (@GastroSurrey) reported

    @virginmedia internet down again! #virginmediadown

  • iDanScott ~/Dan 💻🤓 (@iDanScott) reported

    Hiya @virginmedia any reports of no internet in the bristol BS30 area? My internet seems to have gone down out of the blue

  • Beckilou21 Becki smith (@Beckilou21) reported

    @virginmedia Yes we spoke to someone. Engineering in the area until 1st March (has been like this since November.. deadline seems to extend every month) - FYI no advisement about this potential disruption and no compensation offered for poor service.

  • Paulgoodjohn1 Paul goodjohn (@Paulgoodjohn1) reported

    @virginmedia can someone help at virgin about the terrible customer service I’m going through regards getting my service up and running after moving home

  • eilidh32 eilidh (@eilidh32) reported

    @virginmedia We don’t have any connected by wire. We had no issues until we upgraded

  • IanBorrett ian (@IanBorrett) reported

    So...the latest on @virginmedia . The engineer turns up (late), says the previous guy did something wrong, so we now have too weak a signal to have full service. So he's leaving it for someone else. Just the usual **** that we have to put up with from this awful company.