Virgin Media outages and service status in Basildon, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Basildon, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 22, 6:23 AM GMT+1.
- Internet (66%)
- Wi-fi (22%)
- Total Blackout (6%)
- TV (6%)
The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Gravesend, Wickford, Romford, Basildon, Dartford, Southend-on-Sea, Chelmsford, Grays, Brentwood, Rochford, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Gravesend
|
Internet | 14 hours ago |
|
Wickford
|
Wi-fi | 3 days ago |
|
Romford
|
Internet | 3 days ago |
|
Romford
|
Wi-fi | 4 days ago |
|
Basildon
|
Internet | 4 days ago |
|
Dartford
|
Internet | 9 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Steve wilson (@muzzlejuice) reported from Sutton at Hone, England@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
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LES ⚒ (@PL13Les) reported from Sutton at Hone, EnglandWhat is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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Going for Gold (@Gold_Accounting) reported from South Ockendon, England@itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Andee Byford (@BobCratchitt) reported from Romford, England@virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Jay Bourley (@drummerJ83) reported from Sutton at Hone, England@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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Going for Gold (@Gold_Accounting) reported from South Ockendon, EnglandSHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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Liam Stanley💙 (@SeasideAPNP) reported from Sutton at Hone, England@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Aldous 🍊 (@RJAldous1) reportedHey @virginmedia how long does it take to sort out a connection issue as my broadband and tv went down about 14:00 and still just getting a flashing red light on my router (yes I reported it) these days it’s hard to do anything without internet access! 😡
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Cookie (@chrissincl29564) reported@virginmedia @CliveR39 Everyone knows there is an issue don’t play dumb!
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Ponzi (@AiurKan) reported@MrSajjadengland @Starlink Had Virgin media 350mbs phones and wireless cameras kept lagging for 3 years, so often using phone data because of it Now I have 200 Mbs plan and everything is working perfect no data issue or wife complaining about , nothing is lagging , I did run a stress test and all good
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david holden (@dhol_den) reported@virginmedia service down again
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Dmh (@Dmhches) reported@virginmedia the fact that the red button isn’t working for sky sports on your service means you’re not providing the serving I am paying for. Please confirm I am able to exit my contract with no penalties due to this
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Andy (@sadelta99) reported@virginmedia so your customer services promised that the broadband would be working by the end of the day…… it isn’t so more lies. Tv now apparently not going to work till tomorrow. Half expected as engineers went home around 18.00 leaving it broken
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Liesl_ (@_lliesl_) reportedThis is not a *me* problem I went into an O2 store who told me that there was a known issue with the O2/Virgin media set up. I do not care. I expect to be able to access my account. I expect to be able to take the offer to change my tariff
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Lisa (@LisaPatten2) reported@virginmedia nearly 24 hours with no TV channels and the fix time is 28th August. What am i supposed to do for the next 8 days? What exactly am I paying 150 quid a month for?
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Tracy Clarkin (@tracyhunter66) reported@virginmedia I have had no internet or phone service since 10pm on Wednesday , it's now Friday and still no service
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Malcolm Day 🏴 (@MalcDaySTFC) reported@virginmedia @Carolestfc1 Cancel the subscription as not fit for purpose! Either that or a refund is the least you should expect.