Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 03/13/2026 21:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Dartford, Southend-on-Sea, Romford, Brentwood, Grays, South Benfleet, Basildon, Canvey Island and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • ed_sugarbones ed booker (@ed_sugarbones) reported from Great Baddow, England

    @virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!

  • Fozzie__ Andy Foster 🎣 (@Fozzie__) reported from Romford, England

    Anyone else in romford lost there internet with @virginmedia I have been on hold for 30min to be told it wont be back on till 10th dec, 2wks without internet this is just not good enough they won't let me cancel, staff have been rude, cant get a manager #fuming

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.

  • lulaamillss millsey. (@lulaamillss) reported from Basildon, England

    @virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.

  • NoddyMaccy 👽Dean McFarlane👽 (@NoddyMaccy) reported from Romford, England

    It appears as though @virginmedia #VirginMobile is down. I can’t text or call anyone. 😒

  • Trathen_T Trathens (@Trathen_T) reported from Crayford, England

    @virginmedia beyond the worst company I have ever dealt with lies wrong bills every time you think dealt with another mistake and can don’t deal with someone in uk on hold for hours !!! Just want to leave this terrible company vip customer means nothing

  • candylion5 Sam Hicks (@candylion5) reported from Sutton at Hone, England

    @virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.

  • semcglone Stuart McGlone (@semcglone) reported from London, England

    @virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh

  • iamBazSR3rs PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England

    @virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡

  • LeePatmore Lee Patmore (@LeePatmore) reported from Basildon, England

    It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia

  • Mike__Lloyd Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    @virginmedia clearly there is a speed problem with Virgins internet speeds tonight looking at others and i am also having the same sorts of sub 10mbs speeds.

  • john22_1 john (@john22_1) reported from Southend-on-Sea, England

    @simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it

  • MSBaptiste55 Mark Baptiste, MBA (@MSBaptiste55) reported from Romford, England

    @Daily_Express WTF, they @virginmedia could have said that when I enquired some time ago today preferring for me to run around in circles. Absolutely Diabolical and Shambolic Service.

  • anna0898 Anna Bellwood (@anna0898) reported from Sutton at Hone, England

    @virginmedia WiFi down all day twice this month! What is going on! This girl needs to work 🤓

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • MichaeloooDavey Michael (Burt) (@MichaeloooDavey) reported from Romford, England

    @virginmedia hello, Internet is dropping out a lot down RM124EY Can you check what is happening please :) TY

  • CounterCultureG Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • theonionlives James Campbell (@theonionlives) reported from London, England

    So once again my internet is not working @virginmedia

  • anna0898 Anna Bellwood (@anna0898) reported from Sutton at Hone, England

    @virginmedia There is an issue in my area. Expected time for the issue to be resolved is four hours away 🙄

  • PamGayford Pam Gayford (@PamGayford) reported from Billericay, England

    @jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • esmelucy23 Frances Lyle (@esmelucy23) reported

    @virginmedia Please can you sort out the awful picture quality on BBC and ITV. Have rebooted the Tivo but no joy. Error says W02, on ITV.

  • nishjunior Nishan (@nishjunior) reported

    @virginmedia VM support team if they can't answer your question they will just hand up, what a service!

  • moazkirmani Moaz (@moazkirmani) reported

    @virginmedia hello, I hope someone will be reading this and looking to address absolutely terrible customer service you have got. My wife tried to get VM broadband services at the address we are moving to.

  • BrixhamUK PennG0VQY (@BrixhamUK) reported

    @virginmedia visited me in the week and installed the cabling and my new Hub. He left me to plug everything in, when I was ready. "Just plug everything and and it will work, he said." Well, it doesn't work. I don't know why. I've had to go back to BT Internet. #Virginmedia

  • aerotec Richard Street (@aerotec) reported

    @virginmedia No! That's the slow waste of time CS Chat. I'm just so so past it with wasting my time with you! Can SOMEONE please take ownership of this and help me. Had no BB or phone for a month now. Does ANYONE actually care?

  • rowsdowser Robert Venes (@rowsdowser) reported

    @virginmedia Order it myself if it becomes available. And I’m supposed to get a free mobile SIM as part of bundle but nothing, no communication at all since initial call to a virgin guy that doorstepped us. For a new customer, feels like you got your money and don’t care now

  • lbn21 Jakub M. ***** *** (@lbn21) reported

    @virginmedia is your customer service team working? I’m trying for last few days to speak to someone about moving house but no luck… chat says system error and on phone nothing after 20min waiting

  • CareyBenn Carey Benn (@CareyBenn) reported

    You never fail to disappoint @virginmedia. Today you’ve sent me an £80 bill, for a mobile that is fully included in our bundle. And a threatening email about returning your equipment to a drop off point. I used your online system to book a collection date weeks ago. Clowns!

  • coinoperated79 Someone called Nicky (@coinoperated79) reported

    @virginmedia No because the bloke installed it in my bedroom which is another ongoing complaint.

  • mariepeacock Marie Peacock (@mariepeacock) reported

    @virginmedia Complaint made in November, December and January. Not heard anything (other than a holding letter). Requested PAC code and cancelled my SIM just over a week ago and was called within 10 minutes!! Not to help either... Just to tell me I can't.