Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: Romford, London, Southend-on-Sea, Basildon, Brentwood, Canvey Island, Chelmsford, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Romford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
I am getting the serious **** with @virginmedia absolutely appalling service!!!
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Stephen Pemble
(@Pemble93) reported
from
Romford, England
@virginmedia I’m moving house, your telephone message tells me to go online, online tells me to call. HELP.
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice
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steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia still no connectivity at all for me in SS0. Running a successful ISP should also surely include upda ting customers when issues arrise. Internet connectivity in this day and age is a utility, not a nice to have. #virginmediadown
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Chris L
(@ChrisyL1) reported
from
Basildon, England
@virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
Another afternoon on to @virginmedia with absolutely no body willing to help. The customer service is as appalling as the service they provide. The sooner I can get back to @skytv the better #virginbroadband #virginmedia #con #ripoff
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@pm1972 @virginmedia I feel your pain so far I’ve waited 3 days just to reset a password to read my mobile bill which I’m being charged for and not having any signal to text or call.😡🤬🤯
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
All ******* weekend on to @virginmedia about their shit service and absolutely nothing
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Joana
(@joana_ferreira1) reported
from
Sutton at Hone, England
@virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aleem
(@Aleem_A) reported
@virginmedia Sorry but why should I book an engineer after 2 hours when various people are also reporting the same issue as well. Really poor service over these past two days
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Simon Mills
(@millsmeister) reported
@virginmedia Well what do you know? Good job I didn't hold my breath. The red button on golf channel 505 now NOT WORKING AGAIN!!!! (Pictures but musical accompaniment) Sort the ******* thing out. 🤬🤬🤬🤬🤬 I am at the end of my tether with you useless bunch of #%€*$
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Matthew Ryan
(@MattRyan974) reported
@virginmedia I cannot connect my wifi baby monitor camera to your network. I am just a new customer, and i know the camera is working, as it worked perfectly with my last broadband provider
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SouthBirminghamVilla
(@SouthBirmingham) reported
@virginmedia @Destroyerofpiz2 I have been a customer since 1998. Been told that I cannot have a new customer deal as I would have got a welcome discount when I joined. Did not have a discount in 1998, will be leaving in July when my contract ends in July this year after 24 years.
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Paisleigh Hagan
(@PaisleighHagan) reported
ONCE AGAIN @virginmedia I CANT GET ON MY ACCOUNT OR GET MY PASSWORD TO CANCEL THIS SHITSHOW OF A SERVICE.
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Angmac
(@angmac9) reported
@virginmedia 2/2 yesterday she called again, was told there wasn’t an issue. She said as could t be resolved she wanted to leave, was told she couldn’t do that until bill was paid as she had used some data. Had to use data as can’t get calls!
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Kirsti Bobbett
(@itskirstib) reported
@virginmedia I spoke to someone but all they could advise was that it was booked for Monday and no info on any changes. Really unhappy with multiple issues before the service is up and running. Also noticed better deal from other provider which includes additional services at cheaper price
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jono sullivan
(@sullivan_jono) reported
@virginmedia how do I get help logging into virgin media tv on my laptop it brings up a error message saying try again later its now been 2 weeks of trying
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Aleem
(@Aleem_A) reported
@virginmedia Still getting intermittent issues with broadband. Service checker saying issues in my area again.
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NORMA DIXIT
(@DixitNorma) reported
@virginmedia Nope. When I phoned up about it, some *** in Mauritius said I didn't need one and cancelled the order. He was very rude. As I said, swindle. My renewing was based on getting boosters to to up my waning signals so this is fraud, in my eyes.