Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Romford, Basildon, Grays, Wickford, Brentwood, Dartford, Chelmsford, Rochford, South Benfleet, and Billericay.

City	Problem Type	Report Time
Southend-on-Sea	Internet	9 hours ago
Southend-on-Sea	Wi-fi	2 days ago
Romford	Total Blackout	4 days ago
Southend-on-Sea	Internet	6 days ago
Basildon	TV	6 days ago
Southend-on-Sea	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 2 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 3 minutes ago from Sutton at Hone, England

  @virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 8 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 11 minutes ago from Sutton at Hone, England

  @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 16 minutes ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  David Ball (@dicksielives) reported 16 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

• 
  Kim Edwards (@KimEdwards48) reported 24 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  Russell Norris (@rrrussboy) reported 24 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 27 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Paul Dwyer (@pauldee74) reported 30 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 30 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 32 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  Robert Smith (@RobertSSmith66) reported 32 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  rachel Wheelhouse 🇺🇦 (@RWheelhouse1) reported 34 minutes ago from Chelmsford, England

  @virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed

• 
  Joseph Sweeney (@JosephS65112253) reported 39 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Katie Williams (@katie_2521) reported 45 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

• 
  Penny Rolfe nee Acres (@wonky1961) reported 47 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  charlie and Blossom (@LaurenLFlower) reported 50 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  Katie Williams (@katie_2521) reported 57 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Phil (@feyipuk) reported 58 minutes ago from Crayford, England

  @virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 6 minutes ago

  By December 2025 @virginmedia ongoing service monitoring determined I needed a free hub to stabilise connection. Lost track of how often internet has gone down for few minutes or so then come back. However, in last month it has been out for hours 3 times. 2/?

• 
  Tommy Fitz (@blugun) reported 7 minutes ago

  @virginmedia down again, 2nd time in two days🙄🙄🙄

• 
  MakkaZilla (@MakkaZilla) reported 10 minutes ago

  @virginmedia I moved back to you 6 months ago, and until recently things were going okay. But I've just lot service again, I've lost count of how many times we've lost connection in the last 2 weeks or so. What on earth is going on???

• 
  Davie G 🇬🇧 (@fredbeare) reported 11 minutes ago

  @biggle1908 Wouldnt touch virgin media witha barge pole, agreed to join them then customer service set in was apallingso pulled out

• 
  FoundNemo (@NemoH666266) reported 14 minutes ago

  I'm so unbelievably ****** off that @virginmedia have **** the bed with streaming Sky Sports + and not even taking responsibility for it. Trying to say there isn't an issue. We pay for a service and spend all day looking forward to watching the game and nope...doesn't work

• 
  Ian Davies (@IDavies1979) reported 18 minutes ago

  @biggle1908 There Internet is faster but Virgin media are a nightmare to deal There by far the worst of all the platforms

• 
  Jase Whelan (@WiJayWhelan) reported 18 minutes ago

  @virginmedia so 4 days later i receive this 😡Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012405802. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 12/08/2026 13:00:00

• 
  Dadaldo (@HRH_Duke_of_Url) reported 18 minutes ago

  Virgin Media are the worst. They strong armed me into a ****** deal to take out an O2 sim for £5 a month just to get affordable broadband. Now when my broadband's down, which happens weekly, I check their online service checker and it bounces me to a virgin02 sign in page.

• 
  Box National (@BoxNational) reported 20 minutes ago

  Hi , how can I escalate a serious issue which after 7 days is getting worse and im getting packages and increases which I am not asking for in fact I cant believe the incompetence from your customer services, its really bad and I need to speak to someone urgently @virginmedia

• 
  Chef Paul (@ChefPaul41) reported 20 minutes ago

  Reckon we had better offerings on TV last week in our lodge ( caravan ) with Freeview than we do back home with virgin media. TV sucks.