Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 03/16/2026 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Chelmsford, Southend-on-Sea, Longfield, Basildon, Dartford, Romford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomChelmsford Total Blackout
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • _abbimitchell Abbi Mitchell 🔮 (@_abbimitchell) reported from Romford, England

    @virginmedia our internet has been rubbish lately but today it’s completely down with no signs of life. Tried to check service on the website and your website says our post code isn’t valid?

  • bendeguz2701 bendeguz270 (@bendeguz2701) reported from Romford, England

    Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia Just dialled1471 The originating number was 01424 850444 does that help?

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??

  • steve01395341 steve (@steve01395341) reported from Crayford, England

    @virginmedia There is nothing with service could I have a hub 3 ??

  • steve01395341 steve (@steve01395341) reported from Crayford, England

    @virginmedia I’ve never had this problem before

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

  • Tommy_Doyle Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • c1ormy Claire - with a capital C (@c1ormy) reported from Gravesend, England

    @virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website

  • 303marty Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    @virginmedia Another nuisance call from Virgin overseas..Disgraceful...telling me I was going to get the Boxing channel as I was a valued customer all for another an extra £8 a month..You have had one warning do something about it or I will report you.........

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    @davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!

  • statusquo44 Peter Fudge 💙 (@statusquo44) reported from Canvey Island, England

    @leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?

  • peteholbrook Peter Holbrook (he) (@peteholbrook) reported from London, England

    @virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks

  • becshawyer Becca (@becshawyer) reported from Wickford, England

    @virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OFarrell86 Commodus (@OFarrell86) reported

    @VMSportIE WTF is Virgin Media More? What channel on sky?

  • KarthiMahade Karthi (@KarthiMahade) reported

    UK WiFi strength is still in 90s . #wifi @virginmedia Please , can you change age old router? This damages ur brand image,if u care. Can't get decent signal across a room. Receiving 1/10 of total priced signal. UK middlleclass homes aren't that big ,1000sqft. Tech scam.

  • neelampatel80 Neelam Patel (@neelampatel80) reported

    @virginmedia I have tried but no one seems to help as I do not have an account

  • Scottydee1986 UndyingCarcass (@Scottydee1986) reported

    @virginmedia Sound ill just sit here and wait then yeah, wait for a full investigation to happen. I thought I would never leave Virgin but this situation may just make me rethink. Terrible.

  • Scottydee1986 UndyingCarcass (@Scottydee1986) reported

    @virginmedia @yodel Spoke to someone at your call center and there is nothing they can do...so now I have to go down to the Yodel depot and kick their doors off the hinges ....cheers Virgin (not)

  • SmithysMaud Mrs Smith (@SmithysMaud) reported

    @virginmedia It was offered by the tech and then confirmed by customer service on Monday. They just won’t tell me when it’s going to be done.

  • c16gav Gav Thorne (@c16gav) reported

    @virginmedia @b8sey82 The correct way to go...Virgin media customer service is absolutely appalling!

  • Genji_bow Leon-The Lord of The Revel (@Genji_bow) reported

    @virginmedia Yeah, I'm a streamer and i have 48 hours pay to my bill and i know it was delayed which i know, i was wondering if i could have an extrension to next tuesday to resolve the issue- I'm content creator and i just a little more time

  • Kid_Crux Adam Shepherd (@Kid_Crux) reported

    @virginmedia As a customer for over a decade, im saddened by the post contact price hike. You offer more for less for new customers but what do you do for loyalty? Should I switch to be a new customer for another?

  • payneardo Dave Payne (Payneardo) 😇 (@payneardo) reported

    @virginmedia hi, got an issue with no sound on one of my boxes on all ITV channels & some channel 4 channels? Seems to work on all other channels. 🤔 Any ideas please ?