Virgin Media Outage Report in Basildon, Essex, England
Why is my Virgin Media service not working?
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The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 2 hours ago |
|
Gravesend
|
Internet | 20 hours ago |
|
Southend-on-Sea
|
TV | 4 days ago |
|
Southend-on-Sea
|
TV | 6 days ago |
|
Basildon
|
Internet | 6 days ago |
|
Basildon
|
Wi-fi | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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alan brown (@alansbrown) reported from Sutton at Hone, EnglandHey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help
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SB78 (@Steve_Butler) reported from Gravesend, England@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Cathy Wilkinson (@CaffWilkinson) reported from Crayford, EnglandThe problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia
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Cathy Wilkinson (@CaffWilkinson) reported from Crayford, EnglandTotal frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!
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Emma douglas (@DouglasEmma07) reported from Basildon, England@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England@virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.
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istvanski (@istvanski) reported from Sutton at Hone, England.@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.
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Gerry (@GerryCity) reported from Romford, England@virginmedia I have sent you an email after being cut off by your customer services while trying to cancel my broadband contract really poor service when it comes to cancelling
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NJ Fishing Tackle (@njfishingtackle) reported from Gravesend, EnglandVirgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Namron #FBPE (@NormanStiff) reported from Grays, England@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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Casey McCabe (@CaseyMcCabeee) reported from Sutton at Hone, England@virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!
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djbhammer (@djbhammer7) reported from Crayford, England@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.
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djbhammer (@djbhammer7) reported from Crayford, England@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.
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djbhammer (@djbhammer7) reported from Crayford, England@virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.
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Bill Burey (@bburey) reported from Sutton at Hone, England@virginmedia disgusting service you wait in all day for an installation to be told it’s been cancelled when you call and the Philippines call centre you speak too cannot help at all - day lost of work virgin don’t care. Then told now have to wait until the 17th April.
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Natalie Warby (@Shiiirl_xx1) reported from Romford, England@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
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Roger Savill (@RogerSavill_) reported from Sutton at Hone, EnglandVirgin once again fail to listen. Phone line stopped working again problem is always Junction box outside but they make me stay home for them Again!! #virginmediocrity #virginmedia #appallingcustomerservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eloisa Rodrigues (@eloisarod) reported from Tottenham, England@virginmedia There seem to never be a problem, and yet everyday the internet drops out…
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Brontë Appleby (@BronteAppleby) reported@virginmedia Thanks for this KF. Just to clarify that I can't put my email address/password in at all when I use webmail to sign in - it goes straight to the error message when I click the email button. Does that impact what I need to do with My VM? Thanks again.
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APvoiceovers (@apvoiceovers) reported@virginmedia Can't access my mail. Keeps telling me it can't sync and I can't access it via the web browser either. Service Problems??
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Scottish agus moiteil 🏴 saor Alba (@scottishlass1st) reported@virginmedia What is showing is never been out for deliver but estimated time 6th Dec. As in Monday gone. Same old story when you contact them.
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Tito Payne (@PayneTito) reported@virginmedia Test line says there are issues. Whe know that as we have had no internet or very sporadic internet for 5/6 days now.
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A.❄⛄ (@ghosthermione) reported@virginmedia @VirginMediaIE i mean *you* reached out, here? 🤨 so... @VirginMediaIE who do i contact to get my plan reevaluated, the web chat didnt go anywhere when i tried the other day, and the plan selector thing isn't letting me select the same price as an existing customer
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Kunwar Singh (@knishantsingh) reported@virginmedia internet not working in E11 again.. without any known issues or status in your website… what’s going on?
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ComplyMe Ltd (@ComplyMe1) reported@virginmedia - no business broadband since 25 November and absolute no customer service no response to raising faults via their website. This is appalling customer service where it is impossible to speak to anyone.
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Rob Lang (@brainwipe) reported@tjrobinson @virginmedia They lied to me over bandwidth and latency. I'll never go back.
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Andrew Billen (@andrewbillen) reported@virginmedia I have been on that too, I am afraid. People reach the same stalemate, being told the email service was sold to Talk Talk, who don't talk to Virgin Media engineers or VM customers. Do you have a direct line?