Virgin Media Outage Report in Basildon, Essex, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 3 days ago |
|
Southend-on-Sea
|
TV | 5 days ago |
|
Basildon
|
Internet | 5 days ago |
|
Basildon
|
Wi-fi | 6 days ago |
|
Romford
|
Wi-fi | 8 days ago |
|
Southend-on-Sea
|
Wi-fi | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Michael harrison (@mackenziedarcy) reported from Grays, England@virginmedia Spoke to your team, they were no help what so ever. Basically said you have 2 years left on your contract LIKE IT OR LUMP IT
-
Kyle Simon Fair (@KyleFair1985) reported from Romford, England@SkyUK sort your help line out! ‘Calls are taking longer to answer, you may be waiting up to 10 minutes. Currently it’s 18 minutes 7 seconds on hold. Pay over £119 a month for a service I ain’t getting. @BT @virginmedia might be getting a new customer soon!
-
Emma douglas (@DouglasEmma07) reported from Basildon, England@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
-
Karen Cummings (@someonesnan) reported from Sutton at Hone, England@virginmedia Also your response to social media is crap
-
NJ Fishing Tackle (@njfishingtackle) reported from Gravesend, EnglandVirgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
-
Sheena Woodward (@sheena_woodward) reported from Sutton at Hone, England@virginmedia Please call me you have broken data protection rules and I still can't get through
-
Gerry (@GerryCity) reported from Romford, England@virginmedia I have sent you an email after being cut off by your customer services while trying to cancel my broadband contract really poor service when it comes to cancelling
-
Gill Dale (@GillDale3) reported from Sutton at Hone, EnglandPlusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven
-
Natalie Warby (@Shiiirl_xx1) reported from Romford, England@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
-
Karen Cummings (@someonesnan) reported from Sutton at Hone, England@virginmedia Still hanging on 25 minutes you really care about your customer
-
Ben (@benjaminlangham) reported from Basildon, England@richardbranson your virgin media service is shocking! I thought your ethos behind running your companies was a lot better than the top providers but I was wrong, your worse! #leaving
-
Malcolm Saunders (@Malcy7) reported from Crayford, England@virginmedia never use #virginmedia constantly shafting us for money for things we haven’t agreed to. 4 months in a row, 4 different things. Now denying conversations happened and won’t recall recorded calls. Disgusting for a 15yr customer.
-
alan brown (@alansbrown) reported from Sutton at Hone, EnglandHey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help
-
SB78 (@Steve_Butler) reported from Gravesend, England@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
-
Ray Stower (@1CreativeRay) reported from Wainscott, England@virginmedia No communication from you & no updates.This was one of the worst possible times of year for sports fans for this to happen. This is happening regularly since KIER group took over. I’ve had to make nothing but complaints the last 12 months. Appalling standards/service
-
istvanski (@istvanski) reported from Sutton at Hone, England.@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.
-
Sheena Woodward (@sheena_woodward) reported from Sutton at Hone, England@virginmedia No can't get through I owe you money I have wrong contract. You have broken data protection rules and my credit score could be affected.
-
Jon Lovett (@Pegaso650) reported from Basildon, England@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
-
istvanski (@istvanski) reported from Sutton at Hone, England.@virginmedia So the day after giving feedback regarding a technical visit I find that the password given to me for the replaced router is suddenly no longer valid. Left without expensive WiFi & still paying for it. Your ‘service’ is a total joke.
-
Nic Foakes (@Nicsboys2) reported from Grays, England@virginmedia 4o mins into watching #AStarIsBorn and there's a problem with my mates connection on her media box... Sort this 🤬 out.... grumpy is an understatement.) Lucky there's wine or you could have 3 pissed off ladies calling you waiting to be next for the next hour!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Simon (@goneinsixtysecs) reported from South Shields, England@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
-
Nicola Cooper (@Cooper100Nicola) reported from Reading, England@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
-
liz de oliveira (@lizdeoli) reported from Sudbury, England@virginmedia I have rung twice waited over 2 hours and still can’t sort out a request to cancel an account for someone who has learning difficulties and is escaping domestic violence. Disgraceful
-
John M Hunt (@Johnmhunt) reported from Oxgangs, ScotlandI’ve been looking at switching to the ultimate Oomph package with @virginmedia but it’s just gone up £20 and as an existing customer (not TV though) it’s probably not nearly as good a deal Vs new customer deal. Looks like I’ll have to renew with Sky again for 18 months.
-
mike atkinson (@micky69er) reported from Stockport, England@SonosSupport I am having issues with my beam at the moment . I have played movies from a couple of sources for eg Apple TV & virgin media through Xbox one & the settings dream to be showing playback as 2.0 not 5.1 & not sure why.
-
🤷🏼♂️Matt Bates™👨🏼💻 (@jijimon2000) reported from Brimington, England@virginmedia not gonna lie. Second night in a row that the router keeps rebooting and the internet keeps cutting out. I can live with that......tomorrow when I have a new cohort of learners to enrol if it’s not working, that’s gonna cause me a huge amount of stress
-
💎 (@_auralaura_) reported from Birmingham, EnglandVirgin Media are ******* shit. Wi-Fi and TV keeps going on and off so now my laptop has just decided that it's not going to connect anymore.
-
Neil Milliken (@NeilMilliken) reported from Cobham, England@MarshaCollier @MiaD @AkwyZ @rwang0 @dhinchcliffe @JolaBurnett @ipfconline1 @alvinfoo @helene_wpli @digitalcloudgal @KeithKeller @DigitalColmer @TmanSpeaks @HaroldSinnott @jeffkagan @virginmedia It baffles me how an Internet Service Provider has not been capable of successfully implementing call centres from home when my bank has managed to. They own the infrastructure for goodness sake.
-
William Morrison (@WmMorrison1984) reported from Edinburgh, Scotland@virginmedia Can someone please help me cancel my broadband it's now less than 30 days til my contract ends but have been trying to cancel for the last 12 days. Terrible customer service.
-
🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, EnglandFFS @virginmedia internet down again. It’s the demand it’s been this shot for over a year and same old same old.