Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 2 days ago |
|
Gravesend
|
Internet | 3 days ago |
|
Southend-on-Sea
|
TV | 6 days ago |
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Southend-on-Sea
|
TV | 8 days ago |
|
Basildon
|
Internet | 8 days ago |
|
Basildon
|
Wi-fi | 9 days ago |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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James Marsh (@JamesMarsh1974) reported from Crayford, England@adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.
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David A Byron (@divadnoryb) reported from Grays, England@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
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Chloe Elizabeth (@ChloeLizzyRead) reported from Hextable, England@virginmedia hey there, broadband has been extremely temperamental this whole day, this morning it was completely down then after a few resets I’m only able to achieve a connection on certain devices, would like to resolve this issue ASAP !!
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Gavin Ball (@gavJball) reported from Crayford, England@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia I’ve just got through to them and they have advised is issue in DA7. Sending engineer no idea how long out for
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Lynda Lynch (@LyndaLy68271095) reported from Stone, England@virginmedia John I have sent a text as you have advised I don’t want to leave Virgin I have been a customer for many years however it’s very frustrating not being able to get a signal in my home
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linvell taylor (@LinvellT) reported from Sutton at Hone, EnglandSorry to let you down guys @virginmedia just take our money but won’t provide a professional service
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Gavin Ball (@gavJball) reported from Crayford, England@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia It’s now back up... easily fixed @virginmedia be good to know what the problem was
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James Marsh (@JamesMarsh1974) reported from Crayford, England@virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.
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Lynda Lynch (@LyndaLy68271095) reported from Stone, England@virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit
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Rick Jewell🌹LabourSocialist #ToryBrexit (@RMJewell) reported from Sutton at Hone, England@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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Marc Tobin (@Cod49ers) reported from Grays, EnglandAnother afternoon on to @virginmedia with absolutely no body willing to help. The customer service is as appalling as the service they provide. The sooner I can get back to @skytv the better #virginbroadband #virginmedia #con #ripoff
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Lynda Lynch (@LyndaLy68271095) reported from Stone, England@virginmedia This was the message at 3.30 I will not be at my desk in a few minutes, do not worry I will pick this up once I am back at my desk, appreciate your patience. At 7.30 say wow long break. And you reply with the standard due to c19 blah blah then back to square one stupid questions
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Gavin Ball (@gavJball) reported from Crayford, England@virginmedia same here. On hold trying to call. Your site is not even acknowledging a problem. We have no internet or land line phone. DA7 #virginmedia
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Ben Cox (@Coxy009) reported from Basildon, England@virginmedia my internet connection is still being affected by the issue you had a few days ago! This is not good enough and I expect better.
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Marc Tobin (@Cod49ers) reported from Grays, EnglandI am getting the serious **** with @virginmedia absolutely appalling service!!!
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Lynda Lynch (@LyndaLy68271095) reported from Stone, England@pm1972 @virginmedia I feel your pain so far I’ve waited 3 days just to reset a password to read my mobile bill which I’m being charged for and not having any signal to text or call.😡🤬🤯
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Mark Booth (@thebooooooth) reported from Basildon, EnglandSo @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone
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Lynda Lynch (@LyndaLy68271095) reported from Stone, England@virginmedia can confirm that there is an ongoing works in your area to improve the connection. This has started yesterday night, but we don't have an estimate time for the fix. I also have checked that there is no nearby tower to get a connection from, so we don't have to do any troubleshoo
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BrazilArte (@BrazilArteUK) reported from Southend-on-Sea, EnglandI’ve been waiting in all day for a package. For them not to deliver as they couldn’t ring the door bell. @virginmedia please don’t use @YodelOnline anymore they are the worst company ever.
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Gavin Ball (@gavJball) reported from Crayford, England@virginmedia I have lost internet and home phone so can’t call you as no number listed on app. Are there any problems in bexleyheath DA7. Urgent time cannot work
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Chatfield (@BillyChatfield) reported@virginmedia I was due to get a call back on Tuesday and didn't, so i rang back myself and was told the sales team will call me back within 72hrs... still nothing. Are you purposely wanting customers to leave and find another provider, or just really poor customer services?! 🤔
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Chris 🏳️🌈 (@strutcakes) reported@virginmedia @xcsuhayla This is NOT ACCEPTABLE. You can’t get through to anyone over the phone and your “fix estimates” change every couple of hours. Why can’t you provide accurate information? It’s beyond a joke how awful you’ve been for the past 48 hours.
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Samuel Chesson (@SammyChess) reported@virginmedia @willjennings80 As @willjennings80 mentioned the service has been down since 11am yesterday. It is now saying it will be fixed at 10am tomorrow, but that doesn't inspire much confidence as we have already had 4 or 5 different fix times already. Is there any possibility of more information?
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Eamonn Moran (@eamonn72) reported@virginmedia Hi, it’s my Mobile Data that’s really slow, it’s been over a week! The agent I spoke to got me to do a network refresh. When will it be back up to speed?
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David (@feenixtatt) reported@virginmedia after having status of repair being fixed at 1900 switched at 1845 to 1000 tomorrow. Now 48 hours no service #virginmediadown
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El Combe (@c_combe) reported@virginmedia what's the status of the issue in SW2 issue is FO08869366 I've been out of action for more than 24 hours. I need more transparency please. #OutageUpdate
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Samuel Lynam (@soundiesam) reported@virginmedia how has my internet now been down 2 days and you haven’t contacted me with a reason and your get updates function isn’t working. How can it possibly take 2 days to fix an issue. Your customer service is terrible.
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Dale (@jetset82) reported@virginmedia We have told each team the series of events and how their work last month resulted in our outage, yet it has taken them them 3 weeks to feed a new cable. Shame another team has to physically connect it to the property, which has so far taken another 3 days...
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brad_lfc12 (@brad_lfc12) reported@virginmedia Still having issues everyday it’s a joke I click that link it says everything is fine. How do I cancel my internet with you lot it’s a ******* joke
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Liam Biggs (@CazuaLLUK) reported@virginmedia 0345 454 1111 - and it cuts off saying your too busy, DM me please we'd like to get this resolved. The customer service today was shocking!!