Virgin Media Outage Report in Basildon, Essex, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 2 days ago |
|
Southend-on-Sea
|
TV | 4 days ago |
|
Basildon
|
Internet | 4 days ago |
|
Basildon
|
Wi-fi | 5 days ago |
|
Romford
|
Wi-fi | 7 days ago |
|
Southend-on-Sea
|
Wi-fi | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Jon Read (@joniread68) reported from Great Baddow, EnglandAny @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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garveyjd3 (@garveyjd3) reported from Sutton at Hone, England@virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....
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Kos Skassis (@lonewharf) reported from Crayford, England@virginmedia 2 hours of no broadband. Got text to say services back up. Its now gone offline again, but your service status says everything is fine in the area 😞😞
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Dean Longman (@DeanLongman1) reported from Sutton at Hone, England@virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?
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Laura Dyer (@MrsDyer25) reported from Great Baddow, England@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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katie lee (@katiewoo26) reported from Chelmsford, England@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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Charmaine Rhule (@Charms64) reported from Sutton at Hone, England@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Gary Thompson (@goonergeek2000) reported from Grays, England@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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TheTraveller🇬🇧 (@AndythePlank) reported from South Ockendon, England@virginmedia @virginmedia trying to home school our child, WiFi is crap!
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Jon Read (@joniread68) reported from Great Baddow, England@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Steve (@MFC_Steve) reported from Romford, England@virginmedia Do you know your phone lines are down ?
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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Laura Dyer (@MrsDyer25) reported from Great Baddow, England@virginmedia Yes and I am doing it again now. No network issue has been found
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Kos Skassis (@lonewharf) reported from Crayford, England@virginmedia I have no broadband service, in DA7 area. Is there an issue in the area.?
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Steve (@MFC_Steve) reported from Romford, England@virginmedia so Virgin is a media company that is uncontactable by Phone, email, Twitter and message service. Who on earth would trust them with their business if they can’t manage themselves
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Morvarid (@Morvaridp) reported from Chigwell, England@virginmedia absolutely useless customer service, with no knowledge of what to do and how to resolve issues. Each person tells you something different and unable to resolve a problem with WiFi connection! How am I meant to work from home with no internet? They don’t care!
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🐇Megan🐰 (@MeganJuliaaa_) reported@virginmedia great, it says going to be down for the whole day.. now i’m going to have to use my 4G which is going to cost a fortune
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Goat (@Babyootang) reported@virginmedia No! They lied and said I phoned and cancelled the installation - obviously I did not and I asked for a recording of the alleged phone call which still has not materialised! Engineer came out 22nd March and said no problem to install at property but still no installation!
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Goat (@Babyootang) reported@virginmedia I called that number and it is just a customer service operator who I had to explain everything again to be put through to pre installs and I have to repeat everything again! They are not helping at all-this is the team that lied to us only yesterday!
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Claire Bernard (@ClaireBernard17) reported@virginmedia where is the web form in the contact us part of the website? I want to make a complaint in writing about the unfairness of the early cancellation fee. I shall also contact the Ombudsman.
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Nineteen79 (@Nineteen791) reported@virginmedia It's been like this for days. Neighbours say no one has come to fix this
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Andrew (@a_j_woodford) reported@virginmedia please can you give me a number to cancel my order at pre-installation stage. Thank you
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Caroline Armstrong (@Carolin05779734) reported@virginmedia Yes I have done that. I would like an engineer to come and look at it because tech support only has one response which is factory reset. I was told its against your protocol to send someone when they can do it over the phone. But they can't because it still doesn't work
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Sophie Stevenson (@sophiestevox) reported@virginmedia Yes we have but why does it keep saying the service is down in my area when other people’s in my area are working fine
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🐇Megan🐰 (@MeganJuliaaa_) reported@virginmedia how long do you think it will take to be repaired? it’s been patchy for a while before it completely went down as well