Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Gravesend, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
Hey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Natalie Warby
(@Shiiirl_xx1) reported
from
Romford, England
@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
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istvanski
(@istvanski) reported
from
Sutton at Hone, England
.@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Gerry
(@GerryCity) reported
from
Romford, England
@virginmedia I have sent you an email after being cut off by your customer services while trying to cancel my broadband contract really poor service when it comes to cancelling
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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Michael harrison
(@mackenziedarcy) reported
from
Grays, England
@virginmedia Spoke to your team, they were no help what so ever. Basically said you have 2 years left on your contract LIKE IT OR LUMP IT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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stelly
(@stelly1878) reported
@virginmedia Holy crap guys!!!!
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Jimmy Anderson
(@Jimmyando1909) reported
@virginmedia Reduction in bills ? For shocking service I hope .
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Lee M
(@leemacca25) reported
@LukeF125 @virginmedia @O2 Checker and it's all in blue for mobile broadband apparently! No guarantee of a fix though despite the ridiculous price increase. How's it's allowed I'll never know.
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Krissbro
(@krissbro) reported
Imagine being an ISP and not updating your customers of a new outage via any online means. Thanks for causing me to miss my Salesforce Exam, I'll be sure to send you the reschedule bill #virginmedia
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Rich
(@RichGTR) reported
@virginmedia my services have juts gone down and your website and app don’t work. Any info on situation in the PO7 region please?
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Victoria Sullivan
(@victoriaplum71) reported
@virginmedia Another missing refund from loss of service then. Ours hasn’t worked all day. You never refund money back. I’m glad we’ve cancelled. Can’t wait to be rid of your awful service
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Victoria Borg
(@VictoriaBorg10) reported
@virginmedia Mine is completely down. Arghh. Can you give an update when it’s back up
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DJ Mike Hackett
(@DJMikeHackett1) reported
@virginmedia Get it fixed is all I can say piss poor service
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ScotsSaboteur 🏴 🦕
(@ScotsSaboteur) reported
Is the outage over the whole of the UK? No broadband in Edinburgh, @virginmedia website status page isn't accessible either? #virginmedia #Virginmediaoutage
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Errant Thud
(@ErrantThud) reported
@FPSpsychoYT Yes, virginmedia problem