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Virgin Media

Virgin Media outages and service status in Basildon, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Aug 12, 7:50 AM GMT+1.
  • 59% Internet (59%)
  • 16% Wi-fi (16%)
  • 14% TV (14%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 12: Problems at Virgin Media

Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Chelmsford, Basildon, Romford, Grays, Wickford, Brentwood, Dartford, Rochford, and South Benfleet.

CityProblem TypeReport Time
Southend-on-Sea Internet 15 hours ago
Southend-on-Sea Internet 20 hours ago
Chelmsford Internet 1 day ago
Basildon Wi-fi 2 days ago
Southend-on-Sea Internet 2 days ago
Southend-on-Sea Wi-fi 4 days ago

Nearby cities with recent reports

Southend-on-Sea

4 recent signals

15 hours ago
Chelmsford

1 recent signals

1 day ago
Romford

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • NickMillerUK
    Nick Miller ๐Ÿ‡บ๐Ÿ‡ฆ (@NickMillerUK) reported from South Ockendon, England

    @virginmedia somehow you have reset my Dadโ€™s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. โ€œComputer says noโ€. If you canโ€™t see the issue with this then you (Virgin Media) are the problem. Iโ€™m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • LockeyJordan
    jordan lockey (@LockeyJordan) reported from Sutton at Hone, England

    @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to ยฃ225 even though it's supposed to be ยฃ130 and we have never missed a payment

  • Matty411
    Matt Frow (@Matty411) reported from Corringham, England

    @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

  • discobabe76
    DragonFish ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡น (@discobabe76) reported from Sutton at Hone, England

    @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

  • feyipuk
    Phil (@feyipuk) reported from Crayford, England

    @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

  • VenusEnvi
    VenusEnvi (@VenusEnvi) reported from Grays, England

    @virginmedia whatโ€™s the point of asking me to text when Iโ€™m ready to set up the new hub if your going to deactivate the old one before Iโ€™m ready!! Good job I have unlimited data on my mobile network!!

  • dicksielives
    David Ball (@dicksielives) reported from Romford, England

    Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

  • NoddyMaccy
    โœ–๏ธ๐”ป๐•–๐•’๐•Ÿ ๐•„๐•”๐”ฝ๐•’๐•ฃ๐•๐•’๐•Ÿ๐•–โœ–๏ธ (@NoddyMaccy) reported from Romford, England

    @virginmedia My phone is now over two weeks late, which isnโ€™t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. Iโ€™m not gonna pay my bills with no phoneโ€ฆ

  • NoddyMaccy
    โœ–๏ธ๐”ป๐•–๐•’๐•Ÿ ๐•„๐•”๐”ฝ๐•’๐•ฃ๐•๐•’๐•Ÿ๐•–โœ–๏ธ (@NoddyMaccy) reported from Romford, England

    @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia Of course. Iโ€™ve done everything required of me: I was told itโ€™s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

  • WhiskyOneIce
    Mark ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters

  • coxychris
    chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • getpipfit
    Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

  • pwingers
    Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England

    @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

  • SeasideAPNP
    Liam Stanley๐Ÿ’™ (@SeasideAPNP) reported from Sutton at Hone, England

    @AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer

  • KatiePurkiss
    Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! ๐Ÿ˜”

  • muzzlejuice
    Steve wilson (@muzzlejuice) reported from Sutton at Hone, England

    @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia Iโ€™ve spent over 2 hours on the phone and I lost count of people Iโ€™ve spoken to when I got to 12. Thatโ€™s just today and this has gone on for weeks. Pretty sure you wouldโ€™ve lost me as a very longstanding customer by the time 28 days is up.

  • pauldee74
    Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • D4N7O
    DANJO ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟ (@D4N7O) reported

    Is sky sports + not working for @virginmedia users? #SkySportsPlus

  • southsugliest
    ๐Ÿ’‹ (@southsugliest) reported

    Any updates on the signal issue in SM4? @virginmedia

  • Nicky_P_Smalley
    Nicky P. Smalley (@Nicky_P_Smalley) reported

    @virginmedia All I need you to do is fix the internet in this postcode and keep it fixed. Not difficult.

  • DarcKni68649817
    Darc Knight (@DarcKni68649817) reported

    @andyburnham It is the truth. Virgin subscription from ยฃ85 to ยฃ254 a month because contract expired and theyโ€™ll never contact you. This is affecting millions of people @virginmedia. He is attending to the truth about what is affecting people.

  • Leftdoubleclick
    Ruth Whalley (@Leftdoubleclick) reported

    @VirginMedia Can you give us support ? I gave posted to yoy and nir had a wid back.

  • mont88n
    Mont (@mont88n) reported

    @wixinho @steppaCS @virginmedia Same here, impossible to deal with on phone. Never reply to emails. Canโ€™t even quit

  • NemoH666266
    FoundNemo (@NemoH666266) reported

    I'm so unbelievably ****** off that @virginmedia have **** the bed with streaming Sky Sports + and not even taking responsibility for it. Trying to say there isn't an issue. We pay for a service and spend all day looking forward to watching the game and nope...doesn't work

  • MrSonicAdvance
    Sonic (@MrSonicAdvance) reported

    @virginmedia What I found frustrating, was that if I trimmed features from my package, the monthly price would go up, and if I added additional features the monthly price would go down. Utterly perverse! The whole process left me frustrated and bemused. Lovely people on your team, though. ๐Ÿ‘

  • mthewett
    Mark H (@mthewett) reported

    Terrible terrible service from @virginmedia today . Iโ€™ve finally been able to move with my partner and she has been hit with a ยฃ600 disconnection fee as clearly we donโ€™t need two sets of broadband etc . No discussion and no help . Absolutey disgusting ! Thanks

  • 86treid
    Thomas Reid ๐ŸฆŠ (@86treid) reported

    @virginmedia yet again, sky sports red button games not working.