Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Basildon, Brentwood, Canvey Island, Chelmsford, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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garveyjd3
(@garveyjd3) reported
from
Sutton at Hone, England
@virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....
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Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Dean Longman
(@DeanLongman1) reported
from
Sutton at Hone, England
@virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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TheTraveller🇬🇧
(@AndythePlank) reported
from
South Ockendon, England
@virginmedia @virginmedia trying to home school our child, WiFi is crap!
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben | Dribz
(@Driibblez) reported
@virginmedia - You guys have the most professional customer services I've ever experienced. Your customer service agent literally mocking me and my partner down the other end of the phone and claims he's worked there for 12 years. Please DM me for the account number - OFCOM next
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Abz
(@ha3un) reported
@virginmedia why are you treating new customers so bad? I’ve wasted nearly a weeks trying to get my mobile. Poor customer service
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Paul Henton
(@Settingsun1976) reported
@virginmedia This still appears to be a problem ?
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Abz
(@ha3un) reported
@virginmedia I believe so, I was told today that they have opened a complaint
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Jurgen Shankly
(@JurgenShankly) reported
@SamBlacknell @virginmedia Same for me. Been that way for ages an no urgency to fix it
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te
(@te23__________) reported
@virginmedia I’ve been spending the last week or so trying to get an answer here. Terrible service as usual. I am being advised by your chat team to contact FMS via the mainline number but impossible to get through. Can you give me a better number to contact them on
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Emily ✗
(@Emzzoxox) reported
@virginmedia No thanks. I had email to say booking confirmed twice so I’ve done my part. Nobody turns up for it not my problem
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Lisa
(@lisaextreme) reported
@virginmedia They said someone would call me within 48 hours... I bet they've not even logged the complaint.
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Paul Wright
(@PW1964) reported
@virginmedia for the last few days my Virgin email account won't load on my laptop. (It does work on my phone). Website doesn't list any issues. HELP!
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Tej
(@TejB) reported
Literally just sat down to use my smart TV and @virginmedia goes down, again. Come on @ThreeUK get your 5G coverage running in Leeds so I can leave #virginmedia for your 5G internet!