Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/31/2026 13:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Gravesend, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomRomford Wi-fi
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • amhldg A (@amhldg) reported from Romford, England

    @virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • 303marty Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    @virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good

  • Grahamthecabbie Graham Long (@Grahamthecabbie) reported from Romford, England

    @virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!

  • Paul07852224 Paul (@Paul07852224) reported from Chelmsford, England

    @virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    @virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...

  • AndrewLorimer11 Andrew Lorimer (@AndrewLorimer11) reported from Sutton at Hone, England

    @virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough

  • whealie Chris Wheal (@whealie) reported from London, England

    @virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

  • Paul_Ilett Paul Ilett, Author (@Paul_Ilett) reported from Southend-on-Sea, England

    @fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

  • dazzgedd73 dazz ii am (@dazzgedd73) reported from Sutton at Hone, England

    @virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous

  • CMS200 Chris S (@CMS200) reported from London, England

    @virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!

  • amhldg A (@amhldg) reported from Romford, England

    @virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • samanthadoe1 Samantha Doe (@samanthadoe1) reported from Canvey Island, England

    @virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

  • Paul07852224 Paul (@Paul07852224) reported from Chelmsford, England

    @virginmedia Hi, yeah done that - no issues

  • CridlandKeith Keith (@CridlandKeith) reported from Romford, England

    @virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!

  • mrjimbecks James Beckley (@mrjimbecks) reported from Sutton at Hone, England

    Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Funwreckerr Funwreckerr (He/Him 🏳️‍🌈) (@Funwreckerr) reported

    @virginmedia I don't believe you have been able to identify if the fault is in my local area as the issue has been frequent, upon ringing I get an automated message of it being an external issue and will be fixed however because of the frequency it only seems to be a temporary fix each time

  • Jennay_25 Jennay 🏳️‍🌈🖤 (@Jennay_25) reported

    @mikejjennings @virginmedia Not constantly but I've had some small chugs for the past couple of months, going down randomly for no reason at all. All the fun stuff

  • agawish Amr Gawish (@agawish) reported

    @raztweets @virginmedia Can't agree more, customer service is one of the most disconnected services I've ever seen in my life. Trying to get an answer out of anyone takes at least 3 hours on the phone between multiple departments and in the end you end up with the above!

  • JonnyVR_ Jonathon Fitch (@JonnyVR_) reported

    @virginmedia Approaching 14 hours for broadband outage in B76. What is going on? You are affecting my business.

  • LouDePuebla Loulou (@LouDePuebla) reported

    @virginmedia a complaint has been open to you in January 2022. I am still expecting an answer from #virginmedia

  • raztweets Raz (@raztweets) reported

    @virginmedia But if you need permission - why mislead people in to believing the internet is available in the area? Surely install it first, get permission first then advertise?? I was told 1st Feb and ongoing issue still. Has even affected my NHS work. Unacceptable

  • SpaghettiXD_ Josh (@SpaghettiXD_) reported

    @richardbranson Virgin media aka expensive and **** £100 quid a month for what 15 mbps download speed??

  • C_GalvanPaz Carlos E. Galvan Paz (@C_GalvanPaz) reported

    UK: Virgin Media O2 to finish 5G network deployment with VMware. #Telecoms

  • Rich_Franklin09 Richard Franklin (@Rich_Franklin09) reported

    @virginmedia having continued terrible customer service from Virgin Media. Cannot speak to someone in the UK to help me. Very frustrated!

  • mrbhavesh_patel Bhavesh Patel (@mrbhavesh_patel) reported

    @virginmedia disgraceful for VM complaints handler unable to calculate the correct no-of-days of uninstalled service. And there is no method for cust to relay this back to team…! No service was 36 days billed and handler refunded £8. What did the other £28 pay for?