Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, South Benfleet, Basildon, Brentwood, Canvey Island, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Andy Cairns
(@andycairns) reported
from
Romford, England
@virginmedia No issues. Ran the test and it didn’t find anything either. Still no internet. Wired and WiFi devices.
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Michael (Burt)
(@MichaeloooDavey) reported
from
Romford, England
@virginmedia hello, Internet is dropping out a lot down RM124EY Can you check what is happening please :) TY
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Tracey Lambert
(@traceylambert69) reported
from
Romford, England
@virginmedia Yes there is a fault and it seems your telephone person could not tell us this.....disgusting service.
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Trathens
(@Trathen_T) reported
from
Crayford, England
@virginmedia beyond the worst company I have ever dealt with lies wrong bills every time you think dealt with another mistake and can don’t deal with someone in uk on hold for hours !!! Just want to leave this terrible company vip customer means nothing
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TxDxE
(@OfficialMrMac) reported
from
Romford, England
Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband
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Sam Hicks
(@candylion5) reported
from
Sutton at Hone, England
@virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.
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Anna Bellwood
(@anna0898) reported
from
Sutton at Hone, England
@virginmedia WiFi down all day twice this month! What is going on! This girl needs to work 🤓
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!
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john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia It's the router signal is not strong and stable enough as have had several engineers here and they have said the same so lots of money for poor service :-(
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Darren Tobin
(@nerrad1964) reported
from
Crayford, England
@virginmedia contacted Virgin customer services on 22nd October to terminate broadband contract( 1 month notice). I was assured I would receive an email to confirm termination-nothing received. Heard this happens a lot and then Virgin challenge-pls sort.
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Anna Bellwood
(@anna0898) reported
from
Sutton at Hone, England
@virginmedia There is an issue in my area. Expected time for the issue to be resolved is four hours away 🙄
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Malcolm Saunders
(@Malcy7) reported
from
Crayford, England
@valplantpot @virginmedia Screw them then, their service is AWFUL!!! There are plenty of other companies out there.
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James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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👽Dean McFarlane👽
(@NoddyMaccy) reported
from
Romford, England
It appears as though @virginmedia #VirginMobile is down. I can’t text or call anyone. 😒
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PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer
(@iamBazSR3rs) reported
from
Runwell, England
@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.
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matt
(@selman1979) reported
from
Thundersley, England
@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Gregory
(@jonnybivouac) reported
@virginmedia I’m an existing customer but have not been offered the Virgin V6 box yet. Was this not something that new and existing customers were entitled to?
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Briege Waddell
(@briege1982) reported
@virginmedia 1 fone call from myself should have been sufficient! It should have been resent to me. I dunno who’s running the show but your want to step up the customer service a bit
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Derek Roft
(@dsroft) reported
@virginmedia Yes. When do we get the compensation for the trouble caused with the outage.
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michaela
(@MichaelaMarie84) reported
@virginmedia No, i was asking the agent for help but he didnt want to know, I had to keep asking him to repeat himself because I couldn't hear him, he kept reacting the same thing over and over so I asked for a manager and he said someone wud call yesterday. Still waiting!!..
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(•̀ᴗ•́)و
(@carlymoore_) reported
@virginmedia hi pls help! hub 5 is working fine except for with the ps4 where upload & download speeds are ridiculously low
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Christopher Wickens
(@PurelyChris) reported
@virginmedia I have been trying to contact you for four days about some issues but I keep hitting a brick wall. I wanted to discuss the fact that I am paying way above that of a new customer and my tivo box is not working properly. Starting to look for a move to another provider
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Sahida
(@sahida2020) reported
@virginmedia Okay so what do you suggest? The forum suggested hoovering and yes initially there was a build up of dust but once removed it didn't help. It has now been 2 weeks since we noticed this and keep the dust away..please advise. Thanks
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🄵🅁🄴🄴🄴🅉🄾
(@freezinwolf) reported
@virginmedia The text team is who I was connected to. I was asked if I wanted to move to WhatsApp, which I did. It's now been going on for 4 days... How is that 'help'?
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Cloud
(@CloudsAr3ntR3al) reported
@virginmedia tired of this. Internet goes down several times every hour for the last two weeks, after it was finally fixed for a few months it's ridiculously unstable again it's awful
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Villa Mad.
(@VillaMad3) reported
@virginmedia But you offered me a discount for the amount you increased my bill, so i can only presume Youre not going to reinvest in Youre network.