Virgin Media outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 11, 7:19 PM GMT+1.
- Internet (62%)
- Wi-fi (15%)
- TV (10%)
- Total Blackout (8%)
- E-mail (5%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 12: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chelmsford, Romford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
Internet | 1 day ago |
|
Basildon
|
TV | 4 days ago |
|
Southend-on-Sea
|
Internet | 5 days ago |
|
Southend-on-Sea
|
Total Blackout | 6 days ago |
|
Basildon
|
TV | 7 days ago |
|
Basildon
|
Internet | 9 days ago |
Nearby cities with recent reports
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Sharon Hills ๐ (@Gertie58) reported from Dartford, England@virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldnโt need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone wonโt be sent until I send this
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal ๐
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MrChips (@MrChips2000) reported from Grays, England@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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Carol Dover (@CarolB29041964) reported from Stifford, EnglandJust how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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charlie and Blossom (@LaurenLFlower) reported from Romford, England@virginmedia Hi I have an issue with my current plan? It says Iโve cancelled my O2 benefits but I never received the sim nor did I cancel.
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jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to ยฃ225 even though it's supposed to be ยฃ130 and we have never missed a payment
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Mark ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Actually thatโs wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasnโt. What hope is there when you canโt even get a complaint right?
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
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Justin ๐บ๐ฆ (@J4Y_DEE) reported from Gravesend, England@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon itโll be fixed by 9. No tv & Broadband during the school holidays
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Janet E Baldwin ๐ธ (@JanetEBaldwin) reported from Sutton at Hone, England@_andy_pandy_ @virginmedia Outrageous ๐ฑ Iโd cancel my subscription.
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandVirgin Media broadband down AGAIN. Service Status website & app donโt work as no internet connection ๐คจ @virginmedia
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chris cox (@coxychris) reported from Southend-on-Sea, England@virginmedia why are no one answering your lines all I wanna do is cancel my package
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia My phone is now over two weeks late, which isnโt an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. Iโm not gonna pay my bills with no phoneโฆ
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Mr Rocking Gooner~ Terry ๐จโ๐ค (@MrRockingGooner) reported from Romford, England@BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. ๐
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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Steve wilson (@muzzlejuice) reported from Sutton at Hone, England@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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PDogTricks (@PDogTricks) reported@ClientsSupTech @missLucy127 Be careful. X is awash with accounts claiming to represent big companies. Only a profile pic given, no website quoted. DM supposedly to identify a customer may in fact be phishing for personal details. If @virginmedia cared they would report such accounts, get them closed down.
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SJL (@lambypies) reported@Stsantek @virginmedia Yeap, happened to me too. I asked on the phone if there was any evidence of this "Contract" The call handler said point blank it didn't matter. The really annoying thing is the actual broadband is really good. Fast, reliable and only the odd day down for maintenance.
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Opeyemi Daniel (@DinaGlyphs) reported@Stsantek @virginmedia Newsflash, @EE is also ridiculous with shady contracts. I hope you never get to cross hairs with them.
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Ana Cristina ฯ (@_AnaCristina_) reported@virginmedia It's been an outage on and off but now it's outage is fixed I'm still not connected
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Dr Rajab (@RajabGhandour) reported@Stsantek @virginmedia All are same cases. They are horrible to deal with and you end up in constant loop with them!
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GromitFoxZero (@gromitfoxzero) reported@whisperwoIf @virginmedia I mean they didnโt let customers cancel and yet they got fined yesterday by our regulator here in the UK for ยฃ28m. I canโt relate because I use Plusnet which practically never goes out or ***** up a lot
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HENRY BAKER (@rizzles066) reported@MichelleBeckett @SkyUK @VodafoneUK i recently left virgin media they are not a good service provider when trying to end the contract, try getting help with family member or even a lawyer or cab which are very good
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nico ๐ (@bombdiggy__) reported@theashrb They all read of a script. If Customer wants A then take this step to see if you can offer them B instead. I hate O2/virgin media
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Ronald Johnson (@RonaldJ91363263) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_World_Iptv13 offers: โข 300,000+ live channels โข 65,000+ VODs โข PPV events โข Netflix โข 78,000+ movies
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control alt de ligt (@JohnnyHynes2) reported@virginmedia Not working cheers mate go on off for no reason before the big game