Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14, SS16 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Canvey Island, London, Basildon, Chelmsford, Brentwood, Romford, Gravesend, Grays and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southend-on-Sea |
Wi-fi | |
| Southend-on-Sea |
Wi-fi | |
| Canvey Island |
Internet | |
| London |
||
| Basildon |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Athaina
(@CharrLady_) reported
from
Sutton at Hone, England
@virginmedia We've been told it's down to a power outage, so area fault.
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Mark O'Brien
(@markandall) reported
from
London, England
@virginmedia 4.45 on Saturday evening you text me to move my install from Monday 9am to some day in 3 weeks time .. And now no one available to help?
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia broadband speeds are awful - who should I go with @SkyUK or @BTGroup
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Scott Jackson
(@AViTSCJ) reported
from
Gravesend, England
@virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia when will you be upgrading the #VirginMediaConnect App to be compatible with your #Hub4 routers ? They’ve been out at least a year now and I can no longer manage my network through the app.
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FClay
(@MissFayeRay) reported
from
Romford, England
@virginmedia FYI - the service status on your website/app says there is no broadband issues, but when I go onto troubleshooting with intermittent WiFi, it says there’s a big problem in my area. Not overly helpful, have been trying for a couple of hrs to fix ourselves 🙄
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⭐️ 🇪🇺 Paul ⭐️ Dunning 🇪🇺 ⭐️
(@hairydalek) reported
from
Writtle, England
Sadly, the @horror_channel catchup service isn’t on @virginmedia , which is a total bummer.
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⚒Adrian Smith⚒
(@adiesmith64) reported
from
Southend-on-Sea, England
@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@virginmedia is there an issue with internet in CR4? Had no connection for the past hour?
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Looney
(@LonesomeJay) reported
from
Dartford, England
@virginmedia, when I call to terminate, and I'm informed that I could have been paying 26 quid a month less for the same package, the knowledge that my current rate is a con makes me less likely to stay
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia
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Damien Kelly
(@damienk11) reported
from
London, England
@virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
@virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Brownnutt
(@MikeBrownnutt) reported
@virginmedia It’s rather an upsetting situation. It would be really good to talk to a customer service human being.
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Adam
(@adamlazzy) reported
@virginmedia why do you bother having a customer service help line? I have been trying get through for 2 hours tonight? And 2 times cut off after an hour waiting on hold. You want to put my bill up to upgrade your services yet you can’t offer the basics of speaking to customers
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Gemma
(@kraftykoala) reported
@virginmedia @cheezybeans over to you. Yes, our wired devices are dropping out too, which is why we know it’s not a wifi problem.
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Laurence Clark
(@killieboy1962) reported
Just spent 45 mins on hold to discuss changing or cancelling my package with @virginmedia and my call ended maybe if I cancel my direct debit they will want to talk to me 🤔
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Mike Brownnutt
(@MikeBrownnutt) reported
@virginmedia I have even tried password reset but you need last bill date and amount, but it is a new account with no bill. This is stupid!!!
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Esro31
(@Esro31) reported
@virginmedia Your customers are trying to give you appropriate notice and you don’t let us get through to you in order to do that. It’s really not my problem and yet, you’ve tried to make it mine. @Ofcom
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Ben S
(@upinsmoke66) reported
@virginmedia Complain by post Send your complaint to: Virgin Media, Sunderland, SR43 4AA I'll have to go the paper route since your online help is so atrocious
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Kim Hamilton
(@bleedingrose_88) reported
@virginmedia Apparently everything is fine when it clearly isn't, my husband and I have had to add data in our mobiles every month due to the service always dipping and cutting us off when gaming or streaming even with a booster!
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Jazza
(@jmilprint) reported
This service is Virgin on the ridiculous!! #virginmedia
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Ben S
(@upinsmoke66) reported
@virginmedia No, enough is enough. 8 hours to be told my install has been cancelled and I have to start the process over again with your sales team. You lot can do one. I was a customer since the NTL days but you're a joke now.