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Virgin Media outages and service status in Basildon, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Basildon, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Aug 22, 6:23 AM GMT+1.
  • 67% Internet (67%)
  • 21% Wi-fi (21%)
  • 6% Total Blackout (6%)
  • 6% TV (6%)

The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Wickford, Romford, Basildon, Dartford, Southend-on-Sea, Chelmsford, Grays, Brentwood, Rochford, and South Benfleet.

CityProblem TypeReport Time
Gravesend Internet 35 minutes ago
Wickford Wi-fi 3 days ago
Romford Internet 3 days ago
Romford Wi-fi 3 days ago
Basildon Internet 3 days ago
Dartford Internet 9 days ago

Nearby cities with recent reports

Romford

2 recent signals

3 days ago
Gravesend

1 recent signals

35 minutes ago
Wickford

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • mizznansea
    Nancy S (@mizznansea) reported from Aveley, England

    @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

  • Andrew007Uk
    Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

  • sinozza
    Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

  • Richard09499442
    Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!

  • BobCratchitt
    Andee Byford (@BobCratchitt) reported from Romford, England

    @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

  • mizznansea
    Nancy S (@mizznansea) reported from Aveley, England

    @virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.

  • Matty411
    Matt Frow (@Matty411) reported from Corringham, England

    @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

  • tonyps1977
    Tony Patis-Stannard (@tonyps1977) reported from Romford, England

    @virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…

  • nigelrumsey
    Nigel Rumsey (@nigelrumsey) reported from Gravesend, England

    @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

  • LaurenLFlower
    charlie and Blossom (@LaurenLFlower) reported from Romford, England

    @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

  • guinnessaddick
    Gerry (@guinnessaddick) reported from Dartford, England

    @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

  • Gold_Accounting
    Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

  • CarolB29041964
    Carol Dover (@CarolB29041964) reported from Stifford, England

    Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

  • MrChips2000
    MrChips (@MrChips2000) reported from Grays, England

    @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

  • SeasideAPNP
    Liam Stanley💙 (@SeasideAPNP) reported from Sutton at Hone, England

    @AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer

  • coxychris
    chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • Gertie58
    Sharon Hills 💗 (@Gertie58) reported from Dartford, England

    @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

  • NickMillerUK
    Nick Miller 🇺🇦 (@NickMillerUK) reported from South Ockendon, England

    @virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.

  • LockeyJordan
    jordan lockey (@LockeyJordan) reported from Sutton at Hone, England

    @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _SonOfTheDesert
    Kaiser Soothsays (@_SonOfTheDesert) reported

    @virginmedia No. Because it’ll end up as a hard reset and we’ll lose all our recorded stuff. When are you going to bring out a box that saves content to the cloud? That way, there’d be no issue.

  • CraigSu66242369
    Craig Sutton (@CraigSu66242369) reported

    @virginmedia @alexand979677 Customers shouldn't have to compromise. We have all paid for a service which we are currently not getting. It's a disgrace really considering the cost. Maybe time for a change.

  • Notts52
    Mo (@Notts52) reported

    @virginmedia DM about what? From my post you have my details, the situation that repeats and repeats and repeats. None of this happened until VM decided that you would make changes for better security by having the VMO2 p'word. Is this problem just us or are others affected? #virginmedia #O2

  • bliindlol
    bliind (@bliindlol) reported

    Is it just me or virgin media is down ? @virginmedia

  • JonHar1985
    Jon H (@JonHar1985) reported

    @virginmedia Haha there is zero point. I’ve got 2 complaints ongoing due to how crap you’ve become. Really love I’m ******* for like another 18 months. Absolute top tier service you bunch of jokers

  • HannahJM1806
    HJM (@HannahJM1806) reported

    @virginmedia @alexand979677 Yay, let’s all mess about trying to sign in to the app on your laptop, to find a HDMI cable, plugging that bugger in and then hoping to all things holy that it actually connects whilst missing the first half of the game you’re trying to watch as opposed to Virgin actually fix it!

  • UncommonNeutral
    Tó's Right Foot (@UncommonNeutral) reported

    @longlaneroyal @virginmedia I don't understand why anyone uses Virgin Media. I've literally never met a happy customer of theirs. Plusnet forever and always.

  • PaulJack662016
    Paul R Jackson (@PaulJack662016) reported

    @APTSArchive @virginmedia Awful to hear - these big companies are terrible at customer relations. Hope the move goes better then dealing with Virgin Media.

  • andybullyuk
    Andy 👥 ◣ ◢ 🐺(Bully) (@andybullyuk) reported

    @virginmedia @nicolajames38 What a stupid question , Of course shes a Virgin Media customer , Theres no other reason why she would be contacting you otherwise

  • Guacamole_Hater
    ❌️ (@Guacamole_Hater) reported

    @elliviant I've got just broadband with virgin media (worst customer service in the world) and I'm paying £21 for 250mb. Also this reminded me I forgot to pay my bill 2 days ago so thanks for this haha 😭