Virgin Media Outage in Basildon, Essex, England

Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.

@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

@virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough

@virginmedia Hi, yeah done that - no issues

@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad

Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

@virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?

@virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?

@virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous

@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!

@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!

@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.

@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...

@fingers_terry @virginmedia I hope so. I’d hate to have to cancel my subscription.

@virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good

@virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers

@virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!

@virginmedia Yes and there are/were no known broadband issues showing in the area on the service page

@virginmedia So see you in court or waste years trying to track me down... Your call but it'd be in your best interest to just close the account & write any debt off now coz whatever you do its just gonna keep costing you $ & you ain't ever getting anything from me!!!

@virginmedia No, ain't happening! Like I said I'll ring debt collectors & explain to them the debt is bullshit! And for @virginmedia's cheek of continuing to charge me every month(even though I don't have an active service) you ain't getting **** all & I'll happily say same to any judge!!!

@skytv @skyhelpteam I have no issue with your service. I like the flexibility of being able to watch TV in multiple rooms in my home (something that @virginmedia can't, or won't do) but this disingenuous marketing campaign to get £5 off has opened up a whole can of worms. (8/9)

@virginmedia I have spoken to numerous different teams in recent days - no one has contacted me for an update or to advise me of any issues, & nobody has taken ownership of the problem. Why should I have to chase continually? Very poor first impressions.

@virginmedia I don't know what the issue is.. its just been delayed.. we have spent £130 to pay for a mobile router.. this has seriously disrupted out lives.. someone should call me to sort this out ASAP

@virginmedia Very unreliable. Sometimes the range is a few feet. Others all good through the house. Nothing has changed my end & your CS say its all good their end. Might only need to change the router but they want us to buy the extenders, which they don't have. Been customer for near 20y

@virginmedia It’s was ordered 6 weeks ago I rang virgin media was then told it was never ordered and I am not allowed one I am m500 then I was told you can only have one if your on GIG 1

@virginmedia Interesting you say that, we are fully aware of the 14 day cooling off period, however, she tried to call and sort it out yesterday, was transferred to 4 different people, was told there was nothing they could do to change or cancel the contract and then was cut off.

@virginmedia can you confirm if there is n issue in the swords area ?

@virginmedia Hi never spend anything. I just get the normal bill and pay it