Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Dartford, Romford, Southend-on-Sea, Chelmsford, Basildon, Grays, Wickford, Brentwood, Rochford, and South Benfleet.

City	Problem Type	Report Time
Dartford	Internet	3 days ago
Romford	Internet	3 days ago
Southend-on-Sea	Internet	4 days ago
Southend-on-Sea	Internet	5 days ago
Chelmsford	Internet	5 days ago
Basildon	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 58 seconds ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

• 
  Sharon Hills 💗 (@Gertie58) reported 4 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Joseph Sweeney (@JosephS65112253) reported 13 minutes ago from Sutton at Hone, England

  @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

• 
  chris cox (@coxychris) reported 18 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 20 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Simon Norris (@sinozza) reported 21 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Justin 🇺🇦 (@J4Y_DEE) reported 28 minutes ago from Gravesend, England

  @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

• 
  Phil (@feyipuk) reported 33 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 33 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Lisa Philpott (@Lisa2672) reported 36 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 40 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 41 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

• 
  VenusEnvi (@VenusEnvi) reported 43 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  Richard Noble (@Richard09499442) reported 44 minutes ago from South Ockendon, England

  @virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.

• 
  charlie and Blossom (@LaurenLFlower) reported 45 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  Katie Purkiss (@KatiePurkiss) reported 47 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 53 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

• 
  Jay Bourley (@drummerJ83) reported 56 minutes ago from Sutton at Hone, England

  @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.

• 
  Phil (@feyipuk) reported 58 minutes ago from Crayford, England

  @virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 58 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  m (@RamsbottomMark) reported 4 minutes ago

  @cxdi55 @skytv @SkyHelpTeam got the same with virgin media ..needs a regulation like with car insurance where they have to offer you the same deal as a new customer

• 
  🖤 Nat 🖤 (@malfeasence_) reported 6 minutes ago

  Of course the internet isn't working and it won't be fixed till the 19th Virgin media gotta be the worst company of all time

• 
  Liam B 🦉 (@Lbriggs88) reported 16 minutes ago

  Absolute joke @virginmedia red button not working for the matches🖕🏻

• 
  Mark (@mark240868) reported 17 minutes ago

  @virginmedia why is the sky sports + red button not working correctly

• 
  Dai boy (@Daibish79) reported 19 minutes ago

  the red button on Virgin doesn't work on Sky Football. Only seen the first 10 seconds of the Swansea/Stoke game before it went off and it hasn't come back. @virginmedia

• 
  John Spencer 555 (@johnspencer555) reported 21 minutes ago

  VirginMedia was down afternoon, evening, and all night? The phone is via the Hub now, silly as you can't phone for help when the whole thing crashes, even the TV was down, rare. I couldn't fix old ariel so no TV. But no biggy, I guess.

• 
  cheryl blake (@BlakeyCb48) reported 21 minutes ago

  @virginmedia But where paying for a service that isn’t working it’s not just a local loss it’s all over

• 
  Peter Cotton (@pcisaram1956) reported 22 minutes ago

  Any one else out there had problems getting to watch the football onSky Sports through a Virgin Media box today? #virginmedia

• 
  Matthew James (@MattJames355) reported 22 minutes ago

  @virginmedia everytime I try to login to my account it takes me to an old O2 link that I no longer have and unable to get into my virgin media account! Its also given me access to someone else's account and that is a BIG data protection issue you have!!!!NOT HAPPY!!!!!

• 
  DANJO 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@D4N7O) reported 22 minutes ago

  Yet again it’s not working! Sort it out @virginmedia #SkySportsPlus