Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/12/2026 16:40

February 12: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Basildon, Canvey Island, Southend-on-Sea, Romford, South Benfleet, Gravesend, Grays and Brentwood.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • joy_coutts Joy Coutts (@joy_coutts) reported from Romford, England

    @virginmedia no WiFi is there an issue in Romford ? the service is getting worse daily. Like many have to work from home, very disappointed in the service

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia down for the third time today. Why am I paying for this?

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • slickster65 Slickster (@slickster65) reported from Romford, England

    @virginmedia so when will I get internet again piss poor service area 22

  • mrrob74 Rob (@mrrob74) reported from Sutton at Hone, England

    @virginmedia You’ve shown a trailer for #McMillions, saying it’s available on Virginmedia on demand. I can’t find it anywhere! Please help.

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • RuthTongueBites Ruth Tongue (@RuthTongueBites) reported from London, England

    @virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?

  • Crypto_News_ Crypto Trading (@Crypto_News_) reported from Sutton at Hone, England

    @virginmedia sort your network #virginmedia #virgin broadband 🤮🤮

  • Jamiecpfc Jamie (@Jamiecpfc) reported from Sutton at Hone, England

    Bunch of cowboys at #virginmedia internet down again. Jokers fix your **** service.

  • Crypto_News_ Crypto Trading (@Crypto_News_) reported from Sutton at Hone, England

    @virginmedia Sort your network @virginmedia NETWORK DOWN

  • Mike__Lloyd Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    Virginmedia's Internet has become a steaming pile of crap recently. Several times a day it drops out for several minutes.

  • slickster65 Slickster (@slickster65) reported from Romford, England

    @virginmedia Yes I have I’ve been told there’s a issue in my area and they hope to repair it but July 13th I find that totally Unacceptable

  • Mike__Lloyd Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown

  • J0111C JC X Æ A-01 (@J0111C) reported from Stone, England

    @virginmedia how do I find out when my current deal ends??? Cos in all honesty you’re the biggest **** sandwich of a firm I’ve ever dealt with.

  • contact400 nobbly bobbly (@contact400) reported from Romford, England

    @virginmedia come on virgin my internet has gone down twice in one day! #sky will be getting a call.

  • JennyIllmann Jenny Illmann (@JennyIllmann) reported from London, England

    @virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?

  • andycairns Andy Cairns (@andycairns) reported from Romford, England

    @virginmedia No service again in RM2. Last speed test showed 3mbps when I’m paying for 500. Only option to cancel my account involves sitting on a premium rate number for an unspecified length of time. This is awful service.

  • ShelleyFacius Shelley (Facius) Stuart (@ShelleyFacius) reported from London, England

    Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right

  • mrgeemore Gee Darguzas (@mrgeemore) reported from London, England

    I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • queue_tip The Termin-knee-tor* *Gem (@queue_tip) reported

    @virginmedia putting their prices UP and I’m sat here with no internet for the second time in a day. Never, ever, ever go with them folks. Thank God I’m out of contract. Recommendations for a reliable new ISP?

  • Annapookiepie Anna (@Annapookiepie) reported

    @virginmedia It's currently down le67 area. Your website is even down so can't check service status. Doesn't help that virgin mobile signal isn't as good here as it used to be

  • Charminister GH (@Charminister) reported

    @Lynn69705586 @virginmedia Me too. Not helped by their service status not working. Their usual trick to buy a bit more time.

  • Foxy_005 Foxy - ماكر (@Foxy_005) reported

    @virginmedia Just spent an hour on the phone to be told the issue is not resolved. ETA is 2 hours.

  • sozklee sarah lee (@sozklee) reported

    @virginmedia Shocking service 20 years been with you i feel a change coming on!!! Can't even report the issue as you've hidden your website. Thankful for @giffgaff least i can message family.

  • JoshuaT09703116 Joshua Tilley (@JoshuaT09703116) reported

    @JoeR247 @virginmedia I would cancel it. You have a week left to do so. Move to sky or something better.

  • nikki20edwards Nikki (@nikki20edwards) reported

    @virginmedia down again can't get on to any virgin media websites or even use the app to report a fault, but I bet they still want their money at the end of the month

  • ashishkrsingh Ashish Singh (@ashishkrsingh) reported

    @virginmedia Not only Virgin Media Internet is down but also your portal where we need to check service status and make complaints for refunds if the issue is not resolved.🤯

  • Paintok0 Paintok_2.0 (@Paintok0) reported

    @virginmedia honestly one of the worst internet providers at this rate. Switching to t-mobile

  • primalsabre PRIMALSABRE (@primalsabre) reported

    @shizelle_ @virginmedia Nah they'll never do that even tho they always having issues.