Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, South Benfleet, Gravesend, Romford, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia To be fair, the TV is better via Virgin and download speeds are good too (most of the time) but you fall down on broadband reliability, upload speeds and landlines costs.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
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matt
(@briggsym) reported
from
Wickford, England
@virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.
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VenusEnvi
(@VenusEnvi) reported
from
Grays, England
@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
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Yasir (￣(工)￣) Khan
(@yas326) reported
from
Sutton at Hone, England
@virginmedia It just says, it looks like you are having trouble connecting
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.
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Helen Dickens (pinknblue):)
(@pinknblue) reported
from
Southend-on-Sea, England
@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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Nick Bultitude
(@bultifish) reported
from
Gravesend, England
Hmm, #Skyglass is looking like a decent option if this #virginmedia outage becomes a habit.
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MrChips
(@MrChips2000) reported
from
Grays, England
@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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Kelly ****
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia 100mbs download is fine, but 10mbs upload is silly in this age. It's too slow for uploading to YouTube.
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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FClay
(@MissFayeRay) reported
from
Romford, England
@virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?
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190Colditz
(@190Colditz) reported
from
Sutton at Hone, England
@virginmedia The Broadband is down in our postcode. Your fault system says there is no fault and asking each resident to log a call out which is nonsense. DM me and I’ll give you full postcode so you can sort it out.
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FClay
(@MissFayeRay) reported
from
Romford, England
@virginmedia FYI - the service status on your website/app says there is no broadband issues, but when I go onto troubleshooting with intermittent WiFi, it says there’s a big problem in my area. Not overly helpful, have been trying for a couple of hrs to fix ourselves 🙄
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia Yes I have but the download speed is fine. The problem is that you peg the upload speeds down to 10mbs. We used to get that over copper cables. It's time to step it up a notch.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
@virginmedia Rather loose a long-standing customer then?
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
After 10 years with @virginmedia , & after weeks of terrible WiFi & customer service, I asked they equal BT’s deal. Operator could not do that and would not let me talk to manager, nor send a message for call back. I asked x3. Operator terminated call. Poor service!
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Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
Can anyone tell me why @virginmedia upload speeds are so slow? Downloads are fine but 10Mbs is ridiculous cw my friend's @BT network.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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It's starting to feel a lot like Trystmas
(@tryst_me) reported
Cool. Virgin Media contract is up, which means that I can yeet the phone and TV service I never use and go with a faster broadband only deal instead.
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🌈 💙
(@ginge003) reported
@virginmedia A reliable WiFi would be great! Awful service over the past few weeks, absolutely awful! Working from home but can’t do my job properly because I can’t access what I need. Very very poor service for the money paid.
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JB
(@JustinBeale70) reported
@virginmedia Wish you'd hurry up and switch on the service in my area the engineers said it should be live now
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50 50 Show Global Soul
(@globalsoul5050) reported
@virginmedia It’s not a question of a certain part of the programming as a valued customer and paying a premium price I expect constituency of premium coverage through the 6 hrs. So the original question regarding compensation still applies. Thanks for replying.
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David Burton
(@elburto29) reported
@virginmedia I recently upgraded to 1gig fibre and the speeds I’ve been getting are terrible
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Kathryn Baggaley
(@Katebaggaley) reported
@virginmedia I’d like a response from your customer service team please. Only been waiting for 3 days!
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Adrian Winn 🏴
(@Winn1Adrian) reported
@st07pat @virginmedia Speed is fine mate, no complaints there, it’s fine for anything 3 meters away or less, like lightening! Any further though and 4G is the only way forward. The router have always been trash and I’m loath to pay to buy another to enjoy the signal I’m paying a lot for anyway
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Simon
(@SimonHolliday13) reported
@virginmedia I should probably go with new work out gear but honestly I'd prefer the hamper, never had a proper Christmas hamper before! 🎻🎻🎻🎅😷
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GrumpyMan's Reviews
(@GrumpyMans) reported
@virginmedia Not been funny but I want your internet connection to work properly that would make the kid's Christmas and yes you are aware of my issues for months only company that does firber in my area unfortunately
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chiari fighter
(@carbon_robert) reported
@virginmedia Yeah I been trying to create an account for a week now..it says that my account name doesn't exist even though I been through the registration process and when I do it again it says it's linked to my email address..help