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Virgin Media

Virgin Media outages and service status in Basildon, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Basildon, including 1 direct report.
  • The most common problems reported in this area mention Internet, TV, and E-mail.
  • The most recent signal from this area was received Jul 22, 2:59 AM GMT+1.
  • 57% Internet (57%)
  • 19% TV (19%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 8% Wi-fi (8%)

The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 22: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Dartford, Grays, Basildon, Romford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, and Ingatestone.

CityProblem TypeReport Time
Southend-on-Sea Internet 9 hours ago
Southend-on-Sea Internet 2 days ago
Dartford TV 3 days ago
Grays Internet 3 days ago
Southend-on-Sea Internet 3 days ago
Basildon TV 4 days ago

Nearby cities with recent reports

Southend-on-Sea

4 recent signals

9 hours ago
Dartford

1 recent signals

3 days ago
Grays

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

  • feyipuk
    Phil (@feyipuk) reported from Crayford, England

    @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

  • WhiskyOneIce
    Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • NoddyMaccy
    ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported from Romford, England

    @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

  • pauldee74
    Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England

    Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

  • KimEdwards48
    Kim Edwards (@KimEdwards48) reported from Stifford, England

    @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

  • CouchPotatoUK
    Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England

    @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

  • Matty411
    Matt Frow (@Matty411) reported from Corringham, England

    @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

  • VenusEnvi
    VenusEnvi (@VenusEnvi) reported from Grays, England

    @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

  • Andrew007Uk
    Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

  • nigelrumsey
    Nigel Rumsey (@nigelrumsey) reported from Gravesend, England

    @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

  • Gold_Accounting
    Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    @itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

  • NoddyMaccy
    ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported from Romford, England

    I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England

    @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

  • Gertie58
    Sharon Hills 💗 (@Gertie58) reported from Dartford, England

    @virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances

  • _Lewis_A
    Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • garyb007
    Gary Broadbent (@garyb007) reported

    @virginmedia @gwfvrowell Another Gary here. I agree. By far the worst company ever.

  • bribiotech
    BriBiotech (@bribiotech) reported

    @Simon_Whale @virginmedia @richardbranson I was as pissed off as you but rather than take pain of dealing with them open the box damaged the innards reassembled and sent it to them. Would you believe it took me 36 hours of chasing them on WhatsApp to cancel the contract.

  • AsTrubludru
    A S Murray 🦔 (@AsTrubludru) reported

    @ZDangermouse @virginmedia If you have a decent data plan, you can use your phone as a hot spot for your smart tv. I’ve done it for an Xbox a few times when my internet went out. Games are a little slow, but Netflix and other streaming services were good when I did it.

  • davettoo
    Dav (@davettoo) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Yeah imagine getting shafted for being a loyal customer

  • FretzFNBR
    Fretz8 (@FretzFNBR) reported

    @nickncs_cP @zexyvfx @Acttx I’m virgin media aswell it’s not a virgin media problem

  • DeviateDefiant
    R.L. MacMurray 🇬🇧 (@DeviateDefiant) reported

    @virginmedia @MoneySupermkt I've switched, I'm getting an Openreach FTTP line installed in a couple of weeks 👍 I've gone through BT, not sure if I'll stick with them, or just cancel within the 14 days - but that line gives me access to tons more ISPs. Latency will be way better than old Virgin coax too.

  • brummiedebz
    Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported

    FFS!! @virginmedia 2nd time in less than a week the broadband has gone down in B32! Seriously, get your **** together!!!

  • DippyMMA12
    DippyP1 #CV1 (@DippyMMA12) reported

    @DeviateDefiant @virginmedia @MoneySupermkt Oh, it took you 18 years to realise they couldn't give a **** about you as a customer?

  • MJIllingworth
    Matthew Illingworth (@MJIllingworth) reported

    What compensation am I entitled to as every other day there is an outage in my area. I require constant connection to WiFi and this just isn't providing that service. It's too inconsistent and I'm looking to end my contract because of tgue @virginmedia

  • original1hanwoo
    Ewan McLachlan (@original1hanwoo) reported

    @Simon_Whale @virginmedia Ive been charged by @virginmedia for using a service after I left the property and cancelled everything. Their customer service are so inept that after multiple phone calls etc they still dont understand the situation and have passed the £500 pound charge onto debt collectors.