Virgin Media outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 5 outage signals in the last 24 hours around Basildon, including 5 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 17, 8:04 PM GMT+1.
- TV (74%)
- Internet (16%)
- Wi-fi (7%)
- Total Blackout (2%)
- E-mail (1%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 , SS16 and SS15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Billericay, Romford, Southend-on-Sea, Gravesend, Basildon, Chelmsford, Grays, Dartford, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Billericay
|
TV | 14 hours ago |
|
Romford
|
Internet | 15 hours ago |
|
Romford
|
Internet | 17 hours ago |
|
Southend-on-Sea
|
Wi-fi | 21 hours ago |
|
Southend-on-Sea
|
Internet | 21 hours ago |
|
Southend-on-Sea
|
TV | 2 days ago |
Nearby cities with recent reports
17 recent signals
11 recent signals
9 recent signals
4 recent signals
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Ben Rogers (@eviemae239) reported from Sutton at Hone, England@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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Alan Ferrari (@ferrari1fer86) reported from Romford, England@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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Andee Byford (@BobCratchitt) reported from Romford, England@virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Carol Dover (@CarolB29041964) reported from Stifford, EnglandJust how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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FClay (@MissFayeRay) reported from Romford, England@virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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Going for Gold (@Gold_Accounting) reported from South Ockendon, England@itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ray🪽 (@snumperus) reported@virginmedia @virginmedia haven’t had a drop of wifi in 3 days now. service page said it was going to be fixed yesterday but the wifi only lasted 5 minutes then went. Will you compensate me the data I’m having to buy for being in my HOUSE
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JAN WOZNIAK (@JPWOZNIAK) reported@virginmedia STILL NO BBC1 FOR US, plus other issues. Very disappointing 24 hours.I think it may be a good time to check alternative providers…
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Paul McKigen (@paulmc_96) reported@status_is_down virgin media back down....again
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Nicky Gray (@grayn59) reported@virginmedia why is my broadband off and why does this repeatedly happen? Your broadband service checker also does not currently work.
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Grant Stewart (@GrantStewart2) reported@virginmedia Tv still down after 24 hours and no update from VM. Awful service from a company that states putting customers first. Shocking service
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JoShine06 (@JShine06) reportedWhy can't you speak to an actual human being from @virginmedia ? They were meant to call my mum back weeks ago and they never bothered.
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Sue Metcalf. 🌈 (@suemetty) reported@virginmedia my tv and broadband aren’t working and haven’t been for 3 days now, you say you will fix it on the 20/05 but I can’t even get on the app to log it, so how do I claim? NE8 3 JP
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Ashley (@ScottishAshley) reported@virginmedia Any idea when issue will be fully resolved as still experiencing Pixelation. Thanks
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Dollynoocat (@dollynoocat) reported@virginmedia i would saying good but giving your standard of service I will reserve judgment
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Bear Holland (@follow_the_bear) reported@virginmedia You should be compensating 33% of daily contract price per day of outage. If not maybe if enough customers group together and approach CISAS then they’ll force you to compensate for loss of service plus interest.