Virgin Media outages and service status in Basildon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received Apr 4, 10:57 AM GMT+1.
- Internet (50%)
- Wi-fi (38%)
- Phone (13%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 5 days ago |
|
Gravesend
|
Internet | 6 days ago |
|
Southend-on-Sea
|
TV | 9 days ago |
|
Southend-on-Sea
|
TV | 11 days ago |
|
Basildon
|
Internet | 11 days ago |
|
Basildon
|
Wi-fi | 12 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Richard S (@engineer59a) reported from Corringham, England@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Law (@lawrie774) reported from Sutton at Hone, England@bjorn_haynes @vmbusiness Took over 9 days to fix my business land line, retail shop, had customer panicking that we had closed. Not what you want to here. Then no broadband for two days couldn't take care payments, cost us 1000s. Then when down again this week. Biggest threat to my business is virgin.
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!
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Richard S (@engineer59a) reported from Corringham, England@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
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Gary Brian Smith (@MrGarySmith) reported from Crayford, England@virginmedia No it’s not a service issue it’s a shit router which can’t seem to get further than 10 foot been requesting booster from you even worse app to no avail stop apologising and sort it out!!!
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Andrea Mitchell (@AndiLDN50) reported from Romford, England@virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!
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Law (@lawrie774) reported from Sutton at Hone, England@bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving
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Ryan (@RyanTCB) reported from Basildon, EnglandI hate phoning virgin media at weekends and getting the Indian support centre 🤬
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Richard S (@engineer59a) reported from Corringham, England@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Tony Wiseman (@TDarkReaperW) reported from Romford, England@virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.
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Law (@lawrie774) reported from Sutton at Hone, England@virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s
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Tom (@tommyewing84) reported from Gravesend, England@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Gary Brian Smith (@MrGarySmith) reported from Dartford, EnglandTry and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name
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mark Steven (@dickinson_mark) reported from Southend-on-Sea, England@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Richard S (@engineer59a) reported from Corringham, EnglandVirgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS
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Richard S (@engineer59a) reported from Corringham, England@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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Andrea Mitchell (@AndiLDN50) reported from Romford, England@virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!
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Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, EnglandAnd now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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joe 2.0 (@Joe_Cody) reported@virginmedia I rang up to cancel but when I typed the required characters for my password I was told it was wrong. However I am using that password to access my account online
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Carl Ward (@CarlWar39707411) reported@virginmedia hi 8ve come on holiday to Spain but ot keeps saying I'm not registered on network and I can get a single
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SteveB (@SPB69) reported@virginmedia I've heard nothing, I rang to lodge a complaint, spoke to a lady called Heather who said there was nothing new on the system. I've had no contact since.
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Sharon (@Smeod) reported@mhairicatherine @virginmedia @virginmedia has the worst customer service ever. They make you wonder whether you'd rather live without broadband! Appalling. I had 5 hr convo. Nothing was resolved. Made a complaint in writing. Resolution after 10 day wait was to call customer services!!! Case closed. Grrr!
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KITTY 🌿 (@Fullmet4lKitty) reported@virginmedia But I get that every day. And because it’s okay again when it reaches 24hours it resets. Last night it said the link was down for maintenance so I couldn’t even try it. Honestly I’ve not had one full day where there hasn’t been an issue so far. It’s horrendous.
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Gareth Coates 💙 (@GarethECoates) reported@virginmedia @BernardThresher ZR, Bernard has already been dealing with this since 8:00am; what makes you think making a phone call and starting the process again is a good idea? As a VM customer, I know it doesn't matter which channel used; trying to resolve any issues that arise is horrific.
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Stewart (@archie_82) reported@vmo2business Is this the same Virgin Media that switched my mobile contract to @O2 who can’t even provide a 4G service in busy areas? Sort the basics out before bigging yourselves up
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J Stuart Ridyard (@JStuartRidyard) reported@virginmedia Lol, I'm not sure the point of having this conversation. I literally said above that it was the IT support tickets that I was chasing... Perhaps you could read more than a single post in a thread before replying?
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Gavin Minton (@GavinMinton) reported@virginmedia who can help us with our installation? If has been delayed and been on the phone for 1 hour, being passed to multiple people and no-one has a clue!
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Mary Meacham 🌻☮️ (@MaryPlanAhead) reported@vmbusiness we moved to a business line over a week ago. Our landline no has not yet been transferred and the BB didn’t work for four days last week. Today it is not working again. disgraceful service who do I speak to re either speedy repair or moving back to residential