Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Basildon, Southend-on-Sea, Romford, South Benfleet, Gravesend, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Basildon |
TV | |
| London |
Total Blackout | |
| Southend-on-Sea |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Rana Brightman
(@rana_banana) reported
from
London, England
As customer service standards go, @virginmedia sucks badly. They need to seriously ask themselves, is letting someone wait 45 mins and counting for someone to help with a technical fault acceptable? NO IT ISN’T. HEEEELLLLOOOOO???!! WHEN ARE YOU PICKING UP??!!! 🤬🤬🤬🤬
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I have a hub 3. I’ve used the app and it acknowledges black spots in the bedrooms, within 20 ft of router. I got a link for a free booster, but the link was dead. I need help to get these issues sorted. CS. are uncontactable. There are no more trouble shooting steps left!
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Jonni Jones GM
(@jonnijonesdj) reported
from
Dartford, England
@virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
@virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’d gladly text for some help! Off tomorrow, have the time. 😎
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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Peter Holbrook
(@peteholbrook) reported
from
London, England
@virginmedia is their an outage in SE London ? I’ve lost everything.
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Jit
(@jit_singh99) reported
from
Romford, England
I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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Rana Brightman
(@rana_banana) reported
from
London, England
@k_co @virginmedia That is insane. Urgh. We’re hostages to **** service with the promise of the fastest speeds ever!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shashi kiran
(@Shas1987) reported
@virginmedia i need your CEO's mail id to address this quality of service issue.Pls can i get?
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Anthony
(@shotinthedark19) reported
@virginmedia I've selected 4g but I'm not at the address where the issue is apparent at the moment. I'll be able to test it tomorrow.
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David
(@bigchairbear) reported
@virginmedia , instead of giving me, a #deaf person, live help using webchat or messenger, have asked me if I have friends who can call them instead. It’s like #equality legislation never happened. #PatOnTheHead
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Steve Hilton
(@steventhilton63) reported
@virginmedia @farrenciaran The txt service is great ..you just have to txt wat the problem is about 10 times .
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Stephen Hampson
(@StephenHampson) reported
@virginmedia No and gone again. It truly is the worst 18 months service from your company. I think the only way to get your attention is to raise a further complaint
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Morag Reid
(@docmog) reported
@virginhelp @virginmedia Yes - broadband, TV, mobiles, the lot. Do u need me to DM account details? This seems to be recurring issue w blueyonder historic accounts, Virgin server just stops recognising me and my password. It’s a big problem w forthcoming travel - need reliable email access.
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Steve Hilton
(@steventhilton63) reported
@virginmedia Issue back then was my phone just stopped working .motherboard went and you wudnt repair it .so paid for a phone I cudnt use for last year of my contract .so had to go elsewhere
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Mark Eatock
(@meatandpotato) reported
@virginmedia I tried that yesterday and the member of staff supposedly in your technical department cut me off and 30 hours later STILL hasn’t called me back!!!!!! Shameful service when someone’s trying to complain!!!?
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Danny Cowling
(@Bantamdan) reported
@virginmedia appalling service today. Renewed contract agreed this morning. Contract comes through on email, £25 pm more than agreed. 2 calls to the retention team saying they can't help and hung up.I have agent names but won't shame them on here.Someone in authority call me pls
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Mark Eatock
(@meatandpotato) reported
@virginmedia There’s nowhere on the link to log a complaint!!! The link shows a page which says if you would like to complain complete the web form on the contact us page?? This doesn’t exist either?Clearly you work on the principal of if we p**s you off enough you won’t be bothered to argue!