Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Wickford, Basildon, Gravesend, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, and South Benfleet.

City	Problem Type	Report Time
Southend-on-Sea	Internet	4 hours ago
Southend-on-Sea	Internet	11 hours ago
Southend-on-Sea	TV	18 hours ago
Southend-on-Sea	Wi-fi	1 day ago
Wickford	Internet	4 days ago
Southend-on-Sea	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Katie Purkiss (@KatiePurkiss) reported 1 minute ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Mark Connolly (@macon1375) reported 4 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Robert Smith (@RobertSSmith66) reported 6 minutes ago from Sutton at Hone, England

  @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 9 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 13 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  FClay (@MissFayeRay) reported 14 minutes ago from Romford, England

  @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

• 
  Pippa Crowther (@getpipfit) reported 17 minutes ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

• 
  Simon Norris (@sinozza) reported 17 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 19 minutes ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

• 
  Russell Norris (@rrrussboy) reported 20 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  David Ball (@dicksielives) reported 21 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 26 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 26 minutes ago from Sutton at Hone, England

  @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

• 
  Lisa Philpott (@Lisa2672) reported 28 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Katie Purkiss (@KatiePurkiss) reported 36 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 42 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 43 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Lisa Philpott (@Lisa2672) reported 55 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Phil (@feyipuk) reported 60 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  Mark Connolly (@macon1375) reported 60 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cyberbob1uk (@cyberbob1uk) reported 7 minutes ago

  @virginmedia what kind of tin-pot internet service are you providing? Broadband outages for multiple hours on April 4th, April 6th and now today, April 12th

• 
  Addy (@iadnan9) reported 7 minutes ago

  @AlloquiStrix @virginmedia Reported an issue 2 months ago and only just received a response. The advice given was unhelpful, careless, and frankly unprofessional. The issue is still ongoing with Now being told it could take another 28 days for a follow-up. Completely unacceptable and a waste of time.

• 
  Imran (@imran_khan404) reported 7 minutes ago

  @virginmedia Wifi is getting connected but it is showing "No internet access". I am not getting internet. Talk to your customer support multiple times.

• 
  Ian (@irbrassmonkey) reported 8 minutes ago

  @virginmedia What is going on with the internet in Bounds Green really not happy. This is my first month with you and because of this black out I have missed a one in a universe event. It will never happen again ever. Very disappointing.

• 
  kaitan kohli (@KaitanKohli) reported 8 minutes ago

  @virginmedia VM! I need your help. Since the supposed digital switch over, my vulnerable, elderly parents landline hasn't worked. Over the last 2 days I've spent 3 hours on the phone to be told by your CS that the line is fine. I need a solution!

• 
  James Munro (@eripley8) reported 10 minutes ago

  @virginmedia @mobily_uk Can you drop the smiling emoji Virgin. It really is absurdly patronising and shows that you're just laughing at us rather than genuinely trying to help

• 
  Daniel Goble (@danielgoble) reported 11 minutes ago

  @mobily_uk @virginmedia The whole point is to just get you locked into another deal. You threaten to switch and then they lower it and hope you fall for it...all while they try to upsell **** TV packages that nobody wants.

• 
  Fpity (@Fpityyyy) reported 12 minutes ago

  @virginmedia shut up all ur gonna do is boost my signal in reality it does fck all

• 
  Ben Jacques (@Benjacques2024) reported 13 minutes ago

  @virginmedia Is there a reason why My TV and Internet has been down since 11Am this morning??

• 
  David Whiteside (@yardley_canary) reported 14 minutes ago

  @virginmedia are in top 3 worst companies I've ever had the misfortune to deal with. They may even be top. Rude, expensive, evasive, and unreliable. What started as a simple investigation into switching for cost reasons has now made me resolute in my decision! Disgusting!