Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Upminster, Chelmsford, Dartford, Gravesend, Basildon and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Carol Dover
(@CarolB29041964) reported
from
Stifford, England
Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Kim Edwards
(@KimEdwards48) reported
from
Stifford, England
@AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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Lisa Philpott
(@Lisa2672) reported
from
Rayleigh, England
@virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡
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Lisa Philpott
(@Lisa2672) reported
from
Rayleigh, England
@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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Rex
(@Lozraus) reported
from
London, England
@_MxMike @virginmedia It’s been down for us since 1am 😫
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Mustakim.
(@Mustxkim) reported
from
London, England
Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia
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Adam Farnsworth
(@farnsworth_adam) reported
from
London, England
@virginmedia It’s appalling they can act so quickly What about the speed issue?
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Brenda
(@joybrenda) reported
from
London, England
@virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.
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Lewis Allen ⚒
(@_Lewis_A) reported
from
Romford, England
So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!
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Lewis Allen ⚒
(@_Lewis_A) reported
from
Romford, England
On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amir Noorali
(@amirnoorali) reported
@virginmedia is there any reason my internet is super slow and has been cutting out all day? Been like this now a few days and your call centres are a joke
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Julia StClare
(@stclare_julia) reported
@virginmedia no they told me it wasn't their issue to resolve please let me have the email of where I send my complaint to
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Anna
(@AnnaPaulucci) reported
@virginmedia poor customer service for new customer moving home. Date arranged for internet switch on at new property. Email sent 4 week delay. No explanation… do you think that’s acceptable?
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Haroon
(@Haroon0717) reported
@virginmedia Can this be chased please - if there is any long term issue we need to be provided with some alternative as this isn’t helping at all
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Nicola Farquhar
(@DanceSacks) reported
@virginmedia there was a power cut in wallsend last night and now our landline isn't working won't dial out/says line is busy when you dial the number are there local issues?
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EllieSuthers
(@EllieSuthers) reported
@virginmedia Poole. virgin Broadband. Buffering . WTF.
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Kevin
(@1kevin010) reported
@virginmedia Broadband down for the 3rd time in 3 days, did the status test and flashed up “you need an engineer visits” then disappeared, now saying intermittent problem in area, didn’t let me book the engineer !!
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jennie 𖤐
(@K2SOenjoyer) reported
@virginmedia FIX YO DAMN INTERNET BRO
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Singh
(@adxmp_21) reported
Honestly there isn’t a worse broadband provider for customer service than @virginmedia , WiFi down since Thursday and the earliest they can send an engineer is Monday. So paying for 5 days of no service?
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pat smith
(@pgray57) reported
@virginmedia Is there a problem in the YO26 5JZ area as the two boxes we have the picture is pixelating badly