Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/18/2026 19:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: Romford, London, Brentwood, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.

Loading map, please wait...
City Problem Type Report Time
United KingdomRomford TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomBrentwood TV
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • trousseaudiary Merrell-Ann Bradnock (@trousseaudiary) reported from Romford, England

    @virginmedia is the internet down in the RM3 area?

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Romford, England

    @virginmedia Do you intend to issue my refund or penny pinch?

  • GrandmasterAce1 kali ace (@GrandmasterAce1) reported from Grays, England

    Virgin media users any issues 😣?

  • Andrew007Uk Dr Andrew Fleming (@Andrew007Uk) reported from Sutton at Hone, England

    .@virginmedia - my internet is faulty, your automated help is not helping, you call centre is closed and I have never been able to make your on line services work since you involuntarily ceased paper based communications. Please can someone get in touch?

  • GrandmasterAce1 kali ace (@GrandmasterAce1) reported from Grays, England

    @SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia still having problems in sE6 london

  • YOGACTIVEYOGA YVETTE OBERTELLI (@YOGACTIVEYOGA) reported from Romford, England

    @virginmedia I do need further assistance as my router is 10 years old and my interbet is on an off daily i lost so much work over this as neef to teach online and even my children are unable to do their homeworks. I tried to book an engineer to come out but your page is not working either!

  • Inactive95 Neil (@Inactive95) reported from Romford, England

    @virginmedia Your internet is still coming and going away. I need a tech out here to fix the problem as WiFi is connecting but no access to internet.

  • contact400 Morris the Cat. (@contact400) reported from Romford, England

    @virginmedia your service is horrible, had no or constantly dropping internet? RM12 area. @sky

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract

  • IIndigoMouseRH Rachel Hayden (@IIndigoMouseRH) reported from London, England

    Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • kilomilesy colin miles (@kilomilesy) reported from Romford, England

    @virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia

  • juliecason ✨💎Jules💎✨ (@juliecason) reported from Romford, England

    @virginmedia your WiFi is so bad!!!!!!!! Trying to work from home this week is almost impossible. Fuming.

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveKyleUK Dave (@DaveKyleUK) reported

    @virginmedia Hi, I need to cancel my broadband with you - do I have to call or can I do it online ? Thanks !

  • Gilbers84 Gilbers (@Gilbers84) reported

    @virginmedia - just want to say great customer service from two friendly gents this morning that were really helpful and got my problems sorted quickly 👍

  • Hudson31Dave DaveH (@Hudson31Dave) reported

    @virginmedia how do you speak to someone in authority who is actually capable of carrying out requests as promised ? Endless calls and mails and broken promises and now no service. Appalling, wish I’d never left @skytv

  • CMadden77 Carrieanne Madden (@CMadden77) reported

    @virginmedia NO RESPONSE FROM ANYONE. It’s an utter disgrace. Not improving at all you’re making it IMPOSSIBLE to cancel. Please answer this question directly-how do I cancel?

  • athenalamnisos1 Athena Lamnisos (@athenalamnisos1) reported

    @virginmedia I have been trying to contact you since 30th Oct. I have a string of text messages from your Bot taking me through security over 6 times then telling to ‘hold fire’ & you’ll be in touch. You never are. It’s honestly appalling & I don’t know how to keep complaining

  • Baby_Milgate Julie Ann Jones (@Baby_Milgate) reported

    @virginmedia It asks me to sign in to do this and I don’t know my sign in details - nor do I need anymore. How is any of this remotely accessible?

  • _chels1x chelsea. (@_chels1x) reported

    @virginmedia my tv connects to the wifi, but then says there’s no internet connection, so i cannot use things like netflix. what can i do to fix it?

  • kickingback kicking back (@kickingback) reported

    @virginmedia SK12 area down?

  • StMirrenDaft Ian Williamson (@StMirrenDaft) reported

    @virginmedia Down again. Shocking. Status showing no issues. Have reset router etc. Same with wired and WiFi. Can you DM me so we can actually try and fix this.

  • meejahoar Lizzie_Bee🕷🏳️‍🌈🇪🇺🇬🇧🦄⚫️ (@meejahoar) reported

    @virginmedia So waiting for someone to tell me how this “service” is “helping” me.