Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Chelmsford, Basildon, Dartford, Southend-on-Sea, Gravesend, Wickford, Romford, Grays, and Brentwood.

City	Problem Type	Report Time
Chelmsford	Internet	1 day ago
Chelmsford	Total Blackout	3 days ago
Basildon	Internet	3 days ago
Dartford	Wi-fi	4 days ago
Southend-on-Sea	TV	4 days ago
Basildon	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 2 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Richard Noble (@Richard09499442) reported 5 minutes ago from South Ockendon, England

  @virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.

• 
  Rachel Romain (@RERomain) reported 6 minutes ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 9 minutes ago from Sutton at Hone, England

  @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 11 minutes ago from Romford, England

  On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

• 
  Simon Norris (@sinozza) reported 17 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 21 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Richard Noble (@Richard09499442) reported 21 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 22 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Russell Norris (@rrrussboy) reported 23 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Tony Patis-Stannard (@tonyps1977) reported 23 minutes ago from Romford, England

  @virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…

• 
  David Ball (@dicksielives) reported 25 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 29 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Nancy S (@mizznansea) reported 34 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 34 minutes ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 36 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Penny Rolfe nee Acres (@wonky1961) reported 36 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 42 minutes ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  Paul Dwyer (@pauldee74) reported 45 minutes ago from Grays, England

  @virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!

• 
  Joseph Sweeney (@JosephS65112253) reported 52 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert Grace (@Beastial_Maggot) reported 7 minutes ago

  @virginmedia When trying to sign into virgin,once my email & password has been verified I am told to “return to the place were you started your journey “.So I go back to the virgin tv go home only to be told to sign in AGAIN ! And goes round and round……

• 
  Stephen (@sfinn2302) reported 11 minutes ago

  @Virgin @virginmedia I have travelled to the UK today from Dublin and I have no coverage.....this happened in Spain last year and you told me the issue was resolved....1st test and its not working in the UK....Help...Help..!

• 
  Caz (@caz_fizz) reported 14 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

• 
  Connor gower (@Connorgower3) reported 14 minutes ago

  I have had issues with my broadband for the last 48 hours so far where it keeps being intermittent it's not the first time it's happened and pushing me closer to leaving @virginmedia

• 
  LGWLGWLGW (@lgwlgwlgw) reported 15 minutes ago

  @virginmedia another day another set of “intemittent service issues” can I make my payments to you intemittent depending on service availbility? Crock of **** service #crapbroadband

• 
  Jay (@_Jay_1992) reported 16 minutes ago

  @MelJanie @virginmedia Virgin are diabolical do not bother at all, woeful customer service levels zero information given and just as good internet speeds found at better company’s

• 
  Andrea Jones (@Ang_Jones72) reported 19 minutes ago

  @Graelwyn So many people have had issues with virgin media. Cancelling was a nightmare for my parents.very bad company

• 
  Magnolia’s Art (@Magnoli23215778) reported 22 minutes ago

  @elldivino @virginmedia ****!

• 
  John McClave (@johnmc32) reported 32 minutes ago

  @virginmedia hi broadband down in D24 since last night any resolution time?

• 
  Martin Whelan (@mairtinofaolain) reported 33 minutes ago

  @PaulOBrienKil @VirginMediaNews @VirginMediaIE Currently swapping to Digiweb for broadband. Customer service seems to be their thing. A sales rep from Eir annoyed me with his pushiness, and Virgin Media ain't that great a price anymore