Virgin Media outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 19, 4:50 PM GMT+1.
- Internet (66%)
- Wi-fi (22%)
- Total Blackout (6%)
- TV (6%)
The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 21: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Wickford, Romford, Basildon, Dartford, Southend-on-Sea, Chelmsford, Grays, Brentwood, Rochford, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Wickford
|
Wi-fi | 2 days ago |
|
Romford
|
Internet | 2 days ago |
|
Romford
|
Wi-fi | 3 days ago |
|
Basildon
|
Internet | 3 days ago |
|
Dartford
|
Internet | 8 days ago |
|
Romford
|
Internet | 8 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandAfter 20 years of being with @virginmedia and Telewest before that, Iโve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. ๐. #TimeforaChange
-
Mr Rocking Gooner~ Terry ๐จโ๐ค (@MrRockingGooner) reported from Romford, England@BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.
-
Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Youโve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as Iโve repeated several times, doesnโt help me. Another example of poor customer service
-
Nancy S (@mizznansea) reported from Aveley, EnglandSo trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.
-
Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
-
Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandHey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! ๐
-
Wesley Hammer โ๏ธ (@CouchPotatoUK) reported from Romford, England@virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.
-
Kim Edwards (@KimEdwards48) reported from Stifford, England@AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long
-
Rachel Romain (@RERomain) reported from Chelmsford, England@virginmedia It has been almost 30 years since he was a new customer... ๐
-
Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
-
Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and Iโve heard nothing
-
Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England@virginmedia Iโm going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
-
Nancy S (@mizznansea) reported from Aveley, England@virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.
-
DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay ยฃ400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
-
Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
-
Nick Miller ๐บ๐ฆ (@NickMillerUK) reported from South Ockendon, England@virginmedia Itโs everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure itโs all connected.
-
Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, EnglandListening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia ยฃ79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 ๐ฌ Compensation is only calculated when service is restored ๐ช Fair?
-
โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
-
DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
-
jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia Your customer service is the worst I have seen
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Emily Ford (@T0350X) reported@virginmedia why is it so hard to cancel an account?!? Iโm moving house and out of contract, you donโt service the new area. You have been changing me stupid money for internet for months and when I ring to cancel the account I get moved between multiple people!
-
MozzaEV (@mozzaev) reported@virginmedia @Carolestfc1 I havelogged a complaint, as paying for service we aren't receiving from Virgin Media
-
Jamboy (@briamjam) reportedJust to.let you know I have successfully agreed a new contract with you happy with the result and over-the-years haven't had any major issues,touch wood of course @virginmedia
-
DJ Dilla (@DJDillaBSR) reported@virginmedia are there currently problems in the Bristol area?
-
Shen ๐๐ก๏ธ (@ShenArriorVT) reported******* VIRGIN MEDIA FIX YOUR **** RAAAAAH
-
youwouldntknowme (@lazylazydude) reported@virginmedia I donโt think you get it. When I say multiple calls, I mean daily. Iโve told your customer service not to contact me. They said theyโd make a note and wouldnโt, then called the next day anyway. Worst company Iโve ever had the misfortune to deal with.
-
Daniel Murphy (@dansmurph) reported@DartingMelon @alexand979677 @virginmedia Easiest thing to do is phon them up and ask for a loss of service credit, they literally have to give you the money back. No need to wait for the ombudsman etc. you only really need that when your at the deadlock stage
-
Veronica Dodd (@Vonk9) reported@WHUbluesman @virginmedia They denied there was a problem when I rang. Sent out an engineer who told me there was a known problem. What's the excuse?????
-
Gram (@Gram7070707070) reported@Carolestfc1 @virginmedia Worst company I have ever dealt with and it's not even close. They'll screw your credit rating by mistake and never, ever fix it. They'll hang up on you, the staff don't put notes on accounts and you have to tell the same story to 20 different disinterested call centre staff.
-
Tilal Manzoor (@tilalx) reported@virginmedia Another day, another excuse from your service team. I message them and they have say nobody is coming: "I'm really sorry for the inconvenience caused. As I checked, the appointment was not attended due to technician unavailability."