Virgin Media outages and service status in Basildon, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 16, 7:36 PM GMT+1.
- Internet (56%)
- Wi-fi (15%)
- TV (13%)
- E-mail (8%)
- Total Blackout (8%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Romford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
TV | 1 day ago |
|
Southend-on-Sea
|
Internet | 2 days ago |
|
Romford
|
3 days ago | |
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Romford
|
3 days ago | |
|
Southend-on-Sea
|
Wi-fi | 3 days ago |
|
Southend-on-Sea
|
Internet | 5 days ago |
Nearby cities with recent reports
4 recent signals
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Nick Miller 🇺🇦 (@NickMillerUK) reported from South Ockendon, England@virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported from Romford, EnglandCurrently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!
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David Ball (@dicksielives) reported from Romford, EnglandHi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.
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Justin 🇺🇦 (@J4Y_DEE) reported from Gravesend, England@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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Phil (@feyipuk) reported from Crayford, England@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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Nancy S (@mizznansea) reported from Aveley, England@virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.
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FClay (@MissFayeRay) reported from Romford, England@virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
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Liam Stanley💙 (@SeasideAPNP) reported from Sutton at Hone, England@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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Nancy S (@mizznansea) reported from Aveley, England@virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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chris cox (@coxychris) reported from Southend-on-Sea, England@virginmedia why are no one answering your lines all I wanna do is cancel my package
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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Ben Rogers (@eviemae239) reported from Sutton at Hone, England@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Owens (@DavidOw38948049) reported@virginmedia Tried numerous times to contact you (not a customer) for someone come to my home and remove virgins outside media biz and associated cables as they are unused, not required and unsightly Webb site just ask repeatedly if I am a existing/ joining customer and repeats
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Clare (@clarewo86) reported@virginmedia the problems I’m having with my Internet are crazy there’s not been a day in over a week that it hasn’t gone down and constantly buffered
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Hatz (@DevilHatman) reported@rokokoprufei @virginmedia I've had an issue with them for 2 weeks and counting. My downloads are fine but uploads are broken at a network level.
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Abbey (@Barbiknow) reported@virginmedia In the kitchen it’s very bad, bad in the bathroom, worse upstairs and it’s very frustrating. I just upgraded to a faster bandwidth but I haven’t seen a single difference except for that I am paying more money.
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Mark Ford (@Markford64LUFC) reported@virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.
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Bill Kilvington 💙 FCODP, FRCA (@BillKilvington) reported@virginmedia What on earth is going on. Intermittent broadband, all WiFi pods disabled and the site says I don't actually have any. Customer support says you're replacing cables in my area, but no planned work showing
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CFC._AKHI😴 (@Yolo123Rana) reported@virginmedia my WiFi is down right nor sure why
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Pete McManus (@PeteMcManus) reportedUpdate… @vmbusiness might be the worst company I’ve ever come across for customer service! Stay well away, they will miss-sell you and then ignore you, promise you a call back and ignore you! Unbelievably bad
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You’re Just Listening 😀 (@ChatchoMan) reported@MichelleBeckett @SkyUK @VodafoneUK If Virgin Media are such money grabbing filth that they don’t want to believe a grieving person that contacts them and just terminate the contract they should at least backdate it based on the death certificate. Anything other than that is disgraceful.
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Alicia Folge (@alisuy5) reported@virginmedia local outage again, is this a common thing with Virgin? It’s happened 3 times since we joined, I can’t work or study, do customers of other providers get this too?