Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/29/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Gravesend, Romford, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • RobHPayne @RobHPayne 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@RobHPayne) reported from London, England

    @virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    @ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen

  • JamesMarsh1974 James Marsh (@JamesMarsh1974) reported from Crayford, England

    @virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?

  • OohLookItsEmma Emma Hoyle (@OohLookItsEmma) reported from London, England

    @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia

  • Garyonline1 Gary dorrington (@Garyonline1) reported from Chipping Ongar, England

    @virginmedia We have had no coverage over the weekend in december we were without service for 10 days this seems to be an ongoing problem which you are failing to cure

  • dazzgedd73 dazz ii am (@dazzgedd73) reported from Sutton at Hone, England

    @virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!

  • wineoption Bignewshound (@wineoption) reported from Sutton at Hone, England

    @virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.

  • Garyonline1 Gary dorrington (@Garyonline1) reported from Chipping Ongar, England

    @virginmedia Also it would be nice for someone to point out what is the problem we are currently having.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?

  • NicklessColin Colin Nickless (@NicklessColin) reported from Southend-on-Sea, England

    @virginmedia broadband down again in Southend. Had to pay for a BT WiFi day pass so my wife can continue working from home.

  • CridlandKeith Keith (@CridlandKeith) reported from London, England

    @virginmedia Still not been able to get through to the support team 😢

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!

  • gemmajarrett Gemma Jarrett (@gemmajarrett) reported from London, England

    @virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rmbone63 Richard M Bone (@rmbone63) reported

    @virginmedia @DianaRoss Con trick virgin, Charging customers for a service they can't provide. Contracts are between 2 parties If 1 parties can't supply the service it's them that breach the contract but virgin will charge the customer.. #virginRipOff

  • Timothy_Hughes Tim Hughes 提姆·休斯 (@Timothy_Hughes) reported

    @virginmedia Yes I’m a customer.

  • brommersman Phil Bromley (@brommersman) reported

    @virginmedia broadband has been down for nearly 2 days now and I think your service status checker has stopped working. Any ideas of an update?

  • DeniseBath Denise Upham (@DeniseBath) reported

    @virginmedia Hi. No, just checked. No service issues listed in my area.

  • rmbone63 Richard M Bone (@rmbone63) reported

    @virginmedia 2019. I had to move house, asked Virgin to continue with contract in new property. Virgin cant supply my new property. So they charge me £165 to end the contract, but don't inform me till June 2022. You could not supply me a service so you broke the contract. Rip off

  • DjScottywilson Scotty Wilson (@DjScottywilson) reported

    @virginmedia my router resets three times a day at the moment, 4 times I have tried to call and 4 times I have been cut off, it has just rest for the second time in half an hour as I write this. I have checked the service status but it won’t load, this is getting ridiculous now.

  • mark_evanson Mark Evanson (@mark_evanson) reported

    @virginmedia My contract ends tomorrow. I didn't see the email as it went to junk so I wanted to call up to cancel

  • MrChristopherF Christopher Franklin (@MrChristopherF) reported

    @virginmedia is there in an issue with broadband in the LE9 postcode? I'd check online but your website appears to have crashed also.

  • Zeus55153104 Zeus (@Zeus55153104) reported

    @virginmedia why is your network down in Tottenham for 2 days now?

  • TheB1gManOo Campbell Adamson (@TheB1gManOo) reported

    @virginmedia The increase in my bill is unacceptable due to my current deal ending , I'd like to cancel by giving you guys my notice