Virgin Media outages and service status in Basildon, England
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Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Basildon, including 3 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 19, 7:34 PM GMT+1.
- Internet (54%)
- TV (17%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Dartford, Grays, Southend-on-Sea, Basildon, Romford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford
|
TV | 7 hours ago |
|
Grays
|
Internet | 7 hours ago |
|
Southend-on-Sea
|
Internet | 7 hours ago |
|
Basildon
|
TV | 1 day ago |
|
Basildon
|
TV | 3 days ago |
|
Southend-on-Sea
|
Internet | 4 days ago |
Nearby cities with recent reports
4 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Alan Ferrari (@ferrari1fer86) reported from Romford, England@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Justin 🇺🇦 (@J4Y_DEE) reported from Gravesend, England@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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Pippa Crowther (@getpipfit) reported from Sutton at Hone, England@virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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Going for Gold (@Gold_Accounting) reported from South Ockendon, EnglandSHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandVirgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported from Romford, England@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
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Gerry (@guinnessaddick) reported from Dartford, England@thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
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Phil (@feyipuk) reported from Crayford, England@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Hopkinson (@chromaphotog) reported@virginmedia Look, I’ve just told you your chatbot thing is useless. I want you to contact me, and raise it as a big issue with a manager. I had intermittent internet for a month, and not once have virgin reached out to say why, what’s happening, or to apologise
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the view of stu (@stuarttownsend8) reported@Simon_Whale @virginmedia Even when you send it back in the packaging they provide, they don’t acknowledge receipt of it and just charge you anyway, takes a month to get your money back after they finally admit they had it for weeks, just like you said. Terrible company
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Seph (@sephiroth17181) reported@virginmedia no matter how many router reboots, pc restarts cable checks and so on IT STILL DOESNT WORK LIKE I PAY FOR. a complete and utter joke
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Cristoir Toibin (@christobinsings) reported@virginmedia happily giving new customers FREE #Netflix but happy to lose a customer of 26 years to #Sky because they won't give it to a long-standing customer who has given them thousands of pounds over 26 years. Make it make sense.
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Here Comes ⓣhe Boom (@BoshBoom) reported@Simon_Whale @virginmedia Virgin are truly awful. I never sent my kit back. They did bugger all about it
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Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported@SteWhoPlays @virginmedia Had the same problem. They give you yodel to use so they must get a notification it’s been sent but then bill you because they haven’t checked in the equipment 😩
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Garry (@gwfvrowell) reportedNo Wifi or TV for four days now, Customer service promised a call back and not a peep, expect better @virginmedia
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Peter Miller (@PeteinExeter) reported@virginmedia absolutely disgusting that we have no tv or broadband until tomorrow afternoon. I can’t wait to move house so we never have to use you again !!
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Simon Whale ™ (@Simon_Whale) reported@SarkySodRyan @virginmedia Nothing but , years of fighting with engineering and customer service . Most of our street abandoned them for @youfibre who so far have been great
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Jodie Sinyor (@Jodie20) reported@virginmedia another let down. Waiting 5 hours for an engineer only to be told he’s rescheduled. I’ve taken a half day off work. Dreadful customer service.