Virgin Media Outage Report in Basildon, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Basildon, Chelmsford, Longfield, Dartford, Romford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southend-on-Sea |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Andy Cairns
(@andycairns) reported
from
Romford, England
@virginmedia No service again in RM2. Last speed test showed 3mbps when I’m paying for 500. Only option to cancel my account involves sitting on a premium rate number for an unspecified length of time. This is awful service.
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nobbly bobbly
(@contact400) reported
from
Romford, England
@virginmedia come on virgin my internet has gone down twice in one day! #sky will be getting a call.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Jamie
(@Jamiecpfc) reported
from
Sutton at Hone, England
Bunch of cowboys at #virginmedia internet down again. Jokers fix your **** service.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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john perreira
(@johnperreira) reported
from
Basildon, England
@simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Slickster
(@slickster65) reported
from
Romford, England
@virginmedia Yes I have I’ve been told there’s a issue in my area and they hope to repair it but July 13th I find that totally Unacceptable
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
Virginmedia's Internet has become a steaming pile of crap recently. Several times a day it drops out for several minutes.
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Slickster
(@slickster65) reported
from
Romford, England
@virginmedia so when will I get internet again piss poor service area 22
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Rob
(@mrrob74) reported
from
Sutton at Hone, England
@virginmedia You’ve shown a trailer for #McMillions, saying it’s available on Virginmedia on demand. I can’t find it anywhere! Please help.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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Shelley (Facius) Stuart
(@ShelleyFacius) reported
from
London, England
Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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RichieGee
(@RichieGee74) reported
@virginmedia Hello. The manager was from your mobile phone side and his name was Raynold. He assured me he would resolve the issues and call me back with details. This was on 02/03/2022
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Brigantian in Exile
(@Wenxue2222) reported
@virginmedia Have submitted a complaint. Going round in circles here and haven't got time or phone data for this.
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Liz Mitchell
(@saxylizbeth) reported
@virginmedia I did. I'm just not sure I trust your hardware right now. Also charging an extra £5 a month to compensate for your own 'new' hub not working as well as your old one is a bit of a cheek.
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Mitch Barn
(@barn_mitch) reported
@virginmedia It’s not an inquiry about moving home this has been done You have given me repeated install dates. You love attached cables to my house. What are you not understanding? virgin also make it next to Impossible to get in touch. On your website now the link to web chat is broken.
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martin
(@M_D_Lawless) reported
@virginmedia can someone call me, when I took over the contract someone from the bereavement department said she would ring back within the hour and I’ve never been spoken to since! I’m I still getting charged for stuff that I asked to be taken off
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Stephen Boulds
(@BouldsStephen) reported
@O2 My wife is an O2 customer, and we have just signed up to @virginmedia. We were expecting to be able to take advantage of a Volt boost, but can't seem to be able to link accounts. How long does the VM service need to be active before we can do this? (Accounts in same name)
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Carole Wagstaff
(@CaroleWagstaff1) reported
Absolutely appalling service from @virginmedia - changed my contract in Feb, confirmed by email next day. The bill I received bears no resemblance to email figures, THREE calls to bills dept, all promising call backs from ‘manager’ - NOTHING 😤😡🤬
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ST
(@smalltext1) reported
@virginmedia I’ve tried sending a text and it’s an automated bot that is not help. How can I speak to someone about this?
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Rushfirth Creative
(@RushfirthLeeds) reported
@virginmedia Shocking customer service. So fed up with you guys - and we’ve not even started using the service yet. Absolute shambles.
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Dave Angus 💙💛
(@WAFLL_1919) reported
@LutzSchueler @virginmedia virtually impossible to speak to customer service advisor and a resolution team that can't resolve complaint's #useless