Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Brentwood, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Romford |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Neil
(@Inactive95) reported
from
Romford, England
@virginmedia Your internet is still coming and going away. I need a tech out here to fix the problem as WiFi is connecting but no access to internet.
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
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Peter
(@PeterToohey) reported
from
Sutton at Hone, England
Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
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Dr Andrew Fleming
(@Andrew007Uk) reported
from
Sutton at Hone, England
.@virginmedia - my internet is faulty, your automated help is not helping, you call centre is closed and I have never been able to make your on line services work since you involuntarily ceased paper based communications. Please can someone get in touch?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?
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colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Worboys Writes
(@KayWorboys) reported
@beatieedney @virginmedia I’m hearing you. I’ve wasted HOURS on the phone - when I get put through I’m on hold for 45 mins listening to their **** tinny music - then they lie to me about porting my landline number. The online chat is a joke - they lie to and nothing gets done. Twitter team pointless.
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The Circle Planner
(@CirclePlanner) reported
@virginmedia my wifi is so bad I’m considering paying BT £39 for a month because it pops up on my screen every 90 seconds when your wifi drops out. Impossibly frustrating while WFH/homeschooling and it’s costing me £54 a month. Would LOVE to get it fixed😩
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Ross Rhodes
(@trrhodes) reported
@ShelaghFogarty Not a bank, but Virgin Media’s always the worst one for me. Find myself waiting a long time to ever start a conservation with them.
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Dinesh hirani
(@DinuHir) reported
@virginmedia Wot service
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Tweedle Dun Dee
(@LukeWorlock) reported
Has anyone actually been on the phone to virgin media sales team? My f*cking god I could have shot myself!! @virginmedia when I was that shocked of how bad his service was I asked him for his full name and he hung up on me! Wow! I just wanted to upgrade- was impossible to do so.
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The Circle Planner
(@CirclePlanner) reported
@virginmedia my wifi is so bad I’m considering paying @bt £39 for a month because it pops up on my screen every 90 seconds when your wifi drops out. Impossibly frustrating while WFH/homeschooling and it’s costing me £54 a month. Would LOVE to get it fixed😩
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Rico Suave
(@shahislam007) reported
@virginmedia Fact is you lot are scam artists and keep putting up your prices up for loyal customers. Can't get through to anyone and have had no call back from your customer service after i was told i would - THAT WAS 3 MONTHS AGO!!!
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Bart Glowacki
(@Bart_Glowacki) reported
@punkymoose @virginmedia Exactly! Well, the service I get from @SkyUK is much better. So thank you for making me switch..
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Paul Cawley
(@PaulCaw24287804) reported
@virginmedia since upgrading my package to the ultimate I have nothing but issues. The internet is terrible and slower, xbox keeps lagging tv freezes. No signal on my mobile. Terrible customer service been on hold over an hour. Extremely poor service Virgin.
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Marie B-M
(@LioubaBM) reported
@virginmedia Been on the phone to virgin media for 1 hour, through to 3 departments. never go through account service. Have been a customer for 4 days and i’m already done. I never received my account number for my broadband. #StayConnected l o l