Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Wickford, Basildon, Brentwood, Romford, Grays, Dartford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, and Ingatestone.

City	Problem Type	Report Time
Southend-on-Sea	Internet	22 hours ago
Wickford	Wi-fi	1 day ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Internet	3 days ago
Basildon	Wi-fi	4 days ago
Brentwood	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Simon Norris (@sinozza) reported 1 minute ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Katie Purkiss (@KatiePurkiss) reported 2 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Phil (@feyipuk) reported 3 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 8 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 14 minutes ago from Sutton at Hone, England

  @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

• 
  Robert Smith (@RobertSSmith66) reported 17 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Joseph Sweeney (@JosephS65112253) reported 24 minutes ago from Sutton at Hone, England

  @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 25 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  Nancy S (@mizznansea) reported 29 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Richard Noble (@Richard09499442) reported 33 minutes ago from South Ockendon, England

  @virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!

• 
  Katie Purkiss (@KatiePurkiss) reported 35 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Carol Dover (@CarolB29041964) reported 36 minutes ago from Stifford, England

  Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

• 
  MrChips (@MrChips2000) reported 39 minutes ago from Grays, England

  @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

• 
  Mark Connolly (@macon1375) reported 42 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

• 
  Alan Ferrari (@ferrari1fer86) reported 43 minutes ago from Romford, England

  @virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?

• 
  Russell Norris (@rrrussboy) reported 45 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Justin 🇺🇦 (@J4Y_DEE) reported 45 minutes ago from Gravesend, England

  @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 49 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  chris cox (@coxychris) reported 50 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 59 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jags Arthurson (@JagsArthurson) reported 4 minutes ago

  WARNING I've had the dreadful new @virginmedia 360 box imposed on me (Virgin updated box without my consent and wiped all my recordings) With the old (36) box, to go to an alphabetical list of recordings was ONE button press With the 360 box it's FOURTEEN!!! Truly awful

• 
  MugsyLeeds (@mugsyleeds) reported 7 minutes ago

  @virginmedia hi. Can you advise why my internet is so poor at 5 York House Leeds LS28 5DE?

• 
  MrsH 🦅 (@Hughesy_B) reported 8 minutes ago

  @IanWaghorn @virginmedia That's awful mate 😔

• 
  Adam Spooner (@aspoone2) reported 13 minutes ago

  @virginmedia I DM'd you as requested and nothing So now logged an complaint reference: C-2307266875 And yes I will go to the ombudsman Useless service, useless customer support, useless app

• 
  James (@Surreycricfan) reported 20 minutes ago

  @virginmedia hi, how can I get my login for HBO max? I have TNT sports. Thanks

• 
  Sophie (@sophm108) reported 23 minutes ago

  @virginmedia - recordings on my TV hasnt worked for 2 days now. Ive tried restarting , checking connection etc but still having issues. Once again paying for a service that im not receiving

• 
  Andrea ™ 🏳️‍🌈 (@I_am_Leighton_) reported 24 minutes ago

  Apparently to change to a new contract within @virginmedia they have to leave me with no tv etc for 4 days even though I’m already with them. I’ve never heard anything more ridiculous. Think I’ll be just be cancelling. Keep your renewal offer lol joke of a company

• 
  rob smith (@robsmit54519473) reported 26 minutes ago

  @scripture36 @virginmedia Perhaps try being actually disabled. Instead of a bit slow

• 
  Mo Woke Rejoiner (@MagicalMo) reported 29 minutes ago

  @virginmedia I have done. Looking forward to a resolution.

• 
  Jon | The Cogges Gardener (@coggesgardener) reported 32 minutes ago

  Hi @virginmedia How do I stop receiving calls from your marketing department? I must be getting at least one weekly, tell them to stop & block the number, yet they keep coming. Can you help please? 🙏