Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 03/09/2026 23:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Brentwood, Grays, South Benfleet, Basildon, Canvey Island and Gravesend.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?

  • feyipuk Phil (@feyipuk) reported from Crayford, England

    @virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks

  • daviduaregod paul davis (@daviduaregod) reported from Romford, England

    @virginmedia I want to upgrade as I had problems with my income but I can’t do it online don’t say nothing about my next package it’s. A disgrace I can’t phone as it cost me

  • SarahWaygood Sarah Waygood 💙 (@SarahWaygood) reported from Sutton at Hone, England

    @virginmedia please could someone contact me. On hold for 20 minutes. No TV service.

  • owensirons93 Andrew Owen (@owensirons93) reported from Corringham, England

    @virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!

  • Bomber_RBS ML Shelton (@Bomber_RBS) reported from Gravesend, England

    @skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus

  • sarainh2o Sara Rainwater (@sarainh2o) reported from Sutton at Hone, England

    .@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

  • Tommy_Doyle Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England

    @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

  • tolu_____ Tolu (@tolu_____) reported from Basildon, England

    @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

  • 303marty Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England

    @virginmedia Another nuisance call from Virgin overseas..Disgraceful...telling me I was going to get the Boxing channel as I was a valued customer all for another an extra £8 a month..You have had one warning do something about it or I will report you.........

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website

  • jeanrauwers Jean Rauwers (@jeanrauwers) reported from London, England

    @virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?

  • Ean_I Ean Irwin (@Ean_I) reported from Sutton at Hone, England

    @virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!

  • Rex_Comms Terri (@Rex_Comms) reported from London, England

    Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cyclingbetting Ian (@cyclingbetting) reported

    @Parkypark @virginmedia I have to resort to using my EE hotspot from my phone a lot, the service is so bad from Virgin. And I was mis-sold a 'mega-oomph' 500mbps package when I threatened to leave. I get 40mbps according to SamKnows. Struggles with Netflix

  • DivinasDaughter Princess De Campo🪓 (@DivinasDaughter) reported

    @virginmedia my WiFi is down HELP

  • S103Steve Steve Foster (@S103Steve) reported

    @virginmedia I do have a landline on VM it is this I use to call you, the waiting times are unacceptable and then passed from one dept to another with no resolution. It seems we are at an impasse, and I have no other option but to look elsewhere for a better service.

  • GameOverR3vi3ws Game Over Movie Reviews (@GameOverR3vi3ws) reported

    @virginmedia I am fully aware there are service issues, I would like to know WHY there have been 3 outages in less than a week and some assurances it won't keep happening. A non bot response would be appreciated

  • almwhite Andrew White (@almwhite) reported

    @virginmedia Waste of a call. Had no advice I hadn’t already followed on the website. Told “I can’t comment on an area issue at this moment” and still without any working broadband, now waiting for an engineer tomorrow.

  • GameOverR3vi3ws Game Over Movie Reviews (@GameOverR3vi3ws) reported

    @virginmedia Can you please give an update why broadband keeps going down in the TF3 area. 3 times in a week with a total of around 6.5 hours without service.

  • DivinasDaughter Princess De Campo🪓 (@DivinasDaughter) reported

    Is anyone Virgin media down? #virginmediadown

  • cyclingbetting Ian (@cyclingbetting) reported

    Anyone else on @virginmedia wifi that has their Internet drop EVERY SINGLE HOUR and disconnects you from your work desktop connection? Been going on for months but I can't bring myself to call their soul-destroying customer services phoneline.

  • sassernack83 David Sass (@sassernack83) reported

    @virginmedia Hi, I’m experiencing issues with the router, it’s range is failing over short distance and i only have the 5g band as the 2g bang has disappeared. This band connects the most of my smart home appliances only so these no longer work at all.

  • SamphireArt Samphire Arts (@SamphireArt) reported

    @virginmedia Thanks for that. So it’s going to be down until 1600/1500... so we get ££ off for the day? Do you not let customers know they’ll be works carried out so we can plan to access WiFi somehow... and is there another way to access Virgin WiFi? Like BT hotspots?