Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: Brentwood, London, Romford, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Brentwood |
TV | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
||
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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David A Byron
(@divadnoryb) reported
from
Grays, England
@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.
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Chloe Elizabeth
(@ChloeLizzyRead) reported
from
Hextable, England
@virginmedia hey there, broadband has been extremely temperamental this whole day, this morning it was completely down then after a few resets I’m only able to achieve a connection on certain devices, would like to resolve this issue ASAP !!
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BrazilArte
(@BrazilArteUK) reported
from
Southend-on-Sea, England
I’ve been waiting in all day for a package. For them not to deliver as they couldn’t ring the door bell. @virginmedia please don’t use @YodelOnline anymore they are the worst company ever.
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
So @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia This was the message at 3.30 I will not be at my desk in a few minutes, do not worry I will pick this up once I am back at my desk, appreciate your patience. At 7.30 say wow long break. And you reply with the standard due to c19 blah blah then back to square one stupid questions
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@pm1972 @virginmedia I feel your pain so far I’ve waited 3 days just to reset a password to read my mobile bill which I’m being charged for and not having any signal to text or call.😡🤬🤯
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia can confirm that there is an ongoing works in your area to improve the connection. This has started yesterday night, but we don't have an estimate time for the fix. I also have checked that there is no nearby tower to get a connection from, so we don't have to do any troubleshoo
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia same here. On hold trying to call. Your site is not even acknowledging a problem. We have no internet or land line phone. DA7 #virginmedia
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia I’ve just got through to them and they have advised is issue in DA7. Sending engineer no idea how long out for
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit
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Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia It’s now back up... easily fixed @virginmedia be good to know what the problem was
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia I have lost internet and home phone so can’t call you as no number listed on app. Are there any problems in bexleyheath DA7. Urgent time cannot work
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia John I have sent a text as you have advised I don’t want to leave Virgin I have been a customer for many years however it’s very frustrating not being able to get a signal in my home
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew
(@AndyHoney1979) reported
@virginmedia really struggling to get virgin broadband installed need some help
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Victoria
(@t18osc) reported
@virginmedia I am afraid you don’t understand the point of frustration with one of us WFH and waiting for almost 168 hours to have our service restored: we asked again for the reconnection to restored today. You happily cancelled our connection with being requested and for someone…
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Mike Dailly™ 🏴🇺🇦💙
(@mdf200) reported
@SharpworksMZ @virginmedia Yeah, that's quicker.... So their own test sucks.... brill.
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Steve Haigh
(@Haigh_eLearning) reported
@virginmedia Hi John Basically I go a TV bundle that included omph mobile. I paid £19 a month for extra data whilst I needed and then I cancelled this additional data over a year ago, but it looks like it has never been cancelled so I have continued to pay it.
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Chris Adkin 🌻🇺🇦
(@ChrisAdkin8) reported
@virginmedia I’ve spoken to someone, my account has been given a default email address which is going to take you up to seven business days to remove, that is the problem
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Petrie
(@andypetrie) reported
@virginmedia My contracts ended and I need to renew but it’s almost £20 more expensive a month for me an existing customer than it is for new customers
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Jayshree tailor
(@Jayshreetailor1) reported
@virginmedia absolute disgrace of a service poor connection terrible customer service and over charged. Can’t wait for contract to be over. Constant broadband issues. Never resolved or helpful.
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quit
(@TheRealScavenge) reported
Never again with virgin media
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Sharpworks
(@SharpworksMZ) reported
@mdf200 @virginmedia Or your browser sucks :D
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Dan hunter
(@dan_whitling) reported
@virginmedia Ecerytimr I try to get this sorted your phone operatives pass me around and say the computers are down. Please check last few recordings. In my IT Business this level of service 2ould be unacceptable. Made complaints and gone nowhere. Looking to leave