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Virgin Media

Virgin Media outages and service status in Basildon, England

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Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Jun 22, 11:40 AM GMT+1.
  • 65% Internet (65%)
  • 13% Total Blackout (13%)
  • 13% Wi-fi (13%)
  • 4% E-mail (4%)
  • 4% TV (4%)

The latest reports from users having issues in Basildon come from postal codes SS14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Romford, Basildon, Billericay, Canvey Island, Chelmsford, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.

CityProblem TypeReport Time
Southend-on-Sea Wi-fi 3 hours ago
Southend-on-Sea Internet 22 hours ago
Romford Wi-fi 2 days ago
Romford Wi-fi 2 days ago
Southend-on-Sea Internet 2 days ago
Southend-on-Sea Internet 2 days ago

Nearby cities with recent reports

Southend-on-Sea

5 recent signals

3 hours ago
Romford

5 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • NickMillerUK
    Nick Miller ๐Ÿ‡บ๐Ÿ‡ฆ (@NickMillerUK) reported from South Ockendon, England

    @virginmedia Itโ€™s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure itโ€™s all connected.

  • Gold_Accounting
    Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days

  • Richard09499442
    Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the ยฃ100 credit that you also promise? Thank you.

  • CarolB29041964
    Carol Dover (@CarolB29041964) reported from Stifford, England

    Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

  • PL13Les
    LES โš’ (@PL13Les) reported from Sutton at Hone, England

    What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia

  • getpipfit
    Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

  • RERomain
    Rachel Romain (@RERomain) reported from Chelmsford, England

    @virginmedia It has been almost 30 years since he was a new customer... ๐Ÿ™ƒ

  • NoddyMaccy
    โœ–๏ธ๐”ป๐•–๐•’๐•Ÿ ๐•„๐•”๐”ฝ๐•’๐•ฃ๐•๐•’๐•Ÿ๐•–โœ–๏ธ (@NoddyMaccy) reported from Romford, England

    @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

  • NoddyMaccy
    โœ–๏ธ๐”ป๐•–๐•’๐•Ÿ ๐•„๐•”๐”ฝ๐•’๐•ฃ๐•๐•’๐•Ÿ๐•–โœ–๏ธ (@NoddyMaccy) reported from Romford, England

    @virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldnโ€™t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone wonโ€™t be sent until I send this

  • KatiePurkiss
    Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Virgin Media broadband down AGAIN. Service Status website & app donโ€™t work as no internet connection ๐Ÿคจ @virginmedia

  • KatiePurkiss
    Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! ๐Ÿ˜”

  • Gold_Accounting
    Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    @itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.

  • BobCratchitt
    Andee Byford (@BobCratchitt) reported from Romford, England

    @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I donโ€™t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

  • drummerJ83
    Jay Bourley (@drummerJ83) reported from Sutton at Hone, England

    @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for โ€˜faster speedโ€™. Please advise asap - no issues in the area according to your website.

  • discobabe76
    DragonFish ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡น (@discobabe76) reported from Sutton at Hone, England

    @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

  • 1CreativeRay
    Dr Stower and the Stock Market of Madness ๐Ÿฆ (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as Iโ€™ve had one within six months I canโ€™t order another. Please check that the first was ever sent, thanks

  • wonky1961
    Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of ยฃ's. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

  • dicksielives
    David Ball (@dicksielives) reported from Romford, England

    Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia A number of times. But letโ€™s be honest, theyโ€™re nothing but messengers. There is no escalation, and they canโ€™t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Lifeline04India
    MR COOL (@Lifeline04India) reported

    @rep_ask49290 @virginmedia See fake groups are faster than u. @BBCNews Can u please expose such support.

  • irishbazdev
    Barry Devlin (@irishbazdev) reported

    @virginmedia Two months + before I get contacted by 02/Virgin Media regarding my ongoing complaint and all you can offer me for broken promises is ยฃ20. No phone calls before today and you are a communication company. Not good enough!

  • pixiepoppett
    Louise Ford (@pixiepoppett) reported

    @virginmedia Still no solution and fix times just being moved all day. Ur customer services was of no help. Will be leaving at first opportunity.

  • CyberRebel4
    @CyberRebel (@CyberRebel4) reported

    @virginmedia Where have all my recordings gone?! Absolutely nothing there, no planned recordings 0% I paid for a month's service and have nothing having returned from holiday!!

  • oftenFrazzled
    Kate (@oftenFrazzled) reported

    @O2 signed up 2yr sim only Fri 12/06. received msg "my new number active" but I put in a pac code to keep my old number AND the new SIM hasn't arrived yet. Also I keep getting booted out the login page now of my virgin media account. Not impressed at all. Considering cancelling

  • Fahmed911
    Fayez Ahmed (@Fahmed911) reported

    @virginmedia paying soo much for this and still out in PR1 region of Preston. Been off all Sunday and now today awful service and not worth it. Defo need to move away #virginmedia #broadband #shocking

  • Tanisha_Molly
    Tanisha Smith (@Tanisha_Molly) reported

    @virginmedia is there issues with the internet tonight? Ours has been connecting and disconnecting for the last few hours! ๐Ÿ’€

  • AngMacca
    AngMacca (@AngMacca) reported

    @virginmedia hi, our internet has been intermittent since 30th May (ML2), with resolution dates moving back repeatedly. Can you advise on a ACTUAL date from which we will resume 100% service?

  • cjgamin99987610
    Total Football (@cjgamin99987610) reported

    If you are thinking about going with @virginmedia for internet just please don't do it. Help yourself by avoiding them

  • pixiepoppett
    Louise Ford (@pixiepoppett) reported

    @virginmedia my broadband and tv are down. Can u tell me why?