Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Billericay, Southend-on-Sea, Romford, Brentwood, Chelmsford, Basildon, Gravesend, Grays, Dartford, Canvey Island, and Wickford.

City	Problem Type	Report Time
Billericay	Total Blackout	9 hours ago
Southend-on-Sea	Internet	18 hours ago
Southend-on-Sea	Internet	1 day ago
Romford	Total Blackout	1 day ago
Southend-on-Sea	Internet	1 day ago
Romford	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 24 seconds ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  Penny Rolfe nee Acres (@wonky1961) reported 2 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 3 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  grizzly_gooner (@GoonerGrizzly) reported 6 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Simon Norris (@sinozza) reported 14 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Pippa Crowther (@getpipfit) reported 15 minutes ago from Sutton at Hone, England

  @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

• 
  charlie and Blossom (@LaurenLFlower) reported 25 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 30 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Penny Rolfe nee Acres (@wonky1961) reported 33 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 34 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  grizzly_gooner (@GoonerGrizzly) reported 42 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Mark Connolly (@macon1375) reported 43 minutes ago from Crayford, England

  @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

• 
  Rachel Romain (@RERomain) reported 43 minutes ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  Kim Edwards (@KimEdwards48) reported 45 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  Richard Noble (@Richard09499442) reported 46 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  Lisa Philpott (@Lisa2672) reported 48 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 49 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

• 
  Robert Smith (@RobertSSmith66) reported 50 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  chris cox (@coxychris) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 56 minutes ago from Sutton at Hone, England

  @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KILAGRIM (@KILAGRIM) reported 1 minute ago

  @virginmedia Have been having issues with broadband and TV I have sent you a DM No reply as yet

• 
  🎭🏴󠁧󠁢󠁷󠁬󠁳󠁿not-so essential worker (@Djfoldy69) reported 3 minutes ago

  @Grahamthecabbie @virginmedia Been off since yesterday. Box stuck at 33% on start up. And no fix due till the 29th!

• 
  swingeymart (@theblackstrat) reported 4 minutes ago

  @virginmedia We are getting less and less channels for more money some of them in fact a lot are really awful junk

• 
  Andrew Morrison (@mozrover) reported 6 minutes ago

  @virginmedia broadband is down again in the BB5 area,when is this going to get sorted

• 
  Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported 10 minutes ago

  @virginmedia My broadband went down at 11.30am . My hub is now flashing yellow and no access to TV.

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 11 minutes ago

  @virginmedia For the last 72 hours the internet goes down around 930 and comes back up in the evening. What is going on? I have sent a DM and not getting a response

• 
  Time for change (@theRealNickle) reported 13 minutes ago

  @virginmedia Failure to keep promises and agreements made to resolve issues. Wrong phone number, no Netflix and a request to return equipment I'm still paying for.

• 
  Paul “2 jabs” Thomas (@iscpst) reported 13 minutes ago

  @virginmedia Thank you for the update. I am not questioning the fix time as I appreciate these issues are complex. My point is the sending of an SMS message stating the issue is fixed, but then receiving a further message stating it is still being worked on.

• 
  Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported 17 minutes ago

  @virginmedia Oh please - your service went down and you Know it. IT was on your service status - please stop giving us this reset your router BS.

• 
  Cheryl Mckenzie (@Cheryl_x) reported 17 minutes ago

  @O2 please for the love of god why can I not sign in to my o2 account?! Everytime I try it says about a virgin media thing and then says sorry we can’t display that page right now 🙄