Virgin Media Outage Report in Basildon, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 08: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Grays, Romford, Basildon, Brentwood, Canvey Island, Chelmsford and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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istvanski
(@istvanski) reported
from
Sutton at Hone, England
.@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.
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Natalie Warby
(@Shiiirl_xx1) reported
from
Romford, England
@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
Hey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help
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Emma douglas
(@DouglasEmma07) reported
from
Basildon, England
@virginmedia poor customer service - simple problem to solve (COM103207174 complaint ref number)
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Michael harrison
(@mackenziedarcy) reported
from
Grays, England
@virginmedia Spoke to your team, they were no help what so ever. Basically said you have 2 years left on your contract LIKE IT OR LUMP IT
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Gerry
(@GerryCity) reported
from
Romford, England
@virginmedia I have sent you an email after being cut off by your customer services while trying to cancel my broadband contract really poor service when it comes to cancelling
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay
(@jsquires1990) reported
@virginmedia Iv been n a queue on WhatsApp since 2pm waiting for an agent to help me. What’s going on?
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Taskin
(@TaskinChowdhury) reported
@virginmedia 4th day in a row now, everyday the internet goes down 4pm and back late night. Virgin site and customer service says the engineer is on its way and will be fixed by 2.05am. But EVERYDAY!! why are you such a horrible service provider!!?? Area = N13 5LY london
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G
(@ObiGrae) reported
@virginmedia do you know if it's possible to copy the wifi details from a hub3 to a new hub4? i have some iot things like thermostat and smoke alarms that are a real pain in the backside to change network config on... ta
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Bob Scott
(@BigBobScott) reported
@virginmedia Not at all, the customer service team are very hard to talk to. The way they speak to customers is shocking and they forget we are paying customers!
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Emma Shaw
(@emmahollasshaw) reported
@virginmedia Can see how you are making all your money. Charging people fees for moving out of your service area! Disgusting! Will never be using or recommending your services ever again!!!
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𝓖𝓸𝓭𝓭𝓮𝓼𝓼 𝓐𝓵𝓮𝔁
(@Goddess_alex_x) reported
@virginmedia Didn’t think this was necessary since the WiFi speed is what it should be in the living room but as soon as I enter my room is shoots all the way down. Friends have advised WiFi boosters but I’m not wanting to pay for something when I should be getting a connection in my room
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Matthew Turner
(@MTurnerNFL) reported
from
Bristol, England
@virginmedia Hi again guys. Exactly the same experience. They can't help me because by the time I've waited on hold, and weve discussed the problem again (for the 20th time or so), the problem has resolved. It's still happening 4 times an evening and it needs fixing. Please help.
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Andy
(@andyosb) reported
@globalhlthtwit Anthony, I was with Virginmedia, they are scum, absolutely appalling. The worst customer service I have EVER experienced in my 60 years of life. They are like Hotel California. You can check out but you can never leave. Talk talk service is very good. ANYONE is better than VM! 🙄
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Jay PX
(@j4ypx) reported
@virginmedia Funny that, now you recognise there’s an issue and are fixing it but 90mins ago there was no issue. Estimated fix time is 1am so another evening without service but yet payment still expected by the due date despite poor service, sounds a like a great and fair deal to me :(
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Ayça
(@Aycaa03) reported
@virginmedia Just did. There is no issue. Tried everything. What’s the matter for not providing HUMAN ASSISTANCE???