Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/27/2026 20:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

  • _RhysThorne Rhys (@_RhysThorne) reported from London, England

    @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

  • CouchPotatoUK Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England

    @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

  • muzzlejuice Steve wilson (@muzzlejuice) reported from Sutton at Hone, England

    @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

  • Veganforever67 Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

  • mizznansea Nancy S (@mizznansea) reported from Aveley, England

    So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

  • feyipuk Phil (@feyipuk) reported from Crayford, England

    @virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia They keep saying an engineer is coming to fix it. It's down again this evening. 😠SE26 4HN

  • MSROPER10 S (@MSROPER10) reported from London, England

    @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

  • RobertSSmith66 Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England

    @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

  • PIPPAaM Pippa Moss (@PIPPAaM) reported from London, England

    @virginmedia we've had atrocious broadband on SE26 4HN for weeks now, it just keeps dropping out and then coming back. I have just had my bill and I'm not really feeling we should have to pay for the service we've had this month.

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TheScouseMouse1 The Scouse Mouse (@TheScouseMouse1) reported

    @virginmedia Would you really love to help? So far your customer service has made up 2 stories. 1 might be true but no idea as they're trying to cover their backs

  • paulfinn3 paul finn (@paulfinn3) reported

    @virginmedia We have had engineers booked that didn't turn up only for your company to say they did whilst I sat indoors all day, our Internet has been crap and now our telly is following suit and all we get is.. "we're experiencing intermittent problems in your area" Not Good Enough!

  • craigcorner1 craig corner (@craigcorner1) reported

    @thesamredford @virginmedia I just check the outage page and it tells you but the time changes all the time so God knows when we will be back on

  • paulfinn3 paul finn (@paulfinn3) reported

    @virginmedia Personally I think the amount of money paid for the service we receive deserves a little more respect than a sarcastic remark. Ok, I may have gone off a bit,but we pay for your service but rarely get the promises we pay for,yet find price increases each year!

  • DerekConnelly14 Derek Connelly (@DerekConnelly14) reported

    @virginmedia The usual PR nonsense. Another update from your company now saying problem won’t be resolved until tomorrow now. Same message we have had since Saturday…Now Tuesday. Disgrace.

  • Mugaio_ds Mugaio (@Mugaio_ds) reported

    @virginmedia Yes but reasoning for fault is vague and subject to change. Could you give me some information regarding what seems to be like nationwide network issues with VM recently ?

  • craigcorner1 craig corner (@craigcorner1) reported

    @thesamredford @virginmedia They cancelled my enginner two saying its an outage since Friday no broadband or tv and phone keep saying estimated fix at 4.00 then changes now its next day 10am what a joke

  • ShoeLyce Sallysally (@ShoeLyce) reported

    @virginmedia @RealTigz Shut up bot 🤖 and fix it instead of taking us to a random forum.

  • mrdeeds888 Mr Deeds (@mrdeeds888) reported

    @virginmedia Keep having intermittent issues with the internet. So so frustrating ! Why is it so bad?

  • paulfinn3 paul finn (@paulfinn3) reported

    @virginmedia Ever since you decided to try and get landlines phones through T'internet our service has been crap and 90% of the country doesn't use landlines anymore...fine work 👏👏👏