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Virgin Media outages and service status in Basildon, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Basildon, including 1 direct report.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Jul 3, 1:45 PM GMT+1.
  • 69% Internet (69%)
  • 13% Wi-fi (13%)
  • 7% Total Blackout (7%)
  • 7% TV (7%)
  • 4% E-mail (4%)

The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Chelmsford, Romford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.

CityProblem TypeReport Time
Basildon Internet 10 hours ago
Basildon TV 1 day ago
Southend-on-Sea Internet 3 days ago
Southend-on-Sea Internet 3 days ago
Chelmsford TV 3 days ago
Romford Internet 4 days ago

Nearby cities with recent reports

Southend-on-Sea

6 recent signals

3 days ago
Chelmsford

1 recent signals

3 days ago
Romford

1 recent signals

4 days ago
Rochford

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England

    Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

  • sinozza
    Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

  • RobertSSmith66
    Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England

    @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

  • feyipuk
    Phil (@feyipuk) reported from Crayford, England

    @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

  • MrChips2000
    MrChips (@MrChips2000) reported from Grays, England

    @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

  • drummerJ83
    Jay Bourley (@drummerJ83) reported from Sutton at Hone, England

    @virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.

  • mizznansea
    Nancy S (@mizznansea) reported from Aveley, England

    @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

  • mizznansea
    Nancy S (@mizznansea) reported from Aveley, England

    So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

  • JosephS65112253
    Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England

    @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

  • pauldee74
    Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

  • Richard09499442
    Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

  • guinnessaddick
    Gerry (@guinnessaddick) reported from Dartford, England

    @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

  • rrrussboy
    Russell Norris (@rrrussboy) reported from Southend-on-Sea, England

    @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

  • ferrari1fer86
    Alan Ferrari (@ferrari1fer86) reported from Romford, England

    @virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?

  • WhiskyOneIce
    Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • goodridgehelen
    Helen Goodridge (@goodridgehelen) reported

    @liamgallagher Bloody Virgin Media packed up at 4.30. Had family coming over. Said it wouldn’t be back until midnight. Can you believe it. Watched on daughter’s phone 4G. Buffing and 6 mins behind. Poor for virgin media.

  • Jason29wctb
    jason (@Jason29wctb) reported

    @virginmedia All they say is need a engineer and I tell them no but send them any way knowing they can't fix it ,if I cancel £1600 ,even tho it's illegal to hold me I a contract with a service that's not fit for purpose

  • Lifeline04India
    MR COOL (@Lifeline04India) reported

    @rep_ask49290 @virginmedia See fake groups are faster than u. @BBCNews Can u please expose such support.

  • CyberRebel4
    @CyberRebel (@CyberRebel4) reported

    @virginmedia Where have all my recordings gone?! Absolutely nothing there, no planned recordings 0% I paid for a month's service and have nothing having returned from holiday!!

  • SuarezP_Fantome
    Michael (@SuarezP_Fantome) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV41 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • SWINGER46708173
    Hodl my Bags (@SWINGER46708173) reported

    @virginmedia Yes you can find a way to contact me and we can try sort the issue as it is over 6 weeks without been solved

  • buzzkilljames
    James Prosser (@buzzkilljames) reported

    @virginmedia I've requested to return equipment multiple times through chat bot but the promised return pack never arrives. Please can you help me receive one?

  • stevied151181
    STEPHEN (@stevied151181) reported

    @virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

  • SU__Crypto
    S.U (@SU__Crypto) reported

    @HayekAndChips @virginmedia @MartinSLewis Can never sign in also to Virgin. Absolute BS. Same ordeal I had. £70 package, contract finished, £230 it went to. Cancelled. Then got it for £72.

  • WindKar148977
    Jackson Steele (@WindKar148977) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies🇨🇦🇶🇦🇨🇦🇶🇦🇨🇦🇶🇦