Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/07/2026 02:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Basildon, Southend-on-Sea, Romford, South Benfleet, Gravesend, Grays, Brentwood, Canvey Island and Chelmsford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBasildon TV
United KingdomLondon Total Blackout
United KingdomSouthend-on-Sea Total Blackout
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • anna0898 Anna Bellwood (@anna0898) reported from Sutton at Hone, England

    @virginmedia WiFi down all day twice this month! What is going on! This girl needs to work 🤓

  • john22_1 john (@john22_1) reported from Southend-on-Sea, England

    @simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it

  • ajb_ltd AJB Consultancy Group Ltd (@ajb_ltd) reported from Sutton at Hone, England

    @virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.

  • thomasc68 Thomas Chawner (@thomasc68) reported from Romford, England

    @virginmedia can’t believe the way u treat new customers your service and customer support are shocking

  • Malcy7 Malcolm Saunders (@Malcy7) reported from Crayford, England

    @valplantpot @virginmedia Screw them then, their service is AWFUL!!! There are plenty of other companies out there.

  • iamBazSR3rs PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England

    @virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡

  • andycairns Andy Cairns (@andycairns) reported from Romford, England

    @virginmedia No issues. Ran the test and it didn’t find anything either. Still no internet. Wired and WiFi devices.

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia It's the router signal is not strong and stable enough as have had several engineers here and they have said the same so lots of money for poor service :-(

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!

  • EreiraS steven ereira (@EreiraS) reported from London, England

    @LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management

  • OfficialMrMac TxDxE (@OfficialMrMac) reported from Romford, England

    Yo @virginmedia your shegnet has returned and everything is down. Broadband is becoming a big problem. Sort it out. I have important documents to submit to MD’s. Thanks. #virgin #broadband

  • anna0898 Anna Bellwood (@anna0898) reported from Sutton at Hone, England

    @virginmedia There is an issue in my area. Expected time for the issue to be resolved is four hours away 🙄

  • selman1979 matt (@selman1979) reported from Thundersley, England

    @bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did

  • traceylambert69 Tracey Lambert (@traceylambert69) reported from Romford, England

    @virginmedia Yes there is a fault and it seems your telephone person could not tell us this.....disgusting service.

  • nerrad1964 Darren Tobin (@nerrad1964) reported from Crayford, England

    @virginmedia contacted Virgin customer services on 22nd October to terminate broadband contract( 1 month notice). I was assured I would receive an email to confirm termination-nothing received. Heard this happens a lot and then Virgin challenge-pls sort.

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....

  • lorihaleyfox Lori Haley Fox (@lorihaleyfox) reported from London, England

    @virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • candylion5 Sam Hicks (@candylion5) reported from Sutton at Hone, England

    @virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KirkWillicombe Kirk Willicombe (@KirkWillicombe) reported

    @virginmedia then why does your website repeatedly say that a complaint can be made via phone? Including on that link you sent me here?

  • Consumer4You Wanga-unLimited (@Consumer4You) reported

    @virginmedia Result was a threat to cut off fibre and phone services within 10 days unless we accepted 50pc increase for 3 months min. VM offer should have been 'stay same for couple of months until family death issues finalised'.

  • SteveBreave someone random (@SteveBreave) reported

    @virginmedia I have no choice (if I don't want a house covered in ethernet cables) than to move my services, which is a shame as I am sure that you could solve the issue speedily. Please stop directing people to a service that doesn't exist. Oh, and you want to increase prices.

  • carlhunter86 Hunter51 (@carlhunter86) reported

    @virginmedia Im moving which is the issue and can’t transfer my services Don’t want mark on my credit report

  • WJS3105 Willliam J Smith (@WJS3105) reported

    @virginmedia Is this a wind up? Internet has been dreadful for 3 days but we can’t get through to speak a human being to sort out the problem. Come on now, this is a joke.

  • jayda_naomi Jayda (@jayda_naomi) reported

    @virginmedia you guys are the worst we called earlier this month to cancel the tv and just subscribe to the broadband package and u said everything is fine and then charged us for the TV & internet price. Worst service ever.

  • FrshTil Brian S (@FrshTil) reported

    @virginmedia Is there some sort of issue in our area because repeatedly my Internet is dropping in and out, surely I shouldn't be expected to pay for a service that isn't being provided?

  • hutchygirl37 wendy hutchison (@hutchygirl37) reported

    @virginmedia But the balance can never be cleared as a new payment goes on by time i can pay bill and i could not afford to pay 2 bills to be able to do this . Internet is so important at the moment there must be something you can do as my son and daughter in law can now

  • SteveBreave someone random (@SteveBreave) reported

    @virginmedia 2) I try to phone your helpline but get told to go away by automation. I am more than willing to accept that it may be an issue in my house (although nothing has changed here) or neighbourhood or even your equipment but I have no way of knowing.

  • hutchygirl37 wendy hutchison (@hutchygirl37) reported

    @virginmedia So you are not going to help in any way