Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Dartford, Chelmsford, Basildon, Southend-on-Sea, Gravesend, Wickford, Grays, and Brentwood.

City	Problem Type	Report Time
Romford	Wi-fi	10 hours ago
Romford	Internet	2 days ago
Dartford	E-mail	3 days ago
Chelmsford	Internet	5 days ago
Chelmsford	Total Blackout	6 days ago
Basildon	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Andee Byford (@BobCratchitt) reported 41 seconds ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 44 seconds ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 5 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

• 
  Penny Rolfe nee Acres (@wonky1961) reported 7 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  LES ⚒ (@PL13Les) reported 11 minutes ago from Sutton at Hone, England

  What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 13 minutes ago from Romford, England

  @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

• 
  jordan lockey (@LockeyJordan) reported 19 minutes ago from Sutton at Hone, England

  @virginmedia Your customer service is the worst I have seen

• 
  Lisa Philpott (@Lisa2672) reported 20 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Pippa Crowther (@getpipfit) reported 21 minutes ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 22 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 24 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Russell Norris (@rrrussboy) reported 26 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  chris cox (@coxychris) reported 29 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Penny Rolfe nee Acres (@wonky1961) reported 40 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

• 
  Katie Purkiss (@KatiePurkiss) reported 40 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Russell Norris (@rrrussboy) reported 46 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Paul Dwyer (@pauldee74) reported 50 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  Richard Noble (@Richard09499442) reported 50 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 51 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 57 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  meg (@MeganJuliaaa_) reported 2 minutes ago

  @virginmedia can you help me cancel a engineer booking as everything is working now

• 
  Expanse Consulting Ltd (@ExpanseCon) reported 3 minutes ago

  @MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.

• 
  Caz (@caz_fizz) reported 6 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

• 
  Damian Hastie (@DamianHastie) reported 7 minutes ago

  @virginmedia Wow you really don't want additional business, shocking experience both with your customer service bot and now when DM your X bot. What a terrible business.

• 
  Steven Adams (@StevenAdams2) reported 7 minutes ago

  @virginmedia hi can I say that Callum your engineer in Peterborough was a great help We had been without TV for a week spent hours on the phone trying to sort it out. He visited and within an hour it was all working again

• 
  Peter Miller (@PeteinExeter) reported 8 minutes ago

  @virginmedia another outage in the EX4 area. 3 in a matter of a week. Looking forward to speaking to your complaints dept. next week as I will be cancelling my account

• 
  Philip Robson (@philnap73) reported 9 minutes ago

  @InPostUK Thanks but @virginmedia say it is with you and down to you to deliver. How does this get resolved? It does not appear to have left your depot

• 
  Matty 🇬🇧🇪🇺♿ (@Wizardman37) reported 11 minutes ago

  @LPXIOP Virgin media customer here, had the same, got a letter they disconnecting the telephone line their end and told us to connect the landline phone to the internet modem with different cable. It worked first time. Copper lines being phased out in favour of VoIP.

• 
  Russell Frew (@rhfrew) reported 11 minutes ago

  @virginmedia The landing page is a pain in the backside. The user should be able to disable it if they want. Please issue a fix!

• 
  Virgin Media News (@VirginMediaNews) reported 17 minutes ago

  A man in his late teens is in a critical condition following a crash involving an e-scooter in Co Longford. The single-vehicle incident happened on Battery Road in Longford Town at around 10.40pm last night. He was taken to Regional Hospital Mullingar with serious injuries. A teenage girl is being treated for injuries believed to be non-life threatening. More on Virgin Media PLAY and #VMNews