Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Gravesend, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
-
Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
-
Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
-
colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
-
Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?
-
Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
-
Neil
(@Inactive95) reported
from
Romford, England
@virginmedia Your internet is still coming and going away. I need a tech out here to fix the problem as WiFi is connecting but no access to internet.
-
p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
-
Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?
-
ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
-
G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
-
kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
-
Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
-
Peter
(@PeterToohey) reported
from
Sutton at Hone, England
Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
-
Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your phone line is saying you do. You had the system out of service for an area update for 24hours now. Who does that ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Gareth Mitchell
(@garethjmitch) reported
@virginmedia Yes it's reported down and had been terrible for over a week. Aside from the broadband it's not acceptable to also lose the home phone, that should be 5 9's reliable and is a lifeline to elderly relatives
-
HVND Troy
(@Teel0n) reported
@virginmedia Thanks for coming back to me DB. Unfortunately I’ve been told by your team I have to wait until the 9th of November (18 days after the move request) to have my broadband installed on a ‘serviceable’ property. No temporary solution, no ability to exit contract without fees.
-
Janina Nylund
(@janinamnylund) reported
@virginmedia shocking service for new customers. Have been on hold for over 3 hours across two days and keep being passed to a different person who asks what the problem is. Infuriating.
-
Leonard Oprea
(@sleepless_leon) reported
@CBYcmd @VirginMediaIE I'm gonna be more helpful than virginmedia support because lets be real I could say nothing and be more helpful but they said 12pm to me on the phone so maybe tomorrow?
-
Justine
(@justinewat12) reported
@virginmedia no warning.. internet has just gone down. I work from home and do not get paid if i am not working! Will you be paying me my days pay?
-
anna
(@chaba_nature) reported
@virginmedia You want to charge me £40 for the router that I would happily return to you, but despite several attempts, you have never sent the return box. How is that even legal?
-
Hanna-Barbera Wiki
(@HBGrifkuba) reported
@virginmedia Specifically, I'm watching your Cartoon Network videos, but when I watch them they are in SD.
-
Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
-
Leonard Oprea
(@sleepless_leon) reported
@virginmedia @RayLewi64511453 @VirginMediaIE They're useless, please send help
-
C🤌🏻🤌🏻
(@ChelseyAFC) reported
@virginmedia We really have tried, they don’t seem to understand the issues we are facing, is there any chance we could ring somewhere where it would be possible to speak to someone in the UK?