Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 03/17/2026 12:30

March 17: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Chelmsford, Longfield, Basildon, Dartford, Romford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthend-on-Sea Wi-fi
United KingdomLondon TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • tommyewing84 Tom (@tommyewing84) reported from Gravesend, England

    @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

  • dickinson_mark mark Steven (@dickinson_mark) reported from Southend-on-Sea, England

    @virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help

  • RyanTCB Ryan (@RyanTCB) reported from Basildon, England

    I hate phoning virgin media at weekends and getting the Indian support centre 🤬

  • lawrie774 Law (@lawrie774) reported from Sutton at Hone, England

    @bjorn_haynes @vmbusiness Took over 9 days to fix my business land line, retail shop, had customer panicking that we had closed. Not what you want to here. Then no broadband for two days couldn't take care payments, cost us 1000s. Then when down again this week. Biggest threat to my business is virgin.

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently

  • lawrie774 Law (@lawrie774) reported from Sutton at Hone, England

    @bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Crayford, England

    @virginmedia No it’s not a service issue it’s a shit router which can’t seem to get further than 10 foot been requesting booster from you even worse app to no avail stop apologising and sort it out!!!

  • lawrie774 Law (@lawrie774) reported from Sutton at Hone, England

    @virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service

  • NatalieNooNah Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, England

    And now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..

  • AndiLDN50 Andrea Mitchell (@AndiLDN50) reported from Romford, England

    @virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!

  • NatalieNooNah Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, England

    He said that @virginmedia will confirm with the engineers manager that what I am saying is true, and there will be no issues in arranging this. He totally accepts that the virgin box has wrecked my tv... trying to explain this to the people at customer services is another story..

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • timpwade Tim Wade (@timpwade) reported

    @virginmedia Partner has lodged a complaint. Still unclear if our account has been cancelled. Unacceptable to be repeatedly subject to the same questions and unable to cancel. We have been loyal customers for years but will not be returning.

  • fishingparty Stephen Cr*ss (@fishingparty) reported

    @Bob_Fischer @virginmedia @VirginMedia_TV Bit crap that like. IPlayer have it?

  • stephen11272289 stephen dunn (@stephen11272289) reported

    @virginmedia It is connected to the same network. I give up. I feel like cancelling the whole lot

  • dancastree6346 robert smith (@dancastree6346) reported

    @virginmedia expect it says someone will contact me in 10 days 8 weeks later stilll no contact hence why i sent you the tweet thinking you could help

  • MGMandibles MandyGandhiMandibles🏴󠁧󠁢󠁳󠁣󠁴󠁿 ♿ (@MGMandibles) reported

    @virginmedia Hi, Sorry to get back to you later than anticipated. There has been an emergency in my street, and I have to go out until later this afternoon. Would it be easier to contact again Monday?

  • Charley26820327 Charley (@Charley26820327) reported

    @virginmedia I have an engineer booked for tomorrow. I spoke to an agent on the phone. Apparently its normal to have these issues. Not 5 times in 2 months it's not !

  • chillglos Claire Hill (@chillglos) reported

    @virginmedia I wanted to cancel and was talked into staying. Why can’t anyone ring me?? I really don’t have an hour to waste whilst I wait for call to be answered

  • DanielIgnorante El Ignorante Habló (@DanielIgnorante) reported

    @virginmedia That's the problem, I called 2 times at that number and the call was cutted 2 times. On second call I thing I was close to have what I want (renew my 100Mb contract with the winter offer of 27£, we are paying 45!!), but one moment I was put w8ing again and the call was cutted

  • Fuck_Puppy **** Puppy (@Fuck_Puppy) reported

    @CollegeJocks @virginmedia @LutzSchueler I would say time for a new box, demand one, if they refuse you can early terminate with out a penilty as they not providing the service also request back you previous subs, then just take out a new contract and get a new box. Or go to ofcom, its been over days.

  • rightleftdivide Kev (Swansea) (@rightleftdivide) reported

    Regretting my decision to stick with @virginmedia for my broadband. They are awful and their customer service is non-existent!!