Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 3 days ago |
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Southend-on-Sea
|
TV | 5 days ago |
|
Basildon
|
Internet | 5 days ago |
|
Basildon
|
Wi-fi | 6 days ago |
|
Romford
|
Wi-fi | 8 days ago |
|
Southend-on-Sea
|
Wi-fi | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Simon Archer (@BelvedereVicar) reported from Crayford, EnglandWe are fortunate enough to be able to have both @SkySportsPL and @btsportfootball on @virginmedia. But why pay for this when the matches we want to watch are on Box Office? We are being asked to pay twice! We will cancel if this continues. #RipOff
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kali ace (@GrandmasterAce1) reported from Grays, England@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
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Robert Shaw (@hungoverdrawn) reported from Wainscott, England@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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Morris the Cat. (@contact400) reported from Romford, England@virginmedia your service is horrible, had no or constantly dropping internet? RM12 area. @sky
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Barry Rose (@Rosey_8) reported from Brentwood, England@virginmedia hi could please let me know how I can cancel my contract ?? My bills are about £30/40 a month higher than most people I know
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Vicki Wheatley ⁷ (@vicki_stitcher) reported from Crayford, England@virginmedia please can you sort out the ongoing issue with broadband (no internet). We have not had internet for 3 days! How are people supposed to work from home???!!
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Sue Threader (@CivEngSue) reported from Crayford, EnglandCome on @virginmedia We can’t work without a broadband connection and can’t even watch TV instead because that’s not working either. A problem all day that we were promised would be fixed by 4pm (DA7)
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Max Osiris (@themaxosiris) reported from Sutton at Hone, England@virginmedia Seriously... the internet has literally died in Carshalton. Seriously not impressed with Virgin Media service the last couple of years. Fix this or we’re leaving.
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Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England@virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....
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James Young (@jamesrfyoung) reported from Wickford, England@virginmedia your internet has been rubbish recently with varying speeds as low as 5mb 1 minute then 95mb the next! Now it’s gone down completely! On top of not being able to speak with anyone I don’t feel that your service is worth it! #rubbishservice
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Graham Long (@Grahamthecabbie) reported from Romford, England@virginmedia your WiFi is down. Any reason for this please?
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Merrell-Ann Bradnock (@trousseaudiary) reported from Romford, England@virginmedia is the internet down in the RM3 area?
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djbhammer (@djbhammer7) reported from Crayford, England@virginmedia Another fraud call today to my virgin landline, third one this week. No. that rung was 01202 684483. Claim to be calling from your technical team about slow broadband speeds. Please can you investigate as don’t understand why I am getting these calls of a sudden.
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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YVETTE OBERTELLI (@YOGACTIVEYOGA) reported from Romford, England@virginmedia service is appealing in area 22 bo internet connection for 4 days out of 5 now: can't work from home. Been a customer for over a decade USING THE SAME ROUTER as the only thing you "upgrade" is your bills not your services ... very disappointing !
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Part of the Rebel Alliance and a Traitor (@HerRoyalDykness) reported from Romford, England@virginmedia all services down AGAIN the quality of service from Virgin lately has been shocking multiple outages of tv/broadband. Not entirely sure what I'm paying for when I can't use it.
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✨💎Jules💎✨ (@juliecason) reported from Romford, England@virginmedia your WiFi is so bad!!!!!!!! Trying to work from home this week is almost impossible. Fuming.
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Tom Curtis (@cpfctom99) reported from Sutton at Hone, England******** is wrong with Virgin Media broadband?
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Tony Wiseman (@tonywiseman1976) reported from Romford, England@virginmedia Do you intend to issue my refund or penny pinch?
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Mark Harrison (@maharrison) reported from Chelmsford, England@virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mick🚮 (@mdbaggy) reported@virginmedia Any chance you can just add the ability to cancel services from your website. By the time someone actually answers and doesn’t hang up i’ll probably have died of old age 😐
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Emma Brown (@Missbrown2006) reported@virginmedia Even thought he’s not receiving the service he’s paying for? How do I make a formal complaint.
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Julia Bard #RefugeesWelcome #ReinstateJeremyCorbyn (@juliabard) reported@virginmedia Thanks for your polite reply but a day later, like every day for a week, the broadband stopped working again. It’s back again now. But same pattern: status page said no problems. Tested the system: “Something went wrong with the test”. No idea what I’m paying such vast sums for.
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Stanton Wright (@Dstantonwright) reported@virginmedia, your internet is ****. Fix it.
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Jason Walker (darthvalkyr) (@jasonw83) reported@virginmedia Still varying between poor and non existent. Always used to be good signal up until maybe a month ago.
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Ange (@t77nge) reported@virginmedia please can the Garforth are of LS25 be looked into for internet problems, currently trying to work from home and son home schooling, internet has just stopped working, known issue or just my issue?
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Keelan Rushby (@KeelRush) reported@virginmedia Hi, I’m getting no signal from my Virgin TV box, I’ve rung up and followed the steps given to me and it’s still not working. Broadband is fine and the box is connected to the TV because it has the welcome screen and the Starting up screen, then says no signal.
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Cathal O'Rourke (@CathalOR1987) reported@KCsixtyseven Maybe virgin media should show loi games. Keep it local. Support our own. #GreatestLeagueInTheWorld @SSEAirtricityLg
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Ian Ibbotson (@ianibbo) reported@virginmedia Servixe status says No known issues. The whole street knows its down tho. Pity you changed the design of the service status page to stop it accepting arbitrary postcodes or you could check it yourself. Guess you aren't keen on people the transparency that would create.