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Virgin Media outages and service status in Basildon, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Apr 16, 2:02 PM GMT+1.
  • 53% Internet (53%)
  • 29% Wi-fi (29%)
  • 12% TV (12%)
  • 6% Total Blackout (6%)

The latest reports from users having issues in Basildon come from postal codes SS14 , SS16 and SS13 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Wickford, Southend-on-Sea, Basildon, Gravesend, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, and South Benfleet.

CityProblem TypeReport Time
Wickford Internet 2 days ago
Southend-on-Sea Wi-fi 3 days ago
Basildon Internet 14 days ago
Gravesend Internet 15 days ago

Nearby cities with recent reports

Wickford

1 recent signals

2 days ago
Southend-on-Sea

1 recent signals

3 days ago

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • CarolB29041964
    Carol Dover (@CarolB29041964) reported from Stifford, England

    Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

  • sinozza
    Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

  • BobCratchitt
    Andee Byford (@BobCratchitt) reported from Romford, England

    @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

  • muzzlejuice
    Steve wilson (@muzzlejuice) reported from Sutton at Hone, England

    @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

  • feyipuk
    Phil (@feyipuk) reported from Crayford, England

    @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

  • _Lewis_A
    Lewis Allen ⚒ (@_Lewis_A) reported from Romford, England

    So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

  • getpipfit
    Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

  • Andrew007Uk
    Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

  • LaurenLFlower
    charlie and Blossom (@LaurenLFlower) reported from Romford, England

    @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

  • CouchPotatoUK
    Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England

    @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

  • pauldee74
    Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

  • Andrew007Uk
    Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

  • Gertie58
    Sharon Hills 💗 (@Gertie58) reported from Dartford, England

    @virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

  • feyipuk
    Phil (@feyipuk) reported from Crayford, England

    @virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!

  • Richard09499442
    Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

  • mizznansea
    Nancy S (@mizznansea) reported from Aveley, England

    @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dombuz
    Buzz (@dombuz) reported

    So, tomorrow begins the process of renewing my virgin media for the same price they offer new customers. My current deal renewal price £29.99pcm. New customer £24. The haggle and 1 hour of the worst customer service help line will be worth it.

  • PHILROOKS
    just me (@PHILROOKS) reported

    @sharonmariahall @virginmedia It's not @virginmedia I find the issue, it's the poor customer service. I cannot understand how a CEO doesn't see all the bad reviews and do something about it.

  • AlloquiStrix
    Alloqui Strix (@AlloquiStrix) reported

    @virginmedia First thing this morning you said the outage in my area (22) would continue for another week,then another message saying it would be fixed today, and now a message saying it'll be a week again. Is there a playbook you guys are using to wind up its customers?

  • Hank83416250473
    Hank (@Hank83416250473) reported

    @virginmedia going into day 2 of no broadband, on hold for 35 mins and cut off, disgusting customer service

  • BenEato46743114
    Ben Eaton (@BenEato46743114) reported

    @virginmedia Just cancelled my broadband because you want £33 for m350 but new customers get m500 for £24 how does that work been with you for nearly ten years but a new customer gets a better deal 👍.

  • clive_carter01
    Clive Carter (@clive_carter01) reported

    Why the hell are @virginmedia so poor??

  • ClaireMawdesley
    Claire Mawdesley (@ClaireMawdesley) reported

    @virginmedia just had a shocking experience trying to query my package involving a house move. Do you not have any staff you can discuss things with anymore? Or is it all AI as the answers I got made no sense. So I've asked to cancel.

  • HaveringHammer
    Stewart Neilson ⚒ 🇬🇧 (@HaveringHammer) reported

    I’ve just been given Netflix ( I know I’m late to getting it ) by VirginMedia. The first show I’ve started watching is Breaking Bad ( I know I’m late to watching that too ) My question is should I stick with it as I’m 3 shows in and not sure what all the fuss was about yet?

  • lisalulabelle75
    Lisa Cooper (@lisalulabelle75) reported

    @virginmedia price increase on my package from £72 a month to £170...are you on drugs? Phone call to cancel in the morning 😡

  • jbond
    WhiskyTango AlphaFox 😷🇪🇺🍸 (@jbond) reported

    Classic Virgin Media. I have TNT sports. TNT bought by HBO Max. VM email about streaming deal. Follow instructions, click "activate TNT Sports-HBO Max". Get this :- > Sorry, something’s gone wrong! We’re having some technical issues. Please try again later. Sigh.