Virgin Media Outage Report in Basildon, Essex, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 1 day ago |
|
Gravesend
|
Internet | 2 days ago |
|
Southend-on-Sea
|
TV | 5 days ago |
|
Southend-on-Sea
|
TV | 7 days ago |
|
Basildon
|
Internet | 7 days ago |
|
Basildon
|
Wi-fi | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
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Andrew Buxton (@buckers43) reported from Basildon, England@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
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🏳️🌈🌟Simon🌟🏳️🌈, Esq. (@TheSimonC90) reported from Chelmsford, England@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia last Friday I was on hold for 1 hr before being cut off. Tonight I’m trying again to arrange an engineer 2 come 2 my hse to sort lack of BB coverage. So far I’ve been waiting 44 mins as I’ve just upgraded I think I’ll action the cooling off period and can’t service
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Galina (@mylovelybubbly) reported from Sutton at Hone, England@virginmedia on hold now 30min to cancel virgin account. No wonder I wan to leave you make customers pay almost £100 for service which not good. Then u keep customer on hold for over 30min. Amazing service 😂 not recommending to anyone virgin save the money and stress!
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Sophie (@sophie_9_) reported from Crayford, England@Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls
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Kelly Dyke (@kellydyke08) reported from Southend-on-Sea, England@virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻
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Lad In His Thirties (@LIHT80) reported from Wickford, England@SkyUK internet that I pay for and my package in general is shit! I am contacting @virginmedia tomorrow putting sky. Shocking. Just everything about
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Mark North (@MarkNorth78) reported from Romford, England@virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.
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sharon fox (@FoxSlfox) reported from Grays, England@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
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hilary (@hilarymillingt) reported from Southend-on-Sea, England@virginmedia 2/2 when I've rang them with a toy TV problem,s
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Valet@Shoe-Doc (@ValetShoeDoc) reported from Romford, England@virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin
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sharon fox (@FoxSlfox) reported from Grays, England@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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S H A N (@shannonispeng) reported from Southend-on-Sea, England@virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming
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Dani (@danidelavega) reported from Sutton at Hone, England@virginmedia shocking WIFI service, well, lack of, two days in a row. Sort out or I’m going back to Sky. You cannot treat customers like this. Embarrassing
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hilary (@hilarymillingt) reported from Southend-on-Sea, EnglandAfter contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/
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Darren Reid (@marvelreid83) reported from Romford, EnglandI start off in a good mood until I speak to @virginmedia customer services! Never understand me so never get my issues resolved! Seriously!!!! 🤬🤬
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia By the way. 150 not working
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sharron killick (@shazthechef) reported from Dartford, England@virginmedia Have tested my equipment and there are no problems...have check that's all leads are secure..I've just got problems with the recordings on my box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Toni Marshall (@ToniMarshall84) reported@virginmedia I logged complaint in Jan & heard nothing, had to ring for an update, didn't get the best service there & found no complaint was logged. The guy said he'd log one and I'd get an email, at no point did I say that the complaint was resolved but got an email to say it's resolved!!!
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Kate Hollands (@KateHollands1) reported@virginmedia It's asking me to sign in John. I can't sign in. That's why I need help
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Mark K (@kolokube) reported@virginmedia I have called every day for the past five days. Your CS promised to call back – they didn't! I still don't have an incoming service & you can't provide me with a PAC. You are holding my number to ransom. I want compensation for the HOURS spent trying to resolve this. #OFCOM
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Richard Meaghan INTP (@RichardMeaghan) reported@virginmedia @TheBHF @O2 This is fraud and I would like to take it further with the omardsman. I wish to put my complaint through but the email server doesnt allow this and I don't want to phone as it is very stressful.
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Nalles (@antpharoah) reported@virginmedia Unreliable and quite frankly a joke service
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bodywisemum (@bodywisemum) reported@virginmedia Same issue. Flashing power light
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Simon E 🇬🇧🏴🏴☠️ (@thelazydj) reported@virginmedia 3 separate issues. 2 of them say around 16:00 and the other 18:00. None of your engineers working anywhere near my house or surrounding streets so shall I assume this is not a local problem?
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Richard Meaghan INTP (@RichardMeaghan) reported@virginmedia @TheBHF @O2 I have just tried using the customer complaints email and it has be returned back to me. I closed an account in May 2022 and was then charged for following months. I had to pay this to close the account a second time and now I have CapResolve asking me for more money???
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Eddie Vermeer (@Eddie_Vermeer) reported@virginmedia a rival company to yours has just severed the Virgin cable in the road when installing their own cable. There's a hole outside where you can access it to fix it. Except when I called, the soonest anyone can reach this area to fix it is about 72 hours.
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Jay™ (@jasmine_marien) reported@virginmedia I can only check the signal in the rooms where I have signal. If I try and run anything from the room with hardly any, I -understandably- lose signal and it can’t. Like the app won’t even rec WifiMax to me because it will lose signal halfway through checking issues.