Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Grays, Basildon, Brentwood, Canvey Island, Chelmsford and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
The problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia This has been ongoing for over a month now. Pixelated on BBC2, E4, Channel 5 etc. I’m entirely feed up with this awful service and this month my bill has increased again.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Bill Burey
(@bburey) reported
from
Sutton at Hone, England
@virginmedia disgusting service you wait in all day for an installation to be told it’s been cancelled when you call and the Philippines call centre you speak too cannot help at all - day lost of work virgin don’t care. Then told now have to wait until the 17th April.
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Casey McCabe
(@CaseyMcCabeee) reported
from
Sutton at Hone, England
@virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!
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Namron #FBPE
(@NormanStiff) reported
from
Grays, England
@virginmedia HI, your on-demand service is not really on- demand, I tried to watch Sundays Line of Duty today it is not on demand unless I pay another service, why is this.
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Another week has passed, still no contact from your unbelievably awful resolution team!
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Roger Savill
(@RogerSavill_) reported
from
Sutton at Hone, England
Virgin once again fail to listen. Phone line stopped working again problem is always Junction box outside but they make me stay home for them Again!! #virginmediocrity #virginmedia #appallingcustomerservice
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Gerry
(@GerryCity) reported
from
Romford, England
@virginmedia I have sent you an email after being cut off by your customer services while trying to cancel my broadband contract really poor service when it comes to cancelling
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Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
Total frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!
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djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
Hey @virginmedia for once my www is working but my phone isn't and I can't call to get fixed. #help
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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djbhammer
(@djbhammer7) reported
from
Crayford, England
@virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.
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Cathy Wilkinson
(@CaffWilkinson) reported
from
Crayford, England
@virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mine Murat
(@MineMurat18) reported
@virginmedia We cancel & instead of cancelling our contract, you cancel someone else's & try to blame it on us! Shame on you for not acknowledging & rectifying this, for trying to make us pay another month, for refusing us a manager to speak to. Good job Ethan! Lost 2 contracts!
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Benjamin
(@benjaminp_) reported
@virginmedia How can I contact you via live chat? I never get the option an I've just been on hold for 30+ minutes waiting for someone to "run some tests".
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ForzaLiverpool1892
(@FLiverpool1892) reported
@virginmedia what’s going on!? My whole service has gone down in SL4! Just before game about to start!? #shambles
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john
(@jmce95) reported
is anyone else’s virgin media internet incredibly slow today 🙃 literally takes about 20 seconds to load a page
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Slave2Grind
(@Slave2Grind) reported
Seriously, what is @virginmedia problem, been on the phone for over an hour, spoke with 4 People and got no where, hub is connecting, disconnecting intermittently, had enough
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JMTAOG1
(@JMATOG1) reported
******* @virginmedia gone down just as the football starts
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William
(@william_quirke) reported
@virginmedia We have discussed this already through DM. @comreg @conor_pope. I just can't understand when multiple virgin users lose connection at the same time on different devices in the same region, that it has nothing to do with Virgin's service.
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Pothole city
(@potholecityuk) reported
@virginmedia A standard copy and paste message. I doubt your engineers are working on it they are probably down the pub watching the football i’ve just been at the location nobody there 😡
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Gianluigi Donato
(@johndonato84) reported
@virginmedia Thank you for clarifying, I was already aware of the process! As no resolution has been offered I have requested the letter! Holding on for 10 more days!
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Antøniø
(@_AntzTheGreat) reported
Virgin media going down before the game ffs