Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Chelmsford, Romford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.

City	Problem Type	Report Time
Basildon	TV	4 hours ago
Southend-on-Sea	Internet	1 day ago
Southend-on-Sea	Internet	1 day ago
Chelmsford	TV	2 days ago
Romford	Internet	3 days ago
Rochford	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Joseph Sweeney (@JosephS65112253) reported 2 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Joseph Sweeney (@JosephS65112253) reported 9 minutes ago from Sutton at Hone, England

  @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 10 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 14 minutes ago from Sutton at Hone, England

  @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

• 
  Paul Dwyer (@pauldee74) reported 14 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 19 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  VenusEnvi (@VenusEnvi) reported 20 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 20 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

• 
  FClay (@MissFayeRay) reported 22 minutes ago from Romford, England

  @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

• 
  Nancy S (@mizznansea) reported 28 minutes ago from Aveley, England

  @virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.

• 
  Pippa Crowther (@getpipfit) reported 29 minutes ago from Sutton at Hone, England

  @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 37 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  jordan lockey (@LockeyJordan) reported 38 minutes ago from Sutton at Hone, England

  @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

• 
  Simon Norris (@sinozza) reported 43 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 43 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 44 minutes ago from Sutton at Hone, England

  @virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters

• 
  Robert Smith (@RobertSSmith66) reported 44 minutes ago from Sutton at Hone, England

  @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 50 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 51 minutes ago from South Ockendon, England

  @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

• 
  MrChips (@MrChips2000) reported 57 minutes ago from Grays, England

  @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕯𝖊𝖆𝖓𝖔𝖇𝖆𝖌𝖎𝖔 (@Deanobagio) reported 5 minutes ago

  @virginmedia Are you ***************. Theres a known issue in my area AGAIN just as the england game is on AGAIN. If i miss this game like i have the past 2 games because of your awful service ill be claiming an entire months compensation. I was down 4 days last week now its happening again.

• 
  Sophia (@tayyab57488257) reported 11 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_PRO_IPTV16 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Sam Ed (@iam_samedoho) reported 11 minutes ago

  @OgaHans MTN is one of the biggest network operators in Nigeria. EE, Virgin Media O2, Vodafone, and Three are the major network operators in the UK. EE coverage is very good because BT owns and operates it using its existing infrastructure. Most of the smaller network operators are resellers. They bulk-buy wholesale - network minutes, texts, and data at a heavily discounted rate from (like EE, VMO2, or VodafoneThree) and resell it to people. Their coverage isn't good because they are limited. They are only competitive on price, not on coverage.

• 
  Paz DLXV (@paz565) reported 14 minutes ago

  @O2 The whole 'customer service' provided by O2 in relation to this matter has been nothing short of appalling. As O2 is now associated with Virgin Media, I will be taking the earliest opportunity available to switch the services I have with them too.

• 
  STEPHEN (@stevied151181) reported 14 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Claire Wright (@CLAAccess) reported 14 minutes ago

  @O2 & @virginmedia making it as difficult as possible to settle the final bill on an account I have cancelled. App doesn't give me the option to pay. Calls go straight through to their Indian call centre. Absolutely appalling service from the worst phone company in the universe!

• 
  Keith Bridge (@leebridge1) reported 18 minutes ago

  @virginmedia Having **** with world cup coverage france and senegal poor picture quality. Pixelating and stammering ..

• 
  aldo (@ukaldo2) reported 19 minutes ago

  @virginmedia I’m completely disgusted. You hounded my 80-year-old mother with repeated calls until she cancelled her existing contract,only to then refuse to provide the new service. Why were no checks done upfront? You’ve now left her with no contract. Completely unacceptable.

• 
  Hewan (@HewanMcCarthy) reported 23 minutes ago

  @SpadgingtonBear @virginmedia I’m now being told its a fault with my router and there is no area outage, jokers. Saying I need an engineer

• 
  Some-Nick1976 (@Some_Nick1976) reported 25 minutes ago

  @virginmedia The issue is that it drops in and out constantly throughout these times. When it does eventually come back on it is very slow