Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Basildon, Southend-on-Sea, Brentwood, Romford, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Basildon |
TV | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Abbi Mitchell 🔮
(@_abbimitchell) reported
from
Romford, England
@virginmedia our internet has been rubbish lately but today it’s completely down with no signs of life. Tried to check service on the website and your website says our post code isn’t valid?
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia I’ve never had this problem before
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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bendeguz270
(@bendeguz2701) reported
from
Romford, England
Virgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
@virginmedia Another nuisance call from Virgin overseas..Disgraceful...telling me I was going to get the Boxing channel as I was a valued customer all for another an extra £8 a month..You have had one warning do something about it or I will report you.........
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Peter Fudge 💙
(@statusquo44) reported
from
Canvey Island, England
@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Becca
(@becshawyer) reported
from
Wickford, England
@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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Tommy Doyle 💙
(@Tommy_Doyle) reported
from
Southend-on-Sea, England
@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Monteray 🇫🇷🇪🇺🇬🇧
(@JackMonteray) reported
@virginmedia My wife is, started on WhatsApp at 1725 still not resolved at 1900 as 'Kevin' has gone for his dinner for an hour! As I said we have taken out a new contract elsewhere and wish to cancel the one with yourselves as we have completed the 18 month contract
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kcdotdot
(@KCdotdot) reported
@virginmedia I understand that, but other issues re customer service have pushed me to the edge! No one is taking ownership of the issue and making verbal contact is near impossible.
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Rick Ryder
(@rickie_ryder) reported
@MarkChandler3 @virginmedia @bt_uk Any good? Always had BT but they will not bring there price down so need to shop about.
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Chris Moore
(@spannerhappy) reported
@virginmedia I haven't been able to get through.... Constantly on hold, online help going around in circles to the same pages
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Lord Splashy
(@lord_splashy) reported
@virginmedia It’s mostly along the lines of ‘your bungalow hasn’t been built’ or ‘we don’t provide virgin to that area’ even when the neighbours around have it! One oppo said that prob because the old lady who lived here before never had internet that it was never installed which makes sense
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Brian McCowie
(@BrianMcCowie01) reported
@virginmedia I’ve got 6 recorded phone calls I’ve got ready to release about how shoddy your customer service is, you’ve got exactly 10 mins to call me before they get uploaded! We’ve got episode 1 which is, my shift finishes in 5 mins so I’m going to put you on hold and hang up!
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fallen angel
(@fallenangel1969) reported
@virginmedia Yes I've made a complaint who just email me back & say ring up . I'm just being sent round in circles How its left me today is frustrated & wishing I'd never bothered renewing my contract . Now I'm tied in
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Andrew Bealing
(@ABealing) reported
@virginmedia and here's another thread on the same issue which I posted on with no response. Its not just me! Its not just one email source which sometimes get blocked either.
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Josh Stankler
(@joshstankler) reported
@virginmedia Yes, it says there are no issues but my speeds have been all over the place for the past few days. It's now really slow once again. When I spoke to VM on the phone they said there is an issue and it will be fixed soon. Please can you confirm this?
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Brian McCowie
(@BrianMcCowie01) reported
@virginmedia #2 is, im not going to raise a complaint for you because my system that allows me to do that isn’t working at the minute and you’ll have to call back in 48 hours when it’s working again.