Virgin Media outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- Internet (43%)
- Wi-fi (29%)
- Total Blackout (14%)
- TV (10%)
- Phone (5%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 11: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 7 days ago |
|
Gravesend
|
Internet | 8 days ago |
|
Southend-on-Sea
|
TV | 11 days ago |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, EnglandAfter a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Phil (@feyipuk) reported from Crayford, England@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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chris cox (@coxychris) reported from Southend-on-Sea, England@virginmedia why are no one answering your lines all I wanna do is cancel my package
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England@virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.
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Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Rachel Romain (@RERomain) reported from Chelmsford, England@virginmedia It has been almost 30 years since he was a new customer... 🙃
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, EnglandBe careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Nick Miller 🇺🇦 (@NickMillerUK) reported from South Ockendon, England@virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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Mr Rocking Gooner~ Terry 👨🎤 (@MrRockingGooner) reported from Romford, England@BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alloqui Strix (@AlloquiStrix) reported@virginmedia First thing this morning you said the outage in my area (22) would continue for another week,then another message saying it would be fixed today, and now a message saying it'll be a week again. Is there a playbook you guys are using to wind up its customers?
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Scott (@scottowen81) reported@sharonmariahall @virginmedia Never had an issue with them
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Sandy Muir (@SandyRMuir) reported@virginmedia Really poor customer experience these last couple of days regarding renewal of services! Different conversations and quoted various increases to service in chat service. Lower offer quoted on my login page yesterday now withdrawn according to guy on phone just now?
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Hank (@Hank83416250473) reported@virginmedia going into day 2 of no broadband, on hold for 35 mins and cut off, disgusting customer service
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Reformed Prisoner (@formerprisoner_) reported. @virginmedia are the most useless, care-less, let down of a company in existence. If you are considering going with them for broadband. Please don’t. Their technicians do half a job, cancel a thousand times and their customer support is outsourced to some foreign country.
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Simon 🎳🇪🇺🇬🇧 (not parody) (@S_Herbie) reported@sharonmariahall @virginmedia I rarely have any issues with the service and pay a good price on my current contract
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M U (@Shef1212) reported@virginmedia no internet, but I need to wait 5 days for engineer! You say you invest millions and increase prices. Been with you since 2010. Why is it so difficult to log a complaint on the phone too? Shocking & ridiculous service. My contract is due in 2 months.
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Fredo (@6ixFredo) reported@virginmedia Im cancelling my direct debit and im not paying a single penny until you sort out your abhorrent service. its been a year ive been having these issues and your cs team who barely speak a lick of english have been beyond useless. Multi billion £ company btw
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BRIAN HEALY (@XBRIAN501) reported@ServeOnlyGod @rtenews RTE & VIRGIN MEDIA needs to be locked down like the ports & Oil reserves
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simon parkinson (@parky1021) reported@virginmedia Once again my internet connectivity is constantly dropping out Terrible service since I renewed my contract with you Wish I never had now