Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/20/2026 14:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Brentwood, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomRomford Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • Weaverfooty14 Michael James Weaver (@Weaverfooty14) reported from London, England

    @virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating

  • nicolas_laborie Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

  • muzzlejuice Steve wilson (@muzzlejuice) reported from Sutton at Hone, England

    @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

  • CouchPotatoUK Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England

    @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

  • feyipuk Phil (@feyipuk) reported from Crayford, England

    @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

  • pwingers Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England

    @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

  • KatiePurkiss Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England

    . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

  • RobertSSmith66 Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England

    @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

  • _RhysThorne Rhys (@_RhysThorne) reported from London, England

    @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

  • guinnessaddick Gerry (@guinnessaddick) reported from Dartford, England

    @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

  • nicolas_laborie Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Poke681YT Poké681 🗿 (@Poke681YT) reported

    @AstroXinity @benzytwt @DerrickParker30 Virgin Media is the Issue.

  • KatNatHill Kat Hill ⚓️ (@KatNatHill) reported

    what the hell is up with @virginmedia wifi this afternoon/evening?? Been having issues since 4pm and nothing is keeping a stable connection. Not helpful when you have work!

  • __markbaker Mark Baker (@__markbaker) reported

    @virginmedia Upload speed nearly zero today. Wifi and wired. Download 100-210. Done reboot. Done 60sec pinhole reset. 2wks ago same problem for 4 days, you told me it was known issue even tho nothing showed on service status online. Is there now a new SNR issue in London N1?

  • JohnMor37738215 John Morgan (@JohnMor37738215) reported

    @tinks_my_name @virginmedia @skytv Nope cos i've tried to cancel and get a refund.

  • JackBanning Jack Banning (@JackBanning) reported

    @virginmedia I had just called your customer service line and was transferred to different departments 4 time’s and after nearly 2 hours on the phone the line was never picked up and then the called was dropped. Would I be able to contact someone for a more immediate response?

  • michaelmac43 michaelmac43 (@michaelmac43) reported

    @virginmedia how do I get your attention? No dial tone on home phone for a week. Your website's 'help' function takes me round in circles. And have been waiting on phone hold for nearly an hour in total.

  • Shxdzy1 Shahed (@Shxdzy1) reported

    @virginmedia Morning between 8-12 but i need it a fix ASAP

  • FearneysGirl Helen Fearne (@FearneysGirl) reported

    @virginmedia No that’s the problem I don’t have an account - you’ve got my email address against someone else’s name, address, phone number, bank details - it’s really not an issue for me but it’s probably a huge issue for them! I’ve tried to sort with your online help and had ZERO response

  • Miss_C__ AChambers (@Miss_C__) reported

    @virginmedia so 1st you cancel an engineer without letting me know, then when rescheduled for today (I took time off work) you just haven’t showed up. Why am I paying for this incompetence?

  • Pete8612 Pete86 (@Pete8612) reported

    @virginmedia @Flav_Bateman @lawrence_bury When you try solved issues with a internet chat in unavailable and no one is answering for 24 hours ... but they keep ******* calling with a offers and promotions... move all those people to help desk your greedy f...