Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Wickford, Southend-on-Sea, Basildon, Gravesend, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, and South Benfleet.

City	Problem Type	Report Time
Wickford	Internet	2 days ago
Southend-on-Sea	Wi-fi	4 days ago
Basildon	Internet	15 days ago
Gravesend	Internet	15 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 2 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Pippa Crowther (@getpipfit) reported 11 minutes ago from Sutton at Hone, England

  @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 12 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 14 minutes ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 14 minutes ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 20 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Russell Norris (@rrrussboy) reported 22 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Penny Rolfe nee Acres (@wonky1961) reported 24 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Katie Purkiss (@KatiePurkiss) reported 31 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  FClay (@MissFayeRay) reported 38 minutes ago from Romford, England

  @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 39 minutes ago from Romford, England

  I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡

• 
  Mark Connolly (@macon1375) reported 41 minutes ago from Crayford, England

  @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 43 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 45 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  Nancy S (@mizznansea) reported 47 minutes ago from Aveley, England

  @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

• 
  Rachel Romain (@RERomain) reported 47 minutes ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  Mark Connolly (@macon1375) reported 48 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Alan Ferrari (@ferrari1fer86) reported 51 minutes ago from Romford, England

  @virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 51 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Russell Norris (@rrrussboy) reported 55 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Henley (@HenleyDB) reported 7 minutes ago

  @GreyBlackstone @virginmedia They're charging me over £105 for only broadband. They're a bunch of greedy jokers. I had an issue and called them, they made things worse. I'm stuck not renewing my contract. If they mess up again, I end up paying even more but on a new contract or accidentally disconnected.

• 
  concerned person (@nkgms) reported 10 minutes ago

  Is there a problem with Virgin Media tv in the Bushey, Hertsmere area?

• 
  r (@gtgrach) reported 11 minutes ago

  @virginmedia @Virgin my broadband has been down for almost 12 hours. The issue was raised via telephone and on the website at 3pm today, the fix time keeps going up by an hour each time on the website and still nothing resolved!!!! Absolute joke!!! FIX IT!!!!!!! USELESS PRICKS

• 
  R-L21 (@FrankCBFearles1) reported 13 minutes ago

  @VirginMediaNews Virgin media government mouthpiece as bad as rte.

• 
  Adrian Bird (@bigbally) reported 17 minutes ago

  @virginmedia If you want to know how really BAD this bunch of COWBOYS are - listen to BBC Radio Four "You & Your" Monday 13 April. Utterly inept and incompetent. STEALING a LIVING. The Senior Management should HANG THEIR INCOMPETENT HEADS IN SHAME.

• 
  Shaun (@shauny67) reported 18 minutes ago

  @virginmedia @sharonmariahall Yes excellent internet speeds & the only provider you can put the router into modem mode & add your own kit. 9 times out of 10 any WiFi issues are down to devices or where you have the router not the service. If you have a WiFi pod ensure you set up WiFi back haul.

• 
  ThunderCurrie (@Thundercurrie) reported 21 minutes ago

  @virginmedia what in the world is up with the wifi in Bournemouth at the moment? No fix until April 15th? I'd very much like some kind of reasonable explanation for that please...

• 
  Jazza (@jmilprint) reported 21 minutes ago

  @sharonmariahall @virginmedia I've never had a problem with them, consistent fast Internet, TV works fine. When I thought of leaving they gave me a reduced price all done through Whatsapp.

• 
  M U (@Shef1212) reported 21 minutes ago

  @virginmedia still waiting for an engineer. I now been told I need to wait 12 days for an engineer to fix a damaged cable outside. No one wants to listen.

• 
  Walthamstow Life (@WalthamstowLife) reported 21 minutes ago

  @virginmedia Why are internet services down AGAIN in #E17? Your service is utter rubbish!