Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Canvey Island, Southend-on-Sea, Gravesend, Basildon, Billericay, Wickford, Chelmsford, Longfield, and Dartford.

City	Problem Type	Report Time
Romford	E-mail	7 minutes ago
Romford	Internet	5 hours ago
Canvey Island	Internet	2 days ago
Southend-on-Sea	Wi-fi	4 days ago
Southend-on-Sea	Wi-fi	4 days ago
Romford	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Phil (@feyipuk) reported 3 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  chris cox (@coxychris) reported 4 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Liam Stanley💙 (@SeasideAPNP) reported 6 minutes ago from Sutton at Hone, England

  @AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer

• 
  Paul Dwyer (@pauldee74) reported 11 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 12 minutes ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  Carol Dover (@CarolB29041964) reported 18 minutes ago from Stifford, England

  Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

• 
  Paul Dwyer (@pauldee74) reported 19 minutes ago from Grays, England

  @virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!

• 
  Mark Connolly (@macon1375) reported 19 minutes ago from Crayford, England

  @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

• 
  Simon Norris (@sinozza) reported 20 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 22 minutes ago from Sutton at Hone, England

  @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

• 
  Robert Smith (@RobertSSmith66) reported 38 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Katie Purkiss (@KatiePurkiss) reported 45 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Lisa Philpott (@Lisa2672) reported 45 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 47 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 48 minutes ago from Sutton at Hone, England

  @virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission

• 
  Russell Norris (@rrrussboy) reported 51 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Penny Rolfe nee Acres (@wonky1961) reported 53 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

• 
  Andee Byford (@BobCratchitt) reported 54 minutes ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 54 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 59 minutes ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chantelle kinchin (@chantelle_88) reported 4 minutes ago

  @virginmedia ..you keep sending me texts about the switch to fibre network. I have not received a letter or an email and getting through to anyone at your call centre is impossible. Not good customer service.

• 
  Carole Winter (@CaroleWinter) reported 4 minutes ago

  @virginmedia please answer the phone. You are one broken system

• 
  Chip Lewis (@crispinlewis) reported 5 minutes ago

  @virginmedia , trying to contact you to cancel, downgrade or renew contract?! It’s urgent anyone going to answer phone?! Web chat doesn’t work! What is going on?!

• 
  Shaun Weeks (@ShaunWeeks) reported 5 minutes ago

  @virginmedia customer service has got to be the worst I’ve experienced in the UK.

• 
  T.STOKES , YORKSHIRE 🇬🇧 🇺🇦🇨🇦🇬🇱 (@bond007kill) reported 7 minutes ago

  @virginmedia how hard it is to talk to a human with the problems we are having is a major problem now we are being asked to download WhatsApp? Leaving might be the only option been with them years, customer service is zero

• 
  John Cameron (@bhoyjohn1888) reported 10 minutes ago

  For **** sake Virgin Media. Answer the goddam phone. 40mins and counting. Awful customer service. Crap

• 
  TM. (@1tninetyfour) reported 11 minutes ago

  Friday evening and my internet is down.. Virgin Media you will crumble! I pay too much for this foolishness 😒

• 
  Stephen Sullivan (@SullivanSK) reported 15 minutes ago

  @virginmedia Well over 2.5 hours on hold regarding a total loss of service and no responses to DMs. Live chat also seems to be disabled on the app. Really shocking customer service. Can you tell me how much longer I should expect to be on hold? Or have someone reach out?

• 
  Deborah (@Deb0rahKW) reported 18 minutes ago

  Tons of organisations where you want to speak to a human and can't find a phone number. Yet. Virgin media down. I just want to click a button to report and all I can find is a phone number.

• 
  PlotTwistPandit (@PlottwistPandit) reported 19 minutes ago

  @virginmedia Trying to cancel my contract or explore options but stuck on the Phone to your customer care listening to music for 2 hours!! How is this okay?