Virgin Media Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.

City	Problem Type	Report Time
Southend-on-Sea	TV	3 days ago
Southend-on-Sea	TV	4 days ago
Basildon	Internet	5 days ago
Basildon	Wi-fi	5 days ago
Romford	Wi-fi	7 days ago
Southend-on-Sea	Wi-fi	8 days ago

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 4 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 10 minutes ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 11 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 12 minutes ago from Sutton at Hone, England

  @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

• 
  grizzly_gooner (@GoonerGrizzly) reported 15 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Lisa Philpott (@Lisa2672) reported 15 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 23 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 23 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  David Ball (@dicksielives) reported 24 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

• 
  charlie and Blossom (@LaurenLFlower) reported 37 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  grizzly_gooner (@GoonerGrizzly) reported 38 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Andee Byford (@BobCratchitt) reported 39 minutes ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  Lisa Philpott (@Lisa2672) reported 42 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Kim Edwards (@KimEdwards48) reported 42 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  grizzly_gooner (@GoonerGrizzly) reported 47 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 54 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 54 minutes ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 56 minutes ago from Romford, England

  On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark K (@kolokube) reported 7 minutes ago

  @virginmedia I have called every day for the past five days. Your CS promised to call back – they didn't! I still don't have an incoming service & you can't provide me with a PAC. You are holding my number to ransom. I want compensation for the HOURS spent trying to resolve this. #OFCOM

• 
  Eithne White (@Eithne_White) reported 7 minutes ago

  @virginmedia Ok the call agents did not help at all. I have phoned several times so I am not doing that again. I will be at work Friday morning, then have to travel back from Derby so wont be available until after 2pm at the earliest depending on the traffic.

• 
  Jay™ (@jasmine_marien) reported 7 minutes ago

  @virginmedia I can only check the signal in the rooms where I have signal. If I try and run anything from the room with hardly any, I -understandably- lose signal and it can’t. Like the app won’t even rec WifiMax to me because it will lose signal halfway through checking issues.

• 
  rachel (@kinbaj) reported 13 minutes ago

  @virginmedia my wifi is down!!!! can u hire me and I fix it myself at ur hq

• 
  TheFourhead (@TFourhead) reported 16 minutes ago

  @virginmedia I've been told it's a cancellation fee of £96 per service!! All I'd like to do is remove the TV and landline and stay with the internet if this can actually be arranged. I was told it would be £44 a month for internet which I'm happy to pay

• 
  I_hate_Jamie_Oliver (@pipehitterz) reported 17 minutes ago

  @virginmedia you've now locked me out for 60 minutes and sent me a link to sign back in sign back in to a email that doesn't Work and a password I don't know outstanding

• 
  Simon E 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴‍☠️ (@thelazydj) reported 19 minutes ago

  So @virginmedia Internet has been down since 3am in the ta63hy area. Not sure why it takes so long to fix. All my previous providers had it up. And running again in a couple of hours max. I'm a new customer and this isn't what I was expecting at all! Everything runs off the 1/2

• 
  Danny Walker (@Wa72279508Danny) reported 20 minutes ago

  @virginmedia I’m at work. I’ve called up and you won’t talk to me because I don’t know my password. I never set one up. And I don’t know what you’ve charged me for so I can’t give you my bill. I don’t even know how I’ve got a bill

• 
  I_hate_Jamie_Oliver (@pipehitterz) reported 23 minutes ago

  @virginmedia cable you need a pin Number password to access anything the temp one you've sent doesn't Work

• 
  Owen Stillman (@IT_Owain) reported 23 minutes ago

  @virginmedia Just for the record here, none of this was mentioned. In fact, your caller told me "this is what everyone will be getting, all providers are doing the same". But hey, you've got the call records. Might be worth a listen. I'll raise a complaint in the meantime