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Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.

CityProblem TypeReport Time
Southend-on-Sea TV 2 days ago
Southend-on-Sea TV 4 days ago
Basildon Internet 4 days ago
Basildon Wi-fi 5 days ago
Romford Wi-fi 7 days ago
Southend-on-Sea Wi-fi 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • MidkentTravel
    MidKent Travel (@MidkentTravel) reported from Gravesend, England

    @virginmedia Can you please private message me, I have a log on issue.

  • maharrison
    Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

  • juliecason
    ✨💎Jules💎✨ (@juliecason) reported from Romford, England

    @virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.

  • Bytor14
    Andy TTID (@Bytor14) reported from Sutton at Hone, England

    @SpursAngel50 @virginmedia They have been awful lately with internet connection x

  • Bytor14
    Andy TTID (@Bytor14) reported from Sutton at Hone, England

    Ffs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?

  • JamieMeecham
    Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • Bytor14
    Andy TTID (@Bytor14) reported from Sutton at Hone, England

    This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia

  • angelosfatclub
    Angelo (@angelosfatclub) reported from South Ockendon, England

    @virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.

  • RobTThreadgold
    Rob Threadgold (@RobTThreadgold) reported from Brentwood, England

    @splursty @virginmedia It’s country wide I would hang up if I were you!

  • Karen_1979
    Karen (@Karen_1979) reported from Sutton at Hone, England

    Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.

  • majugipoo
    Death Vader (@majugipoo) reported from Romford, England

    Hey @virginmedia. My broadband has been down for 2 hours and your website says it's fixed but my modem says otherwise and no amount of reboots has changes this.

  • roberttointon
    Robert Tointon (@roberttointon) reported from Romford, England

    @virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!

  • maharrison
    Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • maharrison
    Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window

  • jamzack
    Mandi Martin (@jamzack) reported from Romford, England

    @virginmedia trying desperately to register sim on your network but phone doesn’t want to know! Can’t through via phone or text help, any ideas?!

  • scottycav13
    Scott Cavanagh (@scottycav13) reported from Sutton at Hone, England

    @virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.

  • JamieMeecham
    Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • PeterSexton14
    Peter Sexton (@PeterSexton14) reported from Romford, England

    @virginmedia Service has been fixed now. All working

  • Karen_1979
    Karen (@Karen_1979) reported from Sutton at Hone, England

    @virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _Alex_Westwood
    Alexander Westwood (@_Alex_Westwood) reported

    I’d forgotten how disgracefully rude and infuriating @virginmedia “customer service” is. It’s anything but customer service. Just spoken to a sarcastic **** on the phone who decided to laugh and say “nope” regarding an actual resolution to the outage in the area.

  • Rob_Moody
    Rob Moody (@Rob_Moody) reported

    @SFC_Debs Are you on @virginmedia. I think they have a problem. I get the same so have to turn off WiFi on phone to view

  • nidhimadhu
    NIDHI MADHU (@nidhimadhu) reported

    @virginmedia Hi, I got into the chat. It's just the bot asking same questions my friend has already answered through phone. I don't think it would be of any help. We have been in touch with customer assistants for the last one week.🥲

  • ABKaizen
    AB Kaizen (@ABKaizen) reported

    @virginmedia We do not have any mobiles/tablets/laptops connected via an Ethernet cable. We use WiFi. I do not believe outage in the area was mentioned. They mentioned “congestion” but there has been not extra usage in our house hold to explain the the sudden drop

  • Paul_Wingrove
    Paul Wingrove (@Paul_Wingrove) reported

    @CBSNews wondering if he can do anything about Virgin Media UK customer service which is bloody abysmal, once he has stopped frigging around in balloons and rockets.

  • SFC_Debs
    Debbie (@SFC_Debs) reported

    @Rob_Moody @virginmedia Yes we are on VIrgin Media. I don’t really want to use my data to view videos. @virginmedia can you help please.

  • _Alex_Westwood
    Alexander Westwood (@_Alex_Westwood) reported

    @virginmedia Just been told by the third person that they’re only compensating after 2 days as that’s declared a “loss of service”. Naturally, a loss of service is self explanatory. A loss of service is a loss of service. 2 days would be, by the very definition, 2 days loss of service.

  • FeeHorne
    FeeHorne (@FeeHorne) reported

    @TWAHW @LukeAWalsh Apparantly it is mostly but not exclusively affecting Virgin Media users on both mobile & broadband. VM is trying to fix it (heard that before *yawns*) Disabling the ChildSafe option might work, someone suggested. Not tried it yet .

  • alison_coole
    Alison (@alison_coole) reported

    @virginmedia How much longer is it going to take to sort the issue with Twitter. It’s now 4 days and still not sorted?

  • puppaz
    Puppaz (@puppaz) reported

    @JamesHarkin Not virgin media if you can help it