Virgin Media Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Gravesend	Internet	4 hours ago
Southend-on-Sea	TV	4 days ago
Southend-on-Sea	TV	5 days ago
Basildon	Internet	6 days ago
Basildon	Wi-fi	6 days ago
Romford	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Thomas Hapgood (@Tiger118118) reported 9 minutes ago from Basildon, England

  Don’t ignore me @virginmedia where’s is ******** is @disneyplus 🤔🤨🤨🤨

• 
  Paul Lindsay (@PaulLindsay10) reported 9 minutes ago from Sutton at Hone, England

  @virginmedia has the worst #CustomerExperience #customeservice of any company! No email answer, no call back by manager as promised. And over a 3 month period.....can’t say I’m not patient or haven’t followed up! #Disgraceful #onholdfor12minutes

• 
  FClay (@MissFayeRay) reported 15 minutes ago from Romford, England

  @virginmedia I’m a new customer and originally broadband was supposed to be installed today, but has moved to 13/4 with no warning!! As 13/4 is also a bank holiday I don’t know what is going on! Have tried calling and live chat and no answers🙁🙄 please help

• 
  Marc Tobin (@Cod49ers) reported 17 minutes ago from Grays, England

  You make mistakes in life. Going back to @virginmedia is one of my biggest. Internet is awful, can’t sign into the media service and the customer service is nonexistent. I advise you do not do it!!!

• 
  Carlo Margaritelli (@TheFakeItalian) reported 22 minutes ago from Romford, England

  @virginmedia yesterday and today the broadband in RM12 works intermittently constantly says there is an issue can you please fix as I am struggling to work from home

• 
  Wang Lin (@AzukaFred) reported 23 minutes ago from Dartford, England

  Okay, so it’s not just O2. People on other networks are having issues too O2, Three, Vodafone, EE, Giffgaff with most the issues BT, Tesco Mobile & Virgin Media with a few

• 
  Carlo Margaritelli (@TheFakeItalian) reported 24 minutes ago from Romford, England

  @virginmedia service down again in Hornchurch

• 
  BeKind_Charlatan🌱 (@mrs_harket) reported 25 minutes ago from Rayleigh, England

  @CybillLiberty @virginmedia @reece_dinsdale had problems & got it sorted. They do seem like an awful company tbh.

• 
  Omid 👨🏻‍💻 (@OL_Vision) reported 33 minutes ago from Sutton at Hone, England

  @NoelClarke @skytv @NOWTV Damn you @virginmedia

• 
  Thomas Hapgood (@Tiger118118) reported 33 minutes ago from Basildon, England

  **** @virginmedia I might download @DisneyPlusUK on my PS4 instead 😀😀😀

• 
  Paul Lindsay (@PaulLindsay10) reported 45 minutes ago from Sutton at Hone, England

  @virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!

• 
  Thomas Hapgood (@Tiger118118) reported 48 minutes ago from Basildon, England

  **** @virginmedia I’m going to download @DisneyPlusUK on my PS4 😀😀😀😀😀

• 
  frank #13 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@frankroe2) reported 48 minutes ago from Basildon, England

  @virginmedia Our virgin remote has stopped working, tried re pairing and new batteries but won’t turn volume up or down or tv on/off

• 
  alan brown (@alansbrown) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought

• 
  Adrian Carpenter (@fizzyade) reported 50 minutes ago from Sutton at Hone, England

  @virginmedia @vmbusinesshelp Been there. Tell you to use the residential service checker, which says no problem. Phone lines have long queues. Service outage is country wide.

• 
  Adrian Carpenter (@fizzyade) reported 53 minutes ago from Sutton at Hone, England

  @vmbusinesshelp @virginmedia Oh you mean the web chat which is hardly ever available when there aren’t problems...and is now impossible to get on. LOL

• 
  Adrian Carpenter (@fizzyade) reported 53 minutes ago from Sutton at Hone, England

  @virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.

• 
  Scott Richardson (@scottrich72) reported 54 minutes ago from Romford, England

  Trying to get through to @virginmedia to ‘renegotiate’ my broadband contract (which is long up). Been on hold for 90 mins over two days (understandable, given our current crisis), but the calls cut off after 30 mins & feature the same, awful hold music. HELP!

• 
  Thomas Hapgood (@Tiger118118) reported 55 minutes ago from Basildon, England

  Don’t ignore me @virginmedia but where’s is ******** is @disneyplus 🤔🤨🤨🤨

• 
  Alan Churms (@achurms81) reported 55 minutes ago from Basildon, England

  @virginmedia hi guys I know it’s very busy but I was just wondering if you can send me a replacement SIM card as mine keeps losing signal and dropping calls

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GJM (@zombie_apoc1) reported 6 minutes ago

  @afarmer78 @ShieldVoC @virginmedia Your first mistake was signing up to VM. I’d take their advice, return the phone and go to a company who at least shows some customer service.

• 
  Tom_Chapell (@Thomas_Chapell) reported 6 minutes ago

  @virginmedia That would be great. But 2 doesn't work. Anytime after 4?

• 
  Sue Carr (@snoo999) reported 6 minutes ago

  Let's see if @virginmedia can rectify their mistake of leaving a elderly vunreable person without a phone line or emergency line for over 2 weeks. #Shameful

• 
  Tom_Chapell (@Thomas_Chapell) reported 10 minutes ago

  @virginmedia Yes we are. But I was questioning the ethics of a company that is happy to charge a hefty cancellation fee, despite me repeatedly calling technical services for months in the current address because there is NO service.

• 
  Dan James (@DanJamez93) reported 11 minutes ago

  @virginmedia I’ve caled twice today and noone understands me or what im explaining!!! Beyond usefull customer service and havent even been with yourselves 2 weeks

• 
  AkagiPanda 🐼 PNG VTuber 🤍 (@PandaAkagi) reported 11 minutes ago

  @virginmedia The login to My Virgin Media works fine, but when trying to access webmail you are met with "mailbox unavailable", all devices linked to the email account also claim the credentials are incorrect. They aren't, because they can be used to log in to My Virgin Media. (1/2)

• 
  Stephen Crowther (@stephencrowther) reported 13 minutes ago

  There’s a reason why @virginmedia’s logo is an infinite loop. It’s because that is basically what their customer service is like.

• 
  JoycieB (@blairjoyce3) reported 14 minutes ago

  @O2 @virginmedia I'm a customer of both but when I go into O2 it wants me to join Virgin Media to participate and vice versa ..

• 
  Dave (@jsbdave) reported 18 minutes ago

  @virginmedia Hello! Are the email servers down?

• 
  Claire (@Claire_Stapley) reported 21 minutes ago

  @lyn414 @Virgin @virginmedia I am exactly the same - keep losing access to my Blueyonder emails - definitely a recurring issue