Virgin Media outages and service status in Basildon, England
No problems detected
If you are having issues, please submit a report below.
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 8, 4:55 PM GMT+1.
- Internet (59%)
- Wi-fi (15%)
- TV (15%)
- E-mail (6%)
- Total Blackout (6%)
The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Romford, Basildon, Grays, Wickford, Brentwood, Dartford, Chelmsford, Rochford, South Benfleet, Billericay, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Wi-fi | 1 day ago |
|
|
Total Blackout | 3 days ago |
|
|
Internet | 5 days ago |
|
|
TV | 5 days ago |
|
|
Internet | 6 days ago |
|
|
Internet | 7 days ago |
Nearby cities with recent reports
3 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and Iโve heard nothing
-
DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
-
Janet E Baldwin ๐ธ (@JanetEBaldwin) reported from Sutton at Hone, England@_andy_pandy_ @virginmedia Outrageous ๐ฑ Iโd cancel my subscription.
-
Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
-
FClay (@MissFayeRay) reported from Romford, England@virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. Itโs not over heating, Iโve done multiple hard resets. Any suggestions? Do I need a new router?
-
Carol Dover (@CarolB29041964) reported from Stifford, EnglandJust how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
-
Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
-
Mark ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
-
Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
-
โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, EnglandIโve had 3 hours sleep, Iโm trying to catch up and within 10 mins Iโve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, Iโll be tracking your location and paying you a ******* visit! ๐ก
-
Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandVirgin Media broadband down AGAIN. Service Status website & app donโt work as no internet connection ๐คจ @virginmedia
-
โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldnโt need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone wonโt be sent until I send this
-
Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Iโve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me itโs being dealt with and, as already mentioned, a manager would call me back at 4.30 which didnโt happen. Can someone please sort this out?
-
grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
-
Jay Bourley (@drummerJ83) reported from Sutton at Hone, England@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for โfaster speedโ. Please advise asap - no issues in the area according to your website.
-
Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!
-
Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, EnglandI have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
-
โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, EnglandCurrently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!
-
Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, EnglandListening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia ยฃ79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 ๐ฌ Compensation is only calculated when service is restored ๐ช Fair?
-
jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia Your customer service is the worst I have seen
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
simon withers (@KalEl_WBS) reported@virginmedia You never reply to messages! Why bother asking to send us a DM. Also whatโs the confusion you mentioned?
-
Sam Sheehan (@SamanthaJane_H) reported@virginmedia I have messaged. I have taken days off on multiple occasions to wait in for engineers to attend. I was assured that due to external works I would not need to be in today, however the issue STILL has not been fixed despite assurances it would be sorted.
-
Amrit Phull (@Amrit_Phull) reported@virginmedia You have an outage again to all services - broadband and tv. This is 3rd time in 6 monthsโฆโฆโฆyou are the most pathetic communication company. Stop spending hundreds of thousands on your annoying TV ads, and use that money to improve your ******* service!!!
-
Caz (@Ca33ieKins) reported@virginmedia Horrendous service! Complete outage all day today. TQ area. No apology. Just the usual standard dialogue. Not acceptable.
-
Cailรฌn-deas ๐ฎ๐ช๐ (@Cailndeas260812) reported@nicolatallant Nicola...with your experience in investigative journalism you should be all over this! I have never heard of such widespread corruption. You know what should be done here. Do the right thing. Ask the questions.... Start with the Shilling report...or how about the fact there is NO PULSE RECORD for #MrP regarding the allegations and subsequent harrassment of #MrP. The enablement and cheek turning is disgusting. Do your job. @rtenews @virginmedia
-
IzO (@IzO_TTV) reported@virginmedia You have literally the most infuriating customer service process known to the entire universe. I cannot wait to be out of this Devil spawn of a contract. I actually pray for the down fall of this company with a passion. Zero interest in customer needs just straight aggressive sales tactics. Get out of my life seriously.
-
Roy Cadge (@RoyCadge) reported@virginmedia Try no, I don't have time for your company anymore! Had a hour call and as the person did like me saying come back with a better offer they hung up on me! Not very good customer service team! Now removed me from all your systems! Do not hold my data anymore!
-
propper klopper (@gilesy10982) reported@miked36 @virginmedia Trying to mate. When @virginmedia ainโt putting there wires in stupid places ๐คฆ๐ผ๐คฆ๐ผ๐คฆ๐ผ
-
Ron Rosenhead (@ronrosenhead) reportedHey @virginmedia - yet ANOTHER outage HA54ED. How many more will there be? My elderly mother in law had no TV for 10 days recently. You gave her compensation. How about proper service? Not good enough. Please contact me.
-
Gary (@gazi1684) reported@virginmedia @rayquannnnnnn Is there a problem in the wallsend area with broadband?