Virgin Media outages and service status in Basildon, England
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Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 10, 5:36 PM GMT+1.
- Internet (50%)
- Wi-fi (25%)
- TV (15%)
- E-mail (5%)
- Total Blackout (5%)
The latest reports from users having issues in Basildon come from postal codes SS14 and SS13 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Romford, Canvey Island, Southend-on-Sea, Gravesend, Billericay, Wickford, Chelmsford, and Longfield.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
TV | 16 hours ago |
|
Romford
|
20 hours ago | |
|
Romford
|
Internet | 1 day ago |
|
Canvey Island
|
Internet | 3 days ago |
|
Southend-on-Sea
|
Wi-fi | 4 days ago |
|
Southend-on-Sea
|
Wi-fi | 4 days ago |
Nearby cities with recent reports
4 recent signals
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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LES ⚒ (@PL13Les) reported from Sutton at Hone, EnglandWhat is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
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jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
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Ben Rogers (@eviemae239) reported from Sutton at Hone, England@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, England@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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jordan lockey (@LockeyJordan) reported from Sutton at Hone, England@virginmedia Your customer service is the worst I have seen
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Alan Ferrari (@ferrari1fer86) reported from Romford, England@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Pippa Crowther (@getpipfit) reported from Sutton at Hone, England@virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!
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Lewis Allen ⚒ (@_Lewis_A) reported from Romford, EnglandOn phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England@virginmedia They haven’t got through to anyone to cancel it yet?
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported from Romford, England@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldn’t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone won’t be sent until I send this
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, EnglandBe careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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billy winter (@billywi56359173) reported@virginmedia too busy money grabbing working through bots instead of getting real people to support your customers with actual help, fed up of trying to explain to a robot what’s going on
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John Cameron (@bhoyjohn1888) reportedDear Lord. How crap is Virgin media customer service?
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SFB-Mod (@cycleprawn) reported@obbsie @virginmedia They are absolutely ****. Wouldn’t use them if they were free. They are dishonest and I wouldn’t trust them to run me a bath without cocking it up.
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Andy Sutton (@AndySut63307161) reported@virginmedia Having problems accessing email on multiple devices, how do i resolve. Cannot find answers, BOT is useless. Do you employ humans with whom i may converse to resolve issues? Regards Andy
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Emily J Clarke (@clarke_j_emily) reported@virginmedia Losing the plot. The outage in my area is 1 mth old today! Been on hold 75mins to add further complaints to my complaint 🤬
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Steven (@Steven12109) reported@virginmedia ....and as for your AI.... Who created that - it's nearly as bad as that repulsive Epstein Island like, owner of yours !
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Dgjbear (@Dgjbear1) reported@virginmedia Hiya. I’ve been on hold trying to get through to your team that deals with retention for an hour. AN HOUR. And you want to increase my monthly fee by 50%? For this level of customer service?
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Limited (@Itslimiiited) reported@virginmedia What's the point in paying for a service, when its ****!
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Anthony Beds 🇬🇩 (@AnthonyBeds) reported@virginmedia let me get this straight you have a chat bot that never works just sends you in loops also cannot contact a human agent, need to change V6 boxes to V60 but impossible because virgin media is uncontactable
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June Tobin (@junie1954) reported@virginmedia customer service is awful. Cannot find an easy way to contact you. Please would someone resolve this issue for us.