Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Basildon, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, and Brentwood.

City	Problem Type	Report Time
Romford	E-mail	15 hours ago
Romford	E-mail	18 hours ago
Southend-on-Sea	Wi-fi	20 hours ago
Southend-on-Sea	Internet	2 days ago
Southend-on-Sea	Internet	4 days ago
Basildon	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Rachel Romain (@RERomain) reported 34 seconds ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  charlie and Blossom (@LaurenLFlower) reported 12 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  Mark Connolly (@macon1375) reported 17 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 17 minutes ago from Sutton at Hone, England

  @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

• 
  Lisa Philpott (@Lisa2672) reported 17 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 24 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Mark Connolly (@macon1375) reported 27 minutes ago from Crayford, England

  @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

• 
  Yasir (￣(工)￣) Khan (@yas326) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia It just says, it looks like you are having trouble connecting

• 
  Nancy S (@mizznansea) reported 31 minutes ago from Aveley, England

  @virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.

• 
  Sharon Hills 💗 (@Gertie58) reported 32 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  chris cox (@coxychris) reported 35 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 37 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  Going for Gold (@Gold_Accounting) reported 37 minutes ago from South Ockendon, England

  @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

• 
  Phil (@feyipuk) reported 40 minutes ago from Crayford, England

  @virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 42 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Matt Frow (@Matty411) reported 42 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  Phil (@feyipuk) reported 48 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  Ben Rogers (@eviemae239) reported 54 minutes ago from Sutton at Hone, England

  @virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.

• 
  Katie Purkiss (@KatiePurkiss) reported 58 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Kim Edwards (@KimEdwards48) reported 59 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Beckett (@MichelleBeckett) reported 2 minutes ago

  @UglyGeezer @virginmedia I’m so sorry, Lee. That’s awful. Thinking of you

• 
  control alt de ligt (@JohnnyHynes2) reported 5 minutes ago

  @virginmedia Not working cheers mate go on off for no reason before the big game

• 
  Temporary Location (@TemporaryLocat1) reported 8 minutes ago

  @virginmedia the internet has been down for 30 hours in N4, what is going on?

• 
  MH (@MhMyxacc444) reported 10 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virgin media are awful

• 
  Ashen (@Ashen33vr) reported 13 minutes ago

  @caulmick @Kerrytara Why are RTE, Virgin Media and Irish Times not reporting on this? Isn’t this a big news story? Shouldn’t the tax funded media be reporting on issues like this!?

• 
  ItsLiterallyChloe (@LiterallyChloe_) reported 14 minutes ago

  I’ve had more issues with @toobbroadband in 3 months, than I had with @virginmedia in 5 years. 🙃 Regretting the move 😭

• 
  Samet (@Samet_UK) reported 15 minutes ago

  Wifi has been down since 1 am and there still hasn’t been a satisfactory explanation for the issue. They just share a link for me to check if there’s an outage in the area. It says there is one, but no more information. It’s been nearly 12 hours. @virginmedia

• 
  Clare (@clarewo86) reported 16 minutes ago

  @virginmedia the problems I’m having with my Internet are crazy there’s not been a day in over a week that it hasn’t gone down and constantly buffered

• 
  Samet (@Samet_UK) reported 17 minutes ago

  @virginmedia It is still showing the same in status since the early morning. There is no any other update or any estimated time. At least I would expect another update saying about the outage and estimated fix time.

• 
  Gill (@gill_frost) reported 19 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Thank you for sharing. I have been meaning to move from virgin media for a while because of their poor customer service and this has decided it for me.