Virgin Media outages and service status in Basildon, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 8, 9:19 PM GMT+1.
- Internet (63%)
- Wi-fi (14%)
- TV (12%)
- Total Blackout (7%)
- E-mail (5%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Chelmsford, Romford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
TV | 1 day ago |
|
Southend-on-Sea
|
Internet | 2 days ago |
|
Southend-on-Sea
|
Total Blackout | 3 days ago |
|
Basildon
|
TV | 5 days ago |
|
Basildon
|
Internet | 7 days ago |
|
Basildon
|
TV | 8 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, England@virginmedia They havenโt got through to anyone to cancel it yet?
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Going for Gold (@Gold_Accounting) reported from South Ockendon, EnglandSHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time
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Alan Ferrari (@ferrari1fer86) reported from Romford, England@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!
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Dr Stower and the Stock Market of Madness ๐ฆ (@1CreativeRay) reported from Wainscott, England@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as Iโve had one within six months I canโt order another. Please check that the first was ever sent, thanks
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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MrChips (@MrChips2000) reported from Grays, England@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
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Nancy S (@mizznansea) reported from Aveley, England@virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.
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Carol Dover (@CarolB29041964) reported from Stifford, EnglandJust how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldnโt need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone wonโt be sent until I send this
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Actually thatโs wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasnโt. What hope is there when you canโt even get a complaint right?
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, EnglandIโve had 3 hours sleep, Iโm trying to catch up and within 10 mins Iโve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, Iโll be tracking your location and paying you a ******* visit! ๐ก
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Wesley Hammer โ๏ธ (@CouchPotatoUK) reported from Romford, England@virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Hill (@grahamhill1) reported@MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, poor customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky
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glyn jacko#fbpe (@jackochirpchirp) reported@virginmedia OMG listening on the news and radio how bad you really are not looking forward to cancellation as it looks like you still pursue people but forewarned is forearmed
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Zahid Ramzan (@zahid_ramzan) reported@virginmedia internet service down since 1 PM Birmingham anyone else having issues?
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Mehrdad Yousefi (@MY21_Oracle) reportedOfcom has fined Virgin Media O2 ยฃ28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.
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Reb (@UserrReb) reportedOfcom has ordered #VirginMedia to check that every affected customer who complained has received the compensation or other remedies to which they may be entitled within the next six months. A disgusting company that no-one should touch.
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Harry Kryshna (@harry_kryshna) reported@BBCBreakfast @virginmedia customer service is still atrocious.
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Simone-Lee Deal (@StiffNips2) reported@ChrisCorney1 Had that with my 91 yr old mum, she was charged 2x the going rate by Virgin, had dementia and obvs couldn't remember what her password was, so Virgin wouldn't let her cancel. I got there in the end, but @virginmedia are bastards
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Amy McManus (@BluemoonAmy) reported@virginmedia Had no broadband service since Tuesday evening. Service update showed fix yesterday by 16:07, then today at 16:07 and now tomorrow at 16:07. Totally unacceptable. When will this be sorted. M46.
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Andy (@GetItQuietly) reportedAfter anointing Virgin Media as the king of bad suppliers, Switch2 are giving it a good go.
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No Class๐ช๐บ ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ๐ณ๏ธโ๐๐ณ๏ธโโง๏ธ (@Veganforever67) reported@BBCNews Another time phoned up virgin media said my internet was running slow. They said no problems. We can give you a discount for the time it's been running slow. They didn't contact me in any way, shape or form and signed me up to a New year's contract.