Virgin Media Outage Report in Basildon, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 05: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Grays, Romford, Southend-on-Sea, South Benfleet, Basildon, Brentwood, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldn’t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone won’t be sent until I send this
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.
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Nick Miller 🇺🇦
(@NickMillerUK) reported
from
South Ockendon, England
@virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Nick Miller 🇺🇦
(@NickMillerUK) reported
from
South Ockendon, England
@virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!
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✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️
(@NoddyMaccy) reported
from
Romford, England
@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mark b
(@markballantyn13) reported
@virginmedia I’ve been on hold to your customer services for two hours now, and I have just been cut off without speaking to anyone, how do you plan on resolving me issue I have
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Jade-Amanda Laporte
(@ladyjadeamanda) reported
@virginmedia No, nothing. It was down for about three hours, but is back working now.
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amy ✨
(@amyyscxtt) reported
******* on the phone for an hour with virgin media on hold then they answer and ******* hang up on me 🤬🤬🤬
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Johny Wildes
(@jonnywildes) reported
@virginmedia you are a disgrace of a company, 1 hour on hold and you cut me off!! Online help-doesn’t!!!!!
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Buyers Report
(@BuyersReport) reported
@virginmedia Call was about new service not performing. Upgraded to M200 but service looks like M150. Complaint is that it hasn’t got up to speed yet, in a month.
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Gemma Stephenson
(@Gemskii9090) reported
@virginmedia is there something going on that I have absolutely no phone signal?
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sarah noakes
(@sargem20) reported
@virginmedia I need help! My boosters will not connect and I have Been calling and each time I have been cut off from an agent
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Matthew Potts
(@Matthew98424410) reported
@virginmedia Funny isn’t it, when I phone or use live chat and say I’m a new customer I can speak to someone in seconds, when I want a complaint dealing with, I’m in a four hour queue. Terrible service.
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Lee Mansell
(@lee1mansell) reported
@virginmedia This is the same customer service team that have been ringing me back since sunday, also the same team that hung up on me last night without a call back. Ill be waiting for the ombudsman to follow up for your unacceptable customer service and not waste any more of my time.
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Bruno Cardoso 🇪🇺🇵🇹🇬🇧🏳️🌈🐻
(@bitbytebruno) reported
So my question is can you please help one of your customers or do I need to start emailing your CEO and everyone at Virgin Media until I get some help? Is that honestly, I have your service for about a month and all I can say right now is that I hate it.