Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, South Benfleet, Gravesend, Romford, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| South Benfleet |
Internet | |
| Gravesend |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Joobs
(@Juliefleur24) reported
from
Sutton at Hone, England
Fed up that yet again @virginmedia have outages in my area, shown as not working until tomorrow pm ! I’m trying to study but have internet, again
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@unsliced @virginmedia One strand of fibre cable can transfer a lot of data. When they talk about a cable it’s going to have multiple strands so it can carry even more. It sucks that it’s down, but repairing fibre is not trivial.
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Mark Burrows
(@MarkBur97728871) reported
from
Sutton at Hone, England
Can you make virgin Media go bust broadband is crap and I wast my money on it
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Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@unsliced @virginmedia This does utterly suck though, I’m a business customer and rely on the internet during working hours, I have no internet, no link to the office etc. Funnily enough I just lent my redundancy 4G router to my daughter and then this happens!
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@unsliced @virginmedia Sure, but no internet provider has a completely dual redundant system, if they did we’d never see any outages. You can mitigate certain issues with redundancy, but “cut the cord” in the wrong place and you’ll have an issue.
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia Put something online or phone message when we call also despite being out since yesterday morning only been able to register issue this morning. Not great service really so likely to cancel my contract in new year despite over 15 years as a customer just too much poor service
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia Service just resumed 😓
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Kieran McGinley
(@Kieran_McGinley) reported
from
Sutton at Hone, England
@Biancaaa89 @virginmedia Same for me, website says fix at 9am tomorrow. 🙃 oh, and COYWs 😎
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John warr
(@Nuovovino) reported
from
Sutton at Hone, England
@VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱
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Toby Fox
(@TobyFox92307507) reported
from
Sutton at Hone, England
@andymatthews @virginmedia Cheers Andy. Signed with BT - decent price and - get this - people on the phone who are polite, try to help and are effective - deal done in a single phone call. It's like the future!
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Sarah Waygood
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia if our services aren’t back in action by 4pm as promised I will be holding you responsible for any actions that arise as a result of watching bad kids DVDs back to back.
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moira adams
(@moira_adams) reported
from
Sutton at Hone, England
@virginmedia #virginmedia after 24 hrs TV & broadband outage in SM3, the 4pm fix time better be accurate or I’m going to have raging kids to deal with
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Soozles 🏴
(@soozles_) reported
from
Barry, Wales
@primevideouk has not worked through my @virginmedia TiVo box for weeks! So frustrating, is this problem going to be fixed anytime soon?
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
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Jim Auld
(@badassscotsman) reported
from
Montrose, Scotland
@virginmedia @libertyglobal This has to be the number 1 worst Internet and TV provider I have ever dealt with. Disgusting customer service they fix nothing do nothing yet they still want paid. Now the have this 28 day wait to sort out a complaint.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
Hi @virginmedia You “help” isn’t helpful at all. How do I get to a human for support on my Virgin landline please? Frustrated from Guildford
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@TheOnlyElChazmo @maureenbo @virginmedia I got £50 for 8 weeks of crap internet at the start if the lockdown but I had to fight for it Best thing all Virgin customers can do is replace the Superhub 3.0, its even a crap doorstop, solved so many if my issues and now I actually have range on my WiFi
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Ana Rocha
(@AnaRochaPT) reported
from
Camden Town, England
@virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!
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Sally French
(@sallywallywoo10) reported
from
Exeter District, England
@virginmedia Thanks but I’m not a customer yet...I see there was some sort of roadshow going on yesterday but didn’t know about it in advance so no time to take a look. I’m just keen to switch from my current provider.
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Britteny Gibson (Cox)
(@BrittenyCox) reported
from
Glasgow, Scotland
@virginmedia It's now been over a month and still no resolution to the complaint I filled. We are being over charged yet again. Can someone please get in touch directly regarding this complaint please.
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Ashley Robert Scrivens
(@AshScrivens) reported
from
Birmingham, England
@virginmedia I haven’t really got anywhere, I wanted ideally to discuss the process I went through and what I was advised online placing my upgrade. I have contacted CD via text but i have just been told nothing can be done and pick a new tariff! Struggled to try raise a complaint also...