Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, South Benfleet, Southend-on-Sea, Basildon, Brentwood, Romford, Canvey Island, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| South Benfleet |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Tony Patis-Stannard
(@tonyps1977) reported
from
Romford, England
@virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…
-
Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
-
royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
-
Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
-
Justin 🇺🇦
(@J4Y_DEE) reported
from
Gravesend, England
@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
-
Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
-
Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
-
Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
-
Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
-
jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
-
LES ⚒
(@PL13Les) reported
from
Sutton at Hone, England
What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
-
Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
-
Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
-
Alan Ferrari
(@ferrari1fer86) reported
from
Romford, England
@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
-
Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
-
seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
-
Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
-
Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
-
Rachel Romain
(@RERomain) reported
from
Chelmsford, England
@virginmedia It has been almost 30 years since he was a new customer... 🙃
-
jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia Your customer service is the worst I have seen
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Damo Hampshaw
(@Damo589) reported
My @virginmedia router and tv box spends more time down than it does working at min.... Terrible service!!!
-
anish
(@selfdestruct) reported
ive had no internet for past 4 days due to problems with the cabling outside my house and the @virginmedia engineer was the nicest man ever he even gave me a new ethernet cable since mine had broken connectors
-
PAIGE
(@PaigeNeonWolf) reported
@virginmedia 💀 yes of course I’ve done that both say there is an intermittent signal in the area..
-
Emma Dublin
(@emmadublinworld) reported
@virginmedia No - I’m trying to teach from home on remote video software. Relying on my o2 4G connection. The whole my local area including three towns seems to be down.
-
Daniel Burke
(@Dan13lBurk3) reported
@virginmedia Or you could advise them for me. Seeing as you are aware of the issue and the area….
-
gbg
(@MetalSpotter666) reported
@virginmedia hi why have I been charged a whopping 62 quid on a sim only contract that should be only 10.39 a month, any time I ran out of data I payed for a 3GB data data bundle, if it weren't for your **** Internet I wouldn't have had to, now I'm being charged twice #robbery
-
Angela Howard
(@angelah00407330) reported
@virginmedia I called them, £44 a month is the best offer. A new customer can have the same for £28, but that’s the best I can have. If 17 years of being a loyal customer means nothing to you I’ll just go elsewhere.
-
phil@nelkin.com
(@philnelkin) reported
@virginmedia Hi there. So. On my APP it says we have an issue in our area. I just want to check because our upload speed is low and I've just upgraded to 350. I wanted to check that the fault is related to a local issue and not my upgrading. Download speeds are good. Thank you.
-
James Bell
(@RantWithJames) reported
@virginmedia i raised a complaint with the moving team weeks ago and haven’t heard anything (2 months of failing to install because of kier/virgin’s own failures, and then giving up). What’s the story? I’m also owed a decent sum of money and compensation. Acc 695495801
-
.
(@JurgensReds1609) reported
@gavreilly It took you one minute to repost the amount of positive swabs, yet it took you 3 or 4 hours to post the good news about the lowest hospital numbers since the 10th of October, you and the Virgin media news crew jump for joy at bad news and fear and it clearly shows