1. Home
  2. Companies
  3. Virgin Media
  4. Basildon, England
Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.

CityProblem TypeReport Time
Gravesend Internet 4 hours ago
Southend-on-Sea TV 4 days ago
Southend-on-Sea TV 5 days ago
Basildon Internet 6 days ago
Basildon Wi-fi 6 days ago
Romford Wi-fi 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • PaulLindsay10
    Paul Lindsay (@PaulLindsay10) reported from Sutton at Hone, England

    @virginmedia has the worst #CustomerExperience #customeservice of any company! No email answer, no call back by manager as promised. And over a 3 month period.....can’t say I’m not patient or haven’t followed up! #Disgraceful #onholdfor12minutes

  • MissFayeRay
    FClay (@MissFayeRay) reported from Romford, England

    @virginmedia I’m a new customer and originally broadband was supposed to be installed today, but has moved to 13/4 with no warning!! As 13/4 is also a bank holiday I don’t know what is going on! Have tried calling and live chat and no answers🙁🙄 please help

  • Cod49ers
    Marc Tobin (@Cod49ers) reported from Grays, England

    You make mistakes in life. Going back to @virginmedia is one of my biggest. Internet is awful, can’t sign into the media service and the customer service is nonexistent. I advise you do not do it!!!

  • TheFakeItalian
    Carlo Margaritelli (@TheFakeItalian) reported from Romford, England

    @virginmedia yesterday and today the broadband in RM12 works intermittently constantly says there is an issue can you please fix as I am struggling to work from home

  • AzukaFred
    Wang Lin (@AzukaFred) reported from Dartford, England

    Okay, so it’s not just O2. People on other networks are having issues too O2, Three, Vodafone, EE, Giffgaff with most the issues BT, Tesco Mobile & Virgin Media with a few

  • TheFakeItalian
    Carlo Margaritelli (@TheFakeItalian) reported from Romford, England

    @virginmedia service down again in Hornchurch

  • mrs_harket
    BeKind_Charlatan🌱 (@mrs_harket) reported from Rayleigh, England

    @CybillLiberty @virginmedia @reece_dinsdale had problems & got it sorted. They do seem like an awful company tbh.

  • OL_Vision
    Omid 👨🏻‍💻 (@OL_Vision) reported from Sutton at Hone, England

    @NoelClarke @skytv @NOWTV Damn you @virginmedia

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** @virginmedia I might download @DisneyPlusUK on my PS4 instead 😀😀😀

  • PaulLindsay10
    Paul Lindsay (@PaulLindsay10) reported from Sutton at Hone, England

    @virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    **** @virginmedia I’m going to download @DisneyPlusUK on my PS4 😀😀😀😀😀

  • frankroe2
    frank #13 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@frankroe2) reported from Basildon, England

    @virginmedia Our virgin remote has stopped working, tried re pairing and new batteries but won’t turn volume up or down or tv on/off

  • alansbrown
    alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought

  • fizzyade
    Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @virginmedia @vmbusinesshelp Been there. Tell you to use the residential service checker, which says no problem. Phone lines have long queues. Service outage is country wide.

  • fizzyade
    Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @vmbusinesshelp @virginmedia Oh you mean the web chat which is hardly ever available when there aren’t problems...and is now impossible to get on. LOL

  • fizzyade
    Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.

  • scottrich72
    Scott Richardson (@scottrich72) reported from Romford, England

    Trying to get through to @virginmedia to ‘renegotiate’ my broadband contract (which is long up). Been on hold for 90 mins over two days (understandable, given our current crisis), but the calls cut off after 30 mins & feature the same, awful hold music. HELP!

  • Tiger118118
    Thomas Hapgood (@Tiger118118) reported from Basildon, England

    Don’t ignore me @virginmedia but where’s is ******** is @disneyplus 🤔🤨🤨🤨

  • achurms81
    Alan Churms (@achurms81) reported from Basildon, England

    @virginmedia hi guys I know it’s very busy but I was just wondering if you can send me a replacement SIM card as mine keeps losing signal and dropping calls

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zombie_apoc1
    GJM (@zombie_apoc1) reported

    @afarmer78 @ShieldVoC @virginmedia Your first mistake was signing up to VM. I’d take their advice, return the phone and go to a company who at least shows some customer service.

  • Thomas_Chapell
    Tom_Chapell (@Thomas_Chapell) reported

    @virginmedia That would be great. But 2 doesn't work. Anytime after 4?

  • snoo999
    Sue Carr (@snoo999) reported

    Let's see if @virginmedia can rectify their mistake of leaving a elderly vunreable person without a phone line or emergency line for over 2 weeks. #Shameful

  • Thomas_Chapell
    Tom_Chapell (@Thomas_Chapell) reported

    @virginmedia Yes we are. But I was questioning the ethics of a company that is happy to charge a hefty cancellation fee, despite me repeatedly calling technical services for months in the current address because there is NO service.

  • DanJamez93
    Dan James (@DanJamez93) reported

    @virginmedia I’ve caled twice today and noone understands me or what im explaining!!! Beyond usefull customer service and havent even been with yourselves 2 weeks

  • PandaAkagi
    AkagiPanda 🐼 PNG VTuber 🤍 (@PandaAkagi) reported

    @virginmedia The login to My Virgin Media works fine, but when trying to access webmail you are met with "mailbox unavailable", all devices linked to the email account also claim the credentials are incorrect. They aren't, because they can be used to log in to My Virgin Media. (1/2)

  • stephencrowther
    Stephen Crowther (@stephencrowther) reported

    There’s a reason why @virginmedia’s logo is an infinite loop. It’s because that is basically what their customer service is like.

  • blairjoyce3
    JoycieB (@blairjoyce3) reported

    @O2 @virginmedia I'm a customer of both but when I go into O2 it wants me to join Virgin Media to participate and vice versa ..

  • jsbdave
    Dave (@jsbdave) reported

    @virginmedia Hello! Are the email servers down?

  • Claire_Stapley
    Claire (@Claire_Stapley) reported

    @lyn414 @Virgin @virginmedia I am exactly the same - keep losing access to my Blueyonder emails - definitely a recurring issue