Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS16 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (15%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Basildon, Upminster, Dartford, Southend-on-Sea, Chelmsford, Gravesend, Grays, Longfield, Brentwood and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today
-
Tmak
(@tmacbond) reported
from
Wickford, England
@Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
-
Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
-
roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.
-
Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
-
roger cole
(@RogerCole10135) reported
from
Basildon, England
@virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.
-
🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia And its gone again @virginmedia an absolute joke of a service
-
Cooperthecub
(@cooperthecub) reported
from
Romford, England
@virginmedia Please can you help. Yet again my download and upload speeds are terrible can’t load or download anything. I’m paying for 110mbps but you give me 7mbps and less than 1mbps upload. Your ruining my business I pay you guys so much cash and my issues never get callbacks
-
Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
-
🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.
-
Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
-
Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
-
🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine
-
Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
-
Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
-
LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
-
Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
-
Joobs
(@Juliefleur24) reported
from
Sutton at Hone, England
Great still no tv or more importantly internet from @virginmedia again, apparently there’s an ‘issue’ 🙄
-
🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
And now we have no internet at all. Always such a fantastic service from @virginmedia. What a rip off
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
BeeScape
(@Bee_Scape) reported
@virginmedia An old broadband account I closed two years ago. I have raised a second ticket. Hopefully this one will be actioned. It is a strange fix asking people to create new email address.
-
✨lauren✨
(@lozzaa15) reported
@virginmedia It’s 2022 & I work from home, fix my wifi ffs!!!
-
Nigel Adams
(@nadams123) reported
@virginmedia Yes I’ve checked the service checker and it’s come back with no faults showing
-
Craig
(@CraigH0151) reported
@virginmedia tried calling. After an hour waiting was cut off. Tried live chat. Twice I’ve been left unanswered after my chat being passed to a different team. Please sort this out otherwise I’m cancelling my service with yourself. Awful, frustrating experience.
-
Nigel Adams
(@nadams123) reported
@virginmedia Done all that and saying no issues I’ve got no phone line and no power at all to my hub
-
Kevin Cooper
(@mrkevincooper) reported
@virginmedia You are supposed to be telling us when it's fixed. Given up on Internet and TV this evening, both unusable. Its not working for anyone affected and has been that way for over a week
-
Andrina Parkes
(@Andrini86) reported
@virginmedia Hi i have another issue with my bill for this month i was told that my bill would be in credit this month as i had paid £75 last month due to a system error and my discount not being applied my bill this month is £2.85 i want to check my credit is being applied correctly
-
Leanne Brooks ♡
(@Leanne_bx) reported
@virginmedia I've tried all this and it's just not working. Please help. I need to check the account before the payment comes out.
-
whipflip
(@the5belovedones) reported
@virginmedia I have tried everything your customer reps on the phone have told me to do
-
Bellster ✌️
(@bellster1981) reported
@virginmedia Originally 1Gig with 360 box and an o2 sim card (I didn’t want tv or sim) but was advised ‘we have to sell you these’ for £54. Order went wrong never processed then reverted me back to 500mb but signed me into new contract for a further 18 months which is incorrect….