Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Upminster, Dartford, Basildon, Chelmsford, Gravesend, Romford, South Benfleet, Southend-on-Sea, Longfield, Laindon, Brentwood, Grays, Billericay and Rayleigh.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Upminster |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia Service just resumed 😓
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Spencer Carter
(@SpencerSCarter) reported
from
South Ockendon, England
Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
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Toby Fox
(@TobyFox92307507) reported
from
Sutton at Hone, England
@andymatthews @virginmedia Cheers Andy. Signed with BT - decent price and - get this - people on the phone who are polite, try to help and are effective - deal done in a single phone call. It's like the future!
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Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Mark Burrows
(@MarkBur97728871) reported
from
Sutton at Hone, England
Can you make virgin Media go bust broadband is crap and I wast my money on it
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Sue Gower MBE
(@SueGMBE) reported
from
Crayford, England
@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱
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John warr
(@Nuovovino) reported
from
Sutton at Hone, England
@VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MRJXO
(@m12jxo) reported
@virginmedia Apparently 6pm but they were also working on an issue last week too that obviously didn't get fixed
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Chris
(@gokiker) reported
@sarahkemp1973 @virginmedia They are literally the worst company to deal with! Will not be signing a new contact!
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steph🌼
(@Rawsterne) reported
@virginmedia hi 👋🏼 I’ve been trying to cancel my account as I’m moving in 2 weeks but can’t get hold of anyone. Can you help please?
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Lucy Alice
(@lucitelu) reported
@virginmedia As I said. We have been running checks every day. Nothing works. Each time a different answer. An engineer confirmed the problem does not lie with us. It has been a month.
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Chrispie
(@___chrispie___) reported
Virgin media down again, router rebooted. Status website in a continuous loop. Amazing service 😞
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Georgie
(@georgiegirl666) reported
@virginmedia Yes no problems
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ashley
(@malt_11) reported
@virginmedia how can i get customer service by txt or chat, been cut off twice on the phone 😩😩😩
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Shilpesh patel
(@twita_shepster) reported
@virginmedia Last fix time was June 20th. Only updates I get are from CS if they choose to call. Issue is platform level which he said isn't visible on service checker
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mike
(@MikeT54356) reported
@virginmedia any chance of anyone actually responding on the WhatsApp? I've been switched from a phone call, to an 'agent' then to 'customer relations/retentions team' and now nothing for the past hour, i only wanted to cancel my package and give my 30 days notice 🙄
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Kristian
(@KristianMoon) reported
@virginmedia I need my bills for my accountant but I can't get them myself because I no longer have an account with you. The chatbot keeps sending me to tech support and I don't have an online account to login to. Pls can you send me my bills