Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Mark Burrows
(@MarkBur97728871) reported
from
Sutton at Hone, England
Can you make virgin Media go bust broadband is crap and I wast my money on it
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Spencer Carter
(@SpencerSCarter) reported
from
South Ockendon, England
Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Toby Fox
(@TobyFox92307507) reported
from
Sutton at Hone, England
@andymatthews @virginmedia Cheers Andy. Signed with BT - decent price and - get this - people on the phone who are polite, try to help and are effective - deal done in a single phone call. It's like the future!
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Tom Ross
(@TomRoss_) reported
from
Southend-on-Sea, England
@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Sue Gower MBE
(@SueGMBE) reported
from
Crayford, England
@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dave_aspey
(@DaveAspey) reported
@virginmedia Spoke to 3 people this morning. 1st person ran all the usual checks and told me I need booster pods. 2nd person tried to sell me a phone contract. 3rd person just sounded very confused and kept trying to do the checks I’d done at first. Poor.
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Bep Dhaliwal
(@thrivebep) reported
@virginmedia I’m a residential customer as I didn’t have faith in the service having been a Virgin customer before but we were assured the service had been improved. I thought I’d try residential before I moved to business and it’s a shocker! Not in a good way
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Bongo_trance
(@Bongo_trance) reported
@virginmedia serious Internet issues for days now. Laptops just saying 'no Internet' despite full signal, continued dropping out and cannot work from home. What a terrible service you are providing. Continued problems.
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Steve Froggatt RVM
(@FroggattSteve) reported
@virginmedia I have not had any service since Friday, the engineer came out yesterday and “fixed” it said it would come on at 15:00, still no service, so day 6
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Ross Houlton
(@Rosshoulton) reported
@virginmedia Sorry, I was sent to this previously. It states a complete loss of service, my broadband system is struggling to go more than 60 seconds without a prolonged timeout and the latency (the 'ms' value) can be into the 1000's. What's the issue? Because all the checks say I have none.
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Nöɱҽɳlooɳყ 🇺🇦🏳️🌈🇪🇺🌹😷💉💉💉❤️💜💙
(@nomenloony) reported
@virginmedia "you're account is in credit, we won't be taking a payment this month". Takes £137 anyway. Don't bother guys, I'm recalling the direct debit and cancelling it. We might also cancel you. I think that's a pretty big breach of contract from your side...
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Jessica
(@JLepore29) reported
Another day working from home made impossible by @virginmedia - no connection, followed all troubleshooting, a useless impersonal bot on the help line, no resolution. Any recommendation for other providers?
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Andy Hulbert
(@andy_hulbert) reported
@virginmedia How do I arrange to have my old hub upgraded as it delivers poor WiFi. I've tried to to get in touch using online chat, but it doesn't seem to be working
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Steve B
(@stevetriner7) reported
@virginmedia I can join a webchat at 2.00 pm. But I will need to take time out of work. If the #virginmedia webchat doesn’t actually progress the issue and is a further waste of my time, it will be included in my #complaint to @Ofcom. I don’t need apologies, I need broadband and compensation
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Jordan Hall
(@JordanHall_dev) reported
Hey @virginmedia again. Finally wanted you to install at my own house. Don't expect to be disrespect and told "your lucky im at ******* working" repeated at me because he rude.