Virgin Media Outage Report in Basildon, Essex, England
Why is my Virgin Media service not working?
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The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 4 days ago |
|
Gravesend
|
Internet | 4 days ago |
|
Southend-on-Sea
|
TV | 8 days ago |
|
Southend-on-Sea
|
TV | 10 days ago |
|
Basildon
|
Internet | 10 days ago |
|
Basildon
|
Wi-fi | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Eva Collingwood (@evac90) reported from Crayford, England@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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Johnny Douglas (@revjdouglas) reported from Hextable, England@davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!
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Eva Collingwood (@evac90) reported from Crayford, England@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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bendeguz270 (@bendeguz2701) reported from Romford, EnglandVirgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?
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Tommy Doyle 💙 (@Tommy_Doyle) reported from Southend-on-Sea, England@virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?
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ML Shelton (@Bomber_RBS) reported from Gravesend, England@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Andrew Owen (@owensirons93) reported from Corringham, England@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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Sara Rainwater (@sarainh2o) reported from Sutton at Hone, England.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Claire - with a capital C (@c1ormy) reported from Gravesend, England@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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paul davis (@daviduaregod) reported from Romford, England@virginmedia I want to upgrade as I had problems with my income but I can’t do it online don’t say nothing about my next package it’s. A disgrace I can’t phone as it cost me
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Phil (@feyipuk) reported from Crayford, England@virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.
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Sarah Waygood 💙 (@SarahWaygood) reported from Sutton at Hone, England@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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Becca (@becshawyer) reported from Wickford, England@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
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Abbi Mitchell 🔮 (@_abbimitchell) reported from Romford, England@virginmedia our internet has been rubbish lately but today it’s completely down with no signs of life. Tried to check service on the website and your website says our post code isn’t valid?
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England@virginmedia Another nuisance call from Virgin overseas..Disgraceful...telling me I was going to get the Boxing channel as I was a valued customer all for another an extra £8 a month..You have had one warning do something about it or I will report you.........
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Eva Collingwood (@evac90) reported from Crayford, England@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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Ean Irwin (@Ean_I) reported from Sutton at Hone, England@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
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Peter Fudge 💙 (@statusquo44) reported from Canvey Island, England@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Tolu (@tolu_____) reported from Basildon, England@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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danny boy (@sparkystubble) reported@virginmedia How much longer no tv service please
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James V Tooey (@jvtooey) reported@virginmedia Hope we as customer get a good discount on bills then
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David Kellett BSc (@Davidrwkellett) reported@virginmedia whats going on? When will service be resumed??
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iggyzomboid (@iggyzomboid) reported@virginmedia But that's just the TV which I couldn't give two hoots about. What's happening with the broadband outage??
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Jennifer Cunningham (@Jennie3583) reported@virginmedia I have lost both tv and Internet which is really handy as I'm working from home, I have had to cancel appointments I had booked in today so thanks for that.
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Dakara_Spawn_Blk (@DakaraSpawnBlk) reportedRight now my GiffGaff service on my phone is faster and more reliable than @virginmedia #virginmedia I can go on like this for days until I've been released from my contract or go to the #newspapers or #bbc to expidte things. Every month there's something. Luckily for now I CBA!
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SMK (@seanmichae) reportedAny further info as to when the tv service in the fk4 area will be fixed @virginmedia
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SMK (@seanmichae) reported@virginmedia any update on the tv service in the fk4 area being fixed
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leila (@leila24765781) reported@virginmedia Sick to the back teeth I pay over £108 a month & it’s forever down if not tv it’s internet
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Sue Groves MBE (@SUEG46) reported from Rochester, England@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?