Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14, SS13 and SS16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, London, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
TV | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Em💛
(@emilymorgan_x) reported
from
Basildon, England
Can someone pls explain to me why @virginmedia wifi is so shockingly ****
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.
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paul davis
(@daviduaregod) reported
from
Romford, England
@virginmedia I want to upgrade as I had problems with my income but I can’t do it online don’t say nothing about my next package it’s. A disgrace I can’t phone as it cost me
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Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Kate Crisp
(@kec1964) reported
from
Grays, England
@virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?
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Tolu
(@tolu_____) reported
from
Basildon, England
@virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?
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Ean Irwin
(@Ean_I) reported
from
Sutton at Hone, England
@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...
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Sarah Waygood 💙
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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Andrew Owen
(@owensirons93) reported
from
Corringham, England
@virginmedia any reason why you still haven’t fixed our phone lines? Been down for 3 months now so I’ll be expecting a reimbursement. Also expect a reimbursement due to the fact your failing to supply the minimum download speed
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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📷 Ⓗⓔⓛⓔⓝart is workⒸⓛⓐⓡⓚⓔ🖋
(@belle_vintage) reported
@virginmedia When I did that I received a message saying that there are issues in my area. Have you any idea how long these issues will last?
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Rebecca Martinez
(@Martinezbmw) reported
@virginmedia trying my best to change my package that is due for renewal…problems on the app, website and when I call the response is probably best to wait when you can see online - can anyone help me please?
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2WB
(@2WB10) reported
@virginmedia Done it, respond within 28 days. I only get 14 days cooling off so have to cancel now. Can’t risk trying to cancel when they contact me on day 28 when I’m out cooling off period.
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📷 Ⓗⓔⓛⓔⓝart is workⒸⓛⓐⓡⓚⓔ🖋
(@belle_vintage) reported
@virginmedia The first time I checked it said no issues.
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Roshany Shahzad
(@RoshanyShahzad) reported
@virginmedia I have absolutely no internet the service checker says the area looks fine but I can’t even see the wifi network listed and hub four is a solid white light what is going on?!!
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Pyeinthesky
(@pye_in_the_sky) reported
@virginmedia Yes I had already checked service status and it says there are issues in the area with a resolution first stated for 4pm today, now it's 8am tomorrow. This is day 2, my partner works from home and is unable to do his job.
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Antonio Strijdom
(@antoniostrijdom) reported
@albertodebo @virginmedia I tried to cancel NTL (Virgin’s previous incarnation) once. It all seemed fine until a year later when they sent me a phone bill.
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Kook!
(@Tenacious_P) reported
@virginmedia The ******* hours, iver n again that I hear the same convuluted bullshit from different names. Im current owed £70 from the atrocious service and it doesn't even scratch the surface of the **** I've recieved
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Beth Shaw
(@Bethany7800) reported
@virginmedia Yes it’s resolved now but you have not addressed my question about raising a formal complaint? Please can you advise how I can do this?
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Hugh Binns
(@HughBinns) reported
@virginmedia how do I get to talk to an actual human being? Normal customer services through WhatsApp couldn't because I'm on an "oomph" package. The oomph number disconnects, and normal customer services just don't answer, after over an hour or holding so...enlighten me.