Virgin Media Outage Report in Basildon, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, South Benfleet, Basildon, Brentwood, Romford, Canvey Island, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
@bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your end time has now moved out another 2 hours to 1800. That is the third time you have extended this outage. It sounds to me like you don’t have a grip on the underlying engineering issues here. Now over 36 hrs without a decent service. @Ofcom
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@Mikeyhcm @virginmedia Not only that but our router popped back up for 10 mins yesterday and must have had a firmware update pushed down to it, because my old iPhone refuses to connect to wireless now (despite having iOS14) and other iPhones in house being OK. No telling truth.
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Peter
(@PeterToohey) reported
from
Sutton at Hone, England
Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
I'm having real trouble cancelling my Virgin media account. Cant6v chat them, can't email them now on hold for 10 minutes. Just want to end the contract give 30 days notice. New promotion only for new customers. Wtf?
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Kevin Panther
(@Kevin_Panther) reported
from
Swanley, England
Genuinely think I’ve got the worst WIFI in the country. @virginmedia #Pathetic
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Stephen giles
(@stephengiles14) reported
from
Dartford, England
@virginmedia my service is intermittent and cannot connect to the hub, just not great I have tried to call you but no one is working on the call centre!
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia 4pm today. That’s a 36 hour outage, that has been extended from the original 12 hour estimate - so something has clearly gone horribly wrong. And your service pages me a 404 error when I try and register for loss of service.
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your service status page says no broadband issues. We have wired connections to the internet but not a single one our devices that were working fine before you started work, can now make wireless connection to our HUB3 WiFi #primary or #guest networks. What have you done ? @Ofcom
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
@virginmedia Your phone line is saying you do. You had the system out of service for an area update for 24hours now. Who does that ?
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kathryn
(@lyrkathryn) reported
@virginmedia Yes ,we had total loss of service..Went on chat ,and hopefully sorted now 🤞..We should receive compensation shortly.
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Brad 🦅 VTuber
(@BradachGaming) reported
@virginmedia when douse 24 hours to fix a issue take = 5 days 24 hours is 1 day and my upload speed is still dropping all the time its hard to stream like this
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Robert Sheridan
(@RobertESheridan) reported
@Spectre67904513 @TheUfoJoe @JeremyCorbell I’m not so sure, I’ve talked to him several times, and my good mate has had him on Irish TV, we all still keep-in contact, more so my mate. Jeremy never charged a penny to Virgin Media. We also had Dr Kelleher (Ex Trinity College professor, also the same)
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@ndrewilli@m
(@Andrewilliam69) reported
@virginmedia No, I called back, checked & logged a complaint. They just tried to fob me off. No internet allegedly due to outage in SW2 area. Why is @Virginmedia broadband service so poor & support so unhelpful? Trying to earn money by charging for tech appointments working folk can’t meet.
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia It’s an ongoing issue and an engineer is due out on Thursday but today the internet decided it didn’t want to work on my laptop
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Robert Sheridan
(@RobertESheridan) reported
@Spectre67904513 @TheUfoJoe @JeremyCorbell Im not so sure, I’ve talked to him serval times, and my good mate has had him on Irish TV, we all still keep-in contact, more so my mate. Jeremy never charged a penny to Virgin Media. We also had Dr Kelleher (Ex Trinity College professor, also the same)
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DaveYouell
(@DaveYouell1) reported
@virginmedia This is the issue. I need the delivery asap (it was arranged for today). I don’t want to set up an account if it can’t be delivered asap
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John Gibson
(@JohnGib49909576) reported
@virginmedia They have been sent, ofcomm have just contacted me do i go down that route?
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John Gibson
(@JohnGib49909576) reported
@virginmedia Ofcom just texted me do i need to go down that route, there are hundreds complaining about your service … really …. Get your act together
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Robert Sheridan
(@RobertESheridan) reported
@Spectre67904513 @TheUfoJoe @JeremyCorbell Im not so sure, I’ve talked to him serval times, and my good mate has had him on Irish TV, we still all still keep-in contact. Never charged a penny to the Virgin Media