Virgin Media outages and service status in Basildon, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 4 days ago |
|
Gravesend
|
Internet | 5 days ago |
|
Southend-on-Sea
|
TV | 8 days ago |
|
Southend-on-Sea
|
TV | 10 days ago |
|
Basildon
|
Internet | 10 days ago |
|
Basildon
|
Wi-fi | 11 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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The Wing Commander (@philipwallingon) reported from Sutton at Hone, England@virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.
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Karen Louise 💙💞🌈🙏 (@chinaheart7) reported from Dartford, England@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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A (@amhldg) reported from Romford, England@virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Peter Fudge 💙 (@statusquo44) reported from Canvey Island, England@leonagraham @virginmedia Yes, the issue is you’re being denied internet access 👍
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Andrew Lorimer (@AndrewLorimer11) reported from Sutton at Hone, England@virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough
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Eva Collingwood (@evac90) reported from Crayford, England@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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Claire - with a capital C (@c1ormy) reported from Gravesend, England@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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steve (@steve01395341) reported from Crayford, England@virginmedia There is nothing with service could I have a hub 3 ??
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Hannah (@hannahdenise91) reported from Sutton at Hone, EnglandMoved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.
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Abbi Mitchell 🔮 (@_abbimitchell) reported from Romford, England@virginmedia our internet has been rubbish lately but today it’s completely down with no signs of life. Tried to check service on the website and your website says our post code isn’t valid?
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Paul (@Paul07852224) reported from Chelmsford, England@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
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steve (@steve01395341) reported from Crayford, England@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
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steve (@steve01395341) reported from Crayford, England@virginmedia I’ve never had this problem before
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Eva Collingwood (@evac90) reported from Crayford, England@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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bendeguz270 (@bendeguz2701) reported from Romford, EnglandVirgin media @ I had enough of virgin media enough wish they stopped calling fro. Call centre never never answer call from v media outside Europe
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Johnny Douglas (@revjdouglas) reported from Hextable, England@davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!
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Eva Collingwood (@evac90) reported from Crayford, England@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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Becca (@becshawyer) reported from Wickford, England@virginmedia disgusting customer service ... after months of issues still not being resolved our latest phone call after raising a complaint the customer service representative hung up on me! Getting to the point now where we will be leaving 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Walton (@JohnWalton86) reported@virginmedia Obviously your broadband speed isn't the only slow thing you do
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Tottenham kelpie (@Tottenhamkelpie) reported@virginmedia ongoing issues with picture quality and have been trying to fix for over a month. Nobody replies on chat and you also stopped replying via Twitter. I have tried all troubleshooting/new cables/resetting etc and no change. I need this resolving ASAP please
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ochaye😜 (@badassscotsman) reported@UrServiceBlows 110% @virginmedia has to be the worst.
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Sally Ann Hart (@SallyAnnHart) reportedHi @virginmedia, spent over an hour today tryng to confirm new contract & report a fault - just reviewed new contract & it's £10 more a month than agreed over 'phone & never got to speak to someone about the fault. Would make big difference to my day tomorrow if could sort both!
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Susan Ashman (@suseman) reportedAny suggestions on logging a complaint with virgin media without being told it’s the wrong department?
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Lara (@laravsimpson) reported@virginmedia please help - have been inundated with 11 scam calls today purporting to be your technical department. I am a customer of yours. #virginmedia #scammers
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Hilmi (@hilzzze) reported@virginmedia how can your TV go app on laptop be so poor! Keeps asking for device to be registered which I've done and registered the same device 4 times still won't work! How can a company charge so much yet have such poor software no wonder so many people pirate the football!
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Dan (@WSussexDan) reported@virginmedia Hi. Can you please contact me about my broadband as it is giving out a very weak signal at the moment. Thanks
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Amanda Bullock (@ourmand1712) reported@virginmedia We are also paying for 350mbps and have the top package and 4 TiVo boxes amongst telephone and mobile packages. You get a lot of money out of us and we are not getting the full service we have been contracted.
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simon lyall (@simonlyall_p) reportedAnd again @virginmedia this has been going intermittent for weeks now. Multiple speed tests show packet loss and poor speed. Hour+ waits on hold on phone to get hung up on. What's being done?