Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Gravesend, Basildon, Billericay, Wickford, Chelmsford, Longfield, and Dartford.

City	Problem Type	Report Time
Romford	Internet	18 hours ago
Romford	Internet	1 day ago
Southend-on-Sea	Total Blackout	3 days ago
Gravesend	Internet	4 days ago
Basildon	Wi-fi	6 days ago
Basildon	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  VenusEnvi (@VenusEnvi) reported 13 seconds ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  Sharon Hills 💗 (@Gertie58) reported 1 minute ago from Dartford, England

  @virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances

• 
  FClay (@MissFayeRay) reported 9 minutes ago from Romford, England

  @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 10 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  Russell Norris (@rrrussboy) reported 11 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Ben Rogers (@eviemae239) reported 14 minutes ago from Sutton at Hone, England

  @virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.

• 
  Nancy S (@mizznansea) reported 14 minutes ago from Aveley, England

  So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

• 
  Russell Norris (@rrrussboy) reported 15 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 30 minutes ago from Romford, England

  @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 31 minutes ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  Liam Stanley💙 (@SeasideAPNP) reported 35 minutes ago from Sutton at Hone, England

  @AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer

• 
  Penny Rolfe nee Acres (@wonky1961) reported 37 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 37 minutes ago from Romford, England

  I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡

• 
  rachel Wheelhouse 🇺🇦 (@RWheelhouse1) reported 38 minutes ago from Chelmsford, England

  @virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed

• 
  Robert Smith (@RobertSSmith66) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 49 minutes ago from South Ockendon, England

  @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

• 
  Gerry (@guinnessaddick) reported 49 minutes ago from Dartford, England

  @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  Richard Noble (@Richard09499442) reported 59 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  Katie Purkiss (@KatiePurkiss) reported 59 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  luke Burton (@lukee_31590) reported 5 minutes ago

  @virginmedia Don’t go to Virgin there internet has been **** for weeks I have got in contact with them and they have done nothing what a ******* joke (stay away)🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨

• 
  sassy (@wayatalkinabeet) reported 7 minutes ago

  @virginmedia your internet service is a ******* joke. Outages last week, outages again today. Takes the pure piss what are you lot doing all day?

• 
  Craig (@bricknblock1981) reported 8 minutes ago

  @virginmedia AVOID AT ALL COSTS - Absolutely awful customer service. Schedule appointments and never turn up. We are now on our 5th rescheduled appointment in 5 days and no expected timeframe for a resolution. Total loss of service 11 days and counting…

• 
  M&M (@MZ2346441534028) reported 12 minutes ago

  @virginmedia my internet was down for almost a month (now restored), but I haven’t received any automatic compensation. Please look into this urgently so I don't need to involve ombudsman.

• 
  David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported 16 minutes ago

  @virginmedia It appears to be with my VM account. Reference IDF-12B. Is quoted. Phoned but all I could get was “they will phone back in several business days”. Tragically poor service! I see that I’m not the only one with this problem.

• 
  Stevenboh (@Stevenbohttv) reported 17 minutes ago

  Virgin media are down yet again Getting sick of it now @virginmedia

• 
  4K Iptv Service Provider (@Mike1710575) reported 17 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  TommyH (@TW19_2_3) reported 20 minutes ago

  @virginmedia No wifi for the last 4 days and this keeps happening. Hub box replaced but still not working 👎

• 
  Diplo (@loldiplo) reported 26 minutes ago

  @virginmedia Already got one booked in. I will be complaining however as you already are charging a substantial amount for a service you’re clearly incapable of providing.

• 
  Diplo (@loldiplo) reported 28 minutes ago

  @UKDan86 @virginmedia Defending a multi billion pound company who can’t even offer a service you pay for is a new low for you Dan.