Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Gravesend, Grays, Chelmsford, Romford, Canvey Island, Billericay, and Wickford.

City	Problem Type	Report Time
Southend-on-Sea	TV	2 minutes ago
Southend-on-Sea	TV	12 minutes ago
Southend-on-Sea	TV	12 minutes ago
Southend-on-Sea	TV	13 minutes ago
Basildon	TV	14 minutes ago
Gravesend	TV	19 minutes ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  rachel Wheelhouse 🇺🇦 (@RWheelhouse1) reported 2 minutes ago from Chelmsford, England

  @virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed

• 
  Russell Norris (@rrrussboy) reported 3 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 6 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Mark Connolly (@macon1375) reported 11 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Robert Smith (@RobertSSmith66) reported 13 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Pippa Crowther (@getpipfit) reported 21 minutes ago from Sutton at Hone, England

  @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

• 
  Nancy S (@mizznansea) reported 24 minutes ago from Aveley, England

  @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

• 
  Pippa Crowther (@getpipfit) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

• 
  Gerry (@guinnessaddick) reported 33 minutes ago from Dartford, England

  @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

• 
  Katie Purkiss (@KatiePurkiss) reported 34 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 34 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Nancy S (@mizznansea) reported 36 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Richard Noble (@Richard09499442) reported 37 minutes ago from South Ockendon, England

  @virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 39 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  Russell Norris (@rrrussboy) reported 40 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Mark Connolly (@macon1375) reported 44 minutes ago from Crayford, England

  @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 45 minutes ago from Sutton at Hone, England

  @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

• 
  VenusEnvi (@VenusEnvi) reported 45 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  Richard Noble (@Richard09499442) reported 50 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 57 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ollie Hill (@OlHill1) reported 11 minutes ago

  Anyone in or near L4 having problems with virgin media WiFi ?

• 
  Enarial Perry (@EnarialP) reported 11 minutes ago

  @virginmedia @JoyB40 TV services are down countrywide it seems. The Virgin service checker doesn't work either. An acknowledgement that there is a problem & a statement of what is going on would be helpful.

• 
  Derek Simpson (@djs9750) reported 13 minutes ago

  @virginmedia what is the estimated timescale for fixing the TV service? Cannot get any channels and cannot check the service status online.

• 
  Liv (@Liv266299783891) reported 16 minutes ago

  @virginmedia Need to cancel my contract

• 
  Greg Eden (@EdenGreg) reported 16 minutes ago

  @status_is_down Virgin media Down TV not working in Lincolnshire

• 
  kevin cox (@kevin_cox9211) reported 17 minutes ago

  @virginmedia can not contact virgin by phone tv channels playing apps not working right. What's going on.

• 
  antony coyne (@Ant78uk) reported 22 minutes ago

  @rab_147 @virginmedia Nice to know it’s just virgins shoddy service rather than something my end thanks for the reply 👍

• 
  Tom Browning (@TomBrowning1977) reported 23 minutes ago

  @virginmedia what is going on with the TV service, blatantly some sort of nationwide issue, especially seeing as your own systems do not allow us to even log in and check or update status or get an update on what the issue is or when it may be resolved. Not a single channel works

• 
  woollyback (@woollyback22) reported 25 minutes ago

  @virginmedia @andlochrie1 Joke of a service

• 
  ian gordon craig (@IanGordonCraig) reported 29 minutes ago

  @Da8blue @virginmedia same problem here (Nottingham).