Virgin Media outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Basildon, including 3 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 20, 2:06 PM GMT+1.
- Internet (50%)
- Wi-fi (31%)
- TV (19%)
The latest reports from users having issues in Basildon come from postal codes SS16 , SS14 and SS13 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 20: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Wickford, Basildon, Gravesend, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
Internet | 3 hours ago |
|
Southend-on-Sea
|
TV | 10 hours ago |
|
Southend-on-Sea
|
Wi-fi | 18 hours ago |
|
Wickford
|
Internet | 4 days ago |
|
Southend-on-Sea
|
Wi-fi | 5 days ago |
|
Basildon
|
Internet | 16 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Rachel Romain (@RERomain) reported from Chelmsford, England@virginmedia It has been almost 30 years since he was a new customer... π
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Dr Andrew Fleming π¬π§ π΄σ §σ ’σ ³σ £σ ΄σ Ώ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password π’ A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Janet E Baldwin πΈ (@JanetEBaldwin) reported from Sutton at Hone, England@_andy_pandy_ @virginmedia Outrageous π± Iβd cancel my subscription.
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Mark Connolly (@macon1375) reported from Crayford, England@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Nick Miller πΊπ¦ (@NickMillerUK) reported from South Ockendon, England@virginmedia Itβs everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure itβs all connected.
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@Shayan86 @virginmedia Itβs a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at Β£35 and is now Β£45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, EnglandVirgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandVirgin Media broadband down AGAIN. Service Status website & app donβt work as no internet connection π€¨ @virginmedia
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesnβt work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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Dr Andrew Fleming π¬π§ π΄σ §σ ’σ ³σ £σ ΄σ Ώ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal π
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of Β£'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Phil (@feyipuk) reported from Crayford, England@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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Dr Andrew Fleming π¬π§ π΄σ §σ ’σ ³σ £σ ΄σ Ώ (@Andrew007Uk) reported from Sutton at Hone, EnglandListening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia Β£79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 π¬ Compensation is only calculated when service is restored πͺ Fair?
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Nancy S (@mizznansea) reported from Aveley, England@virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.
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Mr Rocking Gooner~ Terry π¨βπ€ (@MrRockingGooner) reported from Romford, England@BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.
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βοΈπ»πππ πππ½ππ£ππππβοΈ (@NoddyMaccy) reported from Romford, England@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldnβt need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone wonβt be sent until I send this
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandHey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! π
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and Iβve heard nothing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Adams Reacts (@MarcReacts) reported@virginmedia hi I have an issue tried to dm you my account is down please help
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mancs boi (@DjmarkieT) reported@ndbchnn @virginmedia ive had no internet in M3 since friday at 2pm service checker says it will be fixed by 4pm on the 20th absolute joke!
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Lee Hustle Malone (ACC INACTIVE/NOT MONITORED) (@MaloneHustle) reported@heavyspoilers I think Virgin Media is down mate donβt sweat it.
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Lee Black (@leeb9972) reported@virginmedia DD4 , no broadband, red light on router, any issues you are aware of?
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Addy (@iadnan9) reported@virginmedia @HawtinStewart Reported an issue 2 months ago and only just received a response. The advice given was unhelpful, careless, and frankly unprofessional. The issue is still ongoing with Now being told it could take another 28 days for a follow-up. Completely unacceptable and a waste of time.
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ndbchnn (@ndbchnn) reported@virginmedia @virginmedia can you please update me on the service in m30 - itβs been 48 hours no wifi, heating or television.
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dustbin hoffman (@Dazzle72Nolan) reported@virginmedia why is my box suddenly experiencing problems nothing changed at my end and yes I have tried resetting etc
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manpreet johar (@59snoopy) reported@My My virgin 3.0 hub is showing a red light and the internet is not working! I have tried switching the hub of and allowing it to cool, I have tried a factory reset but still nothing? I am trying to login to my Virgin media account to resolve the issue BUT
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Howard Martin π (@HJMKent) reported from Kidderminster, England@virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!
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Rich Brady (@RichTigheBrady) reported@virginmedia It came back up but only after being down for 48 hrs! No reason! Happens every 4-6 weeks. There were no registered outages! So frustrating