Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Brentwood, Grays, Romford, South Benfleet, Basildon, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Total Blackout | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.
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Joobs
(@Juliefleur24) reported
from
Sutton at Hone, England
Great still no tv or more importantly internet from @virginmedia again, apparently there’s an ‘issue’ 🙄
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Chris L
(@ChrisyL1) reported
from
Basildon, England
@virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x
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Joana
(@joana_ferreira1) reported
from
Sutton at Hone, England
@virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Cooperthecub
(@cooperthecub) reported
from
Romford, England
@virginmedia Please can you help. Yet again my download and upload speeds are terrible can’t load or download anything. I’m paying for 110mbps but you give me 7mbps and less than 1mbps upload. Your ruining my business I pay you guys so much cash and my issues never get callbacks
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
All ******* weekend on to @virginmedia about their shit service and absolutely nothing
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice
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Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
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steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia still no connectivity at all for me in SS0. Running a successful ISP should also surely include upda ting customers when issues arrise. Internet connectivity in this day and age is a utility, not a nice to have. #virginmediadown
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alec Templeton
(@altempo11) reported
@DannyTaylorDT @virginmedia @SkyFootball Never an issue on the 🔥stick
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天堂人太多
(@tianshui910) reported
@virginmedia I can’t login my virgin media account. I tried using forget my password but it told me my email address not correct. I can receive my bill notification but I can’t login my account by the same email address?The forget email address not work as well. Well done
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Fabiana
(@iana1964_mrsg) reported
@virginmedia so we wait 60 mins on a call, get a revised price, & then the contract is emailed at a higher price than advised - really ? Is this how you treat customers?
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graham carter
(@grahamc72999873) reported
@virginmedia Red button still not bloody working, don't say we are working on problem,it hasn't worked since season started. You are now *************** out of us customers
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Mars
(@saccharyn) reported
@virginmedia It clearly says an agent logged a complaint on my behalf but the issue I’m complaining about hasn’t been resolved.
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Husky
(@MrHuskyx) reported
@virginmedia Just spoken to someone on your fantastic customer service phone number, while she was yawning and not giving me clear answers!all ask you? What are you going to do about loss of service on multiple times? Couple of pence of our already £100+ bills? Ridiculous company!
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Jon
(@jon_Oncecontent) reported
@virginmedia Thats my question though - why can’t you - Dongle because the service has been poor fitting the broadband - ordered 22 August - order wasn’t done - wasn’t fitted - won’t be until November / its appalling - people hang up / drop calls / don’t call back - Joke
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Phil Robinson
(@philthyrobbo) reported
@virginmedia Yet again, NOT WORKING PROPERLY. Managed to get the Boro match on the red button in the front room when it should be working in mine too, but it's the Burnley commentary AGAIN! Just like 2 weeks ago. Abysmal service @virginmedia.
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Mars
(@saccharyn) reported
@virginmedia A complaint has been logged. I am obviously waiting for you guys to sort that out and contact me back. As per your own company’s complaints procedures. Do I also need to teach you how your company operates?
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game