Virgin Media service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Basildon	Internet	4 days ago
Gravesend	Internet	5 days ago
Southend-on-Sea	TV	8 days ago
Southend-on-Sea	TV	10 days ago
Basildon	Internet	10 days ago
Basildon	Wi-fi	11 days ago

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Gary Brian Smith (@MrGarySmith) reported 2 minutes ago from Dartford, England

  @virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?

• 
  Claire Nugent (@clairevnugent) reported 2 minutes ago from Romford, England

  And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤

• 
  Gary Brian Smith (@MrGarySmith) reported 2 minutes ago from Dartford, England

  @virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits

• 
  Ethan Truss (@bludogsix) reported 7 minutes ago from Romford, England

  @virginmedia We haven't had a stable connection since January and our internet drops out at least 20 times a day. Your customer service line is anything but useful, as no one seems to be able to figure out the issue that is causing this consistently inconsistent internet service.

• 
  Gary Brian Smith (@MrGarySmith) reported 11 minutes ago from Dartford, England

  @virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry

• 
  Mary (@kanyonatic) reported 13 minutes ago from Sutton at Hone, England

  @virginmedia All anyone can say is there is an issue and it’s being fixed but they don’t know when

• 
  ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported 17 minutes ago from Gravesend, England

  @JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?

• 
  Gary Brian Smith (@MrGarySmith) reported 19 minutes ago from Dartford, England

  Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres

• 
  Claire Nugent (@clairevnugent) reported 20 minutes ago from Romford, England

  @virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!

• 
  Dave Hammond (@Dave_CAFC) reported 23 minutes ago from Crayford, England

  @virginmedia your platform is useless it is constantly going down how are people supposed to run businesses with such white #virginmedia #garbage

• 
  Gary Brian Smith (@MrGarySmith) reported 25 minutes ago from Dartford, England

  @virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...

• 
  Kate Crisp (@kec1964) reported 29 minutes ago from Grays, England

  @virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?

• 
  Em💛 (@emilymorgan_x) reported 30 minutes ago from Basildon, England

  Can someone pls explain to me why @virginmedia wifi is so shockingly ****

• 
  Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported 31 minutes ago from Romford, England

  So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia

• 
  ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported 33 minutes ago from Gravesend, England

  @JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed

• 
  ⚒Adrian Smith⚒ (@adiesmith64) reported 35 minutes ago from Southend-on-Sea, England

  @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

• 
  Ian Collier (@_iancollier) reported 36 minutes ago from Gravesend, England

  Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!

• 
  Gary Brian Smith (@MrGarySmith) reported 37 minutes ago from Dartford, England

  @virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.

• 
  Tolu (@tolu_____) reported 38 minutes ago from Basildon, England

  @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

• 
  Gary Brian Smith (@MrGarySmith) reported 40 minutes ago from Dartford, England

  @virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kerry Elsworth (@kezzere) reported 4 minutes ago

  @virginmedia do you have an ETA on resolving the broadband issues around Narborough as ours has been playing up for a few days and has now completely gone! Postcode is LE19 3FA thanks

• 
  Adam⚽️ (@RedsAdam94) reported 4 minutes ago

  **** sake why is @virginmedia not processing the channel I want to buy on the Tv😭😭😭

• 
  Thomas 🇮🇪 🇩🇪 2022 (@RangerRizzo) reported 7 minutes ago

  Virgin media is so incredibly ****, wouldn't recommend them too anyone 👎

• 
  Bill Foster 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@fallingdownbill) reported 10 minutes ago

  @DefundBBC Can I cancel my license if I have virgin media?

• 
  Tiffers (@Tiffers1973) reported 10 minutes ago from Ashton-under-Lyne, England

  Spent most of the day being spoken to like crap by @virginmedia customer service staff who ask why I want to cancel 3 days post install date and no install you work it out!!!!! Losing the will to live here

• 
  Christine (@MissMarvel2016) reported 11 minutes ago

  @virginmedia No it's been crap and just dropped there suddenly in the middle of my shift. It's back now but I need to work!!

• 
  Amanda Babington (@AmandaBabington) reported 18 minutes ago

  @virginmedia wifi on the blink AGAIN. Totally impossible to load a basic webpage and yet you continue to charge an exorbitant monthly fee for NO service. Trying & now failing to cheer my poorly 4 year old up with some catch-up tv. Explain yourselves?

• 
  DeFi Dale! (@mrdalesteel) reported 20 minutes ago

  @virginmedia WOW VIRGIN MEDIA STRIKE AGAIN. STILL PISS POOR. I WAS AMAZED WHEN YOU ANSWERED MY CALL STRAIGHT AWAY - I THOUGHT WOW YOUVE GOT BETTER... THEN ON HOLD FOR 15 MINUTES FOR YOU THEN TO HANG UP. IM NOT CALLING YOU AGAIN. IF MY PHONE ISN'T FIXED THE NEXT BILL WONT BE PAID

• 
  Gareth W (@HarrierGR3) reported 22 minutes ago

  @virginmedia Getting really sick of paying loads of money a month for 1gb internet and averaging around 90mbps - today I'm down to 30mbps WTF am I actually paying for!? I get better speeds on my mobile!? Website's a joke and just takes users round in circles

• 
  Tiffers (@Tiffers1973) reported 23 minutes ago from Ashton-under-Lyne, England

  @virginmedia I'm trying to cancel but even that seems impossible