Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Romford, Southend-on-Sea, Billericay, Gravesend, Chelmsford, Grays, Dartford, Canvey Island, and Wickford.

City	Problem Type	Report Time
Basildon	TV	17 minutes ago
Romford	Internet	1 day ago
Southend-on-Sea	TV	1 day ago
Southend-on-Sea	Internet	2 days ago
Billericay	TV	3 days ago
Romford	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Mark Connolly (@macon1375) reported 5 seconds ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 10 seconds ago from Sutton at Hone, England

  @virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.

• 
  Katie Williams (@katie_2521) reported 14 seconds ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Sharon Hills 💗 (@Gertie58) reported 4 minutes ago from Dartford, England

  @virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances

• 
  Jay Bourley (@drummerJ83) reported 5 minutes ago from Sutton at Hone, England

  @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.

• 
  grizzly_gooner (@GoonerGrizzly) reported 11 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 13 minutes ago from South Ockendon, England

  @virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 27 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  VenusEnvi (@VenusEnvi) reported 28 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 30 minutes ago from Romford, England

  @virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldn’t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone won’t be sent until I send this

• 
  Penny Rolfe nee Acres (@wonky1961) reported 31 minutes ago from Southend-on-Sea, England

  @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 32 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

• 
  Katie Purkiss (@KatiePurkiss) reported 32 minutes ago from Southend-on-Sea, England

  . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 40 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  MrChips (@MrChips2000) reported 47 minutes ago from Grays, England

  @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

• 
  Phil (@feyipuk) reported 48 minutes ago from Crayford, England

  @virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 50 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Joseph Sweeney (@JosephS65112253) reported 53 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Paul Dwyer (@pauldee74) reported 56 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ric M. (@revoraman) reported 9 minutes ago

  @Benleo Well said, Ben. Yes, the WORST! You are in the public eye. Private Cstmrs like me who get billed for DD payments by @virginmedia , despite writing to Cust Svcs Exec in March, April, still cannot access emails, as their Support is totally inept+incompetent!

• 
  Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported 11 minutes ago

  @virginmedia Very rarely have any internet problems and 4 days ago decided to switch to BT. I’m finding it quiet a coincidence internet now keeps going off hmmm

• 
  Neil Willett (@neilontour) reported 11 minutes ago

  @virginmedia i have tried that several times before , i am away until friday and if when i get home its still not working properly i will try again , it happened a couple of months ago and they sent an engineer out, but by the time he arrived the service was working properly

• 
  C Morris (@crm_uk) reported 12 minutes ago

  @Benleo @virginmedia Yep 💯 percent. Worst is when the Indian call centre says password is wrong because they don't understand and you're having to break up your English for them 🙈

• 
  Kevin Carter (@kevin_carter_uk) reported 13 minutes ago

  @Benleo @virginmedia Perhaps it you being a **** whiney customer thats the issue??

• 
  shystiesosa (@shystiesosa) reported 18 minutes ago

  @EnarialP @virginmedia @JoyB40 Is the Internet down for Verizon?

• 
  Rick (@rickta1) reported 18 minutes ago

  @virginmedia @Benleo Generic replies and absolutely unforgivable call centres off shores just to make that bit more money out of millions- all the while providing an awful service!!!!! Leave them like so many of us all have. Loyalty means nothing to them.

• 
  NC (@deputynclegg) reported 21 minutes ago

  @Benleo @ChrisSleven @virginmedia I concur......Virgin are crap...and I moved to Sky at the earliest chance I could....but can also say Sky aren't much better - and they both make it as difficult as possible to actually talk to someone if you have a problem - I would say though that Virgin are the worst

• 
  Ian. up the Gooners ❤️ (@ianscott0708) reported 21 minutes ago

  @Benleo @virginmedia So many bad reports about virgin, I wouldn't go near them

• 
  Big Ben (@IciBigBen2) reported 22 minutes ago

  @jakebritishwall @virginmedia @Benleo Same here. They don’t give a **** about their customers. I avoid anything with Virgin name on it.