Virgin Media outages and service status in Basildon, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Basildon, including 3 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 19, 9:19 AM GMT+1.
- TV (73%)
- Internet (18%)
- Wi-fi (6%)
- Total Blackout (2%)
- E-mail (1%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 , SS16 and SS15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 19: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Billericay, Gravesend, Basildon, Chelmsford, Grays, Dartford, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
|---|---|---|
 Romford
|
Internet | 2 hours ago |
|
Southend-on-Sea
|
TV | 5 hours ago |
|
Southend-on-Sea
|
Internet | 15 hours ago |
|
Billericay
|
TV | 2 days ago |
|
Romford
|
Internet | 2 days ago |
|
Romford
|
Internet | 2 days ago |
Nearby cities with recent reports
19 recent signals
11 recent signals
9 recent signals
5 recent signals
3 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Nancy S (@mizznansea) reported from Aveley, England@virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
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Alan Ferrari (@ferrari1fer86) reported from Romford, England@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, EnglandBe careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Yasir (￣(工)￣) Khan (@yas326) reported from Sutton at Hone, England@virginmedia It just says, it looks like you are having trouble connecting
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Janet E Baldwin 🌸 (@JanetEBaldwin) reported from Sutton at Hone, England@_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, EnglandI have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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Lewis Allen ⚒ (@_Lewis_A) reported from Romford, EnglandSo @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
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Nancy S (@mizznansea) reported from Aveley, EnglandSo trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris 🍺 (@cbm64) reported@Benleo Some years back I was having awful issues with VirginMedia. On one visit my then 3yr old son looked at the engineer and said in a super clear voice - Sky is even better - the tag line at the time. The chap and I stopped arguing and just started laughing our asses off!
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Moonman (@Moonmanthrunner) reported@virginmedia 4th day of no tv and none of the projected fix dates or times met. Compensation if and when fixed?
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TwinHop (@ml1802) reported@Benleo @virginmedia Their customer service is absolutely shite.
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Στενδεκ (@stendec6) reported@virginmedia @Benleo Of the 12 companies that Which review, you're the second worst.
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N5 (@HollowayRd73) reported@Benleo @virginmedia I think #Vodafone takes some beating in the crap call centre department, but I feel your pain
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Rick (@rickta1) reported@virginmedia @Benleo Generic replies and absolutely unforgivable call centres off shores just to make that bit more money out of millions- all the while providing an awful service!!!!! Leave them like so many of us all have. Loyalty means nothing to them.
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The Emperor Poofius Maximus (@IlPoofto) reported@Benleo @virginmedia No customer service in the evenings and weekends, when people are most likely to need it...
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Nicola Hughes (@xxxxnickyxxxxxx) reported@virginmedia please advise what is going on with the intermittent broadband in the Evesham area. It is making WFH really difficult and your service checker states you are looking it to it, it improves and then the same thing happens and I am again advised the same thing
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Carrie Clarke (@MrsCClarkey) reportedCome on @virginmedia my elderly mother has been without TV since 14th May. Your outage updates are wrong every day. No way of talking to a human. You need to do better!!!!
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Kathy Miller (@KathyMi25429227) reported@virginmedia Appalling service. What is going on? Cannot speak to anyone...in and out of WiFi connection for a few days...Not on. Want a refund....