Virgin Media Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.

City	Problem Type	Report Time
Southend-on-Sea	TV	2 days ago
Southend-on-Sea	TV	4 days ago
Basildon	Internet	4 days ago
Basildon	Wi-fi	5 days ago
Romford	Wi-fi	7 days ago
Southend-on-Sea	Wi-fi	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  MidKent Travel (@MidkentTravel) reported 2 minutes ago from Gravesend, England

  @virginmedia Can you please private message me, I have a log on issue.

• 
  Mark Harrison (@maharrison) reported 9 minutes ago from Chelmsford, England

  @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

• 
  Thomas Hapgood (@Tiger118118) reported 15 minutes ago from Basildon, England

  **** you @virginmedia I want my money back please 😡😡😡😡😡😡😡😡😡😡

• 
  ✨💎Jules💎✨ (@juliecason) reported 17 minutes ago from Romford, England

  @virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.

• 
  Andy TTID (@Bytor14) reported 18 minutes ago from Sutton at Hone, England

  @SpursAngel50 @virginmedia They have been awful lately with internet connection x

• 
  Andy TTID (@Bytor14) reported 22 minutes ago from Sutton at Hone, England

  Ffs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 23 minutes ago from Canvey Island, England

  @virginmedia Hopefully the confirmation of the rude man losing his job.

• 
  Andy TTID (@Bytor14) reported 28 minutes ago from Sutton at Hone, England

  This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia

• 
  Angelo (@angelosfatclub) reported 32 minutes ago from South Ockendon, England

  @virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.

• 
  Rob Threadgold (@RobTThreadgold) reported 34 minutes ago from Brentwood, England

  @splursty @virginmedia It’s country wide I would hang up if I were you!

• 
  Karen (@Karen_1979) reported 35 minutes ago from Sutton at Hone, England

  Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.

• 
  Death Vader (@majugipoo) reported 36 minutes ago from Romford, England

  Hey @virginmedia. My broadband has been down for 2 hours and your website says it's fixed but my modem says otherwise and no amount of reboots has changes this.

• 
  Robert Tointon (@roberttointon) reported 41 minutes ago from Romford, England

  @virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!

• 
  Mark Harrison (@maharrison) reported 44 minutes ago from Chelmsford, England

  @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

• 
  Mark Harrison (@maharrison) reported 46 minutes ago from Chelmsford, England

  @virginmedia Ok so I need to arrange another visit I won’t be contacted? Can you see how bad this looks? Now I’ll be in London I need to arrange someone to be there to let an engineer in unless there is a smaller window

• 
  Mandi Martin (@jamzack) reported 48 minutes ago from Romford, England

  @virginmedia trying desperately to register sim on your network but phone doesn’t want to know! Can’t through via phone or text help, any ideas?!

• 
  Scott Cavanagh (@scottycav13) reported 48 minutes ago from Sutton at Hone, England

  @virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 51 minutes ago from Canvey Island, England

  @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

• 
  Peter Sexton (@PeterSexton14) reported 58 minutes ago from Romford, England

  @virginmedia Service has been fixed now. All working

• 
  Karen (@Karen_1979) reported 60 minutes ago from Sutton at Hone, England

  @virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alexander Westwood (@_Alex_Westwood) reported 3 minutes ago

  I’d forgotten how disgracefully rude and infuriating @virginmedia “customer service” is. It’s anything but customer service. Just spoken to a sarcastic **** on the phone who decided to laugh and say “nope” regarding an actual resolution to the outage in the area.

• 
  Rob Moody (@Rob_Moody) reported 4 minutes ago

  @SFC_Debs Are you on @virginmedia. I think they have a problem. I get the same so have to turn off WiFi on phone to view

• 
  NIDHI MADHU (@nidhimadhu) reported 8 minutes ago

  @virginmedia Hi, I got into the chat. It's just the bot asking same questions my friend has already answered through phone. I don't think it would be of any help. We have been in touch with customer assistants for the last one week.🥲

• 
  AB Kaizen (@ABKaizen) reported 8 minutes ago

  @virginmedia We do not have any mobiles/tablets/laptops connected via an Ethernet cable. We use WiFi. I do not believe outage in the area was mentioned. They mentioned “congestion” but there has been not extra usage in our house hold to explain the the sudden drop

• 
  Paul Wingrove (@Paul_Wingrove) reported 15 minutes ago

  @CBSNews wondering if he can do anything about Virgin Media UK customer service which is bloody abysmal, once he has stopped frigging around in balloons and rockets.

• 
  Debbie (@SFC_Debs) reported 16 minutes ago

  @Rob_Moody @virginmedia Yes we are on VIrgin Media. I don’t really want to use my data to view videos. @virginmedia can you help please.

• 
  Alexander Westwood (@_Alex_Westwood) reported 17 minutes ago

  @virginmedia Just been told by the third person that they’re only compensating after 2 days as that’s declared a “loss of service”. Naturally, a loss of service is self explanatory. A loss of service is a loss of service. 2 days would be, by the very definition, 2 days loss of service.

• 
  FeeHorne (@FeeHorne) reported 17 minutes ago

  @TWAHW @LukeAWalsh Apparantly it is mostly but not exclusively affecting Virgin Media users on both mobile & broadband. VM is trying to fix it (heard that before *yawns*) Disabling the ChildSafe option might work, someone suggested. Not tried it yet .

• 
  Alison (@alison_coole) reported 17 minutes ago

  @virginmedia How much longer is it going to take to sort the issue with Twitter. It’s now 4 days and still not sorted?

• 
  Puppaz (@puppaz) reported 21 minutes ago

  @JamesHarkin Not virgin media if you can help it