Virgin Media outages and service status in Basildon, England
No problems detected
If you are having issues, please submit a report below.
- Virgin Media generated 0 outage signals in the last 24 hours around Basildon, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 20, 8:13 PM GMT+1.
- Internet (54%)
- TV (19%)
- Wi-fi (11%)
- E-mail (8%)
- Total Blackout (8%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Dartford, Grays, Basildon, Romford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, and Ingatestone.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 1 day ago |
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TV | 2 days ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
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TV | 3 days ago |
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TV | 5 days ago |
Nearby cities with recent reports
3 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Phil (@feyipuk) reported from Crayford, England@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, EnglandListening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia ยฃ79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 ๐ฌ Compensation is only calculated when service is restored ๐ช Fair?
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Yasir (๏ฟฃ(ๅทฅ)๏ฟฃ) Khan (@yas326) reported from Sutton at Hone, England@virginmedia It just says, it looks like you are having trouble connecting
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Jay Bourley (@drummerJ83) reported from Sutton at Hone, England@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but Iโve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
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Lewis Allen โ (@_Lewis_A) reported from Romford, EnglandOn phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal ๐
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldnโt need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone wonโt be sent until I send this
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Nick Miller ๐บ๐ฆ (@NickMillerUK) reported from South Ockendon, England@virginmedia somehow you have reset my Dadโs Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?
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charlie and Blossom (@LaurenLFlower) reported from Romford, England@virginmedia Hi I have an issue with my current plan? It says Iโve cancelled my O2 benefits but I never received the sim nor did I cancel.
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia My phone is now over two weeks late, which isnโt an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. Iโm not gonna pay my bills with no phoneโฆ
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia A number of times. But letโs be honest, theyโre nothing but messengers. There is no escalation, and they canโt even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking
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Simon Norris (@sinozza) reported from Southend-on-Sea, England@ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password ๐ข A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, EnglandVirgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Iโve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me itโs being dealt with and, as already mentioned, a manager would call me back at 4.30 which didnโt happen. Can someone please sort this out?
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Daveyhub ๐ง (@daveyhub) reportedWhy is the tv channel 5 so quiet ? @channel5_tv Iโm watching through virgin media tv box. Same as Netflix that really quiet too compared to all other channels/apps ? Is it a @virginmedia broadcasting issue ?
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Here Comes โฃhe Boom (@BoshBoom) reported@Simon_Whale @virginmedia Virgin are truly awful. I never sent my kit back. They did bugger all about it
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chris speller (@chris_speller) reported@Simon_Whale @virginmedia @richardbranson Never had a problem with them, they sent me the packaging when I left to send it back and it was free postage so hardly difficult , terms and conditions does state to send it back so if you choose not to then thatโs your lookout ..
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Ewan McLachlan (@original1hanwoo) reported@Simon_Whale @virginmedia Ive been charged by @virginmedia for using a service after I left the property and cancelled everything. Their customer service are so inept that after multiple phone calls etc they still dont understand the situation and have passed the ยฃ500 pound charge onto debt collectors.
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๐ธ๐ปOwen๐ป๐ธ (@SmoothBrainOwen) reported@Simon_Whale @virginmedia Virgin media were diabolical when I was with them for telly and Internet. Charged an arm and a leg, nothing ever worked. They tried the same **** with kit plus early exit fees - even though I left at the end of the contract.
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James (@Jenno16) reportedSo @virginmedia customer service is appalling! Was told I had a default, which they had never made any attempt to contact me about. Called and was told I was up to date and to email to get it removed. They replied to email to say that I had to pay despite being told on the 1/2
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get ****** (@ihateyids23) reportedInternet down since last night...any updates? @virginmedia
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R.L. MacMurray ๐ฌ๐ง (@DeviateDefiant) reported@virginmedia @MoneySupermkt I've switched, I'm getting an Openreach FTTP line installed in a couple of weeks ๐ I've gone through BT, not sure if I'll stick with them, or just cancel within the 14 days - but that line gives me access to tons more ISPs. Latency will be way better than old Virgin coax too.
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simply lee (@thefelourfog) reported@Simon_Whale @virginmedia Virgin was fine for me for the first few years then last 6 months of contract was nothing but issues ,was glad to be rid of them
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Daxie mum. (@lovesdaxies) reported@Simon_Whale @virginmedia We and my Mum both had exactly the same issue with EE snd Iโve heard others with same from Skye. They say theyโve sent the packaging but donโt until you phone to complain.