Virgin Media outages and service status in Basildon, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 19, 4:50 PM GMT+1.
- Internet (67%)
- Wi-fi (21%)
- Total Blackout (6%)
- TV (6%)
The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 20: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Wickford, Romford, Basildon, Dartford, Southend-on-Sea, Chelmsford, Grays, Brentwood, Rochford, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Wickford
|
Wi-fi | 20 hours ago |
|
Romford
|
Internet | 22 hours ago |
|
Romford
|
Wi-fi | 2 days ago |
|
Basildon
|
Internet | 2 days ago |
|
Dartford
|
Internet | 7 days ago |
|
Romford
|
Internet | 7 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandHey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, EnglandVirgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Justin 🇺🇦 (@J4Y_DEE) reported from Gravesend, England@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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Phil (@feyipuk) reported from Crayford, England@virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.
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David Ball (@dicksielives) reported from Romford, EnglandHi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.
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Lisa Philpott (@Lisa2672) reported from Rayleigh, England@virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Andee Byford (@BobCratchitt) reported from Romford, England@virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests
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Wesley Hammer ⚒️ (@CouchPotatoUK) reported from Romford, England@virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.
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Going for Gold (@Gold_Accounting) reported from South Ockendon, EnglandSHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days
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Mark 🏴 (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters
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Dr Andrew Fleming 🇬🇧 🏴 (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Alan Ferrari (@ferrari1fer86) reported from Romford, England@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Nicholls 🫧⚒️✝️ (@andy_nicks60) reported@virginmedia @stephenm68 Ha you can’t even issue your flagship box in certain areas for lack of infrastructure ffs
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CliveR (@CliveR39) reported@virginmedia In this digital era how long will this fix take to apply? I want to watch the sport on the TV screen NOT on computer or mobile device!
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Richard Geraint Evans (@RGE_Art) reported@Strudlehoffer @JFab208 @virginmedia I really do feel your pain. Are there any companies out there that even pretend to offer acceptable customer service?
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Jambo (@The_real_Jambo_) reported@virginmedia @alexand979677 I had no TV service for 16 days during the worldcup. Eventually fixed it and they refused to discount my bill because I still had internet. Been with them for nearly 7 years, renewals up soon and the best price they can offer is £15 DEARER than my current price.
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John Miles (@WHUbluesman) reported@1RavC @virginmedia And their sky sports + choice is still not working. When will it be fixed.
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Andy (@sadelta99) reported@virginmedia so your customer services promised that the broadband would be working by the end of the day…… it isn’t so more lies. Tv now apparently not going to work till tomorrow. Half expected as engineers went home around 18.00 leaving it broken
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Dan (@DanJeoryPhoto) reportedAnyone else in the Chester, NW region having problems with their @virginmedia broadband service? Been down all morning #chestertweets
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Ponzi (@AiurKan) reported@MrSajjadengland @Starlink Had Virgin media 350mbs phones and wireless cameras kept lagging for 3 years, so often using phone data because of it Now I have 200 Mbs plan and everything is working perfect no data issue or wife complaining about , nothing is lagging , I did run a stress test and all good
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Captain_red_waffle (@Cptredwaffle) reported@virginmedia 3rd street-wide outage this year in LS6 tonight. Surveyors have confirmed my property is infra-locked with zero Openreach/Altnet access. Virgin holds a total monopoly here, yet the local street infrastructure is failing. Shambolic really, I need this escalating.
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Meersham (@Schmuley_Schlo) reported@heid_the_baw_ @virginmedia I chose plusnet because their customer service is good, never had much trouble been with them for years now after switching every couple of years