Virgin Media Outage Report in Basildon, Essex, England
Why is my Virgin Media service not working?
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The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon
|
Internet | 2 days ago |
|
Gravesend
|
Internet | 3 days ago |
|
Southend-on-Sea
|
TV | 6 days ago |
|
Southend-on-Sea
|
TV | 8 days ago |
|
Basildon
|
Internet | 8 days ago |
|
Basildon
|
Wi-fi | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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TheTraveller🇬🇧 (@AndythePlank) reported from South Ockendon, England@virginmedia @virginmedia trying to home school our child, WiFi is crap!
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Elaine Leggatt (@elaine_leggatt) reported from Crayford, England@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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garveyjd3 (@garveyjd3) reported from Sutton at Hone, England@virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....
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Laura Dyer (@MrsDyer25) reported from Great Baddow, England@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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Gary Thompson (@goonergeek2000) reported from Grays, England@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Dean Longman (@DeanLongman1) reported from Sutton at Hone, England@virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?
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Laura Dyer (@MrsDyer25) reported from Great Baddow, England@virginmedia Yes and I am doing it again now. No network issue has been found
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Jon Read (@joniread68) reported from Great Baddow, England@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Kos Skassis (@lonewharf) reported from Crayford, England@virginmedia 2 hours of no broadband. Got text to say services back up. Its now gone offline again, but your service status says everything is fine in the area 😞😞
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Charmaine Rhule (@Charms64) reported from Sutton at Hone, England@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Laura Dyer (@MrsDyer25) reported from Great Baddow, England@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Jon Read (@joniread68) reported from Great Baddow, EnglandAny @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Kos Skassis (@lonewharf) reported from Crayford, England@virginmedia I have no broadband service, in DA7 area. Is there an issue in the area.?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Briefcase Michael (@BriefcaseMike) reportedStart of the Euros a great time for Virgin TV to go down in my area. Just as well I don't have internet from them as well or I wouldn't be able to watch online either. Crap company with a network that often goes down. #VirginMedia
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Paul Michael Woodman (@MMANDMPpro_LTD) reported@virginmedia i have been calling since febuary and i am a business user, the exchange box is broken
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The Observer, Record Keeper (@kurononeko88) reported@virginmedia having problems with the Internet. WiFi and Internet intermittent
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Jack Potter (@JackWinstanley) reported@virginmedia Yeah, wired is amazing. Would never complain. It’s just where I am I can’t wire it. I could move my hub but it’s a £99 charge that I am not willing to pay considering the issues I’m having. It’s the boosters, I’ve put them aside now as they’re useless. I’ve tried other sockets.
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Francesca (@franr87) reported@virginmedia please help me install the internet it’s a nightmare
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Sarfraz (@sarfraz_mbro) reported@virginmedia Is virgin mobile not working? It wont let me make a call.
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Yasir Zeb (@yasirzebuk) reported@virginmedia my broadband is down every other day including weekends. Regretting move to Virgin media. No customer service but stupid automated phone line. What a poor service.
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Philip Green (@philnloz) reported@virginmedia Customer care is an absolute shower at virgin media! Been trying to return equipment to you after leaving after 30 yrs. Yodel meant collect yesterday and stayed in especially - but no one turned up. Today received email threatening £40 charge for not returning hub!
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Mark S 1975 🇮🇪🏁😷 (@mstorey2015) reported@virginmedia WiFi has gone down again for the 2nd time in as many days.
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Brian Carne (@BrianBeryllium) reported@virginmedia Six hours since you promised to call me back within four hours. There is an outage on the street you are wilfully not registering.