Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 03/05/2026 11:35

March 05: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Grays, Romford, Southend-on-Sea, South Benfleet, Basildon, Brentwood, Canvey Island and Gravesend.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • TheRealMrDrew G (@TheRealMrDrew) reported from London, England

    @virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?

  • pauldurie p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.

  • chrisMU19 Chris (@chrisMU19) reported from Romford, England

    @virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    @bushontheradio Trying to get through to Virgin media to cancel the contract. Bloody chatbot isn't worth a ****

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract

  • PeterToohey Peter (@PeterToohey) reported from Sutton at Hone, England

    Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @Mikeyhcm @virginmedia Not only that but our router popped back up for 10 mins yesterday and must have had a firmware update pushed down to it, because my old iPhone refuses to connect to wireless now (despite having iOS14) and other iPhones in house being OK. No telling truth.

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @virginmedia Your phone line is saying you do. You had the system out of service for an area update for 24hours now. Who does that ?

  • Inactive95 Neil (@Inactive95) reported from Romford, England

    @virginmedia Your internet is still coming and going away. I need a tech out here to fix the problem as WiFi is connecting but no access to internet.

  • rob_green86 Rob Green Jnr (@rob_green86) reported from Thundersley, England

    @westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!

  • kilomilesy colin miles (@kilomilesy) reported from Romford, England

    @virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    Hey @virginmedia you’ve been messing with our broadband in #RM11 for long enough. Get a grip, #revert the failed change and give us back our service. Why do this mid week when people are #WorkingFromHome ? Do it at a weekend.

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @virginmedia 4pm today. That’s a 36 hour outage, that has been extended from the original 12 hour estimate - so something has clearly gone horribly wrong. And your service pages me a 404 error when I try and register for loss of service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StreetJewelsCo Jay Mcfadyen (@StreetJewelsCo) reported

    @virginmedia Absolutely fine wired no issues what so ever.

  • IRainsby Ian Rainsby (@IRainsby) reported

    A 2nd day of no internet and TV. Terrible service from @virginmedia. Unreliable internet connection for months. Time to move on to BT

  • NedBarker6 Ned Barker (@NedBarker6) reported

    @virginmedia LOL! 2 days! How can anyone under the currency circumstances be expected to work from home without internet or poor internet for 2 days... that’s surely not something you should be proud of

  • Sionaainn Sionainn 🌸 (@Sionaainn) reported

    @virginmedia Thank you. Do you have any eta? Working from home and this is causing issues

  • ChrisKavanagh97 chris kavanagh (@ChrisKavanagh97) reported

    @virginmedia The wifi has been down for 15 hours nobody to contact. Getting a pre recorded message saying there’s maintenance in my area originally said it would be sorted by 10pm. How can it not be sorted that’s almost 12 hours ago

  • BMcoccinelle JBM (@BMcoccinelle) reported

    @virginmedia No, because it’s impossible to get through customer service. We have logged another complaint in the virgin community forum but this situation is getting ridiculous. I have to use 4G on my phone to attend Teams meetings.

  • Lee_Dsu colin forbes (@Lee_Dsu) reported from Penmaenmawr, Wales

    @virginmedia Does anyone in your company care. Still having **** connection and I think you've used all the excuses available but I'm sure you'll pull one out of the hat....

  • iannffc4ever Ian Lord (@iannffc4ever) reported

    @virginmedia @Ofcom virgin my mother is a pensioner and lives on her own she has broadband only from you and after your recent price increase tried calling you every day for 3 weeks without getting through to anyone she wanted to either get a better deal or cancel HELP

  • Stephen19770524 Stephen (@Stephen19770524) reported

    @virginmedia It has to come down to what Virgin Media's definition of a workable service is and what is reasonably acceptable.

  • medicman4444 medicman4444 (@medicman4444) reported

    @virginmedia hi SB i have registered interest over the years. but your website always shows our street as "connected" yet there is no physical connection on this half of the street. last time i asked two years ago your support told me it was not fanatically profitable to install