Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/30/2026 06:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Gravesend, Romford, Southend-on-Sea, Basildon, Grays, Brentwood, Canvey Island and Chelmsford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • lonewharf Kos Skassis (@lonewharf) reported from Crayford, England

    @virginmedia I have no broadband service, in DA7 area. Is there an issue in the area.?

  • goonergeek2000 Gary Thompson (@goonergeek2000) reported from Grays, England

    @virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • MFC_Steve Steve (@MFC_Steve) reported from Romford, England

    @virginmedia so Virgin is a media company that is uncontactable by Phone, email, Twitter and message service. Who on earth would trust them with their business if they can’t manage themselves

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • AndythePlank TheTraveller🇬🇧 (@AndythePlank) reported from South Ockendon, England

    @virginmedia @virginmedia trying to home school our child, WiFi is crap!

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • katiewoo26 katie lee (@katiewoo26) reported from Chelmsford, England

    @virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!

  • joniread68 Jon Read (@joniread68) reported from Great Baddow, England

    @virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

  • joniread68 Jon Read (@joniread68) reported from Great Baddow, England

    Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍

  • AdahParris Adah Parris (she/her) (@AdahParris) reported from London, England

    @virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?

  • garveyjd3 garveyjd3 (@garveyjd3) reported from Sutton at Hone, England

    @virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄

  • lonewharf Kos Skassis (@lonewharf) reported from Crayford, England

    @virginmedia 2 hours of no broadband. Got text to say services back up. Its now gone offline again, but your service status says everything is fine in the area 😞😞

  • DanielSSmith DanielSSmith FRSA (@DanielSSmith) reported from London, England

    @virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?

  • DeanLongman1 Dean Longman (@DeanLongman1) reported from Sutton at Hone, England

    @virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KerryHopkinsTV Kerry Hopkins (@KerryHopkinsTV) reported

    I might need to switch to @bt @BTbroadband from @Virginmedia due to a house move. Tell me if you have BT, how many times a year does the broadband go down, and for how long? #broadband

  • richieefc richard clark (@richieefc) reported

    @virginmedia I have already and they were unable to help

  • clairenicoleexo Claire'Nicole (@clairenicoleexo) reported

    @virginmedia I’m having trouble logging in as my username is not recognised and when I entered in details of last bill, the page will not load

  • clairenicoleexo Claire'Nicole (@clairenicoleexo) reported

    @virginmedia Can you help me with regards to logging in? The page to reset password is not recognising my username

  • Ruth26078984 Ruth (@Ruth26078984) reported

    @virginmedia why is it so difficult to get help to unlock a mailbox that YOU have chosen to lock? Anyone looking at your online chat options would not even think you provide email services. Screaming with frustration here.

  • active_doug Care Bear (@active_doug) reported from Poole, England

    @virginmedia Password has been reset by Virgin media. Still can not get to a login page

  • nw6_residents NW6 Residents (@nw6_residents) reported

    @virginmedia Same problem again! No emails! On hold to your call centre for 40mins to be told the same instructions that don’t work! You won’t offer compensation & told me to call back in 24hours if YOUR fault is not resolved! What a joke!You should be contacting your customers to help! #fail

  • bigdaveclarke34 Dave Clarke (@bigdaveclarke34) reported

    @virginmedia I thought I sorted this problem out over a Web chat with yourselves a couple of weeks ago, I was told my next bill would be £44 (due to over charge) & the bills should continue to be £69 a month as agreed. But our last 2 payments have been £95 & £94 which we didn't agree on.

  • mitzesus Mitz (@mitzesus) reported

    @virginmedia That's terrible. Why would you make it worse on the upgrade?

  • istreamsandwich IStreamSandwich - Stephen (@istreamsandwich) reported

    @virginmedia - Hey there! So I have already received my data boost on O2 with Volt, but I'm yet to see one on my Virgin Media... It would be increasing my speed from 500mb to 1gig so I'm excited. Any help?