Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/15/2026 18:10

January 15: Problems at Virgin Media

Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Grays, Basildon, Brentwood, Canvey Island, Chelmsford and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • kanyonatic Mary (@kanyonatic) reported from Sutton at Hone, England

    @virginmedia All anyone can say is there is an issue and it’s being fixed but they don’t know when

  • kec1964 Kate Crisp (@kec1964) reported from Grays, England

    @virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?

  • Dave_CAFC Dave Hammond (@Dave_CAFC) reported from Crayford, England

    @virginmedia your platform is useless it is constantly going down how are people supposed to run businesses with such white #virginmedia #garbage

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres

  • gorgeousuk anne hill (@gorgeousuk) reported from London, England

    @virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?

  • emilymorgan_x Em💛 (@emilymorgan_x) reported from Basildon, England

    Can someone pls explain to me why @virginmedia wifi is so shockingly ****

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry

  • bludogsix Ethan Truss (@bludogsix) reported from Romford, England

    @virginmedia We haven't had a stable connection since January and our internet drops out at least 20 times a day. Your customer service line is anything but useful, as no one seems to be able to figure out the issue that is causing this consistently inconsistent internet service.

  • c_vanadium0509 Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KerryStarbuck kerry starbuck (@KerryStarbuck) reported

    @virginmedia I’ve text that number bcoz still having problems with internet, called the number and was on there for 48 minutes and got cut off, virgin is terrible for helping us but ok to take our money, I will leave bad reviews everywhere because not happy being treated like this

  • mhynd1 Marion hynd (@mhynd1) reported

    @TheTwelfthM4N @virginmedia It’s likely because the router they provide does not support the speed of broadband. Having the same issue.

  • GrahamPAlcock Graham Alcock (@GrahamPAlcock) reported

    @virginmedia how I do I remove an extra channel that was added to my tv service?

  • mhynd1 Marion hynd (@mhynd1) reported

    @virginmedia Are you kidding me. Not unless you want wait 2-3 hours, get passed from person to person and then your helpful team it the call! Customer service ... you are having a laugh !

  • johnrustidge1 john rustidge (@johnrustidge1) reported

    @virginmedia getting super slow speeds supposed to get 500 I'm not even getting 100 I'm doing test and taking screenshots will be wanting a rebate xxx

  • Cassie188 Gillian Nixon (@Cassie188) reported

    @virginmedia I am seriously fed up of trying to get some help with my TiVo box. I need a new one fast. I have tried myself to fix it, you have sent it so many signals it’s probably dizzy. On demand and watch again just don’t work, so many sync problems.

  • the_dankies Dankies (@the_dankies) reported

    @virginmedia It says restart your router and I can’t get through the automated system. There is still an issue, I assume I won’t have to pay this months bill as it’s below the minimum speeds?

  • juliegraham1964 Julie Graham (@juliegraham1964) reported

    @virginmedia and apparently a never ending wait for a reply via Twitter!

  • Cassie188 Gillian Nixon (@Cassie188) reported

    @virginmedia I am seriously fed up of trying to get some help with my TiVo box. I need a new one fast. I have tried myself to fix it, you have sent it so many signals it’s probably dizzy. On demand and watch again just don’t work, so many sync problems. Phone line is useless

  • PCashmore paul cashmore (@PCashmore) reported

    @virginmedia 90 mins waiting on the phone 👀 the website can't help with my problem, the IM is not working? Customer service🙄 why don't you offer a call back system? DM open if you wish