Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Billericay, Wickford, Gravesend, Romford, Chelmsford, Longfield, Dartford, Brentwood, and Grays.

City	Problem Type	Report Time
Basildon	Internet	12 hours ago
Southend-on-Sea	TV	3 days ago
Billericay	Internet	5 days ago
Southend-on-Sea	Internet	8 days ago
Southend-on-Sea	Internet	8 days ago
Southend-on-Sea	TV	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Nancy S (@mizznansea) reported 8 minutes ago from Aveley, England

  @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

• 
  Joseph Sweeney (@JosephS65112253) reported 11 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Katie Purkiss (@KatiePurkiss) reported 14 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!

• 
  Going for Gold (@Gold_Accounting) reported 16 minutes ago from South Ockendon, England

  @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 17 minutes ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 20 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 20 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Phil (@feyipuk) reported 21 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  jordan lockey (@LockeyJordan) reported 30 minutes ago from Sutton at Hone, England

  @virginmedia Your customer service is the worst I have seen

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 34 minutes ago from Romford, England

  @virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldn’t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone won’t be sent until I send this

• 
  Pippa Crowther (@getpipfit) reported 36 minutes ago from Sutton at Hone, England

  @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

• 
  Andee Byford (@BobCratchitt) reported 38 minutes ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  Simon Norris (@sinozza) reported 40 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Matt Frow (@Matty411) reported 43 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 45 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Russell Norris (@rrrussboy) reported 47 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 49 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  Nancy S (@mizznansea) reported 58 minutes ago from Aveley, England

  So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

• 
  grizzly_gooner (@GoonerGrizzly) reported 58 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Nancy S (@mizznansea) reported 59 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Greg O'Connell (Two jabs) (@Gregster29) reported 6 minutes ago

  @virginmedia Ringing customer services was my first port of call and that got me nowhere.

• 
  AML (@angetoon) reported 6 minutes ago

  @rebecca_ryder21 @virginmedia I have been trying to get in touch did manage this morning their systems are down 😳

• 
  Matt Westall (@MattWestall) reported 7 minutes ago

  @virginmedia love it when you contacting your broadband provider to cancel, explain it’s because you’ve been offered cheaper elsewhere, and the “best they can do” is more than the renewal itself

• 
  Gibbodive (@gibbodive) reported 9 minutes ago

  @entrustTMF @virginmedia BT are woeful too. Over 20 years of misery at 2 different premises. Starlink now - exceptional in every way except for one 3hr occasion with a world wide outage. AMZN also getting into satellite broadband soon. US extreme tech beating UK cables buried in the ground !

• 
  Chib Ma Nib (@chibmanib) reported 9 minutes ago

  @virginmedia please sort your Internet services out. Its up and down all day and now I've been without wifi for 2 whole days

• 
  PMAC (@BigPaul91) reported 9 minutes ago

  @virginmedia My connect keeps cutting out for 30 seconds to 5 mins due the signal one engineer said it was interference on the line the one yesterday said nope couldn’t see it … my entire 2026s relationship with Virgin/O2 has been a disaster

• 
  SimulatorMan (@man_simulator) reported 12 minutes ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  Isla (@saoirseisla) reported 14 minutes ago

  My fave thing about @virginmedia is nothing. No WiFi for 4 days. No WiFi = no tv. Been fobbed off for days. Each day promising it’ll fixed by the end of the day. Only to turn around today and say only an engineer coming to the house can fix it. I want out of this contract.

• 
  entrustTMF (@entrustTMF) reported 15 minutes ago

  @karenwi17092279 Sorry to hear that, not good 😔 Yes, we rely on these things more than we realise... I had forgotten the printer, the TV box, my Spotify, heating controller, etc. all use the WiFi and workarounds for all of them need to be fashioned or just abandoned until @virginmedia fix it

• 
  entrustTMF (@entrustTMF) reported 15 minutes ago

  @miaKJKJ22 @Gary1165 @virginmedia Working from home too. A real pain. They told me there was a problem in the area, then made up manifold times that it would be fixed. Often pushing forward the fix by a risible 56 minutes! Then a text yesterday saying it WAS fixed(app said perfect too)...when it obviously wasn't