Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Romford, Brentwood, Grays, South Benfleet, Basildon, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southend-on-Sea |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia I’ve sorted the issue. But now there’s no way of cancelling the engineer! Can’t get through on phone. Appointment isn’t showing on their account, so can’t cancel there. WhatsApp is useless - been waiting for an Agent to be available since about 1pm!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
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Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE
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rachel Wheelhouse 🇺🇦
(@RWheelhouse1) reported
from
Chelmsford, England
@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Jason Starman QBE 💙
(@starmanuk) reported
from
London, England
@virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange
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Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
@virginmedia They haven’t got through to anyone to cancel it yet?
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🏴DeZ🏴
(@DeviantDog1) reported
@virginmedia come on, what's happening with the broadband in the #fk2 #falkirk area? And please don't point me to the lying service status page
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Leanne Ingram
(@OMG_its_LeanneX) reported
@virginmedia @DizzyCAFC CM19 5RU same issue and get the same page as @dizzyCAFC on the internet browser
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Marc
(@MarcusRoberts13) reported
@virginmedia Again, that's absolutely zero help to us though is it. What "scheduled maintenance" takes 48 hours and cuts people off totally for all that time with no substitute or alternative? Completely unacceptable and we are done with Virgin Media, shambles. Day 10 of 'cooling off' period
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Steven Peacock
(@mrpeacock23) reported
@virginmedia It says there MAY be a problem expect disruption, but my WI-FI is down my tv is down, I got a text saying you was doing service a few weeks ago and has been nothing but problems ever since not reslly what I expect being brand new customer...
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EmZ
(@EmZp25) reported
@Kh3jan @virginmedia now the chat has an error message? and i can no longer reply, this is a vulnerable 86 year old lady i am trying to sort out an issue for!
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The Bostonian
(@Bostonian7119) reported
@virginmedia I'll be sending an email to the CEO, of Virgin. @LutzSchueler, as the service has been poor.
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Gordon Ashley-Smith
(@gordonscontact) reported
@virginmedia I can't believe I'm having g to go through the normal switch board again who test my router and tell me there is no problem. I have had an engineer in my house. This is such poor customer service
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EmZ
(@EmZp25) reported
@virginmedia @shelton_sk @Jules24_05 Instead of running competitions, maybe reply and assist those who are trying to sort an issue that an 86 year old vulnerable person has? I was using webchat and sent a reply the agent has not replied and now the chat has an error and issue still not resolved? disgusting behavior
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ChildrensBookSequels - Sarah Corcoran
(@ChiBkSequels) reported
@virginmedia Well when I get some internet I might be able to do the things you suggest. I am not going to use up all my mobile data when you should be providing my wifi. I will be making an official complaint.
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David Disbray
(@DizzyCAFC) reported
@virginmedia @Scottish720 Hi. Can you advise of any problems in SE18 area. My phone line hasn’t been working properly for couple of days. Right now can’t make or receive any calls on landline