Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 01/25/2026 03:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Basildon, Romford, Southend-on-Sea, Grays, Brentwood, Canvey Island and Chelmsford.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBasildon Internet

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • FionaGraham Fiona Graham (@FionaGraham) reported from London, England

    @ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.

  • londonpommie Paul N (@londonpommie) reported from London, England

    Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.

  • _euanwilson Euan Wilson (@_euanwilson) reported from London, England

    One of the only important zoom meetings I have this week, actually an online seminar I’ve paid for and obviously @virginmedia has gone down... wonderful

  • johnperreira john perreira (@johnperreira) reported from Basildon, England

    @simon_perreira @virginmedia Go with @NOWTV bruv.. never had a major problem with their service and you get a few tv channels thrown in as well.. when ever there has been a outside problem it been sorted in days.. oh and it def be 💯 cheaper than @virginmedia #Cowboys

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known issues in the SE3 area. My broadband is not working and the service status page does not and the virgin media support phone line is not able to take calls

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia we done that, all connections are in to the box, your company network thinks that we are connected via router this not so, but has a cable run into the house.

  • lee_hewitt lee hewitt (@lee_hewitt) reported from London, England

    @virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today

  • LiisaJane LiisaJane'x (@LiisaJane) reported from Southend-on-Sea, England

    @virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.

  • benhowlettuk Ben Howlett (@benhowlettuk) reported from London, England

    Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬

  • TomMcKCharity Tom McKenzie (@TomMcKCharity) reported from London, England

    Hey @virginmedia, internet down for awhile now and your service checker isn't working. Not the first time recently.

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia help, your internet has cut out again #unreliable #badservice

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks

  • RogerCole10135 roger cole (@RogerCole10135) reported from Basildon, England

    @virginmedia reply to your tweet “NO” my wife pays a lot of money to your company for a poor service.

  • ferdi_rezvan Ferdi Rezvan (@ferdi_rezvan) reported from London, England

    @virginmedia are there known problems in the SE3 area.. the service status page doesn't work either

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fullerbeii FULLERBEII (@fullerbeii) reported

    @autumn_antares @EgirlMd @virginmedia 1/2 I know alot of streamers have been having the same issue. We had our router changed this week due to similar issues. On changing we found out we were issued a refurbished router. They need to be careful.....

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom

  • KiwiInBarnes Kiwi in Barnes (@KiwiInBarnes) reported

    @virginmedia Hi team is there an issue with account log in? Password/username invalid is appearing when nothing has been changed. When I attempt password reset the site is in a loop memorable question - DOB - New Password - Username for reset etc.

  • JMG_35 Janmariegriffiths (@JMG_35) reported

    @virginmedia I asked for an address to write a letter, is there an address to write to Virgin Media? Is there an email address perhaps. I have explained that I can't use the telephone. Can you help?

  • SomeLikeItRita Rita Lobo (@SomeLikeItRita) reported

    @virginmedia why do you NEVER ANSWER THE PHONE. Really need to speak to someone but it’s impossible to get through to you by phone. Can someone contact me ASAP?

  • chichygirl Chichygirl 💞 (@chichygirl) reported

    @virginmedia ok I've had a guts full now...tv stuck on error code s101 I've done everything that I'm suppose to do...run tests still not working 2 days so far 🤬 no one answering calls to help me ..can you help or not

  • S_Rodgers10 Scott Rodgers (@S_Rodgers10) reported

    @Ljt10x Aye buffering every 5min. Had problems with virgin media all afternoon as well.

  • Weezy_IPD WEEZY (@Weezy_IPD) reported

    @virginmedia disgraceful service waiting times over an hour no response on my complaint been over 28 days not even a acknowledgement letter ****** ********

  • SimonSmoothie Simon (@SimonSmoothie) reported

    @virginmedia The worse internet provider ever, broadband never works and they never take calls to fix it

  • _provida King James (@_provida) reported

    @virginmedia your contact number is not working, do me please