Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Brentwood, Romford, Grays, Dartford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, and Ingatestone.

City	Problem Type	Report Time
Southend-on-Sea	Internet	3 hours ago
Basildon	Wi-fi	13 hours ago
Brentwood	Internet	1 day ago
Romford	Total Blackout	1 day ago
Southend-on-Sea	Internet	2 days ago
Grays	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Alan Ferrari (@ferrari1fer86) reported 1 minute ago from Romford, England

  @virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?

• 
  MrChips (@MrChips2000) reported 4 minutes ago from Grays, England

  @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 5 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 5 minutes ago from Romford, England

  On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

• 
  Nancy S (@mizznansea) reported 13 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Katie Purkiss (@KatiePurkiss) reported 16 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Phil (@feyipuk) reported 20 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 22 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 23 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  chris cox (@coxychris) reported 30 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Jay Bourley (@drummerJ83) reported 33 minutes ago from Sutton at Hone, England

  @virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.

• 
  Katie Williams (@katie_2521) reported 33 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Nancy S (@mizznansea) reported 34 minutes ago from Aveley, England

  @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

• 
  Simon Norris (@sinozza) reported 35 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  VenusEnvi (@VenusEnvi) reported 42 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  Pippa Crowther (@getpipfit) reported 47 minutes ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

• 
  Katie Purkiss (@KatiePurkiss) reported 51 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 53 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Nancy S (@mizznansea) reported 53 minutes ago from Aveley, England

  So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maureen (@lifeisnuts123) reported 3 minutes ago

  @trapdoor456 @virginmedia Been with 4 providers so far inc Virgin and all been terrible when it comes to sorting problems. Pot luck I think. Can't wait to get away from the one I'm with now when the contract runs out.

• 
  Mark Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 🇺🇸 (@BettySwollock) reported 4 minutes ago

  @trapdoor456 @virginmedia Ive been with the now virgin media used to be known as ntl for 30 years , never really had major issues To be honest, I have 1GB and practically get most of that speed , latency is fine , download speeds are atrocious , customer service could do with a overhaul, other than that Nps for me.

• 
  Phil Rogers (@PhilRogers57) reported 4 minutes ago

  @trapdoor456 @virginmedia Been with YF from when it was BRSK , no problems re service & if there is maintenance planned you get plenty of notice,Virgin have got too big for their boots,always putting up prices for a Sketchy service,I was with V for over 15 years went to them re pricing not interested

• 
  keith bird (@birdybank) reported 6 minutes ago

  @virginmedia @JiffyRugby i've had an unresolved issue going on with Virgin since March! Supposed to be coming tomorrow at the 7th attempt - Will they finally turm up??

• 
  Liam Moran (@lpearsemoran) reported 11 minutes ago

  @Rugby_Scoop @daphmc_ @virginmedia 100% Crap

• 
  DippyP1 #CV1 (@DippyMMA12) reported 18 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Oh, it took you 18 years to realise they couldn't give a **** about you as a customer?

• 
  jpk (@jpk44092120) reported 18 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt I’ve just left them for exactly the same reason. My contract had ended and they upped my package by £79 and said they couldn’t do it cheaper but new customers were the same price as my old one. No loyalty to a long standing customer

• 
  itsu (@itsuu___) reported 19 minutes ago

  The weirdest thing with this virgin media being down if i turn my vpn on twitter will load if i turn it off it wont load

• 
  Peter mcclurg (@peter_mcclurg) reported 22 minutes ago

  Why are you managing the worst levels of service. Utterly shambolic. Frustrating and embarrassing. I look forward to the next fine being enough to get you to treat customers as customers in the future. Just spent 45 minutes begging for a service engineer to come. @virginmedia

• 
  Mitch Hirsty (@mitchhirsty) reported 22 minutes ago

  @Frugal_ways @O2 @virginmedia Frustrating isn’t it? Now imagine that’s the only way you can actually pay the bill and O2 force you onto a promise to pay to restore service, tell you that you must pay, and it’s still not fixed! (Long story. Disabled, only method I can use is via the app or website) thanks O2🙄