Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Longfield, Basildon, Dartford, Southend-on-Sea, Romford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Mike Lloyd
(@Mike__Lloyd) reported
from
Sutton at Hone, England
@virginmedia clearly there is a speed problem with Virgins internet speeds tonight looking at others and i am also having the same sorts of sub 10mbs speeds.
-
Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
-
👽Dean McFarlane👽
(@NoddyMaccy) reported
from
Romford, England
It appears as though @virginmedia #VirginMobile is down. I can’t text or call anyone. 😒
-
Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
-
Mark Baptiste, MBA
(@MSBaptiste55) reported
from
Romford, England
@Daily_Express WTF, they @virginmedia could have said that when I enquired some time ago today preferring for me to run around in circles. Absolutely Diabolical and Shambolic Service.
-
Lee Patmore
(@LeePatmore) reported
from
Basildon, England
It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
-
PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer
(@iamBazSR3rs) reported
from
Runwell, England
@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
-
Joobs
(@Juliefleur24) reported
from
Sutton at Hone, England
Fed up that yet again @virginmedia have outages in my area, shown as not working until tomorrow pm ! I’m trying to study but have internet, again
-
Sam Hicks
(@candylion5) reported
from
Sutton at Hone, England
@virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.
-
Andy Foster 🎣
(@Fozzie__) reported
from
Romford, England
Anyone else in romford lost there internet with @virginmedia I have been on hold for 30min to be told it wont be back on till 10th dec, 2wks without internet this is just not good enough they won't let me cancel, staff have been rude, cant get a manager #fuming
-
Michael (Burt)
(@MichaeloooDavey) reported
from
Romford, England
@virginmedia hello, Internet is dropping out a lot down RM124EY Can you check what is happening please :) TY
-
Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
-
ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
-
Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.
-
Sarah Waygood
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia if our services aren’t back in action by 4pm as promised I will be holding you responsible for any actions that arise as a result of watching bad kids DVDs back to back.
-
john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
-
James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
-
millsey.
(@lulaamillss) reported
from
Basildon, England
@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
-
moira adams
(@moira_adams) reported
from
Sutton at Hone, England
@virginmedia #virginmedia after 24 hrs TV & broadband outage in SM3, the 4pm fix time better be accurate or I’m going to have raging kids to deal with
-
Trathens
(@Trathen_T) reported
from
Crayford, England
@virginmedia beyond the worst company I have ever dealt with lies wrong bills every time you think dealt with another mistake and can don’t deal with someone in uk on hold for hours !!! Just want to leave this terrible company vip customer means nothing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
David Pearce
(@pearcedavidm) reported
@virginmedia One day on, let me tell you about the SMS user experience. The links to clear security don't work and I've had to start over three times. Are you sure you can't just have somebody call me? You're just about to lose a customer here...
-
Matt Caddick
(@M_caddick93) reported
@virginmedia This is about a phone call complaint that I made 6 days ago
-
Nella De Luca 💙
(@NellaDeLuca) reported
@virginmedia @virginmedia I know that, I am talking about responsible response/action from #virginmedia We were promised a call this morning from Manchester and nothing has happened. I got details of Virgin engineer who disconnected our service & Virgin doesn’t care #fact
-
jean-pascal fouan
(@JeanFouan) reported
@virginmedia i ve been trying to reach your support service on whatsappfor 24hours . No one is answering. I subscribed and paid for your services 20 days ago and I still have no access to your services. Will you actually fix the issue ?
-
john rustidge
(@johnrustidge1) reported
@virginmedia bad download bad upload now affecting my streaming on twitch not happy at all might be time to part ways
-
Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia Yes i have , i cant get through to anyone as i was advised to go on the ap, ive requested a new password still waiting! I wanted to leave because of these problems was talked into having adeal as long(as I've stressed) the wifi was sorted even now writing this im using my phone
-
M Amin
(@msamin195) reported
@virginmedia a very Bad internet service provided by Virgin media in Roath Cardiff. And No help available.
-
Sammy
(@smathers6277) reported
@virginmedia should be called Pillar to Post because thats how it feels trying to get any problem sorted 🥴
-
Oli
(@oli_loocent) reported
@virginmedia how could I fix slow upload speeds? I've tried restarting the router, but it didn't work
-
Si Merrills
(@SiMerrills) reported
@virginmedia so after waiting for 45 minutes to talk to a customer rep I get cut off. Nice. Really appreciate it.