Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Canvey Island, Basildon, Southend-on-Sea, Romford, South Benfleet, Gravesend, Grays, Brentwood and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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James Hillery
(@Cluckmuckcook) reported
from
Brentwood, England
@virginmedia your customer services is atrocious. When trying to sort out my brother-in-law affairs after he sadly lost his battle with cancer a couple of weeks ago. My wife has spent hours on the phone trying to get to someone who can help her. Please dm a direct no to call.
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia WiFi signal is awful. Called you 100 times. Keep getting same run around. Will find someone who can deliver.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia 2nd complaint made via your website as still no contact from the resolution team!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia @MoneyTelegraph I am horrified at the appalling customer service and staff attitude that I have experienced over changing the name on my account. I have returned the paperwork, it’s been over 30 days and all I am getting is ‘computer says no’ Shocking
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dean torris
(@deantorris) reported
from
Romford, England
@pete_spirotech @virginmedia Good idea Pete 😂. Never thought of that 👌
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@virginmedia day four and still no phone line, not had one call returned, not received an email as promised, this is on a business line costing me a fortune in business.2nd time I've had an issue this year. Terrible company to deal with.
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dean torris
(@deantorris) reported
from
Romford, England
@GBridgeford @virginmedia Yeah mate. There only sales technique is we will have buffering with any other service provider so they basically don’t need to look after you because they give the best 😐. Can’t say I have ever had any issues with other providers
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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Faye
(@mclellan1997) reported
from
Sutton at Hone, England
The people at @virginmedia are so rude.....
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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dean torris
(@deantorris) reported
from
Romford, England
@yourserviceldn @virginmedia Yeah mate. I’ve got 30 days to get new service provider anyways 👍
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia No advice, no contact = appalling service. This is the problem!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia no one will help me because my name ‘isn’t on the account’ but it should be if the transfer had been actioned properly. You have the form and my ID etc. Yesterday someone would help, today no one will. I can’t even speak to disconnections, because of this problem!
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia Faulty equipment, price rise and awful customer service.
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David Durant
(@cholten99) reported
from
London, England
The page on @virginmedia that should show me why my broadband is down - is also down...
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom
(@Reptants) reported
@virginmedia Picture issues with BT Sport 1HD only. Followed all advice on resetting on rebooting, no joy. On hold for 55 minutes yesterday before I was cut off. Text message service yesterday morning, no helpful reply yet. Any help???
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Sam 💜🌼💙
(@jinx0103) reported
@virginmedia It’s my understanding I have up to feb 12th to cancel my current contract with virgin and I won’t receive any fee penalties for this due to your decision to increase prices. Am I able to do this online or do I need to ring the call centre? Thank you
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sabs
(@SabszSoundsz) reported
@virginmedia Can you also make sure this has been reported as total loss of service. I want all my compensation. This is a disappointing start.
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Julie Hyde #Forever European
(@juleshydeski) reported
@virginmedia Will keep trying have tried numerous times hanging on for an hour or more, we got through one just before lines shut and we were told to call back. Can only call from his phone with him on days we are at his as support bubble. Won’t always be early. Can you see the problem?
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Caitlyn
(@CLN0705) reported
Spent the last 2 days trying to contact @virginmedia about our internet. Goes off everyday and we have to restart it. I paid for better speeds and WiFi and I’m better off using my 4G on my phone 🤬 everything connected is so slow
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Melanie Gray
(@LittleMissGray) reported
@virginmedia unacceptable customer service. Your engineers disconnected our services while working at neighbours two days ago. Now you are telling me we can’t get engineer until 29th January. You caused the problem. You need to make this a priority. Still waiting on callback
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MrFrye88
(@Mrfrye88) reported
@Gamer_Rob_90 @virginmedia Well this only started after i renewed my contract last week, they were quick enough to answer when i said i was looking at leaving, but every phone call since then I've been hung up 😡 Even their messaging service on the virgin media app is awful lately!
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#OnIt
(@OnIt05586108) reported
@virginmedia my virgin media is pixelating on most channels. If I disconnect-the splitter and put the cable straight into the box it works fine. I have bought another splitter but this still doesn’t solve the issue.
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Craig paterson
(@craigpaterson93) reported
I think it’s about time @virginmedia gave refunds to everyone for their poor supply of Internet. Dropping out every hour is so is not ok. A break of their contract maybe? Certainly won’t be sticking with them. @SkyUK can you guarantee yours won’t do this??
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Bethany Eales
(@Betee222) reported
@virginmedia Been on every forum/website still no help/assistance, have spent hours on the phone... Still currently on hold now, please provide an email address to cancel my package @virginmedia #useless