Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 03/03/2026 06:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, South Benfleet, Basildon, Brentwood, Canvey Island, Gravesend and Grays.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomRomford Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • wonky61shaky Penny Rolfe (@wonky61shaky) reported from Southend-on-Sea, England

    @virginmedia When are you going to refund me for many days without a wifi signal

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @VirginMediaCorp Shame your awful service has caused me to leave and I am sure @richie_errol wikl be following suit soon!! @virginmedia #servicefailure

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke

  • chadoneit Charlie Done It. (@chadoneit) reported from London, England

    @virginmedia I finally got through to a girl called Chloe. She was very argumentative and seemed to cut me off at the end so none the wiser. How do I go about making a complaint?

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @richie_errol @virginmedia I have had the same for years and have now gone to sky. I also called sky to cancel and start again so could get 100 cash back via quidco and they have me 100 credit on my first bill. More customer service in 3 mins from sky than 15 years from @virginmedia

  • nixearle Nicola Slyper (@nixearle) reported from London, England

    @virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?

  • SimonBucks Simon Bucks (@SimonBucks) reported from London, England

    @virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.

  • J0111C JC X Æ A-01 (@J0111C) reported from Stone, England

    @virginmedia how do I find out when my current deal ends??? Cos in all honesty you’re the biggest **** sandwich of a firm I’ve ever dealt with.

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I want to cancel my mobile contract. How do I do this?

  • Tai_Aro Tai Aro (@Tai_Aro) reported from London, England

    Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!

  • scottdb79 Scott (@scottdb79) reported from London, England

    @virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.

  • Crypto_News_ Crypto Trading (@Crypto_News_) reported from Sutton at Hone, England

    @virginmedia sort your network #virginmedia #virgin broadband 🤮🤮

  • andycairns Andy Cairns (@andycairns) reported from Romford, England

    @virginmedia No service again in RM2. Last speed test showed 3mbps when I’m paying for 500. Only option to cancel my account involves sitting on a premium rate number for an unspecified length of time. This is awful service.

  • joy_coutts Joy Coutts (@joy_coutts) reported from Romford, England

    @virginmedia no WiFi is there an issue in Romford ? the service is getting worse daily. Like many have to work from home, very disappointed in the service

  • MRDannyLawrence Danny-lawrence-BEM-BCAc (@MRDannyLawrence) reported from Billericay, England

    @virginmedia me19 postcode broadband down please advise

  • mrrob74 Rob (@mrrob74) reported from Sutton at Hone, England

    @virginmedia You’ve shown a trailer for #McMillions, saying it’s available on Virginmedia on demand. I can’t find it anywhere! Please help.

  • Crypto_News_ Crypto Trading (@Crypto_News_) reported from Sutton at Hone, England

    @virginmedia Sort your network @virginmedia NETWORK DOWN

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Mark49664171 Mark (@Mark49664171) reported

    @virginmedia Telephone recording when I did phone stated a fault that would be fixed by 10am. This message has been the same for weeks! VM just seem to be deflecting and just giving generic responses without ever fixing the issue.

  • powna11 Mark Pownall (@powna11) reported

    @virginmedia I’ve tried calling was on hold for over 2hrs final got through they said I would be contacted about a service engineer to come round.. still not heard anything. Then called again was on hold for 50mins oh we’ve sent a new signal out should work in 3 hrs.. still don’t work

  • lyndseyclacker lyndsey clarke (@lyndseyclacker) reported

    @virginmedia please help!!We ordered our bundle a week ago but received no contract and no further information. We are moving in 11 days and need our broadband set up ASAP! I have spent over 6 hours over the last 3 days in your online chat ‘waiting to get through’ with no success

  • lukehooverhead Luke Hooverhead (@lukehooverhead) reported

    @AbbeyPiacentini @virginmedia @virginmedia your customer service for existing customers is terrible. I’ve been trying to get hold of you to downgrade my tv package as I’m paying way over the odds. I can’t afford it, yet you still keep taking my money.. I can’t get hold of anyone on the website, or phone

  • ScottWLFord Scott W L Ford (@ScottWLFord) reported

    @virginmedia - as a long and loyal customer I would like to thank you for sending out an technican to my home in Hartlepool the very next day 8 am to 12.00 pm. So patience, so understanding and quick at his job getting all sorted and left in 20 minutes.

  • lkloop Louise 💆‍♀️ (@lkloop) reported

    @monkeydogify @virginmedia is their handle. Going by the number of customer apologies they’re making on here they really are rather poor!!

  • JasonLanns Jason (lanzi) (@JasonLanns) reported

    @curtiscrockett @RichieZuLuBatch @virginmedia I’m not either but if they don’t fix my issues I’m sure it’s breach of contract?

  • ChloeWhytee Chloe⚪️ (@ChloeWhytee) reported from Shoreham-by-Sea, England

    @virginmedia hi, I’ve tried to contact via chat as I can’t call and I wait about an hour then give up, is there anyway someone can help me on here?

  • jools2009 Julie M 😇😹😷🌈 (@jools2009) reported from Glasgow, Scotland

    @virginmedia I’m through to someone now. But we’re definitely cancelling. The service on this matter has been severely lacking since set up in September and to be frank we can get him a better package with Sky.

  • Danny_izanagi DANNY IZANAGI (@Danny_izanagi) reported

    The worst ever network @virginmedia. Almost 2 months of trying to get through to someone to cancel my services. 2 months! Abhorrent is an understatement