Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Grays, Basildon, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia There are no faults in my area. The issue is likely to be with the router as the 2.4ghz works consistently on other devices.
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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nick longland
(@LonglandNick) reported
from
Sutton at Hone, England
@virginmedia is there a problem with your tv sevice at mo , in SM postcode
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Spencer Carter
(@SpencerSCarter) reported
from
South Ockendon, England
Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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Tom Ross
(@TomRoss_) reported
from
Southend-on-Sea, England
@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Jon Lovett
(@Pegaso650) reported
from
Basildon, England
@virginmedia It’s been awful. The connection is sporadic at best.
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P͟G͟ t͟w͟e͟e͟t͟s͟
(@PaulGrayburn) reported
from
Romford, England
@itsnoel @RantAbulus @virginmedia @Virgin_Victoria Yeah I’m happy with this one. The Hub I had previously was dog shit. Normally get a bit quicker then what Speed Test got tonight, can hit 390Mbps from time to time.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia I was some time ago but that was because I had entered my number I don't know what number they tried to call as they would not tell me so poor it really is and after 15 years 🤣
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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jonathan walden
(@wn1wn1) reported
from
Southend-on-Sea, England
@virginmedia Not working here in Southend on most channels
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Karen Holmes
(@Knocker75) reported
from
Dartford, England
@virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Thomas Hapgood
(@Tiger118118) reported
from
Basildon, England
Hope @virginmedia fix it before 9 because @LoveIsland Final is on at 9 😖😖😖😖😖
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝐏𝕒𝕦𝕝 𝕊𝕒𝕪𝕤 🎙
(@BestDrWho) reported
@Baddileyram @virginmedia I never heard good things about virgin
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Only Jan’s
(@justjan82) reported
Absolutely appalling service from @virginmedia when trying to cancel my account after moving, told conflicting information, being charged for additional months despite not being in contract and all the while trying to be hard sold by your rubbish customer service/sales team.
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Carol Fox
(@JacksBubbe) reported
@virginmedia Using the telephone automated service I did pay my bill..Thanks for asking.
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c
(@slutjjk) reported
@virginmedia i literally cannot phone you because my landlord is the owner of the broadband, how do i get in contact about my broadband issues ??? it’s been down for the past 2 hours and i’m trying to work
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Joseph Sheerin
(@_josephsheerin) reported
@virginmedia been trying to sort out my TV/broadband contract ahead of its expiry in April, was promised a call back but not had one – can someone help please? Thanks.
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Cathy 🇮🇪☘️🏴 #JohnsonOut60
(@Cathy59) reported
@virginmedia DO NOT USE VIRGIN MEDIA THE WILL ROB YOUR MONEY THEY ARE A **** COMPANY
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Carol Fox
(@JacksBubbe) reported
@virginmedia Not happy with you. I tried several times to pay my bill yesterday and your online site wouldn't let. Being crafty I paid over the phone. Fix your site!!
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Adrian DT
(@ToanaAdrian) reported
@virginmedia The usual rubbish. Paying for something that is letting you down when you really need it, customer service not able to confirm when is going to be fixed, because the network cannot cope with the demand and still not able to move to a proper supplier
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Amy
(@AmyH0310) reported
@virginmedia I would much rather speak to a person rather than whatsApp in this instance. Is there anyway you can arrange for your customer service team to call me?
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Forever Flawless Aesthetics Ltd
(@ffaestheticsltd) reported
@virginmedia I am now emailing someone and they have responded and your not going to do anything because it is someone else’s connection. You have broken the cabling to my internet.