Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/22/2026 16:10

February 22: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Brentwood, London, Romford, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthend-on-Sea Internet
United KingdomBrentwood Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • MrBriggsie James 'Jimmy' Briggs (@MrBriggsie) reported from London, England

    @BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!

  • roberttointon Robert Tointon (@roberttointon) reported from Romford, England

    @virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!

  • davidclark1966 David Clark (@davidclark1966) reported from Sutton at Hone, England

    @VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?

  • Jay_Hul J (@Jay_Hul) reported from Crayford, England

    @virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown

  • saschlike Captain Morgan-Evans (@saschlike) reported from London, England

    Who needs a man when Virgin Media goes down on me everyday

  • scottycav13 Scott Cavanagh (@scottycav13) reported from Sutton at Hone, England

    @virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.

  • Jay_Hul J (@Jay_Hul) reported from Crayford, England

    @virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia Hopefully the confirmation of the rude man losing his job.

  • Karen_1979 Karen (@Karen_1979) reported from Sutton at Hone, England

    Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.

  • KikassP CazkikassPhotography (@KikassP) reported from London, England

    @virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE

  • Karen_1979 Karen (@Karen_1979) reported from Sutton at Hone, England

    @virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • MidkentTravel MidKent Travel (@MidkentTravel) reported from Gravesend, England

    @virginmedia Can you please private message me, I have a log on issue.

  • Kimlovett Kim Baker was Lovett (@Kimlovett) reported from Southend-on-Sea, England

    @virginmedia what’s happened to your customer services? I have stayed with you for years now need your help, can’t log into my account need your help and holding forever on the phone ....

  • gorgeousuk A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈ (@gorgeousuk) reported from London, England

    Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia

  • JamieMeecham Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported from Canvey Island, England

    @virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.

  • maharrison Mark Harrison (@maharrison) reported from Chelmsford, England

    @virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?

  • juliecason ✨💎Jules💎✨ (@juliecason) reported from Romford, England

    @virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.

  • RobTThreadgold Rob Threadgold (@RobTThreadgold) reported from Brentwood, England

    @splursty @virginmedia It’s country wide I would hang up if I were you!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • larcowan Larry Cowan (@larcowan) reported

    @virginmedia not one positive comment, on all your social media, that reflects how out of touch and uncaring you are about customer service.

  • Mr_Saurabh_Rana Saurabh Rana (@Mr_Saurabh_Rana) reported

    @virginmedia Day 8 - without broadband. Really it’s horrible to talk to the customer services, no one takes the responsibility, uses customers as ping-pong ***** :( #virginmediadown #worstservice

  • jonnylovin jonny dickens (@jonnylovin) reported

    @mitchec1 @SkyUK @virginmedia They just **** up your block paving and do nothing about it

  • shmooza bobbyb (@shmooza) reported

    @virginmedia @MoneySavingExp @UswitchUK I’ve spent 3 days 2hrs 57 mins chasing virgin trying to get some service. Dropped calls from them while I’m waiting. No call backs even tho promised. No service! They are supposed to be in the communications business ha! Hopeless

  • shmooza bobbyb (@shmooza) reported

    @virginmedia your customer service is so bad. It’s not enough to blame Covid for this. There is no backup or customer care.

  • PaulYatesShire Paul Yates (@PaulYatesShire) reported

    @virginmedia It got so bad that I had to go with BT in December because we have had zero internet with Virgin and even less customer service. You're impossible to contact

  • PentonyJohn John Pentony (@PentonyJohn) reported

    @virginmedia Thanks I was in a webchat with Lee, they were typing and I never got message or opportunity to complete complaint.

  • renee12453 renee haines (@renee12453) reported

    @virginmedia I have just had someone call saying they are virgin media. They told me someone is trying to hack my broadband and asking for router details (I am a virgin customer) is this a scam?

  • HughesDavis Sarah Hughes (@HughesDavis) reported

    @virginmedia broadband down twice today in winchester when trying to demo a work thing?!

  • Mark77uk Mark (@Mark77uk) reported

    @virginmedia @virginmedia I would love to believe you, but I have been told by 4 other reps that I would get one, but it never arrives. What do you suggest i do in the meantime? Can you get someone to investigate? Call me? No one is willing to help me! #badcustomerservice