Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Canvey Island, Chelmsford, Romford, Basildon, Ingatestone, Billericay, Brentwood, Gravesend, Grays, Dartford, and Wickford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	2 days ago
Canvey Island	Internet	2 days ago
Chelmsford	TV	3 days ago
Romford	Internet	3 days ago
Southend-on-Sea	Internet	3 days ago
Basildon	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Pippa Crowther (@getpipfit) reported 26 seconds ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 3 minutes ago from Sutton at Hone, England

  @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

• 
  Lisa Philpott (@Lisa2672) reported 3 minutes ago from Rayleigh, England

  @virginmedia Sort it out Virgin IT’S NOT GOOD ENOUGH!!!!!! Can’t even log on to get service updates 😡😡😡

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 6 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

• 
  Sharon Hills 💗 (@Gertie58) reported 13 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Richard Noble (@Richard09499442) reported 23 minutes ago from South Ockendon, England

  @virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the £100 credit that you also promise? Thank you.

• 
  Pippa Crowther (@getpipfit) reported 30 minutes ago from Sutton at Hone, England

  @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 32 minutes ago from Sutton at Hone, England

  @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 35 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 38 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Kim Edwards (@KimEdwards48) reported 39 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 39 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  Russell Norris (@rrrussboy) reported 42 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 42 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Andee Byford (@BobCratchitt) reported 44 minutes ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  Phil (@feyipuk) reported 47 minutes ago from Crayford, England

  @virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 52 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Carol Dover (@CarolB29041964) reported 54 minutes ago from Stifford, England

  Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

• 
  Yasir (￣(工)￣) Khan (@yas326) reported 57 minutes ago from Sutton at Hone, England

  @virginmedia It just says, it looks like you are having trouble connecting

• 
  David Ball (@dicksielives) reported 58 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AndyLFC❤️GFC (@andrewbeck36) reported 5 minutes ago

  @djraw123 @virginmedia Same here I'm pretty sick of @virginmedia right now sent engineer out changed wires changed hub and after a week same issues logging us out of sky the ring doorbell child's playstation it's poor very poor!

• 
  Charmaine Rome (@eightieschick72) reported 12 minutes ago

  @virginmedia @epwhamilton @virginmedia Same issue here. Took 1 hour on the phone to Virgin to be told there’s an outage. No comment about it on your website. And no idea when it’s being fixed. Moved from BT 3 weeks ago for more reliable internet. Not impressed at all.

• 
  Andrew Conway (@MrXenoGaming) reported 13 minutes ago

  @VirginMediaIE Seems Virgin Media is down in Tallaght?

• 
  Jane ferguson (@Icklefergie) reported 14 minutes ago

  @virginmedia How many promised texts and phone calls does it take to actually be contacted. Waited over 2 weeks for resolution of a problem with Virgintvgo due to O2 linked accounts!! Still no returned calls … despite several phone calls, what do I need to do???

• 
  AndyLFC❤️GFC (@andrewbeck36) reported 17 minutes ago

  @virginmedia Apparently there's no issues in my area 😔 broadband keeps dropping and disconnecting 🙈

• 
  Youya (@MindOfYouya) reported 17 minutes ago

  @virginmedia PLEASE for the love of god fix your spotty internet connection issues! This has become a weekly norm where im having to face issues! I am paying £40+ a month and having to deal with this nonsense

• 
  ⭐️Jackie⭐️ (@Jakki_113) reported 21 minutes ago

  @gblondon1 @skytv Virgin Media has the worst customer service,they can't spell properly when putting your details onto their computers so your password or email address is never recognised.

• 
  Keith A Pearson (@keithapearson) reported 21 minutes ago

  @gblondon1 @skytv @virginmedia Sorry, mate, but Virgin Media has the worst customer service I've experienced in my 54 years on this planet. They've got over 100,000 reviews on Trustpilot with an average rating of 1.5/5. That should tell you all you need to know. I cannot wait for my contract to end.

• 
  Matt McCorry (@MattMcCorry2671) reported 23 minutes ago

  @virginmedia shocking service from customer services following all your advice as on email yet I’m still having to call to resolve issue..no faith whatsoever! How do I speak to someone in UK??!

• 
  JibbaJabba (@Lou_Pole11) reported 24 minutes ago

  @gblondon1 @skytv @virginmedia Give it time new customer, the price will shoot up. Same problem is why I left VM