Virgin Media Outage Report in Basildon, Essex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 06: Problems at Virgin Media
Virgin Media is having issues since 04:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Grays, Romford, South Benfleet, Basildon, Brentwood, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southend-on-Sea |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
@virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.
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✨💎Jules💎✨
(@juliecason) reported
from
Romford, England
@virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
@SpursAngel50 @virginmedia They have been awful lately with internet connection x
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Scott Cavanagh
(@scottycav13) reported
from
Sutton at Hone, England
@virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fede Rilli 🇮🇹🇬🇧🇪🇺
(@federilli) reported
@virginmedia I’m so fed up I’m going to seek legal advice. Your service is the worst ever
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Andy
(@Andy60833816) reported
@wildenton @remichi @virginmedia Same here been down all day
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
@virginmedia Not had call back on mates rates referral - how do we fix this??
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Eyeball9001
(@Eyeball9001) reported
@virginmedia Apparently there's no issues even though we have no internet, everyone in the surrounding area has no internet and I'm seeing hundreds of tweets from the last hour from people all over the country saying they have no internet. No info other than they usual copy paste replies.
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Asher D➐
(@Cyrawx) reported
@virginmedia Doesn’t resolve it though does it 500+ days 126+ hours on the phone Issues still not fixed and then when I manage get an engineer booked your company some how ***** it up resulting in 5 more calls
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Avril Dennett
(@avriljhengland) reported
@virginmedia Yes done that. There was an issue yesterday but that was fixed by yesterday evening. Ours still not working. Flashing green, tried all the resets
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Elleson Moore
(@EllesonMoore) reported
@virginmedia @virginhelp Please DM me ASAP re a serious issue on my account . It seems even C.O.O. level at Virgin Media does not do customer satisfaction
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Holly Nicholls
(@holly_grace_n) reported
@virginmedia all day since 7am there has been no WiFi in SE1. Problem was to be fixed by 12 noon and won’t be fixed until 10am tomorrow, that’s over 24 hours with no internet. I work from home and require the internet Suggestions? Compensation? #nowifi #virginmediadown #southwark
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Whispering Stories 💙
(@storywhispers) reported
@virginmedia Thanks but not happening. Think it’s time to change suppliers. Been with you three weeks in that time the TV signal has gone twice, router has dropped daily and no service in some of the house. It’s a pathetic service. Not fit for purpose.
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Matthew Edwards
(@Destiny6453) reported
@virginmedia I did earlier and it said there was a problem in the area and an engineer was in his way, that was 6 hours ago. Still says the same now.