Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Brentwood, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Internet | |
| Romford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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✨💎Jules💎✨
(@juliecason) reported
from
Romford, England
@virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
@SpursAngel50 @virginmedia They have been awful lately with internet connection x
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia
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Angelo
(@angelosfatclub) reported
from
South Ockendon, England
@virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lisa murphy
(@LisaMurphy67) reported
@virginmedia it is unbelievable how bad your service is . To add insult the music that you are playing “you won’t let me down “ no service on your phones yesterday . Three months of absolutely crap service had engineer out December he said network problem
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Paul Schofield
(@oliversdadster) reported
@virginmedia One cancelled less 24 hours. 4 no shows. 8 months during a global pandemic as well with intermittent broadband that was only fixed yesterday after being reported in March 2020, pretty bad really. But eh when @ICOnews and @Ofcom come round just say you sent a letter of deadlock
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Louise Robinson
(@Louise_Robbo) reported
@virginmedia Hi, yes I finally reached your customer relations team who sorted my issue but it took 8 hours of back and forth text messaging.
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Roxy Kinsella
(@RoxKins) reported
@virginmedia @JamesKins81 So we had an engineer out who ‘fixed’ the problem by giving us a new Hub but it’s still not working properly and we are still randomly losing connection. Tried ringing and it says there’s an hour and a half queue on the phone. How do I get the engineer to come back please??
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Emily Kay 🏳️🌈
(@EmilyKTheatre) reported
@virginmedia My landlady has sold my house so we no longer need the service
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lisa murphy
(@LisaMurphy67) reported
@virginmedia Hi I am on hold still engineer was useless you guys gave me a date of 18th then 22nd still not fixed edgier said it was a complex network issue
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Kevin C
(@kevincox3) reported
@virginmedia Hi it’s a wired connection from pc to hub. Tv signal is bad no on demand . No internet through WiFi either
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Mark Henry
(@Magladmark) reported
@virginmedia The usual generic script, no real effort to look into the issues raised, sorry , then set my cancellation notice. I truly understand the level of pressure you’re under but there is no flexibility and no real customer service.
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jemima
(@Jemima_jess) reported
@virginmedia I just want a refund and the service cancelled. It’s not that difficult, the fact it’s been going on since November is appalling. Is anyone going to ring me and sort it?
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jemima
(@Jemima_jess) reported
@virginmedia I keep being told that and it’s still ongoing. Every time I ring up no one can help, nobody can put me through to the right team, I have to wait for them to contact me and they don’t. This whole thing has been so stressful and it’s still not sorted