Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Southend-on-Sea, Billericay, Canvey Island, Chelmsford, Romford, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.

City	Problem Type	Report Time
Basildon	Wi-fi	7 hours ago
Southend-on-Sea	Internet	1 day ago
Basildon	Internet	2 days ago
Billericay	E-mail	2 days ago
Southend-on-Sea	Internet	4 days ago
Canvey Island	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Katie Purkiss (@KatiePurkiss) reported 6 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  VenusEnvi (@VenusEnvi) reported 18 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

• 
  Nancy S (@mizznansea) reported 20 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Phil (@feyipuk) reported 20 minutes ago from Crayford, England

  @virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 26 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

• 
  Lisa Philpott (@Lisa2672) reported 29 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 32 minutes ago from Romford, England

  @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 33 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  Tony Patis-Stannard (@tonyps1977) reported 38 minutes ago from Romford, England

  @virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…

• 
  Robert Smith (@RobertSSmith66) reported 38 minutes ago from Sutton at Hone, England

  @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 39 minutes ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  Russell Norris (@rrrussboy) reported 41 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Paul Dwyer (@pauldee74) reported 45 minutes ago from Grays, England

  @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

• 
  Phil (@feyipuk) reported 47 minutes ago from Crayford, England

  @virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?

• 
  Robert Smith (@RobertSSmith66) reported 53 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Katie Williams (@katie_2521) reported 56 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 58 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 1 hour ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

• 
  charlie and Blossom (@LaurenLFlower) reported 1 hour ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  grizzly_gooner (@GoonerGrizzly) reported 1 hour ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr Laura Jenkins (@LauraJks2015) reported 2 minutes ago

  @virginmedia Hi. How do I find out how long an outage is going to be? WiFi is currently off and I’ve reset everything so I’m guessing it’s a network issue.

• 
  The Hodge-Cast Podcast (@Hodge_Cast) reported 3 minutes ago

  @DAZNBoxing I can safely say, I will never be purchasing a PPV from your service again. Nearly 15mins of a blank screen for a PPV - I realise technical issues happen and it’s live, but to make no attempt to to fix this problem in a timely manor is a farce. @virginmedia I’ll be cancelling my subscription with yourself also, if I don’t receive a refund. Unacceptable!

• 
  HitmenAndHustlers (@HitmenHustlers) reported 3 minutes ago

  @virginmedia please can you contact me? I keep getting passed around by the automated phone line, every single day, my WiFi will go down, only for a minute or 2, but it is a MAJOR inconvenience when im working from home, and lose connection to clients.

• 
  Mr H (@silestanix) reported 9 minutes ago

  @O2 @virginmedia ... Was here in April, no issues whatsoever ever. My account was under review for suspected fraud, this investigation was closed on Tuesday, it's now Friday and I STILL CANNOT get thru to family back in the UK because you're not allowing me to make calls...!!!

• 
  Kate (@oftenFrazzled) reported 10 minutes ago

  @O2 signed up 2yr sim only Fri 12/06. received msg "my new number active" but I put in a pac code to keep my old number AND the new SIM hasn't arrived yet. Also I keep getting booted out the login page now of my virgin media account. Not impressed at all. Considering cancelling

• 
  Gloucester Glass (@gloucesterglass) reported 11 minutes ago

  @virginmedia Yes, it said issues with broadband and tv, but it’s been 3 consecutive days now. Plus like I said I can’t get mobile signal and I don’t live in the middle of nowhere so dependent on wifi calls unfortunately.

• 
  chantelle ❤️‍🔥⸆⸉ (@ttpdchantelle) reported 11 minutes ago

  @virginmedia hope your refunding everyone for this **** service?

• 
  Lyndzi Hamilton (@Lyndzii) reported 15 minutes ago

  @virginmedia requested delivery date and new contract start date to be 28th July. You’ve now sent a text and told my internet provider that I want to start it on 29th June which will incur me a fee. Can you fix this please?

• 
  Graeson Laitt (@Laitty) reported 16 minutes ago

  @virginmedia I'm therefore trying to understand whether there are any additional checks or blocking options available at Virgin Media's end, as I have already exhausted the options available to me as a customer.

• 
  ⭐️Jackie⭐️ (@Jakki_113) reported 16 minutes ago

  @gblondon1 @skytv Virgin Media has the worst customer service,they can't spell properly when putting your details onto their computers so your password or email address is never recognised.