Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Gravesend, Wickford, Basildon, Dartford, Southend-on-Sea, Chelmsford, Grays, Brentwood, and Rochford.

City	Problem Type	Report Time
Romford	E-mail	3 days ago
Gravesend	Internet	4 days ago
Wickford	Wi-fi	6 days ago
Romford	Internet	7 days ago
Romford	Wi-fi	7 days ago
Basildon	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Russell Norris (@rrrussboy) reported 1 minute ago from Southend-on-Sea, England

  @virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?

• 
  Nancy S (@mizznansea) reported 3 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Andee Byford (@BobCratchitt) reported 4 minutes ago from Romford, England

  @virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests

• 
  Jay Bourley (@drummerJ83) reported 10 minutes ago from Sutton at Hone, England

  @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.

• 
  jordan lockey (@LockeyJordan) reported 15 minutes ago from Sutton at Hone, England

  @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 16 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 19 minutes ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

• 
  Pippa Crowther (@getpipfit) reported 20 minutes ago from Sutton at Hone, England

  @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 22 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Richard Noble (@Richard09499442) reported 22 minutes ago from South Ockendon, England

  @virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!

• 
  Phil (@feyipuk) reported 25 minutes ago from Crayford, England

  @virginmedia Think it's more to do with the upgrade work then; when I select Help from the Help & Settings menu, the screen goes blank. I'm thinking it needs a network connection to work. Any plans for a Hub with built in 02 sim to increase connectivity? Currently hot spotting my phone.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

• 
  Mark Connolly (@macon1375) reported 34 minutes ago from Crayford, England

  @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

• 
  Paul Dwyer (@pauldee74) reported 36 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  Katie Williams (@katie_2521) reported 38 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 39 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Russell Norris (@rrrussboy) reported 46 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 49 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  Phil (@feyipuk) reported 58 minutes ago from Crayford, England

  @virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!

• 
  Russell Norris (@rrrussboy) reported 59 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yahya (@YxhyaLFC) reported 4 minutes ago

  Cheers @virginmedia Internet been down for hours with no fix even tho sent a text to say it has

• 
  Lisa (@LisaPatten2) reported 5 minutes ago

  @virginmedia nearly 24 hours with no TV channels and the fix time is 28th August. What am i supposed to do for the next 8 days? What exactly am I paying 150 quid a month for?

• 
  john (@jhargie4) reported 6 minutes ago

  @O2 @virginmedia CEO Lutz Schueler been waiting 5 days for my DEALOCK Letter following your refusal to actually discuss my complaint before transferring to another service provider. New customers get better deals than 20 year loyal ones.

• 
  Bob (@PINPOINT69) reported 6 minutes ago

  @virginmedia @AlanBM91 I am getting bombarded with emails saying someone is trying to log in to my @virginmedia account every day from multiple locations, I have 2 factor authentication on so it can't happen but can't help feeling there has been some sort of breach?

• 
  vicki wright (@vickiwright77) reported 7 minutes ago

  @virginmedia please can I have an update on service status in RG31 6

• 
  RichieRich (@richard81242885) reported 10 minutes ago

  Was say all day be fixed by 6pm now saying by 3pm tomorrow Says internet is working,guess what it’s not, Virgin you are truly 💩! Within the last week I’ve had 3 days with full service @virginmedia ! Must do better C-

• 
  john (@jhargie4) reported 10 minutes ago

  @o2 @virginmedia CEO LUTZ SCHUELER seems rather that sending the DEADLOCK letter your team actually want to CANCEL my COMPLAINT!!!!

• 
  John Martin (@UtuggUmwere43v) reported 13 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV51 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  APTS Archive (@APTSArchive) reported 16 minutes ago

  @virginmedia we notified you in early July that we would be moving on 31st. You deemed our new address as unserviceable & therefore there would be no early termination fee & to return the kit to you. I have made in excess of 10 phone calls with your moving home team - amount to several hours getting contradictory information every time I've phoned, depending on who I spoke with. On Wednesday you took £1,070 from our bank account, causing us to become overdrawn, despite assurances from your moving home team that there was an extension on our account in order to give us time to return the kit, & no early termination fee would be charged. The kit was returned to you on Wednesday morning. Upon phoning yesterday (yet again), I was dealt with someone that might as well have been a robot, he's inability to listen & constant repeating set phrases over & over again was of little help & particularly annoying. You have made the issue of moving home particularly difficult and stressful, which for a company of your size I find inexcusable. I emailed your moving home team on Tuesday & yesterday yet have still not received a reply, despite being told in a phone call my email would be dealt with as a matter or urgency! I'm resorting to public exposure in the vain hope there will be some action & you will expedite this matter.

• 
  Karen Paterson (@kazzamca) reported 19 minutes ago

  @virginmedia @JohnMac22756388 I got the same text and haven’t reported any issue