Virgin Media Outage Report in Basildon, Essex, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Southend-on-Sea, Romford, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, and Canvey Island.

City	Problem Type	Report Time
Basildon	Internet	3 days ago
Gravesend	Internet	4 days ago
Southend-on-Sea	TV	7 days ago
Southend-on-Sea	TV	9 days ago
Basildon	Internet	9 days ago
Basildon	Wi-fi	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Tom (@tommyewing84) reported 2 minutes ago from Gravesend, England

  @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

• 
  Natalie 🦋 (@NatalieNooNah) reported 3 minutes ago from Sutton at Hone, England

  And now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..

• 
  Tony Wiseman (@TDarkReaperW) reported 14 minutes ago from Romford, England

  @virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.

• 
  Richard S (@engineer59a) reported 14 minutes ago from Corringham, England

  @virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service

• 
  Law (@lawrie774) reported 16 minutes ago from Sutton at Hone, England

  @bjorn_haynes @vmbusiness Takes so long to pass through each layer of customer service as well, must have explained the situation 15 tines. You feel unless you push the situation won't get resolved. Case of he who shouts loudest.

• 
  Richard S (@engineer59a) reported 17 minutes ago from Corringham, England

  @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

• 
  Gary Brian Smith (@MrGarySmith) reported 25 minutes ago from Dartford, England

  @virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS

• 
  mark Steven (@dickinson_mark) reported 25 minutes ago from Southend-on-Sea, England

  @virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help

• 
  Gary Brian Smith (@MrGarySmith) reported 26 minutes ago from Dartford, England

  Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name

• 
  Ryan (@RyanTCB) reported 27 minutes ago from Basildon, England

  I hate phoning virgin media at weekends and getting the Indian support centre 🤬

• 
  Law (@lawrie774) reported 37 minutes ago from Sutton at Hone, England

  @virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s

• 
  Gary Brian Smith (@MrGarySmith) reported 38 minutes ago from Dartford, England

  @virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!

• 
  Andrea Mitchell (@AndiLDN50) reported 39 minutes ago from Romford, England

  @virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!

• 
  Gary Brian Smith (@MrGarySmith) reported 48 minutes ago from Crayford, England

  @virginmedia No it’s not a service issue it’s a shit router which can’t seem to get further than 10 foot been requesting booster from you even worse app to no avail stop apologising and sort it out!!!

• 
  Andrea Mitchell (@AndiLDN50) reported 49 minutes ago from Romford, England

  @virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!

• 
  Richard S (@engineer59a) reported 51 minutes ago from Corringham, England

  @virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently

• 
  Richard S (@engineer59a) reported 54 minutes ago from Corringham, England

  @virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡

• 
  Law (@lawrie774) reported 56 minutes ago from Sutton at Hone, England

  @bjorn_haynes @vmbusiness Took over 9 days to fix my business land line, retail shop, had customer panicking that we had closed. Not what you want to here. Then no broadband for two days couldn't take care payments, cost us 1000s. Then when down again this week. Biggest threat to my business is virgin.

• 
  Gary Brian Smith (@MrGarySmith) reported 58 minutes ago from Dartford, England

  @JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving

• 
  Richard S (@engineer59a) reported 60 minutes ago from Corringham, England

  Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sam stevens (@samstevens6268) reported 3 minutes ago

  @virginmedia They have already spoken to me and not been helpful at all - what is the best number to cancel my service?

• 
  Claire Kelly (@Clairelouisek1) reported 7 minutes ago

  @virginmedia The phone has not had data all day, we have done network setting reset and phone reset, move the SIM card to another phone. Still not working when there is plenty of data on the package.

• 
  Claire Kelly (@Clairelouisek1) reported 9 minutes ago

  Extremely poor customer service from #virginmedia had no data all day. No help from Indian call centre just fobbed off! #poorservice

• 
  Jasmine the European Cat (@JeanneBartram) reported 9 minutes ago

  @virginmedia @Florence_R_A Every where I look everyone has the same issues - NO one can cancel their packages or in my case part of my package but carry on like this and it will be ALL my package - I been with you years - one thing I detest is bad customer service

• 
  Alli J (@allij1972) reported 11 minutes ago

  Hey @SkyMediaUK if a customer called you with a complaint and you said a manager would call the customer within 4hrs, would they? Reason being @virginmedia defo don’t, then they tell you to look online for an update when you complain to them on Twitter! My call was 27th ago!

• 
  Dolly loves (@DollylovesLoves) reported 11 minutes ago

  @virginmedia I have done this for 4 days over a hour each call! Insane all I want to do is cancel can I email

• 
  Tina Brandon (@TinaJBrandon) reported 13 minutes ago

  @virginmedia It seems to have gone very quiet since you asked me to email my complaint letters to you!!

• 
  Auntie H (@HM12410915) reported 13 minutes ago

  @virginmedia C2906221742 to be escalated to manager asap. I see my system has just gone down

• 
  Akoni (@Akoni60988970) reported 14 minutes ago

  @virginmedia @virginmedia This is day 4 and still no success by @YodelOnline (the WORST delivery company ever!). I have taken 3 days off work, and now they say delivery tomorrow. Can we please organise another way for me to receive/collect the pack or I could try another provider.

• 
  andrea (@andreammcrosby) reported 14 minutes ago

  @SkyUK trying to get a better package than I have with @virginmedia can I have any help