Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14, SS16 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Brentwood, Southend-on-Sea, Canvey Island, Basildon, Chelmsford, Romford, Gravesend, Grays and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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Annika Allen
(@annikaallen) reported
from
London, England
@virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛
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Sue Gower MBE
(@SueGMBE) reported
from
Crayford, England
@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Spencer Carter
(@SpencerSCarter) reported
from
South Ockendon, England
Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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Tom Ross
(@TomRoss_) reported
from
Southend-on-Sea, England
@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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Mark Burrows
(@MarkBur97728871) reported
from
Sutton at Hone, England
Can you make virgin Media go bust broadband is crap and I wast my money on it
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Right Here Right Now....
(@jta1497) reported
from
Chelmsford, England
@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ravi
(@ravi_p_bansode) reported
@virginmedia Any possibility to findout when I will receive my quick self installation kit for landline connection.customer service is of no help.Last advisor advised to speak to Yodel (even though there's no tracking number)Yodel customer service said there's no parcel
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Team Hotdog 🌭🌭
(@Team_Hotdog) reported
@virginmedia My issue is you're charging me for it when I didnt sign up for it. You still charge me for it You still haven't cancelled it
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halal cosmetics co
(@halalcosco) reported
@virginmedia please can you confirm if there is an outage in the BB2 area. Our wifi and tv are not working. Thanks
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J.D.Rowson
(@HiddenH0B0) reported
It's disgusting that an existing customer is expected to pay £22 a month more for the same broadband as a new customer. If existing customer deals were anywhere close to that of the new customer deal, virgin would retain a lot more customers. Another customer lost.. #VirginMedia
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Gareth Morris
(@TInderbiscuit) reported
@virginmedia Two issues here... 1. Mike was already reaching out to you. You just needed to respond but didn't. 2. It's clear from the data he's posted that you aggressively throttle your users below the rates you promise. It's not really about how I feel. I'm just shopping around.
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Epalvosh
(@epalvosh) reported
Poxy @ITVX removing the ITV catch up service from @virginmedia 😠.
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Michael Andrew
(@Mikey1892) reported
@virginmedia absolutely appalled with the customer service I just received. Won’t be recommending people your way. Explained my situation on Thursday and told to call back today and met with a woman with a severe attitude problem. Avoid at all costs!!!!
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sian jackson 🕯 #BeMoreBurgess 🕯Star Trek fan
(@sianjackson1) reported
@virginmedia is anyone else having problems upgrading ing there virgin media tv io box to the new virgin 360 we got the remote and been trying for days my partner currently trying again please help
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Finola Sloyan - Brand building PR for B2B
(@FinolaSloyanPR) reported
from
Portsmouth, England
@virginmedia what is happening in postcode PO5 - no internet since yesterday mid day and your help messages don’t provide a solution. How many times are i going to read ‘try again in 5 hours’ ??!!
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kjrocker
(@kjrocker) reported
It's frustrating to know that @virginmedia have FTTP a monopoly in the UK and are taking advantage of it. They have little incentive to improve their customer service and provide a reliable service when they know customers have limited options. @Ofcom is asleep. #virginmedia