Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Gravesend, Chelmsford, Southend-on-Sea, Wickford, Romford, Dartford, Grays, and Brentwood.

City	Problem Type	Report Time
Basildon	TV	3 days ago
Gravesend	E-mail	3 days ago
Chelmsford	Internet	3 days ago
Basildon	TV	3 days ago
Gravesend	Internet	9 days ago
Southend-on-Sea	Wi-fi	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Ben Rogers (@eviemae239) reported 5 minutes ago from Sutton at Hone, England

  @virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 6 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

• 
  Nancy S (@mizznansea) reported 7 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Nigel Rumsey (@nigelrumsey) reported 7 minutes ago from Gravesend, England

  @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

• 
  Robert Smith (@RobertSSmith66) reported 8 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  Simon Norris (@sinozza) reported 9 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Mark Connolly (@macon1375) reported 12 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Nancy S (@mizznansea) reported 18 minutes ago from Aveley, England

  @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

• 
  Katie Purkiss (@KatiePurkiss) reported 22 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Sharon Hills 💗 (@Gertie58) reported 30 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 30 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  Katie Purkiss (@KatiePurkiss) reported 32 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Nancy S (@mizznansea) reported 33 minutes ago from Aveley, England

  So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

• 
  Russell Norris (@rrrussboy) reported 34 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 34 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Lisa Philpott (@Lisa2672) reported 37 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  FClay (@MissFayeRay) reported 38 minutes ago from Romford, England

  @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 42 minutes ago from Sutton at Hone, England

  @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

• 
  Katie Williams (@katie_2521) reported 44 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  jordan lockey (@LockeyJordan) reported 44 minutes ago from Sutton at Hone, England

  @virginmedia Your customer service is the worst I have seen

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 5 minutes ago

  Day 35 of absolutely no services from @virginmedia and no useful information about when/if the outage in our area will ever get fixed. Let’s hope that @guardian Consumer Champions will look into this - I’ve just written to them. @Ofcom

• 
  Lifes MIS-Takes (@alan_reddish) reported 7 minutes ago

  @virginmedia Total **** show this. Cant get a single person to talk to me for 2 hours

• 
  Declan Carty (@declancarty) reported 8 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  Stephen (@sfinn2302) reported 10 minutes ago

  @Virgin @virginmedia I have travelled to the UK today from Dublin and I have no coverage.....this happened in Spain last year and you told me the issue was resolved....1st test and its not working in the UK....Help...Help..!

• 
  Alison Baines (@AlisonBaines4) reported 10 minutes ago

  @virginmedia We reported an issue with our virgin internet being down on 20/8. Came home from a weeks holiday today still not sorted Open reach have been doing work outside our house and all your team have said they can send someone 31/8.This is not acceptableHow do we escalate?

• 
  Success W Lewis (@SuccessWLewis1) reported 12 minutes ago

  @virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.

• 
  Tom J Jarvis (@TomJJarvis) reported 14 minutes ago

  @virginmedia I was sold Gig2 2Gbps symmetric in June. The upload was never delivered at the contracted speed. After three separate calls got nowhere, your Faults team corrected it, then applied a £6/month surcharge for the speed I had already bought. 1/

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 14 minutes ago

  @virginmedia @YussellaJoyce Virgin media come n fix what your unqualified engineer damaged at my property 2months now and you keep playing me around

• 
  Mountain Walker 🏔 (@percesonator) reported 15 minutes ago

  @caz_fizz @MelJanie @virginmedia Virgin media, awful company.

• 
  meg (@MeganJuliaaa_) reported 17 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service