Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Brentwood, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
-
Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
-
Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?
-
jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
-
Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
-
James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
-
Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
-
jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
-
Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
-
@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
-
dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!
-
Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
-
Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Samuel Coverdale
(@SamuelCoverdale) reported
from
Great Shelford, England
@virginmedia can you have someone look at CNBC 613, seems to have a problem with the ticker. (Also, when can we get cnbc and cnn in HD).
-
Robert Foster
(@robertfoster77) reported
from
Neillstown, Leinster
The commentator on virgin for this game is a dreadful. Said Firmino header that hit post was out of this world. It was six yards out, should bury it. Athletic second goal was some finish, he says it was average. Wtf #LIVATL #VirginMedia #virginmediasport
-
John P J D
(@johndoran21) reported
from
Oxfordshire, England
@virginmedia well after couple of lengthy phone calls today to virgin, I was told account were up & working again, when I rung today there was message saying there was a fault, tried to login this eve, Dane shit as yest, NO authenticity code sent, complete load of shit stay clear
-
Celia Robinson
(@Celia181) reported
from
Ashford, England
@virginmedia A new installation. He just wants to cancel
-
Daniel Barnes (Mr.N3CR0)
(@N3CR0M4NC3R) reported
from
Leeds, England
@virginmedia Not the case. When I rang customer service before and asked if my line could have 500mbps i was told it wasn't capable of receiving it yet your online checker shows my street as capable of 500mbps so there's clearly some misinformation or incorrect information
-
Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
@Xs1ghtTV @virginmedia Mine shown me the 4 small screens of football and to sign in but wouldn't accept the login details.
-
Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia I cannot expand, there is 6 weeks worth of issues to discuss and last night, I was told the agents I have spoken to have not put notes on the system so that’s my fault, I am a liar and policy means you’ve done nothing wrong. I need someone to contact me.
-
Dan Targett
(@T4RGY66) reported
from
Wilton, England
Can I cancel the sport channels please @virginmedia
-
Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
Trying to watch the footie on the @virginmedia app. Watch the first few mins then signs me out. My correct login doesn't work. Makes a change from their dodgy signal. Fecking useless
-
Pam McHugh
(@Pammy52) reported
from
Portsmouth, England
@virginmedia Quite frankly after what I was told last night. I have no idea if any of my complaints have been logged. You resolved one complaint by offering something, then promptly charged me for it. You owe money.