Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Billericay, Brentwood, Chelmsford, Basildon, Gravesend, Grays, Dartford, Canvey Island, and Wickford.

City	Problem Type	Report Time
Romford	Internet	10 hours ago
Romford	Internet	11 hours ago
Southend-on-Sea	Internet	16 hours ago
Romford	E-mail	24 hours ago
Romford	TV	1 day ago
Romford	Wi-fi	1 day ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 6 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 7 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Richard Noble (@Richard09499442) reported 8 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  grizzly_gooner (@GoonerGrizzly) reported 9 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Penny Rolfe nee Acres (@wonky1961) reported 12 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Mark Connolly (@macon1375) reported 18 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 20 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 26 minutes ago from Sutton at Hone, England

  @virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  Sharon Hills 💗 (@Gertie58) reported 35 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Robert Smith (@RobertSSmith66) reported 37 minutes ago from Sutton at Hone, England

  @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 39 minutes ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

• 
  FClay (@MissFayeRay) reported 39 minutes ago from Romford, England

  @virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?

• 
  Steve wilson (@muzzlejuice) reported 43 minutes ago from Sutton at Hone, England

  @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

• 
  Lisa Philpott (@Lisa2672) reported 48 minutes ago from Rayleigh, England

  @Shayan86 @virginmedia It’s a disgrace - my husband works in tv too. You 100% cannot rely on VM. I am definitely changing. My bill started off at £35 and is now £45 as we had to buy boosters. Worst service ever. Skybroadband non-fibre was better than this.

• 
  Nancy S (@mizznansea) reported 48 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Katie Purkiss (@KatiePurkiss) reported 51 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  Mark Connolly (@macon1375) reported 52 minutes ago from Crayford, England

  @virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined

• 
  charlie and Blossom (@LaurenLFlower) reported 57 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  Pippa Crowther (@getpipfit) reported 1 hour ago from Sutton at Hone, England

  @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Corax (@Refan80) reported 5 minutes ago

  @virginmedia Care to give a reason reason for the outage today? 28/05/2026. Est fix of 5:05 pm and no concrete reason why is not acceptable as that wipes a whole day of work for those who wfm. Transparency and actual details shared with your customers would be nice.

• 
  Heppo (@neilheppen) reported 6 minutes ago

  @virginmedia @GeoffJonners Why should that matter. An existing customers should be offered the same renewal deal whether online or by speaking to an agent. But of course that's not the case - and even the online renewal offer goes up or down every couple of days. Time the regulators got to grips with it.

• 
  John Mc Gill (@johnmcgill_99) reported 8 minutes ago

  @PeteUK7 @virginmedia I had the same issues with BT 😔

• 
  Steven Byron (@StevenByro) reported 9 minutes ago

  @virginmedia With respect it’s been 2 weeks. Everyone seems to be reporting the same issue and you keep giving them different stories if you look down the replies and you’re yet to put out any sort of official statement.

• 
  Miles (@milesc2003) reported 13 minutes ago

  @virginmedia “Intermittent signal in your area” check back in, in X amount of hours. Been that way since 7am this morning. I get that something has gone wrong beyond your control. But to know what has gone wrong would be nice to know. Thanks

• 
  GB Food Finder (@britfoodfinder) reported 14 minutes ago

  @DanAaronTaylor @virginmedia Same issue

• 
  Jules 🌙 HOOLIJIN 💜 (@julesepiphany) reported 17 minutes ago

  @virginmedia Hi, I’m a new customer and have been with you for 3 weeks. First week was fine but for the past 2 weeks the connection has been diabolical, now showing red light and currently offline- please can you update us if broadband is down?

• 
  markrmifsud (@markrmifsud) reported 18 minutes ago

  @virginmedia @RumouredRebecca My bb and tv are still offline. Planned fix is still 17:05 today

• 
  ✊️Tom✊️ (@SchecTom) reported 19 minutes ago

  @virginmedia had no Internet or TV since around 9pm last night. You guys fancy trying to actually fix it or?????

• 
  N (@NathanCourtney9) reported 19 minutes ago

  @virginmedia internets down again. The reliability of this MULTI BILLION pound business is crazy. Im super glad they’ve partnered up with my network provider @O2 who are also just as unreliable. My decisions as an adult are awfully bad.