Virgin Media outages and service status in Basildon, England
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- Virgin Media generated 1 outage signal in the last 24 hours around Basildon, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 10, 1:41 PM GMT+1.
- Internet (59%)
- Wi-fi (15%)
- TV (15%)
- E-mail (6%)
- Total Blackout (6%)
The latest reports from users having issues in Basildon come from postal codes SS14 and SS16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Romford, Basildon, Grays, Wickford, Brentwood, Dartford, Chelmsford, Rochford, South Benfleet, and Billericay.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 9 hours ago |
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Wi-fi | 2 days ago |
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Total Blackout | 4 days ago |
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Internet | 6 days ago |
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TV | 6 days ago |
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Internet | 6 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Mark ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password ๐ข A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, EnglandI have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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David Ball (@dicksielives) reported from Romford, EnglandHi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.
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Kim Edwards (@KimEdwards48) reported from Stifford, England@AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia Actually thatโs wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasnโt. What hope is there when you canโt even get a complaint right?
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Lewis Allen โ (@_Lewis_A) reported from Romford, EnglandSo @virginmedia want ยฃ288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!
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Paul Dwyer (@pauldee74) reported from Grays, England@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, EnglandCurrently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!
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Robert Smith (@RobertSSmith66) reported from Sutton at Hone, EnglandQ. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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rachel Wheelhouse ๐บ๐ฆ (@RWheelhouse1) reported from Chelmsford, England@virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed
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Joseph Sweeney (@JosephS65112253) reported from Sutton at Hone, EnglandVirgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England@MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of ยฃ's. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee
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charlie and Blossom (@LaurenLFlower) reported from Romford, England@virginmedia Hi I have an issue with my current plan? It says Iโve cancelled my O2 benefits but I never received the sim nor did I cancel.
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Phil (@feyipuk) reported from Crayford, England@virginmedia I'm sorry for the two poor support staff who are trying to sell us new remote controls, routers and O2 sims - for more money - till we hit the nuclear option and say we're leaving to get what we're asking? We're loyal customers; why does it need to get to that?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Trina S ๐ (@BrownEyedGirlGB) reportedBy December 2025 @virginmedia ongoing service monitoring determined I needed a free hub to stabilise connection. Lost track of how often internet has gone down for few minutes or so then come back. However, in last month it has been out for hours 3 times. 2/?
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Tommy Fitz (@blugun) reported@virginmedia down again, 2nd time in two days๐๐๐
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MakkaZilla (@MakkaZilla) reported@virginmedia I moved back to you 6 months ago, and until recently things were going okay. But I've just lot service again, I've lost count of how many times we've lost connection in the last 2 weeks or so. What on earth is going on???
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Davie G ๐ฌ๐ง (@fredbeare) reported@biggle1908 Wouldnt touch virgin media witha barge pole, agreed to join them then customer service set in was apallingso pulled out
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FoundNemo (@NemoH666266) reportedI'm so unbelievably ****** off that @virginmedia have **** the bed with streaming Sky Sports + and not even taking responsibility for it. Trying to say there isn't an issue. We pay for a service and spend all day looking forward to watching the game and nope...doesn't work
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Ian Davies (@IDavies1979) reported@biggle1908 There Internet is faster but Virgin media are a nightmare to deal There by far the worst of all the platforms
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Jase Whelan (@WiJayWhelan) reported@virginmedia so 4 days later i receive this ๐กVirgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012405802. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 12/08/2026 13:00:00
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Dadaldo (@HRH_Duke_of_Url) reportedVirgin Media are the worst. They strong armed me into a ****** deal to take out an O2 sim for ยฃ5 a month just to get affordable broadband. Now when my broadband's down, which happens weekly, I check their online service checker and it bounces me to a virgin02 sign in page.
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Box National (@BoxNational) reportedHi , how can I escalate a serious issue which after 7 days is getting worse and im getting packages and increases which I am not asking for in fact I cant believe the incompetence from your customer services, its really bad and I need to speak to someone urgently @virginmedia
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Chef Paul (@ChefPaul41) reportedReckon we had better offerings on TV last week in our lodge ( caravan ) with Freeview than we do back home with virgin media. TV sucks.