Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Basildon, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, and Brentwood.

City	Problem Type	Report Time
Romford	E-mail	1 day ago
Romford	E-mail	1 day ago
Southend-on-Sea	Wi-fi	1 day ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Internet	4 days ago
Basildon	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Russell Norris (@rrrussboy) reported 27 seconds ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

• 
  Joseph Sweeney (@JosephS65112253) reported 9 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Simon Norris (@sinozza) reported 11 minutes ago from Southend-on-Sea, England

  @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

• 
  Tony Patis-Stannard (@tonyps1977) reported 15 minutes ago from Romford, England

  @virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…

• 
  Kim Edwards (@KimEdwards48) reported 16 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  Mark Connolly (@macon1375) reported 25 minutes ago from Crayford, England

  @virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!

• 
  Katie Purkiss (@KatiePurkiss) reported 26 minutes ago from Southend-on-Sea, England

  . @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄

• 
  Penny Rolfe nee Acres (@wonky1961) reported 27 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Nancy S (@mizznansea) reported 36 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  grizzly_gooner (@GoonerGrizzly) reported 40 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 41 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Sharon Hills 💗 (@Gertie58) reported 42 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Steve wilson (@muzzlejuice) reported 44 minutes ago from Sutton at Hone, England

  @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 45 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 45 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 46 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  Helen Dickens (pinknblue):) (@pinknblue) reported 49 minutes ago from Southend-on-Sea, England

  @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 50 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 54 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  VenusEnvi (@VenusEnvi) reported 57 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michelle Beckett (@MichelleBeckett) reported 2 minutes ago

  @UglyGeezer @virginmedia I’m so sorry, Lee. That’s awful. Thinking of you

• 
  You’re Just Listening 😀 (@ChatchoMan) reported 4 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK If Virgin Media are such money grabbing filth that they don’t want to believe a grieving person that contacts them and just terminate the contract they should at least backdate it based on the death certificate. Anything other than that is disgraceful.

• 
  Will (@William_fleet_) reported 6 minutes ago

  @upmyallie This is why my mum left Virgin Media and went over to Vodafone; it is so much better, and we never have any issues.

• 
  Temporary Location (@TemporaryLocat1) reported 7 minutes ago

  @virginmedia the internet has been down for 30 hours in N4, what is going on?

• 
  Lee Rand 🍄 (@UglyGeezer) reported 8 minutes ago

  @MichelleBeckett @virginmedia I lost my partner of 28 years. Devastating in all aspects of my life. I rang Virgin to try and end contract, explained my partner was dead and I couldn't afford the service any longer. They spent most of the call trying to get me to upgrade to more services. I will never forget

• 
  Whitewerewolf18 VT🐺 (@whitewerewolf17) reported 9 minutes ago

  @rokokoprufei @virginmedia Wifi i understand this problem 🙃

• 
  andrea crosby (@andreac14064810) reported 9 minutes ago

  @virginmedia every time I get a sales call iv had roughly in two days 4 despite saying im not interested I will raise a complaint

• 
  Jx_THT (@JX_THT) reported 10 minutes ago

  @MrBenGrant @virginmedia Move to starlink, none of these issues ever

• 
  Mr B’s History (@MrZacJamesB) reported 10 minutes ago

  @virginmedia has had at least 3 outages in the past week in my area. Becoming all too common and I work from home… my phone signal (for data usage) with O2 is also conveniently incredibly poor. Is there something we should be aware of?

• 
  David Owens (@DavidOw38948049) reported 12 minutes ago

  @virginmedia 2/2 They are fixed to my private property. Please confirm in writing your legal right to keep them here, and arrange removal within 28 days.” I look forward to a speedy reply to resolve this issue