Virgin Media outages and service status in Basildon, England
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- Virgin Media generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 19, 9:19 AM GMT+1.
- TV (73%)
- Internet (18%)
- Wi-fi (5%)
- Total Blackout (2%)
- E-mail (1%)
The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 , SS16 and SS15 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Basildon, England
The most recent Virgin Media outage reports came from the following cities: Romford, Southend-on-Sea, Billericay, Gravesend, Basildon, Chelmsford, Grays, Dartford, Canvey Island, and Wickford.
| City | Problem Type | Report Time |
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Internet | 16 hours ago |
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TV | 20 hours ago |
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Internet | 1 day ago |
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TV | 2 days ago |
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Internet | 2 days ago |
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Internet | 2 days ago |
Nearby cities with recent reports
19 recent signals
11 recent signals
9 recent signals
5 recent signals
3 recent signals
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Sharon Hills ๐ (@Gertie58) reported from Dartford, England@virginmedia All of our WiFi appliances stopped working at the exact same time. The WiFi keeps trying to connect but just whirls and whirls. No issues with our appliances
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal ๐
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia This seems to be the standard message coming from Virgin Media. โComputer says noโ. If you canโt see the issue with this then you (Virgin Media) are the problem. Iโm inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.
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Ben Rogers (@eviemae239) reported from Sutton at Hone, England@virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.
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grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England@virginmedia A number of times. But letโs be honest, theyโre nothing but messengers. There is no escalation, and they canโt even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking
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Katie Purkiss (@KatiePurkiss) reported from Southend-on-Sea, EnglandAfter 20 years of being with @virginmedia and Telewest before that, Iโve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. ๐. #TimeforaChange
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Richard Noble (@Richard09499442) reported from South Ockendon, England@virginmedia my wifi is terrible, how do i go about getting some boosters so that my signal is as strong as you promise? I can't access the app (thats another unresolved problem!) Also how do i go about receiving the ยฃ100 credit that you also promise? Thank you.
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Katie Williams (@katie_2521) reported from Wickford, England@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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Lewis Allen โ (@_Lewis_A) reported from Romford, EnglandOn phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish ๐ฌ๐ง๐ช๐บ๐ฎ๐น (@discobabe76) reported from Sutton at Hone, England@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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Liam Stanley๐ (@SeasideAPNP) reported from Sutton at Hone, England@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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โ๏ธ๐ป๐๐๐ ๐๐๐ฝ๐๐ฃ๐๐๐๐โ๏ธ (@NoddyMaccy) reported from Romford, England@virginmedia My phone is now over two weeks late, which isnโt an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. Iโm not gonna pay my bills with no phoneโฆ
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. Iโm lost for words
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Nancy S (@mizznansea) reported from Aveley, England@virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.
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Dr Andrew Fleming ๐ฌ๐ง ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England@virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission
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Mark ๐ด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England@virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service
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Russell Norris (@rrrussboy) reported from Southend-on-Sea, England@virginmedia I raised the complaint on 14/7 and Iโve heard nothing
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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X (@XONYT_) reportedI switched my network from EE to O2 because I wanted 1Gbps broadband for my home, and Virgin Media offered me a discount, including unlimited everything and unmaxed speeds on my mobile through O2, which I already had on EE. Tell me why O2 is so much worse than EE, and why I cannot get a signal in many places. #pissed
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NC (@deputynclegg) reported@Benleo @ChrisSleven @virginmedia I concur......Virgin are crap...and I moved to Sky at the earliest chance I could....but can also say Sky aren't much better - and they both make it as difficult as possible to actually talk to someone if you have a problem - I would say though that Virgin are the worst
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The Emperor Poofius Maximus (@IlPoofto) reported@Benleo @virginmedia No customer service in the evenings and weekends, when people are most likely to need it...
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Carrie Clarke (@MrsCClarkey) reportedCome on @virginmedia my elderly mother has been without TV since 14th May. Your outage updates are wrong every day. No way of talking to a human. You need to do better!!!!
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simon (@simon201831) reported@LutzSchueler Good afternoon Mr Lutz SchulerI am virgin media customer for long time I seen the updates to upgrade to 360 box at present I not ready to do so because got so much recording on the V6 box , is it possible you can do something similar to iCloud or hard drive where you can
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Big Ape (@keithman45) reportedHi @virginmedia I've just received a text to say I'm being charged for "unreturned equipment ". But your engineer took it with him. Can't get through on 150. Can you help?
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Bob holness (@rsole1212) reported@Benleo @virginmedia Vodafone is very good for internet, we've got it. Never had a problem and if you've got a Vodafone phone you get discount I think.
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Little Lotte (@lottalottebotte) reported@jomickane @Benleo @virginmedia Im with talk talk, but ive never had a problem to date.
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Marilyn (@womaninblue1050) reported@virginmedia Thanks. Now I know itโs the faults team I will call that option. Thatโs all I wanted to know. You cannot help as itโs not for me and I will now help the person it is for. Youโve always managed to help me in the past but you cannot on this occasion.
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Laura (@Laura92492442) reported@Benleo @virginmedia Try @NatWindscreens they would give Virgin a run for their money. Tried calling 5 times - different person each time- 5 calls today, 3 emails and voice mail. They have taken my money, realised that window screen needs calibration and offered date in TWO weeks. 3rd world service