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Virgin Media

Virgin Media outages and service status in Basildon, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Basildon, including 2 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 27, 7:11 AM GMT+1.
  • 70% TV (70%)
  • 19% Internet (19%)
  • 6% Wi-fi (6%)
  • 4% Total Blackout (4%)
  • 1% E-mail (1%)

The latest reports from users having issues in Basildon come from postal codes SS14 , SS13 , SS16 and SS15 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 27: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Billericay, Southend-on-Sea, Romford, Brentwood, Chelmsford, Basildon, Gravesend, Grays, Dartford, Canvey Island, and Wickford.

CityProblem TypeReport Time
Billericay Total Blackout 9 hours ago
Southend-on-Sea Internet 18 hours ago
Southend-on-Sea Internet 1 day ago
Romford Total Blackout 1 day ago
Southend-on-Sea Internet 1 day ago
Romford Wi-fi 2 days ago

Nearby cities with recent reports

Southend-on-Sea

3 recent signals

18 hours ago
Romford

3 recent signals

1 day ago
Billericay

1 recent signals

9 hours ago
Brentwood

1 recent signals

5 days ago
Chelmsford

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • discobabe76
    DragonFish ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡น (@discobabe76) reported from Sutton at Hone, England

    @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

  • wonky1961
    Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

  • JanetEBaldwin
    Janet E Baldwin ๐ŸŒธ (@JanetEBaldwin) reported from Sutton at Hone, England

    @_andy_pandy_ @virginmedia Outrageous ๐Ÿ˜ฑ Iโ€™d cancel my subscription.

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

  • sinozza
    Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

  • getpipfit
    Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

  • LaurenLFlower
    charlie and Blossom (@LaurenLFlower) reported from Romford, England

    @virginmedia Hi I have an issue with my current plan? It says Iโ€™ve cancelled my O2 benefits but I never received the sim nor did I cancel.

  • Andrew007Uk
    Dr Andrew Fleming ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England

    After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia ๐Ÿ™๐Ÿป

  • wonky1961
    Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful

  • Andrew007Uk
    Dr Andrew Fleming ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal ๐Ÿ’”

  • GoonerGrizzly
    grizzly_gooner (@GoonerGrizzly) reported from Thundersley, England

    @virginmedia This seems to be the standard message coming from Virgin Media. โ€œComputer says noโ€. If you canโ€™t see the issue with this then you (Virgin Media) are the problem. Iโ€™m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

  • macon1375
    Mark Connolly (@macon1375) reported from Crayford, England

    @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

  • RERomain
    Rachel Romain (@RERomain) reported from Chelmsford, England

    @virginmedia It has been almost 30 years since he was a new customer... ๐Ÿ™ƒ

  • KimEdwards48
    Kim Edwards (@KimEdwards48) reported from Stifford, England

    @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

  • Richard09499442
    Richard Noble (@Richard09499442) reported from South Ockendon, England

    @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

  • Lisa2672
    Lisa Philpott (@Lisa2672) reported from Rayleigh, England

    @virginmedia Sort it out Virgin ITโ€™S NOT GOOD ENOUGH!!!!!! Canโ€™t even log on to get service updates ๐Ÿ˜ก๐Ÿ˜ก๐Ÿ˜ก

  • NoddyMaccy
    โœ–๏ธ๐”ป๐•–๐•’๐•Ÿ ๐•„๐•”๐”ฝ๐•’๐•ฃ๐•๐•’๐•Ÿ๐•–โœ–๏ธ (@NoddyMaccy) reported from Romford, England

    @virginmedia My phone is now over two weeks late, which isnโ€™t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. Iโ€™m not gonna pay my bills with no phoneโ€ฆ

  • RobertSSmith66
    Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England

    Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

  • coxychris
    chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • WhiskyOneIce
    Mark ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KILAGRIM
    KILAGRIM (@KILAGRIM) reported

    @virginmedia Have been having issues with broadband and TV I have sent you a DM No reply as yet

  • Djfoldy69
    ๐ŸŽญ๐Ÿด๓ ง๓ ข๓ ท๓ ฌ๓ ณ๓ ฟnot-so essential worker (@Djfoldy69) reported

    @Grahamthecabbie @virginmedia Been off since yesterday. Box stuck at 33% on start up. And no fix due till the 29th!

  • theblackstrat
    swingeymart (@theblackstrat) reported

    @virginmedia We are getting less and less channels for more money some of them in fact a lot are really awful junk

  • mozrover
    Andrew Morrison (@mozrover) reported

    @virginmedia broadband is down again in the BB5 area,when is this going to get sorted

  • katie4249
    Catherine ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐Ÿ‡ฌ๐Ÿ‡ง (@katie4249) reported

    @virginmedia My broadband went down at 11.30am . My hub is now flashing yellow and no access to TV.

  • ferdi_rezvan
    Ferdi Rezvan (@ferdi_rezvan) reported

    @virginmedia For the last 72 hours the internet goes down around 930 and comes back up in the evening. What is going on? I have sent a DM and not getting a response

  • theRealNickle
    Time for change (@theRealNickle) reported

    @virginmedia Failure to keep promises and agreements made to resolve issues. Wrong phone number, no Netflix and a request to return equipment I'm still paying for.

  • iscpst
    Paul โ€œ2 jabsโ€ Thomas (@iscpst) reported

    @virginmedia Thank you for the update. I am not questioning the fix time as I appreciate these issues are complex. My point is the sending of an SMS message stating the issue is fixed, but then receiving a further message stating it is still being worked on.

  • UFinlay33392
    Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported

    @virginmedia Oh please - your service went down and you Know it. IT was on your service status - please stop giving us this reset your router BS.

  • Cheryl_x
    Cheryl Mckenzie (@Cheryl_x) reported

    @O2 please for the love of god why can I not sign in to my o2 account?! Everytime I try it says about a virgin media thing and then says sorry we canโ€™t display that page right now ๐Ÿ™„