Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Basildon, Chelmsford, Longfield, Dartford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Romford |
Wi-fi | |
| Southend-on-Sea |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
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jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!
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Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia been trying to calm your customer service team but get cut off all the time, want to take out broadband but it says online I need to call? I hope this isn’t a representation of your service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ross Rhodes
(@trrhodes) reported
@HolliCarden @virginmedia No such luck. Just a “line busy” on repeat without any willingness to let me express my reason for calling. MyVirginMedia pages for offer adjustments returning errors too.
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Mohamed4515nur
(@mohamed4515nur) reported
@virginmedia I've called today for my Contract being overcharged, and doing this I spoke with one of your workers and he put me in another contact without my permission. After I ended the call and checked my email, I realised I was in another contract and called to terminate it.
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Sam Noble
(@thesamnoble1) reported
@virginmedia I’ve been trying to some help regarding either canceling my service or upgrading it.
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fiona brown
(@fionab2367) reported
@virginmedia help HD sports channels are not working - also Chanel 5 HD is not working - cannot get thro on phone - what is the issue? We live in FK6 postcode area
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Ish Aytan
(@AytanIsh) reported
@virginmedia This makes zero sense. So you want me to call them 1 minute into your lines opening because they won’t answer for the pending 8 hours that the lines are open? No wonder you are losing customers to Sky and BT. Your customer service is atrocious. @virginmedia
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Rachel Coldicutt
(@rachelcoldicutt) reported
Oh the WOE. Does anyone with @virginmedia broadband have an “intelligent pod”? If yes, have you actually been able to an additional pod to increase the range of the mesh network? I finally *finally* got through on the Fault Line and they hung up :-(
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Just_Dougs
(@Doug_Wright_FM) reported
@ScottThaDude @virginmedia I think i get like 300mb down and 17 down with virgin, can quite justify the big daddy 500mb package yet.
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Trois Belleys
(@trois_belleys) reported
@virginmedia Called them. Got automated voice response “all of our operators are busy right now. Goodbye”. Please terminate all services effective 10th March 2010 and / or provide postal address for letter confirmation of cancellation.
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Allison in Brexitland
(@andevers) reported
@rachelcoldicutt @virginmedia Just to jump in I have a new service and my channels stopped working within the first month. What do I do @virginmedia? Because you call me every day and every day I tell the person I have a fault and they tell me they can't help me as they are salespeople only hired to spam me.
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Annemarie
(@AnnemariePorter) reported
@virginmedia - you have massively messed up my new account and are suggesting a £33.50 PER MONTH price increase. I'm a new customer but you are not recognising that. Can you help or do I need to cancel?!!?