Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chelmsford, Romford, Rochford, South Benfleet, Billericay, Canvey Island, Ingatestone, Brentwood, Gravesend, Grays, and Dartford.

City	Problem Type	Report Time
Southend-on-Sea	Internet	10 hours ago
Southend-on-Sea	Total Blackout	2 days ago
Basildon	TV	3 days ago
Basildon	Internet	5 days ago
Basildon	TV	6 days ago
Southend-on-Sea	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Phil (@feyipuk) reported 2 minutes ago from Crayford, England

  @virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 6 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  Going for Gold (@Gold_Accounting) reported 7 minutes ago from South Ockendon, England

  @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

• 
  Sharon Hills 💗 (@Gertie58) reported 7 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Richard Noble (@Richard09499442) reported 10 minutes ago from South Ockendon, England

  @virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 15 minutes ago from Sutton at Hone, England

  @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 16 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  Russell Norris (@rrrussboy) reported 18 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve spent over 2 hours on the phone and I lost count of people I’ve spoken to when I got to 12. That’s just today and this has gone on for weeks. Pretty sure you would’ve lost me as a very longstanding customer by the time 28 days is up.

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 20 minutes ago from Romford, England

  I’ve had 3 hours sleep, I’m trying to catch up and within 10 mins I’ve had four calls from **** bags pretending to be from Virgin Media. The next **** to do this, I’ll be tracking your location and paying you a ******* visit! 😡

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 24 minutes ago from Sutton at Hone, England

  @virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 29 minutes ago from Romford, England

  On phone to @virginmedia for 55 mins to cancel, speak to 4 different people about a mis-sold service and then when I ask them to produce my contract they hang up. Not happy.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 29 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Going for Gold (@Gold_Accounting) reported 37 minutes ago from South Ockendon, England

  SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 37 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 43 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Russell Norris (@rrrussboy) reported 47 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  LES ⚒ (@PL13Les) reported 49 minutes ago from Sutton at Hone, England

  What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 52 minutes ago from Romford, England

  @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

• 
  grizzly_gooner (@GoonerGrizzly) reported 54 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Russell Norris (@rrrussboy) reported 57 minutes ago from Southend-on-Sea, England

  @virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ailsa (@Ailsa56202286) reported 4 minutes ago

  (Part 4/4) Meanwhile, I was receiving constant calls demanding payment and threatening late payment charges. No customer should have to fight this hard just to leave a broadband contract. SHAME ON YOU, @VirginMedia.

• 
  Peter Dowsett (@PeterDo19421129) reported 5 minutes ago

  @Ofcom Virginmedia now there is Terrible company. A fine won't do anything To them. I tried getting rid of Channels only to be told I have to sign up to a New 24 month contract. Corrupt as.

• 
  whoareyou (@whoareyou6359) reported 8 minutes ago

  @BBCBreaking People are still signing up for Virgin media in 2026? You all really are stupid

• 
  🐰 🦄 Kimberly 🦄 🐰 (@Nesphalim) reported 9 minutes ago

  @BBCNews This doesn't surprise me. Virgin Media treat their customers horrendously.

• 
  Jeegar Jagani (@JeegsJ) reported 9 minutes ago

  @virginmedia Five weeks with no broadband or TV and still no proper fix. The 4 week long area outage is supposedly resolved but I’ve still got issues!!Can you please tell me what is going on?

• 
  Nathan Duffin 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@NathanDuffin03) reported 10 minutes ago

  Dear @virginmedia you are the worst please go away

• 
  Shaun McFadden (@mcfadden_shaun) reported 13 minutes ago

  @virginmedia . Hey Virgin. I tried to cancel my contract..over 100 phone calls, they kept hanging up... My credit rating is now affected. Can i open a formal complaint, with a complaint reference number.. so i can take it straight to ofcom please.

• 
  Mehrdad Yousefi (@MY21_Oracle) reported 18 minutes ago

  Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the UK telecoms group had likely mishandled millions of customer calls.

• 
  Jaime Dodd (@JDSuker) reported 19 minutes ago

  I was with @virginmedia in Manchester. Moved to a place which they didn’t cover and basically wouldn’t let me out it the contract even though they couldn’t provide a service. Terrible company!

• 
  BEAMS Consultants UK (@BEAMSEDU) reported 23 minutes ago

  @virginmedia Is there any technical breakdown on BH6 area where no Sky transmission? Or is this an isolated one incident linked to one property? We have no transmission since mid day today, 07/07