Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Dartford, Grays, Basildon, Romford, Chelmsford, Rochford, South Benfleet, Billericay, Canvey Island, and Ingatestone.

City	Problem Type	Report Time
Southend-on-Sea	Internet	32 minutes ago
Southend-on-Sea	Internet	2 days ago
Southend-on-Sea	Internet	3 days ago
Dartford	TV	4 days ago
Grays	Internet	4 days ago
Southend-on-Sea	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Kim Edwards (@KimEdwards48) reported 1 minute ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 4 minutes ago from Sutton at Hone, England

  @virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission

• 
  Mark Connolly (@macon1375) reported 6 minutes ago from Crayford, England

  @virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband

• 
  Katie Purkiss (@KatiePurkiss) reported 13 minutes ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Mr Rocking Gooner~ Terry 👨‍🎤 (@MrRockingGooner) reported 15 minutes ago from Romford, England

  @BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 18 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  grizzly_gooner (@GoonerGrizzly) reported 18 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 23 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  Russell Norris (@rrrussboy) reported 25 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 31 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 36 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Katie Purkiss (@KatiePurkiss) reported 41 minutes ago from Southend-on-Sea, England

  @virginmedia They haven’t got through to anyone to cancel it yet?

• 
  Alan Ferrari (@ferrari1fer86) reported 42 minutes ago from Romford, England

  @virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 43 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 44 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Katie Purkiss (@KatiePurkiss) reported 45 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Nancy S (@mizznansea) reported 54 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Paul Dwyer (@pauldee74) reported 56 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  jordan lockey (@LockeyJordan) reported 58 minutes ago from Sutton at Hone, England

  @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Leo Gheorghita (@leogheorghita) reported 4 minutes ago

  @virginmedia @gwfvrowell In general you help with nothing.

• 
  Kakistocracysucks (@AR59446899) reported 4 minutes ago

  @Rugby_Scoop @virginmedia Agreed, as a Bok supporter,when we crunched them half to death last November they started to call for scrumming laws to be changed,good to see that the ABs are back,looking forward to a tough series now…just get rid of that **** Ben Smith he’s giving AB rugby a bad name.

• 
  andrea hayes (@andreahayes121) reported 5 minutes ago

  @virginmedia @aquarius16th Hate the new interface and how it all works even to get to my recordings. Can I change back it’s awful.

• 
  Shifty (@Shifty_) reported 5 minutes ago

  @DeviateDefiant @MoneySupermkt Welcome to Virgin Media, in this house was the same been with them since NTL days and still had better deals for new customers over there loyal paying customers so we switched to Sky. i have to say from my experience had 0 issues.

• 
  Oscar (@OsCraven) reported 5 minutes ago

  @virginmedia can you improve your customer app experience? Your app is broken and your *** clearly aren't using it to see how broken it is. 1. App refreshes when swapping apps to get your requested information disconnecting Comms with a human with no ability to return 2. Unable to lodge a complaint within app 3. 2 plus hour waiting times on phone 4. Showing incorrect information about my contract (says it's ended, but it definitely hasn't) I've been without WiFi for 3 days and once again I'm stuck having to reach out on twitter to be heard.

• 
  Dan🥷 (@_DanJbh) reported 7 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia Pay £20 a month for Hyperoptic and I get 1gb up and down.

• 
  Steven Robinson (@srobinson2709) reported 9 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt I moved to alt net, **** the main companies. Been with Quickline 6 months, during initial setup there were some speed drops, contacted support was fixed next day. Other than that no issues so far.

• 
  itsu (@itsuu___) reported 10 minutes ago

  The weirdest thing with this virgin media being down if i turn my vpn on twitter will load if i turn it off it wont load

• 
  Duckterwhoo (@duckterwhoo) reported 12 minutes ago

  @Simon_Whale @virginmedia Not had a single issue and been a customer for 10 years. And I get 1gb line which is full fiber no issues.

• 
  Jeff Brattan-Wilson (@brattandeaf) reported 12 minutes ago

  @Si_Vargeson @virginmedia We also are having issues with them. We are new customers and I can confirm that we regretted already and we haven’t even moved properly yet and unlikely it won’t be solved until mid Aug! Thinking about moving to Virgin Media? DONT DO IT!