Virgin Media Outage Report in Basildon, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Basildon, Chelmsford, Longfield, Dartford, Romford, Brentwood, Grays, South Benfleet, Canvey Island and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Hannah
(@hannahdenise91) reported
from
Sutton at Hone, England
Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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The Wing Commander
(@philipwallingon) reported
from
Sutton at Hone, England
@virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Andrew Lorimer
(@AndrewLorimer11) reported
from
Sutton at Hone, England
@virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, yeah done that - no issues
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Paul
(@Paul07852224) reported
from
Chelmsford, England
@virginmedia Hi, done the reboot and pin reboot but still dropping out drastically. The speeds I was getting to the speeds I am getting is really bad
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Watkins 🏴
(@IAmSamWatkins) reported
@virginmedia thanks for nothing. My internet has dropped twice this week because of your poor service. 1st time during the middle of a work meeting 2nd time at the start of the Wales game. Terrible terrible service. Will you compensate me? No. You never do. Useless.
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kremdalakrem
(@51c653cc5d344c5) reported
@virginmedia your quick enough to take our money, but when we need help your sure to take your sweet time. Joke of a company!!
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acjboyle
(@acjboyle) reported
@leeroyjones73 @virginmedia I’d file an official complaint to Virgin.
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Nkelly
(@Nkelly400) reported
@virginmedia the light on my horizon box wouldn’t turn on and now it’s red. Are servers down or something?
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gav_pat
(@gav_pat) reported
@virginmedia An existing we - had a #WiFi outage all weekend last week then the #TV failed the WiFi came back on Sunday but tv didn’t - We aren’t stupid - we have done that a number of times - still nothing!
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Tim Palmer
(@TimPalmer1999) reported
@virginmedia holding for 1 hour as television picture is really poor and they cut me off. Terrible customer services as usual
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Paul Milnes
(@apmilnes) reported
from
Armthorpe, England
@virginmedia How many different contact methods do I have to try?? You’re the third method (phone, text, Twitter)& you too won’t/can’t help....
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.
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Norbert Henriette
(@health4_living) reported
@virginmedia I have had terrible lagging Broadband issues and have tried to call virgin media held on for an hour got cut off. Tried again for another hour got cut off not impressed this has been okay going may switch to BT
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Max Shepherd
(@Max_B_Shepherd) reported
@virginmedia complained about my internet service last week, got sent a new box. Got an Ethernet cable wired up to console. WiFi goes and I lose connection and Ethernet goes offline too??