Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/23/2026 12:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Basildon, Southend-on-Sea, Brentwood, Romford, Canvey Island, South Benfleet, Gravesend and Grays.

Loading map, please wait...
City Problem Type Report Time
United KingdomBasildon TV
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • Patrick60425645 Patrick Barrett (@Patrick60425645) reported from London, England

    @virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!

  • jta1497 Right Here Right Now.... (@jta1497) reported from Chelmsford, England

    @virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Sutton at Hone, England

    @virginmedia Service just resumed 😓

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Sutton at Hone, England

    @virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱

  • moira_adams moira adams (@moira_adams) reported from Sutton at Hone, England

    @virginmedia #virginmedia after 24 hrs TV & broadband outage in SM3, the 4pm fix time better be accurate or I’m going to have raging kids to deal with

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @unsliced @virginmedia One strand of fibre cable can transfer a lot of data. When they talk about a cable it’s going to have multiple strands so it can carry even more. It sucks that it’s down, but repairing fibre is not trivial.

  • Kieran_McGinley Kieran McGinley (@Kieran_McGinley) reported from Sutton at Hone, England

    @Biancaaa89 @virginmedia Same for me, website says fix at 9am tomorrow. 🙃 oh, and COYWs 😎

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @unsliced @virginmedia Sure, but no internet provider has a completely dual redundant system, if they did we’d never see any outages. You can mitigate certain issues with redundancy, but “cut the cord” in the wrong place and you’ll have an issue.

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    @virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @unsliced @virginmedia This does utterly suck though, I’m a business customer and rely on the internet during working hours, I have no internet, no link to the office etc. Funnily enough I just lent my redundancy 4G router to my daughter and then this happens!

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • MarkBur97728871 Mark Burrows (@MarkBur97728871) reported from Sutton at Hone, England

    Can you make virgin Media go bust broadband is crap and I wast my money on it

  • paulparker81 Paul Parker (@paulparker81) reported from Basildon, England

    @virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.

  • SarahWaygood Sarah Waygood (@SarahWaygood) reported from Sutton at Hone, England

    @virginmedia if our services aren’t back in action by 4pm as promised I will be holding you responsible for any actions that arise as a result of watching bad kids DVDs back to back.

  • TobyFox92307507 Toby Fox (@TobyFox92307507) reported from Sutton at Hone, England

    @andymatthews @virginmedia Cheers Andy. Signed with BT - decent price and - get this - people on the phone who are polite, try to help and are effective - deal done in a single phone call. It's like the future!

  • roxcreeve Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England

    The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves

  • SueGMBE Sue Gower MBE (@SueGMBE) reported from Crayford, England

    @NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia Put something online or phone message when we call also despite being out since yesterday morning only been able to register issue this morning. Not great service really so likely to cancel my contract in new year despite over 15 years as a customer just too much poor service

  • Nuovovino John warr (@Nuovovino) reported from Sutton at Hone, England

    @VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ellyn106 Ellyn Somerville (@Ellyn106) reported

    @virginmedia I spoke to someone and cancelled it in good faith. My father couldn’t access his emails at that point and the payment went out in April which we assumed was the last bill unt you took Mays payment. I spoke to Gregor the other day who was very rude and wasn’t listening to anythin

  • Kayakins111 Balckwalker #EndPoliceBrutality✊ (@Kayakins111) reported

    @virginmedia I have called in yesterday to cancel my order for a VM broadband, the rep that attended to me claimed I'll get an email confirmation to that effect. Till now, there is no email and your reps keep dropping the call once they hear am cancelling and requesting my refund.

  • daley_parking Daley Parking (@daley_parking) reported

    @virginmedia Well that was hard work wasn’t it? IF VM put unique numbers on their boxes it would solve the problem. Why Won’t they do that……

  • AngryDallas Andy (@AngryDallas) reported

    @virginmedia But is also just desperately slow!

  • Ellyn106 Ellyn Somerville (@Ellyn106) reported

    @virginmedia We cancelled their subscription in March due to the high costs. They explained about 30 days and that they would packaging to send kit back however they have been charged again. When I rang on their behalf 2 days ago we were told we never cancelled it.

  • aaronmcintosh_1 Aaron McIntosh (@aaronmcintosh_1) reported

    @virginmedia Is there a direct email? (Not generic automated support) - I’d like to follow up on a wider area development project that seems to have fallen off the radar

  • _seasoning asia (@_seasoning) reported

    PSA to all my UK followers Never use @virginmedia they’ve scammed me out of £400 and after spending hours on the phone with them they’ve been absolutely ridiculous each time. I keep being charged £156.17 and their customer support is an actual joke. What a garbage company

  • lemonviolets Rozalyn Anderson (@lemonviolets) reported

    @virginmedia Why is email not on the front page any more? I cant get into it without putting it into a search engine. Can you help? Ta

  • BowTieMendoza VM (@BowTieMendoza) reported

    @virginmedia @LutzSchueler I asked if this is 3rd party work and you pre install team said that you don’t use 3rd party for any works, was told permit approved, site survey done yes filed complaint but at this point it should not take 5 months

  • sieco sie evans (@sieco) reported

    @virginmedia No, all works were completed at 9am according to a text you sent me. Service has been ok until about an hour ago. Now no TV or Internet. I'm staff and I know all the test procedures, there is no signal coming into my property.