Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Southend-on-Sea, Basildon, Romford, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
-
colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
-
Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
Anyone else really struggling with slow speeds over the last 10 days with @virginmedia. It's been spot on for 2 years now and then 10 days it seems something has happened. Lucky to get over 10Mb now 🙈
-
YVETTE OBERTELLI
(@YOGACTIVEYOGA) reported
from
Romford, England
@virginmedia I do need further assistance as my router is 10 years old and my interbet is on an off daily i lost so much work over this as neef to teach online and even my children are unable to do their homeworks. I tried to book an engineer to come out but your page is not working either!
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
-
Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
-
Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
-
Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@westbrookdanni @virginmedia Up to 2 weeks ago I didn't have a bad word to say about them. The pure fact you can't get through to someone is the worst of it. Happy to take your money and trim your internet speeds!
-
Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?
-
p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
-
Morris the Cat.
(@contact400) reported
from
Romford, England
@virginmedia your service is horrible, had no or constantly dropping internet? RM12 area. @sky
-
Neil
(@Inactive95) reported
from
Romford, England
@virginmedia Your internet is still coming and going away. I need a tech out here to fix the problem as WiFi is connecting but no access to internet.
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
-
kali ace
(@GrandmasterAce1) reported
from
Grays, England
Virgin media users any issues 😣?
-
Tony Wiseman
(@tonywiseman1976) reported
from
Romford, England
@virginmedia Do you intend to issue my refund or penny pinch?
-
Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
-
Dr Andrew Fleming
(@Andrew007Uk) reported
from
Sutton at Hone, England
.@virginmedia - my internet is faulty, your automated help is not helping, you call centre is closed and I have never been able to make your on line services work since you involuntarily ceased paper based communications. Please can someone get in touch?
-
kali ace
(@GrandmasterAce1) reported
from
Grays, England
@SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dave Heath
(@dave_heath) reported
You'd think text chat would help language barriers with @virginmedia upgrade team. Sadly it simply has made it worse. Can I please speak to a person?
-
𝗣S.
(@philscully) reported
@virginmedia This is literally what i explained we have been told to for a year now. It clearly isnt fixing the problem... So... no... Next suggestion...
-
hayleyandandy
(@hayleyandandy) reported
@virginmedia No I can't do that, it just says to call you or use chat, I can't add or change my package online at all, I have never been able to.
-
Nikki Rider
(@nikkirider84) reported
@virginmedia Could you send me an email address for more in-depth support as I cannot call anyone obviously
-
Luke Silvester
(@SilvesterLuke) reported
@virginmedia @martinhales99 150 down min pc down man say
-
Luke Silvester
(@SilvesterLuke) reported
@virginmedia 150 u can t get thouth to the team at min cuz pcs are down lest 4pm men say on the phone
-
elicia edwards
(@eliciaedwards18) reported
@virginmedia day 5 of no internet. That’s 5days of no income! A whole weeks wages lost! Cannot get through to anyone to fix the Issue. This is not good enough. Please contact me to fix the problem. I have kids to feed and how do you expect this to happen when I can’t even work!
-
Dazz285
(@Dazz285) reported
@virginmedia Customer services
-
Georgie
(@Georgie99977200) reported
@virginmedia how am I supposed to get in touch to end my contract? Have called customer service 5 x, told to call another number which hangs up on me, tried live chat was 'on hold' for 5 hours no response. DISGRACEFUL. Help please
-
Col
(@CMURS44AFC) reported
@hinton1789 @virginmedia Been waiting for a response for 14 hrs. Unable to contact anyone on help lines or web pages. Service is beyond poor with this company.