Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Billericay, Romford, Southend-on-Sea, Gravesend, Basildon, Chelmsford, Grays, Dartford, Canvey Island, and Wickford.

City	Problem Type	Report Time
Billericay	TV	8 hours ago
Romford	Internet	9 hours ago
Romford	Internet	11 hours ago
Southend-on-Sea	Wi-fi	15 hours ago
Southend-on-Sea	Internet	15 hours ago
Southend-on-Sea	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 12 minutes ago from South Ockendon, England

  @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

• 
  Paul Dwyer (@pauldee74) reported 14 minutes ago from Grays, England

  @virginmedia @YodelOnline again day 3 of waiting for package spoke on webchat kept getting told its coming today + check tracking but tracking saying was delivered yesterday! another day wasted and taken off work yodel please help! I just need to know its coming today and a time

• 
  Katie Williams (@katie_2521) reported 17 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 23 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  charlie and Blossom (@LaurenLFlower) reported 23 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 25 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  Kim Edwards (@KimEdwards48) reported 25 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  Tony Patis-Stannard (@tonyps1977) reported 27 minutes ago from Romford, England

  @virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…

• 
  Nancy S (@mizznansea) reported 33 minutes ago from Aveley, England

  So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

• 
  Gerry (@guinnessaddick) reported 35 minutes ago from Dartford, England

  @thorogodies @Missbwattie @virginmedia We don’t have many problems with ours, surprised you do, as you’re only round the corner, must be a box problem.

• 
  Robert Smith (@RobertSSmith66) reported 41 minutes ago from Sutton at Hone, England

  @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

• 
  Russell Norris (@rrrussboy) reported 45 minutes ago from Southend-on-Sea, England

  @virginmedia I raised the complaint on 14/7 and I’ve heard nothing

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 46 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 50 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Joseph Sweeney (@JosephS65112253) reported 50 minutes ago from Sutton at Hone, England

  @virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.

• 
  Jay Bourley (@drummerJ83) reported 51 minutes ago from Sutton at Hone, England

  @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.

• 
  Phil (@feyipuk) reported 56 minutes ago from Crayford, England

  @virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?

• 
  Going for Gold (@Gold_Accounting) reported 57 minutes ago from South Ockendon, England

  @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

• 
  Pippa Crowther (@getpipfit) reported 58 minutes ago from Sutton at Hone, England

  @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

• 
  David Ball (@dicksielives) reported 59 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirsty Nelmes (Durham) (@kirsty_Nelmes) reported 4 minutes ago

  @virginmedia Still not fixed! Yet more issues with Virgin! Only switched last year and never had as many issues with broadband and TV as we’ve had with @virginmedia ! Beware anyone thinking of switching!

• 
  Bryan B 🇻🇨 🔥 (@BryanB_LFC) reported 5 minutes ago

  @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech

• 
  Michael Bradley #FBPE #SocialistSunday (@Mike_J_Bradley) reported 8 minutes ago

  @virginmedia Mines by down at least 24hrs. Ridiculous and told they are working on it. Not good enough considering how much we pay. I live in Liverpool. It seems to be affecting different areas differently. I just get to welcome on the screen and nothing else. Tried rebooting etc nothing

• 
  Stuart Mills (@smevergance) reported 8 minutes ago

  Received letter from @virginmedia saying my bill was going to DOUBLE from June. My services have not changed. An increase of over 100% is just ridiculous! Tried to call VM but after 30 mins of waiting in the call queue I gave up. guessing that lots of people are calling to cancel

• 
  Cyberbob1uk (@cyberbob1uk) reported 10 minutes ago

  @virginmedia are you taking the proverbial? The broadband has been out more often than I have in the short time I've been with you. And now you aim to rectify the problem in 4 days time?

• 
  Mary Erickson (@MaryEricks51284) reported 10 minutes ago

  @DanAaronTaylor @virginmedia had this exact problem and MeganCode fixed it.

• 
  JAN WOZNIAK (@JPWOZNIAK) reported 11 minutes ago

  @virginmedia STILL NO BBC1 FOR US, plus other issues. Very disappointing 24 hours.I think it may be a good time to check alternative providers…

• 
  Taj (@Taj_B1) reported 19 minutes ago

  @virginmedia @ITV ITV1 not working on Virgin Media. Came home from work and wanted to watch The Chase. Looks like I can’t :(

• 
  Edna Krabapple 💙 (@EdnaKrabapple1) reported 24 minutes ago

  Anyone else having issues with 'channels not authorised' on @virginmedia? During the week, we couldn't get BBC1 for that reason but now it's other BBC channels.

• 
  John M Hunt (@Johnmhunt) reported 25 minutes ago

  @virginmedia your V360 upgrade system is broken. It took me 3 days of chat to arrange my upgrade and I’ve ordered it for my dad and he’s not received the remotes despite ordering on 2 May. I can’t face the pain of going through a chat and details authorisation again.