Virgin Media

Virgin Media Outage Report in Basildon, Essex, England

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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Basildon, Essex, England 02/21/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Basildon, Essex, England

The most recent Virgin Media outage reports came from the following cities: London, Romford, Brentwood, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomRomford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia need to find out who to contact about bad single on my mobile????

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

  • juliecason ✨💎Jules💎✨ (@juliecason) reported from Romford, England

    @virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

  • waabbaC Waqas Abbasi (@waabbaC) reported from London, England

    @virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    Virgin TV GO app down @virginmedia

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

  • Bytor14 Andy TTID (@Bytor14) reported from Sutton at Hone, England

    @SpursAngel50 @virginmedia They have been awful lately with internet connection x

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia That's to discard physical problems with your cable.

  • czar_nik Dr Nick (@czar_nik) reported from London, England

    @virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

  • jorgeml Jorge Martínez López (@jorgeml) reported from London, England

    @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

  • spookyjulie Sarah Elizabeth Cox (@spookyjulie) reported from London, England

    @CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)

  • Bytor14 Andy TTID (@Bytor14) reported from Sutton at Hone, England

    This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia

  • angelosfatclub Angelo (@angelosfatclub) reported from South Ockendon, England

    @virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.

  • czar_nik Dr Nick (@czar_nik) reported from London, England

    .@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin

  • TonyRoddUK Tony Rodd (@TonyRoddUK) reported from London, England

    Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

  • DebsySmith Debs smith (@DebsySmith) reported from London, England

    @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LisaMurphy67 lisa murphy (@LisaMurphy67) reported

    @virginmedia it is unbelievable how bad your service is . To add insult the music that you are playing “you won’t let me down “ no service on your phones yesterday . Three months of absolutely crap service had engineer out December he said network problem

  • oliversdadster Paul Schofield (@oliversdadster) reported

    @virginmedia One cancelled less 24 hours. 4 no shows. 8 months during a global pandemic as well with intermittent broadband that was only fixed yesterday after being reported in March 2020, pretty bad really. But eh when @ICOnews and @Ofcom come round just say you sent a letter of deadlock

  • Louise_Robbo Louise Robinson (@Louise_Robbo) reported

    @virginmedia Hi, yes I finally reached your customer relations team who sorted my issue but it took 8 hours of back and forth text messaging.

  • RoxKins Roxy Kinsella (@RoxKins) reported

    @virginmedia @JamesKins81 So we had an engineer out who ‘fixed’ the problem by giving us a new Hub but it’s still not working properly and we are still randomly losing connection. Tried ringing and it says there’s an hour and a half queue on the phone. How do I get the engineer to come back please??

  • EmilyKTheatre Emily Kay 🏳️‍🌈 (@EmilyKTheatre) reported

    @virginmedia My landlady has sold my house so we no longer need the service

  • LisaMurphy67 lisa murphy (@LisaMurphy67) reported

    @virginmedia Hi I am on hold still engineer was useless you guys gave me a date of 18th then 22nd still not fixed edgier said it was a complex network issue

  • kevincox3 Kevin C (@kevincox3) reported

    @virginmedia Hi it’s a wired connection from pc to hub. Tv signal is bad no on demand . No internet through WiFi either

  • Magladmark Mark Henry (@Magladmark) reported

    @virginmedia The usual generic script, no real effort to look into the issues raised, sorry , then set my cancellation notice. I truly understand the level of pressure you’re under but there is no flexibility and no real customer service.

  • Jemima_jess jemima (@Jemima_jess) reported

    @virginmedia I just want a refund and the service cancelled. It’s not that difficult, the fact it’s been going on since November is appalling. Is anyone going to ring me and sort it?

  • Jemima_jess jemima (@Jemima_jess) reported

    @virginmedia I keep being told that and it’s still ongoing. Every time I ring up no one can help, nobody can put me through to the right team, I have to wait for them to contact me and they don’t. This whole thing has been so stressful and it’s still not sorted