Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Brentwood, Chelmsford, Romford, Basildon, Southend-on-Sea, Billericay, Gravesend, Grays, Dartford, Canvey Island, and Wickford.

City	Problem Type	Report Time
Brentwood	Internet	2 days ago
Chelmsford	TV	2 days ago
Romford	Internet	2 days ago
Basildon	TV	4 days ago
Romford	Internet	6 days ago
Southend-on-Sea	TV	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Rachel Romain (@RERomain) reported 52 seconds ago from Chelmsford, England

  @virginmedia It has been almost 30 years since he was a new customer... 🙃

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 2 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 3 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 7 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  MrChips (@MrChips2000) reported 7 minutes ago from Grays, England

  @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

• 
  Kim Edwards (@KimEdwards48) reported 7 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  Yasir (￣(工)￣) Khan (@yas326) reported 7 minutes ago from Sutton at Hone, England

  @virginmedia It just says, it looks like you are having trouble connecting

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 12 minutes ago from Sutton at Hone, England

  Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 19 minutes ago from South Ockendon, England

  @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

• 
  Mark Connolly (@macon1375) reported 25 minutes ago from Crayford, England

  @virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 28 minutes ago from Sutton at Hone, England

  @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

• 
  grizzly_gooner (@GoonerGrizzly) reported 29 minutes ago from Thundersley, England

  @virginmedia A number of times. But let’s be honest, they’re nothing but messengers. There is no escalation, and they can’t even call the construction company to escalate issues. As someone who has worked within many projects teams, and mapped business processes, yours is simply shocking

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 29 minutes ago from Sutton at Hone, England

  @virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.

• 
  jordan lockey (@LockeyJordan) reported 35 minutes ago from Sutton at Hone, England

  @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

• 
  LES ⚒ (@PL13Les) reported 40 minutes ago from Sutton at Hone, England

  What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia

• 
  Simon Norris (@sinozza) reported 43 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

• 
  Janet E Baldwin 🌸 (@JanetEBaldwin) reported 45 minutes ago from Sutton at Hone, England

  @_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 49 minutes ago from Romford, England

  So @virginmedia want £288 to cancel a contract I've had since 2018. Can I get through to anyone to speak about it? NO!!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 50 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Penny Rolfe nee Acres (@wonky1961) reported 57 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shinobi (@luvshinobi) reported 2 minutes ago

  My internet down @virginmedia

• 
  marc (@bighandsmassuer) reported 5 minutes ago

  @virginmedia all I wanted was a new contract, after 16 years I thought it would be quite straight forward Oh no, the 3 customer service people I spoke to were useless Great way to run a business

• 
  Carrie (@IamCarrieagain) reported 9 minutes ago

  @virginmedia My issue is you turned off my working router. I'm disabled and you turned off my service.

• 
  COYS (@KAY7COYS) reported 11 minutes ago

  @virginmedia are the worst internet provider. Wouldn’t recommend at all.

• 
  . (@Afcgunner_1886) reported 12 minutes ago

  Virgin media genuinely might be the worst company out there,want to watch footy at 4pm and their box is down,what a joke @virginmedia

• 
  Vicky Leigh (@vickiferris) reported 14 minutes ago

  Try to speak to customer services to confirm what is happening. Ask for a call back. They will not. They tell me I should have had a new box already (the wrong one). To me means the envelope or new 360 box has not been actioned despite being told it has been (6) @virginmedia

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 14 minutes ago

  @virginmedia Multiple random outages over 24 hours, and your virgin status page does not work properly. Should have stayed with BT in 2 years and had no outages. Regret joining virgin media , poor internet and poor technical support.

• 
  D (@idczn) reported 17 minutes ago

  The only contract I ever signed with Virgin Media was in 2018, and it continues to this day. I have never changed or upgraded it; I only occasionally tried to report home network connection issues. It turns out that in November 2024, a two-year contract was accepted, which I only found out about in 2025 when I wanted to cancel their services. I couldn't leave them XD However, checking who did this on my behalf and when (because it certainly wasn't me) was impossible, as I had no way to log into my Virgin account Now I cansee- the accepted contract has different number? There is no any signature of mine- and information that was sent to e-mail: back then controlled by hacker

• 
  Liam (@kestrel89B) reported 18 minutes ago

  @virginmedia How do you think tomorrow is acceptable to see if we have service back? Will be looking at @EE as nothing else to do!

• 
  Basquildol 💙 (@basquildol) reported 31 minutes ago

  @virginmedia been on the same DM thread since 2.30pm, & yet another operative has joined to ask me what the issue is , ahhhh, read the thread , please, read the full notes . Thanks