Virgin Media Outage Report in Basildon, Essex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Southend-on-Sea, Basildon, Canvey Island, South Benfleet, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
||
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
-
Yasir (￣(工)￣) Khan
(@yas326) reported
from
Sutton at Hone, England
@virginmedia It just says, it looks like you are having trouble connecting
-
190Colditz
(@190Colditz) reported
from
Sutton at Hone, England
@virginmedia The Broadband is down in our postcode. Your fault system says there is no fault and asking each resident to log a call out which is nonsense. DM me and I’ll give you full postcode so you can sort it out.
-
Simon Norris
(@sinozza) reported
from
Southend-on-Sea, England
@virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??
-
Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!
-
Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia To be fair, the TV is better via Virgin and download speeds are good too (most of the time) but you fall down on broadband reliability, upload speeds and landlines costs.
-
𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
-
Mr Rocking Gooner~ Terry 👨🎤
(@MrRockingGooner) reported
from
Romford, England
@BorisJohnson @virginmedia @O2 Imagine being part of a club or a group where roaming could be free for every mobile phone network automatically across Europe We should join that club sometime.
-
Helen Dickens (pinknblue):)
(@pinknblue) reported
from
Southend-on-Sea, England
@virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(
-
Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia 100mbs download is fine, but 10mbs upload is silly in this age. It's too slow for uploading to YouTube.
-
James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
-
VenusEnvi
(@VenusEnvi) reported
from
Grays, England
@virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!
-
Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
Can anyone tell me why @virginmedia upload speeds are so slow? Downloads are fine but 10Mbs is ridiculous cw my friend's @BT network.
-
Kelly ****
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown
-
Nick Bultitude
(@bultifish) reported
from
Gravesend, England
Hmm, #Skyglass is looking like a decent option if this #virginmedia outage becomes a habit.
-
ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.
-
FClay
(@MissFayeRay) reported
from
Romford, England
@virginmedia hope you can help please! Our router is a hub 3. It has a constant red light. It’s not over heating, I’ve done multiple hard resets. Any suggestions? Do I need a new router?
-
Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
-
MrChips
(@MrChips2000) reported
from
Grays, England
@virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.
-
chris cox
(@coxychris) reported
from
Southend-on-Sea, England
@virginmedia why are no one answering your lines all I wanna do is cancel my package
-
Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia Yes I have but the download speed is fine. The problem is that you peg the upload speeds down to 10mbs. We used to get that over copper cables. It's time to step it up a notch.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rae xoxo
(@Raexoxo___) reported
@virginmedia Not had a message back? Will Zoie email me? Has my billing & o2 been resolved? She did say she might bring up one of these live links chats. Hope you can help. It would be great to get an email back of outcome
-
Matt
(@Rollie3333) reported
@virginmedia 38 hrs and counting and no service @virginmedia not even the offer of a engineer!?
-
scouse sense
(@scousegranny) reported
Why the heck is it so hard for @virginmedia to understand that I want to cancel everything #cancelvirginmediaNOW
-
Colby Brusch
(@colbywan840) reported
@virginmedia your customer service process is garbage. If I’m cancelling because I’m moving out of country, I shouldn’t be kicked to the moving division after 30 minutes of hold simply because I used the word moving…let your customer service reps actually respond to needs
-
mark eversedge
(@markeversedge) reported
@virginmedia No I can't, I don't have an account because I'm not a customer 🙃
-
.
(@Cornerstore26) reported
@virginmedia rang to cancel my contract and spoke to someone who has not processed my query properly. Can you tell me how to make contact with your UK retentions team please.
-
Jill
(@jillcaulfield92) reported
Hey @virginmedia I have an awful feeling of déjà vu! I was without broadband for three solid days in September, your service checker kept pushing the ‘fix time’ back Guess what? Down again. Was told will be fixed by 16:00 on 14/1/22 - now pushed back to tomorrow at 08:00!! 🤯
-
BethanySeabright❤
(@BethanyAnnx) reported
@virginmedia is Virgin Mobile down in the ME2 area?
-
Pavlito vel Pablo
(@pavlitovelpablo) reported
@Kav1992 @virginmedia I see that not only with me virgin mobile down, NG174BE. The phone cannot see the Virgin network. The EE network is operational. @virginmedia - What's happening?
-
Ian woolman
(@ianwooly77) reported
@virginmedia what should my WiFi speed be on the 1 gig speed, recently been upgraded because I’m also an o2 customer . Have set up new router but still get around 500 mbs wireless