Virgin Media outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Basildon, England

The most recent Virgin Media outage reports came from the following cities: Billericay, Romford, Southend-on-Sea, Gravesend, Basildon, Chelmsford, Grays, Dartford, Canvey Island, and Wickford.

City	Problem Type	Report Time
Billericay	TV	21 hours ago
Romford	Internet	22 hours ago
Romford	Internet	1 day ago
Southend-on-Sea	Wi-fi	1 day ago
Southend-on-Sea	Internet	1 day ago
Southend-on-Sea	TV	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Penny Rolfe nee Acres (@wonky1961) reported 9 minutes ago from Southend-on-Sea, England

  @virginmedia You are no longer my ISP due to your incompetence. Also there will be a lawsuit pending due to the fact I almost died from pneumonia with pulmonary oedema and sepsis later going into stage 2 respiratory failure. Your useless service is unacceptable.

• 
  David Ball (@dicksielives) reported 13 minutes ago from Romford, England

  Hi @virginmedia I ordered a new phone via my wife (who is already on Virgin mobile) last Friday. I was told to wait for a confirmation email which I still have not received. Can you help? I have the order No.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 15 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 16 minutes ago from South Ockendon, England

  @virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.

• 
  Pippa Crowther (@getpipfit) reported 16 minutes ago from Sutton at Hone, England

  @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

• 
  Nigel Rumsey (@nigelrumsey) reported 22 minutes ago from Gravesend, England

  @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

• 
  Katie Williams (@katie_2521) reported 24 minutes ago from Wickford, England

  @virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help

• 
  Katie Purkiss (@KatiePurkiss) reported 24 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Joseph Sweeney (@JosephS65112253) reported 28 minutes ago from Sutton at Hone, England

  Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service

• 
  Sharon Hills 💗 (@Gertie58) reported 32 minutes ago from Dartford, England

  @virginmedia We have broadband but no WiFi. Rang customer services on Thursday lunchtime to be told that although nothing shows up in the service checker it' known fault and should be back today, now it's almost two days without WiFi, just want update from someone who knows what's happening

• 
  Pippa Crowther (@getpipfit) reported 33 minutes ago from Sutton at Hone, England

  @virginmedia how much longer will services be out in SM1 1RB.. been since last night. No TV or WiFi.Service status check says you are aware. PLEASE

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 33 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 42 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

• 
  grizzly_gooner (@GoonerGrizzly) reported 45 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Russell Norris (@rrrussboy) reported 47 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Matt Frow (@Matty411) reported 49 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  charlie and Blossom (@LaurenLFlower) reported 51 minutes ago from Romford, England

  @virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.

• 
  Wesley Hammer ⚒️ (@CouchPotatoUK) reported 54 minutes ago from Romford, England

  @virginmedia for a media company that sells amazing broadband, your website is terrible. Just goes in circles, doesn't let you change packages online. Terrible.

• 
  Robert Smith (@RobertSSmith66) reported 55 minutes ago from Sutton at Hone, England

  Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

• 
  VenusEnvi (@VenusEnvi) reported 57 minutes ago from Grays, England

  @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  COVENANT ENFORCER ENGLAND (@SniperRais) reported 4 minutes ago

  @Benleo @virginmedia yes they are not good at customer service .... they only have process for what the business doeballs call the happy path. I had to suffer these morons until I could retire , they were coming through the Grad systems and qualifications were replacing wisdom and experience.

• 
  Dave Thorn (@AFCMan_Uk) reported 5 minutes ago

  @virginmedia It's ok. I'll be calling Virgin next week to discuss it, to see if you can match the deal I'm being offered (As a multi-year long-term customer!), or to switch ISPs.

• 
  Sir Paul A (@PaulAllen007) reported 10 minutes ago

  @Benleo @virginmedia Wait til you try and cancel or move house. They are the absolute pits. Never use Virgin Media people

• 
  kerry (@_kerryking_) reported 11 minutes ago

  @virginmedia Unfortunately this is still an issue, comes up saying that we are fetching account details and after 15 minutes Error CS1012 appears, so so frustrating! Been going on since Thursday now!

• 
  Monapics.com (@Monapics) reported 14 minutes ago

  @Benleo @virginmedia They have been fined by the mediator in my case but still have not fixed a simple email issue. They have now been pulled up again to get it sorted from last year. Dealing with the Indian call centres have had no progress there, and only one person spoke understandable English

• 
  Coxy 🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻🍻 (@StephenPie) reported 15 minutes ago

  @Benleo @SteveMartin_TM @virginmedia That call centre is the worst.5 calls, online chat. Got it wrong every time. Bangalore rubbish

• 
  We need Restore Britain (@katesonly) reported 17 minutes ago

  @Benleo @virginmedia Avoid like the plague, if you move house before your contract is up & they don’t supply their service in your new area, they expect you to keep paying for receiving nothing, often 18 - 24 month contracts & they don’t make this clear. Sketchy service with sketchy coverage

• 
  Marilyn (@womaninblue1050) reported 17 minutes ago

  @virginmedia Thanks. Now I know it’s the faults team I will call that option. That’s all I wanted to know. You cannot help as it’s not for me and I will now help the person it is for. You’ve always managed to help me in the past but you cannot on this occasion.

• 
  Richard (@RHawkins05) reported 18 minutes ago

  @virginmedia Still down and restarting has made no change, I have had no TV. Signal now since Wednesday afternoon

• 
  Jenn♡🦋 (@Jvnnypie) reported 20 minutes ago

  @virginmedia Are you going to post about the new issue happening in north Lanarkshire currently? Apparently fixed tomorrow at 11am?? My tv only works on wifi?????? Wit am i supposed to ******* do stare at the CEILING