Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS13 and SS14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Basildon, Romford, Southend-on-Sea, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Basildon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
Why is it when @virginmedia have a fault my v6+ breaks down and I have now lost all my 64% of recording that I can not get back are you going to compensate me.
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Robert Tointon
(@roberttointon) reported
from
Romford, England
@virginmedia I can understand the need for maintenance work to improve your service but why do it during the day when the majority of us are still working from home? At least do it late evening or early morning when no one is using it!
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Scott Cavanagh
(@scottycav13) reported
from
Sutton at Hone, England
@virginmedia every night this week at 7pm our internet goes down and is unusable. Can’t watch amazon or Netflix. Rebooted every system in our house and the hub every night inc hard reset...at our wits end and impossible to speak to anyone on your call centre.
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Karen
(@Karen_1979) reported
from
Sutton at Hone, England
@virginmedia Customer service is rubbish not even a message back after my last complaint on here because you wanted all my security details cos that's safe giving them to you. Once again the box broke when you were having problems and I lost all my programs some I cant ever get back.
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Mark Harrison
(@maharrison) reported
from
Chelmsford, England
@virginmedia I have continually tried to call, your wait times are really unacceptable, anyway I have also opted for the text service, however no text received. I am losing faith I’ve been waiting since August for some kind of contact from you. Any other options?
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia Hopefully the confirmation of the rude man losing his job.
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✨💎Jules💎✨
(@juliecason) reported
from
Romford, England
@virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Jamie Meecham🏳️🌈♥️
(@JamieMeecham) reported
from
Canvey Island, England
@virginmedia care to explain why a member of staff felt that hanging up on a customer complaining about their broadband is acceptable? And now I’m stuck on hold AGAIN to solve my issue.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Rob Threadgold
(@RobTThreadgold) reported
from
Brentwood, England
@splursty @virginmedia It’s country wide I would hang up if I were you!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chand Jethwa
(@chandjethwa) reported
@virginmedia I will try the forum, but why does VM put so many barriers and make it difficult for its customers?? I’ve been a customer for almost 30 years but this is the price I’m paying for my loyalty. You sent me a link to access my complaint, there is nothing there so what does this mean?
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Mickfish
(@M_Thomas77) reported
@virginmedia Both reasons are unacceptable. I'd like to advise a charge every time your service is non existent, I'd be stinking rich.
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Graham wigby
(@Grahamwigby) reported
@virginmedia I only started the convo a 6pm so nearly 2 hours great service
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Shaun
(@Shaun666999) reported
@virginmedia No I just get cancellation emails and new dates. I did ring customer service and they said the outside construction has not been done. Sorry but there is no construction. It’s just wires. My neighbour has Virgin so everything is there in place.
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stealth.
(@Stealth_RL) reported
.@virginmedia fix the internet thanks, u guys are useless
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Pascal 🇪🇺🇬🇧
(@PascalLTH) reported
@virginmedia Yes, that's what I'm saying. There's been an outage in my area for hours now, how long will it take to fix?
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Dave
(@dmurdo) reported
@virginmedia hi I’ve received an email saying you’re changing bill from 44.99 a month to 93.75 per month. For the same service. Obviously not going to renew. You’ve said I have 30 days to cancel. But the new bill price comes within the 30 day period. So you’ll be charging 93.75…
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Alan Briggs
(@AlanBri65950929) reported
@virginmedia Ironically I can't go on there to ask a question without signing up. Which of course I can't do. Maybe cancelling my direct debit will get Virgin to take my problem seriously.
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Pascal 🇪🇺🇬🇧
(@PascalLTH) reported
@virginmedia internet has been down in my area for hours, how long will it take to fix?
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Craig Howes.
(@CraigHowes14) reported
@virginmedia I would like to leave please. Your prices are too high, you mess up all my pay per view boxing and the internet you supply me is beyond poor.