Virgin Media Outage Report in Basildon, Essex, England
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The latest reports from users having issues in Basildon come from postal codes SS14 and SS13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Basildon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Basildon, Essex, England
The most recent Virgin Media outage reports came from the following cities: Basildon, London, Romford, Southend-on-Sea, Grays, Brentwood, Canvey Island and Chelmsford.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
||
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Dani
(@danidelavega) reported
from
Sutton at Hone, England
@virginmedia shocking WIFI service, well, lack of, two days in a row. Sort out or I’m going back to Sky. You cannot treat customers like this. Embarrassing
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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🏳️🌈🌟Simon🌟🏳️🌈, Esq.
(@TheSimonC90) reported
from
Chelmsford, England
@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia last Friday I was on hold for 1 hr before being cut off. Tonight I’m trying again to arrange an engineer 2 come 2 my hse to sort lack of BB coverage. So far I’ve been waiting 44 mins as I’ve just upgraded I think I’ll action the cooling off period and can’t service
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By the way. 150 not working
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Sam Hicks
(@candylion5) reported
from
Sutton at Hone, England
Internet from @virginmedia cut out every day for the last at least 2 weeks. Customer service is abysmal. Bye.
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Nick Anstead
(@NickAnstead) reported
from
London, England
Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.
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Darren Reid
(@marvelreid83) reported
from
Romford, England
I start off in a good mood until I speak to @virginmedia customer services! Never understand me so never get my issues resolved! Seriously!!!! 🤬🤬
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia You are, as ever, not admitting any service issues. Have run your tests through the site and restarted my entire home network.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t give a shit what your code is if I don’t get the service you don’t get my money
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia Just check area 22 for problems, please.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia thanks again to the #wankers @virginmedia who cut me off again after 1 hour and 2 mins. So by way of a payback if I don’t get a call in the next two hours I’ll cancel my DD and you can ******* stick your service you your shitty arse!!!!!!!
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sharron killick
(@shazthechef) reported
from
Dartford, England
@virginmedia Have tested my equipment and there are no problems...have check that's all leads are secure..I've just got problems with the recordings on my box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sharon elsworth
(@ElsworthSharon) reported
@virginmedia if your thinking about joining virgin do your homework before because dealing with any problems you have is a nightmare. I have been charged for calls and I don’t have a phone,on their suggestion an engineer came,found a fault and I’m still trying to get money
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jane hopkins
(@hopkins_jane) reported
@jsan1972 @virginmedia Think I’m going mad. Everything blamed on covid. Bills gone sky high. Can’t even cancel. Can’t speak with anyone. Hours holding. Customer service worst ever.
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Sam Kirby
(@Kirby0Sam) reported
@virginmedia how do I actually speak to someone at your company if I don’t have an account? I’ve ordered a broadband package but no account number has been given to me and I was told I’d get a call back but that was days ago… customer support line only for existing customers…
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Add your name
(@skynetprogramme) reported
@virginmedia Losing internet when working from home is bad enough. For it to happen days after finding out the price is going up is more than frustrating.
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Kevin Hutchinson
(@KevHutch) reported
@virginmedia Connection is hugely unreliable and causes intermittent issues with sky boxes, constantly losing connection. Signal is inconsistent from one room to the next and regularly drops out altogether.
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jane hopkins
(@hopkins_jane) reported
@virginmedia Waiting to cancel but with a chance of staying if price acceptable. Even happy to pay more for same services but customer service not great….is anyone answering calls? Day 6 of no luck speaking with someone
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Steven Grant
(@bawbag) reported
@virginmedia Why am I waiting in a queue for an hour to get through to retentions chat? Customer services chat connected straight away. Do you hope customers get tired of waiting and stay through momentum rather than service provided?
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TD
(@tamo_0684) reported
@virginmedia Your broadband connection keeps dropping and is horribly slow. Your technical support is giving a robotic response and your complaints process is broken. Please sort out, people need BB for working from home.
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Phil Maull 💙
(@PhilGMaull) reported
@virginmedia Both of the guys I spoke to were superstars, identified the issue and new SIM en route. Can't fault it. Fingers crossed it'll fix it.
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Kevin Hutchinson
(@KevHutch) reported
@virginmedia The box is wired yes the connection to sky is wireless. Sky engineer has just suggested a fix changing DNS number on the tv box as apparently it’s a common issue between Sky boxes and virgin BB?