Virgin Media Outage Report in Upminster, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Upminster, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upminster, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Upminster, England
The most recent Virgin Media outage reports came from the following cities: Barking, Gravesend, Newham, Ilford, Dagenham, Poplar, Basildon, Bromley, Romford, Rochester, Longfield, Dartford, Woodford Green, Chigwell, and Brentwood.
| City | Problem Type | Report Time |
|---|---|---|
 Barking
|
Internet | 12 minutes ago |
|
Gravesend
|
Internet | 3 hours ago |
|
Newham
|
Internet | 6 hours ago |
|
Newham
|
Wi-fi | 15 hours ago |
|
Ilford
|
Wi-fi | 21 hours ago |
|
Newham
|
Total Blackout | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upminster, England
Latest outage, problems and issue reports in Upminster and nearby locations:
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Gk (@Gksharkar) reported from East Ham, England@virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.
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Anna Thurman (@AnnaThurmanLDN) reported from Bexleyheath, England@virginmedia I think someone has made an order in my name and used my contact details, please help ASAP!
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Anike (@Pumpkin25) reported from Bexleyheath, England@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Ahmed Elfaki (@elfakiuk) reported from Ilford, England@virginmedia Not sure if it is one issue that can’t fix fir four or five weeks or every week a new one. The issue is we relying on @VodafoneUK to work from home
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Anike (@Pumpkin25) reported from Bexleyheath, England@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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Mat Barnett (@matbarnett) reported from Walthamstow, England@virginmedia Thanks. We’ve just been told 4PM too but can you confirm if it was a planned outage? We weren’t given any notification and this is the worst possible timing.
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Louis W. B. (@eta1874) reported from Bexleyheath, England@virginmedia Can’t login at the moment as I am trying to do a teams call...
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Boston Celtics (@BostonCelticsFC) reported from Walthamstow, England@virginmedia need home phone support please! Been on hold 1 hour 20 mins. The Home phone for some reason is not making outgoing calls and when it does, it comes up as a mobile number which I'm assuming is on the sim card from the burnside terminal. Need help please
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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Jakub Zalas (@jakub_zalas) reported from Bexleyheath, England@virginmedia It never says what it is. The fix is always hours away. 3pm in this case. This isn’t acceptable in times most of us work from home.
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Ness Townsend (@NessTownsend) reported from Bromley, England@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Jakub Zalas (@jakub_zalas) reported from Bexleyheath, England@virginmedia I know it is an outage. They’re far too common with you. There was not a single outage for the two years I’ve been using EE. It’s a third one within a month I’ve been with you.
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Anne Hogarth (@hogartha) reported from Loughton, England@virginmedia Pretty poor. We will contact you with the full details. The current speed is 31Mbps!
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Terry Ransome (@Transome77) reported from Ilford, England@virginmedia trying to contact you to cancel my services. Cannot get through on phone or through messaging? Please help
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Suresh halai (@sureshhalai) reported from Ilford, England@virginmedia connection lost in IG2 area. Please fix ASAP, not good,when as per government guidelines, we are WFH
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Keith Hollins (@KeithHollins) reported from Bexleyheath, England@virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week
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Sue Horbury (@sue_horbury) reported from Bexleyheath, England@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
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David Sugg (@TheSugg) reported from Gravesend, England@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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J (@Jay_Hul) reported from Crayford, England@virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.
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J (@Jay_Hul) reported from Crayford, England@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ameliakatex (@ameliaKATEx) reported@virginmedia Yes it says there's no issue, I rebooted again about 10 mins ago and still nothing. We spoke to somebody at virgin this morning and they said it would be looked at today but it's still not working. This has been 3 days without Internet or TV now and I work from home.
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David@Housing Ladder (@DavidAHSleath) reported@virginmedia Who needless to say hadn’t had the courtesy to respond. Any further damage to my financial good standing will result in a significant litigation claim - this is your error and needs to be rectified or the relevant credit note issued.
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Theresa Higgins (@theresahiggins) reported from Colchester, England@virginmedia TV and phone are fine. It is the broadband that is still slow despite the reset.
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Snail Dude (@snaildude) reported@virginmedia Reinstalled the app. Still not working.
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GLW 🐲 (@gexrgieleighw) reported@virginmedia I’ve not had TV, internet or a phone line for 2 days thanks for your “connection issues”🙃
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Mark Bates (@BTCMark) reported@virginmedia They said the booster was taking all the WiFi and not distributing it. We pay every month for something that really doesn't work. We have the hub 3 is there an upgrade you can send or your own booster to help?
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Brad!!! live at twitch.tv/dacroww (@NiceLovingFrend) reportedVirgin media's disconnecting issues are so ******* bad I genuinely hate the company with every fibre of my being. So garbage and unreliable. Horrible
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Craig (@CraigieTee) reported@virginmedia It's not an installation, I'm already a customer. And I tried to raise a complaint but I was told this would just be opened and closed and nobody would look into it.
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Darren Farr (@darrenjfarr) reported@virginmedia why is my internet down? Why have I been on hold for 30 minutes to your business team? Why is your broadband so unreliable? I seem to make these calls weekly
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Chris (@bigbluewolf_) reported@BTCMark @virginmedia Report it as a fault and get an engineer in. Something is obviously wrong with the Superhub 3. They are known to have poor WiFi - whatever VM may say.