Virgin Media Outage Report in Stifford, Borough of Thurrock, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stifford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stifford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stifford, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Upminster, Longfield, Barking, Romford, Grays, Orpington, Chatham, Ilford, Woolwich, Eltham, Basildon, Welling and Charlton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stifford, England
Latest outage, problems and issue reports in Stifford and nearby locations:
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John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
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Spencer Carter
(@SpencerSCarter) reported
from
South Ockendon, England
Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia All working now but customer service has been a nightmare
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
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John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
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Janet Lamb
(@janlamb25) reported
from
Ilford, England
@virginmedia And funny enough , didn’t record my complaint either !!! There’s a thing !!
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Neil Mead
(@neilmead) reported
from
Gillingham, England
Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
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Andrew J Cross
(@andrewjcross) reported
from
Loughton, England
@virginmedia I did tests and there is a problem. But it is not fixed. No landline, WiFi keeps dropping, terrible coverage in house. Please give me a number where I can contact a REAL person
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Martin Bentley
(@themib) reported
from
London, England
Big fan of the NXT UK roster promoting the wrong Virgin Media channel for Paramount Network (it's 150).
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Janet Lamb
(@janlamb25) reported
from
Ilford, England
Just how difficult is it - no e mail address and just Sunderland as a postal address - virgin media , service is appalling #virginmedia
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
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Andrew J Cross
(@andrewjcross) reported
from
Loughton, England
@virginmedia landline down and has been for days. #broadband keeps dropping, #broadband coverage poor. I’m off to #sky it has to be better than #VirginMedia
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Kelly 🐰
(@Kelly_QPR) reported
from
Rochester, England
@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
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Andrew J Cross
(@andrewjcross) reported
from
Loughton, England
@virginmedia Another day and @virginmedia landline is STILL down! When will it be fixed. When I speak to @virginmedia all I get is automated response. Pull your finger out @virginmedia or there will be a mass exodus to #sky or #BT
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Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
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Frances Reilly
(@FrancesOfficial) reported
from
Ilford, England
3rd time in 11 days my land line has broken. @virginmedia 2 engineers a week apart apparently fixed it. Today not working again. Not good enough virgin. It is essential that I have a land line!!!
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G.Marshall Gleghorn
(@gary2323) reported
from
London, England
@virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem
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Ryan Curtis-Johnson
(@racj25) reported
from
Loughton, England
@virginmedia @Tyson_Fury 12 days of no #wifi #notv and when you lost a customer!! #poorcustomerservice
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work
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Janet Lamb
(@janlamb25) reported
from
Ilford, England
@virginmedia It’s like talking to a wall - just a text message service that just don’t even listen - well virginmedia apply your charge and we will see you in court . I can’t see how I am wrong when doing as requested then you want to charge me because your man didn’t write the info down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Devoy
(@DevoyPaul) reported
@virginmedia my internet service has not been working properly for months. It keeps on dropping out intermittently. Your customer service process is appalling and the issue is still not resolved! What should I do now, cancel and move provider?
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Han Solonoid
(@HanSolonoid) reported
@jasonkneen @virginmedia And I don’t care. I just like words. You said “fix it and fast.” My statement saying this infers they are currently not doing so is entirely accurate. Yet you seem to find that incredulous.
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Shayan Sardarizadeh
(@Shayan86) reported
@zveljka @virginmedia Never
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Malcolm Hodgson
(@malandbren75) reported
@bt_uk @keiranatharmony I might take you up on that as a long suffering customer of @virginmedia I have had enough with a second class service for extortionate prices
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Jason Kneen
(@jasonkneen) reported
@realvinchenski @hffhhggffgh @virginmedia Only after 2 days of outage an only about £8 a day or something like that. Given they've been up and down today it doesn't count.
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Colin Green
(@ColinRGreen) reported
@virginmedia Time to get a new ISP. This is the 6th outage in a couple of months. Bills going up and can't even get a service.
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vadivelan m
(@vadivelanm13) reported
@virginmedia My bill went from £29 to £51, with a further increase to £57 from April for this wonderful service. Just waiting for a couple of more months to end my contract and switch to someone reliable. The best part is, one of the services provide already at my door now
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TK
(@Tony__Kennah) reported
@virginmedia You need to put a tweet out at the start of the issue, so we know what's going on... I could have told you what the issue was at 2AM last night, instead of leaving me to figure out it was your issue.
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Phil Wingate
(@gtfc1967) reported
@virginmedia please could you me know the problem, no home Internet for most of day? No good enough
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Joanne H
(@123a_123z) reported
@virginmedia Thanks for closing our on-going complaint without our consent. We’ll be going to the ombudsman now. Terrible service since Nov (and our neighbours). Had to work from another location today. Lies after lies, promises after promises