Virgin Media Outage Report in Chatham, Kent, England
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The latest reports from users having issues in Chatham come from postal codes ME5, E9 and E5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chatham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chatham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Chatham, Kent, England
The most recent Virgin Media outage reports came from the following cities: Grays, Maidstone, Longfield, Southend-on-Sea, Chatham, Stanford-le-Hope, Gravesend, Gillingham and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Grays |
Total Blackout | |
| Maidstone |
Wi-fi | |
| Maidstone |
Total Blackout | |
| Longfield |
Total Blackout | |
| Longfield |
Internet | |
| Maidstone |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chatham, England
Latest outage, problems and issue reports in Chatham and nearby locations:
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Mickey Hill
(@MickeyHill83) reported
from
Maidstone, England
@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
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john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
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Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!
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Simon Chapman
(@_SimonChapman) reported
from
Rochester, England
@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
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john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CHERIE 🌟 🍒🌟 🇬🇧 🏴 ❤️
(@Cherie65566685) reported
@virginmedia I've only been with virgin media a week, but can't even connect to my alexa . Never had trouble with talk talk . Probably go back to them now .
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✨Lets FЯΛZZIKᄂΣƧ✨
(@thatregularchap) reported
@virginmedia @RussellBr3 Your auto-comp scheme is bollocks and you know it. Hence why you NEVER have to pay out through it.
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Philippa Thomas 🏴🌎
(@leucarum) reported
@virginmedia Although our issue as now been resolved (my husband was offered £33 for the HOURS and HOURS he spent on the phone and webchat over several weeks), we are very concerned about those elderly/vulnerable who don’t have family support. It’s a major CSR and inclusion issue for VM.
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Ade Reynolds
(@adereynolds) reported
@macavanagh @virginmedia They just delight in fining people for this. They've never provided the service I pay for. Yet they fine me for late payment and make threats if you want to end the contract and switch to someone who'll actually provide the service. Need every customer to stop paying them at once
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Soraya Gonzalez
(@sorayaglezg) reported
@virginmedia @MikeRodgers74 Excellent value for money you say? And you have the nerve to say this in the context of a thread where you apologise to customers for your catastrophic failure to resume service swiftly for a while working day, and your contact centres being ‘down’? Have some respect please.
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TTV YaBoyMonkz
(@YaBoyMonkz) reported
@wevsky @macavanagh @virginmedia Ah, you can actually add a loss of service yourself on the virgin media website, but sure they told me 24hrs. But if I ever need anything I use WhatsApp far better customer service and quicker response times from virgin than ringing.
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Joshua Temple
(@JoshTemple123) reported
@virginmedia services still down in Swansea? Over 24hrs now of no broadband. Phoned the Service Status line to be told by the automated voice that there are no issues? What's happening please?
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🏆 CHELSEA FC LONDON IS BLUE🏆
(@seanchelseafc29) reported
@virginmedia @Rbarnes79 Mine been down like over 24 hours now 😭
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Debs
(@debstergr) reported
@virginmedia Yes broadband signal is always lagging, lots of channels on tv box don’t work properly. Been going on for months. Had the same router and box for years, asked for upgrade but just keep getting told there’s no problem your end
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Philippa Thomas 🏴🌎
(@leucarum) reported
@virginmedia We were told your staff tried to contact my FIL directly, DESPITE being advised last year that my husband should be contacted for any queries related to the planned migration of his father’s landline to digital. The full details are being put into a formal letter of complaint.