Virgin Media

Virgin Media Outage Report in Chatham, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Chatham come from postal codes E9, ME4, ME5 and E5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Chatham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chatham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Chatham, Kent, England 03/18/2025 09:10

March 18: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Chatham, Kent, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Maidstone, Chatham, Gillingham, Southend-on-Sea, Grays, Borough of Thurrock, Gravesend, Canvey Island and Sittingbourne.

Loading map, please wait...
City Problem Type Report Time
United KingdomRochester TV
United KingdomMaidstone E-mail
United KingdomChatham Internet
United KingdomGillingham Internet
United KingdomSouthend-on-Sea E-mail
United KingdomSouthend-on-Sea Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Chatham, England

Latest outage, problems and issue reports in Chatham and nearby locations:

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No and there’s no point. You’ve had two years to fix this. I’m not paying any more and you can sue me. See you in court.

  • mizznansea Nancy S (@mizznansea) reported from Aveley, England

    @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

  • pinknblue Helen Dickens (pinknblue):) (@pinknblue) reported from Southend-on-Sea, England

    @virginmedia hello Merry Christmas. If any one is there today so you know 8f the e mails are down as from early this morning it keeps asking me to put in mu password and then not recognising it but won't let me re set either and I can't send or receive any e mails :(

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

  • coxychris chris cox (@coxychris) reported from Southend-on-Sea, England

    @virginmedia why are no one answering your lines all I wanna do is cancel my package

  • Michael69078135 Michael Carter (@Michael69078135) reported from Maidstone, England

    VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • mizznansea Nancy S (@mizznansea) reported from Aveley, England

    @TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.

  • sinozza Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @virginmedia I spent over an hour on the phone yesterday trying to get through to a customer service rep only to get cut off. Still waiting to hear on WhatsApp and been on hold this afternoon 45 mins and still holding???? Whats going on??

  • moebius1967 ron palmer (@moebius1967) reported from Southend-on-Sea, England

    Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

  • sinozza Simon Norris (@sinozza) reported from Southend-on-Sea, England

    @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

  • MrChips2000 MrChips (@MrChips2000) reported from Grays, England

    @virginmedia Hi, I would like to cancel my recent broadband order. I found a better deal.

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia I think she was recording a fault as far as I could make out due to her poor English

  • PinkSpag_Emily Pink Spaghetti PA Services Maidstone & S/Bourne (@PinkSpag_Emily) reported from Sittingbourne, England

    @virginmedia Morning! Still bad but worse on certain channels 😩

  • bultifish Nick Bultitude (@bultifish) reported from Gravesend, England

    Hmm, #Skyglass is looking like a decent option if this #virginmedia outage becomes a habit.

  • kellydyke08 Kelly **** (@kellydyke08) reported from Southend-on-Sea, England

    @virginmedia time now 11:14pm and certain channels still aren’t working, things said they have recorded when they haven’t, search function also still not working code c133. I think a refund is due to a lot of customers 👎🏻👎🏻#virginmediadown

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia No, I want the postal address for service of a county court summons.

  • Rohanseal221B Rohan Seal (@Rohanseal221B) reported from Maidstone, England

    @virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown

  • VenusEnvi VenusEnvi (@VenusEnvi) reported from Grays, England

    @virginmedia what’s the point of asking me to text when I’m ready to set up the new hub if your going to deactivate the old one before I’m ready!! Good job I have unlimited data on my mobile network!!

  • heyitsant Antony Collett (@heyitsant) reported from Maidstone, England

    Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RunninOnEmptee Runnin On Empty (@RunninOnEmptee) reported

    @virginmedia It hasn't dropped out in the 5 mins I've been on & it's not at slugs pace at the mo, but in general the signal is so daily unstable, I can very rarely watch a work video or listen to music without it crashing these days, so overall poor🤓

  • thekelkel Kelly Lewis (@thekelkel) reported

    @virginmedia Still issues, intermittent connectivity, and when it does work only getting 14mb speeds with 0.2mb upload on a 100mb line!!! It takes 10 minutes to send a 2 line text email!! Please can someone call as this is disgraceful!

  • crustyfuzz 🏳️‍🌈 Chris Atkinson-Young 🏳️‍🌈 (@crustyfuzz) reported

    @virginmedia Yep still down, although the checker is now working and saying est 4pm fix.

  • MukaAnna Anna Muka (@MukaAnna) reported

    @virginmedia I call your customer service on daily basis and every day it’s a new fault in my area. Which you apparently know about it and working to fix it. For the last 3 weeks my internet is playing up but you are happy to charge me for full month of service.

  • KARTIKZAVERI4 KK (@KARTIKZAVERI4) reported

    Suuuuus @virginmedia complaint department are sleeping! last 3m try to contact them but no one come back.big service provider but....?

  • Robert17502557 Rob🦇🧟‍♂️🎃 (@Robert17502557) reported

    @virginmedia It says WiFi and broadband is down

  • chloech14 Chloe❣️ (@chloech14) reported

    @virginmedia is the network down this morning because it’s coming up no service on my phone and I’ve turned it on and off and nothing working?

  • RunninOnEmptee Runnin On Empty (@RunninOnEmptee) reported

    @virginmedia Crashed twice more, while trying to respond to you, yes i'll give it a go, it's frustrating that yet another day of work is looking lost while I faff about trying to sort it, Prices increase, service get's worse? but thanks all the same🤓

  • Adsax1 Adam Stevens (@Adsax1) reported

    @virginmedia This is ridiculous, I have tried all you suggest, had to hang up 3 times whilst waiting. Now I get through and your cs operative says it can’t be done due to my account “no services “ and only option is to get a cgr ticket which will be 3-5 days. Very poor

  • jakeotley Jake Otley (@jakeotley) reported

    @virginmedia Only the TV service is not working.