Virgin Media outages and service status in Chatham, England

Problems in the last 24 hours in Chatham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chatham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chatham, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Southend-on-Sea, West Malling, Maidstone, Gillingham, Gravesend, Grays, Rochester, and Canvey Island.

City	Problem Type	Report Time
Chatham	Internet	9 hours ago
Southend-on-Sea	Internet	13 hours ago
Southend-on-Sea	Internet	2 days ago
Southend-on-Sea	Internet	3 days ago
Southend-on-Sea	Internet	4 days ago
Southend-on-Sea	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Chatham, England

Latest outage, problems and issue reports in Chatham and nearby locations:

• 
  Katie Purkiss (@KatiePurkiss) reported 1 minute ago from Southend-on-Sea, England

  Hey @virginmedia Parents new 360 box not working and engineer not available to come out til the 27th!!!! Not good enough! 😔

• 
  Sean McDonald (@SeanM_ODP) reported 2 minutes ago from Maidstone, England

  1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest

• 
  Mark Gould (@yiddo71) reported 3 minutes ago from Rochester, England

  @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

• 
  Claire - with a capital C (@c1ormy) reported 7 minutes ago from Gravesend, England

  @virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices

• 
  Paul Dwyer (@pauldee74) reported 7 minutes ago from Grays, England

  @virginmedia 02038271376 is this one of your numbers been getting calls for 3 days saying there virgin and problem with my internet!!!

• 
  Russell Norris (@rrrussboy) reported 11 minutes ago from Southend-on-Sea, England

  @virginmedia Actually that’s wrong, I received an email to advise that the complaint had been resolved and had to respond saying it hasn’t. What hope is there when you can’t even get a complaint right?

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 11 minutes ago from Maidstone, England

  @virginmedia This is not what happened. It was taken away by the engineer who came to uninstall it 6 months ago! He also cut through the phone line and we have had 6 months of issues trying to get phone line installed. Open Reach have been amazing! I am disgusted with the attitude of VM rep

• 
  Pink Spaghetti PA Services Maidstone & S/Bourne (@PinkSpag_Emily) reported 12 minutes ago from Sittingbourne, England

  @virginmedia Morning! Still bad but worse on certain channels 😩

• 
  Elise 💉💉💉💉 (@elise_john85) reported 16 minutes ago from Maidstone, England

  @virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!

• 
  Onearmedjohn (@onearmedjohn) reported 25 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  Sue Groves MBE (@SUEG46) reported 25 minutes ago from Rochester, England

  @virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?

• 
  C Borrill-Bromige (@cboxot) reported 26 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  Mark Gould (@yiddo71) reported 32 minutes ago from Rochester, England

  @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

• 
  Paul Dwyer (@pauldee74) reported 44 minutes ago from Grays, England

  @virginmedia hi nope just saying unavailable at this time which is no help! working all week so now have to plan to work from home incase the update is its coming tomorrow!!! was all going good just yodel a nightmare! when there updated at 21.15 last night it said 15.00! so lied there!

• 
  Russell Norris (@rrrussboy) reported 46 minutes ago from Southend-on-Sea, England

  @virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service

• 
  Nancy S (@mizznansea) reported 51 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Matt Frow (@Matty411) reported 52 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  ⚒Adrian Smith⚒ (@adiesmith64) reported 54 minutes ago from Southend-on-Sea, England

  @KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!

• 
  Penny Rolfe nee Acres (@wonky1961) reported 55 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  Simon Norris (@sinozza) reported 58 minutes ago from Southend-on-Sea, England

  @ThatNickElse @virginmedia Did you get through in the end Nick...I'm having similar problems to you.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  zoe (@mrsdefleppard_) reported 4 minutes ago

  @PeteUK7 @virginmedia I rang an insurance company cos I put in a claim for a cancelled holiday asked them if they needed my dads death certificate their reply was has he died erm wtf. Some companies have no tact at all 🤬

• 
  Skihippy loves flops (@skihippy) reported 5 minutes ago

  @PeteUK7 @virginmedia When my grandfather died and my dad tried to cancel his phone contract, the company said they needed the written approval of the contract owner. My dad said that this will be difficult because he’s already buried and the grave has a pretty heavy stone cover…

• 
  ShirleySarah🌹🎸🦊🦔🐦⚽ (@ShirleySarah70) reported 5 minutes ago

  @virginmedia @RumouredRebecca I want to end my tv services early. I did ask for help a few times but you haven't responded yet. Why is this? Im still leaving no matter how many times you ignore me, your service is abysmal. I'm still paying even though I use Freesat. HELP PLEASE 🥺

• 
  Richard Davies FRSA (@radavies_art) reported 7 minutes ago

  Dear @virginmedia I’ve had no TV signal for almost a month. When I contacted you, I was twice left on hold for over an hour; when I finally spoke to someone, I was assured reception would be restored within 24hrs, that was two weeks ago!

• 
  On The Right Side (@antiprotests) reported 7 minutes ago

  @PeteUK7 @virginmedia I’m sorry for your loss, this interaction with @virginmedia just goes to show how “important” the customer journey is to all of the big communications companies. They are just interested in new customers and have little care or empathy with their existing customers.

• 
  d_f1888 (@df1888) reported 7 minutes ago

  @LutzSchueler @virginmedia We’ve been waiting since January for VM fibre to be installed and the customer service has been shocking. I’ve raised 3 complaints emailed your office and still have not had the service installed. Next stop the communications ombudsman !!

• 
  GB Food Finder (@britfoodfinder) reported 9 minutes ago

  @LivThms @virginmedia That’s terrible. I find it quite unbelievable that @virginmedia will not accept this is a widespread problem and are not even admitting so, let alone try to resolve it for us all. How can we be expected to remain customers without the means to access our accounts?

• 
  L 💉 (@Karma_Soul) reported 11 minutes ago

  @virginmedia you said my box needs updating as it won’t work anymore if I don’t. I call and update it. I said I don’t want to change my package. You have now doubled my bill? Been on hold for 30 mins no answer and your web chat can’t help. If I wanted to upgrade, you’d pick up

• 
  Wirtz machine (@DavidVaughan5) reported 11 minutes ago

  @virginmedia My virgin media phone allows incoming calls but every time I phone out its showing as busy? I cant get through to speak to anyone to fix this?

• 
  Yogesh (@meta_element) reported 12 minutes ago

  @virginmedia virgin media your customer support for broadband billing is such a pain to deal with. Shame on you.