Virgin Media Outage Report in Chatham, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Chatham come from postal codes E9, ME5 and ME4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chatham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chatham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chatham, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Gravesend, Maidstone, Grays, Gillingham, Rochester, Southend-on-Sea, Canvey Island and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Gravesend |
Internet | |
| Gravesend |
Total Blackout | |
| Maidstone |
Internet | |
| Chatham |
||
| Chatham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chatham, England
Latest outage, problems and issue reports in Chatham and nearby locations:
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Brian Glover
(@brianglo) reported
from
Sittingbourne, England
@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Karl Holden
(@karl_holden) reported
from
Gravesend, England
@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.
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Mac
(@MalcolmLouth) reported
from
Grays, England
@virginmedia My approach is simply to contact my service provider who I pay a lot of money to and ask them to sort it. That hasn’t worked.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Claire Williams
(@claire_m_willia) reported
from
Gravesend, England
@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!
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graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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mark Steven
(@dickinson_mark) reported
from
Southend-on-Sea, England
@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Jonnie Jensen
(@JonnieJensen) reported
from
Maidstone, England
@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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keith thompson
(@tomocfc1955) reported
@virginmedia Nope the connect APP I don’t understand what its supposed to do. I assume it needs the internet, as I’m having trouble connecting to it, that’s why the app doesn’t work.
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iiiSAndman
(@iiiSAndman) reported
@LowconFN @duos_with_dad @virginmedia Yeah. That's only a 12 day example. Doesn't really help. Won't know the full amount until the end of this month it seems
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Olen Umsk (rhapsody)
(@tudartudar) reported
@virginmedia @LeePartridge16 We can send satellites up to orbit the sky. Build 1800-foot skyscrapers. Rescue miners 4 weeks after their mine collapsed, but once it's written down on a piece of paper, it can not be undone, is that what you're expecting people to accept
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Naomi Fitzpatrick
(@naomibfitz) reported
@virginmedia Still having issues
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massimo santoro
(@maxsaint71) reported
@virginmedia That would make 6 days without internet! How is this an acceptable level of service? You must have extra resources available or a way to prioritise appointments for customers your letting down for long
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iiiSAndman
(@iiiSAndman) reported
@duos_with_dad @virginmedia oh yeah that doesn't help either and will hopefully get changed
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DKM
(@UpInSpace101) reported
@virginmedia Outage most of the day yesterday and today we have download speed of 30, when we pay for 300. Your 'service' is leaving an increasingly bitter taste in my mouth. Sort your business out otherwise I see mass exodus in your future.
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David Crockwell
(@david_crockwell) reported
New customers @virginmedia get the same package as me but for half the price, and their call centre tells lies. So much for customer loyalty
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Stephen
(@NehpetS_1) reported
@virginmedia Hi, the service is back up but I'm not happy with the fact that at a time when you are raising your prices above inflation on the back of claiming its to invest in a better service we seem to be having more and more intermitting problem.
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Laura Collins
(@LauraCo09045723) reported
@virginmedia Ours is still down