Virgin Media Outage Report in Chatham, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Chatham come from postal codes E9, ME4, ME5 and E5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chatham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chatham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chatham, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Maidstone, Chatham, Gillingham, Southend-on-Sea, Grays, Borough of Thurrock, Gravesend, Canvey Island and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
TV | |
| Maidstone |
||
| Chatham |
Internet | |
| Gillingham |
Internet | |
| Southend-on-Sea |
||
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chatham, England
Latest outage, problems and issue reports in Chatham and nearby locations:
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
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Richard S
(@engineer59a) reported
from
Corringham, England
Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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mark Steven
(@dickinson_mark) reported
from
Southend-on-Sea, England
@virginmedia Only if i had virgin media box for my own but I don't live with my Mum and dad anymore but she my still pays for it anyway on her account by virgin I have a Sony Xperia mobile but my WiFi is Now BT mark Steven Grahame house in Southchurch in Southend please help
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 15 minutes wasted waiting on the phone till 9PM For the most awful internet service, 6 days now of truly awful service
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Claire Williams
(@claire_m_willia) reported
from
Gravesend, England
@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!
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Damilola Adeboye
(@Damboye) reported
from
Tilbury, England
Virgin media decided to add £3 to the bill But the broadband service’s poor ...@richardbranson ::: Your company or franchise , can do better
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Karl Holden
(@karl_holden) reported
from
Gravesend, England
@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
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Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rach
(@aitch_R_aitch) reported
Hello @Plusnet 👋 still no #broadband i want my 50quid back-paid for full installation,get left without any service!Your CS rep very unhelpful! I thought #virginmedia were bad,at least I had broadband! Full installation should include checking the line - no?! 🤔#Rubbish
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Purple Star 🕷️
(@EtoileViolette) reported
@virginmedia I have now for the fourth time in your app chat been told I'm being passed to the tech team. Every time, they put me in a queue then I end up back with the billing team who promise I'm with the right person then say they can't help. What do I have to do?
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RetroWrestling
(@RetroWrestling) reported
Never thought we'd have to contact @cedrsays regarding @virginmedia charging us too much per month for our package to what was verbally agreed, & never responding to multiple calls, emails, letters. Nearly 6 years loyalty & this is what you get. Terrible way to treat a customer.
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Robert Smith
(@RobertS23752158) reported
@virginmedia I am attempting to cancel a contract on a flat in Bristol.. Virgin media expects me to pay for a templated letter of cancellation from some other company called cancel contract or something in Kafkaresque language that also expects us to sign a contract for this company!
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Akii
(@akii_ito) reported
@virginmedia And to clarify, I've given my details 3 times (which the bot didn't understand, neither the details nor the issue), and FINALLY got connected to Tenzin, and because I was busy, I replied an hour and a half later to be responded to by the bot.
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Luke James
(@L_Nag95) reported
@AshAlmquest @virginmedia Because they’re terrible it’s about as stable as a drug addict.
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Akii
(@akii_ito) reported
@virginmedia Also seem too busy to help via text. I'm being sent to the stupid bot every time I reply. Would seem if I don't reply as soon as possible, I get my progress reset and have to start answering the stupid questions again, with a bot that clearly doesn't work. This is disgraceful tbh
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Sam
(@Sam_Rigg1) reported
@virginmedia The status page never says there is an issue when I check it as a result of slow speeds.
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scott
(@ttocs84) reported
@virginmedia No. I literally signed up and it gave me two options for dates to get broadband out and that was 21st or 22nd then day later email saying it’s now 8th of jan. The outside work isn’t done by virgin so they can’t help with that which is poor.
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Robert Smith
(@RobertS23752158) reported
@virginmedia I am attempting to cancel a contract on a flat in Bristol.. Virging media expects me to pay for a templated letter of cancellation from some other company called CIA cell contract or something in Kafkaresque language that also expects us to sign up a contact for this company!