Virgin Media Outage Report in Gillingham, Kent, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gillingham come from postal codes ME7 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gillingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gillingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Gillingham, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Southend-on-Sea, Rochester, Gillingham, Sheerness, Longfield, West Malling, Grays, Chatham, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone
|
Internet | 22 hours ago |
|
Southend-on-Sea
|
TV | 1 day ago |
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Southend-on-Sea
|
Wi-fi | 5 days ago |
|
Southend-on-Sea
|
Internet | 5 days ago |
|
Southend-on-Sea
|
Internet | 7 days ago |
|
Southend-on-Sea
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gillingham, England
Latest outage, problems and issue reports in Gillingham and nearby locations:
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⚒Adrian Smith⚒ (@adiesmith64) reported from Southend-on-Sea, England@KAYI50747133 @virginmedia Yep how you have explained it is exactly the same for me, have tried my 2nd box upstairs but the same problem!
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Ashley Halliday (@TylerTowers) reported from Gillingham, EnglandI’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported from Gravesend, England@JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get
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Sarah Bennett (@sarahhben) reported from Gillingham, England@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
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∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England@virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻
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paul fouracre (@moleyfozz) reported from Rochester, EnglandTwo contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
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Ian Collier (@_iancollier) reported from Gravesend, EnglandHey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
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Scott Jackson (@AViTSCJ) reported from Gravesend, England@virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬
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Sue Groves MBE (@SUEG46) reported from Rochester, England@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website
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Kate Crisp (@kec1964) reported from Grays, England@virginmedia hi I have 2 WiFi boosters that I’ve never used and would like to return them but can’t face hanging on for hours to speak to someone on your helpline. Is there an address you can give me?
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∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England@virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported from Gravesend, England@JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Deans (@NigelDeans) reported@virginmedia refer a friend £50 each cashback appears to be a SCAM. It's been three months now and I'm being passed from person to person, company to company. It's unacceptable and no legitimate company would surely put a customer through this??
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Luther Blissett (@LutherB40510976) reported from London, England@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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Raffi (@RaffiGuj) reported@virginmedia any chance you can give me an update on the issue? site says would be fixed by 4pm its well over now. Been down over 5 hours.
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Tony Collier BEM (@ethansgrumps) reported@virginmedia Says there are no issues
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@CyberRebel (@CyberRebel4) reported@virginmedia Saying possibly by 7pm. Been down since lunchtime so not at all happy. And only two weeks since the last outage. Basically paying for no service.
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Stephan Hough (@StephanHough) reported@virginmedia They could not offer me a competitive price compared to other providers. There is just no incentive to stay with Virgin as a loyal customer and I will just have to switch somewhere cheaper.
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Capn LZR (@theoneyouknew) reported@virginmedia trying to PHONE you because my broadband is not working properly, what number can I use as the main number is full of robots.
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Kath Field 🇬🇧🏴 (@kath21_field) reported@ozziecjs @virginmedia Call their bluff & vote with your feet, call to cancel & a retentions team will give you a better offer👍🏻
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IDIC (@CharlieIDIC) reported@virginmedia down it went again
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Kate Holmes (@KateHol90819828) reported@virginmedia He was installing broadband, he knocked as we have it but he couldn’t see how it was patched down (i’ve no idea!), he’s not been outside their house whilst my WIFI has been off, he wasn’t at the green box either.