Virgin Media

Virgin Media Outage Report in Rochester, Medway, England

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The latest reports from users having issues in Rochester come from postal codes ME1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rochester, Medway, England 09/06/2025 05:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rochester, Medway, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Southend-on-Sea, Gillingham, Grays, Gravesend, Rochester and Upminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomChatham Wi-fi
United KingdomMaidstone Phone
United KingdomSouthend-on-Sea Internet
United KingdomSouthend-on-Sea Internet
United KingdomChatham Total Blackout
United KingdomMaidstone TV

Community Discussion

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Virgin Media Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters

  • Andrew007Uk Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

  • Andrew007Uk Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.

  • drummerJ83 Jay Bourley (@drummerJ83) reported from Sutton at Hone, England

    @virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.

  • Gold_Accounting Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    SHAME ON YOU @virginmedia refusing to send an engineer to repair my 87 year old mum with a heart condition who needs a 24/7 line for her emergency button. Making her wait ANOTHER 6 days

  • drummerJ83 Jay Bourley (@drummerJ83) reported from Sutton at Hone, England

    @virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.

  • wonky1961 Penny Rolfe nee Acres (@wonky1961) reported from Southend-on-Sea, England

    @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

  • Andrew007Uk Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

  • Andrew007Uk Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

  • Matty411 Matt Frow (@Matty411) reported from Corringham, England

    @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

  • cboxot C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

  • Andrew007Uk Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission

  • cboxot C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

  • Gold_Accounting Going for Gold (@Gold_Accounting) reported from South Ockendon, England

    @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

  • NickMillerUK Nick Miller 🇺🇦 (@NickMillerUK) reported from South Ockendon, England

    @virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Obviously i don't have proof because your site doesn't say send recorded so why would i, my number was ported in July and I wrote same time, I have no reason to not send letter and you can see from any data usage that I stopped using your service

  • eviemae239 Ben Rogers (@eviemae239) reported from Sutton at Hone, England

    @virginmedia wi-fi down yet again for about the 5th time this week. Constantly going down over last few weeks as well, absolute shambles.

  • NickMillerUK Nick Miller 🇺🇦 (@NickMillerUK) reported from South Ockendon, England

    @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

  • WhiskyOneIce Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported from Sutton at Hone, England

    @virginmedia Yes I have chased and chased and spent 4 hours today on WhatsApp, no advise just can't help because I have outstanding bill....no the line isn't active because it was ported over to Community Fibre on 8th July

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _cashtonn_ mami chulo (@_cashtonn_) reported

    @virginmedia @KnightRider180 But HOW do we sign up to the BAI/TFL service?

  • DC_Roadie_MTB It’s All Broken (@DC_Roadie_MTB) reported

    @virginmedia No, it’s not. I just wish it was as it would explain it. Surely if the survive provided isn’t up to standard I can terminate the contract? Think it’s time to register an ADR. Three calls today crashed and two computers said no signal. Useless.

  • VelvetVally23 Vally (@VelvetVally23) reported

    @virginmedia can your wifi not cut out randomly for ages at a time thanks

  • monmar57 Monny (@monmar57) reported

    @virginmedia Cant view Netflix again tonight, was off Wed as well.Rang Virgin and told there had been numerous complaints and it has to do with the Horizon box.Really disappointed its down again

  • yumfla Jack Hagan (@yumfla) reported

    @virginmedia Nope, got nothing and phoned the customer care who were of no help whatsover

  • TheMasterDMc Dan McKenna (@TheMasterDMc) reported

    Our @virginmedia internet has been off more than it’s been on. You’d think they’d slash our bills, but no! Don’t get virgin in Hartlepool. It’s ****!

  • jrfblogs HotundertheCollier (@jrfblogs) reported

    @virginmedia Of course not! They have spent most of the week since last Friday denying any issues and apparently you don’t make announcements at all about intelligent Wi-Fi issues even though you provide it and there is no Wi-Fi without them. Have lost days of work.

  • _cashtonn_ mami chulo (@_cashtonn_) reported

    @KnightRider180 @virginmedia Even googling this just led to articles about this service at the end of 2024. No registration page to get wifi rn. If I could find it myself, I wouldn’t be resorting to tweeting virgin.. honestly appalling

  • daveambler Dave Ambler (@daveambler) reported

    @virginmedia Potentially leaving VM, poor customer service doesn't help in this regard

  • BkpWs Bkp Bert (@BkpWs) reported

    @virginmedia Hey there, I'm having problems with my internet connection, it keeps disconnecting randomly throughout the day, I've made a complaint and the answer was that there is a problem in the area and that it should be fixed by 13th of March but it still hasn't been fixed.