Virgin Media

Virgin Media Outage Report in Rochester, Medway, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Rochester come from postal codes ME1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rochester, Medway, England 03/18/2025 08:05

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rochester, Medway, England

The most recent Virgin Media outage reports came from the following cities: Upminster, Rochester, Maidstone, Chatham, Gillingham, Southend-on-Sea, Grays, Borough of Thurrock, Gravesend, Canvey Island and Sittingbourne.

Loading map, please wait...
City Problem Type Report Time
United KingdomUpminster Wi-fi
United KingdomRochester TV
United KingdomMaidstone E-mail
United KingdomChatham Internet
United KingdomGillingham Internet
United KingdomUpminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @vmbusinesshelp @virginmedia Oh you mean the web chat which is hardly ever available when there aren’t problems...and is now impossible to get on. LOL

  • PaulLindsay10 Paul Lindsay (@PaulLindsay10) reported from Sutton at Hone, England

    @virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!

  • SpencerSCarter Spencer Carter (@SpencerSCarter) reported from South Ockendon, England

    Really shocked, but sadly not surprised, by the service from @virginmedia as an existing customer for many years, I’m overlooked in favour of new ones. No care and lack of customer loyalty. Will be talking about it on my show tomorrow

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!

  • OL_Vision Omid 👨🏻‍💻 (@OL_Vision) reported from Sutton at Hone, England

    @NoelClarke @skytv @NOWTV Damn you @virginmedia

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience

  • TomRoss_ Tom Ross (@TomRoss_) reported from Southend-on-Sea, England

    @virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @virginmedia @vmbusinesshelp Been there. Tell you to use the residential service checker, which says no problem. Phone lines have long queues. Service outage is country wide.

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia are you going to follow sky and cancel our sky sports subscription

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!

  • LiamWren liammwren (@LiamWren) reported from Rochester, England

    Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia Look at the thread, it’s not me that’s not receiving your service!

  • LonglandNick nick longland (@LonglandNick) reported from Sutton at Hone, England

    @virginmedia is there a problem with your tv sevice at mo , in SM postcode

  • wn1wn1 jonathan walden (@wn1wn1) reported from Southend-on-Sea, England

    @virginmedia Not working here in Southend on most channels

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia I was some time ago but that was because I had entered my number I don't know what number they tried to call as they would not tell me so poor it really is and after 15 years 🤣

  • sharonblaxland Sharon (@sharonblaxland) reported from Southend-on-Sea, England

    @virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta

  • PaulLindsay10 Paul Lindsay (@PaulLindsay10) reported from Sutton at Hone, England

    @virginmedia has the worst #CustomerExperience #customeservice of any company! No email answer, no call back by manager as promised. And over a 3 month period.....can’t say I’m not patient or haven’t followed up! #Disgraceful #onholdfor12minutes

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dakotafiction carl (@dakotafiction) reported

    @virginmedia I’m calling the help line now. and it just says there’s no issues in my area or modem isn’t connected properly so reset it etc. iv done all that a Few times

  • m56095764 m (@m56095764) reported

    @virginhelp @virginmedia yh hurry up and fix it

  • RobFell Bob Fell (@RobFell) reported

    @virginmedia Of course but it’s not been updated. Eventually spoke to a person after waiting 45 mins. They confirm service down again. Should be back at 1500

  • CEdvardz The Edvardz (@CEdvardz) reported

    @virginmedia You clearly aren’t reading the words! Calling the 0345 number or using the WhatsApp bot is pointless I have used both >8 times to no avail! Like you they can’t help. I will not call them again!! #virginmediaisdodgy

  • cathmorton1979 Cath (@cathmorton1979) reported

    @virginmedia My Mums phone line is completely dead. We have tried switching phones so it is an issue with the line. The postcode is DE21 . Any help that can be given as she is reliant on a telephone line. Kind Regards Cath

  • ClaireSmalley12 Claire Smalley (@ClaireSmalley12) reported

    @virginmedia The issue that this related to was actually resolved… however things have got a hell of a lot worse since! I vowed never to use VM years ago due to poor customer service and I am remembering why!

  • TinyTweetSNC Rachel Barratt (@TinyTweetSNC) reported

    @virginmedia On a wired connection I get anywhere between 300 and 600 download and still between 0.1 and 2 upload. There has been outage after outage according to your technical team but I don’t see how this can continue happening for 2 months and you think it’s alright?!

  • woodymufc88 Craig wood (@woodymufc88) reported

    @virginmedia It’s not showing any issues, but they are intermittent. So it will just drop randomly for 5-45 mins sometimes

  • 8bitnitwit 8bitnitwit (@8bitnitwit) reported

    @virginmedia The problem is still continuing with Telegram, I don't seem to have a problem with any other services. Are you able to check if there's a root cause for the issue or if there is any configuration I need to perform on the VM router? It's on default settings at the moment.

  • NeilNeart Neil Neart (@NeilNeart) reported

    @VirginMediaIE The sound has been stopping on playback of #VirginMedia tv channels for weeks. We have turned it off and on, checking connections, etc. There does not seem to be any problem with live tv. Can you please fix this?