Virgin Media Outage Report in Rochester, Medway, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Rochester come from postal codes ME1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 21: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Rochester, Medway, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Upminster, Rochester, Maidstone, Chatham, Gravesend, Sittingbourne, Grays and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Upminster |
Internet | |
| Upminster |
Internet | |
| Upminster |
||
| Rochester |
Internet | |
| Upminster |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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Carol Dover
(@CarolB29041964) reported
from
Stifford, England
Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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Davidp
(@Davidp1103) reported
from
Snodland, England
@virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too
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Kim Edwards
(@KimEdwards48) reported
from
Stifford, England
@AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long
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⚒Mark Sands⚒
(@marksands69) reported
from
Rainham, England
Anyone still having broadband issues with @virginmedia
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Mark Gould
(@yiddo71) reported
from
Rainham, England
@virginmedia what is going on with broadband not working in ME7 area?? Cannot access website either so unable to check status…
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Gingerbread Man
(@bigben9696) reported
from
Rainham, England
@virginmedia no Internet and the website down....have you tried turning yourself off and on again?
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia When I am advised by City Fibre when the service is going live I will then choose an alternative supplier all of which will be cheaper than Virgin and then advise when I would want your service disconnected
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.
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Scott Wickham
(@Scott_Wic) reported
from
Rochester, England
@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Morgan Silvain
(@morgansilvain24) reported
@virginmedia Yes it says there’s a broadband issue in my postcode but it’s been this way for 3 days now between the same times each day? Can this be permanently fixed please it’s causing quite the issue
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David 🌳🇬🇧🏴🇺🇦
(@Davidlmarriott) reported
@virginmedia @skytv say one touch service only applies to broadband. @virginmedia say that Sky have control of my account and I cannot now cancel separate parts of my package due to CJM process.
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David 🌳🇬🇧🏴🇺🇦
(@Davidlmarriott) reported
@virginmedia However your team (3 hours of back and forth) say that this applies to TV, Broadband and Phone, and cannot cancel my TV package in the meantime. So I’m locked in to both providers paying £300+ per month @Ofcom
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Morgan Silvain
(@morgansilvain24) reported
@virginmedia my WiFi has been down between 1 and 4pm every day this week - is there an issue linked to the heat or?
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Naresh Kaushik
(@naresh_k) reported
@virginmedia is down in London - tv as well broadband! Not for the first time they are proving themselves to be unreliable!
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mick harkin
(@mickharkin68531) reported
@otterman62 @virginmedia Why would a domestic service provide compensation for business use?
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otterman62
(@otterman62) reported
@virginmedia i'll try and post this before my internet goes down again! up and down all day yesterday and now again today! terrible service.
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Louise Mcknight
(@McknightLB) reported
@virginmedia Yeh it’s demonstrably worse been completely off for about an hour or more now, I get these things can be tricky to track down but with the money virgin gets from it’s customers you’d think keeping it operational would be more of a priority to you guys!
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David 🌳🇬🇧🏴🇺🇦
(@Davidlmarriott) reported
Still trying to cancel @virginmedia tv package. They are now quoting made up information about the one touch switch. Meanwhile, my bill has gone from £104 per month to £194 to £216 and they won’t cancel. Avoid ever joining @virginmedia
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Vicky 💙
(@deadstar37) reported
@virginmedia Nope. Still won’t let me. I get “As there may be a problem with your device's settings, we aren't able to let it sign in to My Virgin Media for security reasons Try signing in on another device.”