Virgin Media

Virgin Media Outage Report in Rochester, Medway, England

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The latest reports from users having issues in Rochester come from postal codes ME1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Rochester, Medway, England 09/27/2025 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Rochester, Medway, England

The most recent Virgin Media outage reports came from the following cities: West Malling, Southend-on-Sea, Chatham, Maidstone, Rochester, Gillingham, Grays, Gravesend and Upminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomWest Malling Total Blackout
United KingdomSouthend-on-Sea Wi-fi
United KingdomSouthend-on-Sea Wi-fi
United KingdomSouthend-on-Sea Internet
United KingdomChatham Internet
United KingdomChatham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

  • anna0898 Anna Bellwood (@anna0898) reported from Sutton at Hone, England

    @virginmedia There is an issue in my area. Expected time for the issue to be resolved is four hours away 🙄

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.

  • Mike__Lloyd Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    @virginmedia clearly there is a speed problem with Virgins internet speeds tonight looking at others and i am also having the same sorts of sub 10mbs speeds.

  • ajb_ltd AJB Consultancy Group Ltd (@ajb_ltd) reported from Sutton at Hone, England

    @virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.

  • john22_1 john (@john22_1) reported from Southend-on-Sea, England

    @simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia It's the router signal is not strong and stable enough as have had several engineers here and they have said the same so lots of money for poor service :-(

  • anna0898 Anna Bellwood (@anna0898) reported from Sutton at Hone, England

    @virginmedia WiFi down all day twice this month! What is going on! This girl needs to work 🤓

  • john_groves1308 john groves (@john_groves1308) reported from Maidstone, England

    @virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!

  • ajb_ltd AJB Consultancy Group Ltd (@ajb_ltd) reported from Sutton at Hone, England

    @virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.

  • candylion5 Sam Hicks (@candylion5) reported from Sutton at Hone, England

    @virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!

  • nisbig10 philip gibson (@nisbig10) reported from Sutton at Hone, England

    @virginmedia what an absolutely shocking service , on and off the phone from 11:00 am until 22:00 regarding my broadband service , nobody has a clue to what’s happening , been given completely conflicting information and website giving false information #offcom will receive copy

  • ajb_ltd AJB Consultancy Group Ltd (@ajb_ltd) reported from Sutton at Hone, England

    @virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.

  • candylion5 Sam Hicks (@candylion5) reported from Sutton at Hone, England

    Internet from @virginmedia cut out every day for the last at least 2 weeks. Customer service is abysmal. Bye.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pistonitaway Kat (@pistonitaway) reported

    @virginmedia appalled by your service and lack of communication lately particularly after calling twice this week re: my dodgy connection only to be fobbed off.

  • HighSorceryOff Higher Sorcery Officer (@HighSorceryOff) reported

    The nerve of Virgin Media to give me the chance to terminate my contract by March 2nd, because they are putting up the price of my broadband by £3.25/mo from March 1st! Meanwhile Vodafone will just put the price of my contract up once a year without telling me or letting me quit

  • Mark_Davies81 Mark Davies (@Mark_Davies81) reported

    @virginmedia can you please let me know how i can get through to your customer service team. Need to call or chat regarding an incorrect bill

  • huggybearcat Huggybearcat (@huggybearcat) reported

    @frannyb1972 @virginmedia Same with me. Had a WhatsApp chat for 5 hours cos person dealing with multiple customers and said "system problems". Phones saying call tomorrow. Had enough.

  • PaulTay43772850 Paul Taylor (@PaulTay43772850) reported

    @virginmedia yet again customer service is atrocious. Been on hold 6 times in 2 days, each time for 30 mins plus and then get cut off as soon as I'm put through. Why can't you just talk to someone and get your problems resolved!

  • AmitMahay1 Amit Mahay (@AmitMahay1) reported

    @virginmedia Okay and my issue????

  • TrishTheHat T M (@TrishTheHat) reported

    @virginmedia Before I do that how will this help with the laptop outlook account outgoing emails?

  • amortgagenow A Mortgage Now (@amortgagenow) reported

    @virginmedia do we have broadband issues in TW12?

  • Vivsnewtwits Vivi H (@Vivsnewtwits) reported

    I can cancel by calling a call centre I cannot get through to - or in writing. Even though you can send my bill via email, oddly I cannot cancel via email. Double standards @virginmedia Surely if you have an email address attached to my account, I can email you to cancel?

  • GH12117243634 GH121 (@GH12117243634) reported

    @virginmedia @AdilConsultant How did you get the WhatsApp number please? I need to call to cancel but keep being cut off. I can’t cope with listening to Ed Sheeran on repeat for an hour again.