Virgin Media Outage Report in Rochester, Medway, England
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The latest reports from users having issues in Rochester come from postal codes ME3 and ME4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Rochester, Medway, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Southend-on-Sea, Canvey Island, Rochester, Maidstone, Gillingham, Snodland, Gravesend and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia Media services. I do, but we are going through a divorce, so tension is an issue, and we have already ‘dealt with it’ but no one your end has actioned the transfer or is prepared to help. You had my £20 and ID and proof of address and transfer form on 21/3/19 so well over 30 days
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Jonnie Jensen
(@JonnieJensen) reported
from
Maidstone, England
@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
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Football 4 All
(@WUFC2005) reported
from
Southend-on-Sea, England
@virginmedia nothing but issues. 2G & 5G always stops working. Updates happens when ever it feels like. And every time I contact Virgin, it's like talking to a 6 year old.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@vmbusinesshelp @virginmedia another day and still no business phone lines now into day six, figures are down and angry emails from existing customer as they can't get through on the phone. Looking forward to getting the standard "sorry to hear" tweet which leads to nothing.
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Chris Tring
(@drongo123uk) reported
from
Gillingham, England
@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hello, I've tried rebooting the hub and it has made it worse. There was nothing listed on the site as a problem for my area. I can't get through anything on Netflix without 4,5 maybe 6 stops to buffer.
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia why oh why do you keep sending me paper bills AND charging me for them, I have never asked for a paper bill and have phone to cancel them twice 😡🤬 and this morning what do I get 😡😡😡
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia @MoneyTelegraph I am horrified at the appalling customer service and staff attitude that I have experienced over changing the name on my account. I have returned the paperwork, it’s been over 30 days and all I am getting is ‘computer says no’ Shocking
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Karl Holden
(@karl_holden) reported
from
Gravesend, England
@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@virginmedia no one will help me because my name ‘isn’t on the account’ but it should be if the transfer had been actioned properly. You have the form and my ID etc. Yesterday someone would help, today no one will. I can’t even speak to disconnections, because of this problem!
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi thanks already tried lots of this and we've only had the problem for past couple of days so I can't see why it would be an issue with the Ethernet cable or positioning.
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Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
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Sharon
(@sharonblaxland) reported
from
Southend-on-Sea, England
@virginmedia has gone down, no internet and only a few obscure tv channels.... that I’m watching, so I can keep watching telly 😳
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom G
(@tomgriff88) reported
@virginmedia can anyone help me? Moved house and no broadband after several weeks of paying for it. No answer on phones, chat useless, faqs useless, no answer to complaints. Either needs an engineer out or might be as simple as it’s not been activated!?
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Velfina
(@Sadon_Emsi) reported
@virginmedia No, there hasnt been a single day my internet didnt go down from 30s to hours to days apparently and no issues being reported in the area
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London Child Assessment Practice
(@tlcap_) reported
@virginmedia What is effecting the poor service what else is happening
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Chloe Kelly
(@KellyChloek) reported
@virginmedia Hi, no there are no known issues in the area. I called your number and the line was automatically tested and the message suggested rebooting which I’ve done quite a few times today
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spikeymikey
(@spikey_mikey72) reported
@virginmedia Yeah been on phone for 2 hours still no replay too. Other than telling me to buy a £40 dongle from you shocking way to treat a new customer when the lack of service is your fault
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Mia
(@pne_mia) reported
@virginmedia Hi - I wrote a letter to cancel my contract which is coming up to expiry. I have heard nothing in response, nothing has changed on my online my virgin media profile -how do I know I won't still be charged next month?! Cannot get through to you on phone or text.
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Andrew Kelly
(@drew_k2) reported
@virginmedia any update on service in E17? Twice in less than a month that I've been without Internet.
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Consumer.
(@ConsumerThing) reported
@virginmedia @susanhconsult They don’t care about you. Never have never will. Generic copy paste on here and you’re doing nothing but wasting your energy.
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Carolyna
(@Carolyna_S) reported
@virginmedia No engineer arranged, was spoken to like I’m incompetent, advised to just keep it off as a long term ‘solution’ have had two engineers and a third come to resolve an issue in the area a month ago!
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Hettie Steer
(@Squirrelphile) reported
@virginmedia so what is my solution here? Your text service is terrible, your customer service call centre is worse. Oh I know, call, again, wait in a queue again. Get hung up on. AGAIN. Not pleased.