Virgin Media outages and service status in Rochester, England

Problems in the last 24 hours in Rochester, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Rochester, England

The most recent Virgin Media outage reports came from the following cities: Grays, Southend-on-Sea, Chatham, Gillingham, Maidstone, South Benfleet, West Malling, and Canvey Island.

City	Problem Type	Report Time
Grays	TV	4 hours ago
Southend-on-Sea	Internet	12 hours ago
Chatham	Internet	1 day ago
Southend-on-Sea	Internet	2 days ago
Southend-on-Sea	Internet	3 days ago
Grays	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  ron palmer (@moebius1967) reported 48 seconds ago from Southend-on-Sea, England

  Wow Virgin media TV services are down nationwide due to a power outage. That's an awful lot of compensation.

• 
  Sean McDonald (@SeanM_ODP) reported 53 seconds ago from Maidstone, England

  @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

• 
  jordan lockey (@LockeyJordan) reported 10 minutes ago from Sutton at Hone, England

  @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 11 minutes ago from Sutton at Hone, England

  @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

• 
  Onearmedjohn (@onearmedjohn) reported 13 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  Paul Wingfield BSc CEng MIET (@pwingers) reported 14 minutes ago from Sutton at Hone, England

  @virginmedia Yes I have but the download speed is fine. The problem is that you peg the upload speeds down to 10mbs. We used to get that over copper cables. It's time to step it up a notch.

• 
  Katie Purkiss (@KatiePurkiss) reported 18 minutes ago from Southend-on-Sea, England

  Virgin Media broadband down AGAIN. Service Status website & app don’t work as no internet connection 🤨 @virginmedia

• 
  Russell Norris (@rrrussboy) reported 22 minutes ago from Southend-on-Sea, England

  @virginmedia so after weeks of unbelievably poor broadband and customer service there was an offer from you to resolve the situation with a web chat at 11am, with a link being provided here. No link. I’m lost for words

• 
  Mark Gould (@yiddo71) reported 27 minutes ago from Rainham, England

  @virginmedia what is going on with broadband not working in ME7 area?? Cannot access website either so unable to check status…

• 
  Sean McDonald (@SeanM_ODP) reported 29 minutes ago from Maidstone, England

  1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest

• 
  Nancy S (@mizznansea) reported 30 minutes ago from Aveley, England

  @virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.

• 
  Antony Collett (@heyitsant) reported 31 minutes ago from Maidstone, England

  Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 34 minutes ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  Mark 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@WhiskyOneIce) reported 36 minutes ago from Sutton at Hone, England

  @virginmedia It's okay I've taken it up with CEDR now and let them resolve it, I'm just highlighting to people how difficult it is to cancel contracts and the fact that VM consistently "loose" letters

• 
  Nancy S (@mizznansea) reported 38 minutes ago from Aveley, England

  So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 39 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 46 minutes ago from South Ockendon, England

  @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

• 
  Onearmedjohn (@onearmedjohn) reported 48 minutes ago from Gillingham, England

  @virginmedia I think she was recording a fault as far as I could make out due to her poor English

• 
  Penny Rolfe nee Acres (@wonky1961) reported 58 minutes ago from Southend-on-Sea, England

  @MartinSLewis Virgin Media wifi been unstable since June 2020. Virgin Media never resolved the problem caused me to lose hundreds of £'s. Made me lose my PIP. Virgin made me pay double because they kept charging me twice most months. They've made me lose half my PC Guarantee

• 
  Liam Stanley💙 (@SeasideAPNP) reported 60 minutes ago from Sutton at Hone, England

  @AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mr chappers (@littlechappers) reported 5 minutes ago

  @virginmedia unfortunately I'm leaving you because of the cost of the service was going up to £69 per month but a new customer can get the same package for £24 per month, my disconnection was yesterday Mon 20th July but you still haven't switched it off .

• 
  Michelle Wright (@EDsetMefree) reported 5 minutes ago

  @virginmedia been with you ever since you were ntlworld, you recently changed my phone to digital with back up emergency phone, the engineer didn’t take my disability into account, has put my phone where I can’t even get to it, impossible to get through to you as you cut the call before connecting, your now not giving me the service I am paying for and in breach of contract, so I am going to cancel my direct debit for all services including tv

• 
  Top Cat (@SpinCat1) reported 6 minutes ago

  @nel_andrie @virginmedia You’re right. A communications company that has a huge problem communicating!! 🤬

• 
  olliebrady (@BradyOllieBrady) reported 10 minutes ago

  My Virgin Media fiber broadband was installed by an NBI/Circet technician almost 3 weeks ago and is still not working due to some provisioning/configuration error on Virgin's side, I've contacted support like 5 times by now, still no sign of it being resolved. @VirginMediaIE

• 
  1050 (@skp180) reported 14 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Yh im with them and looking into changing they treat long term customers like ***** been with the 12 years you would think id offended there mum the way they treat me

• 
  Scott Ivell (@scott_ivell) reported 14 minutes ago

  @virginmedia Hi. We have no phone service at home. Service status shows no issues. when i call home from mobile says 'not been possible to connect you' so it's not our handsets - can you diagnose please

• 
  Top Cat (@SpinCat1) reported 15 minutes ago

  @virginmedia Customer complaint reference: C-2206267014 🤬👇

• 
  Adrian Weale (@Edeaulx) reported 16 minutes ago

  Hey @VirginMedia, does an incomprehensible email and one desultory telephone call when I wasn't at home and therefore not in a position to answer the 'security' questions constitute your only effort to resolve my complaint reference C-1907261424?

• 
  andrea hayes (@andreahayes121) reported 16 minutes ago

  @virginmedia @aquarius16th Hate the new interface and how it all works even to get to my recordings. Can I change back it’s awful.

• 
  TheWho87 (@TheWho87) reported 23 minutes ago

  @virginmedia Why? The fact that the internet was working with a VPN meant it wasn't an issue on my end, it was an issue on your end, plus it's working now, so you seem to have fixed the issue already.