Virgin Media Outage Report in Rochester, Medway, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Rochester come from postal codes ME1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Rochester, Medway, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Gravesend, Rochester, Southend-on-Sea, Grays, Canvey Island, Upminster, Chatham, Sittingbourne, Aylesford, Gillingham and Borough of Thurrock.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Gravesend |
Wi-fi | |
| Rochester |
Internet | |
| Southend-on-Sea |
TV | |
| Grays |
||
| Canvey Island |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
-
Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
-
Steve wilson
(@muzzlejuice) reported
from
Sutton at Hone, England
@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
-
Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
-
Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve now been told that there is no complaints team, despite the fact I spoke to them earlier. How is it possible to be so poor?
-
Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia You’ve now sent me the same unhelpful link about compensation 3 times. This will only compensate me if I have no service, and as I have a service (albeit 3mbps) this, as I’ve repeated several times, doesn’t help me. Another example of poor customer service
-
Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!
-
Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
-
Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
-
PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
-
PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
-
Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!
-
Nigel Rumsey
(@nigelrumsey) reported
from
Gravesend, England
@virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.
-
Paul Wingfield BSc CEng MIET
(@pwingers) reported
from
Sutton at Hone, England
@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
-
Michael Buckley
(@MikeBuckley2) reported
from
Gillingham, England
@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
-
Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I raised the complaint on 14/7 and I’ve heard nothing
-
Penny Rolfe nee Acres
(@wonky1961) reported
from
Southend-on-Sea, England
@Mattallwright 2 years on since I have been having trouble with Virgin Media (fingers crossed) they may have now get an uninterrupted supply after charging me late payments more than double my Media prices whilst as a Vulnerable Person they were awful
-
Russell Norris
(@rrrussboy) reported
from
Southend-on-Sea, England
@virginmedia I’ve already raised a complaint. I spoke to someone in the Stage 2 complaints team who told me it’s being dealt with and, as already mentioned, a manager would call me back at 4.30 which didn’t happen. Can someone please sort this out?
-
Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.
-
Pippa Crowther
(@getpipfit) reported
from
Sutton at Hone, England
@virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.
-
Katie Purkiss
(@KatiePurkiss) reported
from
Southend-on-Sea, England
. @virginmedia down yet again? Not able to watch On Demand and error messages. Plus their website is down. 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
thedarkmitchell
(@thedarkmitchell) reported
@virginmedia Nothing. To be honest I'm at my wits end trying to deal with you. Think it's time we moved elsewhere for our services, piss poor doesn't even come close.
-
Joanna Carr
(@jocarr) reported
@virginmedia Yes it all came back on at 9pm just as the #strictly final finished. Unfortunately a rare live experience that can’t be time- shifted, missed. And 3rd outage in 3 weeks.
-
Allis
(@allibails) reported
@virginmedia We still have no broadband,after going through all the same steps we did 72 hours previously yesterday we have been told we should be reinstated in the next 48 hours.I realise that this has been an issue between sky and virgin organising stuff but we have had little to no
-
Barry Gelfand
(@barry_gelfand) reported
@virginmedia I have spent two days and over 6 hours trying to put right what your staff messed up and to be honest I’m done with talking to incompetent people who talk the talk and do nothing. My mobile phone sim is due to be cut off because of your errors
-
Chris Taylor
(@masholly) reported
@virginmedia @virginmedia my husband has now reset a new password for our emails and it is now working. With regards to tv pin how do we reset it? Why are these problems happening plus why is it the customer that has to correct the issue?
-
Chris Taylor
(@masholly) reported
@virginmedia @virginmedia as far as we know it’s a TiVo box. Actually that is not working too well either keeps pixelating!
-
Barry Gelfand
(@barry_gelfand) reported
@virginmedia You’ve changed my contract without my consent, expect me to pay more for less, I don’t think so. Even the woman I spoke to this morning started by saying she will take notes of my complaint and then started to make comments like when you move home you are automatically changed
-
thedarkmitchell
(@thedarkmitchell) reported
@virginmedia Not really, just the usual as soon as possible guff. I get the impression no one really has any idea what's going on. Poor service seems to your forte. You sent us one of your new hub5, pity it doesn't actually work.
-
Joshua Graham
(@joshjamesgraham) reported
@virginmedia Service is back now but if you look at my account you will find a series of complete service failures with no reduction in billing. Why is that?
-
Luke Hawksley
(@Hawks8920) reported
@virginmedia Hi, i was told i would be getting my 2nd box delivered on 10/12, it never arrived and still hasnt, phoned up Thursday, agent told me needs to speak to manager and will call back and i am still yet to hear anything.