Virgin Media Outage Report in Rochester, Medway, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Rochester, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Rochester, Medway, England
The most recent Virgin Media outage reports came from the following cities: Upminster, Maidstone, Aylesford, Gravesend, South Benfleet, Southend-on-Sea, Longfield, Chatham, Gillingham and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 Upminster |
Internet | |
| Upminster |
Wi-fi | |
| Upminster |
Internet | |
| Upminster |
Total Blackout | |
| Maidstone |
Internet | |
| Aylesford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Rochester, England
Latest outage, problems and issue reports in Rochester and nearby locations:
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Aaron
(@HazardOnTrack) reported
from
Rochester, England
@virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
After contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/
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Damilola Adeboye
(@Damboye) reported
from
Tilbury, England
Virgin media decided to add £3 to the bill But the broadband service’s poor ...@richardbranson ::: Your company or franchise , can do better
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia 2/2 when I've rang them with a toy TV problem,s
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia No I've not I will call and cancel my package over the weekend
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I'm really fed up I've waited 45 minutes to speak to you to cancel my services after yet another price increase to be told I've got another 30 minutes to speak to another team I'll go sky for a cheaper deal now
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
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Mercedes BB
(@Messy_BB) reported
from
Sutton at Hone, England
@virginmedia I don’t have an Ethernet cable. Network status said its fine. Currently being tortured on hold listening to james Arthur. Catch up not working either (error c130). Trying to work from home having to tether my personal data. On my last legs with Virgin
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Kelly Dyke
(@kellydyke08) reported
from
Southend-on-Sea, England
@virginmedia checked the website apparently no issues in my area, yet tv and WiFi keeps going off 👎🏻👎🏻
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
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Karen Gale
(@karengale7) reported
from
Corringham, England
@virginmedia I was waiting to speak to your team after asking to cancel my contract and got cut off just before 9pm!!! Urrrrggghh
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Len
(@therealims) reported
from
Rochester, England
@virginmedia @SkyUK make me an offer. Your service has to be better than this
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls
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Mr.G - Longy - Graham
(@MrG48) reported
from
Gillingham, England
@JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence
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Andrew Fleming
(@Andrew007Uk) reported
from
Sutton at Hone, England
Think I am cursed with home internet. All the trouble in India and now a culmative 2 hours trying to contact @virginmedia with no success of speaking to a human back home. All data expired and phone line/TV also not working so we must refresh and start again tomorrow 😳
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S H A N
(@shannonispeng) reported
from
Southend-on-Sea, England
@virginmedia are trying to say I owe them 2 months of bills even though I can see on my bank statement I paid last months bill. Can someone please advise me as I just sat on hold for 30 minutes only for the rude inept **** to hang up on me after placing me on hold. #fuming
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Simon Chapman
(@_SimonChapman) reported
from
Rochester, England
@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
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Galina
(@mylovelybubbly) reported
from
Sutton at Hone, England
@virginmedia on hold now 30min to cancel virgin account. No wonder I wan to leave you make customers pay almost £100 for service which not good. Then u keep customer on hold for over 30min. Amazing service 😂 not recommending to anyone virgin save the money and stress!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ML
(@m_latif2) reported
@virginmedia P1. Only a couple of weeks ago and finally after 5 months I managed to have the router moved to a different location of the house and I invested £300 on a net gear mesh home WiFi solution and now it works.
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ًnee catgirl
(@renjunpace) reported
@chanflix7 i use virgin media but i think i’m switching to sky now 😭 istg wifi is the worst at night
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GingerNinjaInc
(@GingerNinjaInc) reported
@virginmedia @sabbietage Maybe you should call your customer instead of trying to communicate over twitter? You know like a responsible company who is charging someone should do? 3 weeks is disgusting! I hope that you'll make sure this gets sorted and I hope they get reimbursed.
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Sri
(@sridhar39) reported
@virginmedia Very poor broadband network in HA5 area for the past week. What’s going on? Disgusted with poor connectivity issue for the past couple of months. Thinking of changing service provider now. #virginmedia #virginmediadown
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Neill Boatman
(@neillboatman) reported
Cannot believe we are still waiting for @virginmedia to resolve our service issues. Never dealt such disgraceful support and service.Always happy to take your money but when it comes to #support by far the worst I have ever dealt with. How do these people get away with it
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bredei macboyle
(@bredeimacboyle) reported
@virginmedia I spent 1 hour 3 mins holding on your telephone system before you unilaterally ended the call today. 360 not working (you haven’t sent the box...)
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ML
(@m_latif2) reported
@virginmedia P2. My issue is that I’ve been receiving very poor and in some cases no broadband and WiFi in my home and I’ve been charged the full amount each month and now I’m in a position to renew my contact I’m being asked to pay even more each month for the same service, this is unfair.
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Bea
(@B_trisss) reported
Day one of switching from @virginmedia to @bt_uk and honestly I didn’t think a WiFi provider could get any worse than virgin until BT came at the 11th hour, argued about installing the cable and drilled a ridiculous hole in my walk. Great service 👍
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Swapp
(@zSwxpp) reported
@virginmedia fix your internet please on 100 + ping constant.
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James
(@jamesrjwyatt) reported
@virginmedia There were reported issues and we thought they were resolved but they’re really not and we’ve waited over an hour trying to get through to someone. Can we get help in any other way?