Virgin Media

Virgin Media Outage Report in Aveley, Borough of Thurrock, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Aveley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aveley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Aveley, Borough of Thurrock, England 03/18/2025 17:45

March 18: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Aveley, Borough of Thurrock, England

The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Ilford, Leyton, Upminster, Walthamstow, Lewisham, Basildon, Rochester, Bexleyheath, Newham, Poplar, Chingford, East Ham and Chatham.

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City Problem Type Report Time
United KingdomDagenham Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Aveley, England

Latest outage, problems and issue reports in Aveley and nearby locations:

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    VirginMedia used to have an executive team which were willing put things right by hearing customer complaints, investigating them, and providing fair solutions. Is that team still available? @virginmedia

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia The VM app says no service problems but I have 8MB download tonight on a 200MB service. Lots of disconnects today too. Calling 150 results in them telling me to wait for it to get better.

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?

  • KBHeadteacher Keith Barr (@KBHeadteacher) reported from London, England

    @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @HavocTechie @virginmedia Thanks. Router has been rebooted and factory reset. I installed a wired Lan in lockdown 1 to solve poor wifi but unplugging that switch and going straight into the router doesn’t work either. Now no service at all. 😩Again.

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Your agents promised respectively on feb 13 and mar 6 to get back via writing; sadly I’ve heard nothing from them. You are unreliable and time wasting and now would cut off the service again due to another ‘outstanding’ bill

  • philipwallingon The Wing Commander (@philipwallingon) reported from Sutton at Hone, England

    @virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    I’ve had awful internet speeds for a couple of weeks from @virginmedia . (<10MB on a 200MB plan) Their call centre has said this is due to an upgrade that will take a week to complete. Which ISP do I move to?

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    Morning @virginmedia, your famously unreliable but expensive broadband service is down in Walthamstow (again)

  • M0BPQ Steve Bunting (@M0BPQ) reported from Walthamstow, England

    @virginmedia Sadly the service is rubbish again today after a couple of ok days.

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Really cannot understand why virginMedia has selected to lower down its customer service quality? What did it get, a cheaper labour ??

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia I was told by Mark in your call centre in the Philippines that this was planned maintenance and my connection will be down until 24th - I wasn't informed this was going to happen. I need broadband to work from home 🤷

  • chinaheart7 Karen Louise 💙💞🌈🙏 (@chinaheart7) reported from Dartford, England

    @Matthew_Wright @virginmedia Go to BT. Never had any BS from them.

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @BruceBa06826486 @virginmedia Why would virginMedia CEO hire the bullying to treat the customers like this ?!

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia my internet appears to be down, and your status page appears to suggests it’s up. Any idea if there an issue? E11

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Apart from saying sorry, can you genuinely do something to help customers ?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MGGC2019 Mysterious Gamers (@MGGC2019) reported

    @virginmedia Have just had the WORST customer service on phone trying to understand why my bill nearly doubled to find my contract over & instead of trying to help me set up a new one that is good for me as I'm disabled & have low income, I get told to cancel? Can anyone help me?

  • LDC82 Lee Clapham (@LDC82) reported

    @virginmedia hi I’m trying to cancel the installation of my new services and being on hold for ages just to be passed to someone else.

  • MeNyrbie Me (@MeNyrbie) reported

    @virginmedia super crap service. Havin issues since install date 5wks ago. Still not resolved. Being passed around depts as noone can give an update. Keep getting cut off. Disgraceful. @bt_uk do you have any deals?

  • Andy42899006 Andy (@Andy42899006) reported

    @virginmedia why do you constantly keep shutting down the internet in Birmingham every time I'm in the middle of a meeting?!?!?!

  • CunliffeTina Tina Cunliffe (@CunliffeTina) reported

    @Ash_Attack1979 @virginmedia Your lucky then I have been having problems for a year with them I have been promised all sorts. Never got them. After awhile you will probably start getting problems. Won't fix

  • 1andyfrost Andy frost (@1andyfrost) reported

    @MartinSLewis have you had many complaints about @virginmedia, for two months I have been contacting them and being told my service is cancelled only to receive another bill a month later, now demanding emails, affecting my credit score. Any advice?

  • StooshDivina Something_aboutDivina (@StooshDivina) reported

    @virginmedia can someone contact me. The service is terrible and your customer service representative I just spoke to is incompetent.

  • JNewmaj John Newman (@JNewmaj) reported

    @virginmedia my broadband is painfully slow with download of 27 Mbps and upload of 1 Mbps. Very difficult to work. I'm paying for 100 Mbps. I've run your test and it thinks all is fine. Clearly it's not. Please sort .

  • pandieb pandie bronsdon (@pandieb) reported

    @virginmedia Almost 24hrs without broadband in the CR0 area now. Three fix times so far, all missed. I need to be able to work! It's not good enough

  • olibennett Oliver Bennett (@olibennett) reported

    @tonymc39 @virginmedia I had a terrible time with @virginmedia whose breezy social media is entirely at odds with its venal pricing and inefficiency