Virgin Media

Virgin Media Outage Report in Aveley, Borough of Thurrock, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Aveley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Aveley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Aveley, Borough of Thurrock, England 03/18/2025 15:20

March 18: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Aveley, Borough of Thurrock, England

The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Ilford, Leyton, Upminster, Walthamstow, Lewisham, Basildon, Rochester, Bexleyheath, Newham, Poplar, Chingford, East Ham and Chatham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Aveley, England

Latest outage, problems and issue reports in Aveley and nearby locations:

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’d gladly text for some help! Off tomorrow, have the time. 😎

  • yusTHFC YUS (@yusTHFC) reported from Walthamstow, England

    @virginmedia TV and broadband both down missing the @NFL and gona have to watch the @SpursOfficial game on my phone... what a day for it to happen

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @nlitchfield @virginmedia @YodelOnline Aye, the fact it’s become a bit of a critical service from me to be able to work from home.

  • VishP19 Vish (@VishP19) reported from Ilford, England

    @virginmedia #virginmedia Yes. A call to say they can’t make it! Would rather I was notified in the morning than wasting my day waiting. Shockingly poor customer service!!

  • Urzzz Rob McGowan (@Urzzz) reported from Bromley, England

    @virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.

  • neiljcdawson Neil Dawson (@neiljcdawson) reported from Sutton at Hone, England

    Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    Not the best start to life as a @virginmedia customer. Radio silence from @YodelOnline who are supposed to be delivering the router, and stuck in an online queue for 45 minutes so far waiting to speak to a customer support advisor...

  • OlaAgbaimoni Ola Agbaimoni (@OlaAgbaimoni) reported from London, England

    @virginmedia Hi please send an engineer to my house to sort out the useless Hub 4 box that replaced my reliable and efficient Hub 3. I have asked the community for a solution and they say get engineer out to separate the 2 and 5 GEXT. Fed up of paying good £ for a crap service!

  • sorcha_b Sarah Byrne 💙 (@sorcha_b) reported from Walthamstow, England

    @virginmedia not great customer service...surely it can’t be that hard to explain why I’m paying £20 more per month for a basic package...

  • BellaMarieUk Bella-Marie (@BellaMarieUk) reported from Walthamstow, England

    @virginmedia what is going on with your #broadband service. Every single week for the past month is getting worse and worse. Plus it’s not just me, friends in this region are experiencing the same problem. Very frustrating especially when I’m in the middle of a Zoom meeting.

  • AshleyRix1 Rixy (@AshleyRix1) reported from London, England

    @virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for

  • jit_singh99 Jit (@jit_singh99) reported from Romford, England

    I’m a new customer with @virginmedia. Should be getting 200MB download. But literally move 2/3 meters away from router and it drops significantly and device is just buffering. Furthermore trying to resolve this via ur call centre is a joke. Been on hold for 50mins now.

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    @virginmedia having trouble with my broadband speeds having installed hub4 and spent over an hour trying to get through to customer services. Can you help please?

  • DubtricksGaming dubs (@DubtricksGaming) reported from Enfield Lock, England

    Try to cancel my broadband but can't be on the phone longer than 3 minutes because my sky mobile keeps cutting out @SkyHelpTeam @virginmedia

  • neiljcdawson Neil Dawson (@neiljcdawson) reported from Sutton at Hone, England

    I see you @virginmedia after an hour of waiting you just hang up. This is rubbish

  • MarkChoueke Mark Choueke (@MarkChoueke) reported from Enfield Lock, England

    Was there not some way you could have enabled us to plan ahead with a warning you were going to do whatever it is you’re doing? It took me calling your phone-bot to find out. I trust loss of service and inconvenience will be reflected in this month’s @virginmedia bill? RSVP

  • fatsherkey Anuradha (@fatsherkey) reported from Bromley, England

    @virginmedia your online bot is so rubbish. How on earth can I speak to a human who can help me to sort out my issue?

  • MarkChoueke Mark Choueke (@MarkChoueke) reported from Enfield Lock, England

    @virginmedia Hi @virginmedia, who said anything about leaving? I haven’t gone there yet. I’ve asked for a discount for lack of service and to have a proper discussion about losses. I’m self employed and working from home. I’m looking for some of that customer-centricity stuff.

  • MarkChoueke Mark Choueke (@MarkChoueke) reported from Enfield Lock, England

    @virginmedia Ironically, one of the zoom meetings I’ve had to postpone due to a lack of warning about my @virginmedia WiFi going down for the day, was an interview with one of your own directors for a client. I can’t express how bad you’ve made me look today. Happy to talk when you’re ready.

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I have a hub 3. I’ve used the app and it acknowledges black spots in the bedrooms, within 20 ft of router. I got a link for a free booster, but the link was dead. I need help to get these issues sorted. CS. are uncontactable. There are no more trouble shooting steps left!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • catvarley Catherine Varley (@catvarley) reported

    @virginmedia I was told that the engineers were working on it, but that it was a complicated fix and they didn’t know when it would be fixed.

  • catvarley Catherine Varley (@catvarley) reported

    @virginmedia Wow. Please read my tweets - I’ve been calling it for DAYS, it tells me there’s a problem, but that’s all. I give up, I’m moving providers, not just the service but the support from VM is abysmal.

  • Zosephine05 Zoè Seber (@Zosephine05) reported

    @virginmedia No out telephone line is still down and our box in the living room is still rebooting. My dad will be contacting you again today about it as the telephone been down since Friday.

  • mmaryJ Jill D 💙 (@mmaryJ) reported

    @virginmedia They are at the moment but we lose the signal several times a day anyway. Twice since yesterday already. It’s not stable.

  • JarrieSam Sam Thompson (@JarrieSam) reported

    @virginmedia It’s been ok last couple,e of weeks but is prone to short breaks in service

  • Lloydy_2020 Paul Lloyd (@Lloydy_2020) reported

    @virginmedia I explained the day i renewed that we were struggling badly for signal upstairs. They showed me how to use the connect app which showed bathroom, back & front bedroom all poor. Then nothing was said since! Ive contacted 4 times since including chat / support on app, no reply

  • lyndonstb Lyndon (@lyndonstb) reported

    @virginmedia That’s terrible. You ask us not to call to keep lines free for urgent issues and this is a simple matter to send an additional pod. Not to mention getting through on the phone wastes my time too.

  • BestGirlMiwa Miwa Kasumi 💙Tsundere gang (@BestGirlMiwa) reported

    @virginmedia FIX UR DAMN INTERNET UR SO BAD WORSE INTERNET PROVIDER ITW

  • GrosseStevie Stevie Grosse (@GrosseStevie) reported

    @virginmedia Done that already and was no help... and I can't ring between those times due to work

  • joberryreviews Jo Berry (@joberryreviews) reported

    @virginmedia It keeps getting later - apparently fix time is now 5pm.