Virgin Media Outage Report in Snodland, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Snodland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Snodland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Snodland, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Maidstone, Chatham, Gillingham, Dartford, Coldblow, Tonbridge, Grays, Erith, Borough of Thurrock and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
TV | |
| Maidstone |
||
| Chatham |
Internet | |
| Gillingham |
Internet | |
| Dartford |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Snodland, England
Latest outage, problems and issue reports in Snodland and nearby locations:
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liammwren
(@LiamWren) reported
from
Rochester, England
Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought
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nick longland
(@LonglandNick) reported
from
Sutton at Hone, England
@virginmedia is there a problem with your tv sevice at mo , in SM postcode
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
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Kieran McGinley
(@Kieran_McGinley) reported
from
Sutton at Hone, England
@Biancaaa89 @virginmedia Same for me, website says fix at 9am tomorrow. 🙃 oh, and COYWs 😎
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia I was some time ago but that was because I had entered my number I don't know what number they tried to call as they would not tell me so poor it really is and after 15 years 🤣
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Kelly 🐰
(@Kelly_QPR) reported
from
Rochester, England
@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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John warr
(@Nuovovino) reported
from
Sutton at Hone, England
@VirginMediaNews @virginmedia 4th day without internet/TV/Phone it’s taking this long because there was never a plan B. Stop lying about how long this problem will take to fix, and make sure you have a hefty compensation package.
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia a still waiting for TV & broadband to come back into service !! Any ideas, other than the 4pm, that I’ve been told for last two days 😱
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@virginmedia @vmbusinesshelp Been there. Tell you to use the residential service checker, which says no problem. Phone lines have long queues. Service outage is country wide.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
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Toby Fox
(@TobyFox92307507) reported
from
Sutton at Hone, England
@andymatthews @virginmedia Cheers Andy. Signed with BT - decent price and - get this - people on the phone who are polite, try to help and are effective - deal done in a single phone call. It's like the future!
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Chris Straker
(@chrisTstraker) reported
from
Sutton at Hone, England
@virginmedia Service just resumed 😓
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Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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Karen Holmes
(@Knocker75) reported
from
Dartford, England
@virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation
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Sue Gower MBE
(@SueGMBE) reported
from
Crayford, England
@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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Mark Burrows
(@MarkBur97728871) reported
from
Sutton at Hone, England
Can you make virgin Media go bust broadband is crap and I wast my money on it
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Neil Mead
(@neilmead) reported
from
Gillingham, England
Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike oconnor
(@me58598506) reported
@virginmedia Not good enough you pay for a service to work properly not just for the last hour I shouldn’t have to pay for it. Also I’m in a contract for you to supply a decent picture and I couldn’t even watch the under card.
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Earthling
(@erthngs) reported
@stevehudson84 @virginmedia It was the same for me! They’ve got some cheek downplaying it like this. And to respond saying the Joshua fight was okay so what’s you’re problem (it wasn’t, mine kept breaking up) is ***************. I’m going to pursue it.
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Kirstie
(@KGallagh23) reported
@virginmedia Yeah so the ‘bot’ said I’d get a reply within 4 hours and it’s now been 20 hours. So no help yet again.
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Anthony Killeen
(@MrQwest) reported
@virginmedia Hey, I've got a technical issue with my Hub and I need a replacement. I can't get any help off the phone line and the website support isn't much help either. How can I go about getting a replacement hub?
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Paul Mottram
(@PaulMottram5) reported
@virginmedia Pixilated on all the undercard fights and full blank screen with vigin error message at least 4 times and I'm pretty sure the 26 pound was to cover the whole ppv event not just the main event .poor service and a poor response from virgin
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Andrew Gahagan
(@AndrewGahagan) reported
@virginmedia Glad it was fixed for the ‘main fight’ however I paid £26 to watch all of the other fights too. Will there be compensation issues to users affected?
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Kevin the Grey
(@KevinTheGrey) reported
@virginmedia Thank you, I appreciate the issue wasn’t down to whoever is responding here but I watch live boxing to watch it live; after the event it’s not the same. Yes it was fixed for the main event but when it’s pay per view it really isn’t good enough! Meanwhile I won’t be calling...
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joseph langton
(@jnlangton) reported
@Mancman10 need to get through to #virginmedia tech help as i cannot get Amazon tv on the second box
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kwilliam
(@kwilliam111) reported
@virginmedia The issue was not fixed on my tv. Your insistence to the contrary is typical of your abysmal customer service. As I said, I have video evidence @virginmedia
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James Ratcliffe
(@jayratciffe88) reported
@virginmedia Virgin is an absolute crock of ****! I pay for your "fastest internet" which is utter ****! I will be requesting a partial refund atleast and will be cancelling by virgin media package. I simply can't take your shocking service anymore!