Virgin Media Outage Report in Snodland, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Snodland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Snodland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 21: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Snodland, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Coldblow, Rochester, Erith, Dartford, Chatham, Gravesend, Kent, Tonbridge, Grays and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Coldblow |
Internet | |
| Rochester |
Internet | |
| Erith |
Internet | |
| Maidstone |
TV | |
| Dartford |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Snodland, England
Latest outage, problems and issue reports in Snodland and nearby locations:
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Carol Dover
(@CarolB29041964) reported
from
Stifford, England
Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia
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Davidp
(@Davidp1103) reported
from
Snodland, England
@virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too
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Kim Edwards
(@KimEdwards48) reported
from
Stifford, England
@AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long
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⚒Mark Sands⚒
(@marksands69) reported
from
Rainham, England
Anyone still having broadband issues with @virginmedia
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Mark Gould
(@yiddo71) reported
from
Rainham, England
@virginmedia what is going on with broadband not working in ME7 area?? Cannot access website either so unable to check status…
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Gingerbread Man
(@bigben9696) reported
from
Rainham, England
@virginmedia no Internet and the website down....have you tried turning yourself off and on again?
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia When I am advised by City Fibre when the service is going live I will then choose an alternative supplier all of which will be cheaper than Virgin and then advise when I would want your service disconnected
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.
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Scott Wickham
(@Scott_Wic) reported
from
Rochester, England
@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
Sutton at Hone, England
@virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Fryer
(@JayLinAntiques) reported
@virginmedia So we're we're updated last night informing you'd come today 21st, nobody arrived. Called to check and now informed it will now be the 26th! I have a vulnerable person in the property and wish I hadn't called to fix the pixelation on the TV as you've made everything worse.
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Neil Malley
(@malstar79) reported
@virginmedia My elderly folks internet, TV and landline has been down since Thursday. You keep pushing back the estimated fix time, now Monday. They can’t get past your automated support systems to speak to a human about this. What on earth is going on with the BB2 area? Sort it!
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Neil Malley
(@malstar79) reported
@virginmedia My elderly folks internet, TV and landline has been down since Thursday. You keep pushing back the estimated fix time, now Monday. They can’t get past your automated support systems to speak to a human about this. What on earth is going on with the BB2 area? Sort it!
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matthew maude
(@matthewmaude) reported
@virginmedia Hi, do you have a contact email address where I can cancel my account. I've tried on webchat but they're asking for parts of a password that I don't know
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Jenny
(@Jenny49059358) reported
@virginmedia how can I get some technical help. Hub delivered with no instructions, socket is old and I can’t install the cable. This isn’t safe!
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GeekyHairyBestia
(@GeekyHairy) reported
@virginmedia Yes get my Internet back on. I’m losing money while it’s off as can not work ans can not even go home. Having to sit in my car in a carpark to get stuff done and even use phone. Been promising to sort cell issue out over a year and still nothing
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GeekyHairyBestia
(@GeekyHairy) reported
@virginmedia But a week. How is that okay on any level. Like I say I work from home and only can talk to you now as I’ve had to walk off my street to get a signal. As although I’m with you for mobile as well and live close to tower apparently I live to close to get a signal. Lucky if get 1Bar
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Rik Temmink
(@riktem) reported
@virginmedia Your 360 service is shockingly bad and so is your customer service! My box was upgraded this week, nothing but problems since. Online chat agent said he fixed it, but didn't. Phone support agent says he has to ask IT, will take 5 business days. Not good enough.
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GeekyHairyBestia
(@GeekyHairy) reported
WTF @virginmedia all your services in my local area have gone down and your stating your doing work and won’t be back on till 26th at earliest. What the hell. Why have we not been contacted before about this. This is insane and totally unacceptable on every level
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Kay Thomas
(@mrswoodwoose) reported
@virginmedia Yes there is an issue . Like there have been multiple issues these last few months