Virgin Media Outage Report in Snodland, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Snodland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Snodland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Snodland, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Grays, Tonbridge, Chatham, Coldblow, Rochester, Gillingham, Snodland, Gravesend and Shoreham.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| Grays |
Phone | |
| Tonbridge |
Internet | |
| Chatham |
Internet | |
| Coldblow |
TV | |
| Tonbridge |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Snodland, England
Latest outage, problems and issue reports in Snodland and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Sarah Waygood 💙
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Elise
(@elise_john85) reported
from
Maidstone, England
@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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Elise
(@elise_john85) reported
from
Maidstone, England
I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nightskin ☭
(@krulesurfer) reported
i’m gonna have to turn to murder if our wifi stays this bad. virgin media what ******** is ur problem ?
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Ticketyboo
(@tickety_boo2) reported
@virginmedia can someone help me with my remote control! It stopped working with my tv yesterday. I can use it for my channels etc but not volume or on/off. I have the latest virgin box. Thanks
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steph 🌼🦋
(@bbhdoie) reported
@virginmedia it has been 6 days since my letting agents contacted you and i have received no word of the delivery of the router. i am a university student with online learning and this is causing me great stress. please help
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Shaun Hemmings
(@1Man1Mountain) reported
@virginmedia No! I was promised a call back between 9:30 & 10:00 this morning to complete installation. I never received the call so have been trying to get this fixed since. I called around 11 and was told it would be working within the hour, but guess what - it's not.
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Ross
(@rossyrox) reported
@virginmedia Will you though? I've raised this many times on the phone in the last five years and nobody never knows who to speak to about it.
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Cockney
(@cockneydevil) reported
@MartinSLewis @itvMLshow I ring Virgin Media every time my current broadband "deal" runs out and they drop the price back down. Didn't have to threaten to swap last time, just asked nicely if they could save me a few quid. Credited the difference for the previous month's overpayment too.
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Matt Burton
(@mattburton72) reported
@virginmedia I will. But it difficult to understand when I pay £1400+ each year to Virgin why an engineer can’t do a call out and that I have go on a forum and do my own fault finding. That is the crux of the issue and why I think for the money I pay you don’t really value me as a customer.
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claire partington
(@mrsparto) reported
from
Ashton-under-Lyne, England
@virginmedia Done this already, and did it last time. Was still without for hours! Apparently next update is 17:00 for today's area outage. Happening far too often this.
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Razvan Neacsu
(@RNeacsu) reported
@MartinSLewis @itvMLshow @virginmedia Our contract was due to expire. Just call them, tell them you want to cancel the contract when the end date comes and don't accept any offer until you are happy. They called back and have offered Ultimate Oomph to us for £79. We pay less for more than before.
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Mathew Collings
(@mathew_collings) reported
Virgin media is the worst company I have ever dealt with. They are so clueless. Their customer service is beyond terrible. They cancelled my installation without telling me. I had booked and arranged this 3 weeks ago. Now they can’t install at my new property until the 14th Oct.