Virgin Media outages and service status in Grays, England

Problems in the last 24 hours in Grays, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grays, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Grays, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Dagenham, Billericay, Ilford, Canvey Island, Romford, Gillingham, Chatham, Orpington, Chigwell, Barking, Bexleyheath, Welling, Brentwood, and Gravesend.

City	Problem Type	Report Time
Basildon	Internet	13 hours ago
Dagenham	Internet	14 hours ago
Billericay	E-mail	14 hours ago
Ilford	Internet	1 day ago
Ilford	Internet	2 days ago
Ilford	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Grays, England

Latest outage, problems and issue reports in Grays and nearby locations:

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 4 seconds ago from South Ockendon, England

  @virginmedia It’s everything downstream of the LAN ports, so wifi on the box is on and working but all his wired network is offline. I have asked him to check all the cabling to make sure it’s all connected.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 1 minute ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  Sharon Cooper (@vamplady35) reported 5 minutes ago from Gillingham, England

  @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 11 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  jordan lockey (@LockeyJordan) reported 12 minutes ago from Sutton at Hone, England

  @virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment

• 
  Nigel Rumsey (@nigelrumsey) reported 13 minutes ago from Gravesend, England

  @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 22 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  Steve wilson (@muzzlejuice) reported 27 minutes ago from Sutton at Hone, England

  @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

• 
  Richard Noble (@Richard09499442) reported 31 minutes ago from South Ockendon, England

  @virginmedia I have never been able to access the app. Its says i will receive an email to verify it but never arrives. Ive contacted virgin a few times but the issue doesn't get resolved!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 34 minutes ago from Sutton at Hone, England

  @virginmedia John - lights are on but the external fault has already been established. It is a contractor that has to deal with the issue - one claimed to have done it but it failed to work - now you contractor is failing to respond to requests by your colleagues 4 updates on a new commission

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 35 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 40 minutes ago from Sutton at Hone, England

  @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 41 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 44 minutes ago from Sutton at Hone, England

  @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

• 
  Nick Miller 🇺🇦 (@NickMillerUK) reported 47 minutes ago from South Ockendon, England

  @virginmedia somehow you have reset my Dad’s Virgin media box, LAN seems to be off and the wifi on it is back on. This is rubbish because we have network setup there with much better hardware than your box. Now none of it works and I am hundreds of miles from his house. Why?

• 
  Andrew Battle (@andy_s_battle) reported 48 minutes ago from East Ham, England

  @virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think

• 
  Matt Frow (@Matty411) reported 48 minutes ago from Corringham, England

  @virginmedia I hope you can help me. When I try to watch TV on virgin tv go,but it come up something went wrong error comes up (even if I use another account). I hope you can help me.

• 
  Wesley Dolly (@wesleyddolly) reported 48 minutes ago from Ilford, England

  @virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 55 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Carol Dover (@CarolB29041964) reported 57 minutes ago from Stifford, England

  Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  LP (@____LP____) reported 2 minutes ago

  @virginmedia My broadband was down for about 20 hours in total but finally came back an hour ago, so that's something!

• 
  RM (@R_M_Bargains) reported 8 minutes ago

  @TheiKevin What I don't get is why the @virginmedia iPlayer app hasn't got the UHD streams only the TVs slow built in app

• 
  Darren Coomer (@coomerdarren) reported 9 minutes ago

  @virginmedia Why ? I've resolved the issue I had myself O2 have been absolutely useless & now you want to help please don't reply to this.

• 
  Stephen Hampson (@StephenHampson) reported 9 minutes ago

  @gblondon1 @skytv Wait till the new customer vibes runs out and they treat you the way sky did. Increase in bills and decrease in customer service. Isn't this right @virginmedia

• 
  Nicholas Reicher (@NSReicher) reported 10 minutes ago

  @PeteUK7 @virginmedia We had the same problem with Verizon. We told them my father in law didn't abandon his service-he died. And we were positive if given a choice, he'd have preferred to continue using their service. Verizon canceled.

• 
  antony coyne (@Ant78uk) reported 13 minutes ago

  @virginmedia sort your payment page out on the app and online will you I can never get past the bank approval part for the last few months

• 
  Qwerty (@jimjam1234567) reported 14 minutes ago

  @gblondon1 @skytv Asked Virgin Media what options do I have for having their TV service in different parts of the house without running cables through my home...they offered me a firestick!

• 
  Paul Evans (@Pau1Evan5) reported 15 minutes ago

  @IanFerguson10 @debbierowe1 @virginmedia Lots bad enough it going off but what makes it worse is no response or update from virgin media

• 
  ArseF1 (@F1Arsenil) reported 18 minutes ago

  @virginmedia customer service has to be one of the worst! You ask to remove packages and they instead put you on a different contract without your consent! Monthly bill goes from £70 to £181 and they can’t explain how after 3 calls! Horrible just horrible

• 
  Heather Gray (@hgray281) reported 22 minutes ago

  @virginmedia what a terrible experience. At 66yrs old 4 calls to god knows where with limited English staff, expect me to crawl around checking cables, lied about outage and now given me a remote, can't up the volume and day 2 can't switch TV on. Appalling Customer Services.