Virgin Media

Virgin Media Outage Report in Grays, Borough of Thurrock, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Grays, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Grays, Borough of Thurrock, England 09/26/2025 23:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Grays, Borough of Thurrock, England

The most recent Virgin Media outage reports came from the following cities: Barking, Ilford, London, Brentwood, Shoreham, Romford, Chatham, Dagenham, Bexleyheath, Basildon, Rochester, Gillingham, Orpington, Chigwell and Swanley.

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City Problem Type Report Time
United KingdomBarking Internet
United KingdomIlford Internet
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Grays, England

Latest outage, problems and issue reports in Grays and nearby locations:

  • macintosh74 Alan Macintosh (@macintosh74) reported from Romford, England

    @virginmedia disgusting customer service trying to help elderly parents spent 50 mins on phone to be transferred and cut off, ring back same again then oh sorry closed now terrible all we needed was a replacement sim.

  • Andrew007Uk Andrew Fleming (@Andrew007Uk) reported from Sutton at Hone, England

    Think I am cursed with home internet. All the trouble in India and now a culmative 2 hours trying to contact @virginmedia with no success of speaking to a human back home. All data expired and phone line/TV also not working so we must refresh and start again tomorrow 😳

  • NatalieNooNah Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, England

    And now ALL of my channels are ghosting. The picture is so bad I can’t watch anything, on any channel. My tv was totally fine before they arrived! The engineer said for me to call @virginmedia customer services, tell them what had happened, and a replacement tv will be arranged..

  • RyanTCB Ryan (@RyanTCB) reported from Basildon, England

    I hate phoning virgin media at weekends and getting the Indian support centre 🤬

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • ThePamFord Pam Ford (@ThePamFord) reported from Ilford, England

    @virginmedia still waiting for my engineer (8am to 12) you are wasting my only day off work to get my service back. Promises promises

  • turboeddie08 Eddie Seber (@turboeddie08) reported from London, England

    @virginmedia Btoadband not working, postcode Rm10 8JT

  • NatalieNooNah Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, England

    He said that @virginmedia will confirm with the engineers manager that what I am saying is true, and there will be no issues in arranging this. He totally accepts that the virgin box has wrecked my tv... trying to explain this to the people at customer services is another story..

  • engineer59a Richard S (@engineer59a) reported from Corringham, England

    @virginmedia So only total loss of service allows me compensation,just 7 days of really awful service including customer services, when asked about compensation and I query the criteria,throw a ‘sorry I can’t hear you’... Now that’s really awful customer service 😡

  • shazthechef sharron killick (@shazthechef) reported from Dartford, England

    @virginmedia Hi I’ve run the necessary tests that are on ur service page and there’s no problems but some of my recordings are still not very good quality and I am unable to watch them

  • sinajtojayz Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England

    @virginmedia Di I get refunded for the days I have no WiFi internet or tv service ... Sky is offering me a better deal and I’ve accepted contract with virgin media has run its course

  • NatalieNooNah Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, England

    The man on the phone told me that can’t happen, and that my tv isn’t broke! Totally patronising me! I haven’t even been with @virginmedia for 24 hours, and I am totally appalled with the customer service! I am awaiting a call from a manager. Fingers crossed e understand me!

  • dettybo eternal optimist (@dettybo) reported from Dartford, England

    @Louisemtg @dartfordliving @virginmedia Thanks, the trust pilot reviews are awful. I've told them I don't want it but they're not happy with the speeds of BT

  • ukwip Anthony Cohen (@ukwip) reported from London, England

    @virginmedia Area issue. Fix by 12 July 4:50pm

  • NatalieNooNah Natalie 🦋 (@NatalieNooNah) reported from Sutton at Hone, England

    @virginmedia It’s not a connection issue. Your engineer fitted my 10 year old tv with the latest HD box, which has overloaded my HDMI ports & my tv is now broken. Customers services do not understand what I am saying. The engineers have both confirmed a replacement tv needs to be sent out.

  • Damboye Damilola Adeboye (@Damboye) reported from Tilbury, England

    Virgin media decided to add £3 to the bill But the broadband service’s poor ...@richardbranson ::: Your company or franchise , can do better

  • Formanaterr Eruptiion (@Formanaterr) reported from Romford, England

    When you get home and @virginmedia are doing service maintenance to your broandband! 😂 I’m off till tomorrow guys! #apexLegends #ApexLegendsseason2 #WINGMAN #Gfuel catch up with previous content on twitch which is in the bio! 🤙🏻

  • tommyewing84 Tom (@tommyewing84) reported from Gravesend, England

    @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

  • Messy_BB Mercedes BB (@Messy_BB) reported from Sutton at Hone, England

    @virginmedia I don’t have an Ethernet cable. Network status said its fine. Currently being tortured on hold listening to james Arthur. Catch up not working either (error c130). Trying to work from home having to tether my personal data. On my last legs with Virgin

  • ThePamFord Pam Ford (@ThePamFord) reported from Ilford, England

    @virginmedia very poor service, I've wasted my day off they're still not here, @wwrecorder #E18 recommendations for broadband service please #wanstead

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • haywooddev Jackie (@haywooddev) reported

    @virginmedia The first complaint is closed already

  • Tuggah4 Tuggah (@Tuggah4) reported

    @Abanoubmh lucky as ****, virgin media is a curse.

  • garry_fitt Garry Fitt (@garry_fitt) reported

    @virginmedia I have also been promised 2 manager call backs but never received any Clearly my custom means little to virgin?

  • villidren Villidren (@villidren) reported

    @virginmedia I just spoke to a customer service member who told me that the "service request" date was more of an estimation than an actual appointment. Is this the case? I wss expecting it today but obviously that has not happened. Though I was assured tomorrow.

  • bothberie ʎpuɒ 🇺🇦 🦚 All Leeds aren't we‽ (@bothberie) reported

    Did the Sky TV person just say that Raph was out because of a "COVID injury"? Surely she didn't say injury. I was watching on my phone (damn Virgin media not working) and wasn't sure. #LUFC

  • petersimonw5 Peter Simon (@petersimonw5) reported

    @virginmedia ever since you made ‘improvements’ on 7th March in W5, there has been no broadband after 7pm. What on earth is going on with your service?

  • parylak_ Adam Parylak (@parylak_) reported

    @virginmedia yep, “issues in your postcode”. probably seen this message more often than not over the last two months, how many goes do your engineers need?

  • PaulSapsford1 Paul Sapsford (@PaulSapsford1) reported

    @virginmedia We are having a problem with our virgin media remote and need it replacing , how do I arrange this ?

  • LaydeeGx Georgia (@LaydeeGx) reported

    @virginmedia Not only that the sales man is a pest!He’s rang my other half up trying to get him to not cancel on behalf of his mum and even when he’s said no he’s ignored that and went to his mums to try persuade her not to cancel it the day after! How can i make a complaint about this

  • haywooddev Jackie (@haywooddev) reported

    @virginmedia Yes please. I am sorely disappointed by the lack of understanding and service.