Virgin Media Outage Report in Grays, Borough of Thurrock, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Grays come from postal codes RM17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grays, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Grays, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Upminster, Ilford, Basildon, Rochester, Bexleyheath, East Ham, Dagenham, Chatham, Gillingham, Barking, Dartford, Thamesmead, Brentwood and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
TV | |
| London |
Wi-fi | |
| London |
Internet | |
| Upminster |
||
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grays, England
Latest outage, problems and issue reports in Grays and nearby locations:
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia Just check area 22 for problems, please.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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philip gibson
(@nisbig10) reported
from
Sutton at Hone, England
@virginmedia what an absolutely shocking service , on and off the phone from 11:00 am until 22:00 regarding my broadband service , nobody has a clue to what’s happening , been given completely conflicting information and website giving false information #offcom will receive copy
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia You are, as ever, not admitting any service issues. Have run your tests through the site and restarted my entire home network.
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Dave Debenham
(@Dave_Deb) reported
from
Eltham, England
@virginmedia Hi... I've been on the phone to tech support and they have tried to register me with no joy. I was simply told that the system is down and they couldn't help.
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SxSaj
(@sx_saj) reported
@virginmedia your customer service is beyond dreadful! I have been wrongly disconnected 2 weeks prior to installation at my new property. Almost 2 hours on the phone - still being told it will be 72 hours before im reconnected. On top of the 48 hours you promised me 2 days ago!!!
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Adam
(@AdamCJMcLean) reported
@virginmedia I was told it would return on the 17th at 0900 but now the repairs are going to take until the 23rd?! That's 10 days without working service 💀
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Ade Hartland
(@AdeHartland) reported
@virginmedia Just states ‘no issues’ but that doesn’t mean anything
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Jack Nowicki
(@JackNowicki2) reported
@virginmedia So one was windows 11 and the other two were iOS devices on the latest software spoke with two people and both came to the conclusion that there’s no issues with broadband which is correct, no overheating of the hub 3 and that it’s simply just the bulb inside that’s failed 1/2
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Iron Satay
(@IronSatay) reported
@virginmedia I wanted to pay for broadband and not be paying out the nose for services I don't use. I wanted to keep my cable and just have Internet at a reasonable competitive cost. But 48 hours in customer service hell has me wanting to commit seppuku.
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m
(@leipperm) reported
@virginmedia So, the AFM never did give me a call. I'm hoping that Kelly's turn up tomorrow, however, have had no confirmation from Virgin media or Kelly's communication about this. I guess tomorrow will be cross your fingers and hope day.
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Thomas Birdsall
(@ThomasBirdsall) reported
@virginmedia disgrace handling issues and complaints. Never will renew due to the horrible service and pointless complaints system
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Russ Hart
(@RussellSHart) reported
@virginmedia The replacement Hub4 works perfectly which validate to some degree why the initial installation was very poor and the subsequent service well below contract obligation! After it finally failed and thus replaced it now works as expected.
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(@BxbbyDazzler) reported
@virginmedia what is going on with your WiFi?? It’s hilariously bad. Sort it out.
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Mo
(@Mo80881169) reported
@virginmedia So the engineer advised that the service is down until tomorrow afternoon, and if I wish a refund for services I’m not using I should phone back when it’s working again. You are a communication company, I expect VM to advise me when there’s a total..cont