Virgin Media Outage Report in Grays, Borough of Thurrock, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grays, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Grays, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Basildon, Orpington, Barking, Canvey Island, Welling, Romford, Dagenham, South Benfleet, Gravesend, Gillingham, Chatham, Bexleyheath and Loughton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Ilford |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grays, England
Latest outage, problems and issue reports in Grays and nearby locations:
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James Beckley
(@mrjimbecks) reported
from
Sutton at Hone, England
Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Graham Long
(@Grahamthecabbie) reported
from
Romford, England
@virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia Would you tell me when they’re available? I pay for 500G but only get 30, even in the same room as router. Your CS Team are unobtainable, one hour on hold then cut off. Done all the trouble shooting steps!!
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
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Bignewshound
(@wineoption) reported
from
Sutton at Hone, England
@virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia This issue was chased on the 30th Nov 2020 (had to wait 45 days for the cheque) & then once again on 15th Jan 21, as cheque not received. Advised it would be posted in 14 days & still nothing.
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Apologies do not resolve the problem.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia really disappointed now. Unable to watch on any devices! Can’t get through on phone, no help on line! Waited again! To change my devices still told I have reached maximum devices. Disgraceful service, you keep convincing me to stay but patience is very low now! HELP!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@fabsod @virginmedia Disgusting customer services 🤬
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
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Keith
(@CridlandKeith) reported
from
Romford, England
@virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@TheEmmaGoodwin @virginmedia I left this company after lockdown 1.0. It’s a pain getting a new service provider BUT it’s worth it in the end.
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
@virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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an Empty Slogan Empty Slog
(@bushofgoats) reported
@virginmedia Seeing as you've promised a minimum of 300 and when I was finally able to check that for the first time yesterday and discovered it was 160 at best, I consider you in breach of service agreement.
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Lee
(@CosmicScale) reported
@virginmedia It was a problem in the area. I'm not talking about another hub. I'm talking about putting your hub in modem mode and buying a separate router so my local network still functions when your internet does not
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Richard Stacey
(@rstacey51) reported
@virginmedia Will I have to manually reconnect everything again as that been a major problem too as many devices just wouldn’t connect to the router. (Either took many attempts or I’ve given up!)
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Julie Sabin
(@JulieSabin94) reported
@kidcobbler I can totally relate! Had basically no Internet since Friday! Numerous calls made to @virginmedia , being cut off on more than one occasion , repeating the same issue over and over. Its now Wed and still no Internet!! Appalling service and after 21 yrs I'm off to sky too
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Bhavesh Patel
(@mrbhavesh_patel) reported
@virginmedia The present agent has just opened another complaint [C-3003221004] to manage to closed complaint [C-210222763]
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an Empty Slogan Empty Slog
(@bushofgoats) reported
@virginmedia unless you can organise for someone to call me, I'm contacting @plusnet to see how long it will take them to re-connect their service, which while not as fast on paper, was at least a service.
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Stephen Kerr
(@kidcobbler) reported
@virginmedia I've spoken to another nice lady in India who has confirmed if the services are not back by Friday (different departments say an engineer both is and isn't coming that day) then I can cancel my contract without any fees. I'll make a note of the number and call then.👍👍
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Lorro
(@Gimperina) reported
@virginmedia can you tell me the number I need to call to cancel my contract pleasek
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chris
(@Covlad459811) reported
from
Coventry, England
@Ledscov @virginmedia We are going to cancel the lot tomorrow as good as the product is not prepared to pay this sorta money with the price of everything going us they will be sacrificed
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Bhavesh Patel
(@mrbhavesh_patel) reported
@virginmedia Please can you provide me with your complaints handling SLA to help set my expectations of customer contact.