Virgin Media Outage Report in Grays, Borough of Thurrock, England
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The latest reports from users having issues in Grays come from postal codes RM17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grays, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Grays, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Ilford, Orpington, Bexleyheath, Chatham, Romford, Dartford, Basildon, Gravesend, Grays, Gillingham, Rochester, Welling and Redbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Grays, England
Latest outage, problems and issue reports in Grays and nearby locations:
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia Your customer service is the worst I have seen
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Justin 🇺🇦
(@J4Y_DEE) reported
from
Gravesend, England
@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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Deli
(@DelDelovely) reported
from
Eltham, England
So @virginmedia who do I invoice for the lost revenue for my husband and I as you can’t send an engineer out for 6 DAYS to fix our broadband/TV fault??! Please tell me who I’m to send the invoice to, and also how to get compensation for 6 days of lost service 😡
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Phoned, and as expected; they can't just "put this right". The equipment and service are working fine. That the dish is broken and there is little slack to enable me to bury the cable deeper is due to local engineers. Will just have to dig trench, break cable and wait again!
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amanda
(@amanda11350524) reported
from
Ilford, England
@LutzSchueler as CEO of @virgin media i have now been waiting for a call back since the beginning of June despite assurances my billing/package complaint has been escalated and I would receive a manager call back. I have heard and received NOTHING.
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Nicolas Laborie ( He/Him )
(@nicolas_laborie) reported
from
London, England
@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
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Tony Patis-Stannard
(@tonyps1977) reported
from
Romford, England
@virginmedia your service is shocking and spent 40mins on the phone to be told you can’t connect my call and to try again, you have my contact details get in touch with me as I want to speak to someone about the service I’m not getting…
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia That's my issue; in terms of service, it is resolved. Thr cable was previously buried (all be it not that deep), & I would have liked it to be again. My suggestion was leave slack so I could bury it. That message wasn't passed on to the 3rd party engineer. What would you advise?
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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Nigel Rumsey
(@nigelrumsey) reported
from
Gravesend, England
@virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@virginmedia been struggling for days with home WiFi. Tried to contact you guys but cant find a number Please help
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LES ⚒
(@PL13Les) reported
from
Sutton at Hone, England
What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
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Alan Ferrari
(@ferrari1fer86) reported
from
Romford, England
@virginmedia is there an explanation of the intermittent evening issues affecting RM11 1DN for the last few weeks?
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Katie Haisman
(@Katie3boys) reported
from
Eltham, England
@virginmedia shocking service with the internet
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Richard Noble
(@Richard09499442) reported
from
South Ockendon, England
@virginmedia im trying to sign in to my virgin account says i need to verify username in email i click verify & it says I've already verified username and so the circle of misery begins again, please help & dont say phone virgin as i cant get through or cant understand Filipino!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike
(@dotdrama) reported
@virginmedia Your engineer has visited. He confirmed that the number wasn't ported properly by Virgin Media back when we moved house in Nov 2020 - a prefix issue. I'm hoping it will be fixed by Monday.
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(((Use Of Weapons)))
(@Use0fWeap0ns) reported
@virginmedia Your Service Status page always says there are no problems, even when everybody knows nothing is working.
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Ben Green
(@BEN_GR33N) reported
@virginmedia I’ll pass that onto my boss as to why I cant work then shall I, I’m sure they’ll be understanding. Absolute joke, not even any forewarning so we could have taken action to prevent. Where do I put in a complaint? I want out of this contract, this is twice in last few month.
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David
(@SYLVANDER2020) reported
@virginmedia When I have a few hours to spare, I MIGHT do that but as we all know #VirginMedia are not customer friendly and it can take nearly an hour just to get through. Thank you for vindicating all I have said so far.
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Matthew
(@mattbabs2) reported
@virginmedia I moved house yesterday. Had to cancel engineer as it was getting late when completed. Said they try to come today but had no confirmation. Nothing on bookings
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Wouldnt Dare ✌️
(@yerdadyerma) reported
@virginmedia As in you are unsure of the issue or you cannot obtain the information for the engineer on-site ? As I am unsure how you can provide an ETA if you are not sure what the issue is causing the outage ?
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Helena
(@Girlw0ndr) reported
@virginmedia Yes there are issues. ‘Aim to have it sorted by 5pm’ That’s no good for us. Please advise what compensation you offer for a whole working day off your service?
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Brian Coughlin
(@BrachBrian) reported
@virginmedia By the way in case Virgin didn’t get sarcasm…. It’s down again
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#GSBOUT Lymeoo
(@Lymeoo) reported
@virginmedia Yes says there is a problem with the hub
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daphne deane
(@DeaneDaphne) reported
@virginmedia Are you aware that we are receiving phone calls from abroad claiming to be yourselves saying they are checking on the Internet connection. Obviously I put the phone down.