Virgin Media Outage Report in Grays, Borough of Thurrock, England
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The latest reports from users having issues in Grays come from postal codes RM17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Grays, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Grays and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Grays, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Barking, Romford, Ilford, Basildon, Chatham, East Ham, Manor Park, Upminster, Dartford, Dagenham, Orpington, Coldblow, Chigwell and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Grays, England
Latest outage, problems and issue reports in Grays and nearby locations:
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Apologies do not resolve the problem.
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Keith
(@CridlandKeith) reported
from
Romford, England
@virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@fabsod @virginmedia Disgusting customer services 🤬
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia Don’t waste my time with this response. The online customer services team are bloody useless.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@TheEmmaGoodwin @virginmedia I left this company after lockdown 1.0. It’s a pain getting a new service provider BUT it’s worth it in the end.
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Terry Ransome
(@Transome77) reported
from
Ilford, England
@virginmedia really disappointed now. Unable to watch on any devices! Can’t get through on phone, no help on line! Waited again! To change my devices still told I have reached maximum devices. Disgraceful service, you keep convincing me to stay but patience is very low now! HELP!
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Graham Long
(@Grahamthecabbie) reported
from
Romford, England
@virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......
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James Beckley
(@mrjimbecks) reported
from
Sutton at Hone, England
Not sure how I get turned down for an awesome @virginmedia mobile/iPad bundle offer due to not meeting the criteria when I got approved for A- buying a house B- Virgin Media big bundle for tv, broadband & phone ... And my credit score is only 20 points off the maximum score...
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia wii fi gone again, not good when you trying to watch wandavison on Disney plus, and the tech dept in India are closed, pay £50 per month for this ? Think am being ripped off, HELP
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
@virginmedia This issue was chased on the 30th Nov 2020 (had to wait 45 days for the cheque) & then once again on 15th Jan 21, as cheque not received. Advised it would be posted in 14 days & still nothing.
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Arun Joseph
(@apjoseph2013) reported
from
Ilford, England
@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
@virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good
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Bignewshound
(@wineoption) reported
from
Sutton at Hone, England
@virginmedia unreliable and utterly uncaring when it comes to customer service. Internet has been down and dodgy for 36 hours in Surrey. Pathetic. Can I have the money back please. Shame on you Virgin. Your service is not fit for purpose. Shane on you in these terrible times.
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia Would you tell me when they’re available? I pay for 500G but only get 30, even in the same room as router. Your CS Team are unobtainable, one hour on hold then cut off. Done all the trouble shooting steps!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Ricardo Dunkley
(@ryanricardo76) reported
Virginmedia broadband utter **** #Virginmedia #Viginmediadown
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Claire Powell
(@Powellfamily96) reported
@virginmedia Yes its not working anywhere
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Scott
(@Sdsta92) reported
@virginmedia tried to change my password with the password reset and it’s not working no matter what i put in it says invalid
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Josh
(@SR_Wadlet) reported
@EJM_uk @virginmedia For me it is, haven't had a net drop in well over 12 months of service so for me they've been unbelievably reliable. Up until now!
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Hannah Priest
(@hpriest92) reported
from
Market Warsop, England
@virginmedia my broadband is down AGAIN. 3rd time in a fortnight, what am I actually paying these extortionate fees for?
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Dickon Farmar
(@DickonFarmar) reported
So @virginmedia wifi is down AGAIN??
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Roxxi Ravoire
(@RRavoire) reported
@TalkTalk are you going to be acknowledging or solving the internet WiFi problem? Been down since 7:30pm and no where is it being acknowledge despite constant reports on @downdetector also @virginmedia great time for your mobile internet to go down too. #connection?
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Mutsa Magadah 🏴🇿🇼🇧🇷
(@Mutsa8) reported
@virginmedia Your internet service at the weekend is a complete and utter shambles
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™
(@Tweet_Cheeks_21) reported
What's the ****** story with @virginmedia the last while.. I've more signal on an old phone that won't turn on. Between the wifi, the tv, the constant " we recommend using ethernet " pop up .. sort yourselves out 😠
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Jacob
(@7aacob) reported
@rohit_s_basra @virginmedia Lad i’ve just been in a ranked game on my xbox, im now banned becayse it disconnected me from my game and u get banned for leaving, **** ******* company upping prices and the internet is still utter ****, can’t wait till my contract ends @virginmedia #virginmeduaisshit