Virgin Media Outage Report in Thundersley, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thundersley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thundersley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Thundersley, Essex, England
The most recent Virgin Media outage reports came from the following cities: Basildon, Longfield, Southend-on-Sea, Grays, Chelmsford, Brentwood, Laindon, Stanford-le-Hope, Gravesend, Wickford and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Basildon |
Internet | |
| Longfield |
Total Blackout | |
| Basildon |
Internet | |
| Longfield |
Internet | |
| Southend-on-Sea |
Internet | |
| Grays |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thundersley, England
Latest outage, problems and issue reports in Thundersley and nearby locations:
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katie lee
(@katiewoo26) reported
from
Chelmsford, England
@virginmedia After spending 1 hour on hold, I gave up. I just want to order a booster for my broadband! Please help!
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lindsay wood
(@Dearnormajeane) reported
from
Southend-on-Sea, England
@kelseybytheway @virginmedia Second this so ******* hard. Diagnostics dont do **** when the issue is with the hardware itself
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Mark..
(@MLong94) reported
from
Grays, England
Imagine my shock. Virgin media telly and internet down, AGAIN. **** *****
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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Kelda🥤
(@keldaaa) reported
from
Canvey Island, England
@virginmedia I can’t seem to find an email address or postal address for general queries, can you please provide me with one? My nan is now in a care home with dementia and we need to cancel her landline, broadband & mobile on her behalf so need to write to you to give details.
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Gary Thompson
(@goonergeek2000) reported
from
Grays, England
@virginmedia right I’ve just about had enough of virgin customer services. Cancelled service on 10 December. Today find out account is live after logging in. On hold four times for over 45 minutes. Latest on hold for 1hr 19 minutes. Call gets answered then cut off! What the hell
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WeHateHills
(@WeHateHills) reported
from
South Woodham Ferrers, England
@ClassicSoulDJ @virginmedia Get @BTGroup much more reliable - have read so many stories about #Virgin having problems
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Jon Read
(@joniread68) reported
from
Great Baddow, England
@virginmedia no way of contacting you over cancelling my contract, lines are down. How do we speak to you?
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Rob Green Jnr
(@rob_green86) reported
from
Thundersley, England
@SpursKS @virginmedia What's the issue
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Keeley O'Flaherty
(@KeeleyOF101) reported
from
Thundersley, England
@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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ron palmer
(@moebius1967) reported
from
Southend-on-Sea, England
Had a real problem with Virgin media. Was paying this month's bill when Virgin had a problem as with its auto payment service and the payment couldn't be processed. I then tried again via their website and the payment went through......
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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🏳️🌈🏳️🌈Simon Winstanley 🇬🇧🏴
(@Winclouduk) reported
from
Rochester, England
@virginmedia is there internet issues in the Medway area?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Jon Read
(@joniread68) reported
from
Great Baddow, England
Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Suzanne Franklin
(@suzy1978) reported
@virginmedia every time we try and contact you it says lines busy try later..... this has been happening all week! Very poor customer service again, I appreciate times are difficult at the moment for us all but you still need to provide a service!! Very unhappy customer!
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Paul Landa
(@PaulLanda) reported
@virginmedia So, I try and call your customer service number...line is dead! Try your live chat...turned off! Go to self-help...Brings me into a loop! Amazing customer service! Amazing! Have I got to stop paying my bill for someone to notice me?
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Craig
(@CraigBrindley) reported
@virginmedia How about the issue that your broadband service doesn’t work? Surely that’s more important???
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Richard Newman
(@RD_Newman) reported
@virginmedia Your site says there are issues in my area
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Adam
(@AdamPasifull) reported
@virginmedia hi your customer service number seems to be down, is there an issue?
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KR@HFC1875
(@hibezzz) reported
@virginmedia I have called the number 3 or 4 times and I get nowhere it’s a complete waste of time , it really is a terrible way to treat paying customers
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Derek MacPherson
(@Derekmac61) reported
@virginmedia Hello. I can't get through on 150 to speak to anyone. I can't login to email or My Virginmedia, username or password not recognised. Is there a general problem since this morning? No point in forgotten password link as I can't access email. Can you help?
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Arshia Riaz
(@arshiariaz) reported
@virginmedia It’s an outage!!! So not sure what more I can actually do
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Li
(@Li06640798) reported
@virginmedia @ailishcook Your contact number is down. Can’t get through. I need to cancel my contract
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Kevin
(@Bhoy22) reported
@virginmedia I couldn’t log into emails , I moved house and where I moved to dosent receive Virgin , I don’t know if Iv lossed my email due to not being a customer anymore?