Virgin Media outages and service status in Thundersley, England

Problems in the last 24 hours in Thundersley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thundersley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thundersley, England

The most recent Virgin Media outage reports came from the following cities: Basildon, Canvey Island, Southend-on-Sea, Gravesend, Billericay, Wickford, Chelmsford, Sheerness, and Longfield.

City	Problem Type	Report Time
Basildon	TV	2 days ago
Canvey Island	Internet	4 days ago
Southend-on-Sea	Wi-fi	5 days ago
Southend-on-Sea	Wi-fi	5 days ago
Southend-on-Sea	Total Blackout	9 days ago
Gravesend	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Thundersley, England

Latest outage, problems and issue reports in Thundersley and nearby locations:

• 
  grizzly_gooner (@GoonerGrizzly) reported 4 minutes ago from Thundersley, England

  @virginmedia I have spoken to your CS team about raising a complaint and have been told that the complaints procedure is for existing customers. As I am yet to go live, I am not considered a customer and therefore have no where to go.

• 
  Jamie Meecham🏳️‍🌈♥️ (@JamieMeecham) reported 8 minutes ago from Canvey Island, England

  @virginmedia Hopefully the confirmation of the rude man losing his job.

• 
  kali ace (@GrandmasterAce1) reported 13 minutes ago from Grays, England

  Virgin media users any issues 😣?

• 
  Tommy Doyle 💙 (@Tommy_Doyle) reported 16 minutes ago from Southend-on-Sea, England

  @virginmedia Hi, had a call this morning allegedly from you saying my internet service was compromised and malware was being downloaded, then proceeded to ask questions which I refused to answer. Was it you lot?

• 
  kali ace (@GrandmasterAce1) reported 22 minutes ago from Grays, England

  @SunveerC26 @_amansanger_ @virginmedia This is so rude, how do u guys have footage of me waiting for the internet to come back up 👀👀 booky

• 
  Samantha Doe (@samanthadoe1) reported 23 minutes ago from Canvey Island, England

  Having real problems with our broadband dropping out regularly @virginmedia. Any known issues in the SS8 area?

• 
  Laura Dyer (@MrsDyer25) reported 23 minutes ago from Great Baddow, England

  @virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?

• 
  Jon Read (@joniread68) reported 27 minutes ago from Great Baddow, England

  Any @virginmedia customers out there who’ve been landed a price increase - just ring them on 03454541111 and the automated service immediately offers you a £4.50 pm discount for 6 months = £27 of savings. Bit of a weird way of doing business but obvs hope many just suck it up. 👍

• 
  Paul (@Paul07852224) reported 27 minutes ago from Chelmsford, England

  @virginmedia Hi, yeah done that - no issues

• 
  Kim Edwards (@KimEdwards48) reported 29 minutes ago from Stifford, England

  @AmandaSeager @virginmedia Same in Central London, my Company uses Virgin and we have had issues all day long

• 
  grizzly_gooner (@GoonerGrizzly) reported 38 minutes ago from Thundersley, England

  @virginmedia This seems to be the standard message coming from Virgin Media. “Computer says no”. If you can’t see the issue with this then you (Virgin Media) are the problem. I’m inclined to contact the ombudsman as you have sold me a service which you blatantly cannot provide or install.

• 
  Mark Harrison (@maharrison) reported 39 minutes ago from Chelmsford, England

  @virginmedia Thank you I am going to try again via sales as managed to get through last night but was informed I need to speak to construction and they were closed. Complaint ref was/is C-030920566 Thanks for helping Mark

• 
  matt (@briggsym) reported 41 minutes ago from Wickford, England

  @virginmedia how can I complain about internet reliability from your service. It has been appalling and inconsistent and seriously considering moving to another provider.

• 
  Penny Rolfe nee Acres (@wonky1961) reported 45 minutes ago from Southend-on-Sea, England

  I have had wifi issues since june2020now they are trying to get paid twice im 1 month. Virgin still owe me compensation. Due to Virgin's failure to keepvulnerablepeoplesafe.://www.virginmedia.com/support/help/check-services/address-identification/identify

• 
  chris cox (@coxychris) reported 46 minutes ago from Southend-on-Sea, England

  @virginmedia why are no one answering your lines all I wanna do is cancel my package

• 
  Katie Purkiss (@KatiePurkiss) reported 47 minutes ago from Southend-on-Sea, England

  After 20 years of being with @virginmedia and Telewest before that, I’ve finally decided to jump ship. Broadband has been horrendous for a couple of weeks and constant issues. 😔. #TimeforaChange

• 
  David Sugg (@TheSugg) reported 48 minutes ago from Gravesend, England

  @lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.

• 
  Tolu (@tolu_____) reported 51 minutes ago from Basildon, England

  @virginmedia How about just provide me a link to download the less than 10mb of pdf? Admin fee to provide a link or email a customer of over 3years? What have you offered me in return for the many times of INTERRUPTED service when I’ve had to turn to my mobile hotspot?

• 
  rachel Wheelhouse 🇺🇦 (@RWheelhouse1) reported 57 minutes ago from Chelmsford, England

  @virginmedia 6 days since moving to Virgin, we are having issues, the WiFi won't reach our outside cameras. After completing the troubleshooting guides + waiting for over an hour for a chat agent + 30 mins on the phone, we still haven't spoken to a human....not impressed

• 
  Katie Williams (@katie_2521) reported 59 minutes ago from Wickford, England

  @virginmedia I had already look at this page previously. And when we have issues there is no indication on what it could be, I. E the *********** light is in as if its connected

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  iPaulTweeting (@iPaulTweeting) reported 2 minutes ago

  @virginmedia your customer support is appalling. My bill has gone up from £127 to £350. The App it keeps telling me to use either says oops something has gone wrong or directs me to a bot that goes nowhere. Now I’m on the phone for over an hour with no indication as to whether they are going to answer

• 
  Mo2 (@ImaginaryCard) reported 3 minutes ago

  Hello @virginmedia the Internet has been down since 7.30am and I haven't been able to register a loss of service on your website. Wtf

• 
  Frankie Mary (@piggywiggiewoo) reported 4 minutes ago

  @virginmedia my elderly mum was put on hold on the phone for nearly two hours waiting to speak to an agent and has given up. You are massively overcharging her and she needs to talk to you about her bill. Why aren't you answering the phone? I'm shocked by such poor service

• 
  Stuart Mills (@MooeyMills) reported 5 minutes ago

  @virginmedia you need to employ more staff it’s impossible to speak with a human being when support is needed and your online solutions are totally inadequate and result in unwanted enineers visits

• 
  Jim Harrigan (@Bloodrave1984) reported 8 minutes ago

  @virginmedia Fix your internet because I've been getting disconnects and reconnect every few minutes. This is not good enough given the bill I pay, I expect reliable service. BB8 postcode

• 
  EarthLuma! (@earth_luma) reported 9 minutes ago

  @PaulaCoyscot I wouldn’t say I’m against it or anything, but like the sad wee sod I am, I wonder how our broadcasting system would be affected by it, considering how Ireland has a completely distinct system from the UK (with RTÉ, the Virgin Media network (which was TV3 until 2018), TG4, etc.)

• 
  lisa kitching (@lisakitching1) reported 13 minutes ago

  @virginmedia I literally tried all day yesterday to get through to someone, web chat and WhatsApp weren’t working . How are we supposed to get support if can’t contact anyone

• 
  David Shaw (@DavidSh77116164) reported 13 minutes ago

  Is at @virginmedia broke? My services doesnt work, Web chat doesn't work, been on hold for ages. Disgusting service.

• 
  Allie (@oxongardengirl) reported 15 minutes ago

  @lewclarke1 @virginmedia Oh I could have told you they were awful. Try moving house with them! It's "character building"

• 
  Abby Brown (@the_only_abi) reported 16 minutes ago

  @BarbaraQCrow @virginmedia I had a good experience with them a couple of weeks ago too! Wanted to cancel as contract ending and prices going up (a lot!), did it via online chat and got same contract for less than we were paying. None of this messing about etc.