Virgin Media Outage Report in Thundersley, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thundersley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thundersley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thundersley, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Grays, Canvey Island, Chelmsford, Gravesend, Basildon, Rochester, Wickford, Brentwood, Billericay and Borough of Thurrock.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
TV | |
| Grays |
||
| Canvey Island |
Internet | |
| Chelmsford |
Internet | |
| Gravesend |
Phone | |
| Gravesend |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thundersley, England
Latest outage, problems and issue reports in Thundersley and nearby locations:
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Simon Chapman
(@_SimonChapman) reported
from
Rochester, England
@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
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🏳️🌈🌟Simon🌟🏳️🌈, Esq.
(@TheSimonC90) reported
from
Chelmsford, England
@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
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matt
(@selman1979) reported
from
Thundersley, England
@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
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Len
(@therealims) reported
from
Rochester, England
@virginmedia @SkyUK make me an offer. Your service has to be better than this
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia my landline has had a fault for over 24hrs. Have rung 151 from mobile but being visually impaired can't follow links, help pls
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john
(@john22_1) reported
from
Southend-on-Sea, England
@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia it took my neighbour over 2 hours on phone but an engineer is coming today, taking 4 days for this is dreadful service
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PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer
(@iamBazSR3rs) reported
from
Runwell, England
@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
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millsey.
(@lulaamillss) reported
from
Basildon, England
@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin
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sharon fox
(@FoxSlfox) reported
from
Grays, England
@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
@virginmedia 2/2 when I've rang them with a toy TV problem,s
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hilary
(@hilarymillingt) reported
from
Southend-on-Sea, England
After contacting Virgin Media on Twitter numerous tines on Twitter about no landline & getting no help since Friday my neighbour phoned 1/
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Lee Patmore
(@LeePatmore) reported
from
Basildon, England
It’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
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ed booker
(@ed_sugarbones) reported
from
Great Baddow, England
@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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Pam Gayford
(@PamGayford) reported
from
Billericay, England
@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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Roxc Reeve
(@roxcreeve) reported
from
Southend-on-Sea, England
The way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Andrew Buxton
(@buckers43) reported
from
Basildon, England
@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Menlove
(@clairemenlove) reported
@virginmedia Really doesn’t seem much point in doing that unless your status page shows it’s fixed. This is an utter **** show and I won’t get refunded until I’m off line for 2 days? Really?
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Geo💀Toni🐀
(@Geo_Toni85) reported
Virgin Media has definitely been pissin me off lately. there's an issue on our account & after calling for the 3rd month in a row they're now looking into it. Yeah there is an issue alright, of being overcharged each month since changing package in Dec! Eugh!
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The Wonky Doodler 💚♿
(@Shropshire_Dad) reported
@virginmedia I have been miss-sold a WiFi booster & I'm now being charged an EXTRA £8p/m. Called THREE times and rather than fix the issues, you keep trying to sell me more bundles. THREE I've been promised a refund THREE times its not happened. Looks like I'll be going to OffCom
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Claire Menlove
(@clairemenlove) reported
@virginmedia Still not working and it said it would be fixed at 4.25. No more updates? Pls advise.
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Mandyoxo
(@Mandyoxo2) reported
@virginmedia I have been on what's app with you and silly virtual assistant chat for 2 days now. Nobody live never appears. I am wanting to cancel account. I am cancelling my dd. Please do not charge me anymore, I do not require this service anymore but cannot get in contact.
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Revd Garry Roberts
(@revdgarry) reported
Hi @virginmedia having just informed us on price increase you quite rightly say we can cancel our contact with you. But.......how on earth do we do that when you won't answer the phone? Third time of trying and an hour on hold each time.
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Mia Ward
(@MiaWard41589749) reported
@virginmedia Are you unable to answer this question? Is anyone there actually aware of how to correctly deal with a complaint? ....Or is everyone's attitude, "Oh well, just another dissatisfied customer?"'
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Kent Mark Masons & Royal Ark Mariners
(@KentMarkMasons) reported
Please don't put the words "Virgin Media" and "customer service" in the same sentence, ever again. They are awful.
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Vernal Scott
(@vernalscott) reported
@Villamad_4 @virginmedia I'll be keeping Prime and may resubscribe to Netflix. Otherise, You Tube will do it for me. Plus, I need to move around a bit more, so less TV should help.
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Miss Handsome Pants
(@Trev_Ange) reported
Virgin Media showing how shoit they are again. Slow connection or loss of connection on work devices or when using streaming apps. Advice: using lots of devices can affect connection speed. Me: I've already explained I'm home alone, just back from holiday and only using netflix