Virgin Media Outage Report in Thundersley, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thundersley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thundersley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thundersley, Essex, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Brentwood, Chelmsford, Grays, Basildon, Gravesend, Rochester and Billericay.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea |
Internet | |
| Southend-on-Sea |
Internet | |
| Brentwood |
Internet | |
| Chelmsford |
||
| Brentwood |
Internet | |
| Southend-on-Sea |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thundersley, England
Latest outage, problems and issue reports in Thundersley and nearby locations:
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LiisaJane'x
(@LiisaJane) reported
from
Southend-on-Sea, England
@virginmedia @nickgooner80 I wanna know why my broadband has been all day! I do not want to be paying for a service I cannot use!!!!!! 🤬🤬 I have a bored 6 year old. SORT IT OUT!!! And I can’t check my service status as I can’t access the internet even on my 4G or the virgin media app.
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
I am getting the serious **** with @virginmedia absolutely appalling service!!!
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Chris L
(@ChrisyL1) reported
from
Basildon, England
@virginmedia Ty for getting back to me, look we have been together for too long to just throw it all away bc of one incident so I will take a look once I’m home from work ... I miss you lots x
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
All ******* weekend on to @virginmedia about their shit service and absolutely nothing
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia i get it. Captalist country and therefore a fallacy to beleive we dont need you. You social media support responders are in jobs etc But really, VM broadband is a joke. Bring back telewest and the more personal service of old. #virginmediadown again
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Kelly Bingham
(@kelly_bingham2) reported
from
Southend-on-Sea, England
@virginmedia you are an absolute shambles and that’s me being polite .... countless amounts of calls, hours on end of holding on the line and trying to resolve a very simple issue and it is STILL not resolved ..I am beyond frustrated now and will never ever use you again
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Mark Morgan
(@M_Morgan94) reported
from
Rochester, England
Virgin Media estimated fix being 10am tomorrow, well looks like no TV for me 🤡
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Sam
(@_SamButler) reported
from
Rochester, England
@virginmedia don’t want to sound like a Karen but your internet has been ******* appalling this week, down yet again what a joke
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@virginmedia A thousand times. On a chat all day yesterday and was promised someone would call me, no one did. To say this is the worst customer experience I have ever had would be an understatement.
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
So @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone
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Tmak
(@tmacbond) reported
from
Wickford, England
This is unacceptable @virginmedia your services especially the customer services despite endless promises still not done #ShabbyServices
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi Endless calls eating into family time & still no end in sight just being fobbed off @virginmedia this is awful services @Ofcom please help
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Tmak
(@tmacbond) reported
from
Wickford, England
@1KolaAdebisi @virginmedia @Ofcom @Ofcom Your intervention is really needed here because @virginmedia has really failed in their dispensing of service #ShabbyServices
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
Another afternoon on to @virginmedia with absolutely no body willing to help. The customer service is as appalling as the service they provide. The sooner I can get back to @skytv the better #virginbroadband #virginmedia #con #ripoff
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Paul Parker
(@paulparker81) reported
from
Basildon, England
@virginmedia experiencing the worst customer service I have ever had. Been a customer for 10+ years but not after today @SkyUK will be gaining another customer instead
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Mark Pashby
(@MarkPashby) reported
from
Southend-on-Sea, England
@virginmedia still no connectivity at all for me in SS0. Running a successful ISP should also surely include upda ting customers when issues arrise. Internet connectivity in this day and age is a utility, not a nice to have. #virginmediadown
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Marc Tobin
(@Cod49ers) reported
from
Grays, England
@financialombuds can I get out of my @virginmedia contract with no costs due to their complete failure to provide the service I pay for and refuse to deal with my issues
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David A Byron
(@divadnoryb) reported
from
Grays, England
@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
Problems with @virginmedia continue. Now the wifi is down and no streaming tonight! #shouldnothaveleftsky #FirstWorldProblems
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Tmak
(@tmacbond) reported
from
Wickford, England
@Ofcom @virginmedia How on earth can you on a simple change over of service that your representative said or was an easy job & you still 5months later still being billed & endless promises not kept now it’s calls eating into family time & not end in sight!! Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Esme Jade Mae Muskett
(@Esme_JadeMae) reported
@samsheppard91 @virginmedia Seems more and more services are going down the **** pan not just the NHS
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Prad jais
(@pradeep1382jais) reported
@virginmedia Really fed up of falling broadband connections during working hours. No real support provided by Virgin support team. Just hope there was a way to come out of contract and go to new provider.
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arnoldpalmer48
(@arnoldpalmer48) reported
@virginmedia So how do you know it’s not a problem at my actual address and the connection to my house and the router ?
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Sam West
(@SamWest63) reported
@richardbranson It’s absolutely shocking as a customer I can’t get any help from @virginmedia . I’ve tried contacting customer services and they aren’t accepting any calls at the moment due to high volume of calls and demands. Their online chat doesn’t respond to customers either
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Nicola Banks
(@NicolaHBanks) reported
.@virginmedia I signed up for your internet service when I moved house after your sales team called me and said that the previous occupant had also used virgin Media & therefore that would be the 'easiest option'. I just found out they had Sky...Quite misleading don't you think?
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Samantha
(@samsheppard91) reported
How can I get in touch with someone from @virginmedia ?! Been trying to call for 5 days now and just keeps putting the phone down on me. What am I paying for???
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Joshua (Patch) Adams
(@Joshua_Adams90) reported
@virginmedia I am utterly disgusted at the the way I have been treated by your company over this past week! On the phone for nearly 2hrs at a time over the last 3 days alone just trying to get to speak to someone! Promised a callback yesterday afternoon and it never came!🤬🤬
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Sam West
(@SamWest63) reported
@virginmedia It’s absolutely shocking as a customer I can’t get any help from @virginmedia . I’ve tried contacting customer services and they aren’t accepting any calls at the moment due to high volume of calls and demands. Their online chat doesn’t respond to customers either.
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Claire ohara
(@Claireo54756766) reported
I get through to sales in 15 secs but your customer service line says ‘ we are busy goodbye’ and your online chat bot has had me waiting 1.5 hours… your sales team shouted at me and hung up @virginmedia what is going on? Iv gone from calling to upgrade to wanting to cancel
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Sam West
(@SamWest63) reported
@virginmedia @Victori56137385 It’s absolutely shocking as a customer I can’t get any help from Virgin Media. I’ve tried contacting customer services and they aren’t accepting any calls due to high volume of calls and demands. Their online chat doesn’t respond to customers either.