Virgin Media Outage Report in Thundersley, Essex, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Thundersley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thundersley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Thundersley, England
The most recent Virgin Media outage reports came from the following cities: Southend-on-Sea, Basildon, Chelmsford, Sheerness, Longfield, Brentwood, Grays, South Benfleet, Canvey Island, and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
TV | 2 days ago |
|
Southend-on-Sea
|
TV | 4 days ago |
|
Basildon
|
Internet | 4 days ago |
|
Basildon
|
Wi-fi | 5 days ago |
|
Southend-on-Sea
|
Wi-fi | 7 days ago |
|
Southend-on-Sea
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thundersley, England
Latest outage, problems and issue reports in Thundersley and nearby locations:
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Pam Gayford (@PamGayford) reported from Billericay, England@jules0455 @virginmedia We had no landline for 5 weeks,6 days..We just were told there was a problem at the exchange..But it seemed it was just our property..In the end Hubby told TalkTalk just what they could do,& it was resolved in 3 days...Very frustrating..Try to stay calm..💕x
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Lee Patmore (@LeePatmore) reported from Basildon, EnglandIt’s a shame @Virgin only look after new customers & punish old customers. One less customer because of New Cystomer deals not available to look after current ones #ShameOnYou #Virgin #Virginmedia
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Right Here Right Now.... (@jta1497) reported from Chelmsford, England@virginmedia the worst company for broadband @richardbranson and your name is attached to it. @Offcom please investigate the shambles off an outfit
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia Like I said terrible service staff don’t no what there doing thanks to u lot my mum hasn’t afforded Christmas because u made her pay 3 months worth when you didn’t even tell her her payment didn’t go through!
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, EnglandThe way my mum has been treated by virgin media this week is disgusting as a paying customer she’s been in tears and they’ve violated there terms and conditions @richardbranson your staff should be ashamed of themselves
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Right Here Right Now.... (@jta1497) reported from Chelmsford, England@virginmedia @richardbranson @bt_uk virgin your broadband service in waltham Abbey is disgraceful, even though we have complained you fail to resolve my problems, and are no delivering on your own contract terms. I want this resolved or released frommy contract @poppy_tompkinsx
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matt (@selman1979) reported from Thundersley, England@bingosbadingos @virginmedia @Ofcom They will play the game mate - you report them. Virgin will send a letter 2months backdated in 4 months wanting a response to allegation , minewhile oftcom close it as out of time .. literally virgin cost me a fortune damaging drive / lost work - promised refund never did
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sharon fox (@FoxSlfox) reported from Grays, England@virginmedia @J_Roobs What is going on with broadband in our area we have had little or no service for days lucky we have sky broadband as well as I would not be tweeting this message #sortitout or loss our custom
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millsey. (@lulaamillss) reported from Basildon, England@virginmedia This tells me there is no error. Our internet works when plugged in but no wifi whatsoever! Need this sorted ASAP because clearly the service isnt 'good'.
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Tom Ross (@TomRoss_) reported from Southend-on-Sea, England@virginmedia Yes there are issues showing. But this is direct through the TiVo box not the app.
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ed booker (@ed_sugarbones) reported from Great Baddow, England@virginmedia my father in law has late stage dementia and doesn't recognise family, nor speak most of the time, his house is being sold to pay for care, how can we cancel his Virgin package he no longer lives in the house..... password unknown!
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Sharon (@sharonblaxland) reported from Southend-on-Sea, England@virginmedia majority of my channels stopped working, picture and sound very distorted about an hour ago, tried rebooting etc still not working. Tried ringing but your too busy and call cuts off 😡
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Andrew Buxton (@buckers43) reported from Basildon, England@virginmedia I've been a customer with you for 21 years and your customer service is not great, I'm paying through the roof for my package, the wifi is crap sometimes, your team has offered to take my bill down £20, but when I mentioned about replacing my hub, that will cost £35
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sharon fox (@FoxSlfox) reported from Grays, England@virginmedia What is wrong with the broadband having no problem for days even weeks but no service at all now . Hope we will be refunded for service that not being provided
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Paul Parker (@paulparker81) reported from Basildon, England@virginmedia online chat help absolute waste of an hour of my life, now on hold for 20 mins so far. Disgusting customer service.
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jonathan walden (@wn1wn1) reported from Southend-on-Sea, England@virginmedia Not working here in Southend on most channels
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🏳️🌈🌟Simon🌟🏳️🌈, Esq. (@TheSimonC90) reported from Chelmsford, England@richstrickland @LDNPeter I usually connect to virgin media, but always have to sign in, and for some reason every time at Wanstead it says I'm not registered
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PORSCHE GT3,Juno Man,Jap Crap,Car Lover, Golfer (@iamBazSR3rs) reported from Runwell, England@virginmedia We are TOO BUSY to take your call,maybe ill be TOO BUSY to pay the BILL,absolutely useless pathetic service 😡
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Roxc Reeve (@roxcreeve) reported from Southend-on-Sea, England@virginmedia My direct debit failed I wasn’t sent a letter just got cut off I was then threatened to pay 3 months in advance new customers don’t even do that I put in a complaint no one called me back this was last week
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john (@john22_1) reported from Southend-on-Sea, England@simonrim @virginmedia Yes have virginmedia great when working but there call centre the worst in the world hate ringing it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen (@Stephen19770524) reported@virginmedia Well it's two months already which is why I would like compensation or at the very least, if the service doesn't improve a free exit
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Michael Elliott (@Spikey1980) reported@virginmedia Complaint! Just tried to cancel with you today & what a waste of time. Online chat is a joke. Told to try again tomorrow there was a fault. I asked if I could be contacted by customer services apparently not! I mean as how hard can it be to give notice on a account!?
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chris mcmillan (@skybluchrisymc) reported@jamiejousiffe @virginmedia No way really 😳😳😳 when are they fitting the sky ? And I have heard Virgin media are shite customer service wise
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Claire Louise (@claireylou26) reported@virginmedia we have been told our internet is having maintenance work and should be back on by 9am but it is not. The disruption this has caused for my work is huge. I can’t seem to speak with anyone? Chat function not working?
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Toni McIntyre (@ToniMcIntyre2) reported@virginmedia Hiya the service checker wouldn’t work - it just kept going around in circles - it just came back about 10 mins ago - thanks for getting back to me
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stewart blundell (@BlundellStewart) reported@MikeyCotter @virginmedia I know mate we will be taking it further if this is not resolved. Going to speak to the union at work as they offer a free legal service. We had heard loads of horror stories ourselves but had never had an issue. But once we are out their clutches we will never go back.
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Tony Bradman (@tbradman) reported@virginmedia And so the great @virginmedia broadband famine continues. Day 8 with no connection. @virginmedia call centre robot says: ‘We’re working hard to improve your service... so that means for a short time your postcode will have no broadband...’ 1/2
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____ Troopah 💫 (@Troopahs) reported@xKyberz @virginmedia *never
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Vanessa (@vcresswell1) reported@virginmedia I believe so . I just want to have a sensible conversation with someone about how to help us get through this period , but no one will engage
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Tony Bradman (@tbradman) reported@virginmedia ...2/2 ‘short’ in this context meaning ‘8 days’ - and that after two months of intermittent, very poor service. You couldn’t make it up. Is @virginmedia a real company? Dies it actually exist? Is there anybody there?