Virgin Media Outage Report in Brentwood, Essex, England
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The latest reports from users having issues in Brentwood come from postal codes CM15 and CM14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brentwood, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brentwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Brentwood, Essex, England
The most recent Virgin Media outage reports came from the following cities: Upminster, London, Woolwich, Dagenham, Newham, East Ham, Ilford, Grays, Romford, Basildon, Harlow, Barking, Chipping Ongar, Chelmsford and Charlton.
| City | Problem Type | Report Time |
|---|---|---|
 Upminster |
Wi-fi | |
| London |
||
| Woolwich |
Total Blackout | |
| London |
Internet | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brentwood, England
Latest outage, problems and issue reports in Brentwood and nearby locations:
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Dujon
(@DHGains) reported
from
Loughton, England
@virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia I have checked and there are no faults. I am still having issues over a week later and this is totally unacceptable! Two children trying to take part of zoom lessons which they keep dipping in and out of as the connection just keeps dropping! Unable to get through to you on 150
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Paul Ess 🇮🇪
(@djsmiffyp) reported
from
Harlow, England
@virginmedia Any idea why my internet has constant issues? Harlow CM18 area?? Internet been dropping in and out for a week now 😳
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia Yes and I am doing it again now. No network issue has been found
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Antonia
(@Flaminhaystack) reported
from
London, England
@virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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Laura Dyer
(@MrsDyer25) reported
from
Great Baddow, England
@virginmedia So what can be done to improve the technical issues we are having? Could it be our equipment?
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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TheTraveller🇬🇧
(@AndythePlank) reported
from
South Ockendon, England
@virginmedia @virginmedia trying to home school our child, WiFi is crap!
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Antonia
(@Flaminhaystack) reported
from
London, England
@jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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M K
(@MK90667350) reported
@virginmedia “We are very busy” just isn’t a valid excuse to a customer who has a contract with you. I’ve spent hours on the phone. Hours on your messager. Hours on your WhatsApp function. I cannot get through to you. I cannot end my contact via my online account and you know it!
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Dipu
(@dipu412) reported
@sabaone @EE @SkyUK Cancel the contract. I am paying £11.00 p/m to Virgin Media 30 GB free. 2 yrs fixed price contract
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LuvDup🔔🔚
(@LuvDup) reported
@virginmedia Hi and no, it's been a pain. I've been told that I'd need to wait a total of 60 days to be considered a new customer 30 to give notice to leave and 30 waiting. Then trying to sell me things I told them I didn't want nor need, like another contract sim and TV.
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jill adelus
(@jilladelus1) reported
When i found why @virginmedia were lying- deceiving- misinforming- ignoring- blocking ANY resolution for my (& millions of other) complaint & breaching (at least) 4 areas of contractual law to disadvantage for their ££..realized this huge data breach could be deliberate-could be.
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Customer
(@MyHeadHurts3) reported
Dear @virginmedia, I phoned yesterday, and after 35 minutes on hold, you hung up on me. Have now been on hold on your WhatsApp 'help' for nearly 22 hours. Your website's complaints section won't let me register a complaint either. No wonder you won't sign up to the Ombudsman.
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Marie
(@tweet_is_sweet) reported
@virginmedia Hi can I cancel an engineer appointment with you? I have been called into work
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Ellie Twelftree
(@ellie_twelftree) reported
@virginmedia That’s the earliest appointment for an engineer apparently. That is unless I want to pay £30 for the 3 months upgrade, then I’d get an engineer tomorrow morning. Don’t think I should pay a fee just to receive the service I already pay for tho
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Mel
(@lemonie1978) reported
@virginmedia I'm not speaking to anyone else. I've spent 5 days on the phone sorting your mess out to start with. I've coped the complaint to will just keep copy and pasting until it's live on my account. Maybe more than one copy with actually make someone do something at your end 🙄🙄
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Stevo
(@stephenemery93) reported
@virginmedia are the problems in the NE28 area being looked into. My internet isn't working, but T.V and landline seem ok, thanks.
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Stocks Gazer
(@Stocks_Gazer) reported
@virginmedia I've cancelled now. You gave me an install date 3-4 weeks later then on the day itself you cancelled the install, giving me another day a month later, even though I'd cancelled my current internet provider. Ppl rely on internet to work. Disgraceful behaviour & horrendous service.